Facility equipment management system

Abstract

To enable anybody to easily request maintenance and to immediately perform the maintenance.SOLUTION: A label 7 with a QR code 8 to obtain an input page for inputting abnormal information on an abnormality in facility equipment 2 is placed in an apartment complex 1. After photographing facility equipment 2 in which an abnormality has occurred, a mobile terminal 4 reads the QR code 8 on the label 7 and opens the input page. When necessary information is entered on the input page and an image of the facility equipment 2 is attached, the mobile terminal 4 transmits the input page to the maintenance management device 5 and the management device 6. The maintenance management device 5 receives a maintenance request of the facility equipment 2, confirms an abnormal situation of the facility equipment 2 based on the abnormal information, generates construction information on maintenance of the facility equipment 2, and transmits the construction information to the management device 6. The management device 6 requests the maintenance management device 5 to perform construction according to the construction information.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to an equipment management system for carrying out maintenance such as repair or replacement when an abnormality occurs in equipment installed in a housing complex such as an apartment building. [Background technology]

[0002] Apartment complexes and other multi-family housing units are equipped with electrical equipment, fire protection equipment, air conditioning equipment, lighting equipment, plumbing equipment, air conditioners, and other equipment, which are managed by a management company that manages the complex. When an abnormality such as a breakdown occurs in such equipment, the management company is contacted by the apartment complex user and requests a maintenance company. The maintenance company goes to the location of the equipment where the abnormality occurred, investigates and confirms the abnormality, prepares an estimate, and the management company orders the work based on the estimate, and the maintenance company then performs the maintenance such as repairs or replacement.

[0003] When an abnormality occurs, a maintenance company representative will be contacted and then go to the site to check for any abnormalities in the equipment. By eliminating this type of checking work as much as possible, maintenance can be carried out more smoothly.

[0004] For example, in Patent Document 1, a call button that notifies an elevator malfunction is photographed with a mobile terminal, and the photographed data is sent to a base device, which then analyzes the photographed data and determines whether a component constituting the elevator is malfunctioning. This method allows the user to grasp the status of the malfunction without going to the site, but it is difficult to apply this method to apartment buildings and other multi-family housing complexes with a variety of equipment, as they do not have call buttons for notifying malfunctions like those mentioned above.

[0005] In Patent Document 2, when a malfunction occurs in a residential equipment, a repair request reception image for receiving a request for repair of the equipment is displayed on the information processing terminal in response to a request from the information processing terminal of a user who has logged in to the information processing device. When the repair request reception image includes equipment appearance information showing the appearance of the equipment, information such as the location, room, and part name of the equipment where the malfunction occurred, a description of the malfunction, time information showing when the malfunction occurred, and equipment-related information such as the equipment model number, manufacturer, and manufacturing year, request information is created based on this information and output to the information processing device, which then accepts the repair request. In this way, when an abnormality occurs in a residential equipment, a repair request can be accepted based on the information entered by the user, enabling repairs to be carried out promptly. [Prior art documents] [Patent documents]

[0006] [Patent Document 1] Japanese Patent Application Laid-Open No. 2019-119580 [Patent Document 1] Japanese Patent Publication No. 2022-90635 Summary of the Invention [Problem to be solved by the invention]

[0007] While the repair request reception image described above allows maintenance companies to obtain detailed information about abnormalities in facility equipment, it requires users to input a lot of information, which is time-consuming. Furthermore, since this repair request reception image is displayed on the information processing terminal of registered users and can only be used by specific users, even if unregistered users notice an abnormality in facility equipment, they cannot request repairs, which makes the system less versatile.

[0008] In view of the above, an object of the present invention is to provide an equipment management system that allows anyone to easily request maintenance and allows maintenance to be carried out quickly. [Means for solving the problem]

[0009] The facility equipment management system of the present invention connects, via a network, a camera-equipped mobile terminal carried by a user of an apartment building, a maintenance management device of a maintenance company that maintains the facility equipment installed in the apartment building, and a management device of a management company that manages the apartment building. Labels that provide guidance on maintenance when an abnormality occurs in the facility equipment are placed inside the apartment building, and the labels display a QR code (registered trademark) for obtaining an input page for entering abnormality information regarding the abnormality in the facility equipment.

[0010] The mobile device can access an image of the facility equipment where the abnormality occurred, taken by the mobile device itself or another mobile device, and reads the QR code on the label to open the input page. After the necessary information is entered on the input page and an image of the facility equipment is attached, the mobile device sends the input page to the maintenance management device. The mobile device may also send the input page to the management device. The information that needs to be entered is the location of the apartment building and the type of facility equipment where the abnormality occurred.

[0011] When the maintenance management device receives the input page, it accepts a request for maintenance of the equipment, checks the abnormality status of the equipment based on the abnormality information acquired from the input page, creates construction information related to the maintenance of the equipment based on the abnormality status, transmits the construction information to the management device, and the management device requests the maintenance management device to carry out construction in accordance with the construction information. [Effects of the Invention]

[0012] According to the present invention, by using a label displaying a QR code and simply inputting information and attaching a photograph of the equipment, it is possible to quickly provide the maintenance company with information about the equipment in question and request maintenance, thereby enabling the equipment to be quickly maintained. [Brief explanation of the drawings]

[0013] [Figure 1] FIG. 1 is a diagram showing a schematic configuration of an equipment management system according to an embodiment of the present invention; [Figure 2] An example of an input page [Figure 3] Flowchart for requesting maintenance of facility equipment DETAILED DESCRIPTION OF THE INVENTION

[0014] The following describes a facility equipment 2 management system according to an embodiment of the present invention. A multi-family dwelling 1, such as a condominium or apartment, is equipped with a wide variety of facility equipment 2, including electrical equipment, fire protection equipment, air conditioning equipment, lighting equipment, air conditioners, plumbing equipment, and water supply and drainage equipment. A maintenance company that maintains the facility equipment 2 installed in the multi-family dwelling 1 performs maintenance such as repairing, replacing, maintaining, and inspecting the facility equipment 2 in response to requests from the management company that manages the multi-family dwelling 1. As shown in FIG. 1, the facility equipment management system for performing maintenance on the facility equipment 2 is composed of a mobile terminal 4 with a camera 3 owned by a user of the multi-family dwelling 1, a maintenance management device 5 owned by the maintenance company, and a management device 6 owned by the management company.

[0015] The mobile terminal 4, the maintenance management device 5, and the management device 6 are connected to each other so that they can communicate with each other via a network such as the Internet or a dedicated line. The mobile terminal 4 is a smartphone, tablet, laptop, or the like owned by a user of the apartment building 1, and is capable of wireless communication. Note that the user is not limited to a resident of the apartment building 1, but may also be a visitor to the apartment building 1.

[0016] The maintenance management device 5 and management device 6 are computers capable of communication, such as a server or a personal computer, and the maintenance management device 5 detects an abnormality based on abnormality information about the abnormality of the facility device 2 provided via the user's mobile terminal 4, and takes prompt and appropriate maintenance action. The management device 6 also detects the abnormality and manages the maintenance by the maintenance management device 5.

[0017] Labels 7 that provide guidance on what to do when an abnormality occurs in the facility equipment 2 are placed within the apartment building 1 so that users can easily provide abnormality information. A QR code (registered trademark) 8 for inputting abnormality information related to the abnormality in the facility equipment 2 is displayed on the labels 7. The labels 7 are in the form of flyers or stickers, and the flyers are distributed to each residence. The stickers are attached in conspicuous locations such as within the residence, on the facility equipment 2, or near the facility equipment 2. The flyers include instructions on how to provide abnormality information using the QR code 8 when an abnormality in the facility equipment 2 is found. The stickers include instructions to scan the QR code 8.

[0018] When the QR code 8 is read by the mobile terminal 4, an input page 9 consisting of an email form is displayed on the display of the mobile terminal 4. As shown in FIG. 2 , the input page 9 has input fields 10 for entering necessary information about the facility device 2 in which the abnormality has occurred, and a file upload field 11 for attaching an image of the facility device 2 in which the abnormality has occurred, and the image is sent by email to the specified destinations, the maintenance management device 5 and the management device 6.

[0019] The required input fields 10 include the name of the management company of the apartment building 1, the address of the apartment building 1 where the equipment 2 with the abnormality is located, the desired date for the work to be done, the time period for the work to be done, and the type of equipment 2 with the abnormality. These input fields 10 are designed to allow selection from as many options as possible to reduce the effort required for input. The image of the equipment 2 to be attached is a photo file of the equipment 2 with the abnormality taken by the user's mobile device 4, which is saved on the mobile device 4 and can be uploaded to the input page 9. The image of the equipment 2 may also be an image taken by another mobile device 4 with a camera function and saved in the cloud so that it can be accessed from the user's mobile device 4.

[0020] The mobile terminal 4 sends the input page 9 to the maintenance management device 5 and the management device 6 as an email. Anomaly information is created based on the necessary information entered on the input page 9 and the one or more attached images. This provides the anomaly information to the maintenance management device 5 and the management device 6. The maintenance management device 5 has a reception unit 20 that receives a request for maintenance of the facility equipment 2, a creation unit 21 that creates construction information related to the maintenance of the facility equipment 2 based on the anomaly information of the facility equipment 2 and transmits the construction information to the management device 6, and an instruction unit 22 that issues construction instructions to its own construction department or a construction company upon receiving a construction request from the management device 6. The management device 6 requests construction from the maintenance management device 5 in accordance with the received construction information. The instruction unit 22 also notifies the user's mobile terminal 4 of the scheduled construction. The user can recognize the content of the construction and the date and time of the construction.

[0021] The procedure for performing maintenance on equipment 2 in an apartment building 1 when an abnormality occurs in the equipment 2 will be described with reference to Figure 3. A user who notices an abnormality in the equipment 2 takes a photo of the equipment 2 with their mobile terminal 4 and saves the image. At this time, the equipment 2 should be photographed from all angles so that the nature of the abnormality can be seen. For example, if an error code or message is displayed on the equipment's display, the screen should be photographed. Therefore, it is a good idea to include in a flyer an instruction to take a close-up photo of the product name (model) of the equipment 2 and an overall photo showing the installation location.

[0022] The user then reads the QR code 8 on the label 7 with the mobile terminal 4. The mobile terminal 4 displays "Read successful," and by tapping this, input page 9 is displayed. The user enters the necessary information on input page 9, such as the name of the management company of the apartment building 1, the address of the apartment building 1, the desired date and time of construction (multiple desired dates and times of construction can be set), and the type of facility equipment 2, uploads the image of facility equipment 2 taken earlier, and attaches multiple images. If there are multiple facilities equipment with abnormalities, they are entered and attached in the same way. After checking the information they have entered, the user operates the send button, and the mobile terminal 4 sends input page 9. The input page is sent as an email to the maintenance management device 5 and management device 6.

[0023] The maintenance management device 5 and management device 6 receive an email with an input page 9 from the user's mobile terminal 4. When the reception unit 20 of the maintenance management device 5 receives the input page 9, it acquires the abnormality information from the input page 9 and accepts a request for maintenance of the facility equipment 2. The abnormality information includes the location of the apartment building 1 where the facility equipment 2 with the abnormality is located, the type of facility equipment 2, and the status of the abnormality in the facility equipment 2. When the management device 6 receives the input page 9, it recognizes that an abnormality has occurred in the facility equipment 2 of the apartment building 1 that it manages.

[0024] When a maintenance request is received, the creation unit 21 of the maintenance management device 5 checks the status of the abnormality of the equipment 2 based on the abnormality information, and creates construction information related to the maintenance of the equipment 2 based on the status of the abnormality. That is, the equipment 2 to be maintained is identified based on the captured image of the equipment 2, the abnormality that has occurred is confirmed, and the cause and status of the abnormality are grasped. Here, in order to grasp the status of the abnormality, for example, the status of the abnormality may be confirmed by contacting the user and obtaining detailed information via the mobile terminal 4, or by visiting the site and conducting an investigation such as checking the equipment 2 and visually inspecting it.

[0025] Then, when the creation unit 21 grasps the cause and condition of the abnormality, it determines the work content, whether or not necessary parts are required, and the work timing according to the user's request based on data such as past work results in order to perform maintenance to resolve the abnormality. Then, the maintenance management device 5 transmits the work content and work timing to the user's mobile terminal 4. When the user confirms the work content and work timing and obtains the user's consent via the mobile terminal 4, the creation unit 21 compiles the work details, work cost, etc., creates an estimate, and transmits this as work information to the management device 6 for submission.

[0026] The management device 6 that has received the construction information checks the construction information, creates a contract, and sends it as a construction request to the maintenance management device 5. When the instruction unit 22 of the maintenance management device 5 receives the construction request, it instructs the construction department of the maintenance company or the construction company to carry out the construction work for the maintenance of the equipment 2 based on the construction information. Thereafter, the construction work on the equipment 2 is started in accordance with the construction information, and the equipment 2 is test-run and adjusted, and then the construction is completed.

[0027] In this way, when an abnormality occurs in the equipment 2, the user can photograph the equipment 2 and provide the image, eliminating the need for the user to input specific information about the abnormality and allowing the user to provide information about the abnormality quickly and without hassle. Moreover, anyone who notices an abnormality in the equipment 2 can easily request maintenance of the equipment 2 by looking at the label. Furthermore, because the image provided by the user makes it possible to recognize the abnormality status of the equipment 2, it becomes possible to quickly create construction information, shortening the time required to start maintenance and enabling maintenance to be carried out promptly.

[0028] It should be noted that the present invention is not limited to the above-described embodiment, and it goes without saying that many modifications and variations can be made to the above-described embodiment within the scope of the present invention. The input page 9 sent from the mobile terminal 4 only needs to be sent to at least the maintenance management device 5, and does not have to be sent from the mobile terminal 4 to the management device 6. In this case, the abnormality information acquired from the input page 9 is sent from the maintenance management device 5 to the management device 6. [Explanation of symbols]

[0029] 1 Apartment complex 2 Equipment 3 Camera 4. Mobile devices 5 Maintenance management device 6 Management device 7. Labels 8. QR Code 9 Input Page 20 Reception 21 Creation Department 22 Instruction section

Claims

1. A camera-equipped mobile terminal carried by a user of the apartment complex, a maintenance management device of a maintenance company that maintains the equipment installed in the apartment complex, and a management device of a management company that manages the apartment complex are connected via a network, Labels that provide guidance on maintenance when an abnormality occurs in the equipment are placed in the apartment complex, and a QR code (registered trademark) is displayed on the label to obtain an input page for inputting abnormality information regarding the abnormality in the equipment, The mobile device can access an image of the equipment where the abnormality occurred, read the QR code (registered trademark) on the label, open the input page, When the necessary information is entered on the input page and an image of the facility equipment is attached, the mobile terminal transmits the input page to the maintenance management device, An equipment management system characterized in that, upon receiving an input page, the maintenance management device accepts a request for maintenance of the equipment, checks the abnormality status of the equipment based on the abnormality information acquired from the input page, creates construction information regarding the maintenance of the equipment based on the abnormality status, transmits the construction information to the management device, and the management device requests construction from the maintenance management device in accordance with the construction information.

2. 2. The facility equipment management system according to claim 1, wherein the mobile terminal transmits an input page to the management device.

3. 3. The facility equipment management system according to claim 1, wherein the items to be input are the location of the apartment building and the type of facility equipment in which the abnormality has occurred.

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