Knowledge management system and knowledge management program

Abstract

To enable storing information exchanged between members of a group as common knowledge.SOLUTION: This knowledge management system comprises: a page data generating / updating unit that generates and updates page data including subject data associated with a subject indicating content of knowledge; a discussion data generation unit that generates discussion data as a set of information exchanged between users; a classification candidate output unit that outputs a candidate of the page data corresponding to the discussion data; and a classification selection unit that selects at least one piece of page data from among the candidates of the page data output from the classification candidate output unit. The page data generating / updating unit updates the one piece of page data by associating the one piece of page data selected by the classification selection unit with the discussion data.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to a knowledge management system and a knowledge management program for managing the knowledge of an organization such as a company. [Background technology]

[0002] Since an organization such as a company has many members and many departments, it is becoming increasingly important to share information among such many members or among such many departments. In addition, in an organization, it is extremely important to promote such information sharing to facilitate operations in terms of business expansion, profit increase, etc. Information shared by a specific person in the form of tacit knowledge is shared by many members as explicit knowledge, and by using this, new discoveries are made, new tacit knowledge is born, and it can be further converted into explicit knowledge. By repeating such activities, the knowledge resources shared in the business entity can be enriched. In this way, the importance of knowledge management systems for sharing and managing various information in organizations is increasing (see, for example, Patent Document 1).

[0003] However, in the current knowledge sharing system, the types of information that can be shared are limited, and there is a problem that sufficient information sharing is not possible between members or departments. For example, members of an organization use chat tools to communicate and hold meetings, but the information exchanged through chat tools is not shared sufficiently by the current knowledge management system. The reason for this is that in chat tools, the exchanged information (conversations) is arranged in chronological order, and old information moves to the top of the history, making it difficult to search for it. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2008-257674 A Summary of the Invention [Problem to be solved by the invention]

[0005] An object of the present invention is to provide a knowledge management system and a knowledge management program that make it possible to accumulate information exchanged among members of an organization as shared knowledge. [Means for solving the problem]

[0006] In order to solve the above problems, the knowledge management system according to the present invention includes a page data generating / updating unit that generates and updates page data including subject data related to a subject that indicates the content of knowledge, a discussion data generating unit that generates discussion data as a collection of information exchanged between users, a classification candidate output unit that outputs candidates for the page data corresponding to the discussion data, and a classification selection unit that selects at least one page data from the candidates for the page data output from the classification candidate output unit. The page data generating / updating unit updates the one page data selected by the classification selection unit by associating the one page data with the discussion data.

[0007] The knowledge management program according to the present invention is configured to cause a computer to execute the steps of generating and updating page data including subject data related to a subject indicating the content of knowledge, generating discussion data as a collection of information exchanged between users, outputting candidates for the page data corresponding to the discussion data, and selecting at least one page data from the output candidates for the page data. The page data update involves updating the one page data by associating the selected one page data with the discussion data. Effect of the Invention

[0008] According to the present invention, it is possible to provide a knowledge management system and a knowledge management program that enable information exchanged among members of an organization to be accumulated as shared knowledge. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 is a schematic diagram illustrating a configuration of a knowledge management system 1 according to a first embodiment. [Diagram 2] FIG. 2 is a block diagram illustrating detailed configurations of a server computer 100 and a user terminal 400. [Diagram 3] 1 shows an example of display of page data. [Figure 4] An example of an execution screen of the chat system 300 will be described. [Diagram 5] An example of an execution screen of the chat system 300 will be described. [Figure 6] An example of an execution screen of the chat system 300 will be described. [Figure 7] An example of an execution screen of the chat system 300 will be described. [Figure 8] 13 shows an example of a display screen of page data after classification of discussion data into page data has been completed. [Figure 9] 1 is an example of discussion data that has been generated and classified (linked) into page data. [Figure 10] 11 is a schematic diagram illustrating how discussion data linked to page data is finalized, updated, or archived. FIG. [Figure 11] The creation of page data and the linking operation of discussion data by the knowledge management system of the first embodiment will be described. [Figure 12] FIG. 2 is a schematic diagram illustrating an example of a method for storing page data in the knowledge management system 1 of the first embodiment. [Figure 13] An example of a method for linking page data and discussion data in the knowledge management system 1 of the first embodiment will be described. [Figure 14] FIG. 11 is a schematic diagram illustrating the configuration of a knowledge management system 1A according to a second embodiment. [Figure 15]FIG. 11 is a schematic diagram illustrating the configuration of a knowledge management system 1B according to a third embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, the present embodiment will be described with reference to the accompanying drawings. In the accompanying drawings, functionally identical elements may be indicated by the same numbers. Note that the accompanying drawings show embodiments and implementation examples according to the principles of the present disclosure, but these are for understanding the present disclosure and are not to be used to interpret the present disclosure in a limiting manner. The description in this specification is merely a typical example and does not limit the scope or application of the present disclosure in any sense.

[0011] In the present embodiment, the description is given in sufficient detail for a person skilled in the art to implement the present disclosure, but it should be understood that other implementations and forms are possible, and that changes in configuration and structure and substitutions of various elements are possible without departing from the scope and spirit of the technical ideas of the present disclosure. Therefore, the following description should not be interpreted as being limited thereto.

[0012] [First embodiment] First, the configuration of a knowledge management system 1 according to a first embodiment will be described with reference to Fig. 1. This knowledge management system 1 is configured by connecting a server computer 100, a database 200, and a chat system 300 via a network NW. A user of this knowledge management system 1 can access the knowledge management system 1 from a user terminal 400 (desktop computer, notebook computer, smartphone, tablet, etc.) that the user manages, and use this system.

[0013] The server computer 100 has a function of classifying and storing information shared among users (e.g., members of a company) who use the present system 1, and constitutes the core of the knowledge management system 1. The database 200 stores various data and backup data necessary for the operation of the present system 1. Although only one server computer 100 is shown in FIG. 1, it goes without saying that one system may comprise multiple server computers in a distributed form, and the multiple server computers may work together to perform the functions described below. The database 200 may be constituted in part or in whole by the storage unit of the server computer 100.

[0014] Chat system 300 is a system for users of this system 1 to exchange information and hold conferences by chat. Chat system 300 is a computer configured to be able to execute a chat program. The computer constituting chat system 300 may be a computer independent of server computer 100, but chat system 300 may also be realized by server computer 100. Chat system 300 may also be a chat system operated by an operator other than the operator of server computer 100.

[0015] The user terminal 400 is configured to enable users to exchange information by chat using the chat system 300. The server computer 100 has a function of importing chat data exchanged in the chat system 300, converting it into discussion data, and importing it into page data as knowledge data. After the page data is stored in the server computer 100, it is searched and displayed by the user terminal 400 as appropriate, and is used as shared knowledge between users.

[0016] 2, the detailed configuration of the server computer 100 and the user terminal 400 will be described. The server computer 100 can be configured to include, as hardware components, a CPU 101, a ROM 102, a RAM 103, a hard disk drive (HDD) 104, a flash memory 105, an input unit 106 for inputting data, a display unit 107 for displaying various data, and a communication control unit 108.

[0017] The CPU 101 is a control circuit that executes the knowledge management program according to the present embodiment to control the overall operation of the system 1. The ROM 102, the RAM 103, the HDD 104, and the flash memory 105 are storage units that store the knowledge management program and various generated data.

[0018] The knowledge management program, when executed by the server computer 100, realizes, for example, a page data generating / updating unit 121, a discussion data generating unit 122, a discussion data analyzing unit 123, a classification candidate output unit 124, a classification selecting unit 125, and a display control unit 126 inside the server computer 100. In addition, the knowledge management program realizes a page data storage unit 131 and a discussion data storage unit 132 in a storage unit (for example, HDD 104).

[0019] The page data generating / updating unit 121 is a part that generates page data and updates it appropriately. Page data is basic data constituting a knowledge management system, and multiple types of page data are generated for each subject that indicates the content of knowledge. The page data includes subject data (Subject) that indicates the content of the subject, and discussion data (Discussion) as a collection of information discussed and exchanged among users within a company about the subject using the chat system 300. As an example, the discussion data can be generated according to chat data exchanged in the chat system 300. The discussion data may also be generated according to the result of information exchange carried out outside the chat system 300.

[0020] The discussion data generating unit 122 has a function of generating discussion data based on chat data. The discussion data analyzing unit 123 has a function of analyzing the contents of the generated discussion data. The classification candidate output unit 124 has a function of determining candidates for page data into which the discussion data can be classified based on the analysis result by the discussion data analyzing unit 123, and outputting the candidates.

[0021] The classification selection unit 125 has a role of selecting page data selected by a user from among multiple page data candidates, and linking the selected page data with the target discussion data. According to the result of the selection by the classification selection unit 125, the page data generation / update unit 121 updates the page data so as to link the discussion data with the corresponding page data. The display control unit 126 controls the display of various data such as page data displayed on the display of the user terminal 400.

[0022] The user terminal 400 includes a chat input / output unit 401 and a selection input unit 402. The chat input / output unit 401 has a function of inputting chat messages in the chat system 300 using a keyboard or the like, and displaying chat messages exchanged between members on a display or the like. The selection input unit 402 is a part for executing a selection input operation performed by a user when generating discussion data from chat data, as will be described later.

[0023] The page data is generated in advance in the number corresponding to themes anticipated by the administrator of the server computer 100, and stored in the server computer 100. Note that instead of being generated by the administrator of the server computer 100, the page data may be generated by an external worker and stored in the server computer 100. The page data generating / updating unit 121 may also be configured to automatically generate page data using artificial intelligence (AI) in accordance with data related to corporate activities (e.g., business plans, press releases, external news data, etc.).

[0024] To explain an example with reference to Fig. 3, the page data includes subjects such as "Project B", "Project C", "DX Promotion Plan" and the like as subject data, and page data is generated for each subject. It is possible to generate (delete) new page data over time, and existing page data may be divided or integrated. The discussion data included in the page data may be empty data immediately after the page data is generated.

[0025] When the discussion data is generated, the discussion data is combined with page data corresponding to the contents of the discussion data, and the data are stored in an associated state. The page data is searchable on the user terminal 400, and the user of the user terminal 400 (such as a member of a company) can utilize the page data to utilize the shared knowledge (explicit knowledge) within the company and use it to create further knowledge. New knowledge created based on the shared knowledge can be shared within the company as new shared knowledge by updating the discussion data.

[0026] An example of an execution screen of the chat system 300 will be described with reference to Figs. 4 to 7. The chat system 300 is configured to enable chats to be held on various themes, and on the top page shown in Fig. 4, chat rooms are created for each theme, and a user can select one of the chat rooms. When a chat room is selected, the user who made the selection can enter the chat room and join the discussion. In each chat room, the chat theme and its constituent members are displayed. In Fig. 4, four types of chat rooms are created as an example, and a user can select one of them using an input device (mouse, touch panel, etc.).

[0027] FIG. 5 is an example of a screen showing chat contents in chronological order when one of a plurality of chat rooms (for example, "B project room") is selected. In this example screen, posts by members other than the user are displayed in chronological order on the left side of the screen, and posts by the user are displayed in chronological order on the right side of the screen. When posting a chat, the user enters characters or symbols indicating the chat contents in box 301 and posts by pressing post button 302. To exit the chat room and end the chat, the user presses exit button 303. To edit chat data, which is the chat contents of the displayed chat room, and generate discussion data, the user presses record button 304. The display format of chat contents in a chat room is not limited to that shown in FIG. 5.

[0028] When the record button 304 is pressed, a discussion data generation screen as shown in Fig. 6 is displayed from the chat room screen. This discussion data generation screen has a screen similar to the chat screen in Fig. 6, but in addition, a check box 305 for selection is displayed to the side of each post. Buttons for user input are displayed below the discussion data generation screen, and as examples, an automatic selection button 307, a select all button 308, and a confirm button 309 are displayed.

[0029] In normal operations, the user selects the displayed posts that he or she wishes to keep as discussion data by clicking check boxes 305. After completing the selection, the discussion data is confirmed by pressing Confirm button 309. This selection action using check boxes 305 makes it possible to exclude posts that are unrelated to the topic (for example, simple chatter, greetings, etc.), thereby reducing the volume of discussion data and making it easier to use the page data in the future.

[0030] Instead of clicking the check boxes 305 one by one (manual selection), the user can also click the automatic selection button 307. When the automatic selection button 307 is pressed, the discussion data generation unit 122 interprets the meaning of the subject of the chat room, and automatically extracts posts from the chat that correspond to the interpretation. As in the case of manual selection, the check box 305 is checked for the extracted chat. The user can confirm the checked posts on the display, and if there are no problems, press the confirm button 309 to confirm the discussion data.

[0031] Also, instead of clicking the checkboxes 305 one by one, the user can click a select all button 308. In this case, the checkboxes 305 of all the displayed post data are checked. The user can confirm the checked posts on the display, and if there are no problems, press the confirm button 309 to confirm the discussion data. Note that, although an example has been shown in which the discussion data is generated by the user on the user terminal 400 as described above, the present invention is not limited to this, and for example, a system administrator can also be involved in the generation of the discussion data by accessing the chat data.

[0032] 6, when the Confirm button 309 is pressed to generate discussion data, the generated discussion data is then analyzed by the discussion data analysis unit 123. Then, the classification candidate output unit 124 extracts and outputs page data that is highly related to the results of this analysis as candidates for page data to which the discussion data should be classified and linked.

[0033] 7 is an example of a classification candidate list display screen that displays candidates for page data output by the classification candidate output unit 124 and allows the user to make a selection. This screen includes a list display section 311, a check box 312, and a confirmation button 313.

[0034] The list display unit 311 displays the page data that is determined to have a high similarity output by the classification candidate output unit 124 in a list format together with the page ID, the content of the subject data, the name of the folder to which the data is classified, and a relevance index indicating the relevance. Needless to say, the types of data displayed are not limited to those shown in FIG. 7. Check boxes 312 may be displayed next to the page IDs of the individual page data. The user specifies the page data that is considered to be most consistent with the generated discussion data (chat data) from among the multiple page data displayed in the list display unit 311, checks the check box 312 of the page data, and presses the confirm button 313. By pressing the confirm button 313, the page data to classify and link the target discussion data is confirmed, and the page data and discussion data are linked and stored according to this confirmation.

[0035] FIG. 8 shows an example of a display screen of page data after the classification of the discussion data into page data is completed. As shown in FIG. 8, the discussion data linked to the page data after the classification is displayed together with the subject data in a part of the page data. This allows the user to grasp the discussion obtained on the subject indicated in the subject data in the page data and make it his / her own knowledge. The discussion data displayed are open discussion data in which the discussion is still ongoing and the content is not yet determined, and closed discussion data in which the discussion has ended and the content is determined. The closed discussion data is in a determined state and cannot be edited unless an update instruction is given. On the other hand, the open discussion data is in an editable state and can be edited until an instruction to determine is given.

[0036] When multiple sets of discussion data are formed in one page data, the multiple sets of discussion data are displayed in parallel in the one page data, and a confirm button 320, an update button 321, and an archive button 322 are displayed corresponding to each of the discussion data. These buttons are for confirming, updating, and archiving the discussion data linked to the page data and storing it in the database 200, etc., and are operated appropriately by the user. The display control unit 126 displays the page data including the discussion data, and also displays buttons 320-322 for instructing confirmation, editing, and archiving of the discussion data.

[0037] Fig. 9 is an example of discussion data that has been generated and classified (linked) into page data. As an example, the discussion data is roughly composed of comment data and reply data. The comment data is data corresponding to one of the various posts included in the chat data, and the reply data is data related to a post sent in response to the posting of the comment data. As shown in Fig. 9, the comment data and reply data are distinguished by being displayed, for example, in different colors or with different symbols, so that the user can visually determine which is comment data and which is reply data.

[0038] As described above, the discussion data linked to the page data is confirmed, updated or archived by the Confirm button 320, the Update button 321 and the Archive button 322. This is shown in FIG. 10. The discussion data displayed on the page data in an open state that can be updated is changed from an open state to a closed state that cannot be updated by pressing the corresponding Confirm button 320. Furthermore, the discussion data in a closed state can be archived by pressing the corresponding Archive button 322. The archived discussion data is not displayed together with the subject data in the page data (deleted from the page data) and is in a state where only search is possible. The archive data is displayed on the screen as necessary, and then updated by pressing the Update button 321, and changed to an open state.

[0039] The creation of page data and the linking operation of discussion data by the knowledge management system 1 of the first embodiment will be described with reference to the flowchart in Fig. 11. First, the page data generating / updating unit 121 generates page data including subject data corresponding to each of a large number of expected subjects in preparation for the operation of the system 1 (step S11). Meanwhile, the discussion data generating unit 122 acquires chat data related to chats exchanged in the chat system 300 to generate discussion data, and the discussion data analyzing unit 123 analyzes the generated discussion data (step S12).

[0040] Next, the classification candidate output unit 124 determines candidates for page data into which the discussion data should be classified according to the analysis result of the discussion data, and outputs the result of the determination as classification candidates (step S13). The user selects at least one of the classification candidates for page data displayed on the display or the like of the user terminal 400 via the selection input unit 402 (step S14). When a selection is made, the selected page data is synthesized (linked) with the target discussion data (step S15).

[0041] 12 shows an example of a method for storing page data in the first knowledge management system 1. The generated page data is classified and stored in the page data storage unit 131 into folders (main folder, subfolder) according to the contents.

[0042] 13 is a schematic diagram showing an example of data processing when determining page data similar to discussion data. In the similarity determination process, the discussion data and the page data are both converted into vector data (Di, Pj), and then the cosine similarity is calculated. Page data that has a high cosine similarity is determined to have a high similarity.

[0043] As described above, the knowledge management system 1 and the knowledge management program of the first embodiment make it possible to accumulate information exchanged among members of an organization as shared knowledge.

[0044] [Second embodiment] Next, a knowledge management system 1A according to a second embodiment will be described with reference to Fig. 14. The same components as those in the first embodiment are given the same reference numerals in Fig. 14, and duplicated descriptions will be omitted below.

[0045] The knowledge management system 1A of the second embodiment includes a mail system 300B capable of sending and receiving e-mail between users in addition to the chat system 300. The server computer 100 in this system analyzes characters and symbols exchanged through the mail system 300B and converts them into discussion data in the discussion data generating unit 122, which can be linked to page data in the same manner. According to the knowledge management system of the second embodiment, in addition to the chat system 300, discussions through the mail system 300B can also be incorporated as discussion data.

[0046] [Third embodiment] Next, a knowledge management system 1B according to a third embodiment will be described with reference to Fig. 15. The same components as those in the first embodiment are given the same reference numerals in Fig. 15, and duplicated descriptions will be omitted below.

[0047] The knowledge management system 1B of the third embodiment includes, in addition to the chat system 300, a voice / character conversion system 300C that records the voice of an offline conference and converts it into text. The server computer 100 in this system analyzes the text and the like obtained by the voice / character conversion system 300C and converts it into discussion data in the discussion data generation unit 122, which can be linked to page data in the same way. According to the knowledge management system 1B of the third embodiment, in addition to the chat system 300, discussions from offline conferences can also be captured as discussion data via the voice / character conversion system 300C.

[0048] [others] The present invention is not limited to the above-described embodiments, and various modifications are possible. For example, the above-described embodiments have been described in detail to clearly explain the present invention, and the present invention is not necessarily limited to an embodiment having all of the configurations described. It is also possible to replace a part of the configuration of one embodiment with the configuration of another embodiment. It is also possible to add the configuration of another embodiment to the configuration of one embodiment. It is also possible to delete a part of the configuration of each embodiment, or to add or replace another configuration. [Explanation of symbols]

[0049] 1, 1A, 1B…Knowledge Management System 100…Server computer 104…Hard disk drive (HDD) 105...Flash memory 106...Input section 107...Display section 108...Communication control unit 121...Page data generation / update section 122…Discussion data generation section 123…Discussion Data Analysis Section 124...Classification candidate output section 125...Classification selection section 126...Display control unit 131...Page data storage unit 132…Discussion data storage section 200…Database 300…Chat system 300B…Mail system 300C…Character conversion system 301…Box 302...Post button 303…Exit button 304…Record button 305...Checkbox 307…Automatic selection button 308…Select all button 309...Confirm button 311…List display section 312...Checkbox 313...Confirm button 320...Confirm button 321…Update button 322…Archive button 400: User terminal 401...Chat input / output section 402...Selection input section

Claims

1. a page data generating / updating unit for generating and updating page data including subject data related to a subject indicating the content of knowledge; a discussion data generating unit that generates discussion data as a collection of information exchanged between users; a classification candidate output unit that outputs candidates for the page data corresponding to the discussion data; a classification selection unit that selects at least one page data from among the page data candidates output from the classification candidate output unit; Equipped with The page data generating / updating unit updates the one page data selected by the classification selecting unit by associating the one page data with the discussion data. A knowledge management system comprising:

2. The knowledge management system according to claim 1 , wherein the page data generated by the page data generating / updating unit includes the subject data and discussion data associated with the subject data.

3. A display control unit that controls display of data including the page data on a display unit, The knowledge management system according to claim 2 , wherein the display control unit displays the page data including the discussion data, and displays buttons for instructing confirmation, editing, and archiving of the discussion data.

4. The knowledge management system according to claim 3 , wherein the display control unit erases the corresponding discussion data from the page data when the button instructing archiving is pressed.

5. The knowledge management system according to claim 2 , wherein the discussion data includes comment data indicating comments made by members, and reply data indicating replies to the comments.

6. 2. The knowledge management system according to claim 1, wherein the classification selection unit is configured to display the page data candidates output from the classification candidate output unit on a display unit and to allow the user to select at least one of the page data candidates on a terminal device.

7. A chat system configured to enable chat between the users, The knowledge management system according to claim 1 , wherein the discussion data generating unit generates the discussion data by extracting at least a part of chats exchanged in the chat system.

8. 8. The knowledge management system according to claim 7, wherein the discussion data generation unit displays chats exchanged in the chat system on a display unit and converts chats selected by a user from the displayed chats into the discussion data.

9. generating and updating page data including subject data relating to a subject that represents a content of knowledge; generating discussion data as a collection of information exchanged between users; outputting candidates of the page data corresponding to the discussion data; selecting at least one page data from among the output page data candidates; configured to execute on a computer The updating of the page data involves updating the selected one of the page data by associating the selected one of the page data with the discussion data. A knowledge management program characterized by:

10. The knowledge management program of claim 9 , wherein the generated page data includes the subject data and discussion data associated with the subject data.

11. The method further includes controlling a display of data including the page data on a display unit, The knowledge management program according to claim 10, wherein when data including the page data is displayed on a display unit, the page data is displayed including the discussion data, and buttons for instructing the user to confirm, edit, and archive the discussion data are displayed.

12. 12. The knowledge management program according to claim 11, wherein when the button for instructing archiving is pressed, the corresponding discussion data is deleted from the page data.

13. 11. The knowledge management program according to claim 10, wherein the discussion data includes comment data indicating comments made by members, and reply data indicating replies to the comments.

14. 10. The knowledge management program according to claim 9, further comprising a step of displaying the output page data candidates on a display unit and having a user select at least one of the page data candidates.

15. 10. The knowledge management program according to claim 9, further comprising: generating said discussion data by extracting at least a part of a chat exchanged in a chat system configured to enable chat between said users.

16. 16. The knowledge management program according to claim 15, further comprising: displaying chat messages exchanged in said chat system on a display unit; and converting a chat message selected by a user from the displayed chat messages into said discussion data.

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