Equipment operation and maintenance method and device, equipment and storage medium

Abstract

The invention discloses an equipment operation and maintenance method and device, equipment and a storage medium, and relates to the technical field of computers, and the method comprises the steps: determining operation and maintenance personnel corresponding to an operation and maintenance event according to fault equipment corresponding to the operation and maintenance event; determining an operation and maintenance scheme corresponding to the operation and maintenance event according to the equipment type and the fault type of the fault equipment; and encrypting the operation and maintenance event and the operation and maintenance scheme, and sending the encrypted operation and maintenance event and the encrypted operation and maintenance scheme to an operation and maintenance terminal corresponding to the operation and maintenance personnel, thereby enabling the operation and maintenance personnel to carry out fault maintenance on the fault equipment according to the operation and maintenance scheme. According to the technical scheme, after the operation and maintenance personnel and the operation and maintenance scheme corresponding to the operation and maintenance event are determined, the operation and maintenance event and the operation and maintenance scheme are encrypted and then sent to the operation and maintenance terminal corresponding to the operation and maintenance personnel, so that accurate distribution of the operation and maintenance event is realized on the premise of ensuring operation and maintenance safety; the operation and maintenance personnel can conveniently and timely refer to the operation and maintenance scheme to operate and maintain the operation and maintenance event, and the operation and maintenance efficiency is improved.

Description

Technical Field

[0001] The embodiments of the present invention relate to the field of computer technologies, and in particular, to a method, apparatus, device, and storage medium for device operation and maintenance. Background Art

[0002] With the rapid development of the water service industry, the water service system architecture has become increasingly large and complex, and the operation and maintenance pressure on network devices in the water service system is increasing.

[0003] In the prior art, after a network device fails, a human operator assigns the faulty device to an operation and maintenance personnel so that the operation and maintenance personnel can maintain the faulty device.

[0004] However, this method results in low operation and maintenance efficiency and is prone to errors. Summary of the Invention

[0005] The present invention provides a method, apparatus, device, and storage medium for device operation and maintenance to improve the operation and maintenance efficiency and enhance the operation and maintenance security.

[0006] In a first aspect, an embodiment of the present invention provides a method for device operation and maintenance, including:

[0007] Determining an operation and maintenance personnel corresponding to the operation and maintenance event according to a faulty device corresponding to the operation and maintenance event;

[0008] Determining an operation and maintenance plan corresponding to the operation and maintenance event according to the device type and fault type of the faulty device;

[0009] Encrypting and sending the operation and maintenance event and the operation and maintenance plan to an operation and maintenance terminal corresponding to the operation and maintenance personnel so that the operation and maintenance personnel can perform fault repair on the faulty device with reference to the operation and maintenance plan.

[0010] The technical solution of the embodiment of the present invention provides a device operation and maintenance method, including: determining the operation and maintenance personnel corresponding to the operation and maintenance event according to the faulty device corresponding to the operation and maintenance event; determining the operation and maintenance plan corresponding to the operation and maintenance event according to the device type and fault type of the faulty device; encrypting and sending the operation and maintenance event and the operation and maintenance plan to the operation and maintenance terminal corresponding to the operation and maintenance personnel, so that the operation and maintenance personnel can perform fault repair on the faulty device with reference to the operation and maintenance plan. In the above technical solution, first, the operation and maintenance personnel corresponding to the operation and maintenance event can be determined according to the faulty device that triggers the operation and maintenance event, realizing the accurate allocation of the operation and maintenance event. Secondly, the operation and maintenance plan required for the operation and maintenance of the operation and maintenance event can be determined according to the device type and fault type of the faulty device corresponding to the operation and maintenance event, providing a plan reference for the operation and maintenance personnel to perform the operation and maintenance of the operation and maintenance event. Furthermore, the operation and maintenance event and the operation and maintenance plan can be encrypted and sent to the operation and maintenance terminal corresponding to the operation and maintenance personnel, improving the operation and maintenance security. Moreover, it is convenient for the operation and maintenance personnel to view the operation and maintenance event and the operation and maintenance plan in a timely manner based on the operation and maintenance terminal, so that the operation and maintenance personnel can perform the operation and maintenance of the operation and maintenance event with reference to the operation and maintenance plan in a timely manner, improving the operation and maintenance efficiency.

[0011] Further, determining the operation and maintenance personnel corresponding to the operation and maintenance event according to the faulty device corresponding to the operation and maintenance event includes:

[0012] Determining the owner of the faulty device corresponding to the operation and maintenance event;

[0013] After determining the operation and maintenance personnel under the owner, determining any one of the operation and maintenance personnel under the owner as the operation and maintenance personnel corresponding to the operation and maintenance event.

[0014] Further, determining the operation and maintenance personnel corresponding to the operation and maintenance event according to the faulty device corresponding to the operation and maintenance event includes:

[0015] Determining the operation and maintenance personnel corresponding to the operation and maintenance event according to the device identifier of the faulty device corresponding to the operation and maintenance event in the correspondence table of device identifiers and personnel identifiers.

[0016] Further, determining the operation and maintenance personnel corresponding to the operation and maintenance event according to the faulty device corresponding to the operation and maintenance event includes:

[0017] Determining the operation and maintenance personnel corresponding to the area where the faulty device is located according to the area where the faulty device corresponding to the operation and maintenance event is located and the operation and maintenance areas of each operation and maintenance personnel;

[0018] Determining any one of the operation and maintenance personnel corresponding to the area where the faulty device corresponding to the operation and maintenance event is located as the operation and maintenance personnel corresponding to the operation and maintenance event.

[0019] Further, determining the operation and maintenance plan corresponding to the operation and maintenance event according to the device type and fault type of the faulty device includes:

[0020] Determine a reference event in the historical operation and maintenance records according to the device type and the fault type of the faulty device;

[0021] Determine the operation and maintenance plan corresponding to the operation and maintenance event according to the reference operation and maintenance plan of the reference event.

[0022] Further, after encrypting and sending the operation and maintenance event and the operation and maintenance plan to the operation and maintenance terminal corresponding to the operation and maintenance personnel, it further includes:

[0023] In response to the modification operation of the operation and maintenance plan by the operation and maintenance personnel based on the operation and maintenance terminal, update the operation and maintenance plan to a target plan.

[0024] Further, the faulty device is a network device, the device type includes servers and switches, and the fault type includes hardware faults and software faults.

[0025] In a second aspect, an embodiment of the present invention further provides a device operation and maintenance apparatus, including:

[0026] A personnel determination module, configured to determine the operation and maintenance personnel corresponding to the operation and maintenance event according to the faulty device corresponding to the operation and maintenance event;

[0027] A plan determination module, configured to determine the operation and maintenance plan corresponding to the operation and maintenance event according to the device type and the fault type of the faulty device;

[0028] An operation and maintenance module, configured to encrypt and send the operation and maintenance event and the operation and maintenance plan to the operation and maintenance terminal corresponding to the operation and maintenance personnel, so that the operation and maintenance personnel can perform fault repair on the faulty device with reference to the operation and maintenance plan.

[0029] In a third aspect, an embodiment of the present invention further provides an electronic device, the electronic device includes:

[0030] At least one processor; and a memory communicatively connected to the at least one processor;

[0031] Wherein, the memory stores a computer program executable by the at least one processor, and the computer program is executed by the at least one processor, so that the at least one processor can execute the device operation and maintenance method as described in any one of the first aspects.

[0032] In a fourth aspect, an embodiment of the present invention further provides a storage medium containing computer-executable instructions, and the computer-executable instructions are used to execute the device operation and maintenance method as described in any one of the first aspects when executed by a computer processor.

[0033] In a fifth aspect, the present application provides a computer program product, which includes computer instructions. When the computer instructions run on a computer, the computer is caused to execute the device operation and maintenance method provided in the first aspect.

[0034] It should be noted that the above computer instructions may be stored in whole or in part on a computer-readable storage medium. Among them, the computer-readable storage medium may be packaged together with the processor of the device operation and maintenance device, or may be separately packaged from the processor of the device operation and maintenance device. The present application does not make any limitations in this regard.

[0035] For the descriptions of the second, third, fourth, and fifth aspects in the present application, reference may be made to the detailed description of the first aspect; and for the beneficial effects of the descriptions of the second, third, fourth, and fifth aspects, reference may be made to the analysis of the beneficial effects of the first aspect, which will not be elaborated here.

[0036] In the present application, the names of the above device operation and maintenance devices do not constitute limitations on the devices or functional modules themselves. In actual implementation, these devices or functional modules may appear under other names. As long as the functions of each device or functional module are similar to those of the present application and fall within the scope of the claims of the present application and their equivalent technologies.

[0037] These aspects or other aspects of the present application will be more clearly understood in the following description. BRIEF DESCRIPTION OF THE DRAWINGS

[0038] In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the following will briefly introduce the drawings required for the description of the embodiments. Obviously, the drawings in the following description are only some embodiments of the present invention. For those of ordinary skill in the art, without creative efforts, other drawings can be obtained based on these drawings.

[0039] Figure 1 It is a flowchart of a device operation and maintenance method provided for an embodiment of the present invention;

[0040] Figure 2 It is a flowchart of another device operation and maintenance method provided for an embodiment of the present invention;

[0041] Figure 3 It is a schematic structural diagram of a device operation and maintenance device provided for an embodiment of the present invention;

[0042] Figure 4 It is a schematic structural diagram of an electronic device provided for an embodiment of the present invention. DETAILED DESCRIPTION OF THE EMBODIMENTS

[0043] The present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It can be understood that the specific embodiments described herein are only used to explain the present invention, rather than limiting the present invention. Additionally, it should be noted that for the sake of description, only parts related to the present invention rather than all structures are shown in the drawings.

[0044] The term "and / or" in this document is merely a description of the association relationship of associated objects, indicating that three relationships can exist. For example, A and / or B can represent: A exists alone, A and B exist simultaneously, and B exists alone.

[0045] Terms such as "first" and "second" in the specification and drawings of this application are used to distinguish different objects or different treatments of the same object, rather than to describe a specific order of the objects.

[0046] In addition, the terms "comprising" and "having" and any variations thereof mentioned in the description of this application are intended to cover non-exclusive inclusion. For example, a process, method, system, product, or device that includes a series of steps or units is not limited to the listed steps or units, but optionally further includes other steps or units not listed, or optionally further includes other steps or units inherent to these processes, methods, products, or devices.

[0047] Before discussing the exemplary embodiments in more detail, it should be noted that some exemplary embodiments are described as processes or methods depicted as flowcharts. Although the flowcharts describe the operations (or steps) as sequential processes, many of the operations can be implemented in parallel, concurrently, or simultaneously. In addition, the order of the operations can be rearranged. The process can be terminated when its operations are completed, but it can also have additional steps not included in the drawings. The process can correspond to a method, function, procedure, subroutine, subprogram, etc. In addition, without conflict, the embodiments and features in the embodiments of the present invention can be combined with each other.

[0048] It should be noted that in the embodiments of this application, words such as "exemplary" or "for example" are used to represent examples, illustrations, or explanations. Any embodiment or design solution described as "exemplary" or "for example" in the embodiments of this application should not be construed as being more preferred or having more advantages than other embodiments or design solutions. Rather, the use of words such as "exemplary" or "for example" is intended to present the relevant concepts in a specific manner.

[0049] In the description of this application, unless otherwise specified, the meaning of "a plurality" refers to two or more.

[0050] Figure 1The flowchart of a device operation and maintenance method provided by an embodiment of the present invention. This embodiment is applicable to the situation where it is necessary to improve the efficiency of device operation and maintenance. This method can be executed by a device operation and maintenance device, such as Figure 1 shown, and specifically includes the following steps:

[0051] Step 110: Determine the operation and maintenance personnel corresponding to the operation and maintenance event according to the faulty device corresponding to the operation and maintenance event.

[0052] When a device fails, it will trigger an operation and maintenance event. The faulty device corresponding to the operation and maintenance event can be understood as the device that triggers the failure of the operation and maintenance device.

[0053] Among them, the faulty device can be a network device. For example, it can be a server or a switch.

[0054] Specifically, after determining that an operation and maintenance event occurs, first, the faulty device that triggers the operation and maintenance event can be determined. Second, the area to which the faulty device belongs can be determined. Then, any operation and maintenance personnel within the area to which the faulty device belongs can be determined as the operation and maintenance personnel corresponding to the operation and maintenance event.

[0055] In the embodiment of the present invention, the operation and maintenance personnel for processing the operation and maintenance event are determined according to the faulty device corresponding to the operation and maintenance event, realizing the directional allocation of the operation and maintenance event.

[0056] Step 120: Determine the operation and maintenance plan corresponding to the operation and maintenance event according to the device type and fault type of the faulty device.

[0057] In order to further improve the operation and maintenance efficiency of the operation and maintenance event, an operation and maintenance plan can be recommended for the operation and maintenance event. Therefore, a historical event matching the operation and maintenance event can be determined in the historical operation and maintenance record, and the operation and maintenance plan corresponding to the operation and maintenance event can be determined according to the historical plan of the historical event.

[0058] Specifically, the operation and maintenance event is triggered by a device failure. The operation and maintenance of the operation and maintenance event can be understood as the operation and maintenance of the faulty device. Therefore, the operation and maintenance plan corresponding to the operation and maintenance event can be determined according to the faulty device corresponding to the operation and maintenance event. Since different types of devices require different operation and maintenance plans when different types of failures occur, the operation and maintenance plan corresponding to the operation and maintenance event can be determined according to the device type and fault type of the faulty device corresponding to the operation and maintenance event. The device type can be a server or a switch, and the fault type can be a hardware fault or a software fault. After determining the device type and fault type of the faulty device corresponding to the operation and maintenance event, a historical operation and maintenance event matching the device type and fault type can be determined in the historical operation and maintenance record, and then the historical operation and maintenance plan corresponding to the historical operation and maintenance event can be determined as the operation and maintenance plan corresponding to the operation and maintenance event.

[0059] In the embodiments of the present invention, a maintenance plan required for maintaining the operation and maintenance event is determined according to the device type and the fault type of the faulty device corresponding to the operation and maintenance event, providing a plan reference for the maintenance personnel to perform operation and maintenance on the operation and maintenance event.

[0060] Step 130: Encrypt the operation and maintenance event and the operation and maintenance plan and send them to the operation and maintenance terminal corresponding to the maintenance personnel, so that the maintenance personnel can perform fault repair on the faulty device with reference to the operation and maintenance plan.

[0061] Specifically, in order to enable the maintenance personnel to perform operation and maintenance on the operation and maintenance event in a timely manner, the operation and maintenance event and the operation and maintenance plan can be sent to the operation and maintenance terminal corresponding to the maintenance personnel. Of course, in order to improve the security of device operation and maintenance and avoid safety accidents during device operation and maintenance, the operation and maintenance event and the operation and maintenance plan can be encrypted and then sent to the operation and maintenance terminal. Furthermore, the operation and maintenance terminal can display the operation and maintenance event and the operation and maintenance plan based on a preset interface, and the maintenance personnel can perform fault repair on the faulty device corresponding to the operation and maintenance event with reference to the operation and maintenance plan, realizing device operation and maintenance.

[0062] In the embodiments of the present invention, by encrypting the operation and maintenance event and the operation and maintenance plan and sending them to the operation and maintenance terminal corresponding to the maintenance personnel, the operation and maintenance efficiency is improved. Moreover, it is convenient for the maintenance personnel to view the operation and maintenance event and the operation and maintenance plan in a timely manner based on the operation and maintenance terminal, so that the maintenance personnel can perform operation and maintenance on the operation and maintenance event with reference to the operation and maintenance plan in a timely manner, improving the operation and maintenance security.

[0063] The device operation and maintenance method provided by the embodiments of the present invention includes: determining the maintenance personnel corresponding to the operation and maintenance event according to the faulty device corresponding to the operation and maintenance event; determining the operation and maintenance plan corresponding to the operation and maintenance event according to the device type and the fault type of the faulty device; encrypting the operation and maintenance event and the operation and maintenance plan and sending them to the operation and maintenance terminal corresponding to the maintenance personnel, so that the maintenance personnel can perform fault repair on the faulty device with reference to the operation and maintenance plan. In the above technical solution, first, the maintenance personnel corresponding to the operation and maintenance event can be determined according to the faulty device triggering the operation and maintenance event, realizing the accurate allocation of the operation and maintenance event. Second, the operation and maintenance plan required for maintaining the operation and maintenance event can be determined according to the device type and the fault type of the faulty device corresponding to the operation and maintenance event, providing a plan reference for the maintenance personnel to perform operation and maintenance on the operation and maintenance event. Furthermore, the operation and maintenance event and the operation and maintenance plan can be encrypted and then sent to the operation and maintenance terminal corresponding to the maintenance personnel, improving the operation and maintenance security. Moreover, it is convenient for the maintenance personnel to view the operation and maintenance event and the operation and maintenance plan in a timely manner based on the operation and maintenance terminal, so that the maintenance personnel can perform operation and maintenance on the operation and maintenance event with reference to the operation and maintenance plan in a timely manner, improving the operation and maintenance efficiency.

[0064] Figure 2 It is a flowchart of another device operation and maintenance method provided by the embodiments of the present invention, and this embodiment is a specific implementation based on the above embodiment. As Figure 2As shown, in this embodiment, the method may further include:

[0065] Step 210: Determine the operation and maintenance personnel corresponding to the operation and maintenance event according to the faulty device corresponding to the operation and maintenance event.

[0066] Wherein, the faulty device is a network device, the device types include servers and switches, and the fault types include hardware faults and software faults.

[0067] The water service system includes an asset management system, in which all the network devices and all the operation and maintenance personnel of the water service system are stored. Moreover, each network device corresponds to a unique owner, and the owner can be understood as a subsidiary company under the corresponding head office of the water service system. The operation and maintenance personnel corresponding to each subsidiary company can be understood as the operation and maintenance personnel under the owner. Therefore, the operation and maintenance personnel of the faulty device can be determined according to the owner of the faulty device and the operation and maintenance personnel under the owner.

[0068] In one implementation manner, step 210 may specifically include:

[0069] Determine the owner of the faulty device corresponding to the operation and maintenance event; after determining the operation and maintenance personnel under the owner, determine any one of the operation and maintenance personnel under the owner as the operation and maintenance personnel corresponding to the operation and maintenance event.

[0070] Specifically, first, the faulty device corresponding to the operation and maintenance event can be determined, and then the owner of the faulty device can be determined, that is, the subsidiary company of the faulty device can be determined. Secondly, the operation and maintenance personnel under the owner can be determined, that is, the operation and maintenance personnel of the subsidiary company can be determined. Furthermore, any one of the operation and maintenance personnel under the owner can be determined as the operation and maintenance personnel corresponding to the operation and maintenance event, realizing the automatic allocation of the operation and maintenance event.

[0071] The asset management system may also correspondingly store the unique device identifier corresponding to each network device and the corresponding unique personnel identifier, and the operation and maintenance personnel corresponding to the personnel identifier can perform operation and maintenance on this network device. Of course, each personnel identifier corresponds to at least one device identifier, that is, the same operation and maintenance personnel can perform operation and maintenance on at least one network device.

[0072] In another implementation manner, step 210 may specifically include:

[0073] Determine the operation and maintenance personnel corresponding to the operation and maintenance event according to the device identifier of the faulty device corresponding to the operation and maintenance event in the correspondence table between the device identifier and the personnel identifier.

[0074] Specifically, first, the faulty device corresponding to the operation and maintenance event can be determined. Then, according to the device identifier of the faulty device, the personnel identifier corresponding to the device identifier can be determined in the correspondence table of device identifiers and personnel identifiers. Furthermore, the operation and maintenance personnel corresponding to the personnel identifier corresponding to the device identifier of the faulty device can be determined as the operation and maintenance personnel corresponding to the operation and maintenance event, thus realizing the automatic allocation of operation and maintenance events.

[0075] It should be noted that the correspondence table of device identifiers and personnel identifiers is pre-set and imported into the asset management system.

[0076] The asset management system stores the area to which each network device belongs and the operation and maintenance areas of each operation and maintenance personnel. The operation and maintenance personnel can perform operation and maintenance on the network devices within their operation and maintenance areas.

[0077] In another implementation manner, step 210 may specifically include:

[0078] According to the area to which the faulty device corresponding to the operation and maintenance event belongs and the operation and maintenance areas of each operation and maintenance personnel, determine the operation and maintenance personnel corresponding to the area to which the faulty device belongs; determine any one of the operation and maintenance personnel corresponding to the area to which the faulty device corresponding to the operation and maintenance event belongs as the operation and maintenance personnel corresponding to the operation and maintenance event.

[0079] Specifically, first, the faulty device corresponding to the operation and maintenance event can be determined. Then, determine the area to which the faulty device belongs and the operation and maintenance personnel in the area to which the faulty device belongs. Furthermore, any one of the operation and maintenance personnel in the area to which the faulty device belongs can be determined as the operation and maintenance personnel corresponding to the operation and maintenance event, thus realizing the automatic allocation of operation and maintenance events.

[0080] In the embodiments of the present invention, the operation and maintenance personnel for processing the operation and maintenance event are determined according to the faulty device corresponding to the operation and maintenance event, realizing the targeted allocation of operation and maintenance events.

[0081] Step 220: Determine the operation and maintenance plan corresponding to the operation and maintenance event according to the device type and fault type of the faulty device.

[0082] In one implementation manner, step 220 may specifically include:

[0083] Determine a reference event in the historical operation and maintenance records according to the device type and fault type of the faulty device; determine the operation and maintenance plan corresponding to the operation and maintenance event according to the reference operation and maintenance plan of the reference event.

[0084] Specifically, different types of devices require different operation and maintenance (O&M) solutions when different types of faults occur. The O&M solution corresponding to an O&M event can be determined based on the device type and fault type of the faulty device corresponding to the O&M event. Therefore, after determining the device type and fault type of the faulty device corresponding to the O&M event, a reference event matching the device type and fault type can be determined from the historical O&M records, and then the O&M solution corresponding to the reference event can be determined as the O&M solution corresponding to the O&M event.

[0085] In the embodiments of the present invention, an O&M solution required for performing O&M on an O&M event is determined according to the device type and fault type of the faulty device corresponding to the O&M event, and the historical O&M records are integrated to provide a solution reference for the O&M personnel to perform O&M on the O&M event, providing comprehensive policy support for device O&M.

[0086] Step 230: Encrypt the O&M event and the O&M solution and send them to the O&M terminal corresponding to the O&M personnel.

[0087] Specifically, to improve O&M security, the O&M event and the O&M solution can be encrypted. Specifically, the O&M data composed of the O&M event and the O&M solution can be encrypted based on the public key / private key encryption technology to obtain encrypted data. Then, the encrypted data is sent to the O&M terminal corresponding to the O&M personnel to implement encrypted transmission of the O&M data and ensure O&M security.

[0088] It should be noted that to prevent data leakage, the network deployed for the water service system can be micro-isolated according to subsidiaries, that is, the network can be divided into multiple logically small network segments or security domains, and each network segment or security domain (different subsidiaries deploy different network segments or security domains) is configured with independent security policies (including access control, monitoring, and firewall rules). All traffic that needs to enter or exit these micro-network segments or security domains must pass through the access control device, thereby achieving fine-grained security control. By dividing the system into multiple independent and isolated containers, each container runs one or more application programs, and these containers are highly isolated, making it difficult for external attackers to enter easily, thus ensuring data security.

[0089] In the embodiments of the present invention, by encrypting the O&M event and the O&M solution and sending them to the O&M terminal corresponding to the O&M personnel, the O&M efficiency is improved, and it is convenient for the O&M personnel to view the O&M event and the O&M solution based on the O&M terminal in a timely manner.

[0090] Step 240: In response to the correction operation of the O&M solution by the O&M personnel based on the O&M terminal, update the O&M solution to a target solution so that the O&M personnel can perform fault repair on the faulty device with reference to the target solution.

[0091] Specifically, after the operation and maintenance terminal receives the operation and maintenance event and the operation and maintenance plan, it can display the operation and maintenance event and the operation and maintenance plan based on a preset interface. At this time, the operation and maintenance personnel can trigger the operation and maintenance plan to modify the operation and maintenance plan. Furthermore, in response to the modification operation of the operation and maintenance personnel on the operation and maintenance plan, the operation and maintenance plan can be updated to a target plan. Furthermore, the operation and maintenance personnel can refer to the target plan to perform fault repair on the faulty device, thereby realizing the operation and maintenance of the operation and maintenance event.

[0092] In addition, after the operation and maintenance personnel perform operation and maintenance on the operation and maintenance event, they can upload the operation and maintenance record based on the operation and maintenance terminal to confirm the completion of the operation and maintenance of the operation and maintenance event. Moreover, the operation and maintenance terminal is configured with an automatic time reminder function. After a preset time after receiving the operation and maintenance event and the operation and maintenance plan, if the operation and maintenance terminal does not receive the operation and maintenance record, it will display an alarm message to prompt the operation and maintenance personnel to perform operation and maintenance on the operation and maintenance event in a timely manner. By introducing the automatic time reminder function and security automation and response technology, the response speed of the operation and maintenance personnel to the operation and maintenance event is improved.

[0093] In the embodiment of the present invention, in response to the modification operation of the operation and maintenance personnel on the operation and maintenance plan based on the operation and maintenance terminal, the operation and maintenance plan is updated to a target plan, so that the operation and maintenance personnel can refer to the target plan to perform fault repair on the faulty device, so that the operation and maintenance personnel can refer to the operation and maintenance plan to perform operation and maintenance on the operation and maintenance event in a timely manner, improving the operation and maintenance efficiency and realizing the efficient, safe and convenient operation and maintenance of the device.

[0094] The device operation and maintenance method provided by the embodiments of the present invention includes: determining the operation and maintenance personnel corresponding to the operation and maintenance event according to the faulty device corresponding to the operation and maintenance event; determining the operation and maintenance plan corresponding to the operation and maintenance event according to the device type and fault type of the faulty device; encrypting and sending the operation and maintenance event and the operation and maintenance plan to the operation and maintenance terminal corresponding to the operation and maintenance personnel; in response to the correction operation of the operation and maintenance plan by the operation and maintenance personnel based on the operation and maintenance terminal, updating the operation and maintenance plan to a target plan, so that the operation and maintenance personnel can perform fault repair on the faulty device with reference to the target plan. In the above technical solution, first, the operation and maintenance personnel corresponding to the operation and maintenance event can be determined according to the faulty device that triggers the operation and maintenance event, realizing the accurate allocation of the operation and maintenance event. Second, the operation and maintenance plan required for the operation and maintenance of the operation and maintenance event can be determined according to the device type and fault type of the faulty device corresponding to the operation and maintenance event, providing a plan reference for the operation and maintenance personnel to perform the operation and maintenance of the operation and maintenance event. Furthermore, the operation and maintenance event and the operation and maintenance plan can be encrypted and sent to the operation and maintenance terminal corresponding to the operation and maintenance personnel, improving the operation and maintenance security. Moreover, it is convenient for the operation and maintenance personnel to view the operation and maintenance event and the operation and maintenance plan in a timely manner based on the operation and maintenance terminal. In addition, in response to the correction operation of the operation and maintenance plan by the operation and maintenance personnel based on the operation and maintenance terminal, the operation and maintenance plan can be updated to a target plan, so that the operation and maintenance personnel can perform fault repair on the faulty device with reference to the target plan, enabling the operation and maintenance personnel to perform the operation and maintenance of the operation and maintenance event in a timely manner with reference to the operation and maintenance plan, improving the operation and maintenance efficiency, and realizing the efficient, safe, and convenient operation and maintenance of the device.

[0095] Figure 3 FIG. 4 is a schematic structural diagram of a device operation and maintenance device provided by an embodiment of the present invention. This device can be applicable to situations where it is necessary to improve the efficiency of device operation and maintenance. This device can be implemented by software and / or hardware and is generally integrated in an electronic device, such as a computer device.

[0096] As Figure 3 shown, the device includes:

[0097] A personnel determination module 310, configured to determine the operation and maintenance personnel corresponding to the operation and maintenance event according to the faulty device corresponding to the operation and maintenance event;

[0098] A plan determination module 320, configured to determine the operation and maintenance plan corresponding to the operation and maintenance event according to the device type and fault type of the faulty device;

[0099] An operation and maintenance module 330, configured to encrypt and send the operation and maintenance event and the operation and maintenance plan to the operation and maintenance terminal corresponding to the operation and maintenance personnel, so that the operation and maintenance personnel can perform fault repair on the faulty device with reference to the operation and maintenance plan.

[0100] The device operation and maintenance device provided in this embodiment determines the operation and maintenance personnel corresponding to the operation and maintenance event according to the faulty device corresponding to the operation and maintenance event; determines the operation and maintenance plan corresponding to the operation and maintenance event according to the device type and fault type of the faulty device; encrypts the operation and maintenance event and the operation and maintenance plan and sends them to the operation and maintenance terminal corresponding to the operation and maintenance personnel, so that the operation and maintenance personnel can perform fault repair on the faulty device with reference to the operation and maintenance plan. In the above technical solution, first, the operation and maintenance personnel corresponding to the operation and maintenance event can be determined according to the faulty device that triggers the operation and maintenance event, realizing the accurate allocation of the operation and maintenance event. Secondly, the operation and maintenance plan required for the operation and maintenance of the operation and maintenance event can be determined according to the device type and fault type of the faulty device corresponding to the operation and maintenance event, providing a plan reference for the operation and maintenance personnel to perform the operation and maintenance of the operation and maintenance event. Furthermore, the operation and maintenance event and the operation and maintenance plan can be encrypted and sent to the operation and maintenance terminal corresponding to the operation and maintenance personnel, improving the operation and maintenance security. Moreover, it is convenient for the operation and maintenance personnel to view the operation and maintenance event and the operation and maintenance plan in a timely manner based on the operation and maintenance terminal, so that the operation and maintenance personnel can perform the operation and maintenance of the operation and maintenance event with reference to the operation and maintenance plan in a timely manner, improving the operation and maintenance efficiency.

[0101] Based on the above embodiment, the personnel determination module 310 is specifically configured to:

[0102] Determine the owner of the faulty device corresponding to the operation and maintenance event; after determining the operation and maintenance personnel under the owner, determine any one of the operation and maintenance personnel under the owner as the operation and maintenance personnel corresponding to the operation and maintenance event.

[0103] Based on the above embodiment, the personnel determination module 310 is specifically configured to:

[0104] Determine the operation and maintenance personnel corresponding to the operation and maintenance event according to the device identifier of the faulty device corresponding to the operation and maintenance event in the correspondence table of device identifiers and personnel identifiers.

[0105] Based on the above embodiment, the personnel determination module 310 is specifically configured to:

[0106] Determine the operation and maintenance personnel corresponding to the area where the faulty device is located according to the area where the faulty device corresponding to the operation and maintenance event is located and the operation and maintenance areas of each operation and maintenance personnel; determine any one of the operation and maintenance personnel corresponding to the area where the faulty device corresponding to the operation and maintenance event is located as the operation and maintenance personnel corresponding to the operation and maintenance event.

[0107] Based on the above embodiment, the plan determination module 320 is specifically configured to:

[0108] Determine a reference event in the historical operation and maintenance records according to the device type and fault type of the faulty device; determine the operation and maintenance plan corresponding to the operation and maintenance event according to the reference operation and maintenance plan of the reference event.

[0109] Based on the above embodiments, the device further includes:

[0110] A correction module, configured to update the operation and maintenance plan to a target plan in response to the correction operation of the operation and maintenance plan by the operation and maintenance personnel based on the operation and maintenance terminal.

[0111] In one implementation, the faulty device is a network device, the device types include servers and switches, and the fault types include hardware faults and software faults.

[0112] The device operation and maintenance device provided by the embodiments of the present invention can execute the device operation and maintenance method provided by any embodiment of the present invention, and has corresponding functional modules and beneficial effects for executing the device operation and maintenance method.

[0113] It should be noted that in the embodiments of the above device operation and maintenance device, the various units and modules included are only divided according to functional logic, but are not limited to the above division, as long as the corresponding functions can be achieved; in addition, the specific names of the functional units are only for the convenience of mutual distinction and do not limit the protection scope of the present invention.

[0114] Figure 4 It is a schematic structural diagram of an electronic device provided by an embodiment of the present invention. Figure 4 The block diagram of an exemplary electronic device 4 suitable for implementing the embodiments of the present invention is shown. Figure 4 The displayed electronic device 4 is only an example and should not bring any limitation to the functions and usage scope of the embodiments of the present invention.

[0115] As Figure 4 shown, the electronic device 4 is presented in the form of a general-purpose computing electronic device. The components of the electronic device 4 may include, but are not limited to: one or more processors or processing units 16, a system memory 28, and a bus 18 connecting different system components (including the system memory 28 and the processing unit 16).

[0116] The bus 18 represents one or more of several types of bus structures, including a memory bus or a memory controller, a peripheral bus, a graphics acceleration port, a processor, or a local bus using any of the multiple bus structures. For example, these architectures include, but are not limited to, Industry Standard Architecture (ISA) bus, Micro Channel Architecture (MAC) bus, Enhanced ISA bus, Video Electronics Standards Association (VESA) local bus, and Peripheral Component Interconnect (PCI) bus.

[0117] The electronic device 4 typically includes a variety of computer system-readable media. These media can be any available media accessible by the electronic device 4, including volatile and non-volatile media, removable and non-removable media.

[0118] System memory 28 may include computer system readable media in the form of volatile memory, such as random access memory (RAM) 30 and / or cache memory 32. The electronic device 4 may further include other removable / non-removable, volatile / non-volatile computer system storage media. By way of example only, storage system 34 can be used for reading and writing on non-removable, non-volatile magnetic media ( Figure 4 not shown, typically referred to as a "hard disk drive"). Although Figure 4 not shown in, a disk drive for reading and writing on removable non-volatile disks (such as a "floppy disk"), and an optical disk drive for reading and writing on removable non-volatile optical disks (such as CD-ROM, DVD-ROM or other optical media) can be provided. In these cases, each drive can be connected to the bus 18 through one or more data media interfaces. System memory 28 may include at least one program product having a set (e.g., at least one) of program modules configured to perform the functions of the embodiments of the present invention.

[0119] A program / utilities 40 having a set (at least one) of program modules 42 can be stored, for example, in system memory 28. Such program modules 42 include, but are not limited to, an operating system, one or more application programs, other program modules, and program data. Each or some combination of these examples may include an implementation of a network environment. Program modules 42 generally perform the functions and / or methods in the embodiments described in the present invention.

[0120] The electronic device 4 can also communicate with one or more external devices 14 (such as a keyboard, a pointing device, a display 24, etc.), and can also communicate with one or more devices that enable a user to interact with the electronic device 4, and / or communicate with any device that enables the electronic device 4 to communicate with one or more other computing devices (such as a network card, a modem, etc.). Such communication can be carried out through an input / output (I / O) interface 22. And, the electronic device 4 can also communicate with one or more networks (such as a local area network (LAN), a wide area network (WAN) and / or a public network, such as the Internet) through a network adapter 20. As Figure 4 shown, the network adapter 20 communicates with other modules of the electronic device 4 through the bus 18. It should be understood that although Figure 4 not shown in, other hardware and / or software modules can be used in combination with the electronic device 4, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, etc.

[0121] The processing unit 16 executes various functional applications and page displays by running the programs stored in the system memory 28, such as implementing the device operation and maintenance method provided by the embodiments of the present invention. The method includes:

[0122] Determine the operation and maintenance personnel corresponding to the operation and maintenance event according to the faulty device corresponding to the operation and maintenance event;

[0123] Determine the operation and maintenance plan corresponding to the operation and maintenance event according to the device type and fault type of the faulty device;

[0124] Encrypt the operation and maintenance event and the operation and maintenance plan and send them to the operation and maintenance terminal corresponding to the operation and maintenance personnel, so that the operation and maintenance personnel can perform fault repair on the faulty device with reference to the operation and maintenance plan.

[0125] Of course, those skilled in the art can understand that the processor can also implement the technical solutions of the device operation and maintenance method provided by any embodiment of the present invention.

[0126] The embodiments of the present invention provide a computer-readable storage medium, on which a computer program is stored. When the program is executed by a processor, it implements, for example, the device operation and maintenance method provided by the embodiments of the present invention. The method includes:

[0127] Determine the operation and maintenance personnel corresponding to the operation and maintenance event according to the faulty device corresponding to the operation and maintenance event;

[0128] Determine the operation and maintenance plan corresponding to the operation and maintenance event according to the device type and fault type of the faulty device;

[0129] Encrypt the operation and maintenance event and the operation and maintenance plan and send them to the operation and maintenance terminal corresponding to the operation and maintenance personnel, so that the operation and maintenance personnel can perform fault repair on the faulty device with reference to the operation and maintenance plan.

[0130] The computer storage medium of the embodiments of the present invention may adopt any combination of one or more computer-readable media. The computer-readable media may be computer-readable signal media or computer-readable storage media. The computer-readable storage media may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the above. More specific examples (a non-exhaustive list) of the computer-readable storage media include: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In this document, the computer-readable storage media may be any tangible medium that contains or stores a program, and the program may be used by or in combination with an instruction execution system, apparatus, or device.

[0131] The computer-readable signal media may include data signals propagated in a baseband or as part of a carrier wave, which carry computer-readable program codes. Such propagated data signals may take various forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the above. The computer-readable signal media may also be any computer-readable media other than the computer-readable storage media, and the computer-readable media may send, propagate, or transmit a program for use by or in combination with an instruction execution system, apparatus, or device.

[0132] The program codes contained on the computer-readable media may be transmitted by any appropriate media, including but not limited to: wireless, wire, optical cable, RF, etc., or any suitable combination of the above.

[0133] The computer program codes for performing the operations of the present invention may be written in one or more programming languages or combinations thereof. The programming languages include object-oriented programming languages such as Java, Smalltalk, C++, and also include conventional procedural programming languages - such as the "C" language or similar programming languages. The program codes may be executed entirely on the user's computer, partially on the user's computer, executed as an independent software package, partially on the user's computer and partially on a remote computer, or entirely on a remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computer (for example, by using an Internet service provider to connect through the Internet).

[0134] Those of ordinary skill in the art should understand that the various modules or steps of the present invention described above can be implemented using a general-purpose computing device. They can be concentrated on a single computing device or distributed over a network composed of multiple computing devices. Optionally, they can be implemented using program code executable by a computer device, so that they can be stored in a storage device and executed by the computing device, or they can be separately fabricated into individual integrated circuit modules, or multiple modules or steps among them can be fabricated into a single integrated circuit module for implementation. Thus, the present invention is not limited to any specific combination of hardware and software.

[0135] In addition, in the technical solution of the present invention, the acquisition, storage, use, processing, etc. of data all comply with the relevant provisions of national laws and regulations.

[0136] Note that the above is only a preferred embodiment of the present invention and the applied technical principle. Those skilled in the art will understand that the present invention is not limited to the specific embodiments here, and various obvious changes, re-adjustments, and substitutions can be made by those skilled in the art without departing from the protection scope of the present invention. Therefore, although the present invention has been described in more detail through the above embodiments, the present invention is not limited to the above embodiments. Without departing from the concept of the present invention, it can also include more other equivalent embodiments, and the scope of the present invention is determined by the scope of the appended claims.

Claims

1. A device operation and maintenance method, characterized in that: include: Determine the operation and maintenance personnel corresponding to the operation and maintenance event according to the faulty equipment corresponding to the operation and maintenance event; Determine an operation and maintenance plan corresponding to the operation and maintenance event according to the device type and fault type of the faulty device; The operation and maintenance event and the operation and maintenance plan are encrypted and sent to the operation and maintenance terminal corresponding to the operation and maintenance personnel, so that the operation and maintenance personnel can perform fault repair on the faulty equipment with reference to the operation and maintenance plan.

2. The equipment operation and maintenance method according to claim 1, characterized in that: Determining the operation and maintenance personnel corresponding to the operation and maintenance event according to the faulty equipment corresponding to the operation and maintenance event includes: Determine the owner of the faulty device corresponding to the operation and maintenance event; After the operation and maintenance personnel under the belonging party are determined, any one of the operation and maintenance personnel under the belonging party is determined as the operation and maintenance personnel corresponding to the operation and maintenance event.

3. The equipment operation and maintenance method according to claim 1, characterized in that: Determining the operation and maintenance personnel corresponding to the operation and maintenance event according to the faulty equipment corresponding to the operation and maintenance event includes: The operation and maintenance personnel corresponding to the operation and maintenance event is determined according to the equipment identification of the faulty equipment corresponding to the operation and maintenance event in the correspondence table between equipment identifications and personnel identifications.

4. The equipment operation and maintenance method according to claim 1, characterized in that: Determining the operation and maintenance personnel corresponding to the operation and maintenance event according to the faulty equipment corresponding to the operation and maintenance event includes: Determine the operation and maintenance personnel corresponding to the area to which the faulty device belongs according to the area to which the faulty device corresponds to the operation and maintenance event and the operation and maintenance areas of each operation and maintenance personnel; Any operation and maintenance personnel corresponding to the area to which the faulty device corresponding to the operation and maintenance event belongs is determined as the operation and maintenance personnel corresponding to the operation and maintenance event.

5. The equipment operation and maintenance method according to claim 1, characterized in that: Determining an operation and maintenance plan corresponding to the operation and maintenance event according to the device type and the fault type of the faulty device includes: Determining a reference event in historical operation and maintenance records according to the device type and the fault type of the faulty device; The operation and maintenance plan corresponding to the operation and maintenance event is determined according to the reference operation and maintenance plan of the reference event.

6. The equipment operation and maintenance method according to claim 1, characterized in that: After encrypting the operation and maintenance event and the operation and maintenance solution and sending them to the operation and maintenance terminal corresponding to the operation and maintenance personnel, the method further includes: In response to the operation and maintenance personnel's modification operation on the operation and maintenance plan based on the operation and maintenance terminal, the operation and maintenance plan is updated to a target plan.

7. The equipment operation and maintenance method according to claim 1, characterized in that: The faulty device is a network device, the device types include servers and switches, and the fault types include hardware faults and software faults.

8. An equipment operation and maintenance device, characterized in that: include: A personnel determination module is used to determine the operation and maintenance personnel corresponding to the operation and maintenance event according to the faulty equipment corresponding to the operation and maintenance event; A solution determination module, used to determine the operation and maintenance solution corresponding to the operation and maintenance event according to the device type and fault type of the faulty device; The operation and maintenance module is used to encrypt the operation and maintenance event and the operation and maintenance plan and send them to the operation and maintenance terminal corresponding to the operation and maintenance personnel, so that the operation and maintenance personnel can perform fault repair on the faulty equipment with reference to the operation and maintenance plan.

9. An electronic device, characterized in that: The electronic device comprises: at least one processor; and a memory communicatively coupled to the at least one processor; The memory stores a computer program that can be executed by the at least one processor, and the computer program is executed by the at least one processor so that the at least one processor can execute the equipment operation and maintenance method as described in any one of claims 1-7.

10. A storage medium containing computer executable instructions, characterized in that: The computer executable instructions, when executed by a computer processor, are used to execute the equipment operation and maintenance method as described in any one of claims 1 to 7.

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