Information processing device, information processing method, and program

Abstract

To optimize use in e-commerce transactions when the prescribed capacities of installed lockers are insufficient.SOLUTION: A facility use desire reception unit 51 receives, from a user terminal 4 or an external system 5, a desire to use a facility having one or more lockers in which a commodity pertaining to a prescribed e-commerce transaction can be temporarily stored in order for a user to receive, the desire to use including at least the time and capacity desired by the user, and stores the desire in a facility use desire information database 61. The occupancy state of each of one or more closed spaces in the facility is preliminarily stored as facility reservation information in a facility reservation information database 62. A selectable facility information transmission control unit 52 accesses the facility reservation information database 62 and confirms the occupancy state of the facility. The selectable facility information transmission control unit 52 executes control for transmitting, to a user terminal 4 in accordance with the occupancy state, selectable facility information including information that can select a closed space that matches the time and the capacity desired by the user.SELECTED DRAWING: Figure 4

Description

[Technical field]

[0001] The present invention relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] Conventionally, there have been product sales systems and product sales payment methods that use storage lockers, which do not require a locker facility manager, and which allow the purchase, delivery, and electronic payment of products to be safely performed not only by the customer who signed the contract, but also by an agent authorized by the customer, without exposing privacy by having to meet face-to-face with the product seller and the locker facility manager, through advanced personal authentication using biometric authentication (see, for example, Patent Documents 1 and 2). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2010-152842 A [Patent Document 2] JP 2010-152840 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, there is a demand for a mechanism to optimize use in e-commerce when the capacity of a given locker is insufficient, but conventional technologies, including the technology of Patent Document 1, are unable to adequately meet this demand.

[0005] The present invention has been made in consideration of the above circumstances, and aims to optimize the use of lockers in electronic commerce when the installation capacity of a given number of lockers is insufficient. [Means for solving the problem]

[0006] In order to achieve the above object, an information processing device according to one aspect of the present invention comprises: a facility use request receiving means for receiving, from a terminal of a user, a request to use a facility having one or more closed spaces capable of temporarily storing a product related to a specified electronic commerce transaction in order for the user to receive the product, the request including at least a time and capacity desired by the user; A selectable equipment information transmission control means for executing control to transmit selectable equipment information including information for selecting a closed space that matches at least the time and capacity desired by the user according to the availability of one or more closed spaces in the facility to a terminal of the user; Equipped with.

[0007] An information processing method and a program according to one aspect of the present invention are a method and a program corresponding to an information processing device according to one aspect of the present invention. Effect of the Invention

[0008] According to the present invention, it is possible to optimize the use of electronic commerce when the installation capacity of a given locker is insufficient. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 is a diagram showing an overview of a service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied. [Diagram 2] 1 is a diagram illustrating an example of a configuration of an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied. [Diagram 3] 3 is a block diagram showing an example of a hardware configuration of a server in the information processing system of FIG. 2. [Figure 4] 4 is a functional block diagram showing an example of a functional configuration of a server in FIG. 3 that constitutes the information processing system in FIG. 2. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0011] First, referring to Figure 1, we will explain an overview of a service (hereinafter referred to as "this service") that can be realized by an information processing system (see Figure 2 described later) to which a server according to one embodiment of an information processing device of the present invention is applied. FIG. 1 is a diagram showing an overview of the present service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.

[0012] This service optimizes the use of e-commerce when the designated locker capacity is insufficient. This service is based on the premise that delivery person H deposits a specified e-commerce product (in the example of Figure 1, a product purchased by user U on an EC site) in a specified locker within locker device 3, and user U retrieves (receives) the product from the specified locker.

[0013] Under these assumptions, as shown in FIG. 1, in step S1, a user U purchases a product, for example, on an EC site.

[0014] In step S2, the server 1 accepts a request to use a locker device 3 having one or more lockers in which a product related to a specified e-commerce transaction (in the example of Figure 1, the product purchased by user U in step S1) can be temporarily stored so that user U can receive the product. This request includes the time of deposit of the product and the volume of the product (volume after packaging). As for the time, a specific time period (such as a time period from what time to what time) may be used, but in this example, a time designated by user U as the time to take out the item (hereinafter referred to as "designated time") is used. Also, the volume of the product (volume after packaging) may be transmitted from the EC site to server 1, but in this example, it is provided from the EC site to user U's terminal (for example, user terminal 4 described below) at the time of purchase in step S1. That is, in this example, a usage request including at least the time of deposit of the product and the volume of the product (volume after packaging) is transmitted to the server 1 from the user U's terminal (for example, the user terminal 4 described below).

[0015] In step S3, the server 1 checks the availability of one or more lockers in the locker device 3. For example, in the example of FIG. 1, the availability status of each of the lockers A to K is managed on an hourly basis in a table within a frame representing the server 1. In step S4, the server 1 executes control to transmit selectable facility information, including information enabling the user U to select a locker that matches at least the time and capacity desired by the user U, depending on the availability of lockers, to the user U's terminal (e.g., the user terminal 4 described below).

[0016] Specifically, for example, it is assumed that a request including a specified time (time to deposit the goods) of 13:30 and a quantity of goods (volume after packaging) of 50 is provided to the server 1 in step S2. In this case, in step S3, the server 1 calculates the reserved time period as, for example, 13:00 to 14:00, by allocating 30 minutes as the deposit time for the delivery person H to deposit the goods in the designated locker before the designated time of 13:30 specified by the user U, and also allocating 30 minutes as a buffer time after the designated time of 13:30. Here, the buffer time is a margin time that takes into consideration the possibility of delays, since the user U does not necessarily take out the product (unlock the designated locker) at the exact designated time. Note that the deposit time and buffer time are not limited to 30 minutes, and can be set arbitrarily by the provider of this service, etc. In this case, the product's capacity (capacity after packaging) is 50, so even if the available time slots for Locker F after 1pm include the reserved time slot (1pm to 2pm), it is not possible to store the product in that locker because its capacity is 25. Therefore, it is excluded from the availability check. On the other hand, Locker A has a capacity of 100, so it is possible to store the item in question, but it is considered unavailable because the period from 11:00 to 15:00 is already booked (the available time slot does not include the reserved time slot). Therefore, in the example of FIG. 1, locker B, which has a capacity of 50 and an available time slot from 13:00 to 15:00, which includes the reserved time slot, is determined to be open. As a result, in step S4, selectable facility information including the information "Locker number: B, available time slot 13:00-15:00 (or reserved time slot 13:00-14:00)" is transmitted to the user U's terminal (for example, user terminal 4 described below).

[0017] Although not shown in the figure, delivery person H is also notified that the item should be deposited in Locker A (special price-number: A) of locker device 3, and that the reserved time period for deposits (hereinafter referred to as the "deposit time period") is from 13:00 to 13:30. In step S5, upon receiving the notification, deliverer H delivers the product by depositing the product in locker B between 13:00 and 13:30.

[0018] By using this service, it will be possible to optimize the use of lockers for e-commerce transactions when the installation capacity of a given locker is insufficient.

[0019] Furthermore, in this service, the server 1 can execute the following operations, although these are not shown in FIG. That is, the server 1 can transmit a proposal to use another locker when there are no available lockers in the locker device 3. Here, the proposal to use another locker includes a proposal to recommend using a locker at a different time or with a different capacity in the locker device 3, as well as a proposal to recommend using a facility other than the locker device 3. Specifically, the server 1 can execute control to send the user suggestions for using alternative lockers (including lockers at other facilities) when there is no locker that matches the user U's desired time and capacity. This allows user U to select the locker of his / her choice (including lockers at other facilities) from among alternative options when there are no available lockers.

[0020] Furthermore, in this service, the server 1 can execute the following operations, although these are not shown in FIG. That is, the server 1 can give priority to locker reservations for premium users. Specifically, the server 1 can execute control to transmit selectable facility information to specific users (premium users, etc.) among users U under preferential conditions (e.g., reserving facilities exclusively for the specific users, cutting in place of facilities selected by normal users, etc.). This provides an incentive for user U to sign a premium contract.

[0021] Furthermore, in this service, the server 1 can execute the following operations, although these are not shown in FIG. That is, the server 1 can repurpose its normal installed capacity. Specifically, when there is no locker in the locker device 3 that matches the time and capacity desired by the user U, the server 1 can execute control to convert other equipment that can be used as the equipment and transmit selectable equipment information. This makes it possible, for example, to repurpose the capacity of a regular locker to meet the needs of user U.

[0022] Furthermore, in this service, the server 1 can execute the following operations, although these are not shown in FIG. That is, the server 1 can propose facility expansion or modification according to user desires. Specifically, the server 1 can further receive from the user U a selection of a locker based on the selectable facility information. Based on the usage request and the locker selection, the server 1 can execute control to transmit information indicating at least one of proposals for the addition and modification of lockers or facilities to be used for the temporary storage of goods related to a specified e-commerce transaction as proposal information. This allows facilities to be expanded or modified according to user needs.

[0023] Next, with reference to FIG. 2, a description will be given of the configuration of an information processing system that realizes the provision of the above-mentioned service, that is, an information processing system to which a server according to an embodiment of an information processing device of the present invention is applied. FIG. 2 is a diagram showing an example of the configuration of an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.

[0024] The information processing system shown in Figure 2 is configured to include a server 1, a locker management system 2, a locker device 3, user terminals 4-1 to 4-n (n is an integer value greater than or equal to 1), an external system 5, and an administrator terminal 6.

[0025] The server 1, the locker management system 2, the user terminals 4-1 to 4-n, the external system 5, and the administrator terminal 6 are connected to each other via a network such as the Internet.

[0026] The server 1 is an information processing device managed by the provider of this service (FIG. 1). The server 1 executes various processes for realizing this service while appropriately communicating with the locker management system 2, the user terminals 4-1 to 4-n, the external system 5, and the administrator terminal 6.

[0027] The locker management system 2 includes a management server (not shown) that manages one or more locker devices including the locker device 3. Each of the locker devices 3 includes a main body having a plurality of lockers R, a temperature adjustment unit that controls, for example, the temperature state of each of the plurality of lockers R, and a lock / unlock control unit that controls the locking / unlocking of the entrances of each of the plurality of lockers R. The plurality of lockers R is an example of a closed space for storing items, etc.

[0028] The user terminals 4-1 to 4-n are information processing devices operated by the n users U, respectively, and are configured with a smartphone, a tablet, a personal computer, or the like. In the following description, when there is no need to distinguish between the user terminals 4-1 to 4-n, they will be collectively referred to as the "user terminal 4."

[0029] The external system 5 is a system that is managed by a third party other than the provider of this service (FIG. 1) and the administrator of the locker device 3, and is made up of one or more information processing devices such as a server.

[0030] The administrator terminal 6 is an information processing device managed by the provider of this service (FIG. 1) or the administrator of the locker device 3, and is configured with a smartphone, tablet, personal computer, or the like.

[0031] FIG. 3 is a block diagram showing an example of a hardware configuration of a server in the information processing system shown in FIG.

[0032] The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, an output unit 17, a memory unit 18, a communication unit 19, and a drive 20.

[0033] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 into the RAM 13 . The RAM 13 also stores data and the like necessary for the CPU 11 to execute various processes.

[0034] The CPU 11, ROM 12, and RAM 13 are connected to one another via a bus 14. An input / output interface 15 is also connected to this bus 14. An input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

[0035] The input unit 16 is configured with, for example, a keyboard and is used to input various information. The output unit 17 is configured with a display such as a liquid crystal display, a speaker, and the like, and outputs various information as images and sounds. The storage unit 18 is configured with a dynamic random access memory (DRAM) or the like, and stores various data. The communication unit 19 communicates with other devices (for example, the locker management system 2, the user terminal 4, the external system 5, and the administrator terminal 6 in FIG. 3) via a network N including the Internet.

[0036] Removable media 30, such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, is appropriately loaded into the drive 20. A program read from the removable media 30 by the drive 20 is installed in the storage unit 18 as necessary. Furthermore, the removable medium 30 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18 .

[0037] Although not shown, the locker management system 2 (management server), user terminal 4, external system (server, etc.), and administrator terminal 6 in Fig. 2 can also have basically the same hardware configuration as that shown in Fig. 3. Therefore, a description of the hardware configuration of the locker management system 2 (management server), user terminal 4, external system (server, etc.), and administrator terminal 6 will be omitted.

[0038] Various processes for providing the present service in FIG. 1 can be executed by cooperation of various hardware and software constituting the information processing system in FIG. 2 including the server 1 in FIG.

[0039] FIG. 4 is a functional block diagram showing an example of a functional configuration of the server of FIG. 3 in the information processing system of FIG.

[0040] As shown in FIG. 4, in the CPU 11 of the server 1, a facility use request receiving unit 51, a selectable facility information transmission control unit 52, a facility selection receiving unit 53, and a facility expansion / change proposal information transmission control unit 54 function. In addition, in one area of ​​the storage unit 18 of the server 1, a facility use request information DB 61, a facility reservation information DB 62, and a facility use information DB 63 are provided.

[0041] The facility usage request receiving unit 51 receives from the user terminal 4 (or external system 5) a request to use a facility (e.g., locker device 3 in Figures 1, 2, and 4) that has one or more closed spaces (e.g., locker R in Figures 2 and 4) in which a product related to a specified electronic commerce can be temporarily stored for the user (e.g., user U in Figure 1) to receive the product, the request including at least the time and capacity desired by the user, and stores the request in the facility usage request information DB 61.

[0042] Here, the availability (reserved time slot status) of each of the one or more closed spaces in the facility is assumed to be stored in advance in the facility reservation information DB 62 as facility reservation information shown in the table of FIG. Then, the selectable equipment information transmission control unit 52 accesses the equipment reservation information DB 62 to check the availability of one or more of the closed spaces in the equipment. Then, the selectable equipment information transmission control unit 52 executes control to transmit, to the user terminal 4, selectable equipment information including information enabling the user to select at least a closed space that matches the time and capacity desired by the user according to the availability.

[0043] In this way, by functioning the facility usage request reception unit 51 and the selectable facility information transmission control unit 52, it becomes possible to optimize use in e-commerce when the installation capacity of a specified locker is insufficient.

[0044] In addition, the selectable equipment information transmission control unit 52 can execute control to transmit to the user terminal 4 usage plans (e.g., other times, other equipment, other capacities, etc.) of alternative closed spaces (including closed spaces of other facilities) when there is no closed space that matches the time and capacity desired by the user. This allows users to select the desired closed space (including closed spaces of other facilities) from among alternative options when there are no available closed spaces.

[0045] In addition, the selectable equipment information transmission control unit 52 can execute control to transmit the selectable equipment information to the user terminal 4 under preferential conditions for specific users among the users (for example, reserving equipment exclusively for the specific user, interrupting equipment selected by normal users, etc.). This can provide users with an incentive to sign up for a premium subscription.

[0046] In addition, the selectable equipment information transmission control unit 52 can execute control to convert other equipment that can be used for the equipment and transmit the selectable equipment information to the user terminal 4 when the equipment does not have a closed space that matches the time and capacity desired by the user. This makes it possible, for example, to repurpose the capacity of a regular locker to meet the needs of users.

[0047] Furthermore, the facility selection receiving unit 53 receives, from the user terminal 4 (or the external system 5), the selection of the closed space by the user based on the selectable facility information. Information regarding the use of the closed space generated based on such a selection of the closed space by the user is stored in the facility use information DB 63 as facility use information. The equipment expansion / change proposal information transmission control unit 54 generates information indicating at least one of a proposal for expansion or modification of a closed space or equipment to be used for temporary storage of goods related to the specified e-commerce based on the usage request (contents of the equipment usage request information DB 61) and the selection of the closed space (contents of the equipment usage information DB 63), as proposal information, and controls the transmission of the information to the administrator terminal 6. This allows facilities to be expanded or modified according to user needs.

[0048] Although not shown in FIG. 4, when a specific locker is used as the closed space, the CPU 11 may be configured to cause a unit (hereinafter referred to as the "electronic key control unit") to function that executes control to lock and unlock the specific locker. When the electronic key control unit recognizes that the item has been stored in a predetermined locker (an example of a closed space) and locked, it provides an electronic key to a deliverer terminal or a user terminal 4 (not shown). The electronic key control unit includes an electronic key generation unit, an electronic key management unit, and an electronic key provision unit. In this case, an electronic key DB for storing electronic keys is provided in one area of ​​the storage unit 18.

[0049] The electronic key generating unit generates an electronic key (for example, a URL key) for unlocking a specific locker that is in a locked state. The electronic key management unit associates the generated electronic key with other information and stores them in the electronic key DB. Specifically, the electronic key management unit associates the URL key generated by the electronic key generation unit with an ID that can identify a user (hereinafter referred to as a "user ID"), stores them in the electronic key DB, and manages them. That is, the electronic key DB stores information about electronic keys such as URL keys, etc. Specifically, the electronic key DB stores information such as a locker device ID, a locker number (box number), and a user ID for each URL key in association with each other. When certain conditions are met, the electronic key providing unit provides the electronic key via the network to the terminal of the recipient (user terminal 4 if the recipient is a user, and the deliverer terminal if the recipient is a deliverer).

[0050] Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope that can achieve the object of the present invention are considered to be included in the present invention.

[0051] For example, in the above-described embodiment, the "closed space" is a locker R provided in the locker device 3, but this is not limited to this, and it is sufficient if the "closed space" is in a facility that has multiple closed spaces in which goods can be deposited or retrieved. In addition, in the above embodiment, the person who deposits the goods into the "designated closed space" for the user who picks up the goods from the "designated closed space" is delivery person H, but this is not limited to this and it is sufficient that the person is a stranger from the user's perspective.

[0052] Furthermore, the system configuration shown in FIG. 2 and the hardware configuration of the server 1 shown in FIG. 3 are merely examples for achieving the object of the present invention, and are not particularly limited.

[0053] In addition, the functional block diagram shown in Fig. 4 is merely an example and is not particularly limited. In other words, it is sufficient that the information processing system in Fig. 2 is provided with a function capable of executing the above-mentioned various processes as a whole, and the functional blocks and databases used to realize this function are not particularly limited to the example in Fig. 5.

[0054] Furthermore, the locations of the functional blocks and databases are not limited to those shown in FIG. 4 and may be arbitrary. For example, at least a portion of the functional blocks and databases arranged on the server 1 side may be provided on the locker management system 2 side, the locker device 3 side, the user terminal 4 side, the external system 5 side, the administrator terminal 6 side, or another information processing device not shown.

[0055] Furthermore, the above-described series of processes can be executed by hardware or software. Furthermore, one functional block may be configured as a single piece of hardware, a single piece of software, or a combination of both.

[0056] When the series of processes is executed by software, the program constituting the software is installed into a computer or the like from a network or a recording medium. The computer may be a computer implemented with dedicated hardware. Furthermore, the computer may be a computer capable of executing various functions by installing various programs thereon, such as a server, a general-purpose smartphone, or a personal computer.

[0057] A recording medium containing such a program may be composed not only of a removable medium (not shown) that is distributed separately from the device body in order to provide the program to the user, but also of a recording medium that is provided to the user in a pre-installed state in the device body.

[0058] In this specification, the steps of describing a program to be recorded on a recording medium include not only processes that are performed chronologically according to the order, but also processes that are not necessarily performed chronologically but are executed in parallel or individually.

[0059] In summary, it is sufficient for an information processing device to which the present invention is applied to have the following configuration, and various embodiments can be adopted. That is, an information processing device to which the present invention is applied (for example, the server 1 in FIG. 1 to FIG. 4) a facility use request receiving means (e.g., facility use request receiving unit 51 in FIG. 4) for receiving a request to use a facility (e.g., locker device 3 in FIG. 1, FIG. 2, and FIG. 4) having one or more closed spaces (e.g., locker R in FIG. 2 and FIG. 4) in which a product related to a predetermined electronic commerce can be temporarily stored in order for the product to be received by a user (e.g., user U in FIG. 1), the request including at least a time and capacity desired by the user, from the user's terminal (e.g., user terminal 4 or external system 5); A selectable equipment information transmission control means (e.g., a selectable equipment information transmission control unit 52 in FIG. 4) that executes control to transmit selectable equipment information including information that allows the user to select a closed space that matches at least the time and capacity desired by the user according to the availability of one or more closed spaces in the facility, to the user's terminal; Equipped with.

[0060] By configuring the information processing device in this way, it becomes possible to optimize use in electronic commerce when the installation capacity of a specified closed space (locker, etc.) is insufficient.

[0061] The selectable equipment information transmission control means can execute control to transmit to the user's terminal usage plans (e.g., other times, other equipment, other capacities, etc.) of alternative closed spaces (including closed spaces of other equipment) when there is no closed space that matches the time and capacity desired by the user. This allows users to select the desired closed space (including closed spaces of other facilities) from among alternative options when there are no available closed spaces.

[0062] In addition, the selectable equipment information transmission control means can execute control to transmit the selectable equipment information to the terminal of a specific user among the users under preferential conditions (e.g., reserving equipment exclusively for the specific user, interrupting equipment selected by a normal user, etc.). This can provide users with an incentive to sign up for a premium subscription.

[0063] In addition, the selectable equipment information transmission control means can execute control to convert other equipment that can be used for the equipment and transmit the selectable equipment information to the user's terminal when the equipment does not have a closed space that matches the time and capacity desired by the user. This makes it possible, for example, to repurpose the capacity of a regular locker to meet the needs of users.

[0064] Also, a facility selection receiving unit (for example, a facility selection receiving unit 53 in FIG. 4) that receives a selection of the closed space by the user based on the selectable facility information; an equipment expansion / change proposal information transmission control means (e.g., equipment expansion / change proposal information transmission control unit 54 in FIG. 4) that executes control to generate and transmit, as proposal information, information indicating at least one of the expansion and change of the closed space or equipment to be used for temporary storage of the goods related to the predetermined electronic commerce, based on the request for use (e.g., the contents of the equipment use request information DB 61 in FIG. 4) and the selection of the closed space (e.g., the contents of the equipment use information DB 63 in FIG. 4); The sensor may further include: This allows facilities to be expanded or modified according to user needs. [Explanation of symbols]

[0065] 1 server, 2 locker management system, 3 locker device, 4, 4-1 to 4-n user terminal, 5 external system, 6 administrator terminal, 11 CPU, 12 ROM, 13 RAM, 14 bus, 15 input / output interface, 16 input section, 17 output section, 18 storage section, 19 communication section, 20 drive, 30 removable media, 51 facility use request reception section, 52 selectable facility information transmission control section, 53 facility selection reception section, 54 facility addition / change proposal information transmission control section, 61 facility use request information DB, 62 facility reservation information DB, 63 facility use information DB

Claims

1. a facility use request receiving means for receiving, from a terminal of a user, a request to use a facility having one or more closed spaces capable of temporarily storing a product related to a specified electronic commerce transaction in order for the user to receive the product, the request including at least a time and capacity desired by the user; A selectable equipment information transmission control means for executing control to transmit selectable equipment information including information for selecting a closed space that matches at least the time and capacity desired by the user according to availability of one or more of the closed spaces in the facility to a terminal of the user; An information processing device comprising:

2. The selectable equipment information transmission control means executes control to transmit an alternative use plan for another closed space to the user's terminal when there is no closed space that matches the time and capacity desired by the user. The information processing device according to claim 1 .

3. The selectable equipment information transmission control means executes control to transmit the selectable equipment information to the terminal of a specific user among the users under preferential conditions. The information processing device according to claim 1 .

4. The selectable equipment information transmission control means executes control to transmit the selectable equipment information to the terminal of the user by diverting other equipment that can be diverted to the equipment when the closed space that matches the time and capacity desired by the user is not present in the equipment. The information processing device according to claim 1 .

5. an equipment selection receiving means for receiving a selection of the closed space by the user based on the selectable equipment information; a facility expansion / change proposal information transmission control means for executing control to generate and transmit, as proposal information, information indicating at least one of the expansion and change of the closed space or the facility to be used for temporary storage of the goods related to the predetermined electronic commerce, based on the request for use and the selection of the closed space; The information processing device according to claim 1 , further comprising:

6. An information processing method executed by an information processing device, a facility use request receiving step of receiving, from a terminal of a user, a request to use a facility having one or more closed spaces capable of temporarily storing a product related to a predetermined electronic commerce transaction in order for the user to receive the product, the request including at least a time and capacity desired by the user; A selectable equipment information transmission control step of executing control to transmit selectable equipment information including information for selecting a closed space that matches at least the time and capacity desired by the user according to the availability of one or more closed spaces in the facility to a terminal of the user; An information processing method comprising:

7. On the computer, a facility use request receiving step of receiving, from a terminal of a user, a request to use a facility having one or more closed spaces capable of temporarily storing a product related to a predetermined electronic commerce transaction in order for the user to receive the product, the request including at least a time and capacity desired by the user; A selectable equipment information transmission control step of executing control to transmit selectable equipment information including information for selecting a closed space that matches at least the time and capacity desired by the user according to the availability of one or more closed spaces in the facility to a terminal of the user; A program that executes control processing including:

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