Chinese skill and tour guide ability fusion training method, device, equipment and medium

Abstract

The invention relates to a Chinese skill and tour guide ability fusion training method and device, equipment and a medium. The method comprises the following steps: acquiring voice and text data, and standardizing the voice and text data to obtain standardized data of a corresponding student; quantifying the Chinese tour guide ability based on the standardized data to obtain a basic ability report of the corresponding trainee; based on the basic capability report, performing weakness attribution analysis to obtain a capability portrait; based on the ability portrait, matching teaching resources in a preset teaching resource library to obtain the teaching resources of the corresponding student; the teaching resource library is a database containing courses and cases; and based on the teaching resources, determining an intensive training scheme of the corresponding student. By adopting the method, trainee ability can be quantified reasonably, a training scheme is recommended for weak spots, and the effects of correct training direction and reasonable training period are achieved.

Description

Technical Field

[0001] The present invention belongs to the field of intelligent language education, and specifically relates to a method, device, equipment and medium for integrating Chinese language skills with tour guide ability training. Background Art

[0002] Currently, Chinese tour guide training techniques employ a fragmented model. These include: language instruction relying solely on rote memorization of vocabulary and grammar, completely disconnected from the guiding business process; cultural indoctrination relying on generic, static examples, without specific comparisons to the native languages ​​and cultures of Southeast Asian learners, leading to frequent cross-cultural misunderstandings; and situational training relying on simple role-playing or two-dimensional videos, lacking a realistic business environment. This makes it difficult for trainees to connect their language expression with professional actions during actual tours. Traditional Chinese tour guide training techniques fail to adequately quantify trainee competencies, leading to skewed training objectives, lengthy training cycles, and ineffective service. Summary of the Invention

[0003] Based on this, it is necessary to provide a training method, device, equipment and medium for integrating Chinese language skills and tour guide ability, which can reasonably quantify students' abilities, recommend training plans for weak points, and thus achieve the correct training direction and reasonable training cycle, in response to the above technical problems.

[0004] In the first aspect, the present application provides a method for integrating Chinese language skills with tour guide abilities, comprising:

[0005] Acquire voice and text data, and standardize the voice and text data to obtain standardized data corresponding to the students; the voice and text data are recordings of students' explanations of scenic spots and records of situational dialogues during situational tasks;

[0006] Based on standardized data, quantify the Chinese tour guide ability and obtain the basic ability report of the corresponding students;

[0007] Based on the basic capability report, conduct weakness attribution analysis to obtain a capability profile;

[0008] Based on the ability profile, the system matches teaching resources in the preset teaching resource library to obtain the teaching resources for the corresponding students; the teaching resource library is a database containing tutorial courses and cases;

[0009] Based on teaching resources, determine the intensive training plan for the corresponding students.

[0010] Furthermore, voice and text data are obtained and standardized to obtain standardized data corresponding to the students, including:

[0011] Obtain the original voice stream and text conversation record; the original voice stream and text conversation record are generated by the students in the simulated tour guide leading task;

[0012] Convert the original speech stream into text and perform text structuring together with the text conversation record to obtain a text dataset;

[0013] Bind the text dataset with timestamps to obtain a time series dataset;

[0014] Based on the preset cultural rule engine, cultural labels are marked on the cultural texts in the time series dataset to obtain standardized data.

[0015] Furthermore, based on standardized data, the Chinese tour guide ability is quantified and a basic ability report of the corresponding students is obtained, including:

[0016] Based on standardized data, the preset language rule engine analyzes the student's basic Chinese proficiency and generates a language proficiency report.

[0017] Based on the standardized data, the tour guide professional ability of the corresponding students is evaluated to obtain the tour guide ability evaluation matrix;

[0018] Based on the language proficiency report and the tour guide competency assessment matrix, the intensity of cultural background interference experienced by the corresponding trainees is quantified to obtain a background interference report;

[0019] Integrate the language proficiency report, tour guide competency assessment matrix and background interference report to obtain a basic competency report.

[0020] Furthermore, the tour guide professional competence of the corresponding trainees is evaluated based on the standardized data, and a tour guide competence evaluation matrix is ​​obtained, including:

[0021] Call the preset cultural rule library, compare the standardized data with the cultural rule library, mark the error types and error frequencies in the standardized data, and obtain a list of terminology errors; error types include: incorrect professional terminology, missing service language, and cultural taboo expressions;

[0022] Based on the standardized process preset by the scenario task, the missing service nodes and sequence deviations in the standardized data are analyzed to obtain the service strategy evaluation table;

[0023] Extract cultural background information from students' personal information, associate cultural taboo expressions in the terminology error list with cultural background information, and obtain a cultural sensitivity profile;

[0024] Based on the terminology error list, service strategy evaluation form and cultural sensitivity analysis chart, the tour guide competence evaluation matrix was calculated.

[0025] Furthermore, based on the terminology error list, service strategy evaluation form, and cultural sensitivity analysis chart, a tour guide competency evaluation matrix was calculated, including:

[0026] Based on the terminology error list, the terminology accuracy score is calculated using the following formula:

[0027]

[0028] Among them, TAS is the term accuracy score, c i is the number of occurrences of the type i error term, w i is the severity weight of the type i error, N is the total number of standard terms in the scenario task, w max is the maximum weight value among the error types;

[0029] Based on the service strategy evaluation table, the process completeness score is calculated using the following formula:

[0030] PIS=β·C-γ·(M+δ·O)

[0031]

[0032] Where PIS is the process integrity score, C is the number of correctly executed process nodes, M is the number of missing necessary nodes, O is the number of nodes with disordered order, T is the total number of standard process nodes, β is the score of each standard process, γ is the missing penalty coefficient, and δ is the order error discount factor;

[0033] Based on the cultural sensitivity profile, the cultural sensitivity score is calculated using the following formula:

[0034]

[0035] Among them, CSS is the cultural sensitivity score, v i is the number of times the j-th cultural taboo is triggered, w j is the taboo type weight, b j is the cultural background coefficient, λ is the sensitivity attenuation factor;

[0036] The terminology accuracy score, process completeness score, and cultural sensitivity score were integrated to obtain the tour guide competency assessment matrix.

[0037] Furthermore, based on the language proficiency report and the tour guide competency assessment matrix, the intensity of cultural background interference experienced by the corresponding trainees is quantified to obtain a background interference report, including:

[0038] The error texts in the language proficiency report and the tour guide competence assessment matrix were clustered by error categories to obtain interference error clusters; the error categories included grammatical errors and cultural errors;

[0039] Based on the interference error cluster, the migration rule corresponding to the error text is matched in the preset migration rule library to obtain a rule matching report;

[0040] Based on the rule matching report, the root cause of the error is traced through the cultural map to obtain the cultural migration path;

[0041] Based on the interference error clusters, rule matching reports and cultural migration paths, the interference index is calculated and sorted by size to obtain the background interference report.

[0042] Furthermore, based on the basic capability report, weakness attribution analysis is performed to obtain a capability profile, including:

[0043] The basic capability report is marked based on timestamp data and scenario tasks to obtain the evaluation data package for the corresponding scenario;

[0044] Calculate the four-dimensional capability score based on the evaluation data package of the corresponding scenario and the capability dimension weights;

[0045] Based on the four-dimensional ability score, the dimensions with scores below the threshold are located and receive low scores;

[0046] Based on the error text in the low-scoring basic capability report, a weakness traceability attribution table is obtained;

[0047] Generate a capability profile based on the four-dimensional capability score and weakness tracing attribution table.

[0048] Secondly, the present application also provides a device for integrating Chinese language skills with tour guide abilities, comprising:

[0049] The source module is used to obtain voice and text data and standardize them to obtain standardized data corresponding to the students; the voice and text data are recordings of students' explanations of scenic spots and records of situational dialogues in situational tasks;

[0050] The quantitative module is used to quantify the Chinese tour guide ability based on standardized data and obtain the basic ability report of the corresponding students;

[0051] The attribution module is used to perform weakness attribution analysis based on the basic capability report and obtain a capability profile;

[0052] The matching module is used to match teaching resources in the preset teaching resource library based on the ability profile to obtain the teaching resources corresponding to the students; the teaching resource library is a database containing tutorial courses and cases;

[0053] The decision-making module is used to determine the intensive training plan for the corresponding students based on teaching resources.

[0054] In a third aspect, the present application further provides a computer device comprising a memory and a processor, wherein the memory stores a computer program, and the processor implements the steps of the method provided in the first aspect of the present application when executing the computer program.

[0055] In a fourth aspect, the present application further provides a computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, implements the steps of the method provided in the first aspect of the present application.

[0056] The above-mentioned training method, device, equipment and medium for integrating Chinese language skills with tour guide ability obtains standardized data of the corresponding students by acquiring voice and text data and standardizing the voice and text data; the voice and text data are recordings of students' explanations of scenic spots and records of situational dialogues in situational tasks; based on the standardized data, the Chinese tour guide ability is quantified to obtain a basic ability report of the corresponding students; based on the basic ability report, weakness attribution analysis is performed to obtain an ability portrait; based on the ability portrait, teaching resources are matched in a preset teaching resource library to obtain teaching resources for the corresponding students; the teaching resource library is a database containing tutorial courses and cases; based on the teaching resources, technical means are used to determine the corresponding student's intensive training plan, which can reasonably quantify the student's ability and recommend the effect of the training plan. BRIEF DESCRIPTION OF THE DRAWINGS

[0057] In order to more clearly illustrate the technical solutions in the embodiments of the present application or related technologies, the following briefly introduces the drawings required for use in the embodiments or related technical descriptions. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative work.

[0058] Figure 1 A flow chart of the method for integrating Chinese language skills with tour guide abilities provided by the present invention;

[0059] Figure 2 This is a schematic diagram of the structure of the device for integrating Chinese language skills and tour guide ability training provided by the present invention. DETAILED DESCRIPTION

[0060] In order to make the purpose, technical solutions and advantages of this application more clear, the following further describes this application in detail with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain this application and are not intended to limit this application.

[0061] In one embodiment, Figure 1 As shown, a method for integrating Chinese language skills and tour guide ability training is provided. This embodiment uses the method applied to a terminal as an example for illustration. It is understandable that the method can also be applied to a server, or to a system including a terminal and a server, and implemented through the interaction between the terminal and the server. In this embodiment, the method includes the following steps:

[0062] Step 101, obtain voice and text data, and standardize the voice and text data to obtain standardized data corresponding to the student; the voice and text data are recordings of the student's explanation of scenic spots and records of situational dialogues in the situational task.

[0063] Standardized data is a structured dataset with timestamps and cultural tags, containing all speech transcriptions and conversation records generated by trainees during the simulated tour guide task. Key fields may include timestamps, cultural tags, and text type. For example, the terminal uses ASR (Automatic Speech Recognition) technology to convert recordings into text, reorganizes fragmented conversations into logical units such as "question-answer" and "explanation-interaction," associates each text unit with the task timeline, and scans the text using a cultural rule engine, assigning cultural tags to specific expressions. Alternatively, the simulated tour guide task can be implemented by constructing a three-dimensional virtual tourism database and integrating VR / AR technology to achieve immersive interaction.

[0064] Step 102: quantify the Chinese tour guide ability based on the standardized data and obtain a basic ability report of the corresponding student.

[0065] The Basic Competency Report is a comprehensive document containing three-dimensional quantitative results. It includes scores for basic indicators such as Chinese pronunciation, grammar, and vocabulary; three core scores for terminology accuracy, process completeness, and cultural sensitivity; and reveals the extent to which the student's native language and culture interfere with Chinese expression, including specific examples. The terminal uses a grammar rule engine to detect pronunciation errors, incorrect sentences, and other errors. It counts the number of professional terminology errors, deducts points based on weights, compares to standardized service processes, detects missing nodes and sequence errors, and calculates sensitivity based on the number of cultural taboos triggered and the student's native language background. This allows for precise quantification of students' weaknesses.

[0066] Step 103: Based on the basic capability report, perform weakness attribution analysis to obtain a capability profile.

[0067] Specifically, the capability profile is a dynamic model that includes a four-dimensional score, a weakness distribution map, and an attribution table. Report data is linked to specific scenarios by timestamp, and a weighted score is calculated for each scenario's vocabulary, process, culture, and adaptability dimensions. Dimensions with scores below a threshold are automatically marked, and the original error text is retrieved from the low-scoring dimensions to create the capability profile. Optionally, the threshold is set to 70.

[0068] Step 104, based on the capability profile, matches teaching resources in a preset teaching resource library to obtain teaching resources corresponding to the students; the teaching resource library is a database containing tutorial courses and cases.

[0069] Teaching resources are customized learning packages intelligently matched from the resource library. They can include: tutorial courses: micro-lessons targeting weaknesses; case studies: real-world examples similar to the student's mistakes. For example, the four-dimensional score in the capability profile is converted into a 128-dimensional vector using a fully connected neural network, and the weakness attribution table is converted into a 768-dimensional vector using BERT (Bidirectional Encoder Representations from Transformer). The two vectors are weighted and concatenated to form a fused vector. Based on the "Related Scenario" field in the capability profile, resources with matching scenario tags are filtered from the resource library. Resources with low scores that can improve the four-dimensional capability score are retained. The similarity between the fused vector and the teaching resources is calculated, and resources with similarity above a threshold are retained. The resources are then deduplicated and sorted to obtain the teaching resources for the corresponding student.

[0070] Step 105: Determine an intensive training plan for the corresponding student based on the teaching resources.

[0071] Specifically, the intensive training program is a dynamically scheduled training plan. The terminal retrieves the preset student constraints, which may include: daily available time, target deadline, and obtains the ability improvement needs, which may include priority improvement dimensions and minimum improvement requirements, etc. Based on the constraints, the solution to maximize the student's ability improvement is sought, and then the intensive training program for the corresponding student is obtained. For example, multimodal technology is used to display cultural scenes, support cross-cultural comparative training, and automatically push corresponding chapters of online courses for weak links. Optionally, a teacher user terminal is added to support class management, learning data tracking, individual feedback generation, task assignment and automatic export of evaluation reports, providing a closed-loop solution for school teaching applications.

[0072] The method for integrating Chinese language skills and tour guide ability training provided in this embodiment obtains voice and text data, and standardizes the voice and text data to obtain standardized data for the corresponding student; the voice and text data are recordings of the student's scenic spot explanations and situational dialogue records in the scenario task; based on the standardized data, the Chinese tour guide ability is quantified to obtain a basic ability report for the corresponding student; based on the basic ability report, weakness attribution analysis is performed to obtain an ability profile; based on the ability profile, teaching resources are matched in a preset teaching resource library to obtain teaching resources for the corresponding student; the teaching resource library is a database containing tutorial courses and cases; based on the teaching resources, an intensive training plan for the corresponding student is determined. Through the above technical means, the student's ability can be reasonably quantified and a training plan suitable for the student's situation can be recommended.

[0073] In one embodiment, obtaining voice and text data and normalizing the voice and text data to obtain normalized data corresponding to the learner includes:

[0074] Step 201, obtaining original voice streams and text conversation records; the original voice streams and text conversation records are generated by students in the simulated tour guide leading task.

[0075] Specifically, the original voice stream is a real-time recording of the trainees in the high-simulation simulation tasks and real tasks, and the text conversation record is the interactive text between the trainees and the virtual tourists. The whole process of leading a tour is preset in the simulation system, covering the core scenes of the tour guide. When the trainees perform the corresponding simulation tasks and the real tour leading tasks, the microphone audio and chat box text are captured synchronously. Exemplarily, the high-simulation simulation tasks can be typical tourism scenes, such as airport pick-up, hotel check-in, scenic spot explanation, shopping guidance, emergency handling, etc. Optionally, in the high-simulation simulation tasks, a "typical work scene" of "task assignment-scene experience-role feedback" is introduced, and a three-dimensional virtual tourism scene database is constructed according to the three-step teaching process of completing typical work tasks (covering typical work scenes such as airport pick-up, hotel check-in, scenic spot explanation, shopping guidance, catering services, emergency handling, etc.), which is closer to real job requirements.

[0076] Step 202: Convert the original speech stream into text, and perform text structuring together with the text conversation record to obtain a text dataset.

[0077] Specifically, a text dataset is structured tabular data, with fields including text content, text type, and semantic units. The terminal uses ASR technology to convert audio into text data, break down conversation records into tourist questions and student answers, and segment the lecture recordings based on semantics, thereby generating a text dataset.

[0078] Step 203: Bind the text dataset with timestamps to obtain a time series dataset.

[0079] Among them, the time series dataset is structured text with absolute time tags. Each text unit is bound to the task timeline, and the tour guide service node corresponding to the text is marked to obtain the time series dataset.

[0080] Step 204 : Based on a preset cultural rule engine, cultural tags are added to the text related to culture in the time series dataset to obtain standardized data.

[0081] Specifically, standardized data is a dataset that adds cultural labels to a time-series dataset. This dataset uses a pre-set Southeast Asian cultural taboo library, adjusts rules based on the student's nationality, and detects high-risk sensitive words in texts.

[0082] This embodiment standardizes voice and text data and labels various aspects of the data, providing a good foundation for subsequent accurate and rapid quantification of student capabilities.

[0083] In one embodiment, the Chinese tour guide ability is quantified based on standardized data to obtain a basic ability report of the corresponding student, including:

[0084] Step 301: Based on the standardized data, the basic Chinese language ability of the corresponding student is analyzed by a preset language rule engine to obtain a language ability report.

[0085] The Language Proficiency Report is a specialized report used to quantify students' basic Chinese proficiency. Indicators may include pronunciation accuracy, grammatical standardization, and vocabulary richness. It uses a dedicated Chinese grammar library for tour guides and a database of industry terminology to scan standardized data sentence by sentence, noting unconventional expressions.

[0086] Step 302: Based on the standardized data, the tour guide professional ability of the corresponding student is evaluated to obtain a tour guide ability evaluation matrix.

[0087] Specifically, the Tour Guide Competency Assessment Matrix is ​​a quantitative model composed of three-dimensional scores, encompassing terminology accuracy, process completeness, and cultural sensitivity. It detects terminology errors, deducts points based on severity, analyzes missing service nodes, identifies sequence errors, considers the student's native language background, and uses an exponential function to amplify the impact of cultural taboos. These three-dimensional scores are then combined into the Tour Guide Competency Assessment Matrix.

[0088] Step 303: quantify the intensity of cultural background interference to the corresponding trainee based on the language ability report and the tour guide ability assessment matrix to obtain a background interference report.

[0089] Specifically, the background interference report is used to reveal the degree of distortion of the student's native language culture on the student's Chinese expression. The terminal clusters grammatical errors and cultural errors according to the error type, calls the Southeast Asian language migration library to match the migration rules, builds a link from native language expression to Chinese errors, and generates a background interference report based on the above information. Optionally, a "native language interference tendency model" is trained for major Southeast Asian users (such as Thai, Indonesian, and Vietnamese backgrounds) to identify typical syntactic or expression errors (such as verb position, polite expressions, etc.), and provide early warnings and reinforcement in the learning path.

[0090] Step 304 , integrating the language proficiency report, the tour guide competency assessment matrix, and the background interference report to obtain a basic competency report.

[0091] Specifically, the basic capability report may include: capability radar chart, interference source traceability table and capability level, etc.

[0092] This embodiment achieves the purpose of accurately quantifying the students' abilities by separating the evaluation dimensions and independently quantifying language ability, tour guide ability, and cultural interference, thus providing a basis for subsequent evaluation of training programs.

[0093] In one embodiment, the tour guide professional competence of the corresponding trainee is evaluated based on the standardized data to obtain a tour guide competence evaluation matrix, including:

[0094] Step 401, call the preset cultural rule library, compare the standardized data with the cultural rule library, mark the error types and error frequencies in the standardized data, and obtain a terminology error list; error types include: professional terminology errors, missing service words and cultural taboo expressions.

[0095] The terminology error list is a structured statistical table covering at least three core error categories: incorrect professional terminology, missing service language, and cultural taboos. Professional terminology errors are incorrect descriptions of scenic spots, history, and architecture; missing service language is the omission of essential service terms; and cultural taboos are expressions that violate tourist cultural taboos. A pre-installed multilingual cultural taboo library is loaded with a standard terminology library for the tour guide industry. These two libraries are used to scan standardized data sentence by sentence, then the error types are marked against a rule library. The frequency of errors is then calculated and weighted to create a terminology error list.

[0096] Step 402 : Analyze the missing service nodes and sequence deviations in the standardized data based on the standardized process preset for the scenario task to obtain a service strategy evaluation table.

[0097] Specifically, the service strategy evaluation form is a diagnostic report of process execution defects. Core indicators may include: missing nodes (number of standard process nodes that were not executed); sequence errors (number of times nodes were executed out of sequence); and correct nodes (number of nodes that were executed correctly according to the time sequence). A standard process for scenario tasks is pre-established. The terminal uses timestamps to locate the execution time of each node, compares the execution order of each node with the standard process, and detects missing nodes and sequence deviations.

[0098] Step 403: extract the cultural background information from the student's personal information, associate the cultural taboo expressions in the terminology error list with the cultural background information, and obtain a cultural sensitivity analysis diagram.

[0099] The cultural sensitivity analysis chart models the correlation between errors and the native language and culture of the learners who made them. Student background information, including nationality and language, is loaded from the learner profile, and the cultural taboos in the terminology error list are matched to this background. For example, cultural sensitivity analysis can be conducted based on factors such as popular tourist attractions, historical and cultural background, and local customs.

[0100] Step 404 : Based on the terminology error list, the service strategy evaluation table, and the cultural sensitivity profile, a tour guide capability evaluation matrix is ​​calculated.

[0101] Among them, terminology accuracy, process completeness and cultural sensitivity are calculated through formulas and integrated into a tour guide capability assessment matrix.

[0102] This embodiment improves the accuracy of quantifying student capabilities by automating attribution errors, visualizing process breaks, and heterogeneous processing of cultural errors.

[0103] In one embodiment, a tour guide competency assessment matrix is ​​calculated based on the terminology error list, the service strategy assessment form, and the cultural sensitivity profile, including:

[0104] Step 501: Based on the terminology error list, calculate the terminology accuracy score using the following formula:

[0105]

[0106] Among them, TAS is the term accuracy score, c i is the number of occurrences of the type i error term, w i is the severity weight of the type i error, N is the total number of standard terms in the scenario task, w max The maximum weight value among the error types.

[0107] Specifically, is the total weighted error, N·w max is the maximum possible penalty. For example, if there are 50 standard terms, 3 cultural taboos and 5 terminology errors, with a weight of 2.5 for cultural taboos and 1.5 for terminology errors, and the maximum weight of 3 for each error type, the terminology accuracy score is 82.3.

[0108] Step 502: Based on the service strategy evaluation table, calculate the process completeness score using the following formula:

[0109] PIS=β·C-γ·(M+δ·O)

[0110]

[0111] Among them, PIS is the process integrity score, C is the number of correctly executed process nodes, M is the number of missing necessary nodes, O is the number of nodes with disordered order, T is the total number of standard process nodes, β is the score of each standard process, γ is the missing penalty coefficient, and δ is the order error discount factor.

[0112] Specifically, β·C is the positive incentive, representing the reward for correctly executing a node, and γ·(M + δ·O) is the negative penalty, representing the combined penalty for missing and misordered nodes. For example, if a standard process consists of 10 nodes, 7 are correctly executed, 2 are missing, and 1 node is misordered, the process completeness score is 66.88.

[0113] Step 503: Based on the cultural sensitivity profile, calculate the cultural sensitivity score using the following formula:

[0114]

[0115] Among them, CSS is the cultural sensitivity score, v i is the number of times the j-th cultural taboo is triggered, w j is the taboo type weight, b j is the cultural background coefficient, and λ is the sensitivity attenuation factor.

[0116] Specifically, the exp(-x) function causes the score to decrease exponentially as more taboos are triggered, v i w j b j Together, they constitute the comprehensive intensity of cultural errors. For example, if the cultural background coefficient is 1.3, two general taboos are triggered, the general taboo weight is 1.5, and the preset sensitivity attenuation factor is 0.15, then the cultural sensitivity score is 55.7, which is a strong warning for high-risk behavior.

[0117] Step 504 : Integrate the terminology accuracy score, process completeness score, and cultural sensitivity score to obtain a tour guide competency evaluation matrix.

[0118] Specifically, the terminology accuracy score, process completeness score, and cultural sensitivity score are spliced ​​and integrated into a tour guide competency assessment matrix.

[0119] This embodiment achieves visual quantification of student abilities through non-homogeneous evaluation and non-linear mapping, providing more accurate analysis of student abilities for subsequent evaluation of training programs.

[0120] In one embodiment, the intensity of cultural background interference experienced by the corresponding trainee is quantified based on the language proficiency report and the tour guide competency assessment matrix, thereby obtaining a background interference report, including:

[0121] Step 601: Cluster the erroneous texts in the language proficiency report and the tour guide competence assessment matrix according to error categories to obtain interference error clusters; the error categories include grammatical errors and cultural errors.

[0122] Specifically, the interference error clusters are structured datasets grouped by grammatical errors and cultural errors. Grammatical errors are extracted from language proficiency reports, and cultural errors are extracted from tour guide competency assessment matrices, grouped based on semantic similarity. For example, the grammatical error group might include misuse of quantifiers and word order inversions, while the cultural error group might include taboos and historical misinterpretations.

[0123] Step 602: Based on the interference error cluster, a migration rule corresponding to the error text is matched in a preset migration rule library to obtain a rule matching report.

[0124] The rule matching report is a mapping table of errors and language migration rules. A pre-built Southeast Asian language migration rule library allows the terminal to search for rules using error text and then scan error clusters using these rules to prevent omissions.

[0125] Step 603: Based on the rule matching report, the root cause of the error is traced through the cultural map to obtain the cultural migration path.

[0126] Specifically, the cultural migration path is the transmission chain of native language cultural interference. It calls the multi-level cultural knowledge graph, starts from the matching rules, traces the cultural roots upward along the graph, and predicts potential derivative errors downward along the graph to obtain the cultural migration path.

[0127] Step 604 : Calculate the interference index based on the interference error cluster, the rule matching report, and the cultural migration path, and sort the interference indexes by size to obtain a background interference report.

[0128] Among them, the background interference report is an attribution list sorted by harm, and the interference index is related to cultural distance, error type weight and the cultural background coefficient of the students.

[0129] This embodiment introduces background interference to accurately capture the reasons why students have weak points in certain items, and can then provide targeted training plans for the corresponding students, thereby improving the accuracy of training.

[0130] In one embodiment, based on the basic capability report, a weakness attribution analysis is performed to obtain a capability profile, including:

[0131] Step 701: Mark the basic capability report based on timestamp data and scenario tasks to obtain an evaluation data package corresponding to the scenario.

[0132] Specifically, the evaluation data package is a structured dataset sliced ​​by spatiotemporal scenario, including scenario tags, timestamp fields, and data dimensions. The terminal discretizes the continuous task stream using timestamps, then divides the time domain into pre-defined tour guide scenario task nodes. Each time domain is associated with a corresponding scenario task tag, forming an independent scenario unit. All data entries in the basic capability report that overlap with the scenario time domain are extracted to generate the evaluation data package.

[0133] Step 702: Calculate the four-dimensional capability score based on the evaluation data package and capability dimension weights of the corresponding scenario.

[0134] The four-dimensional ability scoring system includes: professional expression, service process, cultural adaptability, and on-the-spot adaptability. Professional expression refers to the ability to accurately use professional terminology in the tour guide industry, calculated based on the TAS and scenario terminology density coefficient. Service process refers to the ability to perform tour guide services according to standard procedures, calculated based on the PIS and node value coefficient. Cultural adaptability refers to the ability to communicate across cultures to avoid cultural conflicts, calculated based on the CSS and scenario cultural risk coefficient. On-the-spot adaptability refers to the ability to respond to emergencies in real time, calculated based on the response delay time and event urgency coefficient in the time series dataset. The scenario terminology density coefficient, node value coefficient, scenario cultural risk coefficient, and event urgency coefficient are preset coefficients based on the scenario.

[0135] Step 703: Based on the four-dimensional capability score, locate the dimensions with scores below the threshold and obtain low-scoring items.

[0136] Specifically, the terminal sets the minimum standard for the four-dimensional capabilities, compares the four-dimensional scores of the capabilities with the threshold, eliminates the dimensions with scores greater than the threshold, and obtains low-scoring items.

[0137] Step 704: Obtain a weakness tracing attribution table based on the error text in the low-scoring item tracing basic capability report.

[0138] Specifically, the weakness attribution table can include low-level dimensions, error scenarios, root cause cases, and cultural migration paths. Based on the low-level dimensions, the terminal locates the target scenario, error words, and error type, and then locates the cultural migration path. Each error word is associated with the original speech timestamp, and the migration path is verified using the cultural knowledge graph to generate the weakness attribution table.

[0139] Step 705: Generate a capability profile based on the four-dimensional capability score and the weakness tracing attribution table.

[0140] Specifically, the capability portrait may include: a four-dimensional capability radar chart; and a table of core error root causes after penetration analysis.

[0141] This embodiment accurately captures the students' weaknesses and causes through scene quantization and weakness attribution, making the generated training plan more targeted and improving the accuracy of training.

[0142] It should be understood that, although the various steps in the flowcharts involved in the various embodiments described above are displayed in sequence according to the instructions of the arrows, these steps are not necessarily executed in sequence in the order indicated by the arrows. Unless otherwise specified herein, there is no strict order restriction on the execution of these steps, and these steps can be executed in other orders. Moreover, at least a portion of the steps in the flowcharts involved in the various embodiments described above can include multiple steps or multiple stages, and these steps or stages are not necessarily executed and completed at the same time, but can be executed at different times, and the execution order of these steps or stages is not necessarily to be carried out in sequence, but can be executed in turn or alternately with other steps or at least a portion of steps or stages in other steps.

[0143] Based on the same inventive concept, the present application also provides a device for integrating Chinese language skills and tour guide abilities, which is used to implement the aforementioned method for integrating Chinese language skills and tour guide abilities. The solution provided by this device is similar to the solution described in the aforementioned method. Therefore, the specific limitations of one or more embodiments of the device for integrating Chinese language skills and tour guide abilities provided below can be found in the aforementioned method for integrating Chinese language skills and tour guide abilities, and will not be further elaborated here.

[0144] In an exemplary embodiment, Figure 2 As shown, a device 800 for integrating Chinese language skills and tour guide ability training is provided, comprising:

[0145] The source module 801 is used to obtain voice and text data and standardize the voice and text data to obtain standardized data corresponding to the students; the voice and text data are recordings of the students' explanations of scenic spots and records of situational dialogues in the situational tasks;

[0146] Quantification module 802 is used to quantify the Chinese tour guide ability based on standardized data and obtain a basic ability report of the corresponding student;

[0147] Attribution module 803 is used to perform weakness attribution analysis based on the basic capability report to obtain a capability profile;

[0148] Matching module 804 is used to match teaching resources in a preset teaching resource library based on the ability profile to obtain teaching resources corresponding to the student; the teaching resource library is a database containing tutorial courses and cases;

[0149] The decision module 805 is used to determine the intensive training plan for the corresponding student based on the teaching resources.

[0150] Furthermore, the source module 801 is further configured to:

[0151] Obtain the original voice stream and text conversation record; the original voice stream and text conversation record are generated by the students in the simulated tour guide leading task;

[0152] Convert the original speech stream into text and perform text structuring together with the text conversation record to obtain a text dataset;

[0153] Bind the text dataset with timestamps to obtain a time series dataset;

[0154] Based on the preset cultural rule engine, cultural labels are marked on the cultural texts in the time series dataset to obtain standardized data.

[0155] Furthermore, the quantization module 802 is further configured to:

[0156] Based on standardized data, the preset language rule engine analyzes the student's basic Chinese proficiency and generates a language proficiency report.

[0157] Based on the standardized data, the tour guide professional ability of the corresponding students is evaluated to obtain the tour guide ability evaluation matrix;

[0158] Based on the language proficiency report and the tour guide competency assessment matrix, the intensity of cultural background interference experienced by the corresponding trainees is quantified to obtain a background interference report;

[0159] Integrate the language proficiency report, tour guide competency assessment matrix and background interference report to obtain a basic competency report.

[0160] Furthermore, the quantization module 802 is further configured to:

[0161] Call the preset cultural rule library, compare the standardized data with the cultural rule library, mark the error types and error frequencies in the standardized data, and obtain a list of terminology errors; error types include: incorrect professional terminology, missing service language, and cultural taboo expressions;

[0162] Based on the standardized process preset by the scenario task, the missing service nodes and sequence deviations in the standardized data are analyzed to obtain the service strategy evaluation table;

[0163] Extract cultural background information from students' personal information, associate cultural taboo expressions in the terminology error list with cultural background information, and obtain a cultural sensitivity profile;

[0164] Based on the terminology error list, service strategy evaluation form and cultural sensitivity analysis chart, the tour guide competence evaluation matrix was calculated.

[0165] Furthermore, the quantization module 802 is further configured to:

[0166] Based on the terminology error list, the terminology accuracy score is calculated using the following formula:

[0167]

[0168] Among them, TAS is the term accuracy score, c i is the number of occurrences of the type i error term, w i is the severity weight of the type i error, N is the total number of standard terms in the scenario task, w max is the maximum weight value among the error types;

[0169] Based on the service strategy evaluation table, the process completeness score is calculated using the following formula:

[0170] PIS=β·C-γ·(M+δ·O)

[0171]

[0172] Where PIS is the process integrity score, C is the number of correctly executed process nodes, M is the number of missing necessary nodes, O is the number of nodes with disordered order, T is the total number of standard process nodes, β is the score of each standard process, γ is the missing penalty coefficient, and δ is the order error discount factor;

[0173] Based on the cultural sensitivity profile, the cultural sensitivity score is calculated using the following formula:

[0174]

[0175] Among them, CSS is the cultural sensitivity score, v i is the number of times the j-th cultural taboo is triggered, w j is the taboo type weight, b j is the cultural background coefficient, λ is the sensitivity attenuation factor;

[0176] The terminology accuracy score, process completeness score, and cultural sensitivity score were integrated to obtain the tour guide competency assessment matrix.

[0177] Furthermore, the quantization module 802 is further configured to:

[0178] The error texts in the language proficiency report and the tour guide competence assessment matrix were clustered by error categories to obtain interference error clusters; the error categories included grammatical errors and cultural errors;

[0179] Based on the interference error cluster, the migration rule corresponding to the error text is matched in the preset migration rule library to obtain a rule matching report;

[0180] Based on the rule matching report, the root cause of the error is traced through the cultural map to obtain the cultural migration path;

[0181] Based on the interference error clusters, rule matching reports and cultural migration paths, the interference index is calculated and sorted by size to obtain the background interference report.

[0182] Furthermore, the attribution module 803 is further configured to:

[0183] The basic capability report is marked based on timestamp data and scenario tasks to obtain the evaluation data package for the corresponding scenario;

[0184] Calculate the four-dimensional capability score based on the evaluation data package of the corresponding scenario and the capability dimension weights;

[0185] Based on the four-dimensional ability score, the dimensions with scores below the threshold are located and receive low scores;

[0186] Based on the error text in the low-scoring basic capability report, a weakness traceability attribution table is obtained;

[0187] Generate a capability profile based on the four-dimensional capability score and weakness tracing attribution table.

[0188] In one embodiment, a computer device is provided, including a memory and a processor, wherein the memory stores a computer program, and when the processor executes the computer program, the steps of the aforementioned method for integrating Chinese language skills with tour guide ability training are implemented.

[0189] In one embodiment, a computer-readable storage medium is provided, on which a computer program is stored. When the computer program is executed by a processor, the steps in the above-mentioned method embodiments are implemented.

[0190] For the device embodiments, since they basically correspond to the method embodiments, the relevant parts can be referred to the partial description of the method embodiments. The device embodiments described above are merely illustrative, wherein the components described as separate parts may or may not be physically separated, and the parts displayed as units may or may not be physical units, that is, they may be located in one place, or they may be distributed on multiple network units. Some or all of the modules can be selected according to actual needs to achieve the purpose of the disclosed solution. A person of ordinary skill in the art can understand and implement it without expending creative work.

[0191] The above-described embodiments merely represent several implementation methods of the embodiments of the present application. While the descriptions are relatively specific and detailed, they should not be construed as limiting the scope of the patent application. It should be noted that a person skilled in the art may make various modifications and improvements without departing from the concept of the embodiments of the present application, and these modifications and improvements fall within the scope of protection of the embodiments of the present application.

Claims

1. A method for integrating Chinese language skills with tour guide ability training, characterized in that: The method comprises: Acquire voice and text data, and standardize the voice and text data to obtain standardized data corresponding to the student; the voice and text data are recordings of the student's explanation of scenic spots and records of situational dialogues during the situational tasks; quantifying the Chinese tour guide ability based on the standardized data to obtain a basic ability report of the corresponding student; Based on the basic capability report, conduct weakness attribution analysis to obtain a capability profile; Based on the capability profile, matching teaching resources in a preset teaching resource library to obtain teaching resources corresponding to the students; the teaching resource library is a database containing tutorial courses and cases; Based on the teaching resources, an intensive training plan for the corresponding students is determined.

2. The method for integrating Chinese language skills with tour guide ability training according to claim 1, characterized in that: The acquiring of voice and text data and standardizing the voice and text data to obtain standardized data corresponding to the student include: Obtaining original voice streams and text conversation records; the original voice streams and text conversation records are generated by the corresponding students in the simulated tour guide leading task; Converting the original speech stream into text, and structuring the text together with the text conversation record to obtain a text dataset; Binding the text dataset to timestamps to obtain a time series dataset; Based on a preset cultural rule engine, cultural labels are marked on the text related to culture in the time series data set to obtain the standardized data.

3. The method for integrating Chinese language skills with tour guide ability training according to claim 1, characterized in that: The method of quantifying the Chinese tour guide ability based on the standardized data to obtain the basic ability report of the corresponding student includes: Based on the standardized data, a preset language rule engine is used to analyze the basic Chinese language ability of the corresponding student to obtain a language ability report; Based on the standardized data, the tour guide professional ability of the corresponding trainee is evaluated to obtain a tour guide ability evaluation matrix; quantifying the intensity of cultural background interference experienced by the corresponding trainee based on the language proficiency report and the tour guide competency assessment matrix to obtain a background interference report; The language ability report, the tour guide ability assessment matrix and the background interference report are integrated to obtain the basic ability report.

4. The method for integrating Chinese language skills with tour guide ability training according to claim 3, characterized in that: The method of evaluating the tour guide professional competence of the corresponding trainee according to the standardized data to obtain a tour guide competence evaluation matrix includes: Calling a preset cultural rule library, comparing the standardized data with the cultural rule library, marking the error types and error frequencies in the standardized data, and obtaining a terminology error list; the error types include: incorrect professional terminology, missing service language, and cultural taboo expressions; Analyze missing service nodes and sequence deviations in the standardized data based on the standardized process preset by the scenario task to obtain a service strategy evaluation table; Extracting cultural background information from the student's personal information, correlating the cultural taboo expressions in the term error list with the cultural background information, and obtaining a cultural sensitivity profile; The tour guide capability evaluation matrix is ​​calculated based on the terminology error list, the service strategy evaluation table, and the cultural sensitivity profile.

5. The method for integrating Chinese language skills with tour guide ability training according to claim 4, characterized in that: The guide competence evaluation matrix is ​​calculated based on the terminology error list, the service strategy evaluation table, and the cultural sensitivity profile, including: Based on the terminology error list, the terminology accuracy score is calculated using the following formula: Among them, TAS is the term accuracy score, c i is the number of occurrences of the type i error term, w i is the severity weight of the type i error, N is the total number of standard terms in the scenario task, w max is the maximum weight value among the error types; Based on the service strategy evaluation table, the process completeness score is calculated using the following formula: PIS=β·C-γ·(M+δ·O) Where PIS is the process integrity score, C is the number of correctly executed process nodes, M is the number of missing necessary nodes, O is the number of nodes with disordered order, T is the total number of standard process nodes, β is the score of each standard process, γ is the missing penalty coefficient, and δ is the order error discount factor; Based on the cultural sensitivity profile, the cultural sensitivity score is calculated using the following formula: Among them, CSS is the cultural sensitivity score, v i is the number of times the j-th cultural taboo is triggered, w j is the taboo type weight, b j is the cultural background coefficient, λ is the sensitivity attenuation factor; The terminology accuracy score, the process completeness score, and the cultural sensitivity score are integrated to obtain the tour guide capability evaluation matrix.

6. The method for integrating Chinese language skills with tour guide ability training according to claim 3, characterized in that: The intensity of cultural background interference of the corresponding trainee is quantified based on the language proficiency report and the tour guide ability assessment matrix to obtain a background interference report, including: Clustering the erroneous texts in the language proficiency report and the tour guide competency assessment matrix according to error categories to obtain interference error clusters; the error categories include grammatical errors and cultural errors; Based on the interference error cluster, the migration rule corresponding to the error text is matched in a preset migration rule library to obtain a rule matching report; Based on the rule matching report, the root cause of the error is traced through the cultural map to obtain the cultural migration path; Based on the interference error cluster, the rule matching report and the cultural migration path, an interference index is calculated, and the interference index is sorted by size to obtain the background interference report.

7. The method for integrating Chinese language skills with tour guide ability training according to any one of claims 1 to 6, characterized in that: Based on the basic capability report, weakness attribution analysis is performed to obtain a capability profile, including: Marking the basic capability report based on timestamp data and the scenario task to obtain an evaluation data packet corresponding to the scenario; Calculate the four-dimensional capability score based on the evaluation data package and capability dimension weights of the corresponding scenario; Based on the four-dimensional scoring of the capability, the dimensions with scores below the threshold are located and given low scores; Based on the low-scoring items, trace back the error text in the basic capability report to obtain a weakness tracing attribution table; The capability profile is generated based on the four-dimensional capability score and the weakness tracing attribution table.

8. A device for integrating Chinese language skills with tour guide ability training, characterized in that: The device comprises: The source module is used to obtain voice and text data and standardize the voice and text data to obtain standardized data corresponding to the students; the voice and text data are recordings of scenic spot explanations and situational dialogues conducted by students in situational tasks; A quantification module is used to quantify the Chinese tour guide ability based on the standardized data and obtain a basic ability report of the corresponding student; An attribution module is used to perform weakness attribution analysis based on the basic capability report to obtain a capability profile; A matching module is used to match teaching resources in a preset teaching resource library based on the ability profile to obtain teaching resources corresponding to the student; the teaching resource library is a database containing tutorial courses and cases; The decision module is used to determine an intensive training plan for the corresponding student based on the teaching resources.

9. A computer device comprising a memory and a processor, wherein the memory stores a computer program, wherein: When the processor executes the computer program, the steps of the method according to any one of claims 1 to 7 are implemented.

10. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 7 are implemented.

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