Online sales / delivery system and method thereof

Abstract

To provide an online sales / delivery system and a method thereof capable of automating processes, such as selling, purchasing, and delivery of commodities.SOLUTION: An online sales / delivery system which sells a commodity online using an online screen and delivers the commodity performs: a first step of displaying a commodity on a screen; a second step in which a purchaser performs purchase processing of the commodity; a third step of instructing a physical distribution center to ship the commodity after the purchase processing; and a fourth step in which a robot picks up and sorts commodities related to the shipping, according to the shipping instruction, in the physical distribution center for shipping. The first step performs processing of displaying a commodity on the screen and using an avatar to give an explanation to the purchaser.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to an online sales and delivery system and method. [Background technology]

[0002] In order to increase the sales effectiveness of products, there are sales services in which people promote and sell products online. In recent years, a number of services have emerged that use avatars and characters to explain products online. There are various methods for successfully selling products. Among them, services that allow individuals to advertise and sell products online are attracting attention. This sales method is expected to effectively advertise products and maximize sales. In recent years, a new trend has emerged: services that use avatars and characters to introduce products online. This is expected to convey the appeal of products in a more realistic and appealing way, promoting communication with consumers. Visual elements are emphasized in product descriptions, which has the effect of increasing purchasing motivation. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2021-121939 [Patent Document 2] Patent Publication No. 2021-012422 [Patent Document 3] Japanese Patent Application Laid-Open No. 2018-136925 Summary of the Invention [Problem to be solved by the invention]

[0004] However, in an ever-evolving market environment, companies are constantly being asked to improve their efficiency and competitiveness. As a result, there is a demand to automate processes such as selling, purchasing, and delivering goods. This automation reduces human error and enables quicker response, improving business efficiency, and also improving customer satisfaction, leading to stronger competitiveness.

[0005] The present invention was made in consideration of these circumstances, and its purpose is to provide an online sales and delivery system and method that can automate a series of processes such as selling, purchasing, and delivering goods. [Means for solving the problem]

[0006] The present invention is an online sales and delivery system that sells and delivers products online using an online screen, in which a computer executes the following steps: a first step of displaying the products on the screen; a second step of processing the purchase of the products by the purchaser; a third step of issuing a shipping instruction to a logistics center for the products that have undergone the purchasing process; and a fourth step of using a robot at the logistics center to pick, sort, and ship the products to be shipped in accordance with the shipping instruction.

[0007] Preferably, the first step includes a process of displaying the product on the screen and explaining it to the purchaser using an avatar.

[0008] Preferably, the fourth step includes inventory management, inbound and outbound processing, and warehouse management processing.

[0009] Preferably, the logistics center operates 24 hours a day, and the fourth step is automated.

[0010] The present invention is an online sales and delivery method for selling and delivering products online using an online screen, in which a computer executes the following steps: a first step of displaying the products on the screen; a second step of processing the purchase of the products by the purchaser; a third step of issuing a shipping instruction to a logistics center for the products that have undergone the purchasing process; and a fourth step of using a robot at the logistics center to pick, sort, and ship the products to be shipped in accordance with the shipping instruction.

[0011] Preferably, the first step includes a process of displaying the product on the screen and explaining it to the purchaser using an avatar. [Effects of the Invention]

[0012] According to the present invention, it is possible to provide an online sales and delivery system and method that can automate a series of processes such as selling, purchasing, and delivering products. [Brief explanation of the drawings]

[0013] [Figure 1] FIG. 1 is a configuration diagram of an online sales and delivery system according to an embodiment of the present invention. [Figure 2] FIG. 2 is a configuration diagram of the sales system 21 shown in FIG. [Figure 3] FIG. 3 is a configuration diagram of the distribution center system 31 shown in FIG. [Figure 4] FIG. 4 is a flowchart for explaining an example of the operation of sales system 21 shown in FIG. [Figure 5] FIG. 5 is a flowchart for explaining an example of the operation of the distribution center system 31 shown in FIG. [Figure 6] FIG. 6 is a diagram for explaining in more detail the business model to which this embodiment is applied. DETAILED DESCRIPTION OF THE INVENTION

[0014] Hereinafter, an online sales and delivery system and method according to an embodiment of the present invention will be described. FIG. 1 is a configuration diagram of an online sales and delivery system according to an embodiment of the present invention. As shown in FIG. 1, in the online sales and delivery system 1, a purchaser 11 operates his / her own terminal device 15 to access a sales system 21.

[0015] In response to access from the purchaser 11 using the terminal device 15, the sales system 21 displays on the display of the terminal device 15 images and descriptions of the products etc. searched by the purchaser 11. At this time, the sales system 21 may use an AI avatar to explain the product. AI avatars are videos generated by registering 10 to 20 photos of a specific person's face, and then the AI learns from the photos and converts them into realistic illustrations. The specific person may not exist in real life, and the AI avatar may be a non-human avatar.

[0016] When the sales system 21 receives an instruction to purchase a product from the purchaser 11 operating the terminal device 15, it performs purchase processing such as payment processing. Thereafter, the sales system 21 transmits to the distribution center system 31 a shipping instruction specifying the delivery destination of the product and the purchased product to be delivered.

[0017] By introducing OMS, Sales System 21 will not only be able to centrally manage orders from all sources, but will also be able to check all important points related to running an e-commerce site, such as comparing sales from each individual location, creating receipts and invoices, streamlining inventory management, and shipping procedures, all in one place.

[0018] When the logistics center system 31 receives a shipping instruction from the sales system 21, it picks up the products included in the shipping instruction from a storage location in a warehouse, sorts them, and delivers them to a delivery destination designated by the purchaser. The picking and sorting is done automatically by issuing instructions to the robot.

[0019] The logistics center system 31 is a system equipped with a WMS that has functions such as inventory management and receiving / shipping management of warehouse products and materials. The WMS of the sales system 21 and the OMS of the logistics center system 31 are automatically linked via an API.

[0020] FIG. 2 is a configuration diagram of the sales system 21 shown in FIG. As shown in FIG. 2, the sales system 21 includes, for example, a communication unit 55, an input unit 57, a memory 59, and a processing unit 61.

[0021] The communication unit 55 communicates with the purchaser's terminal device 15 and the logistics center system 31. The input unit 77 is a terminal or the like for inputting data from the outside. The memory 79 stores the program executed by the processing unit 61 . The processing unit 71 executes a program stored in the memory 59 to perform the processing of the sales system 21 defined in this embodiment.

[0022] FIG. 3 is a configuration diagram of the distribution center system 31 shown in FIG. As shown in FIG. 3, the distribution center system 31 includes, for example, a communication unit 155, an input unit 157, a memory 59, and a processing unit 161.

[0023] The communication unit 155 communicates with the sales system 21 . The input unit 177 is a terminal or the like for inputting data from the outside. The memory 179 stores the program executed by the processing unit 61 . The processing unit 171 executes a program stored in the memory 59 to perform the processing of the distribution center system 31 defined in this embodiment.

[0024] An example of the operation of the online sales and delivery system 1 will be described below. FIG. 4 is a flowchart for explaining an example of the operation of sales system 21 shown in FIG. Step ST11: A purchaser 11 uses a terminal device 15 to access a product site provided by a sales system 21 .

[0025] Step ST12: In response to the access from the purchaser 11 using the terminal device 15 in step ST11, the sales system 21 displays on the display of the terminal device 15 an image and description of the product or the like searched by the purchaser 11. At this time, the sales system 21 displays a video explaining the product using an AI avatar.

[0026] Step ST13: The purchaser 11 looks at the screen display in step ST12 and inputs an instruction to purchase the product.

[0027] Step ST14: When the sales system 21 receives the purchase instruction in step ST13, it performs purchase processing such as payment processing.

[0028] Step ST15: The sales system 21 transmits to the distribution center system 31 a shipping instruction specifying the delivery destination of the product and the purchased product to be delivered.

[0029] FIG. 5 is a flowchart for explaining an example of the operation of the distribution center system 31 shown in FIG.

[0030] Step ST21: The distribution center system 31 receives a shipping instruction from the sales system 21 .

[0031] Step ST22: The logistics center system 31 instructs the robot to perform the process and operation of picking up the product included in the shipping instruction received in step ST11 from the storage location in the warehouse.

[0032] Step ST23: The distribution center system 31 instructs the robot to perform the process and operation for sorting the picked products in step ST22.

[0033] Step ST24: The distribution center system 31 instructs the robot to perform the process and operation to deliver the sorted products in step ST23 to the delivery destination designated by the purchaser.

[0034] As described above, the online sales and delivery system 1 can automate processes such as online sales, purchases, and delivery of products. Additionally, using AI avatars in sales will improve the user experience and increase customer motivation to purchase products. Furthermore, this automation reduces human error and enables quicker responses, improving business efficiency, and also improving customer satisfaction, leading to stronger competitiveness.

[0035] In this embodiment, sales are conducted through live commerce by digital humans 24 hours a day, and orders are picked, packed, and shipped by robotics 24 hours a day. A) There are currently companies that are conducting live commerce using digital humans 24 hours a day. B) There are companies that use robotics (fully automated warehouses + robots) to pick and pack goods 24 hours a day. However, since there is no model in the world that combines A) and B), we have provided a mechanism that combines these two. In the future, unmanned sales and logistics flows will be compatible.

[0036] Products are explained and sold through live commerce 24 hours a day, and sold items are shipped using robotics 24 hours a day. This embodiment creates a new business model that integrates live commerce by digital humans with robotics logistics. This series of services provides users with an innovative shopping experience while establishing an efficient and fast logistics process. Digital humans provide real-time product introductions and purchasing support, allowing customers to access the site online 24 hours a day and enjoy a personalized shopping experience. At the same time, robotic logistics will handle shipping operations 24 hours a day, ensuring that products are processed immediately upon order and delivered to customers reliably. This integrated business model will enable the company to build lasting relationships with customers and enhance its competitiveness in the market. This new model, which combines digital technology with efficient logistics, is expected to play an important role in the future business environment. The service is available in 42 languages and is available in multiple languages to customers around the world, allowing for global product delivery.

[0037] The present invention has been made in consideration of the above circumstances, and its purpose is to provide an online sales and delivery system and method that can automate processes such as selling, purchasing, and delivering goods.

[0038] For example, robotic automation may be used for some but not all of the processes. [Industrial Applicability]

[0039] The present invention is applicable to a product sales system on an EC site or the like. [Explanation of symbols]

[0040] 1. Online sales and delivery system 11…Purchaser 21...Sales System 31...Logistics Center System

Claims

1. An online sales and delivery system for selling and delivering products online using an online screen, a first step of displaying a product on the screen; a second step of processing the purchase of the product by the purchaser; a third step of issuing a shipping instruction to a logistics center for the product that has undergone the purchase process; a fourth step in which, in the logistics center, a robot picks, sorts, and ships the products to be shipped in response to the shipping instruction; An online sales and delivery system run by a computer.

2. The first step is to display the product on the screen and explain it to the buyer using an avatar. The online sales and delivery system of claim 1.

3. The fourth step is to manage inventory, receive and ship goods, and manage the warehouse. The online sales and delivery system of claim 1.

4. The logistics center operates 24 hours a day, and the fourth step is automated. The online sales and delivery system of claim 1.

5. An online sales and delivery method for selling and delivering products online using an online screen, a first step of displaying a product on the screen; a second step of processing the purchase of the product by the purchaser; a third step of issuing a shipping instruction to a logistics center for the product that has undergone the purchase process; a fourth step in which, in the logistics center, a robot picks, sorts, and ships the products to be shipped in response to the shipping instruction; A computer-implemented online sales and delivery method.

6. The first step is to display the product on the screen and explain it to the buyer using an avatar.

6. The online sales and delivery method according to claim 5.

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