System for supporting administrative service for multi-base residents and program

Abstract

To provide a system that allows a user to live a multi-base life without anxiety.SOLUTION: A system for supporting an administrative service and the like for multi-base residents includes at least one information processing server and a plurality of information processing terminal devices connected to the information processing server and operated by a plurality of users, and is a system for concluding a service agreement between the user and an accommodation facility for the user to register the user's residence between the information processing server and the information processing terminal devices. The system extracts an address of the accommodation facility managed by the information processing server in order to register a mailing address for the user in the information processing server, performs predetermined character string editing processing on the extracted address of the accommodation facility, and registers a new address generated by performing the character string editing processing as the mailing address for the user.SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] The present invention relates to a system, program, etc. for supporting administrative services, etc. for residents of multiple locations via a network, and more specifically to a system, program, etc. for supporting administrative services, etc. for residents of multiple locations that provides support for receiving mail on behalf of residents of multiple locations. [Background technology]

[0002] Conventionally, various services have been provided to support administrative procedures for people who live in multiple locations.

[0003] There are various administrative procedures for multi-location residents, and as an example, an information processing system and an information processing device suitable for managing tax payments for multi-location residents have been proposed (Patent Document 1).

[0004] That is, Patent Document 1 discloses an information processing system that includes an information processing terminal that generates user location information based on position information and executes a process of transmitting the location information to an information processing device, and an information processing device that receives the location information from the information processing terminal, calculates the number of days the user will stay at each location based on the location information, and executes a process of determining the amount to distribute to each local government based on the number of days of stay.

[0005] Meanwhile, services to support multi-location residents are not limited to tax procedures. For example, services such as mail collection services are important for residents who live in multiple locations. While such mail collection services are not limited to multi-location residents, there is a high demand for them among users who live in multiple locations.

[0006] Conventionally, with regard to a mail receiving service system, a system has been proposed in which delivery conditions for mail addressed to a user are set in advance, and the user is able to receive only the mail that he or she needs (Patent Document 2).

[0007] That is, Patent Document 2 discloses a mail receiving proxy system that provides a registered member with a mail receiving address, receives mail addressed to the registered member on behalf of the registered member, and delivers it to the member, comprising: a member management means that sends a member registration screen in response to a member registration request from a member terminal of a user who wishes to have mail received on their behalf, accepts the member's name, address, and email address on the member registration screen, assigns a post office box number, and registers the member in a member management database; a delivery condition management means that sends a mail delivery condition setting screen to the member terminal, accepts delivery condition data for mail delivered to the mail receiving address for which delivery is proxy, and stores and manages the data in the delivery condition database; and a reading means that reads the sender's address and name, post office box number, and recipient's name written on the front and back of mail delivered to the mail receiving address. A mail receipt agent system is disclosed that is characterized by comprising: a mail receipt WWW page generation means that obtains from the delivery condition database the delivery condition data of the member corresponding to the read recipient name, generates a WWW page that can only be accessed by the member, lists the sender's address and name, post office box number and recipient name read by the reading means, and notifies the member of the URL of the WWW page by email; and a mail receipt instruction receiving means that receives the next instructions for the mail addressed to the member that are listed on the WWW page from the member terminal of the member who accessed the WWW page, determines whether intervention by an operator who will handle the receipt is required, notifies the operator terminal if operator intervention is required, and if not, issues delivery instructions for the mail that has been received on behalf of the member in accordance with the delivery condition data.

[0008] Furthermore, a reply support system has been proposed that allows the recipient of the delivery to easily reply (Patent Document 3).

[0009] That is, Patent Document 3 discloses a reply support system that supports replies to receipt of deliveries, comprising a delivery management data storage means in which reception management data including information on the sender and recipient of the delivery is recorded, and a control means connected to a terminal and a printer having the function of reading display codes, wherein the reply support system comprises: an outgoing communication request recording means that, when the control means receives a delivery request including information on the sender and recipient of the delivery, generates reception management data including this information on the sender and recipient and records it in the delivery management data storage means; an outgoing communication output means that generates a display code for identifying the reception management data and prints the display code on the delivery using the printer; and a reply information output means that, when code data of the display code of the delivery is obtained from the terminal, sends information to the terminal for sending a reply to the sender of the reception management data identified from this code data.

[0010] Also, a sorting device and the like that efficiently exchanges information via mail has been proposed (Patent Document 4).

[0011] That is, Patent Document 4 discloses a sorting device characterized by having an acquisition unit that acquires an image of mail placed in a mailbox, a discrimination unit that analyzes the acquired image to determine whether the mail is unnecessary or important, and a classification control unit that classifies the mail into a predetermined section according to the discrimination result. [Prior art documents] [Patent documents]

[0012] [Patent Document 1] Japanese Patent Publication No. 2023-109625 [Patent Document 2] Japanese Patent Application Laid-Open No. 2004-287726 [Patent Document 3] Japanese Patent Application Laid-Open No. 2012-079034 [Patent Document 4] Japanese Patent Publication No. 2023-062566 Summary of the Invention [Problem to be solved by the invention]

[0013] However, in recent years, the lifestyles of people living in multiple locations have become increasingly diverse. This is due to factors such as the increase in the number of active seniors and the spread of telework and web conferencing. Furthermore, the enforcement of a law amending the Act on the Development of Infrastructure for Wide-Area Regional Revitalization has also contributed to the diversification of people living in multiple locations. This expansion of diversification also includes the spread of so-called dual-location residence.

[0014] People who live in multiple locations generally face the following challenges: (1) Managing and maintaining an empty house (issues such as security, ventilation, and maintenance costs) (2) Managing receipt of mail, etc. (issues related to elections, taxes, and other government notifications, etc.) (3) Choosing where to obtain a resident registration certificate (issues for both individuals and the government)

[0015] When we consider the receipt and management of mail, there are various issues with the processing of information about received mail exchanged between the proxy addressee and the recipient. The direction of solutions to these issues must ensure convenience and versatility for people living in multiple locations, and it is desirable to ensure operational appropriateness and cost management for proxy addresses. [Means for solving the problem]

[0016] Therefore, one embodiment of the present invention provides an administrative service support system for multi-location residents that includes at least one information processing server and a plurality of information processing terminal devices operated by a plurality of users connected to the information processing server, and is a system for supporting administrative services for multi-location residents that allows the information processing server and the information processing terminal device to conclude a business agency contract between the user and an accommodation facility where the user will leave their resident registration.The system is characterized in that, in order to register the address of mail for the user in the information processing server, the address of the accommodation facility managed by the information processing server is extracted, a predetermined string editing process is performed on the extracted address of the accommodation facility, and the new address generated by the string editing process is registered as the address of mail for the user.

[0017] The character string editing process is characterized by including a process of adding information to the address of the accommodation facility.

[0018] The character string editing process is characterized by including a process of assigning a room number to the address of the accommodation facility. [Effects of the Invention]

[0019] The administrative service support system for multi-location residents according to one embodiment of the present invention can provide a system that can eliminate users' concerns about mail addressed to them and allow them to live their multi-location lives with peace of mind.It can also promote dual-location residence for multi-location residents, which is part of the infrastructure development for regional revitalization across a wide area. [Brief explanation of the drawings]

[0020] [Figure 1] 1 is an explanatory diagram illustrating an example of a business scheme assumed by a system for supporting administrative services etc. for multi-location residents according to one embodiment of the present invention. [Figure 2] 1 is an explanatory diagram illustrating a service provision form in an administrative service support system for multi-location residents according to one embodiment of the present invention; [Figure 3]10 is a flowchart illustrating an example of the operation of the administrative service support system for multi-location residents according to one embodiment of the present invention. [Figure 4] 10 is an explanatory diagram illustrating an example of a display on an information processing terminal device showing a service provision form in an administrative service support system for multi-location residents according to one embodiment of the present invention. FIG. [Figure 5] 10 is a flowchart illustrating an example of the operation of the administrative service support system for multi-location residents according to one embodiment of the present invention. [Figure 6] 10 is an explanatory diagram illustrating an example of a display on an information processing terminal device in an administrative service support system for multi-location residents according to one embodiment of the present invention. FIG. [Figure 7] 10 is an explanatory diagram illustrating an example of a display on an information processing terminal device in an administrative service support system for multi-location residents according to one embodiment of the present invention. FIG. [Figure 8A] 1 is an explanatory diagram illustrating an example of the overall configuration of an administrative service support system for multi-location residents according to one embodiment of the present invention; [Figure 8B] FIG. 10 is an explanatory diagram illustrating an example of the overall configuration of an administrative service support system for multi-location residents according to another embodiment of the present invention. [Figure 8C] FIG. 10 is an explanatory diagram illustrating an example of the overall configuration of an administrative service support system for multi-location residents according to another embodiment of the present invention. [Figure 9] 1 is an explanatory diagram illustrating the external configuration of an information processing terminal device in an administrative service support system for multi-location residents according to one embodiment of the present invention; [Figure 10] 1 is an explanatory diagram illustrating the functional blocks of an information processing terminal device in an administrative service support system for multi-location residents according to one embodiment of the present invention; DETAILED DESCRIPTION OF THE INVENTION

[0021] A system for supporting administrative services etc. for residents at multiple locations according to one embodiment of the present invention, a program, etc. will be described in detail with reference to the drawings.

[0022] First, an example of a business scheme assumed by a system for supporting administrative services etc. for residents at multiple locations according to one embodiment of the present invention will be described with reference to Fig. 1. Next, a more specific embodiment of a system for supporting administrative services etc. for residents at multiple locations according to one embodiment of the present invention will be described in detail with reference to Figs.

[0023] (Example of business scheme) FIG. 1 shows an example of a business scheme assumed by a system for supporting administrative services etc. for residents at multiple locations according to one embodiment of the present invention.

[0024] As shown in Figure 1, the business scheme assumed by the administrative service support system for multi-location residents according to one embodiment of the present invention involves players such as the system provider 150, users 110, municipalities 120, multi-location residence service providers 130, and affiliated hotels and other accommodation facilities 140, with each player operating or managing the necessary terminals and servers (including databases, if necessary).

[0025] In addition, "accommodation facilities such as affiliated hotels" include not only affiliated hotels, but also temples, private facilities, town halls, and other facilities that can provide accommodation facilities (the same applies below). Furthermore, these affiliated hotels and other accommodation facilities are not temporary accommodation facilities for users to use in multi-location residence, but facilities where the current address is the address recorded on the user's resident registration card. In other words, these affiliated hotels and other accommodation facilities provide a place for users to keep their resident registration cards.

[0026] The administrative service support system for residents at multiple locations according to one embodiment of the present invention is provided with a database 151 necessary for implementing this business scheme. The system supports resident registration, tax payment procedures, and other administrative procedures and administrative services 191 required between users 110 and municipalities 120, and also supports the forwarding 196 of mail and other items from accommodation facilities 140 such as affiliated hotels.

[0027] 1, necessary outsourcing contracts are concluded between the various players. Outsourcing contract 192 is concluded between user 110 and the party that provides system provider 150 according to one embodiment of the present invention, outsourcing contract 193 is concluded between municipality 120 and the party that provides system provider 150 according to one embodiment of the present invention, outsourcing contract 194 is concluded between multi-location residential service provider 130 and the party that provides system provider 150 according to one embodiment of the present invention, and outsourcing contract 195 is concluded between accommodation facility 140 such as an affiliated hotel and the party that provides system provider 150 according to one embodiment of the present invention.

[0028] The present invention is not limited to these, and although they are not essential elements of the present invention, in the business scheme envisioned by the administrative service support system for multi-location residents according to one embodiment of the present invention, the outsourcing contracts 192 to 195 include the following outsourcing items.

[0029] <Service Outsourcing Agreement 192> (1) Mail storage and forwarding services. For example, received mail is digitized and notified on the user's personal page on their device. This also includes services such as forwarding mail based on a user's request. (2) Carrying out various administrative procedures on behalf of users. (3) Support for the notification of administrative information, etc. of the administrative district where the user is registered as a resident. (4) Assistance with arranging accommodation at affiliated hotels and other accommodation facilities for users. (5) Storage of the user's household goods, etc. This includes storage in a storage room and delivery services of stored items to a designated location. (6) Managing the user's home while the user is away. Examples include patrols and cleaning. Although not essential to the present invention, in consideration of such a business outsourcing contract, the system provider 150 according to one embodiment of the present invention will charge the user 110 a monthly usage fee and expenses each time outsourcing work occurs.

[0030] <Service Agreement 193> (1) Support for notification from the government to users. For example, notifying users by email. (2) Communication and messages between the government and users. The above services reinforce the relationship between users and the municipalities where they are registered as residents. By outsourcing these services, the government can strengthen its relationship with users who are residents.

[0031] <Service Agreement 194> (1) Mutual customer referrals. For example, companies may collaborate by directing customers they have attracted to their respective companies' websites. This mutual customer referral not only increases mutual profits but also increases customer loyalty. (2) Sharing information on customers' whereabouts. One example of this includes services such as handling the delivery of household goods stored in storage rooms.

[0032] <Service Outsourcing Agreement 195> (1) Receiving mail from users (temporary storage) and delivering it to the system provider 150 according to one embodiment of the present invention. (2) The amount equivalent to the user’s accommodation expenses at the affiliated hotels and other accommodation facilities may be appropriated from the user’s monthly fee under the Business Outsourcing Agreement 192. For example, if it is agreed that the user will stay at the affiliated hotels and other accommodation facilities for a minimum of 10 nights per year, the accommodation expenses for 10 nights may be appropriated from the user’s monthly fee. (3) If a user exceeds the 10-night limit (as an example) set forth in (2) above, accommodation can be provided at the member rate.

[0033] Furthermore, between the affiliated hotel or other accommodation facility 140 and the person providing the system provider 150 according to one embodiment of the present invention, a business of forwarding mail addressed to the user 110 received by the affiliated hotel or other accommodation facility 140 to the system provider 150 is also included. This forwarding includes not only the physical forwarding of mail, but also the forwarding of electronic data such as scanned data of the mail. Furthermore, although not shown in FIG. 1 , this forwarding can be performed not only from the affiliated hotel or other accommodation facility 140 to the system provider 150, but also from the affiliated hotel or other accommodation facility 140 to the user 110 as needed.

[0034] In this way, users can receive a variety of services based on the business scheme envisioned by the administrative service support system for multi-location residents according to one embodiment of the present invention described with reference to Figure 1.

[0035] In one embodiment of the present invention, a user installs an app to receive the above-mentioned services (in other embodiments, a user can receive web-based services after appropriate authentication without installing a dedicated app). A specific example of this mechanism will be described with reference to FIG.

[0036] Fig. 2 is a schematic diagram of an operational flow showing a service provision form in a system for supporting administrative services etc. for multi-location residents according to one embodiment of the present invention. In Fig. 2, a "user terminal" is an information processing device, and examples thereof include a tablet terminal (or a smartphone, hereinafter simply referred to as a "tablet terminal") 85 in Fig. 8A (described later), as well as PCs 82 and 83 and a mobile phone 84 in the same figure, and an "information processing server" is, for example, an information processing server group 81 in Fig. 8A. In Fig. 2, t1 to t10 indicate a chronological flow, in which operations and processes described below are performed over time. This flow also describes the process of generating and registering a mail destination (address) for a user, which is a characteristic process of the present invention.

[0037] First, at time t1, a user (consumer) downloads application software from the information processing server via the user terminal to operate the user terminal as an information processing device according to the present invention (step S201). This application software is client software or application software for processing part or all of the program according to the present invention. The downloaded application software is then installed on the user terminal (step S202). At this time, at time t2, the user terminal can upload the user's own email address and profile information shown in the following table as user registration information to the information processing server (step S203) for registration and management (step S204). [Table 1]

[0038] The above data items are stored as user data on the information processing server (step S205).

[0039] Furthermore, in one embodiment of the present invention, "Other" in the above table includes the generation and registration of destination (address) information for a user. This generation and registration process is typically carried out when a user enters into a partnership, such as a business outsourcing contract, with a partner accommodation facility to register the user's residence certificate (this partnership process is not shown in the figure; details will be described later with reference to Figures 5 to 7, etc.).

[0040] In one embodiment of the present invention, destination (address) information for a user is generated by extracting accommodation address information stored in an information processing server and automatically performing predetermined character string editing on this information. The generated information is registered as a new destination (address) for mail addressed to the user. This series of processes is typically performed by an information processing server, but the present invention is not limited to this.

[0041] For example, if a user forms a partnership with accommodation facility A (the facility name is "Port Hotel" and the current address is assumed to be "1-1 Kaigan 5-chome, Minato-ku, Tokyo"), the address of mail for this user will be generated as "Port Hotel, 1-1 Kaigan 5-chome, Minato-ku, Tokyo" based on the address and name of accommodation facility A, and then "attention" will be added to this to make it "Attention Port Hotel, 1-1 Kaigan 5-chome, Minato-ku, Tokyo". The information generated in this way will be registered in the information processing server as the address of mail for the user.

[0042] Regarding the process of adding the above-mentioned "notice," other character strings with a similar meaning, such as "samakata" or "onchu," may be added in addition to "notice," depending on the nature of the accommodation facility (in this specification, these processes are collectively referred to as "notice processing").

[0043] Furthermore, if a room number is assigned to a guest room or the like at an accommodation facility and this room number can be linked for the user, the room number may be added instead of a character string such as "care of," etc. For example, if "Room 301" at the "Port Hotel" can be linked as the address of mail for the user, the information generated by the care of processing will be "Port Hotel 301, 1-1 Kaigan 5-chome, Minato-ku, Tokyo," etc., and this information will be registered in the information processing server as the address of mail for the user.

[0044] After time t3, the user can start processing to receive the service by operating the information processing device.

[0045] Next, the user who downloaded and installed the app on the user terminal enters into a business outsourcing contract or other partnership with the accommodation facility with which the user wishes to register their residence certificate (not shown in the figure; this process will be described later with reference to Figures 5 to 7, etc.), and then launches the application software at time t4 (step S206). From time t4 to time t5, for example, the user can view the contents of the services provided and receive some of the services from the information processing device (terminal).

[0046] At time t5, in one embodiment of the present invention, the user performs an application process to receive a service. Specifically, the information required for the application is transferred as data to the information processing server (step S207). The server receives this data, updates the user's service application information (step S208), and saves this information (step S209). Although not shown in FIG. 2, the service is provided even after time t6, with necessary data being exchanged between the user terminal and the information processing server.

[0047] When installing the application software according to one embodiment of the present invention on an information processing device, or when providing a service after the application is installed, eKYC (electronic Know Your Customer) may be implemented as appropriate to verify the identity of the user.

[0048] 2, time t7 to time t10 shows an example of an embodiment in which at least a part of application software according to one embodiment of the present invention is executed on an information processing server. In this case, if a user does not download an application, the user performs an initial registration process as necessary, and then performs two typical user terminal operations, namely, a login process and a command transmission, to receive the required data transmission (service provision) from the information processing server.

[0049] 2, when a user performs a login process to the server via his / her own information processing device at time t7 (step S210), the information processing server performs the necessary authentication process etc. as appropriate (step S211), and at time t8, transmits data for the user to receive the service (step S212), for example, a top menu screen configured to be able to receive commands from the terminal, an application startup screen, etc. At time t9, the user transmits a command via the information processing device (step S213). In one embodiment, this command may be a selection from a menu displayed on a menu screen or a command for requesting a service in an application. The server receives this command and starts service processing (step S214). Then, at time t10, the server provides a service in response to the terminal request (step S215).

[0050] Although not shown in Fig. 2, even after time t10, the terminal can send commands at any time (for example, application commands in an application). The server can receive commands from the terminal each time and provide services (for example, displaying a message, which is one of the services in the application, or displaying the execution results of other requests).

[0051] Additionally, in one embodiment of the present invention, a user can also send a message from a user terminal to a specific person or a specific number of people (not shown in FIG. 2). This message is relayed by the information processing server, forwarded to a specific person or a specific number of people, and received by the people. The sent message can also be viewed on the user's own terminal. In one embodiment of the present invention, such communication tools can be implemented as needed.

[0052] 3 shows a processing operation flow of the notice processing performed in one embodiment of the present invention. This processing is typically performed in an information processing server (management server) during or after the partnership processing between the user and the accommodation facility, but the present invention is not limited to this.

[0053] 3, the process starts in step S350, and the process proceeds to step S351, where accommodation information of the user's partner is acquired. In one embodiment of the present invention, it is not necessary to acquire all of the accommodation information; it is sufficient to acquire an ID or a link on a database that can access the accommodation information.

[0054] In step S352, the address information of the accommodation facility is extracted from the accommodation facility information acquired in the previous step. In the previous example, "1-1 Kaigan 5-chome, Minato-ku, Tokyo" is acquired as the address information of accommodation facility A.

[0055] In step S353, the notice process is performed. In the previous example, the facility name of accommodation facility A, "Port Hotel," is acquired from the accommodation facility information acquired in the previous step, and is combined with the information acquired in the previous step, and the character string "notice" is added. As a result, the care-of process generates the character string "Care-of Minato Hotel, 1-1 Kaigan 5-chome, Minato-ku, Tokyo." Alternatively, if it is possible to link the room number of the facility to the customer other than "attention," a string such as "Kowan Hotel No. 301, 1-1 Kaigan 5-chome, Minato-ku, Tokyo" is generated.

[0056] In step S354, the character string information generated in the previous step is registered in the information processing server (management server) as the mailing address for the user, and this flow ends (step S355).

[0057] FIG. 4 is an example of a display (user's personal page) on an information processing terminal device showing a service provision form in the administrative service etc. support system for residents at multiple locations according to one embodiment of the present invention.

[0058] In FIG. 4, the display of the information processing terminal device 400 displays a menu of the user's personal page, and in one embodiment, mail management 410, forwarding arrangements (mail, household goods, etc.) 420, notices and messages from the government 430, and other work requests (such as cleaning the house while the user is away) 440 are displayed.

[0059] In one embodiment of the present invention, mail management 410 is a service menu for checking the contents of mail received by the affiliated hotel 140 for the user 110, or for requesting individual processing. Forwarding arrangements (mail, household goods, etc.) 420 is a service menu for requesting forwarding of mail received by the affiliated hotel 140 for the user 110, or for requesting forwarding of household goods held by the system provider 150 according to one embodiment of the present invention. Announcements and messages from government 430 is a service menu for checking the contents of contacts and notifications from the municipality 120 to the user 110, or for requesting a reply if necessary. Other work requests (vacant house cleaning, etc.) 440 is a service menu for requesting cleaning of the user's vacant house when the user 110 is away, or for requesting other work.

[0060] Although not shown on the display in Figure 4, other service menus are also available, and the present invention is not limited to the menus shown in the figure. Users can receive desired information and request services from the menus on their user personal page.

[0061] In such an embodiment, the system for supporting administrative services etc. for residents at multiple locations according to one embodiment of the present invention, provided by the system provider 150, offers the following advantages to each player.

[0062] <Benefits for users> (1) It is possible to reduce the maintenance and management costs of the user's home when the user is away. (2) It is possible to realize the convenience of being able to check the administrative services available to users as appropriate and enjoy these services. (3) Emergency contact information can be secured for users who live in multiple locations.

[0063] <Administrative benefits> (1) Users can be sure to pay resident taxes and other taxes. (2) Various notifications from the government to users can be sent reliably and reliably.

[0064] <Benefits for businesses> (1) Subscription revenue can be stabilized. (2) We can provide hassle-free services that make full use of IT. (3) It will enable close collaboration with related services such as hotel operators and storage facilities.

[0065] [Service Configuration] The components of the services realized by the administrative service support system for multi-location residents according to one embodiment of the present invention will be outlined below from the user's perspective. (1) After obtaining confirmation from the government, the user will register the affiliated hotel or other accommodation facility as their official place of residence. (2) In one embodiment, the user's belongings can be stored in a storage room of a company that provides the administrative service support system for multi-location residents according to one embodiment of the present invention. The user's previous home can also be sold or rented. (3) The user's mail will be received by affiliated hotels and other accommodation facilities. Mail received by the facility will be digitized and delivered to the user via email or other means. The requester can check the digitized mail and, if necessary, request that it be opened or forwarded to the current location. (4) Various notifications from the administrative district (city, town, or village) where the user is registered as a resident are also sent to the user by email. The user can check these notifications and, if necessary, request a business operator (such as a business operator that provides a support system for administrative services, etc. for residents at multiple locations according to one embodiment of the present invention) to carry out the necessary procedures. (5) Users can also request a business operator (such as a business operator that provides a support system for administrative services, etc. for residents at multiple locations, which is one embodiment of the present invention) to handle procedures on their behalf using a power of attorney with the administrative district (city, town, or village) where they are registered as resident or with affiliated financial institutions.

[0066] Fig. 5 shows an example of the implementation of a system for supporting administrative services for residents at multiple locations according to one embodiment of the present invention. That is, it is a processing operation flow that explains how a user finds affiliated accommodation facilities in order to operate the system described with reference to Figs. 1 to 4. Although the present invention is not limited to this, another feature of the administrative service support system for multi-location residents according to one embodiment of the present invention is that it picks out accommodation facilities for the user to partner with based on the search conditions (search items) entered by the user, makes it easier for the user to find accommodation facilities that suit the user's preferences and circumstances, and also supports the formation of contractual agreements between the user and accommodation facilities from a system perspective. In other words, Figure 5 illustrates processing operations that, in particular, select accommodation facilities that are affiliated with the user to place their residence certificate (hereinafter, in the explanations referring to Figures 5 to 7, will also be simply referred to as "accommodation facilities"), making it easier for the user to find an accommodation facility that suits their preferences and circumstances.

[0067] At the start (step S501) in the processing operation example of FIG. 5 , an access instruction is given with an application installed on the information processing terminal device running, or a predetermined URL is entered with web browser software running on the information processing terminal device, and the management server is accessed. In one embodiment, the management server transmits information on the top page (not shown; setting of search conditions, etc. will be described later with reference to FIG. 6 ) of a search site for accommodation information to the information processing terminal device, and the information processing terminal device displays the top page. When an operation such as setting of search conditions is performed by following the top page, an instruction corresponding to the operation is transmitted from the information processing terminal device to the management server, and the management server transmits information corresponding to the instruction from the information processing terminal device to the information processing terminal device. The information processing terminal device then displays the screen, etc., thereby performing a search for accommodation information, etc.

[0068] In one embodiment of the present invention, the management server stores the following accommodation facility information in a database (not shown in FIGS. 8A to 8C) that it manages, although the information is not limited to the above. Affiliated accommodation number (ID) Partner accommodation name Prefecture where the affiliated accommodation facility is located Address of affiliated accommodations Accommodation fees Minimum annual stay Annual tax amount ·Municipal tax revenue ·Municipal population ·Marginal Village Flag ·Population decline rate (medium term, long term) ·Financial strength requirements (financial strength index) Link to facility exterior (image) Link to facility interior photos (images)

[0069] 6 is an explanatory diagram illustrating a search condition setting screen, which is an example of a display on an information processing terminal device in an administrative service support system for multi-location residents according to one embodiment of the present invention. As shown in FIG. 6, the search condition setting screen 610 on the information processing terminal device 600 includes an input field 611 for the prefecture where the accommodation facility to be contracted is located, an input field 612 for the minimum number of days per year to stay at the accommodation facility, an input field 613 for the annual tax payment for the administrative district (city, town, or village) where the accommodation facility is located, a field 614 for the tax revenue capacity of the administrative district (city, town, or village), and an input field 615 for the population of the administrative district (city, town, or village). Scrolling down the search condition setting screen 610 also displays other input fields (such as facility accommodation fees and a marginal village flag) and a search start button (not shown).

[0070] In the prefecture where the accommodation facility is located input field 611, the prefecture where the accommodation facility is located is input as a search criterion (search item). In the minimum annual stay input field 612, the minimum annual stay required by the accommodation facility from users is input as a search criterion (search item). In the annual tax input field 613, the annual tax amount to be paid to the administrative district (city, town, or village) where the accommodation facility is located is input as a search criterion (search item). In the municipal tax revenue field 614, the tax revenue of the administrative district (city, town, or village) where the accommodation facility is located is input as a search criterion (search item). In the municipal population input field 615, the tax revenue of the administrative district (city, town, or village) where the accommodation facility is located is input as a search criterion (search item). For each input, known input interfaces such as a select box, an input box, a select button, a slider, a drum roll, etc. can be used.

[0071] In the example of FIG. 6, some or all of the search conditions (search items) such as prefecture, minimum number of days per year, annual tax amount, municipal tax revenue, and municipal population can be entered as AND conditions. Numerical values ​​can also be entered as lower or upper limits. For example, if 10 days is entered as the minimum number of days per year, information on accommodation facilities for 10 days or less will be searched for. If 500,000 yen is entered as the annual tax amount, information on accommodation facilities in administrative districts (cities, towns, and villages) with amounts of 500,000 yen or less will be searched for. If 500,000,000 yen is entered as the municipal tax revenue, information on accommodation facilities in administrative districts (cities, towns, and villages) with amounts of 500,000,000 yen or more (or less) will be searched for.

[0072] In one embodiment of the present invention, some or all of the minimum length of stay per year, annual tax amount, municipal tax revenue, and municipal population may be input as intermediate values ​​within a certain range. For example, if 10 days is input as the minimum length of stay per year, accommodation information within a range of plus or minus 2 days will be searched.

[0073] Furthermore, if at least one search condition (search item) has been set, a search can also be executed without specifying any other search conditions ("no specification").

[0074] Returning to FIG. 5 again, in step S502, the information processing terminal device accepts input of search conditions for each item as described above on the search screen.

[0075] Next, in step S503, the information processing terminal device determines whether or not the search start button has been pressed. If the search start button has not been pressed (S503: No), the process returns to step S502. If the search start button has been pressed (S503: Yes), the process proceeds to step S504.

[0076] In step S504, cases (accommodation information) that match the input search conditions are extracted. Specifically, the information processing terminal device that detects the pressing of the search start button transmits the input search conditions to the management server. The management server searches a database of accommodation information for property information that matches the search conditions received from the information processing terminal device. Then, accommodation information that matches the search conditions is read from the database.

[0077] In step S505, the management server creates a list of the extracted accommodation information and display screen data for that list, and transmits them to the information processing terminal device. In one embodiment of the present invention, the display screen data for the list to be transmitted is configured so that each piece of accommodation information included in the list can be selected using a hyperlink or the like. The display screen data for the list also includes data for configuring an input field (favorite registration field) for registering each piece of property information as a favorite. The favorite registration field can be, for example, a check box.

[0078] In step S506, the information processing terminal device displays the received list and the display screen data for it. As the display screen for the list, for example, the display example shown in Fig. 7 can be used, as will be described later.

[0079] 7 is an explanatory diagram illustrating a list display screen, which is an example of a display on an information processing terminal device in an administrative service support system for multi-location residents according to one embodiment of the present invention. As shown in Fig. 7, a list display screen 710 of the information processing terminal device 700 includes a plurality of simple accommodation information display fields 711, 712, 713, 714, and 715. Each of the simple accommodation information display fields 711, 712, 713, 714, and 715 includes a simple description (not shown) of the individual accommodation facility and a favorite check box 716.

[0080] The favorite check box 716 is an input field for registering a favorite accommodation as a favorite. When the favorite check box 716 is checked, the identifier of the checked accommodation and the fact that the check was made are saved as favorite information in the information processing terminal device or the management server. The favorite information can be used when searching for accommodation information again (for example, when searching again from S502 in FIG. 5). In one embodiment, when using the favorite information when searching again from S502 in FIG. 5, an accommodation registered as a favorite can be included in the list even if it does not match the search criteria at the time of the re-search.

[0081] In addition, when the user selects any of the areas of each accommodation facility information simple display field 711, 712, 713, 714, and 715, excluding the favorite check box 716, the area also functions as a button that instructs the display of details of the accommodation facility corresponding to the selected accommodation facility information simple display field.

[0082] Returning to Fig. 5, while the list display screen 710 is displayed, the information processing terminal device monitors whether or not a detailed display instruction has been issued (step S507). In other words, the information processing terminal device monitors whether or not any of the accommodation facility information simple display fields has been selected. If none of the accommodation facility information simple display fields has been selected and no detailed display instruction has been issued (S507: No), the process returns to step S506. If any of the accommodation facility information simple display fields has been selected and a detailed display instruction has been issued (S507: Yes), the process proceeds to step S508.

[0083] In step S508, details are displayed on the information processing terminal device. Specifically, when any accommodation information is selected and an instruction to display details is given, the information processing terminal device requests detailed information about the selected accommodation from the management server. The management server reads the requested detailed information about the accommodation from the accommodation information database and transmits it to the information processing terminal device together with display screen data for the detailed information. The display screen data for the detailed information displays attribute information about the accommodation (such as the name of the affiliated accommodation, the prefecture in which the affiliated accommodation is located, the address of the affiliated accommodation, accommodation fee, minimum number of days per year of stay, etc.). The display screen may also include a favorite checkbox (similar to checkbox 716 in FIG. 7) for the accommodation whose detailed information is displayed.

[0084] When the detailed display is completed, in step S509, it is determined whether or not to terminate the current accommodation information search. Specifically, the information processing terminal device determines whether an operation input has been made to an operation input UI (for example, an end button, not shown) for terminating the current accommodation information search, or an operation input to a list display button (not shown) included in the detailed information display screen. If an operation input has been made to an operation input UI for terminating the current accommodation information search (S509: Yes), the information processing terminal device notifies the management server that the operation input has been made. The management server transmits data of a display screen (for example, a top page screen) corresponding to the notification to the information processing terminal device, and the information processing terminal device displays the display screen, thereby terminating the current accommodation information search (step S510). On the other hand, if an operation input has been made to, for example, the list display button (S509: No), the information processing terminal device notifies the management server that the operation input has been made. The management server transmits data of a display screen (i.e., a list display screen) corresponding to the notification to the information processing terminal device, and the information processing terminal device displays the list display screen (step S506).

[0085] In one embodiment of the present invention, the user can find a suitable partner accommodation through the above process.

[0086] Next, the configuration of a system for supporting administrative services etc. for residents at multiple locations according to one embodiment of the present invention will be described mainly from the viewpoint of hardware with reference to FIGS. 8A to 10. FIG.

[0087] 8A to 8C show an example of the overall configuration of an administrative service support system for multi-location residents according to one embodiment of the present invention. The characteristic processing operations of the present invention are mainly performed by a management server (which manages information about users, information about users' mail, information about administrative services for users, etc.) in the information processing server group and an information processing terminal device which is a user terminal, but the present invention is not limited to this, and at least some of the executable processing routines may also be performed by other information processing servers, other information processing terminal devices, etc. (Some may be executable by the information processing terminal device alone). First, with reference to FIG. 8A, an embodiment of the present invention will be described in which an administrative service support system for residents at multiple locations is implemented as a whole.

[0088] As shown in Figure 8A, the administrative service support system 80 for multi-location residents is composed, at its minimum, of an information processing server group 81 (which holds information on mail, household goods storage and management, etc., as a database, and which, as an example, includes one or more management servers which have the function of executing search processing in response to search requests from information processing terminals connected via a network and returning the results) and various information processing terminal devices used by users (in Figure 8A, as examples, PCs 82 and 83, mobile phone 84, and mobile information terminal / tablet terminal (or smartphone) 85 are shown. Hereinafter, these will be collectively referred to as "user terminals" or "terminals"). The server group and the various terminals are connected to each other so that they can communicate with each other via dedicated lines or public lines such as the Internet (86 to 88 as wired lines), as shown in Figure 8A. Furthermore, the lines may be wired or wireless. In the case of wireless, the mobile phone 84 and mobile information terminal / tablet terminal (or smartphone) 85 wirelessly access the Internet 89 via a base station or wireless router (not shown), and are further connected to the information processing server group 81 via line 88 so that they can communicate with each other.

[0089] Furthermore, in one embodiment of the present invention, the administrative service support system for multi-location residents 80 can include, as needed, a server operated by the administrative service support system provider for multi-location residents 150, as well as one or more servers operated by one or more affiliated hotels or other accommodation facilities 140, and one or more servers operated by one or more multi-location residence service providers 130. In this case, a virtual server or cloud configuration will be adopted.

[0090] At the time of filing this application, many mobile phones, mobile information terminals, and tablets have processing capabilities (communication processing speed, image processing capabilities, etc.) equivalent to those of personal computers (PCs), and can be considered small computers.

[0091] In addition, the program or software necessary for implementing the present invention is typically installed and stored in a memory unit in an information processing server group, and further, if necessary, in an HDD or SSD in the memory unit of a PC or mobile information terminal, and when the program or software is executed, all or part of the software modules are read into the memory in the memory unit as necessary and calculated and executed by the CPU.

[0092] It should be noted that the calculations do not necessarily have to be performed by a central processing unit such as a CPU, and an auxiliary calculation device such as a digital signal processor (DSP) (not shown) can also be used.

[0093] Furthermore, a PC can basically be adopted as the hardware configuration of the information processing server group 81. Although the present invention is not limited to this, the information processing server group 81 can also be configured to be suitable for processing large-scale data by operating multiple PCs (for example, tens to tens of thousands) in parallel to increase the hardware specifications as needed.

[0094] 8B is an explanatory diagram illustrating an example of the overall configuration of a system for supporting administrative services, etc. for residents at multiple locations according to another embodiment of the present invention. Servers, computers, and devices having the same functions as those in the system configuration example shown in FIG. 8A are assigned the same component numbers, and their descriptions are omitted. Note that the line 88 shown in FIG. 8A is replaced by lines 88a to 88d in FIG. 8B, but this is an increase in lines due to an increase in the number of servers, and each line can be considered to be of the same quality.

[0095] In the system 800 shown in Fig. 8B, affiliated accommodation facility servers S1 (811), S2 (812), and S3 (813) are added to the system 80 shown in Fig. 8A, and these are connected to the Internet via lines 88b to 88d. The information processing server group 81 is also connected to the Internet via line 88a. The number of affiliated accommodation facility servers in the figure is merely an example and does not limit the present invention.

[0096] Affiliated accommodation facilities servers S1 (811), S2 (812), and S3 (813) are servers operated by one or more affiliated hotels and other accommodation facilities 140, and manage the business processes determined in the outsourcing contract 195 from the system side, and perform administrative management of mail forwarding 196. The provider of the administrative service support system for multi-location residents has concluded outsourcing contracts with each of the users, municipalities, multi-location residential service providers, and affiliated hotels and other accommodation facilities, and by organizing and integrating the needs and relationships of each member, it is possible to provide efficient services and adjust the interests of each party.

[0097] 8C is an explanatory diagram illustrating an example of the overall configuration of a system for supporting administrative services, etc. for residents at multiple locations according to another embodiment of the present invention. Servers, computers, and devices having the same functions as those in the system configuration examples shown in FIGS. 8A and 8B are assigned the same component numbers, and their description will be omitted. Note that the line 88 shown in FIG. 8A is replaced by lines 88a to 88g in FIG. 8C, but this is an increase in lines due to an increase in the number of servers, and each line can be considered to be of the same quality.

[0098] In system 850 shown in Fig. 8C, service servers A (821), B (822), and C (823) are added to system 800 shown in Fig. 8B, and these are connected to the Internet via lines 88e to 88g. The number of affiliated accommodation facility servers in the figure is merely an example and does not limit the present invention.

[0099] Service servers A (821), B (822), and C (823) are servers operated by one or more multi-location residential service providers 130, and manage from the system side the business processes determined in the outsourcing contract 194. The provider of the administrative service support system for multi-location residents has concluded outsourcing contracts with each of the users, municipalities, multi-location residential service providers, and accommodation facilities such as affiliated hotels, and can correct discrepancies and eliminate duplications in data between the servers.

[0100] Next, FIG. 9 shows the external configuration of a tablet terminal as an information processing terminal device in an information processing system according to one embodiment of the present invention. In FIG. 9, the information processing terminal device (tablet terminal or smartphone) 85 comprises a housing 851, a display 852, and hardware buttons 853 provided in the lower center of the housing 851. The display 852 is typically configured as a liquid crystal display (LCD) or the like and is capable of displaying various information such as text, still images, and videos. Furthermore, menu buttons and a software keyboard can be displayed on the display 852, and instructions (commands) can be issued to the tablet terminal 85 by touching these with a finger or a touch pen (not shown). In this respect, the hardware buttons 853 are not essential components, but for the sake of convenience in explaining the present invention, they are implemented as buttons that perform certain functions. Of course, these hardware buttons 853 can also be replaced with menu buttons displayed in part of the display 852.

[0101] The display 852 also includes a multi-touch input panel, and the coordinates of a touch input position on the touch input panel are transmitted to the processing system (CPU) of the tablet terminal 85 via an input device interface (not shown) for processing. The multi-touch input panel is configured to simultaneously sense multiple contact points on the panel. This detection (sensor) can be achieved by various methods and is not necessarily limited to a contact sensor; for example, an optical sensor can be used to extract a point indicated on the panel. Furthermore, in addition to contact sensors and optical sensors, a capacitance sensor that senses contact with human skin can also be used.

[0102] Although not shown in Fig. 9, the tablet terminal 85 may also be equipped with a microphone and speaker. In this case, it is possible to distinguish the user's voice picked up by the microphone and use it as an input command. Furthermore, although not shown in Fig. 9, a camera device such as a CMOS is mounted on the back of the tablet terminal 85.

[0103] 10 shows an example of a functional block diagram of hardware constituting a tablet terminal 85 according to one embodiment of the present invention. The operation of the tablet terminal 85 is realized by the individual operations of the hardware described below, and the cooperative operation of the software and the hardware.

[0104] In Figure 10, the tablet terminal 1000 as an entire hardware block can be broadly divided into an input unit 1001 consisting of the hardware buttons 853 in Figure 9, a multi-touch input panel provided on the display 852, a microphone, etc.; a memory unit 1002 consisting of a hard disk, RAM and / or ROM, etc. for storing programs, data, etc.; a central processing unit 1003 consisting of a CPU that performs various numerical calculations and logical operations using programs; a display unit 1004 consisting of the display 852, etc.; a control unit 1005 for controlling chips, electrical systems, etc.; a communication interface unit 1006 consisting of a slot for accessing the Internet, a port for optical communication, and a communication interface; an output unit 1007 for speakers, vibrations, etc.; a timing unit 1008 for measuring the time, etc.; a sensor unit 1009 consisting of an image sensor such as a CMOS; and a power supply unit 1010 for supplying power to each module within the device, and these modules are connected by communication buses or power lines as necessary. In FIG. 10, for convenience, they are collectively shown as connection line 1011.

[0105] The sensor unit 1009 may include a GPS sensor module for identifying the position of the tablet terminal 1000 (85). Furthermore, a signal detected by an image sensor such as a CMOS constituting the sensor unit 1009 can be processed as input information by the input unit 1001.

[0106] In addition, the programs or software necessary for implementing the present invention are typically installed or stored on a hard disk or the like that constitutes the memory unit 1002, and when the programs or software are executed, all or part of them are read out as software modules into the memory in the memory unit 1002 as needed, and are calculated and executed by the CPU 1003.

[0107] The calculations do not necessarily have to be performed by a central processing unit 1003 such as a CPU, but can also be performed by an auxiliary calculation device such as a digital signal processor (DSP) (not shown).

[0108] The above describes, based on specific examples, an embodiment of a system for supporting administrative services, etc. for residents at multiple locations according to one embodiment of the present invention. However, embodiments of the present invention can also be embodied as a method or program for implementing a system or device, as well as a storage medium on which a program is recorded (for example, an optical disk, a magneto-optical disk, a CD-ROM, a CD-R, a CD-RW, a magnetic tape, a hard disk, a memory card), etc.

[0109] Furthermore, the implementation form of the program is not limited to application programs such as object code compiled by a compiler or program code executed by an interpreter, but may also be in the form of a program module incorporated into an operating system.

[0110] Furthermore, it is not necessary for all processing of the program to be performed solely by the CPU on the control board, but it can also be configured so that some or all of the program is performed by another processing unit (such as a DSP) implemented on an expansion board or expansion unit added to the board as needed.

[0111] All of the features described in this specification (including the claims, abstract, and drawings) and / or all steps of any disclosed method or process may be combined in any combination, except combinations in which these features are mutually exclusive.

[0112] Furthermore, each feature described in this specification (including the claims, abstract, and drawings) may be replaced by alternative features serving the same, equivalent, or similar purpose, unless expressly denied. Thus, unless expressly denied, each disclosed feature is only one example of a generic series of identical or equivalent features.

[0113] Furthermore, the present invention is not limited to the specific configuration of any of the above-described embodiments, but extends to any novel feature or combination thereof described in this specification (including the claims, abstract, and drawings), or any novel method or process step or combination thereof described. [Explanation of symbols]

[0114] 10. Support system for administrative services for residents in multiple locations 11 Information Processing Server 12, 13 PC (a form of information processing terminal device) 14 Mobile phone (a form of information processing terminal device) 15 Tablet terminal (a form of information processing terminal device) 19 Public lines (dedicated lines, internet, etc.)

Claims

1. A system for supporting administrative services etc. for residents at multiple locations, comprising at least one information processing server and a plurality of information processing terminal devices operated by a plurality of users connected to the information processing server, wherein the system is configured to conclude a service delegation contract between the user and an accommodation facility where the user will leave his / her resident registration, between the information processing server and the information processing terminal device, In order to register a mail address for the user in the information processing server, extracting the address of the accommodation facility managed by the information processing server; A predetermined character string editing process is performed on the address of the extracted accommodation facility, A system characterized in that the new address generated by the character string editing process is registered as the mail address for the user.

2. The system according to claim 1, wherein the character string editing process includes adding a note to the address of the accommodation facility.

3. The system according to claim 1, wherein the character string editing process includes a process of assigning a room number to the address of the accommodation facility.

4. A program executed on a system for supporting administrative services for multi-location residents, which includes at least one information processing server and a plurality of information processing terminal devices operated by a plurality of users connected to the information processing server, and which is for concluding a service delegation contract between the user and an accommodation facility where the user will keep his / her resident registration, between the information processing server and the information processing terminal device, in order to register a mail address for the user in the information processing server: The information processing server extracting the address of the accommodation facility; a step of performing a predetermined character string editing process on the extracted addresses of accommodation facilities; a step of registering the new address generated by the character string editing process as a mail destination for the user; A program characterized by executing

5. 5. The program according to claim 4, wherein the character string editing process includes adding a note to the address of the accommodation facility.

6. 5. The program according to claim 4, wherein the character string editing process includes a process of assigning a room number to the address of the accommodation facility.

Images