Store management system, manager terminal, and worker terminal

Abstract

To achieve smooth communication between a manager of a store and a worker.SOLUTION: The present invention is a store management system capable of managing an action of a worker in response to an instruction from a manager of a store, and includes: a server that stores a store layout in which a device image simulating a product service providing device is arranged on a floor of a store; a manager terminal that requests the server to save the store layout in which an instruction content is arranged at a designated position, based on an operation of designating an arbitrary designated position on the store layout and inputting the instruction content to a worker being performed by the manager; and a worker terminal that requests the server to save the store layout in which the instruction content to which an action completion mark is attached is arranged at the designated position based on the operation of selecting the instruction content on the store layout being performed by the worker when the instruction content is arranged in the store layout.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a store management system, a manager terminal, and a worker terminal. [Background technology]

[0002] Store management systems are known that have tools for creating store layouts in which device images resembling game devices are arranged to fit the floor shape of the store, and tools for monitoring the sales status of game devices in the created store layout (for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent No. 3972368 Summary of the Invention [Problem to be solved by the invention]

[0004] Stores often employ a shift work system, with holidays and working hours varying depending on the store staff. A store manager (e.g., the store manager) may communicate instructions regarding the store floor to store workers (e.g., employees other than the store manager) using memo paper or similar. When the store workers arrive at work, they read the memo paper, understand the instructions, and act accordingly.

[0005] Since workers may have different working hours, it may be difficult for the workers to report to the manager that they have completed the actions they were instructed to take. On the other hand, it may be difficult for the manager to confirm whether the workers actually acted according to the instructions. As a result, there is a risk that sufficient communication may not be achieved between the store manager and the workers.

[0006] The present invention has been made in view of the above circumstances, and its object is to enable smooth communication between store managers and workers. [Means for solving the problem]

[0007] The main invention of the present invention to solve the above problems is: A store management system configured to be able to manage actions of workers in a store in response to instructions from a store manager, a server that stores a store layout in which device images that mimic product or service providing devices that provide products or services to customers in a store are arranged according to the floor shape of the store; a manager terminal including a display control unit that accesses the server via a network and displays the store layout on a screen, and an instruction control unit that, when a manager specifies an arbitrary designated position on the store layout and inputs instructions to a worker, places the instructions at the designated position on the store layout and requests the server to save the store layout with the instructions placed at the designated position; a worker terminal including a display control unit that accesses the server via a network and displays the store layout on a screen, and a behavior control unit that, when the instruction content is arranged in the store layout, adds an action completion mark to the instruction content based on an operation by the worker to select the instruction content on the store layout, and requests the server to save the store layout in which the instruction content with the action completion mark added is arranged in the specified position; It is a store management system having the above. Other features of the present invention will become apparent from the description of this specification and the accompanying drawings. [Brief explanation of the drawings]

[0008] [Figure 1] 1 is a network configuration diagram showing an example of a store management system 1 according to the present embodiment. [Figure 2]2 is a block diagram showing the functional configuration of a manager terminal 10 according to the present embodiment. FIG. [Figure 3] 2 is a block diagram showing the functional configuration of a worker terminal 20 according to the present embodiment. FIG. [Figure 4] FIG. 2 is a block diagram showing the functional configuration of a server 30 according to the present embodiment. [Figure 5] FIG. 10 is a diagram illustrating an example of instruction information according to the present embodiment. [Figure 6] 1 is a block diagram showing the functional configuration of a prize acquisition game device 50 according to the present embodiment. [Figure 7] FIG. 5 is an image diagram showing an example of a store management screen 500 in this embodiment. [Figure 8] FIG. 5 is an image diagram showing a state in which a designated position has been designated in a store layout 501. [Figure 9] FIG. 5 is an image diagram showing a state in which a text input box 505 is placed at a specified position in a store layout 501. [Figure 10] FIG. 5 is an image diagram showing a state in which an instruction has been entered into a text input box 505. [Figure 11] 5 is an image diagram showing instructions placed at designated positions in a store layout 501. FIG. [Figure 12] FIG. 6 is an image diagram showing an example of a store management screen 600 in this embodiment. [Figure 13] FIG. 6 is an image diagram showing a state in which a modal window 601 is arranged in a store layout 501. [Figure 14] FIG. 5 is an image diagram showing a state in which an action completion mark is added to the instruction content of the store layout 501. [Figure 15] FIG. 6 is an image diagram showing a state in which a modal window 605 is arranged in a store layout 501. [Figure 16] This is an image diagram showing an instruction content with an action completion mark 507 placed at a specified position in a store layout 501. [Figure 17]FIG. 5 is an image diagram showing a state in which a text input box 505 is placed at a specified position in a store layout 501. [Figure 18] FIG. 5 is an image diagram showing a state in which the instruction content has been edited in the text input box 505. [Figure 19] 5 is an image diagram showing the edited instruction content placed at the specified position in the store layout 501. FIG. DETAILED DESCRIPTION OF THE INVENTION

[0009] At least the following matters will become clear from the description of this specification and the accompanying drawings. That is, a store management system configured to be able to manage the actions of workers in a store in response to instructions from a store manager, a server that stores a store layout in which device images that mimic product or service providing devices that provide products or services to customers in a store are arranged according to the floor shape of the store; a manager terminal including a display control unit that accesses the server via a network and displays the store layout on a screen, and an instruction control unit that, when a manager specifies an arbitrary designated position on the store layout and inputs instructions to a worker, places the instructions at the designated position on the store layout and requests the server to save the store layout with the instructions placed at the designated position; a worker terminal including a display control unit that accesses the server via a network and displays the store layout on a screen, and a behavior control unit that, when the instruction content is arranged in the store layout, adds an action completion mark to the instruction content based on an operation by the worker to select the instruction content on the store layout, and requests the server to save the store layout in which the instruction content with the action completion mark added is arranged in the specified position; It is a store management system having the above. This store management system allows store managers to use the store layout to communicate instructions to workers, and workers can use the store layout to report to the manager when they have completed the instructed actions, which results in smooth communication between the store manager and workers.

[0010] Moreover, in such a store management system, The instruction control unit of the manager terminal may be configured to enable an operation to delete the placement of the instruction content marked with an action completion mark when the instruction content marked with an action completion mark is placed in the store layout, based on the manager performing an operation to select the instruction content marked with an action completion mark on the store layout. With this type of store management system, store managers can use the store layout to confirm that workers have completed their actions, and can also use the store layout to delete the placement of instructions after the actions have been completed.

[0011] Moreover, in such a store management system, The instruction control unit of the manager terminal may be configured to enable an operation to edit the instruction content based on the manager performing an operation to select the instruction content on the store layout that has been marked with an action completion mark when the instruction content has been placed on the store layout. With this type of store management system, store managers can use the store layout to confirm that workers have completed their actions, and can also use the store layout to edit instructions after the actions have been completed and provide further instructions to workers.

[0012] Moreover, in such a store management system, The instruction control unit of the administrator terminal may delete the action completion mark attached to the instruction content based on the operation of editing the instruction content being performed by the administrator. According to this store management system, the store manager can confirm that the instruction content has been edited by deleting the action completion mark.

[0013] Moreover, in such a store management system, The instruction control unit of the administrator terminal may be configured to place a text input box at the specified position on the store layout when the administrator specifies an arbitrary specified position on the store layout, and after text entry into the text input box is completed, delete the placement of the text input box and place the completed text as the instruction content at the specified position on the store layout. With this store management system, store managers can easily input instructions by using a text input box that appears at a specified position on the store layout. Once text input is complete, only the text of the instructions is placed at the specified position on the store layout, maintaining the readability of the store layout.

[0014] Moreover, in such a store management system, The action control unit of the worker terminal may be configured to delete the action completion mark attached to the instruction content when the instruction content with an action completion mark attached is placed in the store layout, based on the worker performing an operation to select the instruction content with the action completion mark attached on the store layout. According to this type of store management system, a worker can cancel the completion of an instructed action by deleting the action completion mark using the store layout, and can then start the action again.

[0015] Next, a display control unit displays on a screen a store layout in which device images that mimic product or service providing devices that provide products or services to customers in the store are arranged according to the floor shape of the store; an instruction control unit that, based on an operation by a manager to designate an arbitrary designated position on the store layout and input instructions to a worker, places the instructions at the designated position on the store layout; It is an administrator terminal equipped with the above. Such a manager terminal allows the store manager to use the store layout to convey instructions to workers, enabling smooth communication between the store manager and workers.

[0016] Next, a display control unit displays on a screen a store layout in which device images that resemble product or service providing devices that provide products or services to customers in the store are arranged according to the floor shape of the store, and in which instructions from the manager are arranged. an action control unit that adds an action completion mark to the instruction content based on an operation of selecting the instruction content on the store layout by a worker; It is a worker terminal equipped with the above. Such a worker terminal allows workers to use the store layout to report to managers when they have completed the instructed actions, enabling smooth communication between store managers and workers.

[0017] === Implementation form === A store management system according to an embodiment of the present invention will be described in detail below. The present invention can be widely applied to store management systems that are configured to manage the status of product service provision devices by utilizing a store layout in which device images resembling the product service provision devices are arranged according to the floor shape of the store. In this embodiment, a prize acquisition game device will be described as an example of a product service provision device.

[0018] <<Store Management System 1 Configuration>> 1 is a network configuration diagram showing an example of a store management system 1 according to this embodiment. As shown in FIG. 1, the store management system 1 according to this embodiment has one or more manager terminals 10, one or more worker terminals 20, a server 30, and multiple prize acquisition game devices 50.

[0019] The manager terminal 10 is a terminal device such as a PC, tablet terminal, or smartphone operated by a manager (for example, a store manager), and is connected to the server 30 via a wired or wireless network so as to be able to communicate information.

[0020] The worker terminal 20 is a terminal device such as a PC, tablet terminal, or smartphone operated by a worker (for example, an employee other than the store manager), and is connected to the server 30 via a wired or wireless network so as to be able to communicate information.

[0021] The prize acquisition game device 50 is a product service providing device that provides a game service to a player in which the player can acquire a prize, and is connected to the server 30 via a wired or wireless network so as to be able to communicate information.

[0022] The server 30 stores a store layout in which device images resembling prize acquisition game devices 50 are arranged according to the floor shape of the store, and displays the store layout on the screens of the manager terminal 10 and the worker terminal 20.

[0023] The server 30 also stores various data such as sales, number of plays, and number of players transmitted at predetermined time intervals from each of the prize acquisition game devices 50, and reflects this data in the store layout.

[0024] It goes without saying that the store management system 1 in Fig. 1 is just one example, and there are various system configurations depending on the application and purpose. For example, the server 30 in Fig. 1 may be configured as a distributed system across multiple computers. Furthermore, the server 30 may perform some of the functions of the manager terminal 10 and the worker terminal 20, or the manager terminal 10 and the worker terminal 20 may perform some of the functions of the server 30.

[0025] Furthermore, the server 30 may be installed inside the store or outside the store. In the latter case, the prize acquisition game device 50 may be connected to the server 30 (external server) via a relay device (internal server) installed in the same store. The relay device relays information between the server 30 and the prize acquisition game device 50, and performs part of the functions of the server 30. In other words, the relay device is not only connected to the server 30 via a network, but also connected to the prize acquisition game device 50 installed in the same store via a network. In this case, the server 30 may perform part of the functions of the relay device.

[0026] <<Configuration of administrator terminal 10>> 2 is a block diagram showing the functional configuration of the administrator terminal 10 according to this embodiment. The administrator terminal 10 is an information processing device used by an administrator.

[0027] As shown in Figure 2, the administrator terminal 10 of this embodiment has an administrator terminal control unit 11, an administrator terminal memory unit 12, an administrator terminal operation unit 13, an administrator terminal display unit 14, and an administrator terminal communication unit 15.

[0028] The administrator terminal control unit 11 controls the entire administrator terminal 10, and is realized by a CPU (Central Processing Unit) executing a program stored in a predetermined memory. In this embodiment, the administrator terminal control unit 11 has an instruction control unit 111 and a display control unit 112.

[0029] The instruction control unit 111 controls instructions given by the manager to the workers. Based on the manager's operation of specifying an arbitrary designated position on the store layout and inputting instructions to the workers, the instruction control unit 111 according to this embodiment places the instructions at the designated position on the store layout and requests the server 30 to save the store layout with the instructions placed at the designated position.

[0030] The display control unit 112 controls the screen display of the manager terminal 10. The display control unit 112 according to this embodiment accesses the server 30 via the network and displays the store layout on the screen.

[0031] The administrator terminal memory unit 12 has a ROM (Read Only Memory), which is a read-only memory area in which various programs and information required by the administrator terminal 10 are stored, and a RAM (Random Access Memory), which is a rewritable memory area used as a work area for calculation processing by the administrator terminal control unit 11, and is realized by a non-volatile memory device such as a flash memory or a hard disk.

[0032] The manager terminal storage unit 12 in this embodiment stores manager software dedicated to the manager, manager information including a user ID for identifying the manager who owns the manager terminal 10, etc. The manager software is a program for providing the manager with various services that utilize the store layout.

[0033] The software for managers in this embodiment allows the manager to arrange instructions to workers on the store layout, but is configured so that it is not possible to add an action completion mark to the instructions on the store layout.

[0034] Note that some stores may have multiple administrators, and each administrator may be provided with an administrator terminal 10, or multiple administrators may share the administrator terminal 10. In the former case, administrator information, in which a user ID and the like are set, may be stored in advance in the administrator terminal storage unit 12 provided in each administrator terminal 10. In the latter case, administrators may be required to input or select administrator information each time they use administrator software, and the administrator information in the administrator terminal storage unit 12 may be rewritten each time. Furthermore, when the instruction control unit 111 of the administrator terminal 10 transmits information such as instruction content to the server 30, administrator information such as a user ID is also transmitted together.

[0035] The manager terminal operation unit 13 is for accepting operation inputs from the manager and is realized by, for example, a keyboard, a mouse, a touch panel, etc. The manager terminal operation unit 13 according to this embodiment accepts operations by the manager to specify an arbitrary position on the store layout and operations to input instructions to workers.

[0036] The administrator terminal display unit 14 is for displaying various screens based on commands from the administrator terminal control unit 11, and is realized by, for example, a liquid crystal display. The administrator terminal display unit 14 according to this embodiment displays a store layout in which device images resembling prize acquisition game devices 50 are arranged according to the floor shape of the store.

[0037] The administrator terminal communication unit 15 is used to communicate with the server 30, and has the function of a receiving unit that receives various data and signals transmitted from the server 30, and the function of a transmitting unit that transmits various data and signals to the server 30 in response to instructions from the administrator terminal control unit 11.

[0038] <<Configuration of Worker Terminal 20>> 3 is a block diagram showing the functional configuration of the worker terminal 20 according to this embodiment. The worker terminal 20 is an information processing device used by a worker.

[0039] As shown in FIG. 3, the worker terminal 20 according to this embodiment has a worker terminal control unit 21, a worker terminal memory unit 22, a worker terminal operation unit 23, a worker terminal display unit 24, and a worker terminal communication unit 25.

[0040] The worker terminal control unit 21 controls the entire worker terminal 20, and is realized by a CPU (Central Processing Unit) executing a program stored in a predetermined memory. In this embodiment, the worker terminal control unit 21 has a behavior control unit 211 and a display control unit 212.

[0041] The behavior control unit 211 controls the behavior of the worker. When the worker performs an operation to select an instruction content on the store layout, the behavior control unit 211 according to this embodiment adds an action completion mark to the instruction content, and requests the server 30 to save the store layout in which the instruction content with the action completion mark attached is arranged.

[0042] The display control unit 212 controls the screen display of the worker terminal 20. The display control unit 212 according to this embodiment accesses the server 30 via the network and displays the store layout on the screen.

[0043] The worker terminal memory unit 22 has a ROM (Read Only Memory), which is a read-only memory area that stores various programs and information required by the worker terminal 20, and a RAM (Random Access Memory), which is a rewritable memory area used as a work area for calculation processing by the worker terminal control unit 21, and is realized by a non-volatile memory device such as a flash memory or a hard disk.

[0044] The worker terminal storage unit 22 in this embodiment stores worker software dedicated to the worker, worker information including a user ID for identifying the worker who owns the worker terminal 20, etc. The worker software is a program for providing various services to the worker using the store layout.

[0045] The worker software in this embodiment is configured so that it is possible to add an action completion mark to instructions on the store layout, but is not possible to arrange instructions on the store layout.

[0046] Depending on the store, a worker terminal 20 may be prepared for each worker, or a worker terminal 20 may be shared by multiple workers. In the former case, worker information set with a user ID and the like may be stored in advance in the worker terminal storage unit 22 provided in each worker terminal 20. In the latter case, the worker may be required to input or select worker information each time he or she uses the worker software, and the worker information in the worker terminal storage unit 22 may be rewritten each time. Furthermore, when the action control unit 211 of the worker terminal 20 transmits information such as instruction contents with an action completion mark to the server 30, the worker information such as the user ID is also transmitted.

[0047] The worker terminal operation unit 23 is for accepting operation inputs from the worker and is realized by, for example, a keyboard, a mouse, a touch panel, etc. The worker terminal operation unit 23 according to this embodiment accepts an operation by the worker to select instructions on the store layout.

[0048] The worker terminal display unit 24 is for displaying various screens based on commands from the worker terminal control unit 21, and is realized by, for example, a liquid crystal display. The worker terminal display unit 24 according to this embodiment displays a store layout in which device images resembling the prize acquisition game devices 50 are arranged according to the floor shape of the store.

[0049] The worker terminal communication unit 25 is used to communicate with the server 30, and has the function of a receiving unit that receives various data and signals transmitted from the server 30, and the function of a transmitting unit that transmits various data and signals to the server 30 in response to commands from the worker terminal control unit 21.

[0050] <<Configuration of Server 30>> 4 is a block diagram showing the functional configuration of the server 30 according to this embodiment. The server 30 is an information processing device used by the system operator to operate various services using store layouts.

[0051] As shown in FIG. 4, the server 30 in this embodiment includes a server control unit 31, a server storage unit 32, a server input unit 33, a server display unit , and a server communication unit .

[0052] The server control unit 31 controls the entire server 30, and is realized by the CPU executing a program stored in a predetermined memory. The server control unit 31 in this embodiment has a screen generation unit 311 and a data storage unit 312.

[0053] The screen generation unit 311 generates a store layout to be displayed on the manager terminal 10 and the worker terminal 20. In response to requests from the manager terminal 10 and the worker terminal 20, the screen generation unit 311 according to this embodiment generates screen data of the store layout using store layout information, etc., and transmits the screen data to the manager terminal 10 and the worker terminal 20, thereby displaying the store layout on the manager terminal 10 and the worker terminal 20.

[0054] The data storage unit 312 stores various information transmitted from the administrator terminal 10, the worker terminal 20, and the prize acquisition game devices 50. The data storage unit 312 according to this embodiment stores various data transmitted from each of the multiple prize acquisition game devices 50, such as sales, number of plays, and number of players, in game device management information.

[0055] Furthermore, the data storage unit 312 according to this embodiment stores the store layout in which the instruction content is arranged at the specified position in response to a request from the manager terminal 10. That is, various data such as the specified position of the store layout and the instruction content are stored in the instruction information.

[0056] Furthermore, the data storage unit 312 according to this embodiment stores a store layout in which an instruction content marked with an action completion mark is placed at a designated position in response to a request from the worker terminal 20. That is, various data indicating that an instruction content placed at a designated position in the store layout has been marked with an action completion mark is stored in the instruction information.

[0057] The server memory unit 32 has a ROM, which is a read-only memory area in which the system program is stored, and a RAM, which is a rewritable memory area used as a work area for calculation processing by the server control unit 31, and is realized by a non-volatile memory device such as a flash memory or a hard disk.

[0058] In this embodiment, the server memory unit 32 stores store staff information, which is information about store staff, game device management information, which is information about prize acquisition game devices 50, store layout information used to generate a store layout, and instruction information for reflecting the placement of instruction content in the store layout, etc.

[0059] The store staff information includes a user ID for uniquely identifying the store staff, such as a manager or an employee, and the name of the store staff.

[0060] The game device management information includes a game device ID for uniquely identifying the prize acquisition game device 50 installed in the store, a device name indicating the name of the prize acquisition game device 50, a prize name indicating the name of the prize stored in the storage space of the prize acquisition game device 50, sales (income) of the prize acquisition game device 50 to date, the number of plays indicating the number of times players have played on the prize acquisition game device 50 to date, and the number of players which is the number of players who have played on the prize acquisition game device 50 to date.

[0061] The store layout information includes information defining the floor shape of the store, element images that mimic the layout elements (including device images that mimic the prize acquisition game device 50 and device images that mimic various other game devices), and information regarding the position and orientation of the element images on the store floor.

[0062] 5, the instruction information includes an instruction ID, instruction content, designated position information, save date and time information, save operator information, behavior status information, etc. Fig. 5 is a configuration diagram showing an example of instruction information according to this embodiment.

[0063] The instruction ID is information for uniquely identifying the instruction content. The instruction content is text information indicating the instructions given by the manager to the worker. The designated location information is coordinate information indicating the designated location on the store floor designated by the manager. The saved date and time information is information indicating the date and time when the instruction content was saved. The saved operator information is information indicating the operator who performed the operation to save the instruction content. The action status information is information indicating the operator who performed the operation to add an action completion mark to the instruction content, and information indicating the date and time when the action completion mark was added to the instruction content. Note that for instruction content that does not have an action completion mark attached, these various types of information are not set.

[0064] The server input unit 33 is used by the system operator or the like to input various data, and is realized by, for example, a keyboard, a mouse, etc. The server input unit 33 may be configured to be connectable as needed.

[0065] The server display unit 34 is for displaying an operation screen for the system operator based on instructions from the server control unit 31, and is realized by, for example, a liquid crystal display (LCD) etc. The server display unit 34 may be configured to be connectable as needed.

[0066] The server communication unit 35 is used to communicate between the administrator terminal 10, the worker terminal 20, and the prize acquisition game device 50 installed in the store, and has the function of a receiving unit that receives various data and signals transmitted from the administrator terminal 10, the worker terminal 20, and the prize acquisition game device 50, and the function of a transmitting unit that transmits various data and signals to the administrator terminal 10, the worker terminal 20, and the prize acquisition game device 50 in response to instructions from the server control unit 31.

[0067] <<Configuration of Prize Acquisition Game Device 50>> 6 is a block diagram showing the functional configuration of the prize acquisition game device 50 according to this embodiment. The prize acquisition game device 50 is a product service providing device that provides players with a prize acquisition game in which they can acquire prizes housed in an internal housing space.

[0068] As shown in Figure 6, the prize acquisition game device 50 in this embodiment has a game device control unit 51, a game device memory unit 52, a game device display unit 53, a game device communication unit 54, a prize acquisition unit 55, a movement unit 56, a game operation unit 57, a setting operation unit 58, a coin insertion unit 59, and an audio output unit 60.

[0069] The game device control unit 51 controls the entire prize acquisition game device 50, and is realized by the CPU executing a program stored in a predetermined memory. In this embodiment, the game device control unit 51 performs various controls related to the prize acquisition game.

[0070] The game device memory unit 52 has a ROM, which is a read-only memory area in which various programs and information related to the prize acquisition game are stored, and a RAM, which is a rewritable memory area used as a work area for calculation processing by the game device control unit 51, and is realized by a non-volatile memory device such as a flash memory or a hard disk.

[0071] The game device storage unit 52 in this embodiment stores, for example, game programs, setting programs, and game device information (game device ID of the prize-winning game device 50, sales, number of plays, number of players, etc.).

[0072] The game device display unit 53 is used to display a setting screen on which an administrator or worker can perform setting operations to change the settings of the prize acquisition game device 50, and is realized, for example, by a liquid crystal display (LCD: Liquid Crystal Display).

[0073] The game device communication unit 54 is used to communicate with the server 30, and has the function of a receiving unit that receives various data and signals transmitted from the server 30, and the function of a transmitting unit that transmits various data and signals to the server 30 in response to commands from the game device control unit 51.

[0074] The prize capturing unit 55 drives an arm opening / closing motor to capture prizes stored in the internal storage space by opening and closing multiple arms. The moving unit 56 drives a moving motor to move the prize capturing unit 55 within the internal storage space.

[0075] The game operation unit 57 is used by the player to operate the game. The setting operation unit 58 is used by the manager or worker to perform setting operations related to the prize acquisition game device 50.

[0076] The coin insertion unit 59 is used by the player to pay the price for playing the prize acquisition game. The coin insertion unit 59 in this embodiment has an insertion slot into which coins are inserted and a detection sensor that detects the coins inserted through the insertion slot.

[0077] When a player playing a prize acquisition game inserts a predetermined number of coins into the slot as the price for one play, the game device control unit 51 counts the sales, number of plays, etc. of the prize acquisition game device 50. The game device control unit 51 also transmits various data such as sales, number of plays, etc. accumulated by counting in this way to the server 30 at predetermined time intervals.

[0078] The audio output unit 60 amplifies audio signals (audio information) such as music, voice, and sound effects output from the game device control unit 51 using a digital amplifier or the like, and outputs the audible signals. For example, it is realized by a speaker or the like.

[0079] <<Operation of Store Management System 1>> The following describes examples of operations of the store management system 1 according to this embodiment. In the following, specific examples of operations related to the placement of instructions entered by the manager in the store layout, operations related to the completion of actions by workers, and operations related to the placement of instructions edited and entered by the manager are described.

[0080] <Arrangement of instructions in store layout> An example of operation relating to the placement of instruction content in a store layout according to this embodiment will be described with reference to Figs. 7 to 11. Fig. 7 is an image diagram showing an example of a store management screen 500 according to this embodiment. Fig. 8 is an image diagram showing a state in which a designated position has been designated in a store layout 501. Fig. 9 is an image diagram showing a state in which a text input box 505 has been placed at a designated position in the store layout 501. Fig. 10 is an image diagram showing a state in which an instruction content has been input into the text input box 505. Fig. 11 is an image diagram in which an instruction content has been placed at a designated position in the store layout 501.

[0081] In the following, it is assumed that the manager terminal 10 is a PC, and an example will be described in which the manager operates the keyboard and mouse to arrange the contents of instructions in the store layout.

[0082] When the administrator starts the administrator software and then logs in using the user ID, the display control unit 112 of the administrator terminal 10 accesses the server 30 via the network, receives screen data of the store layout, and displays the store management screen 500 on the administrator terminal display unit 14.

[0083] The store management screen 500 is a management screen for the administrator, and as shown in FIG. 7, includes a store layout 501 and an operation menu 510.

[0084] The store layout 501 is configured in such a way that a plurality of device images 503 that resemble prize acquisition game devices 50 are arranged in accordance with the shape of a store floor 502 .

[0085] The operation menu 510 includes a data display operation area 510A for performing operations to display various data in the store layout 501, and an instruction operation area 510B for performing operations to start arranging the instruction content in the store layout 501.

[0086] The data display operation area 510A is arranged with a first button 511 for displaying sales data, a second button 512 for displaying the number of plays, a third button 513 for displaying the number of players, a fourth button 514 for displaying the name of the prize, and a fifth button 515 for displaying the name of the device.

[0087] In this embodiment, when the administrator uses the mouse to move the cursor 504 and select the first button 511, the sales data of the prize-winning game device 50 is displayed in association with the device image 503 based on the game device management information.

[0088] Similarly, when the second button 512 is selected, the number of plays of the prize acquisition game device 50 is displayed in association with the device image 503; when the third button 513 is selected, the number of players of the prize acquisition game device 50 is displayed in association with the device image 503; when the fourth button 514 is selected, the names of the prizes contained in the prize acquisition game device 50 are displayed in association with the device image 503; and when the fifth button 515 is selected, the device name of the prize acquisition game device 50 is displayed in association with the device image 503.

[0089] The instruction operation area 510B includes a sixth button 516 that starts placing instructions in the store layout 501. In this embodiment, when the manager uses the mouse to move the cursor 504 and selects the sixth button 516, the system transitions to an instruction mode in which instructions to the worker are placed in the store layout 501.

[0090] When the administrator moves the cursor 504 on the store management screen 500 shown in Figure 7 to specify a portion of the store layout 501, the display control unit 112 of the administrator terminal 10 can display an enlarged version of the specified portion of the store layout 501 on the administrator terminal display unit 14, as shown in Figure 8.

[0091] When the manager selects the sixth button 516 with the cursor 504 on the store management screen 500 shown in FIG. 8 to enter instruction mode, and then the manager specifies an arbitrary position on the store layout 501 with the cursor 504, the instruction control unit 111 of the manager terminal 10 places a text input box 505 in correspondence with the specified position, as shown in FIG. 9.

[0092] When the manager wishes to give instructions regarding a specific prize acquisition game device 50, he or she can directly specify the position of any device image 503 in the store layout 501, and when the manager wishes to give instructions regarding multiple prize acquisition game devices 50 collectively, he or she can specify the positions around the booths that divide the store floor for each of the multiple prize acquisition game devices 50. When the manager wishes to give instructions regarding the store floor, he or she can also specify the positions of aisles and entrances / exits in the store layout 501.

[0093] On the store management screen 500 shown in FIG. 9, the administrator uses the keyboard to input instructions into a text input box 505 arranged in the store layout 501, and then, as shown in FIG. 10, the administrator positions the cursor 504 at any position on the store layout 501 except for the text input box 505 and clicks the mouse, thereby confirming and saving the text input of the instructions in the text input box 505, in the instruction control unit 111 of the administrator terminal 10.

[0094] When the text input of instructions to the worker using the text input box 505 on the store management screen 500 shown in Figure 10 is confirmed, the instruction control unit 111 of the administrator terminal 10 deletes the placement of the text input box 505 and places the completed input text as instruction content 506 in correspondence with the specified position in the store layout 501, as shown in Figure 11.

[0095] In this way, only the text is placed as instruction content 506 at the specified position on store layout 501, so that the readability of store layout 501 can be maintained.

[0096] When the text input of the instruction content in the text input box 505 is confirmed, the instruction control unit 111 of the administrator terminal 10 transmits to the server 30 various information necessary for saving the store layout 501 in which the instruction content 506 is placed at the specified position, and requests the server 30 to save it.

[0097] In response to a request from the manager terminal 10, the data storage unit 312 of the server 30 stores the store layout 501 in which the instruction content 506 is arranged at the specified position. That is, as shown in Fig. 5, based on the various information transmitted from the manager terminal 10, the data storage unit 312 stores the specified position on the store layout, the instruction content (text), the saving date and time (date and time when the text input was confirmed), and the saving operator (manager information) in association with the instruction ID as instruction information.

[0098] <Adding action completion marks to store layout> An example of the operation of adding an action completion mark in a store layout according to this embodiment will be described with reference to Figs. 12 to 15. Fig. 12 is an image diagram showing an example of a store management screen 600 according to this embodiment. Fig. 13 is an image diagram showing a state in which a modal window 601 is arranged in a store layout 501. Fig. 14 is an image diagram showing a state in which an action completion mark is added to the instruction content of the store layout 501. Fig. 15 is an image diagram showing a state in which a modal window 605 is arranged in a store layout 501.

[0099] In the following, it is assumed that the worker terminal 20 is a tablet terminal, and an example will be described in which the worker operates the touch panel to add an action completion mark to an instruction content arranged in the store layout.

[0100] When the worker starts the worker software and then logs in using the user ID, the display control unit 212 of the worker terminal 20 accesses the server 30 via the network, receives screen data of the store layout, and displays the store management screen 600, which is a management screen for the worker, on the worker terminal display unit 24.

[0101] When an operator looks at the store management screen 600 shown in FIG. 12 and sees that the instruction content 506 is placed at a specified position in the store layout 501, the operator can understand the instructions from the manager from the position of the instruction content 506 and the text shown in the instruction content 506.

[0102] When a worker who has completed acting in accordance with instructions from the manager selects instruction content 506 in store layout 501 by touch operation on store management screen 600 shown in Figure 12, behavior control unit 211 of worker terminal 20 places modal window 601 in store layout 501 as shown in Figure 13.

[0103] The modal window 601 shown in FIG. 13 contains the instruction content ("Focus check of top-selling booths"), the save date and time ("December 1, 2024 9:00:00"), and the save operator ("Administrator A") based on the instruction information, and also has a complete button 602.

[0104] When the worker selects the complete button 602 by touching the store management screen 600 shown in FIG. 13, the behavior control unit 211 of the worker terminal 20 deletes the modal window 601 and adds an action completion mark 507 to the instruction content 506 placed at the specified position in the store layout 501, as shown in FIG. 14.

[0105] When the complete button 602 is selected in the modal window 601, the action control unit 211 of the worker terminal 20 transmits to the server 30 various information necessary for saving the store layout 501 in which the instruction content 506 with the action completion mark 507 is placed at the specified position, and requests the server 30 to save the information.

[0106] In response to a request from the worker terminal 20, the data storage unit 312 of the server 30 stores the store layout 501 in which the instruction content 506 with the action completion mark 507 attached is placed at the specified position. That is, based on the various information transmitted from the worker terminal 20, the data storage unit 312 stores the action status information in the instruction information shown in FIG. 5 .

[0107] In addition, when a worker who wants to cancel the completion of an action selects, by touch operation, instruction content 506 marked with action completion mark 507 in store layout 501 on store management screen 600 shown in FIG. 14, action control unit 211 of worker terminal 20 places a modal window 605 on store layout 501 as shown in FIG. 15.

[0108] The modal window 605 shown in Figure 15 contains, based on the instruction information, the instruction content ("Focus check of booths with the highest sales"), the date and time when the action completion mark was added ("December 1, 2024 11:00:00"), and the operator who added the action completion mark ("Worker B"), as well as a button 606 to return to the state before completion.

[0109] When the worker selects the return to pre-completion button 606 by touch operation on the store management screen 600 shown in FIG. 15, the behavior control unit 211 of the worker terminal 20 deletes the placement of the modal window 605 as shown in FIG. 12, and also deletes the action completion mark 507 of the instruction content 506 placed at the specified position in the store layout 501, restoring it to its original state.

[0110] When the return to pre-completion button 606 is selected in the modal window 605, the action control unit 211 of the worker terminal 20 transmits to the server 30 various information necessary for saving the store layout 501 in which the instruction content 506, from which the action completion mark 507 has been deleted, is placed at the specified position, and requests the server 30 to save the information.

[0111] In response to a request from the worker terminal 20, the data storage unit 312 of the server 30 stores the store layout 501 in which the instruction content 506, from which the action completion mark 507 has been deleted, has been placed at the specified position. That is, based on the various information transmitted from the worker terminal 20, the action status information set in the instruction information shown in FIG. 5 is deleted.

[0112] <Editing store layout instructions> An example of an operation related to editing instructions in a store layout according to this embodiment will be described with reference to Figs. 16 to 19. Fig. 16 is an image diagram in which instructions with an action completion mark 507 attached are placed at a designated position in a store layout 501. Fig. 17 is an image diagram in which a text input box 505 is placed at a designated position in the store layout 501. Fig. 18 is an image diagram in which instructions have been edited in the text input box 505. Fig. 19 is an image diagram in which edited instructions are placed at a designated position in the store layout 501.

[0113] In the following, it is assumed that the manager terminal 10 is a PC, and an example will be described in which the manager operates the keyboard and mouse to edit the instruction contents arranged in the store layout.

[0114] When the administrator starts the administrator software and then logs in using the user ID, the display control unit 112 of the administrator terminal 10 accesses the server 30 via the network, receives screen data of the store layout, and displays the store management screen 500 on the administrator terminal display unit 14.

[0115] When the manager looks at the store management screen 500 shown in FIG. 16 and sees that the instruction content 506 with the action completion mark 507 is placed in the specified position of the store layout 501, the manager can confirm that the worker has completed the action in response to the instruction.

[0116] When a manager who wants to edit the instructions to be given after an action is completed and give further instructions to a worker moves cursor 504 with the mouse to select instruction 506 marked with an action completion mark 507 on store layout 501 on store management screen 500 shown in FIG. 16, instruction control unit 111 of manager terminal 10 places a text input box 505 in association with instruction 506, as shown in FIG. 17.

[0117] The text input box 505 on the store management screen 500 shown in Figure 17 has already been entered with text as instructions to be given after the action is completed, and an action completion mark 507, a revert button 508, and a delete button 509 are arranged around it.

[0118] If the administrator wishes to give further instructions to the worker, he or she can move the cursor 504 in the store layout 501 and select the return button 508. If the administrator wishes to end the instructions once the worker has completed their action, he or she can move the cursor 504 and select the delete button 509.

[0119] When the manager moves the cursor 504 and selects the delete button 509 on the store management screen 500 shown in FIG. 17, the instruction control unit 111 of the manager terminal 10 deletes the placement of the text input box 505 in the store layout 501, and also deletes the placement of the instruction content 506 with the action completion mark 507 attached (i.e., the screen returns to the store management screen 500 shown in FIG. 8).

[0120] When the administrator moves the cursor 504 and selects the return button 508 on the store management screen 500 shown in FIG. 17, the instruction control unit 111 of the administrator terminal 10 enables text input in the text input box 505. After inputting the edited instructions as text, the administrator can position the cursor 504 anywhere on the store layout 501 except for the text input box 505 and click the mouse, as shown in FIG. 18, to confirm and save the text input of the edited instructions in the text input box 505.

[0121] When the text input of the edited instructions for the worker using the text input box 505 on the store management screen 500 shown in Figure 18 is confirmed, the instruction control unit 111 of the manager terminal 10 deletes the placement of the text input box 505 and also deletes the action completion mark 507, and places the edited text as instructions 506 in correspondence with the specified position in the store layout 501, as shown in Figure 19.

[0122] In this way, the changed text is placed as instruction content 506 at the specified position on store layout 501, and the action completion mark 507 is deleted from instruction content 506, thereby confirming that instruction content 506 has been edited.

[0123] When the text input of the edited instruction content in the text input box 505 is confirmed, the instruction control unit 111 of the administrator terminal 10 transmits to the server 30 various information necessary for saving the store layout 501 in which the instruction content 506 with the action completion mark 507 deleted is placed at the specified position, and requests the server 30 to save it.

[0124] In response to a request from the manager terminal 10, the data storage unit 312 of the server 30 stores the store layout 501 in which the instruction content 506, from which the action completion mark 507 has been deleted, has been placed at the specified position. That is, as shown in Fig. 5, based on the various information transmitted from the manager terminal 10, the data storage unit 312 stores the specified position on the store layout, the instruction content (changed text), the saving date and time (date and time when the text input was confirmed), and the saving operator (manager information) in the instruction information in association with the instruction ID, and also deletes the action status information set in the instruction information.

[0125] As described above, with the store management system 1 of this embodiment, the store manager can use the store layout 501 to communicate instructions 506 to workers, and the workers can use the store layout 501 to report to the manager that they have completed actions in response to the instructions 506. As a result, smooth communication can be achieved between the store manager and workers.

[0126] ===Other embodiments=== The above-described embodiments are intended to facilitate understanding of the present invention and are not intended to limit the present invention. The present invention may be modified or improved without departing from the spirit thereof, and equivalents thereof are also included in the present invention. In particular, the embodiments described below are also included in the present invention. In other words, the present invention can be configured by appropriately combining the above-described embodiments with the embodiments described below.

[0127] Furthermore, various inventions can be constructed by appropriately combining multiple invention-specifying matters disclosed in the above embodiments. For example, an invention may be constructed by deleting some invention-specifying matters from all invention-specifying matters disclosed in the above embodiments, or an invention may be constructed by appropriately combining all invention-specifying matters disclosed in the above embodiments with invention-specifying matters disclosed in the embodiments described below.

[0128] Furthermore, although the present invention is described using claims that alternatively cite two or more other claims (referred to as "multiple claims") in the claims of this application, this is not limited to this. For example, the present invention also includes claims that cite at least one of the multiple claims described in the claims of this application (referred to as "multiple multiple claims").

[0129] <Edit instructions> In the above-described embodiment, when selecting instruction content 506 marked with action completion mark 507 on store management screen 500 shown in FIG. 16, it is possible to move cursor 504 to instruction content 506 and then click twice with the mouse to enter text editing mode, thereby enabling text editing of instruction content 506 on store layout 501.

[0130] In this case, if the cursor 504 is moved to the instruction content 506 and then the mouse is clicked once, the mode changes to a movement mode, and the instruction content 506 can be moved on the store layout 501 to change the position of the instruction.

[0131] In this case, if the cursor 504 is moved to the instruction content 506 and then a single mouse click is performed, the system will switch to a zoom mode, allowing the size of the text input box 505 itself to be changed, or the text size of the instruction content 506 to be changed by zooming in or out of the text input box 505.

[0132] In this way, by changing the type of selection operation for instruction content 506 to which action completion mark 507 is attached on store layout 501, the editing content for instruction content 506 may be switched.

[0133] <Arrangement of instructions> In the above embodiment, an example was given in which only text as instruction content 506 is placed at a specified position on store layout 501 on store management screen 500 shown in Figure 11, but the present invention is not limited to this.

[0134] For example, instead of just text, the text enclosed in the frame of the text input box 505 may be placed as instruction content 506 at a specified position on the store layout 501 .

[0135] <Action completion mark> In the above-described embodiment, an example was given in which, when instruction content 506 is selected on store layout 501 on store management screen 600 shown in FIG. 12, modal window 601 is placed and then completion button 602 is selected to add action completion mark 507 to instruction content 506; however, the present invention is not limited to this.

[0136] For example, it is possible to omit the placement of the modal window 601, and by selecting the instruction content 506 on the store layout 501, an action completion mark 507 may be added to the instruction content 506.

[0137] Furthermore, in the above-described embodiment, the action completion mark 507 may be any sign that allows the worker to recognize that the action has been completed, and may be displayed using figures or symbols, or may be displayed using letters, simple sentences, character strings (fixed phrases), etc.

[0138] <Product and service providing device> In the above-described embodiment, an example was given in which the product service providing device that provides products or services to customers in a store is a prize acquisition game device 50 that provides a prize acquisition game, but the present invention is not limited to this.

[0139] For example, it may be an arcade game device other than a prize-winning game device, or a vending device that automatically sells merchandise (such as a vending device that automatically sells photo stickers using images taken by players, or a vending device that automatically sells food and drink).

[0140] <Instructions> In the above embodiment, the instruction content is text information indicating instructions from the manager to the worker, but the present invention is not limited to this.

[0141] For example, instead of text information (characters), the instruction content may be composed of image information (e.g., figures, symbols, marks, character images, stamp images, etc.), still image information (e.g., photo data taken with a smartphone or digital camera), or video information (e.g., video data taken with a smartphone or digital video camera).Furthermore, the instruction content may be composed of at least one of image information, photo information, and video information in addition to text information.

[0142] Furthermore, for example, the text information is not limited to characters input by the administrator's operation, but may also be pre-prepared standard sentences. In this case, frequently used instruction contents may be pre-registered as one or more standard sentences, and the administrator may be allowed to select from among them. The pre-prepared standard sentences may be rewritable in whole or in part, and the rewritten standard sentence may be configured to replace the old standard sentence or to be registered as a new standard sentence.

[0143] In addition, in the above-described embodiment, in the store layout 501, the device image 503 specified by the administrator and the instruction content 506 entered by the administrator may be displayed with at least one of the color, shape, and size different from other device images 503, etc.

[0144] In the above-described embodiment, the store layout 501 may display the device image 503 designated by the manager and the instruction content 506 input by the manager connected by a line.

[0145] In the above embodiment, the instruction content 506 input by the manager may be arranged in a speech bubble or the like in the store layout 501 and displayed in association with the device image 503 specified by the manager. [Explanation of symbols]

[0146] 1. Store management system 10 Administrator terminal 11 Administrator terminal control unit 12 Administrator terminal memory unit 13 Administrator terminal operation unit 14 Administrator terminal display 15 Administrator terminal communication unit 20 Worker terminal 21 Worker terminal control unit 22 Worker terminal memory unit 23 Operator terminal operation unit 24 Operator terminal display unit 25 Worker terminal communication unit 30 servers 31 Server control unit 32 Server storage unit 33 Server Input Section 34 Server display 35 Server Communication Department 50 Prize acquisition game device 51 Game device control unit 52 Game device memory unit 53 Game device display unit 54 Game device communication unit 55 Prize Collection Department 56 Mobile Unit 57 Game control section 58 Setting operation section 59 Coin slot 60 Audio output section 111 Instruction control unit 112 Display control unit 211 Behavior Control Unit 212 Display control unit 311 Image Generation Unit 312 Data Storage Unit 500 Store management screen 501 Store Layout 502 store floor 503 Device Image 504 Cursor 505 Text Entry Box 506 Instruction content 507 Action completion mark 508 Reject button 509 Delete button 510 Operation Menu 510A Data display and operation area 510B Instruction operation area 511 First button 512 Second button 513 Third button 514 4th button 515 5th button 516 6th button 600 Store management screen 601 Modal Window 602 Complete button 605 Modal Window 606 Undo button

Claims

1. A store management system configured to be able to manage actions of workers in a store in response to instructions from a store manager, a server that stores a store layout in which device images that mimic product or service providing devices that provide products or services to customers in a store are arranged according to the floor shape of the store; a manager terminal including a display control unit that accesses the server via a network and displays the store layout on a screen, and an instruction control unit that, when a manager specifies an arbitrary designated position on the store layout and inputs instructions to a worker, places the instructions at the designated position on the store layout and requests the server to save the store layout with the instructions placed at the designated position; a worker terminal including a display control unit that accesses the server via a network and displays the store layout on a screen, and a behavior control unit that, when the instruction content is arranged in the store layout, adds an action completion mark to the instruction content based on an operation by the worker to select the instruction content on the store layout, and requests the server to save the store layout in which the instruction content with the action completion mark added is arranged in the specified position; A store management system with the above.

2. the instruction control unit of the manager terminal enables an operation to delete placement of the instruction content with the action completion mark attached, based on an operation by the manager to select the instruction content with the action completion mark attached on the store layout, when the instruction content with the action completion mark attached is placed on the store layout; The store management system according to claim 1 .

3. the instruction control unit of the manager terminal enables an operation to edit the instruction content based on an operation performed by the manager to select the instruction content on the store layout to which the action completion mark has been attached, when the instruction content to which the action completion mark has been attached is arranged on the store layout; The store management system according to claim 1 .

4. the instruction control unit of the administrator terminal deletes the action completion mark attached to the instruction content based on the operation of editing the instruction content being performed by the administrator. The store management system according to claim 3 .

5. an instruction control unit of the manager terminal, in response to an arbitrary designated position on the store layout being designated by the manager, places a text input box at the designated position on the store layout, and after text input into the text input box is completed, deletes the placement of the text input box and places the completed text at the designated position on the store layout as the instruction content; The store management system according to any one of claims 1 to 4.

6. the action control unit of the worker terminal, when the instruction content to which the action completion mark has been attached is arranged in the store layout, deletes the action completion mark attached to the instruction content based on an operation performed by the worker to select the instruction content to which the action completion mark has been attached on the store layout. The store management system according to any one of claims 1 to 4.

7. a display control unit that displays on a screen a store layout in which device images that resemble product or service providing devices that provide products or services to customers in the store are arranged according to the floor shape of the store; an instruction control unit that, based on an operation by a manager to designate an arbitrary designated position on the store layout and input instructions to a worker, places the instructions at the designated position on the store layout; An administrator terminal equipped with:

8. a display control unit that displays on a screen a store layout in which device images that resemble product or service providing devices that provide products or services to customers in a store are arranged according to the shape of the store floor, and in which instructions from a manager are arranged; an action control unit that adds an action completion mark to the instruction content based on an operation of selecting the instruction content on the store layout by a worker; A worker terminal equipped with the above.

Images