Kiosk terminal input system and kiosk terminal

Abstract

To provide a kiosk terminal for facilitating input.SOLUTION: The kiosk terminal input system is provided with: a kiosk terminal for executing a kiosk-side input display process for displaying an input request screen for requesting a user to input an input item, and a kiosk-side input process for displaying input information received from a server device in association with an input item corresponding to the input information in the input request screen; and the server device that executes an association process for associating a mobile terminal owned by the user with a kiosk terminal used by the user, a mobile-side display process for displaying an input field corresponding to an input item requested by the kiosk terminal on the mobile terminal associated with the kiosk terminal, and a transmission process for transmitting the input information entered in the input field displayed by the mobile-side display process to the kiosk terminal associated with the association process.SELECTED DRAWING: Figure 12

Description

Technical Field

[0001] The present invention relates to a kiosk terminal input system and a kiosk terminal installed in stores, public facilities, railways, etc. and available for use by an unspecified large number of people.

Background Art

[0002] Conventionally, in various accommodation facilities such as hotels and inns, a guest who checks in to the facility undergoes a check-in consisting of a predetermined procedure, and then is given the key (room key) to the room where they will stay and is permitted to use it. In the check-in process at accommodation facilities, the guest used to fill out a paper-based guest ledger. Some accommodation facilities have adopted electronic entry for filling out the guest ledger instead of using conventional paper forms. Patent Document 1 discloses a check-in counter for performing check-in at an accommodation facility. In the check-in counter disclosed in Patent Document 1, it is described that a touch panel is used, and the guest ledger is filled out by using a software keyboard (screen keyboard) or by inputting handwritten characters.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] In the check-in counter disclosed in Patent Document 1, it is conceivable that hotel guests may be confused about using an unfamiliar user interface. In particular, in the input conversion using a software keyboard, it is conceivable that the user may be confused about the conversion method on the user interface. And since the dictionary for input conversion is not customized for the hotel guests who use it, it is necessary to select from among a large number of conversion candidates, or it is conceivable that appropriate conversion cannot be performed. Therefore, it takes time to fill in the hotel register, and the check-in time per person also takes time, and it is conceivable that the front desk will be crowded.

[0005] In accommodation facilities such as hotels and inns, it is important to shorten the time required for guests to check in in order to reduce congestion in the lobby and the like. Also, for guests, being able to easily check in is preferable for healing a tired body from business or travel. Thus, facilitating and shortening the check-in process is a major element in the service aspect of accommodation facilities. One problem of the present invention is to perform check-in at accommodation facilities easily and in a short time.

[0006] The check-in counter disclosed in Patent Document 1 is one of the kiosk terminals having a function of performing a check-in procedure. The present invention can be applied not only to kiosk terminals that perform check-in procedures, but also to kiosk terminals used in various facilities such as stores, public facilities, and railways.

Means for Solving the Problems

[0007] Therefore, the kiosk terminal input system according to the present invention is a kiosk terminal input system having a kiosk terminal and a server device, The kiosk terminal performs a kiosk-side input display process for displaying an input request screen that requests the user to input an input item, and a kiosk-side input process for displaying the input information received from the server device in association with the input item corresponding to the input information in the input request screen. The server device executes an association process for associating a mobile terminal possessed by a user with a kiosk terminal used by the user, a mobile-side display process for causing a mobile terminal associated with the kiosk terminal to display an input field corresponding to an input item requested by the kiosk terminal, and a transmission process for transmitting input information input into the input field displayed in the mobile-side display process to the kiosk terminal associated in the association process. Kiosk terminal input system.

[0008] Furthermore, in the kiosk terminal input system according to the present invention, the association process is performed by any one of reading code information displayed on the kiosk terminal by the mobile terminal, reading code information displayed on the mobile terminal by the kiosk terminal, or performing wireless communication between the kiosk terminal and the mobile terminal.

[0009] Furthermore, in the kiosk terminal input system according to the present invention, the association process is performed by notifying the mobile terminal of the device identification information of the kiosk terminal or by notifying the mobile terminal of the identification information regarding the service being used by the user on the kiosk terminal.

[0010] Furthermore, in the kiosk terminal input system according to the present invention, when an input item is selected on the input request screen displayed in the kiosk-side input display process, the mobile-side display process displays an input field for the input item selected in the kiosk-side input display process or sets the input field for the input item selected in the kiosk-side input display process to a state waiting for input.

[0011] Furthermore, in the kiosk terminal input system according to the present invention, the input request screen displayed in the kiosk-side input display process has input items that have been input and input items that have not been input, and the mobile-side display process displays input fields for the input items that have not been input in the kiosk-side input display process.

[0012] Furthermore, in the kiosk terminal input system according to the present invention, The mobile-side display process uses a software keyboard to input input information into the input field and switches the type of the software keyboard according to the selected input field.

[0013] Also, the kiosk terminal according to the present invention is A kiosk terminal capable of communicating with a server device, The kiosk terminal Executes a kiosk-side input display process for displaying an input request screen that requests the user to input for an input item, and A kiosk-side input process for associating and displaying the input information received from the server device with the input item corresponding to the input information in the input request screen, The server device A pairing process for pairing the mobile terminal possessed by the user with the kiosk terminal used by the user, and A mobile-side display process for causing the mobile terminal associated with the kiosk terminal to display an input field corresponding to the input item required by the kiosk terminal, and Executes a transmission process for transmitting the input information input in the input field displayed in the mobile-side display process to the kiosk terminal associated in the association process.

[0014] Also, the kiosk terminal according to the present invention Executes a kiosk-side input display process for displaying an input request screen that requests the user to input for an input item, and A pairing process for pairing the mobile terminal possessed by the user with the kiosk terminal, and A mobile-side display process for causing the mobile terminal associated with the kiosk terminal to display an input field corresponding to the input item required by the kiosk terminal, and A transmission process for causing the input information input in the input field displayed in the mobile-side display process to be transmitted to the kiosk terminal associated in the association process, Execute kiosk-side input processing that associates the input information entered on the mobile terminal with the input item corresponding to the input information and displays it on the input request screen.

Advantages of the Invention

[0015] According to the kiosk terminal input system and kiosk terminal according to this embodiment, it is possible to have the user enter the information that needs to be entered on the kiosk terminal using the mobile terminal the user possesses and transmit it to the kiosk terminal. Therefore, it becomes possible to input characters using the user's mobile terminal, and it becomes possible to input using a user interface with which the user is familiar. Also, in kanji conversion and the like, it becomes possible to perform conversion using the dictionary registered by the user on the mobile terminal. Thus, in a kiosk terminal used by many people, it becomes possible to shorten the usage time, and it becomes possible to shorten the waiting time and relieve congestion in the kiosk terminal.

Brief Description of the Drawings

[0016]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Figure 7

Figure 8

Figure 9

Figure 10

Figure 11

Figure 12

Figure 13

Figure 14

Figure 15

Figure 16

Figure 17

Mode for Carrying Out the Invention

[0017] In this embodiment, the kiosk terminal input system, the kiosk terminal, and the kiosk terminal input program will be described by taking the case of applying them to the accommodation facility system as an example. The kiosk terminal input system, the kiosk terminal, and the kiosk terminal input program are not limited to the accommodation facility system. As the kiosk terminal, for example, it can be applied to various kiosk terminals such as kiosk terminals used for reception in hospitals and public facilities, and kiosk terminals added to copy machines in convenience stores.

[0018] FIG. 1 is a diagram showing the configuration of the accommodation facility system according to this embodiment. The accommodation facility system according to this embodiment is a system capable of executing various processes related to accommodation such as payment of accommodation fees and check-out in addition to processes related to check-in of a guest (hereinafter referred to as a "user"). The accommodation facility system includes kiosk terminals 1a and 1b arranged in the lobby and operated by the user, and a management device 3 arranged inside the front desk and operated by an employee. Note that a plurality of (two in this embodiment) kiosk terminals 1a and 1b are arranged so as to provide services to a plurality of users simultaneously.

[0019] The kiosk terminals 1a and 1b and the management device 3 are communicably connected to each other via the LAN 51. The management device 3 is connected with an input device 41 for receiving inputs by staff, such as a monitor 42 for displaying various information, a keyboard, a mouse, etc. Further, a receipt printer 44 for printing receipts and a room key reader / writer 43 for writing various information to and reading from a room key are also connected. Here, the room key is a card that serves as a key for unlocking a guest room, and there are forms such as bringing the room key close to a sensor (non-contact type) arranged on the guest room door or inserting the room key into a slot of the sensor (contact type).

[0020] Also, the LAN 51 within the accommodation facility is communicably connected to the Internet via a router 52. The management device 3, the kiosk terminals 1a and 1b, etc. within the accommodation facility can communicate with various servers via the Internet. In the accommodation facility system of this embodiment, a host server device 53 and a Web server device 54 (corresponding to the "server device") communicably connected to the Internet are used.

[0021] Similar to the management device 3, the host server device 53 stores and manages reservation information, member information, etc., and can receive reservations from users through a reservation site operated by the accommodation facility. Note that the host server device 53 may be divided into different servers according to their uses. For example, it is also possible to divide and manage them into a reservation management server for receiving reservations, a member management server for managing member information, a point management server for managing users' points, etc. The Web server device 54 mainly has functions of coordinating with the kiosk terminals 1a and 1b and a mobile terminal 6 (not shown) held by a user, and forming a screen to be displayed on the mobile terminal 6.

[0022] FIG. 2 is a diagram showing the appearance of the kiosk terminal 1 (either 1a or 1b) according to the present embodiment, and FIG. 3 is a block diagram showing the configuration of the kiosk terminal 1 according to the present embodiment. The kiosk terminal 1 is arranged in the lobby of the accommodation facility and can assist the user with check-in and check-out. In the accommodation facility system of the present embodiment, three types of check-ins are possible. A form using the reservation number (reservation ID) notified at the time of reservation, a form using the reserved name, and a form using a QR code (registered trademark). In the present embodiment, a QR code (registered trademark) is used, but various code information such as barcodes may also be used.

[0023] In addition to such forms, it is also possible to add a form using a room key. In the form of performing check-in using a room key, the user first tells the employee at the front desk 71 their name, length of stay, etc. and receives a room key with at least the room number recorded. Note that this room key does not yet have the unlocking function for the guest room. By having the kiosk terminal 1 read the room key handed to the user and completing the payment of the guest room fee, information for the unlocking function will be written into the room key.

[0024] As shown in FIG. 2, the kiosk terminal 1 includes a touch panel monitor 11, a room key inlet / outlet 12, an opening 13, a bill inlet / outlet 18, a coin slot 19, a receipt outlet 14, a credit card inlet / outlet 15, a numeric keypad 16, and a money payment outlet 17. The touch panel monitor 11 includes a display unit 11b that displays various information to the operating user and a touch panel 11a that receives operations from the user. The room key inlet / outlet 12 is used to read the room key for unlocking the guest room, or to issue the room key stocked in the kiosk terminal 1, or to collect the room key at the time of check-out.

[0025] An IC reader 25e is arranged on the inner lower surface of the opening 13, and an in-opening camera 25f is arranged on the inner upper surface. With such a configuration, when a passport is placed inside the opening 13, the information stored in the passport is read by the IC reader 25e. Also, when a QR code (registered trademark) displayed on a piece of paper or on the mobile terminal 6 is placed inside the opening 13, the QR code (registered trademark) can be read by taking an image with the in-opening camera 25f.

[0026] The kiosk terminal 1 is configured with a CPU 21a, a ROM 21b, and a RAM 21c as a control unit, similar to a normal computer. Also, the kiosk terminal 1 has a hard disk 22 as a storage unit. Connected to the interface 24 are a room key unit 25a, a credit card unit 25b, a banknote deposit / withdrawal unit 25c, a coin deposit / withdrawal unit 25d, an IC reader 25e, an in-opening camera 25f, a numeric keypad 16, and a receipt printer 25h. These various components connected to the interface 24 are connected to the control unit and the hard disk 22, and are controlled according to the programs stored in the hard disk 22.

[0027] The credit card unit 25b is arranged on the back of the credit card entrance / exit 15 and reads the credit card held by the user. The banknote deposit / withdrawal unit 25c is arranged on the back of the banknote entrance / exit 18 and collects the banknotes paid by the user or discharges banknotes as change. The coin deposit / withdrawal unit 25d is arranged on the back of the coin deposit slot 19 and the money payment outlet 17, and deposits the coins paid by the user and discharges coins as change paid to the user. The receipt printer 25g can perform various printings such as receipts on the receipt paper to be stored and cut the printed receipt paper. The numeric keypad 16 can input various information such as the PIN of the credit card.

[0028] The image to be displayed on the touch panel monitor 11 is displayed on the display unit 11b by the image processing unit 21d under the control of the control unit and the storage unit. The kiosk terminal 1 is provided with a communication unit 23 for connecting to the LAN 51, and can communicate with the management device 3 connected to the network or the Internet via the router 52. In addition to the visual information by the touch panel monitor 11, the kiosk terminal 1 can also provide auditory information by the audio processing unit 21e and the speaker 26.

[0029] FIG. 4 is a diagram showing the configuration of the management device 3 according to the present embodiment and its peripheral devices. The management device 3 is an information processing device operated by an employee, and includes a CPU 31a as a control unit, a ROM 31b, a RAM 31c, and a hard disk 32 as a storage unit. The management device 3 is provided with an interface 37a for connecting various input devices 41 such as a keyboard and a mouse. The management device 3 is also provided with an interface 37b for connecting a receipt printer 44 and a room key reader / writer 43. In addition, it is provided with an image processing unit 31d for forming and outputting an image to the monitor 42. In addition, a communication unit 33 for connecting to the LAN 51 is provided, and it can communicate with the kiosk terminals 1a and 1b connected to the network or the Internet via the router 52. In addition to the visual information by the monitor 42, the management device 3 can also provide auditory information by the audio processing unit 31e and the speaker 38.

[0030] Based on the above configuration, the accommodation facility system according to the present embodiment can execute various processes related to user check-in and check-out.

[0031] FIG. 5 is a flowchart showing the check-in process executed by the kiosk terminal 1 according to the present embodiment. An initial screen is displayed on the kiosk terminal 1 in the standby state. FIG. 8 is a diagram showing an initial screen according to the present embodiment. On the initial screen, a language selection button 111, a check-in selection button 112, and a check-out selection button 113 are displayed.

[0032] When the user checks in, the user operates the check-in selection button 112, and when the user checks out, the user operates the check-out selection button 113. Also, when the user is a foreigner, the user can change the language display on the touch panel monitor 11 by operating the language selection button 111 corresponding to the language of the home country. The check-in process is started by operating the check-in selection button 112. When the check-in process is started, the first process (S100) is executed. The first process (S100) of the present embodiment is a process including a reservation search process for searching for reservation information reserved in advance and a lodging record process for recording lodging information required for staying.

[0033] FIG. 6 is a flowchart showing the first process (S100) according to the present embodiment. In the first process (S100), various processes are executed by communicating with the host server device 53, the web server device 54, and the mobile terminal 6 along with the start of check-in (S101). In the kiosk terminal 1, a check-in method selection screen is displayed on the touch panel monitor 11 along with the start of check-in (S101) to allow the user to select a check-in method. FIG. 9 is a diagram showing a check-in method selection screen. On the check-in method selection screen, three check-in selection buttons 114a to 114c are displayed, and the user can select any one of the three check-in methods.

[0034] As four types of check-in methods, (1) a form using a reservation number (select the check-in selection button 114a), (2) a form using a name (select the check-in selection button 114b), and (3) a form using a QR code (registered trademark) (select the check-in selection button 114c) are provided.

[0035] When making a reservation at an accommodation facility, the guest may receive a reservation number (reservation ID) by means of notification such as email. (1) The form of using the reservation number is a form in which the reservation is inquired by entering the notified reservation number. (2) The form of using the name is a form in which the reservation is inquired by entering the name of the user guest (user) who made the reservation. In addition, in the reservation of an accommodation facility using the Internet, information regarding the reservation may be notified by means of email, an application, etc. using code information such as a QR code (registered trademark). (3) The form of using the code information is a form in which the reservation is inquired by presenting the code information acquired by the user. As described above, any one of the check-in methods (1) to (3) is selected by the user, and information corresponding to the selection is transmitted to the host server device 53 (S102).

[0036] Here, various data configurations used in the accommodation facility system will be described. FIG. 7 is a diagram showing various data configurations used in the accommodation facility system according to the present embodiment. FIG. 7(A) is a diagram showing the data configuration of reservation information. The reservation information is composed of a reservation number (reservation ID) for identifying the reservation, guest information, and accommodation-related information. The guest information is composed of a name written in Chinese characters, a name indicating the reading (katakana, hiragana, alphabet, etc.), an address, a gender, a nationality, a telephone number, and the like.

[0037] Note that some information of the guest information may be missing and provided depending on the circumstances at the time of reservation. For example, when making a reservation by phone or via an external website, the Chinese name may be missing. In the accommodation guest information, there may also be missing information other than the Chinese name. In addition, the accommodation guest information may further include other information about the guest (user), such as email address, gender, date of birth, etc. The accommodation-related information is information composed of various types of information related to accommodation, such as check-in date, number of nights, number of guests, room type, accommodation fee, reservation plan.

[0038] Upon receiving the reservation number, name, or information included in the code information by the start of check-in (S101) of the kiosk terminal 1, the host server device 53 searches for the reservation information based on the received information and confirms the reservation (S201). When the reservation can be confirmed, the host server device 53 transmits the reservation information to the kiosk terminal 1 (S202). The kiosk terminal 1 displays an accommodation details confirmation screen based on the reservation information received from the host server device 53 (S103).

[0039] FIG. 10 is a diagram showing the accommodation details confirmation screen according to the present embodiment. On the accommodation details confirmation screen, there are displayed an accommodation-related display column 115 for displaying various types of information based on the received reservation information, a cancel button 116, a back button 117, and a next button 118. The user who has confirmed that there is no mistake in the content displayed in the accommodation-related display column 115 operates the next button 118. When the next button 118 is operated, a guest registration input screen is displayed on the touch panel monitor 11 (S103), and the guest registration recording process is started (S105). The guest registration recording process is a process of having the guest input various types of information required for accommodation on the guest registration input screen displayed on the kiosk terminal 1. If there is content different from the actual content in the accommodation-related display column 115, the user operates the cancel button 116 or the back button 118 to call an employee or redo the operation.

[0040] FIG. 11 is a diagram showing a hotel reservation input screen according to the present embodiment. On the hotel reservation input screen, a hotel information input field 119, a software keyboard 120a (also referred to as a "screen keyboard"), code information 121 composed of a QR code (registered trademark), and an input completion button 122 are displayed. The user can touch and select the items displayed in the hotel information input field 119 and input the required information. In the hotel information input field 119 of the present embodiment, information extracted from the reservation information (in the example of FIG. 11, the items of name (reading), gender, and nationality) is already input. Note that it is also possible to have the user input all items without using the reservation information.

[0041] In the present embodiment, in addition to the conventional form (1) of using the software keyboard 120a for input to the hotel information input field 119, it is also possible to use the form (2) of using a mobile terminal 6 such as a smartphone possessed by the user.

[0042] When using (1), input is performed using the software keyboard 120a displayed on the hotel reservation input screen. FIG. 12 is a diagram showing a hotel reservation input screen (when using the software keyboard 120a) according to the present embodiment. The software keyboard 120a shown in FIG. 12 is of the hiragana input type, and conversion candidates are displayed in the conversion character selection field 123 as the software keyboard 120a is input. The state in FIG. 12 is during the input of the "name of the guest (kanji)" which is the input item, and following the already determined surname "Patent" of the guest (user), the user is trying to input the given name "Taro" of the guest (user).

[0043] The user is in a state where they have entered "ta", "ro", and "u" using the software keyboard 120a, and conversion candidates are displayed in the conversion character selection column 123. Here, the desired conversion candidate "Taro" that the user wants to enter is not displayed, and it is necessary to search within the deeper levels of the conversion candidates or perform separate conversions for "ta" and "rou". Thus, the conventional software keyboard 120a does not conform to the specifications along with the user, and it is conceivable that character input takes time.

[0044] FIG. 13 is a diagram showing a hotel reservation input screen (when using the software keyboard 120b) according to the present embodiment. The state in FIG. 13 is a state where input for items up to the phone number has been completed and input is being performed for the email address.

[0045] The user switches the input form from the software keyboard 120a in the hiragana input type to the software keyboard 120b in the English character type to input the email address. Assuming the user's email address is "abcdefgh@ijklm.co.jp", the user needs to input one character at a time using the software keyboard 120b in the English character type. Since many email addresses use a large number of English characters and symbols, it is expected that input will take time. Also, the software keyboard 120b shown in FIG. 13 has an ABCDEF layout, and it is conceivable that users accustomed to the QWERTY layout will have difficulty inputting.

[0046] As described with reference to FIGS. 13 and 14, (1) in the input forms using the software keyboards 120a and 120b, it is conceivable that the user may be confused in the operation, such as being unaccustomed to the layouts of the software keyboards 120a and 120b or the desired conversion candidates not being displayed in the conversion character selection column 123 during conversion. Therefore, in the present embodiment, (2) the user can use their own portable terminal 6 that they are familiar with to input the necessary information.

[0047] When using the mobile terminal 6, the user captures the code information 121 displayed on the accommodation input screen in FIGS. 11 to 13 using the camera provided in the mobile terminal 6 (S401). Note that, instead of the QR code (registered trademark), various code information such as a one-dimensional barcode may be used as the code information 121. The mobile terminal 6 reads information from the captured code information 121.

[0048] FIG. 7(B) shows the information included in the code information 121. The code information 121 of the present embodiment includes a Web server URL, a kiosk terminal ID, a reservation ID, and expiration information. The Web server URL is information for accessing the Web server device 54. The kiosk terminal ID is identification information indicating the kiosk terminal 1 being used. The reservation ID is information included in the reservation information being handled by the kiosk terminal 1 and is information for identifying the reservation. The expiration information is information indicating a display start point such as the display start date and time of the code information 121.

[0049] The code information 121 of the present embodiment is formed by the host server device 53 and is displayed on the touch panel monitor 11 of the kiosk terminal 1. Note that the code information 121 may be formed by the kiosk terminal 1. The host server device 53 can identify the kiosk terminal 1 being used by the user based on the kiosk terminal ID or the reservation ID.

[0050] The mobile terminal 6 accesses the Web server device 54 using the Web server URL (S402). Then, the kiosk terminal ID, the reservation ID, and the expiration information are notified to the Web server device 54. The Web server device 54 makes an inquiry to the host server device 53 based on the information received from the mobile terminal 6 (S301). The host server device 53 identifies the kiosk terminal 1 based on the inquiry from the Web server device 54 (S203).

[0051] In the present embodiment, both the kiosk terminal ID and the reservation ID are used to identify the kiosk terminal 1 currently being used by the user. Note that it is also possible to identify the kiosk terminal 1 using either the kiosk terminal ID or the reservation ID alone, but in this embodiment, two pieces of information are used to ensure accuracy.

[0052] Further, when the expiration information received in the inquiry from the Web server device 54 has expired, the host server device 53 aborts the subsequent processing. By using the expiration information in this way, unauthorized use such as the use of expired code information is suppressed.

[0053] The host server device 53 notifies the Web server device 54 of the identified kiosk terminal 1 (S204). The notified Web server device 54 executes an association process (S302) for associating the mobile terminal 6 with the kiosk terminal 1. By the association process (S302), the kiosk terminal 1 and the mobile terminal 6 possessed by the user using it are associated with each other, and communication therebetween becomes possible.

[0054] After completion of the association process (S302), a cooperation process (S303) is executed between the associated kiosk terminal 1 and the mobile terminal 6. In the cooperation process (S303), the Web server device 54 executes a mobile-side display process and a mobile-side reception process. The mobile-side display process is a process of displaying, on the user's mobile terminal 6, an input screen including a mobile-side hotel reservation information input field 611 corresponding to the hotel reservation information input field 119 displayed on the kiosk terminal 1 being used by the user.

[0055] Here, the mobile terminal 6 uses the installed browser application or a dedicated application to display an input screen. The mobile-side reception process is a process of transmitting the input information entered in the mobile-side accommodation information input field 611 displayed on the user's mobile terminal 6 to the kiosk terminal 1 used by the user. In this way, by executing the cooperation process (S303) including the mobile-side display process and the mobile-side reception process in the Web server device 54, the user can easily perform character input using the mobile terminal 6 owned by the user.

[0056] FIG. 14 is a diagram showing an input screen of the mobile terminal 6 according to the present embodiment. In the start of the cooperation process (S300), the Web server device 54 displays an input screen on the mobile terminal 6 (S403). As shown in FIG. 14(A), the input screen of the mobile terminal 6 is provided with a mobile-side accommodation information input field 611 and an input confirmation button 612. In the mobile-side accommodation information input field 611 of the present embodiment, input fields of the same items as the accommodation information input field 119 displayed on the accommodation input screen shown in FIG. 11 are displayed. In addition, for the items that have already been input (name (reading), gender, nationality), the input information is displayed as shown on the accommodation input screen.

[0057] The user selects (by touch operation or cursor key operation, etc.) the input field corresponding to the item to be input in the mobile-side accommodation information input field 611 and inputs the necessary information. When the input field is selected, as shown in FIG. 14(B), the software keyboard 614, which is a function of the mobile terminal 6, is activated. The software keyboard 614 has a Chinese character conversion function, and the form shown in FIG. 14(B) is in the kana input form. In addition to the kana input form, the user can use the input form they want, such as using the Roman alphabet input form.

[0058] Conversion candidate display fields 613 display conversion candidates for the kana characters input by the user. Since the Chinese character conversion function of the mobile terminal 6 is optimized for the user, the candidates registered in the dictionary or the candidates with high usage rates are displayed at positions (such as the top) that are easy to select. FIG. 14(B) shows the state where the user is inputting the item "Name (Chinese characters)", and has input the kana characters "ta", "ro", and "u". Along with the input of "ta", "ro", and "u", the user's own name (Patent Taro) that has been registered in the dictionary in advance is displayed at the top for "taro".

[0059] In this case, the user has registered their own name "Patent Taro" in the dictionary for "taro", and by simply inputting "taro", it can be converted to "Patent Taro". In this way, the user can input with a familiar interface and high conversion efficiency by using their own mobile terminal 6 for input.

[0060] FIG. 14(C) shows the state where the user is inputting the item "Email address", and the user's own email address (abcdefgh@ijklm.co.jp) that has been registered in the dictionary in advance is displayed at the top. In this case, the user has registered their own email address "abcdefgh@ijklm.co.jp" in the dictionary for the kana characters of "me - ru", and by simply inputting "me - ru", it can be converted to "abcdefgh@ijklm.co.jp". In this way, the user can easily input not only by kanji conversion but also by registering information related to themselves in the dictionary.

[0061] In the mobile - side accommodation information input field 611 displayed on the mobile terminal 6, after the user has finished inputting the necessary items, the user operates the input confirmation button 612 to confirm the input (S405). When the input is confirmed, the mobile terminal 6 transmits the input information entered in the mobile - side accommodation information input field 611 to the Web server device 54. The Web server device 54 transmits the received input information to the kiosk terminal 1 associated with the mobile terminal 6. The kiosk terminal 1 displays the input information received (S106) via the Web server device 54 in association with the input items in the accommodation information input field 119 (S107).

[0062] FIG. 15 is a diagram showing a confirmed accommodation screen (already input) according to the present embodiment. In the accommodation information input field 119, all the input information has been input. The user checks the input information entered in the input accommodation information field 119 and operates the input completion button 122 (S108: Yes), thereby proceeding to the next process. If the input information displayed in the input accommodation information field 119 needs to be corrected, the user can correct the input information using the input screen displayed on the mobile terminal 6. After the correction, by operating the input confirmation button 612 again, the input information displayed in the accommodation information input field 119 is updated and displayed.

[0063] When the input completion operation is performed (S108: Yes), the kiosk terminal 1 transmits the information entered in the accommodation information input field 119 to the host server device 53 as accommodation information (S109). The accommodation information may be information recorded as text information for each item displayed on the accommodation input screen, or may be the accommodation input screen saved as an image. By recording the accommodation information as an image, it is possible to protect personal information.

[0064] The host server device 53 that has received the accommodation information records the accommodation information in association with, for example, a reservation ID (S205). Thereafter, the kiosk terminal 1 transmits an end instruction to the web server device 54 (S110). The web server device 54 that has received the end instruction executes dissociation (S304). In the dissociation (S304), the association between the kiosk terminal 1 and the mobile terminal 6 in the web server device 54 is released, and a release instruction is transmitted to the mobile terminal 6. The mobile terminal 6 that has received the release instruction erases the input screen (S406), or displays a message indicating that the association with the input screen has been completed. Note that the dissociation (S304) can also be performed from the mobile terminal 6 side. For example, when the input confirmation button 612 shown in FIG. 14(A) is operated, since the input by the mobile terminal 6 has been completed, the dissociation may be performed on this occasion.

[0065] Returning to the check-in process of Fig. 5, when the first process (S100) described in Fig. 6 is completed, it is determined whether it is necessary to read the passport (travel document) (S001). The necessity of the passport is based on the nationality included in the reservation information or the nationality included in the accommodation information. In the case of a nationality other than Japan, it is required. If a passport is required (S001: Yes), the passport reading process (S002) is executed.

[0066] In the passport reading process (S002), the user places the passport inside the opening 13 provided in the kiosk terminal 1 and uses the in-opening camera 25f to read the passport. The captured image information of the read passport is transmitted to the host server device 53 and recorded in association with the reservation ID or the accommodation information.

[0067] Thereafter, the signature input process (S003) is executed on the kiosk terminal 1. In the signature input process (S003), a signature input screen (not shown) is displayed on the touch panel monitor 11. The user uses a finger or a touch pen to input their own signature on the signature input screen. The input signature is transmitted to the host server device 53 as image information and recorded in association with the reservation ID or the accommodation information.

[0068] When the signature input process (S003) is completed, it is determined whether it is necessary to settle the accommodation fee (S003). If settlement is not necessary (S003: No), that is, in the case where pre-settlement has been completed, etc., the kiosk terminal 1 issues a room key in which the unlocking information is stored by the room key unit 25a (S006). The accommodation guest receives the room key discharged from the room key entrance / exit 12 and heads to the room.

[0069] On the other hand, when settlement of accommodation expenses is required (S004: Yes), settlement processing (S005) is executed. In the settlement processing (S005) of the present embodiment, payment can be made in cash or by credit card. In the case of payment using cash, the user deposits cash through the bill inlet / outlet 18 and the coin deposit slot 19, and settlement is performed using the bill handling unit 25c and the coin handling unit 25d.

[0070] In the case of payment by credit card, the user inserts the credit card into the credit card inlet / outlet 15 and inputs the PIN using the numeric keypad 16, thereby performing payment using the credit card unit 25b. In the settlement processing, in addition to cash and credit cards, payment methods such as electronic money, such as QR code (registered trademark) or NFC (Near Field Communication), may be adopted. After the completion of the settlement processing (S005), the kiosk terminal 1 discharges the room key with the unlocking information stored therein from the room key inlet / outlet 12 by the room key unit 25a (S006).

[0071] As described above, the kiosk terminal input system and the kiosk terminal 1 have been described by taking the accommodation facility system of the present embodiment as an example. However, in addition to the above-described embodiments, various modifications can be adopted. Hereinafter, modifications will be described.

[0072] [First Modification Example] FIG. 16 is a diagram showing an input screen of the mobile terminal 6 according to another embodiment. In the above-described embodiment, all the items in the hotel bill information input field 119 shown in FIG. 11 were displayed in the mobile-side hotel bill information input field 611 of the mobile terminal 6. Here, the initial state of the hotel bill information input field 119 described with reference to FIG. 11 is a state in which information extracted from the reservation information (in the example of FIG. 11, the items of name (reading), gender, and nationality) is input. In the first modification example, the items that have already been input are not displayed in the mobile-side hotel bill information input field 611 of the mobile terminal 6.

[0073] In this way, by only displaying the items that need to be input in the mobile-side accommodation information input field 611, the user can concentrate on inputting only the items that need to be input. Also, as shown in FIG. 16, since the area occupied by the mobile-side accommodation information input field 611 in the screen is suppressed, the user can easily input without performing a scroll display.

[0074] [Second Modified Example] FIG. 17 is a diagram for explaining the cooperation between the kiosk terminal and the mobile terminal according to another embodiment. In the input using the mobile terminal 6 in the above-described embodiment, the user selected (touched or used a cursor key operation, etc.) the input field in the mobile-side accommodation information input field 611 and input the necessary information. In the third modified example, by touching the input field of the accommodation information input field 119 displayed on the kiosk terminal 1, it is possible to perform the input of the selected item on the mobile terminal 6 side.

[0075] As shown in FIG. 17(A), the user touches the input field of the item "Name (Chinese characters)" to be input with the left hand in the accommodation information input field 119. In the cooperation process (S303), as shown in FIG. 17(B), the Web server device 54 causes the mobile-side accommodation information input field 611a of the selected item to be displayed on the mobile terminal 6, and the user performs the input with the right hand. In this way, the user can perform highly flexible operations such as inputting using both hands. Also, as shown in FIG. 17(B), since the mobile-side accommodation information input field 611a is displayed for one item in the screen, the user can concentrate on inputting the input item and there is no need to perform a scroll display.

[0076] Note that in the example of FIG. 17(B), the mobile-side accommodation information input field 611a for one item is displayed, but as in FIG. 14(A), all items, or as in FIG. 16, the mobile-side accommodation information input field 611 for partial items may be displayed. In that case, when the input field of the accommodation information input field 119 displayed on the kiosk terminal 1 is selected by a touch operation, the mobile-side accommodation information input field 611 of the mobile terminal 6 is in a state waiting for the input of the corresponding item.

[0077] [Third Modification Example] In the foregoing embodiment, the association between the kiosk terminal 1 and the mobile terminal 6 was made by the mobile terminal 6 reading the code information 121 displayed on the kiosk terminal 1. Instead of such a form, the association between the two can be made using various methods. For example, it is conceivable to perform wireless communication such as Bluetooth (registered trademark), NFC (Near Field Communication), or wireless LAN between the two.

[0078] In the foregoing embodiment, the code information 121 is displayed on the touch panel monitor 11. However, the code information may be displayed using a sticker or the like attached to the housing of the kiosk terminal 1 or the like. Alternatively, by using a dedicated application or the like, code information including a mobile terminal ID that can identify the mobile terminal 6 is displayed on the touch panel monitor 61 of the mobile terminal 6, and the two can be associated by reading with the in-aperture camera 25f of the kiosk terminal 1 or the like. In such a form, since processing can be performed between the kiosk terminal 1 and the mobile terminal 6, it is also possible to adopt a configuration excluding the Web server device 54 used in the foregoing embodiment. In a configuration that does not use the Web server device 54, the processing performed by the Web server device 54 will be executed by the kiosk terminal 1.

[0079] [Fourth Modification Example] In the foregoing embodiment, in the input screen of the mobile terminal 6, the software keyboard 614 was described in a form using the hiragana input type. The software keyboard 614 may be switched to a type corresponding to the input item when the input field is selected.

[0080] For example, when the input field for the item "Name (Kanji)" is selected in the mobile-side accommodation information input field 611, a software keyboard 614 in hiragana input type is displayed, and when the item "Email address" is selected, it may be switched to a software keyboard in English letter type. In this case, in the mobile-side accommodation information input field 611, attribute information regarding the input information is assigned to each item, and the type of the software keyboard is switched based on the attribute information.

[0081] As described above, various embodiments of the accommodation facility system according to the present invention have been described. However, the present invention is not limited to the accommodation facility system, and a kiosk terminal program executed on various information processing devices such as a kiosk terminal 1, or a tablet terminal used in place of the kiosk terminal 1 also belongs to the scope of the present invention. And a form configured by appropriately combining the configurations of various embodiments also belongs to the scope of the present invention.

Explanation of Signs

[0082] 1(1a, 1b): Kiosk terminal 31c: RAM 3: Management device 31d: Image processing unit 6: Mobile terminal 31e: Audio processing unit 11: Touch panel monitor 32: Hard disk 11a: Touch panel 33: Communication unit 11b: Display unit 37a, 37b: Interface 12: Room key inlet / outlet 38: Speaker 13: Opening 41: Input device 14: Receipt outlet 42: Monitor 15: Credit card inlet / outlet 43: Room key reader / writer 16: Numeric keypad 44: Receipt printer 17: Money payment outlet 52: Router 18: Bill inlet / outlet 53: Host server device 19: Coin deposit slot 54: Web server device 21a: CPU 61: Touch panel monitor 21b: ROM 71: Front 21c: RAM 111: Language Selection Button 21d: Image Processing Unit 112, 113: Check-in Selection Button 21e: Audio Processing Unit 114a~114c: Check-in Selection Button 22: Hard Disk 115: Accommodation-related Display Field 23: Communication Unit 116: Cancel Button 24: Interface 117: Back Button 25a: Room Key Unit 118: Next Button 25b: Credit Card Unit 119: Lodging Information Input Field 25c: Banknote Deposit / Withdrawal Unit 120a, 120b: Software Keyboard 25d: Coin Deposit / Withdrawal Unit 121: Code Information 25e: IC Reader 122: Input Completion Button 25f: Inlet Camera 123: Conversion Character Selection Field 25g: Receipt Printer 611: Mobile-side Lodging Information Input Field 25h: Receipt Printer 611a: Mobile-side Lodging Information Input Field 26: Speaker 612: Input Confirmation Button 31a: CPU 613: Conversion Character Selection Field 31b: ROM 614: Software Keyboard

Claims

1. A kiosk terminal input system having a kiosk terminal and a server device, The kiosk terminal is a kiosk-side input display process for displaying an input request screen for requesting input to the input items to the user; a kiosk-side input process for displaying the input information received from the server device in association with an input item corresponding to the input information on the input request screen; The server device An association process for associating a mobile terminal owned by a user with a kiosk terminal used by the user; a mobile terminal display process for displaying, on a mobile terminal associated with the kiosk terminal, an input field corresponding to an input item requested by the kiosk terminal; A transmission process is executed to transmit the input information inputted in the input field displayed in the mobile side display process to the kiosk terminal associated in the association process. Kiosk terminal input system.

2. The association process is performed by reading code information displayed on the kiosk terminal with the mobile terminal, reading code information displayed on the mobile terminal with the kiosk terminal, or performing wireless communication between the kiosk terminal and the mobile terminal.

2. The kiosk terminal input system according to claim 1.

3. The association process is performed by notifying the mobile terminal of the device identification information of the kiosk terminal, or by notifying the mobile terminal of the identification information related to the service that the user is using at the kiosk terminal.

2. The kiosk terminal input system according to claim 1.

4. When an input item is selected, the input request screen displayed by the kiosk side input display process displays the following: The mobile side display process displays the input field of the input item selected in the kiosk side input display process, or sets the input field of the input item selected in the kiosk side input display process to a waiting state for input.

2. The kiosk terminal input system according to claim 1.

5. A kiosk terminal capable of communicating with a server device, The kiosk terminal is a kiosk-side input display process for displaying an input request screen for requesting input to the input items to the user; a kiosk-side input process for displaying the input information received from the server device in association with an input item corresponding to the input information on the input request screen; The server device An association process for associating a mobile terminal owned by a user with a kiosk terminal used by the user; a mobile terminal display process for displaying, on a mobile terminal associated with the kiosk terminal, an input field corresponding to an input item requested by the kiosk terminal; A transmission process is executed to transmit the input information inputted in the input field displayed in the mobile side display process to the kiosk terminal associated in the association process. Kiosk terminal.

6. a kiosk-side input display process for displaying an input request screen for requesting a user to input information into the input items; An association process for associating a mobile terminal owned by a user with a kiosk terminal; a mobile terminal display process for displaying, on a mobile terminal associated with the kiosk terminal, an input field corresponding to an input item requested by the kiosk terminal; a transmission process for transmitting input information inputted into the input field displayed in the mobile side display process to the kiosk terminal associated in the association process; Execute a kiosk-side input process for displaying input information inputted on a mobile terminal in association with an input item corresponding to the input information on an input request screen. Kiosk terminal.

Images