Information output device, information output method, and information output program

Abstract

To provide a method for reducing the time required for maintaining an apparatus.SOLUTION: An information output device is provided with: a worker specifying unit for specifying, from a plurality of maintenance personnel, maintenance personnel having maintenance skills for a maintenance component as a worker who performs the maintenance of a maintenance device, based on maintenance component information, which is information on maintenance components, which are components included in the maintenance device, which is a target device requiring maintenance among target devices, and which are maintenance target devices; and an output unit for outputting worker information, which is information on the worker.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present disclosure relates to an information output device, an information output method, and an information output program. [Background technology]

[0002] In devices installed in natural environments, problems may occur due to lightning strikes, strong winds, animal damage, insect damage, etc. For example, if the device is a sensor, it may not be able to measure properly. In order to find and resolve problems early, the operator who installed and operates the device, for example, periodically visits the site to inspect the device and repairs it if necessary.

[0003] In response to this, for example, in the method described in Patent Document 1, a computer in a factory facility sends the operation and management status of the factory facility to a server. The server then analyzes the operation and management status, and if an abnormality or failure is detected, notifies the factory facility manager. The server also requests a maintenance company to dispatch maintenance personnel.

[0004] With this method, the server detects abnormalities and malfunctions, reducing the workload for the operator. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] JP 2003-015729 A Summary of the Invention [Problem to be solved by the invention]

[0006] However, with the method described in Patent Document 1, it may take a long time to complete the maintenance work. For example, it may take a long time to select which maintenance personnel to dispatch. In addition, if the dispatched maintenance personnel lacks knowledge and maintenance techniques for the parts contained in the device to be maintained, the maintenance work may take a long time.

[0007] In this disclosure, maintenance refers to keeping the device in a normal state. In this disclosure, inspection of the device, repair of the device, replacement of parts, etc. are collectively referred to as maintenance.

[0008] In view of the above-mentioned problems, an object of the present disclosure is to provide an information output device, an information output method, and an information output program that make it possible to reduce the time required for device maintenance. [Means for solving the problem]

[0009] In one aspect of the present disclosure, an information output device includes a worker identification unit that identifies, from among a plurality of maintenance personnel, a maintenance personnel having maintenance skills for the maintenance parts as a worker who will perform maintenance of a maintenance device, based on maintenance part information, which is information about maintenance parts that are parts included in a maintenance device that is a target device that requires maintenance among target devices that are devices subject to maintenance, and an output unit that outputs worker information, which is information about the worker.

[0010] In another aspect of the present disclosure, an information output method, based on maintenance part information which is information regarding maintenance parts which are parts included in a maintenance device which is a target device that requires maintenance among target devices which are devices subject to maintenance, identifies a maintenance personnel from among a plurality of maintenance personnel who has maintenance skills for the maintenance parts as a worker who will perform maintenance of the maintenance device, and outputs worker information which is information regarding the worker.

[0011] In another aspect of the present disclosure, the information output program causes a computer to realize a worker identification function of identifying, from among multiple maintenance personnel, a maintenance personnel who has the maintenance skills for the maintenance parts as a worker who will perform maintenance of a maintenance device, based on maintenance part information, which is information about maintenance parts that are parts included in a maintenance device that is a target device that requires maintenance among target devices that are devices subject to maintenance, and an output function of outputting worker information, which is information about the worker. Effect of the Invention

[0012] According to the present disclosure, it is possible to reduce the time required for maintenance of the device. [Brief description of the drawings]

[0013] [Figure 1] FIG. 1 is a diagram illustrating an example of a configuration of an information output device according to the present disclosure. [Diagram 2] FIG. 11 is a diagram illustrating an example of an operation flow of an information output device according to the present disclosure. [Diagram 3] FIG. 1 is a diagram illustrating an example of the configuration of a system including an information output device according to the present disclosure. [Figure 4] FIG. 1 is a diagram illustrating an example of a configuration of an information output device according to the present disclosure. [Diagram 5] FIG. 1 is a diagram illustrating an example of a configuration of an information output device according to the present disclosure. [Figure 6] FIG. 1 is a diagram illustrating an example of a configuration of an information output device according to the present disclosure. [Figure 7] FIG. 1 is a diagram illustrating an example of a configuration of an information output device according to the present disclosure. [Figure 8] FIG. 13 is a diagram illustrating an example of maintenance personnel information of the present disclosure. [Figure 9] FIG. 2 is a diagram illustrating an example of skill information of the present disclosure. [Figure 10] FIG. 2 illustrates an example of inventory information of the present disclosure. [Figure 11] FIG. 13 is a diagram illustrating an example of target device information of the present disclosure. [Figure 12] FIG. 11 is a diagram illustrating an example of an operation flow of an information output device according to the present disclosure. [Figure 13]FIG. 2 is a diagram illustrating an example of a hardware configuration according to each embodiment of the present disclosure. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0014] [First embodiment] A first embodiment of the present disclosure will be described.

[0015] A specific example of the information output device 10 in the first embodiment is an information output device 20 in a second embodiment described later.

[0016] First, a description will be given of an example of the configuration of the information output device 10. Fig. 1 shows an example of the configuration of the information output device 10. The information output device 10 includes a worker identification unit 11 and an output unit 12.

[0017] The worker identification unit 11 identifies, from among a plurality of maintenance personnel, a maintenance personnel having maintenance skills for the maintenance parts as a worker who will perform maintenance of the maintenance device, based on the maintenance part information. The maintenance part information is information related to the maintenance parts. The maintenance parts are parts included in the maintenance device. The maintenance device is a target device that requires maintenance among the target devices. The target device is a device that is the target of maintenance.

[0018] The output unit 12 outputs the worker information. The worker information is information related to the worker.

[0019] Next, a description will be given of an example of an operation flow of the information output device 10. An example of the operation flow of the information output device 10 is shown in FIG.

[0020] The worker identification unit 11 identifies, from among a plurality of maintenance personnel, a maintenance personnel having maintenance skills for the maintenance parts, as a worker who will perform maintenance of the maintenance device, based on the maintenance part information (step S101).

[0021] The output unit 12 outputs the worker information (step S102).

[0022] As described above, in the first embodiment of the present disclosure, the information output device 10 includes a worker identification unit 11 and an output unit 12. The worker identification unit 11 identifies, from among a plurality of maintenance personnel, a maintenance personnel having maintenance skills for the maintenance parts as a worker who will perform maintenance of the maintenance device, based on the maintenance part information. The maintenance part information is information related to the maintenance parts. The maintenance parts are parts included in the maintenance device. The maintenance device is a target device that requires maintenance among the target devices. The target device is a device that is the target of maintenance. The output unit 12 outputs the worker information. The worker information is information related to the worker.

[0023] In this way, the information output device 10 identifies, from among a plurality of maintenance personnel, a maintenance personnel having maintenance skills for maintenance parts as the worker who will perform maintenance of the maintenance device. This makes it possible to reduce the time required for maintenance work. Therefore, it becomes possible to reduce the time required for maintenance of the device.

[0024] [Second embodiment] Next, an information output device 20 according to a second embodiment of the present disclosure will be described. Note that a specific example of the information output device 10 according to the first embodiment is the information output device 20 according to the second embodiment.

[0025] First, FIG. 3 shows a configuration example of a system including an information output device 20. The information output device 20 is connected to a target device 60-i (i is an integer from 1 to N, and N is an integer equal to or greater than 1). The target device 60-i is a device that is a target of maintenance. The target device 60-i may be, for example, a sensor. The sensor measures physical quantities such as temperature, air pressure, humidity, illuminance, and noise level at a location where the sensor is installed, and outputs measurement data indicating the measured physical quantities. For example, the sensor may be a sensor for monitoring a reservoir. For example, the sensor may be a water level sensor that detects the water level of the reservoir. When maintenance is required for the target device 60-i, the information output device 20 outputs information about a worker who will perform maintenance on the target device 60-i.

[0026] 3, the information output device 20 is shown as one device, but the information output device 20 may be realized by two or more devices. For example, the information output device 20 may be divided into a device on the operator side that operates the target device and a device on the maintenance side that is in charge of maintaining the target device.

[0027] 4 shows an example of the configuration of the information output device 20. The information output device 20 includes a receiving unit 23, a determining unit 24, a part identifying unit 25, a worker identifying unit 21, and an output unit 22.

[0028] The information output device does not necessarily have to include the receiving unit 23. An example of the configuration of the information output device 30 is shown in FIG.

[0029] Moreover, the information output device does not have to further include the determination unit 24. An example of the configuration of the information output device 40 is shown in FIG.

[0030] Moreover, the information output device does not necessarily have to include the part identification unit 25. FIG.

[0031] The worker identification unit 21 identifies, from among a plurality of maintenance personnel, a maintenance personnel having maintenance skills for the maintenance parts as a worker who will perform maintenance of the maintenance device, based on the maintenance part information. The maintenance part information is information related to the maintenance parts. The maintenance parts are parts included in the maintenance device. The maintenance parts may be parts that may require repair or replacement among the parts included in the maintenance device. The maintenance devices are target devices that require maintenance among the target devices 60-1 to 60-N.

[0032] For example, the maintenance part information includes information on the type of parts included in the maintenance device. The maintenance part information may also include information on the number of each type of part included in the maintenance device. The maintenance part information may also include an identifier of the maintenance device. The maintenance part information may also include information indicating the location of the maintenance device. The maintenance part information may also include information on the time required for maintenance work on the maintenance device.

[0033] The maintenance personnel are candidates for workers. The maintenance personnel have maintenance skills for any of the parts included in any of the target devices 60-1 to 60-N. The maintenance personnel may belong to a maintenance company that is in charge of maintaining the target devices, for example.

[0034] Each of the maintenance personnel may belong to one or any one of a plurality of bases. A base is a maintenance base. A base may be, for example, a business office of a maintenance company. When an instruction is given to perform maintenance work on a maintenance device, each of the maintenance personnel travels from the base to the installation location of the maintenance device and performs maintenance on the maintenance device.

[0035] The worker identification unit 21 identifies a worker by, for example, referring to maintenance personnel information. The maintenance personnel information is stored in a storage means (not shown) inside or outside the information output device 20. The maintenance personnel information includes information on the maintenance skills possessed by each maintenance personnel. The maintenance personnel information may also include information on the name of the maintenance personnel.

[0036] FIG. 8 shows an example of maintenance personnel information. In the example shown in FIG. 8, the maintenance personnel information includes, for example, a maintenance personnel ID (identification). The maintenance personnel ID is an identifier given to each maintenance personnel. In addition, the maintenance personnel ID is associated with information on possessed skills. The information on possessed skills is information on maintenance skills possessed by the maintenance personnel. The information on possessed skills may be, for example, information on the classification of parts that the maintenance personnel can maintain (for example, "battery"). One or more types may be associated with one maintenance personnel ID. In addition, the information on possessed skills may be, for example, information on the type of parts that the maintenance personnel can maintain. Note that the information on the type of parts is information that can identify parts used in the target device, such as the model number or product number of the parts. In addition, the information on the classification of parts is information that can identify groups classified according to parts that can be maintained with the same skill.

[0037] Furthermore, the information on the possessed skills may be indicated by an identifier (maintenance skill ID) assigned to each maintenance skill. In this case, the storage means stores a correspondence between the maintenance skill ID and the classification of parts that the maintenance personnel who possess the maintenance skill can maintain. Alternatively, the storage means may store a correspondence between the maintenance skill ID and the type of parts that the maintenance personnel who possess the maintenance skill can maintain. Furthermore, the storage means may store a correspondence between the classification and type of parts. FIG. 9 shows an example of a correspondence between the maintenance skill ID and the type of parts as an example of skill information.

[0038] 8, information on available maintenance dates and times may be associated with a maintenance personnel ID. The available maintenance date and time information is information on dates and times when a maintenance personnel can perform maintenance. The available maintenance date and time information may be information based on schedule information including work information of the maintenance personnel (working hours, working days, etc.) and information such as the scheduled dates and times of other maintenance work.

[0039] Furthermore, as in the example shown in Fig. 8, the maintenance personnel ID may be associated with information on the location of the maintenance personnel. The location may be, for example, the base where the maintenance personnel works.

[0040] The worker identification unit 21 identifies a maintenance person who has the maintenance skills for the maintenance parts as the worker. The worker identification unit 21 can identify the worker by referring to the maintenance person information. By identifying a maintenance person who has the maintenance skills for the maintenance parts as the worker, the time required for maintenance can be shortened compared to when maintenance is performed by a person with little knowledge of the maintenance parts. Furthermore, if a defect occurs in the maintenance parts, the defect can be eliminated early. As a result, the target device can be operated more stably.

[0041] When the maintenance device includes two or more types of maintenance parts, the worker identification unit 21 may preferentially identify a maintenance person who has maintenance skills for all the maintenance parts included in the maintenance device as a worker. The worker identification unit 21 may also combine maintenance people who have maintenance skills for one or more maintenance parts so that they can maintain all the maintenance parts, and identify the combined maintenance people as a worker.

[0042] Furthermore, the worker identification unit 21 may identify a worker from among maintenance personnel who have maintenance skills for maintenance parts and are associated with a location (such as a base) that has the shortest travel time to a location where a maintenance device is located. In this case, the maintenance personnel information includes information on the location of the maintenance personnel. Furthermore, the maintenance parts information may include information on the location of the maintenance device. The maintenance parts information may include an identifier (device ID) of the maintenance device. The storage means may store travel time information indicating the travel time from each of the locations of the maintenance personnel to each location of the target device in advance. The worker identification unit 21 may identify a worker based on the travel time information. Furthermore, the worker identification unit 21 may calculate the travel time based on location information of the location of the maintenance personnel and information on the location of the maintenance device. Furthermore, the worker identification unit 21 may identify a worker based on travel distance or straight line distance instead of travel time.

[0043] In this way, the worker identification unit 21 identifies a worker based on the travel time from the location of the maintenance personnel to the location of the maintenance equipment, thereby making it possible to shorten the time from when the worker leaves the location to when maintenance begins.

[0044] Furthermore, the worker identification unit 21 may determine the date and time (execution date and time) when the worker will perform the maintenance based on the maintenance available date and time information. For example, the worker identification unit 21 may determine, as the execution date and time, a time period in which the required time for maintenance of the maintenance device can be secured from among the worker's maintenance available dates and times. The required time includes the time required for the maintenance work (maintenance work time). The required time may also include the travel time from the location of the worker to the location of the maintenance device. The maintenance work time for the maintenance device may be a predetermined fixed value, or may be included in the maintenance part information.

[0045] Furthermore, when two or more maintenance personnel have maintenance skills for a maintenance part, the worker identification unit 21 may identify the worker based on the maintenance available date and time information. For example, the worker identification unit 21 may identify the maintenance personnel who can perform maintenance earlier as the worker.

[0046] Furthermore, the worker specifying unit 21 may determine the date and time when the worker will perform the maintenance (performance date and time) based on the inventory status of the maintenance parts.

[0047] For example, the worker identification unit 21 refers to inventory information. The inventory information is information related to inventory of parts. The inventory information is stored in a storage means. The inventory information includes information on the number of parts in stock for each type (e.g., model number or product number) of parts included in one or more of the target devices 60-1 to 60-N. The inventory information may also include information on the planned date and time when a part that is out of stock is to be replenished (planned replenishment date and time). The inventory information may also include information on the number of parts that are out of stock that are planned to be replenished at the planned replenishment date and time (planned replenishment number).

[0048] The parts may be stored in one or more storage locations. The storage location may be, for example, a warehouse associated with the base, or a warehouse located at a location other than the base, such as a facility for storing parts. The inventory information may be information about each of the storage locations.

[0049] An example of inventory information is shown in Fig. 10. In the example shown in Fig. 10, the inventory information includes information about each storage location (storage location ID). The inventory information also includes information about the number of items in stock (inventory quantity) for each type of part. The inventory information also includes information about the planned replenishment date and time and the planned replenishment quantity.

[0050] The worker identification unit 21 determines the execution date and time based on, for example, inventory information and maintenance available date and time information. The worker identification unit 21 may determine, as the execution date and time, a time period that is after the date and time when the worker can obtain the maintenance parts (obtainment date and time) and during which the required time for maintenance of the maintenance device can be secured.

[0051] The acquisition date and time may be, for example, when there is a sufficient stock of all types of maintenance parts, the date and time when the maintenance parts arrive from the storage location to the worker. Also, when there is a shortage of stock of one or more types of maintenance parts, the acquisition date and time may be a date and time after the scheduled replenishment date and time of the shortage parts and when the maintenance parts arrive from the storage location to the worker. The parts may be shipped from the storage location to the location of the worker, or the worker may pick up the parts from the storage location. The time it takes for the maintenance parts to arrive from the storage location to the worker may be stored in advance in the storage means. For example, the time it takes for the maintenance parts to arrive from each storage location to each location of the maintenance personnel may be stored in the storage means.

[0052] The worker identification unit 21 can calculate the acquisition date and time based on the inventory information and the time it takes for the maintenance part to reach the worker from the storage location.

[0053] The worker identification unit 21 may also identify a worker based on the inventory status of the maintenance parts. Based on the inventory information and the maintenance available date and time information, the worker identification unit 21 searches for a time period after the date and time when the maintenance personnel can obtain the maintenance parts and during which the required time for maintenance of the maintenance device can be secured for each maintenance personnel who has the maintenance skills for the maintenance parts. Then, the worker identification unit 21 may identify the maintenance personnel who can perform maintenance earlier as the worker.

[0054] The output unit 22 outputs the worker information. The worker information is information about the worker identified by the worker identification unit 21. For example, the worker information may include identification information (maintenance personnel ID) of the worker. The worker information may also include the name of the worker.

[0055] The output unit 22 may output the worker information to a terminal of the worker (not shown), a terminal of an instructor (not shown) who instructs the worker to perform the maintenance work, a terminal of a manager (not shown) who manages the status of the maintenance work, etc. The worker information may also include information on the date and time of execution. The worker information may also include information on the location of the maintenance device.

[0056] The output unit 22 may further output notification information to the worker. The output unit 22 outputs the notification information to, for example, a terminal held by the worker. The notification information is information to be notified to the worker. The notification information may include, for example, information on the date and time of execution. The notification information may include, for example, one or more of information on the location of the maintenance device, information on the type of maintenance part, information on the number of each type of maintenance part, information on the past failure history of the maintenance device, and a list of items required for maintaining the maintenance device. The information on the failure history and the information on the list of items required for maintaining the maintenance device may be stored in a storage means in association with each device ID of the target device.

[0057] The output unit 22 may also output parts arrangement information. The parts arrangement information is information for delivering maintenance parts from a storage location to a worker. For example, the parts arrangement information includes information on the types of maintenance parts and the number of each type, and information on the delivery destination of the maintenance parts. The output unit 22 also outputs the parts arrangement information to a terminal or the like at the storage location of the maintenance parts. If the storage locations of the maintenance parts are divided into two or more locations, the output unit 22 outputs the parts arrangement information for each storage location. The information on the delivery destination of the maintenance parts may be included in the maintenance personnel information, for example, and stored in the storage means. The delivery destination of the maintenance parts may be the location of the worker. The parts arrangement information is referred to by a sender or the like who sends the parts, and the maintenance parts are shipped from the storage location to the delivery destination.

[0058] The maintenance part information may be input from the part identification unit 25 to the worker identification unit 21. In addition, the maintenance part information may be input to the worker identification unit 21 from a device external to the information output device.

[0059] When the maintenance device information is input, the part identification unit 25 identifies a part included in the maintenance device as a maintenance part. Then, the maintenance part information is input to the worker identification unit 21. The maintenance device information is information related to the maintenance device.

[0060] The part identification unit 25 can identify maintenance parts based on the target device information. The target device information is information about each of the target devices. The target device information includes, for each of the target devices, information about the type of parts included in the target device. The part type information included in the target device information may be information about parts included in the target device that may require repair or replacement. The target device information is stored in a storage means. The target device information may also include information about the number of parts for each type of part included in the target device. The target device information may also include information about the time required for maintenance work on the target device (maintenance work time).

[0061] An example of target device information is shown in Fig. 11. In the example of Fig. 11, the target device information includes target part information and information on the location of the target device for each piece of identification information (device ID) of the target device. The target part information is information on the type of part included in the target device. For example, the target part information includes information on the model number and article number of the part included in the target device.

[0062] The part identification unit 25 can acquire information on parts (maintenance parts) included in the maintenance device and information on the location of the maintenance device from the target device information.

[0063] The maintenance device information may be input from the determination unit 24 to the part identification unit 25. In addition, the maintenance device information may be input to the part identification unit 25 from a device external to the information output device. For example, the maintenance device information may be input to the part identification unit 25 in response to an operation on the information output device by an operator who operates the target device.

[0064] The determination unit 24 determines whether or not the target device requires maintenance. Furthermore, the determination unit 24 inputs information on the target device determined to require maintenance as maintenance device information to the part identification unit 25. In this case, the target device determined to require maintenance by the determination unit 24 is the maintenance device.

[0065] The determination unit 24 may determine whether or not the target device requires maintenance based on the determination data. The determination data is transmitted from the target device to the receiving unit 23. The determination data is data used to determine whether or not the target device requires maintenance. The determination data may be data intended to determine whether or not maintenance is required, or data intended for purposes other than determining whether or not maintenance is required may be used as the determination data.

[0066] The receiver receives the determination data from the target devices 60-1 to 60-N. The determiner then makes a determination based on the determination data received by the receiver for each of the target devices 60-1 to 60-N.

[0067] For example, in the case where the determination data is transmitted at predetermined time intervals, the determination unit 24 may determine that the target device 60-i requires maintenance when the determination data from the target device 60-i cannot be received for more than a predetermined time. Also, the determination unit 24 may determine that the target device 60-i requires maintenance when there is an abnormality in the determination data from the target device 60-i. Also, the determination unit 24 may determine that the target device 60-i requires maintenance when a predetermined number of days have passed since the target device 60-i was last maintained. Information on the date and time when the target device 60-i was last maintained may be stored in a storage means.

[0068] In this manner, the determination unit 24 determines whether or not maintenance of the target devices 60-1 to 60-N is necessary, thereby reducing the burden on the operators who operate the target devices 60-1 to 60-N.

[0069] Next, a description will be given of an example of an operation flow of the information output device 20. An example of the operation flow of the information output device 20 is shown in FIG.

[0070] The determination unit 24 determines whether or not maintenance of the target devices 60-1 to 60-N is required based on the determination data received by the receiving unit 23 (step S201). In addition, the determination unit 24 inputs information about the target devices determined to require maintenance to the part identification unit 25 as maintenance device information.

[0071] When there is a target device requiring maintenance (when maintenance device information is input) (YES in step S202), the part identification unit 25 identifies the parts included in the maintenance device as maintenance parts based on the maintenance device information (step S203). In addition, the part identification unit 25 inputs the maintenance part information to the worker identification unit 21.

[0072] The worker identification unit 21 identifies, as a worker, a maintenance person having maintenance skills for the maintenance part from among a plurality of maintenance personnel, based on the maintenance part information (step S204).

[0073] The output unit 22 outputs the worker information (step S205).

[0074] As described above, in the second embodiment of the present disclosure, the information output device (20, 30, 40, 50) includes a worker identification unit 21 and an output unit 22. Based on the maintenance part information, the worker identification unit 21 identifies, from among multiple maintenance personnel, a maintenance personnel who has maintenance skills for the maintenance parts as a worker who will perform maintenance of the maintenance device. The maintenance part information is information related to the maintenance parts. The maintenance parts are parts included in the maintenance device. The maintenance device is a target device that requires maintenance among the target devices. The target device is a device that is the target of maintenance. The output unit 22 outputs the worker information. The worker information is information related to the worker.

[0075] In this way, the information output device (20, 30, 40, 50) identifies, from among a plurality of maintenance personnel, a maintenance personnel having maintenance skills for the maintenance parts as the worker who will perform maintenance of the maintenance device. This makes it possible to reduce the time required for maintenance work. Therefore, it becomes possible to reduce the time required for maintenance of the device.

[0076] Furthermore, when each maintenance personnel is associated with one of a plurality of locations, the worker identification unit 21 may identify a worker from among maintenance personnel who have maintenance skills for maintenance parts and who are associated with a location where the travel time to the location where the maintenance device is located is shorter. This makes it possible to shorten the travel time of the worker from the location of the worker to the location where the maintenance device is located, thereby making it possible to shorten the time required for maintenance.

[0077] Furthermore, the worker identification unit 21 may determine the date and time when the worker will perform the maintenance based on available maintenance date and time information, which is information on the date and time when the maintenance personnel can perform the maintenance. This allows the information output device 20 to determine the date and time when the maintenance will be performed, thereby reducing the effort and time required for the maintenance company or the like to determine the date and time when the maintenance will be performed.

[0078] Furthermore, the worker identification unit 21 may determine the date and time when the maintenance will be performed by the worker, based on the maintenance available date and time information and an acquisition date and time that is the date and time when the maintenance personnel can obtain the maintenance parts. The worker identification unit 21 may calculate the acquisition date and time based on inventory information that is information about the inventory of the parts, and the time it takes for the maintenance parts to arrive at the maintenance personnel from the storage location of the maintenance parts. This allows the information output device 20 to determine the date and time when the maintenance will be performed, taking into account the availability of the maintenance parts.

[0079] Furthermore, the worker identification unit 21 may identify a maintenance worker who can perform maintenance earlier as a worker, based on available maintenance date and time information, which is information on the date and time when the maintenance worker can perform maintenance. Furthermore, the worker identification unit 21 may identify a worker based on available maintenance date and time information and an acquisition date and time, which is the date and time when the maintenance worker can obtain maintenance parts. The worker identification unit 21 may calculate the acquisition date and time based on inventory information, which is information on the inventory of parts, and the time it takes for the maintenance parts to arrive from the storage location of the maintenance parts to the maintenance worker. This allows maintenance to be performed earlier, so that it is possible to respond to a failure earlier. As a result, it is possible to operate the target device more stably.

[0080] The information output device 20 may also include a part identification unit 25. The part identification unit 25 identifies parts included in a maintenance device as maintenance parts based on maintenance device information, which is information related to the maintenance device. The part identification unit 25 also inputs maintenance part information including information on the identified maintenance parts to the worker identification unit 21. This enables the information output device 20 to easily identify which parts require maintenance skills for maintaining the maintenance device.

[0081] The information output device 20 may also include a determination unit 24. The determination unit 24 determines whether or not the target device requires maintenance, and inputs information about the target device determined to require maintenance to the part identification unit 25 as maintenance device information. The information output device 20 may also include a receiving unit 23. The receiving unit 23 receives determination data used to determine whether or not the target device requires maintenance from the target device. The determination unit 24 determines whether or not the target device requires maintenance based on the determination data. This can reduce the effort and time required for the operator of the target device to determine whether or not maintenance is required.

[0082] [Hardware configuration example] An example of the configuration of hardware resources for implementing the information output device (10, 20, 30, 40, 50) in each embodiment of the present disclosure described above using one information processing device (computer) will be described. Note that the information output device may be physically or functionally implemented using at least two information processing devices. The information output device may also be implemented as a dedicated device. Also, only some of the functions of the information output device may be implemented using an information processing device.

[0083] 13 is a diagram illustrating an example of a hardware configuration of an information processing device capable of realizing the information output device of each embodiment of the present disclosure. The information processing device 90 includes a communication interface 91, an input / output interface 92, a computing device 93, a storage device 94, a non-volatile storage device 95, and a drive device 96.

[0084] For example, the output unit 12 in FIG. 1 can be realized by a communication interface 91 and a computing device 93 , and the worker identification unit 11 can be realized by the computing device 93 .

[0085] The communication interface 91 is a communication means for the information output device of each embodiment to communicate with an external device via wired and / or wireless communication. When the information output device is realized using at least two information processing devices, the devices may be connected to each other via the communication interface 91 so as to be able to communicate with each other.

[0086] The input / output interface 92 is a man-machine interface including a keyboard as an example of an input device and a display as an output device.

[0087] The arithmetic device 93 is realized by an arithmetic processing device such as a general-purpose CPU (Central Processing Unit) or a microprocessor, and a plurality of electric circuits. The arithmetic device 93 can, for example, read various programs stored in a non-volatile storage device 95 into the storage device 94 and execute processing according to the read programs.

[0088] The storage device 94 is a memory device such as a RAM (Random Access Memory) that can be referenced by the arithmetic device 93, and stores programs, various data, etc. The storage device 94 may be a volatile memory device.

[0089] The non-volatile storage device 95 is, for example, a non-volatile storage device such as a ROM (Read Only Memory) or a flash memory, and is capable of storing various programs, data, and the like.

[0090] The drive device 96 is, for example, a device that processes reading and writing of data from and to a recording medium 97, which will be described later.

[0091] The recording medium 97 is any recording medium capable of recording data, such as an optical disk, a magneto-optical disk, or a semiconductor flash memory.

[0092] Each embodiment of the present disclosure may be realized, for example, by configuring an information output device using the information processing device 90 illustrated in FIG. 13 and supplying a program capable of realizing the functions described in each of the above embodiments to this information output device.

[0093] In this case, the embodiment can be realized by having the arithmetic device 93 execute the program supplied to the information output device. Also, it is possible to configure some, but not all, of the functions of the information output device in the information processing device 90.

[0094] Furthermore, the information output device may be configured so that the above program is recorded on a recording medium 97 and is appropriately stored in the non-volatile storage device 95 at the shipping stage or operation stage of the information output device. In this case, the method of supplying the above program may be a method of installing the program in the information output device using an appropriate tool at the manufacturing stage before shipping or at the operation stage. The method of supplying the above program may also be a general method such as downloading the program from an external source via a communication line such as the Internet.

[0095] A part or all of the above-described embodiments can be described as, but is not limited to, the following supplementary notes.

[0096] (Appendix 1) a worker identification unit that identifies, from among a plurality of maintenance personnel, a maintenance personnel having maintenance skills for the maintenance parts as a worker who will perform maintenance of the maintenance device, based on maintenance part information that is information on maintenance parts that are parts included in a maintenance device that is a target device that requires maintenance among target devices that are devices to be maintained; an output unit that outputs worker information that is information about the worker; An information output device comprising:

[0097] (Appendix 2) Each of the maintenance personnel is associated with one of a plurality of locations; the worker identification unit identifies the worker from among maintenance personnel who have maintenance skills for the maintenance parts and who are associated with locations that have a shorter travel time to a location where the maintenance device is located; 2. An information output device according to claim 1.

[0098] (Appendix 3) The worker identification unit determines a date and time when the maintenance will be performed by the worker based on available maintenance date and time information, which is information on a date and time when the maintenance person is available to perform the maintenance. 13. An information output device according to claim 1 or 2.

[0099] (Appendix 4) The worker identification unit determines a date and time when the maintenance will be performed by the worker, based on the maintenance available date and time information and an acquisition date and time that is a date and time when the maintenance personnel can obtain the maintenance parts. 4. An information output device according to claim 3.

[0100] (Appendix 5) The worker identification unit identifies, as the worker, a maintenance worker who can perform the maintenance earlier, based on maintenance available date and time information, which is information on a date and time when the maintenance worker can perform the maintenance. An information output device according to any one of Supplementary Note 1 to Supplementary Note 4.

[0101] (Appendix 6) The worker identification unit identifies the worker based on the maintenance available date and time information and an acquisition date and time that is a date and time when the maintenance personnel can obtain the maintenance parts. 6. An information output device according to claim 5.

[0102] (Appendix 7) The worker identification unit calculates the acquisition date and time based on inventory information, which is information about an inventory of parts, and a time required for the maintenance part to arrive at the maintenance worker from a storage location of the maintenance part. 7. An information output device according to claim 4 or 6.

[0103] (Appendix 8) a part identification section that identifies a part included in the maintenance device as the maintenance part based on maintenance device information that is information about the maintenance device, and inputs the maintenance part information including information about the identified maintenance part to the operator identification section; Further comprising: An information output device according to any one of Supplementary Note 1 to Supplementary Note 7.

[0104] (Appendix 9) a determination unit that determines whether or not the target device requires maintenance, and inputs information about the target device that has been determined to require maintenance to the part identification unit as the maintenance device information; Further comprising: 9. The information output device according to claim 8.

[0105] (Appendix 10) a receiving unit for receiving, from the target device, determination data used to determine whether or not the target device requires maintenance; Further equipped with the determination unit determines whether or not maintenance of the target device is required based on the determination data. 10. The information output device according to claim 9.

[0106] (Appendix 11) Based on maintenance part information, which is information on a maintenance part included in a maintenance device that is a target device requiring maintenance among target devices that are devices to be maintained, a maintenance person having maintenance skills for the maintenance part is identified from among a plurality of maintenance persons as a worker who will perform maintenance of the maintenance device; outputting worker information which is information about the worker; Information output method.

[0107] (Appendix 12) Each of the maintenance personnel is associated with one of a plurality of locations; identifying the worker from among maintenance personnel who have maintenance skills for the maintenance parts and who are associated with locations where the travel time to the location where the maintenance device is located is shorter; 12. The information output method according to claim 11.

[0108] (Appendix 13) determining a date and time when the maintenance will be performed by the worker based on available maintenance date and time information, which is information on a date and time when the maintenance personnel can perform the maintenance; 13. The information output method according to claim 11 or 12.

[0109] (Appendix 14) determining a date and time when the maintenance will be performed by the worker based on the maintenance available date and time information and an acquisition date and time that is a date and time when the maintenance personnel can obtain the maintenance parts; 14. The information output method according to claim 13.

[0110] (Appendix 15) Identifying, as the worker, a maintenance person who can perform the maintenance earlier, based on maintenance available date and time information, which is information on a date and time when the maintenance person can perform the maintenance. 15. An information output method according to any one of claims 11 to 14.

[0111] (Appendix 16) Identifying the worker based on the maintenance available date and time information and an acquisition date and time that is a date and time when the maintenance personnel can obtain the maintenance parts. 16. The information output method according to claim 15.

[0112] (Appendix 17) Calculating the acquisition date and time based on inventory information, which is information about an inventory of parts, and the time it takes for the maintenance part to arrive at the maintenance worker from a storage location of the maintenance part. 17. The information output method according to claim 14 or 16.

[0113] (Appendix 18) Identifying a part included in the maintenance device as the maintenance part based on maintenance device information that is information related to the maintenance device; The maintenance part information includes information of the identified maintenance part. An information output method according to any one of Supplementary Note 11 to Supplementary Note 17.

[0114] (Appendix 19) Determine whether the target device requires maintenance; The maintenance device information includes information on a target device determined to require maintenance. 19. The information output method according to claim 18.

[0115] (Appendix 20) receiving, from the target device, determination data used to determine whether or not maintenance of the target device is required; determining whether or not the target device requires maintenance based on the determination data; 19. The information output method according to claim 19.

[0116] (Appendix 21) On the computer, a worker identification function that identifies, from among a plurality of maintenance personnel, a maintenance personnel having maintenance skills for the maintenance parts as a worker who will perform maintenance of the maintenance device, based on maintenance part information that is information on maintenance parts that are parts included in a maintenance device that is a target device that requires maintenance among target devices that are devices to be maintained; an output function for outputting worker information which is information about the worker; An information output program that makes this possible.

[0117] (Appendix 22) Each of the maintenance personnel is associated with one of a plurality of locations; The worker identification function identifies the worker from among maintenance personnel who have maintenance skills for the maintenance parts and who are associated with locations that require a shorter travel time to a location where the maintenance device is located. 22. The information output program according to claim 21.

[0118] (Appendix 23) The worker identification function determines a date and time when the maintenance will be performed by the worker based on maintenance available date and time information, which is information on a date and time when the maintenance person can perform the maintenance. An information output program according to any one of appendix 21 and appendix 22.

[0119] (Appendix 24) The worker identification function determines a date and time when the maintenance will be performed by the worker based on the maintenance available date and time information and an acquisition date and time that is a date and time when the maintenance personnel can obtain the maintenance parts. 24. An information output program according to claim 23.

[0120] (Appendix 25) The worker identification function identifies, as the worker, a maintenance worker who can perform maintenance earlier, based on maintenance available date and time information, which is information on a date and time when the maintenance worker can perform maintenance. An information output program according to any one of claims 21 to 24.

[0121] (Appendix 26) The worker identification function identifies the worker based on the maintenance available date and time information and an acquisition date and time that is a date and time when the maintenance personnel can obtain the maintenance parts. The information output program according to claim 25.

[0122] (Appendix 27) The worker identification function calculates the acquisition date and time based on inventory information, which is information about an inventory of parts, and the time it takes for the maintenance part to arrive at the maintenance worker from a storage location of the maintenance part. The information output program according to claim 24 or 26.

[0123] (Appendix 28) A part identification function that identifies a part included in the maintenance device as the maintenance part based on maintenance device information that is information about the maintenance device, and inputs the maintenance part information including information about the identified maintenance part to the operator identification function. To further realize this on a computer, An information output program according to any one of claims 21 to 27.

[0124] (Appendix 29) A determination function that determines whether or not the target device requires maintenance, and inputs information about the target device that is determined to require maintenance as the maintenance device information into the part identification function. To further realize this on a computer, 29. The information output program according to claim 28.

[0125] (Appendix 30) A receiving function for receiving, from the target device, determination data used to determine whether or not the target device requires maintenance. Then we further implemented this on a computer. The determination function determines whether or not the target device requires maintenance based on the determination data. 29. An information output program according to claim 29.

[0126] Although the present disclosure has been described above with reference to the embodiments, the present disclosure is not limited to the above-mentioned embodiments. Various modifications that can be understood by a person skilled in the art can be made to the configuration and details of the present disclosure within the scope of the present disclosure. Furthermore, each embodiment can be appropriately combined with other embodiments. [Explanation of symbols]

[0127] 10, 20, 30, 40, 50 Information output device 11, 21 Worker identification department 12, 22 Output section 23 Receiving section 24 Judgment Department 25 Parts Identification Department 60-i Target device 90 Information processing equipment 91 Communication Interface 92 Input / Output Interface 93 Arithmetic unit 94 Storage device 95 Non-volatile storage devices 96 Drive device 97 Recording media

Claims

1. a worker identification unit that identifies, from among a plurality of maintenance personnel, a maintenance personnel having maintenance skills for the maintenance parts as a worker who will perform maintenance of the maintenance device, based on maintenance part information that is information on maintenance parts that are parts included in a maintenance device that is a target device that requires maintenance among target devices that are devices to be maintained; an output unit that outputs worker information that is information about the worker; An information output device comprising:

2. Each of the maintenance personnel is associated with one of a plurality of locations; the worker identification unit identifies the worker from among maintenance personnel who have maintenance skills for the maintenance parts and who are associated with locations that have a shorter travel time to a location where the maintenance device is located; 2. The information output device according to claim 1.

3. The worker identification unit determines a date and time when the maintenance will be performed by the worker based on available maintenance date and time information, which is information on a date and time when the maintenance person is available to perform the maintenance.

2. The information output device according to claim 1.

4. The worker identification unit determines a date and time when the maintenance will be performed by the worker, based on the maintenance available date and time information and an acquisition date and time that is a date and time when the maintenance personnel can obtain the maintenance parts. The information output device according to claim 3 .

5. The worker identification unit identifies, as the worker, a maintenance worker who can perform the maintenance earlier, based on maintenance available date and time information, which is information on a date and time when the maintenance worker can perform the maintenance.

2. The information output device according to claim 1.

6. The worker identification unit calculates the acquisition date and time based on inventory information, which is information about an inventory of parts, and a time required for the maintenance part to arrive at the maintenance worker from a storage location of the maintenance part.

5. The information output device according to claim 4.

7. a part identification section that identifies a part included in the maintenance device as the maintenance part based on maintenance device information that is information about the maintenance device, and inputs the maintenance part information including information about the identified maintenance part to the operator identification section; Further comprising: The information output device according to claim 1 .

8. a determination unit that determines whether or not the target device requires maintenance, and inputs information about the target device that has been determined to require maintenance to the part identification unit as the maintenance device information; Further comprising: The information output device according to claim 7.

9. Based on maintenance part information, which is information on a maintenance part included in a maintenance device that is a target device requiring maintenance among target devices that are devices to be maintained, a maintenance person having maintenance skills for the maintenance part is identified from among a plurality of maintenance persons as a worker who will perform maintenance of the maintenance device; outputting worker information which is information about the worker; Information output method.

10. On the computer, a worker identification function that identifies, from among a plurality of maintenance personnel, a maintenance personnel having maintenance skills for the maintenance parts as a worker who will perform maintenance of the maintenance device, based on maintenance part information that is information on maintenance parts that are parts included in a maintenance device that is a target device that requires maintenance among target devices that are devices to be maintained; an output function for outputting worker information which is information about the worker; An information output program that makes this possible.

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