Intelligent response method and system for service platform

Abstract

The invention provides an intelligent response method and system for a service platform. The method comprises the following steps: S10, acquiring a first response condition based on service request information; s20, acquiring user information based on the service request information; s30, correcting the first response condition based on the user information to obtain a second response condition; s40, acquiring user input information, judging whether the user input information meets the second response condition or not, and if yes, responding to the service request information; according to the scheme of the invention, more reasonable response conditions can be determined according to the service request information and the corresponding user information, so that a user can obtain better handling experience when handling services on the service platform.

Description

Technical Field

[0001] The present invention relates to the field of computers and information technology. Specifically, it relates to a method and system for intelligent response of a service platform. Background Art

[0002] With the development of information technology, more and more service platforms have been built to meet the users' requirements for the convenience and speed of service handling. In the service handling process, the service platform usually determines whether the user's operation meets the preset conditions based on the input information of the user, so as to decide whether to respond to the corresponding service or sub-service. However, various factors can affect the user's inability to input information accurately and in a timely manner under the preset conditions, resulting in the situation that the service platform does not respond, which will greatly reduce the user experience of handling services online.

[0003] After retrieving the prior art, the following patent documents were found:

[0004] Patent Document 1 (CN113722077A) discloses a data processing method applied to a cloud processing system. The cloud processing system includes a central cluster and multiple edge servers. The multiple edge servers share various services provided by the central cluster. The method is executed by a target edge server, and the target edge server includes any one of the multiple edge servers that has the closest physical distance to the client of the target cloud application. The method includes: obtaining the operation data of the target cloud application; when the operation data is the first type of data, sending the operation data to the central cluster through the first communication link between the target edge server and the central cluster, so that the central cluster uses the service matching the first type of data to respond to the first type of data; the first communication link is a link matching the real-time requirement of the first type of data; when the operation data is the second type of data, sending the operation data to the central cluster through the second communication link, so that the central cluster uses the service matching the second type of data to respond to the second type of data, where the second communication link is a link matching the real-time requirement of the second type of data, and the real-time requirements of the first type of data and the second type of data are different.

[0005] Patent Document 2 (CN113535102A) discloses a working method of an intelligent Internet of Things platform system, which is characterized by including: Step S1: When the intelligent Internet of Things platform receives a printing request sent by the first service platform, parse the printing request to obtain the device serial number, find the corresponding authorization code according to the device serial number, generate a user information acquisition request according to the authorization code, and send the user information acquisition request to the second service platform; Step S2: When the intelligent Internet of Things platform receives the user information, obtain the user identifier according to the user information, generate an interaction information acquisition request according to the user identifier, and send the interaction information acquisition request to the second service platform; Step S3: When the intelligent Internet of Things platform receives the interaction information returned by the second service platform and the interaction information is valid, query the printing template preset by the user corresponding to the printing device corresponding to the device serial number, organize the printing data according to the interaction information according to the printing template, and send the printing data to the printing device corresponding to the device serial number for printing.

[0006] Patent Document 3 (CN113079223A) discloses a service data transmission method applied to a first edge computing node. The method includes: receiving service requests for a target vehicle sent by at least one first roadside unit, where the first roadside unit is a roadside unit in a set of roadside units communicating with the first edge computing node, and the target vehicle is a vehicle currently within the sensing range of the first roadside unit; determining service data corresponding to the service requests; sending the service data to at least two of the first roadside units so that the first roadside units send the service data to the target vehicle; sending indication information to a second edge computing node, where the indication information is used to indicate that when the target vehicle is within the sensing range of a second roadside unit, the second edge computing node responds to the service requests, and the second edge computing node is an edge computing node communicating with the second roadside unit.

[0007] Analyzing the above patent documents, it can be seen that the prior art does not have a more reasonable response strategy for responding to service requests. The overall response method is basically implemented based on preset principles, which cannot overcome the influence of various interference factors and is difficult to meet the actual needs of users. Summary of the Invention

[0008] In order to at least solve the technical problems existing in the above background art, the present invention provides a service platform intelligent response method, system, electronic device and storage medium.

[0009] The first aspect of the present invention provides a service platform intelligent response method, including the following steps:

[0010] S10, obtaining a first response condition based on service request information;

[0011] S20. Obtain user information based on the service request information;

[0012] S30. Modify the first response condition based on the user information to obtain a second response condition;

[0013] S40. Obtain user input information, and determine whether the user input information meets the second response condition. If so, respond to the service request information.

[0014] Optionally, in step S10, the obtaining the first response condition based on the service request information includes:

[0015] Analyze and calculate the service request information to extract service attribute information;

[0016] Perform matching calculation on the service attribute information to obtain a first response condition.

[0017] Optionally, in step S20, the obtaining user information based on the service request information includes:

[0018] Obtain the account information for initiating the service request information, determine first user information based on the account information, and use the first user information as the user information;

[0019] Wherein, the first user information is static information associated with the account information.

[0020] Optionally, the obtaining user information based on the service request information includes:

[0021] Obtain the account information for initiating the service request information, and determine first user information and second user information based on the account information;

[0022] Modify the first user information based on the second user information to obtain third user information, and use the third user information as the user information;

[0023] Wherein, the second user information is service handling history information associated with the account information.

[0024] Optionally, the determining the second user information based on the account information includes:

[0025] Determine the second user information within a first period based on the account information;

[0026] And, the modifying the first user information based on the second user information to obtain third user information, and using the third user information as the user information includes:

[0027] Perform a first process on the historical information of the service handling to obtain a historical matrix; based on the historical matrix, correct the first user information to obtain the third user information; wherein, the first process is a clustering process.

[0028] Optionally, the method further includes:

[0029] Perform a second process on the historical matrix to obtain fluctuation data, and determine the length of the first period based on the fluctuation data;

[0030] wherein, the second process is a fluctuation value calculation.

[0031] Optionally, in step S30, the correcting the first response condition based on the user information to obtain a second response condition includes:

[0032] Calculate the difference between the user information and the standard user information, and correct the first response condition based on the difference;

[0033] wherein, the first response condition is associated with the service attribute information and the standard user information.

[0034] A second aspect of the present invention provides a service platform intelligent response system, including a processing module, a storage module, and a communication module, the processing module is respectively connected to the storage module and the communication module; wherein,

[0035] The storage module is used to store executable computer program codes;

[0036] The communication module is used to receive service request information and transmit it to the processing module;

[0037] The processing module is used to execute the method as described in any one of the preceding items by calling the executable computer program codes in the storage module.

[0038] A third aspect of the present invention provides an electronic device, including:

[0039] A memory storing executable program codes;

[0040] A processor coupled to the memory;

[0041] The processor calls the executable program codes stored in the memory and executes the method as described in any one of the preceding items.

[0042] A fourth aspect of the present invention provides a computer storage medium, on which a computer program is stored, and when the computer program is run by a processor, it executes the method as described in any one of the preceding items.

[0043] The solution of the present invention is to obtain a first response condition based on service request information, obtain user information based on the service request information, modify the first response condition based on the user information to obtain a second response condition, obtain user input information, and determine whether the user input information meets the second response condition. If so, respond to the service request information. The solution of the present invention can determine a more reasonable response condition according to the service request information and the corresponding user information, so that users can obtain a better handling experience when handling services on this service platform. BRIEF DESCRIPTION OF THE DRAWINGS

[0044] To more clearly illustrate the technical solutions of the embodiments of the present invention, the following briefly introduces the drawings required for the embodiments. It should be understood that the following drawings only show some embodiments of the present invention, and thus should not be regarded as limiting the scope. For those of ordinary skill in the art, without creative efforts, other related drawings can also be obtained based on these drawings.

[0045] Figure 1 is a schematic flowchart of a method for intelligent response of a service platform disclosed in an embodiment of the present invention;

[0046] Figure 2 is a schematic structural diagram of a system for intelligent response of a service platform disclosed in an embodiment of the present invention;

[0047] Figure 3 is a schematic structural diagram of an electronic device disclosed in an embodiment of the present invention. DETAILED DESCRIPTION OF THE EMBODIMENTS

[0048] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the drawings in the embodiments of the present invention. Obviously, the described embodiments are some, but not all, of the embodiments of the present invention. All other embodiments obtained by those of ordinary skill in the art based on the embodiments of the present invention without creative efforts fall within the protection scope of the present invention.

[0049] It should be noted that similar reference numerals and letters indicate similar items in the following drawings. Therefore, once an item is defined in one drawing, it does not need to be further defined and explained in subsequent drawings.

[0050] In the description of the present invention, it should be noted that if terms such as "upper", "lower", "inner", "outer", etc. are used to indicate the orientation or positional relationship, it is based on the orientation or positional relationship shown in the drawings or the orientation or positional relationship when the product of the present invention is usually placed. It is only for the convenience of describing the present invention and simplifying the description, rather than indicating or implying that the system or component referred to must have a specific orientation, be constructed and operated in a specific orientation, and thus should not be construed as a limitation of the present invention.

[0051] The terms "first", "second", "third", "fourth", etc. in the description and claims of the present invention are used to distinguish different objects, rather than to describe a specific order of the objects. For example, the first input, the second input, the third input, the fourth input, etc. are used to distinguish different inputs, rather than to describe a specific order of the inputs.

[0052] In the embodiments of the present invention, words such as "exemplarily" or "for example" are used to represent examples, illustrations or explanations. Any embodiment or design solution described as "exemplarily" or "for example" in the embodiments of the present invention should not be construed as being more preferred or having more advantages than other embodiments or design solutions. Rather, the use of words such as "exemplarily" or "for example" is intended to present the relevant concepts in a specific manner.

[0053] In the description of the embodiments of the present invention, unless otherwise specified, the meaning of "a plurality of" refers to two or more. For example, a plurality of processing units refers to two or more processing units; a plurality of elements refers to two or more elements, etc.

[0054] It should be noted that, without conflict, the features in the embodiments of the present invention may be combined with each other.

[0055] Embodiment 1

[0056] Please refer to Figure 1 , Figure 1 which is a schematic flow chart of an intelligent response method for a service platform disclosed in the embodiments of the present invention. As Figure 1 shown, an intelligent response method for a service platform according to an embodiment of the present invention includes the following steps:

[0057] S10. Obtain a first response condition based on service request information;

[0058] S20. Obtain user information based on the service request information;

[0059] S30. Modify the first response condition based on the user information to obtain a second response condition;

[0060] S40. Obtain user input information, and determine whether the user input information meets the second response condition. If so, respond to the service request information.

[0061] In an embodiment of the present invention, after the service platform receives the service request information sent by the user terminal, it can obtain the first response condition that matches the service request information. At the same time, it further obtains the user information based on the service request information, and uses the user information to correct the first response condition to obtain the second response condition. Finally, when the user input information meets the second response condition, the service request information can be responded to. The solution of the present invention can determine a more reasonable response condition according to the service request information and the corresponding user information, so that the user can obtain a better handling experience when handling services on this service platform.

[0062] The following is an example: A user requests to handle a service (such as a transaction service, a query service, etc.) on a certain service handling platform. The handling of this service requires the user to enter verification information within a specified time period (such as entering the received verification code, completing sequential clicks on specified content, dragging a specified image to a specified position, etc.). Correspondingly, the improvement of the present invention lies in the different specified time periods. First, different specified time periods are set for different services. For example, the specified time period for the transaction service is shorter than that for the query service because the transaction service is more sensitive. Setting a shorter specified time period can give malicious users less time to reduce the risk of anonymous fraud and other risks. Then, the corresponding standard specified time period (i.e., the first response condition) can be queried and matched based on the service request information. At the same time, the user information is obtained based on the service request information, and then the attribute information of the user (such as age, identity, relationship with this service handling platform, etc.) is obtained. Based on these attribute information, the aforementioned standard specified time period is corrected, such as extending or shortening the standard specified time period. Finally, it is determined whether to respond to the requested service based on whether the user enters the verification information within the corrected specified time period. The solution of the present invention can obviously set personalized response conditions according to user attributes, thereby enabling the user to obtain a better service handling experience. Of course, the above example is only for illustrative purposes and is not used to limit the protection scope of the present invention.

[0063] It should be noted that the above method of the present invention can be embedded in the service platform side or the user terminal side. Among them, the service platform side can be built based on a server, and the server can be a single server, a server cluster composed of multiple servers, or a cloud computing platform. And the user terminal includes but is not limited to mobile phones, computers, wearable devices, in-vehicle devices, etc. It can send requests by logging in to the server through a web page or send service request information to the server through the client software of the user terminal device.

[0064] Optionally, in step S10, the obtaining the first response condition based on the service request information includes:

[0065] Analyze and calculate the service request information to extract service attribute information;

[0066] Perform matching calculations on the business attribute information to obtain a first response condition.

[0067] In an embodiment of the present invention, after the service platform receives the service request information sent by the user terminal, it extracts and analyzes the service request information, and then can determine the business attribute information, such as transaction services, query services, publishing services, etc. Matching calculations are performed on the extracted business attributes with the response condition database, and the first response condition corresponding to the business attribute can be obtained.

[0068] It should be noted that the service request information can be a conventional request instruction. For example, a user's click operation on a service handling button; it can also be fuzzy service handling information input by the user. For example, the service handling platform provides a fuzzy search service, and the user inputs a descriptive language related to service handling. The service handling platform can perform semantic analysis on it to extract the target service.

[0069] Optionally, in step S20, the obtaining user information based on the service request information includes:

[0070] Obtain the account information that initiates the service request information, determine the first user information based on the account information, and use the first user information as the user information;

[0071] Wherein, the first user information is static information associated with the account information.

[0072] In an embodiment of the present invention, the service handling platform can obtain the first user information associated with the account information corresponding to the initiated service request information. For example, information such as age, occupation, and major input by the user when registering the account. Of course, the first user information can also be quantitative data associated with these information, such as the aforementioned input duration. Among them, different information such as age and occupation is highly correlated with the user's own service handling ability level. For example, employee A majoring in accounting is more proficient in handling services on the audit service platform, and senior salesman B has more rich practical experience and is more proficient in handling services on the transaction service platform. The present invention can use this information to obtain user information for correcting the first response condition, and then formulate personalized response conditions suitable for different users.

[0073] Optionally, the obtaining user information based on the service request information includes:

[0074] Obtain the account information that initiates the service request information, and determine the first user information and the second user information based on the account information;

[0075] Modify the first user information based on the second user information to obtain the third user information, and use the third user information as the user information;

[0076] Wherein, the second user information is the business handling history information associated with the account information.

[0077] In the embodiments of the present invention, quite a number of business handling accounts are public accounts of companies. At this time, these public accounts will be used by multiple different people, and the proficiency of different people in business handling may vary greatly, which may lead to a situation where the actual business handling data of the public account does not match its account registration information. For example, the registrant of a certain public account is an elderly non-accounting major boss C, while the actual frequent users of this public account are employees A and B of the company, and both of them are experienced and proficient. Therefore, the actual business handling data of this public account does not match the account registration information, that is, the age, occupation, major, etc. information of boss C.

[0078] In view of the above actual situation, the present invention further obtains the business handling history information associated with the account information, and uses the business handling history information to correct the static first user information, so as to obtain more accurate third user information.

[0079] Optionally, the determining the second user information based on the account information includes:

[0080] Determine the second user information within the first period based on the account information;

[0081] And, the modifying the first user information based on the second user information to obtain the third user information, and using the third user information as the user information includes:

[0082] Perform a first process on the business handling history information to obtain a historical matrix; correct the first user information based on the historical matrix to obtain the third user information; wherein, the first process is a clustering process.

[0083] In the embodiments of the present invention, perform a clustering process on the business handling history information to obtain a historical matrix, and the elements of the historical matrix may include the input duration of the verification information during business handling and the corresponding time period; then, perform a matching calculation between the historical matrix and the first user information. If the matching is successful, it means that the account information is not a public account, or although it is a public account, it has been used by an individual recently. At this time, there is no need to correct the first user information. Otherwise, the first user information should be corrected according to the preset principle.

[0084] For example: if the equivalent input duration corresponding to the historical matrix (such as the mean, weighted mean, etc. of the input durations after clustering) matches the first user information (such as age, occupation, major), the first user information may not be corrected, that is, the first user information or the second user information is used as the third user information; otherwise, the difference degree between the first user information and the second user information is calculated. If the difference degree is less than or equal to the difference threshold, the first user information and the second user information are averaged. If the difference degree is greater than the difference threshold, the second user information can be used as the third user information. It should be noted that the first user information and the second user information in the present invention can be quantifiable data such as the aforementioned input duration, which can be associated with information such as age, occupation, and major.

[0085] Optionally, the method further includes:

[0086] Performing a second process on the historical matrix to obtain fluctuation data, and determining the length of the first period based on the fluctuation data;

[0087] Wherein, the second process is the calculation of fluctuation values.

[0088] In the embodiments of the present invention, the length of the first period has a preset basic length; at the same time, the elements of the historical matrix may include the input duration of the verification information during business handling and the corresponding time period. Therefore, based on the input duration and the corresponding time period, the fluctuation curve of the historical matrix can be drawn. If the fluctuation amplitude within the preset basic length is less than or equal to the fluctuation threshold, for example, the up and down fluctuations are both within 10%, the length of the first period is not adjusted and is still set to the preset basic length; if the fluctuation amplitude in the latest sub-time period of the fluctuation curve within the preset basic length is greater than the fluctuation threshold, it reflects that there may be a large change in the user of this account. At this time, the length of the first period can be shortened to the latest sub-time period where the fluctuation amplitude is greater than the fluctuation threshold to adapt to the level of the new account user.

[0089] Optionally, in step S30, the modifying the first response condition based on the user information to obtain a second response condition includes:

[0090] Calculating the difference between the user information and the standard user information, and modifying the first response condition based on the difference;

[0091] Wherein, the first response condition is associated with the service attribute information and the standard user information.

[0092] In the embodiments of the present invention, each service is pre-associated with standard user information and a first response condition. After determining the service attribute information from the service request information, the standard user information can be obtained, and then the difference between the obtained user information and the standard user information is calculated, based on which the correction method can be determined. For example, the standard user information is an input duration of 1 s, the first response condition is 2 s (corresponding to the service attribute and having a certain margin), and the user information is an input duration of 0.5 s. At this time, the first response condition can be corrected to 2 - (1 + 0.5) / 2 = 1.25 s. Therefore, if the user can complete the input of the verification information within 1.25 s, the service request is responded to, such as promoting the transaction process, providing query content to the user, etc. Of course, the above example is only for illustrative purposes and is not used to limit the protection scope of the present invention.

[0093] Embodiment 2

[0094] Please refer to Figure 2 , Figure 2 which is a schematic structural diagram of a service platform intelligent response system disclosed in the embodiments of the present invention. As Figure 2 shown, a service platform intelligent response system 100 in the embodiments of the present invention includes a processing module 101, a storage module 102, and a communication module 103. The processing module 101 is connected to the storage module 102 and the communication module 103; wherein,

[0095] The storage module 102 is used to store executable computer program code;

[0096] The communication module 103 is used to receive service request information and transmit it to the processing module 101;

[0097] The processing module 101 is used to execute the method as described in Embodiment 1 by calling the executable computer program code in the storage module 102.

[0098] For the specific functions of a service platform intelligent response system in this embodiment, refer to the above Embodiment 1. Since the system in this embodiment adopts all the technical solutions of the above embodiment, it at least has all the beneficial effects brought by the technical solutions of the above embodiment, which will not be elaborated here one by one.

[0099] Embodiment 3

[0100] Please refer to Figure 3 , Figure 3 which is an electronic device disclosed in the embodiments of the present invention, including:

[0101] A memory storing executable program code;

[0102] A processor coupled to the memory;

[0103] The processor calls the executable program code stored in the memory and executes the method described in the first embodiment.

[0104] Embodiment Four

[0105] An embodiment of the present invention also discloses a computer storage medium, on which a computer program is stored, and when the computer program is run by a processor, it executes the method described in the first embodiment.

[0106] The various embodiments of the systems and techniques described above in this document can be implemented in digital electronic circuit systems, integrated circuit systems, field-programmable gate arrays (FPGAs), application-specific integrated circuits (ASICs), application-specific standard products (ASSPs), systems-on-a-chip (SOCs), complex programmable logic devices (CPLDs), computer hardware, firmware, software, and / or combinations thereof. These various embodiments can include: being implemented in one or more computer programs that can be executed and / or interpreted on a programmable system including at least one programmable processor, which can be a dedicated or general-purpose programmable processor, and can receive data and instructions from a storage system, at least one input device, and at least one output device, and transmit the data and instructions to the storage system, the at least one input device, and the at least one output device.

[0107] The program code for implementing the methods of the present disclosure can be written in any combination of one or more programming languages. These program codes can be provided to the processor or controller of a general-purpose computer, a special-purpose computer, or other programmable data processing devices, such that when the program codes are executed by the processor or controller, the functions / operations specified in the flowchart and / or block diagram are implemented. The program codes can be executed entirely on the machine, partially on the machine, executed partially on the machine as an independent software package and partially on a remote machine, or executed entirely on a remote machine or server.

[0108] In the context of this disclosure, a machine-readable medium can be a tangible medium that can contain or store a program for use by or in connection with an instruction execution system, apparatus, or device. A machine-readable medium can be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium can include, but is not limited to, electronic, magnetic, optical, electromagnetic, infrared, or semiconductor systems, apparatus, or devices, or any suitable combination of the foregoing. More specific examples of a machine-readable storage medium would include an electrical connection based on one or more wires, a portable computer diskette, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or Flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

[0109] In order to provide interaction with a user, the systems and techniques described herein can be implemented on a computer having: a display device (e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor) for displaying information to the user; and a keyboard and a pointing device (e.g., a mouse or a trackball) by which the user can provide input to the computer. Other kinds of devices can also be used to provide interaction with the user; for example, the feedback provided to the user can be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user can be received in any form (including acoustic input, speech input, or tactile input).

[0110] The systems and techniques described herein can be implemented in a computing system including backend components (e.g., as a data server), or a computing system including middleware components (e.g., an application server), or a computing system including frontend components (e.g., a user computer having a graphical user interface or a web browser through which the user can interact with an implementation of the systems and techniques described herein), or a computing system including any combination of such backend components, middleware components, or frontend components. The components of the system can be interconnected by any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include: a local area network (LAN), a wide area network (WAN), and the Internet.

[0111] A computer system can include a client and a server. The client and the server are generally far apart from each other and typically interact through a communication network. The relationship between the client and the server is generated by computer programs running on the respective computers and having a client-server relationship with each other. The server can be a cloud server, can also be a server of a distributed system, or a server incorporating a blockchain.

[0112] It should be understood that the various forms of processes shown above can be used, with steps reordered, added, or deleted. For example, the steps described in this disclosure can be executed in parallel, sequentially, or in different orders, as long as the desired results of the technical solution disclosed in this disclosure can be achieved, and no limitation is imposed herein.

[0113] The above specific embodiments do not constitute a limitation on the protection scope of this disclosure. Those skilled in the art should understand that various modifications, combinations, sub - combinations, and substitutions can be made according to design requirements and other factors. Any modifications, equivalent substitutions, and improvements made within the spirit and principles of this disclosure shall be included within the protection scope of this disclosure.

Claims

1. A business platform intelligent response method, It is characterized in that The steps include: S10, obtaining a first response condition based on the service request information; S20, obtaining user information based on the service request information; S30, modifying the first response condition based on the user information to obtain a second response condition; S40, obtaining user input information, determining whether the user input information satisfies the second response condition, and if so, responding to the service request information.

2. A business platform intelligent response method according to claim 1, Features: In step S10, the acquiring of the first response condition based on the service request information includes: Analyzing and calculating the service request information to extract service attribute information; A matching calculation is performed on the service attribute information to obtain a first response condition.

3. A business platform intelligent response method according to claim 1 or 2, Features: In step S20, the acquiring of user information based on the service request information includes: Acquire the account information that initiates the service request information, determine the first user information based on the account information, and use the first user information as the user information; The first user information is static information associated with the account information.

4. A business platform intelligent response method according to claim 3, Features: The acquiring user information based on the service request information includes: Acquire the account information that initiates the service request information, and determine the first user information and the second user information based on the account information; modifying the first user information based on the second user information to obtain third user information, and using the third user information as the user information; The second user information is business handling history information associated with the account information.

5. A business platform intelligent response method according to claim 4, Features: The determining the second user information based on the account information includes: determining second user information within a first period based on the account information; And, the step of modifying the first user information based on the second user information to obtain third user information, and using the third user information as the user information, comprises: The business handling history information is first processed to obtain a history matrix; the first user information is corrected based on the history matrix to obtain the third user information; wherein the first processing is clustering processing.

6. A business platform intelligent response method according to claim 5, Features: The method further comprises: performing a second processing on the history matrix to obtain fluctuation data, and determining the length of the first period based on the fluctuation data; Wherein, the second processing is fluctuation value calculation.

7. A business platform intelligent response method according to claim 2 or 6, Features: In step S30, the first response condition is modified based on the user information to obtain a second response condition, including: calculating a difference between the user information and standard user information, and modifying the first response condition based on the difference; The first response condition is associated with the service attribute information and the standard user information.

8. A business platform intelligent response system, comprising a processing module, a storage module, and a communication module, wherein the processing module is connected to the storage module and the communication module respectively; in, The storage module is used to store executable computer program code; The communication module is used to receive the service request information and transmit it to the processing module; It is characterized in that: the processing module is used to execute the method according to any one of claims 1-7 by calling the executable computer program code in the storage module.

9. An electronic device, include: A memory storing executable program code; a processor coupled to the memory; It is characterized in that: the processor calls the executable program code stored in the memory to execute the method according to any one of claims 1-7.

10. A computer storage medium having a computer program stored thereon, Features: When the computer program is executed by a processor, the method according to any one of claims 1 to 7 is executed.

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