Method, program and information processing device for supporting work relating to orderly disposition of unattended vehicle

Abstract

To provide a method, program and information processing device for smoothly and easily proceeding with work relating to orderly disposition of unattended vehicles.SOLUTION: A method executed by an information processing device 1 includes: an owner information generation step of when acquiring information regarding an owner of an unattended vehicle relating to one management case, generating owner information corresponding to the acquired information and storing the owner information in a storage device 2 as information relating to the one management case; an indicator acquisition step of acquiring, for every management case, an indicator representing likelihood of a trouble with the owner in the work relating to orderly disposition of the unattended vehicle based on at least one of parking lot information, unattended vehicle information and the owner information; and an owner information update step of updating the owner information so as to include the acquired indicator.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a method, a program, and an information processing device for supporting work related to sorting out abandoned vehicles in parking lots. [Background technology]

[0002] Hourly parking lots are operated under the assumption that they will provide temporary parking spaces to unspecified vehicles. Therefore, parking lot operators are forced to deal with vehicles that have been left in the parking lot for long periods of time (hereinafter, sometimes referred to as "abandoned vehicles") in ways that are not part of their normal operations. The following patent document describes a parking lot management device that can automatically detect abandoned vehicles that have been left there for long periods of time by reading the vehicle license plate information at the entrance and exit of the parking lot. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 04-125794 Summary of the Invention [Problem to be solved by the invention]

[0004] Abandoned vehicles are someone else's property, so in principle they cannot be moved or disposed of without the owner's consent. If it is difficult to contact the owner for various reasons, methods such as filing a lawsuit against the owner to demand eviction of the land or compensation for damages, and disposing of the abandoned vehicle through compulsory execution after a favorable judgment is finalized, can be used. Filing a lawsuit requires time-consuming and costly procedures. Therefore, if it is possible to contact the owner, it is desirable to resolve the issue of abandoned vehicles by negotiating with the owner as much as possible.

[0005] However, if the owner is difficult to negotiate with (such as a person with bad behavior), troubles with the owner are likely to occur in the work related to sorting out abandoned vehicles (removal, disposal, etc.). In this case, an experienced person in charge can avoid trouble and deal with the owner, but an inexperienced person in charge is likely to cause unnecessary trouble with the owner and prolong the time until the problem is resolved. Also, if the owner is a violent person, it may be preferable to avoid direct contact between the owner and the person in charge and use a method such as a lawsuit for the safety of the person in charge. The above-mentioned conventional parking lot management device does not obtain information on whether the owner of the abandoned vehicle is difficult to negotiate with, so it is difficult to appropriately select a person in charge to deal with the owner or to determine whether to contact the owner directly, making it difficult to smoothly proceed with the work related to sorting out abandoned vehicles.

[0006] The present invention has been made in consideration of the above circumstances, and has as its object to provide a method, a program, and an information processing device that facilitate the smooth implementation of tasks related to the organization of abandoned vehicles. [Means for solving the problem]

[0007] A first aspect of the present invention is a method executed by an information processing device that performs processing to support work related to the sorting of abandoned vehicles left in parking lots, the information processing device is accessible to a storage device, and the storage device stores, for each of one or more management cases each of which manages an abandoned vehicle, abandoned vehicle information related to the abandoned vehicle, owner information related to the owner of the abandoned vehicle, and parking lot information related to the parking lot in which the abandoned vehicle is left, and when information related to the owner of an abandoned vehicle related to a management case is obtained, the method has an owner information generation step of generating owner information according to the obtained information and storing it in the storage device as information related to that management case, an index acquisition step of acquiring for each management case an index indicating the likelihood of trouble with owners in work related to the sorting of abandoned vehicles based on at least one of the parking lot information, abandoned vehicle information, and owner information, and an owner information update step of updating the owner information to include the obtained index.

[0008] A second aspect of the present invention is a program including instructions executable by an information processing device that performs processing to support tasks related to sorting abandoned vehicles left in parking lots, the program including instructions for causing the information processing device to execute a method relating to the first aspect.

[0009] A third aspect of the present invention is an information processing device that performs processing to support work related to sorting abandoned vehicles left in parking lots, and is a work support device that has a processing unit and a memory unit that stores a program including instructions that can be executed by the processing unit, and the program includes instructions that cause the processing unit to execute the method related to the first aspect above.

[0010] A fourth aspect of the present invention is an information processing device that performs processing to support work related to sorting abandoned vehicles left in parking lots, and is a work support device equipped with a means for executing the method relating to the first aspect above. Effect of the Invention

[0011] According to the present invention, it is possible to provide a method, a program, and a business support device that can facilitate the smooth progress of business related to the organization of abandoned vehicles. [Brief description of the drawings]

[0012] [Figure 1] FIG. 1 is a diagram showing an example of the configuration of a system according to the present embodiment. [Diagram 2] 2A, 2B, and 2C are diagrams showing examples of information included in the client information, the parking lot information, and the management case information, respectively. [Diagram 3] FIG. 3 is a diagram for explaining the work involved in sorting abandoned vehicles. [Figure 4] FIG. 4 is a flowchart illustrating an example of a process for displaying information related to a task on a person in charge terminal device. [Diagram 5] FIG. 5 is a diagram showing an example of a screen including information about one management case. [Figure 6]Fig. 6A is a flowchart for explaining an example of a process for registering owner information. Fig. 6B is a flowchart for explaining an example of a process for acquiring an index. Fig. 6C is a flowchart for explaining an example of a process for calculating an index using a predetermined function. [Figure 7] FIG. 7 is a flowchart illustrating an example of a process for updating state information. [Figure 8] FIG. 8 is a flowchart for explaining an example of a process for transitioning from a state in which it is difficult to release an abandoned vehicle to a state in which disposal of the abandoned vehicle is being promoted. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0013] Fig. 1 is a diagram showing an example of the configuration of a system according to the present embodiment. The system shown in the example of Fig. 1 includes an information processing device 1, a person in charge terminal device 3, and a lawyer terminal device 4, which are capable of communicating via a communication network 9 such as a LAN (local area network). The information processing device 1 is an example of an information processing device of the present invention. The person in charge terminal device 3 is an example of a person in charge terminal device of the present invention.

[0014] 1 performs processing to support tasks (hereinafter, sometimes simply referred to as "tasks") related to sorting out abandoned vehicles left in parking lots (such as removing them from the parking lots and disposing of them). For example, the system performs processing to display information related to the tasks on a person in charge terminal device 3 operated by a person in charge of the tasks, to store information related to the tasks inputted on the person in charge terminal device 3 in the storage device 2 of the information processing device 1, and to set up a video call between a lawyer terminal device 4 operated by a lawyer and the person in charge terminal device 3.

[0015] [Staff terminal device 3] The person in charge terminal device 3 is a device operated by a person in charge of the work related to sorting abandoned vehicles, and is equipped with information and communication functions such as a personal computer, tablet, smartphone, etc. The system shown in FIG. 1 includes one person in charge terminal device 3, but may include multiple person in charge terminal devices 3 operated by different persons. For example, the person in charge terminal device 3 includes a processing unit, a storage unit, and a communication unit similar to the communication unit 11, storage unit 12, and processing unit 13 described later of the information processing device 1, as well as an input unit (input device such as a touch panel, mouse, keyboard, etc.) for inputting user instructions to the processing unit, a display unit (display device such as a liquid crystal display, etc.) for displaying information, a camera and microphone used for video calls, and a means for acquiring geographical location information (such as a GPS measurement unit). The person in charge terminal device 3 may also include a function for reading information included in an optical code (such as a QR code (registered trademark)) captured by a camera.

[0016] [Lawyer Terminal Device 4] The lawyer terminal device 4 is a device operated by a lawyer who negotiates with the owner of the abandoned vehicle, and is equipped with information and communication functions such as a personal computer, tablet, or smartphone. The system shown in FIG. 1 includes one lawyer terminal device 4, but may include multiple lawyer terminal devices 4 each operated by a different lawyer. For example, the lawyer terminal device 4 includes a processing unit, a memory unit, and a communication unit similar to the communication unit 11, memory unit 12, and processing unit 13 described later of the information processing device 1, as well as an input unit (input devices such as a touch panel, mouse, and keyboard) for inputting user instructions to the processing unit, a display unit (display device such as a liquid crystal display) for displaying information, and a camera and microphone used for video calls.

[0017] [Information processing device 1] The information processing device 1 performs a process to support the work related to sorting abandoned vehicles left in parking lots. For example, the information processing device 1 performs a process to register information related to the work inputted in the person in charge terminal device 3 in a database (21-23) of the storage device 2 described later, a process to display the information related to the work registered in the database on the person in charge terminal device 3, a process to manage the progress of the work based on the information registered in the database, and a process to display information indicating the current status and information regarding candidates for the next work to be performed on the person in charge terminal device 3. Furthermore, the information processing device 1 performs a process to obtain an index indicating the likelihood of trouble with the owner in the work related to sorting abandoned vehicles based on the information registered in the database, and to display information related to the obtained index on the person in charge terminal device 3.

[0018] For example, the information processing device 1 includes one or more computers connected to a communication network 9. The information processing device 1 shown in the example of FIG.

[0019] The communication unit 11 communicates with other devices (such as the person in charge terminal device 3 and the lawyer terminal device 4) via the communication network 9. The communication unit 11 includes a device (such as a network interface card) that communicates in accordance with a predetermined communication standard such as Ethernet (registered trademark) or wireless LAN.

[0020] The storage unit 12 stores one or more programs 121 including instructions executable by the processing unit 13, data temporarily stored during processing by the processing unit 13, data used in processing by the processing unit 13, data obtained as a result of processing by the processing unit 13, and the like. The storage unit 12 may include, for example, a main storage device (RAM, ROM, etc.) and an auxiliary storage device (flash memory, SSD, hard disk, memory card, optical disk). The storage unit 12 may be composed of one storage device or multiple storage devices. When the storage unit 12 is composed of multiple storage devices, each storage device is connected to the processing unit 13 via a computer bus or any other communication means.

[0021] The processing unit 13 generally controls the overall operation of the information processing device 1 and executes predetermined information processing. The processing unit 13 includes, for example, one or more processors (such as a central processing unit (CPU), a micro-processing unit (MPU), or a digital signal processor (DSP)) that execute processing in accordance with instructions of one or more programs 121 stored in the storage unit 12. The processing unit 13 operates as a computer by the one or more processors executing instructions of one or more programs 121 stored in the storage unit 12.

[0022] The processing unit 13 may include one or more dedicated hardware (such as an application specific integrated circuit (ASIC) or a field-programmable gate array (FPGA)) configured to realize a specific function. In this case, the processing unit 13 may execute all of the processes described in this embodiment in a computer, or may execute at least a part of the processes in dedicated hardware.

[0023] The program 121 may be recorded, for example, in a computer-readable recording medium (optical disk, memory card, USB memory, or other non-transitory tangible medium). The processing unit 13 may read at least a part of the one or more programs 121 recorded in such a recording medium using a recording medium reading device (optical disk device, etc.) or an interface device (USB interface, etc.) not shown, and write the program in the storage unit 12. Alternatively, the processing unit 13 may download at least a part of the one or more programs 121 from another device connected to the communication network 9 using the communication unit 11, and write the program in the storage unit 12. The one or more programs 121 include instructions for causing the processing unit 13 to execute at least a part of the processing according to this embodiment described later.

[0024] [Storage device 2] The storage device 2 stores various information used in the processing of the information processing device 1. The information processing device 1 and the storage device 2 can communicate with each other via any communication path (such as a LAN, a dedicated line network, or the Internet). For example, the storage device 2 may be included in a file server or a database server that accepts access from multiple devices, or may be a dedicated storage device that is accessible only to the information processing device 1. In the example of FIG. 1, the storage device 2 stores a client database 21, a parking lot database 22, and a managed case database 23. In the following description, database may be abbreviated to "DB."

[0025] [Requester DB21] The requester DB21 includes a plurality of pieces of requester information corresponding to a plurality of requesters. A requester is a business operator or an individual who requests a task related to the organization of abandoned vehicles. FIG. 2A shows an example of information included in the requester information. One piece of requester information corresponding to one requester includes, for example, at least a part of the following information: · Requester ID to identify each requester · Name of the requester (name of business or individual) Your contact information (such as email address, phone number, and address)

[0026] [Parking lot DB22] The parking DB 22 includes a plurality of pieces of parking information corresponding to a plurality of parking lots. Fig. 2B shows an example of information included in the parking lot information. One piece of requester information corresponding to one parking lot includes, for example, at least a part of the following information: -Parking lot ID to identify each parking lot Identification information assigned to each individual parking space This identification information is, for example, information contained in an optical code (such as a two-dimensional code or a bar code) posted on a signboard or the like in a parking lot. Location information showing where the parking lot is located Parking lot manager information regarding the manager of the parking lot (such as manager's name and manager's contact details)

[0027] [Management matter DB23] The management case DB23 includes a plurality of pieces of management case information corresponding to a plurality of management cases. One management case is a case in which one abandoned vehicle is the subject of management. FIG. 2C shows an example of information included in the management case information. One piece of management case information corresponding to one management case includes, for example, at least a part of the following information: ·Management case ID to identify each case Date of registration of the management case · ID of the requester who requested the disposal of abandoned vehicles - Parking lot ID of the parking lot where the abandoned vehicle was left Abandonment period information regarding the period for which the vehicle was abandoned The abandoned vehicle period information includes, for example, information on the date and time the abandoned vehicle began to be left abandoned (such as the date and time the abandoned vehicle entered the parking lot, the date and time the abandoned vehicle was discovered parked, etc.) and information on the date and time the abandoned vehicle ended to be left abandoned (such as the date and time the abandoned vehicle left the parking lot). - Abandoned vehicle information The abandoned vehicle information includes, for example, the vehicle model, type, year, chassis number, and external condition of the abandoned vehicle. Owner information about the owner of the abandoned vehicle Owner information includes, for example, the owner's name, address, contact information, and the like. User information regarding the user of the abandoned vehicle User information includes, for example, the user's name, address, contact information, etc. Status information about the progress of work The state information includes, for example, information indicating the current state among the progress states (P1 to P5) of a plurality of tasks as shown in FIG. 3, which will be described later. Information on the amount to be charged to the owner of the abandoned vehicle The billing amount indicated by the billing amount information includes, for example, a parking fee for the period during which the vehicle is left in the parking lot. Vehicle value information on the value of abandoned vehicles according to their monetary value The vehicle value indicated by the vehicle value information is, for example, an amount estimated based on information such as the model, type, year, and external condition of the abandoned vehicle contained in the abandoned vehicle information. Business Records Information The task record information includes records of multiple tasks performed by a person in charge. For example, the task record information includes, for each task performed, the task classification, the date the task was performed, the results of the task, and comments from the person in charge.

[0028] Here, the work related to the clearance of abandoned vehicles will be described with reference to Fig. 6. Fig. 6 is a diagram showing an example of the transition of the progress of the work related to the clearance of abandoned vehicles.

[0029] [State P1] When a client requests the disposal of an abandoned vehicle, the operation first transitions to state P1, where the owner of the abandoned vehicle is identified. In state P1, information about the vehicle owner (such as name and address) is obtained based on the abandoned vehicle's license plate. Once the owner information is obtained, the operation transitions to state P2, where the owner is tracked. Also in state P1, the abandoned vehicle's license plate is checked with the police to investigate whether it is stolen. If the abandoned vehicle is stolen, management of the abandoned vehicle is transferred to the police and the operation ends. If the owner cannot be identified because the abandoned vehicle's license plate has been removed or forged, the operation transitions to state P4, where it is difficult to release the abandoned vehicle.

[0030] [State P2] In state P2, where the owner is tracked, a letter is sent to the owner requesting that the abandoned vehicle be removed and that the parking fee be paid. If the owner replies to the letter, the operation transitions to state P3, where negotiations with the owner take place. If the owner cannot be contacted by letter (if the owner does not reply to the letter, or if the letter is returned undeliverable, etc.), official documents such as a resident's card and a certified copy of the family register are obtained based on the owner's information (name, address, etc.) identified in state P1, and the owner's current address (or, if the owner is deceased, the name and address of his / her heir) are further investigated based on this information. If the owner's current address is identified, a visit is made to that address, and an attempt is made to contact the owner. If the owner is contacted, the operation transitions to state P3, where negotiations with the owner take place.

[0031] If the owner cannot be contacted by letter, a letter is attached to the outside of the abandoned vehicle requesting that the vehicle be removed from the parking lot immediately. If the owner sees this letter and contacts the vehicle, the operation transitions to state P3, where negotiations with the owner take place.

[0032] If the owner cannot be contacted (for example, if the owner does not live at the address found on the resident's card or refuses to be contacted), and there is no response from the owner regarding the notice attached to the abandoned vehicle, an investigation will be conducted into the items left inside the abandoned vehicle (left behind items). The investigation of left behind items is conducted in the presence of a third party, such as a police officer or lawyer. If information indicating the owner's whereabouts is obtained from the left behind items, that information will be used to track down the owner again.

[0033] If the abandoned item does not contain any information indicating the owner's whereabouts, or if the information obtained from the abandoned item does not allow contact with the owner, a letter is mailed to the owner's address (the most recent address found through the investigation) by direct mail, requesting the removal of the abandoned vehicle and payment of parking fees and other expenses. If there is a response from the owner to the letter sent by direct mail, the operation moves to state P3, where negotiations with the owner take place. If there is no response from the owner even after the letter was sent by direct mail, it is finally determined that it is not possible to contact the owner, and the operation moves to state P4, where it is difficult to remove the abandoned vehicle.

[0034] [State P3] In state P3 where negotiations with the owner are being conducted, negotiations are conducted between the lawyer who has received the request from the client and the owner of the abandoned vehicle. For example, a video call is conducted between the person in charge terminal device 3 and the lawyer terminal device 4 while the person in charge points the display and microphone of the person in charge terminal device 3 toward the owner with whom the negotiations are being conducted. This video call is controlled by, for example, the information processing device 1. As a result, negotiations between the owner and the lawyer can be realized through a video call without the lawyer having to visit the owner in person, and therefore negotiations between the owner and the lawyer can be conducted efficiently.

[0035] When the owner agrees to remove the abandoned vehicle in negotiations with the lawyer, and the vehicle is removed from the parking lot and the parking fee is settled, the work for this management case is completed. If the owner agrees to dispose of the abandoned vehicle, the work moves to state P5, where the disposal of the abandoned vehicle is proceeded with.

[0036] [State P4] In state P4, where it is difficult to remove the abandoned vehicle, the amount to be charged to the owner of the abandoned vehicle (including the parking fee for the period the vehicle was left in the parking lot) is compared with the vehicle value based on the monetary value of the abandoned vehicle, and disposal of the abandoned vehicle is put on hold until the amount to be charged exceeds the vehicle value. When the amount to be charged exceeds the vehicle value, the operation transitions to state P5, where disposal of the abandoned vehicle is proceeded with.

[0037] [Status P5] In state P5, where the disposal of the abandoned vehicle is progressing, the abandoned vehicle is disposed of as waste. If the owner is unknown or it is difficult to contact the owner, for example, the abandoned vehicle is deemed to be ownerless movable property (Civil Code Article 239, Paragraph 1) and the abandoned vehicle is scrapped. Alternatively, in this case, a lawsuit is filed against the owner to demand eviction of the property and compensation for damages, and ownership of the abandoned vehicle is obtained by forced execution based on a successful judgment, after which the abandoned vehicle is scrapped. If consent to scrapping has been obtained from the owner in state P3, the vehicle is scrapped based on that consent.

[0038] The information processing device 1 acquires the above-mentioned information on the work from the person in charge terminal device 3 and registers it in the database (21-23) of the person in charge terminal device 3. For example, when a request is received from a client to sort out a new abandoned vehicle, the person in charge inputs information on the management case for which the abandoned vehicle is to be managed into the person in charge terminal device 3. The person in charge terminal device 3 transmits the input information on the management case to the information processing device 1. The information processing device 1 generates management case information (FIG. 2C) based on the management case information acquired from the person in charge terminal device 3 and registers it in the management case DB 23. The information processing device 1 acquires information on the work (various information obtained in the course of the work) input by the person in each state (P1-P5) of the work as shown in FIG. 3 from the person in charge terminal device 3, and updates the management case information in the management case DB 23 based on the acquired information.

[0039] The information processing device 1 updates status information (FIG. 2C) on the progress of a task based on information on the management task provided by the person in charge terminal device 3. For example, the information processing device 1 determines whether the current status is one of the statuses P1 to P5 in FIG. 3 based on the task execution record for one management task provided by the person in charge terminal device 3, and updates the status information for that one management task to indicate the status according to the determination result. Specifically, one or more tasks that can be performed in each task status (P1 to P5) are predefined, and the next status to which the task should be transitioned is predefined according to the execution result of each task. The information processing device 1 determines the next status to which the task should be transitioned based on the current status indicated by the status information and the content and result of the task indicated by the task execution record provided by the person in charge terminal device 3, and updates the status information to indicate the status according to the determination result.

[0040] The progress status of the task is not limited to the statuses P1 to P5 shown in Fig. 3, and for example, each of the statuses P1 to P5 may further include a plurality of detailed statuses. In this case, the information processing device 1 may determine which of the plurality of detailed statuses the task is in based on the task execution record, and update the status information to indicate the status (detailed status) according to the determination result.

[0041] Furthermore, the information processing device 1 performs processing to display information related to the work of each management case contained in the databases (21-23) of the storage device 2 on the person in charge terminal device 3. This enables the person in charge to grasp the progress of the work for each management case, facilitating smooth progress of the work.

[0042] FIG. 4 is a flowchart illustrating an example of a process for displaying information related to a task on a person in charge terminal device. Step ST110 is an example of a first information display step of the present invention. Step ST130 is an example of an information acquiring step of the present invention. Step ST135 is an example of an item specifying step of the present invention. Step ST140 is an example of a second information display step of the present invention.

[0043] The person in charge terminal device 3 inputs an instruction to select a management case by the person in charge (ST100), and transmits a display request to the information processing device 1 to display information related to the work of the one management case selected by this instruction (such as information related to the progress of the work) (ST105). When the information processing device 1 receives this display request from the person in charge terminal device 3, it acquires management case information for the one management case specified in the display request from the management case DB 23, generates display information that displays at least a part of the information included in the acquired management case information, and transmits it to the person in charge terminal device 3 (ST110). The person in charge terminal device 3 generates a screen including information related to the work in accordance with the display information received from the information processing device 1, and displays it on the display of the display unit (ST115).

[0044] When generating display information in step ST110, the information processing device 1 determines one or more candidates for the next task to be performed in the task. For example, the information processing device 1 determines one or more candidates for the next task to be performed based on the progress state of the task indicated by the status information (FIG. 2C) of one management case specified in the display request. Assuming that one or more tasks that can be performed in each status (P1 to P5) of the task are predefined, the information processing device 1 determines one or more tasks defined for the progress state of the task indicated by the status information as candidates for the next task to be performed.

[0045] When determining candidate tasks, the information processing device 1 may refer to an index (indicator indicating likelihood of trouble with the owner in the task of sorting abandoned vehicles) included in the owner information (FIG. 2C). That is, the information processing device 1 may determine one or more candidate tasks to proceed to next based on the progress of the task indicated by the status information of the management case specified in the display request and an index included in the owner information of the management case. For example, in state P2 where the owner is being tracked, if the owner information includes an index indicating likelihood of trouble with the owner, the information processing device 1 excludes tasks that involve direct contact with the owner from candidate tasks to proceed to next.

[0046] When the information processing device 1 determines one or more candidates for the next task to be performed in the business, the information processing device 1 generates display information so as to display information relating to the determined one or more candidates.

[0047] In this way, by displaying candidates for the next task in the work, even a person who is not familiar with the work can proceed with sorting abandoned vehicles in accordance with the appropriate procedure. Also, by referring to the indicators included in the owner information to determine the next task, it becomes easier to avoid trouble with the owner, making it easier to proceed with the work smoothly.

[0048] In the above-mentioned processing of steps ST100 to ST115 in Fig. 4, the person in charge directly selects the management item on the person in charge terminal device 3, but this selection of the management item may be automatically performed by the information processing device 1. For example, when the person in charge is in the parking lot where the abandoned vehicle is left, the information processing device 1 may automatically identify the management item to be managed for the abandoned vehicle left in this parking lot, based on the location information measured by the GPS measurement unit or the like on the person in charge terminal device 3, or the identification information of the parking lot read from an optical code posted in advance on a signboard or the like in the parking lot. Steps ST120 to ST145 in Fig. 4 show an example of the processing in this case.

[0049] The person in charge terminal device 3 has a means for measuring a geographical position and acquiring location information (such as a GPS measurement unit) and a function for capturing an image of an optical code (such as a QR code (registered trademark)) with a camera and reading information contained in the optical code. When the person in charge terminal device 3 requests the information processing device 1 to display information related to a task (such as information related to the progress of the task), the person in charge terminal device 3 acquires its own location information using a GPS measurement unit or the like, or acquires parking lot identification information by reading information of an optical code captured by a parking lot sign or the like (ST120). When the person in charge terminal device 3 transmits a display request to the information processing device 1, it transmits the location information or parking lot identification information acquired in relation to the display request to the information processing device 1 (ST125). When the information processing device 1 receives a display request from the person in charge terminal device 3, it acquires the location information or parking lot identification information related to the display request from the person in charge terminal device 3 (ST130). The information processing device 1 identifies a management case related to an abandoned vehicle left in the parking lot where the person in charge terminal device 3 is located, based on the location information or parking lot identification information acquired from the person in charge terminal device 3 and information on the location of the parking lot or identification information included in the parking lot information (FIG. 2B) in the parking lot DB 22 (ST135). The information processing device 1 acquires management case information on the management case identified in step ST135 from the management case DB 23, generates display information that displays at least a part of the information included in the acquired management case information, and transmits it to the person in charge terminal device 3 (ST140). At this time, the information processing device 1 determines one or more candidates for the work to be carried out next based on the progress of the work indicated by the status information of the identified management case (FIG. 2C), and generates display information to display information on the determined one or more candidates. The person in charge terminal device 3 generates a screen including information on the work in accordance with the display information received from the information processing device 1, and displays it on the display of the display unit (ST145).

[0050] In this way, the management case for the abandoned vehicle is automatically identified based on the location information of the staff terminal device 3 located in the parking lot where the abandoned vehicle was left and the identification information of the parking lot read from the optical code posted in the parking lot, eliminating the need to search for the relevant management case to display information about the work. This allows the staff member to quickly access information about the work of the management case that the abandoned vehicle is to be managed in the parking lot where the abandoned vehicle was left, making it easier to carry out the work smoothly.

[0051] Fig. 5 is a diagram showing an example of a screen displayed on the person in charge terminal device 3, and shows an example of a screen including information related to one management case. Screen A shown in Fig. 5 has a number of fields A1 to A13, each of which displays information related to one management case.

[0052] In the field A1, a number indicating the managed item (for example, a managed item ID) is displayed. The entry date of the managed item is displayed in column A2. In the field A3, the name of the person who requested the disposal of the abandoned vehicle is displayed. The current status of the managed case is displayed in column A4. On the right side of column A4, a notice is displayed indicating that the invoice amount has exceeded the value of the vehicle. In the field A5, the image of the abandoned vehicle and the date of the image are displayed. The name of the parking lot is displayed in field A6. The location of the parking lot is displayed in field A7. In the field A8, information about the abandoned vehicle (abandoned vehicle information) is displayed. The vehicle value of the abandoned vehicle is displayed with the calculation date. In the column A9, information on the period of neglect and the billing amount are displayed. For the billing amount, the calculation date is displayed.

[0053] In the field A10, information about the owner of the abandoned vehicle (owner information) is displayed. In the upper right corner of the field A10, an index obtained for the owner is displayed. In this example, the index is given as a value indicating a rank such as "A", "B", "C" ... In the field A11, information relating to the user of the abandoned vehicle (user information) is displayed.

[0054] In field A12, records (business record information) of multiple tasks performed by a person in charge are displayed. In this example, each business record includes the date the task was performed, the business category, the results of the task, and comments from the person in charge. Next to each business record, a button A20 is placed for transitioning to a screen displaying the detailed contents of the business record. On the right edge of field A12, a scroll bar A30 is placed for scrolling multiple business records up and down. In the upper right corner of field A12, a button A21 is placed for transitioning to a screen for registering a new business record.

[0055] In the field A13, candidates for the next task to be performed are displayed. In this example, next to each candidate task is a button A22 for transitioning to a screen for registering a business record for the performed task when the task is performed.

[0056] Next, a process for acquiring an index for an owner will be described with reference to Fig. 6A and Fig. 6B. Fig. 6A is a flowchart for explaining an example of a process for registering owner information, and Fig. 6B is a flowchart for explaining an example of a process for calculating an index. Step ST205 is an example of an owner information generating step of the present invention. Step ST225 is an example of an index obtaining step of the present invention. Step ST230 is an example of an owner information updating step of the present invention.

[0057] When the owner of an abandoned vehicle is identified during the operation of one management case (state P1 in FIG. 3), the information processing device 1 acquires information on the identified owner from the person in charge terminal device 3 (ST200) and generates owner information (FIG. 2C) according to the acquired information (ST205). The information processing device 1 registers the generated owner information in the management case DB 23 of the storage device 2 as information included in the management case information of that one management case. Furthermore, when the information processing device 1 acquires new information on an already registered owner from the person in charge terminal device 3 during the operation of tracking the owner in state P2 (FIG. 3) (ST200), it updates the owner information according to the acquired information (ST205).

[0058] When the information processing device 1 transitions to state P2 (FIG. 3) in which the owner is tracked due to the owner being identified, the information processing device 1 updates the state information of the management case information to indicate that the current progress state of the work is state P2 (ST220). When the information processing device 1 transitions to state P2 in which the owner is tracked, the information processing device 1 acquires an index indicating the likelihood of trouble with the owner in the work related to sorting out the abandoned vehicle. That is, the information processing device 1 acquires an index based on at least one of parking lot information on the parking lot where the abandoned vehicle was left, abandoned vehicle information on the abandoned vehicle, and owner information on the owner (ST225). For example, the information processing device 1 acquires an index so that the degree of likelihood of trouble is relatively high in the following cases: when the parking lot indicated by the parking lot information (a specific parking lot, a parking lot in a specific area) is a parking lot frequently used by persons with bad behavior, when the model or type of the vehicle indicated by the abandoned vehicle information is a model or the like that is frequently owned by persons with bad behavior, and when the owner indicated by the owner information is an owner with a history of trouble in the past. The information processing device 1 updates the owner information (FIG. 2C) to include the index acquired in step ST225.

[0059] When acquiring an index in step ST225, the information processing device 1 may acquire the index using a trained model generated to estimate the index from given information. For example, when acquiring an index in step ST225, the information processing device 1 estimates the index by applying at least one of the parking lot information, the abandoned vehicle information, and the owner information to a trained model generated to estimate the index from at least one of information on the parking lot where the abandoned vehicle is left, information on the abandoned vehicle, and information on the owner.

[0060] Specifically, this trained model is generated to estimate an indicator based on at least one of the following correlations: Correlation between individual parking lots and / or the areas where parking lots are located and the indicators Correlation between the indicator and at least one of the vehicle make, model and year of the abandoned vehicle Correlation between the owner's name and / or address and the indicator

[0061] In addition, the trained model is generated to estimate an indicator from at least one of the following information based on the above correlations: Information regarding at least one of the individual parking lots included in the parking lot information and the area in which the parking lots are located Information on at least one of the vehicle make, model and year of the abandoned vehicle included in the abandoned vehicle information Information about the name and / or address of the owner included in the owner information

[0062] To generate a trained model, known machine learning algorithms (linear regression, logistic regression, support vector machine, decision tree, random forest, neural network, naive Bayes, etc.) can be used.

[0063] Furthermore, when acquiring the index in step ST225, the information processing device 1 may calculate the index by applying a predetermined numerical value according to the occurrence frequency of the trouble with the owner to a predetermined function. Fig. 6C is a flowchart for explaining an example of a process for calculating the index using the predetermined function.

[0064] In the example of FIG. 6C, the information processing device 1 acquires at least one of the first numerical value, the second numerical value, and the third numerical value, which are predetermined numerical values ​​corresponding to the occurrence frequency of trouble with the owner, based on at least one of the parking lot information, the abandoned vehicle information, and the owner information (ST250). The first numerical value is a numerical value corresponding to information on at least one of the individual parking lots and the area in which the parking lots are located, which are included in the parking lot information. The second numerical value is a numerical value corresponding to information on at least one of the model, type, and year of the abandoned vehicle, which are included in the abandoned vehicle information. The third numerical value is a numerical value corresponding to information on at least one of the name and address of the owner, which are included in the owner information. The first numerical value to the third numerical value are numerical values ​​given based on, for example, statistical information (such as occurrence frequency) of predetermined troubles with the owner that have occurred in the past. Specifically, the first numerical value has a value corresponding to the occurrence frequency of the predetermined trouble in each parking lot or the occurrence frequency of the predetermined trouble in the area in which the parking lot is located. The second numerical value has a value corresponding to the occurrence frequency of the predetermined trouble corresponding to at least one of the model, type, and year of the vehicle. The third numerical value has a value corresponding to the occurrence frequency of the predetermined trouble corresponding to at least one of the name and address of the owner.

[0065] The information processing device 1 calculates an index by applying the predetermined numerical values ​​(first numerical value to third numerical value) acquired in step ST250 to a predetermined function (ST255). This predetermined function is a function that determines a correspondence relationship between at least one of the first numerical value, the second numerical value, and the third numerical value and the index. This predetermined function may be, for example, a function that calculates a sum of products in which the predetermined numerical values ​​acquired in step ST250 are multiplied by predetermined coefficients.

[0066] In this manner, in this embodiment, an index indicating the likelihood of trouble with owners occurring in the work related to sorting abandoned vehicles is obtained, and by displaying this index on the person in charge terminal device 3, it becomes possible to appropriately select a person in charge of dealing with the owner. For example, if the index indicates that trouble with the owner is likely to occur, a person in charge who has experience in dealing with such owners can be selected to prevent the occurrence of trouble. This makes it easier to smoothly proceed with the work related to sorting abandoned vehicles.

[0067] Next, the process of updating the status information (FIG. 2C) of the managed case information will be described with reference to the flowchart of FIG. Step ST305 is an example of a first state information updating step of the present invention.

[0068] In the example of FIG. 7, for each of a plurality of progress states in a task (e.g., states P1 to P5 in FIG. 3), one or more tasks to be performed and a progress state to which the task should be transitioned next depending on the results of the tasks are predefined. When the information processing device 1 acquires a task record for one management case from the person in charge terminal device 3 (ST300), the information processing device 1 determines the progress state to which the task should be transitioned next based on information indicating the results of the tasks included in the acquired task record and the current progress state indicated by the status information of the management case (FIG. 2C), and updates the status information of the management case to indicate the determined progress state (ST305). For example, when the status information indicates status P1, if the information processing device 1 acquires a task record indicating that the owner is unknown from the person in charge terminal device 3, the information processing device 1 determines that the progress state to which the task should be transitioned next is status P4 (a state in which it is difficult to release an abandoned vehicle), and updates the status information to indicate the determined status P4.

[0069] In this manner, in this embodiment, the status information is updated according to the work records acquired from the person in charge terminal device 3, and the progress of the work is managed in the information processing device 1 based on the status information. This makes it possible to display the progress of the work indicated by the status information on the person in charge terminal device 3, allowing the person in charge to correctly understand the current progress of the work. This makes it easier to smoothly carry out the work related to sorting abandoned vehicles.

[0070] For a specific progress state in a task, the next progress state to which the task should be transitioned may be determined according to the result of the work and the owner's index. When updating the status information of a management case in step ST305, if the progress state indicated by the status information is this specific progress state, the information processing device 1 may determine the next progress state to which the task should be transitioned based on the information indicating the result of the work included in the task record acquired from the person in charge terminal device 3 in step ST300, the progress state indicated by the status information of the management case, and the index included in the owner information of the management case. For example, in the case of an owner with an index indicating a very high degree of likelihood of trouble, even if direct contact with the owner becomes possible, the information processing device 1 updates the status information so as to transition to a state in which indirect contact is made by registered mail or the like. This makes it possible to avoid the danger to the person in charge of contacting the owner directly, and to avoid trouble with the owner and to facilitate smooth progress of the task.

[0071] Next, the process of transitioning from state P4 where it is difficult for the abandoned vehicle to leave the parking lot to state P5 where disposal of the abandoned vehicle is proceeding will be described with reference to the flowchart of FIG. Step ST410 is an example of a billing amount acquisition step of the present invention. Step ST415 is an example of a vehicle value acquisition step of the present invention. Step ST420 is an example of the determination step of the present invention. Step ST425 is an example of a second state information updating step of the present invention.

[0072] The information processing device 1 repeatedly executes the process shown in Fig. 8 at any timing (for example, at regular intervals). First, the information processing device 1 identifies management cases in the management case DB 23 where it is difficult to leave the parking lot P4 (ST400), and selects one of the identified management cases (ST405).

[0073] The information processing device 1 acquires the billing amount to be charged to the owner of the abandoned vehicle based on the parking lot information and the abandoned period information of one management case selected in step ST405 (ST410). In this case, the information processing device 1 acquires the billing amount according to the parking fee for the abandoned period in the parking lot. For example, the information processing device 1 calculates the parking fee for the abandoned period based on the abandoned period information included in the management case information, and acquires the billing amount so as to include this parking fee. The information processing device 1 may acquire the billing amount so as to include a predetermined surcharge for the abandoned vehicle in addition to the parking fee for the abandoned period, or may acquire the billing amount so as to include the cost spent on the work up to the present time.

[0074] Furthermore, the information processing device 1 acquires a vehicle value according to the monetary value of the abandoned vehicle based on the abandoned vehicle information of one management case selected in step ST405 (ST415). For example, the information processing device 1 acquires a provisional vehicle value based on information such as the vehicle model, type, year, and exterior condition of the vehicle included in the abandoned vehicle information. The information processing device 1 may acquire the vehicle value based on a data table for calculating the vehicle value stored in the storage device 2, or may acquire the vehicle value using a predetermined estimation server that estimates the vehicle value. In the latter case, the information processing device 1 transmits information included in the abandoned vehicle information (such as the vehicle model, type, year, and exterior condition) to the estimation server, and acquires the estimated vehicle value provided by the estimation server.

[0075] The information processing device 1 compares the claim amount acquired in step ST410 with the vehicle value acquired in step ST415, and determines whether the claim amount exceeds the vehicle value (ST420). If the claim amount does not exceed the vehicle value (No in ST420), the information processing device 1 proceeds to step ST430, which will be described later. On the other hand, if the claim amount exceeds the vehicle value (Yes in ST420), the information processing device 1 updates the state information to indicate a state P5 in which disposal of the abandoned vehicle is to be proceeded with (ST425), and then proceeds to step ST430.

[0076] When the process proceeds to step ST430, the information processing device 1 judges whether or not all management cases identified in step ST400 have been selected and the processes of steps ST410 to ST425 have been executed (ST430). If there are any management cases that have not yet been selected (No in ST430), the information processing device 1 selects another management case that has not yet been selected (ST435) and repeats the processes of steps ST410 to ST425. If all management cases have been selected and the processes of steps ST410 to ST425 have been executed (Yes in ST430), the information processing device 1 ends the process of the flowchart in FIG. 8.

[0077] In this embodiment, in the state P4 where it is difficult to release the abandoned vehicle and the claimed amount exceeds the vehicle value, the state information is updated so that the progress of the work transitions to the state P5 where the disposal of the abandoned vehicle is proceeded with. This reduces the possibility that, even if a complaint is received from the owner about the disposal of the abandoned vehicle after the disposal is completed, the owner will have to pay compensation because the claimed amount exceeds the vehicle value. In addition, because the state P4 where it is difficult to release the abandoned vehicle transitions to the state P5 where the disposal of the abandoned vehicle is proceeded with automatically, the person in charge does not have to check by himself whether the claimed amount has exceeded the vehicle value, and the burden on the person in charge can be reduced.

[0078] The present invention is not limited to the above-described embodiment, but includes various other variations. For example, in the above embodiment, an example has been given in which the information processing device 1 communicates with the person in charge terminal device 3 via the communication network 9, but the present invention is not limited to this example. In other embodiments of the present invention, the information processing device 1 may be a device that can be used by the person in charge. For example, the information processing device 1 may be a device that can be carried by the person in charge as the person in charge terminal device 3.

[0079] Below, supplementary notes related to this embodiment will be described. [Appendix 1] A method executed by an information processing device that performs processing to support a task related to organizing abandoned vehicles in a parking lot, comprising: the information processing device is capable of accessing a storage device; The storage device, for each of one or more management cases each of which is a management target for one of the abandoned vehicles, abandoned vehicle information regarding the abandoned vehicle; Owner information regarding the owner of the abandoned vehicle; and Parking lot information regarding the parking lot where the abandoned vehicle was left; Remember, an owner information generating step of generating the owner information according to the acquired information when the information on the owner of the abandoned vehicle related to one of the management cases is acquired, and storing the owner information in the storage device as information related to the one of the management cases; an index acquisition step of acquiring, for each of the management cases, an index indicating the likelihood of trouble occurring with the owner in the work related to the disposal of the abandoned vehicle, based on at least one of the parking lot information, the abandoned vehicle information, and the owner information; and updating the owner information so as to include the acquired index. method. [Appendix 2] The index acquisition step includes estimating the index by applying at least one of the parking lot information, the abandoned vehicle information, and the owner information to a trained model generated to estimate the index from at least one of the information about the parking lot, the information about the abandoned vehicle, and the information about the owner; The trained model is A correlation between the index and at least one of the individual parking lots and the areas in which the parking lots are located; A correlation between at least one of the vehicle type, model, and year of the abandoned vehicle and the indicator; A correlation between at least one of the owner's name and address and the index; Based on at least one of the following: Information regarding at least one of the individual parking lots included in the parking lot information and the area in which the parking lot is located; and Information regarding at least one of the vehicle type, model, and year of the abandoned vehicle included in the abandoned vehicle information; Information regarding at least one of the name and address of the owner included in the owner information; A model generated to estimate the indicator from at least one of The method described in Appendix 1. [Appendix 3] The index acquisition step includes: acquiring at least one of a first numerical value corresponding to the frequency of occurrence of the trouble with the owner, the first numerical value being a numerical value corresponding to information on at least one of the individual parking lots and the area in which the parking lots are located, which is included in the parking lot information; a second numerical value being a numerical value corresponding to information on at least one of the car type, model, and year of the abandoned vehicle, which is included in the abandoned vehicle information; and a third numerical value being a numerical value corresponding to information on at least one of the name and address of the owner, which is included in the owner information; and calculating the index by applying at least one of the acquired first numerical value, the second numerical value, and the third numerical value to a predetermined function that defines a correspondence relationship between the index and at least one of the first numerical value, the second numerical value, and the third numerical value. The method described in Appendix 1. [Appendix 4] the storage device stores status information regarding a progress state of the operation for each of one or more management cases each of which is a management target for one of the abandoned vehicles; a first information display step of, when a display request for displaying information on the progress status of the work of the specified management case is input, determining one or more candidates for a work to be performed next in the work based on the progress status of the work indicated by the status information for the management case and the index included in the owner information for the management case, and displaying information on the determined one or more candidates; The method according to any one of claims 1 to 3. [Appendix 5] the storage device stores status information regarding a progress state of the operation for each of one or more management cases each of which is a management target for one of the abandoned vehicles; For each of the plurality of progress states in the business, one or more tasks to be performed and the progress state to which the business should transition next depending on the results of performing the tasks are previously defined; a first status information update step of, when a record of the work for one of the management cases is input, determining the progress state to which the work should be next transitioned based on information indicating the results of the work included in the input record of the work and the progress state indicated by the status information of the one of the management cases, and updating the status information of the one of the management cases to indicate the determined progress state; The method according to any one of claims 1 to 4. [Appendix 6] For at least a part of the progress states, a next transition to the progress state is determined according to the implementation result of the work and the index; the first status information update step includes, when updating the status information of one of the management cases, if the progress state indicated by the status information is at least a part of the progress state, determining the progress state to which the management case should be transitioned next based on information indicating an implementation result of the work included in the input business record, the progress state indicated by the status information of the one of the management cases, and the index included in the owner information of the one of the management cases; The method described in Appendix 5. [Appendix 7] A method executed by an information processing device that performs processing to support a task related to organizing abandoned vehicles in a parking lot, comprising: the information processing device is capable of accessing a storage device; the storage device stores status information regarding a progress state of the operation for each of one or more management cases each of which is a management target of one of the abandoned vehicles, For each of the plurality of progress states in the business, one or more tasks to be performed and the progress state to which the business should transition next depending on the results of performing the tasks are previously defined; a first status information update step of, when a record of the work for one of the management cases is input, determining the progress state to which the work should be next transitioned based on information indicating the results of the work included in the input record of the work and the progress state indicated by the status information of the one of the management cases, and updating the status information of the one of the management cases to indicate the determined progress state; method. [Appendix 8] The storage device, for each of one or more management cases each of which is a management target for one of the abandoned vehicles, abandoned vehicle information regarding the abandoned vehicle; Parking lot information regarding the parking lot where the abandoned vehicle is left; Abandoned vehicle information regarding a period during which the abandoned vehicle has been left; Status information regarding the progress of the said business; Remember, a billing amount acquisition step of acquiring, for each management case, a billing amount to be billed to the owner of the abandoned vehicle, the billing amount corresponding to a parking fee for the abandoned period in the parking lot, based on the parking lot information and the abandoned period information; a vehicle value acquisition step of acquiring a vehicle value corresponding to a monetary value of the abandoned vehicle for each management case based on the abandoned vehicle information; a determination step of determining whether the invoice amount exceeds the vehicle value for each management case; and a second status information update step of updating the status information to indicate that disposal of the abandoned vehicle is to be proceeded when it is determined that the claim amount for one of the management cases exceeds the vehicle value and the status information indicates that it is difficult to release the abandoned vehicle related to the one management case. The method according to any one of claims 1 to 7. [Appendix 9] A method executed by an information processing device that performs processing to support a task related to organizing abandoned vehicles in a parking lot, comprising: the information processing device is capable of accessing a storage device; The storage device, for each of one or more management cases each of which is a management target for one of the abandoned vehicles, abandoned vehicle information regarding the abandoned vehicle; Owner information regarding the owner of the abandoned vehicle; and Parking lot information regarding the parking lot where the abandoned vehicle is left; Abandoned vehicle information regarding a period during which the abandoned vehicle has been left; Status information regarding the progress of the said business; Remember, a billing amount acquisition step of acquiring, for each management case, a billing amount to be billed to the owner of the abandoned vehicle, the billing amount corresponding to a parking fee for the abandoned period in the parking lot, based on the parking lot information and the abandoned period information; a vehicle value acquisition step of acquiring a vehicle value corresponding to a monetary value of the abandoned vehicle for each management case based on the abandoned vehicle information; a determination step of determining whether the invoice amount exceeds the vehicle value for each management case; and a second status information update step of updating the status information to indicate that disposal of the abandoned vehicle is to be proceeded when it is determined that the claim amount for one of the management cases exceeds the vehicle value and the status information indicates that it is difficult to release the abandoned vehicle related to the one management case. method. [Appendix 10] a first information display step of, when a display request for displaying information on the progress status of the work of the specified management case is input, determining one or more candidates for a work to be performed next in the work based on the progress status of the work indicated by the status information on the management case, and displaying information on the determined one or more candidates; 10. The method according to claim 8 or 9. [Appendix 11] the information processing device is capable of communicating with a person in charge terminal device operated by a person in charge of the work, the storage device stores, for each of one or more management cases each of which is a management target for one of the abandoned vehicles, information related to the management case including parking lot information related to the parking lot where the abandoned vehicle was left; an information acquisition step of acquiring, from the person in charge terminal device of the person in charge located in the parking lot where the abandoned vehicle is left, location information indicating the location of the person in charge's terminal device or identification information of the parking lot; a case identification process for identifying the management case related to the abandoned vehicle that is left in the parking lot where the terminal device of the person in charge is located, based on the location information or the identification information acquired from the terminal device of the person in charge and information on the location of the parking lot or the identification information included in the parking lot information; and a second information display step of displaying, on the staff member terminal device when a display request for displaying information regarding the business is received from the staff member terminal device that has acquired the location information or the identification information, information corresponding to at least a part of the information stored in the storage device regarding the identified management case. The method according to any one of claims 1 to 10. [Appendix 12] A method executed by an information processing device that performs processing to support a task related to organizing abandoned vehicles in a parking lot, comprising: the information processing device is capable of accessing a storage device; the storage device stores, for each of one or more management cases each of which is a management target for one of the abandoned vehicles, information related to the management case including parking lot information related to the parking lot where the abandoned vehicle was left; the information processing device is capable of communicating with a person in charge terminal device operated by a person in charge of the work, an information acquisition step of acquiring, from the person in charge terminal device of the person in charge located in the parking lot where the abandoned vehicle is left, location information indicating the location of the person in charge's terminal device or identification information of the parking lot; a case identification process for identifying the management case related to the abandoned vehicle that is left in the parking lot where the terminal device of the person in charge is located, based on the location information or the identification information acquired from the terminal device of the person in charge and information on the location of the parking lot or the identification information included in the parking lot information; and a second information display step of displaying, on the staff member terminal device when a display request for displaying information regarding the business is received from the staff member terminal device that has acquired the location information or the identification information, information corresponding to at least a part of the information stored in the storage device regarding the identified management case. method. [Appendix 13] the second information display step includes, when the display request for displaying information on the progress status of the work is received from the person in charge terminal device, determining one or more candidates for a task to be performed next in the work based on the progress status of the work indicated by the status information for the identified management case, and displaying information on the determined one or more candidates; 13. The method according to claim 11 or 12. [Appendix 14] A program including instructions executable by an information processing device that performs processing to support operations related to the organization of abandoned vehicles in a parking lot, The method according to any one of claims 1 to 13, including the instruction for causing the information processing device to execute the method. program [Appendix 15] An information processing device that performs processing to support work related to organizing abandoned vehicles in a parking lot, A processing section; a storage unit that stores a program including instructions that can be executed by the processing unit; The program includes the instructions for performing the method according to any one of claims 1 to 13. Information processing device. [Appendix 16] An information processing device that performs processing to support work related to organizing abandoned vehicles in a parking lot, A device for carrying out the method according to any one of claims 1 to 13. Information processing device. [Explanation of symbols]

[0080] Reference Signs List 1: Information processing device, 11: Communication unit, 12: Memory unit, 121: Program, 13: Processing unit, 2: Memory device, 21:, 22:, 23:, 3: Person in charge terminal device, 4: Lawyer terminal device, 9: Communication network

Claims

1. A method for an information processing device to perform processing that supports tasks related to organizing abandoned vehicles left in a parking lot, The aforementioned information processing device is capable of accessing the storage device, The storage device stores, for each of the one or more management cases that each manages one of the abandoned vehicles, information about the abandoned vehicle, information about the parking lot where the abandoned vehicle was left, information about the period during which the abandoned vehicle was left, and status information about the progress of the work. A billing amount acquisition step is performed to acquire, for each management case, the billing amount corresponding to the parking fee for the period of abandonment at the parking lot, based on the parking lot information and the period of abandonment information. Based on the abandoned vehicle information, a vehicle value acquisition step is performed to acquire a vehicle value corresponding to the monetary value of the abandoned vehicle for each management case. A determination step for each management case to determine whether the claimed amount exceeds the vehicle value, If it is determined that the claimed amount for one of the management cases exceeds the vehicle value, and the status information indicates that it is difficult to remove the abandoned vehicle related to that management case, then a second status information update step is performed to update the status information to indicate that the disposal of the abandoned vehicle is in progress. How a computer executes it.

2. When a display request is entered requesting the display of information regarding the progress status of the tasks for a specified management case, the system further includes a first information display step which determines one or more candidates for the next task to be performed in the tasks based on the progress status of the tasks indicated by the status information for the management case, and displays information regarding the determined one or more candidates. The method according to claim 1.

3. The vehicle value acquisition process involves transmitting the information contained in the abandoned vehicle information to a predetermined estimation server that performs vehicle value estimation. This includes obtaining the estimated vehicle value of the abandoned vehicle provided by the estimation server, The method described in claim 1

4. The amount of the claim obtained in the process of obtaining the claim amount includes, in addition to the parking fee for the period of time the parking lot was left unattended, The aforementioned abandoned vehicle will be subject to a predetermined surcharge, and at least one of the costs incurred for the aforementioned work up to this point. The method according to claim 1.

5. The information processing device is capable of communicating with a terminal device operated by the person in charge of the business, and includes an information acquisition step of acquiring location information indicating the location of the terminal device or identification information of the parking lot from the terminal device. The computer further has a case identification process that identifies the management case relating to the abandoned vehicle left in the parking lot where the person in charge terminal device is located, based on the acquired location information or identification information and the information relating to the location of the parking lot included in the parking lot information or identification information. The method according to claim 1.

6. The state in which the abandoned vehicle is difficult to remove, as indicated by the status information, is a state that occurs when the owner cannot be identified based on the vehicle's license plate, or when it is determined that contact with the owner cannot be made. The method according to claim 1.

7. A program containing instructions that can be executed by an information processing device that performs processing to support tasks related to the organization of abandoned vehicles left in a parking lot, The information processing device, for each of the one or more management cases that each manages one of the abandoned vehicles, provides information on the abandoned vehicle and information on the parking lot where the abandoned vehicle was left. The system is configured to allow access to a storage means that stores information about the period during which the abandoned vehicle was left unattended and status information about the progress of the aforementioned work. The information processing device includes: a billing amount acquisition step for acquiring a billing amount for each management case based on the parking lot information and the abandoned period information, corresponding to the parking fee for the period of abandonment in the parking lot; and a vehicle value acquisition step for each management case based on the abandoned vehicle information, corresponding to the monetary value of the abandoned vehicle. A program for executing: a determination step of determining whether the claimed amount exceeds the vehicle value for each management case; and a second status information update step of updating the status information to indicate that the disposal of the abandoned vehicle should be initiated if the determination is made that the claimed amount exceeds the vehicle value for one of the management cases and the status information indicates that it is difficult to remove the abandoned vehicle related to that management case.

8. An information processing device that performs processing to support tasks related to organizing abandoned vehicles left in a parking lot, Processing unit and The processing unit stores a program containing executable instructions. It has, The program instructs the processing unit to: For each of the one or more management cases, each of which one of the abandoned vehicles is the subject of management, the process of storing in a storage device the following: abandoned vehicle information relating to the abandoned vehicle, parking lot information relating to the parking lot where the abandoned vehicle was left, abandonment period information relating to the period during which the abandoned vehicle was left, and status information relating to the progress of the work; A billing amount acquisition step is performed to acquire, for each management case, the billing amount corresponding to the parking fee for the period of abandonment at the parking lot, based on the parking lot information and the period of abandonment information. Based on the abandoned vehicle information, a vehicle value acquisition step is performed to acquire a vehicle value corresponding to the monetary value of the abandoned vehicle for each management case. A determination step for each management case to determine whether the claimed amount exceeds the vehicle value, If it is determined that the claimed amount for one of the management cases exceeds the vehicle value, and the status information indicates that it is difficult to remove the abandoned vehicle related to that management case, then a second status information update step is performed to update the status information to indicate that the disposal of the abandoned vehicle is in progress. To execute Information processing device.

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