Urban rail transit personnel scheduling management method, system, equipment and medium

Abstract

The invention provides an urban rail transit personnel scheduling management method and system, computer equipment and a storage medium, and belongs to the field of traffic management, and the method comprises the steps: obtaining the position information of business personnel, and image video information in a business execution process; according to the position information, whether the business personnel arrive at the post or adhere to the post is judged, behavior actions of the business personnel are recognized through the image and video information, a recognition result is compared with a business execution standard in a business knowledge base, and whether a previous task of the business personnel is completed or not is judged according to a comparison result; new station business is extracted, and the new station business is pushed to the adaptive business personnel according to the position information of the new station business and the relevant information of the business personnel; and carrying out tracking and error correction on behaviors of business personnel, and recording the whole business execution process. According to the invention, station personnel scheduling can be realized more accurately, station businesses are subjected to refined management, and the order, operation and maintenance quality, safety and the like of the station are improved.

Description

Technical Field

[0001] The present invention belongs to the technical field of traffic management, and in particular relates to a method, system, computer equipment and storage medium for urban rail transit personnel dispatching management. Background Art

[0002] As cities in China launch urban rail transit, they are transitioning from single-line operations to networked operations. This increasingly complex and cumbersome operation presents pressure and challenges for rail transit operations management. As of December 2022, 53 cities in China have launched and operational rail transit. In terms of line numbers, 10 cities have 10 or more lines, and 26 cities have 4 or more lines, indicating the onset of a networked operation phase.

[0003] As the scale of the subway network continues to expand, the complexity of operations is increasing due to factors such as the complexity of the subway system and the multitude of professional fields. In order to solve the current problems of low efficiency in daily business handling and numerous emergency response issues, it is necessary to use information technology to effectively improve the emergency response capabilities of operations and the refined management capabilities of daily operations. After sorting out and deeply analyzing various aspects of the operations, the problems in daily business efficiency and emergency response processes are mainly reflected in:

[0004] 1) Daily business statistics are complicated. In daily operations, information is often collected and counted in various forms. Since information collection requires repetitive work such as data aggregation at all levels, there are problems such as low information collection efficiency, complicated information statistics work, and repeated collection of the same data by various business departments.

[0005] 2) Low efficiency in daily business flow. Currently, most on-site business is tracked offline. Different teams are prone to missing tasks during the tracking process, making it difficult to close the business loop. In addition, there is varying degrees of redundancy in each link of business promotion, wasting a lot of energy in the business tracking process.

[0006] 3) Difficulty in refined business management. During business execution, there is insufficient insight into on-site operations, resulting in extensive management and difficulty in supervising the execution process. It is impossible to compare business details horizontally to improve business performance. Furthermore, personnel and materials cannot be dynamically allocated based on the situation of each station, which easily leads to resource waste and prevents the maximum utilization of various resources.

[0007] 4) Information transmission is prone to errors. After an emergency occurs, on-site information needs to be transmitted in a tedious and repetitive manner in multiple forms. Due to the relatively traditional means of information reporting, the transmission process is prone to attenuation and errors, making it difficult to objectively, accurately, comprehensively and timely grasp the on-site situation. In addition, the same information sometimes needs to be conveyed to multiple parties through multiple channels, making it difficult to effectively achieve information sharing and difficult to manage information synchronization and coverage.

[0008] 5) Irregular on-site operations. Due to the complexity of subway operations, there are currently no effective support methods. Management lacks decision-making tools for on-site emergencies, making it impossible to effectively deploy on-site materials and personnel based on the situation. Real-time monitoring of on-site operations is difficult, and effective guidance for the handling process is impossible.

[0009] 6) Operational data is not fully utilized. Currently, field operations are primarily recorded through ledgers and post-event reviews and summaries. This recording process suffers from significant information gaps, resulting in poor traceability for emergency incidents. Furthermore, operational data is not fully utilized, remaining in paper ledgers or scattered across various systems, lacking data accumulation, statistics, analysis, and application.

[0010] In summary, the networked operation of urban rail transit has become a crucial issue in the development of public transportation in many cities. A thorough analysis of operational operations reveals that, in subway station management, personnel allocation is currently inflexible. Personnel are generally limited to assigned tasks and lack real-time visibility into task completion status. This makes it difficult to flexibly dispatch personnel based on their current performance in emergencies, significantly reducing staff utilization and the real-time nature and quality of incident handling. Personnel are the core driver of operational operations, and personnel costs account for over half of total operating costs. However, to date, there are no mature solutions or products to support these operations. Summary of the Invention

[0011] In order to solve the problem that the existing traffic management system cannot obtain the task completion status in real time and is difficult to flexibly dispatch according to the current execution status of business personnel when an emergency occurs, the present invention provides an urban rail transit personnel dispatching management method, system, computer equipment and storage medium.

[0012] In order to achieve the above object, the present invention provides the following technical solutions:

[0013] A method for managing urban rail transit personnel dispatching comprises the following steps:

[0014] Real-time acquisition of the location information of business personnel during business activities, and continuous collection of image and video information of business personnel during business activities and status information of on-site business objects;

[0015] Determine the completion status of the business personnel's previous task through the business personnel's image and video information;

[0016] Extract new station business, and push it to the appropriate business personnel who are closest to the location of the new business, have no urgent tasks, and meet the business capability requirements based on the location information of the new station business, the location information and business qualifications of the business personnel, and the completion status of the business personnel's previous tasks;

[0017] Based on the location information and image and video information of the business personnel during the business execution process, as well as the status information of the on-site business objects, it is comprehensively judged whether the business personnel are performing the business in accordance with the specifications. When the business execution is not standardized, correction information is sent to the business personnel.

[0018] Preferably, the location information of the business personnel is obtained by building a business perception model, and image and video information of the business personnel in the process of performing business is continuously collected. The business perception model includes:

[0019] A Bluetooth passive positioning system is constructed by building Bluetooth beacon facilities and service terminals inside subway stations and combining them with an indoor communication positioning platform;

[0020] A Bluetooth positioning module communicates with the Bluetooth beacon facility; the Bluetooth positioning module is used to locate the location information of the salesperson and send the location information to the business terminal via the Bluetooth beacon facility in the form of a broadcast signal. The business terminal receives the broadcast signal and sends the broadcast signal to the positioning engine server via a wireless network. The location information of the salesperson can be viewed through a computer platform or mobile phone APP that communicates with the positioning engine server.

[0021] Collect status information of on-site business objects through the Internet of Things collection module;

[0022] The image continuous acquisition module is used to collect image information of business personnel in the process of performing business and identify process information of business personnel in performing business.

[0023] Preferably, the completion status of the business personnel's previous task is judged by the business personnel's image and video information, specifically: whether the business personnel are on duty and stick to their posts based on the location information, the business personnel's behavior and actions are identified through the business personnel's image and video information, the identification results are compared with the business execution standards in the business knowledge base, and whether the business personnel's previous task is completed is judged based on the comparison results.

[0024] Preferably, after pushing the new station business to the business personnel with the best conditions, it also includes pushing reminder information, relevant precautions and relevant knowledge points to the business personnel during the business execution process.

[0025] Preferably, it also includes automatically and dynamically generating a business execution plan based on daily operating rules and regulations and business regulations; based on the business execution plan, planning the path for executing the business according to the location of the new station business and the location information of the business personnel; generating a record of the business execution process based on the image information recognition results during the business execution process, the location trajectory of the business personnel's business handling, the status information of the on-site business objects, the correction information sent and the corrected execution results.

[0026] Preferably, it also includes:

[0027] Enter the description information when on-site personnel or passengers find that the station service signs are damaged or missing;

[0028] Check whether the description information is complete. If it is incomplete, enter the description information supplemented by the on-site business personnel and generate standardized tasks that meet the operational requirements based on the supplemented description information. If it is complete, directly generate standardized tasks that meet the operational requirements based on the description information.

[0029] Confirm whether the generated standardized tasks are correct. If not, manually confirm and modify them, and push the modified tasks to the terminals and platforms of the business personnel in charge of the corresponding services. If correct, push the generated standardized tasks to the terminals and platforms of the business personnel in charge of the corresponding services.

[0030] Preferably, before pushing the modified task or standardized task to the corresponding business personnel terminal and platform in charge of the service, it also includes generating a service identification list statistics table, and classifying and storing the tasks according to the service identification list statistics table. After the task push is completed, the push results are recorded and stored.

[0031] The present invention also provides an urban rail transit personnel dispatching and management system, comprising:

[0032] The information acquisition module is used to obtain the location information of business personnel in the process of performing business activities in real time, and continuously collect image and video information of business personnel in the process of performing business activities and the status information of on-site business objects;

[0033] The behavior judgment module is used to judge the completion status of the business personnel's previous task through the image and video information of the business personnel;

[0034] The task allocation module is used to extract new station business and push the new station business to the appropriate business personnel who are closest to the location of the new business, have no urgent tasks at present, and meet the business capability requirements based on the location information of the new station business, the location information and business qualifications of the business personnel, and the completion status of the business personnel's previous tasks;

[0035] The execution tracking module is used to comprehensively judge whether the business personnel are performing business in accordance with the specifications based on the location information and image and video information of the business personnel during the business execution process, as well as the status information of the on-site business objects. When the business execution is not in accordance with the specifications, correction information is sent to the business personnel.

[0036] The present invention also provides a computer device, comprising a memory, a processor, and a computer program stored in the memory, wherein the processor executes the computer program to implement any one of the steps in the urban rail transit personnel dispatching management method.

[0037] The present invention also provides a computer-readable storage medium, on which a computer program is stored, characterized in that when the computer program is loaded by a processor, it can execute any one of the steps in the urban rail transit personnel dispatching management method.

[0038] The urban rail transit personnel dispatching management method provided by the present invention has the following beneficial effects:

[0039] The present invention can track the location, status information and business processing completion status of business personnel in real time by obtaining the location information of business personnel in the process of performing business activities in real time, collecting image and video information of business personnel in the process of performing business activities, and status information of on-site business objects, thereby realizing timely tracking of the real-time status of business personnel and the status of business objects.

[0040] When a business object requires processing or a new station business requires handling, tracking results can be used to accurately allocate tasks, improve staff utilization, and ensure stable station operations. Furthermore, timely error corrections can be made based on the execution of business personnel, improving the efficiency and quality of business processing. Ultimately, a record of the business execution process is generated by combining image recognition results, the location trajectory of business personnel handling tasks, the status of on-site business objects, the correction information sent, and the execution results after correction, providing a basis for subsequent management and rectification strategies. BRIEF DESCRIPTION OF THE DRAWINGS

[0041] To more clearly illustrate the embodiments of the present invention and its design, the following briefly introduces the drawings required for this embodiment. The drawings described below are only some embodiments of the present invention. For those skilled in the art, other drawings can be derived from these drawings without inventive effort.

[0042] Figure 1 This is a flow chart of the urban rail transit personnel dispatching management method according to Example 1 of the present invention;

[0043] Figure 2This is a block diagram of the urban rail transit personnel dispatching and management system according to Example 1 of the present invention.

[0044] To more clearly illustrate the embodiments of the present invention and its design, the following briefly introduces the drawings required for this embodiment. The drawings described below are only some embodiments of the present invention. For those skilled in the art, other drawings can be derived from these drawings without inventive effort. DETAILED DESCRIPTION

[0045] In order to enable those skilled in the art to better understand the technical solution of the present invention and to be able to implement it, the present invention is described in detail below with reference to the accompanying drawings and specific embodiments. The following embodiments are only used to more clearly illustrate the technical solution of the present invention and are not intended to limit the scope of protection of the present invention.

[0046] Example 1

[0047] Specific incidents within urban rail transit stations require a quick response. The internal environment of the station is relatively complex, especially central stations, transfer stations, and stations with integrated properties. When emergencies such as passenger injuries occur, or when special groups of passengers need help, business personnel need to respond promptly.

[0048] The present invention utilizes indoor and outdoor integrated positioning and mobile intelligent means, image intelligence technology to realize the business needs of on-site business personnel for monitoring, transmission, management and assistance. And combined with large model technology and cognitive intelligence technology, it realizes the business perception, assistance and cognitive capabilities of the entire subway network, thereby serving the goal of refined management. Based on this, the present invention provides a method for dispatching and managing urban rail transit personnel, specifically a method for refined management of urban rail transit based on artificial intelligence, such as Figure 1 As shown, the method steps are as follows:

[0049] S1. Real-time acquisition of location information of business personnel during the execution of business activities, continuous collection of image and video information of business personnel during the execution of business activities, and utilization of status information of on-site business objects (mainly equipment and facilities) of IoT devices.

[0050] S2. Determine whether the business personnel are on duty and stick to their posts based on the location information, identify the business personnel's behavior and actions through the image and video information of the business personnel, compare the identification results with the business execution standards in the business knowledge base, and determine whether the business personnel's previous task is completed based on the comparison results. This embodiment uses a deep network model to identify the behavior and actions of business personnel. Before identification, it is first necessary to train the network model through the business personnel's historical behavior data and the business execution standard data in the business knowledge base, and convert the model to an edge device (such as a camera). Then, use the trained deep network model to identify and judge the input image and video information of the business personnel whose actions are to be classified, and obtain the identified behavior characteristics.

[0051] S3. Extract new station business and push it to the appropriate business personnel who are closest to the location of the new business, have no urgent tasks at the moment, and meet the business capability requirements based on the location information of the new station business, the location information and business qualifications of the business personnel, and the judgment result of the business personnel's previous task.

[0052] S5. Based on the personnel's location information, video and image data, and the status of on-site business objects during the execution of the business, the system comprehensively determines whether the personnel are performing their duties in accordance with regulations. If the execution is not in accordance with regulations, a correction message is sent to the personnel. Furthermore, the execution path can be planned based on the location of the new station business and the personnel's location information. Customized IoT devices are implemented at designated on-site business points, including fire hydrant door magnetic sensors, equipment room temperature and humidity, etc., to monitor the on-site environment and identify personnel's behavior during business execution, such as whether the distribution box is opened for inspection during power inspections or whether the fire hydrant door is opened for quantity verification during fire inspections.

[0053] S5. Generate a record of the business execution process based on the image information recognition results, the location trajectory of the business personnel's business handling, the status information of the on-site business objects, the sent correction information and the corrected execution results during the business execution process.

[0054] By building a business perception model to obtain the location information of business personnel and continuously collect image and video information of business personnel performing business tasks, the business perception model includes:

[0055] The Bluetooth passive positioning system is composed of Bluetooth beacon facilities and service terminals built inside subway stations and combined with an indoor communication positioning platform.

[0056] A Bluetooth positioning module communicates with the Bluetooth beacon facility; the Bluetooth positioning module is used to locate the location information of the salesperson, and send the location information to the business terminal via the Bluetooth beacon facility in the form of a broadcast signal. The business terminal receives the broadcast signal and sends the broadcast signal to the positioning engine server via a wireless network, and the location information of the business personnel is viewed through a computer platform or mobile phone APP that communicates with the positioning engine server.

[0057] Multiple image acquisition modules are used to collect image information of business personnel in the process of performing business operations and identify process information of business personnel in performing business operations.

[0058] Specifically, this embodiment also includes automatically and dynamically generating a business execution plan based on daily operating rules and regulations and business regulations.

[0059] This embodiment also pushes new station tasks to the closest operator to the new task location and who has already completed the previous task. It also pushes reminders, relevant precautions, and relevant knowledge points to operators during the task execution process. This serves on-site task execution by providing reminders and intelligently pushing relevant precautions and knowledge points. Upon completion of the task, corresponding records are automatically generated, eliminating the need for operators to manually provide feedback or fill in the corresponding ledger. Operators can then assess whether the task execution is standardized and make timely corrections.

[0060] Furthermore, this embodiment also includes creating tasks based on reports of missing or damaged station signs, etc., specifically including:

[0061] Enter the descriptive information when on-site personnel or passengers find that the station service signs are damaged or missing.

[0062] Check whether the description information is complete. If it is incomplete, enter the description information supplemented by the on-site business personnel and generate standardized tasks that meet the operational requirements based on the supplemented description information. If it is complete, directly generate standardized tasks that meet the operational requirements based on the description information.

[0063] Confirm whether the generated standardized tasks are correct. If not, manually confirm and modify them, and push the modified tasks to the terminals and platforms of the business personnel in charge of the corresponding services. If correct, push the generated standardized tasks to the terminals and platforms of the business personnel in charge of the corresponding services.

[0064] Before pushing the modified task or standardized task to the terminal and platform of the business personnel in charge of the corresponding service, it also includes generating a service identification list statistics table, and classifying and storing the tasks according to the service identification list statistics table. After the task push is completed, the push results are recorded and stored.

[0065] Specifically, when the present invention needs to uniformly rectify the equipment and facilities corresponding to the service identification, the business personnel in charge of the service will automatically generate a list of service identifications that need to be modified with one click, and classify and analyze them, such as errors in entrance and exit landmark signs; after the rectification is completed, the information will be closed, and a record will be generated and stored.

[0066] Example 2

[0067] The following further introduces the application of this method, which is a method for urban rail transit personnel dispatching management, and specifically includes the following steps:

[0068] Step 1: Build a business perception model

[0069] Step 101: Build a complete station indoor positioning infrastructure: Establish a Bluetooth beacon infrastructure within subway stations based on business needs. Low-power Bluetooth positioning beacons, specifically designed for positioning, are used indoors in subway stations and fixed to the roof of the station building with strong glue, according to business positioning requirements. A Bluetooth passive positioning system is constructed by combining Bluetooth beacons, customized business terminals, and an indoor positioning platform. The Bluetooth beacon transmits a broadcast signal, which the customized business terminal receives and transmits to the positioning engine server via WiFi / 4G / 5G networks. The calculated location can then be viewed via a computer platform or mobile app, enabling passive personnel positioning.

[0070] Step 102: Build business insights and support facilities based on image intelligence: Based on image intelligence technology, existing camera resources will be utilized to build business intelligence insight and recognition capabilities. This will enable intelligent video recognition based on business processing characteristics for tasks such as station inspections, equipment inspections, passenger service, operations management, and emergency response, and analyze and track business execution. Furthermore, business support tools based on image intelligence will be developed, such as inspection robots and body cameras, to intelligently identify abnormal situations.

[0071] Step 103: Construct an auxiliary decision-making system based on the cognitive intelligence "big model": Utilize the big model and cognitive intelligence technology to build a cognitive intelligence system for refined subway management. By integrating subway operation data, including station details, training data, material data, equipment and facilities, personnel management data, emergency plans, rules and regulations, operating instructions and other types of data, in addition to focusing on the accumulation of other incremental business data, including business data in the form of graphics, text, audio and video of business personnel, the closed loop of forming information from data, forming understanding from information, and understanding serving the business is enhanced, realizing business perception, assistance and cognition at the level of the entire subway line network, and serving the refined management goals.

[0072] Step 2: Refined management based on the service-aware model

[0073] Step 201: Business feature extraction: For key operational businesses, including equipment inspections, personnel attendance, station inspections, passenger services, switch stations, emergency drills, and emergency response, the system utilizes business personnel positioning, image intelligence, and IoT technologies, along with individual equipment such as law enforcement recorders, handheld radios, and handheld terminals, to detect and identify the actions and effects of business execution, achieving full-process awareness of key businesses.

[0074] Step 202: Business process establishment: Conduct full-process design for the key businesses mentioned in Step 201, combine it with actual business requirements, implement business task planning, support the business execution process, and record and provide feedback after the business execution is completed.

[0075] Step 203: Business process description: For each link in the business process, use the business process features extracted in Step 201 to combine them and cooperate with the business system to carry out the entire business execution process. If statistical information is needed, the statistical process:

[0076] 1) When station staff or passengers find that the station service signs are damaged or missing, they should describe this information and enter it into the system;

[0077] 2) The system automatically checks the integrity of the information. If it is incomplete, on-site business personnel are required to complete it. If it is complete, it automatically generates standardized tasks required by operations to allow business personnel to confirm whether the content generated by the system is correct.

[0078] 3) If it is incorrect, manually confirm and modify it. If it is correct, generate the information and push it to the terminal and platform of the business personnel in charge of the corresponding service.

[0079] 4) When it is necessary to uniformly rectify the equipment and facilities corresponding to the service signs, the business personnel in charge of the service can automatically generate a list of service signs that need to be modified with one click, and classify and analyze them, such as errors in entrance and exit landmark signs.

[0080] 5) After the rectification is completed, the information will be closed and a record will be generated and stored in the system.

[0081] The above process reduces the burden of erroneous information on the on-site maintenance service signs of station business personnel. They only need to truthfully report on-site problems and no longer need to repeatedly report to higher-level departments and fill out various statistical forms, which are prone to omissions. It also makes it easier for the responsible business departments to understand the on-site situation in a timely manner, rather than using a scheduled statistical method, which has low statistical collection efficiency and also brings end-to-end workload pressure to lower-level departments.

[0082] Step 3: Accurate business portrait

[0083] Step 301: Intelligent and autonomous planning of business tasks: Based on daily operating rules and regulations and business regulations, the business execution plan is automatically and dynamically generated, and based on comprehensive judgment of business and personnel conditions, the business is assigned to the corresponding business personnel to maximize the efficiency of human and material resource utilization.

[0084] Step 302: Assistance, recording, and judgment of the business execution process: Serving on-site business execution, providing reminders for on-site business execution, and intelligently pushing relevant precautions and knowledge points. After the business execution is completed, the corresponding records are automatically generated. Business personnel do not need to manually provide feedback and fill in the corresponding ledgers, and can judge and promptly correct whether the business execution is standardized. In addition, with the help of image intelligence, equipment inspection and equipment patrol replace manual patrols.

[0085] Step 303: Auxiliary decision support based on business portraits: By accumulating data from daily business operations, a business data model is formed to provide detailed data and solution assistance in scenarios such as emergency and operations management.

[0086] The urban rail transit personnel dispatching management method provided by the present invention has the following advantages:

[0087] (1) Utilize customized systems, terminals, and intelligent image devices, combined with the specific circumstances of subway operations, to establish real-time insights into the overall business situation in normal and emergency situations. By establishing on-site business perception methods, accurate portraits of on-site business operations, scientifically record business behaviors, and provide operational assistance, personnel management performance is improved. At the same time, technical support is provided for work such as shift adjustments and staffing reduction, promoting cost reduction and efficiency improvement for the enterprise.

[0088] (2) Establish an integrated indoor and outdoor personnel positioning infrastructure in urban rail transit stations, etc., to meet the positioning function requirements of business personnel and realize the display of urban rail transit equipment, facilities, materials, personnel, etc. on the geographic information platform.

[0089] (3) Build an urban rail transit business perception model based on the characteristics of rail transit graphics, text, audio, and video, and strengthen business supervision and assistance for business execution personnel at all levels to avoid inadequate handling. Based on the data assets accumulated from the underlying data of "human behavior", use artificial intelligence to build a business cognition model to improve the ability to assist decision-making for future business, thereby comprehensively improving the operational scheduling, risk control, and emergency management capabilities of the entire line network.

[0090] (4) Form a business profile of the urban rail transit network based on the business model to achieve refined management.

[0091] The present invention can quickly respond to specific events within the station. The internal environment of the station is relatively complex, especially in central stations, transfer stations, and property-integrated stations. When emergencies such as passenger injuries occur, or when special groups of passengers need help, the system automatically pushes the on-site situation to the nearest business personnel based on the station location model for on-site disposal, thereby improving disposal efficiency.

[0092] (5) The present invention focuses on the refined management of the subway operation field, with the main goal of helping rail transit operations reduce costs, increase efficiency and improve safety services. Taking business personnel and the business itself as the entry point, and building a "monitoring, transmission, management and assistance" digital base based on on-site business, using indoor and outdoor integrated positioning technology, image intelligence technology, vertical field large model technology and mobile intelligent means to achieve the business needs of on-site business personnel for monitoring, transmission, management and assistance. In addition, combining the technology of large models and cognitive intelligence technology, a business system specifically adapted to the refined management goals is built on the digital base to achieve business perception, assistance and cognition at the level of the entire subway network, thereby serving the refined management goals.

[0093] Example 3

[0094] Based on the same inventive concept, this embodiment provides an urban rail transit personnel dispatching and management system, such as Figure 2 As shown, the system includes:

[0095] The information acquisition module is used to obtain real-time location information of business personnel as they perform business activities, and continuously collects images and video of the business personnel performing business activities, as well as information on the status of on-site business objects. The behavior judgment module determines whether business personnel are present and on-site based on location information. It identifies the business personnel's actions using their images and video, compares the identification results with the business execution standards in the business knowledge base, and uses this comparison to determine whether the business personnel's previous task has been completed. The task assignment module extracts new station tasks and, based on the location information of the new station task, the location and qualifications of the business personnel, and the judgment results of the business personnel's previous task, routes the new station task to the appropriate business personnel who are closest to the new task location, have no current urgent tasks, and meet the required business capabilities. The execution tracking module uses the business personnel's location information, images and video, and the status of on-site business objects to comprehensively determine whether the business personnel are performing business activities in accordance with standards. If the business personnel perform non-standard tasks, corrective information is sent to the business personnel. The recording module generates records of the business execution process based on image recognition results, the location of business personnel during business operations, the status of on-site business objects, sent correction information, and the results of the corrections. The IoT acquisition module implements customized IoT devices at designated on-site business points, including fire hydrant door magnetic sensors and equipment room temperature and humidity sensors, to monitor the on-site environment and identify the business personnel's execution process. The business feedback module provides feedback on issues encountered during business execution and performs intelligent analysis based on the details of the business execution process, such as business path planning.

[0096] Each module in the urban rail transit personnel dispatch and management system described above can be implemented in whole or in part through software, hardware, or a combination thereof. Each module can be embedded in or independent of a processor in a computer device in hardware form, or can be stored in a computer device's memory in software form, so that the processor can call and execute the corresponding operations of each module.

[0097] The present invention also provides a computer device comprising a memory, a processor, and a computer program stored in the memory, wherein the processor executes the computer program to implement the steps of the embodiment of the urban rail transit personnel dispatch management method. The specific implementation method can be found in the method embodiment and will not be repeated here.

[0098] Furthermore, the present invention also provides a non-temporary computer-readable storage medium containing instructions, on which a computer program is stored. For example, a memory containing instructions, the instructions can be executed by a processor of a computer device to complete the above method. For example, the non-temporary computer-readable storage medium may be a ROM, a random access memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, and an optical data storage device. When the computer program is executed by the processor, the steps in the embodiment of the urban rail transit personnel dispatching management method can be implemented. The specific implementation method can be found in the method embodiment, which will not be repeated here.

[0099] It will be understood by those skilled in the art that embodiments of the present invention may be provided as methods, systems, or computer program products. Thus, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment, or an embodiment combining software and hardware. Furthermore, the present invention may take the form of a computer program product implemented on one or more computer-usable storage media (including but not limited to magnetic disk storage, CD-ROM, optical storage, etc.) containing computer-usable program code.

[0100] The present invention is described with reference to flowcharts and / or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the present invention. It should be understood that each process and / or block in the flowcharts and / or block diagrams, as well as combinations of processes and / or blocks in the flowcharts and / or block diagrams, can be implemented by computer program instructions. These computer program instructions can be provided to a processor of a general-purpose computer, a special-purpose computer, an embedded processor or other programmable data processing device to produce a machine, so that the instructions executed by the processor of the computer or other programmable data processing device generate instructions for implementing the processes in the flowcharts and / or block diagrams. Figure 1 a process or multiple processes and / or boxes Figure 1 A device that provides the functions specified in a block or multiple blocks.

[0101] These computer program instructions may also be stored in a computer readable memory that can direct a computer or other programmable data processing device to work in a specific manner, so that the instructions stored in the computer readable memory produce an article of manufacture comprising an instruction device, which implements the process Figure 1 a process or multiple processes and / or boxes Figure 1 The function specified in one or more boxes.

[0102] These computer program instructions can also be loaded onto a computer or other programmable data processing device so that a series of operational steps are executed on the computer or other programmable device to produce a computer-implemented process, thereby providing the instructions executed on the computer or other programmable device for implementing the process. Figure 1 a process or multiple processes and / or boxes Figure 1 A step that specifies a function in one or more boxes.

[0103] It should be noted that the specific embodiments described above can enable those skilled in the art to more fully understand the present invention, but do not limit the present invention in any way. Therefore, although this specification and examples have described the present invention in detail, those skilled in the art should understand that the present invention can still be modified or replaced with equivalents; and all technical solutions and improvements that do not depart from the spirit and scope of the present invention are included in the scope of protection of the patent for the present invention. Any reference signs in the claims should not be construed as limiting the claims involved.

Claims

1. A method for urban rail transit personnel dispatching management, characterized in that: The following steps are involved: Real-time acquisition of the location information of business personnel during business activities, and continuous collection of image and video information of business personnel during business activities and status information of on-site business objects; Determine the completion status of the business personnel's previous task through the business personnel's image and video information; Extract new station business, and push it to the appropriate business personnel who are closest to the location of the new business, have no urgent tasks, and meet the business capability requirements based on the location information of the new station business, the location information and business qualifications of the business personnel, and the completion status of the business personnel's previous tasks; Based on the location information and image and video information of the business personnel during the business execution process, as well as the status information of the on-site business objects, it is comprehensively judged whether the business personnel are performing the business in accordance with the specifications. When the business execution is not standardized, correction information is sent to the business personnel.

2. The urban rail transit personnel dispatching management method according to claim 1, characterized in that: The location information of business personnel is obtained by building a business perception model, and image and video information of business personnel performing business tasks is continuously collected. The business perception model includes: A Bluetooth passive positioning system is constructed by building Bluetooth beacon facilities and service terminals inside subway stations and combining them with an indoor communication positioning platform; A Bluetooth positioning module communicates with the Bluetooth beacon facility; the Bluetooth positioning module is used to locate the location information of the salesperson and send the location information to the business terminal via the Bluetooth beacon facility in the form of a broadcast signal. The business terminal receives the broadcast signal and sends the broadcast signal to the positioning engine server via a wireless network. The location information of the salesperson can be viewed through a computer platform or mobile phone APP that communicates with the positioning engine server. Collect status information of on-site business objects through the Internet of Things collection module; The image continuous acquisition module is used to collect image information of business personnel in the process of performing business and identify process information of business personnel in performing business.

3. The urban rail transit personnel dispatching management method according to claim 1, characterized in that: The method of judging the completion status of the business personnel's previous task through the business personnel's image and video information is specifically as follows: judging whether the business personnel are on duty and staying at their posts based on the location information, identifying the business personnel's behavior and actions through the business personnel's image and video information, comparing the identification results with the business execution standards in the business knowledge base, and judging whether the business personnel's previous task is completed based on the comparison results.

4. The urban rail transit personnel dispatching management method according to claim 1, characterized in that: After pushing the new station business to the business personnel with the best conditions, it also includes pushing reminder information, relevant precautions and related knowledge points to the business personnel during the business execution process.

5. The urban rail transit personnel dispatching management method according to claim 4, characterized in that: It also includes automatically and dynamically generating business execution plans based on daily operating rules and regulations and business regulations; based on the business execution plan, planning the execution path of the business according to the location of the new station business and the location information of the business personnel; A record of the business execution process is generated based on the image information recognition results, the location trajectory of the business personnel's business handling, the status information of the on-site business objects, the correction information sent and the execution results after correction.

6. The urban rail transit personnel dispatching management method according to claim 1, characterized in that: Also includes: Enter the description information when on-site personnel or passengers find that the station service signs are damaged or missing; Check whether the description information is complete. If it is incomplete, enter the description information supplemented by the on-site business personnel. Generate standardized tasks that meet operational requirements based on the supplemented description information. If it is complete, a standardized task that meets the operational requirements is directly generated based on the description information; Confirm whether the generated standardized tasks are correct. If not, manually confirm and modify them, and push the modified tasks to the terminals and platforms of the business personnel in charge of the corresponding services; If correct, the generated standardized task will be pushed to the terminal and platform of the business personnel in charge of the corresponding service.

7. The urban rail transit personnel dispatching management method according to claim 6, characterized in that: Before pushing the modified task or standardized task to the terminal and platform of the business personnel in charge of the corresponding service, it also includes generating a service identification list statistics table, and classifying and storing the tasks according to the service identification list statistics table. After the task push is completed, the push results are recorded and stored.

8. An urban rail transit personnel dispatching and management system, characterized in that: include: The information acquisition module is used to obtain the location information of business personnel in the process of performing business activities in real time, and continuously collect image and video information of business personnel in the process of performing business activities and the status information of on-site business objects; The behavior judgment module is used to judge the completion status of the business personnel's previous task through the image and video information of the business personnel; The task allocation module is used to extract new station business and push the new station business to the appropriate business personnel who are closest to the location of the new business, have no urgent tasks at present, and meet the business capability requirements based on the location information of the new station business, the location information and business qualifications of the business personnel, and the completion status of the business personnel's previous tasks; The execution tracking module is used to comprehensively judge whether the business personnel are performing business in accordance with the specifications based on the location information and image and video information of the business personnel during the business execution process, as well as the status information of the on-site business objects. When the business execution is not in accordance with the specifications, correction information is sent to the business personnel.

9. A computer device comprising a memory, a processor, and a computer program stored in the memory, wherein: The processor executes the computer program to implement the steps of the method according to claims 1 to 7.

10. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is loaded into a processor, it is capable of executing the steps of the method according to any one of claims 1 to 7.

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