Redelivery management apparatus

Abstract

To provide a redelivery management apparatus which is applied to a redelivery management system that reduces the burden of a delivery driver.SOLUTION: A redelivery management apparatus 100 applied to a redelivery management system includes a communication apparatus, a processing apparatus, and a storage device. The redelivery management apparatus 100 is connected, via a communication network, to a user terminal 300 carried by a user of a delivery service and a delivery processing terminal 200 carried by a delivery driver. The redelivery management apparatus 100 acquires and collates a requested redelivery time and date designated by the user with a delivery schedule of the delivery driver to extract candidates of redelivery time and date, and transmits the candidates to the user terminal 300. The redelivery management apparatus 100 forms, based on a redelivery time and date approved by the user using the user terminal 300, a new delivery schedule and transmits the new delivery schedule to the delivery processing terminal 200, to notify the delivery driver of the redelivery time and date.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to a redelivery management device. [Background technology]

[0002] Patent Document 1 discloses a redelivery management system. This redelivery management system specifies an appropriate desired redelivery date and time according to the user's schedule. The redelivery management system notifies the delivery driver of the specified desired redelivery date and time. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2003-292162 A Summary of the Invention [Problem to be solved by the invention]

[0004] When a delivery driver is notified of a desired redelivery date and time, the delivery driver must create a new delivery schedule. Creating a new delivery schedule is a task that places a heavy burden on the delivery driver.

[0005] It is hoped that this will reduce the burden on delivery drivers. [Means for solving the problem]

[0006] The means for solving the above problems and their effects will be described below. The redelivery management device for solving the above problem is a redelivery management device applied to a redelivery management system, and is equipped with a communication device, a processing device, and a storage device. The redelivery management device is connected to a delivery processing terminal carried by a delivery driver and a user terminal carried by a user of a delivery service via a communication network. In this redelivery management device, the processing device receives a desired redelivery date and time designated by the user and stores it in the storage device. When the processing device receives the desired redelivery date and time, the processing device acquires a delivery schedule of the delivery driver and stores it in the storage device. Then, the processing device compares the delivery schedule with the desired redelivery date and time to extract candidates for redelivery date and time. Next, the processing device transmits the extracted candidates for redelivery date and time to the user terminal and notifies the user of the candidates for redelivery date and time. The processing device receives the redelivery date and time approved by the user and stores it in the storage device. The processing device also formulates a new delivery schedule that realizes the redelivery date and time approved by the user. Thereafter, the processing device transmits the formulated new delivery schedule to the delivery processing terminal and notifies the delivery driver of a redelivery date and time. Effect of the Invention

[0007] This redelivery management device can reduce the burden on delivery drivers by reducing the time they spend formulating delivery schedules and determining redelivery dates and times. [Brief description of the drawings]

[0008] [Figure 1] FIG. 1 is a schematic diagram showing the configuration of a redelivery management system and the configuration of a redelivery management device according to an embodiment. [Diagram 2] FIG. 2 is a sequence diagram showing a flow of processing executed by the redelivery management device according to the embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0009] Hereinafter, an embodiment of a redelivery management device applied to a redelivery management system will be described with reference to Figs. 1 and 2. 1, the redelivery management system 10 is configured with a redelivery management device 100, a communication network NW, a user terminal 300 owned by a user of the delivery service, and a delivery processing terminal 200 carried by a delivery driver. The redelivery management device 100 is connected to the delivery processing terminal 200 and the user terminal 300 via the communication network NW.

[0010] The redelivery management device 100 includes a processing device 120 that executes programs to perform various processes, and a storage device 130 in which the programs are stored. The processing device 120 includes a processor.

[0011] The redelivery management device 100 includes a communication device 110. The communication device 110 is implemented as hardware such as a network adapter, various communication software, or a combination of these. The communication device 110 is configured to realize wired or wireless data transmission and reception via the communication network NW. The redelivery management device 100 may be configured using multiple computers. For example, the redelivery management device 100 may be configured by multiple server devices.

[0012] Next, data transmission and reception between the redelivery management device 100, the delivery processing terminal 200, and the user terminal 300 via the communication network NW will be described with reference to FIG. As shown in FIG. 2, first, the user terminal 300 transmits a redelivery request including a desired redelivery date and time to the redelivery management device 100. The processing device 120 of the redelivery management device 100 that receives the redelivery request stores the received redelivery request in the storage device 130, and transmits a delivery schedule request to the delivery processing terminal 200 to request the delivery driver's delivery schedule. The delivery processing terminal 200 that receives the delivery schedule request transmits the delivery schedule to the redelivery management device 100. The processing device 120 of the redelivery management device 100 that receives the delivery schedule stores the received delivery schedule in the storage device 130. The processing device 120 collates the redelivery request acquired from the user terminal 300 and the delivery schedule acquired from the delivery processing terminal 200, both of which are stored in the storage device 130, to extract candidates for the redelivery date and time. Next, the processing device 120 transmits the extracted candidates for the redelivery date and time to the user terminal 300.

[0013] The user selects and approves a desired redelivery date and time from the redelivery date and time candidates received by the user terminal 300. The user terminal 300 transmits the redelivery date and time approved by the user to the redelivery management device 100. The processing device 120 of the redelivery management device 100 receives the redelivery date and time approved by the user and stores the redelivery date and time approved by the user in the storage device 130. The processing device 120 then formulates a new delivery schedule based on the redelivery date and time approved by the user and stores it in the storage device 130. The processing device 120 then transmits the new delivery schedule to the delivery processing terminal 200 and notifies the delivery driver of the redelivery date and time.

[0014] Although the redelivery date and time is obvious to the user who approved the redelivery date and time, it is preferable for the processing device 120 to notify the user terminal 300 of the redelivery date and time. Therefore, for example, after transmitting a new delivery schedule to the delivery processing terminal 200, the processing device 120 notifies the user terminal 300 of the redelivery date and time.

[0015] <Action of this embodiment> The redelivery management device 100 extracts redelivery date and time candidates by comparing the user's desired redelivery date and time with the delivery driver's delivery schedule without the intervention of the delivery driver through the series of processes shown in Fig. 2. The redelivery management device 100 notifies the user of the redelivery date and time candidates without the intervention of the delivery driver through the series of processes shown in Fig. 2, and formulates a new delivery schedule based on the redelivery date and time approved by the user from the redelivery date and time candidates. The redelivery management device 100 notifies the user of the redelivery date and time without the intervention of the delivery driver through the series of processes shown in Fig. 2.

[0016] In other words, the redelivery management device 100 formulates a delivery schedule and determines a redelivery date and time without the intervention of a delivery driver. <Effects of this embodiment> (1) The redelivery management device 100 can reduce the burden on delivery drivers by reducing the time the delivery driver is required to formulate a delivery schedule and determine a redelivery date and time.

[0017] (2) The redelivery management device 100 notifies the user of the redelivery date and time without the delivery driver having to process the redelivery. Therefore, the redelivery management device 100 can reduce the time the delivery driver is required to notify the user of the redelivery date and time, thereby reducing the burden on the delivery driver.

[0018] <Example of change> This embodiment can be modified as follows: This embodiment and the following modifications can be combined with each other to the extent that there is no technical contradiction.

[0019] The processing device 120 of the redelivery management device 100 may formulate a new delivery schedule that takes into consideration the desired redelivery location transmitted by the user of the delivery service together with the desired redelivery date and time. In this case, the user of the delivery service specifies the desired redelivery location in addition to the desired redelivery date and time when transmitting the desired redelivery date and time using the user terminal 300.

[0020] When the user does not approve the candidate redelivery date and time and specifies a new desired redelivery date and time, the processing device 120 of the redelivery management device 100 may create a new delivery schedule to realize the new desired redelivery date and time.

[0021] As shown in Fig. 2, the redelivery management device 100 transmits a new delivery schedule to the delivery processing terminal 200, and then notifies the user of the redelivery date and time by notifying the user terminal 300 of the redelivery date and time. As described above, the user approves the redelivery date and time when the user receives the candidate redelivery date and time, so the user knows the redelivery date and time at the time of approving the redelivery date and time. Therefore, when realizing the redelivery management device, a configuration may be adopted that omits notifying the user of the redelivery date and time after transmitting a new delivery schedule to the delivery processing terminal 200. [Explanation of symbols]

[0022] 10... Redelivery management system, 100... Redelivery management device, 110... Communication device, 120... Processing device, 130... Storage device, 200... Delivery processing terminal, 300... User terminal, NW... Communication network

Claims

[Claim 1] A communication device, a processing device, and a storage device, A redelivery management device connected to a delivery processing terminal carried by a delivery driver and a user terminal carried by a user of the delivery service via a communication network, The processing device comprises: receiving a desired redelivery date and time designated by the user and storing it in the storage device; Obtaining a delivery schedule of the delivery driver and storing it in the storage device; extracting candidates for redelivery dates and times by comparing the delivery schedule with the desired redelivery date and time; transmitting the extracted redelivery date and time candidates to the user terminal to notify the user of the redelivery date and time candidates; receiving a redelivery date and time approved by the user and storing it in the storage device; formulating a new delivery schedule that realizes the redelivery date and time approved by the user; Transmitting the formulated new delivery schedule to the delivery processing terminal and notifying the delivery driver of the redelivery date and time. Redelivery management device.

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