Counter processor, counter processing method, and counter processing program

Abstract

To provide a counter processor, a counter processing method, and a counter processing program that can control the display and non-display on a passenger display and the display and non-display on an attendant display for each of the plurality of information contained in screen data.SOLUTION: A counter processor includes: a passenger display having a touch panel, an attendant display having a touch panel, and a control unit controlling the display of the passenger display and the attendant display. The control unit simultaneously displays the same screen data on the passenger display and the attendant display, controls the display and non-display of the plurality of information contained in the screen data on the passenger display and on the attendant display, and displays first information included in the screen data in one of the passenger display and the attendant display and hides the first information in the other display.SELECTED DRAWING: Figure 3

Description

[Technical field]

[0001] An embodiment of the present invention relates to a counter processing machine, a counter processing method, and a counter processing program. [Background technology]

[0002] 2. Description of the Related Art A ticket issuing device is known in which a screen similar to a customer service screen is displayed on a display unit for operation by an attendant. There is also known technology that includes a ticket vending machine operated by a user and a monitoring device that monitors the operation status of the ticket vending machine, and if the user is unsure of how to operate it, information regarding the operation buttons on the ticket vending machine is sent to the monitoring device, allowing an attendant to remotely operate the ticket vending machine. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 11-86043 [Patent Document 2] JP 2003-281573 A [Patent Document 3] JP 2008-129963 A Summary of the Invention [Problem to be solved by the invention]

[0004] The object of this embodiment is to provide a counter processing machine, a counter processing method, and a counter processing program that are capable of controlling the display / non-display on the passenger display unit, and the display / non-display on the attendant display unit, for each of the multiple pieces of information contained in the screen data. [Means for solving the problem]

[0005] A counter processing machine according to one embodiment comprises a passenger display unit having a touch panel, an attendant display unit having a touch panel, and a control unit that controls the display on the passenger display unit and the attendant display unit, and the control unit simultaneously displays on the passenger display unit and the attendant display unit based on the same screen data, and controls the display and hiding of each of a plurality of pieces of information contained in the screen data on the passenger display unit and the attendant display unit, displaying first information contained in the screen data on one of the passenger display unit and the attendant display unit, and hiding the first information on the other. [Brief description of the drawings]

[0006] [Figure 1] FIG. 1 is a block diagram showing a schematic configuration of a station service system according to this embodiment. [Diagram 2] FIG. 2 is a block diagram showing a schematic configuration of a counter processing machine according to this embodiment. [Diagram 3] FIG. 3 is a diagram showing the display method of the passenger display unit and the staff display unit of this embodiment, and the corresponding display setting file. [Figure 4] FIG. 4 is a diagram showing an initial setting method for the display setting file shown in FIG. [Diagram 5] FIG. 5 is a diagram showing another example of the display method of the passenger display unit and the staff display unit of this embodiment, and the corresponding display setting file. [Figure 6] FIG. 6 is a diagram showing an initial setting method for the display setting file shown in FIG. [Figure 7] FIG. 7 is a diagram showing another example of the display method of the passenger display unit and the staff display unit of this embodiment and the corresponding display setting file. [Figure 8] FIG. 8 is a diagram showing another example of the display method of the passenger display unit and the staff display unit of this embodiment and the corresponding display setting file. [Figure 9] FIG. 9 is a flowchart for explaining an example of the operation of the counter processing machine 2 according to this embodiment. [Figure 10]FIG. 10 is a diagram showing the transfer of the operating authority between the touch panel of the passenger display unit and the touch panel of the staff display unit. [Figure 11] FIG. 11 is a flowchart for explaining an example of the operation of the counter processing machine 2 shown in FIG. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0007] Hereinafter, the present embodiment will be described with reference to the drawings. Note that the disclosure is merely an example, and those who are skilled in the art can easily conceive of appropriate modifications while maintaining the gist of the invention are naturally included in the scope of the present invention. In addition, the drawings may be schematic in terms of width, thickness, shape, etc. of each part compared to the actual embodiment in order to make the explanation clearer, but they are merely examples and do not limit the interpretation of the present invention. In addition, in this specification and each figure, components that perform the same or similar functions as those described above with respect to the previous figures are given the same reference numerals, and duplicate detailed explanations may be omitted as appropriate.

[0008] [First embodiment] FIG. 1 is a block diagram showing a schematic configuration of a station service system 100 according to this embodiment. The station service system 100 includes a server 1 and a plurality of ticket counter processing machines 2.

[0009] The server 1 communicates with each of the counter processing machines 2 installed at A1 station, A2 station, ..., AN station, and controls the multiple counter processing machines 2. The server 1 receives information necessary for processing by the counter processing machines 2 from the counter processing machines 2 and transmits it to the counter processing machines 2.

[0010] The counter processing machine 2 of this embodiment is a passenger-operated type counter processing machine that has been adapted for passengers so that passengers can operate the counter processing machine, which was previously a terminal for staff. Passengers can perform various processes, including issuing commuter passes and settling excess fares, on the counter processing machine 2. Since passengers can now perform counter processing tasks that were previously performed by staff, the burden on staff can be reduced.

[0011] In the example shown in FIG. 1, one ticket counter processing machine 2 is installed for each station, but multiple ticket counter processing machines 2 may be installed in one station.

[0012] FIG. 2 is a block diagram showing a schematic configuration of the counter processing machine 2 according to this embodiment. The counter processing machine 2 comprises a control unit 20, a passenger display unit 21, a passenger input unit 22, an attendant display unit 23, an attendant input unit 24, an alarm unit 25, a communication unit 26, a memory 27, a fare adjustment unit 28, and a ticket processing unit 29. The passenger display unit 21, the passenger input unit 22, the fare adjustment unit 28, and the ticket processing unit 29 are installed on the passenger side where the passengers are located. The staff display unit 23, the staff input unit 24, and the notification unit 25 are installed on the staff side where the staff are located.

[0013] The control unit 20 is connected to a passenger display unit 21, a passenger input unit 22, an attendant display unit 23, an attendant input unit 24, an alarm unit 25, a communication unit 26, a memory 27, a fare adjustment unit 28, and a ticket processing unit 29, and controls each of them.

[0014] The passenger display unit 21 displays information associated with the ticket processing operation to passengers under the control of the control unit 20. At least a part of the passenger display unit 21 is composed of, for example, a liquid crystal display device with a built-in touch panel. A specific display method of the passenger display unit 21 will be described in detail in Figure 3 and subsequent figures.

[0015] The passenger input unit 22 accepts input of various operations by passengers under the control of the control unit 20. The passenger input unit 22 is composed of various buttons, a touch panel that outputs corresponding information based on detection of contact, etc. A part of the passenger input unit 22 is incorporated in the passenger display unit 21 as a touch panel.

[0016] The attendant display unit 23 displays information associated with the ticket processing operation to the attendant based on the control of the control unit 20. At least a portion of the attendant display unit 23 is configured, for example, with a liquid crystal display device with a built-in touch panel. A specific display method of the attendant display unit 23 will be described in detail from FIG. 3 onwards.

[0017] The staff input unit 24 receives inputs of various operations by staff under the control of the control unit 20. The staff input unit 24 is composed of various buttons, a touch panel that outputs corresponding information based on detection of contact, etc. A part of the staff input unit 24 is incorporated in the staff display unit 23 as a touch panel.

[0018] The notification unit 25 notifies the staff based on the control by the control unit 20. The notification unit 25 may include, for example, a speaker, a display unit, a light, etc. The speaker notifies the staff by voice, the display unit by text or video, and the light by lighting or blinking. The speaker, display unit, light, etc. may be used in combination as the notification means.

[0019] The communication unit 26 communicates information required for processing by the counter processing machine 2 with the server 1 under the control of the control unit 20.

[0020] The memory 27 stores a counter processing program for causing the control unit 20 to execute the processing of the counter processing machine 2 under the control of the control unit 20, information necessary for the processing of the counter processing machine 2, and the like. The memory 27 also stores a display setting file 3 having screen data. The display setting file 3 stored in the memory 27 is updated as needed by data transmitted from the server 1.

[0021] The settlement unit 28 calculates the price of the ticket under the control of the control unit 20. The settlement unit 28 also has a cash processing unit that settles the cash inserted by the user and returns any change to the user, and a credit card processing unit that performs settlement by credit card.

[0022] The ticket processing unit 29 processes tickets under the control of the control unit 20. Specifically, the ticket processing unit 29 performs printing, writing data, and the like on tickets.

[0023] FIG. 3 is a diagram showing the display method of the passenger display unit 21 and the staff display unit 23 in this embodiment, and the corresponding display setting file 3. FIG. 3(a) is a diagram showing the screen of the passenger display unit 21. FIG. 3(b) is a diagram showing the screen of the staff display unit 23. FIG. 3(c) is a diagram showing the display setting file 3. In the example shown in FIG. 3, some of the information displayed on the staff display unit 23 is not displayed on the passenger display unit 21.

[0024] The passenger display unit 21 has a touch panel 21 A. The staff display unit 23 has a touch panel 23 A.

[0025] The control unit 20 controls the display on the passenger display unit 21 and the staff display unit 23. The control unit 20 simultaneously displays based on the same screen data on the passenger display unit 21 and the staff display unit 23. The control unit 20 controls whether to display or hide each of the multiple pieces of information included in the screen data on the passenger display unit 21 and on the staff display unit 23. The screen data includes information 1 to information N. Information 1 to information N correspond to character strings, operation buttons, images, and the like.

[0026] Here, it is assumed that the screen data includes information 1, information 2, information 3, information 4, and information 5. Note that the characters of information 1, information 2, information 3, information 4, and information 5 are not actually displayed on the screen. As shown in Fig. 3(a), the passenger display unit 21 displays information 1, information 4, and information 5. As shown in Fig. 3(b), the staff display unit 23 displays information 1, information 2, information 3, information 4, and information 5. In other words, the control unit 20 displays information 2 and information 3 (first information) on the staff display unit 23, while hiding information 2 and information 3 (first information) on the passenger display unit 21. In addition, the control unit 20 displays information 1, information 4, and information 5 on both the passenger display unit 21 and the staff display unit 23.

[0027] The control unit 20 controls the display on the passenger display unit 21 and the staff display unit 23 based on the display setting file 3 as described above.

[0028] The display setting file 3 has setting information for each of the multiple pieces of information contained in the screen data, which sets whether to display or not on the passenger display unit 21, and whether to display or not on the staff display unit 23.

[0029] As shown in FIG. 3(c), as setting information in the display setting file 3, "information name" and "display / non-display" are set for each of the staff display unit 23 and the passenger display unit 21. "Information name" is set to Information 1, Information 2, Information 3, Information 4, and Information 5. For the staff display 23, "display presence / absence" is set to "yes" for all of Information 1, Information 2, Information 3, Information 4, and Information 5. For the passenger display 21, "display presence / absence" is set to "yes" for Information 1, Information 4, and Information 5, and "no" for Information 2 and Information 3. In addition, where "display" is set to "no," information may be overwritten to replace the wording.

[0030] The multiple pieces of information 1, information 2, information 3, information 4, and information 5 contained in the screen data correspond to information display blocks 4 into which the screen data is divided. In other words, the display setting file 3 has setting information for each of the multiple information display blocks 4 contained in the screen data, in which display / non-display on the passenger display unit 21 and display / non-display on the staff display unit 23 are set. Note that, in the illustrated example, the "information name" and "display / non-display" are set for each information display block 4, but may be set for each row of information, as described below.

[0031] The control unit 20 marks, among the information displayed on the staff display unit 23, the information that is also displayed on the passenger display unit 21 with a mark 30. In the example shown in Fig. 3, among information 1, information 2, information 3, information 4, and information 5 displayed on the staff display unit 23, information 1, information 4, and information 5 that are also displayed on the passenger display unit 21 are surrounded by a color frame. This makes it possible to clearly indicate to the staff the information that is visible to passengers. Note that the information mark 30 is not limited to a color frame, and may be a change in background color, for example.

[0032] Furthermore, when an input is made on the passenger display unit 21, it is also displayed on the staff display unit 23. For example, when a button is pressed on the passenger display unit 21, the control unit 20 performs control such as changing the color of the button at the same location on the staff display unit 23.

[0033] According to this embodiment, the counter processing machine 2 can control whether each of the multiple pieces of information included in the screen data is displayed on the passenger display unit 21 and displayed on the staff display unit 23. Therefore, information that is not disclosed to passengers, such as confidential information, can be hidden on the passenger display unit 21. In addition, as will be described later in FIG. 7, information that is not disclosed to staff, such as personal information of passengers, can be hidden on the staff display unit 23. In addition, the counter processing machine 2 can display the same screen, excluding non-display information, on the passenger display unit 21 and the attendant display unit 23, so that the attendant can monitor passenger operations and perform operations while checking the screen with the passenger.

[0034] FIG. 4 is a diagram showing an initial setting method for the display setting file 3 shown in FIG. Here, it is assumed that the display setting file 3 is created and initially set by an external development computer 40. The created display setting file 3 is transmitted from the server 1 to the teller processing machine 2 and stored in the memory 27.

[0035] First, as shown in FIG. 4(a), the computer 40 creates a list of screen 1, screen 2, . . . screen n that are displayed during the processing of the teller processing machine 2.

[0036] Next, as shown in Fig. 4(b), the computer 40 divides each of screens, screen 1, screen 2, ..., screen n, into information display blocks 4 and numbers them. In Fig. 4(b), screen 1 is illustrated as an example, but the same process is performed for each of screens, screen 1, screen 2, ..., screen n. In the illustrated example, screen 1 is divided into information display blocks 4, information 1, information 2, information 3, information 4, and information 5, and numbered.

[0037] Next, as shown in Fig. 4(c), the computer 40 creates a display setting file 3 that defines the "information name" and "display on / off" of the information display block 4. Fig. 4(c) illustrates the display setting file 3 corresponding to the screen 1 as an example. The computer 40 sets the "information name" as information 1, information 2, information 3, information 4, and information 5. As an initial setting, the computer 40 sets all "display on / off" on the staff display unit 23 to "on," and sets all "display on / off" on the passenger display unit 21 to "off." Before the display setting file 3 is put into operation, the "display on / off" is changed to the desired setting, either "on" or "off." Similarly, a display setting file 3 is created for each of the screens, screen 2, . . . screen n.

[0038] Fig. 5 is a diagram showing the display method of the passenger display unit 21 and the staff display unit 23 of this embodiment, and another example of the corresponding display setting file 3. Fig. 5(a) is a diagram showing the screen of the passenger display unit 21. Fig. 5(b) is a diagram showing the screen of the staff display unit 23. Fig. 5(c) is a diagram showing the display setting file 3. The example shown in Fig. 5 differs from the example shown in Fig. 3 in that the "information name" and "display on / off" in the display setting file 3 are set for each line of information. In other words, it differs in that the control unit 20 controls the display on / off on the passenger display unit 21 and the staff display unit 23 for each line of information.

[0039] Here, it is assumed that the screen data includes information 1-1, information 2-1, 2-2, and 2-3, information 3-1 and 3-2, information 4-1 and 4-2, and information 5-1, 5-2, 5-3, 5-4, and 5-5. As shown in Fig. 5(a), the passenger display unit 21 displays information 1-1, information 2-1, information 4-1, 4-2, information 5-1, 5-2, 5-3, 5-4, and 5-5. As shown in Fig. 5(b), the staff display unit 23 displays information 1-1, information 2-1, 2-2, and 2-3, information 3-1 and 3-2, information 4-1, 4-2, and information 5-1, 5-2, 5-3, 5-4, and 5-5. That is, the control unit 20 displays information 2-2, 2-3, and information 3-1 and 3-2 on the staff display unit 23, while hiding information 2-2, 2-3, and information 3-1 and 3-2 on the passenger display unit 21. In addition, the control unit 20 displays information 1-1, information 2-1, information 4-1, 4-2, information 5-1, 5-2, 5-3, 5-4, and 5-5 on both the passenger display unit 21 and the staff display unit 23.

[0040] As shown in FIG. 5(c), as setting information in the display setting file 3, "information name" and "display / non-display" are set for each of the staff display unit 23 and the passenger display unit 21. The "information name" is set as information 1-1, information 2-1, 2-2, 2-3, information 3-1, 3-2, information 4-1, 4-2, information 5-1, 5-2, 5-3, 5-4, 5-5. For the staff display 23, the "display presence / absence" is set as "present" for all information. For the passenger display 21, the "display presence / absence" is set as "present" for information 2-2, 2-3, information 3-1, 3-2, and other information.

[0041] The plurality of pieces of information 1-1, information 2-1, 2-2, 2-3, information 3-1, 3-2, information 4-1, 4-2, information 5-1, 5-2, 5-3, 5-4, 5-5 included in the screen data correspond to line information 5. In other words, the display setting file 3 has setting information in which display / non-display on the passenger display unit 21 and display / non-display on the staff display unit 23 are set for each of the plurality of pieces of line information 5 included in the screen data.

[0042] The control unit 20 marks 30 on the row information 5 displayed on the staff display unit 23, including information 1-1, information 2-1, information 4-1, 4-2, information 5-1, 5-2, 5-3, 5-4, and 5-5, which are also displayed on the passenger display unit 21.

[0043] In addition, the "information name" and "display on / off" in the display setting file 3 are set for each information display block 4 in the example shown in FIG. 3, and for each row information 5 in the example shown in FIG. 5, but may be set in even finer units.

[0044] FIG. 6 is a diagram showing an initial setting method for the display setting file 3 shown in FIG. First, as shown in FIG. 6(a), the computer 40 creates a list of screen 1, screen 2, . . . screen n, which are displayed during the processing of the teller processing machine 2.

[0045] Next, as shown in Fig. 6(b), computer 40 divides each of screens, screen 1, screen 2, ..., screen n, into information display blocks, and further divides them into row information 5 and numbers them. In Fig. 6(b), screen 1 is illustrated as an example, but the same process is performed for each of screens, screen 1, screen 2, ..., screen n. In the illustrated example, screen 1 is divided into row information 5, including information 1-1, information 2-1, 2-2, 2-3, information 3-1, 3-2, information 4-1, 4-2, information 5-1, 5-2, 5-3, 5-4, and 5-5, and numbered.

[0046] Next, as shown in Fig. 6(c), computer 40 creates a display setting file 3 that defines the "information name" and "display / non-display" of line information 5. Fig. 6(c) illustrates a display setting file 3 corresponding to screen 1 as an example. The computer 40 sets the "information names" as information 1-1, information 2-1, 2-2, 2-3, information 3-1, 3-2, information 4-1, 4-2, information 5-1, 5-2, 5-3, 5-4, 5-5. As an initial setting, the computer 40 sets all "display on / off" on the staff display unit 23 to "on," and sets all "display on / off" on the passenger display unit 21 to "off." Before the display setting file 3 is put into operation, the "display on / off" is changed to the desired setting, either "on" or "off." Similarly, a display setting file 3 is created for each of the screens, screen 2, . . . screen n. The above embodiment is merely an example, and the number of items that can be set in the display setting file 3 is not limited to the number of items described in the embodiment. For example, if information is further subdivided, the number of items in the display setting file 3 increases as the amount of information increases.

[0047] FIG. 7 is a diagram showing the display method of the passenger display unit 21 and the staff display unit 23 of this embodiment, and another example of the corresponding display setting file 3. FIG. 7(a) is a diagram showing the screen of the passenger display unit 21. FIG. 7(b) is a diagram showing the screen of the staff display unit 23. FIG. 7(c) is a diagram showing the display setting file 3. The example shown in FIG. 7 differs from the example shown in FIG. 3 in that some of the information displayed on the passenger display unit 21 is not displayed on the staff display unit 23.

[0048] Here, it is assumed that the screen data includes information 1, information 2, information 3, information 4, and information 5. As shown in Fig. 7(a), the passenger display unit 21 displays information 1, information 2, information 3, information 4, and information 5. As shown in Fig. 7(b), the staff display unit 23 displays information 1, information 4, and information 5. That is, the control unit 20 displays information 2 and information 3 (first information) on the passenger display unit 21, while hiding information 2 and information 3 (first information) on the staff display unit 23. In addition, the control unit 20 displays information 1, information 4, and information 5 on both the passenger display unit 21 and the staff display unit 23.

[0049] As shown in FIG. 7(c), as setting information in the display setting file 3, "information name" and "display / non-display" are set for each of the staff display unit 23 and the passenger display unit 21. "Information name" is set to Information 1, Information 2, Information 3, Information 4, and Information 5. For the staff display 23, "display presence / absence" is set to "yes" for Information 1, Information 4, and Information 5, and "no" for Information 2 and Information 3. For the passenger display 21, "display presence / absence" is set to "yes" for all of Information 1, Information 2, Information 3, Information 4, and Information 5.

[0050] The control unit 20 displays, on the staff display unit 23, the information and the display area of ​​the information that are also displayed on the passenger display unit 21 with a mark 30. In the example shown in Fig. 7, the control unit 20 marks 30 the information 1, information 4, and information 5 displayed on both the passenger display unit 21 and the staff display unit 23, and also marks 30 the display areas of information 2 and information 3 displayed on one side of the passenger display unit 21. By marking 30 the display areas of information 2 and information 3 without displaying the contents of information 2 and information 3 on the staff display unit 23, it is possible to clearly indicate to the staff whether or not information is displayed on the passenger display unit 21.

[0051] FIG. 8 is a diagram showing the display method of the passenger display unit 21 and the staff display unit 23 of this embodiment, and another example of the corresponding display setting file 3. FIG. 8(a) is a diagram showing the screen of the passenger display unit 21. FIG. 8(b) is a diagram showing the screen of the staff display unit 23. FIG. 8(c) is a diagram showing the display setting file 3. The example shown in FIG. 8 differs from the example shown in FIG. 5 in that some of the information displayed on the passenger display unit 21 is not displayed on the staff display unit 23. 8 differs from the example shown in Fig. 7 in that the "information name" and "display on / off" in the display setting file 3 are set for each line of information. That is, the control unit 20 controls the display on / off on the passenger display unit 21 and the staff display unit 23 for each line of information.

[0052] Here, it is assumed that the screen data includes information 1-1, information 2-1, 2-2, and 2-3, information 3-1 and 3-2, information 4-1 and 4-2, and information 5-1, 5-2, 5-3, 5-4, and 5-5. As shown in Fig. 8(a), the passenger display unit 21 displays information 1-1, information 2-1, 2-2, 2-3, information 3-1, 3-2, information 4-1, 4-2, information 5-1, 5-2, 5-3, 5-4, and 5-5. As shown in Fig. 8(b), the staff display unit 23 displays information 1-1, information 2-1, information 4-1, 4-2, information 5-1, 5-2, 5-3, 5-4, and 5-5. That is, the control unit 20 displays information 2-2, 2-3, and information 3-1 and 3-2 on the passenger display unit 21, while hiding information 2-2, 2-3, and information 3-1 and 3-2 on the staff display unit 23. In addition, the control unit 20 displays information 1-1, information 2-1, information 4-1, 4-2, information 5-1, 5-2, 5-3, 5-4, and 5-5 on both the passenger display unit 21 and the staff display unit 23.

[0053] As shown in FIG. 8(c), as setting information in the display setting file 3, "information name" and "display / non-display" are set for each of the staff display unit 23 and the passenger display unit 21. The "information name" is set as information 1-1, information 2-1, 2-2, 2-3, information 3-1, 3-2, information 4-1, 4-2, information 5-1, 5-2, 5-3, 5-4, 5-5. Regarding the staff display 23, the "display presence / absence" is set as "no" for information 2-2, 2-3, information 3-1, 3-2, and "present" for other information. Regarding the passenger display 21, the "display presence / absence" is set as "present" for all information.

[0054] The control unit 20 displays, on the staff display unit 23, the information and the display area of ​​the information that are also displayed on the passenger display unit 21 with marks 30. In the example shown in Fig. 8, the control unit 20 marks 30 the information 1-1, information 2-1, information 4-1, 4-2, information 5-1, 5-2, 5-3, 5-4, and 5-5 that are displayed on both the passenger display unit 21 and the staff display unit 23, and also marks 30 the display areas of the information 2-2, 2-3, and information 3-1 and 3-2 that are displayed on one side of the passenger display unit 21.

[0055] 9 is a flowchart for explaining an example of the operation of the counter processing machine 2 according to this embodiment. Here, the operation of the counter processing machine 2 will be explained with reference to FIG. 9 shows a case where a passenger performs all operations associated with the processing of the counter processing machine 2. The control unit 20 controls the touch panel 21A of the passenger display unit 21 to enable input and the touch panel 23A of the staff display unit 23 to disable input.

[0056] The control unit 20 displays an initial screen (screen 1) on the passenger display unit 21 and the staff display unit 23 based on the display setting file 3 (ST1). For example, screen 1 is a screen for selecting a service. At this time, the control unit 20 accepts input on the touch panel 21A of the passenger display unit 21 (ST2). The control unit 20 determines whether input has been made on the touch panel 21A of the passenger display unit 21 (ST3).

[0057] Based on the determination that input has been made to the touch panel 21A of the passenger display unit 21 (ST3, YES), the control unit 20 displays screen 2 on the passenger display unit 21 and the staff display unit 23 based on the display setting file 3 (ST4). For example, screen 2 is a screen for confirming the processing contents. At this time, the control unit 20 accepts the input on the touch panel 21A of the passenger display unit 21 (ST5). The control unit 20 determines whether input has been made to the touch panel 21A of the passenger display unit 21 (ST6).

[0058] Based on the determination that an input has been made to the touch panel 21A of the passenger display unit 21 (ST6, YES), the control unit 20 displays screen 3 on the passenger display unit 21 and the staff display unit 23 based on the display setting file 3 (ST7). For example, screen 3 is a screen for confirming the contents of a process. At this time, the control unit 20 accepts the input on the touch panel 21A of the passenger display unit 21 (ST8). The control unit 20 determines whether the process has been confirmed on the touch panel 21A of the passenger display unit 21 (ST9).

[0059] The control unit 20, based on the determination that the processing has been confirmed on the touch panel 21A of the passenger display unit 21 (ST9, YES), settles the fare in the settlement unit 28 (ST10). The control unit 20 processes the ticket in the ticket processing unit 29 (ST11). As described above, counter processing is performed by the counter processing machine 2 of this embodiment.

[0060] As described above, the control unit 20 transitions the screens of the passenger display unit 21 and the staff display unit 23 in response to an input by a passenger to the touch panel 21A. In the illustrated example, screens 1 to 3 are displayed, but the present invention is not limited to this example. Furthermore, the control unit 20 controls the display and non-display of information as shown in FIGS. 3, 5, 7, and 8 in the process of displaying the screens ST1, ST4, and ST7. In addition, in the example shown in Figure 9, settlement (ST10) and ticket processing (ST11) are shown as an example of processing by the counter processing machine 2, but this is not limited to the example, and for example, the processing by the counter processing machine 2 may be processing that does not involve settlement, may be processing to issue a ticket, or may be processing to confirm the contents of the ticket.

[0061] [Second embodiment] The second embodiment illustrates a case in which the operation right of the counter processing machine 2 is transferred between the touch panel 21A of the passenger display unit 21 and the touch panel 23A of the staff display unit 23. In this embodiment, the counter processing machine 2 is designed so that the main operations associated with the processing of the counter processing machine 2 will be performed by the passenger, but if the passenger has any questions about how to operate it, they can call an attendant, who will then take over the operation.

[0062] FIG. 10 is a diagram showing the transfer of the operation authority between the touch panel 21A of the passenger display unit 21 and the touch panel 23A of the staff display unit 23. As shown in FIG. The display screens of the passenger display unit 21 and the staff display unit 23 described below are assumed to be controlled by the control unit 20 to show and hide information in the same manner as in the first embodiment. Also, as in the first embodiment, the control unit 20 causes any input made on the passenger display unit 21 to also be displayed on the staff display unit 23, and causes any input made on the staff display unit 23 to also be displayed on the passenger display unit 21.

[0063] The control unit 20 performs control to disable input to the touch panel 23A of the staff display unit 23 when the touch panel 21A of the passenger display unit 21 is accepting input, and to disable input to the touch panel 21A of the passenger display unit 21 when the touch panel 23A of the staff display unit 23 is accepting input.

[0064] As shown in FIG. 10(a), the control unit 20 displays the task 1 screen on the passenger display unit 21 and the staff display unit 23. Here, the task 1 screen is a screen for passengers to operate. The control unit 20 performs control to accept input on the touch panel 21A of the passenger display unit 21 while the task 1 screen is being displayed, and to disable input on the touch panel 23A of the staff display unit 23. That is, on the task 1 screen, the passenger display unit 21 is in a state of "with operation authority" and the staff display unit 23 is in a state of "without operation authority." At this time, the control unit 20 displays the words "passenger operation mode in progress" on the staff display unit 23 and does not display them on the passenger display unit 21, based on the display setting file 3.

[0065] The counter processing machine 2 is equipped with an attendant call button 21B displayed on the passenger display unit 21. The control unit 20 displays the attendant call button 21B on the passenger display unit 21 and does not display it on the attendant display unit 23 based on the display setting file 3. The control unit 20 notifies an attendant by the notification unit 25 based on the fact that the attendant call button 21B on the passenger display unit 21 is pressed.

[0066] As shown in FIG. 10(b), when the attendant call button 21B is pressed on the passenger display unit 21, the control unit 20 displays the task 2 screen on the passenger display unit 21 and the attendant display unit 23. Here, the task 2 screen is a screen for the attendant to operate. When the attendant call button 21B is pressed on the passenger display unit 21, the control unit 20 performs control to accept input on the touch panel 23A of the attendant display unit 23 and to disable input to the touch panel 21A of the passenger display unit 21. That is, the operation authority is transferred from the passenger display unit 21 to the attendant display unit 23, and the passenger display unit 21 is in a state of "no operation authority" and the attendant display unit 23 is in a state of "with operation authority". At this time, the control unit 20 displays the text "attendant operation mode in progress" on both the passenger display unit 21 and the attendant display unit 23 based on the display setting file 3. By displaying the second task screen on which the attendant operates on the passenger display unit 21 as well, the attendant can perform operations while confirming information with the passenger.

[0067] On the passenger display unit 21, it is possible to operate Task 1, while on the staff display unit 23, it is possible to operate Task 1, Task 2, Task 3, and Task 4. The Task 3 screen and the Task 4 screen are screens for staff to operate, similar to the Task 2 screen. Until the passenger presses the attendant call button 21B, the task 1 screen is displayed on the passenger display unit 21, but when the passenger presses the attendant call button 21B and the operating authority is transferred to the attendant display unit 23, the task 2 screen, task 3 screen, and task 4 screen, which can be operated by the attendant, can be displayed on the passenger display unit 21. The display setting file 3 may set whether to display or hide each of the tasks 2, 3, and 4 on the passenger display unit 21, and at least one of the tasks 2, 3, and 4 may be set to be hidden on the passenger display unit 21. The display setting file 3 may also set whether to display or hide each of the multiple pieces of information contained in the screen data for each of the tasks 2, 3, and 4 on the passenger display unit 21.

[0068] The counter processing machine 2 is equipped with an operation end button 23B displayed on the attendant display unit 23. Based on the display setting file 3, the control unit 20 displays the operation end button 23B on the attendant display unit 23 and does not display it on the passenger display unit 21.

[0069] As shown in FIG. 10(c), when the operation end button 23B is pressed on the staff display unit 23, the control unit 20 displays the task 1 screen on the passenger display unit 21 and the staff display unit 23. When the operation end button 23B is pressed on the staff display unit 23, the control unit 20 accepts input on the touch panel 21A of the passenger display unit 21 and controls to disable input to the touch panel 23A of the staff display unit 23. That is, the operation authority is transferred from the staff display unit 23 to the passenger display unit 21, and the passenger display unit 21 is in the "operation authority available" state and the staff display unit 23 is in the "operation authority unavailable" state. At this time, the control unit 20 displays the text "Passenger operation mode in progress" on the staff display unit 23 and does not display it on the passenger display unit 21 based on the display setting file 3.

[0070] After a passenger presses attendant call button 21B and an attendant takes over the operation, the attendant, for example, completes all operations and presses end operation button 23B. In this case, the task 1 screen displayed after end operation button 23B is pressed corresponds to the initial screen. Also, after a passenger presses attendant call button 21B and an attendant takes over the operation, the attendant may, for example, perform some operations and press end operation button 23B, and the passenger may take over the operation again. In this case, the task 1 screen displayed after end operation button 23B is pressed corresponds to a screen in the middle of processing. In addition, when a passenger presses the attendant call button 21B, the operation right is transferred to the attendant display unit 23, but at this time, the attendant may respond to the passenger verbally without performing any operation and press the operation end button 23B. In addition, the passenger may press the attendant call button 21B multiple times until the process is completed.

[0071] Fig. 11 is a flowchart for explaining an example of the operation of the counter processing machine 2 shown in Fig. 10. The flowchart shown in Fig. 11 is different from the flowchart shown in Fig. 9 in the operation after the control unit 20 accepts an input on the touch panel 21A of the passenger display unit 21 (ST5). 11 shows an example in which a passenger presses the staff call button 21B while screen 2 of ST4 and ST5 is displayed. Moreover, screen 1 displayed in ST1 and screen 2 displayed in ST4 correspond to the task 1 screen shown in FIG.

[0072] The control unit 20 judges whether the staff call button 21B has been pressed on the passenger display unit 21 (ST20). Based on the judgment that the staff call button 21B has been pressed on the passenger display unit 21 (ST20, YES), the control unit 20 notifies the staff by the notification unit 25 (ST21), displays screen 3 (task 2 screen) on the passenger display unit 21 and the staff display unit 23 based on the display setting file 3 (ST22), and accepts input on the touch panel 23A of the staff display unit 23 (ST23).

[0073] Next, the control unit 20 judges whether the operation end button 23B has been pressed on the staff display unit 23 (ST24). Based on the judgment that the operation end button 23B has been pressed on the staff display unit 23 (ST24, YES), the control unit 20 displays screen 1 (task 1 screen) on the passenger display unit 21 and the staff display unit 23 based on the display setting file 3 (ST25), accepts input on the touch panel 21A of the passenger display unit 21 (ST26), and settles the fare at the settlement unit 28 (ST10).

[0074] As described above, according to this embodiment, it is possible to obtain a counter processing machine, a counter processing method, and a counter processing program that are capable of controlling the display / non-display on the passenger display unit, and the display / non-display on the staff display unit, for each of the multiple pieces of information contained in the screen data.

[0075] Although several embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the invention. These embodiments and their modifications are included in the scope and spirit of the invention, and are included in the scope of the invention and its equivalents described in the claims. [Explanation of symbols]

[0076] 2...Counter processing machine, 3...Display setting file, 4...Information display block, 5...Line information, 20: control unit, 21: passenger display unit, 23: staff display unit, 27: memory, 30: mark, 21A, 23A...touch panel, 21B...attendant call button, 23B...operation end button, 25...Information Department.

Claims

1. A passenger display unit having a touch panel; A display unit for staff having a touch panel; A control unit that controls the display of the passenger display unit and the staff display unit, The control unit is The passenger display unit and the staff display unit are simultaneously displayed based on the same screen data, Controlling display and non-display on the passenger display unit and display and non-display on the staff display unit for each of a plurality of pieces of information included in the screen data; A counter processing machine that displays first information contained in the screen data on one of the passenger display unit and the staff display unit, and does not display the first information on the other unit.

2. The counter processing machine according to claim 1 , wherein the control unit displays the first information on the staff display unit and does not display the first information on the passenger display unit.

3. The counter processing machine according to claim 1 , wherein the control unit displays the first information on the passenger display unit and does not display the first information on the staff display unit.

4. Further, a memory for storing a display setting file having the screen data is provided, The display setting file has setting information in which display and non-display on the passenger display unit and display and non-display on the staff display unit are set for each of a plurality of pieces of information included in the screen data, The teller machine according to claim 1 , wherein the control unit controls display on the passenger display unit and the attendant display unit based on the display setting file.

5. The counter processing machine of claim 4, wherein the display setting file contains setting information for each of the multiple information display blocks contained in the screen data, the setting information being set to display or not display on the passenger display unit, and to display or not display on the staff display unit.

6. The counter processing machine of claim 4, wherein the display setting file contains setting information for each of the multiple line information contained in the screen data, the setting information being set to display or not display on the passenger display unit, and to display or not display on the staff display unit.

7. 2. The counter processing machine according to claim 1, wherein the control unit marks, among the information displayed on the staff display unit, information that is also displayed on the passenger display unit.

8. The control unit controls the touch panel of the passenger display unit to disable input to the touch panel of the attendant display unit when the touch panel of the passenger display unit is accepting input, and controls the touch panel of the passenger display unit to disable input to the touch panel of the passenger display unit when the touch panel of the attendant display unit is accepting input.

9. Furthermore, an attendant call button displayed on the passenger display unit; An operation end button displayed on the staff display unit; and a notification unit that notifies a staff member, The control unit is Based on the fact that the staff call button is pressed on the passenger display unit, the notification unit notifies the staff, the touch panel of the staff display unit is accepted, and input to the touch panel of the passenger display unit is disabled, A counter processing machine as described in claim 8, which accepts input on the touch panel of the passenger display unit based on the pressing of the operation end button on the attendant display unit, and controls to prevent input to the touch panel of the attendant display unit.

10. A counter processing method for a counter processing machine including a passenger display unit having a touch panel, an attendant display unit having a touch panel, and a control unit that controls display of the passenger display unit and the attendant display unit, The control unit simultaneously displays the passenger display unit and the staff display unit based on the same screen data, Controlling display and non-display on the passenger display unit and display and non-display on the staff display unit for each of a plurality of pieces of information included in the screen data; A counter processing method, comprising displaying first information contained in the screen data on one of the passenger display unit and the staff display unit, and hiding the first information on the other.

11. The counter processing method according to claim 10 , wherein the control unit causes the first information to be displayed on the staff display unit and the first information to be hidden on the passenger display unit.

12. The counter processing method according to claim 10 , wherein the control unit causes the first information to be displayed on the passenger display unit and the first information to be hidden on the staff display unit.

13. Furthermore, a display setting file having the screen data is stored in the memory; The display setting file has setting information in which display and non-display on the passenger display unit and display and non-display on the staff display unit are set for each of a plurality of pieces of information included in the screen data, The counter processing method according to claim 10, wherein the control unit controls display on the passenger display unit and the staff display unit based on the display setting file.

14. The counter processing method described in claim 13, wherein the display setting file contains setting information for each of the multiple information display blocks contained in the screen data, in which display / non-display on the passenger display unit, and display / non-display on the staff display unit are set.

15. The counter processing method described in claim 13, wherein the display setting file has setting information for each of the multiple line information contained in the screen data, which is set to be displayed or hidden on the passenger display unit, and to be displayed or hidden on the staff display unit.

16. 11. The counter processing method according to claim 10, wherein the control unit marks and displays information that is also displayed on the passenger display unit among the information displayed on the staff display unit.

17. The counter processing method described in claim 10, wherein the control unit controls so as to disable input to the touch panel of the attendant display unit when the touch panel of the passenger display unit is accepting input, and to disable input to the touch panel of the passenger display unit when the touch panel of the attendant display unit is accepting input.

18. Based on the fact that the attendant call button is pressed on the passenger display unit, a notification unit notifies an attendant, input is accepted on the touch panel of the attendant display unit, and input to the touch panel of the passenger display unit is disabled, The counter processing method described in claim 17, wherein, based on the pressing of an operation end button on the attendant display unit, input is accepted on the touch panel of the passenger display unit, and control is performed by the control unit to disable input to the touch panel of the attendant display unit.

19. A counter processing program that causes the control unit to execute the counter processing method according to any one of claims 10 to 18.

Images