Cross-border e-commerce platform service management system

Abstract

The invention relates to a cross-border e-commerce platform service management system, which is applied to the technical field of e-commerce service management, and comprises a policy management module used for obtaining and updating cross-border policies of all regions in real time; the commodity management module is used for managing basic information and sales states of commodities based on the cross-border policies and the cultural characteristics of all regions; the user management module is used for maintaining and managing the basic information of the user; the shop management module is used for scoring the shop according to the sales information of the shop; and the order management module is used for managing the order information. The method has the effect of improving the platform service management efficiency.

Description

Technical Field

[0001] This application relates to the technical field of e-commerce service management, and in particular to a cross-border e-commerce platform service management system. Background Technology

[0002] With the advancement of globalization, the cross-border e-commerce industry has flourished and is playing an increasingly important role in international trade. It breaks down geographical barriers, enabling merchants and consumers from different countries to trade goods across borders, greatly expanding market reach and promoting global economic circulation and development. Cross-border e-commerce not only provides businesses with broader sales channels and increased business opportunities, but also offers consumers a wider variety of products, meeting diverse consumption needs. Simultaneously, it drives the development of related industries such as logistics and payment, boosting employment and economic growth.

[0003] In the course of the cross-border e-commerce industry's development, the market size has continuously expanded, involving numerous countries and regions, a wide variety of goods, and a massive user base. This presents cross-border e-commerce platforms with many challenges and complexities in service management. Currently, cross-border e-commerce platforms are typically managed manually. For example, platform administrators need to search for and download relevant policy materials through various channels, such as government official websites and news media, then carefully read and analyze these documents, extracting useful information and updating and organizing it. Merchants also need to manually manage product listings, delistings, and information maintenance. This results in low efficiency in platform service management and fails to adequately meet market demands. Summary of the Invention

[0004] To improve the efficiency of platform service management, this application provides a cross-border e-commerce platform service management system.

[0005] Firstly, this application provides a cross-border e-commerce platform service management system, which adopts the following technical solution: A cross-border e-commerce platform service management system, comprising: The policy management module is used to obtain and update cross-border policies in various regions in real time; The product management module is used to manage the basic information and sales status of products based on the aforementioned cross-border policies and the cultural characteristics of various regions. The user management module is used to maintain and manage users' basic information. The store management module is used to rate stores based on their sales information. The order management module is used to manage order information.

[0006] By adopting the above technical solutions, the policy management module can acquire and update cross-border policies in various regions in real time, ensuring that the platform's operation complies with the policy requirements of different countries; managing basic product information and sales status based on cross-border policies and regional cultural characteristics enables product sales to better align with local realities; the user management module maintains and manages basic user information, helping the platform to provide precise services to users; the store management module rates stores based on sales information, incentivizing stores to improve service quality; and the order management module manages order information, ensuring smooth order processing. Through these modules, the efficiency of platform service management is improved.

[0007] Optionally, the product management module includes: The product display information management submodule is used to determine the product display content based on the aforementioned cross-border policies and the cultural characteristics of various regions. The commodity price control submodule is used to control commodity prices based on regional holidays and regional sales information. The product sales status management submodule is used to perform product listing or delisting operations based on the cross-border policy, supplier information, and regional sales information.

[0008] By adopting the above technical solutions, the product display information management submodule can determine the product display content by combining cross-border policies and regional cultural characteristics, thereby enhancing the relevance and attractiveness of product displays; the product price control submodule can automatically adjust prices based on regional holidays and regional sales information, optimizing product prices to adapt to market demand; the product sales status management submodule can perform listing or delisting operations based on cross-border policies, supplier information, and regional sales information, reasonably managing the sales status of products. Through the product display information management submodule, product price control submodule, and product sales status management submodule, the workload of merchants in product management is reduced, and merchant service satisfaction is improved.

[0009] Optionally, the commodity price control submodule is specifically used for: Construct a regional festival feature database and a regional sales dynamic database; Based on product type and preset rules, the regional festival feature database and the regional sales dynamic database are compared and analyzed, and it is determined whether price adjustment is needed based on the analysis results. If a price adjustment is required, the price will be adjusted based on the analysis results and the rules governing the adjustment range.

[0010] By adopting the above technical solutions and constructing regional festival feature databases and regional sales dynamic databases, corresponding information can be systematically collected and organized. By comparing and analyzing the regional festival feature databases and regional sales dynamic databases, it is possible to accurately determine whether commodity prices need to be adjusted. If price adjustments are necessary, commodity prices can be regulated according to the analysis results and price adjustment rules, thereby reasonably adjusting commodity prices to better adapt to market demand, improve sales levels, and increase profits.

[0011] Optionally, the product sales status management submodule is specifically used for: In response to the product listing process, the compliance of the products to be listed is verified based on the aforementioned cross-border policies; If the products to be listed meet the compliance requirements, the supplier information of the products to be listed will be verified. If the supplier information is verified, a decision is made on whether to proceed with the listing operation based on the regional sales information and the supplier information.

[0012] By adopting the above technical solutions, when listing products, the compliance of the products is first verified according to cross-border policies, which can ensure that the listed products meet the policy requirements of various regions and reduce problems caused by non-compliance with policies. Then, the supplier information is verified to improve the reliability of the products. Finally, the decision on whether to list the products is made by combining regional sales information and supplier information, which can make the product listing decision more scientific and reasonable and improve the success rate of product sales.

[0013] Optionally, the product sales status management submodule is further specifically used for: Based on the products to be listed, determine the reference products; Analyze the sales information of the region to determine the average daily sales of the reference product within a preset time period; Based on the preset time period, the sales information of the region is analyzed to determine the sales trend; The first sales adjustment coefficient is determined based on the aforementioned sales trend. The average selling price of the reference product is determined based on the sales information of the region. A second sales volume adjustment coefficient is determined based on the set price of the product to be listed and the average selling price of the product; The estimated daily sales are determined based on the first sales adjustment coefficient, the second sales adjustment coefficient, and the average daily sales. The daily supply quantity of goods is determined based on the supplier information; Calculate the supply-demand ratio of the estimated daily sales volume to the daily supply quantity of goods; If the supply-demand ratio is within the preset range, then the product to be listed will be listed.

[0014] By adopting the above technical solution, the product sales status management submodule determines the average daily sales volume and sales trend of reference products by analyzing regional sales information, and then determines the first sales volume adjustment coefficient. Combined with the set price of the product to be listed and the average selling price of the product, the second sales volume adjustment coefficient is determined, and finally the estimated daily sales volume is determined. Then, the supply-sales ratio is calculated by combining the daily product supply quantity of the supplier. When the supply-sales ratio is within the preset range, the product is listed. This helps to make more scientific product listing decisions and improve the rationality and efficiency of product sales.

[0015] Optionally, the product sales status management submodule is further specifically used for: Based on the aforementioned cross-border policies, conduct compliance verification of the goods currently being sold; If the compliance verification fails, the currently sold product will be removed from the platform. Obtain the supplier supply information for the currently sold goods; The supplier is evaluated based on the supplier supply information and the supplier information. If the supplier evaluation is unsatisfactory and the inventory of the currently sold product is 0, then the currently sold product will be removed from the shelves.

[0016] By adopting the above technical solutions, the product sales status management submodule performs compliance verification on currently sold products based on cross-border policies. If the verification fails, the product is removed from the platform. It also evaluates suppliers based on their supply information and supplier details. When a supplier fails the evaluation and has no inventory, the product is removed from the platform. This ensures that the sold products comply with cross-border policies, improves the compliance of product sales, and effectively evaluates suppliers to optimize the product supply system, thereby improving the quality of products on the platform and the stability of sales.

[0017] Optionally, the user management module includes a discount setting submodule, which is specifically used for: Obtain the user's historical order information and browsing history; The historical order information and browsing history are analyzed to determine user preferences; The historical order information is analyzed to determine the user's recurring spending amount; User discount information is determined based on the periodic consumption amount and the user preferences.

[0018] By adopting the above technical solutions, user preferences can be determined by analyzing users' historical order information and browsing history. The periodic consumption amount of users can be determined by analyzing historical order information. Then, based on the periodic consumption amount and user preferences, user discount information can be determined. This can provide users with discounts that are more in line with their preferences and spending power, thereby improving the user shopping experience and the platform's attractiveness.

[0019] Optionally, the user management module further includes a payment settings submodule, which is specifically used for: The user's region is determined based on the user's basic information. Obtain the most frequent payment methods in the user's region; Obtain the user's historical payment information; The high-frequency payment methods are sorted based on the historical payment information to obtain the sorting result; The payment methods are displayed to the user according to the sorting results.

[0020] By adopting the above technical solution, and by obtaining the user's high-frequency payment methods in the user's region, and combining the user's historical payment information to sort and display the high-frequency payment methods to the user, it is possible to provide the user with a payment method sorting that conforms to the user's usage habits and the characteristics of the region, thereby improving the user's payment experience.

[0021] Optionally, the store management module is specifically used for: Obtain the store's sales information, which includes user service information and store operation information; Based on the aforementioned user service information, determine the product positive review rate, logistics timeliness compliance rate, and customer service response time; The user service rating is determined based on the product positive review rate, the logistics timeliness compliance rate, and the customer service response time. Based on the aforementioned store operation information, determine the product sales rate, number of violations and penalties, and qualification document information; An operational score is determined based on the product sales rate, the number of violations and penalties, and the qualification document information. The store rating is determined based on the user service rating, the operational rating, and preset weights.

[0022] By adopting the above technical solution, user service scores are determined by product positive review rate, logistics timeliness compliance rate, and customer service response time. Operational scores are determined by product sales rate, number of violations and penalties, and qualification document information. Finally, the store score is determined by combining preset weights. This approach can comprehensively consider both user service and operation aspects to evaluate the store score, thus enabling a more comprehensive, objective, and accurate evaluation of the store.

[0023] Optionally, the order management module is specifically used for: Get order information; Based on the order information, the product number and the user's shipping address are determined; The sales scope is obtained based on the product number; If the user's shipping address is not within the sales area, the order generation will fail.

[0024] By adopting the above technical solution, the system can determine whether a user's delivery address is within the product's sales area based on the product number, and cancel orders where the user's delivery address is outside the product's sales area. This reduces invalid orders and improves the accuracy and efficiency of order management. Attached Figure Description

[0025] Figure 1 This is a structural block diagram of a cross-border e-commerce platform service management system provided in an embodiment of this application. Detailed Implementation

[0026] The present application will be further described in detail below with reference to the accompanying drawings.

[0027] This application provides a cross-border e-commerce platform service management system. This system can be run by an electronic device, which can be a server or a terminal device. The server can be a standalone physical server, a server cluster or distributed system composed of multiple physical servers, or a cloud server providing cloud computing services. The terminal device can be a smartphone, tablet, desktop computer, etc., but is not limited to these.

[0028] To make the objectives, technical solutions, and advantages of the embodiments of this application clearer, the technical solutions of the embodiments of this application will be clearly and completely described below with reference to the accompanying drawings. Obviously, the described embodiments are only some embodiments of this application, not all embodiments. Based on the embodiments of this application, all other embodiments obtained by those skilled in the art without creative effort are within the scope of protection of this application.

[0029] Furthermore, the term "and / or" in this article is merely a description of the relationship between related objects, indicating that three relationships can exist. For example, A and / or B can represent: A existing alone, A and B existing simultaneously, or B existing alone. Additionally, the character " / " in this article, unless otherwise specified, generally indicates that the preceding and following related objects have an "or" relationship.

[0030] like Figure 1 As shown, the cross-border e-commerce platform service management system 100 mainly includes (modules 101-105): The policy management module 101 is used to obtain and update cross-border policies in various regions in real time.

[0031] The policy management module 101 includes an information collection submodule 1011 and an information update submodule 1012. The information collection submodule 1011 uses automated web crawling technology to automatically search for and download relevant cross-border policy documents from designated channels such as official government websites and news media of various countries according to preset rules. The information update submodule 1012 compares the newly collected cross-border policy documents with the existing cross-border policies in the system, automatically identifies the changed parts, and updates them in a timely manner.

[0032] The product management module 102 is used to manage the basic information and sales status of products based on cross-border policies and the cultural characteristics of various regions.

[0033] Specifically, the product management module 102 includes (sub-modules 1021-1023): The Product Display Information Management submodule 1021 is used to determine the product display content based on cross-border policies and the cultural characteristics of various regions.

[0034] For example, when merchants list products, they provide text and image descriptions. The product display information management submodule 1021 can use data analysis tools (such as Python, Excel, etc.) or preset feature extraction algorithms to analyze cross-border policies and the cultural characteristics of various regions. Based on the analysis results, it hides content in the text or image descriptions that does not conform to cross-border policies and the cultural characteristics of various regions. For example, for regions with strong religious beliefs, product images and text related to corresponding religious taboos will not be displayed. It is worth noting that the content that users in different regions can view will vary depending on the cross-border policies and cultural characteristics.

[0035] The commodity price regulation submodule 1022 is used to regulate commodity prices based on regional holidays and regional sales information.

[0036] The commodity price control submodule 1022 can automatically analyze regional holidays and regional sales information to determine appropriate commodity prices. After feeding back the commodity prices to merchants, commodity prices can be controlled based on the merchants' feedback.

[0037] Specifically, the steps for analyzing regional festivals and sales information to determine appropriate commodity prices include: constructing a regional festival feature database and a regional sales dynamic database; conducting comparative analysis of the regional festival feature database and the regional sales dynamic database based on commodity type and preset rules, and determining whether price adjustments are needed based on the analysis results; if price adjustments are needed, adjusting prices based on the analysis results and price adjustment rules.

[0038] In this embodiment, the commodity price control submodule 1022 obtains information on festival times, festival characteristics, and commodity sales related information in various regions from staff or by using web crawling technology to build a regional festival feature database. At the same time, it will obtain commodity sales data in various regions in real time to build a regional sales dynamic database.

[0039] Then, the regional holiday feature database and the regional sales dynamic database are compared and analyzed according to preset rules to obtain the analysis results. The analysis results include whether each type of product needs to be adjusted in price, and the direction of the price adjustment (price increase or price decrease). For example, for product types whose sales will increase significantly during holidays, price adjustments are required; for product types whose sales continue to decline over a period of time, price adjustments are required.

[0040] The database pre-stores price adjustment rules. For example, if sales increase by 20% during a holiday, the price will be adjusted by 2%. The price adjustment range is determined based on the analysis results and the price adjustment rules, and the price is adjusted accordingly.

[0041] The Product Sales Status Management submodule 1023 is used to perform product listing or delisting operations based on cross-border policies, supplier information, and regional sales information.

[0042] When a merchant uploads a product, the product sales status management submodule 1023 automatically analyzes whether the product can be uploaded. Specifically, this includes: in response to the product upload operation, verifying the compliance of the product to be uploaded based on cross-border policies; if the product meets the compliance requirements, verifying the supplier information of the product to be uploaded; if the supplier information verification is successful, determining whether to upload the product based on regional sales information and supplier information.

[0043] In this embodiment, in response to the merchant's product listing operation, the information of the product to be listed is obtained. The product information includes basic product information (product number, product type, set price, etc.), supplier information, and sales region. The basic product information of the product to be listed is verified for compliance according to the cross-border policies of the sales region. If the product to be listed meets the compliance requirements, that is, it complies with the local policy requirements, the supplier information of the product to be listed is verified, for example, the supplier's qualifications are verified. If the supplier information verification is successful, the listing operation is determined based on the regional sales information and the supplier information.

[0044] Specifically, the steps in the product sales status management submodule 1023 for determining whether to proceed with the listing operation based on regional sales information and supplier information include: identifying reference products based on the products to be listed; analyzing regional sales information to determine the average daily sales of the reference products within a preset time period; analyzing regional sales information based on the preset time period to determine the sales trend; determining a first sales adjustment coefficient based on the sales trend; determining the average selling price of the reference products based on regional sales information; determining a second sales adjustment coefficient based on the set price of the products to be listed and the average selling price; determining the estimated daily sales based on the first sales adjustment coefficient, the second sales adjustment coefficient, and the average daily sales; determining the daily product supply quantity based on supplier information; calculating the supply-demand ratio between the estimated daily sales and the daily product supply quantity; and if the supply-demand ratio is within the preset supply-demand ratio range, then proceeding with the listing operation for the products to be listed.

[0045] In this embodiment, the currently sold product (i.e., the product already listed for sale) that has the same basic parameters (e.g., product type, product model, etc.) and sales region as the product to be listed is determined as the reference product; the regional sales information of the reference product is analyzed to determine the average daily sales of the reference product within a preset time period (e.g., the past week, the past month), and the average daily sales = the total sales of the reference product in all stores within the preset time period ÷ the number of days corresponding to the preset time period ÷ the number of stores.

[0046] Data analysis tools are used to analyze regional sales information in preset time periods to determine the sales trend in those preset time periods. The sales trend includes the sales change coefficient for different time periods. For example, if the sales change coefficient is 1.2, it means that the sales in the next preset time period will increase by 20% compared to the previous preset time period. If the sales change coefficient is 0.8, it means that the sales in the next preset time period will be 80% of the sales in the previous preset time period. The sales change coefficient corresponding to the next preset time period and the current preset time period in the sales trend is determined as the first sales adjustment coefficient.

[0047] The statistical data includes the average selling price of reference products in the sales information of the region; the database stores the correspondence between the set price of the products to be listed, the average selling price of the products, and the second sales adjustment coefficient, and matches the second sales adjustment coefficient from the database based on the set price of the products to be listed and the average selling price of the products.

[0048] Estimated daily sales = First sales adjustment coefficient × Second sales adjustment coefficient × Average daily sales; Find the average daily supply quantity of goods from the supplier information, i.e., the daily supply quantity; Supply-sales ratio = Daily supply quantity / Estimated daily sales; If the supply-sales ratio is within the preset supply-sales ratio range, the goods to be listed will be listed; if the supply-sales ratio is not within the preset supply-sales ratio range, the goods will not be listed.

[0049] The product sales status management submodule 1023 will verify the currently sold products in real time and remove those that fail the verification. Specifically, this includes: verifying the compliance of the currently sold products based on cross-border policies; removing the currently sold products if the compliance verification fails; obtaining the supplier supply information for the currently sold products; evaluating the suppliers based on the supplier supply information and supplier information; and removing the currently sold products if the supplier evaluation is unsatisfactory and the inventory of the currently sold products is 0.

[0050] In this embodiment, the currently sold goods are verified based on cross-border policies and supplier information. First, the compliance of the currently sold goods is verified according to the cross-border policies of the corresponding sales region. If the compliance verification fails, the currently sold goods are directly removed from the platform without further verification. If the compliance verification passes, the supplier supply information of the currently sold goods is obtained from the merchant. The supplier supply information includes the supply qualification rate, delivery delay rate, etc. The supplier supply information and supplier information (including the validity of supplier qualifications) are evaluated according to preset evaluation rules. For example, if the supply qualification rate is less than 90%, the supplier is deemed unqualified. When the supplier is deemed unqualified and the inventory of the currently sold goods is 0, the currently sold goods are removed from the platform. When the supplier is deemed unqualified but the inventory of the currently sold goods is not 0, the currently sold goods continue to be sold, and a warning message is sent to the merchant, such as: "The supplier is unqualified. Please find a new supplier as soon as possible."

[0051] User management module 103 is used to maintain and manage users' basic information.

[0052] User basic information includes name, user region, user discount information, and payment method sorting results.

[0053] The user management module 103 includes a discount setting submodule 1031, which is specifically used for: obtaining the user's historical order information and browsing history; analyzing the historical order information and browsing history to determine user preferences; analyzing the historical order information to determine the user's periodic consumption amount; and determining user discount information based on the periodic consumption amount and user preferences.

[0054] In this embodiment, the user's historical order information and browsing history are retrieved from the database. Data analysis tools are used to analyze the historical order information and browsing history to determine user preferences, including at least one preferred product type. The data analysis tools are also used to analyze the historical order information to determine the user's total spending over a recent period (e.g., one month), i.e., the periodic spending amount. Different periodic spending amounts correspond to different discount amounts. Discount amounts are retrieved from the database based on the periodic spending amount. User discount information includes the discount amount and the discount category, which is the user's preferred product type. Discounts can be issued to users through coupons, which can be used when the user purchases their preferred product type.

[0055] The user management module 103 also includes a payment settings submodule 1032, which is specifically used for: determining the user's region based on the user's basic information; obtaining the user's high-frequency payment methods in the user's region; obtaining the user's historical payment information; sorting the high-frequency payment methods based on the historical payment information to obtain the sorting results; and displaying the payment methods to the user according to the sorting results.

[0056] In this embodiment, the user's region is determined from the user's basic information; high-frequency payment methods for the user's region are retrieved from the database (the retrieved high-frequency payment methods are sorted from highest to lowest usage frequency) and the user's historical payment information, which includes the user's payment methods. The user's payment methods in the historical payment information are sorted from highest to lowest usage frequency to obtain a preference ranking result. High-frequency payment methods that are not present in the user's payment methods are determined as subsequent payment methods. In the final ranking result, the user's payment methods are listed first, followed by subsequent payment methods. The user's payment methods are sorted according to the preference ranking result, while the subsequent payment methods are sorted according to their original order. For example, if the retrieved high-frequency payment methods and their corresponding order are a, b, c, d, e, and the preference ranking result is c, e, f, then the final ranking result is c, e, f, a, b, d. The payment methods are displayed to the user on the user interface according to the ranking result.

[0057] The store management module 104 is used to rate stores based on their sales information.

[0058] The store is rated based on its sales information, including: obtaining sales information such as customer service information and store operation information; determining product positive review rate, logistics timeliness compliance rate, and customer service response time based on customer service information; determining customer service score based on product positive review rate, logistics timeliness compliance rate, and customer service response time; determining product sales rate, number of violations and penalties, and qualification document information based on store operation information; determining operation score based on product sales rate, number of violations and penalties, and qualification document information; and determining the store score based on customer service score, operation score, and preset weights.

[0059] In this embodiment, when rating a store, the user service information and store operation information of the current store are obtained from the database; the positive review rate of products, the logistics timeliness compliance rate and the customer service response time are determined from the user service information; each of the positive review rate of products, the logistics timeliness compliance rate and the customer service response time has a corresponding preset scoring rule, the score of each of the positive review rate of products, the logistics timeliness compliance rate and the customer service response time is determined according to the preset scoring rule, and the scores of the three items are summed to obtain the user service score.

[0060] The product sales rate (the proportion of products with sales records to the total number of products in the store), the number of violations and penalties, and the qualification document information are determined from the store operation information. Similarly, each of these three items has a corresponding preset scoring rule. The score for each item in the product sales rate, the number of violations and penalties, and the qualification document information is determined according to the preset scoring rule. The scores of the three items are summed to obtain the operation score. The preset weights include preset service weights and preset operation weights. Store score = User service score × Preset service weight + Operation score × Preset operation weight.

[0061] The order management module 105 is used to manage order information.

[0062] When managing order information, the order management module 105 includes: obtaining order information; determining the product number and user's delivery address based on the order information; obtaining the sales range based on the product number; and if the user's delivery address is not within the sales range, the order generation fails.

[0063] In this embodiment, when a user places an order, order information is generated. The product number and the user's shipping address are determined from the order information. Different products correspond to different sales areas. The sales area is retrieved from the database based on the product number. If the user's shipping address is not within the sales area, the order generation fails. If the user's shipping address is within the sales area, the order generation succeeds.

[0064] When managing order information, the order management module 105 also includes: obtaining the logistics status of orders from logistics companies in real time and updating the logistics status of orders.

[0065] In one example, any module in the above system may be one or more integrated circuits configured to implement the above methods, such as one or more application-specific integrated circuits (ASICs), or one or more digital signal processors (DSPs), or one or more field-programmable gate arrays (FPGAs), or a combination of at least two of these integrated circuit forms.

[0066] For example, when modules in a system can be implemented through a processing element scheduler, the processing element can be a general-purpose processor, such as a central processing unit (CPU) or other processor capable of calling programs. Alternatively, these modules can be integrated together to form a system-on-a-chip (SOC).

[0067] Those skilled in the art will clearly understand that, for the sake of convenience and brevity, the specific working process of the above-described device and module can be referred to the corresponding process in the foregoing method embodiments, and will not be repeated here.

[0068] The terms “comprising,” “including,” or any other variations thereof are intended to cover non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements includes not only those elements but also other elements not expressly listed, or elements inherent to such process, method, article, or apparatus.

[0069] The above description is merely a preferred embodiment of this application and an explanation of the technical principles employed. Those skilled in the art should understand that the scope of this application is not limited to technical solutions formed by specific combinations of the above-described technical features, but should also cover other technical solutions formed by arbitrary combinations of the above-described technical features or their equivalents without departing from the foregoing application concept. For example, technical solutions formed by substituting the above features with (but not limited to) technical features with similar functions claimed in this application.

Claims

1. A cross-border e-commerce platform service management system, characterized in that, include: The policy management module is used to obtain and update cross-border policies in various regions in real time; The product management module is used to manage the basic information and sales status of products based on the aforementioned cross-border policies and the cultural characteristics of various regions. The user management module is used to maintain and manage users' basic information. The store management module is used to rate stores based on their sales information. The order management module is used to manage order information.

2. The system according to claim 1, characterized in that, The product management module includes: The product display information management submodule is used to determine the product display content based on the aforementioned cross-border policies and the cultural characteristics of various regions. The commodity price control submodule is used to control commodity prices based on regional holidays and regional sales information. The product sales status management submodule is used to perform product listing or delisting operations based on the cross-border policy, supplier information, and regional sales information.

3. The system according to claim 2, characterized in that, The commodity price control submodule is specifically used for: Construct a regional festival feature database and a regional sales dynamic database; Based on product type and preset rules, the regional festival feature database and the regional sales dynamic database are compared and analyzed, and it is determined whether price adjustment is needed based on the analysis results. If a price adjustment is required, the price will be adjusted based on the analysis results and the rules governing the adjustment range.

4. The system according to claim 2, characterized in that, The product sales status management submodule is specifically used for: In response to the product listing process, the compliance of the products to be listed is verified based on the aforementioned cross-border policies; If the products to be listed meet the compliance requirements, the supplier information of the products to be listed will be verified. If the supplier information is verified, a decision is made on whether to proceed with the listing operation based on the regional sales information and the supplier information.

5. The system according to claim 4, characterized in that, The product sales status management submodule is also specifically used for: Based on the products to be listed, determine the reference products; Analyze the sales information of the region to determine the average daily sales of the reference product within a preset time period; Based on the preset time period, the sales information of the region is analyzed to determine the sales trend; The first sales adjustment coefficient is determined based on the aforementioned sales trend. The average selling price of the reference product is determined based on the sales information of the region. A second sales volume adjustment coefficient is determined based on the set price of the product to be listed and the average selling price of the product; The estimated daily sales are determined based on the first sales adjustment coefficient, the second sales adjustment coefficient, and the average daily sales. The daily supply quantity of goods is determined based on the supplier information; Calculate the supply-demand ratio of the estimated daily sales volume to the daily supply quantity of goods; If the supply-demand ratio is within the preset range, then the product to be listed will be listed.

6. The system according to claim 2, characterized in that, The product sales status management submodule is also specifically used for: Based on the aforementioned cross-border policies, conduct compliance verification of the goods currently being sold; If the compliance verification fails, the currently sold product will be removed from the platform. Obtain the supplier supply information for the currently sold goods; The supplier is evaluated based on the supplier supply information and the supplier information. If the supplier evaluation is unsatisfactory and the inventory of the currently sold product is 0, then the currently sold product will be removed from the shelves.

7. The system according to claim 1, characterized in that, The user management module includes a discount settings submodule, which is specifically used for: Obtain the user's historical order information and browsing history; The historical order information and browsing history are analyzed to determine user preferences; The historical order information is analyzed to determine the user's recurring spending amount; User discount information is determined based on the periodic consumption amount and the user preferences.

8. The system according to claim 1, characterized in that, The user management module also includes a payment settings submodule, which is specifically used for: The user's region is determined based on the user's basic information. Obtain the most frequent payment methods in the user's region; Obtain the user's historical payment information; The high-frequency payment methods are sorted based on the historical payment information to obtain the sorting result; The payment methods are displayed to the user according to the sorting results.

9. The system according to claim 1, characterized in that, The store management module is specifically used for: Obtain the store's sales information, which includes user service information and store operation information; Based on the aforementioned user service information, determine the product positive review rate, logistics timeliness compliance rate, and customer service response time; The user service rating is determined based on the product positive review rate, the logistics timeliness compliance rate, and the customer service response time. Based on the aforementioned store operation information, determine the product sales rate, number of violations and penalties, and qualification document information; An operational score is determined based on the product sales rate, the number of violations and penalties, and the qualification document information. The store rating is determined based on the user service rating, the operational rating, and preset weights.

10. The system according to claim 1, characterized in that, The order management module is specifically used for: Get order information; Based on the order information, the product number and the user's shipping address are determined; The sales scope is obtained based on the product number; If the user's shipping address is not within the sales area, the order generation will fail.

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