Management device, management method, and management program

Abstract

To provide a management device capable of reducing time and effort when managing a providing condition of a room provided by an accommodation facility.SOLUTION: A server device 2 as a management device includes: means for setting a group on the basis of a room selected from among rooms provided by an accommodation facility; means for selecting one or more groups from among the set group; means for designating a providing condition for providing a room; and means for collectively changing a providing condition being set for a room included in the selected group to the designated providing condition.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to a management device, a management method, and a management program for managing the provision conditions of rooms provided by a lodging facility.

Background Art

[0002] Patent Document 1 below discloses a hotel reservation system that provides a hotel reservation website managed / operated by a hotel. In this reservation system, hotel reservations and the like are provided on the hotel reservation website. And the conditions of hotel reservations provided on the hotel reservation website can be freely designed by the hotel side.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] By the way, the accommodation fees for rooms provided by accommodation facilities such as hotels vary depending on the room type, size, number of guests, whether meals are included, etc. Also, the accommodation fees set for each room generally vary according to, for example, weekends, days before holidays, long vacation periods such as Golden Week and New Year holidays, and the holding of events. Furthermore, these days, many services that enable accommodation reservation procedures to be carried out 24 hours a day via the Internet have become widespread. Therefore, in order to match the desire of the guests "to stay as inexpensively as possible" and the desire of the accommodation facility "to reduce the number of vacant rooms as much as possible", when the vacant rooms remain unfilled despite the approaching accommodation date, it is not uncommon for the accommodation facility to lower the accommodation fees for the rooms that are vacant. In particular, during peak seasons such as the summer vacation period, the managers of accommodation facilities are required to obtain reservations so as to reduce the number of vacant rooms as much as possible by effectively adjusting the accommodation fees while checking the reservation status (the remaining number of vacant rooms). However, if the fees for each day are to be changed individually for each room, it will be quite time-consuming for large accommodation facilities with a particularly large number of guest rooms to carry out the fee change work.

[0005] The present invention has been made to solve the above-described problems, and one of its objects is to provide a management device, a management method, and a management program that can reduce the labor of managing the provision conditions of rooms provided by accommodation facilities.

Means for Solving the Problems

[0006] A management device according to one aspect of the present invention includes means for setting a group based on a room selected from among the rooms provided by an accommodation facility, means for selecting one or more groups from the set groups, means for specifying the provision conditions when providing the room, and means for collectively changing the provision conditions set for the rooms included in the selected group to the specified provision conditions.

[0007] According to this aspect, by setting the rooms provided by the accommodation facility as several "room groups" and collectively changing the provision conditions for each room group, the administrator of the accommodation facility can efficiently adjust the provision conditions of the accommodation facility.

Effect of the Invention

[0008] According to the present invention, it is possible to provide a management device, a management method, and a management program that can reduce the labor for managing the provision conditions of the rooms provided by the accommodation facility.

Brief Description of the Drawings

[0009]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Figure 7

Figure 8

Figure 9

Embodiments for Carrying Out the Invention

[0010] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. The same elements are denoted by the same reference numerals, and redundant descriptions are omitted.

[0011] [Overview of the Information Processing System] With reference to FIG. 1, an information processing system including a management device according to an embodiment will be described. The information processing system 1 includes, for example, a server device 2 and a terminal device 3.

[0012] The information processing system 1 according to the embodiment is a system that realizes, for example, a function of grouping rooms provided by a lodging facility such as a hotel or a ryokan, and a function of collectively changing the provision conditions when providing rooms by selecting one or more groups.

[0013] The provision conditions when providing rooms include, for example, accommodation fees, restrictions on the number of occupants, and whether meals are provided. Details of each of the above functions will be described later.

[0014] The server device 2 is, for example, a computer device that executes processing for realizing functions such as the function of grouping the above rooms and the function of collectively changing the provision conditions. The terminal device 3 is, for example, a computer device used by a person in charge of managing the provision conditions of a lodging facility or a system management / operation person in charge of the lodging facility system (hereinafter collectively referred to as "user").

[0015] The terminal device 3 may be, for example, a PC (Personal Computer) terminal, a notebook PC, a tablet terminal, a smartphone, or other terminal devices.

[0016] The terminal device 3 may or may not install an application for managing provision conditions (hereinafter also referred to as "app").

[0017] When the app for managing provision conditions is not installed in the terminal device 3, it is preferable to access a specific site of the server device 2 and exchange data between the terminal device 3 and the server device 2 using a screen displayed on the terminal device 3 by a web app for managing provision conditions operating on the web site.

[0018] When installing an app for providing condition management on the terminal device 3 for another party, for example, it is preferable to exchange data between the terminal device 3 and the server device 2 using the screen displayed on the terminal device 3 by executing the installed app.

[0019] In this embodiment, illustratively, a case of implementing using a web app for providing condition management without installing an app for providing condition management on the terminal device 3 will be described.

[0020] The server device 2 and the terminal device 3 are configured to be able to communicate with each other via the network N. The network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, an in-company network, a mobile communication network, WiFi (Wireless Fidelity), Bluetooth (registered trademark), any other communication line, or a combination thereof, regardless of whether it is wired or wireless.

[0021] [Configuration of Server Device] As shown in FIG. 2, as a physical configuration, the server device 2 includes, for example, a processor 21, a communication interface 22, and a storage device 23.

[0022] The processor 21 is, for example, a CPU (Central Processing Unit) or an MPU (Micro Processing Unit). The processor 21 functions as a control unit 211 that realizes various functions of the server device 2 by executing a program 231 stored in the storage device 23.

[0023] The control unit 211 realizes, for example, a function of displaying various screens on the terminal device 3 according to a request received from the terminal device 3, a function of receiving the content input to various screens from the terminal device 3, a function of executing a predetermined process based on the information received from the terminal device 3, and a function of transmitting the processing result to the terminal device 3. Various screens will be described later.

[0024] The communication interface 22 functions as a communication unit that connects to the network N and communicates with other devices and terminals on the network N.

[0025] The storage device 23 is a computer-readable recording medium such as a disk drive or a semiconductor memory, for example. The storage device 23 functions as a storage unit that stores a program 231 for realizing various functions of the server device 2 and various data 232 used by the program 231.

[0026] The various data 232 includes data constituting, for example, information on accommodation facilities, information on room groups, information on provision conditions, and the like.

[0027] [Configuration of the terminal device] As shown in FIG. 3, the terminal device 3 includes, as a physical configuration, for example, a processor 31, a communication interface 32, a storage device 33, an input device 34, and a display device 35.

[0028] The processor 31 is, for example, a CPU or an MPU. The processor 31 functions as a control unit 311 that realizes various functions of the terminal device 3 by executing a program 331 stored in the storage device 33.

[0029] The control unit 311 realizes functions such as, for example, transmitting various requests to the server device 2 according to an operation instruction of a user who operates the terminal device 3 and causing various screens to be displayed on the display device 35, transmitting the content input to various screens according to the operation instruction of the user to the server device 2, and causing the display device 35 to display the results of processes executed by the server device 2 or the terminal device 3 based on the information input to various screens. Various screens will be described later.

[0030] The communication interface 32 functions as a communication unit that connects to the network N and communicates with other terminals and devices on the network N.

[0031] The storage device 33 is a computer-readable recording medium such as a disk drive or a semiconductor memory, for example. The storage device 33 functions as a storage unit that stores a program 331 for realizing various functions of the terminal device 3 and various data used by the program 331.

[0032] The input device 34 functions as an input unit that receives input from the user. As the input device 34, for example, a touch panel, a tablet, a keyboard, a mouse, a microphone, etc. can be used.

[0033] The display device 35 functions as a display unit that displays images, screens, etc. As the display device 35, for example, an organic EL display, a liquid crystal display, etc. can be used.

[0034] [Function to group rooms provided by accommodation facilities] The function of grouping rooms included in the functions of the information processing system 1 will be described. The function of grouping rooms is provided, for example, using a screen displayed on the terminal device 3 by a Web app for providing condition management. That screen will be described below.

[0035] FIG. 4 is an example of a screen 4a for allocating rooms of an accommodation facility to each group. This screen 4a is an example of a setting screen for grouping in order to group the provision conditions of each room provided by "XX Hotel" for which the provision conditions are to be changed collectively.

[0036] In a lodging facility, the names of guest rooms (by staff) within the facility may differ from the names of guest rooms described on the reservation site or in the pamphlet. For example, for a standard single-room with a capacity of one person, it may be managed within the lodging facility under the names "Type A Room" or "Room A", while the official name published on the reservation site or the like may be "Standard Single". Also, many lodging facilities have introduced a system (hotel system) for integrally managing guest accommodation ledgers (customer information), accounting information, and reservation schedules for each guest room. Furthermore, in order to reflect the latest availability and rate plans on the hotel reservation site at any time, many also introduce a system (site controller) for sharing databases with the hotel reservation site and travel agencies.

[0037] Since the hotel system is designed on the premise of being used by the staff of the lodging facility, the names of guest rooms are often registered under the names used by the staff of the lodging facility. On the other hand, the names of guest rooms registered in the site controller need to be official names. In this example, one lodging facility thus corresponds to multiple systems, and even when the names of the same guest room are different in each system, or when different guest rooms are defined in each system, it enables horizontal grouping and batch modification. In this example, a case where each room in "○○ Hotel" is managed by two systems, namely "Hotel System α" and "Hotel System β", is illustrated.

[0038] This screen 4a is a screen for a user to set a group of rooms (hereinafter referred to as "room group") for which the user wants to reflect the changed content all at once for each room in the lodging facility. On screen 4a, there are, by way of example, a selection column 4b for designating the room group to be set, a display column 4c for displaying the rooms to be included in the selected room group, and a display column 4d for displaying candidates for rooms to be added to this display column 4c for each of the multiple management systems corresponding to the lodging facility.

[0039] In the selection column 4b, the room group names set by the user are listed. By operating this column, the user can edit the room group names or add new room groups. In the screen 4a, exemplarily, "Single / Double Room" is selected among "Single / Double Room", "Twin Room", and "Deluxe Twin". The user can arbitrarily assign and register an appropriate name for management purposes.

[0040] In the display column 4d, at present, the room types included in the room group "Single / Double Room" are displayed. Also, there are a display column 4da for displaying the room types that have not yet been assigned to a room group among the room types of "XX Hotel" managed by "Hotel System α", and a display column 4db for displaying the room types that have not yet been assigned to a room group among the room types of "XX Hotel" managed by "Hotel System β".

[0041] When the user selects a room type that they want to assign to the "Single / Double Room" room group from among the room types displayed in the display columns 4da and 4db, the selected room type moves from the display column 4da or the display column 4db to the display column 4c. The user can further select a room type to be deleted from among the room types displayed in the display column 4c and press the "Delete Button" (in this example, the "×" button displayed at the right end of each room type name displayed in the display column 4c) to delete the room types currently included in the room group.

[0042] When the user assigns room types to the selected room group and presses the "Set" button 4e located at the lower right side of the screen 4a, the rooms of each room type displayed in the display column 4c are set as the rooms of "Single / Double Room".

[0043] Here, it is preferable to set the room groups based on the demand trends of the guests. The demand trends of the guests can be obtained, for example, by analyzing data on past sales. Based on the analysis results, it is preferable to set the room groups by combining various conditions such as the type of room, the size of the room, the number of guests staying, the presence or absence of meals, the allowability of smoking, the contents of the guest room facilities, the offered price, and the dates of stay so as to increase the demand of the guests. That is, even for the same "twin room", the room groups may be divided and managed according to the allowability of smoking, the view condition, etc., or conversely, even for room types with different price settings such as "single room" and "double room", if the timing for changing the price is the same, by grouping them into the same room group, the processing of price changes for the users can be made more efficient.

[0044] Note that in screen 4a of FIG. 4, the room types of the accommodation facilities managed by "Hotel System α" and "Hotel System β" are selected and assigned to groups. However, instead of selecting the room types, it may be possible to select the rooms individually and assign them to groups.

[0045] [Function to batch change the provision conditions when providing rooms] The function to batch change the provision conditions included in the functions of the information processing system 1 will be described. The function to batch change the provision conditions is provided, for example, using a screen displayed on the terminal device 3 by a Web application for provision condition management. This screen will be described below.

[0046] FIG. 5 is an example of a screen that is first displayed when the user operates the information processing system 1. This screen 5a illustratively displays in a calendar the number of reserved rooms for each date from June to August 2023 at "○○ Hotel". When the user presses the "Sales Settings & Analysis" button 5b located at the upper left of screen 5a, the screen 6a for batch reflection of price ranks shown in FIG. 6 is pop-up displayed.

[0047] On the batch reflection screen 6a of the charge rank, there are, for example, a selection column 6b for selecting a room group for batch-changing the charge rank, a designation column 6c for designating the charge rank to be reflected in the selected room group, and a calendar display column 6d for displaying the number of reserved and concluded rooms for the entire "XX Hotel" at the current time for each date.

[0048] In the selection column 6b, the room group names set in the selection column 4b of FIG. 4 are listed. In this example, "All", "Single / Double Room", "Twin Room", and "Deluxe Twin" are displayed. Note that when "All" is selected, all room groups become the target of batch change.

[0049] In the designation column 6c, charge ranks such as "A", "B", "C", "D", etc. are displayed, for example. Regarding the specific amounts of the charge ranks "A", "B", "C", "D", etc., the user may manage them separately by the information system 1, or they may be set on the side of the "Hotel System α" or "Hotel System β" that is linked with the information system 1.

[0050] As an example, the batch reflection screen 6a of FIG. 7 illustrates the case where "Deluxe Twin" is selected in the selection column 6b. At this time, the alphabets such as "A", "B", etc. displayed at the lower right of each date in the calendar display column 6d indicate the charge ranks set for the "Deluxe Twin" room group on that date.

[0051] When the user selects the three days from June 7th to 9th, 6da in the calendar display column 6d as the change target dates, a display area 6db for displaying the "current charge rank" appears near the selected dates. In this display area 6db, not only the current charge rank of the selected room group "Deluxe Twin" but also the current charge ranks of other room groups are listed. As a result, the user can consider the charge plan of the selected room group while referring to the charge ranks set for other room groups.

[0052] In addition, when the number of room groups to be displayed in the display area 6db is large, a scroll bar may be provided on the right side of the display area 6db. In this way, the user can easily select the target date for which the rate rank is to be changed in a batch in the calendar display column 6d, and can easily set the rate rank of the selected date by specifying it from the rate rank list displayed in the specification column 6c.

[0053] When the user presses the "Reflect in Batch" button 6e located at the lower right of the batch reflection screen 6a in the state shown in FIG. 7, the rate ranks of the "Deluxe Twin" for the three days from June 7th to 9th (6da) are batch-changed to "D".

[0054] Also, the rate ranks of accommodation facilities are often closely related to the day of the week. For example, generally, the accommodation fees on Saturdays and Sundays are set higher than on weekdays. Therefore, the batch reflection screen 6a in FIG. 8 illustrates a method of setting the dates for which the rate ranks are to be changed in units of the day of the week. Instead of clicking on each date displayed on the calendar, the user can click on the day of the week for which the rate rank is to be changed in a batch from the first row where the day of the week is written, so that it becomes possible to specify at once the dates corresponding to the day of the week specified by the user among the dates displayed on the calendar.

[0055] In the batch reflection screen 6a of FIG. 8, in addition to the three days 6da from June 7th to 9th specified in the calendar display column 6d of FIG. 7, the Sunday 6dc is further specified. That is, in the calendar display column 6d, the target dates for which the rate rank, which is an example of the provided conditions, is to be changed are specified not only in units of dates but also in units of the day of the week.

[0056] When the "Reflect in Batch" button 6e is pressed in this state, the rate ranks of the "Deluxe Twin" for the three days 6da from June 7th to 9th and on Sundays 6dc in June, namely June 6th, 13th, 20th, and 27th, are batch-changed to "D".

[0057] [Operation of the Information Processing System] Referring to FIG. 9, an example of the processing procedure when the user sequentially sets groups while operating the terminal device 3 and changes the provision conditions for each group will be described.

[0058] First, the user operates the terminal device 3 to display, for example, the screen 4a in FIG. 4, create an arbitrary room group, and specify the room types to be included in the room group, thereby grouping each room in the accommodation facility (step S101).

[0059] By repeatedly executing the process of step S101 by the user, the room groups in the accommodation facility can be sequentially added.

[0060] Subsequently, the user operates the terminal device 3 to pop up and display, for example, the batch reflection screen 6a in FIG. 7 (step S102).

[0061] Subsequently, the user operates the terminal device 3 to select the room group for which the provision conditions are to be changed all at once (step S103). For example, in the batch reflection screen 6a in FIG. 7, "Deluxe Twin" is selected in the selection column 6b.

[0062] Subsequently, the user operates the terminal device 3 to specify the date for which the provision conditions are to be changed (step S104). For example, in the batch reflection screen 6a in FIG. 7, the three days from June 7th to 9th, 6da, are specified as the change target date in the calendar display column 6d.

[0063] Subsequently, the user operates the terminal device 3 to specify the provision conditions after the change (step S105). For example, in the batch reflection screen 6a in FIG. 7, "D" is specified in the column 6c for specifying the price rank, which is an example of the provision conditions.

[0064] Subsequently, when the user operates the terminal device 3 to instruct the execution of a change process for changing the provision conditions by batch reflection, the change process is executed (step S106). For example, when the "Batch Reflect" button 6e on the batch reflection screen 6a in FIG. 7 is pressed, the price rank of "Deluxe Twin" for 6da from June 7th to 9th is batch-changed to "D".

[0065] By repeatedly executing the processes from step S103 to step S106 by the user, the provision conditions for the target date can be sequentially grouped and changed unit by unit.

[0066] In the example of FIG. 9, after the batch reflection screen 6a is displayed (step S102), the room group to be changed is first selected (step S103), but the specification of the target date for changing the provision conditions (step S104) may be executed first. By doing so, after the user checks the total number of reservations for all accommodation facilities displayed on the calendar, the user can select a date with a small number of reservations (a date with many vacant rooms) and change the price plan.

[0067] As described above, according to the information processing system 1 in the embodiment, the room groups of the rooms provided by the accommodation facility are uniquely set, one or more room groups are selected from among the room groups, and when specifying the provision conditions when providing the rooms, it is possible to batch-change the provision conditions of the rooms included in the selected room groups to the specified provision conditions.

[0068] Also, when specifying the provision conditions, by specifying the target date and target day of the week for which the provision conditions are to be changed, it is possible to batch-change the provision conditions across a plurality of days for each room group.

[0069] Therefore, according to the information processing system 1 in the embodiment, the labor for managing the provision conditions of the rooms provided by the accommodation facility can be reduced.

[0070] [Modification Example] Note that the present invention is not limited to the above-described embodiments, and can be implemented in various other forms without departing from the gist of the present invention. Therefore, the above embodiments are merely illustrative in every respect and should not be construed as limiting the present invention. For example, the above-described processing steps can be arbitrarily changed in order or executed in parallel as long as there is no contradiction in the processing content.

[0071] Also, the program in the above-described embodiment can be installed or loaded into a computer by downloading it from a server device (medium) through various recording media such as optical disks (CD, DVD, etc.), magnetic disks, semiconductor memories (computer-readable recording media), or via a communication network or the like.

[0072] Furthermore, in this embodiment, the user operates the terminal device 3 to perform the process of batch-changing the fee rank. However, the past fee rank settings and data such as the number of reservations and the number of vacant rooms can be learned by artificial intelligence (AI: Artificial Intelligence), and an optimal fee rank can be presented for each room group, or an optimal fee rank can be automatically set.

Explanation of Reference Numerals

[0073] 1... Information processing system, 2... Server device, 3... Terminal device, 21... Processor, 22... Communication interface, 23... Storage device, 31... Processor, 32... Communication interface, 33... Storage device, 34... Input device, 35... Display device, 211... Control unit, 231... Program, 232... Data, 311... Control unit, 331... Program, N... Network

Claims

1. means for setting a group based on the room selected from among the rooms provided by the accommodation facility; means for allowing selection of one or more groups from among the set groups; means for allowing specification of the provision conditions when providing the room; means for collectively changing the provision conditions set for the rooms included in the selected group to the specified provision conditions; A management device comprising:

2. The group set by the setting means is set based on the demand trend of the guests, The management device according to claim 1.

3. The means for allowing specification of the provision conditions further allows specification of the target date for changing the provision conditions, The management device according to claim 1.

4. When the means for allowing specification of the target date allows specification of the target date, it allows specification of the target date in units of date, The management device according to claim 3.

5. When the means for allowing specification of the target date allows specification of the target date, it allows specification of the target date in units of day of the week, The management device according to claim 3.

6. The provision conditions include the accommodation fee, The management device according to claim 1.

7. The provision conditions include a limit on the number of guests, The management device according to claim 1.

8. A method executed by a processor, comprising: a step of setting a group based on the room selected from among the rooms provided by the accommodation facility; a step of allowing selection of one or more groups from among the set groups; a step of allowing specification of the provision conditions when providing the room; a step of collectively changing the provision conditions set for the rooms included in the selected group to the specified provision conditions; A management method including:

9. A management program that causes a computer to function as: means for setting a group based on the room selected from among the rooms provided by the accommodation facility; means for allowing selection of one or more groups from among the set groups; means for allowing specification of the provision conditions when providing the room; means for collectively changing the provision conditions set for the rooms included in the selected group to the specified provision conditions; ​

Images