SYSTEM AND METHOD FOR CONTROLLING ORDERS

Description

[0001] The present invention relates to a system for organizing and supporting companies, particularly in the furniture industry, in processing orders and related measures concerning the assembly, delivery, and servicing of furniture structures. In particular, the system according to the invention is intended for use by companies in the furniture industry and by companies in the kitchen industry.

[0002] CA 2 594 639 C discloses a system and a method for planning the construction of real estate. US 2006 / 282345 A1 discloses a system and a method for operating retail and wholesale businesses. DE 10 2018 215 873 A1 discloses an order and inventory management system with two operable storage devices in a vehicle.

[0003] In the furniture industry, and particularly in the kitchen sector, customers often visit specialized furniture or kitchen showrooms to get advice on a new kitchen, for example. When ordering a new kitchen unit, complex configurations and interrelationships between the various components are possible. For instance, base and wall cabinets of different widths, as well as tall cabinets, can be combined. There are a wide variety of configurations for the individual cabinets and cabinet components. Components can be equipped with pull-out drawers, hinged doors, and / or sliding doors. A wide range of electrical appliances and / or built-in features, as well as accessories such as lighting and waste disposal systems, can be integrated. Furthermore, add-on parts, side panels, handles, accessories, and the like can be selected in a variety of shapes, colors, and materials.Likewise, a wide variety of front colors, colors, materials and surface finishes can be used for cabinets, fronts, add-on parts and accessories.

[0004] Kitchen planners often use specialized software to visually represent complex furniture layouts on the computer, allowing customers to visualize the design. If an order is placed, larger companies frequently integrate the order into the kitchen studio's inventory management system. Through a dealer-manufacturer connection, the furniture layout is ordered, for example, in a standardized data format. Confirmation from the manufacturer or production company is then sent electronically or by mail.

[0005] Once the ordered components (e.g., kitchen parts) are delivered to the retailer, installation can begin. The responsible installer or service team receives the order documents during installation. After installation, the kitchen is inspected and approved by the customer, and any defects, complaints, and customer-requested additions, changes, or ambiguities are recorded. Corresponding notes and comments are made on the paper documents. It is also now possible to store records and, for example, photos of defects or complaints on electronic devices. In any case, after the installer returns, the paperwork or electronic file is reviewed and processed by a member of the kitchen studio staff in order to subsequently obtain a replacement part from the manufacturer of the respective components, if necessary.

[0006] The object of the present invention is to provide a system to support companies, particularly in the furniture industry, thereby improving the processing and organization of orders.

[0007] This problem is solved by a system having the features of claim 1. The method according to the invention is the subject of claim 14. Further advantages and features of the present invention will become apparent from the general description and from the description of the exemplary embodiments.

[0008] A system according to the invention is intended in particular for the organization and support of companies, preferably in the furniture industry, and is used in the processing of orders and related measures concerning the assembly, delivery and / or servicing of particularly complex furniture structures, and especially preferably kitchen units. The system according to the invention is not only suitable for kitchen units, but can also be used for other furniture structures, and particularly for complex furniture structures.

[0009] The system according to the invention comprises at least three computing units, namely a central computer, at least one branch office computer, and at least one mobile computer. The computing units are at least partially interconnected, at least temporarily, via at least one data connection. The central computer contains a database with data records about orders for furniture structures and related measures. The branch office computer is configured and set up to create and, if necessary, process order data records (for) orders (and, in particular, related measures), which are subsequently stored as data records in the central computer's database or are represented therein. A data record includes information about the structure, configuration, and / or composition of the furniture structure's components.

[0010] The mobile computer is configured and set up to run a control program that issues instructions for (at least some) steps to be taken when completing a task within a service order (especially by a service technician on-site at the customer's location). The program automatically requests the data to be collected by the service technician and creates or processes a log file group (on the mobile computer) based on this data. Both the mobile computer and the central computer are configured and set up to perform configurable data synchronization (especially automatically). The central computer is configured and set up to automatically analyze the log file group and generate order data for a resulting order for a spare part or accessory, thus eliminating the need for manual entry of order data on the branch office computer.

[0011] The central computer is trained and configured to contact at least one service computer of a manufacturer at a configurable time interval before the execution of a measure, to retrieve updated order information and store it in the data record.

[0012] The system according to the invention has many advantages. A significant advantage of the system according to the invention is that the log file group is automatically (computer-implemented) evaluated. This means that the information, notes, and documentation of the service team or service personnel are automatically evaluated and taken into account. Thus, it is no longer possible for a log of a measure to be forgotten for hours, days, or even weeks because, for example, it is misplaced. Or the log gets buried under a pile of other documents or falls behind a cabinet or piece of furniture and is temporarily forgotten. With the invention, the log file group is automatically requested and analyzed by the central computer. The manual step of data entry is no longer necessary.This can generally speed up the processing process in the case of a complaint, and in some cases significantly shorten it, leading to higher customer satisfaction.

[0013] The branch office computer allows data records in the central computer's database to be edited, and preferably, data records can be created, modified and / or deleted.

[0014] In particular, data synchronization between the mobile computer and the central computer is configurable. This means, for example, that the time intervals for automatic synchronization can be set. In preferred configurations, manual data synchronization is always possible.

[0015] It is also preferred that data synchronization occurs, or at least is attempted, at specific or predetermined events or times. For example, data synchronization can occur automatically when a known wireless network is detected or when a secure network connection is established. Synchronization at fixed times is also possible, for example, every night or in the morning and / or evening.

[0016] It is possible that the data records in the central computer's database are not processed directly from the branch office computer, but rather that the created data records are synchronized with the central computer's database and transferred to it.

[0017] In another disclosed embodiment, a system according to the invention is provided in particular for the organization and support of companies in the furniture industry in the processing of orders and related measures concerning the assembly, delivery and / or service of particularly complex furniture structures and preferably kitchen units.

[0018] Preferably, the system comprises at least three computing units: a central computer, at least one branch office computer, and at least one mobile computer. These computing units are at least partially interconnected, at least temporarily, via at least one data connection. In this and all other configurations, the central computer can directly serve as the branch office computer. It is also conceivable in all configurations that both instances run on a (shared) server.

[0019] The computing units are at least temporarily connected to each other, at least partially, via at least one data connection. The central computer contains a database with records of orders for furniture structures and related actions. The branch office computer is designed and configured to create (and, in particular, process) order records (or orders and related actions), which are subsequently stored as records in the central computer's database or are represented therein. A record includes information about the structure and / or configuration and / or composition of the furniture structure's components. The mobile computer is designed and configured to execute a control program that executes instruction steps (or...The system issues instructions to a service person or service team regarding (at least some) steps to be taken when carrying out a task related to the order, particularly on-site at the customer's location, and automatically requests the data to be collected (by the service person) and creates a log file group from this data. The mobile computer and the central computer are configured and set up to perform configurable data synchronization (especially automatically). The central computer is configured and set up to contact at least one service computer of a manufacturer (and, for example, an external manufacturer computer) at a configurable interval before the execution of a task, retrieve updated order information, and store it in the data record.

[0020] Another disclosed system serves to organize and support companies in the furniture industry in processing orders and related activities concerning the assembly, delivery, and servicing of (especially complex) furniture structures. The system comprises at least three computing units: a central computer, at least one branch computer, and at least one mobile computer. The computing units are at least partially interconnected, at least temporarily, via at least one data connection. The central computer contains a database with records of orders for furniture structures and related activities. The branch computer is configured to create order records (orders), which are stored as data records in the central computer's database and thereby represented.A data record contains information about the structure, configuration, and composition of the furniture components. The mobile computer is trained and configured to execute a control program that issues instructions (or instructions to a service technician) regarding (at least some) steps to be taken when completing a task within the order. It automatically requests the data to be entered (by the service technician) and creates a log file group from this data. The mobile computer and the central computer are trained and configured to perform configurable data synchronization, particularly automatically. A service computer (at least one belonging to a manufacturer of furniture components) is trained and configured to contact the central computer at least once after an order is placed and whenever changes are made to the furniture structure, transmitting current order information to the central computer and storing it in the data record.

[0021] These systems also offer many advantages. A significant advantage is that the service team, service employee, or service technician is provided with up-to-date information while processing the order. This ensures that the service technician has access to the most current information available at the time of their appointment.

[0022] For example, when planning a kitchen or kitchen unit (at the retailer), the door swing may be inadvertently planned incorrectly. This can lead to individual doors or parts of the kitchen unit not being optimally planned. This is regularly detected by the manufacturer, who typically reviews the furniture structure or kitchen unit design. If such deficiencies or faulty configurations are found, they are usually corrected by the manufacturer. The kitchen studio is usually notified of this change. However, it can happen that the updated order information reaches the service representative only in paper form or not at all. This can lead to delays or even errors during the installation of the furniture structure, which can be avoided according to the invention.

[0023] The service computer can, for example, be an (external) manufacturer's computer or be supplied with data and information by a manufacturer. It is possible that the service computer is automatically updated with all changes made by the manufacturer, meaning it is informed of changes and supplied with the corresponding data. It is also possible that the service computer automatically or regularly retrieves data from a (separate and external) manufacturer's computer or is automatically notified of changes made by a manufacturer's computer.

[0024] In preferred configurations, a manufacturer can provide a (dedicated) service computer that receives order data from a manufacturer's computer. The service computer can then contact the manufacturer's computer at fixed or selectable intervals to retrieve current or updated order information ("pull method"). Alternatively, the manufacturer's computer can automatically inform the service computer of changes and update the data there ("push method").

[0025] In simple cases, only one manufacturer's computer (per manufacturer) or one service computer is used, with the central server then receiving current data for data records via a push or pull procedure. If only one (external) computer is used, it can be called either a manufacturer's computer or a service computer. In this case, both terms are synonymous and refer to a single processing unit.

[0026] In preferred configurations, the service computer retrieves data ("pull") from the manufacturer and transfers the data ("push") to the central computer.

[0027] The computing units can be separate computing devices in all configurations, but can also be virtual machines on a server if necessary.

[0028] In preferred versions of all configurations, the central computer is designed and configured to automatically submit orders for, for example, an additional part or a spare part (after initial production or installation) when predefined criteria are met. A predefined criterion could be, for example, the value (or significance or rating) of the order. If, for instance, only a single handle for a drawer is being reordered, the value of this handle will typically be low in relation to the overall order, making a fully automated order for the single handle from the manufacturer the most sensible solution, which also saves considerable time. However, if a kitchen oven, a steam cooker, or another electrical appliance is being rejected, a minimum value threshold will typically be exceeded, and it is advisable for someone to manually review this order.Other possible criteria include the type of customer or the type of order or project. For example, it can make a difference whether the order is high-value or complex.

[0029] In preferred training systems, the central computer is trained and configured to request confirmation and, upon confirmation, automatically submit the order. Such confirmation can also be done manually, for example, by entering information on the computer. This might involve checking a box, pressing a button, or entering a code to automatically send the confirmation to the service computer (e.g., at the manufacturer) or directly to the manufacturer's computer(s).

[0030] In particular, the central computer is designed and configured to contact multiple different service computers from various manufacturers or external manufacturer computers and retrieve order information (e.g., the order number of the dealer, manufacturer, or end customer). Automatically contacting several different service computers or external manufacturer computers to send orders and / or retrieve updated order information is highly advantageous, as it allows for the integration of not just a single manufacturer, but multiple manufacturers.

[0031] In advantageous configurations, the central computer is designed and configured to automatically contact the corresponding service or manufacturer's computer with the relevant order data, depending on the type and quantity of a spare part or accessory. Here, too, confirmation is possible or even required if certain criteria are exceeded.

[0032] Preferably, the order data includes information about the quantity, type, and / or order number of spare parts and / or accessories. This order data is extracted from the log file group. For example, during the service procedure, the service technician can select the corresponding part from the data record on the mobile device, so that the part, including its order number, is highlighted in the data record.

[0033] In preferred configurations, the central computer is designed and configured to automatically process feedback from the service computer or external manufacturer's computer (primarily via a data connection) and to transfer delivery and replenishment times and delivery conditions from this feedback into the corresponding data record in the associated database. The stored information may include, in particular, additional documents, assembly plans, media, details about the employee(s) or delivery vehicle, telephone connections, and the like.

[0034] In advanced training programs, the central computer is trained and configured to use feedback from the service computer or external manufacturer's computer, taking into account predetermined lead times and / or internal calendar data and / or availability data (for example, of the service person or service team), to suggest or create at least one possible execution time for the measure (internally) and / or send it (internally and / or externally to the customer). This saves a significant amount of time in finding suitable appointments.

[0035] Preferably, manual confirmation is requested before a proposed execution date is automatically sent to the customer. In all configurations, it is also possible that confirmation must be given or refused within a specified time window. After this time window has expired, the order and / or proposal may be sent automatically.

[0036] The data record for an order can include information about the measures to be carried out. In particular, the data record can also include different types of measures, or different types of measures can be assigned to a single data record. It is also possible for a data record to include multiple types of measures.

[0037] For example, a data record might initially be geared towards a new order for a furniture structure, such as a kitchen unit. After installation, a follow-up order may arise if, for instance, the customer orders additional electrical appliances or requests modifications to individual components. For example, the customer might want several drawers instead of one door or order an additional appliance, such as a microwave.

[0038] It is also possible that issues may arise during the initial order or a subsequent order, leading to appropriate follow-up measures. Specifically, at least a few action types are included, such as "assembly," "reassembly," "complaint," "parts replacement," "delivery," and "ordering of additional parts or equipment." Further action types are possible. The service technician can then directly determine the necessary work based on the action type.

[0039] It is preferable for the service technician to be able to refer back to the previously completed work for this job. Therefore, it makes sense for the technician to have access to the installation plans if a change to the layout of a kitchen unit is required. The same applies to the installation of additional electrical appliances.

[0040] In all configurations, it is preferred that the central computer be designed and configured to issue a warning or alarm signal (acoustic and / or visual and / or electronic message) if the service computer or manufacturer's computer fails to provide feedback or indicates a delivery delay. It is also possible for a warning message to be automatically sent or printed at predetermined times before a measure is to be implemented, to inform the user of the missing feedback or the impending delay.

[0041] Ideally, the central computer is designed and configured to query the replenishment times for all components of the furniture structure from at least one manufacturer, or from multiple manufacturers, for all related tasks. This has the advantage that, for example, during initial assembly, a service technician can directly inform the customer how long replenishment will take if individual parts or components are found to be defective. In the case of minor or barely visible defects, an agreement can often be reached directly. And if replenishment is necessary, the customer is informed immediately.

[0042] Preferably, the central computer is trained and configured to automatically create and set up a measure (especially of the service order type) based on the log file group.

[0043] In advantageous advanced training, the central computer is trained and configured to determine the required manufacturer from the log file group when a measure is initiated, and to contact the service computer or external manufacturer computer to retrieve updated order information (and, if necessary, trigger a reorder).

[0044] In particular, the order information includes at least one piece of information from a group of information, which group of information includes a setup plan, detailed views, bills of materials, type specifications, order numbers, procurement times, logistics information and, where applicable, price information and value information, and possibly also customer information.

[0045] Preferably, the mobile computer is assigned to a service team with at least one service technician. Preferably, the mobile computer is regularly synchronized with the central computer to provide the service team with the tasks to be performed on the orders (and especially service tasks), to make order information derived from a data record available on the mobile computer, and to download log file groups created on it. A log file group can be a single file, but it can also comprise multiple files or file groups. In particular, a log file group can include text files, operating instructions, assembly files, diagrams, audio files, image files, video files, and the like.

[0046] Preferably, the mobile computer is trained and configured to request the creation of acoustic and / or optical data and / or video data during a project, in order to save this data in the project's log file group. This allows, for example, complaints, defects, missing parts, or special features of a furniture structure to be documented and recorded in the log file group.

[0047] In advantageous configurations, the mobile computer is designed and configured to generate a checklist and request input. Ideally, it should be possible to generate checklists of varying complexity. The complexity of a selected checklist depends on the specifics of the job. Specifically, the type and complexity of a checklist can depend on the service team or its members, the value of a task, the customer category, and / or the job category. For high-value jobs, important clients, and similar situations, it may be beneficial to generate a more complex checklist. The same applies, for example, when the very first kitchen unit in a large building or apartment complex is being inspected and approved, in order to properly train the service team and minimize subsequent errors.

[0048] In advantageous configurations, the branch office computer is connected to an administrative computer, which is designed and configured to provide a database with order management data records containing orders that can be processed by the branch office computer. In particular, the administrative computer provides a database that may be similar, but is always different, and in which some of the information can be the same as, but also some of the information in, the central computer's database.

[0049] The administrative computer can provide an inventory management system used for initial order processing, invoicing, and managing customer data. The central computer, on the other hand, consolidates data and records specifically related to order processing. In certain configurations, the branch computer can also take over the function of the administrative computer and provide an inventory management system or similar functionality. In such cases, orders can generally be created and saved directly on the central computer.

[0050] In configurations where an administrative computer is used, the administrative computer is specifically trained and configured to evaluate a database record, contact a service or manufacturer computer, transmit an order to the service or manufacturer computer, and request information about the delivery, such as a delivery date. This occurs particularly when an order is initially placed, for example, for a new kitchen unit or a new furniture structure.

[0051] Preferably, the central computer and the administrative computer are designed and configured to automatically synchronize at least part of the data records. This can mean that all information is synchronized. However, it is also possible, and preferred, that only those parts of the data records or the portion of the data required on the central computer are synchronized.

[0052] If no administrative computer is provided, the branch office computer preferably retrieves data records directly from the central computer and processes and saves them there or creates them.

[0053] Another disclosed system serves to organize and support companies in the furniture industry in processing orders and related activities concerning the assembly, delivery, and servicing of (especially complex) furniture structures. The system comprises several computing units, namely a central computer and at least one mobile computer, wherein the computing units are at least partially interconnected, at least temporarily, via at least one data connection. The central computer contains a database with records of orders for furniture structures and related activities, wherein a record includes information about the structure, configuration, and composition of the furniture structure's components.The mobile computer is trained and configured to recognize a surface structure on a delivery of the furniture structure and to retrieve associated additional data about the furniture structure and its components from a service computer or manufacturer's computer.

[0054] The surface structure can be a two-dimensional or three-dimensional surface pattern on the furniture structure or a part or associated component of the delivery. For example, on a furniture part, the assembly instructions, or delivery documents. A pattern can be printed on it, which is then scanned with a mobile device. The surface structure can define or reproduce a web address. In simple cases, a specific web address can be written out in letters and refer to the specific order. It is particularly preferred that the surface structure includes or is designed as a QR code. The surface structure can also be designed as a mechanical identification object.The surface structure can link directly to a website, and in particular directly to the current order data on a website, and to a data record in an (Internet) database or the manufacturer's or dealer's "cloud". This allows the operator or installer to access the most up-to-date information and data about the structure, assembly, and components of the furniture structures.

[0055] In all its versions, advanced training modules, and configurations, the system can be used to process orders for furniture structures of any kind. Kitchen units and components, upholstered furniture, living room furniture, bedroom furniture, wardrobes, and other furniture for the home and workplace can be configured and / or edited. For upholstered furniture, product configurations and product configurators, for example, can be important.

[0056] The method according to the invention is carried out using a system according to the invention and serves to process, organize, and support companies, particularly in the furniture trade. It is used in processing orders and the associated activities, such as the assembly, delivery, and / or servicing of (complex) furniture structures. For example, an order is created, and the service team or a service technician takes a mobile computer to process the task and documents it on the mobile computer, where a log file group is created. A spare part or an additional part can be directly noted and stored as an order in the log file group. At a configurable interval before the execution of a task, the central computer contacts at least one service computer of a manufacturer, retrieves updated order information, and stores it in the data record.

[0057] Further advantages and features of the present invention will become apparent from the exemplary embodiments, which are explained below with reference to the accompanying figures.

[0058] The figures show: Figure 1 shows a highly schematic overview of a system according to the invention; Figure 2 shows another system according to the invention; and Figure 3 shows yet another system according to the invention.

[0059] The in Figure 1 The system 1 according to the invention, shown in a highly schematic overview, serves to organize and support companies in the furniture industry in processing orders and related measures such as the assembly, delivery and / or servicing of furniture structures 2. For example, it can be used for ordering, assembling and maintaining the components located in the lower part of Figure 1It can be used in a purely schematic representation of the kitchen unit. It can also be used with other furniture, such as seating or sleeping furniture structures.

[0060] The ones here in Figure 1 The furniture structure designed as a kitchen unit 2 comprises several components 20, including, for example, several base cabinets 21 and wall cabinets 22, and a tall cabinet 21a. Both the base cabinets 21 and the wall cabinets 22 may each have doors 23. The use of pull-outs, drawers 23a, flaps, sliding elements, or other opening mechanisms is also possible. For example, an oven 24 is visible as an electrical appliance in one of the base cabinets. Other electrical appliances such as a cooktop, a steam oven, a dishwasher, a refrigerator, and / or a freezer, and similar appliances, may also be included.

[0061] The kitchen unit here forms a complex furniture structure 2, in which not only the arrangement and sequence of the various components can differ, but also a wide variety of surfaces, materials, components, handles and qualities can be selected, which influence the appearance and also the price of the furniture structure 2.

[0062] Customers typically purchase such furniture structures 2 from specialized furniture companies, where they receive expert advice. Due to the complexity of the furniture, the proportion of self-assembly performed by the end customer is usually low. The system 1 according to the invention, which comprises several computing units 3, serves to support sales and also to provide subsequent support for delivery, assembly, preparation, and customer service. This system includes an administrative computer 7 containing a database 9a with data records 10a. The data records 10a of database 9a are created and processed by a branch office computer 5, which is used, for example, by a salesperson in a kitchen showroom while the salesperson serves the customer.

[0063] Once the customer and the seller reach an agreement, the seller finalizes the data record 10a, triggering an order which communicates via a data connection 8 with the service computer or manufacturer computer 60 of manufacturer 60a (or the manufacturer). The service computer (of the manufacturer) or manufacturer computer 60 confirms this order and returns information about the delivery date and delivery conditions, etc. Other service computers or manufacturer computers 61 and 62 of other manufacturers can also be involved in a similar manner.

[0064] Furthermore, a central computer 4 is provided, on which a database 9 is installed, containing data records 10. The data records 10 in database 9 are synchronized with the administrative computer 7 at regular intervals. Not all information from database 9a of the administrative computer 7 needs to be transferred to the central computer 4. However, the data required for carrying out the measure will always be transferred to the central computer 4.

[0065] The data of a data record 10 or multiple data records are regularly synchronized with a mobile device 6, for example, every night, once a week, or at other intervals. The mobile device 6 is used by the service team or the relevant service person and is taken along, for example, to assemble the ordered furniture structure 2. Therefore, the data record 10 containing the necessary information is transferred to the mobile device 6. Thus, the data record 10 can include data about the order 11, the action to be carried out 12, the delivery date 12a, the delivery conditions 12b, or supplementary actions 13. The execution time 16 for the action 12 or 13 and the corresponding action type 17 are stored in the data record 10 on the mobile device 6.

[0066] The mobile computer 6 can be, for example, a portable computer, a tablet computer, or a smartphone, and typically has a camera 6a, a microphone 6b, and an input area 6c. The input area 6c can include a (physical or virtual) keyboard and / or a touchscreen or the like.

[0067] It is preferred that, before carrying out a measure 12 or 13, the central computer 4 contacts the service computer or the manufacturer's computer 60 and requests updated order information 26 and a corresponding response 19. Upon response 19, the updated order information 26 is stored in the database 9 of the central computer 4.

[0068] Then, an update / synchronization of the mobile computer 6 can take place in good time before the execution time 16. This allows the service personnel to receive, before carrying out a measure 12 or 13, information on current procurement or replenishment times 25 as well as updated order information 26, an updated setup plan 27, detailed views 28 and other information that is necessary, useful or helpful for carrying out measures 12 or 13.

[0069] Providing updated procurement or replenishment times is helpful because, in the event of complaints about individual parts or components, the customer can be given realistic information about the required timeframe. The same applies, for example, to the procurement of additional equipment such as electrical appliances or, if necessary, the modification or expansion of the furniture structure.

[0070] In any case, the mobile computer 6 also provides a log file group 40 for the measure to be carried out or the order 11, or such a log file group is automatically created during processing by the control program 15. Information about the service team 45 and the service personnel 46, 47 is stored in log file group 40 or is already included therein.

[0071] The log file group 40 can contain data 30, image and video files 31, audio files 32, and documents as well as signatures 33. Furthermore, the log file group 40 contains at least one checklist 35, 36 and information about the order or any subsequent order 50, about spare parts 51 and additional parts 52, and the resulting order data 53, as well as their quantity 54, type specifications 55, and the corresponding order numbers 56.

[0072] If, during the execution of a measure such as the assembly of the kitchen unit according to the furniture structure 2, for example the front of a door 23 is objected to, the service person 46 or 47 can indirectly look into the order data 11 and, using the parts lists, clearly identify and select the objected door 23 and practically immediately trigger a new order or reorder.

[0073] A data set 10, updated shortly before the scheduled service appointment, is made available to the mobile computer 6. This data set contains all updates, modifications, and any changes. This is very advantageous for the service team and prevents delays and errors during installation.

[0074] In Figure 2A slightly modified system 1 is schematically depicted, in which various manufacturers 60a, 61a and 62a operate corresponding service computers or manufacturer computers 60, 61 and 62, which can be accessed here, for example, by the central computer 4 to update the data.

[0075] Here too, an offer is created via a branch office computer 5, which is connected to an administration computer 7, and sent to the individual service computers or manufacturer computers after the customer's approval.

[0076] The employee in the furniture studio uses planning, design, data entry, and quotation software, or similar, to develop a furniture structure (2), which is then represented using a specific data format familiar to the industry. The file in this standard data format is sent to the relevant manufacturers. The manufacturers use their verification and control mechanisms to check the functionality of each element and, if necessary, modify it, for example, the swing direction of individual doors, if this would otherwise lead to conflicts.

[0077] The manufacturers store the appropriately modified data in the respective service computer or manufacturer computer 60-62, from where it is retrieved in updated form by the central computer 4.

[0078] The central computer 4 also updates the relevant data shortly before the execution time 16 in order to make the most up-to-date data available on the mobile computer 6 for assembly.

[0079] During assembly, audio files 32, video files, image files 31, and signatures 33 can be stored on the mobile computer 6 in suitable file formats, thus documenting the assembly process. If an addition or modification is required during assembly, or if a complaint necessitates a new measure, this information is transferred to the central computer 4 via synchronization between the mobile computer 6 and the central computer 4. The central computer 4 then analyzes the log file group 40 and, based on the data it contains, determines whether a new order or replacement order for individual spare parts 51 or additional parts 52 is required. An automatic order can then be placed with the service computers or manufacturer computers, or manual confirmation by a person at the branch computer 5 may be required before the order 50 is subsequently sent to the respective manufacturers.

[0080] In Figure 3 Another system 1 is schematically depicted, in which, unlike the embodiment shown, according to Figure 2 No dedicated administrative computer 7 is provided. The branch office computer 5 is directly connected to the central computer 4, on which the merchandise management system is also stored. Apart from this change, the functionality is essentially the same as in the embodiment shown below. Figure 1 and according to the exemplary embodiment Figure 2 .

[0081] The (initial) order 50 could be processed directly from computing unit 5 (via the dashed line) to manufacturers 60a, 61a, and 62a. However, a direct processing route from computing unit 5 via the central computer 4 and then to the service computers or manufacturer computers 60 to 62 is possible and preferred.

[0082] In addition, a supplementary measure is shown that can be used in all implementation examples. For this purpose, the central computer 4 is connected to an internet service or web service 4d, which a customer can access with a mobile device 6d, a computer, or similar device. The customer receives, for example, special access or is contacted via email or similar means when attractive additional offers are made available as an extension or supplement to the system. This expands customer support without significant effort.

[0083] The invention contributes to the automation and digitalization of the furniture industry through the coupling and integration of data and devices. A starting point is the digitization of the acceptance protocols currently created manually in the kitchen industry. Additionally, the retailer's data can be supplemented with that of the kitchen manufacturers on an order-specific basis, enabling the person entering the data (the service technician or installer) to order the required items from the kitchen manufacturer almost in real time directly from the point of need (the end customer), without the many time-consuming and error-prone intermediate steps typically involved with the retailer and the manufacturer.

[0084] The invention provides an advantageous system. In principle, it is already used for the initial order placement to link dealers and manufacturers. The order for furniture structure 2 and, for example, a kitchen unit can be placed in the standardized EDI data format, and confirmation from manufacturers 60a, 61a, and 62a can be obtained via the same (return) channel.

[0085] The master data from various manufacturers (60a, 61a, 62a) can record not only entire articles but also individual components, assemblies, and individual spare parts (51). This also applies to the configuration as it is in the initial order. This means that a component can be revived in case a replacement is necessary.

[0086] Interfaces allow defined data from trade and industry systems to be transferred and integrated in order to create a new data combination.

[0087] The dealer's order data is uploaded to a manufacturing computer 60, 61, 62. The manufacturing computer 60, 61, 62 provides order-related data from the manufacturer via an interface, such as assemblies, assembly instructions, sketches, product information, etc. The dealer's and manufacturer's data are combined on the central computer 4 ("data hub").

[0088] The required data set 10 for the order is transferred to the service team's (technician's) mobile computer 6 (e.g., a tablet). During installation, the control program 15 is started, and individual steps are documented. The control program 15 requests data input for this purpose. The result of the installation acceptance is sent back to the central computer 4 as log file group 40 upon the technician's return after synchronization (via the interfaces). There, log file group 40 is automatically analyzed. This can automatically trigger actions such as bookings, orders, and / or the sending of information to internal departments or external third parties. For industrial applications, existing interfaces and, in particular, a standard EDI data format (e.g., IDM) are used, enabling immediate order processing and production.If necessary, the synchronization of the mobile computer 6 with the central computer 4 can initiate the production of new spare parts, such as a door or a front, or the reordering of spare parts, such as handles, almost immediately and automatically.

[0089] In a typical installation, the technician conducts a final inspection with the customer after completing the work. Currently, this is done using pre-printed forms, sometimes with carbon paper, or memo or note-taking apps. In some cases, proprietary software is used. The dealer receives the technician's information, usually through a manual handover of the inspection documents. Files are either emailed or transferred manually on-site. The dealer then manually orders the necessary parts from the respective manufacturer. This involves manually typing in the information recorded by the technician. Transmission occurs via email with an attached document, rarely by fax, or through inventory management systems using automated document creation and transmission.

[0090] System 1 preferably uses a web-based application and a mobile application. Protocols such as delivery, acceptance, and installation reports can be completed on a mobile device (e.g., tablet or smartphone). The control program 15 replaces the still common handwritten protocols and other isolated solutions. The focus here is on the furniture industry, and especially the kitchen industry. The control program 15 also serves as the tool for logging and documenting for the end customer.

[0091] The central computer 4 runs the software or tool for data and order preparation. This software is used in the back office, for example, by the office staff or by the salesperson on the branch computer 5. The necessary entries for customer data, delivery, and installation can be defined and requested.

[0092] It usually begins with the execution measure 12, 13 of order 11 being assigned a unique measure type 17, such as delivery, assembly, delivery and assembly, assessment, inspection, support and others.

[0093] General order information regularly includes details such as the name, customer class, contact details, order value with collection data, and manual information.

[0094] Order 11 has a different status in database 9, which can change depending on the entries made. Once the order is scheduled and assigned to an executor, data record 10 can be transferred to mobile computer 6. The transfer or synchronization time can be individually defined, for example, as a daily entry in the master data of the respective dealer. It is possible, for instance, to synchronize daily for the coming week.

[0095] For the measure type "delivery", information can be included regarding the floor, whether an elevator is available, the parking situation, the length of the transport route and what activity is to be carried out.

[0096] For example, if a kitchen installation is required, details can be added such as the manufacturer, the number of cabinets or linear meters, and information about connection work (electricity, water, ventilation, etc.), silicone work, and the complexity of the installation. Furthermore, information about the countertop and which appliances are to be connected can also be included.

[0097] The entries in the office computer 5 serve both for self-monitoring and to ensure that all framework conditions are taken into account and that an accurate estimate of effort and order size is provided. In addition to this order preparation, or order classification, files can also be added to order 11. These are saved according to predefined categories. Other files, such as the measurement report, purchase contracts, assembly instructions, etc., can also be included in various file formats. The service personnel 46, 47 have transparent access to all necessary files on-site on the mobile computer 6. If an inventory management system, for example, is running on an administrative computer 7, the files are uploaded via an interface with the correct category. Data fields are then automatically populated accordingly and can be supplemented.

[0098] On mobile computer 6, the tax program 15 requests the completion of checklists 35 and 36 during execution. Checklists 35 and 36 of varying complexity can be used. These checklists contain defined checkpoints, input fields, and / or questions. Some items are intended only to remind the user to remember certain actions or tasks. For others, input and response are relevant to the task or may even be mandatory. These checkpoints can be questions such as "yes / no / OK / not OK". Input fields for numbers or text may also be provided. Requests to create an image or video as evidence are also possible. Alternatively, a selection can be made using a slider ("From ... to").

[0099] The checklists are pre-configured and can be linked to the action type of a measure. Each action type (17) has different requirements and can be automatically assigned a predefined checklist corresponding to that action type. Additionally, specific customer classes and / or order types can be defined so that, for example, a more comprehensive checklist is (automatically) assigned to the order. For important orders, improved control and documentation may be necessary. It is also possible to modify these "standard checklists" and create (an unlimited number of) custom checklists according to your own needs, or to modify them on a case-by-case basis during execution. It is also possible, for example, to develop a more comprehensive checklist for a less experienced employee or a new installation partner to ensure quality control.

[0100] System 1 is flexible and allows for equal consideration of both the customer and the skills of the person performing the work.

[0101] The use of System 1, and in particular the control program 15, is primarily based on registration, which requires entering a password, using NFC chips, or employing a two-factor authentication method. The application's dashboard displays tiles, such as a calendar showing upcoming appointments and displaying vacation days and absences. Access to notifications and tasks is also possible. Furthermore, a task tile is preferably included, providing an overview of pending tasks and those completed in recent days. Completed tasks can be automatically deleted, for example, after secure synchronization with the central computer 4 and after a defined period.

[0102] The orders are displayed in compliance with legal requirements, showing the relevant information needed for a quick overview. Visual support is provided through icons, which can vary in color to indicate factors such as customer class and assembly complexity.

[0103] Items that are grayed out or otherwise visually marked and can no longer be changed may already be sealed measures and orders. These can still be viewed.

[0104] Icons or buttons can be used for taking a picture, recording notes, or creating a reorder. When the user accesses a task or order, further information can be displayed, such as the end customer's name, phone number, and address. Clicking the phone number allows the customer to be called directly, if necessary. Clicking the address launches the integrated navigation. The software can also be used to record working hours.

[0105] During the processing, the service person will also encounter at least one checklist. The checklist can be divided into chapters. Each chapter can have its own heading that concisely indicates the respective topic. For example, there could be a "Checklist Chapter 1" and "Checklist Chapter 2+n" chapters, which can be individually created and predefined and can vary depending on the type of action and the task content. Parallel to the processing, log file group 40 is modified. This also includes automatically defined content. When working through a checklist, the user must answer the questions, checkpoints, help prompts, and input requests, primarily by activating icons or entering information. With each completed question, the progress bar for the chapter and / or the entire checklist or processing activity can fill up.

[0106] If a deficiency is to be recorded during the checklist process, this can be done either by marking the inspection point as negative or by manually opening a so-called ticket. A ticket can generate a further (follow-up) action.

[0107] When a ticket or complaint is recorded, automatic processing and reordering of parts can occur after synchronization. When creating a follow-up action (13), the service representative is specifically required to specify the action type and distinguish between an error, an order, and a note. A note might, for example, state that the delivery was technically correct, but the end customer believes it was agreed upon differently. This would then need to be clarified later.

[0108] Furthermore, the service person can specify an article number and, for example, select the problem using a drop-down list and enter an explanatory note.

[0109] Additionally, you may be able to include an image, video, sketch, or screenshot. You can also add annotations or text.

[0110] If the order contains 11 items, a reorder can be placed from the item list. The item number will then be pre-filled.

[0111] If spare parts and / or assemblies are available, they can be selected from a list and / or visually on the screen.

[0112] If necessary, debt collection can also be initiated. This may involve issuing a direct debit mandate. Documentation regarding anti-money laundering regulations can also be provided digitally.

[0113] Several options are available for obtaining a customer signature. The customer can sign in person or provide contactless acceptance via an audio recording. A representative can sign or submit an audio recording. If no one is present for acceptance, this option can also be selected.

[0114] The service representative also signs the document. Afterwards, the action and the log file group 40 are sealed. Access to and viewing of the order remains possible, but nothing can be easily changed or added.

[0115] After synchronization, information can be automatically transferred to the ERP system via interfaces for further processing. For example, a booking can be triggered automatically upon successful payment collection.

[0116] A so-called dealer-manufacturer link is possible, in which the order can be placed directly from the initial data entry point, e.g., the technician, to the manufacturer via online data transfer. For this, the technician selects individual components / spare parts of an item, cabinet, etc., and enters the desired information (text, sketch, image, video, problem, cause, etc.) for that component / spare part. The dealer can then integrate this data into their own systems, e.g., inventory management systems. However, it is no longer necessary to manually process and retype this data in the back office as before. All the necessary information for direct further processing is included, so that the (re-)order is practically initiated from the control program 15 (or from the central computer 4). Database 9 in the central computer 4 contains both the dealer's and the manufacturer's order data.Therefore, the central computer 4 knows not only the dealer's position numbers and order numbers, but also the corresponding industry designations and information. Furthermore, the service team 45 receives an updated data set with updated manufacturer information before installation.

[0117] It is possible for order-related product information to be available on a daily basis, allowing, for example, product replenishment times to be taken into account when scheduling follow-up appointments with the end customer. Updates to assembly instructions and product information can also reach the user (installer) directly on a daily basis. This can be done electronically, rather than solely on paper.

[0118] Preferably, the data is linked in such a way as to define automated and independent processes. End consumers, retailers, and manufacturers communicate autonomously with system support. Revenue not yet realized can thus be generated later: offers to the end consumer that match the purchase made (e.g., after-sales service: selection of cutlery inserts to fit drawer dimensions) or that are related to it (e.g., cross-selling dishes, pots, chairs) can be offered automatically.

[0119] Furthermore, product-related analysis and subsequent order-specific communication are possible. For example, if a new product simplifies the organization of a drawer, past orders can be identified to see where these drawers are installed. Manufacturers can perform system queries to achieve this. Retailers can then use a shop or mailing system to specifically target consumers for whom this product is relevant. The shop system allows for efficient and highly automated order processing.

[0120] This solves the problem that today's salespeople have little interest in these kinds of low-revenue "small orders" because they typically receive commissions. It enables higher sales for industry and trade, as well as increased customer loyalty and satisfaction.

[0121] A key feature is that assemblies and spare parts are added on a per-order basis. Spare parts are those listed in the sales manuals and are already available as order items. Additional information, such as industry files (sketches, assembly instructions, etc.) or links (videos, etc.) to products, can be integrated. Information regarding product modifications reaches the technician directly. This eliminates the risk of missing information in the traditional information chain.

[0122] The service technician or installer can select a spare part (51) on-site by choosing the item from a list of positions. If the item includes subassemblies and spare parts, and a 2D sketch is available, this can be used to simplify the data entry process. The installer can find the desired component with just a few clicks. In addition to the usual descriptions, an image and / or link are also displayed for each component, if available.

[0123] A problem, spare part, and image can be linked in a single data record. The order file can be based on a common standard format (e.g., IDM format).

[0124] Manual data entry by retailers and manufacturers is no longer necessary. An automated confirmation process for reorders is now possible.

[0125] You can configure when a job is transmitted to the mobile computer 6. You can also configure when a completed job is deleted, including any media created and stored on the mobile computer 6.

[0126] It is possible to capture the serial numbers of electrical appliances on-site using "image analysis" (photographing the device's nameplate is sufficient) based on device information received via interfaces. Serial numbers are device-specific and advantageous for ordering spare parts or for contacting a service technician from the manufacturer in case of a defect.

[0127] Industry lead times could be provided directly (e.g., for a plastic front: 3 days production + 5 days transport = 8 days. Real wood front: 20 days production + 5 days transport = 25 days).

[0128] Combined with the dealer's lead time (e.g. 5 days) and access to the calendar, a follow-up installation appointment can be arranged directly (Example: Real wood front: 25 days industry + 5 days trade = 30 days. Earliest follow-up installation appointment from day 31).

[0129] A visual selection of the cabinet can be made from the sketch, from a camera recording, or using VR glasses. AI can also be integrated.

[0130] It is possible to integrate business intelligence to analyze data down to the individual (part-level) level and derive actionable insights. Gamification to promote performance, quality, and enjoyment is possible for the user, offering all proven benefits. Reference symbol list:

[0131] 1 system 24 oven 2 Furniture structure 25 Procurement times, replenishment time 3 computing unit 4 central computer 26 Order information 4d Internet offer 27 Construction plan 5 branch office calculator 28 Detailed view 6 Mobile computer 30 Data 6a camera 31 Picture 6b microphone 32 audio file 6c Input area 33 Signature 6d Mobile computer 35 Checklist 7 Administrative computer 36 Checklist 8 Data connection 40 Log file group 9 database 45 Service team 9a database 46 Service person 10 data set 47 Service person 10a data set 50 Order 11 Order 51 spare part 12 measure 52 Additional part 12a Delivery date 53 Order data 12b Delivery conditions 54 Number 13 measure 55 Type specification, specification 14 Surcharge time 56 Order number 15 Tax program 60 Service computer, manufacturer computer 16 Time of execution 16a Calendar data 60a Manufacturer 16b Availability data 61 Service computer, manufacturer computer 17 Type of measure 18 Warning signal 61a Manufacturer 19 Return message 62 Service computer, manufacturer computer 20 component 21 Base cabinet 62a Manufacturer 21a Tall cabinet 22 Upper cabinet 23 Tür 23a drawer

Claims

1. System (1) for the organization and support of companies in the furniture industry in the processing of orders and related actions concerning the construction, supply and service of furniture structures (2), wherein the system (1) comprises at least three computing units (3), namely a central computer (4) and at least one branch office computer (5) and at least one mobile computer (6), wherein the computing units (3) are at least temporarily connected to each other, at least in part, via at least one data link (8), wherein the central computer (4) contains a database (9) with data records (10) concerning orders (11) for furniture structures (2) and associated actions (12, 13), and wherein the branch office computer (5) is designed and configured to create order data records (11), which are stored as data records (10) in the database (9) of the central computer (4), wherein a data record (10) comprises information on the construction, configuration and composition of the components (20) of the furniture structure (2), and wherein the mobile computer (6) is designed and configured to execute a control program (15), which outputs instruction steps about steps to be carried out when performing an action (12, 13) of the order (11) and automatically requests the data (30) to be recorded and creates a log file group (40) from it, wherein the mobile computer (6) and the central computer (4) are designed and configured to carry out configurable data synchronization automatically, wherein the central computer (4) is designed and configured to automatically evaluate the log file group (40) and to generate order data (53) for a purchase order (50) derived therefrom relating to a replacement part (51) or additional part (52), so that a manual recording of order data (53) on the branch office computer (5) is not necessary, and that the central computer (4) is designed and configured to contact at least one service computer (60) of a manufacturer in a configurable time interval before carrying out an action (12, 13) and to retrieve updated order information (26) and store it in the data record (10).

2. System (1) according to Claim 1, wherein a service computer (60) is designed and configured to contact the central computer (4) at least once after the order placement and in the event of changes to the furniture structure, and to transfer up-to-date order information (26) to the central computer (4) and store it in the data record (10).

3. System (1) according to Claim 1 or 2, wherein the central computer (4) is designed and configured to submit the purchase order (50) automatically if predefined criteria are met, and wherein the central computer (4) is designed and configured to request a confirmation and to submit the purchase order (50) after confirmation.

4. System (1) according to any one of the preceding claims, wherein the central computer (4) is designed and configured to contact a plurality of different service computers (60-62) and to retrieve order information (26) and wherein the central computer (4) is designed and configured, depending on the replacement part or additional part (51, 52), to contact the associated service computer (60-62) automatically with corresponding ordering data (53).

5. System (1) according to any one of the preceding claims, wherein information (55) about the manufacturer (60a) of the replacement or additional parts (51, 52) is filtered out of the log file group (40) and the service computer (60-62) is selected based on the filtered out information (55).

6. System (1) according to any one of the preceding claims, wherein the central computer (4) is designed and configured to automatically process feedback (19) from the service computer (60-62) and to incorporate delivery and replacement times and delivery conditions (12b) from the feedback (19) into the associated data record (10) and wherein the central computer (4) is designed and configured to propose and / or submit at least one possible execution time (16) for the action (12) from the feedback (19) of the service computer (60-62), taking into account predefined lead times (14) and / or internal calendar data (16a) and / or availability data (16b).

7. System (1) according to any one of the preceding claims, wherein the data record (10) for an order (11) comprises information on the actions (12, 13) to be carried out and a plurality of different action types (17).

8. System (1) according to any one of the preceding claims, wherein the central computer (4) is designed and configured to contact the service computer (60-62) automatically in a configurable time period prior to the planned action (12, 13) and to include updated order information (26) in the data record (10) of the associated order (11) and wherein the central computer (4) is designed and configured to output a warning signal (18) if the service computer does not provide any feedback (19) or announces a delay in delivery, and wherein the central computer (4) is designed and configured to request replacement times (25) for all components (20) of the furniture structure (2) from the at least one manufacturer (60-62) for all actions (12, 13).

9. System (1) according to any one of the preceding claims, wherein the central computer (4) is designed and configured to create and configure an action (12, 13) automatically on the basis of the log file group (40) and wherein the central computer (4) is designed and configured to determine the required manufacturer (60a) when configuring an action (12, 13) from the log file group (40) and to contact the service computer (60) and retrieve updated order information (26) and wherein the order information (26) comprises at least one information item from a group of information items, said group of information items comprising a layout plan (27), detailed views (28), parts lists (29), type specifications (55), order numbers (56) and procurement times (25) and logistics information.

10. System (1) according to any one of the preceding claims, wherein the mobile computer (6) is assigned to a service team (45) with at least one service person (46, 47) and is regularly synchronized with the central computer (4) in order to provide the service team (45) with the actions (12, 13) to be processed for the orders (11) and in order to make order information (26) derived from a data record (10) available on the mobile computer (6) and to download log file groups (40) created thereon and wherein the mobile computer (6) is designed and configured, in the event of an action (12, 13), to request preparation of acoustic and / or optical data (30) in order to store it in the log file group (40) of the action, and wherein the mobile computer (6) is designed and configured to output a checklist (35, 36) and to request inputs, wherein the mobile computer (6) is designed and configured to output checklists (35, 36) of different complexity and wherein the complexity of a selected checklist depends on the service team and / or a value of the action and / or a category of the customer and / or of the order (11).

11. System (1) according to any one of the preceding claims, wherein the branch office computer (5) has a data link (8) to a management computer (7) which is designed and configured to provide a database (9a) with an order management system with data records (10a) comprising orders (11) which can be processed with the branch office computer (5) and wherein the management computer (7) is designed and configured to evaluate a data record (10a) of the database (9a) and to contact a service computer (60-62) and to transfer a purchase order to the service computer (60-62) and request a delivery date.

12. System (1) according to any one of the preceding claims, wherein the central computer (4) and the management computer (7) are designed and configured to automatically synchronize data records (10, 10a), at least partially.

13. System (1) according to any one of the preceding claims, wherein the mobile computer (6) is designed and configured to detect a surface structure on the delivery contents of the furniture structure and to retrieve updated additional data about the furniture structure and its components from a service computer (60).

14. Method for operating a system (1) for organizing and supporting companies in the furniture trade in the processing of orders (11) and related actions (12, 13) concerning construction, delivery and / or service of furniture structures (2) using at least one computing device (3) or mobile computer (6) of a system (1) according to any one of the preceding claims, wherein a control program (15) is executed on the mobile computer (6), and which is provided with updated order information (26) before an action (12, 13) of an order (11) and / or wherein instruction steps relating to steps to be carried out when completing an action of the order (11) are issued to a service person (46, 47) and the data to be recorded by the service person (46, 47) are automatically requested and a log file group (40) is created, and wherein the mobile computer (6) automatically performs a configurable data synchronization with the central computer (4), and wherein the central computer (4) contacts the at least one service computer (60) of a manufacturer in a configurable time interval before carrying out an action (12, 13) and retrieves updated order information (26) and stores it in the data record (10).