Electric power administrative comprehensive service system and method

Abstract

The invention discloses an electric power administrative comprehensive service system and method, and relates to the technical field of administrative comprehensive services, and the system comprises a user login and management module, an information disclosure module, an interactive communication module, an online affair handling module, a supervision and complaint module, a data analysis and report module, and a system management module. The user login and management module is used for user identity verification and authority distribution; the information disclosure module is used for providing power administrative information support for the user; the interactive communication module is used for enabling a user to discuss and consult public information; the online affair handling module is used for electricity consumption installation and business change of a user; the supervision and complaint module is used for processing problems and complaints encountered by the user in the affair handling process; the data analysis and report module provides a basis for platform decision-making by performing statistical analysis on user behaviors and business handling condition data; the system management module is used for configuration, maintenance and optimization of the whole platform. According to the invention, the user experience is improved, and the convenience of user affair handling is improved.

Description

Technical Field

[0001] The present invention relates to the technical field of administrative comprehensive services, and specifically provides a power administrative comprehensive service system and method. Background Art

[0002] The power administrative service platform is a government service platform built for the power industry, aiming to improve the administrative management efficiency of the power industry and optimize the electricity service experience of enterprises and residents. The power administrative service platform was jointly developed by relevant departments in the power industry of our country. Since its launch, it has provided convenient and efficient power services for the government, enterprises and residents. The platform adopts advanced information technology, integrates the resources of the power industry, and realizes the sharing of government affairs information and business collaboration. Relying on its efficient and convenient service advantages, the power administrative service platform has become a powerful tool for government services in the power industry. In the future, the platform will continue to play its role in promoting the innovative development of the power industry and improving the level of government services, and contribute to the power cause of our country. In short, the power administrative service platform has built an interactive and win-win bridge for the government, enterprises and residents, and helped the power industry in our country achieve high-quality development.

[0003] However, the existing power administrative service platform has deficiencies in user experience. When users handle electricity application, change and other services, they often need to search for a large amount of information by themselves, lacking effective guidance and help for handling affairs. This makes users easily get confused during the process of handling affairs and unable to complete the service handling quickly and accurately. At the same time, the service handling process in the existing technology is cumbersome, requiring users to submit a large number of paper materials, and the review process is slow and inefficient. Users cannot understand the progress of service handling in real time, resulting in information asymmetry, increasing the waiting time and anxiety of users. Summary of the Invention

[0004] In view of the above problems, the present invention is proposed.

[0005] Therefore, the technical problem to be solved by the present invention is: how to provide effective guidance for users to handle affairs, simplify the service handling process, and synchronize the information of users handling affairs.

[0006] To solve the above technical problems, the present invention provides the following technical solutions: A power administrative comprehensive service system, which includes the following steps,

[0007] User Login and Management Module, Information Disclosure Module, Interactive Communication Module, Online Service Module, Supervision and Complaint Module, Data Analysis and Report Module, System Management Module; the User Login and Management Module is used for user authentication and permission allocation; the Information Disclosure Module is connected to the Interactive Communication Module, and the Information Disclosure Module is used to provide users with power administrative information support; the Interactive Communication Module is used to allow users to discuss and consult on the disclosed information; one side of the Online Service Module is connected to the User Login and Management Module and the other side is connected to the Supervision and Complaint Module, and the Online Service Module is used for users' electricity application and service change; the Supervision and Complaint Module is used to handle problems and complaints encountered by users during the service process; the Data Analysis and Report Module is connected to the System Management Module, and the Data Analysis and Report Module provides a basis for platform decision-making by statistically analyzing user behavior and service handling data; the System Management Module is used for the configuration, maintenance and optimization of the entire platform.

[0008] As a preferred solution of the power administrative comprehensive service system of the present invention, wherein: the Online Service Module includes an Intelligent Guidance and Preprocessing Module, an Online Application and Review Module, an Intelligent Approval and Feedback Module, and an Electronic Certificate and Archive Management Module.

[0009] The Intelligent Guidance and Preprocessing Module is used to analyze user problems and information and provide personalized service guides.

[0010] The Online Application and Review Module is used to provide users with online filling of services and conduct reviews.

[0011] The Intelligent Approval and Feedback Module is used to notify users of the approval results and collect users' feedback on the approval.

[0012] The Electronic Certificate and Archive Management Module is used to automatically generate user electronic certificates, synthesize electronic archives, and classify and file them.

[0013] As a preferred solution of the power administrative comprehensive service system of the present invention, wherein: the Data Analysis and Report Module includes a Data Collection and Processing Module, a Data Analysis Module, a Report Generation Module, and a Data Visualization Module.

[0014] The Data Collection Module is used to collect user behavior data and service data from each business module and process the data through data cleaning, data integration, and data warehouse technologies.

[0015] The Data Analysis Module is used to analyze user behavior patterns, service trends, and potential problems.

[0016] The Report Generation Module is used to automatically generate daily, weekly, and monthly statistical reports and charts according to management requirements.

[0017] The data visualization module is used to visually display the data analysis results through dashboard, line chart, pie chart and other visualization tools.

[0018] As a preferred solution of the electric power administrative comprehensive service system described in the present invention, wherein: the system management module includes a user management module, a system configuration module, a log management module, a security management module, and a backup and recovery module.

[0019] The user management module is used to maintain user account information, process user feedback, add, modify and delete user permissions, and define the permission scope of different roles.

[0020] The system configuration module is used to set parameters such as the interface style, business process, and notification method of the system.

[0021] The log management module is used to record the operation logs, error logs and security logs of the system, and realize system monitoring, fault troubleshooting and security analysis.

[0022] The security management module is used to implement security policies such as firewalls, intrusion detection, and data encryption to ensure the security of the system.

[0023] The backup and recovery module is used to perform full backups and incremental backups of the system data regularly.

[0024] Another object of the present invention is to provide an electric power administrative comprehensive service method. There are deficiencies in the user experience of the existing electric power administrative service platform. When handling business such as electricity application and change, users often need to search for a large amount of information by themselves, lacking effective guidance and help for handling affairs. At the same time, the business handling process in the existing technology is cumbersome, requiring users to submit a large number of paper materials, and the review process is slow and inefficient. Users cannot understand the progress of business handling in real time, resulting in information asymmetry, increasing the waiting time and anxiety of users.

[0025] To solve the above technical problems, the present invention provides the following technical solutions: an electric power administrative comprehensive service method, including:

[0026] The user login and management module verifies the identity of users and assigns permissions; the information disclosure module publishes policies and regulations, service guides, announcements and notices; the interactive communication module provides online consultation, forum communication areas, and conducts interactive activities regularly; the online service module provides users with intelligent guidance and preprocessing, online application and review, intelligent approval and feedback, electronic certificates and file management; the supervision and complaint module receives complaint information from users and assigns tasks to corresponding personnel for handling; the data analysis and reporting module collects user behavior data and business data from various business modules, processes the data, analyzes the data and then displays it; the system management module conducts user management, role management, system configuration, log management, security management and backup and recovery.

[0027] As a preferred solution of the power administrative comprehensive service method described in the present invention, wherein: the verification of the identity of users and the assignment of permissions include that the user inputs an account and a password, and the user login and management module receives and conducts identity verification.

[0028] If the verification is passed, the permission assignment process is entered. The user login and management module assigns corresponding permissions according to the user identity, generates and outputs a status identifier A. The status identifier A includes user identity, permission information and login time, and transmits the user's status identifier A to the interactive communication module and the online service module.

[0029] If the verification fails, an error message is prompted, and the user is allowed to try to log in again or pass through the identity verification process. At the same time, a status identifier B is generated and output. The status identifier B records the reason for failure, which is used for analysis and prompting improvement measures, and transmits the user's status identifier B to the interactive communication module and the online service module. At the same time, the functions of the user accessing the online service module and the interactive communication module are restricted, and the functions of the online service module cannot be accessed.

[0030] The publishing of policies and regulations, service guides, announcements and notices includes that the user selects the function of publishing information after logging in to the system.

[0031] If the user's permissions meet the requirements, the information editing page is entered. If the user has no permissions, an unauthorized operation prompt is given and a log is recorded.

[0032] When the user's permissions meet the requirements, the information content can be edited and attachments can be uploaded.

[0033] The information disclosure module verifies the legality of the edited information content.

[0034] After the verification is passed, the publishing scope is selected and the publication is confirmed.

[0035] After the verification fails, the user is prompted to make modifications.

[0036] As a preferred solution of the power administrative comprehensive service method described in the present invention, wherein: providing an online consultation, a forum communication area, and regularly carrying out interactive activities includes that the interactive communication module extracts the user identity and permission information in status identifier A. When the user has no permission but is a registered user, the user is allowed to initiate a consultation or participate in a discussion.

[0037] When a registered user initiates a consultation or participates in a discussion, the interactive communication module receives the user's consultation or discussion content and performs a legality check.

[0038] If the check is passed, the content is submitted. If the check fails, specific problems are prompted and the user is allowed to modify.

[0039] When the user is an administrator, based on the submitted content, the administrator can regularly review the content submitted by the user and decide whether to carry out specific activities or push relevant content notifications.

[0040] If the interactive communication module receives status identifier B, it means that the user is an unregistered user, and the user can only view public content.

[0041] After the user's identity information is transmitted to the online service module, the user selects a matter to handle, and the online service module provides intelligent guidance, including,

[0042] If the online service module receives status identifier A, the online service module automatically preprocesses according to the information filled in by the user to verify whether the materials are complete.

[0043] If the information is incomplete, the user is prompted to supplement it. If it is complete, the user proceeds to the next step, submits an application, and the online service module conducts an online review.

[0044] The user's complaint information is included in the application submitted by the user.

[0045] If the application materials are compliant, it enters the approval process. If not, the online service module feedbacks specific problems and allows the user to modify and resubmit.

[0046] The online service module generates feedback information according to the approval result. After the approval is passed, an electronic certificate is generated and archived in the file management module. If the approval fails, the reason is recorded and the user is notified.

[0047] If the online service module receives status identifier B, it prompts the user that the permission is insufficient, provides operation suggestions, and restricts the submission function of the matter to be handled.

[0048] As a preferred solution of the power administrative comprehensive service method described in the present invention, the steps of receiving the user's complaint information and dispatching it to the corresponding personnel for handling include: the supervision and complaint module receives and verifies the legality of the complaint content. If the verification is passed, a complaint number is generated and stored in the database, and the supervision and complaint module automatically assigns the handling personnel according to the complaint content.

[0049] If the matching is successful, a dispatch order is generated and relevant personnel are notified.

[0050] If the matching fails, the supervision and complaint module prompts the administrator to handle it manually.

[0051] The supervision and complaint module records the feedback information and notifies the user.

[0052] If the user is not satisfied with the handling result, a reconsideration can be carried out.

[0053] A computer device includes a memory and a processor. The memory stores a computer program, and when the processor executes the computer program, the steps of the power administrative comprehensive service method described above are implemented.

[0054] A computer-readable storage medium stores a computer program thereon, and when the computer program is executed by a processor, the steps of the power administrative comprehensive service method described above are implemented.

[0055] The beneficial effects of the present invention: The online service module of the power administrative comprehensive service system and method provided by the present invention provides a convenient service entrance for users through the intelligent guidance and preprocessing module, greatly improving the user experience. When users handle business such as electricity application and change, they can quickly obtain personalized service guides through the natural language processing engine and the interactive Q&A interface, reducing the confusion and time of repeated inquiries during the service process. This intelligent guidance and preprocessing not only improve the convenience of user services but also increase user satisfaction with the platform. At the same time, the appointment service function allows users to make online appointments according to their own time arrangements, further enhancing the convenience of the service. The automated process of the online application and review module optimizes the service process and improves service efficiency. The automatic generation of business application forms and the electronicization of material upload reduce the use of paper documents and speed up the review process. The review process tracking system allows users to understand the progress of business handling in real time, increasing transparency, and the electronic signature confirmation link ensures the legality and effectiveness of the approval result. These measures not only simplify the service process but also reduce human errors and improve the overall work efficiency.

[0056] The introduction of the intelligent approval and feedback module, through the approval rule engine and intelligent review system, realizes the automation of the approval process and greatly improves the approval efficiency. The user feedback collection mechanism enables the voices of users to be responded to in a timely manner, which helps the platform continuously optimize the approval process and improve service quality. This closed-loop feedback mechanism enables the platform to continuously improve and better meet user needs. The electronic certificate and file management module ensures the security and long-term availability of data. The generation and storage of electronic certificates, as well as the electronic archiving of files, not only facilitate users to query and download, but also ensure the security of data through security guarantee mechanisms. Encryption technology and access control effectively prevent data leakage and unauthorized access, while regular backups and maintenance ensure the integrity and reliability of files. BRIEF DESCRIPTION OF THE DRAWINGS

[0057] To more clearly illustrate the technical solutions of the embodiments of the present invention, the following will briefly introduce the drawings required for the description of the embodiments. Obviously, the drawings in the following description are only some embodiments of the present invention. For those of ordinary skill in the art, other drawings can be obtained based on these drawings without creative efforts.

[0058] Figure 1 It is the overall flowchart of a power administrative comprehensive service system provided for the first embodiment of the present invention.

[0059] Figure 2 It is the overall flowchart of a power administrative comprehensive service method provided for the second embodiment of the present invention. DETAILED DESCRIPTION OF THE EMBODIMENTS

[0060] To make the above objects, features, and advantages of the present invention more obvious and understandable, the following will give a detailed description of the specific embodiments of the present invention in conjunction with the drawings of the specification. Obviously, the described embodiments are some embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.

[0061] Example 1, referring to Figure 1 which is an embodiment of the present invention and provides a power administrative comprehensive service system, characterized in that:

[0062] A user login and management module 100, an information disclosure module 200, an interactive communication module 300, an online service module 400, a supervision and complaint module 500, a data analysis and reporting module 600, and a system management module 700.

[0063] The user login and management module 100 is used for user identity verification and permission allocation.

[0064] The information disclosure module 200 is connected to the interactive communication module 300. The information disclosure module 200 is used to provide users with power administrative information support; the interactive communication module 300 is used to allow users to discuss and consult on the disclosed information.

[0065] One side of the online service module 400 is connected to the user login and management module 100, and the other side is connected to the supervision and complaint module 500. The online service module 400 is used for users' electricity application and service change; the supervision and complaint module 500 is used to handle problems and complaints encountered by users during the service process.

[0066] The data analysis and report module 600 is connected to the system management module 700. The data analysis and report module 600 provides a basis for platform decision-making by statistically analyzing user behavior and service handling data; the system management module 700 is used for the configuration, maintenance, and optimization of the entire platform.

[0067] The online service module 400 includes an intelligent guidance and preprocessing module 401, an online application and review module 402, an intelligent approval and feedback module 403, and an electronic certificate and file management module 404.

[0068] The intelligent guidance and preprocessing module 401 is used to analyze user problems and information and provide personalized service guides; the system intelligent guidance and preprocessing module 401 is the first stop for users' online services. It provides users with pre-service guidance and assistance through intelligent means. This module internally includes a natural language processing engine, a user demand analysis system, a service guide database, and an interactive Q&A interface. After users enter the module, they can input their needs through text or voice. The natural language processing engine will analyze users' problems and extract relevant information from the service guide database, and provide personalized service guides through the interactive Q&A interface. At the same time, the user demand analysis system will predict the services that users may need to handle based on users' historical behaviors and input information, and display relevant processes and required materials in advance, thereby reducing users' confusion and the time for repeated inquiries during the service process.

[0069] The online declaration and review module 402 is used to provide users with online business filling and review; the system online declaration and review module 402 is internally equipped with a business application form automatic generation system, a material upload and verification system, an audit process tracking system and an electronic signature confirmation link. Users fill in the business application form online according to the information provided by the intelligent guidance and preprocessing module, and the system will automatically generate the corresponding form template according to the business type. After the user uploads the required materials, the material upload and verification system will conduct a preliminary review of the integrity and legality of the materials. The audit process tracking system ensures that users can view the progress of the business review in real time and understand which audit stage they are currently in. Once the review is passed, the user can confirm the approval result through the electronic signature confirmation link, ensuring the electronicization and transparency of the entire declaration process.

[0070] The intelligent approval and feedback module 403 is used to notify users of approval results and collect user feedback on approval; the system intelligent approval and feedback module 403 includes an approval rule engine, an intelligent review system, an approval result notification system, and a user feedback collection mechanism. The approval rule engine has built-in logic and rules for various business approvals. The intelligent review system automatically reviews application materials according to these rules, greatly improving the approval efficiency. The approval results will be notified to users in real time through the approval result notification system, and users can receive the approval results through the platform or mobile application module. At the same time, the user feedback collection mechanism allows users to make comments and suggestions on the approval process and results, and these feedbacks will be used to optimize the approval process and improve service quality.

[0071] The electronic certificate and file management module 404 is used to automatically generate user electronic certificates, synthesize electronic files, and classify and archive them.

[0072] The data analysis and report module 600 includes a data collection and processing module 601 , a data analysis module 602 , a report generation module 603 , and a data visualization module 604 .

[0073] The data collection module 601 is used to collect user behavior data and business data from various business modules, and process the data through data cleaning, data integration and data warehouse technology.

[0074] The data analysis module 602 is used to analyze user behavior patterns, business trends, and potential problems.

[0075] The report generation module 603 is used to automatically generate daily, weekly and monthly statistical reports and charts according to management requirements.

[0076] The data visualization module 604 is used to intuitively display the data analysis results through dashboards, line graphs, and pie chart visualization tools.

[0077] The system management module 700 includes a user management module 701, a system configuration module 702, a log management module 703, a security management module 704, and a backup and recovery module 705.

[0078] The user management module 701 is used to maintain user account information, process user feedback, add, modify, and delete user permissions, and define the permission scopes for different roles.

[0079] The system configuration module 702 is used to set the interface style, business process, and notification method parameters of the system.

[0080] The log management module 703 is used to record the operation logs, error logs, and security logs of the system, and implement system monitoring, fault troubleshooting, and security analysis.

[0081] The security management module 704 is used to implement security policies such as firewalls, intrusion detection, and data encryption to ensure system security.

[0082] The backup and recovery module 705 is used to perform full backups and incremental backups of the system data regularly.

[0083] Example 2, referring to Figure 2 , which is an embodiment of the present invention, provides a method for an electric power administrative integrated service system, characterized in that:

[0084] S1: The user login and management module verifies the user's identity and performs permission allocation.

[0085] Verifying the user's identity and performing permission allocation includes that the user inputs an account and password, and the user login and management module receives and performs identity verification.

[0086] If the verification is passed, the permission allocation process is entered. The user login and management module allocates corresponding permissions according to the user's identity, generates an output status identifier A. The status identifier A includes the user's identity, permission information, and login time, and transmits the user's status identifier A to the interactive communication module and the online service module.

[0087] If the verification fails, an error message is prompted, and the user is allowed to try to log in again or pass through the identity verification process. At the same time, a status identifier B is generated and output. The status identifier B records the reason for failure, which is used for analysis and prompting improvement measures, and transmits the user's status identifier B to the interactive communication module and the online service module. At the same time, the functions of the online service module and the interactive communication module for the user are restricted, and the functions of the online service module cannot be accessed.

[0088] Furthermore, the implementation of the user login and management module can effectively prevent unauthorized users from accessing sensitive data and operating important functions, thereby enhancing the security of the system. Through precise permission control, the system can flexibly provide customized functional experiences for users with different identities. At the same time, the authentication and logging functions enhance the system's auditing ability and provide a basis for subsequent security traceability.

[0089] S2: The information disclosure module publishes policies and regulations, service guides, announcements and notices.

[0090] Publishing policies and regulations, service guides, announcements and notices includes that after the user logs in to the system, they select the function of publishing information.

[0091] If the user's permissions meet the requirements, they will enter the information editing page.

[0092] If the user has no permissions, a no-permission operation prompt will be given and a log will be recorded.

[0093] When the user's permissions meet the requirements, they can edit the information content and upload attachments.

[0094] The information disclosure module verifies the legality of the edited information content.

[0095] After passing the verification, select the release scope and confirm the release.

[0096] Furthermore, the information disclosure module can improve the transparency of the government or enterprise, reduce information asymmetry, and enhance the public's trust. At the same time, the permission management and legality verification mechanisms for information release ensure the accuracy and compliance of the released content, avoiding risks such as misinformation release or information leakage.

[0097] S3: The interactive communication module provides online consultation, forum communication areas, and regularly conducts interactive activities.

[0098] Providing online consultation, forum communication areas, and regularly conducting interactive activities includes that the interactive communication module extracts the user identity and permission information in status flag A. When the user has no permissions but is a registered user, they are allowed to initiate a consultation or participate in a discussion.

[0099] When a registered user initiates a consultation or participates in a discussion, the interactive communication module receives the user's consultation or discussion content and conducts a legality check:

[0100] If the check passes, the content will be submitted. If the check fails, specific problems will be prompted and modification will be allowed;

[0101] When the user is an administrator, they can regularly review the content submitted by users based on the submitted content and decide whether to conduct specific activities or push relevant content notifications;

[0102] If the interactive communication module receives status identification B, it means that the user is an unregistered user and can only browse public content.

[0103] Furthermore, the interactive communication module provides an open communication platform for users, which helps to solve problems encountered by users in the process of using the system and improve the user experience. At the same time, it provides platform managers with real-time feedback on user needs, which can more effectively optimize services and make management decisions.

[0104] S4: The online service module provides users with intelligent guidance and preprocessing, online declaration and review, intelligent approval and feedback, and electronic certificate and file management.

[0105] When the user's identity information is transmitted to the online service module, the user selects the items to be handled, and the online service module provides intelligent guidance, including:

[0106] If the online service module receives status identification A, the online service module automatically pre-processes the information filled in by the user to verify whether the materials are complete.

[0107] If the information is incomplete, the user will be prompted to supplement it. If it is complete, the next step will be to proceed to the next step. The user will submit the application and the online service module will conduct an online review.

[0108] The application submitted by the user includes the user's complaint information.

[0109] If the application materials are compliant, they will enter the approval process. If they are not compliant, the online service module will provide feedback on the specific issues and allow the user to modify and resubmit.

[0110] The online service module generates feedback information based on the approval results. After approval, an electronic certificate is generated and archived in the archive management module. If the approval fails, the reason is recorded and the user is notified.

[0111] If the online service module receives status identification B, it will prompt the user that the authority is insufficient, provide operation suggestions, and restrict the submission function of the service items.

[0112] Furthermore, the online service module has significantly improved service efficiency, especially in the process of electricity application and change, through intelligent guidance and automatic pre-processing functions, it reduces the errors that users may encounter in the process and reduces the burden of manual review. At the same time, the digitization of the approval process and the generation of electronic certificates make the service process more transparent and efficient, and improve the service experience.

[0113] S5: The supervision and complaint module receives user complaint information and sends it to the corresponding personnel for processing.

[0114] Receive the user's complaint information and dispatch it to the corresponding personnel for handling. Specifically, the supervision and complaint module receives and verifies the legality of the complaint content. If the verification passes, a complaint number is generated and stored in the database, and the supervision and complaint module automatically assigns the handling personnel according to the complaint content.

[0115] If the match is successful, a dispatch order is generated and relevant personnel are notified.

[0116] If no match can be made, the supervision and complaint module prompts the administrator to handle it manually.

[0117] The supervision and complaint module records the feedback information and notifies the user.

[0118] If the user is not satisfied with the handling result, they can request a reconsideration.

[0119] Furthermore, the supervision and complaint module ensures that the user's complaints are handled and feedback is provided in a timely manner, which helps to improve customer satisfaction and enhance the credibility of the system. The legality verification of the complaint content and the feedback record mechanism effectively avoid the interference of invalid complaints and provide a clear handling process for later reconsideration.

[0120] S6: The data analysis and reporting module collects user behavior data and business data from each business module, processes the data, analyzes the data, and then presents it.

[0121] Furthermore, the data analysis and reporting module can reveal potential business problems or user needs through in-depth analysis of user behavior and business data, providing strong support for decision-makers. Through data visualization, managers can intuitively understand the system operation status, thereby optimizing business processes and improving overall efficiency.

[0122] S7: The system management module performs user management, role management, system configuration, log management, security management, and backup and recovery.

[0123] Furthermore, the system management module provides comprehensive management functions for the system, effectively ensuring the stability and security of the system. Through log management and security control measures, the system can detect and prevent potential security threats in a timely manner; while the backup and recovery mechanism ensures data persistence and disaster recovery capabilities.

[0124] If the above-mentioned functions are implemented in the form of software function units and sold or used as independent products, they can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present invention, in essence, or the part that contributes to the prior art, or a part of this technical solution, can be embodied in the form of a software product. This computer software product is stored in a storage medium and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute all or part of the steps of the methods described in various embodiments of the present invention. The aforementioned storage medium includes: various media that can store program codes, such as USB flash drives, mobile hard disks, read-only memories (ROM, Read-Only Memory), random access memories (RAM, Random Access Memory), magnetic disks, or optical discs.

[0125] The logic and / or steps represented in the flowchart or described in other ways herein, for example, can be considered as a definite sequence list of executable instructions for implementing logical functions, and can be specifically implemented in any computer-readable medium for use by an instruction execution system, apparatus, or device (such as a computer-based system, a system including a processor, or other systems that can fetch instructions from the instruction execution system, apparatus, or device and execute the instructions), or in combination with these instruction execution systems, apparatuses, or devices. For the purposes of this specification, "computer-readable medium" can be any device that can contain, store, communicate, propagate, or transmit a program for use by or in combination with an instruction execution system, apparatus, or device.

[0126] More specific examples (non-exhaustive list) of computer-readable media include the following: electrical connection parts with one or more wirings (electronic devices), portable computer disk cartridges (magnetic devices), random access memories (RAM), read-only memories (ROM), erasable programmable read-only memories (EPROM or flash memories), optical fiber devices, and portable compact disc read-only memories (CDROM). Additionally, the computer-readable medium can even be paper or other suitable media on which the program can be printed, because the program can be obtained electronically, for example, by optically scanning the paper or other media, then editing, interpreting, or processing it in other suitable ways if necessary, and then storing it in a computer memory.

[0127] It should be understood that each part of the present invention can be implemented by hardware, software, firmware, or a combination thereof. In the above embodiments, multiple steps or methods can be implemented by software or firmware stored in a memory and executed by a suitable instruction execution system. For example, if implemented by hardware, as in another embodiment, any one of the following techniques known in the art or a combination thereof can be used: discrete logic circuits having logic gate circuits for implementing logical functions on data signals, application specific integrated circuits having appropriate combinational logic gate circuits, programmable gate arrays (PGAs), field programmable gate arrays (FPGAs), etc.

[0128] It should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention and not to limit them. Although the present invention has been described in detail with reference to the preferred embodiments, those of ordinary skill in the art should understand that the technical solutions of the present invention can be modified or equivalently replaced without departing from the spirit and scope of the technical solutions of the present invention, and they should all be covered by the scope of the claims of the present invention.

Claims

1. A comprehensive power administration service system, characterized in that: include: User login and management module (100), information disclosure module (200), interactive communication module (300), online service module (400), supervision and complaint module (500), data analysis and reporting module (600), system management module (700); The user login and management module (100) is used for user identity authentication and authority allocation; The information disclosure module (200) is connected to the interactive communication module (300), and the information disclosure module (200) is used to provide power administrative information support to users; The interactive communication module (300) is used to allow users to discuss and consult on public information; The online service module (400) is connected to the user login and management module (100) on one side and to the supervision and complaint module (500) on the other side. The online service module (400) is used for users to apply for electricity installation and change services; The supervision and complaint module (500) is used to handle problems and complaints encountered by users during the service process; The data analysis and reporting module (600) is connected to the system management module (700), and the data analysis and reporting module (600) provides a basis for platform decision-making by performing statistical analysis on user behavior and business handling data; The system management module (700) is used for configuration, maintenance and optimization of the entire platform.

2. The electric power administrative integrated service system according to claim 1, characterized in that: The online service module (400) includes an intelligent guidance and preprocessing module (401), an online declaration and review module (402), an intelligent approval and feedback module (403), and an electronic certificate and file management module (404); The intelligent guidance and preprocessing module (401) is used to analyze user questions and information and provide personalized service guidance; The online declaration and review module (402) is used to provide users with online filling services and conduct reviews; The intelligent approval and feedback module (403) is used to notify the user of the approval result and collect the user's feedback on the approval; The electronic certificate and file management module (404) is used to automatically generate user electronic certificates, synthesize electronic files, and classify and archive them.

3. The electric power administrative integrated service system according to claim 2, characterized in that: The data analysis and reporting module (600) comprises a data collection and processing module (601), a data analysis module (602), a report generation module (603), and a data visualization module (604); The data collection module (601) is used to collect user behavior data and business data from various business modules, and process the data through data cleaning, data integration and data warehouse technology; The data analysis module (602) is used to analyze user behavior patterns, business trends and potential problems; The report generation module (603) is used to automatically generate daily, weekly and monthly statistical reports and charts according to management requirements; The data visualization module (604) is used to intuitively display the data analysis results through dashboard, line graph, and pie chart visualization tools.

4. The electric power administrative integrated service system according to claim 3, characterized in that: The system management module (700) includes a user management module (701), a system configuration module (702), a log management module (703), a security management module (704), and a backup and recovery module (705); The user management module (701) is used to maintain user account information, process user feedback, add, modify and delete user permissions, and define the scope of permissions for different roles; The system configuration module (702) is used to set the system interface style, business process, and notification method parameters; The log management module (703) is used to record the system's operation log, error log and security log, and implement system monitoring, troubleshooting and security analysis; The security management module (704) is used to implement firewall, intrusion detection, and data encryption security policies to ensure system security; The backup and recovery module (705) is used to regularly perform full backup and incremental backup of system data.

5. A method for comprehensive power administration services using the comprehensive power administration services system according to any one of claims 1 to 4, characterized in that: include: The user login and management module verifies the user's identity and assigns permissions; The information disclosure module publishes policies and regulations, service guidelines, and announcements and notifications; The interactive communication module provides online consultation, forum exchange areas, and regularly organizes interactive activities; The online service module provides users with intelligent guidance and pre-processing, online declaration and review, intelligent approval and feedback, and electronic certificate and file management; The supervision and complaint module receives user complaint information and sends it to the corresponding personnel for processing; The data analysis and reporting module collects user behavior data and business data from various business modules, processes and analyzes the data, and then displays it; The system management module performs user management, role management, system configuration, log management, security management, and backup and recovery.

6. The electric power administrative integrated service method according to claim 5, characterized in that: Verifying the identity of the user and allocating permissions includes the user inputting an account number and password, and the user login and management module receiving and performing identity authentication; If the verification is successful, the permission allocation process will be entered. The user login and management module will allocate corresponding permissions according to the user identity and generate an output status identifier A. The status identifier A includes the user identity, permission information and login time, and the user's status identifier A will be passed to the interactive communication module and the online service module; If the verification fails, an error message is prompted, and the user is allowed to retry to log in or pass the identity verification process. At the same time, a status identifier B is generated and output. The status identifier B records the reason for the failure and is used to analyze and prompt improvement measures. The user's status identifier B is passed to the interactive communication module and the online service module. At the same time, the user is restricted from accessing the functions of the online service module and the interactive communication module, and cannot access the functions of the online service module. The release of policies, regulations, service guidelines, and announcements and notifications includes the user logging into the system and selecting the release information function; If the user's permissions meet the requirements, the user will enter the information editing page. If the user does not have permissions, a prompt will be displayed indicating that the operation is not authorized and a log will be recorded. When the user's permissions meet the requirements, the user can edit the information content and upload attachments; The information disclosure module verifies the legality of the edited information content; If the verification is passed, select the release scope and confirm the release; If the verification fails, the user is prompted to make changes.

7. The electric power administrative integrated service method according to claim 6, characterized in that: The provision of online consultation, forum exchange area, and regular interactive activities include: the interactive communication module extracts the user identity and authority information in the status identifier A, and when the user has no authority but is a registered user, he is allowed to initiate consultation or participate in discussion; When a registered user initiates a consultation or participates in a discussion, the interactive communication module receives the user's consultation or discussion content and performs a legitimacy check: If the verification is passed, the content is submitted. If the verification is not passed, the specific problem is prompted and modification is allowed; When a user is an administrator, he or she can regularly review the content submitted by users based on the submitted content and decide whether to carry out specific activities or push relevant content notifications; If the interactive communication module receives status indicator B, it means that the user is an unregistered user and can only browse public content; When the user's identity information is transmitted to the online service module, the user selects the items to be handled, and the online service module provides intelligent guidance, including: If the online service module receives status identification A, the online service module automatically pre-processes the information filled in by the user to verify whether the materials are complete; If the information is incomplete, the user is prompted to supplement it. If it is complete, the next step is to proceed to the next step. The user submits the application and the online service module conducts online review. The application submitted by the user includes the user's complaint information; If the application materials comply with the regulations, they will enter the approval process. If they do not comply with the regulations, the online service module will provide feedback on the specific issues, allowing the user to modify and resubmit. The online service module generates feedback information based on the approval results. After approval, an electronic certificate is generated and filed in the archive management module. If approval fails, the reason is recorded and the user is notified. If the online service module receives status identification B, it will prompt the user that the authority is insufficient, provide operation suggestions, and restrict the submission function of the service items.

8. The electric power administrative integrated service method according to claim 7, characterized in that: The receiving of user complaint information and dispatching to corresponding personnel for processing includes: the supervision and complaint module receiving and verifying the legality of the complaint content; if the verification is passed, a complaint number is generated and stored in the database; the supervision and complaint module automatically assigns processing personnel according to the complaint content: If the match is successful, a dispatch order will be generated and the relevant personnel will be notified. If the match fails, the supervision and complaint module will prompt the administrator to handle it manually. The supervision and complaint module records feedback information and notifies users; If the user is not satisfied with the handling result, he / she may appeal.

9. A computer device comprising a memory and a processor, wherein the memory stores a computer program, wherein: When the processor executes the computer program, the steps of an electric power administrative integrated service system as described in any one of claims 5 to 8 are implemented.

10. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of an electric power administrative integrated service system as described in any one of claims 5 to 8 are implemented.

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