Low-voltage marketing and distribution integrated service platform

Abstract

The invention discloses a low-voltage marketing and distribution fusion service platform, which relates to the technical field of power systems and comprises a mobile phone + back splint terminal, a new-generation fusion operation terminal and an operation system. The mobile phone and back splint terminal and the new generation fusion operation terminal are integrated, unification and simplification of operation equipment are achieved, the mobile phone and back splint hardware are combined through the platform, efficient communication and data transmission between a mobile application and back splint peripheral equipment are achieved through an i state grid mobile application interface and an adaptive driver, and meanwhile the operation efficiency is improved. The new generation fusion operation terminal adopts the design of'special PAD / PDA + electric power gap base ', and supports the development of operation APP software and an integrated adaptation scheme on an embedded gap OS platform, so that one terminal can bear the original operation capability of needing a plurality of handheld cranes, and the integration not only facilitates the outdoor operation of employees, but also reduces the equipment maintenance cost.

Description

Technical Field

[0001] This invention relates to the field of power system technology, specifically to a low-voltage integrated operation and distribution business platform. Background Technology

[0002] With the deepening of the State Grid's digital transformation, the low-voltage operation and distribution integration business platform has emerged. Through technological innovation, it improves the efficiency of power grid operation and service quality. The platform integrates multiple business areas such as low-voltage power marketing management, distribution operation management, and customer service, realizing data integration, sharing, and collaborative business processing. Among them, the core supporting technology of the platform plays a crucial role.

[0003] Before the emergence of the low-voltage operation and maintenance integration business platform, traditional technologies had many shortcomings. First, there was a lack of unified data standards and interface specifications between various professional systems, resulting in serious data silos and ineffective information sharing. Second, traditional operation terminals were diverse in type and had limited functions, which could not meet the needs of multi-job and multi-professional collaborative operations. Frontline employees had to carry multiple devices to work outside, which not only reduced work efficiency but also increased management difficulty. In addition, traditional technologies also had many vulnerabilities in terms of security protection and data protection, making it difficult to ensure the safe and stable operation of the power grid.

[0004] Therefore, developing a low-voltage operation and maintenance integrated business platform not only solves many problems existing in traditional technologies, but also improves the efficiency of power grid operation and service quality, providing strong support for the digital transformation of the State Grid. Summary of the Invention

[0005] The purpose of this invention is to overcome the shortcomings of existing technologies and provide a low-voltage operation and maintenance integrated business platform. This platform achieves unified management of application software and mutual calling of multiple elements by designing a unified application framework mechanism and a multi-terminal information system public service capability system, thereby improving operational efficiency and work efficiency. At the same time, the platform introduces an artificial intelligence-based intelligent work order allocation system and a real-time work order scheduling model, which can intelligently and accurately allocate work orders based on multi-dimensional factors and dynamically adjust the execution order according to the on-site operation situation, ensuring optimal resource utilization and efficient business collaboration.

[0006] To solve the above-mentioned technical problems, the present invention provides the following technical solution: a low-voltage operation and distribution integrated service platform, which includes: a mobile phone + back clip terminal, a new generation of integrated operation terminal and an operation system;

[0007] The mobile phone + back clip terminal: connects and adapts to the iGuowang mobile application via the interface of the mobile phone back clip hardware.

[0008] The new generation of integrated operation terminal combines the characteristics of the power HarmonyOS system and uses multi-terminal integrated operation terminal technology to create a "dedicated PAD / PDA + power HarmonyOS base". Different operation APP software and matching integrated adaptation solutions are developed on the embedded HarmonyOS platform.

[0009] The aforementioned Operation System 1 has a unified application framework, including UI standards, authentication standards, page events, and work order processes. It possesses business public service capabilities and related components, as well as management, operation, and evaluation functions for internal and external network applications.

[0010] Furthermore, the mobile phone + back clip terminal uses the mobile phone back clip hardware to interface with the iGuo.com mobile application and adapt the driver. It collaborates with iGuo.com to design a mobile phone back clip hardware interface that is compatible with the architecture and interface of its mobile application, so as to realize communication and data transmission between the mobile phone and the back clip. It has an interface testing mechanism to regularly test the iGuo.com mobile application interface and driver adaptation.

[0011] Furthermore, the terminal device functions of the mobile phone + back clip terminal include: on-site power outage or restoration function, on-site meter reading function, and on-site time synchronization function;

[0012] The on-site power outage or restoration function: It interfaces with the power dispatching system to obtain power outage or restoration commands, transmits the commands to the on-site equipment via a mobile phone clip, and has a security verification mechanism, so that only authorized personnel can perform power outage or restoration operations;

[0013] The on-site meter reading function utilizes barcode scanning on the back clip to quickly read meter information, supports the reading of current and frozen data, and performs real-time verification and storage of meter reading data, uploading it to the iStateGrid system in real time.

[0014] The on-site time synchronization function synchronizes with the network time server and periodically prompts employees to perform time synchronization operations.

[0015] Furthermore, the new generation of integrated operation terminal develops different operation APP software and corresponding integrated adaptation solutions on the embedded HarmonyOS platform. For various operation tasks of low-voltage operation and distribution integrated business, there are corresponding operation APP software with unified design specifications and development standards. Through the integrated adaptation solution, the operation APP software can be seamlessly connected with the power HarmonyOS base and other related systems. The APP software has an update and maintenance mechanism.

[0016] Furthermore, the unified application framework in the aforementioned job system includes UI standards, authentication standards, page events, and work order processes;

[0017] The UI standard has a unified user interface design specification, and all applications of the mobile phone + back clip terminal, the new generation of integrated operation terminal and operation system have a consistent interface style.

[0018] The authentication standard has a strict user authentication and authorization mechanism, manages permissions for different user roles, and achieves single sign-on by integrating with the identity verification system of mobile phone + back clip terminal and new generation converged operation terminal, allowing users to seamlessly switch between different terminal devices.

[0019] The page events define standardized page interaction events, standardize the jump and data transmission logic between various application pages, and when a user performs an operation on a mobile phone + back clip terminal, the relevant information is accurately transmitted to the operation system for processing through a unified page event mechanism, and the results are promptly fed back to the terminal device for display.

[0020] The work order process is clearly defined, covering all aspects of work order creation, allocation, execution, feedback, and review.

[0021] Furthermore, the business public service capabilities and related components in the Operation 1 system include: data storage and management, data analysis and mining, message notification and push, work order center component, data sharing component, and tool component;

[0022] The data storage and management: Through a centralized data storage and management platform, various types of data related to low-voltage operation and distribution services are stored. Through a data synchronization mechanism with mobile phone + back clip terminal and new generation converged operation terminal, data backup and recovery functions are also provided.

[0023] The data analysis and mining capabilities enable in-depth mining and analysis of stored data to support business decisions. Data collected during on-site operations by the mobile phone + back clip terminal and the new generation of integrated operation terminal will also be uploaded to the operation system in real time for analysis and processing.

[0024] The message notification and push features include a message notification center that enables real-time message push between the system and terminal devices. When new work orders are assigned, tasks are changed, or important information is announced by the system, it can be promptly pushed to the mobile phones and clip-on terminals or new-generation converged work terminals of relevant operators. Operators can then use their terminal devices to provide feedback on work progress and issues to the system, enabling two-way communication.

[0025] The work order center component is responsible for the unified management and scheduling of work orders. It receives work order requests from various channels and accurately allocates work orders based on multiple factors such as the skill level of the operators, workload, geographical location, urgency, and type of the work orders. At the same time, by establishing a real-time work order scheduling model, it dynamically adjusts the execution order and allocation scheme of work orders according to changes in the on-site operation situation.

[0026] The data sharing component enables data sharing and interaction between the Operation System and other related business systems. Through standardized data interfaces and protocols, it integrates and shares the data required for low-voltage operation and distribution services. The mobile phone + back clip terminal and the new generation of integrated operation terminal can obtain data support from other systems in real time during operation, and can also feed back the collected data to the relevant systems.

[0027] The tool components provide practical tools that enable a wide range of applications through integration with mobile phones and back clips as well as next-generation converged operating terminals.

[0028] Furthermore, the system allocates work orders by calculating the matching degree between each worker and various types of work orders, assuming the skill matching degree is J. i The workload is G i The distance is A i And the urgency matching degree is B. i The calculation formula is: Among them, w1, w2, w3, and w4 are weighting coefficients.

[0029] Furthermore, the system establishes a real-time work order scheduling model to dynamically adjust the execution order and allocation scheme of work orders based on changes in on-site work conditions. The formula is as follows: Where S represents the comprehensive evaluation index for work order scheduling, n is the number of work orders to be scheduled, and w i E is the weighting coefficient of work order i. i T represents the urgency score of work order i. i T represents the estimated processing time of work order i. i R represents the estimated processing time for work order i. i P is a resource availability metric related to work order i. i T represents the priority score of work order i. max It is a preset maximum allowed processing time.

[0030] Furthermore, the system also includes the management, operation, and evaluation of internal and external network applications.

[0031] Application management: Establish a sound application management mechanism to deploy, update, maintain and monitor various applications in the Operation 1 system, and manage application versions uniformly through the application management platform to push update patches in a timely manner;

[0032] The operational plan includes user training, technical support, and business promotion, providing comprehensive training services for operational personnel.

[0033] The evaluation indicators include an evaluation indicator system that regularly evaluates the performance, functionality, and user satisfaction of the system. By collecting and analyzing evaluation data, problems and shortcomings in the system can be identified in a timely manner, and the system can be optimized and improved.

[0034] Furthermore, as stated above.

[0035] Compared with existing technologies, this low-voltage integrated operation and maintenance service platform has the following advantages:

[0036] I. This invention achieves unification and simplification of work equipment by integrating a mobile phone and a back clip into a single terminal and a new generation of converged work terminal. This platform combines the mobile phone with the back clip hardware and utilizes the iGuowang mobile application interface and adapter drivers to achieve efficient communication and data transmission between the mobile application and the back clip peripheral. At the same time, the new generation of converged work terminal adopts a design of "dedicated PAD / PDA + power HarmonyOS base", which supports the development of work APP software and integrated adaptation solutions on the embedded HarmonyOS platform, enabling one terminal to undertake the work capabilities that previously required multiple handheld devices. This integration not only facilitates employees' field work but also reduces equipment maintenance costs.

[0037] Second, this invention establishes a unified management mechanism and a multi-terminal information system public service capability system to meet the needs of mutual access and aggregation of to-do items, messages, work orders, data, and tools among various applications, thereby improving operational efficiency. It comprehensively considers multiple factors such as the skill level of operators, workload, geographical location, and the urgency and type of work orders to achieve intelligent and precise allocation, improve the timeliness and accuracy of work order processing, and, based on sudden on-site failures, personnel changes, and changes in work conditions, relies on real-time communication with on-site operation terminals to grasp the progress of work and resource status, dynamically adjust the work order execution order and allocation plan, achieve optimal resource utilization and efficient business collaboration, and powerfully promote the deep integration and optimization of low-voltage operation and maintenance services.

[0038] Other advantages, objectives and features of the invention will be set forth in part in the description which follows, and in part will be apparent to those skilled in the art from the following examination or study, or may be learned from the practice of the invention. Attached Figure Description

[0039] To more clearly illustrate the technical solutions in the embodiments of the present invention or the prior art, the accompanying drawings used in the description of the embodiments or the prior art will be briefly introduced below. Obviously, the drawings described below are merely some embodiments of the present invention. For those skilled in the art, other drawings can be obtained based on these drawings without any creative effort.

[0040] Figure 1 A schematic diagram of the low-voltage integrated operation and maintenance business platform;

[0041] Figure 2 This is a flowchart for the first task system. Detailed Implementation

[0042] The technical solutions in the embodiments of the present invention will be clearly and completely described below. Obviously, the described embodiments are only some embodiments of the present invention, and not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative effort are within the scope of protection of the present invention.

[0043] Example 1:

[0044] Routine meter reading and equipment inspection:

[0045] In a low-voltage distribution and maintenance service scenario in a certain community, the work involves meter reading of numerous electricity meters and inspection of power equipment within the community.

[0046] Workers use a mobile phone and a clip-on device to read meters and conduct inspections.

[0047] The workers arrive at the designated area of ​​the community carrying a mobile phone and a clip-on device. First, they turn on the barcode scanning function of the clip-on device and scan the barcode on the electricity meter. Through efficient communication and data transmission with the mobile phone, the clip-on device quickly obtains relevant information about the electricity meter, including the current electricity reading and the meter number.

[0048] The collected data will be verified in real time by the mobile phone and the back clip terminal according to preset rules to ensure the accuracy of the data. For example, it will check whether the data format is correct and whether the battery reading is within a reasonable range. After the verification is passed, the data will be stored in the terminal device and uploaded to the iGuowang system in real time through the interface with the iGuowang system.

[0049] While reading meters, the workers also inspect the electrical equipment in the community. During the inspection, if any electrical equipment is found to be damaged or making abnormal noises, the workers immediately use their mobile phone clips to connect to the iGuowang system. Through the iGuowang mobile application interface, the workers accurately report the detailed abnormal information of the equipment to the relevant departments, including the location of the equipment and a description of the abnormal phenomenon.

[0050] Collaborative work of the system:

[0051] After receiving equipment malfunction information from operators, the work order center component quickly activates. Based on pre-set rules and algorithms, it analyzes and processes the malfunction information, generating a detailed equipment maintenance work order. During work order generation, the work order center considers multiple factors to determine the relevant attributes of the work order. For example, it determines the urgency level of the work order (denoted as E) based on the severity of the equipment malfunction and its potential impact on power supply. i Based on the type of equipment and its location, the type of work order and the processing department are determined. Next, the work order center determines the skill level of the operator (set as J). i ), workload (set as G) i ), Geographical location (let's call it A) i The system considers multiple factors, including the urgency of work orders, and employs an intelligent allocation algorithm for precise work order allocation. Specifically, the system first selects a list of operators skilled in handling the equipment malfunction. Then, it calculates the workload of each operator, prioritizing those with relatively low workloads to ensure they have sufficient time and energy to handle new work orders. Simultaneously, it considers the distance between the operator and the malfunctioning equipment, selecting those closer to reduce travel time and improve response speed. Furthermore, it assigns different weights to work orders of varying urgency, calculating the matching degree between each operator and the work order using the following formula: Where w1, w2, w3, and w4 are weighting coefficients, B i To match the urgency level, the most suitable operator is ultimately determined to execute the work order.

[0052] Applications of the new generation of converged operation terminals:

[0053] After receiving the notification, the operator assigned to the work order went to the site of the faulty equipment with the new generation of integrated operation terminal.

[0054] Upon arrival at the site, the operators open the operation APP software on their terminals. Through this software, the operators can view detailed information about the equipment, including the equipment model, technical parameters, and historical maintenance records, in order to better understand the equipment's condition and formulate maintenance plans.

[0055] During the maintenance process, operators use various communication modules on the terminal, such as 4G / 5G networks and Bluetooth, to communicate and collaborate with other operators or relevant departments in real time. For example, if they encounter complex faults, operators can use video call functions to conduct remote consultations with technical experts and obtain professional guidance and advice.

[0056] After the maintenance is completed, the operators use the maintenance APP software again to record the maintenance results in detail and report them to the maintenance system. After receiving the feedback information, the system updates the equipment status information and records and evaluates the maintenance work to provide a reference for subsequent equipment management and maintenance.

[0057] In summary, in the embodiments of daily meter reading and equipment inspection, the low-voltage operation and maintenance integrated business platform of the present invention demonstrates an efficient and collaborative working mode. Operators can conveniently complete meter reading and equipment inspection tasks and promptly report abnormal information through a mobile phone and a clip-on terminal. The operation system, with the help of the work order center component, accurately allocates work orders based on multiple dimensions, including operator skill level, workload, geographical location, and work order urgency, through a specific matching degree calculation formula. The new generation of integrated operation terminals plays an important role in the maintenance process. Operators use its rich functions to collaborate with other personnel, ultimately completing equipment maintenance and feeding back the results to the system. This entire process fully demonstrates the close cooperation between the various parts of the platform, effectively improving the work efficiency and management level of daily low-voltage operation and maintenance business.

[0058] Example 2:

[0059] Emergency Repair of Sudden Faults:

[0060] A sudden power outage occurred in a certain area, requiring a rapid response and efficient repair work to restore normal power supply.

[0061] Fault information reporting and work order generation:

[0062] The power monitoring system detects power faults in the area in real time, immediately triggers a work order request, and sends the relevant fault information to the work order center of the Operation System.

[0063] After receiving fault information, the work order center quickly analyzes and processes it. Based on the fault type (e.g., line short circuit, transformer fault), the scope of impact (number of users involved, area area), and factors that may threaten power supply safety, it initially determines the urgency level of the work order (denoted as E). i And priorities, for example, for faults with a large impact range that may cause large-scale power outages, they are set to the highest priority.

[0064] Dynamic work order scheduling:

[0065] The system initiates a real-time work order scheduling model, which continuously acquires the location information of on-site workers (via the positioning function of their portable devices), their work status (current work orders being executed, and whether they are idle), and the availability of equipment resources (denoted as R). iBased on this key information, the system uses a dynamic adjustment strategy to optimize the execution order and allocation scheme of work orders. Specifically, firstly, based on a time window scheduling strategy, a shorter processing time window (denoted as T) is set for this sudden failure work order. max To ensure power restoration as quickly as possible, the system uses a resource balancing strategy to check the distribution of personnel and equipment resources in each area. If personnel are found to be working on other non-emergency work orders in areas close to the fault site, the system will determine whether these personnel can be reassigned to the fault repair work order based on the actual situation. Simultaneously, the availability of equipment resources is considered to ensure that the reassigned personnel can arrive at the site with the necessary repair equipment in a timely manner. Finally, the system adjusts its strategy based on feedback, continuously monitoring personnel feedback during work order scheduling. Through this dynamic scheduling process, the system ultimately determines the optimal allocation of personnel and resources. For each work order to be scheduled, its comprehensive evaluation index S is calculated using the following formula: Where n is the number of work orders to be scheduled, w i T is the weighting coefficient of work order i. i P represents the estimated processing time for work order i. i (Represents the priority score of work order i), accurately assigning the emergency repair work order to the most suitable operator and notifying them to go to the fault site immediately.

[0066] Worker response and work execution:

[0067] After receiving the work order information through the new generation of integrated operation terminals, the dispatched operators can quickly view the work order details and understand the specific situation and location information of the fault.

[0068] The operators carry the necessary tools and equipment and travel to the fault site in emergency repair vehicles (if necessary). During the journey, the operators can maintain contact with the dispatch center through terminal equipment to obtain the latest instructions and information at any time.

[0069] Upon arrival at the site, the operators first used the terminal's on-site power outage (restoration) function to connect with the power dispatch system, obtain power outage (restoration) instructions, and strictly followed the safety operating procedures to transmit the instructions to the on-site equipment through the terminal to carry out safe power outage (restoration) operations, ensuring the safe progress of the emergency repair work.

[0070] After the power outage (restoration) operation is completed, the operators use the terminal tool components and related operation APP software to conduct a comprehensive investigation and repair of the fault. For example, they use an infrared thermal imager to detect whether the line is overheating, and use electrical testing instruments to measure various parameters of the equipment. If new problems are found or more resources are needed during the investigation, the operators promptly report to the dispatch center through the terminal equipment. The dispatch center coordinates and arranges according to the actual situation.

[0071] After a tense but orderly emergency repair operation, the fault was successfully eliminated. The operators used the on-site power restoration function of the terminal again to restore the equipment to normal power supply. They also recorded the repair results in detail through the operation APP software, including the cause of the fault, the repair measures, and the time taken, and fed the information back to the operation system. The system conducted a comprehensive evaluation of the emergency repair work, summarized the lessons learned, and provided a reference for handling similar faults in the future.

[0072] In summary, in the embodiments of emergency repair of sudden faults, the advantages of the low-voltage operation and distribution integrated service platform of the present invention are further highlighted. From the automatic triggering of work order requests by the power monitoring system when a fault occurs, to the work order center optimizing scheduling based on the location, working status, and equipment resource availability of on-site operators using a dynamic work order scheduling model and related formulas, and then to the rapid response and execution of repair tasks by operators through the new generation of integrated operation terminals, each link is closely connected and highly collaborative. In this way, the platform can quickly and rationally allocate resources in emergency situations to ensure that faults are repaired in a timely manner, minimize the impact on power supply to users, and effectively guarantee the stable operation of the power system and the reliability of power supply.

[0073] It will be apparent to those skilled in the art that the present invention is not limited to the details of the exemplary embodiments described above, and that the invention can be implemented in other specific forms without departing from its spirit or essential characteristics. Therefore, the embodiments should be considered in all respects as exemplary and non-limiting, and the scope of the invention is defined by the appended claims rather than the foregoing description. Thus, all variations falling within the meaning and scope of equivalents of the claims are intended to be included within the present invention. No reference numerals in the claims should be construed as limiting the scope of the claims.

Claims

1. A low-voltage integrated operation and maintenance service platform, characterized in that: The platform includes: a mobile phone + clip-on terminal, a new generation of integrated operation terminal, and an operation system; The mobile phone + back clip terminal: connects to the iGuowang mobile application via the interface of the mobile phone back clip hardware and the driver adaptation driver. The new generation of integrated operation terminal combines the characteristics of the power HarmonyOS system and uses multi-terminal integrated operation terminal technology to create a "dedicated PAD / PDA + power HarmonyOS base". Different operation APP software and matching integrated adaptation solutions are developed on the embedded HarmonyOS platform. The aforementioned Operation System 1 has a unified application framework, including UI standards, authentication standards, page events, and work order processes. It possesses business public service capabilities and related components, as well as management, operation, and evaluation functions for internal and external network applications.

2. The low-voltage operation and maintenance integrated service platform according to claim 1, characterized in that, The mobile phone + back clip terminal uses the mobile phone back clip hardware to interface with the iGuo.com mobile application and adapt the driver. It cooperates with iGuo.com to design a mobile phone back clip hardware interface that is compatible with the architecture and interface of its mobile application, so as to realize communication and data transmission between the mobile phone and the back clip. It has an interface testing mechanism to regularly test the iGuo.com mobile application interface and driver adaptation.

3. The low-voltage operation and distribution integrated service platform according to claim 1, characterized in that, The terminal device functions of the mobile phone + back clip terminal include: on-site power outage or restoration function, on-site meter reading function, and on-site time synchronization function; The on-site power outage or restoration function: It interfaces with the power dispatching system to obtain power outage or restoration commands, transmits the commands to the on-site equipment via a mobile phone clip, and has a security verification mechanism, so that only authorized personnel can perform power outage or restoration operations; The on-site meter reading function utilizes barcode scanning on the back clip to quickly read meter information, supports the reading of current and frozen data, and performs real-time verification and storage of meter reading data, uploading it to the iStateGrid system in real time. The on-site time synchronization function synchronizes with the network time server and periodically prompts employees to perform time synchronization operations.

4. The low-voltage operation and maintenance integrated service platform according to claim 1, characterized in that, The new generation of integrated operation terminal includes both hardware and software: "dedicated PAD / PDA + power HarmonyOS base". The hardware includes: dedicated PAD / PDA hardware, high-performance processor and large-capacity memory, HarmonyOS power base, multiple communication modules, security chip and sensors; The software includes: a customized operating system based on the embedded HarmonyOS platform, a unified software architecture, and different job application software.

5. The low-voltage operation and maintenance integrated service platform according to claim 1, characterized in that, The new generation of integrated operation terminal has different operation APP software and matching integrated adaptation solutions developed on the embedded HarmonyOS platform. For various operation tasks of low-voltage operation and distribution integrated business, there are corresponding operation APP software with unified design specifications and development standards. Through the integrated adaptation solution, the operation APP software can be seamlessly connected with the power HarmonyOS base and other related systems. The APP software has an update and maintenance mechanism.

6. The low-voltage operation and maintenance integrated service platform according to claim 1, characterized in that, The unified application framework in the Operation 1 system includes UI standards, authentication standards, page events, and work order processes; The UI standard has a unified user interface design specification, and all applications of the mobile phone + back clip terminal, the new generation of integrated operation terminal and operation system have a consistent interface style. The authentication standard has a strict user authentication and authorization mechanism, manages permissions for different user roles, and achieves single sign-on by integrating with the identity verification system of mobile phone + back clip terminal and new generation converged operation terminal, allowing users to seamlessly switch between different terminal devices. The page events define standardized page interaction events, standardize the jump and data transmission logic between various application pages, and when a user performs an operation on a mobile phone + back clip terminal, the relevant information is accurately transmitted to the operation system for processing through a unified page event mechanism, and the results are promptly fed back to the terminal device for display. The work order process is clearly defined, covering all aspects of work order creation, allocation, execution, feedback, and review.

7. The low-voltage operation and distribution integrated service platform according to claim 1, characterized in that, The business public service capabilities and related components in the Operation 1 system include: data storage and management, data analysis and mining, message notification and push, work order center component, data sharing component, and tool component; The data storage and management: Through a centralized data storage and management platform, various types of data related to low-voltage operation and distribution services are stored. Through a data synchronization mechanism with mobile phone + back clip terminal and new generation converged operation terminal, data backup and recovery functions are also provided. The data analysis and mining capabilities enable in-depth mining and analysis of stored data to support business decisions. Data collected during on-site operations by the mobile phone + back clip terminal and the new generation of integrated operation terminal will also be uploaded to the operation system in real time for analysis and processing. The message notification and push features include a message notification center that enables real-time message push between the system and terminal devices. When new work orders are assigned, tasks are changed, or important information is announced by the system, it can be promptly pushed to the mobile phones and clip-on terminals or new-generation converged work terminals of relevant operators. Operators can then use their terminal devices to provide feedback on work progress and issues to the system, enabling two-way communication. The work order center component is responsible for the unified management and scheduling of work orders. It receives work order requests from various channels and accurately allocates work orders based on multiple factors such as the skill level of the operators, workload, geographical location, urgency, and type of the work orders. At the same time, by establishing a real-time work order scheduling model, it dynamically adjusts the execution order and allocation scheme of work orders according to changes in the on-site operation situation. The data sharing component enables data sharing and interaction between the Operation System and other related business systems. Through standardized data interfaces and protocols, it integrates and shares the data required for low-voltage operation and distribution services. The mobile phone + back clip terminal and the new generation of integrated operation terminal can obtain data support from other systems in real time during operation, and can also feed back the collected data to the relevant systems. The tool components provide practical tools that enable a wide range of applications through integration with mobile phones and back clips as well as next-generation converged operating terminals.

8. The low-voltage operation and maintenance integrated service platform according to claim 7, characterized in that, The aforementioned task system allocates tasks by calculating the matching degree between each worker and various types of work orders. Let the skill matching degree be J. i The workload is G i The distance is A i And the urgency matching degree is B. i The calculation formula is: Among them, w1, w2, w3, and w4 are weighting coefficients.

9. The low-voltage operation and maintenance integrated service platform according to claim 7, characterized in that, The aforementioned Operation 1 system establishes a real-time work order scheduling model, dynamically adjusting the execution order and allocation scheme of work orders based on changes in on-site operation conditions. The formula is as follows: Where S represents the comprehensive evaluation index for work order scheduling, n is the number of work orders to be scheduled, and w i E is the weighting coefficient of work order i. i T represents the urgency score of work order i. i T represents the estimated processing time of work order i. i R represents the estimated processing time for work order i. i P is a resource availability metric related to work order i. i T represents the priority score of work order i. max It is a preset maximum allowed processing time.

10. The low-voltage operation and maintenance integrated service platform according to claim 1, characterized in that, The system includes the management, operation, and evaluation of internal and external network applications. Application management: Establish a sound application management mechanism to deploy, update, maintain and monitor various applications in the Operation 1 system, and manage application versions uniformly through the application management platform to push update patches in a timely manner; The operational plan includes user training, technical support, and business promotion, providing comprehensive training services for operational personnel. The evaluation indicators include an evaluation indicator system that regularly evaluates the performance, functionality, and user satisfaction of the system. By collecting and analyzing evaluation data, problems and shortcomings in the system can be identified in a timely manner, and the system can be optimized and improved.

Images