Information processing device, method, program, and system

Abstract

To visualize the characteristics (individuality) of an organization.SOLUTION: A program relating to one aspect of this disclosure is a program that makes a computer function as means for: acquiring answers to a plurality of questions from members of an organization including at least one group; calculating scores about trust object members belonging to each group feel in a person belonging to each of one or more calculation units in each group; generating diagnostic information of the organization on the basis of the scores; and outputting the diagnostic information.SELECTED DRAWING: Figure 4

Description

Technical Field

[0001] The present disclosure relates to an information processing apparatus, method, program, and system.

Background Art

[0002] For example, when promoting organizational improvement such as in a company, it is useful to visualize the characteristics (personality) of the organization.

[0003] Patent Document 1 discloses a technical idea intended to appropriately diagnose whether an organization has the soil for creating open innovation.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] The technical idea described in Patent Document 1 may be useful for diagnosing the characteristics (personality) of an organization from the perspective of whether the organization has the soil for creating open innovation, but it cannot be directly applied to the diagnosis of the characteristics of an organization from other perspectives.

[0006] An object of the present disclosure is to visualize the characteristics (personality) of an organization from a perspective different from the above background art.

Means for Solving the Problems

[0007] A program according to one aspect of the present disclosure causes a computer to function as means for obtaining answers to a plurality of questions from members of an organization including at least one group, means for calculating, for each group, a score regarding the trust felt by target members belonging to the group towards each person belonging to each of one or more calculation units based on the answers, means for generating diagnostic information of the organization based on the score, and means for outputting the diagnostic information.

Brief Description of the Drawings

[0008]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Figure 7

Embodiments for Carrying Out the Invention

[0009] Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings. In the drawings for explaining the embodiment, the same reference numerals are generally given to the same components, and the repeated description thereof will be omitted.

[0010] (1) Configuration of the Information Processing System The configuration of the information processing system will be described. FIG. 1 is a block diagram showing the configuration of the information processing system of the present embodiment.

[0011] As shown in FIG. 1, the information processing system 1 includes a client device 10 and a server 30. The client device 10 and the server 30 are connected via a network (e.g., the Internet or an intranet) NW.

[0012] The client device 10 is an example of an information processing device. The client device 10 is, for example, a smartphone, a tablet terminal, or a personal computer. In the example of FIG. 1, the number of client devices 10 is one, but the number of client devices 10 may be two or more.

[0013] The user of the client device 10 is, for example, a member of the organization to be diagnosed. The user answers the plurality of questions presented from the server 30 using the client device 10. In addition, at least a part of the users (for example, users granted access rights such as employees in the personnel department and management) can access the diagnostic information presented from the server 30 using the client device 10.

[0014] The server 30 is an example of an information processing device. The server 30 is, for example, a server computer.

[0015] (1-1) Configuration of the client device The configuration of the client device will be described. FIG. 2 is a block diagram showing the configuration of the client device of the present embodiment.

[0016] As shown in FIG. 2, the client device 10 includes a storage device 11, a processor 12, an input / output interface 13, and a communication interface 14. The client device 10 is connected to a display 21.

[0017] The storage device 11 is configured to store programs and data. The storage device 11 is, for example, a combination of a ROM (Read Only Memory), a RAM (Random Access Memory), and a storage (e.g., a flash memory or a hard disk).

[0018] The program includes, for example, the following programs. ·Program of the OS (Operating System) ·Program of an application (e.g., web browser) that executes information processing

[0019] The data includes, for example, the following data. ·Database referred to in information processing ·Data obtained by executing information processing (i.e., execution result of information processing)

[0020] The processor 12 is a computer that realizes the functions of the client device 10 by starting the program stored in the storage device 11. The processor 12 is, for example, at least one of the following. ·CPU (Central Processing Unit) ·GPU (Graphic Processing Unit) ·ASIC (Application Specific Integrated Circuit) ·FPGA (Field Programmable Gate Array)

[0021] The input / output interface 13 is configured to acquire information (e.g., user instruction) from an input device connected to the client device 10 and output information (e.g., image) to an output device connected to the client device 10.

[0022] The input device is, for example, a keyboard, a pointing device, a touch panel, or a combination thereof. The output device is, for example, a display 21, a speaker, or a combination thereof.

[0023] The communication interface 14 is configured to control communication between the client device 10 and an external device (e.g., server 30).

[0024] The display 21 is configured to display an image (a still image or a moving image). The display 21 is, for example, a liquid crystal display or an organic EL display.

[0025] (1-2) Configuration of the server The configuration of the server will be described. FIG. 3 is a block diagram showing the configuration of the server according to the present embodiment.

[0026] As shown in FIG. 3, the server 30 includes a storage device 31, a processor 32, an input / output interface 33, and a communication interface 34.

[0027] The storage device 31 is configured to store programs and data. The storage device 31 is, for example, a combination of a ROM, a RAM, and a storage (e.g., a flash memory or a hard disk).

[0028] The programs include, for example, the following programs. · An OS program · A program of an application that executes information processing

[0029] The data includes, for example, the following data. · A database referred to in information processing (e.g., a database in which a plurality of questions described later are registered) · The execution result of information processing

[0030] The processor 32 is a computer that realizes the functions of the server 30 by starting the programs stored in the storage device 31. The processor 32 is, for example, at least one of the following. · CPU · GPU · ASIC · FPGA

[0031] The input / output interface 33 is configured to obtain information (e.g., a user's instruction) from an input device connected to the server 30 and output information (e.g., an image) to an output device connected to the server 30.

[0032] The input device is, for example, a keyboard, a pointing device, a touch panel, or a combination thereof. The output device is, for example, a display.

[0033] The communication interface 34 is configured to control communication between the server 30 and an external device (e.g., the client device 10).

[0034] (2) One aspect of the embodiment One aspect of this embodiment will be described. FIG. 4 is an explanatory diagram of one aspect of this embodiment.

[0035] As shown in FIG. 4, the information processing system 1 diagnoses an organization composed of a plurality of members ME1. Here, the organization is typically a single company, but according to this embodiment, an organization composed of a plurality of related companies can also be diagnosed. Also, whether the organization has a profit purpose or not is not a concern.

[0036] The plurality of members ME1 are classified into at least one group. The group is, for example, a department, but may also be a branch, a single company, or other organizational structure units.

[0037] The server 30 presents a plurality of predetermined questions to the member ME1. The member ME1 answers the plurality of presented questions using the client device 10. The server 30 obtains the answers by the member ME1 from the client device 10.

[0038] For each group included in the organization, the server 30 calculates, based on the responses of the members (hereinafter referred to as "target members") belonging to the group, a score regarding the trust felt by the target members for each person belonging to one or more predetermined units (hereinafter referred to as "calculation units"). In other words, the plurality of questions described above are designed in advance to enable the calculation of such a score. Note that the definition of trust will be described later.

[0039] Based on the scores calculated for each combination of a group and a calculation unit, the server 30 generates diagnosis information of the organization. The server 30 presents the generated diagnosis information to, for example, the management layer MA2 of the organization via the client device 10. The management layer MA2 can grasp the current situation of the organization with reference to the diagnosis information and consider actions for organizational improvement.

[0040] As described above, according to the present embodiment, the characteristics (personality) of the organization can be visualized from the perspective of the trust felt by the members of the organization for the relevant parties. For example, it is possible to support the discovery of issues for organizational improvement, such as conflicts between departments and strong self-reliance.

[0041] (3) Information processing The information processing of the present embodiment will be described.

[0042] (3-1) Questionnaire processing The questionnaire processing of the present embodiment will be described. FIG. 5 is a flowchart of the questionnaire processing of the present embodiment.

[0043] The questionnaire processing of the present embodiment can be started, for example, when the user of the client device 10 logs in as the account of a member of the organization to be diagnosed and gives a user instruction to the client device 10 to start the questionnaire. The server 30 can repeatedly perform the questionnaire processing of FIG. 5 until a predetermined questionnaire period ends or responses are obtained from all members of the organization to be diagnosed.

[0044] As shown in FIG. 5, the server 30 executes the output of questions (S130). Specifically, the server 30 acquires data of a plurality of questions for organizational diagnosis and transmits it to the client device 10. The client device 10 receives the plurality of question data transmitted by the server 30 and presents it to the user (member of the organization) via the output device. The client device 10 may display the questions on the display 21 or output them as audio from the speaker. The data of the plurality of questions may be stored in the storage device 31 or in an external device.

[0045] Here, the definition of "trust" in this specification will be described. The definition as a constituent concept of "trust" is the sense of trust held towards others in economic activities. Specifically, the expectation based on the evaluation of the "intention" and "ability" of others is the sense of trust. In particular, the sense of trust in a situation where there is a risk (hazard x probability) that others can betray the expectation is called trust. An action indicating "trust" in economic activities is, for example, an act of actively disclosing one's own information or an act of transferring the discretion of work that generates responsibility for oneself to others. In the former case, there is a certain probability of the risk that the other party will not disclose information after self-disclosure. In the latter example, there is a certain probability of the risk that the other party to whom the discretion has been transferred cannot achieve the work and one has to take responsibility afterwards. Even in such a situation with such risks, when one evaluates the "intention" and "ability" of others and takes an action indicating trust, it is called "trusting". The operational definition of "trust" is, as an example, a score calculated from the answers of a psychological scale (questionnaire) created based on the above-mentioned constituent concepts.

[0046] The plurality of questions for organizational diagnosis include at least one of the following. · Questions regarding the trust that the respondent feels towards a person in the same department as the respondent · Questions regarding the trust that the respondent feels towards a person in a different department from the respondent · Questions regarding the trust that the respondent feels towards a person in a different organization from the respondent

[0047] Specifically, the respondent will answer to what extent they can agree with the following questions. · "Direct supervisors will not take proactive action unless problems occur or there are strong demands." · "Members of the department and colleagues will disclose necessary information without hiding it." · "Even if they are from different departments within the company, if they find a loophole in me, they will take it to the side that is more convenient for themselves." · "Even people outside the company will support me and those around me as much as possible beyond their own responsibilities."

[0048] Furthermore, multiple questions for organizational diagnosis can include at least one of the following. · Questions regarding the respondent's work engagement · Questions regarding the respondent's psychological safety · Questions regarding the respondent's subjectivity · Questions regarding the respondent's self-discipline · Questions regarding the regulatory focus of the respondent's motivation

[0049] After step S130, the server 30 executes answer acquisition (S131). Specifically, the server 30 receives answer data for the questions output in step S130 from the client device 10. The server 30 stores the answer data in the storage device 31. The server 30 may anonymize the answer data and store it in the storage device 31 so that the answering member cannot be identified.

[0050] Note that question output (S130) and answer acquisition (S131) may be repeated in units of a subset of multiple questions for organizational diagnosis (for example, one question at a time).

[0051] (3-2) Organizational Diagnosis Process The organizational diagnosis process of this embodiment will be described. FIG. 6 is a flowchart of the organizational diagnosis process of this embodiment. FIG. 7 is a diagram showing an example of a screen displayed in the organizational diagnosis process of this embodiment.

[0052] The tissue diagnosis process of this embodiment can be started in response to the expiration of a predetermined questionnaire period, the receipt of responses from all members of the tissue to be diagnosed, or a request from a user (e.g., management) who has the authority to view the diagnostic information.

[0053] As shown in FIG. 6, the server 30 executes the evaluation of individual indicators (S230). Specifically, the server 30 evaluates the individual indicators of the member (responder) based on the data of the responses of the members. For example, the server 30 can evaluate at least one of the following as individual indicators. · The subjectivity of the responder · The self-discipline of the responder · The regulatory focus of the responder's motivation Furthermore, the server 30 may perform statistical processing on the individual indicators of each member (responder) in units of groups or organizations to determine representative individual indicators (e.g., the average value, median, mode, etc. of individual indicators) or the distribution of individual indicators (e.g., the variance, standard deviation, histogram, etc. of individual indicators) in the group or organization.

[0054] Note that the server 30 may evaluate the individual indicators of each member every time it receives the response data of each member in the questionnaire process (FIG. 5). In this case, in the tissue diagnosis process, the evaluation of individual indicators (S230) can be omitted.

[0055] After step S230, the server 30 executes the evaluation of organizational indicators (S231). Specifically, the server 30 calculates a trust score as an organizational indicator regarding the group or organization to which the member (responder) belongs based on the response data of the members. As an example, the server 30 calculates, for each group included in the organization, a score regarding the trust felt by the target member belonging to the group for each person belonging to each of one or more calculation units based on the response of the target member.

[0056] In the first example of the evaluation of the organizational index (S231), the calculation unit is the group to which the target member belongs. That is, the server 30 calculates a score regarding the trust felt towards people belonging to the same group (for example, the same department) as the target member (hereinafter referred to as the "in-group score").

[0057] In the second example of the evaluation of the organizational index (S231), the calculation unit is a group that is included in the organization to be diagnosed but to which the target member does not belong. That is, the server 30 calculates a score regarding the trust felt towards people belonging to different groups (for example, different departments) of the same organization as the target member (hereinafter referred to as the "inter-group score").

[0058] In the third example of the evaluation of the organizational index (S231), the calculation unit is an organization different from the organization to be diagnosed. That is, the server 30 calculates a score regarding the trust felt towards people belonging to different organizations (for example, different companies) as the target member (hereinafter referred to as the "inter-organization score").

[0059] The fourth example of the evaluation of the organizational index (S231) is a combination of a plurality of the above first to third examples.

[0060] Further, the server 30 may calculate a representative score of the entire organization (for example, the average value, median, mode, etc. of the scores), or the distribution of scores across the organization (for example, the variance, standard deviation, histogram, etc. of the scores) by statistically processing the scores calculated for each group. Note that it is also possible to omit such processing and treat the scores for each member as individual indicators.

[0061] The server 30 may further evaluate at least one of the following as an organizational index regarding the group or organization to which the member (respondent) belongs based on the data of the member's response. · The work engagement of the group or organization to which the respondent belongs · The psychological safety of the group or organization to which the respondent belongs

[0062] After step S231, the server 30 executes generation of diagnostic information (S232). Specifically, the server 30 generates diagnostic information by diagnosing an organization based on at least one evaluation result of step S230 or step S231.

[0063] In the first example of generation of diagnostic information (S232), the server 30 generates information that enables comparison of a plurality of different scores calculated in step S231 with each other. For example, the server 30 compares a plurality of different scores (for example, determination of magnitude, calculation of difference, or calculation of ratio), and generates a comparison result as diagnostic information. Alternatively, the server 30 may include the plurality of different scores themselves in the diagnostic information. For example, the server 30 may generate a map image described later.

[0064] In the second example of generation of diagnostic information (S232), the server 30 estimates the degree of influence of a plurality of scores calculated in step S231 on changes in personal indicators evaluated in step S230 or other organizational indicators evaluated in step S231. For example, the server 30 further refers to scores calculated in the past and personal indicators or organizational indicators (other than scores) evaluated in the past, and can treat the correlation between each score and each personal indicator or organizational indicator as the degree of influence of the score on changes in the personal indicator or organizational indicator. The server 30 generates, as diagnostic information, information indicating scores for which the degree of influence is estimated to satisfy a predetermined condition. The predetermined condition may be, for example, that the average, maximum value, or minimum value of the degree of influence on changes in personal indicators or organizational indicators is the largest. Thereby, for example, it is possible to visualize which of trust within a group, trust between groups, and trust between organizations should be preferentially improved to most expect improvement in personal indicators or organizational indicators.

[0065] In the third example of generating diagnostic information (S232), the server 30 determines the tissue type that matches the tissue to be diagnosed among a plurality of tissue types based on the plurality of scores calculated in step S231. The tissue type represents a type defined based on the tendency analysis of the characteristics (especially psychological characteristics) of the constituent members of the tissue. For example, a combination of a plurality of scores is defined for each tissue type, and the server 30 may search for the tissue type closest to the combination of the plurality of scores calculated in step S231. Further, the server 30 may determine the tissue type based on individual indicators or organizational indicators in addition to the scores. The server 30 generates information indicating the tissue type determined to be suitable for the tissue to be diagnosed as diagnostic information.

[0066] In the fourth example of generating diagnostic information (S232), the server 30 generates information that can compare each of the plurality of different scores calculated in step S231 with a reference value. The reference value may be, for example, the corresponding score or its representative value in other tissues in the same industry as the tissue to be diagnosed, or the corresponding score or its representative value in other groups in the tissue to be diagnosed, or the past score or its representative value in the tissue to be diagnosed. For example, the server 30 compares each of the plurality of different scores with the reference value (for example, determining magnitude, calculating a difference, or calculating a ratio), and generates the comparison result as diagnostic information. Alternatively, the server 30 may include combinations of the plurality of different scores and their respective reference values in the diagnostic information.

[0067] The fifth example of generating diagnostic information (S232) is a combination of a plurality of the above first to fourth examples.

[0068] After step S232, the server 30 executes output of diagnostic information (S233). Specifically, the server 30 transmits the diagnostic information generated in step S232 to the client device 10. The client device 10 receives the diagnostic information and presents the diagnostic information to the user. For example, the client device 10 outputs an image or voice based on the diagnostic information from the display 21 or the speaker. The diagnostic information may include data of the image or voice itself, or may include data for generating the image or voice.

[0069] As an example, the client device 10 may display the screen of FIG. 7 on the display 21. The screen of FIG. 7 includes objects J21 to J23.

[0070] The object J21 displays a map image. The map image is an example of information that enables comparison of a plurality of different scores. The map image includes an object J21a, objects J21b1 to J21b3, and objects J21c1 to J21c3.

[0071] The object J21a is an element corresponding to the reference point of the map image. The object J21b1, together with the object J21c1, represents the in-group score. The object J21b2, together with the object J21c2, represents the inter-group score. The object J21b3, together with the object J21c3, represents the inter-organization score.

[0072] The object J21c1 represents the distance between the object J21a and the object J21b1, and the distance corresponds to the in-group score. As an example, the distance between the object J21a and the object J21b1 may be determined to decrease (e.g., be inversely proportional) with an increase in the in-group score.

[0073] Object J21c2 represents the distance between object J21a and object J21b2, and this distance corresponds to the inter-group score. As an example, the distance between object J21a and object J21b2 can be defined to decrease (e.g., be inversely proportional) with an increase in the inter-group score.

[0074] Object J21c3 represents the distance between object J21a and object J21b3, and this distance corresponds to the inter-organization score. As an example, the distance between object J21a and object J21b3 can be defined to decrease (e.g., be inversely proportional) with an increase in the inter-organization score.

[0075] Note that the map image may be prepared for each group or one may be prepared for each organization based on the representative score of the entire organization.

[0076] Object J22 displays the intra-group score, the inter-group score, and the inter-organization score. Furthermore, object J22 displays information indicating the difference from the reference value of each score (an example of information that can compare the score and the reference value). Note that object J22 may display the score for each group or the representative score of the entire organization.

[0077] Object J23 displays a text corresponding to the diagnostic result of the organization based on the score. This text can include information indicating the tissue type determined to be suitable for the tissue to be diagnosed.

[0078] (4) Parentheses As described above, the server 30 of the present embodiment acquires answers to a plurality of questions from the members of an organization including at least one group, and for each group, calculates a score regarding the trust felt by the target members belonging to the group for the persons belonging to each of one or more calculation units based on the answers. The server 30 generates diagnostic information of the organization based on the score and outputs the diagnostic information. Thereby, the members of the organization can visualize the characteristics (personality) of the organization from the perspective of the trust felt for the related parties. For example, it is possible to assist in discovering issues for improving the organization, such as conflicts between departments and strong self-reliance.

[0079] The calculation unit may include at least one of a group to which the target member belongs, a group included in the organization but to which the target member does not belong, or an organization different from the organization. Thereby, the members of the organization can visualize the characteristics of the organization from the perspective of the trust felt for at least one related party within the group, between groups, or between organizations.

[0080] The calculation unit may include at least a first calculation unit and a second calculation unit. The server 30 may calculate, for each group, a plurality of scores including a first score regarding the trust felt by the target members belonging to the group for the persons belonging to the first calculation unit and a second score regarding the trust felt for the persons belonging to the second calculation unit based on the answers. Thereby, the members of the organization can visualize the characteristics of the organization from the perspective of the difference in trust felt for related parties with different distances in the organizational structure.

[0081] The server 30 may generate diagnostic information including information that can compare the first score and the second score. Thereby, the members of the organization can compare the trust felt for related parties with different distances in the organizational structure and visualize the characteristics of the organization.

[0082] Information that can compare the first score and the second score may include a map image in which the distance between the first element and the second element is represented by a distance corresponding to the first score, and the distance between the first element and the third element is represented by a distance corresponding to the second score. As a result, members of the organization can express in an intuitive and easy-to-understand form the difference in trust felt towards related parties with different distances in the organizational structure.

[0083] The server 30 may evaluate an individual index or an organizational index different from the plurality of scores, estimate the degree of influence of the plurality of scores on the change of the individual index or the organizational index, and generate diagnostic information including information indicating the score estimated to satisfy a predetermined condition when the degree of influence satisfies the predetermined condition. Thereby, it is possible to propose a score expected to be important for improving an individual index or an organizational index (other than the score).

[0084] The server 30 may determine an organizational type suitable for the organization based on the plurality of scores among the plurality of organizational types, and generate diagnostic information including information indicating the organizational type determined to be suitable for the organization. Thereby, the tendency of the organization (typical strengths, problems, points to note, etc.) can be expressed in an intuitive and easy-to-understand form.

[0085] The server 30 may generate diagnostic information including information that can compare the score with a reference value. Thereby, the goodness or badness of the score can be expressed in an intuitive and easy-to-understand form.

[0086] (5) Other variations The storage device 11 may be connected to the client device 10 via the network NW. The display 21 may be integrated with the client device 10. The storage device 31 may be connected to the server 30 via the network NW.

[0087] In the above description, an example in which each step is executed in a specific order in each process has been shown. However, the execution order of each step is not limited to the example described as long as there is no dependency. Also, the process described as being performed by any one device may be performed by another device, or the process described as being performed by an exchange between a plurality of devices may be performed by a single device. For example, each step of the above information processing can be executed by either the client device 10 or the server 30.

[0088] As described above in detail for the embodiments of the present invention, the scope of the present invention is not limited to the above embodiments. Also, the above embodiments can be variously improved and modified without departing from the gist of the present invention. Further, the above embodiments and modifications can be combined.

Explanation of Reference Numerals

[0089] 1: Information processing system 10: Client device 11: Storage device 12: Processor 13: Input / output interface 14: Communication interface 21: Display 30: Server 31: Storage device 32: Processor 33: Input / output interface 34: Communication interface

Claims

1. A computer, means for obtaining answers to a plurality of questions from members of an organization including at least one group, for each of the groups, means for calculating a score regarding the trust felt by the target members belonging to the group towards the persons belonging to each of one or more calculation units based on the answers, means for generating diagnostic information of the organization based on the score, means for outputting the diagnostic information, A program that functions as such.

2. The calculation unit includes at least one of the group to which the target member belongs, a group included in the organization but to which the target member does not belong, or an organization different from the organization, The program according to claim 1.

3. The calculation unit includes at least a first calculation unit and a second calculation unit, The means for calculating, for each of the groups, calculates a plurality of scores including a first score regarding the trust felt by the target members belonging to the group towards the persons belonging to the first calculation unit and a second score regarding the trust felt towards the persons belonging to the second calculation unit based on the answers, The program according to claim 2.

4. The means for generating generates the diagnostic information including information that can compare the first score and the second score, The program according to claim 3.

5. The information that can compare the first score and the second score includes a map image in which the distance between a first element and a second element is expressed as a distance corresponding to the first score, and the distance between the first element and a third element is expressed as a distance corresponding to the second score, The program according to claim 4.

6. Further cause the computer to function as means for evaluating an individual index or an organizational index different from the plurality of scores. The generating means estimates the degree of influence of the plurality of scores on changes in the individual index or the organizational index, and generates the diagnostic information including information indicating scores for which it is estimated that the degree of influence satisfies a predetermined condition. The program according to claim 3.

7. The generating means determines an organizational type suitable for the organization among a plurality of organizational types based on the plurality of scores, and generates the diagnostic information including information indicating the organizational type determined to be suitable for the organization. The program according to claim 3.

8. The generating means generates the diagnostic information including information that enables comparison between the score and a reference value. The program according to claim 2.

9. Means for obtaining answers to a plurality of questions from members of an organization including at least one group; For each group, means for calculating a score related to the trust felt by the target members belonging to the group towards the persons belonging to each of one or more calculation units based on the answers; Means for generating diagnostic information of the organization based on the score; Means for outputting the diagnostic information An information processing apparatus comprising:

10. A computer performs Steps of obtaining answers to a plurality of questions from members of an organization including at least one group; For each group, steps of calculating a score related to the trust felt by the target members belonging to the group towards the persons belonging to each of one or more calculation units based on the answers; Steps of generating diagnostic information of the organization based on the score; Steps of outputting the diagnostic information A method of executing

11. A system including a plurality of information processing devices, means for obtaining answers to a plurality of questions from members of an organization including at least one group; for each of the groups, means for calculating, based on the answers, a score regarding the trust felt by target members belonging to the group towards persons belonging to each of one or more calculation units; means for generating diagnostic information of the organization based on the score; means for outputting the diagnostic information A system comprising

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