Information processing system

Abstract

To reduce time and effort of a business operator side using a system for managing posted information.SOLUTION: An information processing system 10 includes acquisition means 11 for acquiring posted information corresponding to a store from a post server 20 collecting posted information posted from users using the store, and output means 12 for displaying the acquired posted information on a display screen of an information processing terminal of a store operator who operates stores. The output means 12 displays on a display screen, a request display to be selectable when a use of services relating to a store operation is requested by the store operator, and when the request display is selected by the store operator, transmits information of the store operator registered in advance, to a service provider corresponding to the selected request display.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to an information processing system, an information processing method, and a program. [Background technology]

[0002] On Internet websites, in addition to information introducing products and services provided by businesses, evaluation information, including opinions and evaluation values ​​posted by users who have used the products and services, is also posted. For example, evaluation information is published on websites such as search sites, reservation sites, review sites, survey sites, weblogs, and SNS (Social Networking Service).

[0003] While such evaluation information can be used as a reference by general users who are considering using a product or service, it is also extremely important information for business operators who provide products and services in order to develop products and improve services in the future. For this reason, business operators collect and analyze user evaluation information. For example, Patent Document 1 describes an information processing system in which a business operator manages posted information, such as by collecting and displaying a list of posted information about a store posted on a posting site. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6984938 Summary of the Invention [Problem to be solved by the invention]

[0005] On the other hand, when managing posted information as described above, the business side needs to go through procedures such as registering with the posting site where the posted information is posted, which creates a problem of time and effort. In addition, business sides may experience time and effort not only in registering with the posting site, but also in the procedures for using any service used in connection with the operation of their business.

[0006] Therefore, an object of the present invention is to reduce the workload of business operators who use a system for managing posted information. [Means for solving the problem]

[0007] An information processing system according to one embodiment of the present invention comprises: An acquisition means for acquiring posted information corresponding to a store from a posting server that collects posted information posted by users who have visited the store; an output means for displaying the acquired posted information on a display screen of an information processing terminal of a store operator who operates the store; Equipped with the output means displays on the display screen a selectable request display when requesting the use of a service related to the operation of the store by the store operator, and when the request display is selected by the store operator, transmits information of the store operator registered in advance to a provider of the service corresponding to the selected request display. The structure is as follows.

[0008] Further, an information processing method according to one aspect of the present invention includes: acquires posted information corresponding to the store from a posting server that collects posted information posted by users who have visited the store; Displaying the acquired posted information on a display screen of an information processing terminal of a store operator who operates the store; Furthermore, a selectable request display is displayed on the display screen when requesting the use of a service related to the operation of the store by the store operator, and when the request display is selected by the store operator, information of the store operator that has been registered in advance is transmitted to a provider of the service corresponding to the selected request display. The structure is as follows.

[0009] In addition, a program according to an embodiment of the present invention includes: acquires posted information corresponding to the store from a posting server that collects posted information posted by users who have visited the store; Displaying the acquired posted information on a display screen of an information processing terminal of a store operator who operates the store; Furthermore, a selectable request display is displayed on the display screen when requesting the use of a service related to the operation of the store by the store operator, and when the request display is selected by the store operator, information of the store operator that has been registered in advance is transmitted to a provider of the service corresponding to the selected request display. Have a computer carry out the process, The structure is as follows. Effect of the Invention

[0010] With the above-described configuration, the present invention can reduce the workload of business operators who use a system for managing posted information. [Brief description of the drawings]

[0011] [Figure 1] 1 is a diagram showing an overall configuration of an information processing system according to a first embodiment of the present invention. [Diagram 2] 3 is a functional block diagram showing a configuration of the management server disclosed in FIG. 2. [Diagram 3] FIG. 3 is a diagram showing a process performed by the management server disclosed in FIG. 2; [Figure 4] FIG. 3 is a diagram showing a process performed by the management server disclosed in FIG. 2; [Diagram 5]FIG. 3 is a diagram showing a process performed by the management server disclosed in FIG. 2; [Figure 6] FIG. 3 is a diagram showing a process performed by the management server disclosed in FIG. 2; [Figure 7] 3 is a flowchart showing the operation of the management server disclosed in FIG. 2; DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] <Embodiment 1> A first embodiment of the present invention will be described with reference to Figures 1 to 7. Figures 1 and 2 are diagrams for explaining the configuration of an information processing system, and Figures 3 to 7 are diagrams for explaining the processing operation of the information processing system.

[0013] [composition] The information processing system of the present invention is intended to mainly manage information posted on a posting site, which is a so-called word-of-mouth site. As shown in Fig. 1, the information processing system is composed of a management server 10, a posting site server 20, a poster terminal 30, a viewer terminal 40, an administrator terminal 50, a product sales site server 60, and a service providing site server 70, which are connected via a network N. Each component will be described in detail below.

[0014] The posting site server 20 is an information processing device managed by a business that provides a service for publishing posted information, and has established a website such as a posting site on the Internet. In this embodiment, the posting site provided by the posting site server 20 publishes a page publishing information about a store such as a restaurant, as well as a page publishing posted information from a contributor 31 who is a user who has used the store. The posted information posted and published by the contributor 31 includes, for example, photos (photographed images) of the interior and food of the store (target), text information such as impressions about the service and food received at the store, and further, numerical evaluation information expressing an evaluation of the store. The posted information may include other information, or may be only a part of the above-mentioned information.

[0015] The posting site server 20 provides a posting acquisition service that allows a store operator to acquire posted information for the store, that is, a service that provides posted information of the store to the store operator. At this time, the posting site server 20 provides the posting acquisition service to a store operator who has applied to use the posting acquisition service. Specifically, as described below, when an application is made to the management server 10 from an administrator terminal 50 operated by an administrator 51 of the store operator to use the posting acquisition service, the posting site server 20 sets the management server 10 so that the store operator can acquire the posted information. At this time, the posting site server 20 starts accepting and posting posted information of the store operated by the store operator, for example, and accumulates the posted information. Then, the posting site server 20 provides the posted information of the store operated by the store operator to the administrator terminal 50 of the store operator via the posting site, or via the management server 10 described below.

[0016] In this embodiment, there are multiple posting site servers 20, each of which has a different posting site. Therefore, the posting information for the same store is posted and made public on each of the posting sites established by each posting site server 20.

[0017] The posted information handled by the posting site provided by the posting site server 20 is not limited to information about restaurants and other stores, and may be information about stores of any type, or may be posted information about products or services (objects). Furthermore, the posted information is not limited to information about stores or products, and may be information about any object. The posting site server 20 is not necessarily limited to disclosing the posted information by object, such as by store or product, but may disclose the posted information without discriminating between objects, and may disclose the posted information by, for example, poster 31. The posting site server 20 is not necessarily limited to disclosing the posted information on a website or the like. For example, the posting site server 20 may simply set up a survey site or a payment site, and acquire and store posted information from users.

[0018] The poster terminal 30 (user terminal) is an information processing terminal such as a smartphone or a laptop computer operated by a poster 31 who is a user who has visited a target such as a store. The poster terminal 30 has a function of accessing a posting site on the Internet and posting posted information to the posting site when operated by the poster 31. For example, the poster terminal 30 posts, as posted information, photos of the inside of a store taken by the poster 31 or photos of food served at the store, and posts, as posted information, evaluation information that evaluates the store entered by the poster 31 using a multiple-level numerical rating or text information expressing the poster's impressions in text.

[0019] The viewer terminal 40 is an information processing terminal such as a smartphone or a laptop computer operated by the viewer 41. The viewer terminal 40 has a function of accessing a posting site on the Internet and viewing posted information published on the posting site by the viewer 41 when operated by the viewer 41. For example, the viewer terminal 40 can view photos of the inside of a store and photos of food served at the store posted by the contributor 31, evaluation information that evaluates the store with a multiple-level numerical rating, and text information that expresses impressions in text.

[0020] The administrator terminal 50 is an information processing terminal operated by an administrator 51 who manages the posted information of a store at a store operator, which is an operator who operates a store. The administrator terminal 50 accesses the management server 10, acquires the posted information of the store from the posting site server 20 via the management server 10 as described later, and manages the posted information for the store, such as displaying and analyzing the posted information. The administrator terminal 50 can acquire posted information from the posting site server 20 by requesting the use of a post acquisition service for acquiring the posted information of the store provided by the posting site server 20 via the management server 10 as described later. The administrator terminal 50 can also use a service provided by a provider who operates a merchandise sales site server 60 or a service providing site server 70 by requesting the use of the service via the management server 10 as described later.

[0021] The product sales site server 60 and the service providing site server 70 provide services to sell various products and websites operated by providers that provide various services. In particular, in this embodiment, the services provided by the providers operating the product sales site server 60 and the service providing site server 70 are services that can be used by store operators in relation to the operation of the store by the store operator. As an example, the services provided by the providers include a service to sell products such as equipment used in the store, a recruitment service to recruit store employees, a dispatch service to dispatch store employees, a consulting service to create a customer service manual for the store and provide operation advice, an operation support service to perform interior construction, design planning, and provision of background music for the store, a system service to provide and develop an information processing system to be used in the store, and a delivery service to support the delivery of items such as food and beverages provided in the store. The post acquisition service provided by the provider of the posting site described above is also one of the services that can be used by store operators in relation to the operation of the store. However, the services provided by the providers are not limited to those described above, and any service may be provided.

[0022] The management server 10 is composed of one or more information processing devices each having a calculation device and a storage device. As shown in FIG. 2, the management server 10 includes an acquisition unit 11 and an output unit 12. The functions of the acquisition unit 11 and the output unit 12 can be realized by the calculation device executing a program for realizing each function stored in the storage device. The management server 10 also includes a setting information storage unit 16, a posted information storage unit 17, and a service information storage unit 18. The setting information storage unit 16, the posted information storage unit 17, and the service information storage unit 18 are each composed of a storage device. Each component will be described in detail below.

[0023] The acquisition unit 11 (acquisition means) accesses each of the posting site servers 20, acquires the posted information published on each of the posting sites, and stores it in the posted information storage unit 17. At this time, the acquisition unit 11 acquires the posted information related to each of the stores from each of the posting site servers 20, distinguishing between stores, and stores it in the posted information storage unit 17. For example, access information to each of the posting site servers 20 for each store is stored in advance in the setting information storage unit 16, and the acquisition unit 11 accesses the posted information of a specific store on each of the posting site servers 20 based on the access information, and acquires the posted information. In this way, the acquisition unit 11 acquires the posted information corresponding to a specific store that has been posted to each of the multiple posting sites.

[0024] In addition, for example, a plurality of stores operated by the same store operator or store operators forming a group may be associated with each other to form a store group and registered in the setting information storage unit 16. In this case, the acquisition unit 11 acquires posted information corresponding to each of the plurality of specific stores forming the store group from each posting site server 20, and stores the acquired posted information in the posted information storage unit 17 together for the plurality of specific store groups.

[0025] Here, the acquisition of posted information by the acquisition unit 11 is performed when a store operator has requested and applied for the use of a post acquisition service for acquiring posted information of a store to the posting site server 20 in advance, and the settings on the posting site server 20 side and the settings such as the registration of the access information on the management server 10 side have been completed. At this time, the request to use the post acquisition service is made via the management server 10 by the administrator terminal 50 of the store operator accessing the management server 10. The request to use the post acquisition service will be described later.

[0026] The output unit 12 outputs the posted information corresponding to the specific store acquired from the multiple posting site servers 20 as described above so as to be displayed on the display screen of the administrator terminal 50. At this time, when there are multiple pieces of posted information corresponding to the specific store acquired from the multiple posting site servers 20, the output unit 12 outputs the multiple pieces of posted information so as to be collectively displayed in a list. Furthermore, when multiple specific stores are associated with each other to form a store group and registered as described above, the output unit 12 outputs the posted information corresponding to each of the multiple specific stores so as to be collectively displayed in a list. Note that the output unit 12 displays the posted information in association with information such as a store name that identifies the store where the posted information was posted and information such as a posting site name that identifies the posting site.

[0027] As an example, the output unit 12 displays a list of evaluation information and text information as posted information posted to multiple posting sites, as shown in Fig. 3. In the example of Fig. 3, "AAA Store" and "BBB Store" are associated as group stores, and the output unit 12 displays a list of evaluation information and text information as posted information posted to multiple posting sites such as "Posting Site A" and "Posting Site B" for each of these multiple stores. In Fig. 3, "stars" represent evaluation information, and the number of stars represents a numerical evaluation value, with a higher number representing a higher evaluation of the store. In Fig. 3, "XX was delicious" and "XXXXXXX" represent text information in the form of sentences such as impressions about the store.

[0028] The output unit 12 may output the posted information to the administrator terminal 50 so as to display it in any display format. For example, the output unit 12 may display a list of posted information including all of photos, evaluation information, and text information, or may display a list of posted information including a combination of one or two of photos, evaluation information, and text information. The output unit 12 may also output a list of posted information corresponding to each store.

[0029] Furthermore, the output unit 12 displays on the display screen of the administrator terminal 50 a "use request display (request display)" that can be selected when the store operator requests to use various services available. For example, as shown in FIG. 3, the output unit 12 displays a link named, for example, "service list" on the display screen displaying the post information, and when the link of the "service list" is selected, as shown in FIG. 4, the output unit 12 displays a "use request display" of each service as a list of available services. For example, a service for which a "use request display" is displayed is a post acquisition service provided by the post site server 20, and a use request display is displayed corresponding to each post site server 20. In the example of FIG. 4, a use request display of a post acquisition service for each of a plurality of post site servers 20 such as "post site C," "post site D," and "post site E" is displayed.

[0030] In addition, the output unit 12 displays a usage request display for other services different from the post acquisition service on the display screen of the administrator terminal 50. For example, as shown in FIG. 4, the output unit 12 displays "usage request displays" corresponding to each of a plurality of services, such as "merchandise sales service," "system provision service," and "job recruitment service," in the "other services" field. These services are provided by providers who operate the above-mentioned merchandise sales site server 60 and service provision site server 70. The service provider can provide benefits to the store operator of the administrator terminal 50 who has made a usage request via the management server 10. For example, the service provider can provide benefits such as free shipping for purchased items or discounts on costs to the store operator who has requested and applied for the merchandise sales service or the job recruitment service via the management server 10.

[0031] Here, information on each service for which the "use request display" is displayed is stored in the service information storage unit 18 of the management server 10. Specifically, the service information includes the service name, the service content, the content of the benefit that the store operator who uses the service can receive from the provider, the location of the provider, the organization information of the provider, the contact information of the provider, the notification destination of the information to the provider, and the like. At this time, multiple types of benefits may be set for one service, and examples of benefits include "initial fee 0 yen," "monthly fee 10% off," and "XX function free for the first time." In addition, the notification destination of the provider is the notification destination of the information of the store operator who makes the use request as described later, and is, for example, an email address that can be received by the person in charge of the provider, an address of an SNS, and the like.

[0032] Moreover, the information of each service stored in the above-mentioned service information storage unit 18 is associated with information indicating whether or not the store operator is using the service. For example, as described below, for a service for which a request for use has been made by a store operator and the settings for use have been completed, the information of the service is associated with the corresponding "store operator" and information indicating that the service is being used, such as "registered." On the other hand, the information of a service not used by a store operator is associated with the corresponding "store operator" and information indicating that the service is not being used, such as "not registered." At this time, the information of "registered" or "not registered" for the service information is associated by the manager terminal 50 of the store operator, or is associated by the management server 10 based on information notified to the management server 10 by the provider of each service.

[0033] When "Display of usage request" for a service displayed on the display screen of the administrator terminal 50 is selected on the administrator terminal 50, the output unit 12 transmits information about the store operator of the selected administrator terminal 50 to the notification destination (such as the email address of the person in charge) registered for the provider of the selected service. At this time, the information about the store operator is stored in the setting information storage unit 16, and includes the store name, store location, and information about the person in charge (name, contact information (email address, phone number, etc.)). This allows the service provider to obtain information about the store operator that has made a usage request for its service, and by contacting the store operator later, can make a contract so that the store operator can use the service. Note that if a store operator operates multiple stores, a usage request for the service can be made for each store.

[0034] Here, an example of processing by the output unit 12 when, for example, the "use request display" of the service displayed on the display screen of the administrator terminal 50 is selected on the administrator terminal 50 will be described. First, in FIG. 4, when the "use request display" of the service of "posting site C" is selected, the output unit 12 transmits information of the selected store operator to the notification destination of the service provider of "posting site C". At this time, if a benefit when using "posting site C" is displayed and registered, the output unit 12 transmits information of the store operator to the notification destination of the service provider together with the information of the benefit. Note that, when "posting site C" is selected, the output unit 12 may further display information registered about "posting site C". For example, as shown in FIG. 5, the output unit 12 may display a service name such as the posting site name, a description of the content of the service, and the content of multiple benefits. At this time, in the example of FIG. 5, multiple different benefits are set for the service of one posting site, so that the "use request display" for each benefit is displayed on the display screen of the administrator terminal 50. 5, for example, a "use request display" corresponding to each of a number of different benefits, such as "initial fee 0 yen," "monthly fee 10% off," and "first time use of XX function free," is displayed. When a "use request display" corresponding to any of the benefits of "posting site C" is selected on the administrator terminal 50, the output unit 12 transmits information about the store operator together with information about the selected benefit to the notification destination of the provider of "posting site C."

[0035] Here, the output unit 12 may further display the "use request display" of the service extracted according to the store operator when displaying the "use request display" of the service as shown in FIG. 4. Specifically, the output unit 12 searches for information such as the contents of the service stored in the service information storage unit 18 based on the post information for the store acquired by the store operator and stored in the post information storage unit 17, extracts services related to the post information, and displays the "use request display" of the extracted service. For example, the output unit 12 analyzes the character information included in the post information, extracts services related to frequently appearing keywords, and displays the "use request display" of such services. As an example, if the analysis result of the character information indicates that there is a problem with the store staff, services such as human resource training, human resource recruitment, and human resource dispatch are extracted. Also, if the analysis result indicates that there is a problem with the atmosphere of the store, services such as store design and background music are extracted. Also, if the analysis result indicates that there is a problem with store reservations and payments, services such as a reservation system and a payment system are extracted.

[0036] The output unit 12 may also extract services based on other information related to the posted information and display a "use request display" of the extracted services. For example, the output unit 12 may extract services based on evaluation information included in the posted information. As an example, if the evaluation value included in the posted information is lower than a set standard, a service that provides consulting such as guidance to a store is extracted. As an example, if the evaluation value of posted information containing a specific keyword is low by analyzing character information as described above, a service related to the keyword is extracted. Also, for example, the output unit 12 may extract services based on the number of posted information. As an example, if the number of posted information has decreased over a period of time or is less than a threshold value, services of a posting site that is not being used, advertising services, etc. may be extracted.

[0037] The output unit 12 may also extract services based on the information of the store operator stored in the setting information storage unit 16. For example, based on the type of business and number of stores operated by the store operator, the output unit 12 may extract posting site services and consulting services appropriate for the type of business and size of stores. As another example, based on the address of the store operated by the store operator, the output unit 12 may extract delivery services that deliver food and beverages and other items to the location of the address.

[0038] Furthermore, the management server 10 can recognize the services used in each store operated by the store operator based on the information of "registered" or "unregistered" for each service registered in the service information storage unit 18 as described above. For this reason, the output unit 12 can display store identification information such as the store name and store information such as the address for each store operated by the store operator on the display screen of the administrator terminal 50, and can display the service names (service identification information) of the services used by the store and the service names of the services not used but available on the screen in a distinguished manner. For example, in the example of FIG. 6, as store information for "AAA store", the "associated site" field, which indicates information that the service is being used, displays the site names (posting sites A and B) of the posting sites that are already used and are "registered" services, and the "unassociated site" field, which indicates information that the service is not being used, displays the site names (posting sites C and D) of the posting sites that are not yet used and are "unregistered" services. In addition, in the "Unlinked Sites" column, "Link" is displayed to instruct the display of the "Usage Request Display" of the unused services, and when such a display is selected, the "Usage Request Display" of the unused posting site is displayed so that it can be selected, as shown in Figures 4 and 5. The above-mentioned "used services" and "unused services" may be displayed in any manner to distinguish them from each other.

[0039] [Operation] Next, the operation of the above-mentioned information processing system, particularly the operation of the management server 10, will be described mainly with reference to the flowchart of FIG.

[0040] First, in a plurality of posting site servers 20, posting information about shops is posted by contributors 31 on each posting site and is made publicly available, and can be viewed from viewer terminals 40 of viewers 41.

[0041] When a store operator has applied for use and a posting site is set for use for the store, the management server 10 periodically or at any timing acquires posted information published on each posting site from each posting site server 20 (step S1). Then, the management server 10 stores the posted information acquired from the multiple posting site servers 20 for each store or for each store group.

[0042] Then, in response to an instruction from the administrator terminal 50, the management server 10 outputs the posted information to be displayed on the administrator terminal 50 (step S2). For example, the management server 10 outputs to the administrator terminal 50 a list of rating information and text information from the posted information, as shown in Fig. 3, or a list of photos from the posted information corresponding to the associated store group.

[0043] Furthermore, when the management server 10 is requested by the administrator terminal 50 to display a list of services (Yes in step S3), it displays a "use request display" that allows the store operator to request the use of various services available to the store operator (step S4). For example, as shown in Fig. 4, the management server 10 displays a list of "use request displays" corresponding to the post acquisition service provided by the posting site server 20, the merchandise sales site server 60, and the service providing site server 70. Furthermore, the management server 10 may display a use request display for each of multiple benefits for one posting site, as shown in Fig. 5.

[0044] In addition, at this time, the management server 10 may extract services that may be required for each store of the store operator based on the store operator's information and posted information for the store, and display a list of "use request information" corresponding to such services. In addition, as shown in Fig. 6, when displaying information on stores operated by the store operator, the management server 10 may display the service names of services used by the store separately from the service names of services that are not used but are available.

[0045] Then, when "Display request for use" of the service displayed on the display screen of the administrator terminal 50 is selected on the administrator terminal 50 (Yes in step S5), the management server 10 transmits the store operator's information to the provider of the selected service (step S6). The service provider can then obtain the information of the store operator requesting the use of the service, and can then contact the store operator regarding the use of the service and make a contract with him / her.

[0046] In this way, according to this embodiment, the store operator can easily make a request to use services related to the operation of the store. In addition, services that may be required by the store operator are extracted from the store operator's information and posted information, and a request display is displayed, so that the store operator is encouraged to use the services, and the store operation can be improved.

[0047] Although the present invention has been described above with reference to the above-mentioned embodiment, the present invention is not limited to the above-mentioned embodiment. Various modifications that can be understood by a person skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. In addition, at least one or more functions of the above-mentioned management server 10 may be executed by an information processing device installed and connected anywhere on the network, that is, they may be executed by so-called cloud computing.

[0048] The above-mentioned program can be stored and supplied to a computer using various types of non-transitory computer readable media. The non-transitory computer readable medium includes various types of tangible storage media. Examples of the non-transitory computer readable medium include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROM (Read Only Memory), CD-R, CD-R / W, and semiconductor memory (e.g., mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (Random Access Memory)). The program may also be supplied to a computer by various types of transitory computer readable media. Examples of the transitory computer readable medium include electric signals, optical signals, and electromagnetic waves. The transitory computer readable medium can supply the program to a computer via a wired communication path such as an electric wire and an optical fiber, or via a wireless communication path.

[0049] <Additional Notes> A part or all of the above-described embodiments can be described as follows: The following provides an overview of the configurations of an information processing system, an information processing method, and a program according to the present invention. However, the present invention is not limited to the following configurations. (Appendix 1) An acquisition means for acquiring posted information corresponding to a store from a posting server that collects posted information posted by users who have visited the store; an output means for displaying the acquired posted information on a display screen of an information processing terminal of a store operator who operates the store; Equipped with the output means displays on the display screen a selectable request display when requesting the use of a service related to the operation of the store by the store operator, and when the request display is selected by the store operator, transmits information of the store operator registered in advance to a provider of the service corresponding to the selected request display. Information processing system. (Appendix 2) 2. An information processing system according to claim 1, the output means displays, on the display screen, the request display corresponding to each of the plurality of services provided by the plurality of providers, respectively. Information processing system. (Appendix 3) 3. An information processing system according to claim 2, The output means displays, on the display screen, service identification information for identifying the service not being used by the store operator, together with information to the effect that the service is not being used. Information processing system. (Appendix 4) 4. An information processing system according to claim 3, when the output means receives an instruction to display the request display for the unused service while the service identification information for the service not being used by the store operator is being displayed, the output means displays the request display for the unused service on the display screen. Information processing system. (Appendix 5) An information processing system according to claim 3 or 4, The output means displays, on the display screen, the service identification information of the service being used by the store operator together with information indicating that the service is being used. Information processing system. (Appendix 6) An information processing system according to any one of claims 1 to 5, the output means extracts the service based on the acquired posting information, and displays the request display for the extracted service on the display screen. Information processing system. (Appendix 7) 7. The information processing system according to claim 6, the output means extracts the service based on character information included in the posted information, and displays the request display for the extracted service on the display screen. Information processing system. (Appendix 8) The information processing system according to claim 6 or 7, the output means extracts the service based on evaluation information included in the posted information, and displays the request display for the extracted service on the display screen. Information processing system. (Appendix 9) An information processing system according to any one of Supplementary Notes 6 to 8, the output means extracts the service based on information of the store operator that has been registered in advance, and displays the request display for the extracted service on the display screen. Information processing system. (Appendix 10) An information processing system according to any one of claims 1 to 9, the output means displays information indicating a benefit that is set for the service and that the store operator can receive from the provider together with the request display, and when the request display is selected by the store operator, transmits information about the store operator together with the benefit information to the provider. Information processing system. (Appendix 11) 11. The information processing system according to claim 10, the output means displays the request display corresponding to each of the plurality of benefits set for one of the services, and when the request display is selected by the store operator, transmits information about the store operator together with information about the benefit corresponding to the selected request display to the provider. Information processing system. (Appendix 12) acquires posted information corresponding to the store from a posting server that collects posted information posted by users who have visited the store; Displaying the acquired posted information on a display screen of an information processing terminal of a store operator who operates the store; Furthermore, a selectable request display is displayed on the display screen when requesting the use of a service related to the operation of the store by the store operator, and when the request display is selected by the store operator, information of the store operator that has been registered in advance is transmitted to a provider of the service corresponding to the selected request display. Information processing methods. (Appendix 13) acquires posted information corresponding to the store from a posting server that collects posted information posted by users who have visited the store; Displaying the acquired posted information on a display screen of an information processing terminal of a store operator who operates the store; Furthermore, a selectable request display is displayed on the display screen when requesting the use of a service related to the operation of the store by the store operator, and when the request display is selected by the store operator, information of the store operator that has been registered in advance is transmitted to a provider of the service corresponding to the selected request display. A program that causes a computer to execute a process. [Explanation of symbols]

[0050] 10 Management Server 11 Acquisition Department 12 Output section 16 Setting information storage section 17 Posting information storage section 18 Service information storage unit 20 Posting site server 30 Poster's Terminal 31 Contributors 40 Viewer terminal 41 viewers 50 Administrator terminal 51 Administrator 60 Product sales site server 70 Service provider site server

Claims

1. A means of obtaining posted information about stores from a website, An output means for displaying the acquired posting information on the display screen of the information processing terminal of the store operator, Equipped with, The output means, when displaying selectable request displays on the display screen when a store operator requests the use of services related to the operation of the store, displays the request display including information on benefits provided by the service provider to the store operator, and transmits the store operator's information and the benefit information, which are pre-registered, to the service provider corresponding to the selected request display. Information processing system.

2. The information processing system according to claim 1, The output means, when multiple benefits are set for a single service, displays the corresponding request display for each benefit, and transmits information about the benefit corresponding to the selected request display and information about the store operator to the service provider. Information processing system.

3. The information processing system according to claim 2, When a request display corresponding to one of the services is selected, the output means further displays a request display corresponding to each of the multiple benefits set for that service, and transmits information about the benefits corresponding to the selected request display and information about the store operator to the service provider. Information processing system.

4. The information processing system according to claim 1, The output means displays the request display for the service related to the acquired posting information on the display screen. Information processing system.

5. The information processing system according to claim 1, The output means displays the request for the service corresponding to the store operator's information on the display screen. Information processing system.

6. Information processing device, We retrieve posted information about stores from the website. The acquired posting information is displayed on the display screen of the information processing terminal of the store operator, Furthermore, when displaying selectable request displays on the display screen when a store operator requests the use of services related to the operation of the store, the system displays the request displays including information on benefits provided by the service provider to the store operator, and transmits the information of the store operator and the benefits, which are pre-registered, to the service provider corresponding to the selected request display. Information processing methods.

7. In an information processing device, We retrieve posted information about stores from the website. The acquired posting information is displayed on the display screen of the information processing terminal of the store operator, Furthermore, when displaying selectable request displays on the display screen when a store operator requests the use of services related to the operation of the store, the system displays the request displays including information on benefits provided by the service provider to the store operator, and transmits the information of the store operator and the benefits, which are pre-registered, to the service provider corresponding to the selected request display. A program that executes a process.

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