User information collection device and user information collection program

Abstract

To prompt application through message transmission or notification to an operator for a customer accessing a form URL but not sending an application after the elapse of a given time.SOLUTION: Provided is a user information collection device characterized by comprising: a URL generation unit for generating a URL which is used by two or more users and displays a form for a user to input information and send to a server, and which includes built-in identification information of a user; a message destination holding unit which holds, for each user, a destination for the user to send a message; a message transmission unit which transmits a message including the URL generated by the URL generation unit; a user information recording unit which acquires a use's identification information from the URL when the user has accessed the URL and accessed the form and records it together with the accessed time; a message transmission unit after elapse of given time which transmits a message to a user when the user does not input information to the form and transmit for more than a given time after having accessed the form; an operator standby state holding unit for holding an operator's standby state; and an operator notification unit after elapse of given time which, when a user inputs information but does not send for more than a given time after having accessed the form, in place of the message transmission unit after elapse of given time, notifies the operator when the operator is held by the operator standby state holding unit as standing by, or transmits a message to the user when the operator is not held by the operator standby state holding unit as standing by.

Description

[Technical Field]

[0001] The present invention relates to a technology for sending a message including a URL for customers to input information, and encouraging the customers to apply. [Background technology]

[0002] In recent years, an increasing number of companies are conducting sales by sending messages. One such method is to send a message containing a URL for an application form. This allows for efficient sales to a large number of customers.

[0003] In this type of message sales, even if an application form is sent via message, it can be difficult to get people to apply. The challenge is to communicate effectively to get people to apply.

[0004] The following technologies are known for systems that send messages with URLs and tally them up. Patent Document 1 discloses a system that sends a different URL to each customer in an email newsletter, tallying up whether the link was clicked and determining which customer clicked. Patent Document 2 discloses a system that sends messages with questionnaire forms. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Japanese Patent Application Laid-Open No. 2006-277661 [Patent Document 2] Japanese Patent Application Laid-Open No. 2005-50114 [Patent Document 3] Japanese Patent Application Laid-Open No. 2007-65827 Summary of the Invention [Problem to be solved by the invention]

[0006] However, these do not include what happens to people who access the form but do not respond.

[0007] Furthermore, Patent Document 3 discloses a technology in which a schedule adjustment system sends a schedule adjustment URL by email and sends a warning to users who do not respond to the schedule adjustment request for a certain period of time. However, this technology sends warnings to users who have not accessed the schedule adjustment URL, and if this technology is applied to sales that send messages to many customers, there will be too many targets for warnings, which can result in excessive costs for sending the warnings, or it can damage the image of many customers.

[0008] The present invention aims to encourage customers who access a form URL but do not apply after a certain period of time has passed to apply by sending a message or notifying an operator. [Means for solving the problem]

[0009] The user information collection device of the present invention comprises: It is characterized by being used by two or more users, a URL generating unit that generates a URL for displaying a form in which a user inputs information and transmits it to a server, the URL including the user's identifier information; a message destination storage unit that stores, for each user, a destination for sending a message to the user; a message sending unit that sends a message including the URL generated by the URL generating unit; a user information recording unit that, when a user accesses the URL and accesses the form, acquires a user identifier from the URL and records the user identifier together with the access time; A message sending section that sends a message to the user if the user does not enter information in the form and submit it for a certain period of time after accessing the form. The present invention is characterized by comprising:

[0010] According to this feature, if a message is sent and the form is not sent for a certain period of time after accessing the form, a message can be automatically sent to the user.

[0011] Unlike the technology of Patent Document 3, by sending messages only to customers who access the form, message sending costs can be reduced.

[0012] The user information collection device of the present invention comprises: an operator standby state storage unit that stores an operator standby state; After a certain period of time has passed, the message sending section will be replaced by an operator notification unit that notifies an operator if the operator standby status holding unit holds that an operator is on standby when the user does not input and send information for a certain period of time after accessing the form, and that sends a message to the user if the operator standby status holding unit does not hold that an operator is on standby The present invention is characterized by comprising:

[0013] This feature allows a standby operator to quickly contact the user, and also reduces the cost of sending messages by sending messages only when there is no standby operator.

[0014] The user information collection program of the present invention includes: It is characterized by being used by two or more users, a URL generation process for generating a URL for displaying a form in which a user inputs information and transmits it to a server, the URL including the user's identifier information; a message destination holding process for holding, for each user, a destination for sending a message to the user; a message sending process for sending a message including the URL generated in the URL generation process; a user information recording process for acquiring a user identifier from the URL when the user accesses the form and recording the user identifier together with the access time; Message sending process after a certain period of time has passed to send a message to the user if the user does not enter information in the form and submit it for a certain period of time after accessing the form. The present invention is characterized in that the computer executes the following.

[0015] According to this feature, the computer can be operated as a user information collection program. [Effects of the Invention]

[0016] According to the present invention, a user information collection device system and a user information collection device program that enables a computer to function as a user information collection device system are provided, which enable customers who access a form URL but do not submit an application after a certain period of time to be prompted to apply by sending a message or notifying an operator. [Brief explanation of the drawings]

[0017] [Figure 1] FIG. 1 is a diagram showing the configuration of a user information collection device system 1 in the first embodiment. [Figure 2] FIG. 2 is a diagram showing an example of a message transmitted by the message transmission unit 13. As shown in FIG. [Figure 3] FIG. 3 is a diagram showing information recorded by the user information recording unit 14. As shown in FIG. [Figure 4] FIG. 4 is a flowchart showing the flow up to when message transmitting unit 15 transmits a message after a certain period of time has elapsed. [Figure 5] FIG. 5 is a diagram showing the configuration of a user information collection device system 1 in the second embodiment. [Figure 6] FIG. 6 is a diagram showing the operator standby information stored in the operator standby state storage unit 111. As shown in FIG. [Figure 7]FIG. 7 is a flowchart showing the flow of the decision made by the operator notification unit 112 after a certain period of time has elapsed. DETAILED DESCRIPTION OF THE INVENTION

[0018] Hereinafter, examples of the first embodiment of the present invention will be described. (Example: First embodiment)

[0019] FIG. 1 is a diagram showing the configuration of a user information collection device system 1 in the first embodiment.

[0020] The user information collection device system 1 is connected to a user terminal, a customer terminal 2, and a customer terminal 3 via a communication network.

[0021] The communication network may be a telephone network, a dedicated line, a LAN (Local Area Network), the Internet, or a combination of these.

[0022] The user information collection device system 1 includes a URL generation unit 11, a message destination storage unit 12, a message transmission unit 13, a user information recording unit 14, and a message transmission unit 15 after a certain period of time has elapsed.

[0023] The devices that perform processing corresponding to each component of the user information collection device system 1 (URL generation unit 11, message destination storage unit 12, message sending unit 13, user information recording unit 14, message sending unit 15 after a certain period of time has elapsed) may be located in physically separate locations.

[0024] Furthermore, some of the components may be omitted. For example, if the message identifier and the message destination are the same, the message destination storage unit 12 may be omitted.

[0025] The URL generation unit 11 generates a URL for displaying a form in which the user can input information and send it to the server, and which also incorporates user identifier information.

[0026] The message destination storage unit 12 stores, for each user, a destination for sending a message to that user.

[0027] The message sending unit 13 sends a message including the URL generated by the URL generating unit 11 .

[0028] When a user accesses the URL and accesses the form, the user information recording unit 14 acquires the user's identifier from the URL and records it together with the time of access.

[0029] After a certain time has passed, the message sending unit 15 sends a message to the user if the user does not input and send information in the form for a certain time or more after accessing the form. (First embodiment: sending a message including a URL and sending a message after a certain time has elapsed)

[0030] An example of the process of sending a message including a URL and sending a message after a certain time has elapsed by the user information collection device system 1 will be described below.

[0031] The URL generation unit 11 generates the URL "https: / / forms / d / e / 1FAIpQLSqmgoUA / viewform?usp=sf_link", which is a URL for displaying a form in which the user can input information and send it to the server, and which incorporates an obfuscated string of the user's identifier "1234".

[0032] The message destination storage unit 12 stores, for each user, a destination for sending a message to that user, and stores a combination of the user name "Taro Tanaka", the user identifier "1234", and the destination number "09012345678".

[0033] 2 is a diagram showing an example of a message sent by message sending unit 13. Message sending unit 13 sends a message including the URL "https: / / forms / d / e / 1FAIpQLSqmgoUA / viewform?usp=sf_link" generated by URL generating unit 11, "Please apply using the form below: https: / / forms / d / e / 1FAIpQLSqmgoUA / viewform?usp=sf_link," to destination number "09012345678."

[0034] 3 is a diagram showing information recorded by the user information recording unit 14. When a user accesses the URL and accesses the form, the user information recording unit 14 acquires the user identifier "1234" from the URL and records it together with the access time "2023 / 01 / 01 15:00:00".

[0035] FIG. 4 is a flowchart showing the flow up to when message transmitting unit 15 transmits a message after a certain period of time has elapsed.

[0036] If the user (identifier "1234") does not enter information into the form and submit it for a certain period of time or more after accessing the form, the message sending unit 15 will send the message "This will be sent to those who have not submitted the form. Please apply using the form below. https: / / forms / d / e / 1FAIpQLSqmgoUA / viewform?usp=sf_link" to the user (identifier "1234") and destination number "09012345678".

[0037] This embodiment may be modified so that when a form is accessed multiple times, the user information recording unit 14 records only the first access.

[0038] An example of the second embodiment of the present invention will be described below. (Example: Second embodiment)

[0039] FIG. 5 is a diagram showing the configuration of a user information collection device system 1 in the second embodiment.

[0040] The communication network may be a telephone network, a dedicated line, a LAN (Local Area Network), the Internet, or a combination of these.

[0041] The user information collection device system 1 includes a URL generation unit 11, a message destination storage unit 12, a message transmission unit 13, a user information recording unit 14, an operator standby state storage unit 111, and an operator notification unit 112 after a certain period of time has elapsed.

[0042] The devices that perform processing corresponding to each component of the user information collection device system 1 (URL generation unit 11, message destination storage unit 12, message sending unit 13, user information recording unit 14, operator standby status storage unit 111, operator notification unit after a certain period of time 112) may be located in physically separate locations.

[0043] Furthermore, some of the components may be omitted. For example, if the message identifier and the message destination are the same, the message destination storage unit 12 may be omitted.

[0044] The operator standby state storage unit 111 stores the standby state of the operator.

[0045] After a certain time has passed, if the user does not input and send information for a certain time or more after accessing the form, the operator notification unit 112 notifies the operator if the operator standby status storage unit 111 stores the status as being on standby, and sends a message to the user if the operator standby status storage unit 111 does not store the status as being on standby. (Second embodiment: Utilization of operators)

[0046] An example of processing performed by the user information collection device system 1 when utilizing an operator will be described below.

[0047] 6 is a diagram showing the operator standby information stored in the operator standby state storage unit 111. The operator standby state storage unit 111 stores the standby state of operator "A" as "standby."

[0048] FIG. 7 is a flowchart showing the flow of the decision made by the operator notification unit 112 after a certain period of time has elapsed.

[0049] If the user (identifier "1234") does not enter and submit information for a certain period of time after accessing the form, the operator notification unit 112 notifies the operator by saying "Please contact 09012345678" if the operator is "on standby" and the operator standby status storage unit 111 stores the operator as "on standby." If the operator standby status storage unit 111 does not store the operator as "on standby" (it displays "away"), the operator notification unit 112 sends a message to the user (identifier "1234") and the destination number "09012345678" saying "We will send this to those who have not submitted the form. Please apply using the form below. https: / / forms / d / e / 1FAIpQLSqmgoUA / viewform?usp=sf_link" Send.

[0050] This embodiment may be modified so that after a certain period of time has elapsed, the operator notification unit 112 both sends a message to the user and notifies the operator. [Industrial Applicability]

[0051] This is a user information collection device system and program that can encourage customers who access a form URL but do not submit an application after a certain period of time by sending a message or notifying an operator.It can be used by companies that conduct sales through email distribution. [Explanation of symbols]

[0052] 1. User information collection device 11 URL generation section 12 Message destination storage 13 Message sending section 14 User Information Recording Section 15 Message sending section after a certain time has elapsed 111 Operator standby state holding unit 112 Operator notification section after a certain period of time has elapsed 2. User terminal 3. Customer terminal

Claims

1. It is characterized by being used by two or more users, a URL generating unit that generates a URL for displaying a form in which a user inputs information and transmits it to a server, the URL including the user's identifier information; a message destination storage unit that stores, for each user, a destination for sending a message to the user; a message sending unit that sends a message including the URL generated by the URL generating unit; a user information recording unit that, when a user accesses the URL to access a form, acquires a user identifier from the URL and records the user identifier together with the time of access; A message sending section that sends a message to the user if the user does not enter information in the form and submit it for a certain period of time after accessing the form. A user information collection device comprising:

2. an operator standby state storage unit that stores an operator standby state; After a certain period of time has passed, the message sending section will be replaced by an operator notification unit that notifies an operator if the operator standby status holding unit holds that an operator is on standby when the user does not input and send information for a certain period of time after accessing the form, and that sends a message to the user if the operator standby status holding unit does not hold that an operator is on standby 2. The user information collection device according to claim 1, further comprising:

3. It is characterized by being used by two or more users, a URL generation process for generating a URL for displaying a form in which a user inputs information and transmits it to a server, the URL including the user's identifier information; a message destination holding process for holding, for each user, a destination for sending a message to the user; a message sending process for sending a message including the URL generated in the URL generation process; a user information recording process for acquiring a user identifier from the URL when the user accesses the form and recording the user identifier together with the access time; Message sending process after a certain period of time has passed to send a message to the user if the user does not enter information in the form and submit it for a certain period of time after accessing the form. A user information collection program that causes a computer to execute the above.

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