Vehicle service method and system, vehicle, device, equipment, medium and product

Abstract

The invention discloses a vehicle service method and system, a vehicle, a device, equipment, a medium and a product, relates to the technical field of vehicle services, and aims to solve the problem of how to accurately and efficiently provide services for the vehicle. The vehicle service method comprises the steps of obtaining service information of a to-be-served vehicle and station information of a service station; idle stations are determined from the service stations according to the station information, and a target station is determined from the idle stations based on a preset order receiving rule; and sending the service information of the to-be-served vehicle to an order receiver corresponding to the target station so as to indicate that the to-be-served vehicle is served through the target station. According to the invention, services can be accurately and efficiently provided for vehicles.

Description

Technical Field

[0001] The present application relates to the field of vehicle service technology, and specifically to a vehicle service method, system, vehicle, device, equipment, medium and product. Background Art

[0002] Cars require regular maintenance during use, and repairs are also required if a vehicle breaks down or is damaged in an accident. Each car brand has its own or authorized after-sales service center to handle these maintenance, as well as repairs for broken or damaged vehicles.

[0003] However, with hundreds of millions of vehicles on the road in China, a significant number of vehicles enter after-sales service centers daily, leading to long queues, especially on weekends and holidays. Typically, service consultants issue work orders for vehicles requiring maintenance and repairs and contact the repair shop. This can lead to unclear handovers between service consultants and slow efficiency. Summary of the Invention

[0004] The purpose of this application is to provide a vehicle service method, system, vehicle, device, equipment, medium and product, aiming to provide services to vehicles accurately and efficiently.

[0005] To achieve the above objectives, this application adopts the following technical solutions:

[0006] In a first aspect, a vehicle service method is provided, comprising: obtaining service information of a vehicle to be serviced and station information of a service station; determining an idle station from the service stations according to the station information, and determining a target station from the idle stations based on preset order acceptance rules; and sending the service information of the vehicle to be serviced to an order acceptor corresponding to the target station to instruct the vehicle to be serviced to be served through the target station.

[0007] Based on the above technical means, this application can accurately and efficiently determine the target workstation for serving the vehicle to be served based on the workstation information and preset order acceptance rules of the service workstation, and notify the target workstation through the order acceptor corresponding to the target workstation to provide services to the vehicle to be served accurately.

[0008] In some embodiments, an idle workstation is determined from a service workstation based on the workstation information, including: when the workstation information includes the order acceptance status of the service workstation and the workstation image of the service workstation, the order acceptance status of the service workstation is a preset status, and the workstation image of the service workstation does not include a service vehicle, the service workstation is determined to be an idle workstation; the preset status includes: an initial status or a status where the order acceptance time is greater than a preset time; when the workstation information includes the order acceptance status of the service workstation, and the order acceptance status of the service workstation is a completed status, the service workstation is determined to be an idle workstation.

[0009] According to the above technical means, the present application can quickly and accurately determine the available workstations based on the order acceptance status of the workstation and the workstation image, or only through the order acceptance status, so as to provide accurate information for subsequent services.

[0010] In some embodiments, the order-taking rules are preset, including: order rotation rules or order grabbing rules; the order rotation rules are used to determine the target workstation according to the preset order of the idle workstations; the preset order is determined based on the number of orders received by the idle workstation in a historical time period; the order grabbing rules are used to determine the target workstation according to the order grabbing time sent by the idle workstation.

[0011] Based on the above technical means, this application can flexibly respond to various service situations by setting order acceptance rules. Secondly, the order acceptance order can be flexibly adjusted based on the order volume in the historical time period to better allocate service work orders.

[0012] In some embodiments, after determining the target workstation from the idle workstations based on preset order acceptance rules, it also includes: receiving an order transfer request sent by the order acceptor corresponding to the target workstation; when the idle workstations include other idle workstations except the target workstation, determining a new service workstation from the other idle workstations based on the preset order acceptance rules, and sending service information of the vehicle to be served to the order acceptor corresponding to the new service workstation to indicate that the vehicle to be served shall be served through the new service workstation.

[0013] According to the above technical means, this application can perform order transfer operations when the target workstation is unable to continue to provide services, so that the service station can be adjusted more flexibly and more accurate and efficient services can be provided.

[0014] In some embodiments, the vehicle service method further includes: acquiring and displaying a service image of the service station where the vehicle to be serviced is located.

[0015] Based on the above technical means, the present application can also provide real-time service images of vehicles in service, making the service more transparent and better able to provide services to vehicles waiting for service.

[0016] In some embodiments, the service information includes a service work order for the vehicle to be serviced; obtaining the service information of the vehicle to be serviced includes: obtaining vehicle information and vehicle condition information of the vehicle to be serviced; and generating a service work order based on the vehicle information and vehicle condition information.

[0017] According to the above technical means, the present application can obtain the service information of the vehicle to be serviced and generate a service work order corresponding to the vehicle to be serviced, so as to provide services to the vehicle to be serviced more accurately.

[0018] In some embodiments, after obtaining the vehicle information of the vehicle to be serviced, it also includes: obtaining the vehicle information of the current service vehicle; determining and displaying the service serial number of the vehicle to be serviced based on the vehicle information of the current service vehicle and the vehicle information of the vehicle to be serviced.

[0019] According to the above technical means, the present application can obtain the vehicle information of the current service vehicle and the vehicle information of the vehicle to be serviced, thereby obtaining the service serial number of the vehicle to be serviced, so as to provide services to the vehicle to be serviced more accurately.

[0020] In some embodiments, the service information includes the service type of the vehicle to be serviced; the method further includes: determining a service station according to the service type; the service station is used to perform the service of the service type.

[0021] According to the above technical means, the present application can allocate corresponding service stations according to the service type of the vehicle to be serviced, and can provide services to the vehicle to be serviced more accurately, efficiently and professionally.

[0022] In a second aspect, a vehicle service system is provided, which is applied to a vehicle and includes: vehicle service equipment, a service terminal, a station image acquisition device, and an order acceptor corresponding to the station;

[0023] A service terminal is used to obtain service information of the vehicle to be serviced;

[0024] Workstation image acquisition equipment, used to acquire images of service stations;

[0025] The order acceptor corresponding to the service station is used to obtain the order acceptance status of the service station;

[0026] The vehicle service device is used to determine an idle workstation from the service workstations based on the workstation information of the service workstations, and determine a target workstation from the idle workstations based on a preset order acceptance rule; the workstation information includes a workstation image and an order acceptance status;

[0027] The vehicle service equipment is also used to send service information of the vehicle to be serviced to the order acceptor corresponding to the target workstation to instruct the vehicle to be serviced to be serviced through the target workstation.

[0028] In a third aspect, a vehicle is provided, which is used to execute the vehicle service method provided in any one of the first aspects above.

[0029] In a fourth aspect, a vehicle service device is provided, comprising: a communication unit and a processing unit;

[0030] A communication unit, used to obtain service information of the vehicle to be serviced and station information of the service station;

[0031] a processing unit, configured to determine an idle workstation from the service workstations according to the workstation information, and determine a target workstation from the idle workstations based on a preset order acceptance rule;

[0032] The processing unit is further used to send service information of the vehicle to be served to the order acceptor corresponding to the target workstation to instruct the vehicle to be served to be served through the target workstation.

[0033] In a fifth aspect, an electronic device is provided, comprising a memory and a processor; the memory is used to store computer-executable instructions, and the processor is connected to the memory via a bus; when the electronic device is running, the processor executes the computer-executable instructions stored in the memory, so that the electronic device executes the vehicle service method provided in any one of the first aspects.

[0034] The electronic device may also be a portion of an electronic device, such as a chip system within the electronic device. The chip system is configured to support the electronic device in implementing the functions described in the first aspect and any possible implementation thereof, such as acquiring and determining data and / or information involved in the aforementioned vehicle service method. The chip system includes a chip and may also include other discrete devices or circuit structures.

[0035] In a sixth aspect, a computer-readable storage medium is provided, the computer-readable storage medium including computer execution instructions, which, when executed on a computer, enable the computer to execute the vehicle service method provided in any one of the first aspects.

[0036] In a seventh aspect, a computer program product is also provided, which includes a computer program or instructions. When the computer instructions are run on a vehicle service device, the vehicle service device executes the vehicle service method provided in any one of the first aspects above.

[0037] It should be noted that the above-mentioned computer instructions may be stored in whole or in part on a computer-readable storage medium. The computer-readable storage medium may be packaged together with the processor of the vehicle service device or separately from the processor of the vehicle service device, and this embodiment of the application is not limited thereto.

[0038] The descriptions of the second, third, fourth, fifth, sixth and seventh aspects of this application can refer to the detailed description of the first aspect.

[0039] In the embodiments of this application, the names of the aforementioned vehicle service devices do not limit the devices or functional modules themselves. In actual implementation, these devices or functional modules may appear with other names. For example, the receiving unit may also be called a receiving module, a receiver, etc. As long as the functions of each device or functional module are similar to those of this application, they are within the scope of the claims of this application and their equivalents. BRIEF DESCRIPTION OF THE DRAWINGS

[0040] In order to more clearly illustrate the technical solutions of the embodiments of the present application, the following briefly introduces the drawings required for use in the description of the embodiments. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without any creative work.

[0041] Figure 1 A schematic diagram of the structure of a vehicle service system provided in an embodiment of the present application;

[0042] Figure 2 A schematic diagram of the structure of another vehicle service system provided in an embodiment of the present application;

[0043] Figure 3 A flowchart of a vehicle service method provided in an embodiment of the present application;

[0044] Figure 4 A schematic diagram of a process for determining a target workstation provided in an embodiment of the present application;

[0045] Figure 5 A schematic diagram of a process for determining a new service station provided in an embodiment of the present application;

[0046] Figure 6 A schematic diagram of a process for obtaining service information of a vehicle to be serviced provided in an embodiment of the present application;

[0047] Figure 7 A schematic structural diagram of a vehicle service device provided in an embodiment of the present application;

[0048] Figure 8 A schematic diagram of the hardware structure of an electronic device provided in an embodiment of the present application. DETAILED DESCRIPTION

[0049] The following will be combined with the drawings in the embodiments of this application to clearly and completely describe the technical solutions in the embodiments of this application. Obviously, the embodiments described are only part of the embodiments of this application, not all of the embodiments. Based on the embodiments in this application, all other embodiments obtained by ordinary technicians in this field without making creative efforts are within the scope of protection of this application.

[0050] It should be noted that in the embodiments of this application, words such as "exemplary" or "for example" are used to indicate examples, illustrations, or descriptions. Any embodiment or design described as "exemplary" or "for example" in the embodiments of this application should not be interpreted as being preferred or advantageous over other embodiments or designs. Rather, the use of words such as "exemplary" or "for example" is intended to present the relevant concepts in a concrete manner.

[0051] As described in the background, cars require regular maintenance during use, and repairs are also required if a vehicle breaks down or is damaged in an accident. Each car brand has its own or authorized after-sales service locations to handle these maintenance, as well as repairs for broken or damaged vehicles. However, with the current number of vehicles in China reaching hundreds of millions, a significant number of vehicles enter after-sales service locations daily, leading to long queues, especially on weekends and holidays.

[0052] Typically, service consultants issue work orders for vehicles requiring maintenance and repairs and contact the maintenance and repair shop. This can lead to issues such as unclear handovers between service consultants and slow efficiency.

[0053] Therefore, it is necessary to design a vehicle service method, system, vehicle, device, equipment, medium and product to solve the problem that current technology cannot provide services to vehicles accurately and efficiently.

[0054] To address the above issues, embodiments of the present application provide a vehicle servicing method that obtains service information for a vehicle to be serviced and station information for a service station. Next, based on the station information, an available station is identified from the service stations. A target station is then determined from the available stations based on pre-set order acceptance rules. The service information for the vehicle to be serviced is sent to the order acceptor corresponding to the target station. The target station is then instructed to service the vehicle to be serviced.

[0055] From the above, it can be seen that this application can accurately and efficiently determine the target workstation for the vehicle to be served based on the workstation information and preset order acceptance rules of the service workstation, and notify the target workstation through the order acceptor corresponding to the target workstation to accurately provide services to the vehicle to be served.

[0056] For ease of understanding, the vehicle service method provided by this application is described in detail below with reference to the accompanying drawings.

[0057] A vehicle service method provided in an embodiment of the present application can be applied to a vehicle service system. Figure 1 This is a structural diagram of a vehicle service system provided in an embodiment of the present application. Figure 1 As shown, the vehicle service system includes: vehicle service equipment 101, a service terminal, a workstation image acquisition device 105 and an order acceptor 106 corresponding to the service workstation.

[0058] The service terminal includes a mobile terminal 103 and a personal computer (PC) terminal 104 .

[0059] Optionally, the vehicle service system further includes: a vehicle to be serviced 102 , a service station 107 and a large-screen display 108 .

[0060] Specifically, the service station 107 provides services for the vehicle 102 to be serviced.

[0061] Optionally, the vehicle service device 101 is communicatively connected to the service terminal, the vehicle service device 101 is communicatively connected to the workstation image acquisition device 105, the vehicle service device 101 is communicatively connected to the order acceptor 106 corresponding to the service workstation, and the vehicle service device 101 is communicatively connected to the large-screen display 108.

[0062] Optionally, a large-screen display 108 may be installed in the customer lounge area.

[0063] Specifically, the service terminal obtains the service information of the vehicle to be served and sends it to the vehicle service device 101; the workstation image acquisition device 105 obtains the workstation information of the service workstation and sends it to the vehicle service device 101; the vehicle service device 101 determines the idle workstations from the service workstations 107 according to the workstation information, and determines the target workstation from the idle workstations based on the preset order acceptance rules; the vehicle service device 101 sends the service information of the vehicle to be served to the order acceptor corresponding to the target workstation (i.e., the order acceptor 106 corresponding to the service workstation) to instruct the vehicle to be served 102 through the target workstation (i.e., the service workstation 107).

[0064] Specifically, the large-screen display 108 can be used to display the service serial number of the vehicle to be serviced 102 and the service image of the service station 107 where the vehicle to be serviced is located.

[0065] Optionally, the vehicle to be serviced 102 may be a sedan, a sport utility vehicle (SUV), a truck, an electric vehicle, a motorcycle, a tricycle, a special vehicle (such as an ambulance, a fire truck, a police car, etc.), an unmanned taxi, an intelligent network bus, an autonomous logistics vehicle, an electric truck, etc. In addition, the method is also applicable to various types of special vehicles, such as agricultural vehicles, mining vehicles, forestry vehicles, airport vehicles, port vehicles, etc. This application does not impose specific restrictions on this. In the embodiment of the present application, the vehicle 100 may be referred to as a vehicle, a mobile carrier (MC), an electric vehicle (EV), a hybrid electric vehicle (HEV), a plug-in hybrid electric vehicle (PHEV), a fuel cell vehicle (FCV), an autonomous vehicle (AV), an intelligent and connected vehicle (ICV), an unmanned vehicle (DV), etc., without limitation.

[0066] Optionally, the service terminal may communicate with one or more core networks via a radio access network (RAN).

[0067] Optionally, the device of the mobile terminal 103 can be a handheld device with wireless connection function, or a portable, pocket-sized mobile device, such as a mobile phone (or "cellular" phone), a tablet computer and a personal digital assistant (PDA), which exchanges language and / or data with the wireless access network.

[0068] Optionally, the PC terminal 104 can be a small personal computer, a laptop, a netbook, a desktop or an all-in-one computer (such as a common all-in-one computer and a touch-screen all-in-one computer), or a terminal designed for the vehicle service method, etc., without limitation.

[0069] Optionally, the workstation image acquisition device 105 may be a surveillance camera, etc., which is not limited to this.

[0070] Optionally, the order acceptor 106 corresponding to the service station may be a terminal device specially designed for the vehicle service method, and this is not limited to this.

[0071] Optionally, the service station 107 may be a scene including a series of service-providing facilities and tools such as a lift. The service station 107 may also be divided into a repair station or a maintenance station, which is not limited.

[0072] Optionally, the large-screen display 108 may be an OLED display screen, or an LED display screen, etc., without limitation.

[0073] Figure 2 This is a structural diagram of another vehicle service system provided in an embodiment of the present application. Figure 2 As shown, the vehicle service system includes: vehicle service equipment 201 (equivalent to Figure 1 Vehicle service equipment 101), service terminal 202, station image acquisition device 205 (equivalent to Figure 1 The station image acquisition device 105 and the order acceptor 204 corresponding to the service station (equivalent to Figure 1 The order acceptor 106 corresponding to the service station in the process.

[0074] The service terminal 202 includes: a mobile terminal 206 (equivalent to Figure 1 Mobile terminal 103) and PC terminal 207 (equivalent to Figure 1 PC end 104 in).

[0075] Optionally, the vehicle service system further includes: a large screen display 203 (equivalent to Figure 1 The large screen display 108).

[0076] Specifically, when the vehicle to be serviced needs service, the mobile terminal 206 can obtain the license plate number of the vehicle to be serviced (i.e., the vehicle information in this application), the queue number of the vehicle to be serviced (i.e., the service serial number in this application), and the environmental inspection result (i.e., the vehicle condition information in this application), and send the license plate number, queue number, and environmental inspection result to the vehicle service device 201.

[0077] Then, the vehicle service device 201 can determine whether the vehicle to be serviced has completed the inspection based on the license plate number, queue number and inspection result. If it is determined that the vehicle to be serviced has completed the inspection, the vehicle service device 201 can send a command to the PC terminal 207 indicating that the inspection is completed.

[0078] Next, the PC terminal 207 can issue a service work order based on the above license plate number, queue number and environmental inspection results, and send an instruction to the vehicle service device 201 to indicate that the order is completed (i.e., the operation of issuing the service work order is completed).

[0079] Next, the vehicle service device 201 may send the license plate number and queue number to the large-screen display 203 so that the large-screen display 203 displays the queue number and the associated license plate number.

[0080] Specifically, when determining the target workstation for serving the vehicle to be served, the order acceptor 204 corresponding to the service workstation can send the order acceptor status to the vehicle service device 201, and the workstation image acquisition device 205 can send the workstation image (i.e., the workstation image in this application) to the vehicle service device 201. The vehicle service device 201 determines whether the service workstation is an idle workstation based on the above-mentioned order acceptor status and the workstation image.

[0081] Then, if the service station is an idle station, the vehicle service device 201 sends an order acceptance flag to the order acceptor 204 corresponding to the service station. If the service station confirms the order, the order acceptor 204 corresponding to the service station sends an order request flag to the vehicle service device 201. The vehicle service device 201 sends an order success flag, queue number and associated license plate number, as well as the station number and associated license plate number to the order acceptor 204 corresponding to the service station, so that the service station (i.e., the target station in this application) can provide services to the vehicle to be serviced.

[0082] Next, the workstation image acquisition device 205 may send the workstation image to the vehicle service device 201 , and the vehicle service device 201 sends the workstation image to the large-screen display 203 , which displays the workstation image.

[0083] Specifically, when the target workstation completes the service, the order acceptor 204 corresponding to the service station sends a completion flag to the vehicle service equipment 201, the vehicle service equipment 201 sends a pause permission flag to the order acceptor 204 corresponding to the service station, and the order acceptor 204 corresponding to the service station sends a pause request flag to the vehicle service equipment 201.

[0084] Specifically, when the target workstation can no longer provide services, the order acceptor 204 corresponding to the service workstation sends an order transfer request to the vehicle service equipment 201. If the order transfer conditions are met (that is, there are idle service workstations other than the target workstation), the vehicle service equipment 201 sends a flag allowing order transfer to the order acceptor 204 corresponding to the service workstation.

[0085] In actual application, the vehicle service system can be connected to multiple service stations corresponding to the order acceptor 204, multiple large-screen displays 203 and multiple station image acquisition devices 205, etc. Each part of the system can be one or more, and will not be described here. Figure 2 In this paper, each part is explained with an example.

[0086] In actual applications, the vehicle service device 201, mobile terminal 206, and PC terminal 207 can be integrated into the same device. It is easy to understand that when the vehicle service device 201, mobile terminal 206, and PC terminal 207 are integrated into the same device, the communication process between the three is the same as the communication process between the vehicle service device 201, mobile terminal 206, and PC terminal 207 when they are independent.

[0087] The vehicle service method provided in the embodiments of the present application is described in detail below with reference to the accompanying drawings.

[0088] The vehicle service method provided in the embodiment of the present application is applied to Figure 2 The vehicle service system shown in FIG2 includes a vehicle service device 201, a service terminal 202, a workstation image acquisition device 205, an order acceptor 204 corresponding to the service station, and a large-screen display 203. Figure 3 As shown, the vehicle service method provided in the embodiment of the present application includes:

[0089] S301: Obtain service information of the vehicle to be serviced and station information of the service station.

[0090] Specifically, in order to generate a work order and provide accurate service to the vehicle to be serviced, it is necessary to obtain the service information of the vehicle to be serviced.

[0091] The service information of the vehicle to be serviced includes the service work order of the vehicle to be serviced.

[0092] Optionally, the service work order is determined after the vehicle service equipment obtains the vehicle information and vehicle condition information; the service work order includes the vehicle information and vehicle condition information, and may also include the type of service provided, etc.; the service work order is to accurately provide the service station with the specific information of the vehicle and the vehicle condition information, so as to provide services more accurately and efficiently.

[0093] S302: Determine an idle workstation from the service workstations according to the workstation information, and determine a target workstation from the idle workstations based on a preset order acceptance rule.

[0094] The target workstation may be a workstation that provides services for the vehicle to be serviced.

[0095] Specifically, in order to determine the target workstation and thus provide services to the vehicles to be serviced, it is necessary to determine the available workstations and order acceptance rules.

[0096] Optionally, the vacant workstations may be determined by obtaining the order acceptance status of the service workstation and the workstation image of the service workstation. The specific method is described in detail in some embodiments below and will not be elaborated on here.

[0097] In some embodiments, the preset order acceptance rules specifically include: order rotation rules or order grabbing rules.

[0098] The order rotation rule determines the target workstation based on the preset order of available workstations, while the order grabbing rule determines the target workstation based on the order grabbing time sent by the available workstation. The preset order is determined based on the number of orders received by the available workstation in the historical time period.

[0099] Specifically, in order to better improve service efficiency, it is necessary to change the order-taking rules in a timely manner.

[0100] Optionally, on holidays, when the total number of cars to be serviced (i.e., the total number of orders) is higher than or equal to a preset number, the preset order-taking rules can be set as order-grabbing rules; conversely, on weekdays, when the total number of orders is lower than the preset number, the preset order-taking rules can be set as order-rotating rules.

[0101] For example, the preset quantity can be set based on the historical order volume, and the preset quantity is set to 15 orders.

[0102] Optionally, the historical time period may be the previous day or the previous week, etc.

[0103] Optionally, the service stations may be sorted according to the order volume. If the order volume is the same, the service station with the higher number will be ranked higher in the preset order.

[0104] For example, the service stations are numbered from northwest to southeast, resulting in a number sequence of 01-02-03-04-05-06. If the historical time period is the previous day, the number of orders received by each service station on the previous day is counted, resulting in a sequence of orders corresponding to each service station: 5, 5, 3, 6, 4, 7, ultimately resulting in a preset sequence of 03-05-01-02-04-07.

[0105] S303: Send service information of the vehicle to be served to the order acceptor corresponding to the target workstation to instruct the vehicle to be served to be served through the target workstation.

[0106] Specifically, in order to accurately provide services to the vehicles to be serviced, it is necessary to accurately send the service information of the vehicles to be serviced to the order acceptor corresponding to the target workstation through the vehicle service equipment.

[0107] Optionally, when the target workstation is unable to continue to provide services to the vehicle to be serviced, a transfer request may be initiated. The specific method is described in detail in some embodiments below and will not be elaborated on here.

[0108] In some embodiments, in the above S302, determining an idle workstation from the service workstations according to the workstation information specifically includes:

[0109] When the station information includes the order acceptance status of the service station and the station image of the service station, the order acceptance status of the service station is a preset state, and the station image of the service station does not include a service vehicle, the service station is determined to be an idle station.

[0110] The preset state includes: an initial state or a state where the order acceptance time is greater than a preset time.

[0111] Specifically, in order to provide services to the vehicles to be serviced, it is necessary to determine an idle workstation from the service workstations according to the workstation information.

[0112] Optionally, the initial state may be an initialization state of the order acceptor corresponding to the target workstation after it is powered on.

[0113] Optionally, the preset time may be any time period, or may be set based on the average time of providing services in history.

[0114] Exemplarily, the preset time may be 20 minutes.

[0115] When the workstation information includes the order acceptance status of the service station, and the order acceptance status of the service station is a completed state, the service station is determined to be an idle workstation.

[0116] Optionally, when the order acceptance status of the service station is in a completed state, the service station can be directly determined as an idle station.

[0117] For example, after the service station completes the service, the order acceptor corresponding to the service station sends a completion flag to the vehicle service system. There is no need to determine whether there is a vehicle in the station image, and the service station can be directly determined to be an idle station.

[0118] For example, Figure 4 A schematic diagram of a process for determining a target workstation provided in an embodiment of the present application.

[0119] S401. The vehicle service device is set to a state allowing order acceptance.

[0120] Specifically, after obtaining the service work order provided by the service terminal, the vehicle service device is automatically set to a state that allows order acceptance.

[0121] S402: The workstation image acquisition device sends the workstation image to the vehicle service device.

[0122] Specifically, when the vehicle service device determines that there are vacant workstations, the workstation image acquisition device acquires workstation images (ie, service images) of all service workstations and sends them to the vehicle service device.

[0123] S403. The order acceptors corresponding to all service stations send the order acceptor status to the vehicle service equipment.

[0124] Specifically, when the vehicle service device determines that a workstation is idle, the order acceptors corresponding to all service workstations report the order acceptor status to the vehicle service device.

[0125] S404: The vehicle service equipment determines whether there is an idle service station.

[0126] Specifically, the vehicle service device determines whether there is an idle workstation based on the received workstation image information and order acceptor status information; if not, execute S401; if so, execute S405.

[0127] S405: The vehicle service device determines whether the preset order acceptance rule is a rotation order rule.

[0128] Specifically, when the vehicle service equipment determines the target workstation, it needs to determine whether the preset order acceptance rule is a rotation order rule.

[0129] S406: If yes, the vehicle service device sends an order acceptance instruction to the order acceptor corresponding to the target workstation.

[0130] S407: If not, the vehicle service device sends an order acceptance instruction to the order acceptors corresponding to all idle workstations.

[0131] S408. The order acceptor corresponding to the service station issues an audible and visual reminder.

[0132] Specifically, the service station here is the target station.

[0133] Specifically, the order acceptor corresponding to the target workstation emits an audible and visual reminder to indicate that the order is allowed to be accepted.

[0134] Specifically, in order to facilitate the target workstation to perform order-taking operations more easily, in a noisy environment, the order acceptor corresponding to the target workstation can emit sound and light reminders.

[0135] S409: The order acceptor corresponding to the service station sends an order acceptance request to the vehicle service equipment.

[0136] Specifically, the service station here is the target station.

[0137] Specifically, after the target workstation is determined, the order acceptor corresponding to the target workstation performs an order acceptance operation (for example, clicks on an order acceptance button on the order acceptor corresponding to the target workstation), and the order acceptor corresponding to the target workstation responds to the order acceptance operation. The order acceptor corresponding to the target workstation sends an order acceptance request to the vehicle service equipment.

[0138] S410: The vehicle service device is set to accept the order successfully.

[0139] Specifically, after the order acceptor corresponding to the target workstation successfully accepts the order, the order acceptor corresponding to the target workstation sends a message indicating that the order has been accepted successfully to the vehicle service device.

[0140] S411. The order acceptor corresponding to the service station cancels the sound and light reminder.

[0141] Specifically, the service station here is the target station.

[0142] Specifically, after the target workstation is determined, the sound and light reminder of the order acceptor corresponding to the target workstation will be turned off to indicate that the service order has been successfully accepted.

[0143] S412. The vehicle service device pushes the queue number and the associated license plate number to the order receiver and large-screen display corresponding to the service station.

[0144] Specifically, the service station here is the target station.

[0145] Specifically, after determining the target station, the vehicle service device sends the vehicle information to the order taker corresponding to the target station to ensure that the target station accurately serves the vehicle to be serviced. To display the service progress in real time and the vehicle information of the vehicle to be serviced on a large-screen display, the vehicle service device also needs to send the vehicle information to the large-screen display.

[0146] S413. The large-screen display shows the service station image and the license plate number.

[0147] Specifically, the service station here is the target station.

[0148] Specifically, after the large-screen display receives the vehicle information of the vehicle to be serviced, it displays the workstation image and license plate number captured by the workstation image acquisition device.

[0149] S414. The order acceptor corresponding to the service station displays the order number and the associated license plate number of the accepted order.

[0150] Specifically, the service station here is the target station.

[0151] Specifically, after the order acceptor corresponding to the target workstation receives the vehicle information, it displays the service order number and the associated license plate number.

[0152] S415. The order acceptor corresponding to the service station sends completion request information to the vehicle service equipment.

[0153] Specifically, the service station here is the target station.

[0154] Specifically, after completing service for a vehicle, the service personnel at the target station can perform a service completion operation on the order acceptor corresponding to the target station (e.g., clicking a completed button on the order acceptor corresponding to the target station). In response to the service completion operation performed by the service personnel, the order acceptor corresponding to the target station can send a completion confirmation message to the vehicle service device.

[0155] S416. The vehicle service device sends a completion confirmation message to the large-screen display and the mobile terminal.

[0156] Specifically, after the vehicle service device receives the completion request information sent by the order acceptor corresponding to the target workstation, the vehicle service device sends a completion confirmation message to the large-screen display and the mobile terminal.

[0157] S417. The large-screen display stops displaying the image of the service station.

[0158] Specifically, after the large-screen display receives the completion confirmation information sent by the vehicle service equipment, the large-screen display stops displaying the workstation image.

[0159] S418. The mobile terminal displays a completion reminder.

[0160] Specifically, after the mobile terminal receives the completion confirmation information sent by the vehicle service device, the mobile terminal displays a completion reminder.

[0161] In some embodiments, in the above S302, after determining the target workstation from the available workstations based on the preset order acceptance rules, the process further includes:

[0162] Receive the order transfer request sent by the order acceptor corresponding to the target workstation.

[0163] Specifically, in order to continue to provide services to the vehicle when the target workstation is unable to continue providing services, the target workstation needs to issue an order transfer request.

[0164] For example, the reason for being unable to continue providing services may be that the customer wants to change the service station after accepting the order or the service station cannot continue to provide services after accepting the order.

[0165] Optionally, the transfer request can be allowed if there are other available workstations, and rejected if there are no other available workstations.

[0166] In the case that the idle workstations include other idle workstations in addition to the target workstation, a new service workstation is determined from the other idle workstations based on the preset order acceptance rules, and the service information of the vehicle to be served is sent to the order acceptor corresponding to the new service workstation to instruct the vehicle to be served to be served through the new service workstation.

[0167] Specifically, in order to continue to provide services to the vehicle when the target service station is no longer able to provide services, a new service station needs to be determined.

[0168] Optionally, after accepting the order transfer request, the target workstation (ie, the new service workstation) may be determined based on the order acceptance rules, which is the same as the method in S302 above and will not be elaborated on here.

[0169] For example, Figure 5 A schematic diagram of a process for determining a new service station provided in an embodiment of the present application.

[0170] S501. The order acceptor corresponding to the service station sends an order transfer request to the vehicle service equipment.

[0171] Specifically, the service station here is the target station.

[0172] Specifically, when the target workstation is unable to continue providing services, the order acceptor corresponding to the target workstation performs an order transfer operation (for example, clicking an order transfer button on the order acceptor corresponding to the target workstation), and the order acceptor corresponding to the target workstation responds to the order transfer operation and sends an order transfer request to the vehicle service equipment.

[0173] S502: The workstation image acquisition device sends the workstation image to the vehicle service device.

[0174] Specifically, when the vehicle service device determines that there are vacant workstations, the workstation image acquisition device acquires workstation images of all service workstations and sends the images to the vehicle service device.

[0175] S503: The vehicle service equipment determines whether there is an idle service station.

[0176] Specifically, the vehicle service device determines whether there is an idle workstation based on the received workstation image information.

[0177] S504: The vehicle service device determines whether the order transfer is allowed.

[0178] Specifically, the vehicle service device determines whether to allow the target workstation to transfer the order based on whether there is an idle workstation. If so, execute S506; if not, execute S505.

[0179] S505. The vehicle service device sends a message indicating that the order transfer has failed to the order receiver corresponding to the service station.

[0180] Specifically, the service station here is the target station.

[0181] Specifically, if there is no idle workstation, the order transfer conditions are not allowed, and the order acceptor corresponding to the target workstation displays a message that the order transfer failed.

[0182] S506: The vehicle service device determines whether the preset order acceptance rule is a rotation order rule.

[0183] Specifically, when determining a new service station, the vehicle service equipment needs to determine whether the preset order acceptance rule is a rotation order rule.

[0184] S507: If yes, the vehicle service device sends an order acceptance instruction to the order acceptor corresponding to the target workstation.

[0185] S508: If not, the vehicle service device sends an order acceptance instruction to the order acceptors corresponding to all idle service stations.

[0186] S509: The order receiver corresponding to the service station sends out an audible and visual reminder.

[0187] Specifically, the service station here is a new service station.

[0188] Specifically, the order acceptor corresponding to the new service station emits an audible and visual reminder to indicate that the order is allowed.

[0189] Specifically, in order to facilitate the new service station to perform order-taking operations more easily, in a noisy environment, the order acceptor corresponding to the new service station can emit sound and light reminders.

[0190] S510: The order acceptor corresponding to the service station sends an order acceptance request to the vehicle service equipment.

[0191] Specifically, the service station here is a new service station.

[0192] Specifically, after the new service station is determined, the order acceptor corresponding to the new service station performs an order acceptance operation (for example, clicking an order acceptance button on the order acceptor corresponding to the new service station), and the order acceptor corresponding to the new service station responds to the order acceptance operation and sends an order acceptance request to the vehicle service equipment.

[0193] S511. The vehicle service device is set to successfully accept the order.

[0194] Specifically, the service station here is a new service station.

[0195] Specifically, after the order acceptor corresponding to the new service station successfully accepts the order, the order acceptor corresponding to the new service station sends a message of successful order acceptance to the vehicle service device.

[0196] S512. The order acceptor corresponding to the service station cancels the sound and light reminder.

[0197] Specifically, the service station here is a new service station.

[0198] Specifically, after the new service station is determined, the sound and light reminder of the order acceptor corresponding to the new service station will be turned off to indicate that the service order has been accepted.

[0199] S513. The vehicle service device sends a message indicating that the order has been successfully transferred to the order receiver corresponding to the service station.

[0200] Specifically, the service station here is the target station.

[0201] Specifically, when the new service station successfully accepts the order, that is, when the order is successfully transferred, the order acceptor corresponding to the target station displays the information that the order is successfully transferred.

[0202] S514. The vehicle service device pushes the queue number and the associated license plate number to the order acceptor and large-screen display corresponding to the service station.

[0203] Specifically, the service station here is a new service station.

[0204] Specifically, after determining the new service station, the vehicle service device sends the vehicle information to the order taker corresponding to the new service station to ensure that the new service station can accurately serve the vehicle to be serviced. To display the service progress in real time and the vehicle information of the vehicle to be serviced on the large-screen display, the vehicle service device needs to send the vehicle information to the large-screen display.

[0205] S515. The large-screen display shows the image of the service station and the license plate number.

[0206] Specifically, the service station here is a new service station.

[0207] Specifically, after receiving the vehicle information of the vehicle to be serviced, the large-screen display displays the station image and license plate number captured by the station image acquisition device of the new service station.

[0208] S516. The order acceptor corresponding to the service station displays the order number and the associated license plate number of the accepted order.

[0209] Specifically, the service station here is a new service station.

[0210] Specifically, after the order acceptor corresponding to the new service station receives the vehicle information, it displays the service order number and the associated license plate number.

[0211] S517. The order acceptor corresponding to the service station sends completion request information to the vehicle service equipment.

[0212] Specifically, the service station here is a new service station.

[0213] Specifically, after completing the service for the vehicle, the service personnel corresponding to the new service station can perform a service completion operation on the order acceptor corresponding to the new service station (for example, clicking a completion button on the order acceptor corresponding to the new service station). In response to the service completion operation performed by the service personnel, the order acceptor corresponding to the new service station can send a completion confirmation message to the vehicle service device.

[0214] S518. The vehicle service device sends a completion confirmation message to the large-screen display and the mobile terminal.

[0215] Specifically, after the vehicle service device receives the completion request information sent by the order acceptor corresponding to the new service station, the vehicle service device sends a completion confirmation message to the large-screen display and the mobile terminal.

[0216] S519. The large-screen display stops displaying the image of the service station.

[0217] Specifically, after the large-screen display receives the completion confirmation information sent by the vehicle service equipment, the large-screen display stops displaying the workstation image.

[0218] S520. The mobile terminal displays a completion reminder.

[0219] Specifically, after the mobile terminal receives the completion confirmation information sent by the vehicle service device, the mobile terminal displays a completion reminder.

[0220] In some embodiments, the vehicle service method further includes:

[0221] Acquire and display a service image of the service station where the vehicle to be serviced is located.

[0222] Specifically, in order to transparently and openly display the service process of the service station to the customer, it is necessary to display the service image of the service station where the vehicle to be serviced is located on the large-screen display.

[0223] Optionally, the service station can be the target station or a new service station after the order is transferred.

[0224] Optionally, the service image may be a real-time video captured by a workstation image capture device, or may be a picture captured by a workstation image capture device at intervals.

[0225] In some embodiments, the service information includes a service work order for the vehicle to be serviced. In the above S301, obtaining the service information of the vehicle to be serviced specifically includes:

[0226] Obtain vehicle information and vehicle condition information of the vehicle to be serviced.

[0227] Specifically, in order to generate a work order and provide accurate service to the vehicle to be serviced, it is necessary to obtain the service information of the vehicle to be serviced and the station information of the service station.

[0228] Optionally, vehicle condition information can be obtained by performing an environmental inspection on the vehicle to be serviced.

[0229] For example, the license plate number is X, the service serial number is 06, and the vehicle condition information is obtained by performing an environmental inspection on the vehicle with the license plate number X.

[0230] Optionally, the station information of the service station may include an image of the service station where the vehicle is located and an order acceptance status of an order acceptor corresponding to the service station.

[0231] Generate service work orders based on vehicle information and vehicle condition information.

[0232] Specifically, in order to provide accurate services to the vehicles to be serviced, a work order needs to be generated.

[0233] Optionally, the service ticket may require the customer's electronic signature for confirmation before the order is accepted.

[0234] For example, Figure 6 A schematic diagram of a process for obtaining service information of a vehicle to be serviced provided in an embodiment of the present application.

[0235] S601. The mobile terminal obtains the license plate number.

[0236] Specifically, the mobile terminal obtains the license plate number of the vehicle to be serviced.

[0237] Optionally, the acquisition method can be manual entry or scanning recognition.

[0238] S602: The mobile terminal obtains a service serial number.

[0239] Specifically, when the mobile terminal obtains the license plate number, the mobile terminal determines the service serial number of the vehicle to be served based on the service serial number of the current service vehicle.

[0240] S603: The mobile terminal sends the environmental inspection result to the vehicle service device.

[0241] Among them, the environmental inspection results are the vehicle condition information of the vehicle to be serviced.

[0242] Specifically, when the mobile terminal obtains the license plate number and the service serial number, the mobile terminal obtains the environmental inspection result and sends the environmental inspection result to the vehicle service device.

[0243] Optionally, the mobile terminal may obtain the environmental inspection result by inputting it through an image acquisition module on the mobile terminal.

[0244] S604: The vehicle service device determines whether the environmental inspection is completed.

[0245] Specifically, when the vehicle service device receives the environmental inspection result, it determines whether the environmental inspection is completed. If yes, the process continues to S605 ; if not, the process jumps to S603 .

[0246] S605. Open a service ticket on the PC.

[0247] Specifically, when the environmental inspection is completed, the PC side will issue a service work order based on the service information.

[0248] S606: The vehicle service device determines whether to issue a service work order.

[0249] Specifically, the vehicle service device determines whether a work order has been issued. If yes, the process continues to S607 ; if not, the process jumps to S605 .

[0250] S607: The vehicle service device sets the service work order to a state allowing acceptance of orders.

[0251] Specifically, when the vehicle service device determines that the service work order is completed, it sets the service work order to a state that allows orders to be accepted.

[0252] In some embodiments, in the above S301, after obtaining the vehicle information of the vehicle to be serviced, the following steps are further included:

[0253] Get the vehicle information of the current service vehicle.

[0254] Specifically, in order to determine the serial number of the vehicle to be serviced, it is necessary to obtain the information of the current service vehicle.

[0255] Optionally, the information of the current service vehicle may be the service serial number of the current service vehicle.

[0256] For example, the service sequence number of the current service vehicle is 15.

[0257] According to the vehicle information of the current service vehicle and the vehicle information of the vehicle to be serviced, the service serial number of the vehicle to be serviced is determined and displayed.

[0258] Specifically, in order to determine the service information, it is necessary to determine the service serial number of the vehicle to be serviced.

[0259] For example, the service sequence number 15 of the current service vehicle is incremented by 1, and thus the service sequence number of the vehicle to be serviced is 16.

[0260] Optionally, the large-screen display can display the license plate number and service serial number of the vehicle to be serviced in a correlated manner.

[0261] For example, Figure 6 A schematic diagram of a process for obtaining service information of a vehicle to be serviced provided in an embodiment of the present application also includes:

[0262] S608: The vehicle service device associates the service serial number of the vehicle to be serviced with the license plate number.

[0263] Specifically, when the vehicle service device receives the license plate number and service serial number of the vehicle to be serviced obtained by the mobile terminal, the vehicle service device associates the service serial number with the license plate number.

[0264] S609. The large-screen display displays the service serial number and license plate number of the vehicle to be serviced in an associated manner.

[0265] Specifically, when the large-screen display receives the license plate number and service sequence number of the vehicle to be serviced sent by the vehicle service device, the large-screen display displays the service sequence and license plate number of the vehicle to be serviced in association.

[0266] In some embodiments, the service information includes the service type of the vehicle to be serviced. The vehicle service method further includes:

[0267] Determine the service station according to the service type.

[0268] The service station is used to perform service type services.

[0269] Specifically, in order to provide corresponding services more accurately and professionally, it is necessary to divide the service stations into service types.

[0270] Optionally, the service provided may be repair or maintenance, etc., and therefore, the service station may be divided into a repair station or a maintenance station, etc.

[0271] In some embodiments, the above vehicle service method can also be applied to a vehicle, such as a vehicle to be serviced, that is, the vehicle can execute the vehicle service method provided by the above embodiment of the present application. In this case, the user can make a reservation for vehicle service directly in the vehicle.

[0272] The above mainly introduces the solution provided by the embodiment of the present application from the perspective of method. In order to realize the above functions, it includes hardware structures and / or software modules corresponding to the execution of each function. Those skilled in the art should easily appreciate that, in combination with the units and algorithm steps of each example described in the embodiments disclosed herein, the present application can be implemented in the form of hardware or a combination of hardware and computer software. Whether a function is executed in a hardware or computer software driven hardware manner depends on the specific application and design constraints of the technical solution. Professional and technical personnel can use different methods to implement the described functions for each specific application, but such implementation should not be considered to be beyond the scope of this application.

[0273] In the embodiments of the present application, the vehicle service device can be divided into functional modules according to the above-mentioned method examples. For example, each functional module can be divided according to each function, or two or more functions can be integrated into one processing module. The above-mentioned integrated modules can be implemented in the form of hardware or software functional modules. Optionally, the division of modules in the embodiments of the present application is schematic and is only a logical functional division. In actual implementation, other division methods may be used.

[0274] Figure 7 This is a structural diagram of a vehicle service device provided in an embodiment of the present application. Figure 7 As shown, the vehicle service device includes: a communication unit 701 and a processing unit 702;

[0275] The communication unit 701 is used to obtain the service information of the vehicle to be serviced and the station information of the service station.

[0276] The processing unit 702 is configured to determine an idle workstation from the service workstations according to the workstation information, and determine a target workstation from the idle workstations based on a preset order acceptance rule.

[0277] The processing unit 702 is further configured to send service information of the vehicle to be serviced to the order acceptor corresponding to the target workstation, to instruct the vehicle to be serviced to be serviced through the target workstation.

[0278] In some embodiments, the processing unit 702 is specifically used to determine that a service station is an idle station when the station information includes the order acceptance status of the service station and the station image of the service station, the order acceptance status of the service station is a preset state, and the station image of the service station does not include a service vehicle; the preset state includes: an initial state or a state where the order acceptance time is greater than a preset time.

[0279] The processing unit 702 is further configured to determine that the service station is an idle station when the station information includes the order acceptance status of the service station and the order acceptance status of the service station is a completed state.

[0280] In some embodiments, the preset order-taking rules include: order-taking rules or order-grabbing rules; the order-taking rules are used to determine the target workstation according to the preset order of the idle workstations; the preset order is determined based on the number of orders received by the idle workstations in a historical time period; the order-grabbing rules are used to determine the target workstation according to the order-grabbing time sent by the idle workstation.

[0281] In some embodiments, the processing unit 702 is further configured to receive an order transfer request sent by an order acceptor corresponding to the target workstation after determining the target workstation from the idle workstations based on preset order acceptance rules.

[0282] The processing unit 702 is also used to determine a new service station from other idle stations based on preset order acceptance rules when the idle stations include other idle stations in addition to the target station, and send service information of the vehicle to be served to the order acceptor corresponding to the new service station to instruct the vehicle to be served to be served through the new service station.

[0283] In some embodiments, the vehicle service device further includes: a display unit 703;

[0284] The display unit 703 is used to obtain and display a service image of the service station where the vehicle to be serviced is located.

[0285] In some embodiments, the communication unit 701 is specifically used to obtain vehicle information and vehicle condition information of the vehicle to be serviced.

[0286] The processing unit 702 is further configured to generate a service work order based on the vehicle information and vehicle condition information.

[0287] In some embodiments, the communication unit 701 is further configured to obtain the vehicle information of the current service vehicle after obtaining the vehicle information of the vehicle to be serviced.

[0288] The display unit 703 is further configured to determine and display the service serial number of the vehicle to be serviced based on the vehicle information of the current service vehicle and the vehicle information of the vehicle to be serviced.

[0289] In some embodiments, the processing unit 702 is further configured to determine a service station according to the service type; the service station is configured to perform services of the service type.

[0290] Figure 8 The hardware structure diagram of an electronic device provided in an embodiment of the present application is as follows. Figure 8 As shown, the electronic device 800 includes but is not limited to: a processor 801 and a memory 802 .

[0291] The memory 802 is used to store executable instructions of the processor 801. It is understandable that the processor 801 is configured to execute instructions to implement the vehicle service method in the above embodiment.

[0292] It should be noted that those skilled in the art can understand that Figure 8 The electronic device structure shown in the figure does not limit the electronic device, and the electronic device may include Figure 8 More or fewer components may be shown, or certain components may be combined, or the components may be arranged differently.

[0293] The processor 801 is the control center of the electronic device. It uses various interfaces and lines to connect the various parts of the entire electronic device. By running or executing software programs and / or modules stored in the memory 802 and calling data stored in the memory 802, it performs various functions of the electronic device and processes data, thereby monitoring the electronic device as a whole. The processor 801 may include one or more processing modules. Optionally, the processor 801 may integrate an application processor and a modem processor, wherein the application processor mainly processes the operating system, user interface, and application programs, and the modem processor mainly handles wireless communications. It is understood that the above-mentioned modem processor may not be integrated into the processor 801.

[0294] The memory 802 can be used to store software programs and various data. The memory 802 may primarily include a program storage area and a data storage area. The program storage area may store an operating system and application programs required by at least one functional module (such as a communication unit, a processing unit, a display unit, etc.). Furthermore, the memory 802 may include high-speed random access memory and non-volatile memory, such as at least one disk storage device, a flash memory device, or other volatile solid-state storage device.

[0295] An embodiment of the present application also provides a computer-readable storage medium, which includes computer-executable instructions. When the computer-executable instructions are executed on a computer, the computer executes the vehicle service method provided in the above embodiment.

[0296] An embodiment of the present application also provides a computer program that can be directly loaded into a memory and contains software code. After being loaded and executed by a computer, the computer program can implement the vehicle service method provided in the above embodiment.

[0297] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present application and not to limit it. Although the present application has been described in detail with reference to the preferred embodiments, ordinary technicians in this field should understand that they can still modify or replace the technical solutions of the present application with equivalents, and these modifications or equivalent replacements cannot cause the modified technical solutions to deviate from the spirit and scope of the technical solutions of the present application.

[0298] The system provided in the above embodiment is only illustrated by the division of the above functional modules. In actual applications, the above functions can be assigned to different functional modules as needed, that is, the modules or steps in the embodiments of the present application can be decomposed or combined. For example, the modules in the above embodiment can be combined into one module, or further divided into multiple sub-modules to complete all or part of the functions described above. The names of the modules and steps involved in the embodiments of the present application are only for distinguishing the modules or steps and are not considered to be improper limitations of the present application.

[0299] Those skilled in the art will appreciate that, in one or more of the examples above, the functions described herein can be implemented using hardware, software, firmware, or any combination thereof. When implemented using software, these functions can be stored in a computer-readable medium or transmitted as one or more instructions or codes on a computer-readable medium. Computer-readable media include computer-readable storage media and communication media, wherein communication media include any medium that facilitates the transmission of a computer program from one place to another. The storage medium can be any available medium that can be accessed by a general-purpose or special-purpose computer.

[0300] Through the description of the above implementation methods, technical personnel in the relevant field can clearly understand that for the convenience and simplicity of description, only the division of the above-mentioned functional modules is used as an example. In actual applications, the above-mentioned functions can be assigned to different functional modules as needed, that is, the internal structure of the device can be divided into different functional modules to complete all or part of the functions described above.

[0301] In the several embodiments provided in this application, it should be understood that the disclosed devices and methods can be implemented in other ways. For example, the device embodiments described above are merely schematic. For example, the division of modules or units is only a logical function division, and there may be other division methods in actual implementation. For example, multiple units or components can be combined or integrated into another device, or some features can be ignored or not executed. Another point is that the mutual coupling or direct coupling or communication connection shown or discussed can be through some interfaces, indirect coupling or communication connection of devices or units, which can be electrical, mechanical or other forms. The units described as separate components may or may not be physically separated, and the components shown as units may be one physical unit or multiple physical units, that is, they may be located in one place, or they may be distributed in multiple different places. Some or all of the units can be selected according to actual needs to achieve the purpose of the scheme of this embodiment.

[0302] In addition, each functional unit in each embodiment of the present application can be integrated into a processing unit, or each unit can exist physically alone, or two or more units can be integrated into one unit. The above-mentioned integrated unit can be implemented in the form of hardware or in the form of a software functional unit. If the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a readable storage medium. Based on this understanding, the technical solution of the embodiment of the present application is essentially or the part that contributes to the general technology or all or part of the technical solution can be embodied in the form of a software product, which is stored in a storage medium and includes several instructions for making a device (which can be a single-chip microcomputer, chip, etc.) or a processor (processor) execute all or part of the steps of the method of each embodiment of the present application. The aforementioned storage medium includes various media that can store program code, such as a USB flash drive, a mobile hard disk, a ROM, a RAM, a magnetic disk or an optical disk.

[0303] The above are only specific embodiments of the present application, but the scope of protection of this application is not limited thereto. Any changes or substitutions that can be easily conceived by a person skilled in the art within the technical scope disclosed in this application should be included in the scope of protection of this application. Therefore, the scope of protection of this application should be based on the scope of protection of the claims.

Claims

1. A vehicle service method, characterized in that: include: Obtain service information of the vehicle to be serviced and station information of the service station; Determining an idle workstation from the service workstations according to the workstation information, and determining a target workstation from the idle workstations based on a preset order acceptance rule; The service information of the vehicle to be serviced is sent to the order acceptor corresponding to the target workstation to instruct the vehicle to be serviced to be serviced through the target workstation.

2. The method according to claim 1, characterized in that The step of determining an idle workstation from the service workstations according to the workstation information includes: When the workstation information includes the order acceptance status of the service station and the workstation image of the service station, the order acceptance status of the service station is a preset status, and the workstation image of the service station does not include a service vehicle, the service station is determined to be the idle workstation; the preset status includes: an initial status or a status where the order acceptance time is greater than a preset time; When the workstation information includes the order acceptance status of the service workstation, and the order acceptance status of the service workstation is a completed state, the service workstation is determined to be the idle workstation.

3. The method according to claim 1, characterized in that The preset order acceptance rules include: Order rotation rules or order grabbing rules; the order rotation rules are used to determine the target workstation according to the preset order of the idle workstations; the preset order is determined based on the number of orders received by the idle workstations in a historical time period; the order grabbing rules are used to determine the target workstation according to the order grabbing time sent by the idle workstation.

4. The method according to any one of claims 1 to 3, characterized in that After determining the target workstation from the idle workstations based on the preset order acceptance rules, the method further includes: Receive an order transfer request sent by the order acceptor corresponding to the target workstation; In the case that the idle workstations include other idle workstations in addition to the target workstation, a new service workstation is determined from the other idle workstations based on the preset order acceptance rules, and the service information of the vehicle to be served is sent to the order acceptor corresponding to the new service workstation to instruct the vehicle to be served through the new service workstation.

5. The method according to claim 1, characterized in that Also includes: A service image of the service station where the vehicle to be serviced is located is acquired and displayed.

6. The method according to claim 1, characterized in that The service information includes a service work order for the vehicle to be serviced; The obtaining of service information of the vehicle to be serviced includes: Obtaining vehicle information and vehicle condition information of the vehicle to be serviced; The service work order is generated according to the vehicle information and the vehicle condition information.

7. The method according to claim 6, characterized in that After obtaining the vehicle information of the vehicle to be serviced, the method further includes: Get the vehicle information of the current service vehicle; The service serial number of the vehicle to be serviced is determined and displayed according to the vehicle information of the current service vehicle and the vehicle information of the vehicle to be serviced.

8. The method according to claim 1, characterized in that The service information includes the service type of the vehicle to be serviced; the method further includes: The service station is determined according to the service type; the service station is used to perform the service of the service type.

9. A vehicle service system, characterized in that: include: Vehicle service equipment, service terminals, workstation image acquisition equipment, and order acceptors corresponding to the service stations; The service terminal is used to obtain service information of the vehicle to be serviced; The workstation image acquisition device is used to acquire the workstation image of the service station; The order acceptor corresponding to the service station is used to obtain the order acceptance status of the service station; The vehicle service device is used to determine an idle workstation from the service workstations based on the workstation information of the service workstation, and determine a target workstation from the idle workstations based on a preset order acceptance rule; the workstation information includes the workstation image and the order acceptance status; The vehicle service device is further configured to send service information of the vehicle to be serviced to the order acceptor corresponding to the target workstation, to instruct the vehicle to be serviced to be serviced through the target workstation.

10. A vehicle, characterized in that: The vehicle is used to perform the method according to any one of claims 1 to 8 .

11. A vehicle service device, characterized in that: include: a communication unit and a processing unit; The communication unit is used to obtain service information of the vehicle to be serviced and station information of the service station; The processing unit is configured to determine an idle workstation from the service workstations according to the workstation information, and determine a target workstation from the idle workstations based on a preset order acceptance rule; The processing unit is further configured to send service information of the vehicle to be serviced to the order acceptor corresponding to the target workstation to instruct the vehicle to be serviced to be serviced through the target workstation.

12. An electronic device, characterized in that: include: A processor and a memory; wherein the memory is used to store one or more programs, and the one or more programs include computer-executable instructions. When the electronic device is running, the processor executes the computer-executable instructions stored in the memory to enable the electronic device to perform the method described in any one of claims 1 to 8.

13. A computer-readable storage medium, characterized in that When the computer-executable instructions stored in the computer-readable storage medium are executed by a processor of an electronic device, the electronic device can perform the method according to any one of claims 1 to 8.

14. A computer program product, characterized in that include: The computer program product comprises a computer program or instructions, which, when executed on a computer, cause the computer to perform the method according to any one of claims 1 to 8 .

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