Management device, management method, and program

Abstract

To provide a management device, management method and program, which allow for appropriately grasping heaviness of the workload on medical professionals and ensuring safe medical system.SOLUTION: A management device is provided, comprising an acquisition unit for acquiring information on a help request to a second medical professional from a first medical professional, and an evaluation unit configured to evaluate heaviness of the workload on the second medical professional on the basis of the information on the help request acquired by the acquisition unit.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to a management device, a management method, and a program.

Background Art

[0002] In a hospital ward, a large number of patients are admitted for treatment and care. The hospital ward has patient beds, rooms, and a nursing station, and medical staff such as doctors and nurses are arranged for each floor or area to manage the health status of patients and provide treatment facilities.

[0003] Nursing leaders, who are in a position to manage nurses, are required to continuously grasp the situation of the entire floor of the hospital ward in real time and allocate the work of each nurse considering overall optimization, but the burden of such judgment is large. In particular, in the hospital, sudden operations such as emergency patients and sudden changes in patients are likely to occur, and it is not easy to perform optimal work allocation under such circumstances.

[0004] Patent Document 1 aims to provide a work situation visualization system that can grasp at a glance the situation of each nurse and the work implementation history for each patient. It includes a detection means for detecting the situation of each worker performing work based on information from sensors, an accumulation means for accumulating worker situation information including the detection results of the detection means together with time information based on a clock, and a display means for displaying the situation of each worker at an arbitrary time based on the worker situation information accumulated in the first accumulation means.

Prior Art Documents

Patent Documents

[0005]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0006] Patent Document 1 exemplifies infrared sensors, motion sensors, proximity sensors, and microphones as sensors. Even with these sensors, the main information that can be obtained is only information regarding the movements of medical staff at that time. Even if the amount of movement is small, they are facing difficult tasks, and since it is very likely that the work is crowded, the conventional method cannot evaluate the degree of pressure on the work of medical staff.

[0007] The present invention has been made in view of the above problems, and an object thereof is to provide a management device, a management method, and a program that can appropriately grasp the state of pressure on the work by medical staff and ensure a safe medical system.

Means for Solving the Problems

[0008] That is, the present invention is as follows. 〔1〕 An acquisition unit that acquires information regarding a help request from a first medical staff member to a second medical staff member, An evaluation unit that evaluates the degree of pressure on the work of the second medical staff member based on the acquired information regarding the help request, Management device. 〔2〕 The information regarding the help request includes information regarding whether or not the help request from the second medical staff member can be accepted, The management device according to 〔1〕. 〔3〕 The information regarding whether or not the help request can be accepted includes information regarding whether or not the help request has been accepted, The management device according to 〔2〕. 〔4〕 The information regarding whether or not the help request can be accepted further includes information regarding the acceptability of the help request, The management device according to 〔3〕. 〔5〕 The information regarding the help request includes information regarding the content of the help request and / or information regarding the urgency of the help request, The management device according to any one of 〔1〕 to 〔4〕. [6] The acquisition unit further acquires the workload of the second medical worker based on the information regarding the tasks of the second medical worker. The management device according to any one of [1] to [5]. [7] The evaluation unit further evaluates the degree of urgency based on the workload and / or skill level of the second medical worker. The management device according to any one of [1] to [6]. [8] When the second medical worker cannot accept the help request, a recommendation unit is further provided to recommend the third medical worker capable of corresponding to the help request according to the content of the help request and the degree of urgency of the tasks of the third medical worker. The management device according to any one of [1] to [7]. [9] It further has a threshold setting unit for setting a threshold value of the degree of urgency for each second medical worker. The management device according to any one of [1] to [8].

[10] It further has an output unit for outputting the time when the degree of urgency exceeds the threshold value. The management device according to any one of [1] to [9].

[11] It further has an output unit for outputting an alert based on the comparison result between the degree of urgency and the threshold value. The management device according to any one of [1] to

[10] .

[12] The output unit outputs a first alert when the degree of urgency exceeds a first threshold value. The management device according to

[11] .

[13] The output unit outputs a second alert different from the first alert when the state where the degree of urgency exceeds a second threshold value smaller than the first threshold value continues for a predetermined time or more. The management device according to

[12] .

[14] Further comprising a prediction unit that predicts the future stress level of the second medical worker according to the task of the second medical worker. The management device according to any one of [1] to

[13] . 〔15〕 Further comprising a prediction unit that predicts the future stress level of the second medical worker when the second medical worker responds to a help request. The management device according to any one of [1] to

[14] . 〔16〕 The management device Executes the steps of obtaining information on a help request from a first medical worker to a second medical worker, and Evaluating the stress level of the work of the second medical worker based on the obtained information on the help request. Management method. 〔17〕 For the management device Executes the steps of obtaining information on a help request from a first medical worker to a second medical worker, and Evaluating the stress level of the work of the second medical worker based on the obtained information on the help request. Program.

Advantages of the Invention

[0009] According to the present invention, it is possible to provide a management device, a management method, and a program that can appropriately grasp the stress situation of the work by medical workers and ensure a safe medical system.

Brief Description of the Drawings

[0010]

Figure 1

Figure 2A

Figure 2B

Figure 2C

Figure 2D

Figure 2E

Figure 3A

Figure 3B

Mode for Carrying Out the Invention

[0011] Hereinafter, embodiments of the present invention (hereinafter referred to as "the present embodiment") will be described in detail with reference to the drawings as necessary. However, the present invention is not limited to this, and various modifications are possible without departing from the gist thereof. In the drawings, the same reference numerals are assigned to the same elements, and redundant explanations are omitted. Also, the positional relationships such as up, down, left, and right are based on the positional relationships shown in the drawings unless otherwise specified. Furthermore, the dimensional ratios in the drawings are not limited to the illustrated ratios.

[0012] 1. Management System FIG. 1 shows a schematic diagram showing an example of the management system of the present embodiment. The management system 1 of the present embodiment may include a first terminal 100, a second terminal 200, a third terminal 300, a fourth terminal 400, and the management device 500 of the present embodiment.

[0013] The first terminal 100 to the third terminal 300 are terminals used by medical staff, and for example, may be portable personal terminals lent to each medical staff. In the following description, the first terminal 100 means a personal terminal owned by the first medical staff who makes a help request, the second terminal 200 means a personal terminal owned by the second medical staff who receives the help request, and the third terminal 300 means a personal terminal owned by medical staff other than the first medical staff and the second medical staff. Note that the third terminal 300 may be a personal terminal owned by a third medical staff recommended when the second medical staff cannot accept the help request.

[0014] The first terminal 100 may send a help request to the second terminal 200 according to the operation of the first medical staff. Further, the first terminal 100 may receive information regarding whether it has accepted a help request from the second terminal 200. Furthermore, when the second medical staff cannot accept the help request, the first terminal 100 may receive information regarding whether the third terminal 300 held by the third medical staff capable of responding to the help request has accepted the help request.

[0015] Note that for the transmission and reception of various information in this embodiment, the management device 500 may mediate. For example, when transmitting a help request, the management device 500 may receive the help request from the first terminal 100, and the management device 500 may transmit the help request to the second terminal 200.

[0016] The second terminal 200 may receive a help request from the first terminal 100 and perform display control on the content of the help request and / or information indicating the urgency of the help request. Further, the second terminal 200 may transmit information regarding whether it has accepted the help request to the first terminal 100 according to the operation of the first medical staff.

[0017] When the second medical staff cannot accept the help request, the third terminal 300 may receive the help request from the first terminal 100 and perform display control on the content of the help request and / or information indicating the urgency of the help request. Further, the third terminal 300 may transmit information regarding whether it has accepted the help request to the first terminal 100 according to the operation of the first medical staff.

[0018] The first terminal 100 to the third terminal 300 may accept input and update of information regarding the tasks of each medical staff and information regarding the acceptability of help requests according to the operations of each medical staff, and may transmit the received information to the management device 500. Further, the first terminal 100 to the third terminal 300 may receive an alert indicating that the workload of other medical staff has reached a predetermined level from the management device 500.

[0019] The first terminal 100 to the third terminal 300 are not particularly limited, and examples thereof include general-purpose computers such as tablets, smartphones, handheld computer devices, and wearable terminals.

[0020] The fourth terminal 400 is also a terminal used by medical staff, and may be, for example, a shared terminal installed in a nurse station or the like. The fourth terminal 400 may query the management device 500 for information regarding the degree of urgency, the status of help request transmission, whether a help request has been received, or information regarding the acceptability of receiving a help request according to the operation of the medical staff, obtain such information from the management device 500, and perform display control on the information. As a result, since it is possible to overview the work urgency status and help request status of each medical staff, a third medical staff who notices the work urgency of other medical staff can also respond to the help request.

[0021] The fourth terminal 400 may output the alert information received from the management device 500 on the screen or by sound. When the management device 500 is a desktop or the like installed in a hospital such as a nurse station, the management device 500 may function as the fourth terminal 400. The fourth terminal 400 is not particularly limited, and examples thereof include general-purpose computers such as general-purpose computers such as desktops and laptops.

[0022] The management device 500 acquires information regarding a help request from the first medical staff to the second medical staff, and evaluates the degree of urgency of the work of the second medical staff based on the acquired information regarding the help request.

[0023] The management device 500 is shown as a server installed inside or outside the hospital, but is not limited thereto. The management device 500 may be a general-purpose computer such as a desktop or a laptop installed in a hospital such as a nurse station. The management device 500 may be composed of a single computer or may be composed of a plurality of computers on the network N.

[0024] In addition, when the degree of urgency reaches a predetermined value, the management device 500 can output an alert according to the situation. The method of outputting an alert by the management device 500 is not particularly limited. For example, it includes output by an audio output device (not shown in FIG. 1), output by transmitting alert information to the first terminal 100 to the fourth terminal 400, and the like.

[0025] Hereinafter, the management device 500 of the present embodiment will be described in detail.

[0026] With reference to FIG. 2A, the hardware configuration and functional configuration of the management device 500 will be described. The management device 500 includes, for example, a processor 510, a communication interface 520, an input / output interface 530, a memory 540, a storage 550, and one or more communication buses 560 for interconnecting these components.

[0027] The processor 510 executes the code included in the program stored in the storage 550, or the processes, functions, or methods realized by instructions. The processor 510 includes, by way of non-limiting example, one or more central processing units (CPUs), MPU (Micro Processing Unit), GPU (Graphics Processing Unit), microprocessors, processor cores, multiprocessors, ASIC (Application-Specific Integrated Circuit), FPGA (Field Programmable Gate Array), etc., and may realize each process, function, or method disclosed in each embodiment by a logic circuit (hardware) formed in an integrated circuit (IC (Integrated Circuit) chip, LSI (Large Scale Integration)) or a dedicated circuit.

[0028] The processor 510 executes the code included in the program stored in the storage 550, Alternatively, execute the process, function, or method realized by the instruction. As shown in FIG. 2A , the processor 510 of the present embodiment may be configured to function as an acquisition unit 511, an evaluation unit 512, an output unit 513, a recommendation unit 514, a threshold setting unit 515, and a prediction unit 516.

[0029] The communication interface 520 transmits and receives various data to and from other devices via the network N. The communication may be performed either wired or wirelessly, and any communication protocol may be used as long as mutual communication can be executed. For example, the communication interface 520 is implemented as hardware such as a network adapter, various communication software, or a combination thereof.

[0030] The network N may be, by way of example and not limitation, an ad hoc network, an intranet, an extranet, a virtual private network (VPN), a local area network (LAN), a wireless LAN (WLAN), a wide area network (WAN), a wireless WAN (WWAN), a metropolitan area network (MAN), a part of the Internet, a part of the public switched telephone network (PSTN), a mobile phone network, ISDNs (Integrated Service Digital Networks), wireless LANs, LTE (Long Term Evolution), CDMA (Code Division Multiple Access), Bluetooth (registered trademark), satellite communication, etc., and these may be combined. The network can include one or more networks.

[0031] The input / output interface 530 includes an input device for inputting various operations to the management device 500 and an output device for outputting the processing results processed by the management device 500. For example, the input / output interface 530 includes information input devices such as a keyboard, a mouse, and a touch panel, and information output devices such as a display. Note that the management device 500 may receive a predetermined input or execute a predetermined output by connecting an external input / output interface 530. In the example shown in FIG. 1, the first terminal 100 to the fourth terminal 400 may be external information output devices.

[0032] The memory 540 temporarily stores the program loaded from the storage 550 and provides a working area for the processor 510. Various data generated while the processor 510 is executing the program are also temporarily stored in the memory 5 40. The memory 5 40 may be, for example, a high-speed random access memory such as DRAM, SRAM, DDR RAM, or other random access solid state storage devices, or a combination thereof.

[0033] The storage 550 stores programs, each functional unit, and various data. The storage 550 may be, for example, one or more magnetic disk storage devices, optical disk storage devices, flash memory devices, or other non-volatile memories such as non-volatile solid storage devices, or a combination thereof. Another example of the storage 550 may include one or more storage devices installed remotely from the processor 510.

[0034] The data recorded by the storage 550 is not particularly limited, and examples include help request data 551 and medical staff data 552. Details of these data will be described later.

[0035] The acquisition unit 511 may acquire information regarding a help request from a first medical worker to a second medical worker from transmissions and receptions related to help requests of the first terminal 100 and the second terminal 200. In the present embodiment, the "information regarding a help request" may include at least one of information regarding the content of the help request, information regarding the urgency of the help request, information regarding the acceptability of the help request, or information regarding the transmission status of the help request.

[0036] The information regarding the acceptability of the help request may include at least one of information regarding whether the help request has been accepted or information regarding the acceptability of the help request. Here, the information regarding whether the help request has been accepted may include information regarding whether the currently received help request has been accepted. Also, the information regarding the acceptability of the help request may include status information that can be set by the second medical worker indicating whether the second medical worker is in a state where the help request cannot be accepted or a state where it can be accepted. The information regarding the acceptability of the help request may include information regarding help requests that can be additionally accepted, and may include information regarding the amount of help requests that can be additionally accepted and information regarding the workload of the second medical worker.

[0037] The acquisition unit 511 may refer to the help request data 551 and the medical worker data 552 and acquire this information regarding the help request. Hereinafter, the help request data 551 and the medical worker data 552 will be described.

[0038] An example of the help request data 551 is shown in FIG. 2D. Information regarding a help request from a first medical worker to a second medical worker may be recorded in the help request data 551. These information may be acquired by the acquisition unit 511 during the mediation when the management device 500 mediates the transmission and reception of various information and recorded in the help request data 551, or may be acquired by the acquisition unit 511 from the transmission and reception history of the first terminal 100 and the second terminal 200 and recorded in the help request data 551.

[0039] In the help request data 551, the "help ID" is an identifier for uniquely identifying a help request. In the "transmission date and time", the date and time when the first medical worker (first terminal 100) transmitted the help request is recorded. In the "transmission source", information for identifying the first medical worker or the first terminal 100, and in the "transmission destination", information for identifying the second medical worker or the second terminal 200 may be recorded.

[0040] In the "information on the content of the help request", specific content about the help requested by the first medical worker may be recorded. Also, the information on the content of the help request may include information on the difficulty level such as the skill level required for performing the help, and information on the workload such as the time required for the help.

[0041] In the "information on the urgency of the help request", information on the time allowance when receiving the help request, such as whether immediate response is required for the help requested by the first medical worker or there is a few - minute delay, may be recorded.

[0042] In the "acceptability", the acceptability of the help request by the second medical worker and the date and time when the second medical worker (second terminal 200) received the acceptability may be recorded. Further, when receiving a rejection from the second medical worker (second terminal 200), the third medical worker recommended by the recommendation unit 514 described later may be further recorded.

[0043] Next, an example of the medical worker data 552 is shown in FIG. 2E. The management device 500 may manage information such as information on the degree of urgency, information on the content of the help request, information on the transmission status of the help request, information on whether the help request has been accepted, or information on the acceptability of the help request, in association with each medical worker.

[0044] In the medical worker data 552, the "medical worker ID" is an identifier for uniquely identifying a medical worker. In the "information on the degree of urgency", information on the evaluated degree of urgency by the evaluation unit 512 described later is recorded.

[0045] Regarding the "threshold value", threshold values related to the degree of urgency may be recorded for each medical staff member by the threshold value setting unit 515 described later. Further, the threshold value may be set by the medical staff member. One threshold value may be set, or a plurality of threshold values may be set.

[0046] Regarding the "information related to tasks", the tasks (work schedules) of the medical staff member may be recorded. The information related to tasks may include the task content, the time required for the task, the scheduled time for executing the task, etc. The information related to tasks may be set by the medical staff member.

[0047] The acquisition unit 511 may further acquire the workload of the second medical staff member based on the information related to the tasks of the second medical staff member. Here, the "workload" is a value obtained by quantifying the load due to the task. As a result, since the task can be processed as a numerical value, it is possible to relatively compare the loads due to tasks or calculate the total load of a plurality of tasks. The workload acquired by the acquisition unit 511 may be recorded in the "information related to tasks" of the medical staff member data 552.

[0048] Regarding the "skill level", the skills of the medical staff member may be recorded. The skills may be the number of years of service, the number of years of career, the position, the qualifications, etc. of the medical staff member.

[0049] Regarding the "help request received from others", the help ID of the help request received from others (the first medical staff member), the information related to the content of the help request received from others, the information related to the urgency of the help request received from others, or the information related to whether the help request received from others has been accepted may be recorded.

[0050] For the "help request sent by oneself", as information regarding the transmission status of the help request sent by oneself (the second medical worker), information such as the help ID of the help request sent by oneself, information regarding the content of the help request sent by oneself, information regarding the urgency of the help request sent by oneself, or information regarding whether the help request sent by oneself has been accepted may be recorded.

[0051] The evaluation unit 512 evaluates the degree of workload pressure of the second medical worker based on the information regarding the help request acquired by the acquisition unit 511. FIG. 2B shows a schematic diagram for explaining the evaluation of the degree of workload pressure. More specifically, the evaluation unit 512 may evaluate the degree of workload pressure of the second medical worker according to whether the help request from the first medical worker to the second medical worker is accepted.

[0052] Also, at this time, the evaluation unit 512 may evaluate the degree of workload pressure of the second medical worker according to what help requests have been accepted or not accepted, taking into account the information regarding the content of the help request and / or the information regarding the urgency of the help request. For example, if the second medical worker cannot even accept a help request with a high urgency, it may be evaluated that the second medical worker is under more pressure. Further, the evaluation unit 512 may evaluate the degree of workload pressure of the second medical worker according to the information regarding the acceptability of the help request.

[0053] FIG. 2C shows a diagram in which the degree of workload pressure of the second medical worker is evaluated as points and displayed in chronological order. FIG. 2C shows a mode in which the degree of workload pressure is highly evaluated when the work of the second medical worker is under pressure and is lowly evaluated when it is not under pressure. Note that the degree of workload pressure is not limited to the display in chronological order. For example, a display form such as a color or pattern corresponding to each range of points may be associated, and a display form based on this association may be displayed.

[0054] When the evaluation unit 512 accepts a help request from the first medical staff for the second medical staff, based on the content and urgency of the accepted help request, it may evaluate the degree of workload pressure on the second medical staff as being strained for that help request. Also, when the help request from the first medical staff for the second medical staff is not accepted, based on the content and urgency of the unaccepted help request, it may evaluate the degree of workload pressure on the second medical staff as being in a situation where the help request is not accepted. Note that the evaluated degree of workload pressure may be manually changeable by the medical staff. Thereby, even when the system determines it to be a strained situation, the medical staff can adjust the degree of workload pressure according to their judgment.

[0055] Furthermore, the evaluation unit 512 may evaluate the degree of workload pressure based on the workload and / or skill level of the second medical staff. More specifically, the evaluation unit 512 may evaluate the degree of workload pressure such that the higher the acceptability is as the workload of the second medical staff is less, or may evaluate the degree of workload pressure such that the higher the acceptability is as the skill level is higher.

[0056] Also, as a specific aspect of reducing the degree of workload pressure, when the response to the accepted help request is completed or other tasks are completed, the degree of workload pressure may be reduced. For example, the evaluation unit 512 may receive the completion of the response to the help request and the completion of other tasks through the input from the medical staff, and thereby reduce the degree of workload pressure. It may also be set to reduce the degree of workload pressure over time. Also, the reduction rate of the degree of workload pressure may be based on at least one of the career and skill level of the second medical staff. For example, it may be set such that the reduction rate is faster as the career is longer or the skill level is higher.

[0057] Also, contrary to the increase and decrease in FIG. 2C, the evaluation unit 512 may evaluate the degree of workload pressure by increasing the degree of workload pressure when not strained and decreasing the degree of workload pressure when strained.

[0058] The output unit 513 may refer to medical staff data 552 etc., and based on the comparison result between the stress level and the threshold value, output the time when the stress level exceeds the threshold value, or output an alert. The method of outputting the alert is not particularly limited, and examples include output by a voice output device, output by transmitting alert information to the first terminal 100 to the fourth terminal 400, etc. Note that the output unit 513 may record the time when the stress level is exceeded as the medical staff data 552.

[0059] Figure 2C means that the higher the stress level, the busier the medical staff, and the lower the stress level, the more leisurely the medical staff. In Figure 2C, the second threshold value and the first threshold value are respectively provided at positions where the stress levels are 22pt and 31pt. Here, as shown in Figure 2C, the output unit 513 may output a first alert when the stress level exceeds the first threshold value. Thereby, it is possible to notify, with the first alert, medical staff whose stress level is quite high and who should promptly distribute their work. The first alert may have the meaning of notifying medical staff with a high stress level.

[0060] Also, as shown in Figure 2C, the output unit 513 may output a second alert different from the first alert when the state where the stress level exceeds the second threshold value smaller than the first threshold value continues for a predetermined time or more. Thereby, although it is not necessary to promptly distribute the work, it is possible to identify medical staff who have been performing their work for a predetermined time or more in a state of high stress level and notify them with the second alert. The second alert may have the meaning of notifying medical staff with a continuously high stress level for a certain time as the object to be recommended for monitoring. The predetermined time for outputting the second alert may be set for each medical staff according to at least one of the carrier and the skill level, and it may be set to be shorter as the carrier is shallower or the skill level is lower.

[0061] As shown in Figure 2C, the output unit 513 may output the stress level as time-series data. Thereby, the displacement of the stress level can be understood more visually.

[0062] If the second medical worker cannot accept the help request, the recommendation unit 514 may recommend a third medical worker who can handle the help request according to the content of the help request and the workload of the third medical worker. For example, the recommendation unit 514 may use a medical worker with a lower workload than the second medical worker as the third medical worker. The recommendation unit 514 transfers the help request to the third terminal 300 of the recommended third medical worker, and when the third medical worker accepts the help request, the recommendation unit 514 may send a message to the first medical worker indicating that the third medical worker has accepted the help request.

[0063] The threshold setting unit 515 may set a workload threshold for each second medical worker. More specifically, the threshold setting unit 515 may set an appropriate workload threshold according to the career, skill level, etc. of the second medical worker. For example, for a second medical worker with a long career or a high skill level, a higher threshold can be set, and for a second medical worker with a short career or a low skill level, a lower threshold can be set. Note that the user may be able to change the threshold automatically determined by the threshold setting unit 515.

[0064] The prediction unit 516 may predict the future workload of the second medical worker according to the task of the second medical worker. Medical workers are assigned various tasks according to time, and the future workload of the second medical worker changes regardless of whether the help request is accepted. Therefore, by considering the future workload of medical workers, it is possible to grasp the time periods when each medical worker will be busy.

[0065] In addition, the prediction unit 516 may predict the future workload of the second medical worker when the second medical worker responds to the help request. Thereby, the prediction unit 516 may predict, for example, the time periods when the workload exceeds the first threshold or the second threshold. Thereby, it can be understood that it is better to secure help personnel during this time period in order to ensure a safe medical system.

[0066] Further, the prediction unit 516 may output the transition of the workload when it is assumed that during a time period when the workload increases or during a time period when the workload is normal, a medical worker takes a break, a sudden call occurs, or the medical worker participates in a help request to another medical worker or the like. Further, the prediction unit 516 may predict and notify a time period when the workload increases from the work schedule of each medical worker, the time required for the work, and past placement information of actions.

[0067] For example, the prediction unit 516 may acquire past information with a similar work schedule from a storage unit such as a database, and predict the future workload based on the time-series change of the workload associated with the past information. For example, the prediction unit 516 may acquire information on a past work schedule similar to the future work schedule from a database, and predict the future workload by adding to and subtracting from the current workload the time-series change of the workload associated with the past work schedule information. Further, the prediction unit 516 may acquire information on a past site situation similar to the current site situation of the number of medical workers and / or the number of patients from a database, and use the time-series change of the workload associated with the past site situation for predicting the future workload. Note that the prediction unit 516 may acquire past information not only on the number of medical workers but also on similar years of experience for estimating the future workload. Further, the prediction unit 516 may acquire past information not only on the number of patients but also on similar symptoms such as severity for estimating the future workload. Furthermore, the prediction unit 516 may acquire past information with a similar work schedule of other medical workers in addition to the work schedule of the second medical worker for estimating the future workload.

[0068] 2. Operation processing The management method of the present embodiment may be such that the management device 500 executes a step of acquiring information on a help request from a first medical worker to a second medical worker, and a step of evaluating the workload of the work of the second medical worker based on the acquired information on the help request.

[0069] Figure 3A shows a flowchart of the current workload evaluation process and related processes. Hereinafter, the operation of the management device 500 will be described with reference to the flowchart shown in Figure 3A.

[0070] In step S01, the threshold setting unit 515 sets thresholds such as a first threshold and a second threshold. The thresholds may be set for each medical staff.

[0071] In step S02, the acquisition unit 511 acquires information regarding a help request from the first medical staff to the second medical staff. In step S03, the evaluation unit 512 evaluates the workload of the second medical staff based on the acquired information.

[0072] Then, in steps S04 to S07, the output unit 513 outputs an alert regarding the monitoring state based on the comparison result between the workload and the threshold. Specifically, in steps S04 and S05, when the state exceeding the second threshold continues for a predetermined time or more, the output unit 513 outputs a second alert, and then the process of step S02 is looped. Also, in steps S06 and S07, when the first threshold is exceeded, the output unit 513 outputs a first alert, and then the process of step S02 is looped. Also, when the workload does not exceed both the first threshold and the second threshold, the processes of steps S02 and S03 may be looped. Thereby, it is possible to evaluate in parallel whether the first threshold and the second threshold are exceeded.

[0073] Thereby, it is possible to appropriately grasp the workload situation of the medical staff and ensure a safe medical system.

[0074] Next, Figure 3B shows a flowchart of the future workload prediction process and related processes. Hereinafter, the operation of the management device 500 will be described with reference to the flowchart shown in Figure 3B. Note that steps S01 to S03 in Figure 3B can be processed in the same manner as in Figure 3A, so the description is omitted.

[0075] In step S08, the prediction unit 516 predicts the future workload based on the work schedule of medical staff. Then, in step S09, the prediction unit 516 predicts the time period when the future workload becomes equal to or higher than a predetermined value. Finally, in step S10, the output unit 513 may output the prediction result.

[0076] The predicted result of the future workload output in this way can be used as a simulation of the impact on the workload of medical staff when a leader of medical staff such as a nurse leader assigns various tasks to each medical staff. Therefore, at the time of task assignment, the medical staff leader can avoid task assignments that significantly reduce the future workload and avoid task assignments that cause a time period in which the workload is extremely tight above a certain level, and can ensure a safe medical system.

[0077] 3. Program The program of the present embodiment causes the management device 500 to execute a step of acquiring information regarding a help request from a first medical staff to a second medical staff, and a step of evaluating the workload of the second medical staff based on the acquired information regarding the help request.

[0078] The program may be a thing recorded on a readable recording medium. Note that since the specific mode of the process executed by the program of the present embodiment has been described in the above operation process, a detailed description is omitted here.

Industrial Applicability

[0079] The present invention has industrial applicability as a management device that can appropriately grasp the monitoring status of patients and can ensure a safe medical system.

Explanation of Signs

[0080] 1…Management system, 100…First terminal, 200…Second terminal, 300…Third terminal, 310…Processor, 400…Fourth terminal, 500…Management device, 510…Processor, 511…Acquisition unit, 512…Evaluation unit, 513…Output unit, 514…Recommendation unit, 515…Threshold setting unit, 516…Prediction unit, 520…Communication interface, 530…Input / output interface, 540…Memory, 550…Storage, 551…Help request data, 552…Medical staff data, 560…Communication bus

Claims

1. An acquisition unit that acquires information regarding a help request from a first medical worker to a second medical worker; An evaluation unit that evaluates the degree of workload pressure of the second medical worker based on the acquired information regarding the help request. A management device having the above. Management device.

2. The information regarding the help request includes information regarding the acceptability of accepting the help request from the second medical worker. The management device according to Claim 1. The management device according to Claim 1.

3. The information regarding the acceptability of the help request includes information regarding whether the help request has been accepted. The management device according to Claim 2. The management device according to Claim 2.

4. The information regarding the acceptability of the help request further includes information regarding the acceptability of the help request. The management device according to Claim 3. The management device according to Claim 3.

5. The information regarding the help request includes information regarding the content of the help request and / or information regarding the urgency of the help request. The management device according to Claim 1. The management device according to Claim 1.

6. The acquisition unit further acquires the workload of the second medical worker based on information regarding the task of the second medical worker. The management device according to Claim 1. The management device according to Claim 1.

7. The evaluation unit further evaluates the degree of workload pressure based on the workload and / or skill level of the second medical worker. The management device according to Claim 1. The management device according to Claim 1.

8. When the second medical worker cannot accept the help request, a recommendation unit that recommends the third medical worker who can handle the help request according to the content of the help request and the degree of workload pressure of the third medical worker. The management device according to Claim 1. The management device according to Claim 1.

9. The management device according to Claim 1 further includes a threshold setting unit that sets a threshold value for the degree of workload pressure for each second medical worker. The management device according to Claim 1.

10. The management device according to Claim 1 further includes an output unit that outputs the time when the degree of workload pressure exceeds the threshold value. The management device according to Claim 1.

11. The management device according to Claim 1 further includes an output unit that outputs an alert based on the comparison result between the degree of workload pressure and the threshold value. The management device according to Claim 1.

12. The output unit outputs a first alert when the degree of workload pressure exceeds a first threshold value. The management device according to Claim 11. The management device according to Claim 11.

13. The output unit outputs a second alert different from the first alert when the state where the degree of workload pressure exceeds a second threshold value smaller than the first threshold value continues for a predetermined time or more. The management device according to Claim 12. The management device according to Claim 12.

14. The management device further includes a prediction unit that predicts the future stress level of the second medical worker according to the task of the second medical worker. The management device according to claim 1.

15. The management device further includes a prediction unit that predicts the future stress level of the second medical worker when the second medical worker responds to a help request. The management device according to claim 1.

16. The management device includes the steps of: obtaining information on a help request from a first medical worker to a second medical worker; evaluating the work stress level of the second medical worker based on the obtained information on the help request. A management method.

17. For the management device, include the steps of: obtaining information on a help request from a first medical worker to a second medical worker; causing the work stress level of the second medical worker to be evaluated based on the obtained information on the help request. A program.

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