Information processing device

Abstract

To provide an information processing device that can reduce a burden on a clerk.SOLUTION: A POS terminal which is an information processing device is to be operated by a clerk at a dry cleaner and includes a touch panel part, and a control unit that controls the touch panel part. The control unit controls the touch panel part so as to display, in a case where a predetermined work for a customer visited the dry cleaner is completed, a post-work-completion registration screen for registering customer-related information concerning the customer. The post-work-completion registration screen has a fixed item display portion 23 that displays customer related information, and when the display portion 23 is selected, corresponding customer-related information is registered.SELECTED DRAWING: Figure 4

Description

Technical Field

[0001] The present invention relates to an information processing apparatus.

Background Art

[0002] Conventionally, for example, an information processing apparatus (register apparatus) described in Patent Document 1 below is known.

[0003] This conventional information processing apparatus includes a touch panel unit that serves as an input unit and a display unit for a store clerk (operator) of a cleaning store to perform a touch operation. On a customer-related information registration screen displayed on this touch panel unit, customer-related information (CS information) can be registered (input) for each customer.

[0004] The registration of the customer-related information is performed when customer information is called or product information is input, etc. However, for example, during the reception work of cleaning items before the cleaning process received from a customer who has come to the cleaning store, since the response to that customer is prioritized, the registration of customer-related information is often performed after the reception work.

Prior Art Documents

Patent Documents

[0005]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0006] However, in the above conventional information processing apparatus, for example, when a store clerk (operator) of a cleaning store registers customer-related information after the reception work, it is necessary to call up the customer information again, then display the customer-related information registration screen, and register the customer-related information on that screen. Therefore, the registration is time-consuming and may impose a significant burden on that person.

[0007] One of the problems of the present invention is to provide an information processing apparatus capable of reducing the burden.

Means for Solving the Problem

[0008] The information processing apparatus according to an embodiment of the present invention includes a display unit and a control unit that controls the display unit. When a predetermined operation for a customer who has visited a cleaning store is completed, the control unit controls the display unit to display a post-operation registration screen for registering customer-related information about the customer.

[0009] Further, the information processing apparatus according to an embodiment of the present invention includes a display unit and a control unit that controls the display unit. When at least one of the following cases occurs: when the reception operation of the cleaning items before the cleaning process received from a customer who has visited a cleaning store is completed, and when the return operation of the cleaning items after the cleaning process to the customer who has visited the cleaning store is completed, the control unit controls the display unit to display a post-operation registration screen for registering customer-related information about the customer.

Effect of the Invention

[0010] According to an embodiment of the present invention, the burden can be reduced.

Brief Description of the Drawings

[0011]

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Mode for Carrying Out the Invention

[0012] An embodiment of the present invention will be described with reference to FIGS. 1 to 10.

[0013] In FIG. 1, reference numeral 1 denotes a POS terminal which is an information processing device. This POS terminal 1 is installed, for example, in a cleaning shop and is operated (used) by a clerk (operator) of the cleaning shop.

[0014] As shown in FIG. 1, the POS terminal 1 includes, for example, a control unit (information processing unit) 2, a storage unit (information storage unit) 3 for storing various kinds of information, a touch panel unit (input unit and display unit) 4 which is a display unit also serving as an input unit for the clerk to perform touch operations for input operations, a printing unit 5 for printing and outputting various kinds of printed materials (tickets, etc.), and a reading unit 6 for reading information such as barcodes.

[0015] Then, based on various information stored (registered) in the storage unit 3, the control unit 2 appropriately controls at least the touch panel unit 4 and the printing unit 5.

[0016] That is, for example, when a predetermined operation for a customer who has come to the cleaning store is completed, the control unit 2 controls the touch panel unit 4 to display a post-operation registration screen (an auxiliary customer-related information registration screen different from the main customer-related information registration screen) for registering (inputting) customer-related information (CS information) regarding the customer.

[0017] More specifically, the control unit 2 controls the touch panel unit 4 so that the touch panel unit 4 automatically displays a post-operation registration screen for registering customer-related information regarding the customer when at least one of the following cases occurs: when the reception operation (hereinafter, may be simply referred to as the "reception operation") of the cleaning items (items in custody) before the cleaning process received from the customer who has come to the cleaning store is completed, and when the return operation (hereinafter, may be simply referred to as the "return operation") of the cleaning items (finished products) after the cleaning process to the customer who has come to the cleaning store is completed.

[0018] FIG. 2 is a diagram showing an example of a fixed item registration screen displayed on the touch panel unit 4 of the POS terminal 1.

[0019] And in the fixed item registration screen shown in FIG. 2, it is possible to register fixed items (fixed items of frequently used customer-related information) that are customer-related information.

[0020] Also, in the fixed item registration screen shown in FIG. 2, the fixed items that are each customer-related information can be set (selected) to any one of at least four types of items: items displayed when the reception operation is completed (post-reception operation items), items displayed when the return operation is completed (post-return operation items), items displayed in both cases when the reception operation is completed and when the return operation is completed (post-both operations items), and items not displayed in either case when the reception operation is completed and when the return operation is completed (normal items).

[0021] That is, for example, for each registered fixed item, one of the four display selection options (types), namely "Normal", "Selection after ticket issuance", "Selection after delivery", and "Selection after ticket issuance and delivery", is set as the selected one.

[0022] The "Normal" fixed item is only displayed as a selection candidate on the customer-related information registration screen displayed during the performance of predetermined operations (reception operation, return operation) for the customers who visit the store, as in the past. Note that the remaining three fixed items are also displayed as selection candidates on the customer-related information registration screen that has existed since the past.

[0023] The fixed item of "Selection after ticket issuance" is also displayed as a selection candidate on the registration screen after operation completion displayed when the reception operation for the customers who visit the store is completed, that is, for example, immediately after the ticket issuance (immediately after the completion of the reception operation).

[0024] The fixed item of "Selection after delivery" is also displayed as a selection candidate on the registration screen after operation completion displayed when the return operation for the customers who visit the store is completed, that is, for example, immediately after the return of the finished product (immediately after the completion of the return operation).

[0025] The fixed item of "Selection after ticket issuance and delivery" is also displayed as a selection candidate on the registration screen after operation completion displayed after the ticket issuance of the above-mentioned slip and on the registration screen after operation completion displayed after the return of the above-mentioned finished product.

[0026] Here, the fixed item registration screen shown in FIG. 2 has a fixed item display section 11 that displays the registered fixed items (standard sentences) and the display selection options (types of items) set for these fixed items.

[0027] In addition, the fixed item registration screen shown in FIG. 2 has a setting button 13 for setting (registering) a fixed item as "normal", a setting button 14 for setting (registering) a fixed item as "selectable after ticket issuance", a setting button 15 for setting (registering) a fixed item as "selectable after delivery", and a setting button 16 for setting (registering) a fixed item as "selectable after ticket issuance and delivery".

[0028] FIG. 3 is a diagram showing an example of a ticket issuance inquiry screen (a screen displayed overlapping the accounting screen) displayed on the touch panel unit 4 of the POS terminal 1. FIGS. 4 and 5 are diagrams showing examples of a registration screen after work completion after reception work (a screen displayed overlapping the accounting screen) displayed on the touch panel unit 4 of the POS terminal 1.

[0029] The ticket issuance inquiry screen shown in FIG. 3 has an execution button 21 that is operated when issuing a ticket (printing output by the printing unit) and a cancel button 22 that is operated when canceling the ticket issuance.

[0030] Then, when the store clerk performs the reception work for the deposited items and touches the execution button 21 after accounting, the ticket issuance is executed and the registration screen after work completion shown in FIG. 4 is automatically displayed.

[0031] The registration screen after work completion shown in FIG. 4 has a fixed item display part 23 that is a display part for displaying fixed items (for example, "without seaweed", "with forgotten items") that are registered customer-related information, and also has a confirmation button 24 and a cancel button 25.

[0032] Then, as shown in FIG. 5, after the store clerk hands the ticket to the customer, after touching the fixed item display part (fixed item display button) 23 that displays the fixed item (for example, "without seaweed") to be selected for the customer (the customer who has left the store) and then touching the confirmation button 24, the fixed item (for example, "without seaweed") is registered for the customer. Note that the touch operation of the confirmation button 24 cancels the call of the customer.

[0033] As described above, the post-operation registration screen displayed on the touch panel unit 4 immediately after the reception operation by the store clerk for the visiting customer (immediately after the completion of the predetermined operation for the customer) has a fixed item display section (fixed item display button) 23 that displays customer-related information. When this fixed item display section 23 is selected, the corresponding customer-related information is registered.

[0034] FIG. 6 is a diagram showing an example of a delivery inquiry screen (a screen displayed overlapping the delivery screen) displayed on the touch panel unit 4 of the POS terminal 1. FIGS. 7 and 8 are diagrams showing examples of the post-operation registration screen after the return operation (a screen displayed overlapping the delivery screen) displayed on the touch panel unit 4 of the POS terminal 1.

[0035] The delivery inquiry screen shown in FIG. 6 has an execution button 31 that is operated when performing the return of the finished product (handed over by the store clerk) and a cancel button 32 that is operated when canceling the return of the finished product.

[0036] When the store clerk returns the finished product to the customer and touches the execution button 31, the post-operation registration screen shown in FIG. 7 is automatically displayed.

[0037] The post-operation registration screen shown in FIG. 7 has a fixed item display section 33 that is a display section for displaying fixed items (for example, "left something behind", "no packaging required") that are the registered customer-related information, and also has a confirmation button 34 and a cancel button 35.

[0038] Then, as shown in FIG. 8, after the store clerk hands over the finished product to the customer, the store clerk touches the fixed item display section (fixed item display button) 33 that displays the fixed item (for example, "no packaging required") to be selected for that customer (the customer who has left the store), and then touches the confirmation button 34. Then, the fixed item (for example, "no packaging required") is registered for that customer. Note that the touch operation of the confirmation button 34 cancels the call of that customer.

[0039] As described above, the work completion registration screen displayed on the touch panel unit 4 immediately after the return work for in-store customers by the store clerk (immediately after the completion of the predetermined work for the customer) has a fixed item display section (fixed item display button) 33 that displays customer-related information. When this fixed item display section 33 is selected, the corresponding customer-related information is registered.

[0040] FIG. 9 is a diagram showing an example of a customer call screen displayed on the touch panel unit 4 of the POS terminal 1.

[0041] The customer call screen shown in FIG. 9 has a customer information display section 41 that displays customer information (name, phone number, birthday, etc.) of the registered customer.

[0042] In addition, the customer call screen shown in FIG. 9 has a customer-related information display section 42 that displays fixed items (including any optional items if any are registered) that are customer-related information registered in association with the customer (registered member), the registration count of the fixed item, and the registration date that is the date when the fixed item was last registered (the registration date in the case of one registration, and the last registration date among multiple registrations in the case of multiple registrations).

[0043] For example, the illustrated "nori nashi 5 2023 / 12 / 21" indicates that "nori nashi" has been registered 5 times in the past for this customer ("Raito Tarou"), and the last registration was on December 21, 2023.

[0044] In this way, by simply registering the name (CS information fixed item) and also updating and registering the registration count and the final date, it becomes possible to confirm the importance and freshness of the customer-related information.

[0045] When the customer-related information display section 42 in the customer call screen is touched by the store clerk, a customer-related information registration screen for registering and editing the customer-related information about the customer, that is, for example, the screen shown in FIG. 10, is displayed on the touch panel unit 4, and registration and editing operations of the customer-related information are possible on this screen.

[0046] The customer-related information registration screen shown in FIG. 10 includes an information display section 51 that shows fixed items (including optional items if any are registered) of customer-related information registered in association with the customer (registered member), and the number of times the fixed items have been registered, and a date display section 52 that displays the registration date (the registration date when the number of registrations is 1, or the last registration date among multiple registrations) which is the date when the fixed item was last registered.

[0047] Also, the customer-related information registration screen shown in FIG. 10 has a fixed item display button (a "candidate selection" button) 53 for calling the fixed items (customer-related information) pre-registered in the fixed item registration screen shown in FIG. 2 from the storage unit 3 and displaying them on the touch panel unit 4.

[0048] That is, for example, when the fixed item display button 53 located to the right of the third unregistered information display section 51 from the top is touched, the fixed items pre-registered in the fixed item registration screen, such as the six fixed items in FIG. 2, are called as selection candidates and are displayed overlapping on the screen shown in FIG. 10.

[0049] Then, when the fixed item display section 11 that displays the fixed item (e.g., "with claim") selected from these six fixed items is touched, the selected fixed item is registered (input) as customer-related information and is displayed in the third information display section 51 from the top. Also, the registration date (input date) is displayed in the date display section 52.

[0050] In this way, in this POS terminal 1, customer-related information (fixed items) can be registered on either the customer-related information registration screen (CS information main registration screen) or the post-work registration screen (CS information auxiliary registration screen) displayed on the touch panel unit 4, and the registered customer-related information (fixed items) is displayed on the touch panel unit 4 together with the number of registrations and the last registration date.

[0051] Next, FIG. 11 is a flowchart showing the operations when predetermined operations (reception operation, return operation) for customers are completed, and the operations will be described along with this flowchart.

[0052] When a clerk performs a predetermined operation for a customer who has come to the cleaning store, that is, for example, when receiving cleaning items from the customer, the clerk performs a predetermined reception operation, or when returning cleaning items to the customer, the clerk performs a predetermined return operation. When the predetermined operation is completed (step 1), on the touch panel unit 4 of the POS terminal 1, a registration screen after operation completion (the screen shown in FIG. 4, the screen shown in FIG. 7) is displayed (step 2).

[0053] Then, on the displayed registration screen after operation completion, when the clerk selects customer-related information (fixed items) in the screen (step 3), the selected customer-related information is registered, and the registration count and the last date are updated (step 4). Note that if the customer-related information is not selected in step 3 (when the cancel button is operated), the registration of the customer-related information is not performed.

[0054] As described above, according to the above-mentioned POS terminal 1, when a predetermined operation for a customer who has come to the cleaning store by an operator (a worker related to cleaning items), that is, for example, when a reception operation or a return operation is completed (for example, immediately after the operation is completed), the control unit 2 controls the touch panel unit 4 so that the touch panel unit 4 automatically displays a registration screen after operation completion for registering customer-related information about the customer. Therefore, the clerk can register (input) customer-related information on the registration screen after operation completion, and thus the burden on the clerk can be reduced.

[0055] That is, for example, since the registration screen after operation completion (auxiliary customer-related information registration screen) is displayed after the issuance of a slip or the return of a finished product, the clerk can calmly register customer-related information when the customer is not in the store. Also, since such a screen is displayed every time after the issuance or return, the psychological hurdle for registering customer-related information is lowered and the registration becomes easier.

[0056] Also, on the fixed item registration screen displayed on the touch panel unit 4, for each fixed item which is customer-related information, it can be set to any one of at least four types of items, namely, an item displayed when the reception work is completed, an item displayed when the return work is completed, an item displayed in either case when the reception work is completed and when the return work is completed, and an item not displayed in either case when the reception work is completed and when the return work is completed. Therefore, the store clerk can appropriately select and set the fixed items displayed in the registration screen after the work is completed.

[0057] Note that the information processing device such as a POS terminal is preferably a touch panel type having a touch panel unit that also serves as a display unit and an input unit, but it is not limited to this. For example, it may be one in which the display unit (output unit) and the input unit (input operation unit) are separate bodies.

Explanation of Signs

[0058] 1 POS terminal which is an information processing device 2 Control unit 4 Touch panel unit which is a display unit 23, 33 Fixed item display part which is a display part

Claims

1. A display unit, and a control unit that controls the display unit, wherein the control unit controls the display unit to display a post-operation registration screen for registering customer-related information regarding a customer when a predetermined operation for a customer who has visited the cleaning store is completed. An information processing apparatus characterized by the above.

2. A display unit, and a control unit that controls the display unit, wherein the control unit controls the display unit to display a post-operation registration screen for registering customer-related information regarding a customer when at least one of the following cases occurs: when the acceptance operation of cleaning items before cleaning entrusted by a customer who has visited the cleaning store is completed, and when the return operation of cleaning items after cleaning to a customer who has visited the cleaning store is completed. An information processing apparatus characterized by the above.

3. In the fixed-item registration screen displayed on the display unit, the fixed items that are customer-related information are items displayed when the acceptance operation is completed, items displayed when the return operation is completed, items displayed in both cases when the acceptance operation is completed and when the return operation is completed, and can be set to any one of at least four items including items not displayed in either case when the acceptance operation is completed and when the return operation is completed. The information processing apparatus according to claim 2, characterized by the above.

4. The post-operation registration screen displayed on the display unit has a display portion for displaying customer-related information, and when the display portion is selected, the corresponding customer-related information is registered. The information processing apparatus according to any one of claims 1 to 3, characterized by the above.

5. In both the post-operation registration screen and the customer-related information registration screen displayed on the display unit, customer-related information can be registered, and the registered customer-related information is displayed on the display unit together with the registration count and the date of the last registration. The information processing apparatus according to any one of claims 1 to 3, characterized by the above.

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