Medical health service method and system
By adopting a dual-end architecture of user and server, the system enables two-way transparent selection between service recipients and those being served in the medical escort industry, solving the problem of information exchange discrepancies and improving the quality of medical escort services and the patient experience.
Patent Information
- Application Number
- CN202511113519.5
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2025-08-11
- Publication Date
- 2025-11-28
AI Technical Summary
The existing medical escort industry suffers from information exchange discrepancies between service recipients and those being served, resulting in low service quality and the risk of medical accidents. Furthermore, the lack of professional knowledge among medical escorts affects the patient experience and accuracy.
Establish a "dual transparency" and "dual autonomy" selection model. Through a dual-end architecture of user and server, users can directly filter service provider information and medical qualifications, while service providers can obtain complete medical needs. This achieves two-way information transparency, eliminates information black boxes, and mandates the public disclosure of service provider qualification information and complete order requirements.
This improved the accuracy and quality of service matching, reduced the risk of medical accidents, and enhanced the patient experience and the targeted and scientific nature of services.
Smart Images
Figure CN121034569A_ABST
Abstract
Description
TECHNICAL FIELD
[0001] The present application relates to the technical field of medical information service, in particular to a medical health service method and system. BACKGROUND
[0002] How to efficiently improve the medical experience and medical efficiency and the efficiency of the connection between the medical structure and the masses has important value for improving the service quality of the medical institution and the medical experience of the patients, and is more conducive to building a harmonious and friendly medical environment. At present, the accompanying diagnosis industry has developed for a period of time, and the main operation mode can be briefly summarized as using intermediaries to provide accompanying services for medical groups, aiming to improve the medical experience of medical groups, and providing necessary help for special groups such as the old, the young, the sick, the pregnant, etc., and solving the problem of inconvenience in medical treatment. At present, the operation mode of this industry is various, which can be briefly summarized as follows: a company or organization employs some social personnel (medical professionals or non-medical professionals) who are familiar with the business of some hospitals or an individual independently provides services for the medical inconvenience groups (hereinafter referred to as customers). The main order-service mode can be briefly summarized as follows: ① the customer submits the accompanying diagnosis demand through the online or offline platform (mainly WeChat applet, etc.); ② after the company / organization receives the service demand, according to the situation of the order, it assigns the relatively qualified accompanying doctors to provide services for the customers; ③ the accompanying doctors arrive at the corresponding place and start to provide services for the patients.
[0003] The biggest problem of this "order-assignment" service mode is that the customer has no right to choose the accompanying doctor, and has no understanding of the relevant medical knowledge and personal information of the accompanying doctor, and only relies on the intermediary of a certain company or organization for screening. Secondly, the accompanying doctor also has no choice for the customer, and the basic information or specific situation of the customer is also obtained through a certain company or organization, which has certain blindness and deviation. The intervention of the intermediary company or organization will lead to the existence of the double-blind selection process between the service provider and the service object, and this process is the core reason for the failure of information exchange. Once there is a deviation in information exchange, the service quality of the accompanying diagnosis will be seriously affected; and because the service nature is mainly medical related, such low service quality may delay the treatment of the patients, and in more serious cases, it may increase the risk of medical accidents and medical disputes. Therefore, it is very important to improve the current double-blind selection pattern of the accompanying diagnosis industry, and it is necessary to innovate the mode and strategy to establish a direct and efficient communication channel and way between the service provider and the service object, and fundamentally establish a "double transparent" and "double independent" selection process.
[0004] In addition, the current accompanying diagnosis industry is mainly engaged in by non-medical professionals with ample time, who lack in-depth and systematic understanding of hospitals and medical knowledge, which will greatly affect the patient's experience and the scientificity and accuracy of accompanying diagnosis. Given the service nature dominated by non-professional groups, the current accompanying diagnosis industry still focuses on "accompanying", that is, providing accompanying services for people who have difficulty in medical treatment, which is essentially an inefficient and passive service mode. The "accompanying doctor" providing the service may not be able to carry out more active and active service work due to the limitations of their profession and knowledge. SUMMARY
[0005] The purpose of the present application: in order to overcome the defects of the prior art, the present application provides a medical health service method and system, constructs a "double transparent" and "double autonomous" selection mode and introduces an efficient active medical assistance service, which is a medical assistance service actively outputting by professional knowledge. The present application establishes and perfects a brand new service mode and service system, and solves the problem of inefficient medical assistance service and damaged quality caused by information exchange deviation and blind one-way assignment in the traditional accompanying diagnosis industry.
[0006] The technical scheme of the present application: a medical health service method, comprising the following steps: S1: the user registers through the user end, and the service provider registers through the service end; S2: the user fills in the medical health service demand order through the user end, the order includes the required characteristic service, and selects the order publishing mode for publishing: mode one: the order is opened to the menu platform of the service end for all service providers to view; mode two: the order is published to the specific service provider group after screening; S3: executing order response according to the publishing mode: Selecting mode one, all service providers view the order through the menu platform and participate in delivery competition; Selecting mode two, only the specific service provider group receives the order and participates in the competition; S4: the user end displays the individual information, characteristic service and characteristic attribute information of the delivery service provider, and the service end displays the complete demand information of the order, realizing two-way information transparency; S5: realizing two-way selection, the user selects and hires the service provider based on the individual information and characteristic attribute information of the delivery service provider, and completes payment to generate an order; S6: the service provider executes the order service; S7: the user evaluates after the service is completed.
[0007] By means of the above technical scheme, through the double-end architecture of the user end and the service end, the user directly screens the information and medical qualifications of the service provider instead of passively accepting the assignment of the intermediary, the service provider obtains the complete medical demand of the order, such as the action ability of the patient and the medical history, and blind service is avoided, the two-way transparent mechanism forces the public disclosure of the qualification information of the service provider and the complete demand of the order, makes the two-way information transparent, eliminates the information black box, and forces the public disclosure of the medical background of the service provider, the user can verify whether the service provider matches the complex medical scene, such as tumor accompanying diagnosis requiring oncology experience, so that the service provider with relevant professional background is selected at a higher rate, the matching is more accurate, and the user and the service provider interact to execute the direct order response of the user order publishing-service provider delivery-user hiring, the two-way selection mode fully executes the autonomous on-demand selection, avoids passive matching, and improves the service pertinence and quality.
[0008] Further provided in the application is that the characteristic services of the delivery service provider include service language, travel pick-up and drop-off, on-site service, walking aid tool support, and information sorting service; and the characteristic attribute information of the service provider is corresponding information that can be provided by the service provider in each characteristic service.
[0009] With the above further provision, the characteristic services can provide convenience for special groups of people, and the characteristic attribute information of the service provider is used to screen people who can provide the characteristic services.
[0010] Further provided in the application is that the medical and health services in step S2 can be selected from system preset medical and health service options or customized service information, and the system preset medical and health service options include agency services, pre-diagnosis consultation, emergency service, inpatient service, rehabilitation guidance, nutrition consultation, medical insurance consultation, medical treatment process consultation, and psychological consultation.
[0011] With the above further provision, the vague “accompanying diagnosis demand” is disassembled into medical labels that can be executed by a machine, i.e., system preset medical and health services, and the system automatically shields service providers who do not have corresponding labels, thereby shortening the matching time.
[0012] Further provided in the application is that the service location setting includes step-by-step administrative division screening and medical institution attribute screening, and the service time setting supports matching the available time of the service provider according to time interval segments.
[0013] With the above further provision, through a hospital level / department feature library, such as a three-level specialized hospital and a community hospital, it is ensured that the service provider is familiar with the process of a specific medical institution, and the service quality is guaranteed.
[0014] Further provided in the application is that the user end supports the registration of multiple served objects, and the basic information, medical history, medication information, and health data of each served object are recorded respectively; and the evaluation in step S7 includes adding service characteristic labels, service attribute star ratings, and graphic and text evaluations.
[0015] With the further setting, the medical professional rating is generated based on historical service data, replacing the traditional intermediary's "experience oral", so that the service quality is visible, the high-level service provider is more likely to receive orders, the user selection is more comfortable, and the service provider is more dedicated.
[0016] The further setting of the application is that the individual information of the delivery service provider in the step S5 includes age, gender, education, service price, service label, grade information, and historical evaluation; the grade information is determined by statistical induction based on the previous service information of the service provider; and the historical evaluation includes service attribute star rating, service characteristic label and text and picture evaluation.
[0017] With the further setting, the service system is improved, and the grade and evaluation functions can guarantee the service quality of the service provider.
[0018] Another object of the application is to provide a medical health service system, comprising: The user end is configured to include functions of user registration, user editing, order publishing, service provider screening, order payment, service provider hiring, evaluation and selection of service start or end, and the order publishing includes open publishing mode or directional publishing mode; The service end is configured to include functions of service provider registration, order information acquisition, delivery response, waiting for hiring, service execution, evaluation viewing and account withdrawal; The background system is an independent system, which is communicatively connected with the user end and the service end, and realizes functions of service provider information management, order interaction, intelligent recommendation, instant messaging, withdrawal review, payment operation and customer service docking; The service provider information management integrates individual information, serviceable types, serviceable places and serviceable times, and audits the information of the service provider; The order interaction includes publishing-delivering-hiring interaction, receives the order of the user end for the service end to acquire and deliver, and records the service provider information for the user end to select and hire; The intelligent recommendation selects the service provider intelligently according to the order published by the user and pushes to the user end of the order user; and intelligently recommends the order according to the individual information, characteristic service and characteristic attribute information of the idle service provider; The instant messaging module provides text, voice and video communication functions during the service.
[0019] The service statistics module records the evaluation of the user on the service provider after the service is completed, calculates parameters including the praise rate, the hiring rate and the order quantity, and presents the parameters visually.
[0020] The further arrangement of the present application is that the background system further comprises a service provider grading module, a dynamic pricing module and a ranking module, the service provider grading module generates grading information based on service number, evaluation and service duration; the dynamic pricing module automatically adjusts service price coefficient according to service provider grading information; and the ranking module generates a service provider ranking list of single item or combined item according to multiple factors of service amount, praise rate, employment rate and income dimension.
[0021] With the above further arrangement, the service provider is graded in the background system, the information of the service provider can be updated and saved in real time, and professional medical staff can be attracted to settle down, thereby enhancing service quality The further arrangement of the present application is that the user end provides an order publishing tool, the order publishing tool has the functions of searching service providers based on combination screening of service type, location, time and characteristic service and keyword; The service end provides an order response tool, the order response tool has the functions of order sorting according to service type, service distance, time or price, matching orders based on the administrative intersection of serviceable locations and order locations, and keyword searching orders.
[0022] The further arrangement of the present application is that orders are screened and classified by categories such as time and location, thereby optimizing medical resource scheduling.
[0023] The further arrangement of the present application is that the instant messaging module is automatically closed after service ends; sharing positioning, medical site or character card push and health document sending and receiving are supported in the communication process.
[0024] The further arrangement of the present application is that communication is automatically fused after the end of treatment, sensitive medical record leakage is reduced, and a closed loop of medical information security is realized.
[0025] The medical health service system provided by the present application has the beneficial effects of a three-end collaborative system platform of user end / service end / background, and users and service providers can directly interact with demand-service on the platform, form "two-way transparent" and "two-way autonomous" selection, remove intermediaries, and increase the accuracy of medical terminology transmission. BRIEF DESCRIPTION OF DRAWINGS
[0026] Figure 1 It is a flowchart of specific method in the embodiment of the present application; Figure 2 It is a schematic diagram of two-way information transparency in the embodiment of the present application. DETAILED DESCRIPTION
[0027] The technical solutions in the embodiments will be described clearly and completely below with reference to the drawings. Obviously, the described embodiments are only part of the embodiments of the present application, rather than all the embodiments. Based on the embodiments in the present application, all other embodiments obtained by those skilled in the art without creative work fall within the protection scope of the present application.
[0028] As shown in the accompanying drawings, Figure 1 A medical health service method comprises the following steps: S1: A user registers through a user terminal, and a service provider registers through a service terminal. The user needs to fill in individual information when registering, including personal basic information such as name, age, gender, main communication language, action ability, and previous medical history such as medical history and medication history. The service provider needs to complete relevant identity information and service information that can be provided on the service terminal, and after passing the audit, the service provider can deliver and accept order invitations, and appear in the service provider pool that meets the conditions when the user terminal performs small-scale service provider screening. Specifically, the relevant identity information includes age, gender, education, school, major, work and internship unit, and the service information that can be provided includes serviceable language including dialect, foreign language and sign language, serviceable type, serviceable location, serviceable time, etc. Meanwhile, the service provider can further complete and supplement information on the service terminal to increase the exposure of the information, so as to improve the probability of being selected by the user. The supplementary information can include relevant qualification certificates, self-description, previous service case presentation, and service declaration.
[0029] S2: The user fills in a medical health service demand order through the user terminal. The order includes required medical health services and characteristic services. The medical health services include agency services, pre-diagnosis consultation, emergency service, inpatient service, rehabilitation guidance, nutrition consultation, medical insurance consultation, medical process consultation, and psychological consultation. The characteristic services include service language, travel pick-up and drop-off, on-site service, walking aid tool support, and information sorting service. Further, the service language includes options of dialect, foreign language, sign language, and text communication to adapt to different groups. The on-site service includes on-site packaging or sending of delivery items. The walking aid tool service includes providing a wheelchair, stretcher, and bed to assist the action of the service object. The information sorting service such as voice text transcription, audio and video recording, and service information summary facilitates the communication between the user and family members or doctors. Meanwhile, the service provider can fill in the characteristic attribute information when registering or modifying the information, i.e., the above-mentioned service information that can be provided, and the characteristic attribute information of the service provider is the corresponding information that the service provider can provide in each characteristic service; the characteristic service can provide convenience for special groups and filter the groups that can provide the characteristic service through the characteristic attribute information of the service provider.
[0030] Subsequently, the user can select an order publishing mode for publishing: mode one: open publishing mode, the order is opened to the menu platform of the server for all service providers to view; mode two: targeted publishing mode, the order is published to a specific service provider group after screening; The medical and health service can be selected from the system preset medical and health service options or customized service information, and the system preset medical and health service options include agency service, pre-diagnosis consultation, emergency service, hospitalization service, rehabilitation guidance, nutrition consultation, medical insurance consultation, medical process consultation, and psychological consultation; thus, the vague "accompanying diagnosis demand" is disassembled into a medical tag that can be executed by a machine, i.e., a preset medical and health service, and the system automatically shields the service providers who do not have the corresponding tag, thereby shortening the matching time; Further, the agency service can include proxy clinic appointment, report pick-up, drug dispensing / issuing, discharge agency, and disease history duplication, etc., which involve service businesses that can be completed by the server agent; The pre-diagnosis consultation of the disease can include pre-diagnosis consultation of the main hospital, pre-diagnosis consultation of the main department, and pre-diagnosis consultation of the main expert, etc. The emergency-related service can include diagnosis process optimization and speed-up service, auxiliary service due to various reasons such as age and body, accompanying demand service due to psychological or physiological factors, accompanying demand service due to lack of time for family members, etc. For example, pre-diagnosis reminders, process planning, pre-diagnosis care, full-process agency, professional medical assistance, on-site accompanying service, and post-diagnosis care services; The hospitalization-related service can include hospitalization handling optimization and speed-up service, auxiliary service due to various reasons such as age and body, accompanying demand service due to psychological or physiological factors, accompanying demand service due to lack of time for family members, etc. For example, pre-hospitalization information confirmation, assistance in communication with doctors or nurses, auxiliary listening to ward round suggestions and information summarization, full-process agency for hospitalization procedures, assistance in medical insurance reimbursement (including duplication of medical history), and regular care during hospitalization; The rehabilitation guidance can include offline and remote guidance during the disease treatment and rehabilitation period, rehabilitation plan development and modification, and rehabilitation recovery site recommendation, etc. The nutrition consultation can include disease treatment-related nutrition plan development and modification, and non-disease treatment-related diet adjustment and plan development related to fitness or muscle gain; Medical insurance consultations may include consultations on insurance types related to medical treatment, guidance on optimizing the insurance reimbursement process, and document preparation and processing services.
[0031] S3: Execute the order response according to the release mode: In Mode 1, all service providers can view and submit orders through the order selection platform and compete for submissions. Option 2 allows only a specific group of service providers to accept and deliver orders, thus participating in the competition.
[0032] S4: The user side displays the individual information and characteristic attribute information of all delivery service providers, while the server side displays the complete order requirement information; Furthermore, service providers can search, filter, and accept orders on the server side using keywords. They can find all open orders posted by users on the server's open order selection platform and further search, sort, and filter to find more suitable orders for delivery, improving delivery matching efficiency. They can also accept small-scale order invitations from users for targeted delivery, with sorting based on service time, service distance, and service order posting time. Filtering can be based on service location and its administrative division, service time period, service type, etc. S5: Users filter and hire service providers based on their individual information and characteristic attributes, complete payment, and generate an order, as shown in the attached document. Figure 2 As shown, this is to achieve two-way autonomous selection and two-way information transparency; The filtering includes: filtering based on individual service provider information: age, gender, education level, service price, service tags, rating information, and historical reviews; The service level information is determined by summarizing and statistically analyzing the service provider's past service information, and is divided into 15 levels, including V1-V10, Gold, Platinum, Diamond, Ace, and Master. The historical evaluation includes service attribute star ratings and graphic evaluations, which can help improve the service system. The level and evaluation functions can ensure the service quality of the service provider and ensure that users choose the right service provider. Past service information may include statistics on past service types, including the age range and location of service recipients; it can also be viewed by users to provide a reference for selecting service providers.
[0033] S6: The service provider executes the order service; S7: After the service is completed, the user makes an evaluation, which includes adding service feature tags, service attribute star ratings, and text and picture evaluations, and is finally saved in the background system, so that the service provider generates a medical professionalism score based on historical service data, replacing the traditional intermediary's "experience oral description", making the service quality visible, and higher-level service providers are more likely to receive orders, and users are more comfortable with their choices, and service providers are more dedicated.
[0034] The content of the evaluation includes service feature tags, service attribute rating information, comments, and picture proofs; the service feature tags include service types (such as agency services, pre-diagnosis counseling, emergency-related services, hospital-related services, rehabilitation guidance, nutrition counseling, medical insurance counseling, process counseling for different locations of provided medical and health services, and psychological counseling services) and service evaluation summaries (such as careful, thoughtful, efficient, etc.); The service attribute rating information can include 1-star to 5-star ratings with scores from 0 to 100, and the content of the evaluation can include service attitude, service efficiency, service professionalism, patience, and reliability.
[0035] In summary, through the architecture of the user side and the service side, the user directly filters the information and medical qualifications of the service provider, rather than passively accepting the assignment of the intermediary, and the service provider obtains the complete medical needs of the order, such as the patient's mobility and medical history, to avoid blind service. This two-way transparent mechanism forces the public disclosure of service provider qualification information and complete order requirements, making both-way information transparent, eliminating information black boxes, and forcing the public disclosure of service provider medical backgrounds. Users can verify whether they match complex medical scenarios, such as tumor diagnosis, which requires oncology experience, so that service providers with relevant professional backgrounds have a higher selection rate, more accurate matching, and direct order response through user order publishing-service provider delivery-user hiring interactions. This two-way selection model fully implements autonomous on-demand selection, avoids passive matching, improves service targeting and quality.
[0036] Further, the service location setting includes hierarchical administrative division screening and medical institution attribute screening. Specifically, the user can pre-set the service location according to the type of service required on the user side, improving the accuracy of matching the serviceable locations filled in during registration on the service side. The service location features can be subdivided according to the administrative division, such as municipality, province, autonomous region, special zone, and autonomous prefecture as the first level, and city, county, and township as the second level. Further, the location can be specifically subdivided according to the location name, the level of the medical site, whether it is public or not, whether it is a foreign hospital, whether it is a comprehensive hospital, whether it is a university-affiliated hospital, or according to the medical institution rankings issued by relevant agencies, the rankings of the medical departments, the rankings of the medical experts, and the medical insurance reimbursement situation. Medical facility levels can include Grade III Class A, Grade III Class B, Grade II Class A, Grade II Class B, community hospitals, etc., to facilitate users' selection of hospitals and service providers in the corresponding regions, and to ensure that service providers are familiar with the procedures of specific medical institutions, thus guaranteeing service quality.
[0037] The service time setting supports matching the available time of service providers by time interval. Users can view or filter the time range in which the service provider can provide a certain service on the user's end, and perform more precise search, sorting and filtering to determine a relatively small range of service providers to be matched, and publish the demand in a small range to improve the accuracy of order matching. The time range can be segmented and filtered, for example, into 0:00-4:00; 4:00-8:00; 8:00-12:00; 12:00-16:00; 16:00-20:00; 20:00-24:00; or segmented by weekdays and holidays; thus, by filtering by service time and service location, the accuracy of matching can be improved.
[0038] The client supports the registration of multiple service recipients, recording their basic information and health data to meet the needs of special groups. Another object of the present invention is to provide a medical and health service system, comprising: User-side configuration includes functions such as user registration, user editing, order posting, service provider screening, order payment, service provider hiring, evaluation, and selection of service activation or deactivation. Order posting includes open posting mode or targeted posting mode. The user-side, as an order posting tool, can perform combined searches based on multiple factors such as service type, location, time, and characteristic services, or add keyword searches to screen service providers. The server-side configuration includes functions such as service provider registration, order information retrieval, delivery response, waiting for employment, service execution, viewing evaluations, and account withdrawal. As an order response tool, the server-side can sort orders by service distance, time, or price, and match orders based on the administrative intersection between serviceable locations and order locations.
[0039] Backend system: As an independent system, it connects the user end and the server end, and implements the following functions: Service provider information management: Integrates individual information, types of services available, service locations, and service times, and verifies service provider information; Order interaction: This includes the posting-submission-hiring interaction, receiving user orders for the server to submit; and recording the service provider information for users to select and hire. Intelligent recommendation: Based on the orders posted by users, the system intelligently recommends service providers and pushes them to the user's client; it also intelligently recommends orders based on the individual information, characteristic services, and characteristic attribute information of available service providers. Instant messaging module: provide text, voice and video communication functions during service, chat can share pictures, videos and friend business cards, convenient for sharing information and improving communication efficiency; can also send location and real-time positioning, convenient for understanding the location of the other party, the chat relationship is terminated when one party does not reply to the message within a certain time or both parties agree to terminate the chat relationship; the certain time can be 10 minutes or a preset time, the instant messaging module is automatically closed after the service is completed; support sharing location, medical place business card and health document during communication, and the communication is automatically fused after the treatment is completed, reducing the leakage of sensitive medical records, realizing the closed loop of medical information security; Service statistics module: record user's evaluation of the service after the service is completed, calculate parameters including praise rate, hiring rate and order quantity, and present visually; Service provider grading module: generate individual service provider grade information and historical evaluation based on service number, service evaluation and service duration, and rate the content including service attitude, service efficiency, service professionalism, patience and reliability; Dynamic pricing module: automatically adjust service price coefficient based on service provider grade information; Ranking module: generate service provider ranking list of single item or combination item according to service amount, praise rate, hiring rate and income dimension in historical comments.
[0040] Specifically, the system adopts a three-end collaborative system platform of user end, service end and background system, users and service providers can directly interact demand-service on the platform, form "two-way transparent" and "two-way autonomous" selection, remove intermediaries, increase the accuracy of medical terminology transmission, and grade service providers in the background system, real-time update and save service provider information, attract professional medical staff to settle down, and enhance service quality. Embodiment one
[0041] In this embodiment, the user end and the service end adopt different WeChat mini programs, and the background system is a web-based background system, to realize the medical related service and method proposed in the application, The user can click the user end "publish demand", fill in the detailed order demand, and publish it to the order hall.
[0042] The service end can see the detailed information of the order, the service provider can perform the order picking operation, and the user can view the delivered service providers and select the appropriate candidate for selection and hiring.
[0043] The user and the service provider can complete the "publish demand (user end) - free delivery (service end) - optimal hiring (user end)" two-way selection process through the two mini programs.
[0044] In the process of two-way selection, the user can check the personal characteristic information of the service provider through the user terminal, and the service provider can check all the service demand information published by the user through the service terminal, realizing the two-way transparent process.
[0045] The order published by the user on the user terminal can contain medical related service types, service locations, service times and other characteristic service demands, which can be published on the open order platform of the service terminal for all service providers to select, deliver, compete and serve.
[0046] When the user publishes an order, he can fill in the order details page on the user terminal, and through the functions of searching, screening and searching, he can select a certain / service provider group for publication, that is, to publish a specified order; the specified service provider can see the message specified by the user on the home page of the service terminal.
[0047] The user on the user terminal can complete the registration of a number of service objects (patients) on the user terminal and complete the filling of personal basic information and past medical history.
[0048] The user on the user terminal can give feedback after each service is completed by the service provider.
[0049] The service provider on the service terminal needs to complete the relevant identity information and service information on the service terminal and pass the audit before he can deliver and accept the order invitation.
[0050] The service terminal and the user terminal can communicate through the user terminal and the service terminal app after the establishment of service and service, so as to communicate messages; after the service relationship ends, the chat relationship is cancelled.
Claims
1. A method for providing medical and health services, characterized in that, Includes the following steps: S1: Users register through the user terminal and service providers register through the server terminal respectively; S2: Users fill out a medical and health service request order through the user terminal. The order includes the required characteristic services, and users select an order publishing mode to publish the order: Mode 1: The order is made available to all service providers through the server's selection platform; Mode 2: The order is published to a specific group of selected service providers. S3: Execute the order response according to the release mode: In Mode 1, all service providers can view orders through the order selection platform and participate in the delivery competition. Choose Mode 2, where only a specific group of service providers accept and deliver orders to participate in the competition; S4: The user side displays the individual information, characteristic services, and characteristic attribute information of all delivery service providers, while the server side displays the complete order requirements information, achieving two-way information transparency; S5: Enables two-way selection, where users filter and hire service providers based on their individual information and characteristic attributes, and then complete payment to generate an order; S6: The service provider executes the order service; S7: Users provide feedback after the service is completed.
2. The method according to claim 1, characterized in that, The distinctive services of the delivery service provider include service language, transportation, door-to-door service, mobility aid support, and information processing services; the distinctive attribute information of the service provider is the corresponding information that the service provider can provide for each distinctive service.
3. The method according to claim 1, characterized in that, The medical and health services in step S2 can be selected from the system's preset medical and health service options or customized service information. The system's preset medical and health service options include agency services, pre-diagnosis consultation, outpatient / emergency services, inpatient services, rehabilitation guidance, nutrition consultation, medical insurance consultation, medical treatment process consultation, and psychological consultation.
4. The method according to claim 3, characterized in that, The service location settings include filtering by administrative division and medical institution attributes, and the service time settings support matching the available time of service providers by time interval.
5. The method according to claim 1, characterized in that, The user terminal supports the registration of multiple service recipients, recording their basic information, medical history, medication information and health data respectively; the evaluation in step S7 includes: adding service feature tags, service attribute star ratings and graphic evaluations.
6. The method according to claim 5, characterized in that, The individual information of the delivery service provider in step S5 includes: age, gender, education level, service price, service tag, rating information, and historical reviews; The grade information is determined by summarizing and statistically analyzing the service provider's past service information. The historical evaluation includes service attribute star ratings, service feature tags, and graphic and textual evaluations.
7. A medical and health service system, characterized in that, include: User-side configuration includes functions such as user registration, user editing, order posting, service provider screening, order payment, service provider hiring, evaluation, and selection of service activation or deactivation. Order posting includes open posting mode or targeted posting mode. Server-side configuration includes functions such as service provider registration, order information retrieval, application response, waiting for employment, service execution, viewing reviews, and account withdrawal. Backend system: As an independent system, it connects the user end and the server end to realize functions such as service provider information management, order interaction, intelligent recommendation, instant messaging, withdrawal review, payment operation and customer service docking; Service provider information management: Integrates individual information, types of services available, service locations, and service times, and verifies service provider information; Order interaction: This includes the posting-submission-hiring interaction, receiving user orders for the server to submit; and recording the service provider information for users to select and hire. Intelligent recommendation: Based on the order placed by the user, the system intelligently recommends service providers and pushes them to the user's client. It also intelligently recommends orders based on the individual information, characteristic services, and characteristic attribute information of available service providers; Instant Messaging Module: Provides text, voice, and video communication functions during service. Service statistics module: After the service is completed, the module records the user's evaluation of the service provider, calculates parameters including positive review rate, hiring rate and order volume, and presents them in a visual format.
8. The system according to claim 7, characterized in that, The backend system also includes a service provider grading module, a dynamic pricing module, and a ranking module. The service provider grading module generates grading information based on the number of service orders, reviews, and service duration. The dynamic pricing module automatically adjusts the service price coefficient according to the service provider grading information. The ranking module generates a service provider ranking list based on multiple factors, including service volume, positive review rate, hiring rate, and income.
9. The system according to claim 7, characterized in that, The user-side provides an order posting tool, which has the function of filtering service providers based on a combination of service type, location, time, characteristic services, and keywords; The server provides an order response tool, which sorts orders by service type, service distance, time or price, matches orders based on the administrative intersection of available service locations and order locations, and retrieves orders by keywords.
10. The system according to claim 7, characterized in that, The instant messaging module automatically shuts down after the service ends; during communication, it supports location sharing, push notifications of medical facilities or individuals, and sending and receiving health documents.