Medical product provision application processing system, medical product provision application processing method, and medical product provision application processing program

Abstract

To provide a medical product provision application processing system capable of providing a customer with the cost of providing a medical product in advance, a method, and a program.SOLUTION: In a communication system, a system control unit 11 of a medical product receipt reservation server includes: a prescription information acquisition unit that acquires a piece of prescription information representing a prescription of medical products to be provided to a customer; a prescription information transmission unit that transmits the acquired prescription information to pharmacy equipment used by a pharmacy; an estimated price information reception unit that receives estimated price information representing the estimated price of providing medical products based on the prescription indicated by the transmitted prescription information from the pharmacy equipment; and an estimated price information transmission unit that transmits the acquired estimated price information to a customer terminal device used by the customer.SELECTED DRAWING: Figure 5

Description

Technical Field

[0001] The present invention relates to a method for processing applications for providing pharmaceuticals.

Background Art

[0002] Conventionally, there is known a system for assisting the operations of a pharmacy by accepting online orders for medical pharmaceuticals that require a prescription for providing to customers. For example, Patent Document 1 discloses receiving prescription data, application data, and order data, storing order-receiving data, generating medication guidance data including the execution date and time of remote medication guidance by two-way communication corresponding to the order-receiving data, managing the execution status of remote medication guidance based on the medication guidance data, after confirming the completion of the medication guidance and the completion of dispensing, transmitting delivery data to a delivery service provider server, and performing the delivery operation of the prescription drug based on the delivery data.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] After the dispensing of the pharmaceutical is completed and the medication guidance is implemented, the customer will pay the pharmacy the cost related to the provision of the pharmaceutical. Conventionally, the pharmacy presents the amount of the cost to the customer only at the time of payment. Therefore, the customer could not know in advance the amount of the cost to be paid.

[0005] The present invention has been made in view of the above points, and an example of the problem is to provide a pharmaceutical provision application processing device, a pharmaceutical provision application processing method, and a pharmaceutical provision application processing program that can pre-provide the amount of the cost related to the provision of medical pharmaceuticals to the customer.

Means for Solving the Problems

[0006] (Application Example 1) The pharmaceutical product offering application processing apparatus according to this application example includes a prescription information acquisition means for acquiring prescription information indicating a prescription for a pharmaceutical product provided to a customer, a prescription information transmission means for transmitting the acquired prescription information to a pharmacy apparatus used by a pharmacy, and a quotation amount information reception means for receiving, from the pharmacy apparatus, quotation amount information indicating a quoted amount of the cost related to the provision of the pharmaceutical product based on the prescription indicated by the transmitted prescription information, the quotation amount information reception means receiving the quotation amount information transmitted from the pharmacy apparatus in a state before the implementation of the medication guidance related to the provision of the pharmaceutical product, and a quotation amount information transmission means for transmitting the acquired quotation amount information to a customer terminal apparatus used by the customer.

[0007] According to this application example, after the prescription information is transmitted to the pharmacy apparatus, quotation amount information indicating a quoted amount of the cost related to the provision of the pharmaceutical product based on the prescription is received from the pharmacy apparatus. Here, the quotation amount information is transmitted from the pharmacy apparatus to the pharmaceutical product offering application processing apparatus in a state before the implementation of the medication guidance related to the provision of the pharmaceutical product based on the prescription indicated by the prescription information. Therefore, the quotation amount information can be transmitted to the customer terminal apparatus before the implementation of the medication guidance. Accordingly, the amount of the cost related to the provision of the medical pharmaceutical product can be provided to the customer in advance.

[0008] (Application Example 2) The pharmaceutical product offering application processing apparatus according to this application example further includes a confirmed amount information reception means for receiving, from the pharmacy apparatus, confirmed amount information indicating the confirmed amount of the cost after the reception of the quotation amount information by the quotation amount information reception means, and a settlement means for executing the settlement of the cost of the confirmed amount indicated by the received confirmed amount information.

[0009] According to this application example, after the quotation amount information is received, confirmed amount information indicating the confirmed amount of the cost related to the provision of the pharmaceutical product based on the prescription is received from the pharmacy apparatus. And the settlement of the cost of the confirmed amount is executed. Therefore, the pharmacy can receive the payment of the cost related to the provision of the pharmaceutical product.

[0010] (Application Example 3) The pharmaceutical product offering application processing apparatus according to this application example further includes credit card information acquisition means for acquiring credit card information of a credit card designated by the customer, and estimate amount payment confirmation means for confirming whether payment of the estimate amount indicated by the acquired estimate amount information is possible with the credit card based on the acquired credit card information. The estimate amount information transmission means is characterized by transmitting the estimate amount information when the payment confirmation means confirms that the payment is possible.

[0011] According to this application example, it is confirmed whether payment of the estimate amount using a credit card is possible. If the payment is possible, the estimate amount information is transmitted to the customer terminal device. Therefore, the amount of the fee related to the provision of medical pharmaceuticals can be provided to the customer in advance in a state where it is confirmed that the payment of the fee is possible.

[0012] (Application Example 4) The pharmaceutical product offering application processing apparatus according to this application example further includes confirmed amount payment confirmation means for confirming whether payment of the confirmed amount is possible with the credit card based on the acquired credit card information when the confirmed amount indicated by the received confirmed amount information is different from the estimate amount indicated by the transmitted estimate amount information. The settlement means executes the settlement when the confirmed amount payment confirmation means confirms that the payment of the confirmed amount is possible, and omits the confirmation by the confirmed amount payment confirmation means and the settlement means executes the settlement when the confirmed amount indicated by the received confirmed amount information is the same as the estimate amount indicated by the transmitted estimate amount information.

[0013] According to this application example, when the settled amount is different from the estimated amount, the confirmation of whether payment using a credit card is possible is performed again with the settled amount. If payment is possible, the settlement is executed. When the settled amount matches the estimated amount, the confirmation with the settled amount is omitted and the settlement is executed. Therefore, whether the settled amount is changed from the estimated amount or not, the settlement can be performed in a state where the confirmation of whether payment using a credit card is possible is appropriately conducted.

[0014] (Application Example 5) The pharmaceutical product supply application processing device according to this application example further includes: an application information receiving means for receiving, from the customer terminal device, application information indicating an application for the supply of the pharmaceutical product based on the prescription; an application payment confirmation means for confirming, based on the acquired credit card information, whether the use of the credit card is possible in response to the reception of the application information by the application information receiving means; and a reception information transmitting means for transmitting, to the customer terminal device, reception information indicating that the application has been received when the application payment confirmation means confirms that the use of the credit card is possible.

[0015] According to this application example, when an application for the supply of a pharmaceutical product based on a prescription is made, a confirmation of whether the use of a credit card is possible is performed. If the use of a credit card is possible, the application for the supply of the pharmaceutical product is accepted. Therefore, the application for the supply of the pharmaceutical product can be accepted in a state where it is confirmed that the credit card is available.

[0016] (Application Example 6) The pharmaceutical supply application processing device according to this application example stores, in the storage means, a dispensing state regarding the dispensing of the pharmaceutical based on the prescription indicated by the acquired prescription information, and the dispensing state is set to a dispensing incomplete state indicating that the dispensing of the pharmaceutical is incomplete. The storage control means stores the dispensing state in the storage means. In response to the communication from the pharmacy device that has received the transmitted prescription information, the changing means changes the dispensing state stored in the storage means to a dispensing completed state indicating that the dispensing of the pharmaceutical is completed and the medication guidance is incomplete. When the dispensing state stored in the storage means is the dispensing incomplete state, the operation reception screen information transmission means transmits, to the pharmacy device, operation reception screen information for causing the pharmacy device to display an operation reception screen capable of receiving an operation for inputting the estimated price. The estimated price information transmission means is characterized by receiving the estimated price information indicating the input estimated price.

[0017] According to this application example, after the prescription information is received, the dispensing state set to the dispensing incomplete state is stored. The dispensing incomplete state indicates that the dispensing of the pharmaceutical is incomplete. The pharmacy dispenses the pharmaceutical. When the dispensing is completed and the state becomes one where the medication guidance is possible, a predetermined communication is made from the pharmacy device to the pharmaceutical supply application processing device. In response to this communication, the dispensing state is changed from the dispensing incomplete state to the dispensing completed state. The dispensing completed state indicates that the dispensing of the pharmaceutical is completed and the medication guidance is incomplete. When the dispensing state is the dispensing incomplete state, the operation reception screen is transmitted to the pharmacy device. The operation reception screen is a screen capable of receiving an operation for inputting the estimated price. Therefore, before the medication guidance is implemented, the pharmacy can input the estimated price. Accordingly, the amount of the cost related to the supply of the medical pharmaceutical can be provided to the customer in advance.

[0018] (Application Example 7) The pharmaceutical supply application processing device according to this application example is characterized in that the estimated price information transmission means transmits, to the customer terminal device, the state information indicating the dispensing state stored in the storage means together with the estimated price information.

[0019] According to this application example, along with the amount of the cost related to the provision of medical drugs, the status regarding dispensing is presented to the customer. Therefore, the customer can confirm the amount of the cost in advance and can also confirm whether it is a status in which the drugs can be received.

[0020] (Application Example 8) The drug provision application processing device according to this application example is characterized in that the changing means changes the dispensing status to the dispensed status in response to the reception of the estimated amount information by the estimated amount information transmitting means.

[0021] According to this application example, the communication from the pharmacy device to the drug provision application processing device after the dispensing of the drugs is completed includes transmitting the estimated amount information. Therefore, while enabling the estimation of the cost related to the provision of medical drugs until after the completion of the dispensing, the amount of the cost related to the provision of medical drugs can be provided to the customer in advance.

[0022] (Application Example 9) The drug provision application processing device according to this application example is characterized in that the estimated amount information receiving means receives the estimated amount information transmitted from the pharmacy device in response to the reception of the transmitted prescription information by the pharmacy device, and the estimated amount information transmitting means transmits, together with the estimated amount information, acceptance information indicating that the application for the provision of the drugs has been accepted to the customer terminal device.

[0023] According to this application example, at the time of accepting the application for the provision of the drugs, the amount of the cost related to the provision of medical drugs can be provided to the customer in advance.

[0024] (Application Example 10) The method for processing an application for providing pharmaceuticals according to this application example is a method for processing an application for providing pharmaceuticals executed by a computer. It includes a prescription information acquisition step of acquiring prescription information indicating a prescription for pharmaceuticals provided to a customer, a prescription information transmission step of transmitting the acquired prescription information to a pharmacy device used by a pharmacy, and an estimated amount information reception step of receiving, from the pharmacy device, estimated amount information indicating an estimated amount of the cost related to the provision of the pharmaceuticals based on the prescription indicated by the transmitted prescription information, where the estimated amount information is received from the pharmacy device in a state before the implementation of medication guidance related to the provision of the pharmaceuticals, and an estimated amount information transmission step of transmitting the acquired estimated amount information to a customer terminal device used by the customer.

[0025] (Application Example 11) The program for processing an application for providing pharmaceuticals according to this application example causes a computer to function as a prescription information acquisition means for acquiring prescription information indicating a prescription for pharmaceuticals provided to a customer, a prescription information transmission means for transmitting the acquired prescription information to a pharmacy device used by a pharmacy, an estimated amount information reception means for receiving, from the pharmacy device, estimated amount information indicating an estimated amount of the cost related to the provision of the pharmaceuticals based on the prescription indicated by the transmitted prescription information, where the estimated amount information is received from the pharmacy device in a state before the implementation of medication guidance related to the provision of the pharmaceuticals, and an estimated amount information transmission means for transmitting the acquired estimated amount information to a customer terminal device used by the customer.

Advantages of the Invention

[0026] According to the present invention, the amount of the cost related to the provision of medical pharmaceuticals can be provided to the customer in advance.

Brief Description of the Drawings

[0027]

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[0028] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

[0029] [1. First Embodiment] [1-1. Configuration of Communication System] First, the configuration and functional overview of the communication system S according to the present embodiment will be described with reference to FIG. 1. FIG. 1 is a diagram showing an example of the schematic configuration of the communication system S according to the present embodiment.

[0030] As shown in FIG. 1, the communication system S may include a pharmaceutical receipt reservation server 1, a plurality of pharmacy terminals 2, a plurality of customer terminals 3, an electronic prescription management system 4, and a settlement server 5. The pharmaceutical receipt reservation server 1, each pharmacy terminal 2, each customer terminal 3, the electronic prescription management system 4, and the settlement server 5 may be connected to a network NW. The network NW is constructed by, for example, the Internet, a dedicated communication line (for example, a CATV (Community Antenna Television) line), a mobile communication network (including a base station, etc.), and a gateway.

[0031] The medicine collection reservation server 1 may be a server device that performs processing related to a predetermined medicine collection reservation site. The medicine collection reservation site may be a website that enables online reservation of receiving medical drugs. The medical drugs may be drugs dispensed based on a prescription. Hereinafter, the medical drugs will be simply referred to as drugs. The reservation of receiving drugs can be rephrased as, for example, a reservation for dispensing, a reservation at a pharmacy, or a reservation for drug provision. The medicine collection reservation server 1 may transmit content such as a web page constituting the medicine collection reservation site to at least one of the pharmacy terminal 2 and the customer terminal 3. Further, the medicine collection reservation server 1 may execute processes such as searching for a pharmacy where a customer receives drugs, accepting a reservation for receiving drugs, acquiring prescription information indicating a prescription, providing the prescription information to the pharmacy, and settling the cost related to drug provision.

[0032] Before implementing medication guidance from a pharmacy to a customer for providing drugs based on a reservation, the medicine collection reservation server 1 may transmit estimated amount information to the customer terminal 3 used by the customer. The estimated amount information may indicate the amount estimated for the cost related to drug provision. This cost may include, for example, the price of the drugs themselves, dispensing fees, medication guidance fees, etc. The customer can know in advance the amount that the customer is scheduled to pay to the pharmacy before going to the pharmacy or before receiving medication guidance.

[0033] Each pharmacy terminal 2 may be a terminal device used by employees of a pharmacy such as a pharmacist. Examples of the pharmacy terminal 2 include a personal computer. Software such as a web browser or an email client may be incorporated into each pharmacy terminal 2. Each pharmacy terminal 2 may receive and display content such as a web page from a pharmaceutical receipt reservation server 1 or the like based on an operation by an employee. Each pharmacy terminal 2 may be used, for example, for the content of a pharmaceutical receipt reservation, confirmation of a prescription, setting and confirmation of the status of work related to the provision of pharmaceuticals, input of the amount of fees related to the provision of pharmaceuticals, and request for settlement of the fees. A receipt computer may be introduced into at least one pharmacy terminal 2. The receipt computer may be a computer, system, or software for creating a statement of medical fees related to the provision of pharmaceuticals. At least one pharmacy terminal 2 may be provided with a camera capable of taking videos or may be connectable to the camera. At least one pharmacy terminal 2 may be provided with a microphone used for voice input and a speaker used for voice output or may be connectable to the microphone and the speaker. Note that instead of an employee inputting the amount of fees related to the provision of pharmaceuticals into the pharmacy terminal 2, the pharmacy terminal 2 may automatically calculate it. In this case, the pharmacy terminal 2 may be a terminal device or may actually be a server device.

[0034] Each customer terminal 3 may be a terminal device used by a customer who uses a pharmaceutical collection reservation site to make a reservation for receiving pharmaceuticals. Examples of the customer terminal 3 include mobile information terminals such as smartphones and tablet computers, mobile phones, PDAs (Personal Digital Assistants), personal computers, set-top boxes, and the like. Software such as a web browser or an email client may be incorporated in each customer terminal 3. Each customer terminal 3 may receive and display content such as a web page from the pharmaceutical collection reservation server 1 based on an operation by the customer. At least one customer terminal 3 may be provided with a camera capable of photographing at least one of a still image and a moving image, or may be connectable to the camera. A paper prescription may be photographed using the camera. The customer terminal 3 may transmit prescription image data indicating an image of the photographed prescription to the pharmaceutical collection reservation server 1. The prescription image data is an example of prescription information. At least one customer terminal 3 may be provided with a microphone used for voice input and a speaker used for voice output, or may be connectable to the microphone and the speaker.

[0035] The electronic prescription management system may be a system for managing electronic prescriptions. The electronic prescription is another example of prescription information. The electronic prescription management system may include, for example, one or more server devices. The electronic prescription management system may perform, for example, acquisition of an electronic prescription from a medical institution, provision of the electronic prescription to a pharmacy, and the like.

[0036] The settlement server 5 may be a server device managed by a credit card company or a settlement agent. The settlement server 5 may also be a server device that executes processes related to credit card settlements. For example, based on a request from the pharmaceutical receipt reservation server 1, the settlement server 5 may perform authorization of a specified credit card and processing of a settlement using the credit card. Authorization may be a process of confirming whether payment can be made using that credit card. Authorization is also referred to as credit check. Credit may be the act of granting credit to the owner of the credit card for paying the price with the credit card.

[0037] [1-2. Configuration of Pharmaceutical Receipt Reservation Server] Next, the configuration of the pharmaceutical receipt reservation server 1 will be described with reference to FIGS. 2 to 4. FIG. 2 is a block diagram showing an example of the schematic configuration of the pharmaceutical receipt reservation server 1 according to the present embodiment. As shown in FIG. 2, the pharmaceutical receipt reservation server 1 includes a system control unit 11, a system bus 12, an input / output interface 13, a storage unit 14, and a communication unit 15. The system control unit 11 and the input / output interface 13 are connected via the system bus 12.

[0038] The system control unit 11 is composed of a CPU (Central Processing Unit) 11a, a ROM (Read Only Memory) 11b, a RAM (Random Access Memory) 11c, and the like.

[0039] The input / output interface 13 performs interface processing between the storage unit 14 and the communication unit 15 and the system control unit 11.

[0040] The storage unit 14 is configured by, for example, a hard disk drive or the like. Databases such as a member DB 14a, a credit card information DB 14b, a patient DB 14c, a pharmacy DB 14d, and a reservation DB 14e may be stored in this storage unit 14. "DB" is an abbreviation for database. At least one database may be stored in a server device different from the pharmaceutical receipt reservation server 1. The pharmaceutical receipt reservation server 1 may be able to access the database via the server device.

[0041] FIG. 3 is a diagram showing an example of information stored in the database of the pharmaceutical receipt reservation server 1. Member information regarding each customer who can use the pharmaceutical receipt reservation site may be stored in the member DB 14a. For example, in the member DB 14a, as shown in FIG. 3, customer ID, name, gender, date of birth, address, telephone number, e-mail address, etc. may be stored in association with each other as member information. The customer ID may be identification information for identifying the customer.

[0042] In the credit card information DB 14b, information regarding the credit cards owned by each customer may be stored for each combination of the customer and the credit card. The pharmaceutical receipt reservation server 1 may be configured to allow a customer to register information regarding a credit card in advance. Also, one customer may be able to register information regarding a plurality of credit cards. In the credit card information DB 14b, for example, customer ID, customer card ID, and credit card information may be stored in association with each other. The customer ID may indicate the customer who owns the credit card. The customer card ID may be information for identifying the credit card from among the credit cards registered by the customer. For example, the customer card ID may be a number such as "001", "002", etc. The credit card information may be specific information regarding the credit card. The credit card information may include, for example, the credit card number, expiration date, security code, name of the owner of the credit card, etc.

[0043] For patient DB14c, patient information regarding patients registered by customers as persons who may become patients using pharmaceuticals received by the customers from pharmacies may be stored for each registered patient. For example, the pharmaceutical receipt reservation server 1 may be configured to enable registration of patients by each customer. For example, a customer may be able to register a family member of the customer as a patient. The pharmaceutical receipt reservation server 1 may automatically register the customer himself / herself as a patient. In patient DB14c, as patient information, for example, customer ID, patient ID, patient name, gender, date of birth, etc. may be stored in association with each other. The customer ID may indicate the customer who registered the patient. The patient ID may be information for identifying the patient from among the patients registered by the customer.

[0044] In pharmacy DB14d, pharmacy information regarding each pharmacy that can be reserved on the pharmaceutical receipt reservation site may be stored. For example, in pharmacy DB14d, as pharmacy information, pharmacy ID, pharmacy name, address, etc. may be stored in association with each other. The pharmacy ID may be identification information for identifying the pharmacy.

[0045] In the reservation DB 14e, reservation information regarding the reservation of receiving pharmaceuticals may be stored each time the pharmaceutical receiving reservation server 1 accepts a reservation. For example, in the reservation DB 14e, as reservation information, a reception number, reception date, prescription ID, customer ID, patient ID, pharmacy ID, receiving date and time, medication guidance method, payment method, billing amount, customer card ID, approval number, prescription status, and payment status, etc. may be stored in association with each other. The reception number is a number for identifying a reservation. The reception date may indicate the date when the reservation was accepted at the pharmaceutical receiving reservation site. The prescription ID may be identification information for identifying the prescription information that is the basis for dispensing pharmaceuticals. The prescription ID may be, for example, the file name or URL (Uniform Resource Locator) of the prescription information, or other information. The customer ID may indicate the customer who made the reservation. The patient ID may indicate the patient who uses the pharmaceuticals to be received by that customer. The pharmacy ID may indicate the pharmacy reserved as the receiving destination for the pharmaceuticals. The receiving date and time may indicate the date and time when the reception of the pharmaceuticals is scheduled. The receiving date and time can be set to a specific date and time, and can also be set to information indicating "receive as soon as dispensing is possible". "Receive as soon as dispensing is possible" indicates that the customer receives the pharmaceuticals after the pharmacy completes the dispensing of the pharmaceuticals without specifying a date and time. The medication guidance method may indicate the method of implementing medication guidance when the pharmacy provides pharmaceuticals to the customer. The medication guidance method may be set to, for example, either "at the counter" or "online". "At the counter" indicates that medication guidance is implemented at the pharmacy. "Online" indicates that medication guidance is implemented online. For example, based on the control by the pharmaceutical receiving reservation server 1, the pharmacy terminal 2 and the customer terminal 3 may be connected. Then, information indicating the video and voice of the pharmacist and the customer respectively may be transmitted and received between the pharmacy terminal 2 and the customer terminal 3, and online medication guidance may be implemented. The payment method may indicate the method by which the customer pays the fees related to the provision of pharmaceuticals. The payment method may be set to, for example, either over-the-counter payment or online payment. In over-the-counter payment, the customer pays the fees at the pharmacy.In online payment, it is shown that the pharmaceutical receipt reservation server 1 automatically executes payment based on the credit card information stored in the credit card information DB 14b. The claim amount may indicate the amount that the customer plans to pay or has paid as the cost related to the provision of the pharmaceutical product. The customer card ID and the approval number may be valid when the payment method is "online". The customer card ID may indicate the credit card instructed by the customer. The approval number may be a number that identifies the credit given when the credit is confirmed in the authorization performed by the pharmaceutical receipt reservation server 1 before the payment for the price. The approval number may be, for example, information transmitted from the payment server 5 to the pharmaceutical receipt reservation server 1. The prescription status may indicate the status of the pharmacy side's processing regarding the prescription information indicated by the prescription ID. The prescription status may indicate the status of the work related to the provision of the pharmaceutical product based on the prescription information. The prescription status may be set to, for example, any one of "sent", "received", "dispensing", "dispensing completed", and "delivered". "Sent" may indicate that the transmission of the prescription to the pharmacy has been completed. "Received" may indicate that the pharmacy has completed the reception of the prescription. "Dispensing" may indicate that the pharmacy is dispensing the pharmaceutical product. "Dispensing completed" may indicate that the dispensing of the pharmaceutical product has been completed. "Delivered" may indicate that the delivery of the pharmaceutical product from the pharmacy to the customer has been completed. The payment status may indicate the status of the payment for the cost related to the provision of the pharmaceutical product. The payment status may be set to, for example, either "unpaid" or "payment completed". "Unpaid" may indicate that the payment has not yet been completed. "Payment completed" may indicate that the payment has been completed.

[0046] FIG. 4 is a diagram showing an example of the relationship among prescription status, settlement status, and processing related to prescriptions. As shown in FIG. 4, when the pharmaceutical receiving reservation server 1 transmits prescription information to the pharmacy terminal 2, the prescription status is set to "transmitted". Also, the settlement status is set to "unsettled". The pharmacy employee checks the prescription information and also checks the reservation details. After the check, the employee performs an operation to accept the prescription on the pharmacy terminal 2. In response to this operation, the prescription status is changed to "accepted". Thereafter, the employee performs an operation on the pharmacy terminal 2 to start dispensing the medicine. In response to this operation, the prescription status is changed to "dispensing". The employee dispenses the medicine based on the prescription and estimates the billing amount. When the dispensing is completed, the employee inputs the estimated amount into the pharmacy terminal 2. In response to this input, the prescription status is changed to "dispensing completed". Note that the pharmaceutical receiving reservation server 1 may be configured such that the operation for changing the prescription status to "dispensing completed" can be performed separately from the operation of inputting the estimated amount. In this case, it may be possible to input the estimated amount before the prescription status becomes "dispensing completed". Also, the prescription status may not change even if the estimated amount is input. After the prescription status is changed to "dispensing completed", the employee provides medication guidance to the customer. Then the employee causes the pharmaceutical receiving reservation server 1 to execute the settlement of the billing amount. In response to the execution of this settlement, the prescription status is changed to "delivered". Also, the settlement status is changed to "settlement completed". Then, the employee delivers the dispensed medicine to the customer. If the medication guidance is provided online, the employee may ship the medicine to the customer's address. Here, the relationship between the prescription status and the dispensing status of the medicine will be explained. As shown in FIG. 4, "transmitted", "accepted", and "dispensing" indicate that the dispensing of the medicine is not completed. "Dispensing completed" and "delivered" indicate that the dispensing of the medicine is completed. Also, the relationship between the prescription status and the implementation status of the medication guidance will be explained. As shown in FIG. 4, "transmitted", "accepted", "dispensing", and "dispensing completed" indicate that the medication guidance is not completed. "Delivered" indicates that the medication guidance is completed.Note that at least one of the change of the prescription status to "received" and the change of the prescription status to "being dispensed" may be omitted. For example, the prescription status may be changed from "sent" to "dispensed". However, the confirmation of the prescription and reservation details by the employee, as well as the dispensing work and the estimate of the billing amount itself, may not be omitted.

[0047] The storage unit 14 may store the prescription information transmitted from the customer terminal 3 or the electronic prescription management system 4 in association with the prescription ID. Further, the storage unit 14 stores various programs such as an operating system, a DBMS (Database Management System), and a server program. The server program is a program that causes the system control unit 11 to execute processes related to the pharmaceutical receipt reservation site. The server program may be acquired from another device via the network NW, for example, or may be recorded on a recording medium such as a magnetic tape, an optical disk, or a memory card and read via a drive device.

[0048] The communication unit 15 is configured by, for example, a network interface card or the like. The communication unit 15 connects to the pharmacy terminal 2, the customer terminal 3, the electronic prescription management system 4, or the settlement server 5 via the network NW and controls the communication state with the connected device.

[0049] [1-3. Functional Overview of System Control Unit] Next, with reference to FIGS. 5 to 15, the functional overview of the system control unit 11 in the pharmaceutical collection reservation server 1 will be described. FIG. 5 is a diagram showing an example of the functional blocks of the system control unit 11 in the pharmaceutical collection reservation server 1 according to the present embodiment. The system control unit 11 may function as a prescription information acquisition unit 1101, a reservation application reception information transmission unit 1102, a prescription information transmission unit 1103, a status management unit 1104, a pharmacy screen information transmission unit 1105, an estimate amount information reception unit 1106, an estimate amount information transmission unit 1107, a determined amount information reception unit 1108, a settlement unit 1109, a credit card information acquisition unit 1110, and a confirmation unit 1111, etc., as shown in FIG. 5, when the CPU 11a reads and executes various program codes included in the server program.

[0050] The prescription information acquisition unit 1101 may acquire prescription information indicating a prescription for pharmaceuticals provided to a customer. The customer who is the recipient of the pharmaceuticals may be the patient himself / herself who uses the pharmaceuticals, or may not be the patient. For example, the customer may be a family member of the patient. The customer who is the recipient of the pharmaceuticals may be the person who pays the cost related to the provision of the pharmaceuticals.

[0051] The prescription information acquisition unit 1101 may acquire prescription information from, for example, the customer terminal 3 of the customer. For example, the prescription information acquisition unit 1101 may acquire prescription image data. The customer may photograph a prescription provided by a medical institution with the customer terminal 3. The customer terminal 3 may transmit the prescription image data generated by the photographing to the pharmaceutical collection reservation server 1.

[0052] The prescription information acquisition unit 1101 may acquire prescription information from, for example, the electronic prescription management system 4. For example, the prescription information acquisition unit 1101 may acquire an electronic prescription. For example, the customer may input information on the patient's My Number card or health insurance card into the customer terminal 3. This information may include information for identifying the patient. The customer terminal 3 may transmit the input information to the medicine collection reservation server 1. The medicine collection reservation server 1 may transmit the information received from the customer terminal 3 to the electronic prescription management system 4. The electronic prescription management system 4 stores, for example, each electronic prescription in association with information for identifying the patient. The electronic prescription management system 4 may search for the electronic prescription issued for that patient based on the information received from the medicine collection reservation server 1 and transmit the electronic prescription to the medicine collection reservation server 1.

[0053] The prescription information acquisition unit 1101 may receive application information from the customer terminal 3. The application information may indicate an application for the provision of pharmaceuticals. For example, the application information may be reservation application content information indicating the content of an application for a reservation to receive pharmaceuticals. When acquiring prescription image data as prescription information, the prescription information acquisition unit 1101 may receive the prescription image data and the reservation application content information from the customer terminal 3. The prescription information acquisition unit 1101 may transmit reservation application content input screen information to the customer terminal 3. The reservation application content input screen information may be information for causing the customer terminal 3 to display a reservation application content input screen. The reservation application content input screen may be a screen capable of receiving input of the content of an application for a reservation to receive pharmaceuticals. The reservation application content input screen may include, for example, a plurality of screens. The reservation application content input screen information may be an HTML (HyperText Markup Language) document of a web page corresponding to the reservation application content input screen, or may be other information. The reservation application content input screen may be capable of receiving, for example, selection of the type of prescription, selection of the pharmacy where the customer receives the pharmaceuticals, selection of the patient, selection of the payment method, selection of the credit card used for payment, selection of the receipt date and time, and the like. When the paper prescription is selected out of the paper prescription and the electronic prescription as the type of prescription, the reservation application content input screen may be capable of receiving selection of the prescription image data to be transmitted to the pharmaceutical receipt reservation server 1. The customer terminal 3 may transmit reservation application content information including, for example, a customer ID, the type of prescription, the pharmacy ID of the selected pharmacy, the patient ID of the selected patient, the payment method, the customer card ID of the selected credit card, the receipt date and time, etc. to the pharmaceutical receipt reservation server 1. The prescription information acquisition unit 1101 may generate reservation information based on the reservation application content information and store the generated reservation information in the reservation DB 14e.

[0054] Upon receiving the prescription information and reservation application acceptance information by the prescription information acquisition unit 1101, the reservation application acceptance information transmission unit 1102 may transmit the reservation application acceptance information to the customer terminal 3. The reservation application acceptance information may indicate that a medicine collection reservation has been accepted by the medicine collection reservation site. The reservation application acceptance information may be, for example, an email addressed to the customer who applied for the medicine collection reservation. This email may include a message indicating that the application for the medicine collection reservation has been accepted and the details of the reservation. Also, the reservation application acceptance information may be, for example, reservation application acceptance completion screen information. The reservation application acceptance completion screen information may be information for displaying the reservation application acceptance completion screen on the customer terminal 3. The reservation application acceptance completion screen may be a screen indicating that the medicine collection reservation has been accepted. The reservation application acceptance completion screen information may be an HTML document of a web page corresponding to the reservation application acceptance completion screen, or other information.

[0055] Figure 6 is a diagram showing an example of the reservation application acceptance completion screen. As shown in Figure 6, the reservation application acceptance completion screen 100 may include, for example, a message 110, a home button 120, and a reservation list button 130, etc. The message 110 may be a text indicating that the medicine collection reservation has been accepted. The home button 120 may be a button for displaying the home screen of the medicine collection reservation site. The reservation list button 130 may be a button for displaying the customer reservation list screen. A list of the medicine collection reservations made by the customer may be displayed on the customer reservation list screen.

[0056] The prescription information transmission unit 1103 may transmit the prescription information acquired by the prescription information acquisition unit 1101 to the pharmacy terminal 2. For example, the prescription information transmission unit 1103 may transmit the prescription information to the pharmacy terminal 2 of the pharmacy indicated by the pharmacy ID included in the reservation application details information. The prescription information transmission unit 1103 may transmit the prescription information, for example, at the timing when the prescription information is acquired. Alternatively, the prescription information transmission unit 1103 may transmit the prescription information in response to a request from the pharmacy terminal 2.

[0057] The status management unit 1104 may manage the prescription status and settlement status stored in the reservation DB 14e. The status management unit 1104 may store in the reservation DB 14e a prescription status indicating that the dispensing of the pharmaceuticals based on the prescription indicated by the prescription information acquired by the prescription information acquisition unit 1101 is incomplete. As described above, the prescription status corresponding to the dispensing being incomplete may be any one of "sent", "received", and "being dispensed". For example, when the prescription information is acquired by the prescription information acquisition unit 1101, the status management unit 1104 may set the prescription status to "sent". Alternatively, when the prescription information is transmitted to the pharmacy terminal 2 by the prescription information transmission unit 1103, the status management unit 1104 may set the prescription status to "sent".

[0058] In addition, the status management unit 1104 may change the prescription status to a status indicating that the dispensing is completed and the medication guidance is incomplete in response to the communication from the pharmacy terminal 2 that has received the prescription information transmitted by the prescription information transmission unit 1103. As shown in FIG. 4, the prescription status corresponding to the dispensing being completed and the medication guidance being incomplete may be "dispensing completed". For example, as will be described later, when the status management unit 1104 receives the estimated amount information from the pharmacy terminal 2, the status management unit 1104 may change the prescription status to "dispensing completed". The estimated amount information may indicate the estimated amount of the cost related to the dispensing of the pharmaceuticals. Alternatively, when an employee performs an operation indicating the completion of the dispensing on the pharmacy terminal 2, the status management unit 1104 may change the prescription status to "dispensing completed".

[0059] The pharmacy screen information transmission unit 1105 may transmit the pharmacy screen information to the pharmacy terminal 2. The pharmacy screen information may be information for causing the pharmacy terminal 2 to display a pharmacy screen. For example, information regarding the reservation for receiving pharmaceuticals may be displayed on the pharmacy screen. Also, for example, the pharmacy screen may be a screen capable of receiving operations by employees. The pharmacy screen may be a generic name for a plurality of types of screens. For example, the pharmacy screen may include a reservation list screen for pharmacies, a patient information screen, an estimate amount confirmation screen, an estimate amount input screen, a settlement amount confirmation screen, a settlement amount input screen, etc., which will be described later. The pharmacy screen information may be an HTML document of a web page corresponding to the pharmacy screen, or may be other information.

[0060] FIG. 7 is a diagram showing an example of a reservation list screen for pharmacies. The reservation list screen for pharmacies may be a screen showing a list of receiving reservations designated as the receiving destination of pharmaceuticals by the pharmacy of the pharmacy terminal 2 that displays the screen. As shown in FIG. 7, the reservation list screen 200 for pharmacies may include, for example, a plurality of reservation information columns 210. Each reservation information column 210 may be information that simply shows the content of the receiving reservation of the pharmaceuticals corresponding to that reservation information column 210. Each reservation information column 210 may include, for example, the receiving date and time, the reception number, the patient name, the medication guidance method, the settlement method, the prescription status, and the settlement status, etc. When an employee selects a reservation by selecting any one of the reservation information columns 210 on the reservation list screen 200 for pharmacies, the pharmacy terminal 2 may display a patient information screen. For example, the pharmacy terminal 2 may display the patient information screen in a mode that overlays the reservation list screen 200 for pharmacies.

[0061] FIG. 8 is a diagram showing an example of a patient information screen. The patient information screen may be a screen showing the content of the selected reservation and the work status for that reservation. As shown in FIG. 8, the patient information screen 300 may include patient information 310, a reservation information column 320, a settlement status 330, a prescription status 340, a prescription reception pane 350, a dispensing start pane 360, an estimate amount input pane 370, a settlement execution pane 380, and a prescription display button 390, etc. The patient information 310 may show, for example, the patient's name, date of birth, gender, etc. The reservation information column 320 may include, for example, the receiving date and time and the settlement method.

[0062] The prescription reception area 350 may be an area related to the setting of prescription reception. The prescription reception area 350 may include a setting button 351 or the like. The setting button 351 may be a button operable to display a prescription reception screen. The setting button 351 may be operable only when the prescription status 340 displayed on the patient information screen 300 is "sent". As shown in FIG. 8, the prescription status 340 is "sent", and the outline of the setting button 351 is shown by a solid line. The solid line indicates that the setting button 351 is operable. The prescription reception screen may be a screen capable of receiving a setting operation for receiving a prescription corresponding to a selected reservation. The prescription reception screen may be displayed, for example, in a manner of overlaying the patient information screen 300. When the setting of prescription reception is received on the prescription reception screen, the pharmacy terminal 2 may erase the prescription reception screen and change the prescription status 340 to "received".

[0063] The dispensing start area 360 may be an area related to the setting of the start of dispensing of pharmaceuticals. The dispensing start area 360 may include a setting button 361 or the like. The setting button 361 may be a button operable to display a dispensing start screen. The setting button 361 may be operable only when the prescription status 340 is "sent" or "received". The dispensing start screen may be a screen capable of receiving a setting operation indicating that dispensing based on a prescription corresponding to a selected reservation is to start. The dispensing start screen may be displayed, for example, in a manner of overlaying the patient information screen 300. When the setting of dispensing start is received on the dispensing start screen, the pharmacy terminal 2 may erase the dispensing start screen and change the prescription status 340 to "dispensing".

[0064] The estimated amount input pane 370 may be an area for inputting the estimated amount estimated as the claim amount for the cost related to the provision of the drug. The estimated amount input pane 370 may include a setting button 371 or the like. The setting button 371 may be a button operable to display an estimated amount confirmation screen. The setting button 371 may be operable only when the prescription status 340 is "sent", "received", or "in dispensing".

[0065] Figure 9(a) is a diagram showing an example of an estimated amount confirmation screen. The estimated amount confirmation screen may be a screen for an employee to confirm the estimated amount. As shown in Figure 9(a), the estimated amount confirmation screen 400 may include patient information 410, an estimated amount 420, a change button 430, a return button 440, a setting button 450, and the like. The patient information 410 may indicate, for example, the patient's name, date of birth, gender, etc. The estimated amount 420 may indicate the current estimated amount. If the estimated amount has never been input, the estimated amount 420 may indicate a predetermined amount. The change button 430 may be a button operable to display an estimated amount input screen described later. The estimated amount input screen may be displayed, for example, in a manner that overlays the estimated amount confirmation screen 400. The return button 440 may be a button operable to cancel the setting of the estimated amount. The setting button 450 is a button operable to set the estimated amount to the amount indicated by the estimated amount 420.

[0066] FIG. 9(b) is a diagram showing an example of an estimate amount input screen. The estimate amount input screen may be a screen for inputting an estimate amount. As shown in FIG. 9(b), the estimate amount input screen 500 may include an estimate amount input field 510, a confirmation button 520, and the like. The estimate amount input field 510 may be an area where an estimate amount is input. The confirmation button 520 may be a button that can be operated to confirm the estimate amount input in the estimate amount input field 510 on the estimate amount confirmation screen 400. When the confirmation button 520 is operated, the pharmacy terminal 2 may erase the estimate amount input screen 500 and change the estimate amount 420 on the estimate amount confirmation screen 400 to the amount input in the estimate amount input field 510. When the setting button 450 is operated, the pharmacy terminal 2 may erase the estimate amount confirmation screen 400 and change the prescription status 340 to "dispensing completed".

[0067] Returning to FIG. 8, the settlement execution pane 380 may be an area related to the execution of the settlement of the cost related to the provision of pharmaceuticals. The settlement execution pane 380 may include a setting button 381 and the like. The setting button 381 may be a button that can be operated to display a settlement amount confirmation screen. The setting button 381 may be operable only when the prescription status 340 is "dispensing". The outline of the setting button 381 shown in FIG. 8 is indicated by a dotted line. The dotted line indicates that the setting button 381 is inoperable.

[0068] FIG. 10(a) is a diagram showing an example of a settlement amount confirmation screen. The settlement amount confirmation screen may be a screen for an employee to confirm the settlement amount of the cost related to the provision of pharmaceuticals. As shown in FIG. 10(a), the settlement amount confirmation screen 600 may include patient information 610, a settlement amount 620, a change button 630, a return button 660, a setting button 670, and the like. The patient information 610 may indicate, for example, the patient's name, date of birth, gender, and the like. The settlement amount 620 may indicate the current settlement amount. The settlement amount may be the amount to be settled as the billed amount of the cost related to the provision of pharmaceuticals. If the settlement amount has not been entered even once, the settlement amount 620 may indicate the pre-set estimated amount. The change button 630 may be an operable button for displaying a settlement amount input screen described later. The settlement amount input screen may be displayed, for example, in a manner that overlays the settlement amount confirmation screen 600. The return button 660 may be an operable button for canceling the setting of the settlement amount. The setting button 670 is an operable button for setting the settlement amount to the amount indicated by the settlement amount 620. If the employee does not change the settlement amount from the estimated amount, the employee can operate the setting button 670 without displaying the settlement amount input screen. When the setting button 670 is operated, the billed amount may be determined as the estimated amount indicated by the settlement amount 620. Further, in response to the operation of the setting button 670, the pharmaceutical receipt reservation server 1 may execute the settlement at the determined billed amount. Further, the pharmacy terminal 2 may erase the settlement amount confirmation screen 600 and change the prescription status 340 to "dispensing completed".

[0069] FIG. 10(b) is a diagram showing an example of a settlement amount input screen. The settlement amount input screen may be a screen for inputting a settlement amount. As shown in FIG. 10(b), the settlement amount input screen 700 may include a settlement amount input field 710, a confirmation button 720, etc. The settlement amount input field 710 may be an area where the settlement amount is input. The confirmation button 720 may be a button that can be operated to confirm the settlement amount input in the settlement amount input field 710 on the settlement amount confirmation screen 600. When the confirmation button 720 is operated, the pharmacy terminal 2 may erase the settlement amount input screen 700 and change the settlement amount 620 on the settlement amount confirmation screen 600 to the amount input in the settlement amount input field 710. When the setting button 670 is operated, the billed amount may be determined as the changed settlement amount indicated by the settlement amount 620.

[0070] Returning to FIG. 8, the prescription display button 390 may be a button that can be operated to display a prescription corresponding to the selected reservation.

[0071] When the prescription status stored in the reservation DB14e indicates that the dispensing is incomplete, the pharmacy screen information transmission unit 1105 may transmit pharmacy screen information for displaying a pharmacy screen that can accept an operation for inputting an estimated amount to the pharmacy terminal 2. As described above, the prescription status corresponding to the incomplete dispensing may be "sent", "received", and "being dispensed". Further, when the prescription status stored in the reservation DB14e indicates that the dispensing is completed, the pharmacy screen information transmission unit 1105 may transmit pharmacy screen information for displaying a pharmacy screen that cannot accept an operation for inputting an estimated amount to the pharmacy terminal 2. As shown in FIG. 4, the prescription status corresponding to the completed dispensing may be "dispensing completed" and "delivered". The pharmacy screen that can accept an operation for inputting an estimated amount may be, for example, the patient information screen 300. In this case, the operation for inputting an estimated amount may be, for example, an operation on the setting button 371 of the estimated amount input pane 370. By operating the estimated amount input pane 370, the employee can cause the pharmacy terminal 2 to display an estimated amount confirmation screen 400, and thus can display an estimated amount input screen 500. Then, the employee can input the estimated amount on the estimated amount input screen 500. On the other hand, when the estimated amount input pane 370 cannot be operated, the estimated amount confirmation screen 400 and the estimated amount input screen 500 are not displayed. Therefore, the employee cannot input the estimated amount.

[0072] FIG. 11 is a diagram showing an example of a patient information screen. As shown in FIG. 11, the prescription status 340 included in the patient information screen 300 is set to "dispensing completed". The outline of the setting button 371 is a dotted line. Therefore, the setting button 371 cannot be operated.

[0073] Note that the pharmacy screen information transmission unit 1105 may enable an operation for inputting the estimated price even while the prescription status is "sent", "received", or "being dispensed", provided that the estimated price has been input once during this period. Even when the prescription status is "dispensed", the operation for inputting the estimated price may be enabled. When the prescription status is "delivered", the operation for inputting the estimated price may be disabled.

[0074] The pharmacy screen capable of receiving an operation for inputting the estimated price may be the estimated price confirmation screen 400 or the estimated price input confirmation screen 500. When the prescription status is "sent", "received", or "being dispensed", the pharmacy screen information transmission unit 1105 may transmit pharmacy screen information for displaying the estimated price confirmation screen 400 or the estimated price input confirmation screen 500 to the customer terminal 3. When the prescription status is "being dispensed" or "delivered", the pharmacy screen information transmission unit 1105 may not transmit pharmacy screen information for displaying the estimated price confirmation screen 400 or the estimated price input confirmation screen 500 to the customer terminal 3.

[0075] The estimated price information receiving unit 1106 may receive estimated price information indicating the estimated price of the cost related to the provision of the pharmaceuticals based on the prescription indicated by the prescription information transmitted by the prescription information transmission unit 1103 from the pharmacy terminal 2 that is the transmission destination of the prescription information. For example, the estimated price information receiving unit 1106 may receive estimated price information indicating the estimated price set on the estimated price confirmation screen 400 after being input on the estimated price input screen 500. The estimated price information receiving unit 1106 may set the billing amount included in the reservation information stored in the reservation DB 14e as the estimated price.

[0076] Here, the estimated price information receiving unit 1106 may receive the estimated price information transmitted from the pharmacy terminal 2 in a state before the medication guidance related to the provision of the pharmaceutical product is implemented. The prescription status corresponding to the state before the medication guidance is implemented may be "transmitted", "received", and "in dispensing". Although "dispensing completed" indicates that the medication guidance is not completed, it may not exclude the case where the medication guidance is being implemented. Therefore, "dispensing completed" may not be included in the state before the medication guidance is implemented.

[0077] For example, as described above, in response to the estimated price information receiving unit 1106 receiving the estimated price information from the pharmacy terminal 2, the status management unit 1104 may change the prescription status to "dispensing completed". Thereby, it can be ensured that the estimated price information is transmitted from the pharmacy terminal 2 in a state before the medication guidance is implemented. Alternatively, on the condition that the estimated price information has already been received from the pharmacy terminal 2, the pharmacy screen information transmitting unit 1105 may transmit the patient information screen 300 capable of receiving an operation for changing the prescription status to "dispensing completed" to the pharmacy terminal 2. This can also ensure that. When the estimated price information has not yet been received, the pharmacy screen information transmitting unit 1105 may transmit the patient information screen 300 that cannot receive an operation for changing the prescription status to "dispensing completed".

[0078] The estimate amount information transmission unit 1107 may transmit the estimate amount information received by the estimate amount information reception unit 1106 to the customer terminal 3 of the customer who has applied for the reservation of receiving the medicine. For example, the estimate amount information transmission unit 1107 may transmit the estimate amount information by an e-mail addressed to the customer. Alternatively, the estimate amount information transmission unit 1107 may transmit the estimate amount information in response to a request from the customer terminal 3. The estimate amount information transmission unit 1107 may transmit, for example, customer screen information including the estimate amount information. The customer screen information may be information for causing the customer terminal 3 to display the customer screen. The customer screen may be a screen for displaying information related to the reservation of receiving the medicine. The customer screen information may be an HTML document of a web page corresponding to the customer screen, or may be other information. The item name of the estimate amount displayed on the screen of the customer terminal 2 as the customer screen or an e-mail, etc. may be, for example, "Estimated Amount", or may be "Amount to be borne", or may be "Billing Amount".

[0079] The estimate amount information transmission unit 1107 may transmit, together with the estimate amount information, a customer status indicating the prescription status stored in the reservation DB 14e to the customer terminal 3. The customer status may be information indicating the prescription status in an expression for the customer.

[0080] FIG. 12 is a diagram showing an example of a customer reservation list screen. For example, on the home screen of a pharmaceutical pickup reservation site or the reservation application acceptance completion screen 100, an operation for displaying the customer reservation list screen may be possible. As shown in FIG. 12, the customer reservation list screen 800 may include one or more reservation information columns 810. The reservation information column 810 may include information regarding the reservation made by the customer using the customer terminal 3. For example, the reservation information column 810 may include the pharmacy name 811, the pickup date and time 812, the patient name 813, and the customer prescription status 814, etc. The customer prescription status 814 may correspond to the prescription status. For example, the customer prescription status 814 corresponding to "sent" may be "prescription being confirmed". The customer prescription status 814 corresponding to "accepted" may be "prescription acceptance completed". The customer prescription status 814 corresponding to "dispensing" may be "medicine being prepared". The customer prescription status 814 corresponding to "dispensing completed" may be "medicine preparation completed". The customer prescription status 814 corresponding to "delivered" may be "medicine delivered". When the customer selects a reservation by selecting any one of the reservation information columns 810 from the customer reservation list screen 800, the customer terminal 3 may display a reservation details screen.

[0081] FIG. 13 is a diagram showing an example of a reservation details screen. The reservation details screen may be a screen showing the detailed content of the selected reservation. For example, as shown in FIG. 13, the reservation details screen 900 may include the customer prescription status 910 and the reservation content display column 920, etc. The reservation content display column 920 may include, for example, the pharmacy name 921, the pickup date and time 922, and the payment method 923, etc. The customer prescription status 910 shown in FIG. 13 is "medicine being prepared". Therefore, the estimated amount has not been input on the pharmacy terminal 2, and thus the estimated amount is not displayed.

[0082] FIG. 14 is a diagram showing another example of the reservation details screen. In FIG. 14, the same elements as those in FIG. 13 are denoted by the same reference numerals. As shown in FIG. 14, the reservation content display column 920 may include a billing amount 924 in addition to, for example, a pharmacy name 921, a receipt date and time 922, and a payment method 923. The billing amount 924 may be displayed when the customer prescription status 910 is "medicine preparation completed" or "medicine already delivered". When the customer prescription status 910 is "medicine preparation completed", the billing amount 924 may indicate an estimated amount. When the customer prescription status 910 is "medicine already delivered", the billing amount 924 may indicate the amount already settled. Since the customer prescription status 910 shown in FIG. 14 is "medicine preparation completed", the 2,500 yen of the billing amount 924 is the estimated amount. As described above, in a mode where the prescription status is not changed to "dispensing completed" even if the estimated amount is set, the billing amount 924 indicating the estimated amount may be displayed even if the customer prescription status 910 is "prescription confirmation in progress", "prescription reception completed", or "medicine preparation in progress".

[0083] After receiving the estimated amount information by the estimated amount information receiving unit 1106, the confirmed amount information receiving unit 1108 may receive confirmed amount information indicating the confirmed amount of the cost related to the provision of the medicine from the pharmacy terminal 2. For example, the confirmed amount information receiving unit 1108 may receive, as the confirmed amount information, the settlement amount input on the settlement amount input screen 700 and set on the settlement amount confirmation screen 600.

[0084] The settlement unit 1109 may execute the settlement of the cost of the confirmed amount indicated by the confirmed amount information received by the confirmed amount information receiving unit 1108. The settlement unit 1109 may execute the settlement when the settlement method is an online settlement. In the case of counter settlement, the settlement is made at the pharmacy. The confirmed amount information receiving unit 1108 may execute the settlement of the cost of the confirmed amount, for example, by communicating with the settlement server 5. When the settlement is executed, the status management unit 1104 may change the settlement status to "settlement completed". Further, the status management unit 1104 may change the prescription status to "delivered".

[0085] The credit card information acquisition unit 1110 may acquire the credit card information of a customer who has applied for a reservation to receive pharmaceuticals. For example, when the payment method included in the reservation application content information acquired from the customer terminal 3 by the prescription information reception unit 1101 is "online", the credit card information acquisition unit 1110 may acquire the credit card information. The credit card information acquisition unit 1110 may acquire the credit card information from the credit card information DB 14b based on the customer ID and the customer card ID included in the reservation application content information.

[0086] The confirmation unit 1111 may execute authorization based on the credit card information acquired by the credit card information acquisition unit 1110. For example, the confirmation unit 1111 may confirm whether the payment of the estimated amount indicated by the estimated amount information received by the estimated amount information receiving unit 1106 is possible with the credit card of the customer who applied for the reservation of receiving the medicine. When the confirmation unit 1111 confirms that the payment of the estimated amount is possible, the estimated amount information transmitting unit 1107 may transmit the estimated amount information to the customer terminal 3 of the customer who applied for the reservation of receiving the medicine. Thereby, the customer can be notified of the estimated amount in a state where it is confirmed that the payment of the estimated amount using the credit card is possible. For example, this may be realized by the status management unit 1104 changing the prescription status to "dispensing completed" on the condition that it is confirmed that the payment of the estimated amount is possible. Alternatively, this may be realized by the estimated amount information receiving unit 1106 setting the billing amount to the estimated interest amount on the condition that it is confirmed that the payment of the estimated amount is possible. When the payment of the estimated amount is not possible, the estimated amount information transmitting unit 1107 may not transmit the estimated amount information. In this case, the system control unit 11 may forcibly cancel the reservation for receiving the medicine. Alternatively, the system control unit 11 may display a screen for selecting a payment method on the customer terminal 3. On this screen, the customer may be able to select a credit card different from the credit card initially selected, or select in-person settlement. When a credit card is selected, the credit card information acquisition unit 1110 acquires the credit card information, and the confirmation unit 1111 may execute authorization based on the credit card information. Alternatively, the settlement unit 1109 may forcibly change the payment method to in-person settlement. In this case, the estimated amount information transmitting unit 1107 may transmit the estimated amount information to the customer terminal 3.

[0087] Also, the confirmation unit 1111 may confirm, based on the credit card information, whether the use of a credit card is possible in response to an application for a reservation for receiving a pharmaceutical product. When it is confirmed by the confirmation unit 1111 that the use of a credit card is possible, the reservation application reception information transmission unit 1102 may transmit the reservation application reception information to the customer terminal 3. Since it suffices to confirm that the use of a credit card is possible, the usage amount subject to confirmation is not particularly limited. Examples of the usage amount subject to confirmation include 0 yen, 1 yen, and the like. When the use of a credit card is not possible, the system control unit 11 may reject the acceptance of the reservation application, may allow the customer to select another payment method, or may forcibly change the payment method to counter service payment.

[0088] Furthermore, when the confirmed amount indicated by the confirmed amount information received by the confirmed amount information receiving unit 1108 is different from the estimated amount indicated by the estimated amount information received by the estimated amount information receiving unit 1106, the confirmation unit 1111 may confirm, based on the credit card information, whether the payment of the confirmed amount is possible by credit card. When it is confirmed that the payment of the confirmed amount is possible, the settlement unit 1109 may execute the settlement. When the payment of the confirmed amount is not possible, the settlement unit 1109 may not execute the settlement. The settlement unit 1109 may, for example, forcibly change the payment method to counter service payment.

[0089] When the confirmed amount matches the estimated amount, the confirmation has been completed when the estimated amount was set. Therefore, it is not necessary to confirm whether the payment of the confirmed amount is possible. Accordingly, the settlement unit 1109 may execute the settlement omitting the confirmation by the confirmation unit 1111.

[0090] FIG. 15 is a diagram showing an example of the relationship between prescription status, settlement status, authorization, and settlement. As shown in FIG. 15, when an application for a reservation to receive a pharmaceutical product is made, the confirmation unit 1111 sets the usage amount of the credit card to 0 yen and executes authorization. When it is confirmed that payment is possible with this authorization, the application for the reservation to receive is accepted, and the customer's prescription information is transmitted to the pharmacy terminal 2. At this time, the prescription status is set to "sent". Also, the settlement status is set to "unsettled". Thereafter, when the employee sets the estimated amount as the billing amount, the confirmation unit 1111 sets the usage amount of the credit card to the estimated amount and executes authorization. When it is confirmed that payment is possible with this authorization, the prescription status is changed to "dispensing completed". Thereafter, when the medication guidance is completed and the employee sets the settlement amount, the confirmation unit 1111 may determine whether the settlement amount matches the estimated amount. If the settlement amount matches the estimated amount, the settlement unit 1109 executes the settlement as it is. If the settlement amount is different from the estimated amount, the confirmation unit 1111 sets the usage amount of the credit card to the settlement amount and executes authorization. When it is confirmed that payment is possible with this authorization, the settlement unit 1109 executes the settlement.

[0091] [1-4. Operation of the Communication System] Next, the operation of the communication system S will be described with reference to FIGS. 16 to 20. The order of processing is not limited to the order shown in these figures. Also, at least one of the steps shown in these figures may not be executed. The system control unit 11 of the pharmaceutical reservation reception server 1 may execute the processing shown in FIGS. 16 to 20 according to various program codes included in the server program.

[0092] FIG. 16 is a sequence diagram showing an example of the processing of the communication system S at the time of receiving a reservation for a pharmaceutical product. A customer inputs the contents of a reservation application on a predetermined screen of a pharmaceutical product receipt reservation site. At this time, it is assumed that the customer has selected a paper prescription. For example, the customer captures the prescription with the camera of the customer terminal 3 to generate prescription image data. Then, based on the operation by the customer, as shown in FIG. 16, the customer terminal 3 transmits the reservation application information and the prescription image data to the pharmaceutical product receipt reservation server 1 (step S101). The credit card information acquisition unit 1110 of the pharmaceutical product receipt reservation server 1 determines whether the payment method included in the reservation application information is an online payment (step S102). If the payment method is an online payment (step S102: YES), the credit card information acquisition unit 1110 acquires the credit card information associated with the same combination of the customer ID and the customer card ID included in the reservation application information from the credit card information DB 14b (step S102).

[0093] Next, the confirmation unit 1111 executes the authorization at 0 yen (step S104). For example, the confirmation unit 1111 may send an authorization request to the payment server 5. The authorization request may include the amount to be charged for the credit card and the credit card information. Here, the confirmation unit 1111 sets the amount to be charged to 0 yen. The payment server 5 that has received the authorization request may determine whether to approve the credit extension. For example, the payment server 5 may determine whether the credit card information is information of a legitimate credit card. Also, the payment server 5 may determine whether the expiration date of the credit card has passed. Further, the payment server 5 may determine whether the amount to be charged is, for example, less than or equal to the available amount stored in association with the credit card number included in the credit card information. The available amount may be the amount of the credit limit of the credit card that has not yet been used. The payment server 5 may approve the credit extension if the credit card information is legitimate, the expiration date of the credit card has not passed, and the amount to be charged is less than or equal to the available amount. That is, it is determined that payment using the credit card is possible. If the credit extension is approved, the payment server 5 may set a credit limit. For example, the payment server 5 may generate a new approval number. The payment server 5 may store, as information on the credit limit, for example, the credit card number, the approval number, and the amount to be charged in association with each other. Also, the payment server 5 may subtract the amount to be charged from the available amount. Note that since the amount to be charged this time is 0 yen, there is no change in the available amount. The payment server 5 may send an authorization response indicating the result of the determination as to whether to approve the credit extension to the pharmaceutical receipt reservation server 1. If the credit extension is approved, the authorization response may include the approval number.

[0094] The confirmation unit 1111 of the pharmaceutical receipt reservation server 1 determines whether payment is possible based on the authorization response (step S105). If payment is not possible (step S105: NO), the process shown in FIG. 16 ends. After this, for example, the customer will reselect the payment method. If payment is possible (step S105: YES), or if the payment method is over-the-counter payment (step S102: NO), the prescription information transmission unit 1103 transmits the prescription image data and the prescription ID received from the customer terminal 3 to the pharmacy terminal 2 (step S106). At this time, the prescription information transmission unit 1103 may generate a prescription ID for the prescription image data. Also, the prescription information transmission unit 1103 may specify the destination pharmacy terminal 2 for the prescription image data based on the pharmacy ID included in the reservation application content information. The pharmacy terminal 2 may store the prescription image data received from the pharmaceutical receipt reservation server 1 in association with the prescription ID. Next, the prescription information reception unit 1101 stores the reservation information in the reservation DB 14e (step S107). For example, the prescription information reception unit 1101 may generate a new reception number. The prescription information reception unit 1101 may obtain the customer ID, patient ID, pharmacy ID, receipt date and time, medication guidance method, payment method, etc. from the reservation application content information. The prescription information reception unit 1101 may generate reservation information including the information obtained from the reservation application content information, the reception number, the reception date, the prescription ID, the prescription status indicating "sent", the payment status indicating "unsettled", etc. If authorization is executed, the prescription information reception unit 1101 may include the customer card ID and the approval number in the reservation information. At this point, the prescription information reception unit 1101 may leave the charge amount included in the reservation information unset. Next, the reservation application acceptance information transmission unit 1102 transmits the HTML text of the reservation application acceptance completion screen to the customer terminal 3 (step S108). The customer terminal 3 displays the reservation application acceptance completion screen based on the HTML text (step S109).

[0095] FIG. 17 is a diagram showing an example of a patient information screen information transmission process executed by the system control unit 11 of the pharmaceutical receipt reservation server 1 according to the present embodiment. For example, when the pharmacy terminal 2 is displaying the pharmacy reservation list screen 200, an employee of the pharmacy selects one of the reservations from the pharmacy reservation list screen 200. When this selection is detected, the customer terminal 3 may transmit a patient information screen information request to the pharmaceutical receipt reservation server 1. The patient information screen information request may include, for example, the pharmacy ID of the pharmacy and the reception number of the selected reservation. The system control unit 11 may execute a patient information screen information transmission process in response to receiving the patient information screen information request from the pharmacy terminal 2.

[0096] As shown in FIG. 17, the pharmacy screen information transmission unit 1105 acquires a template of the HTML document of the patient information screen 300 from the storage unit 14 (step S201). Next, the pharmacy screen information transmission unit 1105 acquires reservation information corresponding to the selected reservation from the reservation DB 14e based on the reception number included in the patient information screen information request (step S202). Next, the pharmacy screen information transmission unit 1105 adds information to the HTML document of the patient information screen 300 based on the acquired reservation information (step S203). For example, the pharmacy screen information transmission unit 1105 may acquire the patient ID, receipt date and time, payment method, payment status, prescription status, prescription ID, etc. from the reservation information. The prescription ID may be used to search for the prescription information transmitted to the pharmacy terminal 2 and stored in the pharmacy terminal 2. The pharmacy screen information transmission unit 1105 may acquire patient information including the patient ID from the patient DB 14c. The pharmacy screen information transmission unit 1105 may add the patient information, receipt date and time, payment method, payment status, prescription status, and prescription ID to the HTML document.

[0097] Next, the pharmacy screen information transmission unit 1105 determines whether the prescription status is any of "sent", "received", and "being dispensed" (step S204). If the prescription status is any of "sent", "received", and "being dispensed" (step S204: YES), the pharmacy screen information transmission unit 1105 enables the setting button 371 of the estimated amount input pane 370 in the HTML document. If the prescription status is either "dispensing completed" or "delivered" (step S204: NO), the pharmacy screen information transmission unit 1105 disables the setting button 371. The enabled setting button is operable. The disabled setting button is inoperable. Note that the pharmacy screen information transmission unit 1105 may also enable or disable the setting buttons of the prescription reception pane 350, the dispensing start pane 360, and the settlement execution pane 380 based on the prescription status. After step S205 or step S206, the pharmacy screen information transmission unit 1105 transmits the HTML document of the patient information screen 300 to the pharmacy terminal 2 (step S207), and the patient information screen information transmission process ends. The pharmacy terminal 2 displays the patient information screen 300 based on the HTML document.

[0098] FIG. 18 is a sequence diagram showing an example of the processing of the communication system S when the estimated amount is input. For example, an employee at a pharmacy causes the patient information screen 300 to be displayed on the pharmacy terminal 2 as described above. At this time, the prescription status is "sent". The employee checks the prescription information from the patient information screen 300 and dispenses the medicine. When the dispensing is completed, the employee calculates the estimated amount. Then, the employee operates the setting button 371. This operation is accepted if the prescription status is any of "sent", "received", and "being dispensed". In response to this operation, the customer terminal 3 displays the estimated amount confirmation screen 400. When the employee operates the change button 430 from the estimated amount confirmation screen 400, as shown in FIG. 18, the pharmacy terminal 2 displays the estimated amount input screen 500 (step S301). The employee inputs the estimated amount into the estimated amount input screen 500 and operates the confirmation button 520 (step S302). The pharmacy terminal 2 that has detected this operation transmits the estimated amount information indicating the estimated amount to the medicine receipt reservation server 1 (step S303). The pharmacy screen information transmission unit 1105 of the medicine receipt reservation server 1 that has received the estimated amount information transmits the HTML document of the estimated amount confirmation screen 400 to the pharmacy terminal 2 (step S304). At this time, the pharmacy screen information transmission unit 1105 may set the estimated amount 420 of the estimated amount confirmation screen 400 to the estimated amount indicated by the received estimated amount information. The pharmacy terminal 2 displays the estimated amount confirmation screen 400 based on the HTML document (step S305). The employee operates the setting button 450 on the estimated amount confirmation screen 400 (step S306). When this operation is detected, the pharmacy terminal 2 transmits an estimated amount setting request to the medicine receipt reservation server 1 (step S307). The estimated amount setting request may include the acceptance number of the selected reservation and the estimated amount.

[0099] Upon receiving a quotation amount setting request, the prescription information receiving unit 1101 of the medicine receipt reservation server 1 searches for reservation information including the reception number included in the quotation amount setting request from the reservation DB 14e. The prescription information receiving unit 1101 sets the claim amount included in the searched reservation information as the quotation amount included in the quotation amount setting request (step S308). Next, the credit card information acquisition unit 1110 determines whether the payment method included in the reservation information is online payment (step S309). If the payment method is online payment (step S310: YES), the credit card information acquisition unit 1110 acquires the credit card information and the approval number from the reservation information (step S311). Next, the confirmation unit 1111 executes authorization at the quotation amount in the same manner as step S104 shown in FIG. 16 (step S104). The confirmation unit 1111 may cancel the previously executed authorization based on the approval number before executing the authorization. Thereby, the settlement server 5 releases the set credit limit.

[0100] The confirmation unit 1111 determines whether payment is possible based on the authorization response from the settlement server 5 (step S312). If payment is not possible (step S313: NO), the confirmation unit 1111 changes the payment method included in the reservation information to counter payment, for example (step S313), and the process shown in FIG. 18 ends. Thereafter, the employee may reconfirm the quotation amount after confirming that the payment method has been changed to counter payment, for example.

[0101] If payment is possible (step S312: YES), or if the payment method is counter payment (step S309: NO), the status management unit 1104 sets the prescription status included in the reservation information to "dispensing completed" (step S314).

[0102] FIG. 19 is a diagram showing an example of a reservation details screen information transmission process executed by the system control unit 11 of the pharmaceutical receipt reservation server 1 according to the present embodiment. For example, when the customer terminal 3 is displaying the customer reservation list screen 800, the customer selects one of the reservations from the customer reservation list screen 800. When this selection is detected, the customer terminal 3 may send a reservation details screen information request to the pharmaceutical receipt reservation server 1. The reservation details screen information request may include, for example, the acceptance number of the selected reservation. The system control unit 11 may execute a reservation details screen information transmission process in response to receiving the reservation details screen information request from the customer terminal 3.

[0103] As shown in FIG. 19, the estimate amount information transmission unit 1107 acquires a template of the HTML document of the reservation details screen 900 from the storage unit 14 (step S401). Next, the estimate amount information transmission unit 1107 acquires reservation information corresponding to the selected reservation from the reservation DB 14e based on the acceptance number included in the reservation details screen information request (step S402). Next, the estimate amount information transmission unit 1107 adds information to the HTML document of the reservation details screen 900 based on the reservation information (step S403). For example, the estimate amount information transmission unit 1107 may acquire the pharmacy ID, the receipt date and time, the payment method, the prescription status, etc. from the reservation information. The estimate amount information transmission unit 1107 may acquire the pharmacy name associated with the pharmacy ID from the pharmacy DB 14d. Also, the estimate amount information transmission unit 1107 may acquire the customer prescription status corresponding to the prescription status. The estimate amount information transmission unit 1107 may add the information acquired from the reservation information, the pharmacy name, and the customer prescription status to the HTML document.

[0104] Next, the estimated amount information transmission unit 1107 determines whether the claim amount included in the reservation information is set (step S404). If the claim amount is set (step S404), the estimated amount information transmission unit 1107 further adds the claim amount to the HTML document (step S405). After step S405, or if the claim amount is not set (step S404: NO), the estimated amount information transmission unit 1107 transmits the HTML document of the reservation details screen to the customer terminal 3 (step S406), and the reservation details screen information transmission process ends. The customer terminal 3 displays the reservation details screen 900 based on the HTML document.

[0105] FIG. 20 is a sequence diagram showing an example of the processing of the communication system S at the time of input of the settlement amount. For example, a pharmacy employee displays the settlement amount input screen 700 on the pharmacy terminal 2 and inputs the settlement amount. Next, the employee operates the confirmation button 720 on the settlement amount input screen 700. The pharmacy terminal 2 that has detected this operation displays the settlement amount confirmation screen 600. The employee operates the setting button 670 on the settlement amount confirmation screen 600. The pharmacy terminal 2 that has detected this operation transmits the settlement amount and the acceptance number of the selected reservation to the pharmaceutical receipt reservation server 1 as shown in FIG. 20 (step S501).

[0106] The credit card information acquisition unit 1110 of the pharmaceutical reservation server 1 acquires reservation information including the reception number received from the pharmacy terminal 2 from the reservation DB 14e. The credit card information acquisition unit 1110 determines whether the payment method included in the reservation information is online payment (step S502). If the payment method is online payment (step S502: YES), the settlement unit 1109 determines whether the settlement amount received from the pharmacy terminal 2 is different from the billing amount included in the reservation information (step S503). If the settlement amount is different from the billing amount (step S503: YES), the credit card information acquisition unit 1110 acquires the credit card information and the approval number from the reservation information (step S504). Next, the confirmation unit 1111 executes an authorization for the settlement amount in the same manner as step S104 shown in FIG. 16 (step S505). The confirmation unit 1111 may cancel the previously executed authorization based on the approval number before executing the authorization.

[0107] The confirmation unit 1111 determines whether payment is possible based on the authorization response from the settlement server 5 (step S506). If payment is not possible (step S506: NO), the confirmation unit 1111 changes the payment method included in the reservation information to over-the-counter payment, for example (step S507), and the process shown in FIG. 20 ends.

[0108] If payment is possible (step S506: YES), or if the settlement amount matches the estimated amount (step S503: NO), the settlement unit 1109 executes the settlement (step S508). For example, the settlement unit 1109 may send a settlement request to the settlement server 5. The settlement request may include the credit card information and the latest approval number. The settlement server 5 that receives the settlement request may search for the usage amount associated with the credit card number and the approval number included in the settlement request. The settlement server 5 may finalize the payment for the usage amount and finalize the billing for the usage amount to the user of the credit card.

[0109] After step S508, or when the payment method is counter payment (step S502: NO), the status management unit 1104 changes the prescription status included in the reservation information to "delivered" (step S509). Also, the status management unit 1104 changes the payment status included in the reservation information to "payment completed" (step S510). Next, the pharmacy screen information transmission unit 1105 transmits the HTML document of the payment completed screen to the pharmacy terminal 2 (step S511). The payment completed screen may be a screen indicating that the payment has been completed. The pharmacy terminal 2 displays the payment completed screen based on the HTML document (step S512). Note that when the payment method is counter payment, the pharmacy screen information transmission unit 1105 may simply erase the payment amount confirmation screen 600 without causing the pharmacy terminal 2 to display the payment completed screen.

[0110] As described above, according to the present embodiment, the pharmaceutical collection reservation server 1 may acquire prescription information. Also, the pharmaceutical collection reservation server 1 may transmit the prescription information to the pharmacy terminal 2. Also, the pharmaceutical collection reservation server 1 may receive the estimated amount information from the pharmacy terminal 2. At this time, the pharmaceutical collection reservation server 1 may receive the estimated amount information transmitted from the pharmacy terminal 2 in a state before the implementation of the medication guidance related to the provision of the pharmaceutical product. Also, the pharmaceutical collection reservation server 1 may transmit the estimated amount information to the customer terminal 3. Therefore, the estimated amount information can be transmitted to the customer terminal 3 before the implementation of the medication guidance. Accordingly, the amount of the cost related to the provision of the medical pharmaceutical product can be provided to the customer in advance.

[0111] Here, after receiving the estimated amount information, the pharmaceutical collection reservation server 1 may receive the confirmed amount information from the pharmacy terminal 2. Also, the pharmaceutical collection reservation server 1 may execute the payment of the cost of the confirmed amount indicated by the confirmed amount information. In this case, the pharmacy can receive the payment of the cost related to the provision of the pharmaceutical product.

[0112] Here, the pharmaceutical collection reservation server 1 may acquire credit card information. Further, the pharmaceutical collection reservation server 1 may confirm whether payment of the estimated amount is possible by credit card based on the credit card information. When it is confirmed by the pharmaceutical collection reservation server 1 that the payment is possible, the estimated amount information may be transmitted to the customer terminal 3. In this case, the amount of the fee related to the provision of the medical pharmaceutical can be provided to the customer in advance in a state where it is confirmed that the payment of the fee is possible.

[0113] Here, when the determined amount is different from the estimated amount, the pharmaceutical collection reservation server 1 may confirm whether payment of the determined amount is possible by credit card based on the credit card information. Further, when it is confirmed by the pharmaceutical collection reservation server 1 that the payment of the determined amount is possible, the settlement may be executed. Also, when the determined amount matches the estimated amount, the confirmation of whether the payment of the determined amount is possible may be omitted and the settlement may be executed. Whether the determined amount is changed from the estimated amount or not, the settlement can be made in a state where the confirmation of whether payment using the credit card is possible is appropriately performed.

[0114] Further, the pharmaceutical collection reservation server 1 may receive reservation application content information from the customer terminal 3. Further, in response to the reception of the reservation application content information, the pharmaceutical collection reservation server 1 may confirm whether payment using the credit card is possible based on the credit card information. Also, when the payment is possible, the pharmaceutical collection reservation server 1 may transmit reservation application acceptance information to the customer terminal 3. In this case, when an application for the provision of pharmaceuticals based on a prescription is made, it is confirmed whether payment using the credit card is possible. When payment using the credit card is possible, the application for the provision of pharmaceuticals is accepted. Therefore, in a state where it is confirmed that the credit card is available, the application for the provision of pharmaceuticals can be accepted.

[0115] In addition, the medicine collection reservation server 1 may store in the reservation DB14e a prescription status indicating that the dispensing of the medicine is incomplete. Also, the medicine collection reservation server 1 may change the prescription status to "dispensing completed" in response to communication from the pharmacy terminal 2 that has received the prescription information. Further, when the prescription status indicates that the dispensing of the medicine is incomplete, the medicine collection reservation server 1 may transmit to the pharmacy terminal 2 patient information screen information for displaying on the pharmacy terminal 2 a patient information screen that can accept an operation for inputting an estimated amount. Also, the medicine collection reservation server 1 may receive estimated amount information indicating the estimated amount input on the patient information screen. In this case, before the medication guidance is implemented, the pharmacy can input the estimated amount. Therefore, the amount of the cost related to the provision of the medical medicine can be provided to the customer in advance.

[0116] Here, the medicine collection reservation server 1 may transmit to the customer terminal 3 a customer prescription status indicating the prescription status together with the estimated amount information. In this case, together with the amount of the cost related to the provision of the medical medicine, the status regarding the dispensing is presented to the customer. Therefore, the customer can confirm the amount of the cost in advance and can also confirm whether the medicine can be received.

[0117] In addition, the medicine collection reservation server 1 may change the prescription status to "dispensing completed" in response to the reception of the estimated amount information. In this case, the communication from the pharmacy terminal 2 to the medicine collection reservation server 1 after the dispensing of the medicine is completed includes transmitting the estimated amount information. Therefore, while enabling the estimation of the cost related to the provider of the medicine until after the completion of the dispensing, the amount of the cost related to the provision of the medical medicine can be provided to the customer in advance.

[0118] [2. Second Embodiment] Next, the second embodiment will be described. The second embodiment may be the same as the first embodiment except for the points described below. In this embodiment, instead of the employee inputting the estimated amount into the pharmacy terminal 2, the estimated amount may be automatically determined. For example, the pharmacy terminal 2 may automatically calculate the estimated amount. In this case, the pharmacy terminal 2 may be a terminal device or may actually be a server device. The pharmacy terminal 2 may automatically determine the estimated amount, for example, in response to receiving prescription information transmitted from the medicine receiving reservation server 1. The prescription information transmission unit 1103 of the medicine reservation reception server 1 may transmit the prescription information to the pharmacy terminal 2 in response to a medicine receiving reservation being applied for. The pharmacy terminal 2 may specify the medicine to be provided and the prescribed amount based on the prescription information. The pharmacy terminal 2 may calculate the price of the medicine based on the specified information. Also, the pharmacy terminal 2 may automatically determine or calculate the dispensing amount, the medication guidance fee, etc. In this way, the pharmacy terminal 2 may calculate the estimated amount. The pharmacy terminal 2 may transmit the estimated amount information in response to receiving the prescription information.

[0119] The prescription information transmission unit 1103 of the medicine reservation reception server 1 may transmit reservation application acceptance information indicating that an application for the provision of medicine has been accepted to the customer terminal 3 together with the estimated amount information received from the pharmacy terminal 2. For example, the prescription information transmission unit 1103 may operate as the reservation application acceptance information transmission unit 1102. The prescription information transmission unit 1103 may, for example, transmit an e-mail addressed to the customer who applied for the reservation. This e-mail may include the estimated amount together with a message indicating that the application for receiving the medicine has been accepted. Alternatively, the prescription information transmission unit 1103 may transmit an HTML document of a reservation application acceptance completion screen including the estimated amount.

[0120] FIG. 21 is a diagram showing an example of a reservation application acceptance completion screen. In FIG. 21, the same elements as those in FIG. 6 are denoted by the same reference numerals. As shown in FIG. 21, the reservation application acceptance completion screen 100 may include a claim amount 140 in addition to, for example, a message 110, a home button 120, and a reservation list button 130. The claim amount 140 indicates the estimated amount.

[0121] As described above, according to the present embodiment, when accepting an application for providing a pharmaceutical product, the amount of the cost related to the provision of the medical pharmaceutical product can be provided to the customer in advance.

[0122] (Appendix 1) A prescription information acquisition means for acquiring prescription information indicating a prescription of a pharmaceutical product provided to a customer, a prescription information transmission means for transmitting the acquired prescription information to a pharmacy device used by a pharmacy, and an estimated amount information indicating an estimated amount of the cost related to the provision of the pharmaceutical product based on the prescription indicated by the transmitted prescription information, the estimated amount information receiving means for receiving the estimated amount information transmitted from the pharmacy device in a state before the implementation of the medication guidance related to the provision of the pharmaceutical product, and an estimated amount information transmission means for transmitting the acquired estimated amount information to a customer terminal device used by the customer. A pharmaceutical product provision application processing device characterized by comprising:

[0123] (Appendix 2) After receiving the estimated amount information by the estimated amount information receiving means, a confirmed amount information receiving means for receiving confirmed amount information indicating the confirmed amount of the cost from the pharmacy device, and a settlement means for executing settlement of the cost of the confirmed amount indicated by the received confirmed amount information. The pharmaceutical product provision application processing device according to Appendix 1, further comprising:

[0124] (Appendix 3) Credit card information acquisition means for acquiring credit card information of the credit card designated by the customer, and based on the acquired credit card information, confirmation means for confirming whether payment of the estimated amount indicated by the acquired estimated amount information is possible with the credit card. The pharmaceutical product offer application processing apparatus according to Appendix 1 or 2, further comprising: wherein the estimated amount information transmitting means transmits the estimated amount information when it is confirmed by the estimated amount payment confirmation means that the payment is possible.

[0125] (Appendix 4) When the determined amount indicated by the received determined amount information is different from the estimated amount indicated by the transmitted estimated amount information, based on the acquired credit card information, further comprising confirmation means for confirming whether payment of the determined amount is possible with the credit card. The settlement means executes the settlement when it is confirmed by the determined amount payment confirmation means that payment of the determined amount is possible. When the determined amount indicated by the received determined amount information matches the estimated amount indicated by the transmitted estimated amount information, the confirmation by the determined amount payment confirmation means is omitted, and the settlement means executes the settlement. The pharmaceutical product offer application processing apparatus according to Appendix 3.

[0126] (Appendix 5) Application information receiving means for receiving application information indicating an application for providing the pharmaceutical product based on the prescription from the customer terminal device, and in response to the application information being received by the application information receiving means, confirmation means for confirming whether use of the credit card is possible based on the acquired credit card information. The pharmaceutical product offer application processing apparatus according to Appendix 3 or 4, further comprising: reception information transmitting means for transmitting reception information indicating that the application has been received to the customer terminal device when it is confirmed by the application payment confirmation means that use of the credit card is possible.

[0127] (Appendix 6) Storage control means for storing in storage means a dispensing status regarding the dispensing of the pharmaceutical product based on the prescription indicated by the acquired prescription information, the dispensing status being set to an incomplete dispensing status indicating that the dispensing of the pharmaceutical product is incomplete; change means for changing the dispensing status stored in the storage means to a completed dispensing status indicating that the dispensing of the pharmaceutical product is completed and the medication guidance is incomplete in response to communication from the pharmacy device that has received the transmitted prescription information; and operation reception screen information transmission means for transmitting to the pharmacy device operation reception screen information for displaying on the pharmacy device an operation reception screen capable of receiving an operation for inputting the estimated price, when the dispensing status stored in the storage means is the incomplete dispensing status. The pharmaceutical product provision application processing device according to any one of Appendices 1 to 5, wherein the estimated price information transmission means receives the estimated price information indicating the input estimated price.

[0128] (Appendix 7) The pharmaceutical product provision application processing device according to Appendix 6, wherein the estimated price information transmission means transmits, together with the estimated price information, status information indicating the dispensing status stored in the storage means to the customer terminal device.

[0129] (Appendix 8) The pharmaceutical product provision application processing device according to Appendix 6 or 7, wherein the change means changes the dispensing status to the completed dispensing status in response to the estimated price information being received by the estimated price information transmission means.

[0130] (Appendix 9) The estimated price information receiving means receives the estimated price information transmitted from the pharmacy device in response to the pharmacy device receiving the transmitted prescription information, and the estimated price information transmission means transmits, together with the estimated price information, reception information indicating that the application for the provision of the pharmaceutical product has been received to the customer terminal device. The pharmaceutical product provision application processing device according to any one of Appendices 1 to 5.

[0131] (Appendix 10) In a method for processing a pharmaceutical supply application executed by a computer, a prescription information acquisition step of acquiring prescription information indicating a prescription of a pharmaceutical product provided to a customer, a prescription information transmission step of transmitting the acquired prescription information to a pharmacy device used by a pharmacy, and a quotation amount information reception step of receiving, from the pharmacy device, quotation amount information indicating an estimated amount of a fee related to the supply of the pharmaceutical product based on the prescription indicated by the transmitted prescription information, the quotation amount information reception step receiving the quotation amount information transmitted from the pharmacy device in a state before the implementation of medication guidance related to the supply of the pharmaceutical product, and a quotation amount information transmission step of transmitting the acquired quotation amount information to a customer terminal device used by the customer. A method for processing a pharmaceutical supply application, characterized by including these steps.

[0132] (Appendix 11) A computer is caused to function as a prescription information acquisition means for acquiring prescription information indicating a prescription of a pharmaceutical product provided to a customer, a prescription information transmission means for transmitting the acquired prescription information to a pharmacy device used by a pharmacy, a quotation amount information reception means for receiving, from the pharmacy device, quotation amount information indicating an estimated amount of a fee related to the supply of the pharmaceutical product based on the prescription indicated by the transmitted prescription information, the quotation amount information reception means receiving the quotation amount information transmitted from the pharmacy device in a state before the implementation of medication guidance related to the supply of the pharmaceutical product, and a quotation amount information transmission means for transmitting the acquired quotation amount information to a customer terminal device used by the customer. A pharmaceutical supply application processing program, characterized by this.

Explanation of Signs

[0133] 1 Pharmaceutical Receipt Reservation Server 2 Pharmacy Terminal 3 Customer Terminal 4 Electronic Prescription Management System 5 Settlement Server 11 System Control Unit 12 System Bus 13 Input / Output Interface 14 Storage Unit 14a Member DB 14b Credit Card Information DB 14c Patient DB 14d Pharmacy DB 14e Reservation DB 1101 Prescription Information Acquisition Unit 1102 Reservation Application Reception Information Transmission Unit 1103 Prescription Information Transmission Unit 1104 Status Management Unit 1105 Pharmacy Screen Information Transmission Unit 1106 Estimated Amount Information Reception Unit 1107 Estimated Amount Information Transmission Unit 1108 Confirmed Amount Information Reception Unit 1109 Settlement Unit 1110 Credit Card Information Acquisition Unit 1111 Confirmation Unit NW Network

Claims

1. Prescription information acquisition means for acquiring prescription information indicating a prescription for a pharmaceutical product provided to a customer, Prescription information transmission means for transmitting the acquired prescription information to a pharmacy device used by a pharmacy, Estimated amount information receiving means for receiving, from the pharmacy device, estimated amount information indicating an estimated amount of a fee related to the provision of the pharmaceutical product based on the prescription indicated by the transmitted prescription information, the estimated amount information receiving means receiving the estimated amount information transmitted from the pharmacy device in a state before the implementation of medication guidance related to the provision of the pharmaceutical product, Estimated amount information transmission means for transmitting the acquired estimated amount information to a customer terminal device used by the customer, A pharmaceutical product provision application processing device characterized by comprising the above.

2. After receiving the estimated amount information by the estimated amount information receiving means, confirmed amount information receiving means for receiving, from the pharmacy device, confirmed amount information indicating a confirmed amount of the fee, Settlement means for executing settlement of the fee of the confirmed amount indicated by the received confirmed amount information, The pharmaceutical product provision application processing device according to claim 1, further characterized by comprising the above.

3. Credit card information acquisition means for acquiring credit card information of a credit card designated by the customer, Estimated amount payment confirmation means for confirming whether payment of the estimated amount indicated by the acquired estimated amount information is possible with the credit card based on the acquired credit card information, further comprising, The estimated amount information transmission means transmits the estimated amount information when it is confirmed by the estimated amount payment confirmation means that the payment is possible. The pharmaceutical product provision application processing device according to claim 2.

4. When the confirmed amount indicated by the received confirmed amount information is different from the estimated amount indicated by the transmitted estimated amount information, further comprising confirmed amount payment confirmation means for confirming whether payment of the confirmed amount is possible with the credit card based on the acquired credit card information, The settlement means executes the settlement when it is confirmed by the confirmed amount payment confirmation means that payment of the confirmed amount is possible, When the determined amount indicated by the received determined amount information matches the estimated amount indicated by the transmitted estimated amount information, the confirmation by the determined amount payment confirmation means is omitted, and the settlement means executes the settlement. The pharmaceutical product provision application processing apparatus according to claim 3, characterized in that.

5. Application information receiving means for receiving, from the customer terminal device, application information indicating an application for the provision of the pharmaceutical product based on the prescription; Application payment confirmation means for confirming whether the use of the credit card is possible based on the acquired credit card information in response to the receipt of the application information by the application information receiving means; Receiving information transmitting means for transmitting, to the customer terminal device, receiving information indicating that the application has been received when it is confirmed by the application payment confirmation means that the use of the credit card is possible; The pharmaceutical product provision application processing apparatus according to claim 3 or 4, further comprising:

6. Storage control means for storing, in the storage means, a dispensing state regarding the dispensing of the pharmaceutical product based on the prescription indicated by the acquired prescription information, and setting the dispensing state to an incomplete dispensing state indicating that the dispensing of the pharmaceutical product is incomplete; Changing means for changing the dispensing state stored in the storage means to a completed dispensing state indicating that the dispensing of the pharmaceutical product is completed and the medication guidance is incomplete in response to communication from the pharmacy device that has received the transmitted prescription information; Operation reception screen information transmitting means for transmitting, to the pharmacy device, operation reception screen information for displaying an operation reception screen capable of receiving an operation for inputting the estimated amount when the dispensing state stored in the storage means is the incomplete dispensing state; further comprising The pharmaceutical product provision application processing apparatus according to claim 1, wherein the estimated amount information transmitting means receives the estimated amount information indicating the input estimated amount.

7. The pharmaceutical product provision application processing apparatus according to claim 6, wherein the estimated amount information transmitting means transmits, together with the estimated amount information, state information indicating the dispensing state stored in the storage means to the customer terminal device.

8. The change means changes the dispensing state to the dispensed state in response to the receipt of the estimated price information by the estimated price information transmitting means, according to claim 6 or 7, the pharmaceutical product offering application processing apparatus.

9. The estimated price information receiving means receives the estimated price information transmitted from the pharmacy device in response to the receipt of the transmitted prescription information by the pharmacy device, The estimated price information transmitting means transmits, together with the estimated price information, acceptance information indicating that the application for the provision of the pharmaceutical product has been accepted to the customer terminal device, according to any one of claims 1 to 4, the pharmaceutical product offering application processing apparatus.

10. In a pharmaceutical product offering application processing method executed by a computer, a prescription information acquisition step of acquiring prescription information indicating a prescription for a pharmaceutical product provided to a customer; a prescription information transmission step of transmitting the acquired prescription information to a pharmacy device used by a pharmacy; an estimated price information receiving step of receiving, from the pharmacy device, estimated price information indicating an estimated price of the cost related to the provision of the pharmaceutical product based on the prescription indicated by the transmitted prescription information, the estimated price information being transmitted from the pharmacy device in a state before the implementation of the medication guidance related to the provision of the pharmaceutical product; an estimated price information transmission step of transmitting the acquired estimated price information to a customer terminal device used by the customer; A pharmaceutical product offering application processing method characterized by including the above steps.

11. A computer is configured to a prescription information acquisition means for acquiring prescription information indicating a prescription for a pharmaceutical product provided to a customer; a prescription information transmission means for transmitting the acquired prescription information to a pharmacy device used by a pharmacy; an estimated price information receiving means for receiving, from the pharmacy device, estimated price information indicating an estimated price of the cost related to the provision of the pharmaceutical product based on the prescription indicated by the transmitted prescription information, the estimated price information being transmitted from the pharmacy device in a state before the implementation of the medication guidance related to the provision of the pharmaceutical product; an estimated price information transmission means for transmitting the acquired estimated price information to a customer terminal device used by the customer, A pharmaceutical product offering application processing program characterized by causing the computer to function as described above.

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