Information processing device, information processing method, program, and information processing system

Abstract

To reduce a user's burden in a transfer request.SOLUTION: An information processing device includes an acquisition part for acquiring transfer information and information indicating that the transfer is determined to be impossible because of an excess of a limit amount, a processing part for generating a transfer application form on the basis of the transfer information, and an output control part for controlling printing and output of the transfer application form.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to an information processing device, an information processing method, a program, and an information processing system. [Background technology]

[0002] At a branch of a financial institution, transactions can be conducted at a counter where a clerk serves customers, or at a cash processing device that handles cash deposits and withdrawals. The cash processing device may be an ATM (Automated Teller Machine).

[0003] The following Patent Document 1 discloses a technology for returning transferred funds and issuing a retransfer request form with corrected incorrect transfer destination information at ATMs installed in transfer relay stores such as convenience stores. This simplifies the procedures for customers when there is an error in the transfer destination information. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2009-238161 Summary of the Invention [Problem to be solved by the invention]

[0005] Patent Document 1 discloses the procedure for transferring money to the recipient bank using an ATM installed in a transfer relay store such as a convenience store. More specifically, transfer information and personal identification information are entered at the ATM, and the issued transfer request form (on which a barcode encoding the transfer information, etc. is printed) is handed to a store clerk, who then reads the transfer request form using a POS (Point Of Sales) terminal.

[0006] On the other hand, there are ATMs that allow users to complete a transfer request simply by operating the machine, without having to hand over a transfer request form to a clerk. However, there are cases where a transfer limit is set for transfer transactions performed at automated teller machines such as ATMs. If the transfer amount exceeds the limit, the automated teller machine cannot perform the transfer. In this case, even though the user has already entered the transfer destination information (recipient financial institution, recipient account, recipient name, etc.) and the transfer amount, they must fill out a new transfer request form and submit it at the financial institution's counter, meaning that the operation of entering the transfer information at the automated teller machine is wasted.

[0007] Therefore, the present invention has been made in consideration of the above problems, and an object of the present invention is to provide a new and improved information processing device, information processing method, program, and information processing system that can reduce the burden on users when requesting a transfer.

[0008] In order to solve the above problem, according to one aspect of the present invention, an information processing device is provided which includes an acquisition unit that acquires transfer information and information from an automatic transaction device that the transfer has been determined to be impossible due to exceeding the limit, a processing unit that generates a transfer request form based on the transfer information, and an output control unit that controls the printing output of the transfer request form.

[0009] The processing unit may assign a transfer number to the transfer information and store the transfer information in a memory unit in association with the transfer number, and the output control unit may print out the transfer request form including the transfer number from a printing device installed at the counter of the store where the automatic transaction device is installed.

[0010] The acquisition unit may acquire the transfer number sent from the counter terminal, the processing unit may extract the transfer information from the memory unit based on the transfer number, and the output control unit may control the transmission of the extracted transfer information to the counter terminal.

[0011] The output control unit may cause a printing device installed in the area where the automated transaction device is installed to print out the transfer request form.

[0012] The processing unit may assign a transfer number to the transfer information, and the output control unit may control the transmission of the transfer number and the transfer information to a higher-level server, and the printing device installed in the area where the automatic transaction device is installed may print out the transfer request form including the transfer number.

[0013] The acquisition unit may acquire the transfer number sent from the counter terminal, the processing unit may send the transfer number to the upper server and perform processing to acquire the corresponding transfer information from the upper server, and the output control unit may control the transmission of the acquired transfer information to the counter terminal.

[0014] In addition, according to another aspect of the present invention, in order to solve the above problem, an information processing method is provided, which includes a processor acquiring transfer information and information indicating that the transfer has been determined to be impossible due to exceeding the limit from an automatic transaction device, generating a transfer request form based on the transfer information, and controlling the printing output of the transfer request form.

[0015] In addition, according to another aspect of the present invention, in order to solve the above problem, a program is provided that causes a computer to function as an acquisition unit that acquires transfer information and information from an automated transaction device that indicates that the transfer has been determined to be impossible because the limit has been exceeded, a processing unit that generates a transfer request form based on the transfer information, and an output control unit that controls the printing of the transfer request form.

[0016] In addition, according to another aspect of the present invention, in order to solve the above problem, a system is provided which includes an information processing device and a printing device, wherein the information processing device has an acquisition unit which acquires transfer information and information from an automatic transaction device that the transfer has been determined to be impossible because the limit has been exceeded, a processing unit which generates a transfer request form based on the transfer information, and an output control unit which controls the printing output of the transfer request form in the printing device.

[0017] The system may further include an automated transaction device that accepts input of transfer information, compares the input transfer amount with a limit to determine whether the transfer is possible, and if the transfer amount exceeds the limit, transmits the transfer information and information to the information processing device that it has been determined that the transfer is not possible because the limit has been exceeded.

[0018] The system may further include an upper-level server, the processing unit may assign a transfer number to the transfer information, and the output control unit may control the transmission of the transfer number and the transfer information to the upper-level server. [Effects of the Invention]

[0019] As described above, according to the present invention, it is possible to reduce the burden on users when making a transfer request. [Brief explanation of the drawings]

[0020] [Figure 1] FIG. 1 is a diagram showing an example of the configuration of a transfer system according to one embodiment of the present invention. [Figure 2] FIG. 2 is a diagram showing an example of the configuration of a store server 20 according to the present embodiment. [Figure 3] A sequence diagram showing an example of operation of the transfer system according to this embodiment. [Figure 4] FIG. 2 is a diagram showing an example of a transfer request form according to the present embodiment. [Figure 5] FIG. 10 is a diagram showing an example of the configuration of a transfer system according to another embodiment. [Figure 6] A sequence diagram showing an example of operation of a transfer system according to another embodiment. [Figure 7] FIG. 10 is a diagram showing an example of a screen display according to a modified example of the present embodiment. [Figure 8] FIG. 10 is a diagram showing an example of a screen display according to a modified example of the present embodiment. [Figure 9] FIG. 10 is a diagram showing an example of a screen display according to a modified example of the present embodiment. [Figure 10] FIG. 10 is a diagram showing an example of the system configuration of a transfer system according to a second modified example. [Figure 11] FIG. 10 is a sequence diagram showing an example of the operation of a transfer system according to a second modified example. [Figure 12] FIG. 10 is a sequence diagram showing an example of the operation of a transfer system according to a second modified example. [Figure 13] 1 is a diagram illustrating a hardware configuration of an information processing device 900 as an example of a store server 20 according to an embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0021] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Preferred embodiments of the present invention will now be described in detail with reference to the accompanying drawings. In this specification and drawings, components having substantially the same functional configurations are designated by the same reference numerals, and redundant description will be omitted.

[0022] Furthermore, in this specification and drawings, multiple components having substantially the same functional configuration may be distinguished by adding different letters after the same reference numeral. For example, multiple components having substantially the same functional configuration or logical significance may be distinguished as needed, such as automated teller machines 10A, 10B, and 10C. However, if there is no need to particularly distinguish between multiple components having substantially the same functional configuration, only the same reference numeral is used for each of the multiple components. For example, if there is no need to particularly distinguish between automated teller machines 10A, 10B, and 10C, each automated teller machine will be simply referred to as the automated teller machine 10.

[0023] <1. Configuration of a transfer system according to one embodiment of the present invention> 1 is a diagram showing an example of the configuration of a transfer system according to one embodiment of the present invention. In this embodiment, it is assumed that a user performs a transfer transaction at an automated teller machine 10 located in a branch (sales office) of a financial institution.

[0024] As shown in Figure 1, the transfer system of this embodiment includes automated teller machines 10 (10A, 10B, and 10C) installed at branches, counter terminals 30 (30A, 30B, and 30C) operated by counter staff at the branches, a branch server (an example of an information processing device) 20, a printer (an example of a printing device) 40 installed at the counter, and a host computer 60 that communicates with the branch server 20 at each branch and executes various financial transactions such as transfer processing.

[0025] The store server 20 is installed in a branch office and is connected for communication with each device in the branch office, specifically, the automated teller machine 10, the teller terminal 30, and the printer 40. The store server 20 is also connected for communication with a host computer (accounting system host computer) 60 via a network such as a dedicated network. The host computer 60 is installed in the business center of a financial institution, etc., and can execute various financial transactions such as transfer processing.

[0026] The automated teller machine 10 is installed in an automated teller machine corner of a branch. The automated teller machine 10 is a machine that performs various financial transactions, such as depositing and withdrawing cash, in accordance with user operations. Although not shown in FIG. 1, the automated teller machine 10 is communicatively connected to a host computer 60 via a network such as a dedicated network to send and receive data and perform various financial transactions. The automated teller machine 10 is also communicatively connected to a store server 20 via an in-branch network to send and receive data as appropriate. The communicative connection between the automated teller machine 10 and the host computer 60 may be established via an in-branch network.

[0027] The counter terminal 30 is an information processing terminal installed at the counter of a branch. The counter terminal 30 may be implemented as a PC (Personal Computer). The counter terminal 30 has an operation input unit and a display unit, and transmits input information to the store server 20 and displays information received from the store server 20. For example, the counter terminal 30 displays a transfer screen and accepts input of transfer information by a counter clerk. The counter terminal 30 may also obtain the results of reading a transfer request form using a scanner (not shown), and display the read image and character recognition results.

[0028] The printer 40 can print out data under the control of the store server 20 or the counter terminal 30 .

[0029] The configuration of the transfer system according to this embodiment has been described above.

[0030] 2. Configuration of the store server 20 2 is a diagram showing an example of the configuration of the store server 20 according to this embodiment. As shown in FIG. 2, the store server 20 includes a communication unit 210, a control unit 220, and a storage unit 230.

[0031] The communication unit 210 functions as a transmitter and receiver for transmitting and receiving information to and from other devices. For example, the communication unit 210 transmits and receives data to and from the automated teller machine 10 and the counter terminal 30 via an in-store network. The communication unit 210 also transmits and receives data to and from the host computer 60 via a dedicated network.

[0032] The control unit 220 is mainly configured with a CPU (Central Processing Unit) and RAM (Random Access Memory), for example, and controls the overall operation of the store server 20. The control unit 220 also functions as an acquisition unit 221, a processing unit 222, and an output control unit 223.

[0033] The acquisition unit 221 acquires the transfer information received by the communication unit 210. The transfer information may be sent from the automated transaction apparatus 10 or from the counter terminal 30.

[0034] The processing unit 222 performs appropriate processing on the acquired transfer information. For example, the processing unit 222 creates a transfer request form based on the transfer information and assigns a serial number (serial number). The processing unit 222 may also perform processing to store the transfer information in the transfer information DB 231. The processing unit 222 may also generate an outgoing message based on the transfer information entered by the person in charge based on the transfer request form and approved by the approver.

[0035] The output control unit 223 controls the transmission of transfer information to the outside. For example, the output control unit 223 outputs a transfer request form created based on the transfer information from the communication unit 210 to the printer 40, and causes the printer 40 to print it out. The output control unit 223 may also transmit the transfer information from the communication unit 210 to the counter terminal 30. The output control unit 223 may also transmit a destined message based on the transfer information from the communication unit 210 to the host computer 60.

[0036] The storage unit 230 has a function of temporarily or permanently storing various data such as data related to the processing of the control unit 220 and operation program files of the control unit 220.

[0037] The storage unit 230 also stores a transfer information DB (database) 231. The transfer information DB 231 stores information related to transfers. For example, transfer destination information, transfer amount, transfer requester information, etc. are stored.

[0038] An example of the configuration of the store server 20 according to this embodiment has been described above. Note that the configuration of the store server 20 according to this embodiment is not limited to the example shown in Fig. 2. For example, the store server 20 may be configured by multiple devices.

[0039] <3. Example of operation> FIG. 3 is a sequence diagram showing an example of the operation of the transfer system according to this embodiment.

[0040] As shown in FIG. 3, first, the automated transaction device 10 accepts input of transfer information by the user (step S103).

[0041] Next, the automated transaction device 10 determines whether the input transfer amount exceeds the limit, and if so, determines that the transfer is not possible and displays a screen for guidance on switching to a transfer request form (step S106). The switching guidance screen displays "Yes" and "No" buttons for selecting whether or not to switch to a transfer request form. If the user wishes to switch to a transfer request form, he or she selects the "Yes" button. Since "switching to a transfer request form" here involves going directly to the counter and completing the procedure there, the switching guidance screen may also display an explanation to that effect. The following processing assumes that the user has selected to switch to a transfer request form.

[0042] Next, the automated transaction device 10 transmits the transfer information to the store server 20 (step S109). The information transmitted from the automated transaction device 10 may include, in addition to the transfer information, information indicating that the amount has exceeded the limit and that the transfer request form should be switched to (information indicating that the transfer has been determined to be impossible).

[0043] The automated transaction device 10 also displays a guidance screen instructing the customer to move to the counter (step S112).

[0044] Next, in the store server 20, the acquisition unit 221 acquires the transfer information received from the automated transaction device 10, and the processing unit 222 creates a transfer request form based on the transfer information and assigns a serial number as a transfer number (step S115).

[0045] Furthermore, the processing unit 222 stores the transfer information in the transfer information DB 231 in association with the transfer number (step S118).

[0046] Next, in the store server 20, the output control unit 223 transmits the data (image data) of the transfer request to the printer 40 in the counter, and instructs the printer 40 to print out the transfer request (step S121).

[0047] Next, the printer 40 prints out a transfer request form (step S124). FIG. 4 is a diagram showing an example of a transfer request form according to this embodiment. As shown in FIG. 4, the transfer request form 500 includes information such as transfer destination information (financial institution name, branch name, account number, recipient name), transfer amount, requester name, and withdrawal account number. The transfer request form 500 according to this embodiment also includes a transfer number 510. Note that the content and arrangement of each piece of information included in the transfer request form shown in FIG. 4 are not limited to this.

[0048] Meanwhile, a user (client) who was unable to complete a transaction at the automated transaction apparatus 10 because the limit was exceeded visits the counter terminal 30, where identity verification is performed at the counter. The counter clerk holds the transfer request form printed out by the printer 40 and verifies that the user is the client. The counter terminal 30 accepts the transfer number printed on the transfer request form input by the counter clerk (step S127) and sends it to the store server 20 (step S130).

[0049] Next, the store server 20 extracts the transfer information associated with the transfer number from the transfer information DB 231 (step S133), and transmits it to the counter terminal 30 (step S136).

[0050] Next, the processing unit 222 of the counter terminal 30 displays the transfer information on the transfer screen (also called the entry screen) (step S139). The counter clerk visually checks the content displayed on the transfer screen, corrects any errors, and then performs the entry operation.

[0051] An example of the operation of the exchange system according to the embodiment of the present invention has been described above.

[0052] According to this embodiment, when a user inputs transfer information into the automated transaction device 10 but is unable to carry out the transaction at the automated transaction device 10 because the transfer amount exceeds the limit and the transfer procedure is switched to at the counter, a transfer request form is printed out from the printer 40 in the counter, which saves the user the trouble of having to enter the transfer information into a new transfer request form, thereby reducing the burden on the user. Also, by having the counter terminal 30 obtain the transfer information associated with the transfer number from the store server 20 and display it on the transfer screen, the counter clerk is saved the trouble of having to key in the transfer information based on the transfer request form.

[0053] Alternatively, the transfer request form may be printed out from a printer located in the automated transaction machine corner where the automated transaction machine 10 is located, and the user may bring the transfer request form directly to the counter.

[0054] <4. Other embodiments> Next, other embodiments will be described. In the above-described embodiment, it is assumed that a user who switches to a transfer procedure at a teller counter because the transfer amount exceeds the limit at the automated teller machine 10 installed at a branch office goes directly to the teller counter at the same branch office. However, there are also cases where the user wants to visit the branch at a later date, such as when the teller counter is crowded or when there is not enough time. It is also assumed that the user will visit another branch at a later date.

[0055] In view of this situation, other embodiments are provided as described below.

[0056] (System Configuration) Figure 5 is a diagram showing an example of the configuration of a transfer system according to another embodiment. As shown in Figure 5, the transfer system according to this embodiment differs from the configuration of the transfer system described with reference to Figure 1 in that a printer 45 is located in an automated teller machine corner. The other devices are the same as the devices included in the transfer system described with reference to Figure 1, so detailed description here will be omitted.

[0057] (Example of operation) FIG. 6 is a sequence diagram showing an example of the operation of a transfer system according to another embodiment.

[0058] As shown in FIG. 6, first, the automated transaction apparatus 10 accepts input of transfer information by the user (step S203).

[0059] Next, the automated transaction device 10 determines whether the input transfer amount exceeds the limit, and if so, determines that the transfer is not possible and displays a screen guiding the user to switch to a transfer request form (step S206). The switching guidance screen displays "Yes" and "No" buttons for selecting whether or not to switch to a transfer request form. If the user wishes to switch to a transfer request form, he or she selects the "Yes" button. Here, "switching to a transfer request form" means that the user takes the transfer request form home and brings it to the counter at a later date, so the switching guidance screen may also display an explanation to that effect. The following processing assumes that the user has selected to switch to a transfer request form.

[0060] Next, the automated transaction device 10 transmits the transfer information to the store server 20 (step S209). The information transmitted from the automated transaction device 10 may include, in addition to the transfer information, information indicating that the amount has exceeded the limit and that the transfer request form should be switched to (information indicating that the transfer has been determined to be impossible).

[0061] The automated transaction device 10 also displays a guidance screen instructing the customer to take the transfer request form printed out from the printer home and bring it to a counter at a later date (step S212).

[0062] Next, in the store server 20, the acquisition unit 221 acquires the transfer information received from the automated transaction apparatus 10, and the processing unit 222 creates a transfer request based on the transfer information (step S215).

[0063] Next, in the store server 20, the output control unit 223 transmits the data (image data) of the transfer request form to the printer 45 located in the automated transaction machine corner, and instructs the printer 45 to print out the transfer request form (step S218).

[0064] Next, the printer 45 prints out the transfer application form (step S221). The user takes home the transfer application form output from the printer 45 and brings it to the counter of the branch when it is convenient for the user.

[0065] An example of the operation of the exchange system according to another embodiment of the present invention has been described above.

[0066] According to the other embodiment described above, when a user inputs transfer information into the automated transaction device 10 but is unable to complete the transaction at the automated transaction device 10 because the transfer amount exceeds the limit and the transfer procedure is switched to at the counter, a transfer request form is output from the printer 45 and the user can take the form home. The user can simply bring the transfer request form to the counter at a later date, eliminating the need to fill in the transfer information on a new transfer request form and reducing the burden on the user. The branch to which the user brings the transfer request form may be the branch they first visited, or it may be another branch. The counter clerk can perform normal tasks such as scanning the transfer request form received from the user.

[0067] <5. Variations> Next, a modified example of the transfer system according to this embodiment will be described.

[0068] (First Modification) The transfer system according to this embodiment may allow the user, when switching to a transfer request form, to choose whether to proceed directly to a counter service or to take the transfer request form home with him or her.

[0069] Guidance screens for users in such cases will be described below with reference to Figures 7 to 9. Figures 7 to 9 are diagrams showing examples of screen displays according to a modified example of this embodiment.

[0070] If the transfer amount exceeds the limit, the automated transaction device 10 displays the guide screen 120 shown on the left of Fig. 7. The guide screen 120 displays a message that the transfer amount exceeds the limit, a message asking whether to switch to a transfer request form available at the counter, and "Yes" and "No" buttons.

[0071] If the user presses the "Yes" button, the automated transaction device 10 displays the guide screen 130 shown on the right side of Figure 7. The guide screen 120 displays two options, and the user can choose to either go to the branch counter or take the transfer request form home.

[0072] When "Go to the counter at the bank branch" is selected, the automated transaction device 10 displays a guide screen 140 shown in Fig. 8. The guide screen 140 displays a message instructing the customer to go to the counter at the bank branch.

[0073] On the other hand, if "Take home the transfer request form" is selected, the automated transaction device 10 displays a guide screen 150 shown in Fig. 9. The guide screen 150 displays a message instructing the customer to take the transfer request form printed out by the printer and bring it to a counter at any branch office at a later date.

[0074] The above describes the currency exchange system according to the first modified example.

[0075] (Second Modification) In the other embodiments described above, when the user brings the transfer request form at a later date, the counter staff member must visually check the transfer request form and enter the transfer information on the transfer screen by typing, or scan the transfer request form and confirm the reading results.

[0076] In this case, typing can be a burden, and if the transfer request form that the user takes home is dirty, it may be difficult for the scanner to accurately read the transfer information, and the counter staff may need to make corrections.

[0077] Therefore, the second modified example described below makes it possible to further reduce the burden on the person at the counter.

[0078] Figure 10 is a diagram showing an example of the system configuration of the transfer system according to the second modified example. As shown in Figure 10, the transfer system according to the second modified example differs from the configuration of the transfer system according to the other embodiment described with reference to Figure 5 in that it further includes a financial institution server 70.

[0079] The financial institution server 70 is an example of a host server that is connected to the store server 20 of each branch via a dedicated network and can transmit and receive data.

[0080] 11 and 12 are sequence diagrams showing an example of the operation of the transfer system according to the second modified example.

[0081] First, the processing of steps S303 to S315 shown in FIG. 11 is the same as the processing of steps S203 to S215 described with reference to FIG.

[0082] Next, in the store server 20, the processing unit 222 associates the given transfer number with the transfer information and stores them in the transfer information DB 231 (step S318).

[0083] Next, in the store server 20, the output control unit 223 transmits the data (image data) of the transfer request form to the printer 45 located in the automated transaction machine corner, and instructs the printer 45 to print out the transfer request form (step S321). The printed out transfer request form includes the transfer number.

[0084] Next, the printer 45 prints out the transfer application form (step S324). The user takes home the transfer application form output from the printer 45 and brings it to the counter of the branch at a convenient time for the user.

[0085] The store server 20 also transmits the transfer information to the financial institution server 70 (step S327). The store server 20 transmits the transfer information to the financial institution server 70 together with the assigned transfer number.

[0086] Next, the financial institution server 70 stores the transfer information (step S330). At this time, the financial institution server 70 stores the transfer information in association with the transfer number and the branch number assigned by the store server 20.

[0087] The user (client) then brings the transfer request form to a branch office at a later date and completes the transfer procedure at the counter. The person at the counter receives the transfer request form and verifies the user's identity.

[0088] Next, as shown in FIG. 12, the counter terminal 30 accepts input of the transfer number printed on the transfer request form by the counter clerk (step S333), and transmits the transfer number to the store server 20 (step S336).

[0089] Next, the store server 20 transmits the received transfer number to the financial institution server 70 (step S339).

[0090] Next, the financial institution server 70 extracts the corresponding transfer information based on the branch number corresponding to the store server 20 and the received transfer number (step S342), and transmits it to the store server 20 (step S345).

[0091] Next, the store server 20 transmits the received transfer information to the counter terminal 30 (step S348).

[0092] Then, the processing unit 222 of the counter terminal 30 displays the transfer information on the transfer screen (entry screen) (step S351). The counter clerk visually checks the content displayed on the transfer screen, corrects any errors, and then performs the entry operation.

[0093] The above has described the currency exchange system according to the second modified example.

[0094] According to the second modified example, the user (client) is spared the trouble of filling out a transfer request form, and the burden on the person at the counter to input transfer information is reduced.

[0095] <6. Hardware Configuration> Next, an example of the hardware configuration of the store server 20 according to an embodiment of the present invention will be described. Below, an example of the hardware configuration of the information processing device 900 will be described as an example of the hardware configuration of the store server 20 according to an embodiment of the present invention. The hardware configurations of the counter terminal 30 and the financial institution server 70 can also be realized in the same way as the hardware configuration of the store server 20.

[0096] The hardware configuration example of the information processing device 900 described below is merely an example of the hardware configuration of each of the store server 20, the counter terminal 30, and the financial institution server 70. Therefore, with regard to the hardware configuration of each of the store server 20, the counter terminal 30, and the financial institution server 70, unnecessary components may be deleted from the hardware configuration of the information processing device 900 described below, or new components may be added.

[0097] 13 is a diagram showing the hardware configuration of an information processing device 900 as an example of the store server 20 according to an embodiment of the present invention. The information processing device 900 includes a CPU (Central Processing Unit) 901, a ROM (Read Only Memory) 902, a RAM (Random Access Memory) 903, a host bus 904, a bridge 905, an external bus 906, an interface 907, an input device 908, an output device 909, a storage device 910, and a communication device 911.

[0098] The CPU 901 functions as an arithmetic processing unit and control unit, and controls the overall operation of the information processing device 900 in accordance with various programs. The CPU 901 may also be a microprocessor. The ROM 902 stores programs used by the CPU 901, calculation parameters, etc. The RAM 903 temporarily stores programs used in the execution of the CPU 901, parameters that change as appropriate during the execution, etc. These are interconnected by a host bus 904 that is composed of a CPU bus, etc.

[0099] The host bus 904 is connected to an external bus 906, such as a PCI (Peripheral Component Interconnect / Interface) bus, via a bridge 905. It is not necessary to configure the host bus 904, bridge 905, and external bus 906 separately, and these functions may be implemented on a single bus.

[0100] The input device 908 is composed of input means such as a mouse, keyboard, touch panel, buttons, microphone, switches, and levers that allow the user to input information, and an input control circuit that generates an input signal based on the user's input and outputs it to the CPU 901. By operating this input device 908, the user operating the information processing device 900 can input various data to the information processing device 900 and instruct the information processing device 900 to perform processing operations.

[0101] The output device 909 includes, for example, a display device such as a CRT (Cathode Ray Tube) display device, a liquid crystal display (LCD) device, an OLED (Organic Light Emitting Diode) device, or a lamp, and an audio output device such as a speaker.

[0102] The storage device 910 is a device for storing data. The storage device 910 may include a storage medium, a recording device for recording data on the storage medium, a reading device for reading data from the storage medium, and a deletion device for deleting data recorded on the storage medium. The storage device 910 is configured, for example, with an HDD (Hard Disk Drive). This storage device 910 drives a hard disk and stores programs executed by the CPU 901 and various data.

[0103] The communication device 911 is, for example, a communication interface configured with a communication device for connecting to a network, etc. The communication device 911 may be compatible with either wireless communication or wired communication.

[0104] An example of the hardware configuration of the information processing device 900 as an example of the store server 20 according to an embodiment of the present invention has been described above.

[0105] <7. Conclusion> Although the preferred embodiments of the present invention have been described in detail above with reference to the accompanying drawings, the present invention is not limited to these examples. It is clear that a person skilled in the art to which the present invention pertains can conceive of various modifications and alterations within the scope of the technical ideas set forth in the claims, and it is understood that these also naturally fall within the technical scope of the present invention.

[0106] For example, each of the above-described embodiments has been described as being applied to a transfer transaction in an automatic transaction device such as an ATM, but this is not limited to this, and the present invention can be applied to any system in general that has a limit on the transfer amount.

[0107] It is also possible to create one or more computer programs for causing hardware such as a CPU, ROM, and RAM built into the automated transaction device 10, the store server 20, or the counter terminal 30 to perform the functions of the automated transaction device 10, the store server 20, or the counter terminal 30. A computer-readable storage medium storing the one or more computer programs is also provided. [Explanation of symbols]

[0108] 10. Automatic transaction equipment 20 Store Server 210 Communications Department 220 Control Unit 221 Acquisition Department 222 Processing section 223 Output control section 230 Storage section 231 Transfer Information DB 30 Counter terminal 40, 45 printer 60 Host Computer 70 Financial institution server

Claims

1. an acquisition unit that acquires, from the automated teller machine, transfer information and information indicating that the transfer has been determined to be impossible because the amount exceeds the limit; a processing unit that generates a transfer request form based on the transfer information; an output control unit that controls the printing output of the transfer request form; An information processing device comprising:

2. The processing unit assigns a transfer number to the transfer information and stores the transfer information in a storage unit in association with the transfer number; the output control unit causes a printer installed at a counter of the store where the automated transaction device is installed to print out the transfer request form including the transfer number; The information processing device according to claim 1 .

3. The acquisition unit acquires the transfer number transmitted from the counter terminal, The processing unit extracts the transfer information from the storage unit based on the transfer number, The output control unit controls the transmission of the extracted transfer information to the counter terminal. The information processing device according to claim 2 .

4. The information processing device according to claim 1 , wherein the output control unit causes a printing device installed in an area where the automated teller machine is installed to print out the transfer request form.

5. The processing unit assigns a transfer number to the transfer information, The output control unit Control of transmitting the transfer number and the transfer information to a higher-level server; Controlling printing out the transfer request form including the transfer number from a printing device installed in the area where the automated transaction device is installed; The information processing apparatus according to claim 1 , wherein the information processing apparatus performs the following.

6. The acquisition unit acquires the transfer number transmitted from the counter terminal, The processing unit transmits the transfer number to the upper server and acquires the corresponding transfer information from the upper server; The output control unit controls transmission of the acquired transfer information to the counter terminal. The information processing device according to claim 5 .

7. The processor: Acquiring from the automated teller machine transfer information and information indicating that the transfer has been determined to be impossible due to the amount exceeding the limit; generating a transfer request form based on the transfer information; Controlling the printing output of the transfer request form; An information processing method, including:

8. Computer, an acquisition unit that acquires, from the automated teller machine, transfer information and information indicating that the transfer has been determined to be impossible because the amount exceeds the limit; a processing unit that generates a transfer request form based on the transfer information; an output control unit that controls the printing output of the transfer request form; A program that functions as a

9. An information processing device and a printing device, The information processing device includes: an acquisition unit that acquires, from the automated teller machine, transfer information and information indicating that the transfer has been determined to be impossible because the amount exceeds the limit; a processing unit that generates a transfer request form based on the transfer information; an output control unit that controls the printing output of the transfer request form in the printing device; having system.

10. the system further includes an automated teller machine; The automated transaction device Accepts input of transfer information, compares the input transfer amount with the limit, and determines whether the transfer is possible. If the transfer amount exceeds the limit, the transfer information and information indicating that the transfer is not possible due to the limit being exceeded are transmitted to the information processing device. The system of claim 9.

11. The system further includes an upper server; The processing unit assigns a transfer number to the transfer information, The output control unit controls transmission of the transfer number and the transfer information to the upper server. The system of claim 9.

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