Sales data processing device and program

Abstract

To support appropriate transactions at a self-checkout.SOLUTION: A sales data processing device includes first registration means, second registration means, and voice control means. The first registration means registers an article based on customer operation input to display means. The second registration means registers the article by means different from the first registration means. The voice control means outputs, in different voice patterns, first registration information indicating the article registered by the first registration means and second registration information indicating the article registered by the second registration means.SELECTED DRAWING: Figure 5

Description

[Technical Field]

[0001] The present invention relates to a sales data processing device and a program. [Background technology]

[0002] In recent years, self-checkout registers that allow customers to register products themselves have become widespread in stores (see, for example, Patent Document 1). Product registration can be based on operational input by the customer or based on the results of capturing an image of a barcode attached to the product. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2020-017075 Summary of the Invention [Problem to be solved by the invention]

[0004] However, with conventional technology, it has been difficult for customers to smoothly register products at self-checkouts, and for store staff to efficiently monitor them, which has led to the problem that transactions cannot be carried out appropriately at self-checkouts.

[0005] The present invention has been made in view of the above circumstances, and its purpose is to provide a technology that can support appropriate transactions at self-checkout registers. [Means for solving the problem]

[0006] In order to solve the above-mentioned problems, one aspect of the present invention is a sales data processing device in which a customer registers products themselves, characterized in that it comprises: a first registration means for registering products based on operational input by the customer to a display means; a second registration means for registering products by means different from the first registration means; and an audio control means for outputting, in different audio formats, first registration information indicating the products registered by the first registration means and second registration information indicating the products registered by the second registration means.

[0007] In order to solve the above-mentioned problems, another aspect of the present invention is a program that causes a computer of a sales data processing device in which customers register products themselves to function as a first registration means that registers products based on operational input by the customer to a display means, a second registration means that registers products by means different from the first registration means, and an audio control means that outputs, in different audio formats, first registration information indicating the products registered by the first registration means and second registration information indicating the products registered by the second registration means. [Brief explanation of the drawings]

[0008] [Figure 1] 1 is a diagram illustrating an example of a network configuration of a sales data processing system according to an embodiment of the present invention. [Figure 2] FIG. 2 is a diagram showing an example of the appearance of the registration and settlement device as seen from the customer side. [Figure 3] FIG. 2 is a diagram illustrating an example of the hardware configuration of a registration and settlement device. [Figure 4] 2 is a block diagram showing an example of the functional configuration of a registration settlement device. FIG. [Figure 5] 10 is a flowchart showing an example of sales data processing in full self-service mode performed by the registration settlement device. [Figure 6] 10 is a flowchart showing an example of a settlement process performed by a registered settlement device. [Figure 7] 10 is a flowchart illustrating an example of sales data processing in a store clerk registration mode performed by the registration settlement device. [Figure 8] FIG. 10 is a diagram showing an example of a screen displayed on the customer side display unit in full self-service mode. [Figure 9] FIG. 10 is a diagram showing an example of a screen displayed on the customer side display unit in full self-service mode. [Figure 10] FIG. 10 is a diagram showing an example of a screen displayed on a store clerk display unit in a store clerk registration mode. DETAILED DESCRIPTION OF THE INVENTION

[0009] (Embodiment) (Network configuration of sales data processing system St) FIG. 1 is a diagram showing an example of the network configuration of a sales data processing system according to this embodiment. The sales data processing system St is installed in various stores. The various stores include, for example, retail stores and restaurants. The retail stores include, for example, supermarkets, drug stores, discount stores, department stores, and various supply stores. The restaurants include, for example, restaurants, izakayas, coffee shops, and cafeterias.

[0010] The sales data processing system St shown in Fig. 1 includes a store controller 10, a transaction status management device 11, and a registration and settlement device 20. Each device is communicatively connected via a LAN 55. Each device is a computer device equipped with a CPU (Central Processing Unit), ROM (Read Only Memory), RAM (Random Access Memory), a communication unit, etc.

[0011] The store controller 10 stores various types of information necessary for transactions. The various types of information include a product master. The product master is a file that stores product information such as product identification information (e.g., JAN (Japanese Article Number) code), product name, and sales price for each product. The product master also includes product identification information, product name, and unit price of products that require weighing (products to be weighed). In addition to the product master, the store controller 10 also stores various types of information such as inventory status, sales history, and deposit and withdrawal records. The store controller 10 may also store information regarding special sales and member information.

[0012] The transaction status management device 11 displays the processing status of the registered settlement devices 20 and controls the registered settlement devices 20. For example, a store clerk (monitoring store clerk) is assigned to the transaction status management device 11, and the registered settlement devices 20 are monitored by the monitoring store clerk. The transaction status management device 11 displays the status of each of the multiple registered settlement devices 20. Specifically, the transaction status management device 11 displays a split screen showing each registered settlement device 20, and displays the status of each registered settlement device 20. The monitoring store clerk supports customers who operate the registered settlement devices 20, and, if an age verification product is registered in the registered settlement device 20, verifies the age of the customer.

[0013] The registration and settlement devices 20 (20-1 to 20-n) are an example of a sales data processing device. The registration and settlement device 20 is a cash register device that can register products and settle payments through customer operation. The registration and settlement device 20 includes a registration unit and a settlement unit. The registration unit executes a registration process to register products. In the registration process, registration information for products purchased by customers is generated. The settlement unit executes a settlement process based on the registration information generated in the registration process. Note that although FIG. 1 shows multiple registration and settlement devices 20, there may be only one.

[0014] The registration and settlement device 20 can switch between different operation modes. The operation modes include (A) a full self-service mode, (B) a store clerk registration mode, and (C) a transaction-only mode. Each operation mode is described below.

[0015] (A) Full self-service mode is an example of mode 1. Full self-service mode is an operation mode in which a customer registers a product on the device (self-service registration) and pays for the product on the device (self-service checkout).

[0016] (B) The clerk registration mode is an example of the second mode. The clerk registration mode is an operation mode in which a clerk registers the product and performs face-to-face or self-checkout. In-person settlement is settlement performed by a customer facing a store clerk at the device itself, based on the customer's operation. Note that in the store clerk registration mode, instead of or in addition to face-to-face settlement, the store clerk may receive cash or the like from the customer and perform the settlement. Self-payment is a payment made based on the customer's operation at another registered payment device 20. When payment is made at another registered payment device 20, the registered payment device 20 transmits registration information to the other registered payment device 20. The registration information does not have to be transmitted to the other registered payment device 20, but may also be coded and displayed on a display medium. The display medium may be, for example, a paper medium or an electronic medium such as a smartphone. The other registered payment device 20 can obtain the registration information by reading the coded registration information. The sales data processing system St can also use a registration-only device (registration-only device) whose operating mode cannot be switched, instead of the registration payment device 20 in clerk registration mode.

[0017] (C) The checkout-only mode is a mode in which the registration information registered by the registration and settlement device 20 in the clerk registration mode is acquired and self-checkout is performed. The registration information is acquired, for example, by reception, but it can also be acquired by reading a code displayed on the display medium described above. Note that the sales data processing system St can also use a device dedicated to checkout (checkout-only device) whose operating mode cannot be switched, instead of the registration and settlement device 20 in the checkout-only mode.

[0018] The sales data processing system St may include a clerk terminal carried by a clerk. The clerk terminal may be capable of displaying, for example, a screen similar to that of the transaction status management device 11. Furthermore, the clerk terminal may notify a clerk when a customer calls the clerk at the registration settlement device 20 or when fraud by a customer is detected.

[0019] (Configuration example of registration and settlement device 20) Next, the configuration of the registration and settlement device 20 will be described with reference to FIGS. FIG. 2 is a diagram showing an example of the appearance of the registration and settlement device 20 as seen from the customer side. FIG. 3 is a diagram illustrating an example of the hardware configuration of the registration and settlement device 20. As shown in FIG. Although not shown in FIG. 2, a counter for placing a shopping basket is placed on either or both sides of registration and settlement device 20.

[0020] Registration and settlement device 20 includes CPU 201, ROM 202, RAM 203, hard disk 204, customer display unit 205, customer scanner unit 206, card payment unit 208, change dispenser 209, clerk display unit 210, key operation unit 211, clerk scanner unit 212, printing unit 213, audio output unit 214, communication unit 215, camera 216, and sign pole 220. Each unit is connected to each other via bus 230 so as to be able to communicate with each other.

[0021] The CPU 201 is a central processing unit that reads and executes various programs stored in the ROM 202 to control the operation of the registration and settlement device 20. The various programs include a sales data processing program according to this embodiment. The ROM 202 is a read-only memory that stores various programs and various other information used by the CPU 201.

[0022] The RAM 203 is a readable and writable memory that stores various information. For example, the RAM 203 stores information acquired from the outside (e.g., a product master acquired from the store controller 10) and information generated during processing. This information also includes registration information indicating registered products and payment information generated during payment.

[0023] Hard disk 204 stores various types of information. For example, hard disk 204 stores (records) imaging results (e.g., video) captured by camera 216. Hard disk 204 may store various programs executed by CPU 201, instead of ROM 202. Furthermore, hard disk 204 may store information acquired from the outside and information generated during processing, instead of RAM 203.

[0024] The customer display unit 205 is a touch display for customers. The customer display unit 205 displays various information related to registration and settlement to the customer, and accepts various inputs related to registration and settlement from the customer. For example, the customer display unit 205 displays preset keys corresponding to products and accepts pressing of the preset keys. This causes the registration and settlement device 20 to register the products. The customer display unit 205 also displays multiple payment type selection buttons corresponding to multiple payment types and accepts selection of one button (one payment type) from the multiple payment type selection buttons.

[0025] The customer-side scanner unit 206 is a scanner unit for customers. Specifically, the customer-side scanner unit 206 includes an imaging unit. The imaging unit is an image sensor having an imaging element such as a CCD (Charge Coupled Device) or a CMOS (Complementary Metal Oxide Semiconductor). The imaging unit reads (images) the product. When the operator holds the product over the customer-side scanner unit 206, the imaging unit captures an image of the product. The imaging unit optically captures a code symbol (such as a barcode or two-dimensional code attached to the product) held over the imaging window, or the whole or part of the product (object).

[0026] The code symbol includes a barcode attached to the product and a store clerk code attached to the store clerk's name tag. The barcode attached to the product is a code for identifying the product, such as a JAN code, a PLU (Price Look Up) code, or an in-store code. The customer-side scanner unit 206 reads the barcode attached to the product, and the registration and settlement device 20 registers the product. Note that the reading method used by the customer-side scanner unit 206 is not limited to CCD or CMOS, and laser or pen methods are also possible.

[0027] The card payment unit 208 performs payments based on information stored in various media such as various cards and mobile terminals. Various cards include credit cards, prepaid cards such as electronic money, and point cards. Electronic money is charged to a charging medium such as a transportation IC card or a mobile terminal. Charging the charging medium may be performed by depositing cash into a specified charging terminal, or by depositing money from a credit card if the charging medium and the credit card are associated with each other.

[0028] The change machine 209 is a cash settlement mechanism. The change machine 209 faces the customer side and accepts various operations and cash insertion from the customer. Specifically, the change machine 209 has an insertion slot and an ejection slot for banknotes and coins. The change machine 209 calculates the amount inserted into the insertion slot, calculates the change amount, which is the difference between the inserted amount and the purchase amount, and ejects the change from the ejection slot. Note that the change machine 209 may be installed on the store clerk side in addition to being installed on the customer side. In this case, the change machine 209 may be configured to accept various operations and cash insertion from the store clerk.

[0029] The clerk-side display unit 210 is a touch display for the clerk. The clerk-side display unit 210 displays various information to the clerk and accepts various inputs from the clerk. The clerk-side display unit 210 displays preset keys corresponding to products and accepts product registration when the clerk operates the preset keys.

[0030] The key operation unit 211 is provided on the store clerk's side and includes various keys (hardware keys, buttons). The key operation unit 211 accepts various inputs from the store clerk. The key operation unit 211 includes registration buttons corresponding to products, and accepts product registration when the registration buttons are operated by the store clerk.

[0031] The store clerk-side scanner unit 212 is a scanner unit for use by store clerks. Specifically, the store clerk-side scanner unit 212 includes an imaging unit. The imaging unit is an image sensor having an imaging element such as a CCD or CMOS. The imaging unit reads (captures) a product. When an operator holds a product over the store clerk-side scanner unit 212, the imaging unit captures an image of the product. The imaging unit optically captures a code symbol (such as a barcode or two-dimensional code attached to the product) held over an imaging window, or the entire product or a part of the product (object). Note that the reading method used by the store clerk-side scanner unit 212 is not limited to CCD or CMOS, and laser or pen methods are also possible.

[0032] The registration and settlement device 20 performs processing based on the code read by the customer-side scanner unit 206 or the store clerk-side scanner unit 212. The registration and settlement device 20 determines the type of the read code (product code, store clerk code, etc.) by checking the value of a flag or other value indicated by a specific digit in the code, the number of digits read, etc. For example, if the registration and settlement device 20 determines that the read code is a product code, it performs product registration processing. Furthermore, if the registration and settlement device 20 determines that the read code is a store clerk code, it performs login processing.

[0033] The printing unit 213 prints and outputs various media (receipts, invoices, etc.). The printing unit 213 may be equipped with a rotatable mechanism. In this case, the printing unit 213 is configured so that the media issuing port faces from the store clerk side to the customer side, and vice versa.

[0034] The audio output unit 214 outputs sounds. For example, the audio output unit 214 outputs a reading sound (scanning sound) when various codes are scanned, a sound indicating registered products (registration information), various audio guidances, warning sounds, etc. These sounds are related to product registration and payment.

[0035] The communication unit 215 is an interface for transmitting and receiving information to and from other devices (such as the store controller 10 and the transaction status management device 11).

[0036] Camera 216 is attached above customer-side display unit 205. Camera 216 is a camera that continuously captures moving or still images. A CCD camera or a CMOS camera can be used as camera 216. Camera 216 captures images of customer registration and payment operations.

[0037] The sign pole 220 is equipped with, for example, a light emitting unit (e.g., an LED (light emitting diode)) and can be illuminated in a predetermined illumination mode. The illumination mode includes color and blinking modes. The sign pole 220 can issue various notifications depending on the illumination mode. The various notifications include, for example, notifications indicating status such as in use, notifications to call a store clerk, and notifications of fraudulent activity by a customer.

[0038] (Regarding product registration) In full self-service mode, the registration and settlement device 20 registers products through customer operation. Specifically, the registration and settlement device 20 is registered using multiple registration types. The multiple registration types include press registration and scan registration. Press registration is product registration performed by the customer pressing a preset key on the customer-side display unit 205. Scan registration is product registration performed by the customer reading the product's barcode with the customer-side scanner unit 206.

[0039] However, in the full self-service mode, product registration is often not performed smoothly because customers who are not familiar with the registration operation perform the registration. Furthermore, in the full self-service mode, although a monitoring clerk monitors customers, the monitoring is sometimes inefficient. In other words, proper transactions may not be performed in the full self-service mode. Therefore, in this embodiment, proper transactions in the full self-service mode are supported. The functional configuration of the registration and settlement device 20 according to this embodiment will be described below with reference to FIG. 4.

[0040] (Functional configuration of the registration settlement device 20) Fig. 4 is a block diagram showing an example of the functional configuration of the registration and settlement device 20. As shown in Fig. 4, the registration and settlement device 20 has the following functional units: a mode control unit 401, a first registration unit 402, a second registration unit 403, and a voice control unit 404. Each functional unit is realized by the CPU 201. That is, the CPU 201 realizes each functional unit by executing the sales data processing program according to this embodiment.

[0041] (Mode control unit 401) The mode control unit 401 controls the mode to one of a plurality of modes. The plurality of modes includes a full self-service mode and a store clerk registration mode. In this embodiment, the plurality of modes also includes a checkout-only mode.

[0042] (First registration unit 402) The first registration unit 402 registers (presses and registers) products based on operational input by the customer. The operational input by the customer is the customer pressing a preset key on the customer-side display unit 205. Products registered by the preset key are products that do not have a barcode, such as vegetables, fruits, fresh fish, and meat.

[0043] In the press-button registration, the first registration unit 402 accepts the input of the quantity and registers the product. Specifically, when a preset key is pressed, the first registration unit 402 displays a screen that accepts the accepted quantity of the product. In this way, in the press-button registration, the first registration unit 402 can register multiple products at once. Note that in both the full self-service mode and the store clerk registration mode, the first registration unit 402 accepts the input of the quantity and registers the product in the press-button registration.

[0044] (Second registration unit 403) The second registration unit 403 registers products by a means (mode) different from that of the first registration unit 402. For example, the second registration unit 403 registers products (scan registration) based on the imaging results of the imaging unit. The imaging results of the imaging unit are the imaging results of the barcodes of the products captured by the customer-side scanner unit 206. In the full self-service mode, the second registration unit 403 registers products without accepting input of the quantity during scan registration. In the full self-service mode, when registering multiple products, the barcodes must be read multiple times. In other words, the second registration unit 403 can register the same product multiple times by reading the barcode of the same product multiple times. Note that in the store clerk registration mode, the second registration unit 403 accepts input of the quantity and registers the product even during scan registration.

[0045] (Audio control unit 404) The audio control unit 404 controls the sound output from the audio output unit 214. The audio control unit 404 outputs the first registration information and the second registration information by audio. The first registration information is registration information indicating a product that has been registered (press registration) by the first registration unit 402. Hereinafter, the first registration information will be referred to as "press registration information." The second registration information is registration information indicating a product that has been registered (scan registration) by the second registration unit 403. Hereinafter, the second registration information will be referred to as "scan registration information."

[0046] The registration information (press registration information and scan registration information) includes the product name and the number of registered items. The registration information only needs to include at least one of the product name and the number of registered items. The product name may be the product's proper name or the product's generic name. If the character string of the proper name is long, the voice control unit 404 may output the generic name by voice. For example, if the character string of the proper name is equal to or longer than a predetermined number of characters, such as "XX Company Almond Bitter Chocolate," the voice control unit 404 may output the generic name "Chocolate" by voice. The voice control unit 404 may also output the product's category by voice. For example, if beer is registered, the voice control unit 404 may output "Alcohol has been registered" by voice.

[0047] (In full self-time mode, the touch registration information is output as voice and the scan registration information is output at a low volume.) In the full self mode, the audio control unit 404 outputs the press registration information and the scan registration information in different audio formats. The audio formats include the volume (decibels), pitch (Hz), and tone (e.g., male voice, female voice). In this embodiment, "different audio formats" refers to different volume levels.

[0048] In the full self mode, the voice control unit 404 outputs, for example, the product name and the registered number of items registered as the touch registration information by voice. Specifically, when a touch is registered, the voice control unit 404 outputs the voice in one of the following modes: (1) the product name + the registered number of items, (2) the product name only, or (3) the registered number of items only. As a specific example of (1) above, when two items of "Cabbage from XX" without a barcode are registered, the voice control unit 404 outputs "Cabbage from XX, 2 items" by voice.

[0049] On the other hand, in full selfie mode, the voice control unit 404 outputs the product name and registered number of items registered as scan registration information at a volume quieter than that of the touch registration information (low volume control). Low volume control is not limited to simply controlling the volume to a low volume, but also includes control to silence the voice output. In this embodiment, as an example of low volume control, in full selfie mode, the voice control unit 404 controls the scan registration information not to be output as a voice (silence control). For example, if one piece of "XX chocolate" with a barcode attached is registered, the voice control unit 404 does not output the scan registration information (product name and registered number of items) as a voice.

[0050] In the full self mode, the voice control unit 404 can also output the touch registration information and the scan registration information at different pitches (voice styles). In this case, the voice control unit 404 may output the touch registration information at a first frequency (high voice) and the scan registration information at a second frequency (lower voice than the first frequency). This allows the customer to understand the registration type from the pitch of the voice.

[0051] Furthermore, in the full selfie mode, the voice control unit 404 can also output the touch registration information and the scan registration information in different tones (voice styles). In this case, the voice control unit 404 may output the touch registration information in a first tone (female voice) and the scan registration information in a second tone (male voice). This allows the customer to understand the registration type from the tone.

[0052] The audio mode may be changeable by an authorized operator such as a store manager. For example, for low volume control, the volume may be adjustable within a range from 0 (silent control) to an upper limit.

[0053] (About the scanning sound) In this embodiment, the audio output unit 214 is primarily a speaker (main speaker) provided in the main body of the registration and settlement device 20, which provides various notifications to the operator. However, the audio output unit 214 also includes the following sub-speakers. The sub-speakers are, for example, speakers that output a scanning sound (a "beep" sound). Specifically, the sub-speakers are speakers provided in the customer-side scanner unit 206, the clerk-side scanner unit 212, and other reading devices connected to the registration and settlement device 20.

[0054] During scan registration, the audio control unit 404 controls the volume of the main speaker out of the main speaker and multiple sub-speakers. Specifically, during the volume control during scan registration, the audio control unit 404 silences the main speaker and outputs the scan sound as usual from the sub-speakers. In other words, during the volume control during scan registration, the audio control unit 404 controls the main speaker and the sub-speakers differently.

[0055] (In store clerk registration mode, both press and scan registration information are silently controlled.) The voice control unit 404 outputs the press registration information in the full self-time mode and the press registration information in the store clerk registration mode in different voice modes. For example, the voice control unit 404 outputs the press registration information in the store clerk registration mode in a voice that is quieter than the press registration information in the full self-time mode (low volume control). In this embodiment, the voice control unit 404 outputs the press registration information in the full self-time mode and uses low volume control to not output the press registration information in the store clerk registration mode (silence control).

[0056] In addition, in the store clerk registration mode, the scan registration information is also silenced. In other words, the audio control unit 404 controls (silences) the scan registration information in the full selfie mode and the scan registration information in the store clerk registration mode in the same audio manner.

[0057] However, the voice control unit 404 may output the scan registration information by voice in both the full self-timer mode and the store clerk registration mode. In this case, the voice control unit 404 may output the scan registration information in the full self-timer mode and the scan registration information in the store clerk registration mode in different voice formats. For example, the voice control unit 404 may output the scan registration information in the store clerk registration mode in a voice that is quieter than the scan registration information in the full self-timer mode.

[0058] (Audio output of total score) When product registration is complete, the voice control unit 404 outputs the total points of the registered products (purchased products) by voice. Completion of product registration refers to the timing after product registration is complete. For example, the voice control unit 404 outputs the total points by voice when a checkout start button indicating the start of checkout (or a button indicating completion of product registration) is pressed. For example, if the total points is 10 points, the voice control unit 404 outputs "The total points is 10 points" by voice. Note that the voice control unit 404 outputs the total points of the purchased products by voice regardless of the operating mode being controlled. In other words, the voice control unit 404 outputs the total points of the purchased products by voice whether in full self-service mode or clerk registration mode.

[0059] (An example of sales data processing performed by the registration and settlement device 20 according to this embodiment) Next, the processing performed by the registration and settlement device 20 according to this embodiment will be described with reference to FIGS. 5 is a flowchart showing an example of sales data processing in full self-service mode performed by the registration and settlement device 20. The registration and settlement device 20 determines whether a transaction has started due to a predetermined input on the standby screen (step S501). The predetermined input may be a customer pressing a transaction start button, or the camera 216 may input the customer's detection result.

[0060] The registration settlement device 20 waits until the transaction starts (step S501: NO). When the transaction starts (step S501: YES), the registration settlement device 20 determines whether a preset key displayed on the customer side display unit 205 has been pressed (step S502). If a preset key has been pressed (step S502: YES), the registration settlement device 20 accepts the input of the quantity (step S503) and registers the pressed registration information (step S504). Then, the registration settlement device 20 outputs the product name and quantity indicated by the pressed registration information as the pressed registration information by voice (step S505), and proceeds to step S509.

[0061] If the preset key is not pressed in step S502 (step S502: NO), the registration settlement device 20 determines whether the product has been scanned (step S506). If the product has not been scanned (step S506: NO), the registration settlement device 20 proceeds to step S509. On the other hand, if the product has been scanned (step S506: YES), the registration settlement device 20 registers the scan registration information without accepting input of the quantity (step S507). Then, the registration settlement device 20 silences the audio output of the product name and quantity indicated in the scan registration information (step S508), and proceeds to step S509.

[0062] Next, the registration and settlement device 20 determines whether product registration is complete, for example, by pressing the settlement start button (step S509). If product registration is not complete (step S509: NO), the registration and settlement device 20 returns to step S502. On the other hand, if product registration is complete (step S509: YES), the registration and settlement device 20 executes the settlement process (FIG. 6) (step S510) and ends the series of processes.

[0063] (An example of settlement processing performed by the registered settlement device 20) Figure 6 is a flowchart showing an example of the settlement process performed by the registration settlement device 20. In Figure 6, the registration settlement device 20 outputs the total number of registered products by voice (step S601). Next, the registration settlement device 20 accepts a payment type on a payment type selection screen (step S602). Then, the registration settlement device 20 executes the settlement process according to the accepted payment type (step S603).

[0064] When the payment process is completed, the registration and settlement apparatus 20 determines whether the payment type is a credit card (step S604). If the payment type is a credit card (step S604: YES), the registration and settlement apparatus 20 displays a prompt screen prompting the user to remove the credit card (step S605) and proceeds to step S610.

[0065] On the other hand, if the payment type is not credit card (step S604: NO), the registered settlement device 20 determines whether the payment type is cash (step S606). If the payment type is cash (step S606: YES), the registered settlement device 20 displays a prompt screen to prompt the user to take out the change (step S607), and proceeds to step S610.

[0066] On the other hand, if the payment type is not cash (step S606: NO), the registration settlement device 20 determines whether the payment type is electronic money (step S608). If the payment type is not cash (step S608: NO), that is, if the payment type is barcode payment, the registration settlement device 20 proceeds to step S611. On the other hand, if the payment type is electronic money (step S608: YES), the registration settlement device 20 displays a prompt screen prompting the removal of electronic money (step S609) and proceeds to step S610.

[0067] In step S610, the registration and settlement device 20 determines whether the confirmation button displayed on the prompt screen has been pressed (step S610). The registration and settlement device 20 waits until the confirmation button has been pressed (step S610: NO), and when the confirmation button has been pressed (step S610: YES), it issues a receipt (step S611) and ends the series of processes.

[0068] (Sales data processing in clerk registration mode) Figure 7 is a flowchart showing an example of sales data processing in the clerk registration mode performed by the registration and settlement device 20. Note that Figure 7 differs from Figure 5 in that processing in step S701 is performed instead of processing in step S505 in Figure 5, and processing in step S702 is additionally performed after step S506. Only the differences from Figure 5 will be explained below.

[0069] The registration and settlement device 20 accepts the input of the quantity (step S503) and registers the product (step S504), then silences the voice output of the product name and quantity indicated by the pressed registration information (step S701), and proceeds to step S509.

[0070] Furthermore, if the product is scanned in step S506 (step S506: YES), the registration settlement apparatus 20 accepts input of the quantity (step S702) and registers the scan registration information (step S507).

[0071] (An example of a screen displayed on the customer side display unit 205) Next, an example of a screen displayed on customer side display unit 205 will be described with reference to FIGS. 8 and 9 are diagrams showing examples of screens displayed on customer-side display unit 205 in full self-service mode.

[0072] FIG. 8(A) shows a standby screen 810. The standby screen 810 is a start screen displayed when the registration and settlement device 20 is in standby mode in full self-service mode. The standby screen 810 includes a start button 811. When the start button 811 is pressed, the product can be registered. When the start button 811 is pressed and the product barcode is scanned by the customer-side scanner unit 206, the screen transitions to a registration in progress screen 820 in FIG. 8(B).

[0073] 8(B) shows a registration screen 820. The registration screen 820 includes the product name (○○ Chocolate) and price (100 yen) of the registered product, as well as a notification that registration is in progress. After a predetermined time (several seconds) has elapsed since the registration screen 820 was displayed, the registration and settlement device 20 transitions the screen to a registered product list screen 830 shown in FIG. 8(C).

[0074] 8(C) shows a registered product list screen 830. The registered product list screen 830 includes a product registration field 831, a checkout start button 832, and a preset key 833.

[0075] The product registration field 831 is a field where product information of registered products is displayed. In the illustration, the product registration field 831 shows that one redemption product (XX chocolate, 2 pieces, 200 yen) is registered. Two pieces of XX chocolate are registered. In other words, this shows that the barcode of XX chocolate has been read twice.

[0076] The checkout start button 832 is a button for accepting the start of checkout. In other words, the checkout start button 832 is a button for accepting the completion of product registration.

[0077] The preset key 833 is a selection button that accepts the registration of a product. In the illustration, the preset key 833 indicates the product classification (vegetables, fruits, etc.). When the preset key 833 is pressed, a button (a lower-level preset key 833) corresponding to the product belonging to the classification is displayed. When the preset key 833 is pressed and the product is registered, the registration and settlement device 20 transitions to a quantity selection screen 840 shown in FIG. 8(D).

[0078] 8(D) shows quantity selection screen 840. Quantity selection screen 840 includes the product name (cabbage from XX) and price (120 yen) of the registered product, and numeric keypad 841. When numbers are entered using numeric keypad 841 and confirm button 842 is pressed, the product is registered in the entered quantity. At this time, audio output unit 214 outputs "cabbage from XX, 2 pieces."

[0079] By default, the quantity (number of items) is displayed as 1 (piece). When the confirm button 842 is pressed without changing the quantity, the audio output unit 214 outputs "1 piece of XX cabbage" by voice. Furthermore, the items registered by pressing the preset keys 833 (preset registered items) may include items whose quantity cannot be changed. When the item whose quantity cannot be changed is registered and the confirm button 842 is pressed, the audio output unit 214 may output the quantity by voice.

[0080] 9(A) shows a shopping bag purchase screen 910, which is displayed after the start checkout button 832 is pressed on the registered product list screen 830. The shopping bag purchase screen 910 is displayed when a request to purchase a shopping bag is accepted in advance, before or during product registration. If a request to purchase a shopping bag has not been accepted in advance, the registration and settlement device 20 will transition to a payment type selection screen 920 shown in FIG. 9(B) when the start checkout button 832 is pressed.

[0081] Immediately after transitioning to the plastic bag purchase screen 910, the registration and settlement device 20 outputs the total number of purchased items by voice. The plastic bag purchase screen 910 includes a quantity specification button 911 and a confirm button 912. The quantity specification button 911 accepts the number of plastic bags to be purchased. The confirm button 912 accepts the confirmation of the number specified by the quantity specification button 911. At this time, the voice output unit 214 outputs by voice "Large plastic bag, 1 item." Then, when the confirm button 912 is pressed, the registration and settlement device 20 transitions to the payment type selection screen 920 shown in FIG. 9(B).

[0082] FIG. 9(B) shows a payment type selection screen 920. The payment type selection screen 920 includes a payment type selection button 921. The payment type selection button 921 includes buttons corresponding to multiple payment types (cash, credit card, etc.). The registration settlement device 20 performs payment processing using the payment type corresponding to the pressed button among the payment type selection buttons 921. When the payment processing is completed, the registration settlement device 20 transitions to a prompt screen 930 shown in FIG. 9(C).

[0083] As described above, if the purchase of a plastic bag has not been accepted in advance, when the start checkout button 832 is pressed, the registered settlement device 20 will transition to the payment type selection screen 920 shown in FIG. 9(B). During this transition, the audio output unit 214 may output aloud "Plastic bag: 0 points, total points: XX points." In this case, immediately after transitioning to the payment type selection screen 920, the registered settlement device 20 will output aloud the total points of the purchased items.

[0084] FIG. 9(C) shows a prompt screen 930. The prompt screen 930 includes a notification image 931 indicating the removal of a credit card, and a confirmation button 932. The notification image 931 includes a notification prompting the removal of a credit card from the card payment unit 208 (payment terminal), and a notification that a receipt will be issued by pressing the confirmation button 932. When the confirmation button 932 is pressed, a receipt is issued. Note that regardless of whether a credit card has been removed from the card payment unit 208, when the confirmation button 932 is pressed, the registered settlement apparatus 20 issues a receipt. Furthermore, if the confirmation button 932 is not pressed, a receipt is not issued, and the screen may return to the standby screen 810 (FIG. 8(A)).

[0085] If a receipt is issued after the payment process is completed without the customer pressing the confirmation button 932, there is a risk that the customer may forget to take their credit card after receiving the receipt and leave the store. In this embodiment, the customer can read the notification image 931 prompting them to take out their credit card before the receipt is issued, which prevents them from forgetting to take their credit card. In particular, even if the card payment unit 208 has a simple configuration that does not include a sensor to detect the presence or absence of a card, it is possible to prevent the customer from forgetting to take their credit card with simple control.

[0086] The registration and settlement device 20 may display a selection button for issuing a receipt or accepting the issuance of an invoice instead of the confirmation button 932. In this case, the registration and settlement device 20 may issue a paper medium (receipt or invoice) according to the selected button.

[0087] (Preventing people from forgetting to take their change) If cash is selected on the payment type selection screen 920 in FIG. 9(B), when the payment process is completed, the registered settlement apparatus 20 displays a change withdrawal prompt screen (not shown) corresponding to the prompt screen 930 in FIG. 9(C). The change withdrawal prompt screen includes a notification image indicating that change should be withdrawn and a confirmation button. The notification image includes a notification prompting the withdrawal of change and a notification that a receipt will be issued by pressing the confirmation button. When the confirmation button is pressed, a receipt is issued. When the confirmation button is pressed, a receipt is issued regardless of whether change has been withdrawn.

[0088] If a receipt is issued after the payment process is completed without pressing the confirmation button, there is a risk that the customer will forget to take their change after receiving the receipt and leave the store. In this embodiment, the customer can read the notification image urging them to take their change before the receipt is issued, which prevents them from forgetting to take their change. In particular, even if the change dispenser 209 has a simple configuration that does not include a sensor to detect whether or not change is present, simple control can prevent customers from forgetting to take their change.

[0089] (Preventing forgetting to take electronic money) If electronic money (a contactless payment medium) is selected on the payment type selection screen 920 in FIG. 9(B), when the payment process is completed, the registered settlement apparatus 20 displays an electronic money removal prompt screen (not shown) corresponding to the prompt screen 930 in FIG. 9(C). The electronic money removal prompt screen includes a notification image indicating the removal of electronic money from the card payment unit 208 (payment terminal) and a confirmation button. The notification image includes a notification prompting the removal of electronic money and a notification that a receipt will be issued by pressing the confirmation button. When the confirmation button is pressed, a receipt is issued. When the confirmation button is pressed, a receipt is issued regardless of whether the electronic money has been removed.

[0090] If a receipt is issued without pressing the confirmation button after the payment process is completed, there is a risk that the customer will forget to take the electronic money after receiving the receipt and leave the store. In this embodiment, the customer can read the notification image urging the customer to remove the electronic money before the receipt is issued, thereby preventing the customer from forgetting to take the electronic money. In particular, even if the card payment unit 208 (payment terminal) has a simple configuration that does not include a sensor to detect the presence or absence of electronic money, simple control can prevent the customer from forgetting to take the electronic money.

[0091] (An example of a screen displayed on the store clerk display unit 210) Next, an example of a screen displayed on the store clerk display unit 210 will be described with reference to FIG. FIG. 10 is a diagram showing an example of a screen displayed on the store clerk display unit 210 in the store clerk registration mode.

[0092] A registration screen 1000 shown in FIG. 10 includes preset keys 1001, a product registration field 1002, and a quantity change button 1003. The preset keys 1001 include a category tab 1001a and a product selection button 1001b. The category tab 1001a indicates the product category (vegetables, fruits, etc.). The product selection button 1001b indicates a button (a lower-level key) corresponding to a product that belongs to the category indicated by the category tab 1001a. When the product selection button 1001b is pressed to register a product, the corresponding product is registered.

[0093] The product registration field 1002 is a field where product information for registered products is displayed. In the figure, for example, the product (XX chocolate) shown in the product registration field 1002 is a product with a barcode attached. Two units of this product (XX chocolate) have been registered, and the price is 200 yen. In the store clerk registration mode, the quantity change button 1003 is displayed regardless of whether the registration is by pressing or scanning. Therefore, it is possible to accept changes to the quantity even for products with barcodes attached. In other words, it is possible to register two XX chocolates without having to read the barcode for XX chocolate twice.

[0094] As described above, the registration and settlement device 20 according to this embodiment outputs, in different audio formats, touch registration information based on a customer's operation input and scan registration information based on the image capture results of the customer-side scanner unit 206. This allows a customer to register a product while checking the registration type (touch registration or scan registration) and registration information (product name, number of items registered) by the audio format, without looking at the customer-side display unit 205. This supports the customer's registration operation and improves the customer's work efficiency in registering. Furthermore, because the registration information is output as audio, a monitoring clerk can compare the registration information obtained from the registration and settlement device 20 with the customer's products obtained by visual confirmation, making it easy to monitor the customer. This effectively prevents customer fraud. This embodiment efficiently supports customer registration and clerk monitoring, thereby supporting proper transactions at self-checkout registers.

[0095] Furthermore, the registration and settlement device 20 according to this embodiment outputs the touch registration information (product name and registered quantity) aloud, but does not output the scan registration information (product name and registered quantity). This allows customers to register products while checking the registration information (product name and registered quantity) of the product they touched and registered by voice, without looking at the customer-side display unit 205. This supports the customer's touch registration operation and improves the customer's work efficiency in touch registration. Furthermore, because the touch registration information is output aloud, a monitoring clerk can compare the touch registration information obtained from the registration and settlement device 20 with the customer's product obtained by visual confirmation, making it easy to monitor customers. This effectively prevents fraudulent customer behavior in touch registration. For example, it can prevent fraudulent behavior such as registering only one product without a barcode and then paying without registering the rest. This embodiment efficiently supports customer touch registration and clerk monitoring, thereby supporting proper transactions at self-checkout registers.

[0096] In addition, the registration and settlement device 20 of this embodiment outputs the product name and registered number of items registered as pressed registration information by voice, but does not output the registered number of items registered as scanned registration information by voice. Since scanning registers one product at a time (as quantity input is not accepted), customers and store clerks can understand that the number of registered items through scan registration is 1, even if the number of registered items is not output aloud. Therefore, by not outputting the number of registered items, which is not important to customers and store clerks, it is possible to make it easier for customers and store clerks to recognize the voice of the touch registration information.

[0097] Furthermore, the registration and settlement device 20 according to this embodiment accepts input of the quantity of an item during press registration, but does not accept input of the quantity during scan registration. This allows the customer to register an item while confirming via voice that there is no erroneous input regarding the number of items registered during press registration. Furthermore, since scan registration does not accept input of the quantity, items are always registered one at a time, and erroneous input of the number of items registered is unlikely. Therefore, by not outputting the scan registration information as voice, it is possible to avoid notifying unnecessary information (the number of items registered during scan registration).

[0098] Furthermore, the registration and settlement device 20 according to this embodiment outputs the touch registration information in the full self-service mode and the touch registration information in the clerk registration mode in different audio formats. As a result, in the clerk registration mode, the touch registration information can be output as audio, for example, at a lower volume than in the full self-service mode, depending on the clerk's skill in operating the registration and settlement device 20. For example, an inexperienced clerk can register the touch-registered product by checking the registration information (product name, registered quantity) of the product by audio, without looking at the clerk-side display unit 210. This supports the clerk's touch registration operation and improves the clerk's work efficiency in touch registration.

[0099] Furthermore, the registration and settlement device 20 according to this embodiment outputs the touch registration information aloud in full self-service mode, does not output the touch registration information aloud in clerk registration mode, and does not output the scan registration information aloud regardless of whether it is in full self-service mode or clerk registration mode. In this way, in clerk registration mode, the touch registration information can be prevented from being output aloud because the registration operation is performed by a clerk who is familiar with the operation. This makes it possible to avoid notifying the clerk of unnecessary information by voice.

[0100] Furthermore, the registration and settlement device 20 according to this embodiment outputs the total points of the registered items by voice when product registration is complete. This allows the customer to understand the total points by voice without looking at the customer-side display unit 205. Furthermore, because the total points are output by voice, a supervising store clerk can easily monitor the customer by comparing the total points obtained from the registration and settlement device 20 with the approximate total points obtained through visual confirmation. This effectively prevents fraudulent behavior by customers. For example, if the total points obtained through visual confirmation by the supervising store clerk are several tens of points, but the total points output by voice are only a few points, fraud can be immediately detected. Furthermore, fraudulent behavior by store clerks can also be prevented. For example, if a customer involved in a transaction is an acquaintance of a store clerk, a store clerk may falsify (lower) the registered points for that customer. The audio output of the total points encourages other store clerks to monitor such fraudulent behavior, thereby providing a deterrent effect.

[0101] (Modification of the embodiment) Next, modified examples of the embodiment will be described. Note that in the following modified examples, the contents described in the above-mentioned embodiment will be omitted as appropriate. It is also possible to combine the respective configurations of the following modified examples and the embodiments.

[0102] (Variation 1: Example in which press registration information is not output as voice, but scan registration information is output as voice) First, Modification 1 will be described. In the above-described embodiment, an example has been described in which voice control unit 404 outputs the touch registration information by voice, but does not output the scan registration information by voice, in full self-timer mode. In Modification 1, voice control unit 404 may output the scan registration information by voice, but not output the touch registration information by voice, in full self-timer mode. In this case, second registration unit 403 may also receive input of the quantity in scan registration.

[0103] According to the first modification, a customer can register a scanned product while checking the registration information (product name, registered quantity) of the scanned product by voice, without looking at the customer-side display unit 205. This supports the customer's scan registration operation and improves the customer's work efficiency related to scan registration. Furthermore, because the scan registration information is output by voice, the monitoring clerk can compare the scan registration information obtained from the registration settlement device 20 with the customer's products obtained by visual confirmation, making it easy to monitor the customer. This effectively prevents fraudulent behavior by customers related to scan registration. According to this embodiment, it is possible to efficiently support customer scan registration and clerk monitoring, thereby supporting appropriate transactions at self-checkout registers.

[0104] (Variation 2: Voice output for registration information that allows quantity input) Next, Modification 2 will be described. In Modification 2, the registration settlement device 20 outputs voice for registration information for which quantity input is possible, and does not output voice for registration information for which quantity input is not possible. For example, if quantity input for scan registration information is possible, the registration settlement device 20 can output the scan registration information by voice. Also, if quantity input for touch registration information is possible as in the above-mentioned embodiment, the registration settlement device 20 can output the touch registration information by voice. Also, if quantity input is possible for both scan registration information and touch registration information, the registration settlement device 20 can output voice for both touch registration information. However, even in this case, different voice formats can be used for the scan registration information and the touch registration information.

[0105] According to the second modification, the customer can register the product while confirming by voice that there are no input errors in the registered number of registered products.

[0106] (Modification 3: Example of a registration settlement device 20 that cannot switch modes) Next, Modification 3 will be described. In the above embodiment, a registration and settlement device 20 capable of switching modes has been described. In Modification 3, the registration and settlement device 20 may be of a type that does not allow for mode switching. The registration and settlement device 20 according to Modification 3 may be of a fully self-service type, that is, a type in which the customer registers and settles for products. Furthermore, the registration and settlement device 20 according to Modification 3 may output, in different audio formats, press registration information based on operational input by the customer and scan registration information based on the imaging results of the customer-side scanner unit 206.

[0107] (Variation 4: Fraud prevention using object images) Next, a fourth modification will be described. In the fourth modification, the registration and settlement device 20 may determine whether the registration is correct based on the object image and the quantity of the registered product. The object image is obtained by analyzing the image captured by the customer-side scanner unit 206 or the camera 216. For example, if the quantity of the product registered by pressing or scanning is one, but multiple products are detected in the object image, the registration and settlement device 20 may notify the customer that multiple products will be registered.

[0108] For example, if a six-can pack of beer is detected in the object image, but a single can of beer is registered, there will be a discrepancy between the registered product and the object image. In principle, the audio output unit 214 does not output audio for scan registration information, but will exceptionally output audio when a discrepancy such as the one described above occurs. In other words, when a discrepancy such as the one described above occurs, the audio output unit 214 may also output audio for scan registration, and may even output audio at a volume higher than the normal volume. This can prevent fraudulent behavior, such as registering only one product out of multiple products with barcodes and not registering the rest.

[0109] (Variation 5: Voice output when entering quantity) Next, a fifth modification will be described. In the fifth modification, the registration and settlement device 20 may output a voice only when a quantity (for example, 2 or more) is input. For example, when a quantity input is accepted, specifically, when a quantity of 2 or more is input, the touch registration information may be output by voice. Note that the acceptance of the quantity input may be limited to a specific operation mode (for example, full self mode). Furthermore, the acceptance of the quantity input may be limited to a specific registration type (for example, touch registration).

[0110] (Variation 6: Output the total points aloud when issuing a receipt) Next, Modification 6 will be described. In the above embodiment, an example was described in which the audio of the total points was output when the settlement start button was pressed. In Modification 6, the audio of the total points may be output when a receipt is issued. When issuing a receipt, the registered settlement device 20 according to Modification 6 outputs, for example, a voice message saying "Thank you for your purchase of 10 points." This also allows the customer to understand the total points by voice. Furthermore, because the total points are announced by voice, it is easier for the supervising store clerk to monitor, and customers are less likely to commit fraud.

[0111] (Variation 7: Voice output when age verification product is scanned and registered) Next, a seventh modification will be described. In the seventh modification, the registration and settlement device 20 may output the scan registration information by voice when an age verification product such as alcoholic beverages is scanned and registered. Specifically, in full self-service mode, the registration and settlement device 20 does not output the scan registration information by voice as a general rule, but may exceptionally output the scan registration information by voice for age verification products. This makes it possible to prevent fraud involving alcoholic beverages, which are particularly prone to fraud among age verification products (for example, fraud such as registering only one can of beer for a six-can pack).

[0112] (Variation 8: Change the volume according to the size of the preset key) Next, an eighth modification will be described. In the eighth modification, the registration and settlement device 20 may change the volume according to the size of the preset key that has been pressed and registered. For example, the registration and settlement device 20 may increase the volume when the size of the preset key that has been pressed and registered is small, and decrease the volume when the size of the preset key is large. This allows a customer, when the preset key is small and difficult to see, to register a product while checking the registration information (product name, registered quantity) of the product that has been pressed and registered by the audio mode without looking at the customer-side display unit 205.

[0113] (Variation 9: Example of registering products on a mobile device) Next, a description will be given of Modification 9. In the above-described embodiment, an example has been described in which registration by a customer is performed on the registration settlement device 20. In Modification 9, an example will be described in which registration by a customer is performed on a mobile terminal carried by the customer.

[0114] In the ninth modification, the sales data processing system St includes a mobile terminal and a cloud server in addition to the configuration of the embodiment. The mobile terminal is, for example, a smartphone or a tablet terminal. The mobile terminal may be a customer terminal owned by a customer or a rental terminal rented by a store. The mobile terminal may also be installed in a shopping cart or held by a customer. The cloud server communicates with the mobile terminal and the registration settlement device 20.

[0115] The flow from product registration to payment in the sales data processing system St according to the ninth modification will be described below in (1) to (6).

[0116] (1) A customer uses the camera function of a mobile device to read the barcode attached to a product. After reading the barcode, the mobile device transmits product identification information obtained from the read barcode to a cloud server. The timing for transmitting the product identification information may be the timing when the product identification information is obtained (the timing when the barcode is read) or the timing when a request to start payment is accepted. When transmitting the product identification information when a request to start payment is accepted, the mobile device may store the product identification information sequentially after reading the barcode. When transmitting the product identification information when a request to start payment is accepted, the mobile device may send the stored product identification information all at once to the cloud server.

[0117] (2) The cloud server stores registration information (cart information) including cart identification information that identifies the customer (mobile terminal). When the cloud server receives product identification information from the mobile terminal, it updates the registration information by adding the product identified by the product identification information to the registration information.

[0118] (3) Once the customer has completed registering the products they wish to purchase, they press the checkout button displayed on their mobile device. When the mobile device receives the button press, it displays a checkout code (e.g., a two-dimensional code) that encodes the cart identification information on the display (touch panel) of the mobile device.

[0119] (4) Then, the customer causes the customer-side scanner unit 206 of the registration and settlement device 20 to read the settlement code. After reading the settlement code, the registration and settlement device 20 obtains cart identification information from the read settlement code. Then, the registration and settlement device 20 requests the cloud server to send the registration information indicated by the cart identification information.

[0120] (5) When the cloud server receives a request to send registration information from the registration and settlement device 20, the cloud server identifies the registration information using the cart identification information included in the request. Then, the cloud server transmits the registration information to the registration and settlement device 20.

[0121] (6) Upon receiving the registration information from the cloud server, the registration settlement device 20 performs settlement based on the received registration information.

[0122] In the ninth modification, the functional units of the first registration unit 402, the second registration unit 403, and the audio control unit 404 are provided in the mobile terminal. The first registration unit 402 provided in the mobile terminal registers (press registration) a product based on an operation input of a preset key displayed on the display. The second registration unit 403 provided in the mobile terminal registers (scan registration) a product based on an image captured by a camera provided in the mobile terminal. The audio control unit 404 provided in the mobile terminal outputs the press registration information and the scan registration information as audio in different audio formats.

[0123] This makes it possible to prevent fraudulent behavior, such as a customer registering only one product when they have multiple products in their hands that are subject to touch registration. Also, because the displays of mobile devices are small, the preset keys may be too small to see during registration. In contrast, in Variation 9, a customer can register a product that has been touched and registered without looking at the display, while checking the registration type (touch registration or scan registration) and registration information (product name, number of items to be registered) using the audio mode.

[0124] Furthermore, the registration and settlement device 20 may be configured to output the registered points by voice when it reads the settlement code. Furthermore, if the registered products obtained by reading the settlement code include a product that requires confirmation by a store clerk (for example, a bottle of beer), the registration and settlement device 20 may be configured to output the registration information of the product (product name and registered points) by voice when it reads the store clerk code of the store clerk who comes to check. For example, the voice may say, "One bottle of beer (or alcoholic beverage as a category) has been registered." This allows the store clerk to easily understand the product to be confirmed and the registered points of that product.

[0125] (Variation 10: Voice output of product name during scan registration) Next, Modification 10 will be described. In the above-described embodiment, an example was described in which neither the product name nor the registered number of items is output as voice for the scan registration information (product name and registered number of items). The voice control unit 404 according to Modification 10 does not output the registered number of items as voice for the scan registration information, but outputs the product name as voice. Note that in scan registration, products are registered one by one through a scan operation, and quantity input is not accepted. Therefore, even if the registered number of items is not output as voice, the operator can understand that the number of items registered through scan registration is one. On the other hand, since the product name is output as voice, the operator can confirm the product that has been scanned and registered by voice.

[0126] (Modification 11: Another example of the second registration unit 403) Next, Modification 11 will be described. In the above-described embodiment, an example has been described in which the second registration unit 403 registers products based on the imaging results of the imaging unit. In addition to or instead of this configuration, the second registration unit 403 according to Modification 11 may register products (product recognition registration) by product recognition based on image analysis by the imaging unit (customer-side scanner unit 206). In this case, the second registration information (product name and registered number) is registration information registered by product recognition.

[0127] Furthermore, the second registration unit 403 may perform registration (read registration) based on the results of reading a wireless tag such as RFID (Radio Frequency Identification). In this case, the second registration information is the read and registered registration information. Note that, in the 11th modification, the voice control unit 404 may also output the first registration information (scan registration information) and the second registration information (registration information registered by item recognition or registration information registered by reading) as voice in different modes.

[0128] The embodiments will be summarized below. [Name of invention] Sales data processing device and program [Technical Field] The present invention relates to a sales data processing device and a program. [Background technology]

[0129] In recent years, self-checkout registers that allow customers to register products themselves have become widespread in stores (see, for example, Patent Document 1). Product registration can be based on operational input by the customer or based on the results of capturing an image of a barcode attached to the product. [Prior art document] [Patent documents] [Patent Document 1] JP 2020-017075 A [Summary of the Invention] [Problem to be solved by the invention] However, with conventional technology, it has been difficult for customers to smoothly register products at self-checkouts, and for store staff to efficiently monitor them, which has led to the problem that transactions cannot be carried out appropriately at self-checkouts. The present invention has been made in view of the above circumstances, and its purpose is to provide a technology that can support appropriate transactions at self-checkout registers.

[0130] [Means for solving the problem] (1) To solve the above-mentioned problems, one aspect of the present invention provides a sales data processing device in which a customer registers products themselves. The sales data processing device includes: a first registration means for registering products based on a customer's operation input to a display means; a second registration means for registering products using a means different from the first registration means; and a voice control means for outputting, in different voice modes, first registration information indicating the products registered by the first registration means and second registration information indicating the products registered by the second registration means. With this configuration, a customer can register products while checking the registration type (touch registration or scan registration) and the registration information (product name, number of items registered) using the voice mode, without looking at the customer-side display unit 205. This supports the customer's registration operation and improves the customer's work efficiency in registering. Furthermore, because the registration information is output by voice, a monitoring clerk can compare the registration information obtained from the registration settlement device 20 with the customer's products obtained by visual confirmation, making it easier to monitor the customer. This effectively prevents customer fraud. According to this embodiment, customer registration and store clerk monitoring can be efficiently supported, thereby supporting appropriate transactions at self-checkout registers.

[0131] (2) In the configuration of (1) above, the voice control means may output the product name and registered number of items registered as the first registration information by voice, and may not output the product name and registered number of items registered as the second registration information by voice. According to the above configuration, a customer can register a product by confirming the registration information (product name, registered quantity) of the product by voice without looking at the customer-side display 205. This supports the customer's touch registration operation and improves the customer's work efficiency in touch registration. Furthermore, because the touch registration information is output by voice, the monitoring clerk can compare the touch registration information obtained from the registration and settlement device 20 with the customer's product information obtained by visual confirmation, making it easy to monitor the customer. This effectively prevents fraudulent behavior by customers in touch registration. For example, it is possible to prevent fraud such as registering only one product without a barcode and then paying without registering the rest. This embodiment efficiently supports customer touch registration and clerk monitoring, thereby supporting proper transactions at self-checkout registers.

[0132] (3) In the configuration of (1) or (2) above, the voice control means may output the product name and registered number of items registered as the first registration information by voice, and may not output the registered number of items registered as the second registration information by voice. Since scanning registers one product at a time (as quantity input is not accepted), customers and store clerks can understand that the number of registered items through scan registration is 1, even if the number of registered items is not output aloud. Therefore, by not outputting the number of registered items, which is not important to customers and store clerks, it is possible to make it easier for customers and store clerks to recognize the voice of the touch registration information.

[0133] In the configuration (1) or (2) above, the first registration means may accept input of the quantity of the product and register the product, and the second registration means may register the product without accepting input of the quantity of the product. With the above configuration, customers can register products while confirming by voice that there are no erroneous entries in the number of registered items for the products they pressed to register. Furthermore, since scan registration does not accept input of quantities, products are always registered one at a time, and erroneous entry of the number of registered items is impossible. Therefore, by not outputting the scan registration information as voice, unnecessary information (the number of registered items for scan registration) can be prevented from being notified.

[0134] (4) In the configuration of (1) or (2) above, a mode control means may be provided for controlling the system to one of a plurality of modes, including a first mode in which the customer registers the product themselves and a second mode in which the store clerk registers the product, and the voice control means may be configured to output the first registration information in the first mode and the first registration information in the second mode in different voice formats. According to the above configuration, in the clerk registration mode, the touch registration information can be output as audio, for example, at a volume lower than that in the full self-service mode, depending on the skill of the clerk in operating the registration settlement device 20. For example, an inexperienced clerk can register the product by confirming the registration information (product name, registered quantity) of the product that has been touched and registered by audio, without looking at the clerk-side display unit 210. This supports the clerk's touch registration operation, improving the work efficiency of the clerk involved in touch registration.

[0135] (5) In the configuration of (4) above, the voice control means outputs the product name and the registered number of points registered as the first registration information by voice in the first mode, and does not output the product name and the registered number of points registered as the first registration information by voice in the second mode. Regardless of whether the first mode or the second mode is selected, the product name and the registered number registered as the second registration information may not be output as voice. According to the above configuration, in the clerk registration mode, the registration operation is performed by a clerk who is familiar with the operation, so it is possible to prevent the voice output of the touch registration information, thereby preventing the clerk from receiving voice notification of information that is unnecessary for the clerk.

[0136] (6) In the configuration of any one of (1) to (3) above, the voice control means may be configured to output the total number of registered products by voice when product registration is completed. With the above configuration, the customer can understand the total points through the audio output without looking at the customer-side display unit 205. Furthermore, because the total points are output by audio, the supervising clerk can easily monitor the customer by comparing the total points obtained from the registered settlement device 20 with the approximate total points obtained through visual confirmation. This effectively prevents fraudulent behavior by customers. For example, if the total points obtained by visual confirmation by the supervising clerk are several tens of points, but the audio output total points are only a few points, fraud can be immediately detected. Furthermore, fraudulent behavior by clerks can also be prevented. For example, if the customer involved in the transaction is an acquaintance of a clerk, fraud may occur, such as the clerk falsifying (reducing) the registered points for that customer. The audio output of the total points encourages other clerks to monitor the customer, thereby deterring such fraudulent behavior.

[0137] (7) In order to solve the above-mentioned problems, another aspect of the present invention is a program that causes a computer of a sales data processing device in which a customer registers products himself to function as a first registration means that registers products based on operational input by the customer to a display means, a second registration means that registers products by means different from the first registration means, and an audio control means that outputs, in different audio formats, first registration information indicating the products registered by the first registration means and second registration information indicating the products registered by the second registration means. According to the above configuration, a customer can register a product by confirming the registration information (product name, registered quantity) of the product by voice without looking at the customer-side display 205. This supports the customer's touch registration operation and improves the customer's work efficiency in touch registration. Furthermore, because the touch registration information is output by voice, the monitoring clerk can compare the touch registration information obtained from the registration and settlement device 20 with the customer's product information obtained by visual confirmation, making it easy to monitor the customer. This effectively prevents fraudulent behavior by customers in touch registration. For example, it is possible to prevent fraud such as registering only one product without a barcode and then paying without registering the rest. This embodiment efficiently supports customer touch registration and clerk monitoring, thereby supporting proper transactions at self-checkout registers.

[0138] In addition, all or part of the functions (input / output, storage, processing (including judgment)) of the registration and settlement device 20 described above may be realized by a device other than the device described as the entity that executes the function.

[0139] Specifically, in the above description, the registration and settlement device 20 has been described as having the following functional units: a mode control unit 401, a first registration unit 402, a second registration unit 403, and a voice control unit 404. All or some of these functional units may be provided in another computer device. For example, all or some of these functional units may be provided in the store controller 10, an external server device, or another computer device. Furthermore, the number of computer devices provided with these functional units is not limited to multiple, and may be one.

[0140] Specifically, for example, instead of the registration settlement device 20, the store controller 10 or an external server device may perform a process of outputting, in different audio formats, press registration information based on operational input by the customer and scan registration information based on the imaging results of the customer-side scanner unit 206.

[0141] In relation to the above, the registration and settlement device 20 may function as a so-called thin client specialized in the input / output interface portion with respect to product registration and settlement. In other words, the registration and settlement device 20 may accept various inputs (operation by an operator, detection by a device such as a scanner), transmit the input information (operation information, scan information, etc.) to a cloud server, receive the processing results of the cloud server based on the input information (updated screen information, device control information, etc.), and perform various outputs (display on a display unit, control of a device).

[0142] The programs for implementing the sales data processing system St and the registration and settlement device 20 described above may be recorded on a computer-readable recording medium and loaded into a computer system for execution. The term "computer system" as used herein includes hardware such as an OS and peripheral devices. The term "computer-readable recording medium" also refers to portable media such as USB (Universal Serial Bus) flash memory, SSD (Solid State Drive), flexible disk, optical magnetic disk, ROM, and CD-ROM, as well as storage devices such as hard disks built into computer systems. The term "computer-readable recording medium" also includes devices that retain a program for a certain period of time, such as volatile memory (RAM) within a computer system that acts as a server or client when the program is transmitted via a network such as the Internet or a communication line such as a telephone line. The program may also be transmitted from a computer system storing the program to another computer system via a transmission medium or by transmission waves within the transmission medium. The term "transmission medium" used to transmit the program refers to a medium capable of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. The program may also be a program for implementing some of the functions described above, or may be a so-called differential file (differential program) that can implement the functions described above in combination with a program already stored in the computer system. [Explanation of symbols]

[0143] St...Sales data processing system, 10...Store controller, 20...Registration and settlement device, 201...CPU, 202...ROM, 203...RAM, 204...Hard disk, 205...Customer side display unit, 206...Customer side scanner unit, 208...Card payment unit, 209...Change dispenser, 210...Store clerk side display unit, 211...Key operation unit, 212...Store clerk side scanner unit, 215...Communication unit, 216...Camera, 401...Mode control unit, 402...First registration unit, 403...Second registration unit, 404...Audio control unit

Claims

1. A sales data processing device in which customers register products themselves, a first registration means for registering a product based on an operation input to the display means by a customer; a second registration means for registering the product by a means different from the first registration means; a voice control means for outputting, in different voice formats, first registration information indicating the product registered by the first registration means and second registration information indicating the product registered by the second registration means; A sales data processing device comprising:

2. The audio control means a voice output of the product name and the registered number registered as the first registration information; The product name and the registered number registered as the second registration information are not output by voice.

2. The sales data processing device according to claim 1.

3. The audio control means a voice output of the product name and the registered number registered as the first registration information; The number of registered items registered as the second registration information is not output as voice.

2. The sales data processing device according to claim 1.

4. a mode control means for controlling the system to one of a plurality of modes including a first mode in which a customer registers an item by himself / herself and a second mode in which a store clerk registers an item; the voice control means outputs the first registration information in the first mode and the first registration information in the second mode in different voice modes.

4. The sales data processing device according to claim 1, wherein the sales data processing device is a sales data processing device.

5. The audio control means In the first mode, the product name and the registered number registered as the first registration information are output by voice; In the second mode, the product name and the registered number registered as the first registration information are not output by voice. Regardless of whether the first mode or the second mode is selected, the product name and the registered number registered as the second registration information are not output by voice.

5. The sales data processing device according to claim 4.

6. When the registration of the products is completed, the voice control means outputs the total number of registered products by voice.

4. The sales data processing device according to claim 1, wherein the sales data processing device is a sales data processing device.

7. A sales data processing device computer that allows customers to register their own products. a first registration means for registering a product based on an operation input to the display means by a customer; a second registration means for registering the product by a means different from the first registration means; a voice control means for outputting, in different voice formats, first registration information indicating the product registered by the first registration means and second registration information indicating the product registered by the second registration means; A program characterized by functioning as

Images