Information processing system and information processing method

Abstract

To provide an information processing system capable of providing appropriate advice and information relevant to problems faced by users.SOLUTION: An information processing system 1 includes: an acquisition unit 111 that acquires information about a problem that a user U1 has from an information terminal 20; and an output unit 112 that outputs information relevant to the problem to an information terminal 30 different from the information terminal 20. The acquisition unit 111 acquires a piece of advice information including a solution to the problem proposed by a user U2, who is different from the user U1, and a flag indicating whether the user U2 is currently taking action or has completed the action from the information terminal 30. The output unit 112 outputs the advice information to the information terminal 20.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to an information processing system and an information processing method.

Background Art

[0002] Patent Document 1 discloses a storage system that diagnoses at least one attachment type of a user who inputs childcare information and a child who is the target of childcare, and stores childcare information according to the attachment type.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] For example, in childcare and daily life, a user may have various problems (worries). Since such problems often do not have a definite correct answer, it is required to provide appropriate advice information for solving the problems.

[0005] Therefore, an object of the present invention is to provide an information processing system and an information processing method capable of providing appropriate advice information for problems that a user has.

Means for Solving the Problems

[0006] An information processing system according to an aspect of the present invention includes an acquisition unit that acquires information regarding a problem of a first user from a first information terminal, and an output unit that outputs the information regarding the problem to a second information terminal different from the first information terminal. The acquisition unit acquires advice information including a countermeasure method for the problem proposed by a second user different from the first user and a flag indicating whether the second user is executing or has completed the countermeasure method from the second information terminal, and the output unit outputs the advice information to the first information terminal.

[0007] An information processing method according to an aspect of the present invention includes steps of acquiring information regarding a problem of a first user from a first information terminal, outputting the information regarding the problem to a second information terminal different from the first information terminal, acquiring advice information including a countermeasure method for the problem proposed by a second user different from the first user and a flag indicating whether the second user is executing or has completed the countermeasure method from the second information terminal, and outputting the advice information to the first information terminal.

[0008] Also, an aspect of the present invention can be realized as a program for causing a computer to execute the above information processing method. Further, an aspect of the present invention can also be realized as a computer-readable non-transitory recording medium storing the program.

Advantages of the Invention

[0009] According to the information processing system and the like according to the present invention, it is possible to provide appropriate advice information for problems of users.

Brief Description of the Drawings

[0010]

Figure 1

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MODE FOR CARRYING OUT THE INVENTION

[0011] Hereinafter, the information processing system and the information processing method according to the embodiment of the present invention will be described in detail with reference to the drawings. Note that each of the embodiments described below shows a specific example of the present invention. Therefore, the numerical values, shapes, materials, components, arrangements and connection forms of the components, steps, order of steps, etc. shown in the following embodiments are merely examples and are not intended to limit the present invention. Therefore, among the components in the following embodiments, the components not described in the independent claims are described as optional components.

[0012] In addition, each figure is a schematic diagram and is not necessarily shown precisely. Also, in each figure, substantially the same components are denoted by the same reference numerals, and overlapping descriptions are omitted or simplified.

[0013] In this specification, ordinal numbers such as "first" and "second" do not mean the number or order of components, unless otherwise specified, and are used for the purpose of avoiding confusion and distinguishing between components of the same kind.

[0014] (Embodiment) [Overview] First, an overview of the information processing system according to the embodiment will be described with reference to FIGS. 1 to 4. FIG. 1 is a block diagram showing the configuration of an information processing system 1 according to the present embodiment. FIG. 2 is a diagram showing an example of user characteristics. FIG. 3 is a diagram showing an example of attached information to a problem stored in a storage unit 13 of the information processing system 1 according to the present embodiment. FIG. 4 is a diagram showing an example of attached information to advice information stored in the storage unit 13 of the information processing system 1 according to the present embodiment.

[0015] As shown in FIG. 1, the information processing system 1 includes an information processing apparatus 10, an information terminal 20, and an information terminal 30. The information processing apparatus 10 is connected to the information terminals 20 and 30 via a communication network such as the Internet.

[0016] The information processing system 1 according to the present embodiment is a system that provides a plurality of users with problems held by each of the plurality of users and advice information regarding each problem. Specifically, the information processing apparatus 10 acquires information regarding a problem held by user U1 from the information terminal 20 and outputs the acquired information regarding the problem to the information terminal 30. The information processing apparatus 10 acquires advice information including a solution to a problem proposed by user U2 and a flag indicating whether user U2 is executing or has completed the solution from the information terminal 30, and outputs the acquired advice information to the information terminal 20.

[0017] User U1 is an example of a first user and is a person with problems (worries, etc.). User U1 is the person who posts the problems. User U1 posts the problems by operating the information terminal 20 to input the problems he / she has. User U2 is an example of a second user different from the first user and is a person (responder) who browses the posted problems and posts advice information for the problems. User U2 posts the advice information by operating the information terminal 30 to input the advice information for the problems presented (e.g., displayed) on the information terminal 30. User U1 can browse the advice information posted by User U2.

[0018] Note that User U1 can not only post problems but also post advice information for the problems posted by other users. Also, User U2 can post the problems he / she has. That is, the users of the information processing system 1 are both problem posters and responders. Hereinafter, the problem poster is referred to as "User U1" and the responder is referred to as "User U2". Note that the responders may include experts on the problems.

[0019] In this embodiment, Users U1 and U2 are each a caregiver of a child. Caregivers include mothers, fathers, grandparents, older siblings, users such as babysitters, and nursery teachers. There is no requirement for a blood relationship between Users U1 and U2 and the child. Also, there is no requirement for a marriage history for Users U1 and U2, and they may be either unmarried or married.

[0020] The "problems" in this embodiment are problems for which there is no fixed countermeasure (solution method) common to all people. The countermeasures for the problems can vary depending on the living environment, personality, etc. of the people involved in the problems. Problems include the worries, troubles, questions, things one wants to ask others, etc. that User U1 has. For example, the problems are problems related to child-rearing by User U1. Specifically, the content of the hobbies to be given to the child, the content of the meals given to the child, the way of communicating with the child, the method of education, etc. are included in the problems.

[0021] In this embodiment, for each of the problem and the advice information, the result of diagnosing the characteristics of the poster (user) is attached as a label. Specifically, for the problem, the result of diagnosing the characteristics of the user U1 who has the problem is attached as one or more labels. The one or more labels attached to the problem may be a plurality of labels including the result of diagnosing the characteristics of the user U1 and the result of diagnosing the characteristics of the child of the user U1.

[0022] Also, for the advice information, the result of diagnosing the characteristics of the user U2 who proposed the countermeasure included in the advice information is attached as one or more labels. The one or more labels attached to the advice information may be a plurality of labels including the result of diagnosing the characteristics of the user U2 and the result of diagnosing the characteristics of the child of the user U2.

[0023] Here, the child of the user U1 or U2 is the child (target child) to be raised, but may be a child other than the target child (for example, the sibling of the target child). Also, the label may include the result of diagnosing the characteristics of the parent or partner of the user U1 or U2. The partner of the user U1 or U2 is, for example, a spouse, but may be a person without a marital relationship.

[0024] The characteristics of the user U1 include at least one of, for example, the demographic data of the user U1, the family environment, the lifestyle, the personality (values), the behavior characteristics, and the like. The same applies to the characteristics of the user U2, the child, the parent, or the partner.

[0025] The demographic data includes at least one item such as, for example, gender, age, residential area, income, occupation, and family composition.

[0026] The family environment includes at least one item such as, for example, the family composition in early childhood, the degree of empathy for the parenting policy of the parent, and the parenting style of the parent.

[0027] Lifestyle includes, for example, at least one item among the weekly working hours, work style (ratio of working from home and commuting), wake-up time and bedtime for each of weekdays and holidays, and free time for each of weekdays and holidays.

[0028] Personality (values) includes, for example, at least one item among the view on child-rearing and the upper limit of education expenses per child.

[0029] Behavior characteristics include, for example, at least one item among the attachment type, communication type, and lifestyle type. Note that the attachment type is the result of diagnosing the characteristics of the user U1 or their child from the perspective of attachment formation. "Attachment" means the emotional connection between a child and a caregiver (user U1). The attachment type can be classified into "stable", "confident", "friendly", "withdrawn", "vigilant", etc. The communication type is the result of diagnosing the way of communication between the caregiver (user U1) and the child. The communication type can be classified into "soothe", "avoid", "scold", "preach", etc. The lifestyle type is the result of diagnosing the position that the caregiver (user U1) desires to have towards the child. The lifestyle type can be classified into "want to be superior", "want to control", "want to please", "want to be comfortable", etc.

[0030] In this embodiment, the labels assigned to the problem or advice information are assigned for each characteristic of the user U1 or the characteristics of the child, parent, or partner. As shown in FIG. 2, the label corresponds to the type (value) diagnosed for each of items A to E.

[0031] For example, when item A is age, A1 to A5 representing the type (value) are set as follows. "A1" is "under 25 years old", "A2" is "25 years old or older and under 30 years old", "A3" is "30 years old or older and under 35 years old", "A4" is "35 years old or older and under 40 years old", and "A5" is "40 years old or older". Also, for example, when item C is attachment type, C1 to C5 representing the type (value) are set as follows. "C1" is "stable", "C2" is "confident", "C3" is "friendly", "C4" is "introverted", and "C5" is "alert". The number of types (values) for each item is not particularly limited.

[0032] In the present embodiment, as shown in FIGS. 3 and 4, since one or more labels are assigned to each of the problem and advice information, it becomes possible to extract appropriate problem and advice information by referring to the label. For example, the information processing apparatus 10 receives a label designation from the user U2 who intends to post advice information, and extracts the problem to which the designated label is assigned. For example, the user U2 can designate a label related to a problem that seems solvable. Thereby, the information processing apparatus 10 can provide information about the problem to the user U2 for whom appropriate input of advice information can be expected.

[0033] Alternatively, the information processing apparatus 10 may generate a diagnosis result of the characteristics of the user U2 who intends to post advice information as a specific label, and extract the problem to which the generated specific label is assigned. Thereby, it is possible to extract the problem posted by the user U1 having characteristics equivalent to those of the user U2 and provide it to the user U2, and cause the user U2 to input (post) advice information for the problem. Briefly speaking, since the user U2 can post advice information for the problem of the user U1 having an age, family environment, personality, etc. similar to those of the user U2, the user U1 is likely to obtain appropriate advice information that is easy to refer to (for example, a countermeasure method that is easy for the user U1 to implement).

[0034] In addition, user U1 can search for the problems and advice information of other users based on the assigned labels. For example, since user U1 can view the problems and advice information of other users who have a similar age, family environment, personality, etc. to himself / herself, he / she can obtain advice information that is easy to refer to. Thus, according to the information processing system 1 according to this embodiment, appropriate advice information for the problems faced by user U1 can be provided.

[0035] In addition, in the information processing system 1, keyword search for problem and advice information may also be possible. The information processing device 10 may extract and provide information related to the problem and / or advice information based on any keyword input by user U1 or U2.

[0036] Also, as shown in FIG. 4, for the countermeasures of the advice information, a flag and effect information are associated. The flag is information indicating whether user U2 is executing the countermeasure or has completed it. Also, the effect information is information regarding the effect of executing the countermeasure when user U2 has completed the countermeasure. The effect information may be, for example, information indicating only whether there was an effect or not, or information including the specific content of the effect.

[0037] The flag and effect information can be viewed by user U1 together with the countermeasure, and user U1 can use them to decide whether to actually adopt and execute the countermeasure. That is, it can assist user U1 in selecting a countermeasure among various countermeasures for the problem.

[0038] In addition, the advice information is provided with information indicating which problem the countermeasure is for, that is, information indicating the corresponding problem. Note that one piece of advice information (one countermeasure) may be information that can solve multiple problems.

[0039] In the present embodiment, on each viewing screen of the posted questions and advice information, buttons (icons) for receiving reactions from users, and the number of such reactions may be displayed. The number of reactions (reaction count) is counted and displayed for each type of reaction.

[0040] Reactions to a question include, for example, "sympathy". "Sympathy" means having the same feeling as the user who posted the target question. The generality and particularity of the question can be represented by the number of sympathies. For example, it can be understood that a question with a large number of sympathies is a problem that many users have. As shown in FIG. 3, in the storage unit 13, for each posted question, the number of user reactions (number of sympathies) is stored.

[0041] Reactions to advice information include at least one item (reaction item) such as "approval", "thanks", and "opposition". Both "approval" and "thanks" represent the user's positive feelings towards the solution method of the advice information. "Opposition" represents the user's negative feelings towards the solution method of the advice information.

[0042] "Approval" means agreeing and consenting to the solution method of the advice information. The degree of recommendation from others for the solution method can be represented by the number of approvals. For example, it can be understood that a solution method with a large number of approvals is a solution method that is supported and recommended by many users.

[0043] "Thanks" is the gratitude expressed when the solution method of the advice information is executed and is effective. The effectiveness of the solution method can be represented by the number of thanks. For example, it can be understood that a solution method with a large number of thanks is a solution method that many users have executed and feel its effect.

[0044] "Opposition" means opposing the method of dealing with the advice information. The number of oppositions can represent the degree of opposition from others to that method of dealing. For example, it can be understood that a method of dealing with a large number of oppositions is a method that many users oppose to execute. For example, when actually executed but no effect is obtained, or when it is considered not good for reasons such as danger even before execution, the number of oppositions will increase.

[0045] Note that the information acquired by the information processing apparatus 10 may include specialized advice information including the method of dealing with the problem by an expert. Similar to other advice information, the specialized advice information includes a method of dealing and a flag. Note that the specialized advice information may include a method of dealing that the expert himself has not carried out. In this case, the specialized advice information may not include a flag and effect information. For example, as shown in FIG. 4, the specialized advice information can be treated as one of the advice information by attaching information indicating that it is an expert.

[0046] [Configuration] Subsequently, the specific configurations of the information processing apparatus 10 included in the information processing system 1, as well as the information terminals 20 and 30, will be described with reference to FIG. 1.

[0047] <Information Processing Apparatus 10> The information processing apparatus 10 is a device that executes the main processing of the information processing system 1. Specifically, the information processing apparatus 10 performs processing related to the storage (accumulation), management, and provision of problems and advice information. The information processing apparatus 10 is, for example, a single computer device, but may also be realized by a plurality of computer devices. The information processing apparatus 10 may be a so-called cloud server.

[0048] As shown in FIG. 1, the information processing apparatus 10 includes an information processing unit 11, a communication unit 12, and a storage unit 13.

[0049] The information processing unit 11 mainly processes information regarding problems and advice information. The information processing unit 11 is realized by, for example, a processor or a microcomputer. The information processing unit 11 also functions as a control unit that controls the operations of the communication unit 12 and the storage unit 13.

[0050] As shown in FIG. 1, the information processing unit 11 includes, as functional components, an acquisition unit 111, an output unit 112, and a diagnosis unit 113. Each function of these functional components is realized by a processor or a microcomputer that constitutes the information processing unit 11 executing a computer program stored in a memory. Note that the memory storing the program may be an internal memory included in the information processing apparatus 10, or may be a removable memory such as a USB (Universal Serial Bus) memory. Further, the program may be provided through a telecommunication line such as the Internet.

[0051] The acquisition unit 111 acquires information regarding problems that the user U1 has from the information terminal 20. Further, the acquisition unit 111 acquires advice information including a countermeasure proposed by the user U2 and a flag from the information terminal 30. The acquisition unit 111 may acquire specialized advice information including countermeasures by experts for the problem.

[0052] The acquisition unit 111 may acquire information indicating the reactions of other users to the problem. Further, the acquisition unit 111 may acquire information indicating the reactions of other users to the advice information. The acquisition unit 111 acquires information regarding the number of reactions to the problem and / or the advice information. For example, the acquisition unit 111 acquires information regarding the number of reactions by counting the number of reactions for each type of reaction.

[0053] Also, in the present embodiment, the acquisition unit 111 acquires the responses of each of the users U1 and U2 to one or more questions for diagnosing the characteristics of the user. The one or more questions may include questions for diagnosing the characteristics of the user's child. Further, the one or more questions may include questions for diagnosing the characteristics of the user's parent or partner. The responses to these questions may be answered by the child, parent, or partner, or the user U1 or U2 may answer on their behalf.

[0054] The output unit 112 outputs the information regarding the questions acquired by the acquisition unit 111 to the information terminal 30. Also, the output unit 112 outputs advice information to the information terminal 20. The output unit 112 may output specialized advice information to the information terminal 20.

[0055] Also, the output unit 112 may output information regarding the reaction to the questions and / or advice information to at least one of the information terminals 20 and 30. Further, the output unit 112 may change the information output to at least one of the information terminals 20 and 30 based on the number of reactions. For example, the output unit 112 outputs information regarding questions or advice information for which the number of reactions is more than a predetermined value. Alternatively, the output unit 112 may output information regarding questions or advice information so as to be displayed in descending order of the number of reactions.

[0056] The information regarding the questions acquired by the acquisition unit 111 may include the items selected by the user U1 among a plurality of predetermined items. In this case, the output unit 112 may output to the information terminal 20 the past advice information acquired by the acquisition unit 111 when the same item as the item selected by the user U1 was selected in the past. In this way, it becomes possible to quickly output the past advice information to the information terminal 20 after acquiring the problems of the user U1 from the information terminal 20 and before acquiring the advice information from the user U2. The possibility of quickly solving the problems of the user U1 can be increased.

[0057] In addition, the acquisition unit 111 may acquire keywords related to the problem from the information terminal 20. Instead of specifically inputting the problem via the information terminal 20, the user U1 can input keywords related to the problem. Based on the keywords acquired by the acquisition unit 111, the output unit 112 may output past advice information to the information terminal 20.

[0058] The output unit 112 may classify and output information related to the problem or advice information based on the characteristics diagnosed by the diagnosis unit 113. For example, the output unit 112 outputs past advice information to the information terminal 20 based on the characteristics of the user U1. Alternatively, the output unit 112 may determine the advice information to be output to the information terminal 20 based on the characteristics of the user U1 or the characteristics of the child, parent, or partner of the user U1, and output the determined advice information.

[0059] The diagnosis unit 113 diagnoses the characteristics of each of the users U1 and U2 based on the answers acquired by the acquisition unit 111. Specifically, the diagnosis unit 113 generates a plurality of questions for diagnosing the characteristics. The generated questions are output by the output unit 112 to the information terminals 20 and 30 via the communication unit 12. The diagnosis unit 113 diagnoses the characteristics of the users U1 and U2 by analyzing the answers acquired by the acquisition unit 111. In addition, the diagnosis unit 113 may diagnose the characteristics of the child, parent, or partner of the user U1 or U2.

[0060] The communication unit 12 is a communication module (communication circuit) for the information processing apparatus 10 to communicate with the information terminals 20 and 30. The communication performed by the communication unit 12 may be wireless communication or wired communication, and the communication standard is not particularly limited.

[0061] The storage unit 13 stores the information acquired by the acquisition unit 111. Specifically, the storage unit 13 stores information related to the problem acquired from the information terminal 20, advice information, etc. acquired from the information terminal 30. More specifically, as shown in FIG. 3, the storage unit 13 stores information related to the problem and its attached information. Also, as shown in FIG. 4, the storage unit 13 stores advice information and its attached information. The storage unit 13 may store labels representing the diagnosis results of users U1 and U2, or the diagnosis results of the user's children. The storage unit 13 is realized by a non-volatile storage device such as an HDD (Hard Disk Drive) or an SDD (Solid State Drive).

[0062] <Information terminal 20> The information terminal 20 is an example of a first information terminal available to the user U1, and is, for example, a terminal device owned or managed by the user U1. Specifically, the information terminal 20 is a smartphone, a tablet terminal, a personal computer, or the like. The information terminal 20 receives a problem submission from the user U1 and transmits information related to the problem to the information processing apparatus 10.

[0063] As shown in FIG. 1, the information terminal 20 includes an information processing unit 21, a communication unit 22, a storage unit 23, an operation reception unit 24, and a display unit 25.

[0064] The information processing unit 21 mainly performs processing of information related to input / output of information related to the problem held by the user U1 and advice information. The information processing unit 21 is realized by, for example, a processor or a microcomputer. The information processing unit 21 also functions as a control unit that controls the communication unit 22, the storage unit 23, the operation reception unit 24, and the display unit 25.

[0065] The communication unit 22 is a communication module (communication circuit) for the information terminal 20 to communicate with the information processing apparatus 10. The communication performed by the communication unit 22 may be wireless communication or wired communication, and the communication standard is not particularly limited.

[0066] The storage unit 23 is a storage device that stores various types of information, data, and programs necessary for the processing performed by the information terminal 20. The storage unit 23 is realized by, for example, a non-volatile storage device such as an HDD or a semiconductor memory.

[0067] The operation reception unit 24 receives operation inputs from the user U1. The operation reception unit 24 is realized by, for example, a touch panel, but may also be realized by a microphone that receives voice inputs.

[0068] The display unit 25 displays images related to the operation of the information processing system 1. For example, the display unit 25 displays an input screen for the problems held by the user U1, as well as a browsing screen for the problems and / or advice information of other users. The display unit 25 is, for example, a display panel such as a liquid crystal display panel or an organic EL (Electroluminescence) display panel.

[0069] <Information terminal 30> The information terminal 30 is an example of a second information terminal that can be used by the user U2, and is, for example, a terminal device owned or managed by the user U2. Specifically, the information terminal 30 is a smartphone, a tablet terminal, a personal computer, or the like. The information terminal 30 acquires information related to the problems transmitted from the information processing device 10 and presents it to the user U2. Further, the information terminal 30 receives inputs of advice information from the user U2 and transmits the advice information to the information processing device 10.

[0070] As shown in FIG. 1, the information terminal 30 includes an information processing unit 31, a communication unit 32, a storage unit 33, an operation reception unit 34, and a display unit 35.

[0071] The information processing unit 31 mainly performs processing of information related to the input / output of information regarding the problems held by the user U1 and advice information. The information processing unit 31 is realized by, for example, a processor or a microcomputer. The information processing unit 31 also functions as a control unit that controls the communication unit 32, the storage unit 33, the operation reception unit 34, and the display unit 35.

[0072] The communication unit 32 is a communication module (communication circuit) for the information terminal 30 to communicate with the information processing apparatus 10. The communication performed by the communication unit 32 may be wireless communication or wired communication, and the communication standard is not particularly limited.

[0073] The storage unit 33 is a storage device that stores various types of information, data, and programs necessary for the processing performed by the information terminal 30. The storage unit 33 is realized by a non-volatile storage device such as an HDD or a semiconductor memory, for example.

[0074] The operation reception unit 34 receives operation inputs from the user U2. The operation reception unit 34 is realized by, for example, a touch panel, but may also be realized by a microphone that receives voice inputs.

[0075] The display unit 35 displays images related to the operation of the information processing system 1. For example, the display unit 35 displays an input screen for advice information, as well as a browsing screen for the problems and / or advice information of other users. The display unit 35 is a display panel such as a liquid crystal display panel or an organic EL display panel, for example.

[0076] [Operation] Subsequently, the operation of the information processing system 1 according to the present embodiment will be described with reference to FIGS. 5 to 10.

[0077] [Input / Output of Problem and Advice Information] First, the processing related to the posting and browsing (input / output) of the problems held by the user U1, as well as the posting and browsing (input / output) of advice information, will be described with reference to FIG. 5.

[0078] FIG. 5 is a sequence diagram showing a first example of the operation of the information processing system 1 according to the present embodiment. Specifically, FIG. 5 shows the operation when a new user U1 posts a problem and the user U1 browses the advice information posted by the user U2 for the posted problem.

[0079] As shown in FIG. 5, first, the information terminal 20 requests the information processing apparatus 10 to newly submit (user registration) a problem (worry) (S10). Specifically, the operation reception unit 24 receives an operation input for inputting a problem submission from the user U1. For example, the operation reception unit 24 receives activation of an application program for submitting and browsing problems and advice information. Alternatively, the operation reception unit 24 may receive input of a URL (Uniform Resource Locator) of an online page for submitting a problem via a browser displayed on the display unit 25. By activating the program or inputting the URL, a problem input screen is displayed on the display unit 25. The input screen includes, for example, a selection button for registering a new user. By the user U1 selecting the selection button, user registration becomes possible. The communication unit 22 transmits a problem submission request (user registration request) to the information processing apparatus 10 (S11). Note that if user registration has already been completed, the processes of steps S12 to S19 can be omitted.

[0080] In the information processing apparatus 10, after the communication unit 12 receives a problem submission request (user registration request), the diagnosis unit 113 of the information processing unit 11 generates a plurality of questions for diagnosing the characteristics of the user U1 (S12). The diagnosis unit 113 transmits the generated questions to the information terminal 20 via the communication unit 12 (S13).

[0081] In the information terminal 20, the display unit 25 displays the questions received via the communication unit 22, and the operation reception unit 24 receives input of the user U1's answers to the questions (S14). Then, the communication unit 22 transmits the received answers to the information processing apparatus 10 (S15).

[0082] In the information processing apparatus 10, based on the response received by the communication unit 12, the diagnosis unit 113 diagnoses the characteristics of the user U1 (S16). The diagnosis unit 113 performs user registration based on the diagnosis result (S17). User registration is a process of associating a user with a label representing the diagnosis result. Specifically, the diagnosis unit 113 associates the unique identification information assigned to the user U1 with one or more labels representing the diagnosis result and stores them in the storage unit 13.

[0083] The diagnosis unit 113 transmits the identification information of the user U1 and the diagnosis result (one or more labels) to the information terminal 20 via the communication unit 12 (S18). In the information terminal 20, the communication unit 22 stores the received identification information and diagnosis result (label) in the storage unit 23 (S19). By storing the label of the user U1 in the storage unit 23 of the information terminal 20, it is possible to omit the diagnosis of the characteristics of the user U1 when posting problems for the second time and later. Note that the questions for diagnosing characteristics may include questions for diagnosing the characteristics of the child of the user U1. Thereby, the diagnosis unit 113 can diagnose not only the user U1 but also the characteristics of the child of the user U1.

[0084] In the information terminal 20, the operation reception unit 24 receives an input of a problem (trouble) from the user U1 (S20). For example, an input screen for inputting a problem is displayed on the display unit 25. The input screen includes a text box for inputting a problem or a keyword related to the problem, or a GUI (Graphical User Interface) object such as a list box or a selection button (radio button) for selecting a plurality of predetermined items related to the problem. Thereby, the operation reception unit 24 can receive an input of a problem from the user U1. The input format of the problem may be a free description format or an input for each element of the problem. The elements of the problem are, for example, who (Who), what (What), how (How), when (When), where (Where), how much (How much), why (Why), what happened (Result), etc. The communication unit 22 of the information terminal 20 transmits information related to the input problem to the information processing apparatus 10 (S21).

[0085] In the information processing apparatus 10, an acquisition unit 111 acquires information regarding a problem received via a communication unit 12 and stores the information in a storage unit 13 (S22). At this time, the acquisition unit 111 may acquire identification information of a user U1 who posted the problem, and assign a label to the problem based on the acquired diagnosis result. The number of labels to be assigned may be only one or a plurality. Further, the label may include a diagnosis result of characteristics of a child, a parent, or a partner of the user U1. Next, an output unit 112 outputs information regarding the problem acquired by the acquisition unit 111 (S23).

[0086] In the information terminal 30, a display unit 35 displays a problem acquired via a communication unit 32 (S24). The display unit 35 may display a label assigned to the problem. Further, the display unit 35 may display selection buttons for receiving a reaction of a user U2 to the problem, and display the number of reactions for each reaction item. When a problem is extracted based on a keyword, the display unit 35 may also display the keyword.

[0087] Next, the operation reception unit 34 receives the input of advice information from the user U2 (S25). For example, an input screen for inputting advice information is displayed on the display unit 35. The input screen includes a text box for inputting a specific countermeasure for the problem, and GUI objects such as a list box or a selection button (radio button) for selecting whether the countermeasure is being executed or has ended. The input screen may also include a text box, a list box, or a selection button for inputting the effect of the countermeasure when the countermeasure has ended. Thereby, the operation reception unit 34 can receive the input of advice information from the user U2. The input format of the countermeasure may be in a free description format or may be input for each element of the countermeasure. Examples of the elements of the countermeasure include who (Who), what (What), how (How), when (When), where (Wher), how much (How much), why (Why), what happened (Result), satisfaction (Satisfaction), etc. "What happened" and "satisfaction" may be input as the effects of the countermeasure. The communication unit 32 of the information terminal 30 transmits the input advice information to the information processing apparatus 10 (S26).

[0088] In the information processing apparatus 10, the acquisition unit 111 acquires the advice information received via the communication unit 12 and stores it in the storage unit 13 (S27). Next, the output unit 112 outputs the advice information acquired by the acquisition unit 111 (S28).

[0089] In the information terminal 20, the display unit 25 displays the advice information received via the communication unit 22 (S29). The display unit 25 may display the label attached to the advice information. Further, the display unit 25 may include a selection button for receiving the reaction of the user U1 to the advice information, and may display the number of reactions for each reaction item. When the advice information is extracted based on the keyword, the display unit 25 may also display the keyword.

[0090] In the information processing system 1 according to the present embodiment, it is not essential to assign labels to problems and advice information. For example, when no label is assigned to a problem, the processes of steps S10 to S19 shown in FIG. 5 may be omitted. That is, in the information processing system 1, problem posting and browsing, as well as advice information posting and browsing, may be performed without user registration.

[0091] Also, in FIG. 5, an example is shown in which a label is assigned to information related to a problem and no label is assigned to advice information, but a label may also be assigned to advice information. Specifically, the information processing apparatus 10 may diagnose the characteristics of the user U2 and assign a label representing the diagnosis result to the advice information. An example of diagnosing the characteristics of the user U2 will be described with reference to FIG. 6.

[0092] FIG. 6 is a sequence diagram showing a second example of the operation of the information processing system 1 according to the present embodiment. Note that FIG. 6 shows a case where the problem (concern) of the user U1 has already been stored in the storage unit 13.

[0093] As shown in FIG. 6, first, the information terminal 30 requests the information processing apparatus 10 to browse (user registration) a problem (concern) (S30). Specifically, the operation reception unit 34 receives an operation input from the user U2 for posting (browsing a problem) advice information. For example, the operation reception unit 34 receives an instruction to start an application program for posting and browsing problems and advice information. Alternatively, the operation reception unit 34 may receive an input of the URL of an online page for posting advice information via the browser displayed on the display unit 35. By starting the program or inputting the URL, a problem browsing screen (login screen) is displayed on the display unit 35. The browsing screen includes, for example, a selection button for registering a new user, and when the user U2 selects the selection button, user registration becomes possible. The communication unit 32 transmits a problem browsing request (user registration request) to the information processing apparatus 10 (S31). Note that when user registration has already been completed, the processes of steps S32 to S39 can be omitted.

[0094] In the information processing apparatus 10, after the communication unit 12 receives a problem viewing request (user registration request), the diagnosis unit 113 of the information processing unit 11 generates a plurality of questions for diagnosing the characteristics of the user U2 (S32). The diagnosis unit 113 transmits the generated questions to the information terminal 30 via the communication unit 12 (S33).

[0095] In the information terminal 30, the display unit 35 displays the questions received via the communication unit 32, and the operation reception unit 34 receives the input of the user U2's answers to the questions (S34). Then, the communication unit 32 transmits the received answers to the information processing apparatus 10 (S35).

[0096] In the information processing apparatus 10, based on the answers received by the communication unit 12, the diagnosis unit 113 diagnoses the characteristics of the user U2 (S36). The diagnosis unit 113 performs user registration based on the diagnosis result (S37). Specifically, the diagnosis unit 113 stores, in the storage unit 13, in association with each other, the unique identification information assigned to the user U2 and one or more labels representing the diagnosis result.

[0097] The diagnosis unit 113 transmits the identification information of the user U2 and the diagnosis result (one or more labels) to the information terminal 30 via the communication unit 12 (S38). In the information terminal 30, the communication unit 32 stores the received identification information and the diagnosis result (labels) in the storage unit 33 (S39). By storing the label of the user U2 in the storage unit 33 of the information terminal 30, it is possible to omit the diagnosis of the characteristics of the user U2 at the time of viewing the problem (posting advice information) for the second time and later.

[0098] Note that the questions for diagnosing the characteristics may include questions for diagnosing the characteristics of the children of the user U2. Thereby, the diagnosis unit 113 can diagnose not only the user U2 but also the characteristics of the children of the user U2. Further, the questions may include a question asking whether the user U2 is an expert, or a question that can be used for determining whether the user U2 can be recognized as an expert. Thereby, the information processing apparatus 10 can perform the certification or determination of an expert.

[0099] In the information processing apparatus 10, the output unit 112 extracts a problem based on a label indicating the result of the diagnosis by the diagnosis unit 113 (S40). The output unit 112 outputs information regarding the extracted problem to the information terminal 30 (S23). The subsequent processing is the same as the processing shown in FIG. 5 (S24 to S29).

[0100] Note that the information processing apparatus 10 may receive a label designation from the user U2 via the information terminal 30. The output unit 112 may extract a problem to which one or more labels acquired from the information terminal 30 are assigned and output it to the information terminal 30.

[0101] Also, in the process (S27) in which the information processing apparatus 10 stores the advice information in the storage unit 13, the acquisition unit 111 may acquire the identification information of the user U2 who posted the advice information and assign a label to the advice information based on the acquired diagnosis result. The number of labels to be assigned may be only one or a plurality. Also, the label may include the diagnosis result of the characteristics of the child, parent, or partner of the user U2.

[0102] According to the example shown in FIG. 6, a problem is extracted based on the diagnosis result of the characteristics of the user U2. Therefore, by presenting the problems of the user U1 similar to the characteristics of the user U2 to the user U2, the user U2 can input advice information according to his / her own experience. Also, for the user U1, since the advice information of the user U2 similar to his / her own characteristics can be obtained, it is easy to refer to and the coping methods for which effects are expected can be grasped. Therefore, according to the information processing system 1, it is possible to contribute to the solution of the problems that the user U1 has.

[0103] <Selection of Problem> In the information processing system 1 according to the present embodiment, instead of inputting a problem, the user U1 can view past advice information by selecting a predetermined problem or a problem posted in the past. Hereinafter, the process related to the selection of the problem will be described with reference to FIG. 7.

[0104] FIG. 7 is a sequence diagram showing a third example of the operation of the information processing system 1 according to the present embodiment. Note that FIG. 7 shows a case where the user registration of the user U1 is completed or unnecessary.

[0105] As shown in FIG. 7, first, the information terminal 20 requests the information processing apparatus 10 to newly post a problem (worry) (S50). Specifically, the operation reception unit 24 receives an operation input for inputting a problem post from the user U1. The communication unit 22 transmits a problem post request to the information processing apparatus 10 (S51).

[0106] In the information processing apparatus 10, after the communication unit 12 receives the problem post request, it generates a plurality of items related to the problem (S52). The plurality of items correspond to predetermined problem options that the user U1 can select. Alternatively, the plurality of items may be determined based on the diagnosis result of the user U1. For example, the output unit 112 of the information processing unit 11 may generate a plurality of problems each labeled with one or more labels representing the diagnosis result of the user U1 as a plurality of items. The output unit 112 outputs the plurality of items (options) to the information terminal 20 via the communication unit 12 (S53).

[0107] In the information terminal 20, the display unit 25 displays the plurality of items received via the communication unit 22 (S54). Then, the operation reception unit 24 receives the selection of an item by the user U1 (S55). The communication unit 22 transmits the selected item to the information processing apparatus 10 (S56).

[0108] In the information processing apparatus 10, the acquisition unit 111 acquires, via the communication unit 12, the selected item as a problem that the user U1 has, and the output unit 112 extracts advice information from the storage unit 13 based on the selected item and outputs it to the information terminal 20 (S57, S58). Specifically, the output unit 112 outputs the past advice information acquired by the acquisition unit 111 when the same item as the item selected by the user U1 was selected in the past. When there are a plurality of pieces of past advice information, only the most recently acquired advice information may be output, or a plurality of pieces of advice information may be output. Alternatively, the output unit 112 may output only the advice information selected based on the number of responses (for example, the advice information with the most approvals).

[0109] In the information terminal 20, the display unit 25 displays the past advice information received via the communication unit 22 (S59). The display unit 25 may display the label attached to the past advice information. Further, the display unit 25 may display selection buttons for receiving the user U1's response to the advice information and the number of responses for each response item.

[0110] Thereby, the user U1 can view the past advice information without waiting for the advice information from the user U2. In child-rearing, there are various problems, and there can be various countermeasures for each problem. For this reason, there are often no countermeasures that are surely correct, but there are also many cases where one countermeasure can be the correct one and solve the problem. By providing the past advice information corresponding to the problem, the possibility of quickly solving the problem can be increased.

[0111] Note that in FIG. 7, an example is shown in which after receiving the selection of an item, the information processing apparatus 10 outputs the advice information for the corresponding item, but it is not limited to this. For example, the output unit 112 of the information processing apparatus 10 may output a plurality of items and the advice information corresponding to each item to the information terminal 20 via the communication unit 12. In this case, the display unit 25 of the information terminal 20 can display the problem item and the advice information simultaneously.

[0112] <Provision of Expert Advice Information> In the information processing system 1 according to the present embodiment, expert advice information including countermeasures proposed by an expert for a problem may be provided. Hereinafter, the processing related to the acquisition and provision of expert advice information will be described with reference to FIG. 8.

[0113] FIG. 8 is a sequence diagram showing a fourth example of the operation of the information processing system 1 according to the present embodiment. In FIG. 8, similar to FIG. 7, an example is shown in which the user U1 can obtain advice information on a problem by selecting an item. As shown in FIG. 5, the problem posted from the user U1 may be received and output to the information terminal 40 used by the expert P.

[0114] The specific configuration of the information terminal 40 shown in FIG. 8 is the same as that of the information terminal 20 or 30 shown in FIG. 1. Although not shown, specifically, the information terminal 40 includes an information processing unit, a communication unit, a storage unit, an operation reception unit, and a display unit.

[0115] As shown in FIG. 8, first, in the information terminal 40, the operation reception unit receives an input of expert advice information from the expert P (S60). The input screen used for the input of expert advice information is, for example, the same as a normal advice information input screen. The input screen may include a selection button for requesting the information processing apparatus 10 to authenticate that the user is an expert. The communication unit of the information terminal 40 outputs the input expert advice information to the information processing apparatus 10 (S61).

[0116] In the information processing apparatus 10, the acquisition unit 111 acquires expert advice information via the communication unit 12, and performs authentication processing on the contribution as the expert advice information (S62). The authentication processing is an operation to confirm that the expert P is an expert for the problem, and is performed based on, for example, the characteristics (experience, popularity, etc.) of the expert P. Note that the authentication processing may not be performed, and it may be a self-declaration of the expert P. If the expert P can be authenticated as an "expert", the acquisition unit 111 stores the expert advice information in the storage unit 13 (S63). If it is determined that the expert P is not an "expert", the expert advice information may be discarded, or may be stored in the storage unit 13 as normal advice information.

[0117] Thereafter, the processing (S50 to S56) until the user U1 requests a new contribution and selects an item is the same as the processing shown in FIG. 7. In the example shown in FIG. 8, since the expert advice information is stored, in the information processing apparatus 10, the output unit 112 extracts the past advice information and the expert advice information corresponding to the selected item, and outputs them to the information terminal 20 (S67, S68). At this time, the output unit 112 may output only the expert advice information. Further, the expert advice information may be provided with an identification display for distinguishing it from other advice information.

[0118] In the information terminal 20, the display unit 25 displays the advice information and the expert advice information received via the communication unit 22 (S69). When the expert advice information is provided with an identification display, the display unit 25 displays the identification display together with the expert advice information. Thereby, even when a plurality of advice information is displayed, the user U2 can easily determine which advice information is the expert advice information by the expert P.

[0119] Note that, similar to the case of FIG. 7, the output unit 112 of the information processing apparatus 10 may output a plurality of items and the expert advice information corresponding to each item to the information terminal 20 via the communication unit 12 in step S53. In this case, the display unit 25 of the information terminal 20 can display the problem item and the expert advice information at the same time.

[0120] In addition, the processing of steps S23 to S27 shown in FIG. 5 may be performed by the information processing apparatus 10 and the information terminal 40 used by the expert P. That is, when the information processing apparatus 10 acquires information regarding a problem (worry) from the information terminal 20, the information processing apparatus 10 may output the acquired information regarding the problem to the information terminal 40. The information terminal 40 displays the acquired problem and accepts input of expert advice information including a solution method for the problem from the expert P. The information terminal 40 outputs the accepted expert advice information to the information processing apparatus 10. The information processing apparatus 10 stores the expert advice information acquired from the information terminal 40 in the storage unit 13 and outputs the expert advice information to the information terminal 20.

[0121] In addition, although an example in which the information processing apparatus 10 acquires expert advice information from the information terminal 40 has been shown, the present invention is not limited to this. For example, the expert advice information may be acquired via an input / output device provided in the information processing apparatus 10.

[0122] <Count of the number of reactions> Subsequently, the count processing of the number of reactions in the information processing system 1 according to the present embodiment will be described with reference to FIG. 9.

[0123] FIG. 9 is a flowchart showing the count processing of reactions from the user in the information processing system 1 according to the present embodiment. The count processing is performed by the information processing apparatus 10.

[0124] Specifically, as shown in FIG. 9, in the information processing apparatus 10, when the acquisition unit 111 of the information processing unit 11 receives a reaction from the user via the communication unit 12 (Yes in S70), the number of reactions to each of the problem and the advice information is counted for each reaction item (S71). The reaction items are, for example, "sympathy" for the problem, and "agreement", "thanks", and "opposition" for the advice information (solution method).

[0125] For example, on the browsing screen of the problem or advice information, not only the content of the problem or the solution method, but also GUI objects such as one or more selection buttons for receiving the user's reaction are displayed. The selection buttons are provided for each reaction item. When the acquisition unit 111 acquires via the communication unit 12 that the user has selected a selection button, the number of reactions for the reaction item corresponding to the selected selection button is incremented. Thereby, each time a selection button is selected, the number of corresponding reaction items can be counted. The number of reactions may be displayed on the browsing screen.

[0126] <Search for advice information> In the information processing system 1 according to the present embodiment, it is possible to search for advice information. For the search, keywords, characteristics (labels) of users, or the number of user reactions, etc. are used. Below, the search for advice information will be described with reference to FIG. 10.

[0127] FIG. 10 is a flowchart showing an example of the search process for advice information in the information processing system 1 according to the present embodiment. The process shown in FIG. 10 is performed by the information terminal 20 used by the user U1. Note that it may be performed by the information terminal 30 used by the user U2 or the information terminal 40 used by the expert P.

[0128] As shown in FIG. 10, first, in the information terminal 20, the operation reception unit 24 receives the input of a keyword from the user U1 (S80). For example, a text box for inputting a keyword is displayed on the display unit 25, and the operation reception unit 24 receives the input of the keyword. The keyword is a keyword related to the problem that the user U1 has. The number of keywords input may be one or more. The keyword may be input by being selected from a predetermined set of words.

[0129] When searching by label (Yes in S81), the operation reception unit 24 receives the input of the label from the user U1 (S82). For example, a text box for inputting the label is displayed on the display unit 25, and the operation reception unit 24 receives the input of the label. The number of labels to be input may be one or a plurality. The label may be input by being selected from a plurality of predetermined labels.

[0130] After receiving the input of the label, or when not performing label search (No in S81), and further, when searching by the number of reactions (Yes in S83), the operation reception unit 24 receives the input of the reaction item from the user U1 (S84). For example, a selection button for receiving the selection of the reaction item is displayed on the display unit 25, and the operation reception unit 24 receives the input of the reaction item. The number of reaction items to be selected may be one or a plurality.

[0131] Next, in the information terminal 20, the communication unit 22 transmits the input keyword, label, and reaction item to the information processing apparatus 10 (S85). When not performing search by the number of reactions (No in S83), the communication unit 22 transmits the input keyword and label to the information processing apparatus 10. Also, when not performing search by either the label or the number of reactions (No in S81, No in S83), that is, when searching only by the keyword, the communication unit 22 transmits only the input keyword to the information processing apparatus 10.

[0132] Here, an example of inputting in the order of keyword, label, and reaction item has been shown, but the input order is not particularly limited. Also, the input of the keyword may be omitted, and search may be performed only by the label, only by the reaction item, or by the label and the reaction item.

[0133] In the information processing apparatus 10, advice information is extracted based on the input keyword, label, and reaction item, and transmitted to the information terminal 20. For example, in the information processing apparatus 10, the output unit 112 identifies a problem based on the keyword, extracts and outputs advice information corresponding to the identified problem. Further, the output unit 112 extracts and outputs the advice information with the label attached thereto transmitted from the information terminal 20. Alternatively, in the information processing apparatus 10, a problem with a label attached thereto is identified, and advice information corresponding to the identified problem is extracted and output. When the advice information extracted based on the keyword and the advice information extracted based on the label are different, the output unit 112 may output both, or may output only one of them. Also, when there are a plurality of keywords and / or labels, an AND search or an OR search may be performed. Further, the output unit 112 may change the advice information transmitted to the information terminal 20 based on the number of reactions for the reaction item transmitted from the information terminal 20. The output unit 112 may output information regarding the problem corresponding to the advice information.

[0134] In the information terminal 20, the display unit 25 displays the advice information acquired via the communication unit 22 (S86). At this time, the display unit 25 may display information regarding the problem.

[0135] [Summary] The information processing system according to the first aspect of the present invention is, for example, the information processing system 1 described above, and includes an acquisition unit 111 that acquires information regarding a problem that the user U1 has from the information terminal 20, and an output unit 112 that outputs information regarding the problem to an information terminal 30 different from the information terminal 20. The acquisition unit 111 acquires advice information including a countermeasure for a problem proposed by a user U2 different from the user U1 and a flag indicating whether the user U2 is executing the countermeasure or has finished executing the countermeasure from the information terminal 30. The output unit 112 outputs the advice information to the information terminal 20.

[0136] In this way, the countermeasures included in the advice information are the countermeasures that user U2 is actually implementing or has completed implementing. Compared with countermeasures that no one has ever implemented, the hurdle for user U1 to try such countermeasures is lower, and it is more likely to lead to the solution of the problems that user U1 is facing. Thus, according to the information system according to this aspect, it is possible to provide appropriate advice information for the problems that user U1 is facing.

[0137] The information processing system according to the second aspect of the present invention is the information processing system according to the first aspect, wherein when user U2 has completed a countermeasure, the advice information includes information regarding the effect of implementing the countermeasure.

[0138] Thereby, since the effect is included in the advice information, for example, it is possible to inform user U1 whether the countermeasure was effective, ineffective, or had little effect. Therefore, it is possible to assist user U1 in determining whether to try a countermeasure.

[0139] The information processing system according to the third aspect of the present invention is the information processing system according to the first or second aspect, wherein the information regarding the problem includes the items selected by user U1 among a plurality of predetermined items.

[0140] Thereby, it is possible to simplify the input of the problems that user U1 is facing. Also, even when user U1 only vaguely grasps the problem, by presenting a plurality of items as options, it is possible to assist user U1 in grasping the problem.

[0141] The information processing system according to the fourth aspect of the present invention is the information processing system according to the third aspect, wherein the output unit 112 outputs the past advice information acquired by the acquisition unit 111 when the same item as the item selected by user U1 was selected in the past to the information terminal 20.

[0142] As a result, before obtaining advice information from user U2, it is possible to provide the user U1 with past advice information. Although the problems that user U1 has are diverse, they are often similar to the problems that others have. By providing the user U1 with the pre-acquired past advice information, the possibility of quickly solving the problems that user U1 has is increased.

[0143] The information processing system according to the fifth aspect of the present invention is the information processing system according to any one of the first aspect to the fourth aspect, wherein the acquisition unit 111 further acquires specialized advice information including a method for dealing with a problem by an expert P for the problem. The output unit 112 further outputs the specialized advice information to the information terminal 20.

[0144] As a result, it is possible to provide more appropriate advice information for the problems that user U1 has. Therefore, the possibility of solving the problems that user U1 has is increased.

[0145] The information processing system according to the sixth aspect of the present invention is the information processing system according to any one of the first aspect to the fifth aspect, wherein the acquisition unit 111 further acquires information indicating the reaction of other users to the problem or the advice information or both of them. The output unit 112 outputs the information regarding the reaction to at least one of the information terminals 20 and 30.

[0146] As a result, the user U1 or U2 can grasp the reaction of other users to the problem or the advice information or both of them. For example, the user U1 or U2 can grasp whether the problem that user U1 has is a problem common to many users or a problem based on a special case. Also, for example, the user U1 or U2 can grasp how the advice information was for other users (whether it was effective or had little effect).

[0147] The information processing system according to the seventh aspect of the present invention is the information processing system according to the sixth aspect, wherein the acquisition unit 111 acquires information regarding the number of reactions. The output unit changes the information to be output to at least one of the information terminals 20 and 30 based on the number of reactions.

[0148] Thereby, for example, problems or advice information can be provided in descending order of the number of reactions. For example, it is possible to preferentially provide problems that many users have, or advice information including coping methods that have been effective for many users.

[0149] The information processing system according to the eighth aspect of the present invention is the information processing system according to any one of the first to seventh aspects, wherein the acquisition unit 111 acquires answers by each of the users U1 and U2 to one or more questions for diagnosing the characteristics of the users. The information processing system according to this aspect includes a diagnosis unit 113 that diagnoses the characteristics of each of the users U1 and U2 based on the answers acquired by the acquisition unit 111. The output unit 112 classifies and outputs information regarding problems or advice information based on the characteristics diagnosed by the diagnosis unit 113.

[0150] Thereby, for example, since it is possible to provide the problems of the user U1 similar to the characteristics of the user U2 to the user U2, it can be expected that appropriate advice information for the problems will be input to the user U2, and there is a high possibility that appropriate advice information can be provided to the user U1. Therefore, according to the information processing system according to this aspect, it is possible to contribute to the solution of the problems of the user U1 (for example, problems related to child rearing).

[0151] The information processing system according to the ninth aspect of the present invention is the information processing system according to the eighth aspect, wherein the problem is a problem related to child rearing by the user U1. The one or more questions include questions for diagnosing the characteristics of the child of the user U1.

[0152] Accordingly, it is possible to obtain advice information from user U2 regarding problems such as child-rearing for which there is no one-size-fits-all correct way and provide it to user U1. According to the information processing system according to this aspect, it is possible to contribute to the solution of problems related to user U1's child-rearing.

[0153] In recent years, with the increase in dual-income families and nuclear families, the time spent interacting with children has decreased, and it has become more difficult to inherit child-rearing methods. On the other hand, due to the diversification of child-rearing itself and the flood of information, user U1 may not know what child-rearing is suitable for themselves and may feel inferior compared to others. In addition, although the cultivation of non-cognitive abilities is cited as early childhood education, user U1 has no personal experience and does not know the specific methods. In such a situation, user U1 will spend a lot of time obtaining child-rearing information, and may not be able to choose appropriate child-rearing from a lot of information, and as a result, may not be able to do anything. That is, for user U1, there are problems of time loss and opportunity loss, as well as an increase in power consumption required for information search.

[0154] In contrast, according to the information system according to this aspect, advice information can be obtained from other users regarding child-rearing problems. The problem or advice information can be labeled with the diagnosis result of the user's characteristics. By referring to the label, it becomes possible to obtain advice information from user U2 who has characteristics similar to user U1 who has the problem. Therefore, user U1 who has the problem can easily obtain appropriate advice information. In this way, it is possible to suppress the time loss and opportunity loss of user U1 and also suppress the increase in power consumption of the system.

[0155] The information processing system according to the tenth aspect of the present invention is the information processing system according to the ninth aspect, wherein the output unit 112 determines the advice information to be output to the information terminal 20 based on the characteristics of user U1 or the characteristics of user U1's child.

[0156] As a result, a label corresponding to the characteristics of the child to be raised can be attached to the problem or advice information. Regarding child-rearing, not only the caregiver but also the influence of the personality of the target child is significant. By attaching the diagnosis result of the child's characteristics as a label, it becomes possible to provide advice information more suitable for the user U1.

[0157] The information processing system according to the 11th aspect of the present invention is the information processing system according to any one of the 8th to 10th aspects, wherein the output unit 112 outputs past advice information to the information terminal 20 based on the characteristics of the user U1.

[0158] As a result, past advice information can be obtained based on the characteristics of the user U1. Without waiting for the user U1 to post a problem and obtain advice information for that problem, the possibility of quickly solving the problem can be increased.

[0159] The information processing system according to the 12th aspect of the present invention is the information processing system according to any one of the 1st to 11th aspects, wherein the acquisition unit 111 acquires a keyword related to the problem from the information terminal 20. The output unit 112 outputs past advice information to the information terminal 20 based on the keyword.

[0160] As a result, the user U1 can search for a problem based on an arbitrary keyword and obtain past advice information corresponding to that problem. Without waiting for the user U1 to post a problem and obtain advice information for that problem, the possibility of quickly solving the problem can be increased.

[0161] The information processing method according to the 13th aspect of the present invention includes: a step of obtaining information regarding a problem faced by user U1 from information terminal 20; a step of outputting the information regarding the problem to an information terminal 30 different from information terminal 20; a step of obtaining, from information terminal 30, advice information including a countermeasure for a problem proposed by user U2 different from user U1, and a flag indicating whether user U2 is executing or has finished executing the countermeasure; and a step of outputting the advice information to information terminal 20.

[0162] Thus, similar to the information processing system according to each of the above-described aspects, it is possible to provide appropriate advice information for the problems faced by the user.

[0163] The program according to the 14th aspect of the present invention is a program that causes a computer to execute the information processing method according to the 13th aspect.

[0164] Thus, similar to the information processing system according to each of the above-described aspects, it is possible to provide appropriate advice information for the problems faced by the user.

[0165] (Others) As described above, the information processing system according to the present invention has been described based on the above-described embodiments and the like. However, the present invention is not limited to the above-described embodiments.

[0166] For example, the problem may not be related to child-rearing implemented by the user. For example, the problem may be related to the user's own play or study, or may be related to the care or nursing of the user's parent or grandparent.

[0167] For example, the information processing unit 11 of the information processing apparatus 10 may not include the diagnosis unit 113. A diagnosis apparatus different from the information processing apparatus 10 may diagnose the characteristics of the user U1 and store the diagnosed result in the storage unit 23 of the information terminal 20. The acquisition unit 111 may acquire the diagnosis result from the information terminal 20 together with the information related to the problem via the communication unit 12. Similarly, a diagnosis apparatus different from the information processing apparatus 10 may diagnose the characteristics of the user U2 and store the diagnosed result in the storage unit 33 of the information terminal 30. The acquisition unit 111 may acquire the diagnosis result from the information terminal 30 via the communication unit 12.

[0168] Also, the communication method between the apparatuses described in the above embodiments is not particularly limited. When wireless communication is performed between apparatuses, the wireless communication method (communication standard) is, for example, short-range wireless communication such as ZigBee (registered trademark), Bluetooth (registered trademark), or wireless LAN (Local Area Network). Alternatively, the wireless communication method (communication standard) may be communication via a wide-area communication network such as the Internet. Further, between apparatuses, instead of wireless communication, wired communication may be performed. Specifically, the wired communication is, for example, power line carrier communication (PLC) or communication using a wired LAN.

[0169] Also, in the above embodiments, the processing executed by a specific processing unit may be executed by another processing unit. Also, the order of a plurality of processes may be changed, or a plurality of processes may be executed in parallel. Also, the distribution of the components included in the information processing system 1 to a plurality of apparatuses is an example. For example, components included in one apparatus may be included in another apparatus.

[0170] For example, the processing described in the above embodiments may be realized by centralized processing using a single apparatus (system), or may be realized by distributed processing using a plurality of apparatuses. Also, the processor that executes the above program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

[0171] Also, in the above-described embodiment, all or part of the components such as the control unit may be configured by dedicated hardware, or may be realized by executing a software program suitable for each component. Each component may be realized by a program execution unit such as a CPU (Central Processing Unit) or a processor reading and executing a software program recorded on a recording medium such as an HDD or a semiconductor memory.

[0172] Also, components such as the control unit may be configured by one or more electronic circuits. Each of the one or more electronic circuits may be a general-purpose circuit or a dedicated circuit.

[0173] The one or more electronic circuits may include, for example, a semiconductor device, an IC (Integrated Circuit), or an LSI (Large Scale Integration). The IC or LSI may be integrated on one chip or on a plurality of chips. Here, although referred to as an IC or an LSI, the name may change depending on the degree of integration, and it may be called a system LSI, a VLSI (Very Large Scale Integration), or a ULSI (Ultra Large Scale Integration). Also, an FPGA (Field Programmable Gate Array) programmed after the manufacture of the LSI can be used for the same purpose.

[0174] Also, the overall or specific aspects of the present invention may be realized by a system, an apparatus, a method, an integrated circuit, or a computer program. Alternatively, it may be realized by a computer-readable non-transitory recording medium such as an optical disk, an HDD, or a semiconductor memory storing the computer program. Also, it may be realized by any combination of a system, an apparatus, a method, an integrated circuit, a computer program, and a recording medium.

[0175] In addition, forms obtained by applying various modifications that occur to those skilled in the art to each embodiment, and forms realized by arbitrarily combining the components and functions in each embodiment without departing from the spirit of the present invention are also included in the present invention.

Explanation of Signs

[0176] 1 Information processing system 20 Information terminal (first information terminal) 30 Information terminal (second information terminal) 111 Acquisition unit 112 Output unit 113 Diagnosis unit

Claims

1. An acquisition unit that acquires information regarding a problem of a first user from a first information terminal, and an output unit that outputs the information regarding the problem to a second information terminal different from the first information terminal, wherein the acquisition unit acquires advice information including a countermeasure method for the problem proposed by a second user different from the first user and a flag indicating whether the second user is executing or has completed the countermeasure method from the second information terminal, and the output unit outputs the advice information to the first information terminal. An information processing system.

2. The advice information includes information regarding the effect of executing the countermeasure method when the second user has completed the countermeasure method. The information processing system according to Claim 1.

3. The information regarding the problem includes items selected by the first user among a plurality of predetermined items. The information processing system according to Claim 1.

4. When the same item as the item selected by the first user has been selected in the past, the output unit outputs the past advice information acquired by the acquisition unit to the first information terminal. The information processing system according to Claim 3.

5. The acquisition unit further acquires expert advice information including a countermeasure method for the problem by an expert for the problem, and the output unit further outputs the expert advice information to the first information terminal. The information processing system according to Claim 1.

6. The acquisition unit further acquires information indicating the reaction of another user to the problem, the advice information, or both, and the output unit outputs the information regarding the reaction to at least one of the first information terminal and the second information terminal. The information processing system according to Claim 1.

7. The acquisition unit acquires information regarding the number of the reactions, and the output unit changes the information to be output to at least one of the first information terminal and the second information terminal based on the number of the reactions. The information processing system according to Claim 6.

8. The acquisition unit acquires answers of the first user and the second user to one or more questions for diagnosing the characteristics of the users, and the information processing system includes a diagnosis unit that diagnoses the characteristics of the first user and the second user based on the answers acquired by the acquisition unit. The output unit classifies and outputs the information regarding the problem or the advice information based on the characteristics diagnosed by the diagnosis unit. The information processing system according to any one of claims 1 to 7.

9. The problem is a problem related to child-rearing by the first user. The one or more questions include questions for diagnosing the characteristics of the user's child. The information processing system according to claim 8.

10. The output unit determines the advice information to be output to the first information terminal based on the characteristics of the first user or the characteristics of the child of the first user. The information processing system according to claim 9.

11. The output unit outputs the past advice information to the first information terminal based on the characteristics of the first user. The information processing system according to claim 8.

12. The acquisition unit acquires a keyword regarding the problem from the first information terminal. The output unit outputs the past advice information to the first information terminal based on the keyword. The information processing system according to any one of claims 1 to 7.

13. A step of acquiring information regarding a problem faced by a first user from a first information terminal; A step of outputting the information regarding the problem to a second information terminal different from the first information terminal; A step of acquiring, from the second information terminal, advice information including a countermeasure for the problem proposed by a second user different from the first user and a flag indicating whether the second user is in the process of executing the countermeasure or has finished executing the countermeasure; A step of outputting the advice information to the first information terminal. An information processing method.

14. A program for causing a computer to execute the information processing method according to claim 13.

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