Method and system for digitizing experience and storage medium

Abstract

The invention belongs to the technical field of digitization, and particularly relates to an experience digitization method and system and a storage medium, and the method comprises the steps: obtaining the question information of a question initiator through a preset multi-source channel, and generating a question phenomenon; then, reasons in the problem phenomena analyzed by the problem analysts are obtained, the problem reasons are output, and then problem measures are output according to solutions, input by the problem handlers, for the problem reasons; evaluating the problem measures by a problem initiator, and outputting an evaluation result; and finally, the problem phenomena, the problem reasons, the problem measures and the evaluation results are associated and stored in a database. According to the invention, the problems of low efficiency and poor data recording and storage in the problem communication process of the user in the prior art can be solved.

Description

Technical Field

[0001] The present invention belongs to the field of digital technology, and in particular relates to a method, system and storage medium for digitizing experience. Background Art

[0002] In the current enterprise architecture system, including enterprise managers, department leaders and employees of each department, they all have their own execution areas. In their respective execution areas, daily work will inevitably involve some interactions. Especially when dealing with work problems, coordination between departments and employees is particularly important.

[0003] Common work problems include technical problems, life problems, external coordination problems, etc. In dealing with work problems, one way is for the initiator of the problem to find the person in charge of the work problem on the office software used in the internal system, have a one-on-one private chat or set up a group chat, and discuss and solve the problem with multiple people responsible for solving related work problems. In terms of the processing process, once the processing process is too long, there will inevitably be problems such as message loss and information loss caused by personnel leaving. Secondly, after the problem is handled, the next time the employee encounters such a problem, the employee needs to review a large amount of communication records for matters, results, key information and other data communicated during the processing process. The office software commonly used by enterprises has a time limit for the cloud disk purchased, and information will be missing after the time limit is reached.

[0004] At the same time, communication between employees is not public and private. When there are solutions to such related problems, multiple employees will communicate with the problem-solving personnel frequently and at irregular times, resulting in reduced efficiency in communication and problem solving; and when searching for data records at a later stage, the data records will be too complicated to be found. Summary of the invention

[0005] The technical problem solved by the present invention is to provide a method, system and storage medium for digitizing experience, so as to solve the problems of low efficiency of user communication on problems and poor data record preservation in the prior art.

[0006] The basic solution provided by the present invention is a method for converting experience into data, comprising:

[0007] Obtain problem information from the problem initiator through preset multi-source channels and generate problem phenomena;

[0008] Obtain the causes of the problem phenomena analyzed by the problem analyst and output the causes of the problem;

[0009] Output problem measures based on the solutions to the causes of the problems input by the problem handlers;

[0010] Obtain the evaluation of the problem measures by the problem initiator and output the evaluation result;

[0011] Associate the problem phenomenon, problem cause, problem measures, and evaluation result and store them in the database.

[0012] Furthermore, the specific process of generating the problem phenomenon by obtaining the problem information of the problem initiator through a preset multi-source channel is as follows:

[0013] Construct a number of problem acquisition channels;

[0014] Based on a number of problem acquisition channels, obtain the problems input by the problem initiator through a multi-dimensional recording method;

[0015] Extract the content of the problem to obtain the problem content;

[0016] Preprocess the problem content to generate the problem phenomenon.

[0017] Furthermore, the specific process of obtaining the cause in the problem phenomenon analyzed by the problem analyst and outputting the problem cause is as follows:

[0018] Obtain the cause analysis content of the problem phenomenon by the problem analyst and generate cause labels and cause content;

[0019] Analyze the importance of the problem input by the problem initiator and mark the cause labels according to the importance;

[0020] Associate and integrate the marked cause labels and cause content to generate the problem cause.

[0021] Furthermore, the specific process of outputting the problem measures according to the solution to the problem input by the problem handler is as follows:

[0022] Obtain the improvement progress of the problem cause by the problem handler through a multi-dimensional recording method;

[0023] Extract the content in the improvement progress to generate improvement labels and improvement content;

[0024] Associate and integrate the improvement labels, improvement progress, and improvement content to generate the problem measures.

[0025] Furthermore, it also includes:

[0026] Supplementarily mark the problem phenomenon, problem cause, problem measures, and evaluation result according to the preset labels.

[0027] Furthermore, the preset labels include one or more of the initiator, initiation end, initiation time, feedback time, and expected completion time.

[0028] Furthermore, it also includes:

[0029] Generate a group chat name based on the problem cause, and generate group chat members based on the problem initiator, problem analyzer, and problem handler;

[0030] Create a group chat based on the group chat name and group chat members;

[0031] Generate a summary record based on the group chat content selected by the problem initiator or problem handler.

[0032] Furthermore, it also includes:

[0033] Generate the execution progress of the problem according to the problem handling timeline.

[0034] A system for digitizing experience, applied to the above method for digitizing experience, includes:

[0035] Problem phenomenon generation module: Obtain the problem information of the problem initiator through preset multi-source channels, and generate a problem phenomenon;

[0036] Problem cause extraction module: Obtain the cause in the problem phenomenon analyzed by the problem analyzer, and output the problem cause;

[0037] Problem measure generation module: Output problem measures according to the solution to the problem cause input by the problem handler;

[0038] Problem evaluation module: Evaluate the problem measures based on a preset evaluation model, and output an evaluation result;

[0039] Integration storage module: Correlate and store the problem phenomenon, problem cause, problem measures, and evaluation results in a database.

[0040] A computer-readable storage medium stores a program or instructions, and the program or instructions cause a computer to execute the above-mentioned method for digitizing experience.

[0041] The principle and advantages of the present invention are as follows: In the present invention, through the constructed multiple problem acquisition channels, various methods are used to obtain the problems input by the problem initiator, generate problem phenomena, and then send them to the corresponding problem analyzers to obtain the cause analysis of the problem phenomena by the problem analyzers, and the generated cause tags and cause contents are integrated into the problem cause. Then, the improvement progress of the problem phenomena is recorded in multiple dimensions, the rectification process is generated into problem measures, and finally, the evaluation of the results of the problem measures is obtained. In this way, a complete set of structured data including problem phenomena - problem causes - problem measures - evaluation results is constructed, making the problem data clearer, helping users to be more efficient in the problem communication process, and facilitating the preservation and storage of data. Brief Description of the Drawings

[0042] Figure 1It is a flowchart of an embodiment of the present invention;

[0043] Figure 2 It is a system functional block diagram of an embodiment of the present invention. Specific embodiments

[0044] The following is a further detailed description through specific embodiments:

[0045] The embodiment is basically as Figure 1 shown: A method for digitizing experience, including:

[0046] Step 1: Obtain the problem information of the problem initiator through preset multi-source channels to generate a problem phenomenon; specifically, it includes:

[0047] Construct several problem acquisition channels;

[0048] Based on several problem acquisition channels and through a multi-dimensional recording method, obtain the problem input by the problem initiator;

[0049] Extract the content of the problem to obtain the problem content;

[0050] Preprocess the problem content to generate a problem phenomenon.

[0051] In this embodiment, taking the user as the problem initiator as an example, when the user encounters a problem at work, at the user's end, such as on the employee's mobile phone, the user inputs his problem information in various ways such as voice, input method, and handwriting. During the recording of this problem information, different extraction methods are set based on the different types of problem information. For example, in this application, the problem information is extracted in the form of an input box to obtain the problem content. Specifically, it includes a multi-dimensional recording method of a feature label box, a problem description box, a picture display box, a sponsor information box, an initiating end comment box, an initiating time box, a feedback time box, and an expected completion time box. Each input box module can be input by the user;

[0052] Step 2: Obtain the reasons in the problem phenomenon analyzed by the problem analyzer and output the problem reasons; specifically, it includes:

[0053] Obtain the cause analysis content of the problem phenomenon by the problem analyzer to generate cause labels and cause content;

[0054] Analyze the importance of the problem input by the problem initiator, and mark the cause labels according to the importance;

[0055] Associate and integrate the marked cause labels and cause content to generate problem reasons.

[0056] In this embodiment, the generated problem phenomena are transmitted to the corresponding problem analysts according to their recipients. The problem analysts analyze the causes of the problem phenomena. Here, the present application sets up a problem receiving terminal, such as a PC or an APP software. The problem analysts can receive the problem phenomena input by the problem initiators after logging in. By consulting the content of the characteristic tags, problem descriptions, relevant pictures and videos of the problem phenomena, etc., the problem analysts can know the causes of the problem phenomena, and generate corresponding cause tags and cause contents according to the analysis results. At the same time, by presetting the importance of tags, the importance level is set for each cause tag, such as urgent, routine, general, etc., so as to mark the cause tags. After the marked cause tags are integrated with the cause contents, the problem cause content analyzed by the problem analysts for the problem phenomenon can be obtained.

[0057] Step 3: Output problem measures according to the solutions to the problem causes input by the problem handlers; specifically, it includes:

[0058] Obtain the improvement progress of the problem handlers for the problem causes through a multi-dimensional recording method;

[0059] Extract the content in the improvement progress to generate improvement tags and improvement contents;

[0060] Associate and integrate the improvement tags, improvement progress, and improvement contents to generate problem measures.

[0061] In this embodiment, after the problem analysts analyze the causes of the problem phenomena, they are transmitted to the problem handlers. The problem handlers then operate on the rectification methods of the problem phenomena. Specifically, for different problem phenomena, in addition to the online solution methods, it also includes offline practical solutions. For example, for communication problems in a project, the problem handlers establish a group chat to form a communication channel and solve the problem phenomena in the group chat. This belongs to the online solution method; while for example, the rectification of equipment problems requires arranging and assigning operators to conduct offline equipment problem rectification. The operators upload information such as the improvement progress, improvement time, and improvement content, which is the offline practical solution. These rectification methods can generate the problem measures described in the present application through recording, association, and integration, and are displayed attached to the corresponding problem phenomena and problem causes. That is, under one problem phenomenon, the corresponding contents of the problem cause and problem measures are included.

[0062] Step 4: Obtain the evaluation of the problem measures by the problem initiators and output the evaluation results;

[0063] In this embodiment, after the problem phenomenon is rectified and resolved under the analysis and handling of the problem handler, the entire process is synchronously transmitted to the problem initiator. The problem initiator can make corresponding evaluations on the results of the problem rectification measures. The evaluation methods can include star ratings, descriptive evaluations, etc., which are not limited in this application.

[0064] Step Five: Associate the problem phenomenon, problem cause, problem measures, and evaluation results and store them in the database.

[0065] So far, for the content of a problem data, the entire process from the generation of problem information to problem cause analysis, to measure generation, to measure result evaluation has been completed, which means that the process of this problem data has ended. By associating and integrating the data generated throughout the process according to its attribute structure, the associated data of the problem phenomenon, problem cause, problem measures, and evaluation results finally obtained is the structured data of the experience digitization ultimately obtained in this application.

[0066] In addition, in other embodiments of this embodiment, the following steps are further included:

[0067] Step Six: Supplementarily mark the problem phenomenon, problem cause, problem measures, and evaluation results according to preset tags. The preset tags include one or more of the initiator, initiation end, initiation time, feedback time, and expected completion time. The purpose of this step in this embodiment is to add corresponding tags during the entire process from the generation to the solution to the evaluation of the problem data to meet different solution requirements.

[0068] Step Seven: Generate a group chat name according to the problem cause, and generate group chat members according to the problem initiator, problem analyzer, and problem handler;

[0069] Create a group chat according to the group chat name and group chat members;

[0070] Generate a summary record according to the group chat content selected by the problem initiator or problem handler.

[0071] In this embodiment, for the convenience of direct communication among the problem initiator, problem analyzer, and problem handler, a corresponding group chat is created based on the established experience digitization platform. During the group chat process, to avoid the communication records being unavailable due to accidental deletion, in the way of generating summary records, the problem initiator, problem analyzer, and problem handler can all operate to manually generate summary records for important information, or automatically generate summary records through keyword recognition.

[0072] Step Eight: Generate the execution progress of the problem according to the problem handling timeline. In this embodiment, the display of the execution progress of the problem can help the problem initiator, problem analyzer, and problem handler to control and query the progress of the problem.

[0073] Therefore, in the present application, through multiple problem acquisition channels constructed, problems input by problem initiators are obtained in various ways, problem phenomena are generated, and then sent to corresponding problem analysts. The cause analysis of the problem phenomena by the problem analysts, the generated cause tags and cause content are integrated into problem causes. Then, the improvement progress of the problem phenomena is recorded in multiple dimensions, the process of rectification is generated into problem measures, and finally, the evaluation of the results of the problem measures is obtained. In this way, a complete set of structured data including problem phenomena - problem causes - problem measures - evaluation results is constructed, making the problem data clearer, helping users to be more efficient in the process of problem communication, and facilitating the preservation and storage of data.

[0074] As Figure 2 shown, in another embodiment of this embodiment, there is also a system for digitizing experience, which is applied to the above method for digitizing experience and includes:

[0075] Problem phenomenon generation module: Obtain problem information of problem initiators through preset multi-source channels and generate problem phenomena;

[0076] Problem cause extraction module: Obtain the causes in the problem phenomena analyzed by problem analysts and output problem causes;

[0077] Problem measure generation module: Output problem measures according to the solutions to problem causes input by problem handlers;

[0078] Problem evaluation module: Evaluate problem measures based on a preset evaluation model and output evaluation results;

[0079] Integration and storage module: Correlate problem phenomena, problem causes, problem measures and evaluation results and store them in a database.

[0080] In another embodiment of this embodiment, there is also a computer-readable storage medium, on which computer program instructions are stored. When the computer program instructions are run by a processor, the processor executes the steps of a method for digitizing experience provided by any embodiment of the present invention.

[0081] The computer-readable storage medium may adopt any combination of one or more readable media. The readable media may be a readable signal medium or a readable storage medium. The readable storage medium may include, for example, but is not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the above. More specific examples (non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above.

[0082] The above are only embodiments of the present invention. Common knowledge such as specific structures and characteristics known in the art are not described in detail herein. Those of ordinary skill in the art know all the common technical knowledge in the technical field to which the invention belongs before the filing date or the priority date, can know all the prior art in this field, and have the ability to use conventional experimental means before this date. Those of ordinary skill in the art can, under the inspiration given in this application, combine their own abilities to complete and implement this solution. Some typical known structures or known methods should not become an obstacle for those of ordinary skill in the art to implement this application. It should be noted that for those skilled in the art, without departing from the structure of the present invention, several deformations and improvements can be made, and these should also be regarded as the protection scope of the present invention, and these will not affect the implementation effect of the present invention and the practicality of the patent. The protection scope required by this application should be based on the content of its claims, and the specific implementation manners and the like recorded in the specification can be used to explain the content of the claims.

Claims

1. A method for digitizing experience, characterized in that: include: Obtain problem information from the problem initiator through preset multi-source channels and generate problem phenomena; Obtain the causes of the problem phenomena analyzed by the problem analyst and output the causes of the problem; Output problem measures based on the solutions to the causes of the problems input by the problem handlers; Obtain the problem initiator's evaluation of the problem measures and output the evaluation results; The problem phenomenon, problem cause, problem measures and evaluation results are associated and stored in the database.

2. The method for converting experience into data according to claim 1, characterized in that: The problem information of the problem initiator is obtained through the preset multi-source channels, and the problem phenomenon is generated specifically as follows: Build several channels for obtaining questions; Based on several problem acquisition channels and through multi-dimensional recording methods, the questions input by the problem initiator are acquired; Extract the content of the question to obtain the content of the question; Preprocess the problem content to generate problem phenomena.

3. A method for converting experience into data according to claim 2, characterized in that: The reasons for the problem phenomenon analyzed by the problem analyst are obtained, and the reasons for the problem are output as follows: Obtain the cause analysis content of the problem phenomenon by the problem analyst, and generate the cause label and cause content; Analyze the importance of the problem input by the problem initiator and mark the reason label according to the importance; The marked reason labels and reason contents are associated and integrated to generate the cause of the problem.

4. The method for converting experience into data according to claim 3, characterized in that: The solution to the problem input by the problem handler and the output of the problem measures are specifically: Obtain the rectification progress of the problem handler on the cause of the problem through multi-dimensional recording; Extract the content in the rectification progress and generate rectification labels and rectification content; Link and integrate rectification labels, rectification progress and rectification content to generate problem measures.

5. The method for converting experience into data according to claim 4, characterized in that: Also includes: Additional markings are made to the problem phenomena, problem causes, problem measures and evaluation results according to preset labels.

6. A method for digitizing experience according to claim 5, characterized in that: The preset tags include one or more of an initiator, an initiating end, an initiating time, a feedback time, and an expected completion time.

7. The method for converting experience into data according to claim 6, characterized in that: Also includes: Generate a group chat name based on the cause of the problem, and generate group chat members based on the problem initiator, problem analyst, and problem handler; Create a group chat based on the group chat name and group chat members; Generate a summary record based on the group chat content selected by the issue initiator or issue handler.

8. The method for converting experience into data according to claim 7, characterized in that: Also includes: Generate the execution progress of the issue based on the issue processing timeline.

9. A system for digitizing experience, applied to a method for digitizing experience as claimed in any one of claims 1 to 8, characterized in that: include: Problem phenomenon generation module: obtains problem information from the problem initiator through preset multi-source channels and generates problem phenomena; Problem cause extraction module: obtains the causes of the problem phenomenon analyzed by the problem analyst and outputs the cause of the problem; Problem measures generation module: outputs problem measures based on the solutions to the causes of the problems input by the problem handlers; Problem evaluation module: evaluates problem measures based on a preset evaluation model and outputs evaluation results; Integrated storage module: associate problem phenomena, problem causes, problem measures and evaluation results and store them in the database.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a program or instruction, and the program or instruction enables a computer to execute a method for digitizing experience as described in any one of claims 1 to 8.

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