Support apparatus, support method, and program

Abstract

To provide a support apparatus, a support method, and a program capable of securing prompt response to an accident.SOLUTION: A support apparatus is configured to: acquire acceleration data indicating acceleration of a vehicle and contract data corresponding to the vehicle; determine whether an impact corresponds to a serious accident in a plurality of accident types, based on the acceleration data and the contract data; transmits, when the impact is determined to be an impact corresponding to a serious accident, an instant payment notification which is a notification about insurance payout in a shorter period than the case where the impact is not a serious accident. Accordingly, a quick response to an accident can be secured.SELECTED DRAWING: Figure 10

Description

[Technical Field]

[0001] The present invention relates to an assistance device, an assistance method, and a program. [Background technology]

[0002] There is a device called a drive recorder that can record video of the vehicle's direction of travel while it is traveling. By installing such a drive recorder in the vehicle that the driver is driving, the driver can use it to explain the situation in the event of an accident and to estimate the cause of the accident. For example, Patent Document 1 discloses a drive recorder that prevents video from being recorded at times unrelated to the accident, detects with high accuracy whether or not an impact that requires video recording has occurred, and is useful for insurance payment. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent No. 6647650 Summary of the Invention [Problem to be solved by the invention]

[0004] The video recorded by the drive recorder is analyzed at a comprehensive center. Depending on the circumstances of the accident, an operator at the comprehensive center will contact a road service provider or an emergency service (such as a fire department or a private emergency service provider) to respond to the accident. The video recorded by the drive recorder is also analyzed by an insurance company, which calculates the percentage of fault, etc., depending on the circumstances of the accident. Therefore, the drive recorder described in Patent Document 1 records video sufficient to allow the percentage of fault, etc. to be calculated, and insurance payments are made based on this video and actual investigations. However, in the case of major accidents requiring urgency, such as total loss accidents, it takes time to pay insurance payments, leaving room for improvement in terms of ensuring prompt accident response.

[0005] The present invention has been made to solve the above-mentioned problems, and has an object to provide an assistance device, an assistance method, and a program that can ensure a rapid response to an accident. [Means for solving the problem]

[0006] In order to achieve the above object, a support device according to a first aspect of the present invention comprises: an acquisition unit that acquires acceleration data indicating the acceleration of a vehicle and contract data corresponding to the vehicle; a determination unit that determines whether or not the impact corresponds to an extra-large accident among a plurality of accident types based on the acceleration data and the contract data acquired by the acquisition unit; a notification unit that, when the determination unit determines that the impact corresponds to the extra-large accident, issues an immediate payment notification that the insurance payment will be made in a shorter period of time than when the determination unit determines that the impact does not correspond to the extra-large accident; The present invention is characterized by comprising:

[0007] The oversized accident is an accident in which the compensation for the vehicle is total loss, the determination unit determines that the accident is an oversized accident when the contents indicated by the acceleration data and the contract data satisfy a preset condition. This may be done.

[0008] the determination unit determines that the accident is an over-sized accident when the contents indicated by the acceleration data, vehicle model data indicating the vehicle model and vehicle price data indicating the price of the vehicle included in the contract data satisfy the preset conditions. This may be done.

[0009] The predetermined conditions are learned based on the acceleration data, the vehicle model data, and the vehicle price data corresponding to the large-scale accident for which the immediate payment notice was notified by the notification unit in the past. This may be done.

[0010] When the determination unit determines that the impact corresponds to the extra-large accident, the notification unit notifies the immediate payment notification to a terminal of an insurance company corresponding to the vehicle via a network. This may be done.

[0011] In order to achieve the above object, a support method according to a second aspect of the present invention comprises: A support method using a support device, an acquisition step of acquiring acceleration data indicating an acceleration of a vehicle and contract data corresponding to the vehicle; a determination step of determining whether the impact corresponds to an extra-large accident among a plurality of accident types based on the acceleration data and the contract data acquired in the acquisition step; a notification step of issuing an immediate payment notification, which is a notification that insurance money will be paid in a shorter period of time than when it is determined that the impact does not correspond to the extra-large accident, if the determination step determines that the impact corresponds to the extra-large accident; The present invention is characterized by comprising:

[0012] In order to achieve the above object, a program according to a third aspect of the present invention comprises: Computer, an acquisition unit that acquires acceleration data indicating the acceleration of a vehicle and contract data corresponding to the vehicle; a determination unit that determines whether or not the impact corresponds to an extra-large accident among a plurality of accident types based on the acceleration data and the contract data acquired by the acquisition unit; a notification unit that, when the determination unit determines that the impact corresponds to the extra-large accident, issues an immediate payment notification that the insurance payment will be made in a shorter period of time than when the determination unit determines that the impact does not correspond to the extra-large accident; The present invention is characterized in that it functions as a [Effects of the Invention]

[0013] According to the present invention, it is possible to provide a support device, a support method, and a program that can ensure a rapid response to an accident. [Brief explanation of the drawings]

[0014] [Figure 1] FIG. 1 illustrates an example of a recording system according to an embodiment. [Figure 2] FIG. 2 is a schematic diagram showing a state in which the embodiment is viewed from inside the vehicle and facing forward. [Figure 3] FIG. 1 is a diagram illustrating an example of a drive recorder according to an embodiment. [Figure 4] FIG. 1 is a functional block diagram of a drive recorder according to an embodiment. [Figure 5] FIG. 2 is a functional block diagram of a general center server according to an embodiment. [Figure 6] 1 is a flowchart illustrating an example of a processing flow according to an embodiment. [Figure 7] 1A and 1B are diagrams showing an example of acceleration detected by an acceleration measuring unit in an embodiment, in which (A) is a diagram showing an example of forward / backward acceleration, and (B) is a diagram showing an example of left / right acceleration. [Figure 8] 1A and 1B are diagrams showing an example of acceleration detected by an acceleration measuring unit in an embodiment, in which (A) is a diagram showing an example of forward / backward acceleration, and (B) is a diagram showing an example of left / right acceleration. [Figure 9] 10 is a flowchart illustrating an example of a transmission process according to an embodiment. [Figure 10] 10 is a flowchart illustrating an example of an analysis process according to an embodiment. [Figure 11] FIG. 10 is an explanatory diagram showing an example of a list of conditions for determining an extra-large accident according to the embodiment. [Figure 12] 1A and 1B are flowcharts showing an example of a payment process according to an embodiment, in which (A) is a flowchart showing an example of a normal payment process, and (B) is a flowchart showing an example of an immediate payment process. DETAILED DESCRIPTION OF THE INVENTION

[0015] Hereinafter, embodiments of the present invention will be described with reference to the drawings, in which the same or corresponding parts are designated by the same reference numerals.

[0016] FIG. 1 is a diagram illustrating an example of a recording system according to this embodiment. In the recording system 1 according to this embodiment, a drive recorder 10 (see FIGS. 2 and 3) is mounted on a policyholder's vehicle 1000, and the drive recorder 10 is connected to a cloud storage server (not shown) and a general center server 30 via wireless communication over a network (including a public line network, etc.). While this embodiment illustrates an example in which the drive recorder 10 is connected to the cloud storage server (not shown) and the general center server 30 via wireless communication over a network (including a public line network, etc.), a dedicated mirror-type terminal device having similar functions may be provided and installed in place of the mirror 1300 (see FIG. 2). The drive recorder 10 records video based on an impact and transmits the recorded video together with necessary information to a cloud storage server.

[0017] A data storage area for this customer service is secured in the cloud storage server. More specifically, a data storage area that can be accessed by the general center server 30 or the like is secured for each drive recorder 10 installed in the vehicle 1000.

[0018] The general center server 30 is composed of one or more computers, and is connected to terminal devices (not shown) installed in the general center and operated by each operator of the general center. The general center operator can communicate with the drive recorder 10 installed in the vehicle 1000, road service providers, emergency services (fire departments and private emergency service providers), etc., using, for example, a headset connected to the terminal device. The general center provides accident response services according to the circumstances of the accident. The general center server 30 corresponds to a support device. The general center server 30 is also connected to the accident analysis devices and terminals of each insurance company via a network, and is capable of sending and receiving various data.

[0019] Although not shown in the figure, a road service provider system, an emergency service system, and the like are also connected to the network, and these systems also acquire data from a specified data storage area in the cloud storage server in response to a request from the general center server 30. Also connected to the network are an insurance company's accident analysis device and a terminal, although not shown in the figure. The accident analysis device has the function of acquiring vehicle data measured by a sensor equipped in the accident vehicle 1000 (hereinafter, sometimes referred to as the "own vehicle" for convenience) and video data captured by a camera equipped in the drive recorder 10 of the vehicle 1000 from the cloud storage server via the network, and analyzing the circumstances of the accident caused by the vehicle 1000 based on the acquired vehicle data and video data.

[0020] The terminal is operated by, for example, an insurance company operator, and displays the accident situation analyzed by the accident analysis device, accident cases corresponding to the accident conditions, and images generated by the accident analysis device. The terminal can be any information processing device equipped with a display, such as a personal computer (PC), laptop computer, tablet terminal, or smartphone. The accident analysis device and the terminal start processing to pay insurance claims in response to a notification from the general center server 30 (a normal payment notification or an immediate payment notification, which will be described later).

[0021] FIG. 2 shows the interior of the vehicle 1000 looking forward from the vehicle 1000. The drive recorder 10 includes a camera, which is attached to the front portion or windshield of the vehicle 1000 as shown in the figure so as to be able to capture images at least in the direction in which the vehicle 1000 is traveling. The camera may also be capable of capturing images of the side and rear of the vehicle 1000. As shown in FIG. 2, a well-known automatic diagnostic system 1400 (e.g., an OBD (On-Board Diagnostic system-II)) is installed inside the vehicle 1000, and the automatic diagnostic system 1400 is connected to the drive recorder 10.

[0022] An example of a drive recorder 10 is shown in Figure 3. A lens of an imaging device 15 (camera) is provided on the front of the drive recorder 10. A fixing unit 20 is a base for fixing the drive recorder 10 to the windshield of the vehicle 1000. The acceleration in the front-rear direction measured by the acceleration sensor (acceleration measuring unit 1160 shown in Figure 4) corresponds to the acceleration in the X-axis direction. Similarly, the acceleration in the left-right direction corresponds to the acceleration in the Y-axis direction, and the acceleration in the up-down direction corresponds to the acceleration in the Z-axis direction.

[0023] 4 shows a functional block diagram of the drive recorder 10 according to this embodiment. The drive recorder 10 mounted on the vehicle 1000 includes a first communication unit 1110, a second communication unit 1120, a positioning unit 1130, a video recording unit 1140, a sound recording unit 1150, an acceleration measurement unit 1160, an automatic diagnosis data acquisition unit 1170, a control unit 1180, a determination unit 1180A, and a memory unit 1200.

[0024] The drive recorder 10 according to this embodiment acquires the acceleration and vehicle speed of the vehicle 1000 to which the drive recorder 10 is attached, and determines whether or not an impact requiring video recording has occurred based on the acquired acceleration and vehicle speed. If an impact requiring video recording has occurred, the drive recorder 10 records video data before and after the timing at which it is determined that the impact has occurred.

[0025] The control unit 1180 is composed of processors such as a CPU (Central Processing Unit) and a GPU (Graphical Processing Unit), and causes each component to execute processing related to this customer service in accordance with a program (not shown) stored in the storage unit 1200. The control unit 1180 also has a determination unit 1180A. The determination unit 1180A has a function of determining that an impact requiring video recording has occurred when the acceleration and vehicle speed measured by the acceleration measurement unit 1160 meet at least one of the determination criteria corresponding to each of multiple accident types (minor accident, medium accident, major accident) included in the determination criteria data stored in the storage unit 1200. More specifically, the determination unit 1180A determines that an impact requiring video recording has occurred when the acceleration and vehicle speed meet at least one of the determination criteria corresponding to a minor accident (first accident type), a medium accident (second accident type), and a major accident (third accident type). In addition, the determination unit 1180A has the function of making various determinations such as determining the vehicle and determining additional conditions.

[0026] A minor accident is an accident in which the impact on the vehicle 1000 is small, for example, a collision accident at an extremely low speed of approximately 10 km or less, or a situation in which the driver suddenly brakes and stops the vehicle even though the collision does not actually occur. A medium accident is an accident in which the impact on the vehicle 1000 is medium, for example, an accident in which the speed at the time of collision is approximately 10 km to 20 km. A major accident is an accident in which the airbag is deployed, for example, an accident in which the speed at the time of collision is 20 km or more.

[0027] The definitions of minor, medium, and major accidents are merely examples, and the present embodiment is not limited to these. Furthermore, the speed at the time of collision used in explaining the definitions of minor, medium, and major accidents is merely used for the convenience of explanation to make it easier to visualize the magnitude of the impact, and is not limited to these. The present embodiment is not limited to the three-stage classification of minor, medium, and major accidents. Accidents may be classified into more types depending on the magnitude of the impact applied to the vehicle 1000.

[0028] The first communication unit 1110 is a communication unit for communicating with a general center or the like using, for example, VoIP (Voice over Internet Protocol) or the like. However, it may also be a communication function of a general mobile phone. The second communication unit 1120 has a function for transmitting data to a cloud storage server, for example, in packets.

[0029] Furthermore, when instructed by the control unit 1180, the positioning unit 1130 acquires the absolute position (for example, latitude and longitude) of the vehicle 1000 using, for example, a GPS (Global Positioning System) or the like, and stores the position in the storage unit 1200.

[0030] The recording unit 1140 stores, for example, video data (image data) captured by the imaging device 15 (camera) mounted on the drive recorder 10 in the memory unit 1200. The sound recording unit 1150 stores sound data input from a microphone in the memory unit 1200. The sound recording unit 1150 may be integrated with the recording unit 1140. Furthermore, the recording unit 1140 continuously records images when instructed to operate by, for example, the control unit 1180, and stores the images in the memory unit 1200. The control unit 1180 is capable of extracting both video data for a certain period of time before a specific time and video data for a certain period of time after the specific time. The same applies to the sound recording unit 1150. The recording unit 1140 is capable of capturing video images of the outside of the vehicle 1000 and video images of the inside of the vehicle 1000.

[0031] The acceleration measurement unit 1160 measures the acceleration value using, for example, an acceleration sensor and outputs the value to the control unit 1180. When instructed by the control unit 1180, the automatic diagnosis data acquisition unit 1170 acquires automatic diagnosis data from the automatic diagnosis system 1400 installed inside the vehicle 1000. Note that the automatic diagnosis data may include vehicle speed data indicating the vehicle speed of the vehicle 1000.

[0032] The storage unit 1200 is composed of storage devices such as a memory, an HDD (Hard Disk Drive) and / or an SSD (Solid State Drive), and stores in advance device data such as a company name, an organization name, a vehicle registration number, a driver identifier (ID), and a telephone number, and also stores data acquired by each component in response to instructions from the control unit 1180. The storage unit 1200 stores various determination criteria data used by the determination unit 1180A when determining whether or not an accident has occurred, and video data which is video captured by the imaging device 15 (camera).

[0033] In addition, although not shown in the figure, the drive recorder 10 has an input section that accepts information input, such as an operation button or a touch panel (the input device may include a recording section 1150), and an output section that has the function of outputting information, such as a display or speaker.

[0034] FIG. 5 shows a functional block diagram of the general center server 30. The general center server 30 includes functional units such as a receiver 311, a vehicle extractor 312, a policyholder database (DB) 313, a data acquisition unit 314, a data storage unit 315, a data output processor 316, an input processor 317, an analysis processor 318, an external notification processor 319, a response data storage unit 320, a call processor 321, and an insurance company notification unit 322. The general center server 30 includes a processor such as a central processing unit (CPU) or a graphical processing unit (GPU), memory, a storage device such as a hard disk drive (HDD) and / or a solid state drive (SSD), a communication interface (IF) for wired or wireless communication, an input device for accepting input operations, and an output device for outputting information. These functional units work together to realize the functions of the general center server 30. Note that the functions of the general center server 30 may be realized in cooperation with a terminal device, and therefore, some functions may be provided on the terminal device.

[0035] The receiving unit 311 receives an incoming call from the drive recorder 10 addressed to a predetermined phone number, identifies the phone number of the drive recorder 10 by caller ID notification, and outputs the phone number to the vehicle extraction unit 312. The receiving unit 311 transfers the incoming call from the drive recorder 10 to the terminal device of an available operator based on predetermined rules.

[0036] The policyholder DB313 stores, in association with each other, for example, telephone numbers, contract data, and access information (e.g., URI (Uniform Resource Identifier)) for identifying a data storage area in a cloud storage server. At least a portion of the access information may be identified using some kind of function based on the telephone number, vehicle registration number, etc. The contract data in the policyholder DB313 includes, for example, personal information such as the name, address, and age of the policyholder, as well as vehicle model information indicating the model of the contracted vehicle and vehicle price information indicating the price of the contracted vehicle.

[0037] The vehicle extraction unit 312 reads out the contract data and access information stored in the subscriber DB 313 from the telephone number of the drive recorder 10, outputs the contract data and access information to the data output processing unit 316, and outputs the access information to the data acquisition unit 314.

[0038] Based on the access information, the data acquisition unit 314 acquires data from a data storage area in the cloud storage server and stores the data in the data storage unit 315. The data output processing unit 316 executes processing for outputting the contract data and the data stored in the data storage unit 315 to the terminal device to which the incoming call is to be forwarded, as determined by the receiving unit 311.

[0039] The analysis processing unit 318 performs a predetermined analysis process on the video data stored in the data storage unit 315, outputs the analysis results to a terminal device via the data output processing unit 316, and stores them in the response data storage unit 320. The analysis processing unit 318 also has a function of determining whether or not an accident is a major accident based on vehicle model information, vehicle price information, and a list of major accident determination conditions (see FIG. 11) stored in a memory unit (not shown). The external notification processing unit 319 transmits data including access information and information for contacting the vehicle 1000 (such as the phone number of the drive recorder 10) to a road service provider system or an emergency service system. The call processing unit 321 executes processing for making a call to the drive recorder 10 in the vehicle 1000.

[0040] The input processing unit 317 causes the data output processing unit 316, analysis processing unit 318, external notification processing unit 319, call processing unit 321, etc. to perform processing in response to instructions or input from the terminal device. The input processing unit 317 also stores data related to actions taken in response to calls from the drive recorder 10 in the action data storage unit 320. The data stored in the action data storage unit 320 includes access information and contract data, and may also include text data entered on the terminal device.

[0041] Based on the data stored in the response data storage unit 320, the insurance company notification unit 322 performs processing such as sending an email to the insurance company (agency) that sold the automobile insurance, etc. related to the vehicle 1000 in which the accident occurred. This allows information to be shared with the insurance company. In addition, the insurance company notification unit 322 sends a payment notice based on the analysis results of the analysis processing unit 318 to the accident analysis device and terminal of the insurance company (agency). This causes the insurance company (agency) to start processing to pay the insurance money.

[0042] 6 is a flowchart showing an example of a processing flow when the drive recorder 10 determines whether or not an impact has occurred. The determination unit 1180A determines whether or not an impact has occurred by repeatedly performing the processes from step S51 to step S61 shown in FIG. 6 while the power supply of the drive recorder 10 is ON.

[0043] The control unit 1180 acquires acceleration data and vehicle speed data (step S51). Specifically, in step S51, the control unit 1180 acquires acceleration data in the forward / backward, left / right, and up / down directions measured by the acceleration measurement unit 1160. The control unit 1180 also acquires, as vehicle speed data, the moving speed of the vehicle 1000 calculated based on the change over time in the absolute position of the vehicle 1000 measured by the positioning unit 1130. Note that, if the vehicle speed data is included in the automatic diagnosis data acquired from the automatic diagnosis system 1400 installed inside the vehicle 1000, the vehicle speed data is acquired from the automatic diagnosis data.

[0044] The output value from the acceleration measurement unit 1160 is an acceleration in the opposite direction to the acceleration actually applied to the drive recorder 10. For example, assume that the driver suddenly brakes, causing a deceleration G of 0.6 G to be applied to the drive recorder 10. In this case, the acceleration measurement unit 1160 outputs data indicating that an acceleration of 0.6 G has occurred in the forward direction (the X-axis direction shown in FIG. 3). In the following description, except for the description of the specific examples shown in FIGS. 6 and 11, acceleration and deceleration refer to the acceleration and deceleration occurring in the drive recorder 10, rather than the output value from the acceleration measurement unit 1160. Furthermore, deceleration refers to negative acceleration.

[0045] After executing the process of step S51, control unit 1180 determines whether or not the acceleration data and vehicle speed data acquired in step S51 match the determination criteria corresponding to a major accident based on the determination criteria data stored in storage unit 1200 (step S52). Specifically, in the process of step S52, determination unit 1180A of control unit 1180 determines that the determination criteria corresponding to a major accident are met if the sum of the maximum value of the magnitude of the acceleration in the forward / backward direction and the maximum value of the magnitude of the acceleration in the left / right direction is greater than a predetermined threshold (first threshold) set in advance, and the time when the maximum value of the magnitude of the acceleration in the forward / backward direction is measured and the time when the maximum value of the magnitude of the acceleration in the left / right direction is measured are within a predetermined period (first period).

[0046] 7A and 7B show examples of accelerations detected by the acceleration measurement unit 1160 when a major accident occurs. The vertical axis in FIG. 7A represents acceleration in the forward / backward direction, and the horizontal axis represents time. The vertical axis in FIG. 7B represents acceleration in the left / right direction, and the horizontal axis represents time. Graph AC3 represents acceleration in the forward / backward direction, and graph AC4 represents acceleration in the left / right direction. In the process of step S52 shown in FIG. 6, the determination unit 1180A determines that the determination condition corresponding to a major accident is satisfied if the sum of the maximum value g1 of acceleration in the forward / backward direction shown in FIG. 7A and the maximum value g2 of acceleration in the left / right direction shown in FIG. 7B is greater than a predetermined threshold (first threshold), and the time t3 when the maximum value g1 of acceleration in the forward / backward direction was measured and the time t4 when the maximum value g2 of acceleration in the left / right direction was measured are within a predetermined period (first period). The predetermined period (first period) may be set in advance, for example, 0.05 to 0.1 seconds, and may be changeable by an administrator. The predetermined threshold (first threshold) may be, for example, about 6 to 8 G, but is not limited to this, and may be set in advance. The predetermined threshold (first threshold) may also be changeable by an administrator.

[0047] The criteria for determining a major accident do not just sum up acceleration values ​​at the same time, as in the criteria for determining a medium-sized accident (described in detail below), but also allow for the summation of acceleration values ​​at different times. This is because the more serious the accident, the shorter the time it takes for the impact to occur and the more likely it is that there will be subtle discrepancies in the timing of the impact in the front-to-back and left-to-right directions, making it difficult to accurately determine whether it is a major accident simply by summing acceleration values ​​at the same time. If subtle discrepancies occur, the method of combining instantaneous values, as in the case of a medium-sized accident, will not be able to make an appropriate determination, but this problem is solved by allowing the summation of the maximum values ​​of acceleration in the front-to-back and left-to-right directions, i.e., the acceleration values ​​at different times.

[0048] If it is determined in step S52 shown in FIG. 6 that the condition for a major accident is met (step S52; Yes), the control unit 1180 extracts the video data as extracted data (step S53). Specifically, in the processing of step S53, the control unit 1180 extracts, for example, video data with a resolution sufficient for an insurance company operator to calculate the degree of fault in the accident, etc., as the extracted data. Note that in the processing of step S53, the extracted data may be extracted in two stages, such as extracting video data with a resolution sufficient for an operator at the general center to determine whether or not a rescue request is necessary, i.e., video data with a resolution sufficient for determining the degree of injury (low-resolution video data), and then extracting video data with a resolution sufficient for an insurance company operator to calculate the degree of fault in the accident, etc. (high-resolution video data) at a later timing. The video data includes video data captured by the recording unit 1140 and audio data recorded by the audio recording unit 1150, and the video data extracted in step S53 is internal video data and external video data. When extracting extracted data in two stages, only the video data (excluding the audio data) may be extracted first. In addition, in step S53, other data may be extracted, such as the date and time acquired from the clock, the position data acquired by the positioning unit 1130, the detected acceleration, and the automatic diagnosis data acquired by the automatic diagnosis data acquisition unit 1170. In step S53, device data such as the vehicle registration number and telephone number, and acceleration data are extracted together with the video data.

[0049] After executing the process of step S53, the control unit 1180 performs a transmission process (step S54). As a result, the data extracted in step S53 is quickly transmitted to the cloud storage server. The accident situation is then analyzed at the general center, and an accident response such as dispatching an ambulance is carried out as necessary. The transmission process is also carried out at step S60, which will be described later.

[0050] 6, if it is determined that the acceleration data and vehicle speed data acquired in step S51 do not match the criteria for determining a major accident (step S52; No), the determination unit 1180A determines whether the acceleration data and vehicle speed data acquired in step S51 match the criteria for determining a minor or medium accident based on the criteria data stored in the storage unit 1200 (step S55). Specifically, in the processing of step S55, the determination unit 1180A calculates a moving average value for the magnitude of acceleration in the forward / rearward direction over a predetermined period (second period), and if it detects that the calculated moving average value is greater than a predetermined threshold (second threshold) and that the deceleration of the vehicle speed is equal to or greater than a predetermined deceleration (first deceleration), it determines that the criteria for determining a minor accident are met.

[0051] FIG. 8(A) shows an example of acceleration detected by the acceleration measuring unit 1160 when a driver who senses an accident suddenly brakes to a stop. FIG. 8(B) shows an example of acceleration detected by the acceleration measuring unit 1160 when the vehicle goes over a bump. The vertical axis represents longitudinal acceleration, and the horizontal axis represents time. Period P1 represents a predetermined period (second period) for calculating a moving average value. Threshold P2 represents a predetermined threshold (second threshold). Graphs AC1 and AC2 represent longitudinal acceleration, and graphs MA1 and MA2 represent moving average values ​​of longitudinal acceleration. The predetermined period (second period) may be, for example, 0.5 seconds, but is not limited to this. The predetermined threshold (second threshold) may be, for example, approximately 0.5 to 0.7 G, but is not limited to this. The second period and second threshold may be predetermined, like the first period and first threshold, and may be configurable by an administrator.

[0052] In the example of FIG. 8(A), the moving average value MA1 of the acceleration in the forward / backward direction exceeds the threshold value P2 at time t1. Therefore, the determination unit 1180A determines that the acceleration meets the criteria for a minor accident at time t1. On the other hand, in the example of FIG. 8(B), the moving average value MA2 of the acceleration in the forward / backward direction does not exceed the threshold value P2. Therefore, the determination unit 1180A determines that the criteria for a minor accident are not met.

[0053] The determination unit 1180A may determine whether the deceleration of the vehicle speed is equal to or greater than a predetermined deceleration (first deceleration) during a predetermined time (third period) before and after the time t1 at which the moving average value becomes greater than a predetermined threshold (second threshold). The predetermined time (third period) may be, for example, 2 seconds or 3 seconds, but is not limited to this. Furthermore, the determination unit 1180A may determine that the time t1 is the time at which an impact occurred, the video of which should be recorded, and record the video data before and after the time t1.

[0054] As mentioned above, a minor accident is assumed to be a collision at an extremely low speed or a situation where the driver suddenly brakes to a stop even though it does not result in an accident. By detecting a minor accident when the moving average value of the magnitude of acceleration is a predetermined threshold (second threshold) and the deceleration is equal to or greater than a predetermined deceleration, it is possible to prevent a minor accident from being erroneously determined to be a minor accident due to minute vibrations on the road.

[0055] Furthermore, by using the deceleration rather than the magnitude of the acceleration in the longitudinal direction to determine whether the driver has suddenly braked, it is possible to more accurately determine the deceleration.

[0056] 6, the determination unit 1180A sums the magnitude of the acceleration in the left-right direction and the magnitude of the acceleration in the front-rear direction at the same time, and if the sum is greater than a predetermined threshold (third threshold), determines that the determination condition corresponding to a medium accident is met. The predetermined threshold (third threshold) may be, for example, about 2 to 4 G, but is not limited to this. Note that the third threshold may also be predetermined like the first threshold, and may be changeable by the administrator.

[0057] The judgment unit 1180A may determine that the time t2 (not shown) when the total value becomes greater than a predetermined threshold value (third threshold value) is the time when an impact occurred at which the video should be recorded, and record the video data before and after that time.

[0058] The judgment criteria for a medium-sized accident are to combine the acceleration in the left-right direction and the front-rear direction and detect whether the combined value exceeds a certain value. This is because, unlike a minor accident, a medium-sized accident causes an instantaneous increase in acceleration when two vehicles come into contact with each other and then an immediate decrease in acceleration. The judgment unit 1180A that executes the process of step S55 corresponds to a judgment unit that judges which of a plurality of accident types the impact corresponds to, and step S55 corresponds to a judgment step that judges which of a plurality of accident types the impact corresponds to.

[0059] In step S55, if it is determined that the condition of a minor accident or a medium accident is met (step S55; Yes), the determination unit 1180A acquires information indicating whether the type of the vehicle 1000 in which the drive recorder 10 is installed is a large vehicle, and determines whether the vehicle 1000 is a large vehicle (step S56). The type of the vehicle in which the drive recorder 10 is installed may be a type that is preset by the user via a user interface or the like provided in the drive recorder 10 when installing the drive recorder 10 in the vehicle. Note that a large vehicle refers to a vehicle such as a truck, bus, trailer, etc.

[0060] If it is determined in step S56 that the vehicle 1000 is a large vehicle (step S56; Yes), the determination unit 1180A further determines whether the vehicle speed is suddenly decreasing based on whether the deceleration of the vehicle speed is equal to or greater than a predetermined deceleration (second deceleration) (step S57). The predetermined deceleration (second deceleration) may be the same as or different from the predetermined deceleration (first deceleration) described in the determination criteria for minor accidents. The first deceleration and the second deceleration may be predetermined, like the first threshold value, and may be changeable by the administrator. In step S57, it is sufficient to determine that the vehicle speed is suddenly decreasing if the deceleration of the vehicle speed is equal to or greater than the predetermined deceleration (second deceleration).

[0061] In large vehicles, there is a possibility that the vehicle body may be subjected to large impacts due to vibrations while driving caused by loading and unloading luggage or carrying heavy objects such as vehicles. However, by providing the processing of step S56, the possibility of erroneous judgments occurring in such cases can be reduced.

[0062] If it is determined in step S56 that the vehicle 1000 is not a large vehicle (step S56; No), or if it is determined in step S57 that the speed has suddenly decreased (step S57; Yes), the determination unit 1180A further determines whether at least one of the additional conditions described below is met (step S58). Note that in step S58, if it is determined that at least one additional condition is met, the process proceeds to step S59, and if it is determined that none of the additional conditions are met, the process proceeds to step S61. However, alternatively, the process may proceed to step S59 only if it is determined that all of the additional conditions are met, and proceed to step S61 in all other cases.

[0063] (Supplementary Provision 1) When the determination unit 1180A detects that the vehicle speed has reached zero, it determines that an impact requiring video recording has occurred. The timing for determining whether the vehicle speed is zero may be, for example, after a predetermined time has elapsed (for example, 10 seconds or 15 seconds) from the timing at which it is determined that an impact requiring video recording has occurred. This is because a vehicle usually stops when an accident occurs. Also, if the vehicle speed is not zero at that timing, that is, if the vehicle is moving, it is considered that no accident or the like has occurred, and therefore it may be determined that the impact is not requiring video recording. In other words, supplementary condition 1 is that the vehicle speed is zero.

[0064] (Supplementary Provision 2) The determination unit 1180A determines that an impact requiring video recording has occurred when the magnitude of the vertical acceleration exceeds a predetermined threshold (fifth threshold) and is equal to or less than a predetermined percentage of the sum of the vertical acceleration and the horizontal acceleration. In other words, supplementary condition 2 is that the magnitude of the vertical acceleration exceeds a predetermined threshold (fifth threshold) and is equal to or less than a predetermined percentage of the sum of the vertical acceleration and the horizontal acceleration. The predetermined threshold (fifth threshold) may be, for example, 0.1 G, but is not limited thereto. The predetermined percentage may be, for example, 2%, but is not limited thereto. The predetermined threshold (fifth threshold) and the predetermined percentage may be predetermined and may be configurable by an administrator.

[0065] Basically, the greater the acceleration, the more likely it is an accident, but if there is strong acceleration in the vertical direction compared to the acceleration in the horizontal direction, it is possible that the vehicle simply bounced up and down on a bump, etc. By setting Supplementary Condition 2, it is possible to reduce the possibility of a false judgment in such cases.

[0066] (Supplementary Condition 3) The determination unit 1180A may further determine that an impact requiring video recording has occurred if the sum of the magnitude of the acceleration in the left-right direction, the magnitude of the acceleration in the front-rear direction, and the magnitude of the acceleration in the up-down direction during a predetermined determination period is within a predetermined range. The predetermined determination period may be, for example, from two minutes ago to the current time, but is not limited to this. The predetermined range is preferably set to a range from the acceleration normally measured when the drive recorder 10 is properly installed to the acceleration measured when the drive recorder 10 is about to peel off from the windshield. In other words, supplementary condition 3 is that the sum of the magnitude of the acceleration in the left-right direction, the magnitude of the acceleration in the front-rear direction, and the magnitude of the acceleration in the up-down direction during a predetermined determination period exceeds a predetermined range.

[0067] In cases where the drive recorder 10 has fallen off the windshield and fallen unrelated to an accident, the adhesive is often already peeling off before the fall, causing the drive recorder 10 to wobble for a long time. Therefore, applying Supplementary Condition 3 can prevent false detections due to improper installation of the drive recorder 10.

[0068] If it is determined in step S58 that at least one supplementary condition is met (step S58; Yes), the control unit 1180 extracts high-resolution video data as extracted data (step S59). Specifically, in the processing of step S59, the control unit 1180 extracts video data with a resolution sufficient for, for example, an insurance company operator to calculate the degree of fault in the accident. The video data includes video data captured by the recording unit 1140 and audio data recorded by the audio recording unit 1150, and the video data extracted in step S59 is internal video data and external video data. In addition, in step S59, other data may be extracted, such as the date and time acquired from a clock, position data acquired by the positioning unit 1130, detected acceleration, and automatic diagnosis data acquired by the automatic diagnosis data acquisition unit 1170. In addition, in step S59, device data such as a vehicle registration number and a telephone number, and acceleration data are extracted together with the video data. In addition, acceleration data may be extracted only in the processing of step S53.

[0069] After executing the process of step S59, the control unit 1180 performs a transmission process (step S60) and ends the process. As a result, the extracted data extracted in step S59 is transmitted to a cloud storage server. The accident situation is then analyzed at the general center, and accident response is performed, such as dispatching road service or an ambulance, as necessary. The extracted data transmitted to the cloud storage server is also used by the insurance company. The insurance company calculates the fault ratio for the accident, etc., based on the extracted data.

[0070] On the other hand, if it is determined in step S55 that the criteria for a minor or medium accident are not met (step S55; No), if it is determined in step S57 that there is no sudden decrease in speed (step S57; No), or if it is determined in step S58 that all of the additional conditions are not met (step S58; No), the determination unit 1180A determines that there is no impact that requires action (step S61) and terminates the process without extracting the extracted data.

[0071] FIG. 9 is a flowchart showing an example of the transmission process executed in steps S54 and S60 of FIG.

[0072] When the transmission process starts, the control unit 1180 transmits the extracted data extracted in step S53 in the transmission process in step S54, or the extracted data extracted in step S59 in the transmission process in step S60, to the cloud storage server (step S102).

[0073] When the cloud storage server receives the extracted data from the drive recorder 10, it stores the received extracted data in a data storage area identified, for example, by the vehicle registration number, telephone number, etc. included in the device data (step S103). In the transmission process in step S54, by executing the process of step S103, if a major accident occurs, low-resolution video data that can reduce the processing load is quickly stored in the cloud storage server. Also, in the transmission process in step S60, by executing the process of step S103, high-resolution video data is stored in the cloud storage server regardless of the scale of the accident.

[0074] The control unit 1180 causes the positioning unit 1130 to acquire location data, for example, at regular intervals, and each time determines whether the vehicle 1000 is moving. If the vehicle 1000 moves a predetermined distance (for example, 200 m) or more, the control unit 1180 determines that there is no accident and stops automatic calls to the general center.

[0075] That is, the control unit 1180 determines whether the call stop condition is satisfied at any time (step S104), and if the call stop condition is satisfied (step S104; Yes), stops the processing (step S105). Note that if the call stop condition is satisfied before transmitting the extracted data to the cloud storage server, the transmission of the extracted data may also be stopped.

[0076] On the other hand, if the call stop condition is not satisfied (step S104; No), the control unit 1180 causes the first communication unit 1110 to automatically call the general center (step S106). Note that if an accident occurs, the driver may be injured or too upset to speak, so even if an operator at the general center receives the call, a mechanical voice is played. Note that the operator at the general center recognizes from the mechanical voice that an operation according to this embodiment is required.

[0077] Furthermore, if the operator at the general center deems it necessary, a callback will be made, at which point the driver and the operator will have a conversation.

[0078] The automatic call to the general center and the transmission of the extracted data to the cloud storage server may be performed in parallel, or may be performed in the reverse order to that shown in FIG.

[0079] The receiving unit 311 of the general center server 30 receives the call from the vehicle 1000 (step S107) and outputs the telephone number obtained by the caller ID notification to the vehicle extraction unit 312. The vehicle extraction unit 312 retrieves the contract data and access information by searching the subscriber DB 313 using the telephone number, outputs the access information to the data acquisition unit 314, and outputs the contract data and access information to the data output processing unit 316.

[0080] The data acquisition unit 314 uses the access information identified based on the telephone number to request the stored extracted data from the cloud storage server (step S108).

[0081] When the cloud storage server receives the request for extracted data from the general center server 30, it reads the extracted data from the data storage area specified by the access information and transmits it to the general center server 30 (step S109). The extracted data includes device data such as the vehicle registration number and telephone number, acceleration data, and video data.

[0082] When the data acquisition unit 314 receives the extracted data from the cloud storage server, it stores the data in the data storage unit 315 (step S110). Then, the data output processing unit 316 displays the extracted data and the contract data on the terminal device determined by the receiving unit 311 (step S111).

[0083] The terminal device displays data extracted from the subscriber DB 313, video data received from the vehicle 1000, and vehicle data (equipment data and impact event data). After listening to the mechanical voice transmitted from the drive recorder 10, the operator of the terminal device checks the information displayed on the display screen and determines whether a callback is necessary or whether an accident response, such as contacting an emergency service, is necessary. After executing the process of step S111 shown in FIG. 9, the analysis processing unit 318 performs analysis processing (step S112).

[0084] An example of the analysis process will be described with reference to FIG. 10. FIG. 10 is a flowchart showing an example of the analysis process in step S112 of FIG. 9. In the analysis process shown in FIG. 10, the analysis processing unit 318 first executes processing when a response is required, such as a request for rescue or road service (step S31). The processing of step S31 may be executed when the operator determines that a response, including a callback, is required, or may be skipped when no response is required. Specifically, the processing of step S31 executes the steps required to save a life, such as a request for dispatching an ambulance or a request for road service, and notifies the rescue organization or road service provider system of access information for the extracted data, personal contact data (such as the phone number of the drive recorder 10), etc., via the external notification processing unit 319.

[0085] After executing the processing of step S31, the analysis processing unit 318 acquires vehicle model information indicating the vehicle model of the contracted vehicle and vehicle price information indicating the price of the contracted vehicle (step S32). Specifically, in the processing of step S32, the analysis processing unit 318 acquires vehicle model information and vehicle price information corresponding to the vehicle to be analyzed, i.e., the vehicle involved in the accident, from the policyholder DB 313. The analysis processing unit 318 acquiring the vehicle model information and vehicle price information in the processing of step S32 and the processing of step S32 correspond to an acquisition unit and an acquisition step.

[0086] After executing the process of step S32, the analysis processing unit 318 determines whether the accident is a major accident resulting in a total loss (step S33). Specifically, in the process of step S33, the analysis processing unit 318 calculates the resultant acceleration and determines whether the accident is a major accident based on the vehicle model information and vehicle price information acquired in the process of step S32 and the list of major accident determination conditions stored in the storage unit (see FIG. 11). More specifically, in the process of step S33, the analysis processing unit 318 calculates the resultant acceleration based on the acceleration data included in the extracted data received in the process of step S110 of FIG. 9. Then, the analysis processing unit 318 determines whether the accident is a major accident based on the vehicle model information and vehicle price information acquired in the process of step S32 and the list of major accident determination conditions shown in FIG. 11. In the process of step S33, for example, when the vehicle model information acquired in the process of step S32 is "regular passenger car," which indicates a standard passenger car, if the calculated resultant acceleration is 14 or greater, the analysis processing unit 318 determines the accident as a major accident regardless of the vehicle price. Furthermore, if the vehicle type information acquired in step S32 is "regular passenger vehicle" and the vehicle price information is "less than 2 million yen," a calculated resultant acceleration of 11 or more but less than 14 is determined to be a major accident. As shown in FIG. 11 , in this embodiment, different criteria are set depending on the vehicle type, and these criteria can be changed as desired. In the illustrated example, 14 conditions (1 to 14) are set, but this is merely an example, and more conditions may be set. On the other hand, fewer conditions may also be set. In the illustrated example, whether or not an accident is a major accident is determined based on three pieces of information: vehicle type information, vehicle price information, and resultant acceleration. However, a major accident may be determined based on one or two of these, such as vehicle type information and resultant acceleration, or resultant acceleration alone. Note that total loss refers to the coverage provided in an insurance contract, and includes physical total loss, in which a vehicle is destroyed in an accident and is beyond repair, and economic total loss, in which the cost of repairing the vehicle due to the accident exceeds its current value.In addition, in this embodiment, an example is shown in which whether or not an accident is a major accident is determined based on three pieces of information: vehicle model information, vehicle price information, and composite acceleration. However, whether or not an accident is a major accident may also be determined based on four or more pieces of information, such as weather information and road width information. Note that vehicle model information corresponds to vehicle model data, and vehicle price information corresponds to vehicle price data. Contract data is data including vehicle model information and vehicle price information. The analysis processing unit 318 that determines whether or not an accident is a major accident in the processing of step S33 and the processing of step S33 correspond to the determination unit and determination step. Furthermore, in the processing of step S33, an example is shown in which composite acceleration is calculated and the calculated composite acceleration is used to determine whether or not an accident is a major accident. However, the method is not limited to composite acceleration, and whether or not an accident is a major accident may be determined using acceleration data included in the extracted data received in the processing of step S110 of FIG. 9.

[0087] If it is determined in the process of step S33 that the accident is not a major accident (step S33; No), the analysis processing unit 318 determines the analysis result as other than a major accident (step S34) and ends the analysis process. On the other hand, if it is determined that the accident is a major accident (step S33; Yes), the analysis result is determined as a major accident (step S35) and ends the analysis process.

[0088] In the illustrated analysis process, an example is shown in which whether or not an accident is an extra-large accident is uniformly determined in the process of step S33 regardless of whether the accident is a major accident, a minor accident, or a medium accident, but it may also be possible to determine whether or not an accident is extra-large only when the transmission process of step S54 shown in Fig. 6 has been performed, i.e., only if the accident is a major accident. Because extra-large accidents are classified as major accidents, this can reduce the processing load.

[0089] Returning to FIG. 9, after the analysis processing in step S112 is performed, the data output processing unit 316 determines whether the analysis result indicates a major accident (step S113). If it indicates a major accident (step S113; Yes), the insurance company notifying unit 322 functions to issue an immediate payment notice to the insurance company (agency) indicating that the accident will be recognized as a total loss and that immediate payment will be made (step S114), and the processing ends. On the other hand, if it is not a major accident (step S113; No), the insurance company notifying unit 322 functions to issue a normal payment notice to the insurance company (agency) indicating that normal payment will be made (step S115), and the processing ends. Note that the immediate payment notice and normal payment notice are notified to the insurance company (agency) by being notified to the accident analysis device or terminal of each insurance company via the network. Note that the immediate payment notice corresponds to the immediate payment notice. The insurance company notifying unit 322 notifying the immediate payment notice in the processing of step S115 and the processing of step S115 correspond to the notification unit and notification step.

[0090] Figure 12 is a flowchart showing an example of the processing carried out by an insurance company (agent) until the insurance claim is paid, where Figure 12(A) shows an example of normal payment processing when a normal payment notice is received, and Figure 12(B) shows an example of immediate payment processing when an immediate payment notice is received.

[0091] First, as shown in Fig. 12(A), when a normal payment notice is received, the normal payment process is initiated. In this case, the person in charge orders an investigation into the accident (step S61). Then, the investigator investigates the accident vehicle and the accident scene using video footage and with the person in attendance (step S62), and prepares a report (step S63). Next, the investigator responds to the insurance policyholder of the accident vehicle regarding the insurance money (step S64), and the insurance money is paid (step S65), and the normal payment process is completed.

[0092] 12(B), the immediate payment process performed when an immediate payment notice is received differs from that of FIG. 12(A) in that steps S61 to S63 are skipped, and the person in charge replies in step S64 that the vehicle is a total loss, the insurance payment corresponding to the total loss is made (step S65), and the immediate payment process ends. Therefore, in cases where a vehicle is severely damaged in an accident and the purchase of another vehicle is urgently required, the insurance payment can be made quickly, ensuring a prompt response to the accident.

[0093] As described above, the general center server 30, i.e., the support device, in this embodiment determines whether a major accident is an extra-large accident resulting in a total loss, and if it is an extra-large accident, sends an immediate payment notice to the insurance company (agent) indicating that the accident will be recognized as a total loss and that immediate payment will be made. This allows the insurance company to skip the normal insurance payment process and pay the insurance money quickly. In other words, it is possible to ensure a prompt response to the accident.

[0094] Furthermore, in the event of a major accident, the video data of the inside of the vehicle is transmitted at a low resolution from the viewpoint of rescuing the driver and passengers, whereas in the event of a medium or minor accident, or after the processing of step S54 has been executed in the event of a major accident, the video data of the inside of the vehicle and the video data of the outside of the vehicle are transmitted at a high resolution. This makes it possible to ensure a rapid response to an accident where it is highly necessary.

[0095] (Variation) The present invention is not limited to the above-described embodiment, and various modifications and applications are possible. For example, the vehicle 1000, the drive recorder 10, the cloud storage server, the integrated center server 30, the accident analysis device, and the terminal do not necessarily have all of the technical features described in the above-described embodiment, but may have some of the configurations described in the above-described embodiment so as to solve at least one problem in the prior art. Furthermore, at least a portion of each of the following modifications may be combined.

[0096] In the above embodiment, an example has been shown in which the drive recorder 10 is mounted on the policyholder's vehicle 1000, but this is just one example. The drive recorder 10 may be replaced by a smartphone owned by the driver. External video data and internal video data may be captured by cameras mounted on the back and front of the smartphone.

[0097] In the above embodiment, an example is shown in which a determination of whether an accident is a major accident is made according to the conditions shown in the list of major accident determination conditions in FIG. 11 . However, this is merely an example. For example, a learning model that has learned information on vehicle model information, vehicle price information, and resultant acceleration when an insurance payment is made for a total loss may be used to determine whether an accident is a major accident. This can improve the accuracy of determining whether an accident is a major accident, i.e., whether an immediate payment notice should be issued for a total loss, thereby ensuring a more rapid accident response. Furthermore, for example, the result of determining whether an accident is a major accident using the learning model may be output to an operator at a general center as a primary result, and the operator's determination may be used as a secondary result. The learning model may then be further trained using information on the major accident as secondary result as learning data. This can prevent errors in the determination results made by the learning model and improve the accuracy of the determination made by the learning model.

[0098] In the above embodiment, the analysis processing unit 318 is provided in the general center server 30. However, at least some of the functions of the analysis processing unit 318 may be provided in the drive recorder 10. For example, the analysis processing unit 318 may be provided in the drive recorder 10 so that an automatic call is made only when it is determined that the level indicating the probability of an accident is equal to or higher than a predetermined level. Furthermore, passenger information may be extracted in advance and transmitted to a cloud storage server. Similarly, information indicating the need for repairs may be extracted in advance and transmitted to a cloud storage server. Furthermore, the drive recorder 10 may determine whether the accident is a major accident. In this case, the general center server 30 may transmit the determination result to the general center server 30, which may then transmit a regular payment notice or an immediate payment notice to the accident analysis device or the terminal depending on the determination result.

[0099] The drive recorder 10 or the general center server 30 may determine whether or not the service can be provided, for example, whether or not the contract period is still valid.

[0100] The recording system 1 can be realized using a normal computer, not a dedicated device. For example, the recording system 1 that executes the above processes may be configured by installing a program for executing any of the above processes on a computer from a recording medium that stores the program. Also, one recording system 1 may be configured by multiple computers operating in cooperation with each other.

[0101] The method for supplying the program to the computer is arbitrary, and may be, for example, via a communication line, a communication network, a communication system, or the like.

[0102] Furthermore, if an OS (Operating System) provides some of the above functions, the functions other than those provided by the OS may be provided by a program.

[0103] The above-described embodiments are intended to facilitate understanding of the present invention and are not intended to limit the present invention. The flowcharts, sequences, elements included in the embodiments, and their arrangements, materials, conditions, shapes, sizes, etc., described in the embodiments are not limited to those illustrated and can be modified as appropriate. Furthermore, configurations shown in different embodiments can be partially substituted or combined with each other. [Explanation of symbols]

[0104] 1...recording system, 10...drive recorder, 15...photographing device, 20...fixed unit, 30...general center server, 311...receiving unit, 312...vehicle extraction unit, 313...contractor database (DB), 314...data acquisition unit, 315...data storage unit, 316...data output processing unit, 317...input processing unit, 318...analysis processing unit, 319...external notification processing unit, 320...response data storage unit, 321...call processing unit, 322...insurance company notification unit, 1000...vehicle, 1110...first communication unit, 1120...second communication unit, 1130...positioning unit, 1140...recording unit, 1150...sound recording unit, 1160...acceleration measurement unit, 1170...automatic diagnosis data acquisition unit, 1180...control unit, 1180A...determination unit, 1200...memory unit, 1300...mirror, 1400...automatic diagnosis system

Claims

1. an acquisition unit that acquires acceleration data indicating the acceleration of a vehicle and contract data corresponding to the vehicle; a determination unit that determines whether or not the impact corresponds to an extra-large accident among a plurality of accident types based on the acceleration data and the contract data acquired by the acquisition unit; a notification unit that, when the determination unit determines that the impact corresponds to the extra-large accident, issues an immediate payment notification that the insurance payment will be made in a shorter period of time than when the determination unit determines that the impact does not correspond to the extra-large accident; A support device comprising:

2. The oversized accident is an accident in which the compensation for the vehicle is total loss, the determination unit determines that the accident is an oversized accident when the contents indicated by the acceleration data and the contract data satisfy a preset condition.

2. The support device according to claim 1.

3. the determination unit determines that the accident is an over-sized accident when the contents indicated by the acceleration data, vehicle model data indicating the vehicle model and vehicle price data indicating the price of the vehicle included in the contract data satisfy the preset conditions.

3. The support device according to claim 2.

4. The predetermined conditions are learned based on the acceleration data, the vehicle model data, and the vehicle price data corresponding to the large-scale accident for which the immediate payment notice was notified by the notification unit in the past.

4. The support device according to claim 3.

5. When the determination unit determines that the impact corresponds to the extra-large accident, the notification unit notifies the immediate payment notification to a terminal of an insurance company corresponding to the vehicle via a network.

5. The support device according to claim 1, wherein the support device is a device for supporting a user.

6. A support method using a support device, an acquisition step of acquiring acceleration data indicating an acceleration of a vehicle and contract data corresponding to the vehicle; a determination step of determining whether the impact corresponds to an extra-large accident among a plurality of accident types based on the acceleration data and the contract data acquired in the acquisition step; a notification step of issuing an immediate payment notification, which is a notification that insurance money will be paid in a shorter period of time than when it is determined that the impact does not correspond to the extra-large accident, if the determination step determines that the impact corresponds to the extra-large accident; A support method comprising:

7. Computer, an acquisition unit that acquires acceleration data indicating the acceleration of a vehicle and contract data corresponding to the vehicle; a determination unit that determines whether or not the impact corresponds to an extra-large accident among a plurality of accident types based on the acceleration data and the contract data acquired by the acquisition unit; a notification unit that, when the determination unit determines that the impact corresponds to the extra-large accident, issues an immediate payment notification that the insurance payment will be made in a shorter period of time than when the determination unit determines that the impact does not correspond to the extra-large accident; A program characterized by functioning as

Images