Information processing system and program

Abstract

To promote appreciations and rewards to employees to increase satisfactions of the employees, while reducing turnover rate of the employees.SOLUTION: An information processing system 10 includes: an acquisition unit 20 which acquires appreciation information pertaining to appreciations offered from a customer to an organization or an employee of the organization; and a gift information management unit 32 which can offer gift information indicating a gift available according to the acquired appreciation information, to the employee. The gift information management unit 32 may allow the gift information offered to the employee to be transferred to another organization or employee.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present disclosure relates to an information processing system and a program.

Background Art

[0002] There is known an information processing apparatus configured to match a user who wants to provide a service with a user who wants to enjoy the service, and enable the exchange of product vouchers or coupon vouchers between the users as a token of gratitude for the provision of the service (see, for example, Patent Document 1).

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] The above prior art is premised on the provision of services between individuals and is not a mechanism for employees belonging to organizations such as companies and stores. In the case of employees belonging to an organization, since multiple employees often provide services as a team, it is difficult for only a specific employee to receive a token of gratitude from the perspective of fairness with other employees. In addition, it may not be preferable from the perspective of protecting the privacy of employees for a specific customer to continuously or repeatedly give a token of gratitude to a specific employee. Due to these circumstances, it is difficult for employees to easily receive gratitude and tokens of gratitude from customers.

[0005] One of the exemplary purposes of an aspect of the present invention is to promote gratitude and tokens of gratitude to employees, enhance the motivation of employees, and reduce the employee turnover rate.

Means for Solving the Problems

[0006] An information processing system according to an aspect of the present invention includes an acquisition unit that acquires gratitude information regarding gratitude given from a customer to an organization or an employee of the organization, and a gift information management unit that enables an employee to be provided with gift information indicating a gift that can be used according to the acquired gratitude information.

[0007] In addition, any combination of the above components, and those obtained by converting the expressions of the present disclosure among an apparatus, a computer program, a recording medium recording the computer program, etc. are also effective as aspects of the present disclosure.

Effect of the Invention

[0008] According to the present disclosure, it is possible to promote gratitude and rewards for employees, enhance the sense of fulfillment of employees, and reduce the employee turnover rate.

Brief Description of the Drawings

[0009]

Figure 1

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Figure 9

Figure 10

Mode for Carrying Out the Invention

[0010] An overview of the present disclosure will be described. The present disclosure relates to an information processing system for customers to give thanks to employees of an organization. The employees are, for example, store clerks who sell products or provide services to customers. In the present disclosure, a mechanism is provided for transmitting a message or a stamp image for conveying thanks from a customer to an employee. Also, a mechanism is provided for attaching gift information for realizing a gift such as confectionery or a beverage as a token of appreciation from a customer to an employee. However, in Japanese business practices, there is no culture of directly passing a token of appreciation from a customer to an employee, and it is difficult to give a token of appreciation only to a specific employee from the perspective of fairness with other employees. Also, it may not be preferable from the perspective of ensuring the safety and privacy of employees that a token of appreciation is continuously or repeatedly given from a specific customer to a specific employee.

[0011] In the present disclosure, instead of directly passing a token of appreciation from a customer to an employee, the organization temporarily holds the token of appreciation from the customer, and the administrator of the organization distributes the token of appreciation to the employees so as to ensure fairness among the employees and the safety of the employees. Also, it is made possible for an employee who has received a distributed token of appreciation to share it with another employee, or for an employee who has become a customer to pass the token of appreciation to another organization, so as to create a flow of gratitude. As a result, not only a specific employee benefits from the token of appreciation, but the benefits of the token of appreciation can be distributed to many people, and the psychological burden on the employees receiving the token of appreciation can be reduced. As a result, it is possible to enhance the motivation of employees by the gratitude and tokens of appreciation from customers, and to enhance the psychological safety of employees receiving the tokens of appreciation, thereby achieving an improvement in employee productivity and a reduction in the turnover rate.

[0012] Hereinafter, the technology of the present disclosure will be described with reference to the drawings based on preferred embodiments. The embodiments are illustrative rather than limiting the invention, and not all features and combinations thereof described in the embodiments are necessarily essential to the invention. The same or equivalent components, members, and processes shown in each drawing are denoted by the same reference numerals, and repeated descriptions are appropriately omitted. In addition, the scales and shapes of the respective parts shown in each figure are set for convenience in order to facilitate the explanation, and are not to be construed in a limited manner unless otherwise specified. Also, when terms such as "first" and "second" are used in this specification or claims, they do not indicate any order or importance unless otherwise specified, and are used to distinguish one configuration from another.

[0013] The main body of the apparatus or method in the present disclosure includes a computer. By this computer executing a computer program, the functions of the main body of the apparatus or method in the present disclosure are realized. The computer includes a processor that operates according to the computer program as the main hardware configuration. The type of the processor is not limited as long as it can realize functions by executing the computer program. The processor is composed of one or more electronic circuits including semiconductor integrated circuits (ICs, LSIs, etc.). The computer program is recorded on a non-transitory recording medium such as a ROM, an optical disk, or a hard disk drive readable by the computer. The computer program may be pre-stored in the recording medium or may be supplied to the recording medium via a wide area communication network including the Internet or the like.

[0014] FIG. 1 is a diagram schematically showing the functional configuration of an information processing system 10 according to an embodiment. The information processing system 10 includes an information processing apparatus 12, a customer terminal 14, an organization terminal 15, and an employee terminal 16. The information processing apparatus 12 is connected to the customer terminal 14, the organization terminal 15, and the employee terminal 16 via a network 18.

[0015] Each block shown in the block diagrams of the present disclosure can be implemented, in terms of hardware, by elements and mechanical devices including a computer's CPU and memory, and in terms of software, by a computer program or the like. Here, however, functional blocks realized by their cooperation are depicted. It is understood by those skilled in the art that these functional blocks can be realized in various forms by combinations of hardware and software.

[0016] A computer program implementing the functions of at least some of the plurality of functional blocks shown in FIG. 1 may be installed in the storage of one or more computers. The CPU of one or more computers may read the installed computer program into the main memory and execute it to exhibit the functions of the plurality of functional blocks shown in FIG. 1.

[0017] Also, the functions of the plurality of functional blocks shown in FIG. 1 may be executed by one computer or may be executed in a distributed manner by a plurality of computers. When the functions of the plurality of functional blocks shown in FIG. 1 are executed in a distributed manner by a plurality of computers, those plurality of computers may transmit and receive data via a communication network including a LAN (Local Area Network), a WAN (Wide Area Network), and the Internet.

[0018] The information processing apparatus 12 executes information processing for providing a platform for realizing the exchange of gratitude information and gift information between a customer and an organization or an employee. The information processing apparatus 12 includes an acquisition unit 20, a notification unit 22, an organization management unit 24, an employee management unit 26, a customer management unit 28, a gratitude information management unit 30, a gift information management unit 32, and a map generation unit 34.

[0019] The acquisition unit 20 acquires information from the customer terminal 14, the organization terminal 15, and the employee terminal 16 via the network 18. The notification unit 22 notifies information to the customer terminal 14, the organization terminal 15, and the employee terminal 16 via the network 18.

[0020] The organization management unit 24 stores and manages information about organizations (also referred to as organization information) that sell products or provide services to customers. The organization management unit 24 manages the organization information based on the information acquired from the organization terminal 15 through the acquisition unit 20. The organization information includes attribute information such as the organization name and location information such as the location, using the organization ID, which is the identification information of the organization, as a key. The organization information may have a hierarchical structure and may include group information about a plurality of departments or a plurality of stores included in one organization. The group information includes attribute information such as the group name and location information such as the location, using the group ID, which is the identification information of the group, as a key.

[0021] In the present embodiment, the organization may be any organization that sells products or provides services. For example, it may be a company or an individual business owner that provides any service such as retail, food and beverage, accommodation, entertainment, education, welfare, medical, real estate, transportation, or public services. It may also be a government agency, a public corporation, or an organization that provides these services.

[0022] The employee management unit 26 stores and manages information about employees (also referred to as employee information) belonging to the organization. The employee management unit 26 manages the employee information based on the information acquired from the organization terminal 15 or the employee terminal 16 through the acquisition unit 20. The employee information includes attribute information such as the organization ID or group ID, name, age, hobbies, etc., using the employee ID, which is the identification information of the employee, as a key.

[0023] The customer management department 28 stores and manages information regarding customers (also referred to as customer information). The customer management department 28 manages customer information based on the information acquired from the customer terminal 14 through the acquisition department 20. The customer information manages customer attribute information using the customer ID, which is the identification information of the customer, as a key. The customer attribute information includes information such as name, age, occupation, family composition, and hobbies, using the customer ID as a key. The customer information may include usage history information including an organization ID or group ID that identifies an organization or group that the customer has used.

[0024] The gratitude information management department 30 stores and manages gratitude information regarding gratitude presented by customers to an organization or an employee of the organization. A customer who has received product sales or service provision from an organization or an employee can send gratitude information to convey gratitude to the organization or the employee. The gratitude information can include character information indicating the content of gratitude as a message such as characters or emojis, and can include image information indicating the content of gratitude as a stamp image or the like. The gratitude information may further include gift information indicating the content of a gift presented as a token of gratitude. The gratitude information further includes the identification information of the customer who is the sender of the gratitude information and the identification information of the organization or employee who is the recipient of the gratitude information. The gratitude information management department 80 manages the gratitude information acquired from the customer terminal 14 through the acquisition department 20 in association with the identification information of the customer and the identification information of the organization or employee.

[0025] FIG. 2 is a diagram showing an example of the data structure of gratitude information. The gratitude information includes a customer ID, an organization ID, a group ID, an employee ID, a transmission date and time, characters, an image, and a gift, using the gratitude ID as a key. A customer who intends to send gratitude information can acquire at least one piece of identification information of an organization, a group, and an employee, for example, by imaging a two-dimensional code posted at a store or the like that has received product sales or service provision. The customer can input messages such as "I am grateful for the considerate service!" or "I was able to enjoy shopping again today!" as gratitude information. The customer can set a stamp image expressing gratitude such as "Thank you always" or "I had a great time" as gratitude information. The customer can set a gift such as snacks or beverages to be presented as a token of gratitude.

[0026] Returning to FIG. 1, the gift information management unit 32 manages gift information given from the organization to employees. The gift information management unit 32 generates and manages gift-giving information based on the information acquired from the organization terminal 15 through the acquisition unit 20. The administrator of the organization or group can set the gifts to be given to employees through the organization terminal 15. For example, the administrator can give the gifts included in the gratitude information received from customers to employees. Even if the administrator has not received a gift from the customer, the administrator may give a gift to the employee, for example, as the welfare of the organization or group.

[0027] FIG. 3 is a diagram showing an example of the data structure of the gift-giving information. The gift-giving information includes an organization ID, a group ID, an employee ID, a giving date and time, a gift, and an expiration date, with the giving ID as the key. The organization ID and the group ID are identification information of the organization or group that gives the gift. The employee ID is identification information of the employee who is given the gift. For example, the administrator of the group ID "D0001" can give the gift "G00001" to the employee upon receipt of the gift "G00001" shown in FIG. 2. In FIG. 2, gratitude information is sent to the employee ID "B00002", but the administrator can give gifts not only to the employee to whom the gratitude information is sent but also to the employee IDs "B00001" and "B00003". Thereby, gifts can be given not only to a specific employee but also to other employees related to the gratitude given by the customer. Thereby, the administrator can give gifts to employees while considering fairness with other employees.

[0028] The expiration date can be automatically set, for example, to the date and time after a predetermined period corresponding to the content of the gift has elapsed from the giving date and time of the gift. In the example of FIG. 3, the expiration date is set two weeks later for the gift ID "G00001" and one month later for the gift ID "G00002". By setting an expiration date for the gift to be given, it is possible to prevent the gift given to the employee from being stored unused and to promote the use and transfer of the gift.

[0029] The gift information management unit 32 may further manage gift information transferred from an employee to another employee or another organization. The gift information management unit 32 generates and manages gift transfer information based on the information acquired from the employee terminal 16 through the acquisition unit 20. An employee to whom a gift has been granted can transfer the granted gift to another employee or another organization through the employee terminal 16. Another employee who is the transferee may be limited to, for example, an employee belonging to the same organization or group as himself / herself. In this case, the employee can distribute the gift to his / her colleagues at work. Another organization that is the transferee may be limited to an organization or group that sells products or provides services to the employee as a customer when the employee takes the position of a customer. In this case, the employee can give the gift he / she has obtained to another organization, and can distribute the gratitude he / she has received to another employee belonging to another organization or group. Another organization that is the transferee may be a charity such as UNICEF. In this case, the employee can donate the gift he / she has obtained to the charity.

[0030] FIG. 4 is a diagram showing an example of the data structure of gift transfer information. The gift transfer information includes an organization ID, a transferor ID, a transferee ID, a transfer date and time, a gift, and an expiration date, with the transfer ID as the key. The organization ID is the identification information of the organization to which the transferring employee belongs. The gift transfer information may include, in addition to the organization ID, a group ID that is the identification information of the group to which the transferring employee belongs. The transferor ID is the identification information of the employee who transfers the gift information. The transferee ID is the identification information of the organization, group, or employee to whom the gift information is transferred.

[0031] In the transfer ID "I00001" shown in Figure 4, gifts are distributed from the employee ID "B00001" belonging to the same organization or group to the employee ID "B00004". For example, gifts that cannot be used by oneself due to approaching expiration dates can be transferred to another employee. When transferred within the same organization or the same group, the expiration date of the gift may not be updated, and the expiration date set for the gift after transfer may be the same as the expiration date set for the gift before transfer. This can prevent the extension of the expiration date due to repeated transfers and promote the use of gifts.

[0032] In the transfer ID "I00002" shown in Figure 4, gifts are transferred to the organization ID "A00004" which is another organization. The organization ID "A00004" is, for example, the organization that the employee ID "B00002" as the transferor uses as a customer. For example, gifts that cannot be used by oneself due to approaching expiration dates can be transferred to another organization. When transferred to another organization, the expiration date of the gift may be updated, for example, set to the date and time after a predetermined period corresponding to the content of the gift has elapsed from the transfer date and time of the gift. This can provide a grace period for the effective use of the gift in the transferred other organization.

[0033] In the transfer ID "I00003" shown in Figure 4, gifts are transferred to the organization ID "A01001" which is a charity. When transferred to a specific organization such as a charity, the expiration date of the gift may be updated to be indefinite. This can prevent the invalidation of the gift due to the expiration date in the transferred charity and support the effective use of the donated gift.

[0034] Returning to FIG. 1, the map generation unit 34 generates a gratitude amount map that aggregates the gratitude information managed by the gratitude information management unit 30 for each location. As the location associated with the gratitude information, the location of the organization or group that sent the gratitude information can be used. Since the location of the organization or group indicates the place where product sales or service provision to customers was made, it can be regarded as the location where gratitude for product sales or service provision was expressed. As the cumulative amount of gratitude shown in the gratitude amount map, the number of records of gratitude information, the number of characters in the message included in the gratitude information, the number of attached images, the number of gifts included in the gratitude information, etc. can be used.

[0035] FIG. 5 is a diagram showing an example of a gratitude amount map. In the example shown in FIG. 5, the magnitude of the gratitude amount is indicated by the height of a bar graph for each location corresponding to the gratitude information. By referring to the gratitude amount map, it is possible to grasp the places where there is a large amount of gratitude information exchange, and it is possible to evaluate the places where employees are considered to have a high sense of fulfillment. The gratitude amount map may be configured to display only the gratitude information related to a specific organization or group. Also, as the breakdown of the cumulative amount of gratitude, each of the number of records of gratitude information, the number of characters in the message, the number of attached images, and the number of gifts may be configured to be individually displayed. In the example shown in FIG. 5, a bar graph is displayed on a three-dimensional map, but numbers indicating the cumulative amount of gratitude, pie charts, contour maps, etc. may be displayed on a two-dimensional map.

[0036] The map generation unit 34 further generates a gratitude flow map showing the flow of gratitude from the first location corresponding to the transferor of the gift transfer information managed by the gift information management unit 32 to the second location corresponding to the transferee. The first location is the location of the organization or group to which the employee specified by the transferor ID of the gift transfer information belongs. The second location is the location of the organization or group specified by the transferee ID of the gift transfer information. For example, by mapping the gift transfer information with different first and second locations, it is possible to visualize the flow of gratitude when the gifts given to employees are transferred to another organization or donated to a charity, etc.

[0037] FIG. 6 is a diagram showing an example of a gratitude flow map. In the example shown in FIG. 6, when the first position is fixed, the flow of gratitude from the first position to a plurality of second positions is represented by a plurality of arrows. By referring to the gratitude flow map, it is possible to grasp where the gift information whose transferor is a specific organization or group flows, and it is possible to evaluate the places where a specific organization or group can be considered to be providing support or contribution. In the gratitude flow map, for example, the magnitude of the number of records of gift information can be represented by the thickness of the arrow. In the gratitude flow map, as shown by the dashed line in FIG. 6, the flow of re-transfer of gift information at the transferee may be further shown.

[0038] Returning to FIG. 1, the customer terminal 14 will be described. The customer terminal 14 is a terminal used by a customer who receives product sales or service provision from an organization or group, and is, for example, a smartphone, a tablet terminal, a personal computer, etc. owned by the customer. The customer terminal 14 includes a communication unit 40, a display operation unit 42, a reading unit 44, and a gratitude information input unit 46.

[0039] The communication unit 40 communicates with the information processing device 12 through the network 18. The communication unit 40 transmits the information input to the customer terminal 14 to the information processing device 12, and receives the information to be displayed on the customer terminal 14 from the information processing device 12.

[0040] The display operation unit 42 is composed of, for example, a touch panel type display, and realizes screen display and input operation for operating the customer terminal 14. The display operation unit 42 may be configured such that the display unit and the operation unit are separate, and may have a display unit composed of a liquid crystal display or the like and an operation unit composed of a mouse, a keyboard, or the like. The input operation may be free description or a selection type.

[0041] The reading unit 44 includes, for example, a camera for reading machine-readable codes such as two-dimensional codes. The reading unit 44 may include a sensor for reading machine-readable codes by means of short-range wireless communication such as Bluetooth (registered trademark) or FeliCa (registered trademark). The reading unit 44 may be built into the customer terminal 14 or may be configured as a separate unit from the customer terminal 14. The reading unit 44 can obtain an organization ID or a group ID, for example, by reading a two-dimensional code printed on a printed matter installed in an organization's or group's store or displayed on the organization terminal 15. The reading unit 44 can obtain an employee ID, for example, by reading a two-dimensional code printed on an employee's name tag or displayed on the employee terminal 16.

[0042] The gratitude information input unit 46 causes the display operation unit 42 to display an input screen for the customer to input gratitude information, and transmits the gratitude information input into the input screen to the information processing device 12 through the communication unit 40. For example, when the gratitude information input unit 46 reads the identification information of an organization, a group, or an employee that is the transmission destination of the gratitude information through the reading unit 44, the gratitude information input unit 46 displays an input screen with the read organization, group, or employee as the transmission destination. The gratitude information input unit 46 causes the display operation unit 42 to display an input screen for inputting a gratitude message or a gratitude stamp. The gratitude information input unit 46 causes the display operation unit 42 to display a selection screen for selecting a gift as a token of gratitude. The customer can select a gift to give as a token of gratitude, for example, by consuming points that can be obtained according to the use of an organization or a group or by purchasing a gift.

[0043] FIG. 7 is a diagram schematically showing an example of the display of a gratitude information input screen, and shows an example of the display of an input screen for a gratitude stamp and a gratitude message. A plurality of gratitude stamps 70a, 70b, 70c, and 70d that are selection candidates are displayed on the gratitude information input screen. Each of the gratitude stamps 70a to 70d can include characters, emojis, symbols, images, and the like. In the display example of FIG. 7, for example, only one of the plurality of gratitude stamps 70a to 70d can be selected. The screen of FIG. 7 may be configured such that two or more of the plurality of gratitude stamps 70a to 70d can be selected in any combination.

[0044] On the gratitude information input screen, a free description field 72 for the gratitude message to be sent to the organization, group or employee is displayed. In the free description field 72, characters, emojis, symbols, etc. can be input. When the button 74 of "Send a gratitude stamp" at the lower part of the screen is pressed, the selected gratitude stamp and gratitude message are sent to the organization, group or employee. The gratitude stamps and gratitude messages sent from the customer to the organization, group or employee are managed as gratitude information by the gratitude information management department 30.

[0045] FIG. 8 is a diagram schematically showing a display example of the gratitude information input screen and shows a display example of the selection screen of the gratitude gift. On the gratitude information input screen, a plurality of gratitude gifts 76a, 76b, 76c as selection candidates are displayed. In the example of FIG. 8, food gifts such as snacks and beverages are displayed, but the type of gift that can be selected is not particularly limited, and other types of gifts may also be selectable. The screen of FIG. 8 may be configured to be able to select only one of the plurality of gratitude gifts 76a to 76c, or may be configured to be able to select two or more in any combination. When the button 78 of "Present" at the lower part of the screen is pressed, the gift information indicating the selected gratitude gift is included in the gratitude information. The gratitude gifts sent from the customer are managed as gratitude information by the gratitude information management department 30.

[0046] The screen of FIG. 8 may be displayed after the button 74 of "Send a gratitude stamp" is pressed on the screen of FIG. 7. In this case, after sending the gratitude stamp and gratitude message, a gratitude gift can be given as an additional gratitude, and more gratitude can be conveyed from the customer to the organization, group or employee.

[0047] Returning to FIG. 1, the organizational terminal 15 will be described. The organizational terminal 15 is a terminal used by the organization or group to which an employee belongs, and is used, for example, by the administrator of the organization or group. The organizational terminal 15 is a personal computer, a tablet terminal, etc. installed in the store or office of the organization or group. The organizational terminal 15 may be a smartphone held by the administrator. The organizational terminal 15 includes a communication unit 50, a gratitude information display unit 52, a gift information conferring unit 54, and a map display unit 56.

[0048] The communication unit 50 communicates with the information processing device 12 through the network 18. The communication unit 50 transmits the information input to the organizational terminal 15 to the information processing device 12 and receives the information to be displayed on the organizational terminal 15 from the information processing device 12.

[0049] The gratitude information display unit 52 acquires the gratitude information managed by the gratitude information management unit 30 from the information processing device 12 through the communication unit 50 and causes it to be displayed on the organizational terminal 15. The gratitude information display unit 52 displays the gratitude information associated with a specific organization or group. The gratitude information display unit 52 may acquire at least one piece of gratitude information transmitted from a customer and list-display them in chronological order, group order, employee order, etc.

[0050] The gift information conferring unit 54 causes an input screen for conferring gift information to be displayed on the organizational terminal 15 to the employees belonging to the organization or group. The gift information conferring unit 54 displays the un-conferred gift information among the gift information given by the customer that has not been conferred to the employees. The gift information conferring unit 54 selects the employee to whom the gift information is to be conferred and displays an input screen for setting the gift information to be conferred to the selected employee. The gift information conferring unit 54 may display an input screen that allows a plurality of employees to whom the gift information is to be conferred to be selected, so that the gift information can be conferred to the selected plurality of employees at once.

[0051] FIG. 9 is a diagram schematically showing an example of a gift giving screen. On the gift giving screen, a plurality of gifts 80a, 80b, 80c that are candidates for giving are displayed together with the number of available gifts. In the example of FIG. 9, the number of available chocolates with gift ID "G00001" is "12", the number of available snack foods with gift ID "G00002" is "17", and the number of available drinks with gift ID "G00003" is "21". The number of available gifts includes, for example, the cumulative number of ungranted gifts among the gifts given by customers that have not been given to employees. The number of available gifts may further include the remaining number of gifts that can be given to employees as welfare benefits in an organization or group. By selecting any one of the plurality of gifts 80a to 80c, the gift to be given to the employee can be selected. In the example of FIG. 9, the chocolate shown by reference numeral 80a is selected.

[0052] On the gift giving screen, a selection section 82 for the recipient of the gift information is displayed. The selection section 82 is configured to be able to select any one of a plurality of employees displayed, for example, in a pull-down list. After selecting an employee in the selection section 82 and pressing the add button 84, the selected employee is added to the recipient list 86. For example, by repeating the selection of an employee in the selection section 82 and the pressing of the add button 84, a plurality of employees can be added to the recipient list 86. After that, when the confirmation button 88 is pressed, gift information indicating the selected gift 80a (for example, chocolate) is given to the employees shown in the recipient list 86.

[0053] Returning to FIG. 1, the map display section 56 causes the organization terminal 15 to display at least one of the gratitude amount map and the gratitude flow map generated by the map generation section 34. The map display section 56 can display an input operation section for enlarging and reducing, switching the display position, and switching the display content of the gratitude amount map or the gratitude flow map.

[0054] Next, the employee terminal 16 will be described. The employee terminal 16 is a terminal used by employees belonging to an organization or group, and for example, it is a smartphone, tablet terminal, personal computer, etc. owned by an employee. The employee terminal 16 includes a communication unit 60, a display operation unit 62, a reading unit 64, a gratitude information display unit 66, and a gift information utilization unit 68.

[0055] The communication unit 60, the display operation unit 62, and the reading unit 64 can be configured in the same manner as, for example, the communication unit 40, the display operation unit 42, and the reading unit 44 provided in the customer terminal 14.

[0056] The gratitude information display unit 66 causes the display operation unit 62 to display a browsing screen for browsing the gratitude information managed by the gratitude information management unit 30. The gratitude information display unit 66 displays, for example, a gratitude message or a gratitude stamp included in the gratitude information regarding the organization or group to which the employee belongs. The gratitude information display unit 66 displays, for example, a gratitude message or a gratitude stamp included in the gratitude information sent to the individual employee.

[0057] The gift information utilization unit 68 causes the display operation unit 62 to display a gift utilization screen for utilizing the gift information given to the employee. The gift information utilization unit 68 displays an input screen for the employee to use the gift information given to the employee by himself / herself. Instead of using the gift given to the employee by himself / herself, the gift information utilization unit 68 displays an input screen for transferring it to another employee or another organization, or an input screen for donating it to a charity organization, etc.

[0058] FIG. 10 is a diagram schematically showing an example of the display of the gift utilization screen. On the gift utilization screen, a plurality of available gifts 90a, 90b are displayed together with the available number and the expiration date. By selecting any one of the plurality of gifts 90a, 90b, the gift to be used can be selected. In the example of FIG. 10, the chocolate confectionery indicated by reference numeral 90a is selected. On the gift utilization screen, as the methods of using the gift, buttons 92, 94, 96, 98 for "use by oneself", "support", "share", and "donate" are displayed.

[0059] When the "Use by Myself" button 92 is pressed, the selected gift can be used by oneself. For example, a digital coupon for actually using the gift shown in the gift information is issued, and a one-dimensional or two-dimensional barcode for using the digital coupon is displayed on the display operation unit 62. When the "Support" button 94 is pressed, one can take the position of a customer and transfer the gift to another organization or another employee. For example, with a function similar to that of the gratitude information input unit 46, the selected gift can be transferred to another organization or another employee. When the "Distribution" button 96 is pressed, the selected gift can be transferred to another employee belonging to the same organization or group. For example, with a function similar to that of the gift information granting unit 54, the selected gift can be transferred to another employee. When the "Donate" button 98 is pressed, a selection screen for selecting at least one charity candidate to be donated to is displayed, and the selected gift can be transferred to another organization such as a charity.

[0060] Next, the operation of the information processing system 10 will be described. The information processing device 12 acquires gratitude information and gift information from the customer terminal 14 and stores them in the gratitude information management unit 30. The information processing device 12 acquires gift granting information for granting gift information to employees from the organization terminal 15 and stores it in the gift information management unit 32. The information processing device 12 notifies the employee terminal 16 of the gift information granted to the employee. The information processing device 12 acquires gift use information or gift transfer information from the employee terminal 16 and stores it in the gift information management unit 32. The information processing device 12 generates a gratitude amount map based on the gratitude information stored in the gratitude information management unit 30. The information processing device 12 generates a gratitude flow map based on the gift transfer information stored in the gift information management unit 32.

[0061] In the above-described embodiments, blockchain technology may be applied to the transmission and reception of gratitude information and gift information. For example, gratitude information and gift information may be issued as cryptocurrencies or NFTs (Non Fungible Tokens), and the flow of giving and receiving gratitude information and gift information among customers, organizations, groups, and employees may be recorded. Thereby, the circulation and connection of gratitude among customers, organizations, groups, and employees may be made visible.

[0062] The embodiment may be a program for causing a computer to realize a function for implementing the above-described method, or may be a recording medium storing the program. The recording medium storing such a program may be a non-transitory and tangible computer-readable storage medium, and may be a non-volatile memory, a magnetic recording medium such as a magnetic tape or a magnetic disk, or an optical recording medium such as an optical disk.

[0063] Hereinafter, some aspects of the present disclosure will be described.

[0064] A first aspect is an information processing system including an acquisition unit that acquires gratitude information regarding gratitude given from a customer to an organization or an employee of the organization, and a gift information management unit that enables an employee to be given gift information indicating a gift that can be used according to the acquired gratitude information. According to the first aspect, a mechanism for a customer to give gratitude to an employee can be provided, and the motivation of the employee can be enhanced. Further, instead of directly giving a gift corresponding to the gratitude information given by the customer to the employee, by making it possible to give the gift from the organization to which the employee belongs to the employee, the gift can be given while considering fairness among employees, etc., and the psychological safety of the employee in the workplace can be enhanced.

[0065] The second aspect is the information processing system according to the first aspect, further comprising a map generation unit that generates a gratitude amount map showing the cumulative amount of gratitude for each position associated with the gratitude information. According to the second aspect, it is possible to visualize the locations where the amount of gratitude from customers is large and map the gratitude economy.

[0066] The third aspect is the information processing system according to the first or second aspect, wherein the gift information management unit makes the gift information given to an employee transferable to another organization or another employee. According to the third aspect, by making the given gift transferable, the benefits from gratitude can be distributed to many people, and the flow of gratitude can be promoted.

[0067] The fourth aspect is the information processing system according to the third aspect, further comprising a map generation unit that generates a gratitude flow map showing the flow of gratitude from a first position related to the organization or employee that is the transferor of the gift information to a second position related to another organization or another employee that is the transferee of the gift information. According to the fourth aspect, instead of using the gift information given to an employee as it is, it is possible to visualize the flow of altruistic love in which it is distributed to other organizations or other employees, and map the cycle of gratitude.

[0068] The fifth aspect is the information processing system according to any one of the first to fourth aspects, wherein the gratitude information includes at least one of character information indicating the content of gratitude, image information indicating the content of gratitude, and gift information indicating available gifts. According to the fifth aspect, since gratitude information can be generated by arbitrarily combining characters, images, and gifts according to the degree of gratitude, the flow of gratitude can be promoted.

[0069] The sixth aspect is an information processing system according to any one of the first to fifth aspects, wherein the gift information includes expiration information regarding the expiration date of the gift, and when the gift information is transferred, the gift information management unit updates the expiration information included in the gift information. According to the sixth aspect, by setting an expiration date for the given gift, the use and transfer of the gift can be promoted. Also, by updating the expiration date at the time of gift transfer, the use and re-transfer of the gift can be promoted.

[0070] The seventh aspect is an information processing system according to any one of the first to sixth aspects, wherein the gift information includes expiration information regarding the expiration date of the gift, and when the gift information is transferred, the gift information management unit updates the expiration information included in the gift information according to the organization or employee who is the transferee of the gift information. According to the seventh aspect, by setting an expiration date for the given gift, the use and transfer of the gift can be promoted. Also, by updating the expiration date according to the transferee of the gift, an expiration date suitable for the transferee of the gift can be set, and the use and re-transfer of the gift can be more suitably promoted.

[0071] The eighth aspect is a program that causes a computer to execute a function of acquiring gratitude information regarding gratitude given from a customer to an organization or an employee of the organization, and a function of enabling the employee to be given gift information indicating a gift that can be used according to the acquired gratitude information. According to the eighth aspect, a mechanism for a customer to give gratitude to an employee can be provided, and the motivation of the employee can be enhanced. Also, rather than directly giving a gift corresponding to the gratitude information given by the customer to the employee, by making it possible to give the gift to the employee from the organization to which the employee belongs, the gift can be given while considering fairness among employees, etc., and the psychological safety of the employee in the workplace can be enhanced.

[0072] Any combination of the configurations according to the above-described embodiments or aspects is also useful as an embodiment of the present disclosure. The new embodiment resulting from the combination has the effects of the combined examples and modifications. It is also understood by those skilled in the art that the functions to be fulfilled by each constituent element described in the claims are realized by a single one of the constituent elements shown in the examples and modifications or by their cooperation.

Description of Reference Numerals

[0073] 10… Information processing system, 12… Information processing apparatus, 14… Customer terminal, 15… Organization terminal, 16… Employee terminal, 20… Acquisition unit, 30… Gratitude information management unit, 32… Gift information management unit, 34… Map generation unit, 46… Gratitude information input unit, 52… Gratitude information display unit, 54… Gift information granting unit, 56… Map display unit, 66… Gratitude information display unit, 68… Gift information utilization unit.

Claims

1. An acquisition unit that acquires gratitude information regarding gratitude given from a customer to an organization or an employee of the organization; A gift information management unit that enables an employee to be given gift information indicating a gift that can be used according to the acquired gratitude information; An information processing system comprising the above.

2. The information processing system according to claim 1, further comprising a map generation unit that generates a gratitude amount map indicating the cumulative amount of gratitude for each position associated with the gratitude information. The information processing system according to claim 1.

3. The gift information management unit enables the gift information given to an employee to be transferred to another organization or another employee. The information processing system according to claim 1.

4. The information processing system according to claim 3, further comprising a map generation unit that generates a gratitude flow map indicating the flow of gratitude from a first position regarding an organization or an employee that is the transfer source of the gift information to a second position regarding another organization or another employee that is the transfer destination of the gift information. The information processing system according to claim 3.

5. The gratitude information includes at least one of character information indicating the content of gratitude, image information indicating the content of gratitude, and gift information indicating a gift that can be used. The information processing system according to any one of claims 1 to 4.

6. The gift information includes expiration information regarding the expiration date of the gift. When the gift information is transferred, the gift information management unit updates the expiration information included in the gift information. The information processing system according to any one of claims 1 to 4.

7. The gift information includes expiration information regarding the expiration date of the gift. When the gift information is transferred, the gift information management unit updates the expiration information included in the gift information according to the organization or employee that is the transfer destination of the gift information. The information processing system according to any one of claims 1 to 4.

8. A function of acquiring gratitude information regarding gratitude given from a customer to an organization or an employee of the organization; A function of enabling an employee to be given gift information indicating a gift that can be used according to the acquired gratitude information; A program for causing a computer to execute the above.

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