Information processing device

Abstract

One objective is to reduce the effort required by the user to submit a request to an external party to resolve an abnormality in an industrial machine when such an abnormality occurs. An information processing device according to the present embodiment is connected to an industrial machine, such as a robot, in such a way that data communication is possible. The information processing device includes a monitoring unit for detecting the occurrence of an abnormal situation in the industrial machine and a processing unit for executing a support process for the user's request when an anomaly in the industrial machine is detected.

Description

Information processing device

[0001] The present disclosure relates to an information processing device having a function of monitoring industrial machinery such as a robot.

[0002] As robots are increasingly being introduced into production factories and the like, technology for monitoring the introduced robots is becoming increasingly important. For example, robot monitoring systems perform predictive maintenance using algorithms that predict failures, preventive maintenance that notifies users when it is time to replace items such as batteries, and operation monitoring that checks the operating status of the robot, and can notify a system administrator when an abnormality occurs (see, for example, Patent Document 1). Some robot monitoring systems are built as so-called on-premise systems, in which a closed network is built between one or more robots and a robot monitoring system server and operated without connecting to an external network.

[0003] JP 2015-131381 A

[0004] In a robot monitoring system configured as an on-premise system, even if an abnormality is detected in the system, because the system is not connected to an external network, it is not possible to make an inquiry to the robot's maintenance company via the external network, at least from each device constituting the robot monitoring system. Therefore, users must make inquiries to the robot's maintenance company using a terminal connected to the external network. To make an inquiry, users must download an inquiry form prepared by the maintenance company from the maintenance company's website and enter the inquiry items. However, the task of checking and entering each inquiry item one by one is tedious, and in some cases, users must go to the robot where the abnormality occurred and check the infrastructure information embedded in the robot, which can make it difficult to respond quickly when an abnormality occurs in the robot. Therefore, there is a need to reduce the labor required for users to make inquiries to external parties.

[0005] The information processing device disclosed herein is an information processing device connected to industrial machinery, and includes a monitoring unit that monitors the occurrence of abnormal situations in the industrial machinery, and a processing unit that executes support processing to support user inquiries when an abnormality in the industrial machinery is detected.

[0006] FIG. 1 is a diagram illustrating a robot monitoring system including an information processing device according to the present embodiment. FIG. 2 is a hardware configuration diagram of the information processing device of FIG. 1. FIG. 3 is a functional block diagram of the information processing device of FIG. 1. FIG. 4 is a flowchart illustrating a procedure for a robot monitoring process performed by the information processing device of FIG. 1. FIG. 5 is a diagram illustrating an example of a setting screen displayed on the information processing device of FIG. 1. FIG. 6 is a diagram illustrating an example of a home screen displayed on the information processing device of FIG. 1. FIG. 7 is a diagram illustrating an example of a notification screen displayed on the information processing device of FIG. 1. FIG. 8 is a diagram illustrating an example of a diagnosis result screen displayed on the information processing device of FIG. 1. FIG. 9 is a diagram illustrating an example of a mechanical diagnosis details screen displayed on the information processing device of FIG. 1. FIG. 10 is a diagram illustrating an example of a screen for confirming the deterioration state of a reducer displayed on the information processing device of FIG. 1. FIG. 11 is a diagram illustrating an example of an inquiry screen displayed on a user terminal 21 that has read the two-dimensional code displayed on the notification screen of FIG. 7. FIG. 12 is a diagram illustrating an example of a robot status confirmation screen displayed on the information processing device of FIG. 1. FIG. 13 is a functional block diagram of an information processing device according to a modified example of the present embodiment. FIG. 14 is a diagram illustrating an example of a two-dimensional code printing screen displayed on the information processing device of FIG. 13.

[0007] The information processing device according to this embodiment will be described below with reference to the drawings. In the following description, components having substantially the same functions and configurations are denoted by the same reference numerals, and redundant description will be given only when necessary.

[0008] The information processing device according to this embodiment is a computer device that has a function of monitoring the occurrence of an abnormality in industrial machinery and a function of supporting user inquiries regarding the resolution of the abnormality. In this embodiment, a robot device will be described as an example of industrial machinery. However, the industrial machinery may be a machine tool, a welding device, or the like, and is not limited to a robot. Typically, the information processing device according to this embodiment is configured as follows.

[0009] The information processing device 2 according to this embodiment is configured in an on-premise environment. Typically, as shown in FIG. 1 , the information processing device 2 according to this embodiment configures an on-premise monitoring system 1 together with a plurality of robots 3 to be monitored. That is, the information processing device 2 according to this embodiment is connected to the plurality of robots 3 directly or via an internal network 10 so as to be able to communicate data. On the other hand, the information processing device 2 according to this embodiment is not connected to an external network 20 such as the Internet so as to be able to communicate data. Therefore, even if the information processing device 2 detects that an abnormal situation has occurred in the robot 3, it cannot send inquiry information for resolving the abnormal situation to an external server device 22 that is the inquiry destination.

[0010] Therefore, one of the features of the information processing device 2 according to this embodiment is that it has a function to store image data of a code in which information about the robot 3 to be monitored (hereinafter simply referred to as robot information) is recorded, and a function to display the image data as an image. The code is a design that can be read by an information processing terminal such as a smartphone, and is provided as a barcode, QR code (registered trademark), or the like. In this embodiment, it will be described as a two-dimensional code.

[0011] Typically, the two-dimensional code records, as robot information, information that enables the manufacturer or maintenance company to identify the robot 3 and information regarding the contact point for inquiries about the robot 3. The information that enables the manufacturer or maintenance company to identify the robot 3 includes the model name, serial number, etc. of the robot 3. The information regarding the contact point includes the URL of the contact point.

[0012] As shown in FIG. 1 , a user can obtain the model name, serial number, and inquiry URL of the robot 3 by reading a two-dimensional code displayed on the information processing device 2 using an information processing terminal (hereinafter referred to as a user terminal 21) such as a smartphone. The user terminal 21 connects to an inquiry server device 22 identified by the inquiry URL via the Internet 20, receives an inquiry form from the inquiry server device 22, pastes the model name and serial number of the robot 3 into predetermined fields on the received inquiry form, and displays the inquiry form with the model name and serial number pasted into the existing input fields (see FIG. 11 ). The user can complete an inquiry to the inquiry server device 22 simply by entering the remaining items in the inquiry form displayed on the user terminal 21 and submitting it. Because the task of entering the model name and serial number into the inquiry form can be omitted, the effort required for an operator to make an inquiry when an abnormality occurs can be reduced.

[0013] As shown in FIG. 2, the information processing device 2 according to this embodiment is configured by connecting hardware such as an operation device 6, a display device 7, a communication device 8, and a storage device 9 to a processor 5 such as a CPU.

[0014] The operation device 6 is provided by a keyboard, a mouse, a jog, etc. The operation device 6 may be provided by a touch panel that also serves as the display device 7. A user can input a two-dimensional code into the information processing device 2 via the operation device 6. The display device 7 is provided by an LCD, etc. Screens that make up the monitoring site are displayed on the display device 7. The communication device 8 controls the transmission and reception of data with the robot 3. Under the control of the communication device 8, the information processing device 2 receives from the robot 3 a signal indicating the operating status and an abnormality signal indicating the occurrence of an abnormality. The abnormality signal includes information indicating the occurrence of an abnormality and information indicating the content of the abnormality. The information indicating the content of the abnormality may be text information regarding the content of the abnormality, an alarm number corresponding to the content of the abnormality, or both. The storage device 9 is provided by an HDD, SSD, etc. A monitoring program for monitoring the robot 3 is stored in the storage device 9.

[0015] As shown in Figure 3, when the monitoring program stored in the storage device 9 is executed by the processor 5, the information processing device 2 functions as an input unit 51, a data receiving unit 52, a storage unit 53, a monitoring unit 54, a screen creation unit (processing unit) 55, and a display unit 56, and performs monitoring processing.

[0016] 2 and inputs user operations via the operation device 6 to the information processing device 2. Specifically, the input unit 51 inputs robot information including image data of a two-dimensional code input via the setting screen to the information processing device 2. If the information processing device 2 has a function for reading two-dimensional codes, robot information recorded in a two-dimensional code such as a model name and serial number may be input to the information processing device 2 by reading the two-dimensional code input via the input unit 51.

[0017] The data receiving unit 52 has the communication device 8 shown in FIG. 2 and receives signals indicating the operating status and abnormality signals indicating the occurrence of an abnormality from the robot 3. The memory unit 53 corresponds to the storage device 9 shown in FIG. 2. The memory unit 53 stores robot information including image data of the two-dimensional code input via the input unit 51. The memory unit 53 also stores information, materials, etc. necessary for constructing various screens created by the screen creation unit 55. The monitoring unit 54 monitors the occurrence of an abnormal situation in the robot 3. Specifically, when the monitoring unit 54 receives an abnormality signal from the robot 3, it identifies that an abnormality has occurred in the robot 3 and identifies the nature of the abnormality based on information regarding the nature of the abnormality included in the abnormality signal. The screen creation unit 55 creates multiple screens that constitute the monitoring site and displays them on the display unit 56. The display unit 56 has the display device 7 shown in FIG. 2 and displays the various screens created by the screen creation unit 55.

[0018] 4, the monitoring process performed by the information processing device 2 according to this embodiment will be described. Note that the image data of the two-dimensional code is pre-registered by the user in the information processing device 2. The robot information including the image data of the two-dimensional code is registered by the user's operation on the setting screen displayed on the display unit 56.

[0019] The information processing device 2 waits until the robot 3 to be monitored starts operating (S11; No). The information processing device 2 executes a monitoring process (S12) upon receiving a signal indicating the operating status from the robot 3, in other words, upon the robot 3 starting to operate (S11; Yes). The information processing device 2 monitors whether an abnormality has occurred in the robot 3 until the robot 3 stops (S13; No, S15; No). Upon receiving an abnormality signal from the robot 3 and detecting that an abnormality has occurred in the robot 3 (S13; Yes), the information processing device 2 displays an image of a two-dimensional code corresponding to the robot 3 in which the abnormality has occurred (S14). In practice, the occurrence of an abnormality in the robot 3 triggers the display of a notification screen including an image of the two-dimensional code. The information processing device 2 continues to execute the processes of steps S13 and S14 until the operation of the robot 3 stops (S15; No), and terminates the monitoring process when the operation of the robot 3 stops (S15; Yes) (S16).

[0020] 5 shows an example of a setting screen 110 created by the screen creation unit 55. The setting screen 110 is provided for setting and checking various information related to the system, robots, and users. The setting screen 110 is displayed by clicking "Settings" in the navigation tree 190 that is permanently provided on each screen that makes up the monitoring site.

[0021] As shown in Fig. 5, the settings screen 110 includes a button 111 for displaying system information, a button 112 for displaying user information, a button 113 for displaying robot information, and an information display area 114. Fig. 5 shows a state in which the button 113 for displaying robot information is clicked, and a robot information management table 115 that summarizes robot information is displayed in the information display area 114. In addition to the robot information management table 115, the information display area 114 displays a new registration button 116 for registering new robot information, a change button 117 for changing registered robot information, and a delete button 118 for deleting registered robot information.

[0022] In the robot information management table 115, factory, line, group, robot name, robot number, and code information are managed in one record. The robot information "Factory" and "Line" are information indicating the location where the robot 3 is located. The robot information "Group" is information indicating the management group of the robot 3. The robot information "Robot Name" and "Robot Number" are information that allows the user to individually identify the robot 3. The code information is information that indicates the storage location of the image data of the two-dimensional code. The user can register robot information including the image data of the two-dimensional code by pressing the New Registration button 116. The user can also change the robot information of the record for which the selection box is checked by clicking the Change button 117.

[0023] FIG. 6 shows an example of a home screen created by the screen creation unit 55. The home screen 120 is a screen that summarizes the status of the robots 3 to be monitored, and is mainly displayed while the information processing device 2 is executing a monitoring process. The home screen 120 is displayed by clicking "Home" in the navigation tree 190. As shown in FIG. 5, the upper area of ​​the home screen 120 displays a diagnosis result management table 121 that summarizes diagnosis results on whether or not an abnormality has occurred for all the robots 3 to be monitored, a maintenance period management table 122 that summarizes information on maintenance periods, and an operation status management table 123 that summarizes the operation status. The lower area of ​​the home screen 120 displays a diagnosis result management table 125 (125a, 125b), a maintenance period management table 126 (126a, 126b), and an operation status management table 127 (127a, 127b) for each factory.

[0024] FIG. 7 shows an example of a notification screen created by the screen creation unit 55. The notification screen 130 is a screen for notifying the user that an abnormality has occurred in the robot 3. As shown in FIG. 7, the notification screen 130 typically pops up automatically when an abnormality has occurred in the monitored robot 3 (step S14 in FIG. 4). The notification screen 130 displays text information for notifying the user that an abnormality has occurred in the monitored robot 3, an alarm number corresponding to the abnormality, robot information about the robot 3 in which the abnormality has occurred, and a two-dimensional code image 300. In addition, to prompt the user to transition to a screen where the abnormality has occurred in the robot 3 can be confirmed, the display mode of the diagnosis result management table 121 displayed in the upper area of ​​the home screen 120 is changed; for example, as shown in FIG. 7, the diagnosis result management table 121 is highlighted. When the diagnosis result management table 121 is clicked, a diagnosis result screen is displayed.

[0025] FIG. 8 shows an example of a diagnosis result screen created by the screen creation unit 55. The diagnosis result screen 140 is provided for viewing the diagnosis results of the monitored robot 3. As shown in FIG. 8, the diagnosis result screen 140 displays a diagnosis table 141 summarizing the diagnosis results of all monitored robots 3. The diagnosis table 141 associates mechanical diagnosis, system diagnosis, and process diagnosis with robot information (factory, line, group, robot name, and robot number). The mechanical diagnosis indicates the diagnosis results of the components that make up the robot 3. The system diagnosis indicates the diagnosis results of the software of the robot 3. The process diagnosis indicates the diagnosis results of the work status of the robot 3. For each diagnosis, if the diagnosis result is normal, "Normal" is displayed, and if the diagnosis result is abnormal, "Abnormal" is displayed. By viewing the diagnosis result screen 140, the user can understand which part of the robot 3's hardware, software, or work has an abnormality. Clicking "Abnormal" in the diagnosis table 141 displays a detailed screen of the abnormality. Here, it is shown that the mechanical diagnosis result of robot 3 No. 4 has an abnormality. When the mechanical diagnosis "abnormal" of robot 3 No. 4 is clicked in the diagnosis table 141, a detailed screen of the mechanical diagnosis is displayed.

[0026] FIG. 9 shows an example of a mechanical diagnosis details screen created by the screen creation unit 55. For example, as shown in FIG. 9, the mechanical diagnosis details screen 150 is displayed as a pop-up. The mechanical diagnosis details screen 150 displays an analysis table 151 that summarizes "Analysis" indicating the analyzed items, "Analysis Results" indicating the results of the analysis, and "Update Date and Time" indicating the analysis date and time. By viewing the mechanical diagnosis details screen 150, the user can understand the detailed items in which the abnormality occurred. Here, it is shown that some kind of abnormality has occurred in the reducer. When the analysis result "Abnormality" of the analysis "Reducer Diagnosis" is clicked, a reducer confirmation screen is displayed.

[0027] Fig. 10 shows an example of a reducer confirmation screen created by the screen creation unit 55. As shown in Fig. 10, the confirmation screen 160 displays robot information about the target robot 3 and a graph 161 showing the deterioration level of the reducer mounted on the robot 3. By viewing the reducer confirmation screen 160, the user can understand the details of the reducer abnormality.

[0028] According to the information processing device 2 according to the present embodiment described above, a user can register image data of a two-dimensional code recording robot information required for inquiries by operating the setting screen 110. Then, when an abnormality occurs in a monitored robot 3, the information processing device 2 can display an image of the two-dimensional code associated with the robot 3 where the abnormality occurred (see FIG. 7 ). By reading the two-dimensional code displayed on the information processing device 2 with the user terminal 21, the user can display an inquiry screen 200 including an inquiry form in which the model name and serial number are pasted as robot information into existing input fields, as shown in FIG. 11 . The user can complete the inquiry by entering the inquiry content and user information in the inquiry form and submitting it. In other words, unlike conventional methods, there is no need to go and read the two-dimensional code pasted on the robot 3 where the abnormality occurred or to check and enter the robot information on the user terminal 21, thereby reducing the effort required for the user to make an inquiry.

[0029] The information processing device 2 according to this embodiment can display a two-dimensional code image when an abnormality occurs in the monitored robot 3. However, the two-dimensional code image may also be displayed during normal operation when no abnormality occurs. For example, the two-dimensional code image is displayed on a screen on which the status of the corresponding robot 3 can be confirmed. As shown in FIG. 12 , clicking "ROBOT 4" in the navigation tree 190 displays a screen 170 (status confirmation screen 170) on which the status of "ROBOT 4" can be confirmed. The status confirmation screen 170 displays a diagnosis result 171, a maintenance period 172, and an operating status 173 for the corresponding robot 3, as well as details of the diagnosis result. The status confirmation screen 170 also displays corresponding robot information, such as information about the control device, model name, serial number, software version, application / tool ​​information, and IP address. A two-dimensional code image 300 is displayed on the status confirmation screen 170 for "ROBOT 4." Even during normal operation when no abnormalities are occurring with the robot 3, the user can obtain an inquiry form with the robot information already pasted in by reading the image 300 of the two-dimensional code displayed on the status confirmation screen 170, and can efficiently make inquiries about the robot 3.

[0030] The information processing device 2 according to the present embodiment has been described as constituting an on-premise monitoring system 1 together with the robot 3. However, the information processing device 2 according to the present embodiment may be connectable to an external network 20 such as the Internet. For example, in a case where only the user terminal 21 can connect to the server device 22 to be queried via a VPN (Virtual Private Network), the information processing device 2 according to the present embodiment cannot connect to the server device 22 to be queried via the external network 20. Therefore, when an abnormality occurs, displaying an image of a two-dimensional code recording robot information on the information processing device 2 and having the user terminal 21 read the image and import the robot information about the abnormality into the user terminal 21 is an effective means of reducing the effort required for a user to make an inquiry using the user terminal 21.

[0031] In this embodiment, the two-dimensional code records the model name, serial number, and URL of the robot 3 to which inquiries should be made. However, the content recorded in the two-dimensional code is not limited to this, as long as it can reduce the user's effort in making inquiries. For example, if the URL of the inquiry is already known in the user terminal 21, the URL of the inquiry does not need to be recorded in the two-dimensional code. Furthermore, the robot information recorded in the two-dimensional code is not limited to the model name and serial number, and can be information corresponding to the content of the inquiry form. Therefore, in this embodiment, the two-dimensional code may record the user name and telephone number as user information. By reducing the number of items that the user needs to enter later in the inquiry form, the effort required for the user to make inquiries can be further reduced.

[0032] The information processing device 2 according to this embodiment executes a process for supporting user inquiries by displaying an image of a two-dimensional code that records robot information about the robot 3 in which an abnormality has occurred when an abnormality has occurred in the robot 3. However, the process for supporting user inquiries is not limited to this, as long as it can reduce the effort required for the user to make inquiries.

[0033] For example, the information processing device 2 may display the robot information (model name, serial number, etc.) of the robot 3 in which the abnormality has occurred as text information, rather than displaying an image of a two-dimensional code that records the robot information of the robot 3 in which the abnormality has occurred. This allows the user to operate the user terminal 21 to input items into the inquiry form while viewing the robot information displayed on the information processing device 2. The work of inputting information into the inquiry form remains the same as in the past, but since there is no longer any need to look at the information attached to the robot 3 in which the abnormality has occurred in order to confirm the content to input into the inquiry form, as in the past, the effort required for the user to make an inquiry can be reduced.

[0034] Furthermore, the information processing device 2 may have a pasting processing unit (processing unit) that stores an inquiry form and, when an abnormality occurs in the robot 3, automatically pastes the robot information of the robot 3 in which the abnormality occurred into an existing input field of the inquiry form. This allows the information processing device 2 to display the inquiry form with the robot information pasted. As in the case where the robot information is displayed, the user can operate the user terminal 21 to input information into the fields of the inquiry form while looking at the inquiry form displayed on the information processing device 2. Since there is no need to go and look at the information pasted on the robot 3 in which the abnormality occurred, the effort required for the user to make an inquiry can be reduced.

[0035] Furthermore, if the information processing device 2 can be connected to an external network 20 such as the Internet, the information processing device 2 can send an inquiry form with the robot information pasted to the user terminal 21. The user can complete the inquiry by entering the remaining items in the inquiry form with the robot information pasted and sending it, which is displayed on the user terminal 21. This clearly saves the user time and effort compared to the user having to enter all the items in the inquiry form.

[0036] Furthermore, if the information processing device 2 can be connected to an external network 20 such as the Internet, the information processing device 2 can transmit an inquiry form with the robot information pasted thereon to the inquiry destination server device 22. This eliminates the need for the user to create an inquiry form, thereby reducing the effort required for the user to make an inquiry.

[0037] 13 shows a functional block diagram of an information processing device according to a modification of this embodiment. The information processing device 2' according to this modification has a function for creating a two-dimensional code. Here, we will omit redundant explanations and only explain the parts related to creating the two-dimensional code.

[0038] The storage unit 53 stores information necessary for creating a two-dimensional code. The information necessary for creating a two-dimensional code includes robot information, a URL for inquiries, an alarm number, details of the abnormality, etc. Of course, it is sufficient for at least one of these pieces of information to be recorded in the two-dimensional code, and it is also possible to record details corresponding to an inquiry form. For example, a user name, a telephone number, etc. may be recorded in the two-dimensional code.

[0039] When an abnormality occurs in the robot 3, the image generating unit 57 generates image data of a two-dimensional code. Specifically, the image generating unit 57 automatically generates a two-dimensional code in accordance with predetermined rules based on information required for generating the two-dimensional code, and generates image data of the code. The image of the two-dimensional code generated by the image generating unit 57 is displayed on a notification screen 130 shown in FIG. 7. Note that the processing by the image generating unit 57 may be triggered by a user operation on the monitoring site. For example, as in the speed reducer confirmation screen shown in FIG. 14, a code creation button 163 is displayed on a screen 160' for confirming the specific details of the abnormality, and a two-dimensional code is created when the code creation button 163 is clicked. An image 310 of the created two-dimensional code is displayed on the two-dimensional code display screen 180.

[0040] The information processing device 2′ according to the modified example of this embodiment provides the following advantages. In other words, the information processing device 2 according to this embodiment requires that the two-dimensional code be registered in advance, so the two-dimensional code can only contain fixed information such as robot information. In contrast, the information processing device 2′ according to the modified example has the function of creating two-dimensional codes, so that the two-dimensional code can include information that changes from time to time, such as an alarm number and details of the abnormality that must be entered into an inquiry form when an abnormality occurs. By scanning an image of the two-dimensional code created and displayed by the information processing device 2′ with the user terminal 21, the user can display an inquiry form on the user terminal 21 that already contains not only robot information but also the alarm number and details of the abnormality. Compared to the information processing device 2 according to this embodiment, fewer items that the user must enter later can be included, further reducing the effort required for the user to make an inquiry.

[0041] The following supplementary notes are further disclosed regarding this embodiment and the modified examples. (Supplementary Note 1) The information processing device 2 is connected to the industrial machine 3 and includes a monitoring unit 54 that monitors the occurrence of an abnormality in the industrial machine 3, and a processing unit 55 that executes support processing to support inquiries by a user when an abnormality in the industrial machine 3 is detected. (Supplementary Note 2) The information processing device 2 described in Supplementary Note 1 further includes a display unit 56 and a memory unit 53 that stores image data relating to a readable code in which information related to the industrial machine 3 is recorded, and the processing unit 55 executes processing to display the stored image data on the display unit 56 as the support processing. (Supplementary Note 3) The information related to the industrial machine 3 described in Supplementary Note 2 includes identification information that identifies the industrial machine 3. (Supplementary Note 4) The information related to the industrial machine 3 described in Supplementary Note 3 includes a URL of the inquiry destination as well as the identification information. (Supplementary Note 5) The information processing device 2 described in Supplementary Note 1 further includes a display unit 56 and a memory unit 53 that stores information about the industrial machine 3, and the processing unit 55 executes a process of displaying the information about the industrial machine 3 on the display unit 56 as a support process. (Supplementary Note 6) The information processing device 2 described in Supplementary Note 1 further includes a memory unit 53 that stores information about the industrial machine 3, and the processing unit 55 executes a process of pasting the stored information about the industrial machine 3 into a predetermined position on an inquiry form as a support process. (Supplementary Note 7) The information processing device 2 described in any one of Supplementary Notes 1 to 6 is configured in an on-premises environment. (Supplementary Note 8) The information processing device 2 is connected to the industrial machine 3, and includes a memory unit 53 that stores information about the industrial machine 3, a display unit 56, a generation unit 57 that generates image data related to a readable code in which information about the industrial machine 3 is recorded, and a processing unit 55 that displays the generated image data on the display unit 56. (Supplementary Note 9) The information related to the industrial machine 3 described in Supplementary Note 8 includes identification information for identifying the industrial machine 3 and a URL of the inquiry destination, and the generating unit 57 generates image data from the identification information and the URL of the inquiry destination. (Supplementary Note 10) The generating unit 57 generates image data from information related to the abnormality details of the industrial machine 3, together with the identification information and the URL of the inquiry destination.

[0042] Although the embodiments of the present disclosure have been described in detail, the present disclosure is not limited to the individual embodiments described above. Various additions, substitutions, modifications, partial deletions, etc. are possible in these embodiments without departing from the gist of the invention or the concept and spirit of the present invention derived from the content of the claims and their equivalents. For example, in the above-described embodiments, the order of each operation and the order of each process are shown as examples and are not limited to these. The same applies when numerical values ​​or mathematical expressions are used in the description of the above-described embodiments.

[0043] 1...Monitoring system, 2...Information processing device, 3...Robot, 5...Processor, 51...Input unit, 52...Data receiving unit, 53...Memory unit, 54...Monitoring unit, 55...Screen creation unit, 56...Display unit, 6...Operation device, 7...Display device, 8...Communication device, 9...Memory device, 10...Internal network, 20...External network (Internet), 21...User terminal, 22...Server device to contact.

Claims

1. An information processing device connected to industrial machinery, comprising: a monitoring unit that monitors the occurrence of an abnormality in the industrial machinery; and a processing unit that executes support processing to support inquiries by users when an abnormality in the industrial machinery is detected.

2. An information processing device as described in claim 1, further comprising: a display unit; and a memory unit that stores image data relating to a readable code in which information relating to the industrial machinery is recorded, wherein the processing unit executes a process of displaying the stored image data on the display unit as the support process.

3. The information processing device according to claim 2, wherein the information relating to the industrial machine includes identification information for identifying the industrial machine.

4. The information processing device according to claim 3, wherein the information relating to the industrial machine includes a URL for inquiries in addition to the identification information.

5. An information processing device as described in claim 1, further comprising: a display unit; and a memory unit that stores information about the industrial machinery, wherein the processing unit executes a process of displaying the information about the industrial machinery on the display unit as the support process.

6. An information processing device as described in claim 1, further comprising a memory unit that stores information about the industrial machinery, wherein the processing unit executes, as the support processing, a process of pasting the stored information about the industrial machinery into a predetermined location on an inquiry form.

7. The information processing device according to any one of claims 1 to 6, configured in an on-premise environment.

8. An information processing device connected to an industrial machine, comprising: a memory unit that stores information about the industrial machine; a display unit; a generation unit that generates image data relating to a readable code in which information about the industrial machine is recorded; and a processing unit that displays the generated image data on the display unit.

9. An information processing device according to claim 8, wherein the information relating to the industrial machine includes identification information for identifying the industrial machine and a URL for an inquiry destination, and the generating unit generates the image data from the identification information and the URL for the inquiry destination.

10. An information processing device according to claim 9, wherein said generating unit generates said image data from information relating to the abnormality of said industrial machine, together with said identification information and said URL of said inquiry destination.

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