Information processor

Abstract

To improve convenience for both a user and a business operator.SOLUTION: An information processor includes an acquisition unit, a management unit, a display control unit, and a notification unit. The acquisition unit acquires card information on a card issued by a shop or a facility. The management unit unitarily manages the card information. The display control unit displays the card information managed by the management unit in a retrievable and distinguishable manner. The notification unit provides push notification of a notice from the shop or the facility as an issue source having issued the card, to a terminal held by a user.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to an information processing device, an information processing method, and an information processing program. [Background technology]

[0002] In recent years, point cards are often distributed at stores or facilities, whether in card format or digital format such as a smartphone app. Point cards can be said to contribute to attracting customers by returning benefits to them according to the points they have earned, while also attracting repeat customers. In addition to point cards, medical institution appointment cards and public institution cards such as libraries are also issued by each facility, so individuals will own a wide variety of cards. Therefore, users must carry many cards and, moreover, they must find the card they want to use from among them, which is troublesome. Therefore, it is desirable to manage various cards in a centralized manner. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2016-24758 A [Patent Document 2] JP 2013-228766 A Summary of the Invention [Problem to be solved by the invention]

[0004] An object of the present invention is to provide an information processing device, an information processing method, and an information processing program that improve convenience for both users and businesses. [Means for solving the problem]

[0005] The information processing device according to the present invention includes an acquisition unit, a management unit, a display control unit, and a notification unit. The acquisition unit acquires card information related to a card issued at a store or facility. The management unit centrally manages the card information. The display control unit displays the card information managed by the management unit in a searchable and distinguishable manner. The notification unit pushes notifications from the store or facility that issued the card to a terminal held by a user. Effect of the Invention

[0006] According to the present invention, it is possible to improve convenience for both users and businesses. [Brief description of the drawings]

[0007] [Figure 1] FIG. 1 is a conceptual diagram showing an information processing system according to the present embodiment. [Diagram 2] FIG. 2 is a block diagram showing the functional configuration of the information processing device according to this embodiment. [Diagram 3] FIG. 3 is a specific example of card information stored in the storage unit according to the present embodiment. [Figure 4] FIG. 4 is a diagram showing an example of a screen display process of the information processing device according to the present embodiment. [Diagram 5] FIG. 5 is a flowchart showing an example of processing by the information processing device according to the present embodiment. [Figure 6] FIG. 6 is a diagram showing a specific example of use of the information processing device according to this embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0008] Hereinafter, an information processing system, an information processing device, an information processing method, and an information processing program according to the embodiment will be described with reference to the drawings. In addition, hereinafter, elements that are the same or similar to elements already described will be given the same or similar reference numerals, and duplicated descriptions will basically be omitted. For example, when there are multiple identical or similar elements, a common reference numeral may be used to describe each element without distinguishing between them, and a subnumber may be used in addition to the common reference numeral to describe each element with distinction between them.

[0009] 1 is a block diagram showing an example of a functional configuration of an information processing system 1 according to this embodiment. The information processing system 1 shown in FIG.

[0010] The business facility 3 is various facilities such as various stores such as supermarkets and beauty salons, public facilities such as libraries and city halls, and medical facilities such as hospitals and pharmacies. It is assumed that the business facility 3 issues point cards (including stamp cards), usage cards, and patient registration cards in electronic format. In the following, except when specific examples are given, media provided for use by users, such as stamp cards, usage cards, and patient registration cards issued by the business facility 3, will be simply called "cards." The business facility 3 may be a physical store, or an online shop without a physical store.

[0011] The server 2 acquires and manages card information related to cards issued by the business facility 3 via the information processing device 10. The server 2 also transmits the card information to the terminal 4 in response to access from the terminal 4. The server 2 also enables the business facility 3 to transmit feedback regarding the usage of the card by the user.

[0012] The terminal 4 is, for example, a smartphone or a tablet terminal. An application that cooperates with the information processing device 10 is installed on the terminal 4, and the user can execute control such as management, display, and modification of card information by starting and executing the application. Note that the application is not limited to being installed on the terminal 4, and may be in the form of a Web application that accesses the information processing device 10 of the server 2 via a Web browser or the like.

[0013] Next, the functional configuration of the information processing device 10 will be described with reference to the block diagram of FIG. The information processing device 10 shown in FIG. 2 includes a processor 11, a storage unit 12, and a communication interface 13.

[0014] The processor 11 is, for example, a CPU. The processor 11 includes an acquisition unit 111, a management unit 112, a display control unit 113, a notification unit 114, a setting unit 115, and a determination unit .

[0015] The acquisition unit 111 acquires card information from the business facility 3. The management unit 112 centrally manages the card information stored in the memory unit 12. The display control unit 113 displays the card information managed by the management unit 112, for example, on the display of the terminal 4 so that it can be searched and distinguished. The notification unit 114 pushes notifications from the store or facility that issued the card to the terminal held by the user. The setting unit 115 sets at least one of the following as card information, based on instructions from the card issuer: a point type proportional to the amount of use or the number of visits to the store, a point increase at a specific date and time, and a campaign period. The determination unit 116 determines the location of the terminal 4.

[0016] The storage unit 12 is a so-called auxiliary storage device that includes a non-volatile storage circuit such as an HDD and an SSD that store various information. The storage unit 12 may be a drive device that reads and writes various information to and from a portable storage medium such as a CD-ROM, a DVD, or a flash memory. The storage unit 12 stores an application program according to this embodiment. The storage unit 12 stores card information of cards issued at each business facility 3. The communication interface 13 is a circuit that connects to a network. The communication interface 13 transmits and receives data to and from the business facility 3 or the terminal 4 via the network.

[0017] 2 may be formed by combining a plurality of CPUs. That is, the acquisition unit 111, management unit 112, display control unit 113, notification unit 114, setting unit 115, and determination unit 116 shown in FIG. 2 may be realized by each CPU executing an application program, for example. Furthermore, the information processing device 10 is not necessarily included in the server 2, and each component of the information processing device 10 may be distributed and arranged in the information processing system 1. For example, the memory unit 12 of the information processing device 10 may be included in the server 2 or the business operator facility 3, and the acquisition unit 111, the management unit 112, the display control unit 113, the notification unit 114, the setting unit 115, and the determination unit 116 may be included in the terminal 4.

[0018] Next, a specific example of the card information stored in the storage unit 12 will be described with reference to FIG. Table 30 shown in FIG. 3 stores card information for each card, in which identification information 31, usage history 32, setting information 33, and tie-up information 34 are associated with each other. Table 30 is prepared for each user. Identification information 31 includes, for example, the name of a store or facility, the name of a card such as a point card or a usage card, and an identification number unique to the card. Note that identification information 31 may be any information that can identify a card. Usage history 32 includes the date and time of card use by a user, and usage status indicating whether points were earned or used. Setting information 33 includes information or corresponding settings that the card issuing business operator wants to notify the user of, such as discount information, point-up information, or campaign information.

[0019] The business operator can input information as appropriate into the setting information 33. In addition, various conditions may be set so that relevant users are notified of information by push notification in a pinpoint manner. From the business operator's perspective, by setting campaign information in the setting information 33, sales and announcements can be made in a timely and pinpoint manner to users (consumers) who own the card by push notification. The affiliation information 34 is information on whether there are stores or facilities where the card can be used in common, such as the relationship between the head office and branch office, or the stores or facilities being in the same affiliated group. For example, if the affiliation information 34 is "o", it indicates that the card information can be used at other stores. Although not shown in FIG. 3, the affiliation information 34 may further include location information of other stores, links to store information and card information, etc., that are linked to the head office, branch office, and affiliated stores.

[0020] Specifically, for example, the identification information 31 "A Mart", the usage history 32 "2023 / 3 / 3 15:14 10 points earned", and the setting information 33 "Visit points / triple points on usage amount (Friday), 20% campaign (3 / 20~3 / 25)" are stored in association with each other. This allows the card information of each store or facility to be managed in a unified manner.

[0021] In addition, for point cards and information equivalent to point cards that have already been issued and are generally recognized by large-scale businesses (hereinafter referred to as "major cards"), it is assumed that the large-scale businesses have independently developed smartphone apps, web apps, etc. and made them available to users. Therefore, the storage unit 12 may store a link or app information for launching an app related to a major card. In the example of FIG. 3, when a major card with identification information 31 "W card" exists, "link (http: / / ...)" which is a URL for using the web app of "W card" is associated as setting information 33. This allows information on major cards to be aggregated and the app of the major card to be launched as necessary. Of course, it is not limited to a link such as a URL, and a shortcut for launching an app of a major card already installed on the terminal 4 may be stored.

[0022] To collect card information, for example, a barcode or QR code (registered trademark) that can be used to distribute cards to users may be installed in a store or facility. The user operates a scanning unit such as a camera of the terminal 4 to read the barcode or two-dimensional code. This allows the card information embedded in the code to be obtained, and the card information may be stored in the storage unit 12.

[0023] Next, an example of the screen display process of the information processing device 10 according to the present embodiment will be described with reference to FIG. FIG. 4 is an example of a selection of a point card displayed on the screen of the terminal 4. Here, it is assumed that an application for executing each function of the information processing device 10 is started on the terminal 4. The display control unit 113 displays the card list 41 on the screen. As shown in FIG. 4, the card list 41 may display not only point cards but also, for example, library cards or medical institution cards by category in a list, or may display them switchably using tabs. When the user selects a desired card to be displayed on the screen, the acquisition unit 111 acquires the designated card 42, which is the selected card, as a user instruction. The display control unit 113 displays the designated card 42 on the entire screen. Here, when the point card of "A Mart" is selected as the designated card 42, card information 43 related to the point card of A Mart is displayed on the entire screen. Specifically, as the card information 43, a barcode or QR code (registered trademark) that is a store visit point, available points, and a membership card is displayed.

[0024] As a method for providing a service in the information processing system 1 using the above-described information processing device 10, for example, there is the following providing method. First, a card information management application (hereinafter, wallet application) that can be used with the information processing device 10 according to this embodiment is distributed to the terminal 4. The application is assumed to be distributed free of charge, but may be distributed for a fee. Meanwhile, an application (hereinafter, business application) for business facilities 3 that use the information processing device 10 is distributed to the business. The wallet application may be distributed by the business so that the business can download the wallet application together with its own card using a QR code. Alternatively, when the wallet application is initially distributed, business facilities where the point card and point service can be used may already be listed, and the user may activate the facility where the point card or service is desired.

[0025] The business operator sets the values ​​of the store visit points, the usage amount points, the combined points, and other unique points, and the conditions for granting them, as the setting information 33, via the business operator app. The business operator installs the business operator app on a tablet terminal or the like. The granting, use, and exchange of points are executed and reflected respectively by linking the user's wallet app with the business operator app. In addition, if the setting information 33 includes conditions such as a limited-time discount, a limited-time point increase, or a point increase on a specific day, day of the week, or point, a push notification is sent as a notice to the terminal 4 on which the user's wallet app is installed. Furthermore, for example, if the store visit points are set to 10 points with one point remaining and some kind of benefit is granted to the user, a push notification may be sent to encourage the user to visit the store, such as "You will be granted a benefit with one point remaining in the store visit points. We look forward to your visit." In addition, the setting information 33 may be set with a linkage condition such that when an item is purchased on the same day at both store A and store B, the points of each store are doubled. In this way, when an item is purchased at store A, a push notification may be sent encouraging the purchase of an item at store B, such as "If you spend XX yen or more today at store B, you will receive double points A and double points B."

[0026] The business operator allows the user to view the point card usage history 32 through the wallet application for the card service provided by the business operator. Alternatively, the notification unit 114 of the information processing device 10 may transmit the usage history 32 to the business operator each time the user uses the card or at a predetermined interval. The wallet application may use SIM-Sign (registered trademark) technology, which is difficult to misuse, to prevent tampering with applications and communications.

[0027] Next, a processing example of the information processing device 10 according to the present embodiment will be described with reference to the flowchart of FIG. In step SA1, the acquisition unit 111 acquires terminal location information indicating the location of the terminal 4. The terminal location information is assumed to be, for example, GPS information acquired by a GPS sensor mounted on the terminal 4, but may be the SSID of a Wi-Fi (registered trademark) installed in a store or facility, or any other information that can acquire the location of the terminal 4 (information that can grasp the location of the terminal 4).

[0028] In step SA2, the determination unit 116 determines whether or not the user carrying the terminal 4 has entered a store or facility based on the terminal location information. For example, when the GPS information transmitted from the terminal 4 is compared with the GPS information corresponding to the location of the store or facility and it is determined that the user is within a specific area on the map coordinates, it may be determined that the user has entered the store or facility. If the user has entered the store or facility, the process proceeds to step SA3, and if the user has not entered the store or facility, the process returns to step SA1 and the same process is repeated.

[0029] In step SA3, the display control unit 113 displays the card information of the store or facility the user has entered on the screen of the terminal 4. For example, the display control unit 113 may inquire of the user by push notification as to whether or not to display the card information of the store or facility, and after obtaining a confirmation response from the user, may display card information 43 including the membership card on the entire screen as shown in the right diagram of FIG.

[0030] Next, a specific example of use of the information processing device 10 shown in FIG. 5 will be described with reference to FIG. The left diagram of FIG. 6 assumes that user P uses business facility 3, here entering "A Mart." When user P enters "A Mart," the acquisition unit 111 of the information processing device 10 acquires terminal location information of terminal 4. The determination unit 116 of the information processing device 10 determines whether or not terminal 4 is located inside the A Mart store based on the terminal location information. Here, it is assumed that terminal 4 is determined to be located inside A Mart.

[0031] The central diagram in FIG. 6 assumes a scene in which user P displays a point card at the time of payment. Here, the information processing device 10 has determined that terminal 4 is present within the store, and so the notification unit 114 of the information processing device 10 notifies the user to confirm whether or not to display card information on the screen of terminal 4. The notification unit 114 may send a push notification of information such as "Do you want to display your A-Mart point card?" If user P wishes to display the card information, he or she taps the push notification.

[0032] The right diagram in Fig. 6 shows a scene in which user P shows a screen displaying card information 43 including the membership card to a store clerk and has the membership card read. In this way, the user can display the desired card information simply by tapping the push notification, improving convenience.

[0033] Note that the push notification may be omitted, and when it is determined that the terminal 4 is present in the store, the display control unit 113 may automatically display the card information on the screen of the terminal 4. This allows the user to present the card information by simply presenting the terminal 4 as necessary, without performing any particular operation on the terminal 4.

[0034] Furthermore, even if the user does not have a point card of A Mart, the determination unit 116 of the information processing device 10 may determine whether or not there is card information that is linked as tie-up information and can be used at A Mart. As a result, if there is card information that is linked as tie-up information and can be used at A Mart, the user can receive a point-granting privilege by presenting the usable card information. Furthermore, regardless of whether or not a terminal 4 is present in the store, when a user presses a button to obtain terminal location information, the display control unit 113 of the information processing device 10 may display available card information on the screen of the terminal 4 in a format such as a card list 41 shown in FIG. 4, in order of proximity to the terminal location information.

[0035] According to the information processing device of the present embodiment described above, point cards or usage cards unique to a store or facility are managed in a centralized manner and displayed in a list on a terminal carried by a user. Also, in response to a user instruction, card information desired by the user is displayed on the terminal. Previously, users had to carry around point cards issued by many businesses offering point services, and even if the cards were made into apps, users had to search for an app containing the desired membership card among multiple unique apps installed on the terminal, and launch the app to display the membership card. On the other hand, the information processing device according to this embodiment can significantly reduce the user's effort in searching for and launching apps. Furthermore, cards other than point cards, such as medical cards used to use facilities, can also be centrally managed, further improving user convenience.

[0036] In addition, the system determines whether the terminal is located inside a store or facility, and if the terminal is located inside the store or facility, displays a push notification to display the card information of the store or facility, or automatically displays the card information of the store or facility. This allows card information to be displayed automatically without the need to select card information from a list inside the store, making it easier to perform tasks such as presenting a membership card at a cash register.

[0037] Also, from the business perspective, for small and medium-sized retailers and service providers other than major corporations or major point service companies, such as local chambers of commerce, it is expected that even if each store individually offers a point service that is essentially nothing more than a price discount, it will not contribute much to attracting customers. However, with the information processing device according to the present embodiment, point cards and point services can be managed centrally on one terminal, and information from businesses can be sent via push notification as appropriate, making it possible to attract customers in the area surrounding the chamber of commerce, for example. This improves convenience for both users and businesses.

[0038] Although the embodiment according to the present invention has been described above, this embodiment has been presented as an example and is not intended to limit the scope of the invention. [Explanation of symbols]

[0039] 1...information processing system, 2...server, 3...business operator facility, 4...terminal, 10...information processing device, 11...processor, 12...memory unit, 13...communication interface, 30...table, 31...identification information, 32...usage history, 33...setting information, 41...card list, 42...designated card, 43...card information, 111...acquisition unit, 112...management unit, 113...display control unit, 114...notification unit, 115...setting unit, 116...determination unit.

Claims

1. an acquisition unit that acquires card information relating to a card issued at a store or facility; A management unit that centrally manages the card information; a display control unit that displays the card information managed by the management unit in a searchable and distinguishable manner; a notification unit that pushes notifications from the store or facility that issued the card to a terminal held by a user; An information processing device comprising:

2. The acquisition unit acquires location information of the terminal, The information processing device according to claim 1 , wherein the display control unit displays the card information on a screen of the terminal when the user holding the terminal enters the store or facility that issued the card based on the location information.

3. The information processing device according to claim 1 , wherein the notification unit transmits the usage status of the card to an issuer of the card.

4. The information processing device according to claim 1 , further comprising a setting unit that sets, as the card information, at least one of a point type proportional to an amount of use or number of visits to a store, a point increase on a specific date and time, and a campaign period, in response to instructions from an issuer of the card.

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