Job consignment system, job consignment method, and job consignment program

Abstract

To provide a job consignment system capable of consigning a job to a customer visiting a service station.SOLUTION: According to a job consignment system includes a charging device for acquiring battery remaining capacity of a vehicle from a customer's vehicle to calculate a necessary charging time of the vehicle, and an external machine for extracting a store job executable by the customer while the charging device is charging the vehicle.SELECTED DRAWING: Figure 2

Description

[Technical Field]

[0001] The present disclosure relates to a business outsourcing system, a business outsourcing method, and a business outsourcing program. [Background technology]

[0002] Due to environmental considerations, EVs (Electric Vehicles), which run on battery power, are becoming more popular than gasoline-powered vehicles that run on fossil fuels. As EVs become more popular, there is a demand for an increase in service stations (SS) equipped with charging facilities for EVs.

[0003] Furthermore, as one solution to the labor shortage in the logistics industry, there is a movement to use the increasing number of service stations as relay points for logistics. For example, Patent Document 1 proposes a transportation system that takes advantage of people's movements due to commuting, travel, etc. to transport luggage from bases such as service stations and convenience stores to other bases. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2002-297722 Summary of the Invention [Problem to be solved by the invention]

[0005] However, labor shortages are not just a problem in the logistics industry, but also in the operation of service stations. With service stations serving as logistics relay points, service station employees are not only responsible for the usual service station duties, but also for receiving and sorting packages that arrive at the service station, as well as handling shipping procedures. Furthermore, with the spread of EVs, service station work related to EVs is also increasing. As a result, with service station operations already experiencing labor shortages, the workload on service station employees is even greater.

[0006] The purpose of this disclosure has been made to solve such problems, and is to provide a business outsourcing system, business outsourcing method, and business outsourcing program that allow business to be outsourced to customers who visit a gas station. [Means for solving the problem]

[0007] The business outsourcing system of the present disclosure includes a charging device that acquires the remaining battery charge of a customer's vehicle from the vehicle and calculates the required charging time for the vehicle, and an external machine that extracts store tasks that the customer can perform while the charging device is charging the vehicle.

[0008] The business outsourcing method according to the present disclosure acquires the required charging time for a customer's vehicle and extracts store business that the customer can perform while charging the vehicle.

[0009] The business outsourcing program of the present disclosure causes a computer to execute a process of obtaining the required charging time for a customer's vehicle and a process of extracting store tasks that the customer can perform while charging the vehicle. [Effects of the Invention]

[0010] According to the present disclosure, it is possible to provide a business outsourcing system, a business outsourcing method, and a business outsourcing program that enable business to be outsourced to customers who visit a service station. [Brief explanation of the drawings]

[0011] [Figure 1] 1 is a block diagram illustrating an example of a business outsourcing system according to the present disclosure. [Figure 2] FIG. 10 is a block diagram illustrating another example of a business outsourcing system according to the present disclosure. [Figure 3] FIG. 1 is a block diagram illustrating an example of an external machine according to the present disclosure. [Figure 4] 1 is a block diagram illustrating an example of a point-giving device according to the present disclosure. [Figure 5] FIG. 1 is a flow diagram illustrating an example of a business outsourcing method according to the present disclosure. [Figure 6] FIG. 10 is a flow diagram illustrating an example of a store operation extraction method according to the present disclosure. [Figure 7] FIG. 10 is a block diagram illustrating another example of a business outsourcing system according to the present disclosure. [Figure 8] FIG. 10 is a block diagram illustrating another example of a point-giving device according to the present disclosure. [Figure 9] FIG. 10 is a flow diagram illustrating another example of a business outsourcing method according to the present disclosure. [Figure 10] FIG. 10 is a flow diagram for explaining an example of a delivery operation extraction method according to the present disclosure. DETAILED DESCRIPTION OF THE INVENTION

[0012] Embodiment 1 An example of a business outsourcing system will be described below with reference to Fig. 1. Fig. 1 is a block diagram showing an example of a business outsourcing system according to the present disclosure.

[0013] The outsourcing system 1 is a system for outsourcing a service to a customer who visits a service station (hereinafter referred to as SS). The outsourcing system 1 includes a charging device 10 and an external device 11.

[0014] The charging device 10 is installed in a charging space of a SS and charges a storage battery provided in a vehicle 18, which is an EV (Electric Vehicle). The charging device 10 also calculates the required charging time for the vehicle 18. First, the charging device 10 obtains the model of the vehicle 18 from the external device 11. When the customer connects the vehicle 18 to a charging cable provided on the charging device 10, the charging device 10 obtains the remaining battery power of the vehicle 18. The charging device 10 then calculates the required charging time for the vehicle 18 from the model and remaining battery power of the vehicle 18. The charging device 10 transmits information indicating the calculated required charging time to the external device 11.

[0015] The external machine 11 is installed in the charging space of the SS, and based on information indicating the required charging time for the vehicle 18 obtained from the charging device 10, extracts store operations that the customer can perform while the charging device 10 is charging the vehicle 18. For example, the time required to complete a store operation (hereinafter referred to as the required operation time) is set for each store operation. The external machine 11 extracts store operations whose required operation time is less than the required charging time for the vehicle 18. The external machine 11 then presents the extraction results to the customer.

[0016] In the first embodiment, customers who visit a service station are allowed to carry out their work while their vehicles are being charged. Therefore, according to the first embodiment, the burden on employees can be reduced in service stations that are short-staffed.

[0017] Embodiment 2 Another example of the business outsourcing system will be described below with reference to Fig. 2. Fig. 2 is a block diagram showing another example of the business outsourcing system according to the present disclosure.

[0018] The business outsourcing system 1 is a system for outsourcing business to customers who visit a service station (hereinafter referred to as SS). The business outsourcing system 1 includes a charging device 10, an external device 11, a points granting device 12, a POS (Point of Sales) terminal 13, a HUB 14, a store router 15, the Internet 16, and a data center 17.

[0019] The charging device 10 is installed in a charging space of a SS and charges a storage battery provided in a vehicle 18, which is an EV (electric vehicle). The charging device 10 also calculates the required charging time for the vehicle 18. First, the charging device 10 obtains the model of the vehicle 18 from the external device 11. When the customer connects the vehicle 18 to a charging cable provided on the charging device 10, the charging device 10 obtains the remaining battery power of the vehicle 18. The charging device 10 then calculates the required charging time for the vehicle 18 from the model of the vehicle 18 and the remaining battery power. The charging device 10 transmits information indicating the calculated required charging time to the external device 11. When the charging device 10 receives a command to start charging from the external device, it begins charging the vehicle 18. When charging of the vehicle 18 is completed, the charging device 10 transmits the amount of energy charged (hereinafter referred to as charging amount information) to the POS terminal 13.

[0020] The external device 11 is installed in the charging space of the SS, and extracts store operations that the customer can perform while the charging device 10 is charging the vehicle 18, based on information obtained from the charging device 10, the data center 17, and the POS terminal 13. The external device 11 then presents the extraction results to the customer. The customer selects the operation content to be performed from the presented extraction results and inputs it into the external device 11. Furthermore, when the customer inputs a completion report for the operation, the external device 11 transmits to the point-giving device 12, for example, the content of the store operation performed by the customer, the operation time, and the number of operations performed.

[0021] The external machine 11 extracts store operations that can be performed by the customer from two types of store operations: SS operations and sorting operations. SS operations, for example, require a hazardous materials handler license, and include granting permission for other customers to refuel their gasoline-powered vehicles and monitoring the refueling situation. Sorting operations, for example, involve sorting packages that arrive at a SS, which is a relay point in the logistics chain.

[0022] The configuration of the external device 11 will be described with reference to Fig. 3. Fig. 3 is a block diagram showing an example of an external device according to the present disclosure. The external device 11 includes a member information acquisition unit 111, a current day information acquisition unit 112, a commissioned work extraction unit 113, and a notification unit 114.

[0023] The member information acquisition unit 111 acquires member information from the data center 17 and outputs the member information to the commissioned work extraction unit 113. The external machine 11 is equipped with, for example, a card reader, and acquires a customer ID by reading the customer's member card 19. The member information acquisition unit 111 then notifies the data center 17 of the customer ID and acquires member information associated with the customer ID from the data center 17. The member information acquisition unit 111 acquires, for example, the customer's possession qualifications required for SS work, the store work history, and the model of the vehicle 18 as member information. The member information acquisition unit 111 then outputs the member information to the commissioned work extraction unit 113.

[0024] The current day information acquisition unit 112 acquires, for example, the required charging time for the vehicle 18 from the charging device 10, and the availability information for the SS work and the availability information for the sorting work from the store information management server 20. Then, the current day information acquisition unit 112 outputs the required charging time, the availability information for the SS work, and the availability information for the sorting work to the commissioned work extraction unit 113 as current day information.

[0025] The commissioned work extraction unit 113 extracts store work that the customer can perform while the charging device 10 is charging the vehicle 18, based on the member information input from the member information acquisition unit 111 and the current day information input from the current day information acquisition unit 112. For example, the availability information for the SS work and the availability information for the sorting work include the time required to complete the work (hereinafter referred to as the required work time). The commissioned work extraction unit 113 extracts store work whose required work time is less than the required charging time for the vehicle 18. Then, the commissioned work extraction unit 113 outputs the extraction result to a notification unit 114 equipped with a display or the like to notify the customer of the extraction result.

[0026] Returning to the explanation of Fig. 2, the point-giving device 12 is, for example, a server installed inside or outside a store, and communicates with the external device 11 and the POS terminal 13 via a HUB 14. The configuration of the point-giving device 12 will be explained using Fig. 4. Fig. 4 is a block diagram showing an example of a point-giving device according to the present disclosure.

[0027] The point-granting device 12 includes a point calculation information storage unit 121 and a store business point calculation unit 122. The point calculation information storage unit 121 stores store business point calculation information received from the external device 11. The store business point calculation unit 122 calculates points to be awarded to a customer based on the store business point calculation information stored in the point calculation information storage unit 121. First, the point calculation information storage unit 121 receives and stores, for example, the content of the store business performed by the customer, the business time, and the number of times the business was performed, as store business point calculation information from the external device 11. Next, the point calculation information storage unit 121 outputs the store business point calculation information to the store business point calculation unit 122. Next, the store business point calculation unit 122 calculates points to be awarded to the customer based on the store business point calculation information. Then, the store business point calculation unit 122 transmits the calculated points to the data center 17.

[0028] Returning to the explanation of Figure 2, the POS terminal 13 is a terminal for accounting for the usage fee of the charging device 10 used to charge the vehicle 18. The POS terminal 13 executes the settlement based on the charge amount information received from the charging device 10. The POS terminal 13 also acquires points that the customer can use from the data center 17. The POS terminal 13 then outputs the settlement result and the usable points to a display (not shown) and presents them to the customer, thereby completing the transaction.

[0029] Data center 17 includes member information management server 171 and data center router 172. Member information management server 171 is a server that manages customer member information, and stores, for example, customer ID, ownership qualifications, store business history, vehicle type of vehicle 18, available points, etc. When member information management server 171 receives an inquiry from member information acquisition unit 111 or POS terminal 13 via Internet 16, it transmits member information corresponding to the inquiry to member information acquisition unit 111 or POS terminal 13.

[0030] The store information management server 20 stores information related to store operations, such as availability information for SS operations and availability information for sorting operations. When the store information management server 20 receives an inquiry from the current day information acquisition unit 112, it transmits, for example, availability information for SS operations and availability information for sorting operations to the current day information acquisition unit 112 as current day information.

[0031] Next, a processing example of the business outsourcing system will be described with reference to Fig. 5. Fig. 5 is a flow diagram illustrating an example of a business outsourcing method according to the present disclosure.

[0032] First, the external device 11 acquires member information from the data center 17 (step S101). The external device 11 is equipped with, for example, a card reader, and acquires a customer ID by reading the customer's member card 19. Then, the member information acquisition unit 111 notifies the data center 17 of the customer ID and acquires member information associated with the customer ID from the data center 17. The member information acquisition unit 111 acquires, for example, the customer's possession qualifications required for SS business, the store business history, and the model of the vehicle 18 as member information. Then, the member information acquisition unit 111 outputs the acquired member information to the entrusted business extraction unit 113.

[0033] Next, the external machine 11 acquires current day information from the charging device 10 and the store information management server 20 (step S102). The current day information acquisition unit 112 acquires, as current day information, the required charging time for the vehicle 18 from the charging device 10, and availability information for the SS work and availability information for the sorting work from the store information management server 20. The current day information acquisition unit 112 then outputs the current day information to the outsourced work extraction unit 113. In the present disclosure, the outsourcing system 1 executes step S102 after step S101, but step S101 may also be executed after step S102.

[0034] Next, the external machine 11 extracts store operations that the customer can perform while the charging device 10 is charging the vehicle 18 (step S103). The commissioned work extraction unit 113 extracts store operations that the customer can perform while the charging device 10 is charging the vehicle 18, based on the member information input from the member information acquisition unit 111 and the current day information input from the current day information acquisition unit 112. In the present disclosure, the commissioned work extraction unit 113 extracts store operations that the customer can perform from two types of store operations: SS operations and sorting operations. The method for extracting store operations in step S103 will be described in detail later.

[0035] Next, the external machine 11 presents the extraction result of step S103 to the customer and inquires whether or not to perform the store task (step S104). First, the commissioned task extraction unit 113 outputs the extraction result to the notification unit 114 so that the customer can be presented with the extraction result of step S103. Then, the notification unit 114 displays a screen showing the extraction result. Next, the notification unit 114 displays a screen prompting the customer to select whether or not to perform the store task. If the store tasks that can be performed are both SS task and sorting task, the notification unit 114 displays a screen prompting the customer to select either SS task or sorting task. Finally, the external machine 11 transmits a command to start charging to the charging device 10. If there is no store task that the customer can perform in step S103, the external machine 11 transmits a command to start charging to the charging device 10 without making an inquiry.

[0036] Next, the charging device 10 starts charging the vehicle 18 (step S105). When the charging device 10 receives a command to start charging from the external device 11, the charging device 10 starts charging the vehicle 18.

[0037] Next, the external device 11 determines whether the customer will perform a store operation based on the extraction result in step S103 and the inquiry result in step S104 (step S106). If there is no store operation that the customer can perform in step S103, the external device 11 determines that the customer will not perform the store operation. If there is a store operation that the customer can perform in step S103 and the customer selects not to perform the store operation in step S104, the external device 11 determines that the customer will not perform the store operation. If there is a store operation that the customer can perform in step S103 and the customer selects to perform the store operation in step S104, the external device 11 determines that the customer will perform the store operation.

[0038] If the external device 11 determines that the customer will not perform store operations, it transmits to the POS terminal 13 a command to execute transaction processing after receiving charging amount information from the charging device 10. If the external device 11 determines that the customer will perform store operations, it transmits to the POS terminal 13 a command to execute transaction processing after receiving charging amount information from the charging device 10 and point allocation completion information from the store operation point calculation unit 122.

[0039] If it is determined in step S106 that the store business is to be performed, the point awarding device 12 awards points for the store business (step S107). When the external device 11 receives a business completion report from the customer, it transmits, to the point awarding device 12, for example, the content of the store business performed by the customer, the business time, and the number of times the business was performed, as store business point calculation information. The point calculation information storage unit 121 then stores the store business point calculation information received from the external device 11. The point calculation information storage unit 121 then outputs the store business point calculation information to the store business point calculation unit 122. The store business point calculation unit 122 then calculates points to be awarded to the customer based on the store business point calculation information. Finally, the store business point calculation unit 122 transmits the calculated points to the data center 17. After the points have been awarded, the point awarding device 12 transmits point award completion information to the POS terminal 13.

[0040] Finally, the POS terminal 13 executes accounting for the usage fee of the charging device 10 used by the customer to charge the vehicle 18 (step S108). When charging of the vehicle 18 is completed, the charging device 10 transmits charging amount information to the POS terminal 13. If it is determined in step S106 that the customer will not perform store operations, the POS terminal 13 starts accounting after receiving the charging amount information. On the other hand, if it is determined in step S106 that the customer will perform store operations, the POS terminal 13 starts accounting after receiving two pieces of information, the charging amount information and the point allocation completion information. First, the POS terminal 13 executes accounting based on the charging amount information received from the charging device 10. Next, the POS terminal 13 acquires points that the customer can use from the data center 17. Finally, the POS terminal 13 outputs the accounting result and the usable points on a display and presents them to the customer, allowing the customer to complete the accounting.

[0041] Here, a method for extracting store tasks that can be performed by a customer while the charging device 10 is charging the vehicle 18 in step S103 will be described using FIG. 6. FIG. 6 is a flow diagram for describing an example of a store task extraction method according to the present disclosure. In step S103, the commissioned task extraction unit 113 extracts store tasks that can be performed by a customer while the charging device 10 is charging the vehicle 18, based on the member information and the current day information. In the present disclosure, the commissioned task extraction unit 113 extracts store tasks that can be performed by a customer from two types of store tasks: SS tasks and sorting tasks.

[0042] First, the commissioned work extraction unit 113 determines whether all three conditions, "qualified," "available SS work," and "no past failures in SS work," are met (step S301). For "qualified," the commissioned work extraction unit 113 determines whether or not the customer is qualified based on information about the qualifications the customer possesses that are necessary for SS work, input from the member information acquisition unit 111. For "available SS work," the commissioned work extraction unit 113 determines whether or not the customer has a vacancy in SS work based on the SS work vacancy information input from the current day information acquisition unit 112. For "no past failures in SS work," the commissioned work extraction unit 113 determines whether or not the customer has a past failure in SS work based on the store work history input from the member information acquisition unit 111.

[0043] In step S301, if all three conditions are met, the commissioned work extraction unit 113 extracts SS work that the customer can perform while the charging device 10 is charging the vehicle 18, based on the required charging time of the vehicle 18 and the availability information of the SS work (step S302). For example, the commissioned work extraction unit 113 extracts SS work for which the required work time included in the availability information of the SS work is less than the required charging time of the vehicle 18. In step S301, if any one of the three conditions is not met, the commissioned work extraction unit 113 does not extract SS work that the customer can perform.

[0044] Next, the consignment work extraction unit 113 determines whether the two conditions of "availability of sorting work" and "no past failures in sorting work" are all met (step S303). For "availability of sorting work," the consignment work extraction unit 113 determines whether there is availability of sorting work based on the availability information for sorting work input from the current day information acquisition unit 112. For "no past failures in sorting work," the consignment work extraction unit 113 determines whether there are past failures in sorting work based on the store work history input from the member information acquisition unit 111.

[0045] In step S303, if both of the two conditions are met, the commissioned work extraction unit 113 determines the sorting work that the customer can perform while the charging device 10 is charging the vehicle 18, based on the required charging time of the vehicle 18 and the availability information of the sorting work (step S304). For example, the commissioned work extraction unit 113 extracts sorting work for which the required work time included in the availability information of the sorting work is less than the required charging time of the vehicle 18. In step S303, if any one of the two conditions is not met, the commissioned work extraction unit 113 does not extract sorting work that the customer can perform.

[0046] In the second embodiment, customers who visit a service station are allowed to perform tasks while their vehicles are being charged. Points are then awarded based on the tasks performed by the customers. Therefore, the second embodiment can reduce the burden on staff at service stations that are short-staffed. Furthermore, customers can effectively utilize their waiting time by performing tasks while waiting for their vehicles to be fully charged and receiving points as compensation.

[0047] Embodiment 3 The following describes the third embodiment, focusing on the differences from the second embodiment. In the third embodiment, the business outsourcing system 1 is a system for outsourcing not only store business but also delivery business to customers who visit a service station.

[0048] Another example of a business outsourcing system will be described below with reference to Fig. 7. Fig. 7 is a block diagram showing another example of a business outsourcing system according to the present disclosure. As shown in Fig. 7, the business outsourcing system 1 according to the third embodiment further includes a user terminal 21 in addition to the business outsourcing system 1 according to the first embodiment.

[0049] The user terminal 21 is, for example, a terminal such as a smartphone, a tablet, a mobile terminal, a portable terminal, or a wearable device. Examples of wearable devices may include, for example, a smart watch and smart glasses. The user terminal 21 is used by a customer who uses the SS. After completing the delivery work, the customer reports the completion of the delivery work using an app installed on the user terminal 21. The report of the completion of the delivery work is sent to the external machine 11.

[0050] The store information management server 20 stores information related to store operations and also information related to delivery operations. When the store information management server 20 receives an inquiry from the current day information acquisition unit 112, it transmits, for example, availability information for SS operations, availability information for sorting operations, delivery destination information, and the like as current day information to the current day information acquisition unit 112. The delivery destination information is information related to delivery packages stored at the SS, and includes, for example, the delivery destination address of the delivery package and parking space information at the delivery destination.

[0051] The external machine 11 will be described with reference to Fig. 2. The external machine 11 according to the third embodiment includes a member information acquisition unit 111, a current day information acquisition unit 112, a commissioned work extraction unit 113, and a notification unit 114, similar to the second embodiment.

[0052] The external device 11 extracts store operations that can be performed by the customer from two types of store operations: SS operations and sorting operations. The external device 11 also extracts delivery operations that can be performed by the customer after charging of the vehicle 18 is completed. The delivery operation is the operation of delivering a package that has arrived at a SS, which is a relay point in logistics, to, for example, another SS or a home.

[0053] The member information acquisition unit 111 acquires, for example, the customer's possession qualifications necessary for SS business, the store business history, the model of the vehicle 18, and also the delivery business history as member information.

[0054] The current day information acquisition unit 112 acquires the required charging time, availability information for SS operations, availability information for sorting operations, delivery destination information, and customer destination information. The current day information acquisition unit 112 acquires the delivery destination information from the store information management server 20. The current day information acquisition unit 112 also acquires the customer's destination information by having the customer input it.

[0055] The commissioned work extraction unit 113 extracts store work that the customer can perform while the charging device 10 is charging the vehicle 18 and delivery work that the customer can perform after charging of the vehicle 18 is completed, based on the information input from the member information acquisition unit 111 and the current day information acquisition unit 112.

[0056] Returning to the explanation of Fig. 7, the point allocating device 12 calculates points for store operations and also points for delivery operations.

[0057] 8 is a block diagram showing another example of a point-assigning device according to the present disclosure. The point-assigning device 12 includes a point calculation information storage unit 121, a store operation point calculation unit 122, and a delivery operation point calculation unit 123.

[0058] The point calculation information storage unit 121 stores the store business point calculation information and the delivery business point calculation information received from the external device 11. Then, the point calculation information storage unit 121 outputs the store business point calculation information to the store business point calculation unit 122 and the delivery business point calculation information to the delivery business point calculation unit 123. The delivery business point calculation information includes, for example, the amount of luggage delivered by the customer, the delivery distance, and the number of deliveries.

[0059] The delivery business point calculation unit 123 calculates points to be awarded to the customer based on the information used for calculating delivery business points among the information received by the point calculation information storage unit 121. Then, the delivery business point calculation unit 123 transmits the calculated points to the data center 17.

[0060] Furthermore, the configuration of the business outsourcing system 1 other than the external machine 11, the point awarding device 12, the store information management server 20, and the user terminal 21 is the same as the configuration of the business outsourcing system 1 according to embodiment 2, and therefore a description thereof will be omitted.

[0061] Next, a processing example of the business outsourcing system 1 will be described with reference to Fig. 9. Fig. 9 is a flow diagram for explaining another example of the business outsourcing method according to the present disclosure.

[0062] In the business outsourcing method according to the third embodiment, steps S105 to S108 are the same as those in the second embodiment, and detailed description thereof will be omitted.

[0063] First, the external machine 11 acquires member information from the data center 17, as in the second embodiment (step S101). The member information acquisition unit 111 acquires, as member information, the customer's qualifications required for SS operations, the store operation history, the model of the vehicle 18, and the delivery operation history. The member information acquisition unit 111 then outputs the acquired member information to the commissioned operation extraction unit 113.

[0064] Next, the external machine 11 acquires current day information from the charging device 10, the store information management server 20, and input by the customer (step S102). The current day information acquisition unit 112 acquires the required charging time for the vehicle 18 from the charging device 10. The current day information acquisition unit 112 acquires SS service availability information, sorting service availability information, and delivery destination information from the store information management server 20. The current day information acquisition unit 112 also acquires the customer's destination information by having the customer input it. The current day information acquisition unit 112 then outputs the required charging time, SS service availability information, sorting service availability information, delivery destination information, and customer destination information acquired as current day information to the commissioned work extraction unit 113.

[0065] Next, the external machine 11 extracts store operations that the customer can perform while the charging device 10 is charging the vehicle 18, and delivery operations that the customer can perform after charging of the vehicle 18 is completed (step S103). The commissioned operation extraction unit 113 extracts store operations and delivery operations based on the member information input from the member information acquisition unit 111 and the current day information input from the current day information acquisition unit 112. The method of extracting store operations is the same as in the second embodiment, so a description thereof will be omitted. The method of extracting delivery operations will be described in detail later.

[0066] Next, the external device 11 presents the extraction result in step S103 to the customer and inquires whether to perform store operations and delivery operations (step S104). The presentation of the determination result and the inquiry are the same as in the second embodiment, so a description thereof will be omitted. After the presentation of the determination result and the inquiry are completed, the external device 11 transmits a command to start charging to the charging device 10.

[0067] Next, the charging device 10 starts charging the vehicle 18 in the same manner as in the first embodiment (step S105).

[0068] Next, similarly to the second embodiment, the external machine 11 determines whether the customer will carry out store operations based on the extraction result in step S103 and the inquiry result in step S104 (step S106).

[0069] If it is determined in step S106 that the store transaction is to be carried out, the point-giving device 12 gives points for the store transaction, as in the second embodiment (step S107).

[0070] Next, the POS terminal 13 performs accounting processing for the usage fee of the charging device 10 used by the customer to charge the vehicle 18, similar to the second embodiment (step S108).

[0071] Next, the outsourced machine 11 determines whether the customer will perform the delivery task based on the extraction result in step S103 and the inquiry result in step S104 (step S109). If there is no delivery task that the customer can perform in step S103, the outsourced machine 11 determines that the customer will not perform the delivery task. If there is a delivery task that the customer can perform in step S103 and the customer selects not to perform the delivery task in step S104, the outsourced machine 11 determines that the customer will not perform the delivery task. If there is a delivery task that the customer can perform in step S103 and the customer selects to perform the delivery task in step S104, the outsourced machine 11 determines that the customer will perform the delivery task. If the outsourced machine 11 determines that the customer will not perform the delivery task, the flow ends.

[0072] If it is determined in step S109 that the delivery task will be performed, the point awarding device 12 awards points for the delivery task (step S110). When the external device 11 receives a report of the completion of the delivery task from the user terminal 21, it transmits, to the point awarding device 12, for example, the amount of luggage delivered by the customer, the delivery distance, and the number of deliveries as information for calculating delivery task points. Then, the point calculation information storage unit 121 stores the information for calculating delivery task points received from the external device 11. Then, the point calculation information storage unit 121 outputs the information for calculating delivery task points to the delivery task point calculation unit 123. Then, the delivery task point calculation unit 123 calculates points to be awarded to the customer based on the information for calculating delivery task points. Finally, the delivery task point calculation unit 123 transmits the calculated points to the data center 17.

[0073] Here, a method for extracting delivery tasks that can be performed by the customer after charging of the vehicle 18 is completed in step S103 will be described using Fig. 10. Fig. 10 is a flow diagram for explaining an example of a method for extracting delivery tasks according to the present disclosure. In step S103, the commissioned task extraction unit 113 extracts delivery tasks that can be performed by the customer after charging of the vehicle 18 is completed, based on the member information and the information on the day.

[0074] First, the consignment work extraction unit 113 determines whether or not there have been any past failures in delivery work based on the customer's delivery work history included in the member information (step S305). If there have been any past failures in delivery work, the consignment work extraction unit 113 does not extract delivery work.

[0075] If there are no past failures in the delivery work, the commissioned work extraction unit 113 extracts delivery work that the customer can perform after charging of the vehicle 18 is completed (step S306). First, based on the customer's destination information and the delivery address of the delivery package, it extracts packages whose delivery address is near the customer's destination. Next, based on parking space information at the delivery destination of the extracted package, the commissioned work extraction unit 113 extracts packages with available parking spaces. Then, the commissioned work extraction unit 113 determines the delivery of the extracted package as a delivery work that the customer can perform.

[0076] In this third embodiment, not only do customers who visit a SS perform store operations, but they also use the movement of the customers after they leave the store to perform delivery operations. Thus, in addition to the effects of the second embodiment, this third embodiment can reduce the burden on delivery companies due to labor shortages in the logistics industry. Furthermore, customers can perform delivery operations after leaving the store and receive points as compensation, thereby making effective use of the movement of the customers after leaving the SS.

[0077] The present disclosure can also be realized by having a CPU (Central Processing Unit) execute part or all of the processing of the business outsourcing system 1 as a business outsourcing program.

[0078] The above-described program can be stored and supplied to a computer using various types of non-transitory computer-readable media. Non-transitory computer-readable media include various types of tangible storage media. Non-transitory computer-readable media include, for example, magnetic recording media, magneto-optical recording media, CD-ROMs (Read Only Memory), CD-Rs, CD-R / Ws, and semiconductor memories. Magnetic recording media include, for example, flexible disks, magnetic tapes, and hard disk drives. Magneto-optical recording media include, for example, magneto-optical disks. Semiconductor memories include, for example, mask ROMs, programmable ROMs (PROMs), erasable PROMs (EPROMs), flash ROMs, and random access memories (RAMs). The program may also be supplied to a computer by various types of transitory computer-readable media. Examples of transitory computer-readable media include electrical signals, optical signals, and electromagnetic waves. The temporary computer-readable medium can supply the program to the computer via a wired communication path such as an electric wire or an optical fiber, or via a wireless communication path.

[0079] Although the present disclosure has been described above with reference to the embodiments, the present disclosure is not limited to the above-described embodiments. Various modifications that can be understood by those skilled in the art can be made to the configuration and details of the present disclosure within the scope of the present disclosure. Furthermore, each embodiment can be combined with other embodiments as appropriate.

[0080] Each drawing is merely an example for describing one or more embodiments. Each drawing may relate not only to one particular embodiment, but also to one or more other embodiments. As will be understood by those skilled in the art, various features or steps described with reference to any one drawing can be combined with features or steps shown in one or more other drawings to create, for example, an embodiment not explicitly shown or described. Not all features or steps shown in any one drawing are necessary to describe an exemplary embodiment, and some features or steps may be omitted. The order of steps described in any drawing may be changed as appropriate.

[0081] A part or all of the above-described embodiments can be described as, but not limited to, the following supplementary notes. (Appendix 1) a charging device that acquires a remaining battery charge of a customer's vehicle from the vehicle and calculates a required charging time for the vehicle; an external device that extracts store operations that can be performed by a customer while the charging device is charging the vehicle; Outsourcing system. (Appendix 2) The external machine further acquires membership information of the customer, and extracts store operations that the customer can perform while the charging device is charging the vehicle based on the required charging time and the membership information. The outsourcing system described in Appendix 1. (Appendix 3) The external device further acquires delivery destination information including a delivery address of the delivery package and parking space information at the delivery destination, and destination information of the customer, and extracts delivery tasks that can be performed by the customer after charging of the vehicle is completed based on the delivery destination information, the destination information, and the membership information. The outsourcing system described in Appendix 2. (Appendix 4) The external device acquires, as the member information, the customer's qualifications, store business history, and delivery business history. An outsourcing system as described in Appendix 2 or 3. (Appendix 4) The store operation point calculation unit further includes a store operation point calculation unit that calculates points to be awarded based on the content of the store operation, the operation time, and the number of operations. An outsourcing system as described in Appendix 1 or 3. (Appendix 5) The system further includes a delivery point calculation unit that calculates points to be awarded based on the amount of parcels delivered by the customer, the delivery distance, and the number of deliveries. The outsourcing system described in Appendix 4. (Appendix 6) The delivery destination information includes a delivery address of the package and parking space information of the delivery destination, The external machine extracts parcels whose delivery addresses are near the destination of the customer based on the destination information of the customer and the delivery address of the parcel to be delivered, extracts parcels with available parking spaces based on parking space information at the delivery destination of the extracted parcels, and entrusts the delivery of the extracted parcels to the customer. The outsourcing system described in Appendix 3. (Appendix 7) Obtain the required charging time for the customer's vehicle, extracting store operations that can be performed by the customer while the vehicle is being charged; Business outsourcing method. (Appendix 8) When acquiring the required charging time, the customer's membership information is also acquired. When extracting the store operations, store operations that can be performed by the customer while charging the vehicle are extracted based on the required charging time and the member information. The outsourcing method described in Appendix 7. (Appendix 9) When acquiring the required charging time, further acquire delivery destination information including a delivery address of the delivery package and parking space information of the delivery destination, and destination information of the customer; When extracting the store operations, a delivery operation that can be performed by the customer after charging of the vehicle is completed is further extracted based on the delivery destination information, the destination information, and the member information. The outsourcing method described in Appendix 8. (Appendix 10) After extracting the store business, points to be awarded are calculated based on the content of the store business, the business time, and the number of times the business is performed. The outsourcing method described in Appendix 9. (Appendix 11) After extracting the store business and the delivery business, points to be awarded are calculated based on the amount of parcels delivered by the customer, the delivery distance, and the number of deliveries. The outsourcing method described in Appendix 9 or 10. (Appendix 12) The delivery destination information includes a delivery address of the package and parking space information of the delivery destination, When extracting the delivery business, based on the destination information of the customer and the delivery address of the delivery package, extract packages whose delivery address is near the destination of the customer, and based on parking space information at the delivery destination of the extracted package, extract packages with available parking spaces. The outsourcing method described in Appendix 9. (Appendix 13) Obtaining a required charging time for the customer's vehicle; extracting store operations that the customer can perform while charging the vehicle; Contracting program. (Appendix 14) The process of acquiring the required charging time further acquires membership information of the customer, In the process of extracting the store operations, store operations that can be performed by the customer while charging the vehicle are extracted based on the required charging time and the member information. The outsourcing program described in Appendix 13. (Appendix 15) In the process of acquiring the required charging time, delivery destination information including a delivery address of the delivery package and parking space information of the delivery destination, and destination information of the customer are further acquired, The process of extracting store operations further includes extracting delivery operations that can be performed by the customer after charging of the vehicle is completed, based on the delivery address information, the destination information, and the member information. The outsourcing program described in Appendix 14. (Appendix 16) After the process of extracting the store operations, the computer executes a process of calculating points to be awarded based on the content of the store operations, the operation time, and the number of operations. The outsourcing program described in Appendix 15. (Appendix 17) After extracting the store business and the delivery business, the computer executes a process of calculating points to be awarded based on the amount of parcels delivered by the customer, the delivery distance, and the number of deliveries. The outsourcing program described in Appendix 15 or 16. (Appendix 18) The delivery destination information includes a delivery address of the package and parking space information of the delivery destination, In the process of extracting the delivery work, based on the destination information of the customer and the delivery address of the delivery package, packages whose delivery address is near the destination of the customer are extracted, and based on parking space information at the delivery destination of the extracted package, packages with available parking spaces are extracted. The outsourcing program described in Appendix 15.

[0082] Some or all of the elements (e.g., configurations and functions) described in Supplementary Notes 2 to 6 that are dependent on the outsourcing system of Supplementary Note 1 may also be dependent on the outsourcing methods according to Supplementary Notes 7 to 12 and the outsourcing programs according to Supplementary Notes 13 to 18 in the same dependency relationship as Supplementary Notes 2 to 6. Some or all of the elements described in any Supplementary Note may be applied to various hardware, software, recording means for recording software, systems, and methods. [Explanation of symbols]

[0083] 1. Outsourcing system 10 Charging device 11 External equipment 12 Point awarding device 13. POS terminals 14 HUB 15 Store router 16. Internet 17 data centers 18 vehicles 19 Membership Card 20 Store information management server 21 User terminal 111 Member Information Acquisition Department 112 On-the-day Information Acquisition Department 113 Commissioned Business Extraction Department 114 Information Department 121 Point calculation information storage unit 122 Store Business Point Calculation Department 123 Delivery Business Point Calculation Department 171 Membership information management server 172 Data Center Routers

Claims

1. a charging device that acquires a remaining battery charge of a customer's vehicle from the vehicle and calculates a required charging time for the vehicle; an external device that extracts store operations that can be performed by a customer while the charging device is charging the vehicle; Outsourcing system.

2. The external machine further acquires membership information of the customer, and extracts store operations that the customer can perform while the charging device is charging the vehicle based on the required charging time and the membership information. The outsourcing system according to claim 1 .

3. The external device further acquires delivery destination information including a delivery address of the delivery package and information on a parking space at the delivery destination, and destination information of the customer, and extracts delivery tasks that can be performed by the customer after charging of the vehicle is completed based on the delivery destination information, the destination information, and the membership information. The business outsourcing system according to claim 2 .

4. The external device acquires, as the member information, the customer's qualifications, store business history, and delivery business history.

4. The business outsourcing system according to claim 2 or 3.

5. The store operation point calculation unit further includes a store operation point calculation unit that calculates points to be awarded based on the content of the store operation, the operation time, and the number of operations. The business outsourcing system according to claim 1 or 3.

6. The system further includes a delivery point calculation unit that calculates points to be awarded based on the amount of parcels delivered by the customer, the delivery distance, and the number of deliveries. The business outsourcing system according to claim 5 .

7. Obtain the required charging time for the customer's vehicle, extracting store operations that can be performed by the customer while the vehicle is being charged; Business outsourcing method.

8. When acquiring the required charging time, the customer's membership information is also acquired. When extracting the store operations, store operations that can be performed by the customer while charging the vehicle are extracted based on the required charging time and the member information. The method of outsourcing according to claim 7.

9. Obtaining a required charging time for the customer's vehicle; extracting store operations that the customer can perform while charging the vehicle; Contracting program.

10. The process of acquiring the required charging time further acquires membership information of the customer, In the process of extracting the store operations, store operations that can be performed by the customer while charging the vehicle are extracted based on the required charging time and the member information. The business outsourcing program according to claim 9.

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