Multi-terminal collaborative task work order management method and device in operation process and computer equipment

Abstract

The invention relates to a multi-terminal collaborative task work order management method and device in an operation process and computer equipment. The method comprises the steps of receiving an execution instruction of a target task; based on the execution instruction of the target task, a work ticket and an operation ticket corresponding to the target task are created, the work ticket comprises task description information of the target task, and the operation ticket comprises execution related information of operation steps in the target task; and sending the task work order information to the operation field terminal, wherein the task work order information comprises a work order and an operation order. The work ticket and the operation ticket are sent to the on-site operation terminal, so that the on-site operation terminal can obtain on-site information according to the work ticket and the operation ticket, data interaction between the platform end and the on-site operation terminal is standardized, and the data interaction capability between the platform end and the on-site operation terminal is improved. And the operation efficiency and the normalization and accuracy of data are improved.

Description

Technical Field

[0001] This application relates to the field of work order management technology, and in particular to a method, apparatus and computer equipment for multi-terminal collaborative task work order management during operation. Background Technology

[0002] Traditional power system field operation management (such as transmission line maintenance and substation equipment operation) mainly relies on paper-based work orders and manual communication and coordination. The creation, allocation, and execution of work tasks are fragmented, lacking an efficient digital collaboration mechanism.

[0003] In traditional technologies, the collection of key on-site data such as operation records, equipment status, and environmental information relies heavily on manual paper records or simple electronic data entry methods.

[0004] However, traditional task order management methods suffer from weak data interaction capabilities. Summary of the Invention

[0005] Therefore, it is necessary to provide a task order management method, device, and computer equipment that can improve data interaction capabilities and enable multi-terminal collaboration during the operation process, in order to address the above-mentioned technical problems.

[0006] Firstly, this application provides a task order management method for multi-terminal collaboration during operation, applied to a platform, the method comprising:

[0007] Receive the execution instructions for the target task;

[0008] Based on the execution instructions of the target task, a work order and an operation ticket corresponding to the target task are created. The work order includes the task description information of the target task, and the operation ticket includes the execution information of the operation steps in the target task.

[0009] The task work order information is sent to the work site terminal. The task work order information includes the work ticket and the operation ticket.

[0010] In one embodiment, the task description information includes at least one of task executor information, work location, work equipment, and work time, and the execution-related information includes: execution method, and / or, execution order;

[0011] Before sending the task order information to the work site terminal, the method further includes:

[0012] Based on the work order and the operation ticket, determine the work instruction information;

[0013] The task order information also includes the work instruction information, which can be in the form of at least one of text, voice, and video.

[0014] Secondly, this application provides a task work order management method for multi-terminal collaboration during operation, applied to on-site terminals, the method comprising:

[0015] The system receives task work order information sent by the platform and displays the task work order information through the interface of the work order management application associated with the platform. The task work order information includes: work ticket and operation ticket. The work ticket includes task description information of the target task, and the operation ticket includes execution information related to the operation steps in the target task.

[0016] Based on the task work order information, collect on-site work information and upload it to the work order management application associated with the platform.

[0017] The work site information is sent to the platform via the work order management application.

[0018] In one embodiment, the step of collecting work site information based on the task order information includes:

[0019] The terminal at the work site captures photos and videos of the on-site operations;

[0020] And / or,

[0021] The on-site terminal acquires on-site data sent by the workers' smart wearable devices. The smart wearable devices are equipped with cameras, and the on-site data includes video captured by the cameras on the smart wearable devices.

[0022] In one embodiment, the task description information includes at least one of task executor, work location, work equipment, and work time, and the execution-related information includes: execution method, and / or, execution order;

[0023] The task work order information also includes the work instruction information, which can be in the form of at least one of text, voice, and video, and is determined based on the work ticket and the operation ticket.

[0024] The method further includes:

[0025] The work instruction information is sent to the smart wearable device through the work order management application, so that the smart wearable device can output the work instruction information.

[0026] In one embodiment, the smart wearable device has a real-time video function, and the method further includes:

[0027] The work order management application receives the first real-time video help request sent by the smart wearable device.

[0028] Based on the first real-time video help request, a second real-time video help request is generated and sent to the platform through the work order management application. The second real-time video help request includes the work site information and is used to request the platform to match the auxiliary personnel terminal based on the work site information and establish a real-time video connection between the auxiliary personnel terminal and the smart wearable device.

[0029] Thirdly, this application also provides a task order management device for multi-terminal collaboration during operation, comprising:

[0030] The first receiving module is used to receive the execution instructions of the target task;

[0031] A creation module is used to create a work order and an operation ticket corresponding to the target task based on the execution instructions of the target task. The work order includes the task description information of the target task, and the operation ticket includes the execution information of the operation steps in the target task.

[0032] The first sending module is used to send task work order information to the work site terminal. The task work order information includes the work ticket and the operation ticket.

[0033] Fourthly, this application also provides a task order management device for multi-terminal collaboration during operation, comprising:

[0034] The second receiving module is used to receive task work order information sent by the platform and display the task work order information through the interface of the work order management application associated with the platform. The task work order information includes: work ticket and operation ticket. The work ticket includes task description information of the target task, and the operation ticket includes execution information related to the operation steps in the target task.

[0035] The data collection and upload module is used to collect on-site information based on the task work order information and upload it to the work order management application associated with the platform.

[0036] The second sending module is used to send the work site information to the platform terminal through the work order management application.

[0037] Fifthly, this application also provides a computer device, including a memory and a processor, wherein the memory stores a computer program, and the processor executes the computer program to perform the following steps:

[0038] Receive the execution instructions for the target task;

[0039] Based on the execution instructions of the target task, a work order and an operation ticket corresponding to the target task are created. The work order includes the task description information of the target task, and the operation ticket includes the execution information of the operation steps in the target task.

[0040] The task work order information is sent to the work site terminal. The task work order information includes the work ticket and the operation ticket.

[0041] Sixthly, this application also provides a computer device, including a memory and a processor, wherein the memory stores a computer program, and the processor executes the computer program to perform the following steps:

[0042] The system receives task work order information sent by the platform and displays the task work order information through the interface of the work order management application associated with the platform. The task work order information includes: work ticket and operation ticket. The work ticket includes task description information of the target task, and the operation ticket includes execution information related to the operation steps in the target task.

[0043] Based on the task work order information, collect on-site work information and upload it to the work order management application associated with the platform.

[0044] The work site information is sent to the platform via the work order management application.

[0045] Seventhly, this application also provides a computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, performs the following steps:

[0046] Receive the execution instructions for the target task;

[0047] Based on the execution instructions of the target task, a work order and an operation ticket corresponding to the target task are created. The work order includes the task description information of the target task, and the operation ticket includes the execution information of the operation steps in the target task.

[0048] The task work order information is sent to the work site terminal. The task work order information includes the work ticket and the operation ticket.

[0049] Eighthly, this application also provides a computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, performs the following steps:

[0050] The system receives task work order information sent by the platform and displays the task work order information through the interface of the work order management application associated with the platform. The task work order information includes: work ticket and operation ticket. The work ticket includes task description information of the target task, and the operation ticket includes execution information related to the operation steps in the target task.

[0051] Based on the task work order information, collect on-site work information and upload it to the work order management application associated with the platform.

[0052] The work site information is sent to the platform via the work order management application.

[0053] Ninthly, this application also provides a computer program product, including a computer program that, when executed by a processor, performs the following steps:

[0054] Receive the execution instructions for the target task;

[0055] Based on the execution instructions of the target task, a work order and an operation ticket corresponding to the target task are created. The work order includes the task description information of the target task, and the operation ticket includes the execution information of the operation steps in the target task.

[0056] The task work order information is sent to the work site terminal. The task work order information includes the work ticket and the operation ticket.

[0057] In a tenth aspect, this application also provides a computer program product, including a computer program that, when executed by a processor, performs the following steps:

[0058] The system receives task work order information sent by the platform and displays the task work order information through the interface of the work order management application associated with the platform. The task work order information includes: work ticket and operation ticket. The work ticket includes task description information of the target task, and the operation ticket includes execution information related to the operation steps in the target task.

[0059] Based on the task work order information, collect on-site work information and upload it to the work order management application associated with the platform.

[0060] The work site information is sent to the platform via the work order management application.

[0061] The aforementioned task order management method, device, and computer equipment, involving multi-terminal collaboration, receive execution instructions for the target task; based on these instructions, create corresponding work orders and operation tickets. The work order includes a task description, and the operation ticket includes execution details for each step. The task order information, comprising the work order and operation ticket, is then sent to the on-site terminal. This process generates standardized templates for work orders and operation tickets based on the execution instructions, ensuring more accurate task descriptions. The work orders and operation tickets are then sent to the on-site terminal, allowing it to access on-site information. By standardizing data interaction between the platform and the on-site terminal, the system improves data exchange capabilities, operational efficiency, and the standardization and accuracy of data. Attached Figure Description

[0062] To more clearly illustrate the technical solutions in the embodiments or related technologies of this application, the accompanying drawings used in the description of the embodiments or related technologies will be briefly introduced below. Obviously, the accompanying drawings described below are only some embodiments of this application. For those skilled in the art, other drawings can be obtained based on these drawings without creative effort.

[0063] Figure 1 This is a diagram illustrating the application environment of a multi-terminal collaborative task order management method in one embodiment.

[0064] Figure 2 This is a flowchart illustrating a multi-terminal collaborative task order management method in one embodiment.

[0065] Figure 3 This is a schematic diagram of an integrated digital operation process control system for power transmission, transformation and distribution in one embodiment;

[0066] Figure 4 This is a schematic diagram of a work order in one embodiment;

[0067] Figure 5 This is a schematic diagram of an operation ticket in one embodiment;

[0068] Figure 6 This is a flowchart illustrating a multi-terminal collaborative task order management method during operation, as described in another embodiment.

[0069] Figure 7 This is a flowchart illustrating a multi-terminal collaborative task order management method during operation, as described in another embodiment.

[0070] Figure 8 This is a schematic diagram of the platform's association with a large screen in one embodiment;

[0071] Figure 9 This is a flowchart illustrating a multi-terminal collaborative task order management method during operation, as described in another embodiment.

[0072] Figure 10 This is a flowchart illustrating a multi-terminal collaborative task order management method during operation, as described in another embodiment.

[0073] Figure 11 This is a structural block diagram of a task work order management device for multi-terminal collaboration during operation in one embodiment.

[0074] Figure 12 This is a structural block diagram of a task work order management device for multi-terminal collaboration during operation, as shown in another embodiment.

[0075] Figure 13 This is an internal structural diagram of a computer device in one embodiment;

[0076] Figure 14 This is a diagram of the internal structure of a computer device in another embodiment. Detailed Implementation

[0077] To make the objectives, technical solutions, and advantages of this application clearer, the following detailed description is provided in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative and not intended to limit the scope of this application.

[0078] The task order management method for multi-terminal collaboration during operation provided in this application embodiment can be applied to, for example... Figure 1 In the application environment shown, the on-site terminal 102 communicates with the smart wearable device 103 and the platform terminal 104 via a network. The platform terminal 104 receives execution instructions for the target task sent by the on-site terminal 102 or a third-party device. Based on these instructions, the platform terminal 104 creates a work order and operation ticket corresponding to the target task and sends them to the on-site terminal 102, enabling the on-site terminal 102 to interact with the smart wearable device 103 and acquire on-site data. The on-site terminal 102 can be, but is not limited to, various personal computers, laptops, smartphones, tablets, IoT devices, and portable wearable devices. IoT devices can include smart speakers, smart TVs, smart air conditioners, and smart vehicle devices. Portable wearable devices can include smartwatches, smart bracelets, and head-mounted devices. The platform terminal 104 can be implemented using a standalone server or a server cluster consisting of multiple servers.

[0079] In one embodiment, such as Figure 2As shown, a method for managing task work orders involving multi-terminal collaboration during a work process is provided, which is then applied to... Figure 1 Taking the platform side as an example, the explanation includes:

[0080] S201, Receive the execution instructions for the target task.

[0081] In this application embodiment, a task work order management method for multi-terminal collaboration during operation is provided, which can be applied to an integrated digital operation process control system for power transmission, transformation, and distribution, such as... Figure 3 As shown, the system includes a perception layer, a network layer, a hardware layer, a platform layer, and a large-screen layer. The perception layer is the front end of the system and includes devices such as smart handheld terminals and smart wearable devices as described in this application embodiment, used for real-time monitoring and data collection of on-site operations in transmission, transformation, and distribution. Figure 3 The communication and collaboration device mentioned is the smart wearable device in the embodiments of this application. Figure 3 The handheld terminal in this application embodiment is the on-site terminal; the network layer is responsible for data transmission and communication between the intelligent terminal of the perception layer and the platform layer. In power transmission and distribution scenarios, APN access is mainly used, while in future substation scenarios, WAPI-based trusted WIFI access is required; the hardware layer includes various physical devices required for the platform software to run. This hardware provides the system with computing, analysis, and storage capabilities to support data processing and application operation; the platform layer is the platform terminal in this application embodiment, which is the core of the system, including software and applications used for data processing, management, analysis, and decision-making; the large screen layer is the interface used for visualization and monitoring, providing decision-makers with intuitive information presentation to help them better understand and manage the system's operation.

[0082] In this embodiment, the platform can determine the execution instruction of the target task based on the user's input; or, the platform can determine the execution instruction of the target task based on information sent by a third-party device; or, the platform can interact with a smart handheld terminal to obtain the execution instruction of the target task.

[0083] Optionally, the execution instructions for the target task may include task description information of the target task and execution-related information of the operation steps in the target task. For example, the task description information may include the task executor, work location, equipment, and work time; the execution-related information of the operation steps in the target task may include operation start time, operation end time, etc.

[0084] S202, Based on the execution instructions of the target task, create a work order and operation ticket corresponding to the target task. The work order includes the task description information of the target task, and the operation ticket includes the execution information of the operation steps in the target task.

[0085] The execution information related to the operation steps in the target task includes the execution method corresponding to the target task, the order of execution steps, and other relevant information about the operation process.

[0086] In this embodiment of the application, the execution instructions of the target task are analyzed to determine the task description information of the target task from the execution instructions, and a process such as [example missing] is generated based on the task description information. Figure 4 The work order shown; and the execution-related information of the operation steps in the target task determined from the execution instructions of the target task, and the information of the operation steps' execution-related information generated as shown. Figure 5 The operation ticket shown.

[0087] S203, send the task work order information to the work site terminal. The task work order information includes: work ticket and operation ticket.

[0088] In this embodiment, the platform communicates with the work site terminal, and the task order information is sent to the work site terminal.

[0089] Optionally, after the platform sends the task order information to the work site terminal, the on-site staff can use the work site terminal to associate the on-site data with the current target task, upload the data to the work site terminal, and further, the work site terminal sends the work site information to the platform.

[0090] In the multi-terminal collaborative task order management method described above, the following steps are taken: First, the execution instruction for the target task is received. Based on this instruction, a work order and operation ticket corresponding to the target task are created. The work order includes a task description, and the operation ticket includes execution information for the steps within the target task. The task order information, including the work order and operation ticket, is then sent to the on-site terminal. By generating standardized templates for work orders and operation tickets based on the execution instruction, the description of the target task becomes more accurate. Sending these work orders and operation tickets to the on-site operation terminal allows the terminal to obtain on-site information. Standardizing the data interaction between the platform and the on-site operation terminal improves their data exchange capabilities, operational efficiency, and the standardization and accuracy of the data.

[0091] In one embodiment, the task description information includes at least one of the following: task executor information, work location, work equipment, and work time; execution-related information includes: execution method, and / or, execution order; such as Figure 6 As shown, before sending the task order information to the work site terminal, the above-mentioned multi-terminal collaborative task order management method during the operation process also includes:

[0092] S204, based on work orders and operation tickets, determines work instruction information.

[0093] The task order information also includes work instruction information, which can be in the form of at least one of text, voice, and video.

[0094] In this embodiment of the application, in addition to work tickets and operation tickets, the task work order information may also include information such as work instructions. The work instructions and other information can accurately convey the work information to the site, which helps to improve the efficiency and accuracy of work execution and ensure that each link is carried out in accordance with the standard operating procedure.

[0095] In this embodiment, the platform determines the work instruction information based on the work order and operation ticket. Optionally, information can be extracted from the work order and operation ticket to obtain the text information, and the text information can be parsed to extract the work instruction information; or, the platform can pre-store a first correspondence between the work order and the first information, and a second correspondence between the operation ticket and the second information, so as to determine the first information corresponding to the task work order information according to the work order and the first correspondence, and determine the second information corresponding to the task work order information according to the operation ticket and the second correspondence, and further determine the work instruction information according to the first and second information corresponding to the task work order information.

[0096] Optionally, the task description information, including at least one of the following: task executor information, work location, work equipment, and work time, as well as execution-related information including execution method and / or execution order, can be encapsulated as at least one of text, voice, and video as job instruction information.

[0097] In the above-mentioned application embodiments, the work instruction information is determined based on the work order and operation ticket, so that the task work order information including the work instruction information can be sent to the work site terminal, thereby accurately conveying the work information to the site, which helps to improve the efficiency and accuracy of work execution and ensures that each link is carried out in accordance with the standard operating procedure.

[0098] In one embodiment, such as Figure 7 As shown, a method for managing task work orders involving multi-terminal collaboration during a work process is provided, which is then applied to... Figure 1 Taking the on-site terminal in the process as an example, the explanation includes:

[0099] S301 receives task work order information sent by the platform and displays the task work order information through the interface of the work order management application associated with the platform. The task work order information includes: work ticket and operation ticket. The work ticket includes the task description information of the target task, and the operation ticket includes the execution information of the operation steps in the target task.

[0100] In this embodiment, the work site terminal has an interface display of a work order management application associated with the platform. Based on the execution instructions of the target task, the platform creates work orders and operation tickets corresponding to the target task. The platform communicates with the work site terminal, and task work order information is sent to the work site terminal. Furthermore, the task work order information is displayed through the interface of the work order management application associated with the platform.

[0101] S302 collects on-site work information based on task work order information and uploads it to the work order management application associated with the platform.

[0102] In this embodiment, the work site terminal can collect work site information using its own camera or other acquisition components; alternatively, the work site terminal can acquire work site information collected by external acquisition devices. Furthermore, the work site information is uploaded to a work order management application.

[0103] Optionally, on-site supervisors can use the work site terminal to manage work orders online, including receiving, executing, and closing them. The work site terminal allows for filtering and searching of scenarios by organizational unit, domain, and scenario name, enabling quick selection of scenarios for task creation. It also allows for quick selection of scenarios from recently selected records. Basic task information, such as task name and custom extended fields, is supported. Batch addition of executors is supported, as is assigning executors to each subtask. One-click synchronization of subtask executors is supported. Configuration of subtask approval processes and planned times is supported when creating a task. Tasks can be saved as drafts for later viewing, modification, and publication. After task creation, the system provides task reminders and notifications to ensure that executors are promptly informed of task information.

[0104] S303 sends work site information to the platform via a work order management application.

[0105] In this embodiment, the on-site terminal sends on-site information to the platform via a work order management application. The platform then analyzes the returned data to determine if it matches the information recorded in the initial work order or operation ticket.

[0106] Optionally, backend services can be used to synchronize real-time data collected at the work site with data on the platform. This helps ensure that critical information generated on-site is promptly transmitted to the platform, providing more timely and accurate data support for remote monitoring and data analysis.

[0107] Optionally, the on-site terminal can promptly transmit alarm information generated during on-site operations. In the event of an anomaly, the platform can quickly be notified and take necessary measures, thereby minimizing the risk of accidents.

[0108] Optionally, support can be provided to help operators handle issues online in a closed loop, ensuring timely processing and tracking. Operators can create issue tickets using on-site terminals, recording detailed descriptions, locations, and other key information about the issue. Users can upload photos, short videos, or other relevant data to better understand the nature and extent of the problem. Issue tickets can be assigned to relevant personnel who can view the issue, understand its status, and take appropriate action. Relevant personnel can take action to resolve the issue, documenting the process to ensure proper handling. The progress of issue handling can be tracked and recorded online, allowing all relevant personnel to understand the issue's status and progress. Once a problem is resolved, it can be marked as closed, with detailed information about the solution provided. All issue records and processing procedures are archived for subsequent auditing, analysis, and reporting.

[0109] Optionally, the platform can be linked to large screens such as... Figure 8 As shown, during the operation, the real-time video capabilities of smart wearable devices enable real-time monitoring of the operation process, and the standardized execution of the work procedures are displayed on the control screen. The entire operation process is under control, with intelligent risk identification providing real-time alarm information on the screen and voice notifications to on-site personnel via smart devices.

[0110] In the multi-terminal collaborative task order management method described above, task order information sent from the platform is received and displayed through the interface of a task order management application associated with the platform. The task order information includes a work order and an operation ticket. The work order includes a task description of the target task, and the operation ticket includes execution information related to the operation steps within the target task. Based on the task order information, on-site work information is collected and uploaded to the task order management application associated with the platform. The on-site work information is then sent back to the platform via the task order management application. By utilizing on-site operation terminals to collect on-site work information and transmitting it to the platform in real time through a communication connection between the platform and the on-site operation terminals, the data interaction capabilities between the platform and the on-site operation terminals are improved, as well as the standardization of the data.

[0111] In one embodiment, two implementations of the above S302 are provided, including: the on-site terminal taking photos and videos of the on-site operation; and / or, the on-site terminal acquiring on-site data sent by the smart wearable device of the operator, wherein the smart wearable device is equipped with a camera, and the on-site data includes: video captured by the camera on the smart wearable device.

[0112] In this embodiment, the on-site terminal can be, but is not limited to, various personal computers, laptops, smartphones, tablets, IoT devices, and portable wearable devices with camera functionality. Therefore, on-site personnel can use the handheld on-site terminal to take photos and videos of the work, eliminating the need for additional equipment.

[0113] In this embodiment of the application, in order to improve the convenience of shooting during on-site operations, the operators can wear smart wearable devices, such as helmets, wristbands and other devices with camera functions, so that the operators can collect on-site videos through the camera on the smart wearable device during the operation. Furthermore, after the smart wearable device collects on-site photos or videos, it sends the collected on-site photos or videos to the on-site operation terminal.

[0114] Optionally, the on-site terminal can acquire and display videos collected by smart wearable devices in real time, enabling operators or supervisors to monitor on-site operation videos in real time and ensure the compliance and quality of operations.

[0115] In one embodiment, the task description information includes at least one of the following: task executor, work location, work equipment, and work time. Execution-related information includes: execution method, and / or, execution order. The task work order information also includes work instruction information, which may be in the form of at least one of text, voice, and video. The work instruction information is determined based on the work order and operation ticket, such as... Figure 9 As shown, the multi-terminal collaborative task order management method in the above-mentioned operation process also includes:

[0116] S304, the work instruction information is sent to the smart wearable device through the work order management application so that the smart wearable device can output the work instruction information.

[0117] In this embodiment, the smart wearable device can support output methods such as voice. The on-site operation terminal and the smart wearable device communicate with each other. The operation terminal sends the operation guidance information to the smart wearable device through the work order management application, so that the smart wearable device can output the operation guidance information in voice and guide the operator to perform the operation step by step.

[0118] In the above-mentioned embodiments, the on-site operation terminal can send operation guidance information to smart wearable devices through a work order management application, thereby improving the efficiency and convenience for operators to obtain operation guidance information.

[0119] In one embodiment, the aforementioned smart wearable device has a real-time video function, such as... Figure 10 As shown, the multi-terminal collaborative task order management method in the above-mentioned operation process also includes:

[0120] S305 receives the first real-time video help request sent by a smart wearable device through a work order management application.

[0121] S306, based on the first real-time video help request, generate a second real-time video help request, and send the second real-time video help request to the platform through the work order management application. The second real-time video help request includes work site information. The second real-time video help request is used to request the platform to match the auxiliary personnel terminal based on the work site information and establish a real-time video connection between the auxiliary personnel terminal and the smart wearable device.

[0122] In this embodiment, when a problem is encountered during execution, the operator can trigger a first real-time video help request on the smart wearable device, which then sends the request to the work site terminal. Alternatively, when a problem is encountered during execution, the smart wearable device automatically triggers the first real-time video help request and sends it to the work site terminal.

[0123] Furthermore, the on-site terminal can generate a second real-time video help request based on the first real-time video help request, and then send the second real-time video help request to the platform through the work order management application. This allows the platform to match the auxiliary personnel terminal with the on-site information and establish a real-time video connection between the auxiliary personnel terminal and the smart wearable device.

[0124] Optionally, if problems arise during execution, real-time video conferencing with backend experts can be quickly initiated via smart wearable devices and on-site terminals to resolve issues rapidly. Data collected during the operation is automatically archived and uploaded, and a work report is generated with a single click upon completion. On-site personnel using smart wearable devices can initiate assistance requests or alarms with a single click to quickly obtain help and receive real-time notifications to the platform. When a request for assistance is triggered, backend personnel receive immediate notifications to take emergency action and provide assistance. Managers and experts can be invited to participate in collaborative operations, establishing real-time connections (which can be initiated with a single click) to share work footage and data. The platform supports first-person perspective viewing of on-site work videos, providing managers and experts with the ability to understand the on-site situation in real time. The platform also allows managers and experts to view historical request information to trace past situations, understand problems encountered, and the measures taken.

[0125] Optionally, the work order management application can provide Figure 3 The platform software in the middle.

[0126] In the above-mentioned application embodiment, the first real-time video help request sent by the smart wearable device is converted into a second real-time video help request through the work order management application and sent to the platform, thereby improving the response speed to the help request.

[0127] It should be understood that although the steps in the flowcharts of the embodiments described above are shown sequentially according to the arrows, these steps are not necessarily executed in the order indicated by the arrows. Unless explicitly stated herein, there is no strict order restriction on the execution of these steps, and they can be executed in other orders. Moreover, at least some steps in the flowcharts of the embodiments described above may include multiple steps or multiple stages. These steps or stages are not necessarily completed at the same time, but can be executed at different times. The execution order of these steps or stages is not necessarily sequential, but can be performed alternately or in turn with other steps or at least some of the steps or stages of other steps.

[0128] Based on the same inventive concept, this application also provides a task order management device for multi-terminal collaboration during operation, used to implement the task order management method for multi-terminal collaboration during operation as described above. The solution provided by this device is similar to the solution described in the above method. Therefore, the specific limitations of one or more embodiments of the task order management device for multi-terminal collaboration during operation provided below can be found in the limitations of the task order management method for multi-terminal collaboration during operation described above, and will not be repeated here.

[0129] In one embodiment, such as Figure 11 As shown, a task order management device for multi-terminal collaboration during operation is provided, comprising: a first receiving module 10, a creation module 11, and a first sending module 12, wherein:

[0130] The first receiving module 10 is used to receive the execution instructions of the target task.

[0131] The creation module 11 is used to create work tickets and operation tickets corresponding to the target task based on the execution instructions of the target task. The work ticket includes the task description information of the target task, and the operation ticket includes the execution information of the operation steps in the target task.

[0132] The first sending module 12 is used to send task work order information to the work site terminal. The task work order information includes: work ticket and operation ticket.

[0133] In one embodiment, the task work order management device for multi-terminal collaboration during the above-mentioned operation further includes: a task guidance information determination module, used to determine task guidance information based on work tickets and operation tickets; wherein the task work order information also includes task guidance information, and the form of task guidance information includes at least one of text, voice, and video.

[0134] In one embodiment, such as Figure 12 As shown, a task order management device for multi-terminal collaboration during operation is provided, comprising: a second receiving module 13, a data acquisition and uploading module 14, and a second sending module 15, wherein:

[0135] The second receiving module 13 is used to receive task work order information sent by the platform and display the task work order information through the interface of the work order management application associated with the platform. The task work order information includes: work ticket and operation ticket. The work ticket includes task description information of the target task, and the operation ticket includes relevant information on the execution of operation steps in the target task.

[0136] The data collection and upload module 14 is used to collect on-site information based on task work order information and upload it to the work order management application associated with the platform.

[0137] The second sending module 15 is used to send work site information to the platform through the work order management application.

[0138] In one embodiment, the above-mentioned acquisition and uploading module 14 includes: a shooting unit, and / or an acquisition unit, wherein:

[0139] The shooting unit is used to take photos and videos of the on-site operations.

[0140] The acquisition unit is used to acquire on-site work data sent by the smart wearable device of the operator. The smart wearable device is equipped with a camera, and the on-site work data includes: video captured by the camera on the smart wearable device.

[0141] In one embodiment, the task work order management device for multi-terminal collaboration during the above-mentioned operation further includes: a third sending module, which includes: sending the work instruction information to the smart wearable device through the work order management application, so that the smart wearable device can output the work instruction information.

[0142] In one embodiment, the task order management device for multi-terminal collaboration during the above-mentioned operation further includes: a third receiving module and a generating module, wherein:

[0143] The third receiving module is used to receive the first real-time video help request sent by the smart wearable device through the work order management application.

[0144] The generation module is used to generate a second real-time video help request based on the first real-time video help request, and send the second real-time video help request to the platform through the work order management application. The second real-time video help request includes work site information. The second real-time video help request is used to request the platform to match the auxiliary personnel terminal based on the work site information and establish a real-time video connection between the auxiliary personnel terminal and the smart wearable device.

[0145] In the aforementioned multi-terminal collaborative task order management device, each module can be implemented entirely or partially through software, hardware, or a combination thereof. These modules can be embedded in the processor of a computer device in hardware form or independent of it, or stored in the memory of a computer device in software form, so that the processor can call and execute the operations corresponding to each module.

[0146] In one embodiment, a computer device is provided, which may be a server, and its internal structure diagram may be as follows: Figure 13 As shown, this computer device includes a processor, memory, input / output (I / O) interfaces, and a communication interface. The processor, memory, and I / O interfaces are connected via a system bus, and the communication interface is also connected to the system bus via the I / O interfaces. The processor provides computational and control capabilities. The memory includes non-volatile storage media and internal memory. The non-volatile storage media stores the operating system, computer programs, and a database. The internal memory provides the environment for the operating system and computer programs stored in the non-volatile storage media. The database stores task order management data for multi-terminal collaboration during operations. The I / O interfaces are used for information exchange between the processor and external devices. The communication interface is used for communication with external terminals via a network connection. When the computer program is executed by the processor, it implements a multi-terminal collaborative task order management method during operations.

[0147] In one embodiment, a computer device is provided, which may be a terminal, and its internal structure diagram may be as follows: Figure 14As shown, the computer device includes a processor, memory, input / output interfaces, a communication interface, a display unit, and an input device. The processor, memory, and input / output interfaces are connected via a system bus, and the communication interface, display unit, and input device are also connected to the system bus via the input / output interfaces. The processor provides computing and control capabilities. The memory includes non-volatile storage media and internal memory. The non-volatile storage media stores the operating system and computer programs. The internal memory provides an environment for the operation of the operating system and computer programs stored in the non-volatile storage media. The input / output interfaces are used for exchanging information between the processor and external devices. The communication interface is used for wired or wireless communication with external terminals; wireless communication can be achieved through Wi-Fi, mobile cellular networks, NFC (Near Field Communication), or other technologies. When the computer program is executed by the processor, it implements a multi-terminal collaborative task order management method during operation. The display unit is used to form a visually visible image and can be a display screen, a projection device, or a virtual reality imaging device. The display screen can be an LCD screen or an e-ink screen. The input device of the computer device can be a touch layer covering the display screen, or buttons, trackballs, or touchpads set on the casing of the computer device, or external keyboards, touchpads, or mice, etc.

[0148] Those skilled in the art will understand that Figure 13 and 14 The structure shown is merely a block diagram of a portion of the structure related to the present application and does not constitute a limitation on the computer device to which the present application is applied. Specific computer devices may include more or fewer components than those shown in the figure, or combine certain components, or have different component arrangements.

[0149] In one embodiment, a computer device is provided, including a memory and a processor, wherein the memory stores a computer program, and the processor executes the computer program to perform the following steps:

[0150] Receive the execution instructions for the target task;

[0151] Based on the execution instructions of the target task, create work tickets and operation tickets corresponding to the target task. The work ticket includes the task description information of the target task, and the operation ticket includes the execution information of the operation steps in the target task.

[0152] The task work order information is sent to the work site terminal. The task work order information includes: work ticket and operation ticket.

[0153] In one embodiment, the processor, when executing a computer program, also performs the following steps:

[0154] Based on work orders and operation tickets, determine the work instruction information;

[0155] The task order information also includes work instruction information, which can be in the form of at least one of text, voice, and video.

[0156] In one embodiment, the processor, when executing a computer program, also performs the following steps:

[0157] Receive task work order information sent by the platform and display the task work order information through the interface of the work order management application associated with the platform. The task work order information includes: work ticket and operation ticket. The work ticket includes the task description information of the target task, and the operation ticket includes the execution information of the operation steps in the target task.

[0158] Based on the task work order information, collect on-site work information and upload it to the work order management application associated with the platform.

[0159] Work site information is sent to the platform through the work order management application.

[0160] In one embodiment, the processor, when executing a computer program, also performs the following steps:

[0161] The terminal at the work site captures photos and videos of the on-site operations;

[0162] And / or,

[0163] The on-site terminal acquires on-site data sent by the workers' smart wearable devices. The smart wearable devices are equipped with cameras, and the on-site data includes video captured by the cameras on the smart wearable devices.

[0164] In one embodiment, the processor, when executing a computer program, also performs the following steps:

[0165] Work instructions are sent to smart wearable devices via a work order management application, enabling the smart wearable devices to output work instructions.

[0166] In one embodiment, the processor, when executing a computer program, also performs the following steps:

[0167] Receive the first real-time video help request sent by the smart wearable device through the work order management application;

[0168] Based on the first real-time video help request, a second real-time video help request is generated and sent to the platform through the work order management application. The second real-time video help request includes work site information and is used to request the platform to match the auxiliary personnel terminal based on the work site information and establish a real-time video connection between the auxiliary personnel terminal and the smart wearable device.

[0169] In one embodiment, a computer-readable storage medium is provided having a computer program stored thereon, the computer program performing the following steps when executed by a processor:

[0170] Receive the execution instructions for the target task;

[0171] Based on the execution instructions of the target task, create work tickets and operation tickets corresponding to the target task. The work ticket includes the task description information of the target task, and the operation ticket includes the execution information of the operation steps in the target task.

[0172] The task work order information is sent to the work site terminal. The task work order information includes: work ticket and operation ticket.

[0173] In one embodiment, when the computer program is executed by a processor, it also performs the following steps:

[0174] Based on work orders and operation tickets, determine the work instruction information;

[0175] The task order information also includes work instruction information, which can be in the form of at least one of text, voice, and video.

[0176] In one embodiment, when the computer program is executed by a processor, it also performs the following steps:

[0177] Receive task work order information sent by the platform and display the task work order information through the interface of the work order management application associated with the platform. The task work order information includes: work ticket and operation ticket. The work ticket includes the task description information of the target task, and the operation ticket includes the execution information of the operation steps in the target task.

[0178] Based on the task work order information, collect on-site work information and upload it to the work order management application associated with the platform.

[0179] Work site information is sent to the platform through the work order management application.

[0180] In one embodiment, when the computer program is executed by a processor, it also performs the following steps:

[0181] The terminal at the work site captures photos and videos of the on-site operations;

[0182] And / or,

[0183] The on-site terminal acquires on-site data sent by the workers' smart wearable devices. The smart wearable devices are equipped with cameras, and the on-site data includes video captured by the cameras on the smart wearable devices.

[0184] In one embodiment, when the computer program is executed by a processor, it also performs the following steps:

[0185] Work instructions are sent to smart wearable devices via a work order management application, enabling the smart wearable devices to output work instructions.

[0186] In one embodiment, when the computer program is executed by a processor, it also performs the following steps:

[0187] Receive the first real-time video help request sent by the smart wearable device through the work order management application;

[0188] Based on the first real-time video help request, a second real-time video help request is generated and sent to the platform through the work order management application. The second real-time video help request includes work site information and is used to request the platform to match the auxiliary personnel terminal based on the work site information and establish a real-time video connection between the auxiliary personnel terminal and the smart wearable device.

[0189] In one embodiment, a computer program product is provided, including a computer program that, when executed by a processor, performs the following steps:

[0190] Receive the execution instructions for the target task;

[0191] Based on the execution instructions of the target task, create work tickets and operation tickets corresponding to the target task. The work ticket includes the task description information of the target task, and the operation ticket includes the execution information of the operation steps in the target task.

[0192] The task work order information is sent to the work site terminal. The task work order information includes: work ticket and operation ticket.

[0193] In one embodiment, when the computer program is executed by a processor, it also performs the following steps:

[0194] Based on work orders and operation tickets, determine the work instruction information;

[0195] The task order information also includes work instruction information, which can be in the form of at least one of text, voice, and video.

[0196] In one embodiment, when the computer program is executed by a processor, it also performs the following steps:

[0197] Receive task work order information sent by the platform and display the task work order information through the interface of the work order management application associated with the platform. The task work order information includes: work ticket and operation ticket. The work ticket includes the task description information of the target task, and the operation ticket includes the execution information of the operation steps in the target task.

[0198] Based on the task work order information, collect on-site work information and upload it to the work order management application associated with the platform.

[0199] Work site information is sent to the platform through the work order management application.

[0200] In one embodiment, when the computer program is executed by a processor, it also performs the following steps:

[0201] The terminal at the work site captures photos and videos of the on-site operations;

[0202] And / or,

[0203] The on-site terminal acquires on-site data sent by the workers' smart wearable devices. The smart wearable devices are equipped with cameras, and the on-site data includes video captured by the cameras on the smart wearable devices.

[0204] In one embodiment, when the computer program is executed by a processor, it also performs the following steps:

[0205] Work instructions are sent to smart wearable devices via a work order management application, enabling the smart wearable devices to output work instructions.

[0206] In one embodiment, when the computer program is executed by a processor, it also performs the following steps:

[0207] Receive the first real-time video help request sent by the smart wearable device through the work order management application;

[0208] Based on the first real-time video help request, a second real-time video help request is generated and sent to the platform through the work order management application. The second real-time video help request includes work site information and is used to request the platform to match the auxiliary personnel terminal based on the work site information and establish a real-time video connection between the auxiliary personnel terminal and the smart wearable device.

[0209] Those skilled in the art will understand that all or part of the processes in the above embodiments can be implemented by a computer program instructing related hardware. The computer program can be stored in a non-volatile computer-readable storage medium. When executed, the computer program can include the processes of the embodiments described above. Any references to memory, databases, or other media used in the embodiments provided in this application can include at least one of non-volatile and volatile memory. Non-volatile memory can include read-only memory (ROM), magnetic tape, floppy disk, flash memory, optical memory, high-density embedded non-volatile memory, resistive random access memory (ReRAM), magnetic random access memory (MRAM), ferroelectric random access memory (FRAM), phase change memory (PCM), graphene memory, etc. Volatile memory can include random access memory (RAM) or external cache memory, etc. By way of illustration and not limitation, RAM can take many forms, such as Static Random Access Memory (SRAM) or Dynamic Random Access Memory (DRAM). The databases involved in the embodiments provided in this application may include at least one type of relational database and non-relational database. Non-relational databases may include, but are not limited to, blockchain-based distributed databases. The processors involved in the embodiments provided in this application may be general-purpose processors, central processing units, graphics processing units, digital signal processors, programmable logic devices, quantum computing-based data processing logic devices, etc., and are not limited to these.

[0210] The technical features of the above embodiments can be combined in any way. For the sake of brevity, not all possible combinations of the technical features in the above embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification.

[0211] The embodiments described above are merely illustrative of several implementation methods of this application, and while the descriptions are specific and detailed, they should not be construed as limiting the scope of this patent application. It should be noted that those skilled in the art can make various modifications and improvements without departing from the concept of this application, and these all fall within the protection scope of this application. Therefore, the protection scope of this application should be determined by the appended claims.

Claims

1. A method for managing task work orders involving multi-terminal collaboration during an operation, characterized in that, Applied to the platform side, the method includes: Receive the execution instructions for the target task; Based on the execution instructions of the target task, a work order and an operation ticket corresponding to the target task are created. The work order includes the task description information of the target task, and the operation ticket includes the execution information of the operation steps in the target task. The task work order information is sent to the work site terminal. The task work order information includes the work ticket and the operation ticket.

2. The method according to claim 1, characterized in that, The task description information includes at least one of the following: task executor information, work location, work equipment, and work time; the execution-related information includes: execution method, and / or, execution order. Before sending the task order information to the work site terminal, the method further includes: Based on the work order and the operation ticket, determine the work instruction information; The task order information also includes the work instruction information, which may be in the form of at least one of text, voice, and video.

3. A method for managing task work orders involving multi-terminal collaboration during operation, characterized in that, The method, applied to a field terminal, includes: The system receives task work order information sent by the platform and displays the task work order information through the interface of the work order management application associated with the platform. The task work order information includes: work ticket and operation ticket. The work ticket includes task description information of the target task, and the operation ticket includes execution information related to the operation steps in the target task. Based on the task work order information, collect the work site information and upload it to the work order management application associated with the platform. The work order management application sends the work site information to the platform.

4. The method according to claim 3, characterized in that, The step of collecting work site information based on the task order information includes: The terminal at the work site captures photos and videos of the on-site operations; And / or, The on-site terminal acquires on-site data sent by the workers' smart wearable devices. The smart wearable devices are equipped with cameras, and the on-site data includes video captured by the cameras on the smart wearable devices.

5. The method according to claim 3, characterized in that, The task description information includes at least one of the following: task executor, work location, work equipment, and work time; the execution-related information includes: execution method, and / or, execution order. The task work order information also includes the work instruction information, which can be in the form of at least one of text, voice, and video, and is determined based on the work ticket and the operation ticket. The method further includes: The work instruction information is sent to the smart wearable device through the work order management application, so that the smart wearable device can output the work instruction information.

6. The method according to claim 5, characterized in that, The smart wearable device has a real-time video function, and the method further includes: The work order management application receives the first real-time video help request sent by the smart wearable device. Based on the first real-time video help request, a second real-time video help request is generated and sent to the platform through the work order management application. The second real-time video help request includes the work site information and is used to request the platform to match the auxiliary personnel terminal based on the work site information and establish a real-time video connection between the auxiliary personnel terminal and the smart wearable device.

7. A task order management device for multi-terminal collaboration during operation, characterized in that, include: The first receiving module is used to receive the execution instructions of the target task; A creation module is used to create a work order and an operation ticket corresponding to the target task based on the execution instructions of the target task. The work order includes the task description information of the target task, and the operation ticket includes the execution information of the operation steps in the target task. The first sending module is used to send task work order information to the work site terminal. The task work order information includes the work ticket and the operation ticket.

8. A task order management device for multi-terminal collaboration during operation, characterized in that, include: The second receiving module is used to receive task work order information sent by the platform and display the task work order information through the interface of the work order management application associated with the platform. The task work order information includes: work ticket and operation ticket. The work ticket includes task description information of the target task, and the operation ticket includes execution information related to the operation steps in the target task. The data collection and upload module is used to collect on-site information based on the task work order information and upload it to the work order management application associated with the platform. The second sending module is used to send the work site information to the platform terminal through the work order management application.

9. A computer device comprising a memory and a processor, wherein the memory stores a computer program, characterized in that, When the processor executes the computer program, it implements the steps of the method according to any one of claims 1 to 6.

10. A computer-readable storage medium having a computer program stored thereon, characterized in that, When the computer program is executed by a processor, it implements the steps of the method according to any one of claims 1 to 6.

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