Hotel self-service machine device

Abstract

The utility model discloses a hotel self-service machine device, which belongs to the technical field of self-service machines and comprises a self-service check-in module, a self-service check-out module, a master control module, a voice interaction module, a network communication module, a safety privacy protection module and an interface display module. Through the self-service check-in module, a passport reader, a face recognition camera, an electronic signature board and a payment terminal are utilized, check-in procedures are completed rapidly in a non-contact mode, the waiting time of customers is greatly shortened, and the self-service check-out module is integrated through a settlement processor, a payment confirmation interface, an online payment interface and an electronic invoice unit, so that the self-service check-out module is more convenient to use. The check-out process is smoother and more convenient, customers can independently complete bill checking and payment and obtain electronic invoices in real time without queuing, and the self-service efficiency is improved.

Description

Technical Field

[0001] The utility model relates to the technical field of self-service machines, in particular to a hotel self-service machine device. Background Art

[0002] With the advancement of technology and the diversification of consumer demands, the traditional hotel service model can no longer meet the modern travelers' demands for convenience and personalized services. Although the existing self-service terminals have simplified the check-in process to a certain extent, they generally have problems such as single function, poor interactive experience, and inability to handle complex demands.

[0003] The existing self-service machine devices still have the following defects when in use: the existing self-service machine devices only support basic check-in information entry and room card issuance, lack efficient passport reading, facial recognition technology, and electronic signature functions, resulting in customers still needing to manually enter a large amount of information when checking in, increasing waiting time; when checking out, there is a lack of instant bill generation and online payment functions, and customers still need to go to the front desk for confirmation, which prolongs the customer's waiting time and affects the experience; the lack of intelligent voice interaction capabilities limits its adaptability to different user groups and reduces the accessibility and convenience of the service. Utility Model Content

[0004] The utility model aims to solve the shortcomings in the prior art and proposes a hotel self-service machine device.

[0005] In order to achieve the above-mentioned purpose, the utility model adopts the following technical scheme: a hotel self-service machine device, including a self-service check-in module, a self-service check-out module, a main control module, a voice interaction module, a network communication module, a security and privacy protection module and an interface display module, the self-service check-in module is communicatively connected to the main control module, the self-service check-out module is communicatively connected to the main control module, the main control module is communicatively connected to the voice interaction module, the main control module is communicatively connected to the interface display module, the main control module is communicatively connected to the network communication module, and the main control module is communicatively connected to the security and privacy protection module.

[0006] As a further description of the above technical solution:

[0007] The self-service check-in module includes a passport reader, a facial recognition camera, an electronic signature board and a payment terminal, and the passport reader, facial recognition camera, electronic signature board and payment terminal are integrated in the self-service check-in module and are communicatively connected with the main control module.

[0008] As a further description of the above technical solution:

[0009] The self-service check-out module includes a settlement processor, a payment confirmation interface, an online payment interface and an electronic invoice unit. The settlement processor is communicatively connected to the payment confirmation interface, the payment confirmation interface is communicatively connected to the online payment interface, and the online payment interface is communicatively connected to the electronic invoice unit.

[0010] As a further description of the above technical solution:

[0011] The main control module includes a central processing unit, a RAM memory, an SSD memory and an I / O interface. The central processing unit is communicatively connected to the RAM memory, the central processing unit is communicatively connected to the SSD memory, and the central processing unit is communicatively connected to the I / O interface.

[0012] As a further description of the above technical solution:

[0013] The voice interaction module includes a microphone array, a voice synthesis unit, a voice recognition unit and a natural language processing engine. The microphone array is communicatively connected to the voice recognition unit, the voice recognition unit is communicatively connected to the natural language processing engine, and the natural language processing engine is communicatively connected to the voice synthesis unit.

[0014] As a further description of the above technical solution:

[0015] The network communication module includes a wireless network card, a cellular data module, a switch interface and a network security component. The wireless network card is communicatively connected to the switch interface, the switch interface is communicatively connected to the network security component, and the cellular data module is communicatively connected to the main control module.

[0016] As a further description of the above technical solution:

[0017] The security and privacy protection module includes an encryption chip, a security protocol stack and an access control unit. The encryption chip is communicatively connected to the access control unit, the encryption chip is communicatively connected to the main control module, the security protocol stack is communicatively connected to the main control module, and the access control unit is communicatively connected to the main control module.

[0018] The utility model has the following beneficial effects:

[0019] 1. In the present invention, the self-service check-in module utilizes a passport reader, a facial recognition camera, an electronic signature board and a payment terminal to realize the quick and contactless completion of the check-in procedure, greatly shortening the waiting time of customers. The self-service check-out module integrates a settlement processor, a payment confirmation interface, an online payment interface and an electronic invoice unit to make the check-out process smoother and simpler. Customers can complete bill verification and payment independently and obtain electronic invoices immediately without waiting in line, thereby improving the efficiency of self-service.

[0020] 2. In the utility model, the encryption chip, security protocol stack and access control unit are integrated through the security and privacy protection module to provide all-round protection for the customer's personal data and transaction information. The encryption chip ensures the security of data during transmission and storage, the security protocol stack prevents data from being illegally stolen or tampered with, and the access control unit strictly restricts unauthorized access, effectively preventing information leakage and improving security.

[0021] 3. In the utility model, a convenient voice service channel is provided through the microphone array, speech synthesis unit, speech recognition unit and natural language processing engine of the voice interaction module. Whether it is querying information, operation guidance or service request, users can complete it through natural dialogue, which improves the interactivity of the service. BRIEF DESCRIPTION OF THE DRAWINGS

[0022] Figure 1 This is a schematic diagram of the structure of a hotel self-service machine device proposed by the utility model Figure 1 ;

[0023] Figure 2 This is a schematic diagram of the structure of a hotel self-service machine device proposed by the utility model Figure 2 . DETAILED DESCRIPTION

[0024] The following will be combined with the drawings in the embodiments of the utility model to clearly and completely describe the technical solutions in the embodiments of the utility model. Obviously, the described embodiments are only part of the embodiments of the utility model, not all of the embodiments. Based on the embodiments in the utility model, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the utility model.

[0025] Reference Figure 1-2The utility model provides an embodiment: including a self-service check-in module, a self-service check-out module, a main control module, a voice interaction module, a network communication module, a security and privacy protection module and an interface display module, wherein the self-service check-in module is communicatively connected to the main control module, the self-service check-out module is communicatively connected to the main control module, the main control module is communicatively connected to the voice interaction module, the main control module is communicatively connected to the interface display module, the main control module is communicatively connected to the network communication module, the main control module is communicatively connected to the security and privacy protection module, the self-service check-in module includes a passport reader, a facial recognition camera, an electronic signature board and a payment terminal, the passport reader, the facial recognition camera, the electronic signature board and the payment terminal are integrated in the self-service check-in module and are communicatively connected to the main control module, the self-service check-out module includes a settlement processor, a payment confirmation interface, an online payment interface and an electronic invoice unit, the settlement processor is communicatively connected to the payment confirmation interface, the payment confirmation interface is communicatively connected to the online payment interface, the online payment interface is communicatively connected to the electronic invoice unit, the main control module includes a central processor, a RA M memory, SSD memory and I / O interface, the central processing unit is communicatively connected to the RAM memory, the central processing unit is communicatively connected to the SSD memory, the central processing unit is communicatively connected to the I / O interface, the voice interaction module includes a microphone array, a voice synthesis unit, a voice recognition unit and a natural language processing engine, the microphone array is communicatively connected to the voice recognition unit, the voice recognition unit is communicatively connected to the natural language processing engine, the natural language processing engine is communicatively connected to the voice synthesis unit, the network communication module includes a wireless network card, a cellular data module, a switch interface and a network security component, the wireless network card is communicatively connected to the switch interface, the switch interface is communicatively connected to the network security component, the cellular data module is communicatively connected to the main control module, the security and privacy protection module includes an encryption chip, a security protocol stack and an access control unit, the encryption chip is communicatively connected to the access control unit, the encryption chip is communicatively connected to the main control module, the security protocol stack is communicatively connected to the main control module, and the access control unit is communicatively connected to the main control module.

[0026] The self-service check-in module uses a passport reader, facial recognition camera, electronic signature board and payment terminal to achieve fast and contactless check-in procedures, greatly shortening the waiting time of customers. The self-service check-out module integrates the settlement processor, payment confirmation interface, online payment interface and electronic invoice unit to make the check-out process smoother and simpler. Customers can complete bill verification and payment independently and obtain electronic invoices instantly without waiting in line, which improves the efficiency of self-service. The network communication module integrates wireless network card, cellular data module, switch interface and network security components, which not only provides stable and reliable wired and wireless network connections, but also can automatically switch the optimal path in different network environments to ensure service continuity. The main control module is the core, integrating the central processing unit, RAM memory, SSD storage and I / O interface, and realizes unified management and coordination of various subsystems through efficient data processing capabilities and powerful storage support.

[0027] Working principle: First, when the equipment is powered on, the main control module starts to run and control the self-service machine device. The central processor is responsible for coordinating the operation of each module. The RAM memory provides temporary storage space required for running programs. The SSD memory stores the operating system, applications and data. The I / O interface is responsible for communicating with various peripherals. Customers operate through the self-service check-in module. The passport reader reads the customer's ID information. The facial recognition camera performs liveness detection and identity comparison to ensure that the person and the ID are consistent. The customer signs the check-in agreement electronically on the electronic signature board. The payment terminal supports customers to pay deposits through bank cards, mobile payments, etc. All information is connected through the communication between the self-service check-in module and the main control module, and is processed by the central processor and stored in the SSD memory. At the same time, the main control module indicates The room system assigns the corresponding electronic room card information and sends it to the customer's mobile phone. During the whole process, the customer has a natural conversation with the device through the voice interaction module, the microphone array captures the customer's voice, the voice recognition unit converts the voice into text information, the natural language processing engine understands and makes corresponding operation instructions, and the voice synthesis unit converts the machine-processed information into voice feedback to the customer. When the customer checks out, the settlement processor calculates the accommodation fee through the self-service check-out module, and the payment confirmation interface shows the bill details to the customer. After the customer confirms, the payment is completed through the online payment interface, and the electronic invoice unit immediately generates an electronic invoice. The network communication module ensures that the device can access the Internet through the wireless network card or cellular data module, and the interface display module displays the operation guide, service process, bill details and other information in real time.

[0028] Finally, it should be noted that the above is only a preferred embodiment of the present invention and is not intended to limit the present invention. Although the present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art can still modify the technical solutions described in the aforementioned embodiments or make equivalent substitutions for some of the technical features therein. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and principles of the present invention should be included in the protection scope of the present invention.

Claims

1. A hotel self-service machine device, characterized in that: It includes a self-service check-in module, a self-service check-out module, a main control module, a voice interaction module, a network communication module, a security and privacy protection module and an interface display module. The self-service check-in module is communicatively connected to the main control module, the self-service check-out module is communicatively connected to the main control module, the main control module is communicatively connected to the voice interaction module, the main control module is communicatively connected to the interface display module, the main control module is communicatively connected to the network communication module, and the main control module is communicatively connected to the security and privacy protection module.

2. A hotel self-service machine device according to claim 1, characterized in that: The self-service check-in module includes a passport reader, a facial recognition camera, an electronic signature board and a payment terminal, and the passport reader, facial recognition camera, electronic signature board and payment terminal are integrated in the self-service check-in module and are communicatively connected with the main control module.

3. A hotel self-service machine device according to claim 1, characterized in that: The self-service check-out module includes a settlement processor, a payment confirmation interface, an online payment interface and an electronic invoice unit. The settlement processor is communicatively connected to the payment confirmation interface, the payment confirmation interface is communicatively connected to the online payment interface, and the online payment interface is communicatively connected to the electronic invoice unit.

4. A hotel self-service machine device according to claim 1, characterized in that: The main control module includes a central processing unit, a RAM memory, an SSD memory and an I / O interface. The central processing unit is communicatively connected to the RAM memory, the central processing unit is communicatively connected to the SSD memory, and the central processing unit is communicatively connected to the I / O interface.

5. A hotel self-service machine device according to claim 1, characterized in that: The voice interaction module includes a microphone array, a voice synthesis unit, a voice recognition unit and a natural language processing engine. The microphone array is communicatively connected to the voice recognition unit, the voice recognition unit is communicatively connected to the natural language processing engine, and the natural language processing engine is communicatively connected to the voice synthesis unit.

6. A hotel self-service machine device according to claim 1, characterized in that: The network communication module includes a wireless network card, a cellular data module, a switch interface and a network security component. The wireless network card is communicatively connected to the switch interface, the switch interface is communicatively connected to the network security component, and the cellular data module is communicatively connected to the main control module.

7. A hotel self-service machine device according to claim 1, characterized in that: The security and privacy protection module includes an encryption chip, a security protocol stack and an access control unit. The encryption chip is communicatively connected to the access control unit, the encryption chip is communicatively connected to the main control module, the security protocol stack is communicatively connected to the main control module, and the access control unit is communicatively connected to the main control module.

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