System, guidance assistance device, and program

Abstract

To reduce the burden of a store clerk.SOLUTION: A system according to an aspect of the present invention includes a guidance assistance device and an order reception device. The guidance assistance device assists in guiding a customer to a seat. The order reception device is provided in the seat to receive an order from the customer. The guidance assistance device includes a display control means, a reception means, and a transmission means. The display control means displays seat information indicating an available seat. The reception means receives a seat to be used by a customer among seats indicated by the seat information displayed by the display control means. The transmission means transmits a use start instruction to the order reception device associated with the seat received by the reception means.SELECTED DRAWING: Figure 6

Description

[Technical field]

[0001] The present invention relates to a system, a guidance assistance device, and a program. [Background technology]

[0002] In recent years, restaurants and other establishments have adopted a system in which orders are received by customers operating order receiving devices such as tablets placed at the seats (tables).Related technology includes an ordering system in which, when a slip medium is set on an ordering terminal operated by a customer, the ordering terminal goes into an active state, and when the slip medium is removed from the ordering terminal, the ordering terminal goes into a suspended state (for example, see Patent Document 1 below). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2003-196750 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, with the conventional technology, when a customer visits a store, it can be time-consuming to guide the customer to a seat and prepare the order reception device, which can be a burden for the store staff.

[0005] The present invention has been made in view of the above circumstances, and has an object to provide a technique for assisting in reducing the burden on store clerks. [Means for solving the problem]

[0006] In order to solve the above-mentioned problems, a system that is one aspect of the present invention is a system comprising a guidance support device that assists in guiding customers to their seats, and an order reception device that is installed at the seat and receives orders from the customer, wherein the guidance support device comprises a display control means that displays seat information indicating available seats, a reception means that accepts a seat to be used by a customer according to the reservation information, from among the seats indicated by the seat information displayed by the display control means, and a transmission means that transmits an instruction to start using the order reception device corresponding to the seat accepted by the reception means.

[0007] In order to solve the above-mentioned problems, another aspect of the present invention is a guidance support device for a system including a guidance support device that supports guiding customers to their seats and an order reception device that is installed at the seat and receives orders from the customer, characterized in that the guidance support device includes a display control means that displays seat information indicating available seats, a reception means that accepts a seat to be used by a customer according to the reservation information, from among the seats indicated by the seat information displayed by the display control means, and a transmission means that transmits an instruction to start using the order reception device corresponding to the seat accepted by the reception means.

[0008] In order to solve the above-mentioned problems, another aspect of the present invention is a program that causes a computer to function as a guidance support device in a system that includes a guidance support device that assists in guiding customers to their seats, and an order reception device that is installed at the seat and receives orders from customers, and is characterized in that it causes the computer to function as a display control means that displays seat information indicating available seats, a reception means that accepts a seat to be used by a customer according to the reservation information, from among the seats indicated by the seat information displayed by the display control means, and a transmission means that transmits an instruction to start using the order reception device corresponding to the seat accepted by the reception means. [Brief description of the drawings]

[0009] [Figure 1]1 is an explanatory diagram showing a network configuration of a guidance support system 1 according to an embodiment. [Diagram 2] 2 is a block diagram showing an example of a hardware configuration of a guidance support device 20. FIG. [Diagram 3] 1 is a block diagram showing an example of a functional configuration of a guidance support system 1. FIG. [Figure 4] 1 is a sequence diagram showing an example of a basic flow of seat guidance support performed by the guidance support system 1. FIG. [Figure 5A] 2 is an explanatory diagram showing an example of a screen displayed on a display 206 of a guidance support device 20. FIG. [Figure 5B] FIG. 5 is an explanatory diagram showing an example of a seat selection screen 550. [Figure 6] 13 is a flowchart showing an example of a guidance support process performed by the guidance support device 20. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] (Embodiment) (Network configuration of guidance support system 1) FIG. 1 is an explanatory diagram showing a network configuration of a guidance support system 1 according to an embodiment. The guidance support system 1 is an example of a system. The guidance support system 1 is a system that supports guiding a customer who has made a reservation at a store St to a seat when the customer arrives at the store. The store St is, for example, a restaurant.

[0011] In Fig. 1, the guidance support system 1 includes a utilization reservation server 10, a guidance support device 20, an order receiving device 30, a payment device 40, a check-in terminal 50, a cooking terminal 60, and a customer terminal 70. These devices are communicatively connected via a network 90. ​​These devices are computer devices equipped with a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), a communication unit, etc. Of these devices, the guidance support device 20, the order receiving device 30, the payment device 40, the check-in terminal 50, and the cooking terminal 60 are installed within a store St.

[0012] The reservation server 10 is a server device provided outside the store St. The reservation server 10 includes a reservation management DB (database) 11 and collectively manages reservations for use at each store St. A reservation for use is made by any one of the guide support device 20, the check-in terminal 50, and the customer terminal 70. When the reservation server 10 accepts a reservation for use, it issues a reservation number (serial number). The reservation numbers are consecutive in the order of issuance. The reservation number is, for example, a number, but may include letters or symbols instead of or in addition to the number. In addition to the reservation number, the reservation information indicating the reservation for use includes the date, time, and number of people when the customer visits the store, whether or not a course meal is served, the contents of the course meal, the customer's name, contact information, and requests (including requests for table seats or counter seats). The reservation management DB 11 manages reservation information for each time period and seat information indicating available seats for each store St.

[0013] The usage reservation server 10 may be provided within the store St, or, if the store St is a chain store, may be provided at the headquarters of the chain store. The usage reservation server 10 is not limited to managing usage reservations for each store St collectively, but may be provided for each store St and manage usage reservations for each store St. The reservation management DB 11 is not limited to being provided in the usage reservation server 10, but may be provided in an external device (including the guidance support device 20) other than the usage reservation server 10.

[0014] The guidance support device 20 is a terminal device that supports guiding customers to their seats. Specifically, the guidance support device 20 is a terminal device used by a store clerk when calling customers who are waiting their turn to enter the store. In other words, the guidance support device 20 is operated by a store clerk who calls customers who are waiting for a seat. The guidance support device 20 is, for example, a portable type (e.g., a tablet terminal), but may also be a non-portable type (installed type). The guidance support device 20 displays a reservation number (serial number) issued when a reservation is made.

[0015] The guidance support device 20 is also capable of accepting a usage reservation. Specifically, when a usage reservation is made by telephone (telephone reservation), the guidance support device 20 accepts the usage reservation from a store clerk. More specifically, the store clerk inputs the reservation details based on the request from the customer over the telephone into the guidance support device 20. The guidance support device 20 inquires of the usage reservation server 10 about the reservation details accepted from the store clerk, and has the reservation details registered in the usage reservation server 10 according to the result of the inquiry. Note that the device that accepts the telephone reservation is not limited to the guidance support device 20, and may be another device (for example, a personal computer).

[0016] The guidance support device 20 can also display a schedule screen showing the reservation status for each time period. The store clerk checks whether or not a reservation can be made in response to the customer's request while looking at the schedule screen. If the store clerk checks that a reservation can be made, he or she inputs the reservation details into the guidance support device 20. This allows the guidance support device 20 to register the reservation details in the reservation server 10. In the following, a reservation registered by the guidance support device 20 may be referred to as a "store reservation." A telephone reservation is a reservation mode in which a reservation is accepted within the store St.

[0017] The order receiving device 30 is disposed at each seat and receives orders from customers. When an order is received, the order receiving device 30 transmits an order notification indicating the received order details to the cooking terminal 60. The order receiving device 30 is associated with a seat (seat number). The order details include the ordered food, quantity, and seat number. In addition, the order receiving device 30 is set with a status such as a standby state or an available state. When a status indicating an available state is set, the order receiving device 30 is able to receive the order and transmit the received order to the cooking terminal 60.

[0018] The settlement device 40 is an example of a settlement section. The settlement device 40 is a cash register that performs settlement. The settlement device 40 acquires registration information including the details of the order placed by the customer, and performs settlement based on the acquired registration information. The manner of acquiring the registration information may be, for example, reception from the order receiving device 30, or input based on the details written on the accounting slip. The input may be input by reading (scanning) a code displayed on the accounting slip, or may be manual input by a store clerk typing in the details written on the accounting slip.

[0019] The settlement device 40 can also display seat information managed by the reservation server 10. The standby screen of the settlement device 40 displays all seats in the store in a manner that allows the use / unused status to be grasped on one screen. Therefore, the store clerk can check the use status of the seats from a bird's-eye view during settlement operations. Each seat is displayed as a seat icon that can accept a selection operation. By accepting a touch on a seat icon indicating a seat in use, the settlement device 40 can display details such as the transaction content, transaction amount, and number of users at the seat in a graspable manner. By accepting a selection operation on a seat icon, the settlement device 40 can also call up (obtain) the transaction information of the seat and perform settlement operations (settlement processing) directly.

[0020] The check-in terminal 50 is disposed near the entrance of the store St, and when a customer comes to the store, the check-in terminal 50 performs a check-in process to indicate that the customer has come to the store. The check-in terminal 50 includes a ticket issuing machine, a display, and a code reader. The ticket issuing machine can issue a numbered ticket (numbered ticket) when the store St is crowded. The display is a touch panel type display unit, and accepts an instruction to issue a numbered ticket from an operator. The code reader can read codes such as QR Code (registered trademark). The code reader reads, for example, a QR code (reservation code) displayed on the customer terminal 70. Note that in this embodiment, the check-in terminal 50 is configured as a single device, but is not limited to this, and may be configured as a plurality of devices, for example, a display device (for example, a tablet terminal) and a ticket issuing device (printer). In the following, a use reservation registered by the check-in terminal 50 may be referred to as a "visit reservation". A visit reservation is a reservation mode in which a use reservation is accepted within the store St.

[0021] Cooking terminal 60 is placed in the kitchen. Cooking terminal 60 includes a display and a printer. When cooking terminal 60 receives an order notification from order receiving device 30, it displays the order details on the display or outputs them on paper.

[0022] The customer terminal 70 is a computer device carried by a customer. The customer terminal 70 is, for example, a smartphone, a tablet terminal, a personal computer, etc. A reservation app (application software) related to reservations for use of the store St is installed in the customer terminal 70. The customer terminal 70 starts up the reservation app and accepts operations related to reservations for use of the store St from the customer.

[0023] In addition, the customer terminal 70 is not limited to accepting operations related to the use reservation using a reservation app, but can also accept operations related to the use reservation using a web browser. The customer terminal 70 inquires of the use reservation server 10 about the reservation contents accepted from the customer, and causes the use reservation server 10 to register the reservation contents according to the result of the inquiry. The customer terminal 70 can display a reservation code (e.g., a QR code) related to the use reservation. The reservation code includes, for example, a reservation number. Note that the reservation code only needs to include information that can identify the reservation contents registered in the use reservation server 10. In the case of a reservation using a non-portable customer terminal 70 such as a personal computer, the reservation code may be printed on a paper medium or the like. In the following, the use reservation registered by the customer terminal 70 may be referred to as an "app reservation" regardless of whether it is a reservation made using a web browser. The app reservation is a reservation mode in which a use reservation is accepted outside the store St.

[0024] The guidance support system 1 may also include a guidance display. The guidance display is a display that displays the reservation number for which guidance is available. The guidance display is placed in a position that is easily visible from the waiting area for customers waiting their turn. For example, the guidance display is placed so as to be suspended from the ceiling. The content displayed on the guidance display can also be displayed on the display of the check-in terminal 50. In other words, the check-in terminal 50 can be used instead of the guidance display.

[0025] (Hardware configuration of the guidance support device 20) Fig. 2 is a block diagram showing an example of a hardware configuration of the guidance support device 20. In Fig. 2, the guidance support device 20 includes a CPU 201, a memory 202, a communication I / F (interface) 203, a storage medium I / F 204, an input device 205, and a display 206. Each unit is connected to each other via a bus 220.

[0026] The CPU 201 controls the entire guidance support device 20. The memory 202 includes, for example, a ROM, a RAM, and a flash ROM. For example, the flash ROM and the ROM store various programs. The various programs include a guidance support program according to this embodiment. The various programs also include application software (hereinafter sometimes referred to as an "app"). A guidance support app (guidance support program) is pre-installed in the guidance support device 20. The guidance support app is an app that displays reservation numbers and available seat numbers assigned to customers who are waiting in line. Note that the display of the reservation number is not limited to being performed using the app, and may be performed using a web browser. In other words, even if the app is not installed in the guidance support device 20, it is also possible to display the reservation number using a web browser.

[0027] The RAM is used as a work area for the CPU 201. A program stored in the memory 202 is loaded into the CPU 201, causing the CPU 201 to execute the coded process.

[0028] The communication I / F 203 is connected to a network 90 such as the Internet via a communication line, and is connected to other devices (eg, the utilization reservation server 10, the order receiving device 30, the check-in terminal 50, etc.) via the network 90.

[0029] A storage medium I / F 204, under the control of the CPU 201, controls reading and writing of data from and to a storage medium (not shown), such as a Universal Serial Bus (USB) flash memory, a Solid State Drive (SSD), a magnetic disk, or an optical disk. The input device 205 is a touch panel or an operation button. The input device 205 also includes a scanner or a camera. The input device 205 may also include a keyboard, a mouse, a microphone, or the like. The display 206 is an output device that displays an image. In addition to the display 206, the output device also includes a speaker.

[0030] (Staff guiding customers to their seats) When guiding a customer to a seat, the store clerk checks the guidance screen showing the seat usage status displayed on the guidance support device 20, identifies an available seat from the seat status displayed on the guidance support device 20, and performs a selection operation to indicate that the seat will be used. As a result, the guidance support device 20 marks the seat as in use and makes it unavailable for selection. The store clerk then guides the customer to the identified seat.

[0031] At each seat, an order receiving device 30 is provided that receives product orders through customer operation. In order to prevent orders from being entered through mischief, the order receiving device 30 is set to a standby state and does not accept orders until a properly guided customer takes a seat.

[0032] Here, conventionally, the order receiving device 30 changes the standby status to an available status in response to an instruction from a staff terminal (order receiving terminal for staff) (not shown) carried by a staff member. Specifically, after guiding a customer to a target seat, the staff member operates the staff terminal to select the seat number of the seat to be guided, thereby making the order receiving device 30 associated with the seat number available. For this reason, conventionally, the staff member had to select the seat number on the guidance support device 20 and the staff terminal, respectively, and therefore could not efficiently perform a series of preparation tasks. That is, it was time-consuming for the staff member to guide the customer to the seat and prepare the order receiving device 30, and these tasks were a burden on the staff member. Therefore, in this embodiment, the burden on the staff member involved in these tasks is reduced. Below, the functional configuration of the guidance support system 1 according to this embodiment will be described.

[0033] (An example of a functional configuration of the guidance support system 1) Fig. 3 is a block diagram showing an example of a functional configuration of the guidance support system 1. In Fig. 3, the guidance support device 20 includes functional units, namely, a display control unit 301, a receiving unit 302, a transmitting unit 303, and an identifying unit 304. Each unit is realized by a CPU 201 included in the guidance support device 20. That is, the CPU 201 executes a guidance support program stored in the memory 202 to realize the function of each unit. Below, each functional unit shown in Fig. 3 will be described with reference to Fig. 4.

[0034] FIG. 4 is a sequence diagram showing an example of a basic flow of seat guidance support performed by the guidance support system 1. As shown in FIG. Step S401: The display control unit 301 (guidance support device 20) displays seat information indicating available seats on the display 206. The seat information includes information such as a seat number, the number of available people, and type (table seat, counter, tatami room, etc.). In particular, in this embodiment, the display control unit 301 displays reservation information indicating a reservation for use of the store for each customer together with the seat information. The reservation information includes first reservation information made within the store and second reservation information made outside the store. The first reservation information is, for example, reservation information (visit reservation) registered by the check-in terminal 50 or reservation information (telephone reservation) registered by the guidance support device 20. The second reservation information is, for example, reservation information (app reservation) registered by the customer terminal 70.

[0035] Step S402: The reception unit 302 receives a seat to be used by a customer (a customer to be guided) according to the reservation information, from among the seats indicated by the seat information displayed on the display 206 by the display control unit 301. Step S403: When the receiving unit 302 receives the seat, the transmitting unit 303 transmits an instruction to start using the seat (hereinafter referred to as a "start using instruction") to the order receiving device 30 associated with the seat.

[0036] Step S404: When the order receiving device 30 receives a usage start instruction from the guidance support device 20, the order receiving device 30 sets the status from the standby state to the available state. The screen of the order receiving device 30 in the standby state is a screen that the user can visually recognize as unavailable, such as a blacked-out screen or a screen displaying a notification image indicating that the device is unavailable.

[0037] The standby state may be at least a state in which an order notification cannot be sent to the cooking terminal 60. For example, the standby state may be a state in which the screen appears to accept orders but the product selection button is disabled, or a state in which the product selection button is enabled but the send button for accepting the sending of an order notification is disabled. This makes it possible to prevent order notifications mischievous by customers or unintentional order notifications from being sent to the cooking terminal 60, and therefore makes it possible to prevent cooking from being started due to such order notifications.

[0038] The available state is a state in which an order notification can be sent to the cooking terminal 60. The screen of the order receiving device 30 in the available state is a screen on which various buttons corresponding to the order are displayed, and a screen on which the product selection button and send button are enabled.

[0039] Step S405: The order receiving device 30 receives an order from a customer. When the order receiving device 30 receives an order, it transmits an order notification indicating the order details to the cooking terminal 60. Note that when the order receiving device 30 receives an order from a customer, it may transmit registration information indicating the ordered items to the settlement device 40. This allows the settlement device 40 to store the latest registration information for each transaction and display the information. Step S406: Upon receiving the order notification from the order receiving device 30, the cooking terminal 60 outputs the order information via a display or a printer.

[0040] Step S407: The order receiving device 30 accepts the start of settlement in response to pressing of the displayed settlement start button. When accepting the start of settlement, the order receiving device 30 transmits information (or registration information, etc.) indicating that the settlement start button has been pressed to the settlement device 40. The registration information includes information on the order details and the payment amount. When the customer presses the settlement start button, the customer moves to the settlement device 40. As described above, the registration information is not limited to being transmitted to the settlement device 40 only when the settlement start button is pressed, but may be transmitted to the settlement device 40 each time an order is accepted. In this case, when the settlement device 40 receives information indicating that the settlement start button has been pressed from the order receiving device 30, it can perform settlement based on the registration information that has already been received.

[0041] Step S408: The settlement device 40 executes the settlement process based on the registration information. The settlement device 40 can also execute the settlement process by reading the order information coded on a slip or the like, or by accepting the selection operation of the seat icon described above. When the order receiving device 30 accepts the pressing of the settlement start button, it may hide the settlement start button, or may not accept the pressing of the settlement start button while keeping it displayed. When the settlement process is completed, the settlement device 40 transmits a settlement completion notification to the order receiving device 30.

[0042] The order receiving device 30 may be capable of performing settlement (e.g., cashless settlement) instead of or in addition to the settlement device 40. In other words, the settlement unit of the guidance support system 1 may be provided in the order receiving device 30. In this case, the order receiving device 30 may set the status to a cleaning waiting state as shown in step S409 upon completion of settlement at its own device.

[0043] Step S409: When the order receiving device 30 receives a settlement completion notification from the settlement device 40, it sets the status from the available state to a cleaning waiting state. The cleaning waiting state is a state in which an order notification cannot be sent to the cooking terminal 60, just like the waiting state. In the cleaning waiting state, the order receiving device 30 displays a button on the display that accepts that the seat in question can be used to guide the next customer. The button is, for example, an operator (cleaning completion button) that accepts the completion of cleaning. The cleaning completion button is a button that accepts a transition to a standby state. The cleaning completion button may be, for example, a button including a text image such as "cleaning completion" or "transition to standby state", may be a button represented by an icon or the like, or may be a partial area of ​​the screen.

[0044] Step S410: When the waiter finishes cleaning the table of the seat (clearing the table and wiping the table, etc.), the order receiving device 30 accepts a cleaning completion button being pressed by the waiter. Step S411: When the order receiving device 30 receives a press of the cleaning completion button, the order receiving device 30 sets the status from the cleaning waiting state to the standby state. That is, the store clerk can transition the order receiving device 30 to the standby state by pressing the cleaning completion button of the order receiving device 30 in front of him / her.

[0045] (Example of a screen displayed on the guidance support device 20) FIG. 5A is an explanatory diagram showing an example of a screen displayed on the display 206 of the guidance support device 20. The reservation guide screen 500 shown in FIG. 5A is a screen displaying a list of reservation icons as reservation information. As shown in FIG. 5A, the reservation guide screen 500 includes each area AR (AR1 to AR5), an edit selection area 520, an upper bar 530, and a congestion degree display 540. Each area AR includes a store visit reservation area AR1, an application reservation area AR2, a phone reservation area AR3, a call area AR4, and a hold area AR5. A reservation icon 510 is displayed in each area AR. The reservation icon 510 can be moved to the call area AR4 in response to an operation by a store clerk. A specific description will be given below.

[0046] The store reservation area AR1 is an area that displays reservation information (store reservation) registered by the check-in terminal 50. In other words, the store reservation area AR1 is an area that shows reservation information (first reservation information) accepted in the store St. The reservation information includes information indicated by a reservation icon 510, which will be described later.

[0047] The application reservation area AR2 is an area that displays reservation information (application reservation) registered by the customer terminal 70. In other words, the application reservation area AR2 is an area that mainly displays reservation information (second reservation information) that is accepted outside the store St. Note that reservations made at the customer terminal 70 can also be accepted inside the store St.

[0048] The telephone reservation area AR3 is an area that displays reservation information (telephone reservation) registered by the display control unit 301. That is, the telephone reservation area AR3 is an area that displays reservation information (first reservation) accepted in the store St. The call area AR4 is an area for displaying reservation information that is to be called by a store clerk when it is the order of the call. The reserved area AR5 is an area for displaying reservation information of customers who have made a call but have not made a request to answer the call.

[0049] The edit selection area 520 is an area where the reservation information (reservation icon 510) displayed in the call area AR4 can be moved or deleted. The upper bar 530 is an area where various settings can be changed. The congestion level display 540 is an area showing the congestion level of the store St, and shows, for example, the current total number of reservations and the number of available seats. If the number of available seats is equal to or greater than the total number of reservations, it shows that the seats are available. By checking the congestion level display 540, the store clerk can easily understand the current congestion level.

[0050] (About the reservation icon) In the drawing, each of the areas AR1 to AR5 displays a reservation icon 510. The reservation icon 510 includes a terminal image 511, a reservation number 512, a store visit image 513, a no call required image 514, and a scheduled visit time 515. The reservation information includes various information indicated by the reservation icon 510.

[0051] The terminal image 511 is an image indicating a terminal device that has accepted the registration of reservation information in correspondence with the reservation number 512. The terminal image 511 indicating the check-in terminal 50 indicates, for example, a "issue" mark indicating ticket issuance (store reservation). The terminal image 511 indicating the customer terminal 70 indicates, for example, a "s" mark indicating a smartphone (app reservation). The terminal image 511 indicating the guidance support device 20 indicates, for example, a "store" mark indicating a reservation entered by a store clerk (telephone reservation).

[0052] The reservation number 512 indicates a number that is assigned consecutively by the utilization reservation server 10, regardless of the type of reservation. In other words, the reservation number 512 is assigned in the order in which the reservation information is registered in the utilization reservation server 10, regardless of the type of reservation, such as a store reservation, an app reservation, or a telephone reservation.

[0053] The store visit image 513 indicates that the customer has already visited the store. If the store visit image 513 is displayed, it indicates that the customer has already visited the store, whereas if the store visit image 513 is not displayed, it indicates that the customer has not visited the store. To be more specific, the check-in terminal 50 accepts a check-in operation from the customer. If the store visit reservation is made, the check-in operation is the issuance of a numbered ticket. If the application reservation is made, the check-in operation is to have the check-in terminal 50 read the reservation code displayed on the customer terminal 70.

[0054] When the check-in terminal 50 accepts the check-in operation, it transmits visit information indicating that the customer corresponding to the reservation number has visited the store to the guidance support device 20. When the guidance support device 20 receives the visit information transmitted from the check-in terminal 50, it displays the reservation icon 510 including a visit image 513.

[0055] In the case of a telephone reservation, the customer informs the store clerk that he / she will be visiting the store. The announcement includes the reservation number that the customer was notified of when making the telephone confirmation. In response to the announcement, the store clerk inputs the reservation number into the guidance support device 20. As a result, the guidance support device 20 acquires the store visit information.

[0056] Here, the guidance support device 20 can contact the customer by a push notification. The no call required image 514 is an image indicating that the customer does not want to be called by a push notification. The telephone number used in the push notification is input when making a reservation by the guidance support device 20 or the customer terminal 70. Therefore, the guidance support device 20 can use that telephone number to make a call to the customer terminal 70 by a push notification. However, if a reservation is made without inputting a telephone number, if the customer refuses the call, or if the reservation is made by the check-in terminal 50, contact by a push notification is not made.

[0057] It is also possible to contact by push notification even when making a reservation through the check-in terminal 50. In this case, the check-in terminal 50 may accept input of a telephone number when issuing a ticket, and transmit the accepted telephone number to the guidance support device 20. The call unnecessary image 514 is displayed when contact by push notification is not to be made.

[0058] The scheduled visit time 515 indicates the scheduled visit time registered in the utilization reservation server 10. The reservation icon 510 in the visit reservation area AR1 indicates reservation information based on a visit reservation. Therefore, the scheduled visit time 515 of the reservation icon 510 indicates the same time as the time when the predetermined numbered ticket was issued.

[0059] The guidance support device 20 can accept the selection of the reservation icon 510 in each area AR in response to the operation of the store clerk. Specifically, the guidance support device 20 accepts a drag operation (an operation of holding the icon by performing a tap operation on the screen) and a drop operation (an operation of releasing the finger from the screen at a position to which the icon is to be moved) for each reservation icon 510. This allows the guidance support device 20 to move each reservation icon 510 to the call area AR4 and display it.

[0060] Although not shown in the reservation icon 510 in Fig. 5A, other reservation information such as the number of people making a reservation and the designated table (tatami room or table seating) can also be displayed on the reservation icon 510. This allows the waiter to easily grasp the reservation information in more detail, and therefore to efficiently consider the guiding order.

[0061] (Regarding the display mode of the reservation icon 510) The reservation icon 510 is displayed in a display mode corresponding to the reservation mode. The display mode corresponding to the reservation mode is, for example, a display color corresponding to the reservation mode. The reservation icon 510 is displayed in a different display color for a store reservation, an app reservation, and a telephone reservation. The display control unit 301 may display the entire reservation icon 510 in a color corresponding to the reservation mode, or may display a part of the image constituting the reservation icon 510 (for example, only the terminal image 511) in a color corresponding to the reservation mode. In this way, by displaying the reservation icon 510 in a display mode corresponding to the reservation mode, the store clerk can easily understand the reservation mode just by checking the display mode of the reservation icon 510.

[0062] (Regarding moving the reservation icon 510 to the call area AR4) The guidance support device 20 accepts the selection (drag & drop operation) of the reservation icon 510 that is in the order of guidance from the operator (store clerk) among the reservation icons 510 in the store visit reservation area AR1, the application reservation area AR2, and the phone reservation area AR3. For example, the store clerk checks the current time and the scheduled visit time 515 of each reservation icon, and selects the reservation icon 510 to be called. In selecting the reservation icon 510, the store clerk gives priority to the application reservation or phone reservation over the store visit reservation.

[0063] By accepting a drag-and-drop operation of the reservation icon 510, the guidance support device 20 moves the reservation icon 510 to the call area AR4 and displays the reservation icon 510. The reservation icon 510 to be moved is deleted (hidden) from the area where it was originally displayed. If an error occurs in the move operation, the reservation icon 510 moved to the call area AR4 can be returned to its original area. The operation of moving the reservation icon 510 to the call area AR4 is not limited to a drag-and-drop operation. For example, the operation can be a preset operation such as a long press or double click, or can be an input operation of the reservation number 512 of the reservation icon 510 to be moved.

[0064] (Regarding the movement of the reservation icon 510 in the call area AR4 to the hold area AR5) Even if the store clerk makes a call, there may be cases where the customer does not come forward even after a while, such as when the customer is not at the waiting area. In this case, the store clerk will move up the next reservation number and make a call. If the customer does not come forward, the store clerk presses the target reservation icon in the call area AR4 and presses the hold button 522 to place the reservation icon 510 on hold. When the hold button 522 is pressed, the display control unit 301 moves the target reservation icon 510 from the call area AR4 to the hold area AR5 and displays it. In other words, the display control unit 301 deletes the target reservation icon 510 from the call area AR4.

[0065] It is also possible to move the reservation icon 510 in the holding area AR5 back to the call area AR4. Specifically, the guidance support device 20 accepts the selection of the reservation icon 510 in the holding area AR5 from the store clerk and accepts a drag-and-drop operation. The display control unit 301 moves the reservation icon 510 from the holding area AR5 to the call area AR4 by the operation.

[0066] (Regarding seat selection related to the reservation icon 510 displayed in the call area AR4) The guidance support device 20 receives from the clerk a selection of the reservation icon 510 to be guided to a seat among the reservation icons 510 to be called, i.e., among the reservation icons 510 displayed in the call area AR4. On the reservation guidance screen 500, the reservation icon 510a in the call area AR4 indicates a state in which the selection from the clerk has been received.

[0067] The edit selection area 520 includes a guide button 521. When the guide button 521 is pressed while the reservation icon 510a in the call area AR4 is selected, a seat selection screen 550 is displayed as a pop-up, and seat selection can be accepted. When the seat selection screen 550 is displayed as a pop-up, the guidance support device 20 notifies the user by image or sound to prompt the user to select a seat.

[0068] 5B is an explanatory diagram showing an example of a seat selection screen 550. The seat selection screen 550 shows a screen on which reservation information and seat information are displayed on the same screen. As shown in FIG. 5B, the seat selection screen 550 includes a reservation details area 551 and a seat designation area 552. The reservation details area 551 includes reservation information. Specifically, the reservation details area 551 includes various information such as the planned time of visit, the number of people planning to visit, the name of the person making the reservation, the desired number of seats, order details, and seating requests.

[0069] The seat designation area 552 includes an assigned seat field 552a and a pull-down button 552b. The assigned seat field 552a indicates the seat number to which the customer is to be guided. Immediately after the guide button 521 is pressed, the assigned seat field 552a displays the first seat number ("A01" in the figure) of the seats that can be guided.

[0070] Pull-down button 552b is a button for accepting a change of seat number. When pull-down button 552b is pressed, seat information 553 is displayed. Seat information 553 includes a seat number, an available number of people (capacity), and a seat type (table, counter, tatami room, etc.). In seat information 553, the seat number indicates an available seat number including "A01" (such as "A02" or "B01"). Reception unit 302 accepts a seat designation in seat information 553. Display control unit 301 causes the seat accepted by reception unit 302 to be displayed in guided seat column 552a as a guided seat. This allows the staff member to guide the customer to an appropriate seat.

[0071] Furthermore, when the selection of a seat is accepted, the display control unit 301 deletes (hides) the reservation icon 510a to be guided from the call area AR4. Furthermore, when the guidance support device 20 accepts the selection of a seat, it performs a process of excluding the reservation information indicated by the reservation icon 510a from the targets of guidance (deletion process of reservation information). Furthermore, the display control unit 301 prevents (hides) the seat accepted by the accepting unit 302 from being displayed in the seat information 553 in the subsequent seat selection.

[0072] (Seat display when an abnormality occurs in the order receiving device 30) The identifying unit 304 identifies an order receiving device 30 in which an abnormality has occurred. An abnormality is an abnormality that makes it impossible to accept an order or transmit an order notification, such as a communication abnormality, a low battery level, or a display abnormality. The identifying unit 304 appropriately requests the order receiving device 30 to transmit a response signal related to normality or abnormality. If the response signal indicates an abnormality or if the response signal is not received, the identifying unit 304 identifies the target order receiving device 30 as the order receiving device 30 in which an abnormality has occurred.

[0073] The display control unit 301 does not display the seat of the order receiving device 30 identified by the identification unit 304. That is, the display control unit 301 does not display the seat associated with the order receiving device 30 in which an abnormality has occurred in the seat information 553. In this case, the display control unit 301 may notify the fact that there is an order receiving device 30 in which an abnormality has occurred or that there is an unavailable seat. The notification may be performed by the display 206 or speaker of the guidance support device 20, or may be performed by a device different from the guidance support device 20 (for example, a store clerk terminal or a payment device 40).

[0074] The identifying unit 304 need not necessarily be provided in the guidance support device 20, but may be provided in any of the devices included in the guidance support system 1. For example, the identifying unit 304 may be provided in a higher-level device (e.g., the utilization reservation server 10). In this case, the higher-level device issues a response request regarding normality or abnormality to the order receiving device 30, and detects the abnormality of the order receiving device 30 based on the response signal. When the higher-level device detects the abnormality, it transmits the detection result to the guidance support device 20. When the guidance support device 20 (display control unit 301) receives the detection result from the higher-level device, it does not display the seat associated with the order receiving device 30 identified by the higher-level device (identification unit 304).

[0075] The host device may detect abnormalities not only in the order receiving device 30, but also in all devices included in the guidance support system 1. Specifically, the host device issues a response request regarding normality or abnormality to all devices, and detects abnormalities in each device based on the response signal. If the host device detects an abnormality in a certain device (e.g., the guidance support device 20), it transmits a message to another device (e.g., the settlement device 40) indicating that an abnormality has occurred. This causes the settlement device 40 to display that an abnormality has occurred in the guidance support device 20. In this way, it is possible to manage the presence or absence of abnormalities in all devices included in the guidance support system 1, and notify a store clerk if an abnormality occurs.

[0076] (An example of a guidance support process performed by the guidance support device 20) FIG. 6 is a flowchart showing an example of the guidance support process performed by the guidance support device 20. As shown in FIG. Step S601: The guidance support device 20 judges whether the reservation information screen 500 (FIG. 5A) has started to be displayed by receiving a predetermined start operation from a store clerk. The guidance support device 20 waits until the reservation information screen 500 starts to be displayed (Step S601: NO).

[0077] Step S602: When the display of the reservation information screen 500 starts (Step S601: YES), the identification unit 304 judges whether or not there is an abnormal order receiving device 30. If there is no abnormal order receiving device 30 (Step S602: NO), the guidance support device 20 proceeds to the process of Step S604.

[0078] Step S603: If there is an order receiving device 30 with an abnormality (step S602: YES), the display control unit 301 excludes (hides) the seat associated with the order receiving device 30 with the abnormality from the seats that can be displayed on the seat selection screen 550.

[0079] Step S604: The display control unit 301 determines whether or not to display the seat selection screen 550 (FIG. 5B). Specifically, the guidance support device 20 determines whether or not it has accepted pressing of the GUIDE button 521. If pressing of the GUIDE button 521 has not been accepted (step S604: NO), the guidance support device 20 proceeds to processing of step S609.

[0080] Step S605: When the press of the Guidance button 521 is accepted (step S604: YES), the display control unit 301 displays the seat selection screen 550 as a screen on which reservation information and seat information are displayed on the same screen. Step S606: The reception unit 302 receives from the staff member a seat specification displayed on the seat selection screen 550. When the seat specification is received, the guidance support device 20 hides the seat selection screen 550 (pop-up screen).

[0081] Step S607: The transmitting unit 303 transmits a start command to the order receiving device 30 associated with the accepted seat. Step S608: The display control unit 301 removes the seat accepted in step S606 from the options (seat information 553) of the subsequent seat selection screen 550 as an occupied seat, that is, hides the seat from the subsequent seat selection screen 550.

[0082] Step S609: The guidance support device 20 determines whether the display of the reservation information screen 500 has ended by receiving a predetermined ending operation from the store clerk. If the display of the reservation information screen 500 has not ended (step S609: NO), the guidance support device 20 returns to step S602 and repeats the process of steps S602 to S609: NO. On the other hand, if the display of the reservation information screen 500 has ended (step S609: YES), the guidance support device 20 ends the series of processes.

[0083] As described above, the guidance support system 1 according to this embodiment accepts the seat to be used by the customer from among the displayed seats, and transmits an instruction to start using the seat to the order receiving device of the seat. This makes it possible to set the order receiving device 30 to an available state at the same time as the seat is selected. In other words, the processing (deletion) of reservation information and the start of use of the order receiving terminal can be performed with a single operation. This reduces the work of the staff when guiding a customer to a seat. Therefore, according to this embodiment, it is possible to simplify the series of preparation work related to seat guidance by the staff, and reduce the burden on the staff.

[0084] Furthermore, the guidance support system 1 according to this embodiment displays a store visit reservation area AR1 or a phone reservation area AR3 (first reservation information for a reservation accepted in the store) and an app reservation area AR2 (second reservation information for a reservation accepted outside the store) as shown in a reservation guidance screen 500 (FIG. 5A), and also displays a seat selection screen 550 (seat information) as shown in a seat selection screen 550 (FIG. 5B). This allows the store staff to easily grasp the reservation to be called from each area AR, and also to easily specify the seat to which the staff should be guided. This allows efficient support for seat guidance by store staff.

[0085] Furthermore, the guidance support system 1 according to this embodiment identifies the order receiving device 30 where the abnormality occurred, and does not display the identified seat and the seat for which the staff member has accepted the seating designation on the seat selection screen 550. This makes it possible to prevent unavailable seats (seats that cannot be guided) from being displayed, allowing the staff member to efficiently select an available seat.

[0086] In addition, in the guidance support system 1 according to the present embodiment, the order receiving device 30 of the seat where the payment has been completed displays an operation button (cleaning completion button) that accepts that the seat can be used to guide the next customer. As a result, when the waiter completes the cleaning work of the seat, the order receiving device 30 can be transitioned to a standby state by a simple operation of pressing the cleaning completion button of the order receiving device 30 in front of the waiter. Therefore, it is possible to prevent forgetting to set the order receiving device 30 to a standby state, and by setting it to a standby state, it is possible to prevent an order notification due to a customer's mischief or an unintended order notification from being sent to the cooking terminal 60. Therefore, it is possible to prevent cooking from being started due to such an order notification.

[0087] (Modification of the embodiment) Next, modified examples of the embodiment will be described. In the following modified examples, the contents described in the above-mentioned embodiment will be omitted as appropriate. In addition, the following modified examples and the above-mentioned embodiment can be combined with each other.

[0088] In the embodiment described above, an example was described in which seat selection is enabled on the pop-up seat selection screen 550 (FIG. 5B). In the modified example, an example will be described in which seat selection is enabled on the reservation information screen 500 (FIG. 5A).

[0089] In the modified example, the display control unit 301 displays a seat selection area for accepting selection of a seat to be guided in one area AR on the reservation guide screen 500. The one area is, for example, a reservation hold area AR5. In the seat selection area, for example, contents equivalent to the seat information 553 (FIG. 5B) are displayed. That is, the reservation guide screen 500 according to the modified example is a screen on which reservation information and seat information are displayed on the same screen. Specifically, the reservation guide screen 500 is a screen on which a store visit reservation area AR1 or a telephone reservation area AR3 (first reservation information for which a reservation for use is accepted in the store), an application reservation area AR2 (second reservation information for which a reservation for use is accepted outside the store), and a seat selection area AR5 (seat information) are displayed on the same screen.

[0090] The store clerk checks the current time and the expected arrival time 515 of each reservation icon, selects the reservation icon 510 to be called, and moves it to the call area AR4.

[0091] When the reservation icon 510a in the call area AR4 is selected, the display control unit 301 actively displays the edit selection area 520. Then, when the guide button 521 is pressed, the display control unit 301 actively displays the seat selection area, making it possible to accept the selection of a seat number in the seat information 553. The reception unit 302 accepts a seat designation in the seat information 553. When the seat designation is accepted, the display control unit 301 deletes (hides) the reservation icon 510a from the call area AR4. The display control unit 301 also deletes (hides) the seat accepted by the reception unit 302 from the seat selection area. Even in this way, the store clerk can guide the customer to an appropriate seat.

[0092] In a modified example, the seat selection area is not limited to being constantly displayed, and may be displayed switchably with the hold area AR5. Specifically, the display control unit 301 may display the hold area AR5 normally, and switch from the hold area AR5 to the seat selection area when a predetermined operation (e.g., guide button 521) is received from a store clerk. Then, when a seat is selected, the display control unit 301 may switch from the seat selection area to the hold area AR5.

[0093] In this way, the guidance support system 1 according to the modified example displays, on the reservation guidance screen 500 (FIG. 5A), the first reservation information (store visit reservation area AR1 or phone reservation area AR3) for a reservation accepted within the store, the second reservation information (app reservation area AR2) for a reservation accepted outside the store, and seat information (seat selection area) on the same screen. This allows the store staff to easily identify the reservation to be called and the seat to which the customer should be guided from each area AR. This makes it possible to efficiently support the store staff in providing seat guidance.

[0094] The embodiments will be summarized below. [Name of invention] System, guidance support device, and program [Technical field] The present invention relates to a system, a guidance assistance device, and a program. [Background technology] In recent years, restaurants and other establishments have adopted a system in which orders are received by customers operating order receiving devices such as tablets placed at the seats (tables).Related technology includes an ordering system in which, when a slip medium is set on an ordering terminal operated by a customer, the ordering terminal goes into an active state, and when the slip medium is removed from the ordering terminal, the ordering terminal goes into a suspended state (for example, see Patent Document 1 below). [Prior art document] [Patent documents] [Patent Document 1] JP 2003-196750 A [Summary of the Invention] [Problem to be solved by the invention] However, with the conventional technology, when a customer visits a store, it can be time-consuming to guide the customer to a seat and prepare the order reception device, which can be a burden for the store staff. The present invention has been made in view of the above circumstances, and has an object to provide a technique for assisting in reducing the burden on store clerks.

[0095] [Means for solving the problem] (1) In order to solve the above-mentioned problems, a system that is one aspect of the present invention is a system comprising a guidance support device that assists in guiding customers to their seats, and an order reception device that is installed at the seat and receives orders from the customers, wherein the guidance support device comprises a display control means that displays seat information indicating available seats, a reception means that accepts a seat to be used by a customer according to the reservation information, from among the seats indicated by the seat information displayed by the display control means, and a transmission means that transmits an instruction to start using the order reception device corresponding to the seat accepted by the reception means. According to the above configuration, the order receiving device 30 can be set to an available state at the same time as the seat is selected. In other words, the processing (deletion) of reservation information and the start of use of the order receiving terminal can be performed with a single operation. This reduces the work of the staff when guiding customers to their seats. Therefore, according to this embodiment, the series of preparation work related to seat guidance by the staff can be simplified, and the burden on the staff can be reduced.

[0096] (2) In the configuration of (1) above, the display control means may display reservation information indicating a reservation for use at the store for each customer, the reservation information including first reservation information for a reservation accepted within the store and second reservation information for a reservation accepted outside the store, and the display control means may display the first reservation information, the second reservation information, and seat information. According to the above configuration, the store staff can easily find the reservation to be called from each area AR and can easily specify the seat to which the customer should be guided. Therefore, the store staff can efficiently support the seat guidance.

[0097] (3) In the configuration of (1) or (2) above, the guidance support device may include an identification means for identifying the order receiving device in which an abnormality has occurred, and the display control means may be configured not to display the seat associated with the order receiving device identified by the identification means and the seat accepted by the acceptance means. According to the above configuration, unavailable seats are not displayed, so that the store attendant can efficiently select available seats.

[0098] (4) In the configuration of (1) or (2) above, the system may include a settlement unit that performs settlement based on an order received from a customer by the order receiving device, and the order receiving device for a seat where the settlement has been completed may display an operator that accepts that the seat can be used to accommodate the next customer. According to the above configuration, when the waiter completes the cleaning work of the seat, the order receiving device 30 can be transitioned to a standby state by a simple operation of pressing a cleaning completion button on the order receiving device 30 in front of the waiter. Therefore, it is possible to prevent forgetting to set the order receiving device 30 to a standby state, and by setting it to a standby state, it is possible to prevent order notifications due to customer mischief or unintended order notifications from being sent to the cooking terminal 60. Therefore, it is possible to prevent cooking from being started due to such order notifications.

[0099] (5) In order to solve the above-mentioned problems, a guidance support device which is another aspect of the present invention is a guidance support device for a system which includes a guidance support device that supports guiding a customer to a seat and an order reception device which is provided at the seat and receives orders from the customer, characterized in that the guidance support device includes a display control means which displays seat information indicating available seats, a reception means which accepts a seat to be used by a customer according to the reservation information from among the seats indicated by the seat information displayed by the display control means, and a transmission means which transmits an instruction to start using the order reception device which corresponds to the seat accepted by the reception means. According to the above configuration, the order receiving device 30 can be set to an available state at the same time as the seat is selected. This reduces the work of the staff when guiding the customer to the seat. Therefore, according to this embodiment, the series of preparation work related to seat guidance by the staff can be simplified, and the burden on the staff can be reduced.

[0100] (6) In order to solve the above-mentioned problems, another aspect of the present invention is a program that causes a computer to function as a guidance support device in a system including a guidance support device that assists in guiding customers to their seats, and an order reception device that is installed at the seat and receives orders from customers, and is characterized in that it causes the computer to function as a display control means that displays seat information indicating available seats, a reception means that accepts a seat to be used by a customer according to the reservation information, from among the seats indicated by the seat information displayed by the display control means, and a transmission means that transmits an instruction to start using the order reception device corresponding to the seat accepted by the reception means. According to the above configuration, the order receiving device 30 can be set to an available state at the same time as the seat is selected. This reduces the work of the staff when guiding the customer to the seat. Therefore, according to this embodiment, the series of preparation work related to seat guidance by the staff can be simplified, and the burden on the staff can be reduced.

[0101] In addition, all or part of the functions (input / output, memory, processing (including judgment)) of the guidance support device 20 and the order reception device 30 described above may be realized in a device other than the device described as the entity executing the function.

[0102] Specifically, in the above description, the guidance support device 20 includes the display control unit 301, the reception unit 302, the transmission unit 303, and the identification unit 304, and the order reception device 30 displays the cleaning completion button. All or a part of each functional unit may be included in another computer device. For example, all or a part of each functional unit may be included in the utilization reservation server 10, the check-in terminal 50, or a computer device other than these. Also, the computer device including each functional unit may be multiple units or one unit.

[0103] In relation to the above, the guidance support device 20 may function as a so-called thin client specialized in an input / output interface when it receives a seat to be used by a customer according to reservation information from among the displayed seats and transmits an instruction to start using the seat to the order receiving device of the seat. Also, the order receiving device 30 may function as a so-called thin client specialized in an input / output interface when it displays a cleaning completion button. In other words, the guidance support device 20 and the order receiving device 30 may receive various inputs (operation by an operator, detection by a device such as a scanner), transmit input information (operation information, etc.) to the utilization reservation server 10, receive the processing results of the utilization reservation server 10 based on the input information (update screen information, device control information, etc.), and perform various outputs (display on a display unit, control of a device).

[0104] The programs for implementing the above-described guidance support system 1, guidance support device 20, and order reception device 30 may be recorded in a computer-readable storage medium, and the programs may be read into a computer system and executed. The term "computer system" as used herein includes hardware such as an OS and peripheral devices. The term "computer-readable storage medium" refers to a portable medium such as a Universal Serial Bus (USB) flash memory, a solid state drive (SSD), a flexible disk, a magneto-optical disk, a ROM, a CD-ROM, and a storage device such as a hard disk built into a computer system. The term "computer-readable storage medium" also refers to a storage device that holds a program for a certain period of time, such as a volatile memory (RAM) inside a computer system that becomes a server or a client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. The above-mentioned program may be transmitted from a computer system that stores the program in a storage device, etc., to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the "transmission medium" that transmits the program refers to a medium that has a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. The program may be for implementing some of the functions described above, or may be a so-called differential file (differential program) that can implement the functions described above in combination with a program already recorded in the computer system. [Explanation of symbols]

[0105] 1...guide support system, 10...usage reservation server, 20...guide support device, 30...order reception device, 40...payment device, 50...check-in terminal, 60...cooking terminal, 70...customer terminal, 201...CPU, 202...memory, 205...input device, 206...display, 301...display control unit, 302...reception unit, 303...transmission unit, 304...identification unit

Claims

1. A system including a guidance assistance device that assists in guiding a customer to a seat, and an order receiving device that is provided at the seat and receives an order from the customer, The guidance assistance device includes: A display control means for displaying seat information indicating available seats; a reception means for receiving a seat to be used by a customer from among the seats indicated by the seat information displayed by the display control means; a transmission means for transmitting an instruction to start using the order receiving device associated with the seat accepted by the accepting means; A system comprising:

2. The display control means displays reservation information indicating a reservation for use of the store for each customer, The reservation information includes first reservation information for which a reservation for use is accepted within the store, and second reservation information for which a reservation for use is accepted outside the store, the display control means displays the first reservation information, the second reservation information, and seat information.

2. The system of claim 1 .

3. The guidance support device includes an identification unit that identifies the order receiving device in which an abnormality has occurred, The display control means does not display the seat associated with the order receiving device identified by the identification means and the seat accepted by the acceptance means.

3. The system according to claim 1 or 2.

4. The system includes a settlement unit that performs settlement based on the order received from the customer by the order receiving device, the order receiving device for the seat for which the payment has been completed displays an operation button for accepting that the seat can be used to guide the next customer; 3. The system according to claim 1 or 2.

5. A guidance assistance device for a system including: a guidance assistance device for assisting in guiding a customer to a seat; and an order receiving device provided at the seat and receiving an order from the customer, A display control means for displaying seat information indicating available seats; a reception means for receiving a seat to be used by a customer from among the seats indicated by the seat information displayed by the display control means; a transmission means for transmitting an instruction to start using the order receiving device associated with the seat accepted by the accepting means; A guidance support device comprising:

6. A program for causing a computer to function as a guidance assistance device in a system including a guidance assistance device that assists in guiding a customer to a seat and an order receiving device that is provided at the seat and receives an order from the customer, the program comprising: The computer, A display control means for displaying seat information indicating available seats; a reception means for receiving a seat to be used by a customer from among the seats indicated by the seat information displayed by the display control means; A transmission means for transmitting an instruction to start use to the order receiving device associated with the seat accepted by the accepting means; A program characterized by causing the program to function as a

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