Program for household electrical appliance

Abstract

To recommend a user to input evaluation of a household electrical appliance at an appropriate timing.SOLUTION: A program for a household electrical appliance of an embodiment is a program for a household electrical appliance for causing a computer mounted in a household electrical appliance comprising a display, to execute: a detection step of detecting that the operation state of the household electrical appliance is changed; and an evaluation input screen display step of, when the change in the operation state of the household electrical appliance is detected in the detection step, displaying, on the display, an evaluation input screen for inputting evaluation of the household electrical appliance.SELECTED DRAWING: Figure 5

Description

Technical Field

[0001] Embodiments of the present invention relate to a program for household appliances.

Background Art

[0002] Conventionally, in a home appliance management system that manages home appliances (such as air conditioners and refrigerators) connected to a network (the Internet, a general telephone line, a mobile phone line, etc.), there is a known technique of remotely operating home appliances with an app (application) executed on a terminal device (such as a smartphone).

[0003] Also, evaluation information of home appliances by users is useful information for home appliance manufacturers. As a method of collecting evaluation information, for example, there is a method of periodically sending questionnaire request data (including evaluation items) to an app on a smartphone and prompting the user to input evaluations and the like by pop-up display.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] However, in the above-described conventional technology, there is room for improvement in terms of the timing of prompting the user to input evaluations of home appliances. In addition, there is also a method of pre-installing a function that allows the user to input and transmit evaluation information to an app on a smartphone, but in such a method, the possibility that the user will spontaneously input and transmit evaluation information is low.

[0006] Therefore, the problem to be solved by the present invention is to provide a program for household appliances that can prompt the user to input evaluations of home appliances at an appropriate timing.

Means for Solving the Problem

[0007] The home appliance program according to the embodiment causes a computer mounted on a home appliance having a display device to execute a detection step of detecting that the operating state of the home appliance has changed, and an evaluation input screen display step of, when it is detected in the detection step that the operating state of the home appliance has changed, causing the display device to display an evaluation input screen for performing an evaluation input regarding the home appliance.

[0008] Further, the home appliance program may further include an evaluation input promotion screen display step of, when the content of the evaluation input in the evaluation input screen is predetermined content, causing a terminal device connected to the home appliance via a network and having a display unit to display an evaluation input promotion screen for prompting a detailed evaluation input.

[0009] Further, the home appliance program may further include a transmission step of transmitting the evaluation information input in the evaluation input screen to a server device.

[0010] Further, the home appliance program may further include a detailed evaluation input screen display step of, when there is an evaluation input in the evaluation input screen, causing a terminal device connected to the home appliance via a network and having a display unit to display a detailed evaluation input screen for performing a detailed evaluation input.

[0011] Further, in the evaluation input screen display step of the home appliance program, when an application related to the home appliance is installed in a terminal device connected to the home appliance via a network and having a display unit, when the display device displays the evaluation input screen, a detailed evaluation input promotion screen for prompting a detailed evaluation input on the terminal device is further displayed, and when the application is not installed in the terminal device, when the display device displays the evaluation input screen, an installation promotion screen for prompting installation of the application on the terminal device may be further displayed.

[0012] In addition, even if it is detected in the detection step that the operating state of the home appliance has changed, the program for the home appliance may be configured such that the evaluation input screen is not displayed on the display device within a predetermined time from the previous evaluation input.

[0013] In addition, when a predetermined operation is registered for the home appliance from a terminal device connected to the home appliance via a network and having a display unit, in the detection step, it is detected that the operating state of the home appliance has changed and that the predetermined operation has been completed, and in the evaluation input screen display step, when it is detected in the detection step that the operating state of the home appliance has changed and that the predetermined operation has been completed, the evaluation input screen may be displayed on the display device.

[0014] According to the above program for a home appliance, it is possible to prompt the user to input an evaluation of the home appliance at an appropriate timing.

Brief Description of the Drawings

[0015]

Figure 1

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[0016] Hereinafter, embodiments (first to fifth embodiments) of a program for a home appliance according to the present disclosure will be described with reference to the drawings. In this specification, the components according to the embodiments and the descriptions of the components may be described in a plurality of expressions. The components and their descriptions are examples and are not limited by the expressions in this specification. The components may be specified by different names from those in this specification. Also, the components may be described by expressions different from those in this specification.

[0017] (First Embodiment) FIG. 1 is a block diagram showing an example of the configuration of a home appliance management system 1 according to the first embodiment. Hereinafter, when the refrigerator 10A, the washing machine 10B, the air conditioner 10C, the air conditioner 10D, and the microwave oven 10E are not particularly distinguished, they may be referred to as home appliances 10. The home appliance management system 1 mainly includes a server device 40, a terminal device 30, and home appliances 10. All the home appliances 10 are provided in one household.

[0018] The home appliances 10 and the terminal device 30 are connected to a network via a router or the like provided in the household. Also, each of the home appliances 10 is connected to the server device 40 via the network. The network is composed of, for example, the Internet, a general telephone line, a mobile phone line, or the like.

[0019] Note that the refrigerator 10A, washing machine 10B, air conditioner 10C, air conditioner 10D, and microwave oven 10E are examples of home appliances, and the types and numbers are not limited to these.

[0020] The terminal device 30 is, for example, a mobile terminal such as a smartphone or a tablet terminal, and acquires and displays information regarding the home appliance 10 or remotely operates the home appliance 10 via the server device 40. Hereinafter, the case of mainly assuming a smartphone as the terminal device 30 will be described.

[0021] An application program (hereinafter also referred to as an "application" or an "app") for remotely operating the home appliance 10 is installed in the terminal device 30. The user starts the application of the terminal device 30 to remotely operate the home appliance 10. The terminal device 30 communicates with the home appliance 10 via the server device 40 through the network using the application.

[0022] The server device 40 is a computer device that manages the home appliance 10 and relays communication between the terminal device 30 and the home appliance 10.

[0023] Here, with reference to FIG. 2, the functional configuration of the server device 40 will be described. FIG. 2 is a block diagram showing an example of the functional configuration of the server device 40 according to the first embodiment. The server device 40 mainly includes a communication unit 401, a control unit 402, and a storage unit 403.

[0024] The storage unit 403 is a storage medium such as an HDD (Hard Disc Drive) or an SSD (Solid State Drive). The storage unit 403 stores a database or the like for managing the home appliance 10. The database includes items such as, for example, a user ID (Identifier), a device ID, functions, the number of times of function use, and the number of times of device use.

[0025] The user ID is information for identifying the user. The device ID is information for identifying the home appliance 10 managed by the user of the user ID. The function is one or more functions in the home appliance 10 of the device ID. The function usage count is the usage count of the function counted and set for each function. The device usage count is the sum of the function usage counts for each home appliance 10, and becomes the usage count for each home appliance 10.

[0026] The control unit 402 performs various controls. The control unit 402 performs, for example, various controls on the home appliance 10. Specifically, the control unit 402 performs various controls on the home appliance 10 according to an instruction from the application of the terminal device 30. Further, the control unit 402 receives status information and the like from the home appliance 10 and transmits it to the application of the terminal device 30.

[0027] The communication unit 401 is a communication interface for communicating with the home appliance 10 and the terminal device 30.

[0028] Next, with reference to FIG. 3, the functional configuration of the home appliance 10 will be described. FIG. 3 is a block diagram showing an example of the functional configuration of the home appliance 10 of the first embodiment. The home appliance 10 is equipped with a computer. The home appliance 10 includes, for example, a control device 11, a storage device 12, an operation device 13, a display device 14, a communication device 15, a home appliance sensor 16, a home appliance actuator 17, and the like.

[0029] The storage device 12 is composed of a RAM (Random Access Memory), a ROM (Read Only Memory), an SSD (Solid State Drive), etc., and stores various information.

[0030] The operation device 13 and the display device 14 are, for example, a touch panel, and perform information display and reception of operation inputs.

[0031] The communication device 15 is a communication interface for communicating with an external device (server device 40).

[0032] The home appliance sensor 16 is a sensor for detecting various information related to the home appliance 10.

[0033] The home appliance actuator 17 is an actuator for performing various operations related to the home appliance 10.

[0034] The control device 11 is composed of, for example, a CPU (Central Processing Unit) and performs various controls. The control device 11 executes a detection step of detecting that the operating state of the home appliance 10 has changed based on the information obtained from the home appliance sensor 16 and the like. Further, when it is detected in the detection step that the operating state of the home appliance has changed, the control device 11 executes an evaluation input screen display step of causing the display device 14 to display an evaluation input screen for performing an evaluation input related to the home appliance 10.

[0035] Further, the control device 11 executes a transmission step of transmitting the evaluation information input on the evaluation input screen to the server device 40.

[0036] Further, when there is an evaluation input on the evaluation input screen, the control device 11 may execute a detailed evaluation input screen display step of causing the terminal device 30 to display a detailed evaluation input screen for performing a detailed evaluation input.

[0037] Here, FIG. 4 is a diagram showing an example of a display screen (evaluation input screen) in the first embodiment. In FIG. 4, the case of the washing machine 10B is taken as an example of the home appliance 10. For example, when the washing operation is completed in the washing machine 10B, an evaluation input screen as shown in FIG. 4 is pop-up displayed on the display device 14. On the evaluation input screen, three options of "dissatisfied", "ordinary", and "highest" are displayed as options for evaluating the comfort of use of the washing machine 10B. When the user performs an operation of selecting one of these options, the control device 11 detects the operation content. Further, the user can also close this evaluation input screen by pressing the × button without selecting any of the options.

[0038] Here, as an example of the case where the operating state of the home appliance 10 changes and the evaluation content, when the washing machine completes the washing operation and the evaluation of the usability of the washing machine is taken as an example, but it is not limited to this. For example, when the number of times the refrigerator door is opened and closed reaches a predetermined number of times, the evaluation of the refrigerator itself can be considered.

[0039] In addition, when the refrigerator notifies the completion of ice making, the evaluation of the quality of the ice can also be considered. Also, when the rice cooker notifies the completion of cooking, the evaluation of the rice cooker itself and the quality of the cooked rice can be considered. Further, when the heating of the oven range is completed, the evaluation of the oven range itself and the heating condition can be considered. That is, when various operating states of various home appliances 10 change, the home appliances 10 themselves and their functions (performance), etc. can be evaluated.

[0040] Next, with reference to FIG. 5, an example of the processing by the home appliance 10 will be described. FIG. 5 is a flowchart showing an example of the processing by the home appliance 10 in the first embodiment.

[0041] As shown in FIG. 5, in step S1, the control device 11 of the home appliance 10 determines whether the operating state has changed. If Yes, it proceeds to step S2; if No, it returns to step S1.

[0042] In step S2, the control device 11 displays an evaluation input screen (FIG. 4) on the display device 14.

[0043] Next, in step S3, the control device 11 determines whether there is an operation of the end button (× button) on the evaluation input screen (FIG. 4). If Yes, it closes the evaluation input screen (FIG. 4) and ends the processing; if No, it proceeds to step S4.

[0044] In step S4, the control device 11 determines whether there is an evaluation input (selection from any of "dissatisfied", "normal", "highest") on the evaluation input screen (FIG. 4). If Yes, it proceeds to step S5; if No, it returns to step S3.

[0045] In step S5, the control device 11 transmits evaluation information (selection information from "dissatisfied", "ordinary", "highest") to the server device 40.

[0046] Next, in step S6, the control device 11 transmits the evaluation information to the terminal device 30 and causes the terminal device 30 to display a detailed evaluation input screen or the like for performing a detailed evaluation input. Thereafter, the user can input detailed evaluation information using the terminal device 30, and the input information is transmitted to the server device 40. Note that the processing after this step S6 is not essential and may be omitted.

[0047] As described above, according to the first embodiment, by displaying the evaluation input screen (FIG. 4) on the display device 14 when the operating state of the home appliance 10 changes, it is possible to prompt the user to input an evaluation of the home appliance at an appropriate timing. That is, by using the change in the operating state of the home appliance 10 as a trigger for displaying the evaluation input screen, it is possible to increase the possibility that the user notices the evaluation input screen and performs an evaluation input.

[0048] When the terminal device 30 for operating the home appliance 10 is a smartphone, generally many apps are installed on the smartphone. Even if an evaluation input screen related to the home appliance 10 is displayed as a pop-up, there is a high possibility that it will be buried and not subjected to an evaluation input. On the other hand, by displaying the evaluation input screen on the display device 14 of the home appliance 10 as in the first embodiment, the possibility of an evaluation input can be increased.

[0049] Further, by transmitting the evaluation information input on the evaluation input screen to the server device 40, the content can be confirmed later, and the evaluation information can be utilized for the development of the home appliance 10 in the future. Also, it can substitute for a user survey such as a questionnaire regarding the home appliance 10 that has been conducted so far.

[0050] Also, when there is an evaluation input on the evaluation input screen, the terminal device 30 may be caused to display a detailed evaluation input screen for performing a detailed evaluation input. Although it is often difficult to display the detailed input screen spatially on the display device 14 of the home appliance 10, detailed evaluation input can be facilitated by causing the terminal device 30 (smartphone) to display the detailed evaluation input screen instead.

[0051] (Second Embodiment) Next, the second embodiment will be described. Descriptions of matters similar to those in the first embodiment will be omitted as appropriate. FIG. 6 is a diagram showing a first example of a display screen in the second embodiment. FIG. 7 is a diagram showing a second example of a display screen in the second embodiment.

[0052] When the content of the evaluation input on the evaluation input screen is a predetermined content ("dissatisfaction" in FIGS. 6(a) and 7(a)), the control device 11 executes an evaluation input promotion screen display step of causing the terminal device 30 to display an evaluation input promotion screen ( "Evaluate with app" in FIGS. 6(b) and 7(b)) that prompts for a detailed evaluation input on the terminal device 30. That is, when the content of the evaluation is "dissatisfaction", it is beneficial to collect detailed information on how dissatisfied, so the user is guided to input detailed information on the terminal device 30.

[0053] In addition, in FIG. 6(b), when the user wants to change the evaluated content, the user can return to the screen of FIG. 6(a) by operating the "Back" button.

[0054] FIG. 8 is a flowchart showing an example of processing by the home appliance 10 in the second embodiment. Steps S11 to S14 are the same as steps S1 to S4 in FIG. 5.

[0055] If Yes in step S14, in step S15, the control device 11 determines whether the content of the evaluation input on the evaluation input screen (FIGS. 6 and 7) is a predetermined content ("dissatisfaction"). If Yes, it proceeds to step S17, and if No, it proceeds to step S16.

[0056] In step S16, the control device 11 transmits the evaluation information ("normal" or "highest") to the server device 40.

[0057] In step S17, the control device 11 causes the display device 14 to display an evaluation input promotion screen ("evaluate with the app" in FIGS. 6(b) and 7(b)) that prompts for a detailed evaluation input on the terminal device 30.

[0058] Next, in step S18, the control device 11 determines whether there has been an operation on the evaluation input promotion screen ("evaluate with the app" in FIGS. 6(b) and 7(b)). If Yes, it proceeds to step S19. If No (when there is no operation on the "evaluate with the app" button and there is an operation on the "× button"), it proceeds to step S16.

[0059] In step S19, the control device 11 notifies the terminal device 30, that is, it transmits the evaluation information to the terminal device 30 and causes a detailed evaluation input screen or the like for performing a detailed evaluation input to be displayed. Thereafter, the user uses the terminal device 30 to input detailed evaluation information or the like, and the input information is transmitted to the server device 40.

[0060] Thus, according to the second embodiment, when the content of the evaluation input on the evaluation input screen is a predetermined content ("dissatisfaction"), by guiding the user to perform a detailed evaluation input on the terminal device 30, the possibility of collecting useful detailed information can be increased.

[0061] (Third Embodiment) Next, the third embodiment will be described. Descriptions of matters similar to those before the second embodiment will be omitted as appropriate. FIG. 9 is a diagram showing a first example of a display screen in the third embodiment. FIG. 10 is a diagram showing a second example of a display screen in the third embodiment.

[0062] When the control device 11 displays the evaluation input screen, if the terminal device 30 has an application related to the home appliance 10, when displaying the evaluation input screen, the control device 11 further causes a detailed evaluation input promotion screen (\"Evaluate with the app\" in Fig. 9(a)) that prompts for detailed evaluation input on the terminal device 30 to be displayed. Note that the display of this detailed evaluation input promotion screen may or may not be simultaneous with the display of the evaluation input screen.

[0063] Also, when the control device 11 displays the evaluation input screen and the terminal device 30 does not have the application (for example, when the application has been deleted or uninstalled because it is not used), the control device 11 further causes an installation promotion screen (\"Get the app\" in Fig. 9(b)) that prompts for installation of the application on the terminal device to be displayed. Note that the display of this installation promotion screen may or may not be simultaneous with the display of the evaluation input screen.

[0064] Also, when there is a user operation on the installation promotion screen (\"Get the app\" in Fig. 9(b)), the control device 11 causes the download page of the application to be displayed (on the right side in Fig. 10(a)) or causes a two-dimensional barcode for downloading the application to be displayed (Fig. 10(b)).

[0065] Fig. 11 is a flowchart showing an example of the processing by the home appliance 10 in the third embodiment. Steps S21 to S24 are the same as steps S1 to S4 in Fig. 5.

[0066] If Yes in step S24, in step S25, the control device 11 determines whether the terminal device 30 has the application. If Yes, it proceeds to step S26; if No, it proceeds to step S28.

[0067] In step S26, the control device 11 causes the display device 14 to display an evaluation input screen and a detailed evaluation input promotion screen that prompts for detailed evaluation input on the terminal device 30 (Fig. 9(a)).

[0068] Next, in step S27, the control device 11 performs processing according to the operation. For example, if "Evaluate with App" is selected by the user on the screen of FIG. 9(a), the control device 11 causes the terminal device 30 to display a detailed evaluation input screen or the like for performing detailed evaluation input. Thereafter, the user uses the terminal device 30 to input detailed evaluation information or the like, and the input information is transmitted to the server device 40.

[0069] In step S28, the control device 11 causes the display device 14 to display an evaluation input screen and an installation promotion screen for prompting installation of the app on the terminal device 30 (FIG. 9(b)).

[0070] Next, in step S29, the control device 11 performs processing according to the operation. For example, if "Get App" is selected by the user on the screen of FIG. 9(b), the control device 11 causes the download page of the app to be displayed (on the right side of FIG. 10(a)) or causes a two-dimensional barcode for downloading the app to be displayed (FIG. 10(b)).

[0071] As described above, according to the third embodiment, when the app is not installed on the terminal device 30 (smartphone), by guiding the user to install the app, the opportunity (possibility) to obtain detailed evaluation information can be increased.

[0072] (Fourth Embodiment) Next, the fourth embodiment will be described. Description of matters similar to those before the third embodiment will be omitted as appropriate. Even when it is detected in the detection step that the operating state of the home appliance 10 has changed, in the evaluation input screen display step, if it is within a predetermined time from the previous evaluation input, the control device 11 does not cause the display device to display the evaluation input screen. That is, in the flowchart of FIG. 5, even if the answer is Yes in step S1, if it is within a predetermined time from the previous evaluation input, the process does not proceed to step S2.

[0073] Thus, according to the fourth embodiment, when an evaluation has been performed once, thereafter, the evaluation input screen is not displayed again, or is not displayed for a certain period (predetermined time). This can avoid a situation where the user is required to make multiple evaluations in a short period, which may generate negative emotions (such as irritation and disgust). When the evaluation input screen is not to be displayed again, the predetermined time to be set may be an infinite time (or a long time equivalent thereto).

[0074] (Fifth Embodiment) Next, the fifth embodiment will be described. Descriptions of matters similar to those before the fourth embodiment will be omitted as appropriate. When a predetermined operation is registered from the terminal device 30 to the home appliance 10, in the detection step, the control device 11 detects that the operating state of the home appliance 10 has changed and that the predetermined operation has been completed. In that case, when it is detected in the detection step that the operating state of the home appliance 10 has changed and that the predetermined operation has been completed, in the evaluation input screen display step, the control device 11 causes the display device 14 to display the evaluation input screen. That is, in the flowchart of FIG. 5, a condition "the predetermined operation has been completed" is added to step S1.

[0075] The predetermined operation is, for example, an app course in a washing machine (for example, a course with various times set for washing a blanket). In that case, when the app course is registered in the washing machine by the app of the terminal device 30 and the user uses the app course to complete the washing, the control device 11 causes a pop-up screen prompting for evaluation input to be displayed on the washing machine.

[0076] Alternatively, the predetermined operation is, for example, the automatic input of detergent / softener in a washing machine. In that case, when the automatic input of detergent / softener is registered in the washing machine by the app of the terminal device 30 and the automatic input is completed, a pop-up screen prompting for evaluation input is displayed on the washing machine.

[0077] In addition, the predetermined operation is, for example, the operation of an operation button of an application when an operation instruction is given to the home appliance 10 by remote control from the application of the terminal device 30. In that case, when an operation instruction is given to the home appliance 10 by the application of the terminal device 30 and the operation is completed, the control device 11 causes the home appliance 10 to display a pop-up screen prompting an evaluation input.

[0078] As described above, according to the fifth embodiment, by causing the home appliance 10 to display a pop-up screen prompting an evaluation input when a predetermined operation is completed, it is possible to prompt the user for an evaluation input regarding the predetermined operation at an appropriate timing.

[0079] The program executed by the home appliance 10 of the above embodiment may be configured to be recorded and provided on a computer-readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, a DVD (Digital Versatile Disk), a USB memory, an SD card, etc. in an installable format or an executable format file. Further, the program may be configured to be provided by being pre-installed in a ROM or the like.

[0080] Although some embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the gist of the invention. These embodiments and their modifications are included in the scope and gist of the invention, and are included in the invention described in the claims and its equivalent scope.

[0081] For example, the display device 14 of the home appliance 10 is not limited to being integrated with the main body of the home appliance 10. For example, when the home appliance 10 is an air conditioner, the display device 14 may be a display device of the remote control terminal of the air conditioner.

[0082] Also, when performing various displays such as an evaluation input screen, voice output may be performed in accordance with the display content.

Description of Signs

[0083] 1…Home appliance management system, 10…Home appliance, 11…Control device, 12…Memory device, 13…Operation device, 14…Display device, 15…Communication device, 16…Sensor for home appliance, 17…Actuator for home appliance, 30…Terminal device, 40…Server device, 401…Communication unit, 402…Control unit, 403…Memory unit

Claims

1. A computer mounted on a home appliance equipped with a display device, a detection step of detecting that the operating state of the home appliance has changed, an evaluation input screen display step of, when it is detected in the detection step that the operating state of the home appliance has changed, causing the display device to display an evaluation input screen for performing an evaluation input regarding the home appliance. A program for a home appliance for executing the steps.

2. The program for a home appliance according to claim 1, further including an evaluation input promotion screen display step of, when the content of the evaluation input in the evaluation input screen is predetermined content, causing a terminal device connected to the home appliance via a network and equipped with a display unit to display an evaluation input promotion screen for prompting a detailed evaluation input.

3. The program for a home appliance according to claim 1, further including a transmission step of transmitting the evaluation information input in the evaluation input screen to a server device.

4. The program for a home appliance according to claim 1, further including a detailed evaluation input screen display step of, when there is an evaluation input in the evaluation input screen, causing a terminal device connected to the home appliance via a network and equipped with a display unit to display a detailed evaluation input screen for performing a detailed evaluation input.

5. The evaluation input screen display step is when an application regarding the home appliance is installed in a terminal device connected to the home appliance via a network and equipped with a display unit, when the display device displays the evaluation input screen, further causing the terminal device to display a detailed evaluation input promotion screen for prompting a detailed evaluation input, when the application is not installed in the terminal device, when the display device displays the evaluation input screen, further causing the terminal device to display an installation promotion screen for prompting the installation of the application. The program for a home appliance according to claim 1.

6. The evaluation input screen display step does not cause the display device to display the evaluation input screen even if it is detected in the detection step that the operating state of the home appliance has changed, provided that it is within a predetermined time from the previous evaluation input. The program for a home appliance according to claim 1.

7. When a predetermined operation is registered to the home appliance from a terminal device connected to the home appliance via a network and having a display unit, The detection step detects that the operating state of the home appliance has changed and that the predetermined operation has been completed. The evaluation input screen display step causes the display device to display the evaluation input screen when it is detected in the detection step that the operating state of the home appliance has changed and that the predetermined operation has been completed. The program for a home appliance according to claim 1.

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