Hearing support system, method for supporting hearing, and program

Abstract

To support questions of hearings about medical or pharmaceutical guidance more properly.SOLUTION: A hearing support system 1 includes an answer screen generation unit 352, a code image conversion unit 353, and a connection management unit 354. The answer screen generation unit 352 generates an answer screen for answering to questions about medical or pharmaceutical guidance on a patient-by-patient basis. The code image conversion unit 353 converts connection information on a connection to an answer screen for a selected patient into an image and outputs the image. The connection management unit 354 optically reads the output image, and establishes a connection between the answer screen for the selected patient and a personal terminal 20 according to a connection request based on the connection information from the personal terminal 20 which has acquired the connection information on the basis of the read image.SELECTED DRAWING: Figure 5

Description

[Technical field]

[0001] The present invention relates to a hearing support system, a hearing support method, and a program. [Background technology]

[0002] 2. Description of the Related Art Conventionally, information processing techniques that provide support regarding medical guidance and pharmaceutical guidance are known. For example, Patent Document 1 discloses a technology for managing data on a patient's medical history using a database. According to the technology disclosed in Patent Document 1, when a pharmacist performs dispensing work, the pharmacist can refer to the database to provide medication instructions based on the medical history, ask questions such as during interviews, and input the answers to the questions into a terminal at the pharmacy, thereby managing the patient's medical history. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2016-122253 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, in the general technology disclosed in Patent Document 1, it is assumed that the pharmacist will input answers to the patient's questions into a terminal at the pharmacy. Therefore, it cannot be said that sufficient consideration is given to the possibility that a person other than the pharmacist (for example, the patient himself / herself) may input answers into the terminal, and that in such a case, preventive measures against infectious diseases must be taken.

[0005] The present invention has been made in view of the above circumstances, and an object of the present invention is to provide more appropriate support for questions in interviews and the like relating to medical or pharmaceutical guidance. [Means for solving the problem]

[0006] In order to solve the above problems, a hearing support system according to one aspect of the present invention comprises: A screen generating means for generating an answer screen for answering questions regarding medical or pharmaceutical guidance for each patient; a conversion means for converting the connection information to the answer screen corresponding to the selected patient into an image and outputting the image; a connection management means for optically reading the output image and, in response to a connection request based on the connection information from a terminal that has acquired the connection information based on the read image, establishing a connection between the answer screen corresponding to the selected patient and the terminal; The present invention is characterized by comprising: Effect of the Invention

[0007] According to the present invention, it is possible to more appropriately support questions in interviews and the like regarding medical or pharmaceutical guidance. [Brief description of the drawings]

[0008] [Figure 1] 1 is a diagram showing a system configuration of a hearing support system 1 according to an embodiment of the present invention. [Diagram 2] FIG. 8 is a diagram showing a hardware configuration of an information processing device 800 constituting each device. [Diagram 3] 2 is a block diagram showing the functional configuration of a pharmacy terminal 10. FIG. [Figure 4] 2 is a block diagram showing a functional configuration of a personal terminal 20. FIG. [Diagram 5] 2 is a block diagram showing the functional configuration of the hearing support server 30. FIG. [Figure 6] 13 is a flowchart showing the flow of a hearing support process executed by the pharmacy terminal 10. [Figure 7] 13 is a schematic diagram showing an example of a status list screen displayed on the pharmacy terminal 10 during hearing support processing. FIG. [Figure 8] 13 is a schematic diagram showing an example of a code image output screen displayed on the pharmacy terminal 10 during hearing support processing. FIG. [Figure 9] 13 is a flowchart showing the flow of a hearing support process executed by the personal terminal 20. [Figure 10] 13 is a schematic diagram showing an example of an answer screen displayed on the personal terminal 20 during hearing support processing. FIG. [Figure 11] 13 is a flowchart showing the flow of a hearing support process executed by the hearing support server 30. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0009] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0010] [System Configuration] FIG. 1 is a diagram showing a system configuration of a hearing support system 1 according to an embodiment of the present invention. The hearing support system 1 in this embodiment is a system that supports medical professionals and patients in medical facilities such as insurance pharmacies, hospitals, and clinics. For example, the hearing support system 1 is used to more appropriately support questions such as hearings regarding medical or pharmaceutical guidance. In this embodiment, as an example for explanation, it is assumed that the medical professional is a pharmacist working at an insurance pharmacy. Also, as an example for explanation, it is assumed that the question regarding medical or pharmaceutical guidance is a question such as a hearing given to a patient together with medication guidance when dispensing based on a prescription. However, these are merely examples for explanation and are not intended to limit the scope of application of this embodiment.

[0011] 1, hearing support system 1 includes a pharmacy terminal 10, a personal terminal 20, and a hearing support server 30. Furthermore, pharmacy terminal 10, personal terminal 20, and hearing support server 30, as well as a pharmacy computer and an external server, are configured to be able to communicate with each other via a network 40. This network 40 is realized, for example, by the Internet or a LAN (Local Area Network) installed in an insurance pharmacy.

[0012] The pharmacy computer is an information processing device such as a server computer that executes processes related to the insurance pharmacy's business, and has a function as a receipt computer that creates medical fee statements (receipt computer function) and a function that manages patients' medical histories (medication history management function).The external server is an information processing device such as a server computer that cooperates with the pharmacy computer, and has a function of a database server that stores an electronic medicine notebook and a function of a database server that stores drug information.

[0013] In the figure, one each of the devices and terminals are shown, but this is not limited to the above. For example, there may be a plurality of hearing support servers 30 and pharmacy computers corresponding to a plurality of insurance pharmacies. In addition, there may be a plurality of pharmacy terminals 10 corresponding to the respective medical staff who use them. Similarly, there may be a plurality of personal terminals 20 corresponding to the respective individuals, such as patients, who use them.

[0014] The pharmacy terminal 10 is used by medical professionals (pharmacists in this case) and is configured with an information processing device such as a tablet terminal or a PC (Personal Computer) owned by the insurance pharmacy. The pharmacy terminal 10 displays various information and accepts input of various information to support the work of the medical professionals when the medical professionals provide medical or pharmaceutical guidance to patients (for example, medication guidance by a pharmacist and associated questions to the patient). For example, in the hearing support process described below, the pharmacy terminal 10 displays a code image such as the two-dimensional code C shown in the figure so that the personal terminal 20 can connect to an answer screen for answering a question.

[0015] The personal terminal 20 is used by an individual (here, a patient) who is a respondent, and is configured as an information processing device such as a smartphone, tablet terminal, etc. owned by the individual. The personal terminal 20 displays various information and accepts input of various information to support responses by individuals when a medical professional provides medical or pharmaceutical guidance to a patient (for example, medication guidance by a pharmacist and the associated questions to the patient), etc. For example, in a hearing support process described later, the personal terminal 20 connects to an answer screen and accepts input of an answer from an individual on this answer screen.

[0016] The hearing support server 30 cooperates with the pharmacy terminal 10 and the personal terminal 20 to realize the hearing support process described below, and is configured with an information processing device such as a server computer managed by the business operator or the like that operates the hearing support system 1. The hearing support server 30 receives various data managed by a pharmacy computer (if there are multiple pharmacy computers, each pharmacy computer) installed in the pharmacy to support medical staff and patients through the hearing support process described below. The hearing support server 30 also manages the various received data in a database group (including a medication history database) similar to that of the pharmacy computer. In other words, the hearing support server 30 acquires some or all of the information managed by a pharmacy computer (if there are multiple pharmacy computers, each pharmacy computer) installed in the insurance pharmacy.

[0017] The hearing support server 30 also executes a "hearing support process" based on the information of the database group. In this hearing support process, the hearing support server 30 generates an answer screen for each patient to answer questions about medical or pharmaceutical guidance. The hearing support server 30 also converts connection information to the answer screen corresponding to the selected patient into an image and outputs it. The hearing support server 30 optically reads the output image, and establishes a connection between the answer screen corresponding to the selected patient and the personal terminal 20 in response to a connection request based on the connection information from the personal terminal 20 that has acquired the connection information based on the read image.

[0018] In this way, the hearing support system 1 including the hearing support server 30 converts the connection information to the answer screen into an image and outputs it, enabling the personal terminal 20 to optically read it, and also enabling input of an answer from the personal terminal 20 by connecting the personal terminal 20 to the answer screen. This allows the individual who answers to input an answer using a smartphone or the like that he or she owns, without directly touching the pharmacy terminal 10, which is a shared terminal of an insurance pharmacy or the like. In this case, the pharmacy terminal 10, which is a shared terminal of an insurance pharmacy or the like, is not used alternately by multiple people, so that contact infection with viruses and bacteria via the fingers used for operation and the pharmacy terminal 10, which is a shared terminal, can be prevented.

[0019] Furthermore, the effort of managing the pharmacy terminal 10, which is a shared terminal in an insurance pharmacy, etc., can be reduced. For example, the effort of performing processes such as alcohol sterilization each time the pharmacy terminal 10 is used, the effort of arranging a predetermined number or more of pharmacy terminals 10, the effort of requesting repairs when the pharmacy terminal 10 is damaged, the effort of preventing the loss of the pharmacy terminal 10, etc. can be reduced. Therefore, the hearing support system 1 according to the embodiment of the present invention can more appropriately support questions such as hearings regarding medical or pharmaceutical guidance.

[0020] [Hardware configuration] Next, the hardware configuration of each device and each terminal included in the hearing support system 1 will be described. As described above, each device and each terminal included in the hearing support system 1 is configured by an information processing device such as a PC, a server computer, a tablet terminal, or a smartphone, and each of them has the same basic configuration.

[0021] FIG. 2 is a diagram showing a hardware configuration of an information processing device 800 constituting each device and each terminal. As shown in FIG. 2, the information processing device 800 constituting each device includes a CPU (Central Processing Unit) 811, a ROM (Read Only Memory) 812, a RAM (Random Access Memory) 813, a bus 814, an input unit 815, an output unit 816, a memory unit 817, a communication unit 818, a drive 819, and an imaging unit 820.

[0022] The CPU 811 executes various processes according to a program recorded in a ROM 812 or a program loaded from a storage unit 817 to a RAM 813 . The RAM 813 also stores data and the like necessary for the CPU 811 to execute various processes.

[0023] The CPU 811, the ROM 812, and the RAM 813 are connected to one another via a bus 814. To the bus 814, an input unit 815, an output unit 816, a storage unit 817, a communication unit 818, a drive 819, and an imaging unit 820 are connected.

[0024] The input unit 815 is configured with various buttons and the like, and inputs various information in response to instruction operations. The input unit 815 further includes a microphone for collecting voice. The output unit 816 is composed of a display, a speaker, etc., and outputs images and sounds. The storage unit 817 is composed of a hard disk or a dynamic random access memory (DRAM) or the like, and stores various data managed by each server. The communication unit 818 controls communications with other devices via the network 40 .

[0025] Removable media 831, such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, is appropriately loaded into the drive 819. A program read from the removable media 831 by the drive 819 is installed in the storage unit 817 as necessary. The imaging section 820 is configured with an imaging device including a lens, an imaging element, etc., and captures a digital image of a subject.

[0026] When the information processing device 800 is configured as the hearing support server 30, it is also possible to omit the imaging unit 820. When the information processing device 800 is configured as a tablet terminal or a smartphone, it is also possible to configure the input unit 815 with a touch sensor and place it on top of the display of the output unit 816 to provide a touch panel.

[0027] [Functional configuration] Next, the functional configuration of each device and each terminal in the hearing support system 1 will be described.

[0028] [Functional configuration of pharmacy terminal 10] Fig. 3 is a block diagram showing the functional configuration of the pharmacy terminal 10. Fig. 4 is a block diagram showing the functional configuration of the personal terminal 20, which will be described later. As shown in FIG. 3, in the CPU 811 of the pharmacy terminal 10, a user interface display control unit (UI display control unit) 151, a code image output unit 152, and an answer state management unit 153 function.

[0029] The UI display control unit 151 controls the display of various input / output screens (hereinafter referred to as "UI screens") in various processes described below, based on information for displaying a user interface screen (hereinafter referred to as "UI information") received from the hearing support server 30. For example, in the hearing support process, the UI display control unit 151 displays a status list screen showing a list of answer states of individuals who are answering questions, various operation buttons, etc., on a display included in the output unit 816. In addition, the UI display control unit 151 transmits to the hearing support server 30 various pieces of information input on the UI screen and the contents of the input operation instructions.

[0030] The code image output unit 152 outputs the code image received from the hearing support server 30. Here, output means, for example, displaying on a display included in the output unit 810, or printing on a paper medium from a printer (not shown) connected via the communication unit 818. This code image is obtained by converting (i.e., encoding) connection information for connecting to answer screens generated for multiple patients. The code image output unit 152 selects a patient based on a display instruction operation of a code image accompanied by patient selection by the pharmacist, and outputs a code image corresponding to the selected patient.

[0031] In this embodiment, as an example for explanation, it is assumed that the connection information is a URL (Uniform Resource Locator) generated corresponding to each answer screen. This URL is automatically generated as a unique URL corresponding to each answer screen by using a method such as a hash value when creating each answer screen. In addition, the standard of the code image is not particularly limited, and may be a one-dimensional code such as a barcode, or other codes. In this embodiment, as an example for explanation, it is assumed that the code image is a two-dimensional code (corresponding to the two-dimensional code C shown in FIG. 1) that complies with the standard of QR Code (registered trademark).

[0032] The answer state management unit 153 manages answer status, which is information indicating the answer state of an individual who is answering a question in the hearing support process. To this end, the answer state management unit 153 periodically communicates with the hearing support server 30 and determines whether or not the answer status of each individual who is answering a question has changed. When the answer state management unit 153 detects that the answer status has changed, it controls the UI display control unit 151 to update and display the answer status after the change on the status list screen.

[0033] [Functional configuration of personal terminal 20] FIG. 4 is a block diagram showing the functional configuration of the personal terminal 20. As shown in FIG. As shown in FIG. 4, in the CPU 811 of the personal terminal 20, a code image analysis unit 251 and a connection execution unit 252 function.

[0034] The code image analysis unit 251 optically reads the code image displayed or printed by the code image output unit 152 using the imaging unit 820. The code image analysis unit 251 also obtains connection information by decoding (i.e., decoding) the read code image into connection information before conversion (i.e., encoding). Such optical reading and decoding can be realized based on an algorithm defined by the code image standard (here, an algorithm conforming to the QR code standard). The code image analysis unit 251 outputs the connection information obtained in this manner to the connection execution unit 252.

[0035] The connection execution unit 252 communicates with the answer screen by transmitting a connection request to the connection management unit 354 of the hearing support server 30, which will be described later, using the connection information (here, URL) acquired by the code image analysis unit 251. As a result, the connection execution unit 252 realizes an answer to a question such as a hearing about medication instruction by a patient on the answer screen (i.e., input of an answer). Here, the connection management unit 354 functions as a so-called Web server. In contrast, the connection execution unit 252 has a function as a Web browser, and communicates with the connection management unit 354 functioning as the Web server as a client. Note that this communication connection as a Web browser may be automatically performed when the code image analysis unit 251 acquires a URL, which is connection information, from the code image, or may be performed when a connection instruction operation to the acquired URL is accepted from the patient.

[0036] [Functional configuration of hearing support server 30] FIG. 4 is a block diagram showing the functional configuration of the hearing support server 30. As shown in FIG. As shown in FIG. 4, the CPU 811 of the hearing support server 30 functions as a user interface information generation unit (UI information generation unit) 351, an answer screen generation unit 352, a code image conversion unit 353, a connection management unit 354, a medical history registration unit 355, and a database management unit (DB management unit) 355.

[0037] Also, as shown in FIG. 4, in the memory unit 817 of the hearing support server 30, a patient attribute database (patient attribute DB) 371, a prescription database (prescription DB) 372, a medication history database (medication history DB) 373, an instruction content database (instruction content DB) 374, and an answer screen database (answer screen DB) 375 are formed.

[0038] In the patient attribute DB 371, data on patient attributes such as the address, name, date of birth, age, sex, insured person certificate code number, and emergency contact information are stored in association with information for identifying each patient. These patient attributes are composed of information acquired by the pharmacist in conversation with the patient, information provided by the patient in response to a questionnaire, etc., and include, for example, the patient's hobbies, work, family structure, favorite foods, etc.

[0039] Prescription DB372 stores data on prescriptions issued to patients (such as the name of the insurance medical institution and name of the insured physician who prescribed the medicine, the prescription date, and the prescription contents) in correspondence with information that identifies each patient and the date the prescription was brought in.

[0040] The medication history DB373 stores data on the history (medication history) of drugs prescribed to patients (prescription history, information on medical history including complications, whether or not the patient has visited other departments, etc.) in association with information identifying each patient and information identifying each pharmacist who prescribed the drug. The medication history also stores data on the history of the medication instructions given to patients by pharmacists (medication instruction text, etc.). The medication history also stores answers entered by the patient in the hearing support process and answers entered by the pharmacist in addition to those answers.

[0041] The instruction content DB 374 generally stores the content of questions (interview content) to be asked when a pharmacist provides medication instruction, and the content of medication instruction, in association with the prescribed drug and the characteristics of the patient to whom the prescription is given (for example, the patient's age, sex, chronic illness, etc.). The content of questions and the content of medication instruction are, for example, the items of questions (interview items) that a pharmacist (especially an experienced pharmacist) should ask the patient to whom medication instruction is being given, the actions and side effects of the dispensed drug, and drug interactions (contraindications for combined use) that should be explained to the patient, etc.

[0042] The content of these questions and the content of the medication instruction may be expressed in a format such as medication instruction text using technical terms that a pharmacist can understand, or may be expressed in a format that is easier for patients to understand (for example, questions using colloquial language, or medication instruction text in simple terms without using technical terms). In addition, the content of these questions and the content of the medication instruction may be created manually based on rules based on statistical information, or may be created by machine learning using a method such as deep learning.

[0043] Furthermore, the content of the questions is also set as to whether they are questions to be answered by the patient by inputting them, or questions to be answered by the pharmacist by inputting them after verbally confirming with the patient, etc. The content of such questions, the content of medication instructions, and the settings related thereto can be added, deleted, or modified as appropriate by the business operator operating the hearing support system 1 or the insurance pharmacy using the hearing support system 1, based on the operational policy, etc., of the actual insurance pharmacy.

[0044] The answer screen DB 375 stores an answer screen for a patient to answer (i.e., input an answer) to questions such as a hearing regarding medication instruction. This answer screen is generated for each patient by the answer screen generating unit 352 described later in accordance with the prescribed drug and the characteristics of the patient to whom the drug is prescribed (e.g., the patient's age, sex, chronic illness, etc.). As described above in the description of the connection executing unit 252 in the personal terminal 20, the connection managing unit 354 of the hearing support server 30 described later functions as a Web server. In this case, the connection managing unit 354 provides the answer screen stored in the answer screen DB 375 to the connection executing unit 252 as Web content. That is, the answer screen includes various information for realizing Web content such as text corresponding to questions such as a hearing, objects (e.g., images), and an HTML (Hyper Text Markup Language) document describing the arrangement of these, and a URL for a Web browser to connect (access) to the various information.

[0045] The UI information generating unit 351 generates UI information for the pharmacy terminal 10 to display a UI screen, and transmits the generated UI information to the pharmacy terminal 10. In this case, the UI information generating unit 351 generates, as UI information, a frame format for displaying the UI screen and substantial content to be inserted into the format. In this embodiment, the substantial content to be inserted into the format includes, for example, information required for various displays such as a status list screen in the hearing support process.

[0046] In addition, in response to transmitting the UI information to the pharmacy terminal 10, the UI information generating unit 351 receives various information transmitted from the pharmacy terminal 10 and the contents of input operation instructions.

[0047] The answer screen generating unit 352 generates an answer screen for the patient to answer (i.e., input an answer) to questions such as questions in a hearing regarding medication instruction. The answer screen generating unit 352 also stores the generated answer screen in the answer screen DB 375. Here, as described above in the explanation of the answer screen DB 375, the answer screen is generated corresponding to the prescribed drug and the characteristics of the patient to whom the prescription is given (e.g., the patient's age, sex, chronic illness, etc.). The timing of generation may be when the patient brings in a prescription and the prescription is registered in the prescription DB 372, or when a request for a code image is received from the pharmacy terminal 10.

[0048] Furthermore, when creating each answer screen for each patient, the answer screen generating unit 352 automatically generates a unique URL corresponding to each answer screen by using a method such as a hash value. Then, the answer screen generating unit 352 outputs the generated URL to the code image converting unit 353.

[0049] The code image conversion unit 353 generates a code image in response to a request for a code image received from the pharmacy terminal 10, and transmits the generated code image to the pharmacy terminal 10. The request for the code image includes information on a patient selected by a pharmacist at the pharmacy terminal 10. Then, the code image conversion unit 353 acquires a URL of an answer screen corresponding to the selected patient from the answer screen generation unit 352. Furthermore, the code image conversion unit 353 converts (i.e., encodes) this URL based on an algorithm defined by the code image standard (here, an algorithm conforming to the QR code standard) to generate a code image corresponding to the selected patient. Furthermore, the code image conversion unit 353 transmits the generated code image to the pharmacy terminal 10.

[0050] The connection management unit 354 functions as a so-called Web server and controls the connection (access) of the pharmacy terminal 10 to various information stored in the answer screen DB 375. As described above, the pharmacy terminal 10 optically reads a code image and obtains a URL by decoding (i.e., decoding) the code image into a URL. The pharmacy terminal 10 then transmits a connection request (access request) based on the URL to the connection management unit 354.

[0051] Here, in this embodiment, an expiration date is set for the code image. This can prevent a problem in which a patient mistakenly inputs an answer to a questionnaire at a later date when the patient visited the doctor in the past. The expiration date of this code image is, for example, a predetermined length of time from the time when the code image is displayed on the pharmacy terminal 10 or the time when the code image is optically read on the personal terminal 20. For example, the expiration date is set to the URL by adding information indicating the expiration date, such as a so-called one-time password, at the time when the code image is displayed or the time when the code image is optically read. Then, when the connection management unit 354 receives a connection request based on this URL, it determines whether the current time is within the expiration date of the URL based on the added information indicating the expiration date. If the expiration date is within the expiration date, the connection management unit 354 permits the pharmacy terminal 10 to connect to various information corresponding to the answer screen stored in the answer screen DB 375 and establishes this connection. On the other hand, if the expiration date has passed, the connection management unit 354 prohibits the pharmacy terminal 10 from connecting to various information stored in the answer screen DB 375 and does not allow this connection to be established.

[0052] The length of the validity period can be appropriately set by the business operator who operates the hearing support system 1 or the insurance pharmacy who uses the hearing support system 1 based on the operating policy of the actual insurance pharmacy. The validity period may be different depending on the manner in which the code image output unit 152 of the pharmacy terminal 10 outputs the code image. For example, the validity period may be one hour when the code image is output by displaying it on a display, and the validity period may be 12 hours when the code image is output by printing it on a paper medium. This is because the expected time until the answer varies depending on the output manner, such as when the code image is displayed on a display, the answer is given immediately on the spot at the pharmacy, and when the code image is printed on a paper medium, the answer is given after the patient returns home.

[0053] The connection management unit 354 controls the connection in this way and also manages the answer status, which is information indicating the answer status of the individual who is answering the question. The connection management unit 354 periodically communicates with the pharmacy terminal 10, and if the answer status changes, it notifies the pharmacy terminal 10 of that fact.

[0054] The medical history registration unit 355 uses the personal terminal 20 to store the answer input by the patient on the answer screen in the medical history DB 373 as a medical history. However, there may be an error or omission in the patient's answer. Therefore, when the patient finishes inputting on the answer screen, the medical history registration unit 355 first temporarily stores the answer input by the patient in the medical history DB 373. The medical history registration unit 355 also transmits the temporarily stored answer of the patient to the pharmacy terminal 10. Then, when the medical history registration unit 355 receives an approval operation for registration from a pharmacist who has referred to the answer of the patient at the pharmacy terminal 10, the medical history registration unit 355 registers the answer of the patient as a medical history in the medical history DB 373 instead of temporarily storing it. In this case, if there is a correction or addition by the pharmacist, the medical history registration unit 355 reflects the correction or addition and registers it as a medical history. Such a confirmation operation by the pharmacist can be realized by displaying the UI information generated by the UI information generation unit 351 on the pharmacy terminal 10.

[0055] The database management unit (DB management unit) 356 performs management to synchronize data of various databases managed by the pharmacy computer or external server with data of various databases provided in the hearing support server 30. For example, the DB management unit 356 transmits data updated in various databases managed by the hearing support server 30 to the pharmacy computer or external server at the timing when various databases are updated or at a preset time (for example, 3:00 a.m. when the servers are used less frequently), and receives data of various databases updated in the pharmacy computer or external server from the pharmacy computer or external server to update various databases provided in the hearing support server 30. As a result, the contents of data of various databases provided in the hearing support server 30 are appropriately updated to the latest contents.

[0056] [Operation] Next, the operation of each device and each terminal included in the hearing support system 1 during hearing support processing will be described.

[0057] [Operation of pharmacy terminal 10] FIG. 6 is a flowchart showing the flow of the hearing support process executed by the pharmacy terminal 10. The hearing support process in the pharmacy terminal 10 is started in response to receipt of an instruction to start the hearing support process in the pharmacy terminal 10.

[0058] In step S11 , the UI display control unit 151 displays a status list screen based on the UI information received from the answer status management unit 153 .

[0059] A specific example of the status list screen displayed in this case will be described with reference to Fig. 7. Here, Fig. 7 is a schematic diagram showing an example of the status list screen displayed on the pharmacy terminal 10 during the hearing support process. As shown in FIG. 7, the condition list screen 50 includes a patient condition list display area 51 and an operation button display area 52 as display areas.

[0060] The patient status list display area 51 displays the number of patients currently answering questions on the answer screen at the insurance pharmacy, etc., and attribute information such as the patient ID, name, age, and sex of each patient. Also, the answer status, which is information indicating the answer status of the patient answering the question, is displayed. The answer status may be, for example, "displaying code image" indicating a state in which the code image is displayed but has not yet been read by the personal terminal 20, "waiting for input" indicating a state in which the code image has been read but has not yet been connected to the answer screen, "inputting" indicating a state in which the answer is being given after connecting to the answer screen, "waiting for confirmation" indicating a state in which the patient's answer on the answer screen has been completed and the pharmacist is waiting for approval of registration in the medical history, and "expired" indicating a state in which the code image has expired. By referring to this answer status, the pharmacist can easily grasp which patient is taking a long time to enter information and which patient's answer he or she should approve for registration. In this case, instead of simply displaying each answer status as text, the display mode, such as the text and the color around the text, may be different for each answer status. By thus varying the display mode for each answer status, the pharmacist can more easily grasp the condition of each patient.

[0061] In the operation button display area 52, various operation buttons for the pharmacist to perform operations are displayed. For example, the pharmacist can select a patient for which he / she wants to display a code image in the patient condition list display area 51 of this status list screen, and press the "Code Image" button in the operation button display area 52 to perform an operation to instruct the display of a code image accompanied by selecting a patient. In addition, for example, the pharmacist can select a patient for whom he / she wants to approve the registration of a response in the patient condition list display area 51 of this status list screen, and press the "Medication History" button in the operation button display area 52 to transition to a screen for approving the registration.

[0062] 6, in step S12, the answer state management unit 153 judges whether the answer status has changed. If the answer status has changed, the answer state management unit 153 judges Yes in step S12 and the process proceeds to step S13. On the other hand, if the answer status has not changed, the answer state management unit 153 judges No in step S12 and the process proceeds to step S14.

[0063] In step S13, the UI display control unit 151 is controlled so that the status list screen is updated to the answer status after the change and displayed.

[0064] In step S14, the code image output unit 152 judges whether or not a display instruction operation of a code image accompanied by selection of a patient has been received from the pharmacist. If a display instruction operation of a code image has been received, the result of step S14 is judged as Yes, and the process proceeds to step S15. On the other hand, if a display instruction operation of a code image has not been received, the result of step S14 is judged as No, and the process proceeds to step S17.

[0065] In step S15, the code image output unit 152 transmits a request for a code image corresponding to the patient selected in step S14 to the hearing support server 30. Then, the code image output unit 152 acquires the code image transmitted from the hearing support server 30 in response to the request for the code image.

[0066] In step S16, the code image output unit 152 outputs the code image acquired in step S15.

[0067] A specific example of the code image output screen displayed in this case will be described with reference to Fig. 8. Here, Fig. 8 is a schematic diagram showing an example of the code image output screen displayed on the pharmacy terminal 10 during the hearing support process. As shown in FIG. 8, the code image output screen 60 includes a code image display area 61, a close button display area 62, and a code image print button display area 63 as display areas.

[0068] A code image corresponding to a patient selected by the pharmacist is displayed in the code image display area 61. The patient can optically read this code image by holding the imaging unit 820 of the personal terminal 20 over the code image. In addition, the pharmacist can transition to a status list screen as shown in FIG. 7 by pressing a close button displayed in the close button display area 62 after the patient has read the code image. Furthermore, the pharmacist can print the code image on a paper medium by pressing a code image print button displayed in the code image print button display area 63.

[0069] 6, in step S17, UI display control unit 151 determines whether or not an approval operation for registration has been received from the pharmacist who has referred to the patient's answer. If an approval operation for registration has been received, step S17 is determined as Yes, and processing proceeds to step S18. On the other hand, if an approval operation for registration has not been received, step S17 is determined as No, and this process in pharmacy terminal 10 ends once, and this process is performed again from step S11. In step S18, the UI display control unit 151 transmits to the hearing support server 30 a request to register the patient's answer in the medical history.

[0070] [Operation of personal device 20] FIG. 9 is a flowchart showing the flow of the hearing assistance process executed by the personal terminal 20. The hearing assistance process in the personal terminal 20 is started in response to the acceptance of an instruction operation to start the hearing assistance process in the personal terminal 20.

[0071] In step S21, the code image analysis unit 251 reads the code image output from the pharmacy terminal 10.

[0072] In step S22, the code image analysis unit 251 acquires connection information (here, a URL) from the code image read in step S21.

[0073] In step S23, the connection execution unit 252 transmits a connection request to the hearing support server 30 using the connection information (here, the URL) acquired in step S22.

[0074] In step S24, it is determined whether or not a connection to the answer screen has been established. As described above, the connection is established if the connection information (here, the URL) is within the validity period, whereas the connection is not established if the validity period has passed. If the connection is established, the result is determined as Yes in step S24, and the process proceeds to step S25. On the other hand, if the connection is not established, the result is determined as No in step S24, and as a result, this process in the personal terminal 20 is temporarily terminated, and this process is performed again from step S21.

[0075] A specific example of the answer screen displayed in this case will be described with reference to Fig. 10. Here, Fig. 10 is a schematic diagram showing one example of the answer screen displayed on the personal terminal 20 during the hearing support process. Fig. 10 shows three examples of answer screens as examples. As shown in each of FIGS. 10(A), 10(B), and 10(C), an answer screen 70 includes a call icon display area 71, a question display area 72, and a transition button display area 73 as display areas.

[0076] In the call icon display area 71, text showing guidance such as "If you have any questions, please contact us" and a call icon are displayed. When the patient is not sure of the intent of the question and does not know how to answer, the patient presses the call icon. This causes a call to be made to the pharmacist in charge who should respond to the call from the patient, and a voice call, video call, etc. can be made. This voice call, etc. can be realized, for example, by an IP (Internet Protocol) telephone function realized based on the control of the connection management unit 354, or a general telephone function provided in a smartphone. In this way, by making it possible to make a call only from the answer screen, a call to a medical professional such as a pharmacist can be made only in a limited situation, such as when answering. Therefore, it is possible to prevent a medical professional from being constantly contacted and becoming busy responding to calls.

[0077] In the question display area 72, questions for the patient are displayed. For example, in the question display area 72 of FIG. 10(A), a question is displayed to confirm attributes such as the patient's date of birth. In this case, the patient only needs to confirm that the attributes are correct, and does not need to enter any detailed information. Also, for example, in the question display area 72 of FIG. 10(B), a question is displayed to confirm the patient's residential history. The patient selects either "No" or "Yes", and if "Yes", enters the residential history in text. In this way, by changing the patient's answering method depending on the content of the question, it is possible to easily realize the patient's answer.

[0078] Also, for example, a question as to whether the patient is pregnant or breastfeeding is displayed in the question display area 72 in FIG. 10(C). As described above, in this embodiment, an answer screen is generated for each patient. Therefore, for example, if the patient's attribute is "male", a question such as that in FIG. 10(C) is not displayed, but if the patient's attribute is "female", a question such as that in FIG. 10(C) is displayed. That is, an answer screen is generated for each patient according to the patient's attributes, etc.

[0079] A button for returning to the previous question and a button for proceeding to the next question are displayed in the transition button display area 73. The patient can press these buttons to transition to the previous or next screen and answer the question.

[0080] 9, in step S25, the connection execution unit 252 establishes a communication connection with the answer screen, and transmits answers (i.e., input of answers) to questions on the answer screen, such as questions in a hearing regarding medication instruction, by the patient, to the hearing support server 30. This ends the present process in the personal terminal 20 once, and the present process is performed again from step S21.

[0081] [Operation of hearing support server 30] FIG. 11 is a flowchart showing the flow of the hearing support process executed by the hearing support server 30. The hearing support process in the hearing support server 30 starts when the hearing support server 30 is powered on.

[0082] In step S31, the answer screen generating unit 352 determines whether or not a request for a code image has been received from the pharmacy terminal 10. If a request for a code image has been received, the result in step S31 is determined as Yes, and the process proceeds to step S32. On the other hand, if a request for a code image has not been received, the result in step S32 is determined as No, and the process proceeds to step S35.

[0083] In step S32, the answer screen generating unit 352 generates an answer screen for the patient to answer (i.e., input answers to) questions such as questions regarding medication instruction, and corresponding connection information (here, a URL).

[0084] In step S33, the code image conversion unit 353 generates a code image by converting the connection information (here, the URL) generated in step S32.

[0085] In step S34, the code image conversion unit 353 transmits the code image generated in step S33 to the pharmacy terminal 10.

[0086] In step S35, the connection management unit 354 determines whether or not a connection request has been received from the pharmacy terminal 10. If a connection request has been received, the result in step S35 is determined as Yes, and the process proceeds to step S39. On the other hand, if a connection request has not been received, the result in step S35 is determined as No, and the process proceeds to step S36.

[0087] In step S36, the connection management unit 354 determines whether the connection information (here, the URL) is currently within its validity period. If it is within the validity period, the result in step S36 is Yes, and the process proceeds to step S37. On the other hand, if the validity period has passed, the result in step S36 is No, and the process proceeds to step S39.

[0088] In step S37, if the expiration date has not passed, the connection management unit 354 permits the pharmacy terminal 10 to connect to various information corresponding to the answer screen stored in the answer screen DB 375, and establishes this connection.

[0089] In step S38, the medical history registration section 355 temporarily stores the answer entered by the patient in the medical history DB 373.

[0090] In step S39, the medication history registration unit 355 determines whether or not a request to register the patient's answer in the medication history has been received from the pharmacy terminal 10. If a registration request has been received, the result in step S39 is determined as Yes, and the process proceeds to step S40. On the other hand, if a registration request has not been received, the result in step S39 is determined as No, and this process in the hearing support server 30 ends once, and the process is performed again from step S31.

[0091] In step S40, the patient's answer is not temporarily stored but is officially registered as a medical history in the medical history DB 373. In this case, if there are any corrections or additions made by the pharmacist, the medical history registration unit 355 reflects the corrections or additions and registers them as a medical history.

[0092] According to the hearing support process described above, connection information to the answer screen is converted into an image and output, enabling the personal terminal 20 to optically read this, and by connecting this personal terminal 20 to the answer screen, it is possible to input answers from the personal terminal 20. Therefore, the hearing support process can provide more appropriate support for questions in hearings and the like regarding medical or pharmaceutical guidance.

[0093] [Variations] The present invention is not limited to the above-described embodiment, and the present invention includes any modifications and improvements that can achieve the object of the present invention. In this case, the above-described embodiment and its modifications and improvements are included in the scope and gist of the invention described in this specification, etc., and are included in the scope of the invention described in the claims and their equivalents. As an example, the embodiment of the present invention described above may be modified as follows.

[0094] [Variation 1] In the above-described embodiment, it is assumed that the pharmacy terminal 10 is used by a pharmacist and the personal terminal 20 is used by a patient. It is also assumed that the patient becomes the respondent and answers the questions on the answer screen. This is not limited to this, and an entity other than the patient may use the personal terminal 20 to answer questions. In other words, the respondent is not limited to the patient, and may be another entity (for example, a medical professional or a patient's family member).

[0095] For example, the respondent may be a pharmacist who inputs the answer at a different pharmacy from the pharmacist who uses the personal terminal 20, a doctor or nurse who provides medical guidance to the patient at a hospital, a family member of the patient who knows the patient well, a visiting care worker (home helper) who visits the patient's home to assist the patient in daily life, or a physical therapist who provides rehabilitation guidance for the patient's physical functions. In other words, the respondent is not particularly limited as long as he or she is an entity that can provide some kind of answer to questions in an interview or the like regarding medical or pharmaceutical guidance.

[0096] These medical professionals and the patient's family members use their own smartphones or the like as personal terminals 20. In this case, pharmacy terminals 10 do not necessarily need to be installed in one insurance pharmacy, and may be installed, for example, in other insurance pharmacies where other pharmacists work, in hospitals where doctors and nurses work, or in the offices of medical professionals such as visiting caregivers (home helpers) and physical therapists.

[0097] In this case, the questions to be answered may be different depending on the medical staff or the patient's family who will be the answerer. For example, if the answerer is a pharmacist, a doctor, or a nurse, the questions may be more medically or pharmacologically specialized than the questions to the patient, and the pharmacist, doctor, or nurse may input the answers based on the contents orally confirmed with the patient. In addition, for example, if the answerer is a family member of the patient, the questions may be about the living conditions of the patient at home and the patient's chronic illness, and the family member may input the answers based on their memories of daily life, etc. In addition, for example, if the answerer is a visiting care worker (home helper), the questions may be about the living conditions of the patient at home and information on medicines received on behalf of the patient, and the visiting care worker (home helper) who has provided life assistance may input the answers. For this purpose, the answer screen DB 375 stores the contents of the questions to be asked (interview contents) and the contents of instruction for each combination of the patient and the answerer (here, the medical staff or the patient's family). Then, the answer screen generating unit 352 generates an answer screen for each combination of the selected patient and the selected answerer.

[0098] This makes it possible to realize support for questions such as interviews in response to each combination of patient and respondent, and since pharmacy terminal 10 is not used alternately by multiple people, not only between patients but also between medical staff and family members, it is possible to prevent contact infection of viruses and bacteria via the fingers used for operation and pharmacy terminal 10, which is a shared terminal. In addition, it is possible to reduce the effort required to manage pharmacy terminal 10, which is a shared terminal.

[0099] Furthermore, by registering the answers of such a plurality of medical practitioners and the patient's family in one medical history, the answers of various medical practitioners and the patient's family for one patient can be managed in a unified manner. Therefore, for example, when various medical practitioners and the patient's family are involved in providing comprehensive care for one patient in a community, the hearing support system 1 can be effectively utilized. This also makes it possible to grasp the characteristics of one patient more accurately. Therefore, the answer screen generating unit 352, which generates an answer screen for asking questions based on the patient's characteristics, can ask the patient questions that are more suitable for the patient's characteristics.

[0100] [Variation 2] In the above-described embodiment, it is assumed that the patient visits the pharmacy with a prescription and answers the questions on the answer screen on the personal terminal 20. In other situations, the answer may be provided on the answer screen on the personal terminal 20. For example, the pharmacist performs follow-up on the medication after dispensing as a task corresponding to the post-dispensing medication management instruction surcharge. In such a case, the answer may be provided on the answer screen on the personal terminal 20. In this case, the information of the address by which the personal terminal 20 used to read the code image can be contacted (for example, an email address that can be received by the email of the personal terminal 20) is registered in the patient attribute database 371 or acquired by asking a question on the answer screen. Then, when it is time to perform a follow-up at a later date, the answer screen generating unit 352 creates a new answer screen for the content of the question to be asked (the content of the hearing) in the follow-up on the taking status of the dispensed medication, etc. In addition, the answer screen generating unit 352 automatically generates a unique URL corresponding to this new answer screen and transmits it to the address information of the personal terminal 20 (here, an email address). The patient using the personal terminal 20 can connect to the new answer screen based on this URL and answer (i.e., input the answer) on this new answer screen. Then, the pharmacist can follow up by simply confirming the answer and approving the registration of the answer in the medical history. This makes it easier to follow up on medication after it has been dispensed.

[0101] [Variation 3] In the above-described embodiment, hearing support system 1 is constructed by a plurality of clients, ie, pharmacy terminal 10 and personal terminal 20, and hearing support server 30, which is a server.

[0102] Without being limited thereto, for example, the functions of the hearing support server 30 may be distributed and implemented on more servers (for example, cloud servers). For example, the function of a Web server realized by the connection management unit 354 or the like may be distributed and implemented on more servers (for example, cloud servers). In addition, the functions of the hearing support server 30 and the pharmacy computer may be integrated and implemented in one information processing device 800.

[0103] [Variation 4] In the above-described embodiment, it is assumed that the pharmacy terminal 10 is installed in a certain medical facility (e.g., a certain pharmacy) and various processes are performed in this certain medical facility. However, the present invention is not limited to this, and various processes may be performed in multiple medical facilities or facilities other than medical facilities.

[0104] For example, the content of the answer screen DB375 used by the answer screen generating unit 352 to generate an answer screen for a patient may be shared among a plurality of medical facilities. In this way, for example, when a medical worker at one medical facility updates the content of a question stored in the answer screen DB375 to a more appropriate one, the other medical facilities can then ask questions with the more appropriate content after the update. For example, when a new drug is approved, if one medical facility registers an answer screen for a question corresponding to the new drug, the other medical facilities can also ask questions corresponding to the new drug.

[0105] Furthermore, by sharing the contents of the answer screen DB375 in this manner, for example, in the case where a chain of multiple medical facilities is developed, it is possible to support medical personnel in each medical facility in asking the same questions and providing uniform services. In this case, the contents of the questions stored in the answer screen DB375 may be updated to more appropriate ones not at any one of the medical facilities but at a facility such as an operator of the chain store (so-called headquarters), and the updated contents may be shared among the medical facilities.

[0106] Furthermore, not only in the case of a chain expansion, but also when a partner medical facility (hereinafter referred to as a "center medical facility") and a partner medical facility (hereinafter referred to as a "satellite medical facility") form a new partnership, the contents of the answer screen DB375 of the center medical facility may be shared with the satellite medical facility. This makes it possible for medical personnel at the center medical facility and the satellite medical facility to ask the same questions and provide uniform services.

[0107] In these cases, the contents of the medication history DB 373 may be shared among a plurality of medical facilities and facilities other than medical facilities. That is, the answers entered by the patient on the answer screen stored in the medication history DB 373 may be shared. This allows, for example, a chain store operator or a central medical facility to collect the answer results from each medical facility and use the answer results for purposes such as statistical patient analysis.

[0108] As described above, rather than sharing the contents of the answer screen DB375, the answer screen generating unit 352 may make at least a portion of the contents of the answer screen DB375 used to generate an answer screen for a patient visiting a first medical facility different from the contents of the answer screen DB375 used to generate an answer screen for a patient visiting a second medical facility.

[0109] As a result, even if the prescribed drug and the characteristics of the patient to whom it is prescribed (for example, the patient's age, sex, chronic illness, etc.) are the same, the first medical facility generates an answer screen for answering the first question, while the second medical facility generates an answer screen for answering the second question. This allows questions to be asked of the patient in accordance with the policies and standards of the medical staff and operating companies of each medical facility, rather than simply asking standardized questions.

[0110] Furthermore, various processes in this embodiment may be performed not in a medical facility or the like visited by the patient, but in a place such as the patient's home. For example, a patient may send a prescription to a medical facility via the Internet or the like, and receive medicines at a place other than the medical facility. This is the case when a pharmacist delivers medicines corresponding to the prescription to the patient's home. In this case, the pharmacist may carry the pharmacy terminal 10 and execute various processes in this embodiment at the patient's home, thereby preventing contact infection with viruses or bacteria via the pharmacy terminal 10.

[0111] [Configuration example] As described above, the hearing support system 1 according to this embodiment includes the answer screen generating unit 352, the code image converting unit 353, and the connection managing unit 354. The answer screen generating unit 352 generates an answer screen for answering questions regarding medical or pharmaceutical guidance for each patient. The code image conversion unit 353 converts the connection information for the answer screen corresponding to the selected patient into an image and outputs it. The connection management unit 354 optically reads the output image and, in response to a connection request based on the connection information from the personal terminal 20 which has obtained the connection information based on the read image, establishes a connection between the answer screen corresponding to the selected patient and the personal terminal 20. In this way, the hearing support system 1 converts the connection information to the answer screen into an image and outputs it, enabling the terminal to optically read it, and also enables input of an answer from the terminal by connecting this terminal to the answer screen. This allows the respondent to input an answer using a smartphone or the like that he or she owns, without directly touching the pharmacy terminal 10, which is a shared terminal of the insurance pharmacy or the like. In this case, the pharmacy terminal 10, which is a shared terminal of the insurance pharmacy or the like, is not used alternately by multiple people, so that contact infection of viruses and bacteria via the fingers used for operation and the shared terminal can be prevented. Furthermore, the effort required to manage the shared terminal at the insurance pharmacy or the like can be reduced. Therefore, the hearing support system 1 according to the embodiment of the present invention can more appropriately support questions such as hearings regarding medical or pharmaceutical guidance.

[0112] The answer screen generating unit 352 generates an answer screen for each combination of the patient and the answerer, The code image conversion unit 353 converts the connection information to the answer screen corresponding to the combination of the selected patient and the selected answerer into an image and outputs the image. In response to the connection request, the connection management unit 354 establishes a connection between the answer screen corresponding to the combination of the selected patient and the selected answerer and the personal terminal 20. This allows multiple respondents (e.g., a patient and various medical staff) to use their own devices when entering answers. Therefore, even if there are multiple respondents, it is possible to prevent the spread of viruses and bacteria through the fingers used for operation and shared devices. Also, only the questions that each respondent should answer can be presented to each respondent.

[0113] The connection management unit 354 does not respond to the connection request after a predetermined time has elapsed from the time the code image conversion unit 353 outputs the image or from the time the personal terminal 20 optically reads the output image, and does not connect the answer screen corresponding to the selected patient to the personal terminal 20. This can prevent problems such as accidentally entering answers to a questionnaire from a past visit at a later date.

[0114] The answer screen generating unit 352 includes, in the answer screen, information for sending a message to a contact for medical or pharmaceutical advice. This allows messages to be sent to medical personnel only in limited situations, such as when a response is made. This prevents medical personnel from being constantly contacted and becoming overwhelmed with responding to messages.

[0115] The hearing support system 1 further includes a medical history registration unit 355 . The medical history registration unit 355 registers the answer received on the answer screen in the medical history of the corresponding patient. This reduces the workload of medical professionals and allows answers to be easily registered in medical histories.

[0116] After the answer on the answer screen is completed, the connection management unit 354 transmits to the personal terminal 20 connection information for a new answer screen corresponding to the selected patient. This allows the patient, etc. to continue to input answers using their own smartphone, etc., when they need to input new answers at a later date (for example, follow-up after dispensing). Also, the patient, etc. can be appropriately guided to the answer screen.

[0117] The answer screen generating unit 352 generates the answer screen based on the information stored in the answer screen DB 375. The information stored in the answer screen DB 375 is shared among multiple facilities that ask questions regarding medical or pharmaceutical guidance. This allows, for example, when a medical staff member at a medical facility updates the content of a question stored in the answer screen DB 375 to a more appropriate one, the updated, more appropriate question can be asked at other medical facilities afterwards. For example, when a new drug is approved, if a medical facility registers an answer screen for a question corresponding to the new drug, the other medical facilities can also ask a question corresponding to the new drug.

[0118] The above-described series of processes can be executed by hardware or software. In other words, the functional configurations in the above-mentioned embodiments are merely examples and are not particularly limited. That is, it is sufficient that any of the computers constituting the hearing support system 1 has a function capable of executing the above-mentioned series of processes as a whole, and the type of functional block used to realize this function is not particularly limited to the examples shown. Furthermore, one functional block may be configured as a single piece of hardware, a single piece of software, or a combination of both.

[0119] In addition, the recording medium containing the program for executing the series of processes described above may be composed not only of a removable medium distributed separately from the device body in order to provide the program to the user, but also of a recording medium etc. provided to the user in a state in which it is pre-installed in the device body.

[0120] Furthermore, the effects described in the above-mentioned embodiments are merely a list of the most preferable effects resulting from the present invention, and the effects of the present invention are not limited to those described in the present embodiments. [Explanation of symbols]

[0121] 1 Hearing support system, 10 pharmacy terminal, 20 personal terminal, 30 hearing support server, 40 network, 151, 251 user interface display control unit (UI display control unit), 151 code image output unit, 153 answer state management unit, 251 code image analysis unit, 252 connection execution unit, 351 user interface information generation unit (UI information generation unit), 352 answer screen generation unit, 353 code image conversion unit, 354 connection management unit, 355 medication history management unit, 356 database management unit (DB management unit), 371 patient attribute database (patient attribute DB), 372 prescription database (prescription DB), 373 medication history database (medication history DB), 374 instruction content database (instruction content DB), 375 answer screen storage unit, 800 information processing device, 811 CPU, 812 ROM, 813 RAM, 814 bus, 815 input unit, 816 Output unit, 817 storage unit, 818 communication unit, 819 drive, 820 imaging unit, 831 removable media, C two-dimensional code (code image)

Claims

1. A screen generating means for generating an answer screen for answering questions regarding medical or pharmaceutical guidance for each patient; a conversion means for converting the connection information to the answer screen corresponding to the selected patient into an image and outputting the image; a connection management means for optically reading the output image and, in response to a connection request based on the connection information from a terminal that has acquired the connection information based on the read image, establishing a connection between the answer screen corresponding to the selected patient and the terminal; A hearing support system comprising:

2. the screen generating means generates the answer screen for each combination of the patient and the respondent, the conversion means converts the connection information to the answer screen corresponding to the combination of the selected patient and the selected respondent into an image and outputs the image; the connection management means, in response to the connection request, establishes a connection between the answer screen corresponding to the combination of the selected patient and the selected respondent and the terminal; 2. The hearing support system according to claim 1, wherein the hearing support system comprises:

3. the connection management means does not respond to the connection request after a predetermined time has elapsed from the time when the conversion means outputs the image or the time when the terminal optically reads the output image, and does not connect the answer screen corresponding to the selected patient to the terminal.

3. The hearing support system according to claim 1, wherein the hearing support system comprises: a first section for receiving a voice from the first section;

4. the screen generating means includes, in the answer screen, information for sending to a contact point regarding medical or pharmaceutical guidance; 4. The hearing support system according to claim 1, wherein the hearing support system comprises: a first input section;

5. A medical history registration means for registering the answer received on the answer screen in the medical history of the corresponding patient is further provided.

5. The hearing support system according to claim 1, wherein the hearing support system comprises: a first input section;

6. the connection management means transmits, to the terminal, connection information for a new answer screen corresponding to the selected patient after the answer on the answer screen is completed.

6. The hearing support system according to claim 1, wherein the hearing support system comprises: a first input section;

7. the screen generating means generates the answer screen based on information stored in an answer screen database; The information stored in the answer screen database is shared among a plurality of facilities that ask questions regarding the medical or pharmaceutical guidance.

7. The hearing support system according to claim 1, wherein the hearing support system comprises: a first input section;

8. A screen generating step of generating an answer screen for each patient to answer questions regarding medical or pharmaceutical guidance; a conversion step of converting the connection information to the answer screen corresponding to the selected patient into an image and outputting the image; a connection management step of optically reading the output image and, in response to a connection request based on the connection information from a terminal that has acquired the connection information based on the read image, establishing a connection between the answer screen corresponding to the selected patient and the terminal; A hearing support method comprising the steps of:

9. A screen generation function that generates an answer screen for each patient to answer questions regarding medical or pharmaceutical guidance; a conversion function for converting the connection information to the answer screen corresponding to the selected patient into an image and outputting the image; a connection management function that optically reads the output image and, in response to a connection request based on the connection information from a terminal that has acquired the connection information based on the read image, establishes a connection between the answer screen corresponding to the selected patient and the terminal; A program characterized by causing a computer to realize the above.

Images