Feedback system, method for service feedback, and program

Abstract

To provide a feedback system, a method for feeding back a service, and a program capable of reflecting reactions of users receiving a service in a subsequently provided service.SOLUTION: In a feedback system (100), a server (1) includes a biological information acquisition unit (31) for acquiring biological information of a user experiencing a predetermined service from a wearable terminal (50), which is a wearable information processing device attached to the user, via a user terminal (2); an analysis unit (32) for analyzing the biological information to acquire information regarding at least one of a physical reaction and an emotional change of the user to the service; and a service reflection unit (33) for determining the content of a subsequently provided service based on an analysis result of the analysis unit (32).SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] The present invention relates to a feedback system, a service feedback method, and a program. [Background technology]

[0002] Conventionally, there has been known a technique for acquiring biometric information of a user using a wearable terminal. For example, Patent Document 1 describes this type of technique. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2021-022298 Summary of the Invention [Problem to be solved by the invention]

[0004] However, there are cases where services are provided that reflect the user's preferences based on the user's purchase history, but because the purchase history does not measure the user's reaction to the service, the user's preferences may not be reflected. For example, in a service that provides users with food such as bread, it is difficult to reflect the user's actual reaction in the food provision service.

[0005] The present invention has been made in consideration of the above circumstances, and aims to provide a feedback system, a service feedback method, and a program that can reflect the reactions of users receiving a service in the next service to be provided. [Means for solving the problem]

[0006] In order to achieve the above-mentioned object, one aspect of the present invention is a feedback system comprising: a biometric information acquisition means for acquiring biometric information of a user experiencing a specified service; an analysis means for analyzing the biometric information to acquire information regarding at least one of the user's physical reactions and emotional changes to the service; and a service reflection means for determining the content of the next service to be provided based on the analysis results of the analysis means.

[0007] Another aspect of the present invention is a service feedback method executed by a computer, the service feedback method including: a biometric information acquisition step of acquiring biometric information of a user experiencing a specified service; an analysis step of analyzing the biometric information to acquire information regarding at least one of the user's physical reaction to the service and emotional changes; and a service reflection step of determining the content of the next service to be provided based on the analysis results of the analysis step.

[0008] Another aspect of the present invention is a program for causing a computer to execute the following steps: a biometric information acquisition step for acquiring biometric information of a user experiencing a specified service; an analysis step for analyzing the biometric information to acquire information regarding at least one of the user's physical reactions and emotional changes to the service; and a service reflection step for determining the content of the next service to be provided based on the analysis results of the analysis step. [Effects of the Invention]

[0009] According to the present invention, it is possible to provide a feedback system, a service feedback method, and a program that can reflect the reaction of a user receiving a service in the next service to be provided. [Brief explanation of the drawings]

[0010] [Figure 1] FIG. 1 is a diagram illustrating a feedback system according to an embodiment of the present invention. [Figure 2]FIG. 2 is a block diagram showing the hardware configuration of a server included in the feedback system according to the present embodiment. [Figure 3] FIG. 2 is a functional block diagram showing an example of the functional configuration of the feedback system according to the present embodiment. [Figure 4] 10 is a table showing an analysis result of user reactions to the service of the feedback system according to the present embodiment. [Figure 5] 10 is a table showing the content of services that reflect the reactions of users of the feedback system according to the present embodiment. [Figure 6] 10 is a flowchart showing an example of the flow of a feedback process in the feedback system according to the present embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0011] <System configuration> The present embodiment will be described below with reference to the drawings. First, the overall system configuration will be described. Fig. 1 is a diagram showing a feedback system 100 according to this embodiment. The feedback system 100 provides a service that feeds back the reactions of users who have received the service to a business providing the service.

[0012] The feedback system 100 is realized by a server 1 that transmits and receives various information to and from a user terminal 2 and a business operator terminal 3 via a communication network such as the Internet. The server 1 is an information processing device (computer) that provides the business operator terminal 3 with various information related to user reactions.

[0013] The user terminal 2 is an information processing device used by a user who receives services from a provider. The user terminal 2 is configured as a smartphone, tablet, personal computer, etc. The user terminal 2 may exchange various information with the server 1 using a pre-installed program, or may exchange various information through a web browser.

[0014] The user terminal 2 acquires biometric information of the user via the wearable terminal 50 connected by wireless communication or the like, and transmits the acquired biometric information to the server 1.

[0015] The wearable terminal 50 is a wearable information processing device worn by a user. The wearable terminal 50 is configured, for example, by a ring-type or watch-type computer. The wearable terminal 50 is paired with a user terminal 2 to communicate various information. The wearable terminal 50 acquires biometric information of the user and transmits it to the user terminal 2.

[0016] The provider terminal 3 is an information processing device used by a provider that provides services to users. The provider terminal 3 is configured by a personal computer, a tablet, a smartphone, etc. The provider terminal 3 may exchange various information with the server 1 using a pre-installed program, or may exchange various information through a web browser.

[0017] Although only one user terminal 2 and one provider terminal 3 are shown in FIG. 1, the feedback service provided by the server 1 is also provided to other user terminals and provider terminals not shown.

[0018] Hereinafter, a service in which a business delivers a box of bread (food) to a user will be described as an example of a predetermined service. This service is, for example, a regular delivery service such as a subscription service.

[0019] <Hardware configuration> Next, we will explain an example of hardware that makes up the server 1. Fig. 2 is a block diagram showing the hardware configuration of the server 1 included in the feedback system 100 according to this embodiment. The server 1 includes a CPU (Central Processing Unit) 11 as a processor, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20.

[0020] The CPU 11 executes various processes in accordance with programs recorded in the ROM 12 or programs loaded from the storage unit 18 into the RAM 13. The RAM 13 also stores data and the like required for the CPU 11 to execute various processes. The CPU 11, the ROM 12, and the RAM 13 are interconnected via a bus 14. An input / output interface 15 is also connected to this bus 14.

[0021] The input / output interface 15 is connected to an output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20. The output unit 16 is composed of a display, a speaker, etc., and outputs various information as images and sounds. The input unit 17 is composed of a touch panel display, a keyboard, a mouse, a microphone that accepts voice input information, etc., and inputs various information. The storage unit 18 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), etc., and stores various data. The communication unit 19 communicates with other devices via a network including the Internet.

[0022] Removable media 21, such as a magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, is appropriately attached to the drive 20. Programs read from the removable media 21 by the drive 20 are installed in the storage unit 18 as needed. The removable media 21 can also store various data stored in the storage unit 18 in the same way as the storage unit 18.

[0023] The hardware configuration described here is merely an example. The computer described in this embodiment, including the server 1, may have a configuration common to that of FIG. 2, or a different configuration. The computer may also be configured by two or more computers. The user terminal 2 and the provider terminal 3 in FIG. 1 are, for example, smartphones, tablets, or personal computers having the same hardware configuration as that shown in FIG. 2.

[0024] <Functional configuration> Next, a description will be given of the functional configuration of the feedback system 100. Fig. 3 is a functional block diagram showing an example of the functional configuration of the feedback system 100 according to this embodiment. As shown in FIG. 3, the server 1 includes a biometric information acquisition unit 31, an analysis unit 32, a service reflection unit 33, and a health information acquisition unit 34 as functional units realized on a processor (CPU 11). The server 1 also has a database 90 configured as a storage unit for storing various types of information. The database 90 stores the user's biometric information, the results of biometric information analysis, the user's health information, and service information provided to the user, which will be described later. The service information provided to the user includes the type of bread to be provided to the user and types of bread provided to the user in the past. The database 90 may be located outside the server 1, and the various types of information may be read out via a communication network.

[0025] <Biometric information acquisition unit 31> The biometric information acquisition unit 31 is a biometric information acquisition means that acquires biometric information of a user experiencing a predetermined service (for example, a user eating a predetermined piece of bread). The biometric information acquisition unit 31 of this embodiment acquires the biometric information acquired by the biometric sensor 51 of the wearable terminal 50 by communicating with the user terminal 2.

[0026] The biosensor 51 of the wearable device 50 acquires biometric information by contacting or not contacting the skin of the user wearing the device. The biometric information is, for example, blood information such as heart rate, pulse rate, blood pressure, blood oxygen saturation, and blood glucose level.

[0027] The wearable terminal 50 of this embodiment acquires biometric information based on specific information input by the user. The specific information is, for example, voice input information of the user acquired by a microphone of the wearable terminal 50 or the user terminal 2. The voice input information is analyzed by the wearable terminal 50 or the user terminal 2 and used to identify the content of the service the user is experiencing. For example, when voice input information such as "eat a slice of bread" is input, the biometric information after the voice input information is input is acquired as the biometric information at the time of eating the slice of bread. The acquired biometric information is registered in the server 1 via the user terminal 2.

[0028] The specific information is not limited to voice input information. For example, an application on the user terminal 2 may be started and a service to be experienced (the type of bread to eat) may be specified on the application. In this case, the biometric information after the specification is associated with the biometric information of the bread eaten.

[0029] ≪Analysis section 32≫ The analysis unit 32 is an analysis means that analyzes biological information to obtain information regarding at least one of the user's physical reaction to the service (physical compatibility) and emotional changes (taste, etc.).

[0030] The analysis unit 32 analyzes emotions while experiencing the service based on, for example, heart rate fluctuations in biological information. The analysis unit 32 also analyzes health information such as allergic reactions and fluctuations in blood sugar levels based on blood pressure fluctuations such as blood pressure drops in the biological information. Allergies include, for example, food allergies such as wheat allergies.

[0031] The analysis unit 32 may analyze changes in physical reactions and emotions using algorithms based on known technology, or may be configured to construct a learning model using machine learning or the like that takes biometric information as input and outputs changes in physical reactions and emotions, and use the learning model to analyze emotions and health conditions.

[0032] In addition, the analysis unit 32 of this embodiment outputs both physical reactions and emotional changes as analysis results based on biometric information, but it may also be configured to output only either physical reactions or emotional changes as analysis results. In addition, in the present embodiment, an example will be described in which the analysis unit 32 functions as a functional unit within the server 1, but it may also function as a functional unit within an external device. That is, the above analysis may be performed based on the above biological information in an external device separate from the server 1. In this case, the server 1 acquires the results of the analysis by the external device, and realizes the functions of a service reflection unit 33 and a health information acquisition unit 34, which will be described later.

[0033] Fig. 4 is a table showing the analysis results of user reactions to the service of the feedback system 100 according to this embodiment. Fig. 4 shows the types of bread delivered to the user and the analysis results obtained for each type of bread. Note that the number of loaves may be one or more.

[0034] In this example, the analysis shows that the physical reaction to bread A was good and the emotional change was normal. A good physical reaction indicates that the user who ate bread A did not experience any allergies or a sudden rise in blood sugar levels. A normal emotional change indicates that the user did not experience any emotions such as delicious or not-so-delicious in relation to bread A. The analysis shows that the physical reaction to bread B was good and the emotional change was also good. A good emotional change indicates that the user found bread B delicious.

[0035] On the other hand, analysis showed that bread C did not have a good physical reaction and did not have a good emotional change. A bad physical reaction indicates that the user is experiencing an allergic reaction or a sudden rise in blood sugar levels. Also, a bad emotional change indicates that the user does not find bread C tasty.

[0036] <Service Reflection Section 33> The service reflection unit 33 is a service reflection means that determines the content of the next service to be provided based on the analysis result of the analysis unit 32. The service reflection unit 33 of this embodiment determines the allocation of bread to be provided next based on the analysis result and the service information.

[0037] 5 is a table showing the content of services that reflect the reactions of users of the feedback system 100 according to this embodiment. Note that the number of pieces of bread may be one or more.

[0038] In Figure 5, bread A and bread B, which did not show negative physical reactions or emotional changes based on the analysis results of Figure 4, are included in the allocation of bread to be delivered next. Also, bread D is selected in place of bread C, which showed negative physical reactions and emotional changes. In this example, the physical reactions and emotional changes of the user of bread D have not yet been obtained, but a bread that showed positive reactions in the past may be selected.

[0039] ≪Health Information Acquisition Department 34≫ The health information acquisition unit 34 is a health information acquisition means for acquiring health information relating to the user's health condition. The user's health condition may be, for example, information about the user's health checkup or information about allergies. The health information acquisition unit 34 acquires the user's health condition transmitted to the server 1 via the user terminal 2 via a communication network.

[0040] <Processing content> Next, the overall flow of the feedback process will be described with reference to Fig. 6. Fig. 6 is a flowchart showing an example of the flow of the feedback process of the feedback system 100 according to this embodiment.

[0041] In step S1, health information acquisition unit 34 acquires the user's health information from user terminal 2 via a communication network, and registers the health information in association with the user in database 90. For example, the user inputs the health information via user terminal 2, and the input health information is transmitted from user terminal 2 to server 1.

[0042] In step S2, the wearable terminal 50 determines whether or not the user has input specific information for the service. The specific information for the service is, for example, information for specifying the type of bread, such as voice input information such as "eat bread A." If the specific information is input, the process proceeds to step S3 (step S2; Yes). If the specific information is not input, the wearable terminal 50 continues to monitor the specific information (step S2; No).

[0043] In step S3, the wearable terminal 50 starts acquiring biometric information of the user using the biometric sensor 51. Through this process, biometric information associated with the type of bread is acquired by the wearable terminal 50. The biometric information acquired on the wearable terminal 50 is transmitted to the server 1 via the user terminal 2 with which it is paired.

[0044] In step S4, the biometric information acquisition unit 31 acquires the biometric information and the type of bread (type of service) via the communication network from the user terminal 2. The biometric information acquisition unit 31 registers the biometric information and the type of bread in the database 90 in association with the user.

[0045] In step S5, the analysis unit 32 acquires the physical reactions and emotional changes to the bread identified based on the acquired biometric information, and then associates the analysis results including the physical reactions and emotional changes to the bread with the user and registers them in the database 90. This updates and stores the user's constitution and taste preferences in the database 90.

[0046] In step S6, the service reflection unit 33 refers to the database 90 to obtain the analysis results and health information from the analysis unit 32, and determines the content of the next service to be provided based on the obtained analysis results and health information. For example, if the change in emotion indicates that sweet bread is delicious, the service reflection unit 33 preferentially selects sweet bread as the bread to be provided next. Alternatively, if the user's physical reaction or health information indicates a food allergy, the service reflection unit 33 selects bread that does not contain the food that causes the allergy.

[0047] In step S7, the service reflection unit 33 transmits the determined content of the service to be provided next to the provider terminal 3. The provider refers to the provider terminal 3 and provides the user with a service that reflects the user's physical reactions and emotions.

[0048] <Other> (1) As described above, the feedback system 100 of this embodiment includes a biometric information acquisition unit 31 that acquires biometric information of a user experiencing a specified service, an analysis unit 32 that analyzes the biometric information to acquire information regarding at least one of the user's physical reaction to the service and changes in emotions, and a service reflection unit 33 that determines the content of the next service to be provided based on the analysis results of the analysis unit 32. (7) In addition, the service feedback method of this embodiment includes a biometric information acquisition step of acquiring biometric information of a user experiencing a specified service, an analysis step of analyzing the biometric information to acquire information regarding at least one of the user's physical reaction to the service and changes in emotions, and a service reflection step of determining the content of the next service to be provided based on the analysis results of the analysis step. (8) Furthermore, the program of this embodiment causes a computer to execute a biometric information acquisition step of acquiring biometric information of a user experiencing a specified service, an analysis step of analyzing the biometric information to acquire information regarding at least one of the user's physical reaction to the service and changes in emotions, and a service reflection step of determining the content of the next service to be provided based on the analysis results of the analysis step. By configuring the feedback system 100, the feedback method, and the program as described above, the content of the next service to be provided is determined based on the user's real-time biological information while experiencing the service (while eating bread). Even businesses that offer a wide variety of small-quantity services can provide meticulous services that are tailored to the user's health and preferences.

[0049] (2) In addition, in this embodiment, the service is the provision of food to the user, and the biometric information acquisition unit 31 acquires the biometric information of the user when eating the food, and the service reflection unit 33 determines the contents of the next food to be provided based on the analysis results. This allows the user to be provided with a meal that corresponds to the user's real-time physical reactions and preferences while eating, even when it is difficult to obtain real-time reactions to food.

[0050] (3) In this embodiment, the food is a processed food (for example, bread, dorayaki, rice balls, etc.), and the service reflection unit 33 determines the type of bread to be provided next based on the analysis result. This allows users to be provided with an assortment of breads that suit their physical reactions and preferences.

[0051] (4) In this embodiment, the biometric information acquisition unit 31 acquires biometric information after acquiring specific information indicating that the user will start experiencing a predetermined service as biometric information during the service experience. This allows the type of service, such as bread, to be associated with biometric information, and information about the user's body or emotions can be obtained for each of multiple types of services.

[0052] (5) In this embodiment, the specific information is voice information input by the user's voice. This allows the user to input specific information without being aware of it. Even when eating food such as bread, there is no need to manually input information each time a different type is changed, which saves the user time and effort when inputting information.

[0053] (6) In addition, the feedback system 100 of this embodiment further includes a health information acquisition unit 34 that acquires health information regarding the user's health status, and the service reflection unit 33 determines the content of the service based on the analysis results and the health information. This allows the content of the service to reflect the user's health information, which cannot be determined solely from the biometric information during the experience.

[0054] Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope of achieving the object of the present invention are included in the present invention.

[0055] In the above embodiment, the provision of bread has been described as an example of a service, but the service is not limited to this configuration. For example, the service may be a service that provides a combination of food items other than bread to the user. Furthermore, the service is not limited to the provision of food items. For example, the service may be a service that provides content such as movies or music. In this case, the content of the service to be provided to the user is determined based on biometric information while the user is watching the movie or music.

[0056] In the above embodiment, the wearable terminal 10 is configured to transmit the biometric information to the server 1 via the user terminal 2, but this is not meant to be limiting. For example, the wearable terminal 10 may be configured to transmit the biometric information directly to the server 1.

[0057] Furthermore, the above-described series of processes can be executed by hardware or software. In other words, the above-described functional configuration is merely an example and is not particularly limited. That is, it is sufficient for the server 1 to have the function of executing the above-described series of processes as a whole, and the type of functional block used to realize this function is not particularly limited to the above example. Furthermore, the location of the functional block is not particularly limited and may be arbitrary. For example, the functional block of the server 1 may be transferred to another device, etc. Conversely, the functional block of another device may be transferred to the server 1, etc. Furthermore, one functional block may be configured as a single piece of hardware, a single piece of software, or a combination thereof.

[0058] When a series of processes is executed by software, the programs constituting the software are installed onto a computer or the like from a network or a recording medium. The computer may be a computer incorporated into dedicated hardware. The computer may also be a computer capable of executing various functions by installing various programs, such as a server, a general-purpose smartphone, or a personal computer.

[0059] The recording medium containing such a program may be configured as not only a removable medium (not shown) that is distributed separately from the device main body in order to provide the program, but also a recording medium that is provided in a state that it is pre-installed in the device main body, etc. Since the program can be distributed via a network, the recording medium may be installed in or accessible to a computer that is connected or connectable to the network.

[0060] In this specification, the steps describing the program recorded on the recording medium include not only processes that are performed in chronological order, but also processes that are not necessarily performed in chronological order but are performed in parallel or individually. Also, in this specification, the term "system" means an overall device composed of multiple devices or multiple means, etc. [Explanation of symbols]

[0061] 1 server 2. User terminal 3. Operator terminal 31 Biometric information acquisition unit 32 Analysis Department 33 Service Reflection Department 34 Health Information Acquisition Department 50 Wearable devices 100 Feedback System

Claims

1. a biometric information acquisition means for acquiring biometric information of a user who is experiencing a predetermined service; an analysis means for analyzing the biological information to obtain information regarding at least one of a physical reaction and an emotional change of the user in response to the service; a service reflection means for determining the content of the next service to be provided based on the analysis result of the analysis means; A feedback system comprising:

2. the service is the provision of food to the user; the biometric information acquisition means acquires the biometric information of the user when eating the food; The service reflecting means determines the content of the food to be provided next based on the analysis result. The feedback system of claim 1 .

3. The food is a processed food, The service reflection means determines the type of bread to be provided next based on the analysis result. The feedback system of claim 2 .

4. the biometric information acquisition means acquires the biometric information after acquisition of specific information indicating that the user is about to start experiencing a predetermined service as the biometric information during the service experience; A feedback system according to any one of claims 1 to 3.

5. the specific information is voice information input by the user's voice; The feedback system of claim 4.

6. health information acquisition means for acquiring health information relating to the health status of the user; the service reflecting means determines the content of the service based on the analysis result and the health information. A feedback system according to any one of claims 1 to 3.

7. A feedback method for a service performed by a computer, comprising: a biometric information acquisition step of acquiring biometric information of a user who is experiencing a predetermined service; an analysis step of analyzing the biological information to obtain information regarding at least one of a physical reaction and an emotional change of the user with respect to the service; a service reflection step of determining the content of the next service to be provided based on the analysis result of the analysis step; How to provide feedback on the service, including:

8. a biometric information acquisition step of acquiring biometric information of a user who is experiencing a predetermined service; an analysis step of analyzing the biological information to obtain information regarding at least one of a physical reaction and an emotional change of the user with respect to the service; a service reflection step of determining the content of the next service to be provided based on the analysis result of the analysis step; A program for executing the above on a computer.

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