METHOD FOR PROVIDING AN INDIVIDUAL USER GUIDANCE FOR AT LEAST ONE FUNCTIONAL COMPONENT OF A MOTOR VEHICLE FOR A USER IN THE MOTOR VEHICLE, AND ELECTRONIC USER GUIDANCE SYSTEM

Description

[0001] The invention relates to a method for providing individual user guidance for at least one functional component of a driverless motor vehicle according to the preamble of patent claim 1.

[0002] Such a method is known from US 2017 / 0282821 A1.

[0003] Furthermore, the invention relates to an electronic user guidance system for the use of a functional component by a user during a transport journey with a driverless motor vehicle.

[0004] The generic US 2017 / 0282821 A1 describes a transport system in which a user transmits a pickup request to a central location using a user device. The central location manages a fleet of autonomous vehicles and, depending on a user's individual user profile, provides the user with a specific autonomous vehicle for a transport trip. The user profile can be adapted based on the user's previous transport trips and stored in the central location. Furthermore, a user can book a transport trip using suitable electronic devices.

[0005] Furthermore, DE 20 2016 004 260 U1 describes a system for coordinating multiple vehicles for transportation, preferably for transporting users with physical disabilities. For this purpose, a fleet of vehicles with various accessibility features is used, with the selection of a pre-configured vehicle from the fleet depending on the needs of the user currently being transported.

[0006] Furthermore, US 2018 / 137593 A1 discloses a method in which available vehicles are allocated to potential users with the assistance of a central management unit. This can take into account individual characteristics and preferences from previous trips concerning the potential user, in particular demographic and personal interest information of the respective user, such as preferred routes or preferred travel times, or certain personal characteristics of the user, such as age, gender, etc.

[0007] Finally, DE 101 40 097 B4 discloses a method for assisting an operator of at least one device, in particular a vehicle, in locating the position of a control element. With the aid of a speech recognition system, acoustic signals in the vicinity of the device are monitored for a search request from the operator regarding a control element to be located. Upon detection of such a search request, the speech recognition system activates a signaling control unit that is perceptible to the operator and indicates to the user the position of the desired control element.

[0008] The object of the present invention is to provide a method and an electronic user guidance system with which a booked or reserved transport journey of a motor vehicle for a person from a specific group of people is made more pleasant for this person and the use of the motor vehicle is made easier.

[0009] This problem is solved by a method and an electronic user guidance system according to the independent patent claims. Useful further developments arise from the dependent claims.

[0010] The subject matter of claim 1 relates to a method for providing individual user guidance for at least one functional component of a motor vehicle for a user in the motor vehicle. The individual user guidance is generated by a management unit, and the generated individual user guidance is output to the user in the motor vehicle by an output unit of the motor vehicle. The user transmits an electronic request for a transport journey with the driverless motor vehicle to the management unit, wherein, in addition to the electronic request, a predetermined electronic user profile of the user is provided to the management unit. The management unit generates and provides the individual user guidance for the at least one functional component during the transport journey with the driverless motor vehicle depending on the user's electronic user profile.The proposed invention makes it possible, in particular, to provide user guidance that is suitable and individually tailored to the respective user group or to a particular user of the transport journey for a wide variety of user groups. This makes the transport journey of the motor vehicle more pleasant for the individual user. In particular, the generated individual user guidance results in simpler and more transparent operation of the motor vehicle's functional components during a transport journey with the motor vehicle. The generated individual user guidance can support a wide variety of user groups or groups of people in carrying out a transport journey.For this purpose, at least one physically-related usage restriction of the user and / or at least one mentally-related usage restriction of the user for at least one functional component of the motor vehicle is stored in the user's electronic user profile. This at least one physically-related usage restriction of the user and / or the at least one mentally-related usage restriction of the user is taken into account by the administrative unit when generating the individual user guidance for the at least one functional component tailored to the physically-related usage restriction of the user and / or the mentally-related usage restriction of the user.

[0011] For example, the individual user guidance can be adapted to the respective user of the upcoming transport journey of the motor vehicle. For example, the various steps or instructions for using the functional components during the transport journey can be presented to the user in detail before the transport journey and / or during the upcoming transport journey. In particular, the individual user guidance can be adapted to the user so that the user is not overloaded with instructions and / or information during the transport journey. The individual user guidance is tailored to the personal needs of the user. The electronic user profile is a key input parameter for this. The user's specific needs can be taken into account when generating the individual user guidance.In particular, the generated individual user guidance can be used to improve the user's need for the functional component during the transport journey.

[0012] The electronic request is submitted before the transport journey. The electronic user profile can be provided before and / or during the transport journey.

[0013] The motor vehicle is a driverless vehicle that performs the upcoming transport journey without a driver or operator. The motor vehicle can, in particular, be designed as a fully autonomous vehicle. It can also be designed as a semi-autonomous vehicle. In particular, the driverless vehicle is operated at an autonomy level of 5.

[0014] The management unit, which is configured as an external unit, a backend, or a cloud-based system, can generate the individual user guidance for at least one functional component of the motor vehicle for the user in the motor vehicle. The management unit is implemented, in particular, with software that can generate the individual user guidance.

[0015] The motor vehicle is particularly equipped with an output unit, with which the individually generated user guidance can be visually and / or acoustically output to the user in the motor vehicle. The output unit of the motor vehicle is, for example, a visual display unit, such as a screen and / or a loudspeaker system of the motor vehicle. For example, the output unit can be integrated into an infotainment system of the motor vehicle or into a vehicle guidance system.

[0016] In particular, the electronic request for the upcoming transport journey is transmitted to the administrative unit, whereby, in addition to the electronic request, the user's predefined electronic user profile is also made available to the administrative unit. The electronic request can, for example, be linked to the user's electronic user profile, whereby, upon activation of the electronic request, the associated electronic user profile is automatically transmitted to the administrative unit. In particular, the electronic request and the electronic user profile are transmitted via a communication connection. For example, a Bluetooth connection or a Wi-Fi connection can be used.

[0017] The individual user guidance can in particular provide instructions, operating instructions, assistance, operating instructions, information about the transport journey or a measure for at least one functional component of the motor vehicle before and / or during the transport journey.

[0018] The functional component can, for example, be a unit or system of the motor vehicle with which a specific function of the unit or system can be activated and / or applied. For example, it can be a seat belt, a sound system, a navigation system, a door locking unit and / or door unlocking unit, a control element of the motor vehicle, and / or a function button or control element in the motor vehicle. It can also be a vehicle seat.

[0019] In an advantageous embodiment of the invention, the electronic request is generated using a portable communications device of the user and / or an electronic data processing system and / or via an online portal and transmitted to the administrative unit. With the help of the electronic request, the user can, in particular, reserve or book the upcoming transport trip in a timely manner or in advance of the actual transport trip. In particular, the user can generate the electronic request via the various electronic systems and transmit it to the administrative unit.

[0020] The user's portable communications device can be, for example, a smartphone or a tablet. This allows the user to submit the electronic request from any location using the portable communications device and transmit it to the administrative unit. It is also conceivable for the user to generate the electronic request and transmit it to the administrative unit using an electronic data processing system such as a computer or via an online portal such as an online platform.

[0021] The user's electronic request can be created by an acoustic signal, for example a voice signal from the user and / or by a written text signal, for example by input into an input unit.

[0022] It can be provided that the generated individual user guidance is output to the user acoustically and / or visually and / or haptically and / or interactively using the output unit. Due to the multitude of different output formats, the generated individual user guidance can be adapted to the respective needs of a user group or group of people. In particular, the user's personal characteristics can be taken into account when generating the individual user guidance, so that the appropriate output format can be provided and advantageously output to the user in a motor vehicle using the motor vehicle's output unit.

[0023] For example, the individually generated user guidance can be output to the user acoustically via a loudspeaker in the output unit or visually displayed to the user in the motor vehicle via a screen on the output unit. In particular, with the help of a speech recognition unit and the screen and loudspeaker of the output unit, interactive individual user guidance can be offered to the user in the motor vehicle during the upcoming transport journey with the driverless motor vehicle. It is also conceivable that the generated individual user guidance can be provided to the user via haptic information with the output unit. For example, the haptic information about the individual user guidance can be output to the user via a defined vibration in a vehicle seat or on a respective vehicle element.

[0024] It is preferably provided that the management unit determines, depending on at least the electronic user profile, for which at least one functional component of the motor vehicle at least one individual user prompt is generated. This makes it possible to generate user prompts that are particularly tailored to needs and adapted to the individual user. This is because the system decides for which functional component and / or which functional components the user requires and / or receives individual user prompts. Since different usage restrictions of users require different individual user prompts, this preferred embodiment is very advantageous. This is because the user only needs to specify their usage restrictions in the user profile. It is then not necessary to also specify for which functional components the user would like individual user prompts. This can also be provided.However, the system and thus the administrative unit fundamentally know which functional components the motor vehicle has and for which individual user guidance can be created and / or is already stored in the administrative unit. This makes it easier to provide the user with tailored user support based on their needs and the individual configuration of the motor vehicle with functional components. Since different usage restrictions of users lead to different behaviors when boarding the motor vehicle and / or in the motor vehicle, thus resulting in more or less safe behavior, this can also enable the above-mentioned advantageous implementation to also result in a more guided and coordinated sequence of actions and / or behavior by the user before and during the transport journey.This also creates an increased sense of security, trust and a more pleasant travel experience for the user.

[0025] The individual user guidance can also be created individually by the administrative unit. This means that an existing, saved, and best-suited user guidance is selected for the situation, or a new one is created.

[0026] In addition to or instead of this, it can also be provided that the administrative unit determines, based at least on the electronic user profile, at what point during the journey the individual user guidance is issued to the user. This allows up-to-date, individual user guidance to be provided, tailored to the respective actual action or an imminent need for action by the user. For example, this can be done depending on the functional components previously used during the journey and / or the environmental conditions of the vehicle.

[0027] For example, if sunlight enters the vehicle during a journey, the user can be shown how to activate and / or operate the sunshades on the vehicle windows. This is particularly true if the user has a visual impairment or a mental disability. Likewise, if it is raining, the user can be shown how to close an open vehicle window. In particular, operating elements can be shown here. The operation of an air conditioning system can also be supported accordingly through personalized user guidance.

[0028] In general, comfort functional components can be supported by individual user guidance. Comfort functional components are those in a vehicle that enable a pleasant ride for the user. These include, in particular, a vehicle seat, air conditioning, a sunshade, an infotainment system, etc.

[0029] For example, the individual user guidance can be displayed automatically when the user enters the vehicle. For example, if a user's mobility impairment requires individual information about an entry scenario and / or advice. For example, for passengers with walking or visual impairments, a corresponding requirement may already be present upon boarding.

[0030] Furthermore, in addition to or instead of this, the administrative unit may determine, based at least on the electronic user profile, the extent to which individual user guidance is provided to the user. Thus, depending on the functional component in whose use the user is to be supported, a more or less comprehensive scenario may be provided. In particular, this may also be dependent on the type and / or degree of the user's usage restriction and / or the user's previous usage support during the transport journey.

[0031] It can also be provided that, based on the electronic user profile, a priority list is created for the staggered delivery of individual user guidance for several functional components. This avoids information overload for the user and prioritizes the delivery of electronic user support according to the expected sequence of actions. This creates a particularly pleasant support pattern for the user. They also feel constantly "guided" by the system.

[0032] According to the invention, it is provided that in the user's electronic user profile, at least one characteristic of the user is defined as a physically caused usage restriction of the user and / or at least one characteristic of the user is defined as a mentally caused usage restriction of the user for the at least one functional component of the motor vehicle. By taking into account the at least one characteristic of the user, the individual user guidance for the at least one functional component of the motor vehicle can be adapted to these groups of people or user groups. In particular, the at least one characteristic is a physical limitation of the user and / or a mental limitation of the user with regard to use of the at least one functional component of the motor vehicle.

[0033] In particular, the at least one characteristic can be described as a physical limitation, which describes a physical disability of the user. In this case, the user may be limited in the operation of at least one functional component due to damage to the musculoskeletal system.

[0034] Likewise, the at least one characteristic can represent a sensory impairment of the user as a physical limitation. In this case, the user may be impaired in the use of the at least one functional component due to blindness, deafness, hard of hearing, or deaf-blindness.

[0035] Furthermore, at least one characteristic can be used as a physical limitation to represent a speech impediment or a mental disability of the user.

[0036] For example, the characteristic defined as a physical limitation may also be an age-related limitation or a temporary physical limitation, such as a fracture or broken bone. Likewise, the at least one characteristic may define a physical malformation of, for example, the user's limbs.

[0037] In particular, at least one characteristic may be a physical limitation, in particular a movement disorder of the user.

[0038] In particular, at least one characteristic is stored in the user's electronic user profile so that it can be taken into account by the administrative unit when generating the individual user guidance. This allows the user to be provided with individual user guidance tailored to the user's usage restrictions for at least one functional component of the motor vehicle. This enables people with physical impairments, in particular, to enjoy individual mobility, particularly when traveling by driverless vehicle.

[0039] In a further advantageous embodiment of the invention, it is provided that with the individual user guidance generated as a function of the at least one characteristic, at least one operating aid for a functional component is output to the user via the output unit, wherein the functional component is controlled and / or activated by the user using the at least one output operating aid. By taking the at least one characteristic of the user into account when generating the individual user guidance, the user can control and / or activate the functional component simply and in a user-friendly manner. In particular, with the generated individual user guidance, at least one operating aid for the functional component is output to the user acoustically and / or visually via the output unit.For example, the functional component of the motor vehicle can be an infotainment system or an operating element of the motor vehicle. The generated individual user guidance can provide the user with step-by-step instructions or instructions for operating the functional component with the aid of the operating aid. This allows the user to control and / or activate at least one functional component despite a physical and / or mental impairment. They can thus use it to its full extent. This use is also safe for the user.

[0040] For example, the operating assistance can provide a visually impaired user with a detailed description of at least one functional component. For example, the user can be given an acoustic description of how to fasten a vehicle's seat belt.

[0041] In a further advantageous embodiment of the invention, it is provided that with the individual user guidance generated as a function of the at least one characteristic, at least one instruction is issued to the user via the output unit, wherein the transport journey with the motor vehicle is only started when the at least one issued instruction is carried out by the user before the start of the transport journey. This can ensure that, in particular, the transport journey can only be started when the user has carried out the special instructions. This can ensure that the user is ready for the transport journey and that all necessary components of the motor vehicle for the upcoming transport journey have been provided. In particular, this can increase the safety of the transport journey for users who have a physical impairment.This makes the journey more comfortable and safer for a user with a physical impairment.

[0042] For example, the generated individual user guidance can be used to issue an instruction to the user to fasten a seat belt in the motor vehicle. Likewise, the user can be given an instruction for an actuating element of a vehicle system of the motor vehicle. In particular, the at least one instruction is issued to the user visually via the output unit and / or acoustically with the aid of the output unit in the motor vehicle. In particular, for a deaf user, the instruction is issued visually via a screen in the motor vehicle. For a visually impaired user, the instruction can be issued acoustically to the user via at least one loudspeaker in the motor vehicle.

[0043] Preferably, it is provided that with the individual user guidance generated as a function of the at least one characteristic, at least one indication about a position of a functional component is output to the user via the output unit, in particular the functional component is localized by the user based on the indication. In particular if the user is visually impaired. In this way, in particular a user with a visual impairment as a characteristic can be output an acoustic indication so that the user can find a specific functional component in the interior of the motor vehicle. In this way, a user can find or localize a functional component in the interior of the motor vehicle and control and / or activate the functional component and thus use it.

[0044] For example, during a transport journey in a driverless motor vehicle, an acoustic and / or haptic indication of a free seat in the interior of the vehicle can be given to the user upon entering the vehicle. Likewise, the exact position of a free seat in the interior of the vehicle can be given to the user with the help of a voice output from the output unit. For example, the position of the user's portable communications device in the vehicle can be given with the help of the issued indication. Likewise, the positions of a door handle, a seat belt, an emergency stop button, a button for ending the transport journey or a seat back can be given to the user, in particular acoustically, with the help of the output unit.This allows the user, who in particular has a visual impairment, to be provided with an improved and user-friendly transport journey by the driverless motor vehicle.

[0045] For example, the user can issue the command to start the transport journey via voice output or voice control. Likewise, the output unit can provide the user with a digital assistant in a proactive dialogue, asking the user whether a transport journey should or can be started. For example, the position of the start button for the transport journey can be indicated to the user with the help of an acoustic output of at least one hint.

[0046] In a further advantageous embodiment of the invention, it is provided that with the individual user guidance generated by the at least one characteristic, at least one piece of information about a currently performed transport journey with the motor vehicle is output to the user via the output unit. In particular, the at least one piece of information output provides the user with route information and / or a direction of travel of the motor vehicle and / or an arrival time at the destination. This allows the user, in particular, to be provided with a detailed overview of all conditions and situations during the transport journey of the motor vehicle. This makes the transport journey more pleasant, in particular for a user with a physical impairment, since the user can be informed, for example, about critical situations.In particular, a user with, for example, a visual impairment can have a transport journey described acoustically, so that the user with a physical impairment can mentally form an image of the transport journey currently being carried out.

[0047] For example, depending on the type of characteristic stored in the electronic user profile, individual user guidance can be generated and output to the user via the output unit of the motor vehicle. In particular, information about the current journey being carried out by the motor vehicle can be output to the user in the motor vehicle. For example, with the help of this information, the user can be given precise information about the current direction of travel of the motor vehicle, in particular with regard to the intended destination. For example, the user can be given information about an exit side upon arrival at the destination via the at least one piece of information. Likewise, with the help of an acoustic output from the output unit, the current travel time and / or an updated travel time can be output to the user.For example, the user can be given information when reaching the destination, such as the direction in which the vehicle exit is located.

[0048] Preferably, during a current transport journey carried out by the user in the motor vehicle, the current behavior of the user is recorded using a recording unit of the motor vehicle, and the recorded current behavior is transmitted to the management unit so that the individual user guidance is adapted to the current behavior of the user, in particular depending on at least one characteristic of the user that defines a usage restriction. This makes it possible, in particular, to ensure that the user can be provided and output with the appropriate individual user guidance of the at least one functional component of the motor vehicle in the motor vehicle at any time. This makes the transport journey more pleasant and safer for the user. Use can then be adapted to the user's needs.

[0049] For example, the vehicle's detection unit can be an interior camera, which can capture and record the vehicle's interior. The vehicle's detection unit can also be a sensor system. In particular, the vehicle's detection unit records the user's current behavior, and any change in behavior can be transmitted to the management unit so that the individual user guidance can be adjusted and displayed to the user. This allows the user to be provided with constantly updated individual user guidance.

[0050] It can also be planned to compare current behavior with the individual user profile. Based on this, the individual user guidance can be created and / or adapted.

[0051] For example, the user can be monitored to determine whether or not they have carried out an instruction. The recording unit can also be used to check whether the user has sat down in a free seat upon boarding and whether the user has exited the vehicle again upon completion of the journey. This can, in particular, ensure that the user has exited the vehicle safely after the journey has ended. In particular, the vehicle's recording unit can be used to monitor whether, when the position of a functional component is located, the user receives information that they can reach or find the position of the functional component as quickly as possible.

[0052] In particular, the vehicle's management unit can check the user's usage restrictions to determine whether the characteristic stored in the electronic user profile matches the user's current behavior. For example, if another characteristic of the user is recorded, this can be automatically saved in the electronic user profile.

[0053] A further aspect of the invention relates to an electronic user guidance system for the use of a functional component by a user during a transportation journey with a driverless motor vehicle. The electronic user guidance system has a management unit. The electronic user guidance system is designed to carry out a method according to the previously described aspect or a refinement thereof. In particular, the method is carried out with the electronic user guidance system.

[0054] A further aspect of the invention relates to a motor vehicle with a user guidance system according to one of the previously described aspects or an embodiment thereof.

[0055] A further aspect of the invention relates to a computer program product comprising instructions which, when the program is executed by a computer, cause the computer to carry out the method according to one of the previously described aspects or an embodiment thereof.

[0056] The invention also includes further developments of the electronic user guidance system according to the invention that have features already described in connection with the further developments of the method according to the invention. For this reason, the corresponding further developments of the electronic user guidance system according to the invention are not described again here.

[0057] The invention also includes combinations of the features of the described embodiments.

[0058] An exemplary embodiment of the invention is described below. The single figure shows a schematic representation of the method according to the invention.

[0059] The exemplary embodiment explained below is a preferred embodiment of the invention. In the exemplary embodiment, the described components of the embodiment each represent individual, independently considered features of the invention, which also further develop the invention independently of one another and are thus also to be considered as components of the invention, either individually or in a combination other than that shown. Furthermore, the described embodiment can also be supplemented by further features of the invention already described.

[0060] The figure shows an electronic user guidance system 1 for use of at least one functional component 2 by a user 3 during a transport journey with a driverless motor vehicle 4. The electronic user guidance system 1 has, in particular, a management unit 5. The management unit 5 can be, for example, an external unit or a cloud-based system. For example, the management unit 5 can be used to provide individual user guidance for the at least one functional component 2 of the motor vehicle 4 for the user 3 in the motor vehicle 4. The individual user guidance is generated by the management unit 5 and output to the user 3 in the motor vehicle 4 via an output unit 6 of the motor vehicle 4.For example, the output unit 6 can output the individual user guidance with the aid of an infotainment system 7 of the motor vehicle 4 and / or with a loudspeaker 8 of the motor vehicle 4.

[0061] In particular, the generated individual user guidance can be output to the user 3 acoustically and / or visually and / or haptically and / or interactively using the output unit 6. In particular, the individual user guidance is output to the user 3 using the output unit 6 in a vehicle interior 9 of the motor vehicle 4.

[0062] In particular, the user 3 transmits an electronic request for an upcoming transport journey with the driverless motor vehicle 4 to the administrative unit 5. In particular, the electronic request can be transmitted to the administrative unit 5 via a communication connection, in particular a wireless communication connection. In particular, the electronic request can be generated with a portable communication terminal 10 of the user 3 and / or with an electronic data processing system 11 and / or via an online portal 12 and transmitted to the administrative unit 5.

[0063] The portable communication terminal 10 of the user 3 can, in particular, be a smartphone or a tablet of the user 3. The electronic request can be transmitted to the administrative unit 5, for example, using the electronic data processing system 11, such as a computer. Likewise, the user 3 can submit the electronic request and transmit it to the administrative unit 5 using the portable communication terminal 10 and / or the electronic data processing system 11 via an online portal 12 or an online platform.

[0064] In addition, when the electronic request is transmitted, a predefined electronic user profile 13 of the user 3 is transmitted to the administrative unit 5 and thus made available. In the electronic user profile 13 of the user 3, at least one characteristic of the user 3 is defined. With the at least one defined characteristic, at least one, in particular physically caused, usage restriction of the user 3 is defined. In particular, it is defined for the at least one functional component 2 of the motor vehicle 4. The characteristic is in particular a physical disability and / or a sensory impairment and / or a speech impairment, etc. These various restrictions of the user 3 can in particular be stored in the electronic user profile 13. In particular, the severity of this physical restriction can also be adapted.

[0065] For example, with the management unit 5 of the electronic user guidance system 1, depending on the electronic user profile 13 of the user 3, the individual user guidance for the at least one functional component 2 during the upcoming transport journey with the driverless motor vehicle 4 can be generated and provided.

[0066] In particular, the individual user guidance can provide the user 3 with operating instructions, assistance, instructions, measures or information.

[0067] The functional component 2 of the motor vehicle 4 is, for example, a vehicle component or a vehicle system or an actuating element or a switch in the motor vehicle 4 or a safety belt 14 of the motor vehicle 4 or a door handle of the motor vehicle 4 or a vehicle seat, etc. This list is not intended to be exhaustive. In particular, the functional component 2 can be understood as any unit and / or any system of the motor vehicle 4.

[0068] Motor vehicle 4, for example, is a fully autonomous or at least partially autonomous vehicle. In particular, motor vehicle 4 is equipped with an autonomy level of 5.

[0069] In particular, the transport journey is carried out without a driver or operator by the driverless motor vehicle 4.

[0070] In particular, the electronic request can also be used to make a reservation or booking of the upcoming transport journey of the driverless motor vehicle 4 by the user 3.

[0071] For example, the electronic request can be carried out by the user 3 via a software application on the portable communication terminal 10 or on the electronic data processing system 11. Likewise, the electronic user profile 13 can be generated and updated using the portable communication terminal 10 or the electronic data processing system 11.

[0072] For example, the management unit 5 can determine, depending on at least the electronic user profile 13, for which functional component 2 of the motor vehicle 4 an individual user guidance is generated and / or at what point in time of the transport journey the individual user guidance is issued to the user 3 and / or to what extent an individual user guidance is issued to the user 3.

[0073] The electronic user guidance system 1 and in particular the administration unit 5 generate the individual user guidance depending on the at least one characteristic which is defined in the electronic user profile 13.

[0074] For example, with the individual user guidance generated depending on the at least one characteristic, at least one operating aid for a functional component 2 can be output to the user 3 using the output unit 6. In particular, the user 3 can control and / or activate the functional component 2 with the aid of the at least one operating aid.

[0075] In a further example, with the individual user guidance generated depending on the at least one characteristic, at least one instruction can be issued to the user 3 via the output unit 6, wherein the issued instruction requires an action to be carried out by the user 3 before the start of the transport journey of the motor vehicle 4. In particular, the transport journey with the motor vehicle 4 can only be started when the at least one issued instruction has been carried out by the user 3 before the start of the transport journey. In this case, an acoustic instruction can be issued to the user 3 via the output unit 6, in particular via the loudspeaker 8, that the user must fasten his or her seat belt 14 or a restraint system of the motor vehicle 4 before the start of the transport journey.

[0076] It is also conceivable that with the individual user guidance generated depending on the at least one characteristic, at least one indication about a position of a functional component 2 is output to the user 3 via the output unit 6. In particular, the user 3 can localize and find the functional component 2 in the vehicle interior 9 of the motor vehicle 4 with the aid of the output indication. This can thereby provide a user 3 with a visual impairment in particular with an indication about a position in the vehicle interior 9 of the desired functional component 2. For example, when the user 3 gets into the motor vehicle 4, the user 3 can be output via the output unit 6 with an indication about a free seat in the vehicle interior 9 of the motor vehicle 4. This allows the user 3 to quickly locate and occupy a free seat.

[0077] For example, with the individual user guidance generated depending on the at least one characteristic, at least one piece of information about a currently completed transport journey with the motor vehicle 4 can be output to the user 3 via the output unit 6. In particular, the output at least one piece of information provides the user 3 with route information and / or a direction of travel of the motor vehicle 4 and / or an arrival time at a destination. In particular, a current travel duration and / or an expected travel time can be output to the user 3 via the loudspeaker 8 of the motor vehicle 4 during a transport journey.

[0078] For example, before and / or during a current journey by user 3 with motor vehicle 4, the current behavior of user 3 can be recorded using at least one recording unit 15 of motor vehicle 4. In particular, the recorded current behavior of user 3 can be transmitted to management unit 5 so that the individual user guidance can be adapted depending on the currently recorded behavior of user 3. Recording unit 15 can have one or more cameras. For example, user 3 can be recorded before boarding motor vehicle 4 and / or while boarding motor vehicle 4 and / or in motor vehicle 4. In particular, the currently recorded behavior of user 3 can be saved in electronic user profile 13.By using the recorded information, the individual user guidance can be further improved to suit a variety of situations and can be displayed to the user 3 in a current manner.

[0079] In particular, an interaction routine for the electronic user guidance system 1 can also be learned based on the recorded current behavior of the user 3. For example, this can be done using a machine learning unit of the electronic user guidance system 1. This allows, for example, to reduce the number of instructions based on the learned interaction routine, so that the user 3 is not overloaded with information.

Claims

1. Method for providing individual user guidance for at least one functional component (2) of a driverless motor vehicle (4) for a user (3) of the motor vehicle (4), - the individual user guidance being generated using an administrative unit (5), and - the generated individual user guidance being issued to the user (3) in the motor vehicle (4) by an output unit (6) of the motor vehicle (4), - the user (3) transmitting an electronic request to the administrative unit (5) for a transport journey with the driverless motor vehicle (4), - upon the electronic request, a predefined electronic user profile (13) of the user (3) being transmitted to the administrative unit (5), and - the administrative unit (5) generating and providing the individual user guidance for the at least one functional component (2) during the transport journey with the driverless motor vehicle (4) depending on the electronic user profile (13) of the user (3), characterized in that in the electronic user profile (13) of the user (3), at least one physically caused usage restriction of the user (3) and / or at least one mentally caused usage restriction of the user (3) is stored for the at least one functional component (2) of the motor vehicle (4), and in that the at least one physically caused usage restriction of the user (3) and / or the at least one mentally caused usage restriction of the user (3) is taken into account by the administrative unit (5) when generating the individual user guidance for the at least one functional component (2) tailored to the physically caused usage restriction of the user (3) and / or when generating the individual user guidance for the at least one functional component tailored to the mentally caused usage restriction of the user (3).

2. Method according to claim 1, characterized in that when generating the individual user guidance tailored to the physically caused usage restriction of the user (3) for the at least one functional component (2) and / or when generating the individual user guidance tailored to the mentally caused usage restriction of the user (3) for the at least one functional component (2), a physical disability of the user (3) and / or a sensory impairment of the user (3) and / or a speech impairment of the user (3) and / or a mental disability of the user (3) and / or an age-related restriction of the user (3) and / or a temporary physical restriction of the user (3) and / or a physical malformation of limbs of the user (3) and / or a movement disorder of the user (3) is taken into account by the administrative unit.

3. Method according to claim 1 or 2, characterized in that with the individual user guidance generated depending on the physically caused usage restriction of the user (3) and / or the mentally caused usage restriction of the user (3), at least one operating aid for a functional component (14) is issued to the user (3) using the output unit (6), the functional component (2) being controllable and / or able to be activated by the user (3) using the at least one issued operating aid.

4. Method according to any of the preceding claims, characterized in that with the individual user guidance generated depending on the physically caused usage restriction of the user (3) and / or the mentally caused usage restriction of the user (3), at least one instruction is issued to the user (3) via the output unit (6), the transport journey with the motor vehicle (4) only being started when the at least one issued instruction is carried out by the user (3) before the start of the transport journey.

5. Method according to any of the preceding claims, characterized in that with the individual user guidance generated depending on the physically caused usage restriction of the user (3) and / or the mentally caused usage restriction of the user (3), at least one indication about a position of a functional component (2) is issued to the user (3) via the output unit (6), in particular the functional component (2) is localized by the user (3) on the basis of the indication.

6. Method according to any of the preceding claims, characterized in that with the individual user guidance generated depending on the physically caused usage restriction of the user (3) and / or the mentally caused usage restriction of the user (3), at least one piece of information about a currently performed transport journey with the motor vehicle (4) is issued to the user (3) via the output unit (6), in particular route information and / or a direction of driving of the motor vehicle (4) and / or an arrival time at a destination is provided to the user (3) with the at least one piece of information issued.

7. Method according to any of the preceding claims, characterized in that during a currently performed transport journey of the user (3) with the motor vehicle (4), a current behavior of the user (3) is recorded with a recording unit (15) of the motor vehicle (4) and the recorded current behavior is transmitted to the administrative unit (5), so that the individual user guidance is adapted to the current behavior of the user (3), in particular depending on at least one characteristic of the user (3) defining a usage restriction.

8. Method according to any of the preceding claims, characterized in that the electronic request is generated using a portable communication terminal (10) of the user (3) and / or using an electronic data processing system (11) and / or via an online portal (12) and transmitted to the administrative unit (5)9. Method according to any of the preceding claims, characterized in that the administrative unit (5) determines, depending on at least the electronic user profile (13), for which functional component (2) of the motor vehicle (4) an individual user guidance is generated.

10. Electronic user guidance system (1) for use of a functional component (2) by a user (3) during a transport journey with a driverless motor vehicle (4), with an administrative unit (5), wherein the electronic user guidance system (1) is designed to carry out a method according to any of the preceding claims.