Information processing device, system, and program

Abstract

To provide a technique that is advantageous for efficiently inspecting a recommerce product as a new technique that supports recommerce.SOLUTION: An information processing device that supports recommerce includes: an acquisition unit that acquires product information for identifying recommerce products; a first generation unit that refers to a database that stores defect information in which the type of the recommerce product is associated with the defective parts of the recommerce product to generate inspection supplementary information that presents the defective parts of the type of the recommerce product identified by the product information acquired by the acquisition unit as points of interest when inspecting the recommerce product; and a communication unit that transmits the inspection supplementary information generated by the first generation unit to terminals associated with inspectors inspecting the recommerce products.SELECTED DRAWING: Figure 6

Description

Technical Field

[0001] The present invention relates to an information processing apparatus, a system, and a program.

Background Art

[0002] In recent years, a society aiming to promote the long-term use and recycling of products, suppress wasteful consumption of various resources, and reduce the environmental load, namely, a so-called recycling-oriented society, has been advanced. As one model contributing to the realization of a recycling-oriented society, recommerce that secondary circulates the once-circulated products as recommerce products (reuse products) and provides a market for trading such recommerce products has attracted attention.

[0003] Regarding technologies related to such recommerce, several have been proposed conventionally (see Patent Documents 1 and 2). Patent Document 1 discloses a technology that enables a user to purchase a rental product at a price lower than the regular price according to the number of rental times. Patent Document 2 discloses a technology for transmitting data of a predetermined website where purchase and settlement are possible, including photographing data, specifications information, accessory information, and appraisal information of a reuse product, to a prospective customer's terminal.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Patent Document 2

Summary of the Invention

Problems to be Solved by the Invention

[0005] However, the prior art does not disclose any technology for assisting the inspection work of an inspector who inspects recommerce products such as rental products and reuse products, that is, technology for efficiently inspecting recommerce products.

[0006] Therefore, as a new technology for supporting recommerce, the present invention provides a technology advantageous for efficiently inspecting recommerce products.

Means for Solving the Problems

[0007] An information processing apparatus according to an aspect of the present invention is an information processing apparatus for supporting recommerce, and includes an acquisition unit that acquires product information for identifying a recommerce product, and a database in which defect information associating the type of the recommerce product with the defective part of the recommerce product is stored. A first generation unit that generates inspection assistance information for presenting the defective part of the type of the recommerce product identified by the product information acquired by the acquisition unit as a part to be noted when inspecting the recommerce product, and the inspection assistance information generated by the first generation unit And a communication unit that transmits the information to a terminal associated with an inspector who inspects the recommerce product.

[0008] An information processing apparatus according to another aspect of the present invention is an information processing apparatus for supporting recommerce, and uses a learning model that takes product information for identifying a recommerce product as an input and outputs inspection assistance information for presenting a defective part of the recommerce product identified by the product information as a part to be noted when inspecting the recommerce product. A generation unit that generates the inspection assistance information, and a communication unit that transmits the inspection assistance information generated by the generation unit to a terminal associated with an inspector who inspects the recommerce product.

[0009] As yet another aspect of the present invention, a system includes an information processing apparatus that supports recommerce, and a terminal associated with an inspector who inspects recommerce products. The information processing apparatus includes: an acquisition unit that acquires product information for identifying a recommerce product; a generation unit that generates inspection assistance information for presenting, as a point to be noted when inspecting the recommerce product, a defective part of the type of the recommerce product identified by the product information acquired by the acquisition unit, by referring to a database in which defective information associating the type of the recommerce product with the defective part of the recommerce product is stored; and a communication unit that transmits the inspection assistance information generated by the generation unit to the terminal. The terminal includes an imaging unit that acquires a product image by imaging the recommerce product when inspecting the recommerce product. The communication unit receives, from the terminal, a defective image acquired by imaging a recommerce product in which the defective part exists, among the product images acquired by the imaging unit. The information processing apparatus further includes a storage unit that stores, as the defective information, information associating the type of the recommerce product in which the defective part exists with the defective part extracted from the defective image, in the database.

[0010] As yet another aspect of the present invention, a program causes a computer to function as each unit of the information processing apparatus described above.

[0011] A further object or other aspect of the present invention will be made clear by embodiments described below with reference to the accompanying drawings.

Advantages of the Invention

[0012] According to the present invention, for example, as a new technology for supporting recommerce, it is possible to provide a technology advantageous for efficiently inspecting recommerce products.

Brief Description of the Drawings

[0013]

Figure 1

Figure 2

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Figure 4

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Figure 8

Embodiments for Carrying Out the Invention

[0014] Hereinafter, embodiments will be described in detail with reference to the accompanying drawings. Note that the following embodiments do not limit the invention according to the claims, and not all combinations of the features described in the embodiments are essential for the invention. Two or more of the features described in the embodiments may be arbitrarily combined. Also, the same or similar configurations are assigned the same reference numerals, and redundant descriptions are omitted.

[0015] FIG. 1 is a schematic diagram showing the configuration of a recommerce system 1 as one aspect of the present invention. The recommerce system 1 is a system applied to recommerce that secondarily distributes the once-primary-distributed goods as recommerce goods and provides a market for trading such recommerce goods. The recommerce goods may be any goods that are secondarily distributed from the once-primary-distributed goods, including reuse goods that are resold for reusing the goods once purchased in the market and rental goods that are rented to users for use. Further, the reuse goods also include goods purchased by employees of a company (each manufacturer and each brand) through internal sales and goods lent by the company. The recommerce goods include various goods and are not particularly limited. For example, the recommerce goods include apparel items such as clothes, fashion accessories (such as shoes), and ornaments (such as accessories), household appliances such as TVs and washing machines, kitchen items such as cooking utensils (such as frying pans) and tableware (such as plates and cutlery).

[0016] As shown in FIG. 1, the recommerce system 1 includes an information processing device 10, a terminal 20, and a database 30. In the recommerce system 1, the information processing device 10, the terminal 20, and the database 30 are communicably connected to each other via a communication network such as the Internet or a mobile phone network. In FIG. 1, the case where there is one terminal 20 is illustrated, but there may be a plurality of terminals 20.

[0017] The information processing device 10 is composed of a general-purpose computer including a CPU, a memory, etc., and functions as a server that supports recommerce in the recommerce system 1. In FIG. 1, the case where there is one information processing device 10 is illustrated, but the information processing device 10 may be composed of a plurality of information processing devices or may be composed of a server constructed on the Internet, a so-called cloud server.

[0018] FIG. 2 is a block diagram showing an example of the configuration of the information processing apparatus 10. The information processing apparatus 10 includes a processing unit 11, a storage unit 12, and an interface (I / F) unit 13. The processing unit 11 includes a processor represented by a CPU, and controls and operates each part of the information processing apparatus 10 by executing a program stored in the storage unit 12. The storage unit 12 includes storage media such as a RAM, a ROM, and a hard disk, and stores programs executed by the processing unit 11 and various types of information necessary for the operation of the information processing apparatus 10. The I / F unit 13 has a function of relaying communication between the information processing apparatus 10 and an external device, and is an interface capable of communicating with the terminal 20 and the database 30 via a communication network such as the Internet or a mobile phone network. However, the communication network is not necessarily required, and direct wireless communication may be established between the information processing apparatus 10, the terminal 20, and the database 30 to perform communication.

[0019] The terminal 20 is a terminal device used by an inspector who inspects recommmerce products, and is associated with the inspector in the present embodiment. The terminal 20 includes a general-purpose computer including a CPU, a memory, etc., and a mobile terminal, etc., and is embodied as a mobile terminal represented by a smartphone in the present embodiment.

[0020] FIG. 3 is a block diagram showing an example of the configuration of the terminal 20. The terminal 20 includes a processing unit 21, a storage unit 22, an interface (I / F) unit 23, an operation unit 24, a display unit 25, and an imaging unit 26. The processing unit 21 includes a processor represented by a CPU, and controls and operates each part of the terminal 20 by executing a program stored in the storage unit 22. The storage unit 22 includes storage media such as a RAM and a ROM, and stores programs executed by the processing unit 21 and various types of information necessary for the operation of the terminal 20. The I / F unit 23 has a function of relaying communication between the terminal 20 and an external device, and is an interface capable of communicating with the information processing device 10 and the database 30 via a communication network. The operation unit 24 includes buttons and a touch panel provided on the terminal 20, and accepts an inspector's operation on various GUIs (Graphical User Interfaces) displayed on the display unit 25. The display unit 25 includes a panel for displaying an image, for example, a display panel such as an LCD (Liquid Crystal Display) or an OLED (Organic Light Emitting Diode). The display unit 25 displays various graphic user interfaces (GUIs) represented by an input screen and a setting (selection) screen. The imaging unit 26 includes a camera that captures a subject and acquires an image, and in this embodiment, has a function of capturing a recommmerce product and acquiring a product image when inspecting the recommmerce product.

[0021] The database 30 is a collection of structured information or data regarding recommmerce products, and is electronically stored (accumulated) in, for example, a computer (database server) in which a database management system is installed. However, the database 30 may be stored in the storage unit 12 of the information processing apparatus 10, or may be stored in another storage device as hardware. In the present embodiment, the database 30 stores defect information in which the type of recommmerce product is associated with defective locations (parts) that are likely to occur in such recommmerce products, that is, defective locations of such recommmerce products. Further, in the defect information, in addition to the type of recommmerce product and the defective location of such recommmerce product, the defect content at such defective location, that is, the type of defect may be further associated. Further, the association between the type of recommmerce product and the defective location and the type of defect includes a case where the association is made one-to-one, and a case where one type of recommmerce product is associated with defective locations within a range similar to such type.

[0022] FIG. 4 is a diagram showing an example of defect information stored in the database 30. As shown in FIG. 4, hereinafter, the case where the recommmerce product is "clothing" will be described as an example. Referring to FIG. 4, the "type of recommmerce product" is information regarding the type of clothing, and is, for example, "T-shirt", "polo shirt", "cutting shirt", etc. Note that the "type of recommmerce product" may be information obtained by further subdividing the type of clothing, for example, "T-shirt α manufactured by company α", "T-shirt β manufactured by company α", "polo shirt αβ manufactured by company α", etc. The "defective location" is information regarding the defective location of the clothing, and is, for example, "collar", "left cuff", "right shoulder", etc. Note that the "defective location" is not limited to one location being associated with one type of clothing as shown in FIG. 4, and a plurality of locations may be associated with one type of clothing according to the likelihood of occurrence of the defective location. The "type of defect" is information regarding the type of defect at the defective location of the clothing, and is, for example, "wrinkle", "stretch", "shrinkage", "stain", "fraying", etc.

[0023] The recommerce system 1 configured as described above provides a new technology that is applied to recommerce and supports recommerce. Specifically, it provides a technology that is advantageous for an inspector to efficiently inspect recommerce products. To realize such a technology, the information processing apparatus 10, specifically, the processing unit 11 includes, as functional blocks, an acquisition unit 111, a generation unit 112, a communication unit 113, a setting unit 114, and a storage unit 115, as shown in FIG. 5. FIG. 5 shows an example of the configuration of the functional blocks realized by the processing unit 11 of the information processing apparatus 10. Note that each of the functions (blocks) described below may be integrated or separated, and the functions to be described may be realized by other blocks.

[0024] The acquisition unit 111 acquires product information for identifying a recommerce product to be inspected by an inspector associated with the terminal 20. The product information is unique information for identifying the type of the recommerce product, such as a product identification number assigned to each product, and is not particularly limited. For example, the product information includes at least one of the individual ID, part number, and JAN code of the recommerce product. Further, the product information may include material information of the recommerce product, specifically, leather, synthetic leather, cotton, linen, knit, and the like. In the present embodiment, when the recommerce product is a reuse product, the acquisition unit 111 acquires the product information from master data including the part number and JAN code acquired in advance from a manufacturer or the like. When the recommerce product is a rental product, the acquisition unit 111 acquires the product information from the individual ID, part number, or the like of the rental product.

[0025] When an inspector inspects a recommerce product, the generation unit 112 generates inspection assistance information that aids the inspector (functioning as a first generation unit) to assist the inspector. Here, the inspection assistance information is information for presenting a location (attention point) of the recommerce product that should be particularly noted when inspecting the recommerce product, as one of the aids for inspecting the recommerce product. Therefore, the generation unit 112 refers to the database 30 in which defect information regarding the recommerce product is accumulated, and generates inspection assistance information that presents the defective location of the type of recommerce product identified by the product information acquired by the acquisition unit 111 as the attention point. Note that the inspection assistance information may include, as an aid for inspecting the recommerce product, information for presenting the type of defect that should be noted at the attention point, in addition to the attention point of the recommerce product. In this case, the generation unit 112 refers to the database 30 and generates inspection assistance information that presents the defective location of the type of recommerce product as the attention point and presents the type of defect as the type that should be noted at such attention point. Here, in the generation unit 112, the product information for generating the inspection assistance information is not limited to those in which the individual ID, product number, and JAN code exactly match. Specifically, those of the same type but different years (such as the 22-year model and model of the same T-shirt), those of different manufacturers but the same type (such as the T-shirt of manufacturer X and the T-shirt of manufacturer Y), etc. may also be used as the product information for generating the inspection assistance information. The generation unit 112 sequentially refers to those with a high degree of match (similarity) with the product information acquired by the acquisition unit 111 from such product information and generates the inspection assistance information.

[0026] In addition to the defective parts of the recommerce product identified by the product information acquired by the acquisition unit 111, the generation unit 112 may generate inspection assistance information that presents, as points of attention, the defective parts of recommerce products of a type similar to the type of such recommerce product. This is because in recommerce products of similar types, the defective parts are common, that is, there is a tendency for the defective parts that occur in recommerce products to be similar. Note that the range of similarity of the types of recommerce products can be arbitrarily set, and includes, for example, those of the same type but different years, or those of different manufacturers but the same type as described above.

[0027] The communication unit 113 transmits the inspection assistance information generated by the generation unit 112 to the terminal 20 associated with the inspector via the I / F unit 13.

[0028] In this way, the information processing device 10 provides inspection assistance information to the terminal 20 associated with the inspector. As a result, the inspector can recognize (confirm) the points of attention to be noted and the types of defects to be noted at the points of attention when inspecting the recommerce product via the terminal 20. Therefore, the inspector can efficiently inspect the recommerce product by grasping in advance the points of attention and the types of defects to be noted when inspecting the recommerce product and utilizing them for inspection.

[0029] When presenting the points of attention of the recommerce product to the inspector (associated terminal 20), various presentation forms can be considered. For example, it is conceivable to display the points of attention of the recommerce product as characters (text) on the display unit 25 of the terminal 20. In this case, the character "collar" will be displayed on the display unit 25 of the terminal 20 as a point of attention of the recommerce product. On the other hand, in order to intuitively and instantaneously make the inspector recognize the points of attention of the recommerce product, it is preferable to display the points of attention of the recommerce product as an image on the display unit 25 of the terminal 20.

[0030] FIG. 6 is a diagram showing an example of an inspection support screen IAW that displays the attention points of recommerce products as images. The inspection support screen IAW is a screen displayed on the display unit 25 of the terminal 20, and is generated from inspection support information including image data for displaying an image indicating the attention points in the recommerce products on the display unit 25 of the terminal 20. The inspection support screen IAW includes a recommerce product display area DA1, a defective part display area DA2, and a defect type display area DA3.

[0031] In the recommerce product display area DA1, recommerce product information regarding the recommerce product to be inspected by the inspector is displayed. The recommerce product information includes the individual ID, product name, and type of the recommerce product.

[0032] In the defective part display area DA2, the defective parts of the recommerce product to be inspected by the inspector, that is, the attention points to be noted when inspecting the recommerce product, are displayed. In the present embodiment, the attention points (defective parts) of the recommerce product are superimposed and displayed as markers MK on a representative image RI representing the type of the recommerce product. Note that the representative image RI is not limited to an image (diagram) schematically showing the recommerce product as shown in FIG. 6, and may be an image obtained by actually imaging the recommerce product. Also, the shape of the marker MK is not limited as long as it can visually display the attention points of the recommerce product.

[0033] In this embodiment, in the defective portion display area DA2, all of the plurality of attention points corresponding to each of the plurality of defective portions of the recommerce product are displayed in parallel, but it is not limited thereto. For example, for each of the plurality of defective portions of the recommerce product, there may be a set priority order when inspecting the recommerce product. In this case, in the defective portion display area DA2, all of the plurality of attention points may be sequentially displayed so as to be presented in order from the defective portion with the highest priority among the plurality of defective portions of the recommerce product. Further, instead of presenting all of the plurality of defective portions of the recommerce product, a part of the plurality of attention points may be displayed in the defective portion display area DA2 so that the portions whose priority meets the standard among the plurality of defective portions of the recommerce product are presented. The priority order when inspecting the recommerce product is preferably set according to, for example, the occurrence frequency of the defective portion, the difficulty level of inspecting the defective portion, the influence degree when selling the recommerce product, or a combination of two or more of them. Therefore, the processing unit 11 includes, as a functional block, a setting unit 114 that sets a priority order for each of the plurality of defective portions of the recommerce product. The setting unit 114 sets the priority order for the plurality of defective portions of the recommerce product so that the higher the occurrence frequency of the defective portion, the difficulty level of inspecting the defective portion, or the influence degree when selling the recommerce product, the higher the priority order.

[0034] In the defect type display area DA3, the type of defect to be noted at the attention point of the recommerce product is displayed. In this embodiment, the type of defect is displayed using the image and the enlarged image obtained by actually imaging the defective portion of the recommerce product, but it may be displayed using characters such as "fraying", for example. Also, as shown in FIG. 6, in the defect type display area DA3, the type of defect corresponding to the defective portion selected by the inspector among the plurality of defective portions (markers MK) displayed in the defective portion display area DA2 may be displayed.

[0035] When an inspector inspects a recommended product using the inspection assistance screen IAW shown in FIG. 6, it is preferable to obtain a review thereof, that is, a review of the inspection assistance information that generated the inspection assistance screen IAW, from the inspector via, for example, the terminal 20. Therefore, the inspection assistance information may include image data for causing the display unit 25 of the terminal 20 to display an input image for inputting a review of the inspection assistance information after the inspector inspects the recommended product. In other words, the review input screen including the input image for inputting a review of the inspection assistance information, which is displayed on the display unit 25 of the terminal 20, is generated from the image data including the input image.

[0036] FIG. 7 is a diagram showing an example of a review input screen RIW including an input image for inputting a review of inspection assistance information. The review input screen RIW is a screen that is displayed on the display unit 25 of the terminal 20 when an inspector operates (selects) a review input button included in the inspection assistance screen IAW, for example, and includes a review input display area DA4.

[0037] In the review input display area DA4, at least an indicator for inputting a review is displayed. In the present embodiment, as shown in FIG. 6, in the review input display area DA4, a plurality of stars are displayed as an indicator for inputting a review. The inspector can input a review by selecting the number of stars corresponding to the evaluation of the inspection assistance information from the plurality of stars displayed in the review input display area DA4. For example, when the inspection assistance information is very useful, a large number of stars are selected, and when the inspection assistance information is not very useful, a small number of stars are selected. Note that, as shown in FIG. 7, in the review input display area DA4, characters prompting the input of a review such as "Was the inspection assistance information helpful?" or an image indicating the inspection assistance information (defective part and type of defect) that is the target of the review input may be further displayed. In this case, the inspection assistance information may include image data for displaying an image indicating the inspection assistance information (defective part and type of defect) on the display unit 25 of the terminal 20. The review of the inspection assistance information input by the inspector can be analyzed by, for example, the information processing device 10 and reflected in the defect information regarding the recommended products stored in the database 30, thereby improving the accuracy of the defect information. This is advantageous in constructing the database 30.

[0038] Also, when an inspector inspects a recommerce product, it is preferable to obtain the inspection result of the recommerce product inspected by the inspector, for example, via the terminal 20, together with the review of the inspection assistance information or separately from the review. Here, the inspection result includes a product image obtained by imaging the recommerce product with the imaging unit 26 of the terminal 20 when inspecting the recommerce product, comments on defective parts and types of defects of the recommerce product, the state of the recommerce product, and the like. The inspection result input to the terminal 20 by the inspector is received by the communication unit 113 via the I / F unit 13 in the information processing device 10. The inspection result received by the communication unit 113 is used as information for introducing such a recommerce product, that is, sales information for selling the recommerce product when selling (reselling) the recommerce product. The sales information includes information necessary for selling the recommerce product. In the present embodiment, the generation unit 112 generates sales information based on the inspection result received by the communication unit 113 (functions as a second generation unit). For example, basic information of the recommerce product such as the product information described above and information regarding the inspection result of the recommerce product such as defective parts existing in the recommerce product and the state of the recommerce product described later are stored in association with the database 30. When a product to be sold as a recommerce product is specified, the generation unit 112 generates sales information for selling the recommerce product based on the product information of the recommerce product and the inspection information associated therewith. As a result, the sales information includes basic product information of the recommerce product and information indicating the product state specified from the inspection result.

[0039] In addition, the inspection results input to the terminal 20 by the inspector, particularly, among the product images acquired by the imaging unit 26 of the terminal 20, the defective images acquired by imaging the recommerce products with defective parts are considered to be one of the defective information regarding the recommerce products. Therefore, it is preferable to generate defective information from the defective images and accumulate it in the database 30. In the present embodiment, as a functional block, the storage unit 115 is included in the processing unit 11. The storage unit 115 has a function of storing, as defective information, information associating the type of the recommerce product with a defective part present in the defective image received by the communication unit 113 in the database 30. Thereby, it becomes possible to efficiently construct the database 30 in which the defective information regarding the recommerce products is accumulated.

[0040] Also, from the viewpoint of efficiently constructing the database 30, it is preferable to cause the display unit 25 of the terminal 20 to display a registration image for registering defective parts existing in the recommerce product and the state of the recommerce product based on the product image acquired by the imaging unit 26. FIG. 8 is a diagram showing an example of a defective registration screen RSW including a registration image for registering defective parts existing in the recommerce product and the state of the recommerce product. The defective registration screen RSW is a screen displayed on the display unit 25 of the terminal 20 when an inspector operates (selects) a defective registration button, for example, and is generated from information including image data for causing the registration screen to be displayed on the display unit 25 of the terminal 20. The defective registration screen RSW includes a defective part registration display area DA5, a defective type registration display area DA6, and a product state registration display area DA7.

[0041] In the defective part registration display area DA5, a registration screen for registering the defective part of the recommerce product is displayed. In the present embodiment, as shown in FIG. 8, in the defective part registration display area DA5, a representative image RI representing the type of the recommerce product is displayed. The inspector can register such a part as a defective part by designating the part where the defective part exists with the pointer PIT with respect to the representative image RI displayed in the defective part registration display area DA5.

[0042] On the defect type registration display area DA6, a registration screen for registering the types of defects in the defective parts of the recommerce product is displayed. In the present embodiment, as shown in FIG. 8, for the defective parts registered via the defective part registration display area DA5, a registration column for registering the types of defects, such as "stain", "fraying", etc., is displayed. The inspector can register the types of defects in the defective parts of the recommerce product by inputting or selecting the types of defects in the registration column displayed in the defect type registration display area DA6.

[0043] On the product status registration display area DA7, a registration screen for registering the status of the recommerce product is displayed. In the product status registration display area DA7, at least an index for inputting the status of the inspected recommerce product (such as the degree of defective parts and types existing in the recommerce product) is displayed. In the present embodiment, as shown in FIG. 8, in the product status registration display area DA7, a plurality of stars are displayed as an index for inputting the status of the product. The inspector can input the status of the recommerce product by selecting the number of stars corresponding to the status of the recommerce product from the plurality of stars displayed in the product status registration display area DA7. For example, when the status of the product is good, a large number of stars are selected, and when the status of the product is not very good, a small number of stars are selected. Reflecting the status of the recommerce product input by the inspector in the sales information generated by the generation unit 112 is advantageous in generating the sales information.

[0044] In addition, in this embodiment, a case has been described in which inspection assistance information is generated that refers to the database 30 in which defective information is accumulated and presents the defective parts of the recommerce product as parts to be noted when inspecting such a recommerce product. However, it is also possible to use a learning model that takes as input product information for identifying a recommerce product and outputs inspection assistance information that presents the defective parts of the recommerce product identified by such product information as parts to be noted. In this case, the generation unit 112 generates inspection assistance information using the above-described learning model. Specifically, the generation unit 112 inputs, as input information to the learning model, product information for identifying a recommerce product (the above-described product information including the individual ID, part number, JAN code, material, etc. of the recommerce product). As a result, inspection assistance information (the above-described inspection assistance information including the defective parts and types of defects of the recommerce product) for presenting the parts (parts to be noted) of the recommerce product that should be particularly noted when inspecting the recommerce product is output from the learning model. In this way, an information processing apparatus having a generation unit 112 that generates inspection assistance information using a learning model that takes as input product information for identifying a recommerce product and outputs inspection assistance information that presents the defective parts of the recommerce product identified by such product information as parts to be noted, and a communication unit 113 also constitutes one aspect of the present invention. Here, the above-described learning model is a model that has been pre-trained based on product information related to the recommerce product (for example, a product image obtained by imaging the recommerce product) and defective information related to the defective parts and types of defects of such a recommerce product. It is possible to use the information stored in the database 30 for the product image and defective information. Machine learning mainly includes supervised learning, unsupervised learning, and reinforcement learning. In particular, when supervised learning is used for machine learning, the review of the inspection assistance information, which is the inspection result of the inspector, and the state of the recommerce product can be used as the positioning of the correct data. Note that the learning model may be stored in the information processing apparatus 10 (storage unit 12) or may be stored in an external server.

[0045] The invention is not limited to the above embodiments, and various modifications and changes are possible within the scope of the gist of the invention.

Explanation of Reference Numerals

[0046] 1: Recourse system 10: Information processing apparatus 20: Terminal 30: Database 111: Acquisition unit 112: Generation unit 113: Communication unit 114: Setting unit 114: Storage unit

Claims

1. An information processing apparatus for supporting recommerce, comprising: an acquisition unit that acquires product information for identifying recommerce products; a first generation unit that generates inspection assistance information for presenting, as a point to be noted during inspection of the recommerce product, the defective part of the type of the recommerce product identified by the product information acquired by the acquisition unit, by referring to a database in which defective information associating the type of the recommerce product with the defective part of the recommerce product is stored; a communication unit that transmits the inspection assistance information generated by the first generation unit to a terminal associated with an inspector who inspects the recommerce product; An information processing apparatus, characterized by comprising the above.

2. The information processing apparatus according to claim 1, wherein the product information is unique information including at least one of an individual ID, a product number, and a JAN code of the recommerce product.

3. The terminal includes a display unit that displays an image, The inspection assistance information includes image data for causing the display unit to display an image indicating the point to be noted in the recommerce product. The information processing apparatus according to claim 1, characterized by the above.

4. The inspection assistance information includes image data for causing the display unit to display an image in which the point to be noted is superimposed on a representative image representing the type of the recommerce product identified by the product information acquired by the acquisition unit. The information processing apparatus according to claim 3, characterized by the above.

5. The inspection assistance information includes image data for causing the display unit to display an input image for the inspector to input a review of the inspection assistance information after inspecting the recommerce product. The information processing apparatus according to claim 3, characterized by the above.

6. The defective part includes a plurality of parts, The first generation unit generates inspection assistance information for presenting each of the plurality of parts as a plurality of points to be noted during inspection of the recommerce product. The information processing apparatus according to claim 1, characterized by the above.

7. A priority is set for each of the plurality of parts, The first generation unit generates the inspection assistance information so as to present each of the plurality of parts in order from the part with the higher priority. The information processing apparatus according to claim 6, characterized by the above.

8. A priority is set for each of the plurality of parts, The first generation unit generates the inspection assistance information so as to present the locations among the plurality of locations where the priority meets the criteria. The information processing apparatus according to claim 6, characterized in that.

9. The priority is set according to the occurrence frequency of the defective location, the difficulty level of inspecting the defective location, or the degree of influence when selling the recommended product. The information processing apparatus according to claim 7 or 8, characterized in that.

10. The information processing apparatus according to claim 9, further comprising a setting unit that sets the priority so that the higher the occurrence frequency of the defective location, the difficulty level of inspecting the defective location, or the degree of influence when selling the recommended product, the higher the priority.

11. The terminal includes a display unit that displays an image. The inspection assistance information includes image data for causing the display unit to display an image in which all of the plurality of attention locations are superimposed on a product image representing the type of the recommended product identified by the product information acquired by the acquisition unit. The information processing apparatus according to claim 6, characterized in that.

12. The first generation unit refers to the database and, in addition to the defective location, also presents, as attention locations to be noted when inspecting the recommended product identified by the product information acquired by the acquisition unit, defective locations of recommended products of types similar to the type identified by the product information, and generates inspection assistance information. The information processing apparatus according to claim 1, characterized in that.

13. The database stores defect information in which the type of the recommended product, the defective location of the recommended product, and the type of defect of the recommended product are associated with each other. The first generation unit refers to the database, presents the defective location as the attention location, and generates inspection assistance information that presents the type of defect as the type to be noted at the attention location when inspecting the recommended product. The information processing apparatus according to claim 1, characterized in that.

14. The database stores, as the defect information, information in which the type of the recommended product identified by the product information acquired by the acquisition unit and the defective location extracted from a product image obtained by imaging the recommended product when inspecting the recommended product are associated with each other. The information processing apparatus according to claim 1, characterized in that.

15. The communication unit receives an inspection result input to the terminal after the inspector inspects the recommerce product, and further includes a second generation unit that generates sales information for selling the recommerce product based on the inspection result received by the communication unit. The information processing apparatus according to claim 1, characterized in that.

16. An information processing apparatus for supporting recommerce, using a learning model that takes as input product information for identifying a recommerce product and outputs inspection assistance information that presents defective parts of the recommerce product identified by the product information as parts to be noted when inspecting the recommerce product, to generate the inspection assistance information; and a communication unit that transmits the inspection assistance information generated by the generation unit to a terminal associated with an inspector who inspects the recommerce product. An information processing apparatus, characterized by comprising.

17. A system including an information processing apparatus for supporting recommerce and a terminal associated with an inspector who inspects a recommerce product, wherein the information processing apparatus includes an acquisition unit that acquires product information for identifying a recommerce product, a generation unit that generates inspection assistance information that presents defective parts of the recommerce product identified by the product information acquired by the acquisition unit as parts to be noted when inspecting the recommerce product, by referring to a database in which defective information associating the type of the recommerce product and the defective parts of the recommerce product is stored, and a communication unit that transmits the inspection assistance information generated by the generation unit to the terminal; including the terminal includes an imaging unit that images the recommerce product when inspecting the recommerce product to acquire a product image, the communication unit receives, from the terminal, a defective image acquired by imaging a recommerce product in which the defective part exists among the product images acquired by the imaging unit, and the information processing apparatus further includes a storage unit that stores, in the database, as the defective information, information associating the type of the recommerce product in which the defective part exists and the defective part extracted from the defective image. A system, characterized in that.

18. The terminal includes a display unit that displays a registration image for registering defective parts existing in the recommerce product based on the product image acquired by the imaging unit. The communication unit receives, as the defective image, the product image in which the defective portion is registered via the registered image displayed on the display unit. The system according to claim 17, characterized in that.

19. The system according to claim 18, characterized in that the registered image includes, in addition to the defective portion, a registered image for registering the type of defect at the defective portion.

20. A program that causes a computer to function as each unit of the information processing apparatus according to claim 1.

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