Continuous use support program, continuous use support device, continuous use support method, and recording medium

Abstract

To provide a continuous use support program that can increase user satisfaction in providing merchandise or service.SOLUTION: A continuous use support program includes a target trigger information acquisition procedure, a user input information acquisition procedure, a specification procedure, and conversation response procedure. The target trigger information acquisition procedure obtains target trigger information that includes information allowing discrimination of merchandise or service from another merchandise or service. The user input information acquisition procedure obtains user input information. The specification procedure specifies the merchandise or service based on the target trigger information. The conversation response procedure starts a conversation including a topic related to at least either the specified merchandise or service or the user input information.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present disclosure relates to a continued use support program, a continued use support device, a continued use support method, and a recording medium. [Background technology]

[0002] In recent years, with the rise in environmental awareness, there has been a push to reuse food and beverage containers, etc. For example, Patent Document 1 describes a system that enables the use of reusable cups for serving food and beverages from vending machines, stores, etc. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2008-197699 A Summary of the Invention [Problem to be solved by the invention]

[0004] The system in Patent Document 1 comprises a preparation process in which food or beverage selected by a purchaser is poured into a reusable cup in exchange for payment of the price of the food or beverage plus a cup deposit fee; a serving process in which the prepared food or beverage is provided to the purchaser together with the cup; an identification process in which the cup inserted through the cup insertion port after the purchaser has consumed the food or beverage is identified as being a genuine cup or not; a refund process in which the cup deposit fee is refunded if the inserted cup is determined to be a genuine cup in the identification process; and a washing process in which the returned cup is collected and washed, and the washed cup is subjected to the preparation process.

[0005] The system of Patent Document 1 does not have a mechanism for increasing user satisfaction with the provision of food and beverages or the service of using reusable cups. This poses a problem in that users who have used the service have little motivation to use the service of Patent Document 1 again. Furthermore, user satisfaction is important not only in the provision of food and beverages described in Patent Document 1, but also in the provision of various services and products.

[0006] Therefore, an object of the present disclosure is to provide a continued use support program, a continued use support device, a continued use support system, a continued use support method, and a recording medium that can improve user satisfaction when a product or service is provided. [Means for solving the problem]

[0007] In order to achieve the above objective, the present disclosure of the continued use support program includes: The method includes a target trigger information acquisition step, a user input information acquisition step, a determination step, and a conversation response step; The target trigger information acquisition step acquires target trigger information, The target trigger information includes information that can distinguish the product or service from other products or services, The user input information acquisition step acquires user input information, The identification step includes identifying the product or service based on the target trigger information; The conversation response step starts a conversation including a topic related to at least one of the identified product / service or the user input information. The present invention relates to a continuous use support program for causing a computer to execute each of the above procedures.

[0008] The continued use support device of the present disclosure includes: The present invention includes a target trigger information acquisition unit, a user input information acquisition unit, a determination unit, and a conversation response unit, The target trigger information acquisition unit acquires target trigger information, The target trigger information includes information that can distinguish the product or service from other products or services, The user input information acquisition unit acquires user input information, The identification unit identifies the product or service based on the target trigger information, The conversation response unit initiates a conversation including a topic related to at least one of the identified product / service or the user input information.

[0009] The method for supporting continued use according to the present disclosure includes: The method includes a target trigger information acquisition step, a user input information acquisition step, a specification step, and a conversation response step; The target trigger information acquisition step acquires target trigger information, The target trigger information includes information that can distinguish the product or service from other products or services, The user input information acquiring step acquires user input information, The identification step includes identifying the product or service based on the target trigger information, The conversation response step starts a conversation including a topic related to at least one of the identified product / service or the user input information. Each of the steps is a computer-implemented method. Effect of the Invention

[0010] According to the present disclosure, it is possible to improve user satisfaction when a product or service is provided. [Brief description of the drawings]

[0011] [Figure 1] FIG. 1 is a block diagram showing a configuration of an example of a continued use support device of the present disclosure. [Diagram 2] FIG. 2 is a block diagram showing an example of a hardware configuration of a continued use support device according to the present disclosure. [Diagram 3] FIG. 3 is a flowchart showing an example of a procedure of the continued use support program of the present disclosure. [Figure 4] FIG. 4 is a block diagram showing a configuration of another example of a continued use support device of the present disclosure. [Diagram 5]FIG. 5 is a flowchart showing another example of the procedure of the continued use support program of the present disclosure. [Figure 6] FIG. 6 is a block diagram showing a configuration of another example of a continued use support device of the present disclosure. [Figure 7] FIG. 7 is a flowchart showing another example of the procedure of the continued use support program of the present disclosure. [Figure 8] FIG. 8 is a block diagram showing a configuration of another example of a continued use support device of the present disclosure. [Figure 9] FIG. 9 is a flowchart showing another example of the procedure of the continued use support program of the present disclosure. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] In the present disclosure, "goods / services" means, for example, at least one of goods or services, and may mean either one. In the present disclosure, "goods" is not particularly limited, and may refer to, for example, an item that is the subject of a transaction. The transaction is not particularly limited, and may be, for example, a paid transaction or a free transaction. In the present disclosure, "services" is not particularly limited, and may be, for example, rental services, food and beverage services, transportation services such as taxis, content distribution services such as movies, experience services such as tourist spots, amusement parks, and zoos. The rental service may be a rental service for an item, or a rental service for a place such as a karaoke booth, a rental warehouse, or a lodging facility.

[0013] Hereinafter, the embodiments of the present disclosure will be described with reference to the drawings. The present disclosure is not limited to the following embodiments. In each of the following drawings, the same parts are given the same reference numerals. In addition, the explanations of each embodiment can be mutually incorporated unless otherwise specified, and the configurations of each embodiment can be combined unless otherwise specified. In this disclosure, each drawing can apply to one or more embodiments.

[0014] [Embodiment 1] The continued use support program of the present disclosure is a program for making a computer execute a target trigger information acquisition procedure, a user input information acquisition procedure, a specification procedure, and a conversation response procedure. The continued use support program of the present disclosure can also be said to be a program for making a computer function as a target trigger information acquisition procedure, a user input information acquisition procedure, a specification procedure, and a conversation response procedure. In addition, the continued use support program of the present disclosure can also be said to be a program for making a computer execute, for example, each step of the continued use support method described below.

[0015] The target trigger information acquisition step acquires target trigger information, The target trigger information includes information that can distinguish the product or service from other products or services, The user input information acquisition step acquires user input information, The identification step includes identifying the product or service based on the target trigger information; The conversation response step starts a conversation including a topic related to at least one of the identified product / service or the user input information.

[0016] In each of the steps, for example, "step" can be read as "processing". The continued use support program of the present disclosure may be recorded in a computer-readable recording medium, for example. The recording medium is, for example, a non-transitory computer-readable storage medium. The recording medium is not particularly limited, and examples thereof include random access memory (RAM), read-only memory (ROM), hard disk (HD), flash memory (for example, SSD (Solid State Drive), USB flash memory, SD / SDHC card, etc.), optical disk (for example, CD-R / CD-RW, DVD-R / DVD-RW, BD-R / BD-RE, etc.), magneto-optical disk (MO), floppy (registered trademark) disk (FD), etc. The continued use support program of the present disclosure (for example, also referred to as a programming product or program product) may be, for example, distributed from an external computer. The "distribution" may be, for example, distribution via a communication line network or distribution via a device connected by wire. The continued use support program of the present disclosure may be installed and executed on the device to which it is distributed, or may be executed without being installed. An information processing device capable of executing the continued use support program of the present disclosure may be, for example, a continued use support device of the present disclosure.

[0017] Next, the configuration of an example of a continued use support device of the present disclosure will be described with reference to FIG. 1. FIG. 1 is a block diagram showing an example of the configuration of a continued use support device 10 (hereinafter, also referred to as the present device 10) of the present disclosure. As shown in FIG. 1, the present device 10 includes a target trigger information acquisition unit 11, a user input information acquisition unit 12, a specification unit 13, and a conversation response unit 14. In addition, the present device 10 may include, for example, an input unit, an output unit, a display unit, and / or a storage unit, although not shown. The target trigger information acquisition unit, the user input information acquisition unit, the specification unit, and the conversation response unit can respectively execute, for example, a target trigger information acquisition procedure, a user input information acquisition procedure, a specification procedure, and a conversation response procedure in the continued use support program of the present disclosure.

[0018] The device 10 may be, for example, a single device including each of the above-mentioned units, or a device to which each of the above-mentioned units can be connected via a communication line network. The device 10 may be connected to an external device described later via the communication line network. The communication line network is not particularly limited, and a known network may be used, for example, wired or wireless. Examples of the communication line network include an Internet line, a World Wide Web (WWW), a telephone line, a Local Area Network (LAN), a Storage Area Network (SAN), a Delay Tolerant Networking (DTN), a Low Power Wide Area (LPWA), and a Local 5G (L5G). Examples of wireless communication include Wi-Fi (registered trademark), Bluetooth (registered trademark), a Local 5G, and a LPWA. Examples of the wireless communication may include a form in which each device directly communicates with each other (Ad Hoc communication), an infrastructure (infrastructure communication), and an indirect communication via an access point. The device 10 may be incorporated into a server as a system, for example. The device 10 may be, for example, a personal computer (PC, for example, desktop type or notebook type) in which the program of the present disclosure is installed, a smartphone, a tablet terminal, or the like. The device 10 may be, for example, in the form of cloud computing or edge computing in which at least one of the above-mentioned units is on a server and the other units are on a terminal. As a specific example, as shown in FIG. 1(B), a device 10A (for example, a user's terminal) including a target trigger information acquisition unit 11 and a user input information acquisition unit 12 and a device 10B (analysis and conversation response content generation server) including a specification unit 13 and a conversation response unit 14 may be connected to each other via a communication line network 30. In this case, various information acquired by the device 10A is transmitted to the device 10B, and the device 10B executes processing based on the various information transmitted, and transmits the execution result to the device 10A. Note that, in FIG. 1(B), the device 10A and the device 10B are directly connected to each other via the communication line network 30, but may be indirectly connected to each other via, for example, another server (for example, an SNS server) or the like.In addition, the configurations of the components of device 10A and device 10B shown in Fig. 1(B) are merely examples, and the present disclosure is not limited thereto. When device 10 is composed of multiple devices as shown in Fig. 1(B), device 10 is also called, for example, a continued use support system.

[0019] 2 illustrates a block diagram of a hardware configuration of the present device 10. The present device 10 includes, for example, a central processing unit (CPU, GPU, etc.) 101, a memory 102, a bus 103, a storage device 104, an input device 105, an output device 106, a communication device 107, etc. Each part of the present device 10 is connected to each other via the bus 103 by each interface (I / F).

[0020] The central processing unit 101 cooperates with other components through a controller (such as a system controller or an I / O controller) and controls the entire device 10. In the device 10, the central processing unit 101 executes, for example, the program of the present disclosure (the continued use support program) and other programs, and also reads and writes various information. Specifically, for example, the central processing unit 101 functions as a target trigger information acquisition unit 11, a user input information acquisition unit 12, an identification unit 13, and a conversation response unit 14. The device 10 may include, as a computing device, other computing devices such as a CPU, a GPU (Graphics Processing Unit), an APU (Accelerated Processing Unit), or a combination of these.

[0021] The bus 103 can also be connected to, for example, an external device. Examples of the external device include an external storage device (external database, etc.), a printer, an external input device, an external display device, an external imaging device, etc. The present device 10 can be connected to an external network (the above-mentioned communication line network) by, for example, a communication device 107 connected to the bus 103, and can also be connected to other devices via the external network.

[0022] An example of the memory 102 is a main memory (primary storage device). When the central processing unit 101 performs processing, the memory 102 reads various operation programs, such as the program of the present disclosure, stored in the storage device 104 described below, and the central processing unit 101 receives data from the memory 102 and executes the program. The main memory is, for example, a RAM (random access memory). The memory 102 may also be, for example, a ROM (read only memory).

[0023] The storage device 104 is also called an auxiliary storage device, for example, in contrast to the main memory (primary storage device). As described above, the storage device 104 stores an operating program including the program of the present disclosure. The storage device 104 may be, for example, a combination of a recording medium and a drive for reading and writing from and to the recording medium. The recording medium is not particularly limited, and may be, for example, an internal or external type, such as a HD (hard disk), a CD-ROM, a CD-R, a CD-RW, an MO, a DVD, a flash memory, a memory card, and the like. The storage device 104 may be, for example, a hard disk drive (HDD) in which a recording medium and a drive are integrated, and a solid state drive (SSD). When the present device 10 includes the storage unit, for example, the storage device 104 functions as the storage unit. The storage unit can store, for example, information of the user of the present device (name, identification number, attribute information (gender, age, organization, address, contact information, hobbies, preferences, etc.), biometric information, etc.), target trigger information, user input information, terminal identification information of the terminal, and the like.

[0024] In the present device 10, the memory 102 and the storage device 104 can also store various information such as log information, information acquired from an external database (not shown) or an external device, information generated by the present device 10, and information used when the present device 10 executes processing. In this case, the memory 102 and the storage device 104 may store, for example, the above-mentioned information on the user of the present device. Note that at least a portion of the information may be stored, for example, in an external server other than the memory 102 and the storage device 104, or may be distributed and stored in multiple terminals using block chain technology or the like. In addition, the memory 102 and the storage device 104 may function, for example, as a target trigger database described later.

[0025] The device 10 further includes, for example, an input device 105 and an output device 106. The input device 105 may be, for example, a pointing device such as a touch panel, a track pad, or a mouse; a keyboard; an imaging means such as a camera or a scanner; a card reader such as an IC card reader or a magnetic card reader; and an audio input means such as a microphone. The output device 106 may be, for example, a display device such as an LED display or a liquid crystal display; an audio output device such as a speaker; a printer; or the like. In the first embodiment, the input device 105 and the output device 106 are configured separately, but the input device 105 and the output device 106 may be configured as an integrated device, such as a touch panel display.

[0026] An example of processing by the continued use support program of the present disclosure will be described in more detail with reference to Fig. 3. Fig. 3 is a flowchart showing an example of each procedure of the continued use support program of the present disclosure. In the following description, a case will be described in which the continued use support program of the present disclosure is installed on a user's smartphone and the smartphone is used as a continued use support device of the present disclosure, but the present disclosure is not limited to the following example.

[0027] First, prior to the use of the continued use support program of the present disclosure, target trigger information is prepared in a form that can be used by the continued use support program of the present disclosure. Specifically, the target trigger information and a combination of a product or service identified by the target trigger information are recorded in a recording medium accessible by a device related to the continued use support program of the present disclosure (for example, a continued use support device or a continued use support system of the present disclosure described below). The recording medium is not particularly limited, and may be a recording medium (memory or storage device of the continued use support device) possessed by the continued use support device or the continued use support system of the present disclosure, or may be a recording medium outside the continued use support device or the continued use support system of the present disclosure. The recording medium on which the target trigger information and the combination of a product or service identified by the target trigger information are recorded is also referred to as a target trigger database, for example. The target trigger database may be generated, for example, by an administrator of the continued use support program of the present disclosure (the continued use support device or the continued use support system of the present disclosure), may be generated by a provider (administrator) of the product or service, or may be generated by a user. Furthermore, the target trigger database generated by the administrator of the continued use support program (continuous use support device or continued use support system) of the present disclosure may be updateable by, for example, a third party (for example, the provider of the product or service, or the user). This enables the continued use support program (continuous use support device or continued use support system) of the present disclosure to distinguish the product or service being used by the user from other products and services based on the target trigger information.

[0028] The target trigger database may further include other information on the product or service specified by the target trigger information. The other information is not particularly limited, and may include, for example, detailed information on the product or service; information on the place where the product or service is provided; information on other products or services related to the product or service; information on the purchaser of the product or service; and the purchaser information may include, for example, attribute information of the purchaser who purchases the product or service. The attribute information is not particularly limited, and may include, for example, the purchaser's gender, age, organization, address, contact information, hobbies, preferences, customer information, purchase information, location information, store visit information, number of store visits, behavioral habits, facial expression habits, and biological information. The attribute information may also be, for example, tag information including multiple pieces of information. The tag information may include, for example, a residential area, an age range, and the like. The age range is not particularly limited and may be, for example, a range including multiple arbitrarily set ages, or may be a division such as infants (e.g., 0-6 years old), children (e.g., 7-12 years old), students (e.g., 13-18 years old), adults (e.g., 18 years old or older), etc.

[0029] The target trigger information includes, for example, information (target identification information) that can distinguish the product or service that is the target of the continued use support program of the present disclosure from other products and services. The target identification information may be any information that can identify the product or service, and may include, for example, an identification number; an image of a target item (e.g., the product, an item provided for use by a person who receives the service when the service is provided, or an item provided for the provision of the service); a name of the target item (product name, service name, etc.); a location related to the provision of the product or service (e.g., location information of a service providing store, etc.); and the like. The form of the target trigger information is not particularly limited, and for example, the target identification information may be directly displayed, or a code that stores the target identification information may be displayed. The code is not particularly limited, and may be, for example, a one-dimensional code (e.g., a barcode) or a two-dimensional code (e.g., a QR code (registered trademark)). The code may also store, for example, information for starting the continued use support program of the present disclosure (for example, an access URL; a deep link or universal link set to start an application including the continued use support program of the present disclosure; etc.). The code may also store, for example, an access URL for a questionnaire about a product or service that can be answered as user input information described later.

[0030] In addition, in the continued use support program disclosed herein, the administrator of the continued use support program disclosed herein (continued use support device, continued use support method, continued use support system) and the provider (administrator) of the product or service may, for example, be the same or different.

[0031] When the target includes a product, for example, the target identification information may be attached to the product or the product's packaging, the target identification information may be attached to an item (e.g., a tag) attached to the product or the product's packaging, the target identification information may be attached to a certificate of the product's provision (e.g., a receipt, invoice), or the target identification information may be attached to the place where the product is provided. The place where the product is provided is not particularly limited, and examples of the place include a shelf on which the product is displayed. The method of attaching the identification information to the product or the product's packaging is not particularly limited, and for example, the identification information may be directly attached to the product or its packaging by a method such as printing or engraving, or the identification information may be indirectly attached by a method such as attaching an item (e.g., a sticker) to which the identification information is attached to the product or its packaging.

[0032] The identification information may be assigned to the service by, for example, assigning the target identification information to an object used for providing the service, or by assigning the target identification information to a place where the service is provided. The "objects used for the provision of services" are not particularly limited, and for example, refer to items related to the provision of services, and include objects used by recipients of the services. Specific examples of the "objects used for the provision of services" are not particularly limited, and for example, include loaned items in a rental service, tableware in a food and beverage service, and taxis in a taxi transportation service. The method of imparting the target identification information to the objects used for the provision of the services is not particularly limited, and can be the same as the method of imparting the target identification information to the products. The imparting of the target identification information to the place where the services are provided can be implemented by imparting the target identification information to, for example, food and beverage service, seats (booths) in movie theaters, etc.; boarding stations at attractions; guide signs at tourist spots; and the like.

[0033] The target trigger information acquisition unit 11 acquires the target trigger information (S1, target trigger information acquisition procedure). The target trigger information includes information that can distinguish a product or service from other product or service. The target trigger information is, for example, as described above. The acquisition of the target trigger information is not particularly limited, and an appropriate method can be used depending on the form of the target trigger information, for example, image recognition using a camera function, a code reading function, a GPS (Global Positioning System) function, etc. can be mentioned. As a specific example, when the target trigger information is a QR code (registered trademark) in which the target identification information is stored and attached to the target item, the user can acquire the target trigger information by reading the QR code (registered trademark) with a code reading function of the user's own smartphone with a camera function (continuation of use support device 10). For example, the device 10 may store the acquired target trigger information in the memory 102 or the storage device 104.

[0034] The user input information acquisition unit 12 acquires user input information (S2, user input information acquisition step). The user input information is, for example, information input by a user. The user input information may be, for example, information related to the product or service, or information unrelated to the product or service. The "information related to the product or service" may be, for example, information on the user's impressions of the product or service, responses to a questionnaire, the user's facial expressions, the user's actions, and the like. The format of the user input information is not particularly limited, and may be, for example, text information, audio information, image information, or a combination of these. The user input information acquisition unit 12 may store the user input information in the memory 102 or the storage device 104, for example.

[0035] When the user input information includes text information, for example, input from the input device 105 (for example, a touch panel, a keyboard, etc.) of the present device 10 can be acquired. In this case, the present device 10 may display a chat screen after acquiring the target trigger information in the step S1, and wait for the user to input user input information. Then, the user input information acquiring unit 12 can acquire, for example, information input to the chat screen waiting for input as the user input information.

[0036] When the user input information includes voice information, for example, the voice of the user can be acquired by the input device 105 (for example, a microphone) of the present device 10. In this case, the present device 10 may, for example, after acquiring the target trigger information in the step S1, control the microphone to an input standby state and wait for the user input information to be input by the user. Then, the user input information acquisition unit 12 can acquire, for example, the user's voice input to the microphone in the input standby state as the user input information.

[0037] When the user input information includes image information, for example, an image of the user can be acquired by the input device 105 (for example, a camera) of the present device 10. The image may be, for example, a still image or a video. In this case, the present device 10 may, for example, control the camera to a standby state after acquiring the target trigger information in the S1 step, and wait for the user to input the user input information. Then, the user input information acquisition unit 12 may, for example, acquire an image acquired by the standby camera as the user input information. Also, in this case, the user input information acquisition unit 12 may, for example, analyze the acquired image of the user by image analysis, and acquire the analysis result of the image as the user input information. The analysis result is not particularly limited, and may be, for example, information such as a facial image, facial expression, and movement of the user. As a specific example, the user input information acquisition unit 12 may perform face recognition processing on the acquired image of the user to recognize the facial image of the user, and further analyze the facial expression of the user by facial expression analysis, and acquire the analyzed facial expression of the user as the user input information.

[0038] Furthermore, the user input information acquiring unit 12 may acquire other information in addition to the user input information. Examples of the other information include user identification information and user attribute information. The user identification information may be any information that can identify the user, and may be information that identifies the user himself or the user terminal owned by the user. Examples of the user identification information include name, nickname, address, telephone number, email address, ID, password, IP address, MAC address, device specific information of the terminal (serial number of the terminal, identification number such as International Mobile Equipment Identifier), and the like. The attribute information is not particularly limited, and may be, for example, the user's gender, age, organization, address, contact information, hobbies, preferences, customer information, purchase information, location information, store visit information, number of store visits, behavioral habits, facial expression habits, biometric information, and the like. The attribute information may be, for example, tag information including a plurality of pieces of information. Examples of the tag information include a residential area, an age range, and the like. The age range is not particularly limited, and may be, for example, a range including a plurality of ages arbitrarily set, or may be a division such as infants (e.g., 0-6 years old), children (e.g., 7-12 years old), students (e.g., 13-18 years old), adults (e.g., 18 years old or older), etc. The user input information acquiring unit 12 may store, for example, the user identification information and the user attribute information in the memory 102 or the storage device 104.

[0039] The identification unit 13 identifies the product or service based on the target trigger information (S3, identification step). Specifically, the identification unit 13 can identify the type of the product or service by collating the acquired target trigger information with the target trigger database. In addition, when the identification unit 13 cannot identify the product or service as a result of collating the target trigger information with the target trigger database, for example, the identification unit 13 may inquire of the user about the product or service corresponding to the target trigger information. In this case, the identification unit 13 may notify the user, for example, "The product or service was not found. Please enter the name of the product or service," and may also present an input screen to request the user for information on the product or service corresponding to the target trigger information. Then, the identification unit 13 identifies the product or service corresponding to the target trigger information based on the input product or service information. In this case, the identification unit 13 may record the input product or service information in association with the target trigger information, and update the target trigger database.

[0040] The identification unit 13 may further determine whether or not the user is using the product service based on at least one of the target trigger information and the user input information. For example, the identification unit 13 extracts information on a place where the product or service specified by the target trigger information is provided from the target trigger database, and further identifies user location information from the user input information. Then, the identification unit 13 can determine that the user is using the product service when the user location information is within a predetermined range from the information on the place of provision. For example, the identification unit 13 may identify user location information from user input information, and determine that the user is using the product service when a predetermined time has elapsed since the location information was acquired, or when a predetermined time has elapsed since the location information was acquired. For example, the identification unit 13 may determine that the user is using the product service when a predetermined time has elapsed since the target trigger information was acquired, or when a predetermined time has elapsed since the target trigger information was acquired. The predetermined time may be, for example, a time starting from the time when reference information is acquired, or may be a time. Furthermore, without being limited thereto, for example, the identification unit 13 can determine that the user is using the product service when the target item (for example, a rental item in a rental service used by the user; tableware in a food and beverage service) is currently on loan based on information such as a status (for example, on loan, returned) of the target item as the target trigger information. Similarly, for example, the identification unit 13 can determine that the user is not using the product service when the target item has been returned.

[0041] The conversation response unit 14 starts a conversation including a topic related to at least one of the identified product / service or the user input information (S4, conversation response procedure). The conversation response unit 14 may start a conversation (chat) by text, for example, or may start a conversation by voice output. The "start of a conversation" may be, for example, starting a new conversation with the user, resuming an existing conversation, or participating in an existing conversation. The conversation response unit 14 may change the output format of the conversation, for example, according to the type of the user input information. Specifically, for example, the conversation response unit 14 may start a conversation in text when text information is input as the user input information, and start a conversation by voice output when voice information is input as the user input information. Note that the conversation response unit 14 is not limited to this, and may output voice information when text information is input as the user input information, and may output text information when voice information is input as the user input information. The conversation response unit 14 may also output a combination of text information and voice information, for example. The conversation response unit 14 may output information with a virtual personality (character) in a conversation, for example. In this case, the conversation response unit 14 may be set with a different personality for each of the products and services, or may be set with the same personality. When the information output by the conversation response unit 14 includes voice information, the voice information may be different for each of the personalities (characters). The output of the information with a personality will be described later. The conversation response unit 14 may further output, for example, image information. The image information is not particularly limited, and may be, for example, an image of a virtual character. This allows, for example, the user to feel as if the character has provided a topic of conversation, enabling a more immersive conversation experience.

[0042] The method of generating topics by the conversation response unit 14 is not particularly limited, and may be, for example, a scenario-type (rule-based) chatbot or an AI-type chatbot.

[0043] The scenario-based chatbot is, for example, a form in which a conversation including a topic related to at least one of the specified product or service, or the user input information is started using a script used in a conventionally known chatbot. The script is, for example, information that defines the flow of conversation (scenario) of the chatbot. The script may be, for example, stored in the memory 102 or storage device 104 of the device 10, or may be stored in an external database. In this case, the conversation response unit 14 can determine a topic to be output to the user based on the recorded script and the keyword, for example, using the information on the specified product or service, or the user input information, as a keyword. When the conversation response unit 14 outputs the information with a personality, for example, a script set for each personality can be used.

[0044] The AI ​​chatbot may be, for example, a machine learning chatbot, a deep learning chatbot, or a chatbot constructed using a large language model (LLM). Examples of chatbots constructed using the large language model include ChatGPT by Open AI, Bing by Microsoft, and Bard by Google (Alphabet). In this case, the conversation response unit 14 can, for example, input at least one of the specified product or service, or user input information to the AI ​​chatbot to create a topic for the user. Specifically, the conversation response unit 14 can generate a topic related to the specified product or service, or at least one of the user input information, by giving, for example, a prompt to the AI ​​chatbot with a constraint condition imposed so that the AI ​​chatbot generates a topic including either the specified product or service, or the user input information as a keyword. In addition, the conversation response unit 14 may impose a further constraint condition so as to generate a reaction that is consistent with the flow of the previous conversation. In this case, if it is difficult to give a consistent response, a constraint may be imposed such that the topic is changed using a word for changing the topic (e.g., "a digression," "by the way," etc.). The AI ​​chatbot may be fine-tuned, for example, using information in the target trigger database, so that it can give an appropriate response regarding the product or service. When the conversation response unit 14 outputs the information with personality, for example, by giving the AI ​​chatbot a prompt that enables a response that imitates the personality, it becomes possible to output the information with personality.

[0045] The conversation response unit 14 may, for example, acquire user response information and execute a response related to at least one of the response information, the specified product / service, or the user input information. In this case, the conversation response unit 14 may, for example, use the response information as a keyword and determine a topic to be output to the user based on the recorded script and the keyword, or may generate a topic by giving a prompt to an AI chatbot with a constraint to generate a topic including the response information.

[0046] When it is determined by S3 whether the user is using the product or service, the conversation response unit 14 may, for example, reflect the determination result in the response. In this case, the conversation response unit 14 may, for example, use the determination result as a keyword and determine a topic to be output to the user based on the recorded script and the keyword, or may generate a topic by giving a prompt to an AI chatbot that has a constraint to generate a topic including the determination result.

[0047] In this embodiment, an example in which S1 to S4 are executed in sequence has been described, but the continuous use support program of the present disclosure is not limited to this. For example, the continuous use support program of the present disclosure may execute S1 to S3 upstream of S4, and S1, S2, and S3 may be executed simultaneously or sequentially, and in the latter case, the execution order is arbitrary.

[0048] The continued use support method of the present disclosure is, for example, a method implemented by replacing each "procedure" in the continued use support program of the present disclosure with "process". Specifically, the continued use support method of the present disclosure includes a target trigger information acquisition process, a user input information acquisition process, a specification process, and a conversation response process, in which the target trigger information acquisition process acquires target trigger information, the target trigger information includes information that can distinguish a product service from other product services, the user input information acquisition process acquires user input information, the specification process specifies the product service based on the target trigger information, and the conversation response process starts a conversation including a topic related to at least one of the specified product service or the user input information. The continued use support method of the present disclosure can be implemented, for example, using the continued use support device 10 of the present disclosure shown in FIG. 1 or FIG. 2. Note that the continued use support method of the present disclosure is not limited to, for example, a method using the continued use support device 10. The continued use support method of the present disclosure can be implemented, for example, by using the description in the continued use support program and the continued use support device of the present disclosure.

[0049] A user who uses the continued use support program of the present disclosure, for example, when a product or service is provided, executes a target trigger information acquisition procedure and a user input information acquisition procedure, and inputs target trigger information related to the provided product or service and the user's own input information, and can start a conversation including a topic related to at least one of the identified product or service or the user input information by a conversation response procedure. Therefore, according to the continued use support program of the present disclosure, the user can enjoy a conversation related to the product or service, and it is expected that the satisfaction level when the product or service is provided will increase. As a result, for example, it is expected that a user who uses the continued use support program of the present disclosure will continue to use the service and product.

[0050] [Embodiment 2] Another example of the continued use support program of the present disclosure will be described.

[0051] The continued use support program of this embodiment is similar to the continued use support program of the first embodiment, except that, for example, in addition to the configuration of the continued use support program of the first embodiment, it includes a user information recording procedure, and the description thereof can be used. The continued use support program of this embodiment includes a user information recording procedure, which records at least one of the identified product / service, the user input information, and the conversation as user information, and the conversation response procedure reflects the recorded user information in a response.

[0052] Next, the continued use support device of this embodiment will be described with reference to Fig. 4. The continued use support device 10C of the present disclosure is similar to the continued use support device 10 of the first embodiment, except that it includes a user information recording unit 15 in addition to the configuration of the continued use support device 10 of the first embodiment, and the description thereof can be used. The continued use support program of this embodiment includes a user information recording unit 15, which records at least one of the identified product / service, the user input information, and the conversation as user information, and the conversation response unit 14 reflects the recorded user information in the response.

[0053] As shown in Fig. 4, the continued use support device 10C includes a user information recording unit 15 in addition to the configuration of the continued use support device 10 of embodiment 1. The hardware configuration of the continued use support device 10C is the same as that of the continued use support device 10 of Fig. 2, except that the central processing unit 101 includes the configuration of the continued use support device 10C of Fig. 4 instead of the configuration of the continued use support device 10 of Fig. 1.

[0054] An example of the process by the continued use support program of the present disclosure will be described in more detail with reference to Fig. 5. Fig. 5 is a flowchart showing an example of each procedure of the continued use support program of the present disclosure. In the following description, a case will be described in which the continued use support program of the present disclosure is installed on a user's smartphone and the smartphone is used as a continued use support device of the present disclosure, but the present disclosure is not limited to the following example.

[0055] First, steps S1 to S4 are carried out in the same manner as steps S1 to S4 in the first embodiment.

[0056] Next, the user information recording unit 15 records at least one of the specified product / service, the user input information, and the conversation as user information (S11, user information recording procedure). The user information recording unit 15 may record one piece of information as user information, or may record two or more pieces of information. For example, the user information recording unit 15 preferably records at least one of the specified product / service, the user input information, and the conversation in association with user identification information. This makes it possible to accumulate, for example, past conversation content and information on products and services provided for each user. The conversation may be, for example, a conversation log, or information for generating a conversation (for example, keywords entered in a script, prompts for an AI chatbot, etc.). The user information recording unit 15 may record the user information in, for example, the memory 102 or storage device 104 of the present device 10C, or may record the user information in an external storage device (external recording medium, external database).

[0057] The conversation response unit 14 reflects, for example, the recorded user information in the response (S12, conversation response procedure). S12 can be implemented in the same manner as in S4, except that the user information is used instead of or in addition to the specified product or service or the user input information. S12 enables, for example, a response that reflects the user information. Therefore, for example, a conversation that reflects the contents of past conversations and information on products and services provided for each user can be realized. Therefore, according to this embodiment, the user can enjoy continuous conversations related to the products and services provided to him / her, which is expected to have the effect of improving the user's attachment to the products or services. Therefore, according to this embodiment, it is also possible to increase the number of repeat customers of the products or services, for example.

[0058] In this embodiment, an example in which S1 to S4, S11, and S12 are executed in sequence has been described, but the continuous use support program of the present disclosure is not limited to this. For example, the continuous use support program of the present disclosure may execute S1 to S3 upstream of S4, and S1, S2, and S3 may be executed simultaneously or sequentially, and in the latter case, the execution order is arbitrary.

[0059] The continuous use support method of the present disclosure is, for example, a method implemented by replacing each "procedure" in the continuous use support program of the present disclosure with a "step." The continuous use support method of the present disclosure can be implemented by, for example, using the descriptions in the continuous use support program and the continuous use support device of the present disclosure.

[0060] [Embodiment 3] Another example of the continued use support program of the present disclosure will be described.

[0061] The continued use support program of this embodiment is similar to the continued use support program of the first embodiment, except that, for example, in addition to the configuration of the continued use support program of the first embodiment, a recommended information presentation procedure is included, and the description thereof can be used. The continued use support program of this embodiment includes a recommended information presentation procedure, and the recommended information presentation procedure presents recommended information related to at least one of the identified product / service, the user input information, and the conversation.

[0062] Next, the continued use support device of this embodiment will be described with reference to Fig. 6. The continued use support device 10D of the present disclosure is similar to the continued use support device 10 of the first embodiment, except that it includes a recommended information presentation unit 16 in addition to the configuration of the continued use support device 10 of the first embodiment, and the description thereof can be used. The continued use support program of this embodiment includes a recommended information presentation unit 16, and the recommended information presentation unit 16 presents recommended information related to at least one of the identified product / service, the user input information, and the conversation.

[0063] As shown in Fig. 6, the continued use support device 10D includes a recommended information presentation unit 16 in addition to the configuration of the continued use support device 10 of embodiment 1. The hardware configuration of the continued use support device 10D is the same as that of the continued use support device 10 of Fig. 2, except that the central processing unit 101 includes the configuration of the continued use support device 10D of Fig. 6 instead of the configuration of the continued use support device 10 of Fig. 1.

[0064] An example of the process by the continued use support program of the present disclosure will be described in more detail with reference to Fig. 7. Fig. 7 is a flowchart showing an example of each procedure of the continued use support program of the present disclosure. In the following description, a case will be described in which the continued use support program of the present disclosure is installed on a user's smartphone and the smartphone is used as a continued use support device of the present disclosure, but the present disclosure is not limited to the following example.

[0065] First, steps S1 to S4 are carried out in the same manner as steps S1 to S4 in the first embodiment.

[0066] Next, the recommendation information presenting unit 16 presents recommendation information related to at least one of the specified product / service, the user input information, and the conversation (S21, recommendation information presenting procedure). The recommendation information is not particularly limited, and includes, for example, content information output to the user by the device 10, and the form of information (text, image, video, audio, other information) is not particularly limited. Specific examples of the recommendation information include advertisements, information leading to an EC (Electric Commerce) site, corporate information such as CSR (corporate social responsibility) activities, coupon information, recommended menus, guides, and questionnaires. The recommendation information may be, for example, one or more pieces of information, and in the latter case, may include a combination of different types of information. The recommendation information presenting unit 16 can present recommendation information related to at least one of the specified product / service, the user input information, and the conversation, for example, by referring to a distribution information database in which distribution conditions and recommendation information are linked. The distribution information database may be stored in, for example, the memory 102 or the storage device 104 of the device 10D, or may be a database outside the device. The distribution conditions are not particularly limited, and may include, for example, attribute information of the user to be distributed, products or services, the user input information, and conversations. In the distribution information database, the number of distribution conditions associated with one piece of recommendation information may be, for example, one, or two or more.

[0067] In this embodiment, an example in which S1 to S4 and S21 are executed in sequence has been described, but the continuous use support program of the present disclosure is not limited to this. For example, the continuous use support program of the present disclosure may execute S1 to S3 upstream of S4, and S1, S2, and S3 may be executed simultaneously or sequentially, and in the latter case, the execution order is arbitrary.

[0068] The continuous use support method of the present disclosure is, for example, a method implemented by replacing each "procedure" in the continuous use support program of the present disclosure with a "step." The continuous use support method of the present disclosure can be implemented by, for example, using the descriptions in the continuous use support program and the continuous use support device of the present disclosure.

[0069] A user who uses the continued use support program of the present disclosure can, for example, execute a target trigger information acquisition procedure and a user input information acquisition procedure when a product or service is provided, and input target trigger information related to the provided product or service and the user's own input information, and can start a conversation including a topic related to at least one of the identified product or service or the user input information by a conversation response procedure. Therefore, according to the continued use support program of the present disclosure, the user can enjoy a conversation related to the product or service, and it is expected that the satisfaction level when the product or service is provided will be improved. Furthermore, according to the continued use support program of the present disclosure, for example, the recommended information presentation unit 16 can present recommended information related to at least one of the identified product or service, the user input information, and the conversation. Therefore, according to the continued use support program of the present disclosure, it is expected that the user who refers to the presented recommended information will continue to use the service and product.

[0070] [Embodiment 4] Another example of the continued use support program of the present disclosure will be described.

[0071] The continued use support program of this embodiment is similar to the continued use support program of the first embodiment, except that it includes a marketing information generation procedure in addition to the configuration of the continued use support program of the first embodiment, and the description thereof can be used. The continued use support program of this embodiment includes a marketing information generation procedure, and the marketing information generation procedure analyzes a user based on at least one of the target trigger information, the user input information, and the conversation, and generates marketing information for the user.

[0072] Next, the continued use support device of this embodiment will be described with reference to Fig. 8. The continued use support device 10E of the present disclosure is similar to the continued use support device 10 of the first embodiment, except that it includes a marketing information generation unit 17 in addition to the configuration of the continued use support device 10 of the first embodiment, and the description thereof can be used. The continued use support program of this embodiment includes a marketing information generation unit 17, and the marketing information generation unit 17 analyzes a user based on at least one of the target trigger information, the user input information, and the conversation, and generates marketing information for the user.

[0073] As shown in Fig. 8, the continued use support device 10E includes a marketing information generation unit 17 in addition to the configuration of the continued use support device 10 of embodiment 1. The hardware configuration of the continued use support device 10E is the same as that of the continued use support device 10 of Fig. 2, except that the central processing unit 101 includes the configuration of the continued use support device 10E of Fig. 8 instead of the configuration of the continued use support device 10 of Fig. 1.

[0074] An example of processing by the continued use support program of the present disclosure will be described in more detail with reference to Fig. 9. Fig. 9 is a flowchart showing an example of each procedure of the continued use support program of the present disclosure. In the following description, a case will be described in which the continued use support program of the present disclosure is installed on a user's smartphone and the smartphone is used as a continued use support device of the present disclosure, but the present disclosure is not limited to the following example.

[0075] First, steps S1 to S4 are carried out in the same manner as steps S1 to S4 in the first embodiment.

[0076] Next, the marketing information generating unit 17 analyzes the user based on at least one of the target trigger information, the user input information, and the conversation, and generates marketing information for the user (S31, marketing information generating procedure). The marketing information is, for example, information used for marketing of the user. Examples of the marketing information include the above-mentioned attribute information, information on the user's preferences, information on the user's values, and information on the user's friendships. Specific examples of the user's preference information include taste preferences (e.g., no sugar in coffee, likes spicy food), shape preferences (e.g., likes cute things, dislikes heavy things, doesn't like things that are hard), quantity preferences (e.g., this lunch box can be smaller, prefers larger drinks, less ice is better), temperature preferences (tastes better when it's warmer, has sensitive tongue), price preferences, and the like. Specific examples of the value information include price values ​​(something a little expensive is called "luxury": thrifty, this is a good deal (feels cheap compared to the price), brand orientation), values ​​on friendships, and strength of environmental orientation (too much packaging, becomes waste, etc.). The marketing information generation unit 17 can generate the above-mentioned marketing information, for example, by analyzing the target trigger information, the user input information, and the conversation. The marketing information generation unit 17 may store the generated marketing information in the memory 102 or the storage device 104, for example. The present device 10E can generate and store the marketing information of the user by the marketing information generation unit 17, and thus can store, for example, the user's preferences and reactions to products and services, thereby making it possible to provide more appropriate topics and recommendation information.

[0077] The marketing information generating unit 17 may further generate marketing information for the product / service. Specifically, the marketing information generating unit 17 identifies the product / service provided to the user based on the target trigger information. The marketing information generating unit 17 then analyzes the user input information and / or the conversation to extract the user's impressions of the product / service. The marketing information generating unit 17 may, for example, record the identified product / service and the impressions of the product / service in association with each other to generate marketing information for the product / service. The marketing information generating unit 17 may, for example, store the generated marketing information for the product / service in the memory 102 or the storage device 104.

[0078] In this embodiment, the example of sequentially executing S1 to S4 and S31 has been described, but the continuous use support program of the present disclosure is not limited to this. For example, the continuous use support program of the present disclosure may execute S1 to S3 upstream of S4, and S1, S2, and S3 may be executed simultaneously or sequentially, and in the latter case, the execution order is arbitrary.

[0079] The continuous use support method of the present disclosure is, for example, a method implemented by replacing each "procedure" in the continuous use support program of the present disclosure with a "step." The continuous use support method of the present disclosure can be implemented by, for example, using the descriptions in the continuous use support program and the continuous use support device of the present disclosure.

[0080] (Example) An example of a usage form of the continued use support program of the present disclosure will be described below. For example, coffee will be taken as an example of the product or service, and a case where a user purchases coffee will be described, but the present disclosure is not limited to the following specific example.

[0081] First, a user purchases coffee (e.g., Kilimanjaro) at a coffee shop. Next, the user reads the QR code (registered trademark) attached to the cup of the purchased coffee with his / her smartphone (a continued use support device in which the continued use support program of the present disclosure is installed). The continued use support device acquires target trigger information from the read QR code (registered trademark) and identifies the coffee (Kilimanjaro). The continued use support device also waits for text input or voice input. Here, when the user says, for example, "Oh, this was delicious. It smelled nice," the continued use support device acquires the user's statement as user input information using a voice recognition function. Then, the continued use support device generates a topic, "This was coffee made with Kilimanjaro. We are particular about roasting, so next time, why don't you try something a little different and drink Brazil and compare the aroma?" from the product "Coffee (Kilimanjaro)" specified by the target trigger information and the statement "Oh, this was delicious. It had a nice aroma" acquired from the user input information, and starts a conversation. Furthermore, the continued use support device may display a coupon for "Coffee (Brazil)" that can be used at the coffee shop that sold the coffee on the screen as recommendation information. This leaves the user with an impression that they had a conversation about the purchased coffee (Kilimanjaro), and the user's impression and attachment to the product coffee (Kilimanjaro) and the coffee shop where the coffee was purchased are strengthened, and it is expected that the user's satisfaction will be improved. In addition, the continued use support device presents a coupon that can be used at the coffee shop, which is expected to lead to the user's next purchase behavior. Then, the continued use support device records the identified product or service, the user input information, and the conversation (conversation log) as user information.

[0082] Next, when the user presents the coupon and purchases coffee (Brazil) at the coffee shop, the user reads the QR code (registered trademark) attached to the cup of the purchased coffee (Brazil) with the continued use support device, as described above. The continued use support device acquires target trigger information from the read QR code (registered trademark) and identifies the coffee (Brazil). The continued use support device refers to the previous conversation log, generates a topic such as "It seems that you have drunk the recommended coffee (Brazil). How was the aroma?" and starts a conversation. In response to this, if the user responds that "I prefer something with a stronger aroma," the continued use support device can provide, for example, a topic about coffee with a stronger aroma, or information such as sweets that go well with the coffee the user is eating or drinking. This is expected to further improve the user's experience value at the coffee shop, and to improve satisfaction with the coffee provided and the coffee shop.

[0083] Although the present disclosure has been described above with reference to the embodiments, the present disclosure is not limited to the above-mentioned embodiments. Various modifications that can be understood by a person skilled in the art can be made to the configuration and details of the present disclosure within the scope of the present disclosure. Furthermore, each embodiment can be appropriately combined with other embodiments.

[0084] <Additional Notes> Some or all of the above embodiments may be described as follows, but are not limited to the following supplementary notes. (Appendix 1) The method includes a target trigger information acquisition step, a user input information acquisition step, a determination step, and a conversation response step; The target trigger information acquisition step acquires target trigger information, The target trigger information includes information that can distinguish the product or service from other products or services, The user input information acquisition step acquires user input information, The identification step includes identifying the product or service based on the target trigger information; The conversation response step starts a conversation including a topic related to at least one of the identified product / service or the user input information. A continuous use support program for causing a computer to execute each of the above procedures. (Appendix 2) The continuous use support program according to claim 1, wherein the conversation response procedure acquires user response information and executes a response related to at least one of the response information, the identified product / service, or the user input information. (Appendix 3) The identification step includes determining whether or not a user is using the product / service based on at least one of the target trigger information and the user input information; 3. The continued use support program according to claim 1, wherein the conversation response step reflects the determination result in a response. (Appendix 4) Including a user information recording procedure; the user information recording step includes recording at least one of the identified product / service, the user input information, and the conversation as user information; The continuous use support program according to any one of appendices 1 to 3, wherein the conversation response procedure reflects the recorded user information in the response. (Appendix 5) A procedure for presenting recommendation information is included, The continuous use support program according to any one of appendices 1 to 4, wherein the recommendation information presentation step presents recommendation information related to at least one of the identified product / service, the user input information, and the conversation. (Appendix 6) Marketing information generation steps are included; The marketing information generation step of the present invention is to analyze a user based on at least one of the target trigger information, the user input information, and the conversation, and generate marketing information for the user. (Appendix 7) The present invention includes a target trigger information acquisition unit, a user input information acquisition unit, a determination unit, and a conversation response unit, The target trigger information acquisition unit acquires target trigger information, The target trigger information includes information that can distinguish the product or service from other products or services, The user input information acquisition unit acquires user input information, The identification unit identifies the product or service based on the target trigger information, The conversation response unit initiates a conversation including a topic related to at least one of the identified product / service or the user input information. (Appendix 8) The continued use support device according to claim 7, wherein the conversation response unit acquires user response information and executes a response related to at least one of the response information, the identified product / service, or the user input information. (Appendix 9) The identification unit determines whether or not a user is using the product / service based on at least one of the target trigger information and the user input information; The continued use support device according to claim 7 or 8, wherein the conversation response unit reflects the determination result in a response. (Appendix 10) A user information recording unit is included, the user information recording unit records at least one of the identified product / service, the user input information, and the conversation as user information; The continued use support device according to any one of appendices 7 to 9, wherein the conversation response unit reflects the recorded user information in the response. (Appendix 11) A recommendation information presentation unit is included, The device for continued use described in any one of appendices 7 to 10, wherein the recommendation information presentation unit presents recommendation information related to at least one of the identified product / service, the user input information, and the conversation. (Appendix 12) A marketing information generating unit is included, The marketing information generation unit analyzes the user based on at least one of the target trigger information, the user input information, and the conversation, and generates marketing information for the user. (Appendix 13) The method includes a target trigger information acquisition step, a user input information acquisition step, a specification step, and a conversation response step; The target trigger information acquisition step acquires target trigger information, The target trigger information includes information that can distinguish the product or service from other products or services, The user input information acquiring step acquires user input information, The identification step includes identifying the product or service based on the target trigger information, The conversation response step starts a conversation including a topic related to at least one of the identified product / service or the user input information. The method for supporting continued use, wherein each of the steps is executed by a computer. (Appendix 14) The method for continued use support described in Appendix 13, wherein the conversation response step acquires user response information and executes a response related to at least one of the response information, the identified product / service, or the user input information. (Appendix 15) The identification step includes determining whether or not a user is using the product / service based on at least one of the target trigger information and the user input information; The method for continued use support according to claim 13 or 14, wherein the conversation response step reflects the determination result in a response. (Appendix 16) A user information recording step is included, the user information recording step includes recording at least one of the target trigger information, the user input information, and the conversation as user information; The method for continued use support according to any one of appendices 13 to 15, wherein the conversation response step reflects the recorded user information in a response. (Appendix 17) A recommendation information presentation step is included, The method for continued use support described in any one of Appendices 13 to 16, wherein the recommendation information presentation step presents recommendation information related to at least one of the target trigger information, the user input information, and the conversation. (Appendix 18) A marketing information generating step is included; The method for continued use support described in any one of Appendices 13 to 17, wherein the marketing information generation process analyzes the user and generates marketing information for the user based on at least one of the target trigger information, the user input information, and the conversation. (Appendix 19) The method includes a target trigger information acquisition step, a user input information acquisition step, a determination step, and a conversation response step; The target trigger information acquisition step acquires target trigger information, The target trigger information includes information that can distinguish the product or service from other products or services, The user input information acquisition step acquires user input information, The identification step includes identifying the product or service based on the target trigger information; The conversation response step starts a conversation including a topic related to at least one of the identified product / service or the user input information. A computer-readable recording medium having recorded thereon a continued use support program for causing a computer to execute each of the above procedures. (Appendix 20) 20. The recording medium of claim 19, wherein the conversational response procedure acquires user response information and executes a response related to at least one of the response information, the identified product / service, or the user input information. (Appendix 21) The identification step includes determining whether or not a user is using the product / service based on at least one of the target trigger information and the user input information; 21. The recording medium according to claim 19, wherein the conversation response procedure reflects the determination result in a response. (Appendix 22) Including a user information recording procedure; the user information recording step includes recording at least one of the identified product / service, the user input information, and the conversation as user information; 22. The recording medium according to any one of appendices 19 to 21, wherein the conversational response procedure reflects the recorded user information in the response. (Appendix 23) A procedure for presenting recommendation information is included, 23. The recording medium according to any one of appendices 19 to 22, wherein the recommendation information presentation step presents recommendation information related to at least one of the identified product / service, the user input information, and the conversation. (Appendix 24) A step of generating marketing information is included. A recording medium described in any one of Appendices 19 to 23, wherein the marketing information generation step analyzes the user and generates marketing information for the user based on at least one of the target trigger information, the user input information, and the conversation. [Industrial Applicability]

[0085] According to the present disclosure, since users can have conversations including topics related to products or services, it is expected that user satisfaction at the time of providing products or services will be improved. Therefore, the present disclosure is applicable to, for example, various commercial transaction fields. [Explanation of symbols]

[0086] 10. Continuation of Use Support Device 11 Target trigger information acquisition unit 12 User input information acquisition section 13 Specific section 14 Conversation response section 15 User information recording section 16 Recommendation information presentation section 17 Marketing Information Generation Department 101 Central Processing Unit 102 Memory 103 Bus 104 Storage device 105 Input Device 106 Output Device 107 Communication Devices

Claims

1. The method includes a target trigger information acquisition step, a user input information acquisition step, a determination step, and a conversation response step; The target trigger information acquisition step acquires target trigger information, The target trigger information includes information that can distinguish the product or service from other products or services, The user input information acquisition step acquires user input information, The identification step includes identifying the product or service based on the target trigger information; The conversation response step starts a conversation including a topic related to at least one of the identified product / service or the user input information. A continuous use support program for causing a computer to execute each of the above procedures.

2. 2. The program according to claim 1, wherein the conversation response step acquires user response information and executes a response related to at least one of the response information, the identified product / service, or the user input information.

3. The identification step includes determining whether or not a user is using the product / service based on at least one of the target trigger information and the user input information; 3. The program according to claim 1, wherein the conversation response step reflects the result of the determination in a response.

4. Including a user information recording procedure; the user information recording step includes recording at least one of the identified product / service, the user input information, and the conversation as user information; The program according to claim 1 , wherein the conversation response step reflects the recorded user information in the response.

5. A procedure for presenting recommendation information is included, The program according to claim 1 , wherein the step of presenting recommended information presents recommended information related to at least one of the identified product / service, the user input information, and the conversation.

6. Marketing information generation steps are included; 6. The continued use support program according to claim 1, wherein the marketing information generation step analyzes the user based on at least one of the target trigger information, the user input information, and the conversation, and generates marketing information for the user.

7. The present invention includes a target trigger information acquisition unit, a user input information acquisition unit, a determination unit, and a conversation response unit, The target trigger information acquisition unit acquires target trigger information, The target trigger information includes information that can distinguish the product or service from other products or services, The user input information acquisition unit acquires user input information, The identification unit identifies the product or service based on the target trigger information, The conversation response unit initiates a conversation including a topic related to at least one of the identified product / service or the user input information.

8. The continued use support device according to claim 7 , wherein the conversation response unit acquires user response information and executes a response related to at least one of the response information, the identified product / service, or the user input information.

9. The method includes a target trigger information acquisition step, a user input information acquisition step, a specification step, and a conversation response step; The target trigger information acquisition step acquires target trigger information, The target trigger information includes information that can distinguish the product or service from other products or services, The user input information acquiring step acquires user input information, The identification step includes identifying the product or service based on the target trigger information, The conversation response step starts a conversation including a topic related to at least one of the identified product / service or the user input information. The method for supporting continued use, wherein each of the steps is executed by a computer.

10. The method includes a target trigger information acquisition step, a user input information acquisition step, a determination step, and a conversation response step; The target trigger information acquisition step acquires target trigger information, The target trigger information includes information that can distinguish the product or service from other products or services, The user input information acquisition step acquires user input information, The identification step includes identifying the product or service based on the target trigger information; The conversation response step starts a conversation including a topic related to at least one of the identified product / service or the user input information. A computer-readable recording medium having recorded thereon a continued use support program for causing a computer to execute each of the above procedures.

Images