Interview support device, interview support method and computer program

Abstract

To support an interview so that a client and an advisor can utilize what is prepared for the interview during the interview.SOLUTION: A reception part receives memorandum information from at least one of a client and an advisor corresponding to the client. The memorandum information is information including contents desired to be topics in an interview as check contents. A detection part uses conversation content information to detect that the topics of the check contents included in the memorandum information appear in a conversation between the client and the advisor. The conversation content information is information representing contents of the conversation recognized from voice data of the conversation between the client and the advisor. An output part outputs notification information to be used for notification processing. The notification processing is processing for notifying at least one of the client and the advisor of remaining check contents obtained by removing check contents whose appearance in the conversation between the client and the advisor is detected in the check contents included in the memorandum information during the interview.SELECTED DRAWING: Figure 13

Description

[Technical Field]

[0001] The present disclosure relates to an interview support device, an interview support method, and a computer program that support an interview. [Background technology]

[0002] In order to facilitate a smooth transition from school to society and work, career education is being promoted in schools such as high schools before students enter the workforce. This has led to high school students thinking about their future careers, but they can sometimes get stuck due to a lack of information. In light of this, attempts are being made to provide career counseling services where high school students can consult with working adults about their careers.

[0003] Patent Document 1 (JP 2017-173950 A) discloses a technology for generating a checklist for work tasks. Patent Document 1 states that the generated checklist is checked by a worker or the like. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2017-173950 Summary of the Invention [Problem to be solved by the invention]

[0005] One form of consultation service is a consultation interview between a client and an advisor (counselor). When conducting such an interview, the client may prepare in advance by thinking about what they want to ask the advisor, and the advisor may think about what they want to say (communicate) to the client. However, despite such preparation, sometimes the client forgets what they prepared during the interview. In other words, the client may forget to ask what they wanted to hear from the advisor, or the advisor may forget to communicate what they wanted to say to the client, and the preparation may go to waste.

[0006] The present disclosure has been devised to solve the above-mentioned problems. That is, a main purpose of the present disclosure is to provide a technology for supporting interviews so that the client and the advisor can utilize the preparations they have made for the interview during the interview. [Means for solving the problem]

[0007] In order to achieve the above-mentioned object, one aspect of the interview support device according to the present disclosure is to a reception unit that receives memorandum information including, as check contents, contents to be discussed in an interview from at least one of a client and an advisor who will assist the client; a detection unit that detects whether a topic of the check content included in the memorandum information has come up in the conversation between the consultant and the advisor, using conversation content information that indicates the content of the conversation recognized from the voice data of the conversation between the consultant and the advisor; an output unit that outputs, as notification information, information used in a notification process for notifying at least one of the client and the advisor during the interview of the remaining check contents, excluding check contents that have been detected to have come up in the conversation between the client and the advisor, from among the check contents included in the memorandum information; Equipped with.

[0008] In addition, one aspect of the interview support method according to the present disclosure is to By computer, Accepting memorandum information including checklist items to be discussed in the interview from at least one of the person seeking advice and the advisor who will be assisting the person seeking advice; Using conversation content information representing the content of the conversation recognized from the voice data of the conversation between the consultant and the advisor, it is detected that the topic of the check content included in the memorandum information has come up in the conversation between the consultant and the advisor; Among the check contents included in the memorandum information, the remaining check contents excluding the check contents detected to have appeared in the conversation between the client and the advisor are output as notification information, which is used for notification processing to notify at least one of the client and the advisor during the interview.

[0009] Furthermore, one aspect of the computer program according to the present disclosure is A process of receiving memorandum information including, as check contents, contents to be discussed in the interview from at least one of the client and the advisor who will be assisting the client; A process of detecting whether the topic of the check content included in the memorandum information has come up in the conversation between the consultant and the advisor, using conversation content information representing the content of the conversation recognized from the voice data of the conversation between the consultant and the advisor; a process of outputting, as notification information, information to be used in a notification process for notifying at least one of the client and the advisor during the interview of the remaining check contents, excluding check contents that have been detected to have come up in the conversation between the client and the advisor, from among the check contents included in the memorandum information; to be executed by the computer. [Effects of the Invention]

[0010] According to the present disclosure, interviews can be supported so that the client and advisor can utilize what they have prepared for the interview during the interview. [Brief explanation of the drawings]

[0011] [Figure 1] 1 is a diagram illustrating a consultation service providing system to which an interview support device is applied. [Figure 2] FIG. 1 is a diagram illustrating an example of the configuration of an interview support device. [Figure 3] FIG. 10 is a diagram illustrating an example of a display screen that introduces an advisor's profile. [Figure 4] FIG. 10 is a diagram illustrating an example of memorandum information. [Figure 5] FIG. 10 is a diagram illustrating an example of a display screen for notifying the contents of a no-appearance check. [Figure 6] FIG. 10 is a diagram illustrating an example of a checklist display. [Figure 7] 10 is a flowchart illustrating an example of the operation of the interview support device. [Figure 8] FIG. 10 is a diagram illustrating another example of the configuration of the interview support device. [Figure 9] FIG. 10 is a diagram showing another example of a display screen for notifying the contents of the no-appearance check. [Figure 10] FIG. 10 is a diagram illustrating yet another example configuration of the interview support device. [Figure 11] FIG. 10 is a diagram illustrating yet another example configuration of the interview support device. [Figure 12] FIG. 10 is a diagram illustrating yet another example configuration of the interview support device. [Figure 13] FIG. 10 is a diagram illustrating a configuration example of another embodiment of a question proposing device. [Figure 14] 10 is a flowchart illustrating an example of the operation of another embodiment of the question proposing device. DETAILED DESCRIPTION OF THE INVENTION

[0012] Hereinafter, embodiments of the present disclosure will be described with reference to the drawings.

[0013] First Embodiment The interview support device of the first embodiment according to the present disclosure is, for example, a computer device applied to the following consultation service providing system. The consultation service providing system here is, for example, a system as shown in FIG. 1 in which a client 2 can consult with an advisor 8. The advisor 8 is a counselor who listens to the client 2, gives advice to the client 2, and talks about his or her own experiences. For example, the consultation service providing system has multiple advisors 8 registered as counselors, and one of the registered advisors 8 selected by the client 2 as a consultation partner will respond to the client 2.

[0014] The example in Figure 1 shows a situation in which a client 2 is having an online consultation with an advisor 8. Online consultation is a format in which terminal devices 3 and 9 operated by the client 2 and the advisor 8, respectively, are connected via an information and communications network (e.g., the Internet), and the client 2 and the advisor 8 use the terminal devices 3 and 9 to conduct a face-to-face consultation.

[0015] The consultation service providing system to which the interview support device 1 of the first embodiment is applied is not limited in the consultation content it handles, but in the explanation of the first embodiment, the client 2 is a high school student, the consultation content is career advice with an eye toward future careers, and the advisor 8 is a working adult.

[0016] The consultation service providing system also has basic service provision functions for realizing the provision of consultation services. The basic service provision functions include, for example, a matching function that matches the client 2 with an advisor 8 by having the client 2 select an advisor 8 to be employed as a consultation partner, and an interview arrangement function that arranges an interview date for a consultation between the client 2 and the advisor 8 once a match has been made. Such basic service provision functions may be realized by processing on the same computer device as the interview support device 1, or may be realized by processing on a computer device (not shown) separate from the interview support device 1. There are various processing methods for realizing functions such as the matching function and the interview arrangement function included in the basic service provision functions, and since these methods are not limited here, a description thereof will be omitted.

[0017] The interview support device 1 of the first embodiment is a computer device and has a function for supporting interviews so that the client and advisor can utilize the preparations they have made for the interview during the interview. As shown in Fig. 2, the interview support device 1 is communicably connected to terminal devices 3 and 9. The terminal device 3 is a terminal device operated by the client 2 (hereinafter also referred to as the client terminal). The terminal device 9 is a terminal device operated by the advisor 8 (hereinafter also referred to as the advisor terminal).

[0018] The client terminal 3 is an information device and has a communication function, a display control function, and a sound collection function. The communication function is a function for communicating information with other devices with communication functions via an information and communication network such as the Internet, and this communication function enables the client terminal 3 to communicate with the interview support device 1 and the like. The display control function is a function for displaying information on the display device 4 by controlling the display operation of the display device 4. The sound collection function is a so-called microphone function, and is a function for converting collected sound into an electrical signal (sound data) and outputting it. The client terminal 3 is not limited to any particular type of information device as long as it has the above-mentioned communication function, display control function, and sound collection function, but specific examples include smartphones, tablets, and personal computers (PCs). Note that when the client terminal 3 is a smartphone or tablet, the display device 4 is integrated with the client terminal 3, but when the client terminal 3 is a PC, the display device 4 may be external.

[0019] In the first embodiment, the client terminal 3 may exchange information with the interview support device 1 and cooperate with the interview support device 1. Methods for the client terminal 3 to cooperate with the interview support device 1 include, for example, using an application program (app) that provides the function of cooperation with the interview support device 1, or using a browser (software for viewing information on the Internet). Whether the cooperation between the client terminal 3 and the interview support device 1 is carried out by an app or a browser is set appropriately by the operator of the consultation service providing system, and is not limited here.

[0020] As with the client terminal 3, the type of the advisor terminal 9 is not limited as long as it is an information device that has a communication function, a display control function for the display device 7, and a sound collection function. The advisor terminal 9 may also be linked to the interview support device 1. As with the client terminal 3, whether the link between the advisor terminal 9 and the interview support device 1 is executed as an app or a browser is set appropriately by the operator of the consultation service providing system, and is not limited here.

[0021] The interview support device 1 of the first embodiment is also connected to a database 5, which is a storage device. In the first embodiment, the database 5 stores profile information of multiple advisors 8 (hereinafter also referred to as registered advisors) who have already registered in the consultation service providing system. The profile information of the advisor 8 here is self-introduction information registered by the advisor 8 in the consultation service providing system, and includes, for example, self-introduction comments and attribute information. The attribute information of the advisor 8 is information that represents the personality of the advisor 8, and includes, for example, age, occupation, history (including work history and educational background), facial photograph, qualifications held, skills, hobbies, etc. The type of information about the advisor 8 included in the attribute information is determined by the operator of the consultation service providing system, etc., and is not limited to the above-mentioned examples. Furthermore, the profile information of the advisor 8 stored in the database 5 is associated with advisor identification information that identifies the corresponding advisor 8. Furthermore, there are various methods for acquiring profile information from the advisor 8 and storing (registering) it in the database 5, and since the methods are not limited here, a description thereof will be omitted.

[0022] The profile information of the advisor 8 can be transmitted from the database 5 to the client terminal 3 or a terminal device operated by a system operator of the consultation service providing system (not shown in FIG. 2, also referred to as the operator terminal hereinafter) by the interview support device 1 or another computer device (not shown) constituting the consultation service providing system. The transmitted profile information can be viewed by the client 2 or the system operator by being displayed, for example, on the display screen of the display device of the client terminal 3 or the operator terminal as shown in FIG. 3. The profile information of the advisor 8 stored in the database 5 is managed by the consultation service providing system.

[0023] As shown in FIG. 2, the interview support device 1 includes a computing device 10 and a storage device 20. The storage device 20 includes a storage medium for storing data and a computer program (hereinafter also referred to as a program) 21. There are multiple types of storage devices, such as magnetic disk drives and semiconductor memory devices, and there are many types of semiconductor memory devices, such as RAM (Random Access Memory) and ROM (Read Only Memory). A computer device is equipped with multiple types of storage devices depending on the application, but here, these storage devices will be collectively referred to as the storage device 20 without distinction. Furthermore, the type and number of storage devices equipped in the interview support device 1 are not limited, and their description will be omitted. Furthermore, as mentioned above, the interview support device 1 is connected to a database 5. As a result, the interview support device 1 may write information to or read information from the database 5 instead of using the storage device 20. However, to avoid complexity of the description, such a case may be omitted here.

[0024] The arithmetic device 10 is configured with a processor such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit). The arithmetic device 10 can have functions based on a program 21 by reading and executing the program 21 stored in a storage device 20. Here, the arithmetic device 10 has a reception unit 11, an acquisition unit 12, a voice recognition unit 13, a detection unit 14, and an output unit 15 as functional units that support a consultation between a client 2 and an advisor 8.

[0025] The reception unit 11 receives memorandum information from at least one of the client 2 (in other words, the client terminal 3) and the advisor 8 (in other words, the advisor terminal 9) who serves the client. The memorandum information is information that includes, as check contents, the topics that the client 2 and the advisor 8 want to discuss during the interview. In other words, the memorandum information is information that includes, as check contents, the topics that the client 2 wants to hear from the advisor 8 during the interview and the topics that the advisor 8 wants to convey to the client 2. The number of check contents included in the memorandum information is not limited, and may be one or more. Such memorandum information is input into the client terminal 3 or the advisor terminal 9 by the client 2 or the advisor 8 as advance preparation for the interview, and is transmitted from the client terminal 3 or the advisor terminal 9 to the interview support device 1. Here, the procedure by which the client 2 or advisor 8 inputs memorandum information into the client terminal 3 or advisor terminal 9 and transmits it to the interview support device 1, and the form of the GUI (Graphical User Interface) are not limited, so explanations thereof will be omitted.

[0026] Regarding the reception by the reception unit 11, there are three possible modes: one in which memorandum information can be received from both the client 2 and the advisor 8; one in which memorandum information can be received only from the client 2 out of the client 2 and the advisor 8; and one in which memorandum information can be received only from the advisor 8. Which of these reception modes to adopt is appropriately set by, for example, the system operator of the consultation service providing system. In the following explanation, it is assumed that the reception unit 11 can receive memorandum information from both the client 2 and the advisor 8.

[0027] The reception unit 11 receives memorandum information received from the client 2 as memorandum information for the client, and receives memorandum information received from the advisor 8 as memorandum information for the advisor. In other words, the reception unit 11 receives memorandum information by distinguishing it according to the source of the information. The memorandum information received in this manner is stored (registered) in the storage device 20 by the reception unit 11. The memorandum information for the client stored in the storage device 20 is associated with client identification information that identifies the client 2 who sent the memorandum information. Furthermore, the memorandum information for the advisor stored in the storage device 20 is associated with advisor identification information that identifies the advisor 8 who sent the memorandum information.

[0028] Furthermore, it may be assumed that the client 2 and the advisor 8 each have multiple interviews with different interview partners (consultants), or multiple interviews with the same interview partner. In such cases, memorandum information for the client and memorandum information for the advisor may be set for each interview. In this case, the memorandum information stored in the storage device 20 is further associated with interview identification information. The interview identification information is information that identifies the interview. For example, when the client 2 and the advisor 8 are matched and the date and time of the interview are arranged by the basic service provision function of the computer device in the consultation service providing system, such as described above, the interview identification information is assigned to the interview. When receiving the memorandum information, the reception unit 11 obtains information (interview identification information) that identifies the interview related to the memorandum information from the client 2 or the advisor 8, and uses the interview identification information to obtain the interview identification information from the computer device in the consultation service providing system, such as described above. If the meeting identification information is associated with the memorandum information, the meeting identification information acquired in this manner is associated with the memorandum information.

[0029] 4 shows an example of memorandum information for a client in the form of a list. In the example of FIG. 4, the memorandum information includes a plurality of check contents that the client wishes to discuss in the interview, and also includes information on items (hereinafter also referred to as check items) associated with each of the check contents. The information on the check items is, for example, information that is thought up together with the check contents by the client 2 or the advisor 8 and input to the client terminal 3 or the advisor terminal 9. Alternatively, the information on the check items may be information generated from the check contents by AI (Artificial Intelligence) technology using a large-scale language model after the memorandum information is received by the reception unit 11.

[0030] The acquisition unit 12 acquires voice data of the interview between the client 2 and the advisor 8 during the online consultation interview. There are no particular limitations on the method by which the acquisition unit 12 acquires the voice data of the client 2 and the advisor 8, but one example is a method in which the acquisition unit 12 cooperates with an interview execution function unit of the computer device in the consultation service providing system, as described above. The interview execution function unit is a functional unit of the computer device that is realized by the computer device executing an application program that enables web conferencing.

[0031] During the interview, the voice recognition unit 13 recognizes the content of the conversation between the client 2 and the advisor 8 from the voice data acquired by the acquisition unit 12 using voice recognition technology. That is, the voice recognition unit 13 generates conversation content information representing the content of the conversation by converting the content of the conversation between the client 2 and the advisor 8 into text using voice recognition technology. Note that there are multiple voice recognition techniques, and the voice recognition technique adopted here is not limited, so its description will be omitted. Furthermore, at each predetermined timing during the interview, voice recognition is performed on the voice data during the period between the timings, and conversation content information is generated. The timing is not limited, but examples include a timing triggered by a change of speaker or a timing triggered by detecting that a predetermined period of silence during which no voice is acquired has elapsed.

[0032] The detection unit 14 uses the conversation content information representing the content of the conversation recognized by the voice recognition unit 13 to detect that the topic of the check content included in the memorandum information has come up in the conversation between the client 2 and the advisor 8 during the interview.

[0033] For example, when the detection unit 14 detects that a consultation between the client 2 and the advisor 8 is about to begin, it executes a search process in the storage device 20 to search for memorandum information related to each of the client 2 and the advisor 8 who will be having the consultation. That is, information on the consultation date and time between the client 2 and the advisor 8 is provided from a function unit (interview coordination function unit) that realizes the consultation coordination function of the computer device in the consultation service providing system as described above. The detection unit 14 detects that the consultation is about to begin using the provided information on the consultation date and time and time information from the clock function. Furthermore, the client identification information of the client 2 who will be having the consultation and the advisor identification information of the advisor 8 are used to search for the memorandum information.

[0034] If the detection unit 14 finds the relevant memorandum information in the storage device 20 as a result of the search process, it reads out the searched memorandum information from the storage device 20 as the memorandum information to be checked.

[0035] The detection unit 14 sequentially acquires the conversation content information generated by the voice recognition unit 13 during the interview, and determines whether the memorandum information to be checked contains check content similar to the content of the conversation expressed in the acquired conversation content information. For example, a natural language processing model using AI technology is used for this determination.

[0036] When the detection unit 14 determines that the memorandum information to be checked contains check contents similar to the contents of the conversation, it detects that the topic of the check contents has come up in the conversation between the client 2 and the advisor 8.

[0037] Furthermore, when the detection unit 14 detects that the topic of the check content included in the memorandum information has come up in the conversation between the client 2 and the advisor 8, the detection unit 14 associates appearance information with the information of the check content that came up in the conversation in the memorandum information stored in the storage device 20. Appearance information is information indicating that the topic of the check content has come up in the conversation between the client 2 and the advisor 8. For example, at the start of the interview, it is assumed that no appearance information is associated with the information of the check content in the memorandum information by default. No appearance information is information indicating that the topic of the check content has not come up in the conversation between the client 2 and the advisor 8. When the detection unit 14 detects that the topic of the check content has come up in the conversation during the interview, as described above, it changes the no appearance information associated with the check content in the memorandum information to appearance information.

[0038] The output unit 15 outputs notification information. The notification information is output to the client terminal 3 and the advisor terminal 9, and the notification information is information used in notification processing executed in the client terminal 3 and the advisor terminal 9 during the interview. The notification processing notifies the following items. That is, in the notification processing, information on check contents included in the memorandum information but not mentioned in the conversation between the client 2 and the advisor 8 is notified to the client 2 and the advisor 8 during the interview. In other words, information on check contents associated with no-appearance information (hereinafter also referred to as no-appearance check contents) in the memorandum information registered in the interview support device 1 by the client 2 and the advisor 8 who are having the interview and stored in the storage device 20 in advance of the interview is notified to the client 2 and the advisor 8 during the interview. The notification information includes information for notifying such information. In addition, the check contents associated with no-appearance information can also be said to be the remaining check contents included in the memorandum information, excluding the check contents that the detection unit 14 detected as having appeared in the conversation between the client and the advisor (check contents associated with appearance information).

[0039] Various notification modes are conceivable for notifying the non-appearance check details as described above. One example is the following notification mode. For example, a checklist is output by the output unit 15 to the client terminal 3 or the advisor terminal 9 used for online consultation. This checklist is a list showing the check details of the memorandum information related to the client 2 or the advisor 8 during the online consultation, and is one of the notification information output by the output unit 15. The checklist output to the client terminal 3 or the advisor terminal 9 is displayed on the display screen of the display device 4 or 7 by display control of the client terminal 3 or the advisor terminal 9. FIG. 5 shows an example of a display screen during a consultation on the display device 4 by display control of the client terminal 3. In the example of FIG. 5, a checklist based on the client's memorandum information is displayed alongside, for example, a live facial image of the person being consulted (the advisor 8) captured by a camera. Furthermore, in the example of FIG. 5, due to limitations on the size of the display area for displaying the checklist, the check items are displayed on the checklist instead of the check details themselves. The interview support device 1 may be provided with a function for displaying a window on the display screen that explains the check item (shows the check content) in response to an operation of pointing to the check item on the display screen.

[0040] The checklist includes check boxes (checkboxes) 41 associated with check contents (check items). The check boxes (check boxes) 41 are columns that indicate whether or not the topic of the associated check contents came up in the conversation between the client 2 and the advisor 8 during the interview. In other words, if the check box 41 is blank, the blank check box 41 indicates that the topic of the check contents did not come up in the conversation between the client 2 and the advisor 8 during the interview. Also, if a check 42 is placed in the check box 41 as shown in FIG. 6, the check box 41 with the check 42 indicates that the topic of the check contents came up in the conversation between the client 2 and the advisor 8 during the interview.

[0041] An example of the timing for outputting the checklist by the output unit 15 is the start of the interview. In this case, at the start of the interview, none of the topics of the check contents in the memorandum information have come up in the conversation between the client 2 and the advisor 8, so all of the check columns 41 in the checklist are blank. In other words, it can be said that all of the check contents (check items) shown in the checklist are reporting check contents that have not appeared.

[0042] In the first embodiment, as described above, it is possible to receive memorandum information from both the client 2 and the advisor 8. Therefore, memorandum information for the client and memorandum information for the advisor related to each of the client 2 and advisor 8 who are having a meeting can be stored in the storage device 20. In this case, for example, a checklist for the client based on the client's memorandum information stored in the storage device 20 is output to the client terminal 3, and a checklist for the advisor based on the advisor's memorandum information stored in the storage device 20 is output to the advisor terminal 9. As a result, the checklist for the client is displayed on the display screen of the display device 4 so that the client 2 can see it. Meanwhile, the checklist for the advisor is displayed on the display screen of the display device 7 so that the advisor 8 can see it. In other words, the client 2 and the advisor 8 who are having a meeting can only see the checklist based on the memorandum information they registered themselves, and cannot see the checklist based on the memorandum information registered by the person they are meeting with. Alternatively, when both the client's memorandum information and the advisor's memorandum information are stored in the storage device 20, the client 2 and the advisor 8 who are having a meeting may also be able to see a checklist based on the memorandum information registered by the other party. In other words, both the client's checklist and the advisor's checklist may be output from the interview support device 1 to the client terminal 3 and the advisor terminal 9, respectively, and displayed on the display devices 4 and 7. Note that even if memorandum information can be received from both the client 2 and the advisor 8, there may be cases where only the memorandum information of either the client 2 or the advisor 8 is stored (registered) in the storage device 20. In such cases, only the checklist based on the stored client's or advisor's memorandum information is displayed on the display devices 4 and 7.

[0043] In the first embodiment, the output unit 15 outputs notification information related to the appearance information (hereinafter also referred to as appearance notification information) during the interview. This appearance notification information includes information representing the check content that the detection unit 14 detected as having occurred in the conversation during the interview. In other words, the appearance notification information can be said to include information representing the check content with which the detection unit 14 associated the appearance information in the memorandum information in the storage device 20 related to the client 2 and the advisor 8 during the interview. The output destination to which the output unit 15 outputs such appearance notification information is the client terminal 3 or the advisor terminal 9, which is the output destination to which the checklist related to the appearance notification information has been output. In addition, the timing to output the appearance notification information can be, for example, triggered by the detection unit 14 detecting that the topic of the check content related to the appearance notification information has come up in the conversation between the client 2 and the advisor 8.

[0044] In the client terminal 3 or advisor terminal 9 that receives the appearance notification information, for example, the display of the display device 4, 7 is controlled so that a check 42 as shown in Figure 6 is placed in the check box 41 of the check content related to the received appearance notification information in the checklist displayed on the display device 4, 7.

[0045] That is, the checklists displayed on the display devices 4 and 7 are checklists in which the presence or absence of checks 42 in the check columns 41 is controlled by the interview support device 1. Furthermore, such checklists are used to notify the client 2 and the advisor 8, via the client terminal 3 and the advisor terminal 9, during the interview, of check contents (check items) that have not come up in the conversation between the client 2 and the advisor 8, as well as check contents (check items) that have come up in the conversation between the client 2 and the advisor 8. When information as to whether or not the check contents included in the memorandum information came up in the conversation during the interview is notified using such a checklist, the checklist information and appearance notification information as described above are output from the output unit 15 as notification information.

[0046] The interview support device 1 of the first embodiment is configured as described above. Next, an example of the operation of the interview support device 1 will be described with reference to Figure 7. Figure 7 shows a flowchart explaining an example of the operation of the interview support device 1. It can also be said that Figure 7 shows an example of a method for interview support using the interview support device 1.

[0047] For example, when the reception unit 11 of the arithmetic device 10 receives memorandum information from the client 2 or the advisor 8 (step 101 in FIG. 7), the reception unit 11 stores the received memorandum information in the storage device 20.

[0048] Thereafter, when the output unit 15 detects the start of the interview (step 102), for example, using information on the interview date and time provided from the interview adjustment function unit of the computer device such as that described above in the consultation service providing system, it outputs a checklist (step 103). The checklist is a list using memorandum information on check targets related to the client 2 and advisor 8 who will be interviewed, as described above. The checklist is output to the client terminal 3 and advisor terminal 9 related to the client 2 and advisor 8 who will be interviewed. The client terminal 3 and advisor terminal 9 that have received the checklist control the display devices 4 and 7 to display the checklist on the display screen.

[0049] During the consultation, the acquisition unit 12, for example, cooperates with the aforementioned consultation execution function unit of the computer device in the consultation service providing system to constantly acquire voice data of the conversation between the client 2 and the advisor 8 (step 104). Then, using the acquired voice data, the voice recognition unit 13 sequentially recognizes the content of the conversation between the client 2 and the advisor 8 (step 105). Furthermore, the detection unit 14 executes a detection process for the memorandum information using information on the recognized content of the conversation (step 106). That is, the detection unit 14 determines, for example, using AI technology, whether or not the memorandum information to be checked contains a check content similar to the recognized content of the conversation. If the detection unit 14 determines that the memorandum information to be checked contains a check content similar to the content of the conversation, the detection unit 14 detects that the topic of the check content has come up in the conversation between the client 2 and the advisor 8. This detection process by the detection unit 14 is repeatedly executed during the consultation in accordance with the recognition process of the content of the conversation sequentially performed by the voice recognition unit 13.

[0050] When the detection unit 14 detects that the topic of the check content included in the memorandum information to be checked has come up in the conversation between the client 2 and the advisor 8, the output unit 15 outputs appearance notification information including information representing the detected check content as notification information (step 107). In the client terminal 3 or the advisor terminal 9 that has received the appearance notification information (notification information), display control is performed so that a check 42 is displayed in the check column 41 of the check content corresponding to the information of the check content included in the appearance notification information in the check list displayed on the display screen of the display device 4, 7. Such a check list notifies the client 2 or the advisor 8 whether or not the topic of the check content (check item) has come up in the conversation between the client 2 and the advisor 8, depending on whether or not there is a check 42 in the check column 41.

[0051] The interview support device 1 of the first embodiment has the above-described configuration. That is, the interview support device 1 is configured to receive memorandum information from the client 2 or the advisor 8, the memorandum information including check items to be discussed during the interview as advance preparation for the interview. Then, during the interview, the interview support device 1 recognizes the content of the conversation between the client 2 and the advisor 8 using voice recognition technology and detects that the check items included in the memorandum information have come up in the conversation. Using this detection result, the interview support device 1 notifies the client 2 or the advisor 8 of any check items included in the memorandum information that have not come up in the conversation. This notification enables the client 2 or the advisor 8 who has registered the memorandum information to discuss the topics they have considered as advance preparation for the interview without missing any of the topics. That is, the interview support device 1 can support the interview so that the client 2 or the advisor 8 who has registered the memorandum information can utilize the preparations they have made for the interview during the interview. With the interview support function of the interview support device 1, it is expected that the client 2 and the advisor 8 will feel more satisfied with the interview because the interview will be conducted in a way that makes use of their advance preparations.

[0052] In the first embodiment, all check items included in the memorandum information are displayed in the form of a checklist on the display screens of the client terminal 3 and the advisor terminal 9, respectively. The presence or absence of a check mark 42 on the checklist indicates whether each check item has come up as a topic of the interview. By using such a checklist, the client 2 and the advisor 8 can easily check the ratio of the number of check items that have been discussed or the number of check items that have not yet been discussed to the number of check items prepared in advance (in other words, the progress status of the check items) during the interview. This allows the client 2 and the advisor 8 to adjust the time allocation for topics during the interview, taking into account the number of check items that have not yet been discussed and the remaining interview time. This also contributes to ensuring that the check items prepared in advance are thoroughly discussed during the interview.

[0053] Furthermore, by controlling the output of the checklist by the interview support device 1 so that the client 2 and the advisor 8 can view not only their own memorandum information but also a checklist based on the memorandum information of the person they are interviewing, the client 2 and the advisor 8 can proceed with the interview while taking into consideration the memorandum information of the person they are interviewing. In other words, controlling the output of the checklist so that a checklist based on the memorandum information of the person they are interviewing is also displayed can contribute to the smooth progress of the interview. Note that, for example, the output of the checklist may be controlled so that a checklist based on the client's memorandum information is displayed on the display device 4 by display control of the client terminal 3, and a checklist based on the client's memorandum information and the advisor's memorandum information is displayed on the display device 7 by display control of the advisor terminal 9.

[0054] Furthermore, when the interview support device 1 outputs a checklist based on the client's memorandum information to the client terminal 3 and a checklist based on the advisor's memorandum information to the advisor terminal 9, the following effect can be obtained. That is, the number of check items included in the checklist displayed on the display device 4 by the client terminal 3 and the number of check items included in the checklist displayed on the display device 7 by the advisor terminal 9 are fewer than the number of check items included in the checklists based on both the client's and advisor's memorandum information. This makes it possible to reduce the number of check items that the client 2 and the advisor 8 need to check during the interview.

[0055] Furthermore, in the first embodiment, the interview support device 1 is configured to recognize the content of the conversation during the interview using voice recognition technology and display check marks 42 in check boxes 41 on the checklist using the recognition results. This eliminates the need for the client 2 and advisor 8 to manually check boxes on the checklist during the interview. In other words, the interview support device 1 can support the interview so that the client 2 and advisor 8 can concentrate on the conversation without having to be distracted by checking boxes on the checklist during the interview.

[0056] Second Embodiment A second embodiment according to the present disclosure will be described below. In the description of the second embodiment, components having the same names as those in the description of the first embodiment will be denoted by the same reference numerals, and a duplicate description of the common parts will be omitted.

[0057] As shown in FIG. 8 , the interview support device 1 of the second embodiment includes a change unit 16 as a functional unit of the arithmetic device 10, in addition to the configuration of the interview support device 1 of the first embodiment. The change unit 16 is a functional unit that responds to the following request. That is, it is assumed that the client 2 or the advisor 8 may wish to change the presence or absence of a check 42 in a check box 41 of a checklist displayed on the display screen of the display device 4 or the display device 7. For example, the client 2 or the advisor 8 may want to uncheck a check item that has a check 42 displayed in the check box 41 (i.e., a check item that has already been discussed in the interview) because they want to bring it up again. Also, the client 2 or the advisor 8 may change their mind during the interview about a check item that does not have a check 42 displayed in the check box 41 (i.e., a check item that has not yet been discussed in the interview) and therefore want to display a check 42 in the check box 41. In order to meet such requests from the client 2 and the advisor 8, the change unit 16 has the following functions.

[0058] That is, the change unit 16 receives a change request for the check 42 in the check column 41 of the checklist. This change request is output from the client terminal 3 or the advisor terminal 9, which is the output destination to which the output unit 15 has output the checklist as notification information, in response to an operation by the client 2 or the advisor 8. For example, when the client 2 or the advisor 8 performs an operation to display a check 42 in the check column 41 of the checklist displayed on the display device 4, 7, or an operation to remove the check 42 (stop displaying the check 42), a change request for the check 42 is output from the client terminal 3 or the advisor terminal 9 to the interview support device 1. Information indicating the operation content of the client 2 or the advisor 8 is associated with the change request for the check 42. Note that, here, display control is performed so that the presence or absence of a check 42 in the check column 41 of the checklist displayed on the display device 4, 7 is changed in response to an operation by the client 2 or the advisor 8 regarding the above-mentioned check 42.

[0059] In response to a received change request, the change unit 16 performs the following process using information about the operation performed by the client 2 or advisor 8 associated with the change request. That is, using the information about the operation, the change unit 16 identifies, as the check content to be changed, the check content corresponding to the check content whose presence or absence of a check 42 has been changed in the memorandum information stored in the storage device 20 and which is the basis of the checklist associated with the change request. Furthermore, the change unit 16 changes one of the non-appearance information and the appearance information associated with the check content to the other information, depending on the operation. Specifically, for example, when a change request resulting from an operation to remove a check 42 from a check box 41 in the checklist is received, the change unit 16 changes the appearance information associated with the check content to the non-appearance information in the memorandum information stored in the storage device 20. Furthermore, when a change request resulting from an operation to display (add) a check 42 in the check box 41 in the checklist is received, the change unit 16 changes the non-appearance information associated with the check content to the appearance information in the memorandum information stored in the storage device 20.

[0060] By such a change process by the change unit 16, changes made by the client 2 or advisor 8 as to whether or not to check the checklist 42 are reflected in the memorandum information in the storage device 20. In other words, it is possible to prevent an information inconsistency situation in which the information as to whether or not to check the checklist 42 displayed on the display devices 4, 7 differs from the information as to whether or not the check contents have appeared in the memorandum information stored in the storage device 20 of the interview support device 1. In other words, the change unit 16 can respond to requests from the client 2 or advisor 8 to change the checklist check 42 while preventing such an information inconsistency situation.

[0061] Other than the above-mentioned configuration, the configuration of the interview support device 1 of the second embodiment is the same as the configuration of the interview support device of the first embodiment. In this way, the interview support device 1 of the second embodiment has the same configuration as the interview support device 1 of the first embodiment, and therefore can achieve the same effects as the interview support device 1 of the first embodiment.

[0062] <Other embodiments> The present disclosure is not limited to the first and second embodiments and may be implemented in various ways. For example, in the first and second embodiments, a checklist is used as a method for notifying during an interview of check contents included in the memorandum information that are not discussed during the interview. Alternatively, a notification method such as that shown in FIG. 9 may be adopted as a method for notifying during an interview of check contents included in the memorandum information that are not discussed during the interview. In the example of FIG. 9, a recommendation display area 44 is displayed on the display screen of the display device 4 by display control of the client terminal 3 conducting an online consultation. In this recommendation display area 44, check contents included in the memorandum information that are not discussed during the interview (non-appearance check contents associated with non-appearance information) are selected (extracted) and displayed (notified). Similarly, non-appearance check contents may be selected (extracted) and notified on the display screen of the display device 7 by display control of the advisor terminal 9. When such a notification method is adopted, the notification information output by the output unit 15 is information indicating the non-appearance check content or the check items corresponding to the non-appearance check content, instead of the checklist and appearance notification information as described above. The timing at which the output unit 15 outputs such notification information during an interview is set appropriately by the operator of the consultation service providing system, and is not limited to, but examples include the following output timings: For example, the notification information may be output when half the scheduled interview time has elapsed since the start of the interview, and thereafter at predetermined intervals such as 15 minutes later, 10 minutes later, and 5 minutes later.

[0063] In the case where the no-appearance check contents or the check items corresponding to the no-appearance check contents are selectively notified as described above, the output unit 15 can output the notification information in the following manner. That is, the output unit 15 outputs the no-appearance check contents (check items) based on the client's memorandum information to the client terminal 3 as notification information, and outputs the no-appearance check contents (check items) based on the advisor's memorandum information to the advisor terminal 9 as notification information. As a result, the no-appearance check contents (check items) based on the client's memorandum information are notified by the client terminal 3 by displaying them on the display device 4, and the no-appearance check contents (check items) based on the advisor's memorandum information are notified by the advisor terminal 9 by displaying them on the display device 7. Alternatively, the output unit 15 may output the no-appearance check contents (check items) based on both the client's memorandum information and the advisor's memorandum information to the client terminal 3 and the advisor terminal 9 as notification information. In this case, the non-appearance check contents (check items) based on both the client's memorandum information and the advisor's memorandum information are displayed and notified on the display devices 4, 7 by the client terminal 3 and the advisor terminal 9, respectively. Alternatively, the output unit 15 may output the non-appearance check contents (check items) based on the client's memorandum information as notification information to the client terminal 3, and output the non-appearance check contents (check items) based on both the client's memorandum information and the advisor's memorandum information as notification information to the advisor terminal 9. In this case, the client terminal 3 displays (notifies) the non-appearance check contents (check items) based on the client's memorandum information on the display device 4, while the advisor terminal 9 displays (notifies) the non-appearance check contents (check items) based on both the client's memorandum information and the advisor's memorandum information on the display device 7, through display control.

[0064] Furthermore, in the first and second embodiments, an example is given in which the consultation between the client 2 and the advisor 8 is an online consultation. However, the interview support device according to the present disclosure can also be applied to a consultation service providing system in which the client and the advisor meet face-to-face. In this case, for example, the interview support device 1 is communicably connected to display devices 31, 91 as shown in FIG. 10 . The display device 31 is a display device for the client, and is installed so that information can be provided to the client 2 during the face-to-face interview between the client 2 and the advisor 8. The display device 91 is a display device for the advisor, and is installed so that information can be provided to the advisor 8 during the face-to-face interview between the client 2 and the advisor 8.

[0065] In such a case, the output unit 15 of the interview support device 1 outputs, for example, notification information (a checklist or information indicating non-appearance check contents (check items)) to the display device 31, 91, and notifies the client 2 and advisor 8 of the notification information via the display device 31, 91. In other words, in the case of a face-to-face consultation, the output unit 15 also performs display control to output and display the notification information on the display device 31 for the client and the display device 91 for the advisor. Note that in such a case, when a checklist is used to notify non-appearance check contents, the output unit 15 also controls the display of the checks 42 in the check boxes 41 in the checklist.

[0066] In the case of a face-to-face consultation, for example, a microphone 53 as shown in Fig. 10 is installed to collect the voice of the conversation between the client 2 and the advisor 8. The acquisition unit 12 acquires voice data of the conversation between the client 2 and the advisor 8 from the microphone 53.

[0067] Even in the case of a face-to-face consultation between the client 2 and the advisor 8, by being equipped with a configuration that corresponds to the face-to-face consultation format as described above, the interview support device 1 can achieve the same effects as the first and second embodiments.

[0068] Furthermore, in addition to the configuration of the interview support device 1 of the first and second embodiments, the following configuration may be provided. For example, the reception unit 11 in the interview support device 1 may also be provided with a configuration capable of receiving memorandum information from an administrator. The administrator is an administrator related to the client 2. In the first and second embodiments, the client 2 is a high school student, so the parent or guardian of the client 2 is set as the administrator. Furthermore, if the high school attended by the client 2 has introduced a consultation service provision system, a school teacher may be set as the administrator.

[0069] For example, as shown in FIG. 11 , a terminal device (hereinafter also referred to as an administrator terminal) 81 operated by such an administrator can be connected to the interview support device 1. The reception unit 11 receives memorandum information output by the administrator using the administrator terminal 81. The administrator's memorandum information is information that includes, as check contents, the content that the administrator wants to discuss in the interview between the client 2 and the advisor 8. The reception unit 11 stores the memorandum information received from the administrator (administrator terminal 81) in the storage device 20. The administrator's memorandum information in the storage device 20 is associated with the memorandum information of the client 2 related to the administrator.

[0070] The memorandum information by the administrator is processed, for example, by the detection unit 14 and the output unit 15 as memorandum information for the client.

[0071] The interview support device 1 accepts memorandum information from the administrator and performs interview support processing that uses the memorandum information to notify information indicating the contents of the no-appearance check during the interview, thereby enabling interviews to be conducted that reflect the thoughts of the administrator (parents or school teachers).

[0072] Furthermore, the reception unit 11 in the interview support device 1 may also be configured to be able to receive memorandum information from the operator of the consultation service provision system. In this case, as shown in FIG. 11 , a terminal device (hereinafter also referred to as the operator terminal) 82 operated by the operator of the consultation service provision system is connectable to the interview support device 1. The operator's memorandum information is information that includes, as a check content, the content that the operator wishes to discuss in the interview between the client 2 and the advisor 8, as a request from the operator. The reception unit 11 stores the memorandum information received from the operator (operator terminal 82) in the storage device 20. The operator's memorandum information in the storage device 20 is associated with information indicating that it has been received from the operator.

[0073] The detection unit 14 also executes the same detection process as that shown in the first embodiment for the memorandum information received from the administrator. The output unit 15 outputs the results of the no-appearance check in the memorandum information received from the administrator as notification information to, for example, the client terminal 3 and the advisor terminal 9.

[0074] Furthermore, in the first and second embodiments, the interview support device 1 is equipped with an acquisition unit 12 and a voice recognition unit 13. Alternatively, for example, as shown in Figure 12, a computer device 50 separate from the interview support device 1 may be equipped with an acquisition unit 12 and a voice recognition unit 13 that function similarly to the acquisition unit 12 and the voice recognition unit 13 in the interview support device 1 of the first and second embodiments, for example, in a calculation device 51. The computer device 50 is, for example, a computer device equipped with an interview execution function unit in a consultation service providing system.

[0075] In such a case, the interview support device 1 may be configured to omit the acquisition unit 12 and the voice recognition unit 13, and the detection unit 14 may be configured to acquire conversation content information from the voice recognition unit 13 of the computer device 50 and perform the detection process described above using the conversation content information.

[0076] Another embodiment of the interview support device according to the present disclosure may also have the configuration shown in Fig. 13. The interview support device 60 shown in Fig. 13 is, for example, a computer device, and includes a reception unit 61, a detection unit 62, and an output unit 63 as functional units realized by executing a computer program. The reception unit 61 receives memorandum information from at least one of the client and the advisor who assists the client. The memorandum information is information that includes, as check contents, topics to be discussed in the interview.

[0077] The detection unit 62 uses the conversation content information to detect that the topic of the check content included in the memorandum information has come up in the conversation between the client and the advisor. The conversation content information is information representing the content of the conversation recognized from the audio data of the conversation between the client and the advisor. The output unit 63 outputs notification information used for notification processing. The notification processing is a process of notifying at least one of the client and the advisor during the interview of the remaining check contents included in the memorandum information, excluding the check contents that have been detected to have come up in the conversation between the client and the advisor. Note that the reception unit 11, detection unit 14, and output unit 15 of the interview support device 1 of the first and second embodiments described above are examples of the reception unit 61, detection unit 62, and output unit 63, respectively.

[0078] Next, an example of the operation of the interview support device 60 will be described with reference to Fig. 14. Fig. 14 is a flowchart explaining an example of the operation of the interview support device 60. Fig. 14 can also be said to be a diagram explaining an example of an interview support method.

[0079] For example, the receiving unit 61 receives memorandum information from at least one of the client and the advisor who is assisting the client (step 201 in FIG. 14). Thereafter, during the interview between the client and the advisor, the detecting unit 62 uses the conversation content information to detect that the topic of the check content included in the memorandum information has come up in the conversation between the client and the advisor (step 202). Thereafter, the output unit 63 outputs notification information (step 203).

[0080] The interview support device 60 is configured to receive memorandum information from at least one of the client and the advisor who is assisting the client, and to notify during the interview of check contents included in the memorandum information that have not come up in the topic. In this way, the interview support device 60 can support the interview so that the client and advisor who registered the memorandum information can make use of the preparations they have made for the interview during the interview.

[0081] Furthermore, the interview support device 60 can detect, by the detection unit, that the topic of the check contents included in the memorandum information has come up in the conversation between the client and the advisor, and outputs notification information using this detection result. This allows the interview support device 60 to have the effect of eliminating the need for the client or the advisor to check whether the check contents in the memorandum information have come up in the conversation topic during the interview.

[0082] A part or all of the above-described embodiments can be described as, but not limited to, the following supplementary notes. (Appendix 1) a reception unit that receives memorandum information including, as check contents, contents to be discussed in an interview from at least one of a client and an advisor who will assist the client; a detection unit that detects whether a topic of the check content included in the memorandum information has come up in the conversation between the consultant and the advisor, using conversation content information that indicates the content of the conversation recognized from the voice data of the conversation between the consultant and the advisor; an output unit that outputs, as notification information, information used in a notification process for notifying at least one of the client and the advisor during the interview of the remaining check contents, excluding check contents that have been detected to have come up in the conversation between the client and the advisor, from among the check contents included in the memorandum information; An interview support device comprising: (Appendix 2) an acquisition unit that acquires voice data of the consultant and the advisor during the interview; A speech recognition unit that uses speech recognition technology to recognize the content of the conversation between the consultant and the advisor from the voice data. Furthermore, The conversation content information used by the detection unit is information representing the content of the conversation recognized by the voice recognition unit. 10. An interview support device as described in Appendix 1. (Appendix 3) The reception unit is capable of receiving memorandum information including a plurality of check contents to be discussed in the interview, When the memorandum information includes a plurality of check contents, the detection unit executes a detection process to detect whether each of the plurality of check contents included in the memorandum information has appeared in the conversation between the consultant and the advisor. 10. An interview support device as described in Appendix 1. (Appendix 4) the reception unit receives memorandum information from the client as memorandum information for the client, and receives memorandum information from the advisor as memorandum information for the advisor; The output unit outputs notification information related to the memorandum information for the client and notification information related to the memorandum information for the advisor to separate preset output destinations. 10. An interview support device as described in Appendix 1. (Appendix 5) the reception unit can also receive memorandum information from an administrator related to the client, The memorandum information received from the administrator is processed by the detection unit and the output unit as memorandum information received from the client. 10. An interview support device as described in Appendix 1. (Appendix 6) The notification information output by the output unit includes information representing information on check details detected to have come up in the conversation between the consultant and the advisor. 10. An interview support device as described in Appendix 1. (Appendix 7) the receiving unit stores the received memorandum information in a storage device; The information on the check content included in the memorandum information stored in the storage device is associated with one of information on no appearance, which indicates that the topic of the check content did not come up in the conversation between the consultant and the advisor, and information on appearance, which indicates that the topic of the check content came up in the conversation between the consultant and the advisor, The apparatus further includes a change unit that changes one of information indicating that no information has appeared and information indicating that there has appeared, which is associated with information on the check content of the memorandum information stored in the storage device, to the other information in response to a change request from an output destination to which the output unit has output the notification information. 7. An interview support device as described in Appendix 6. (Appendix 8) The client is a high school student, the advisor is a working adult, and the client's advice is about career guidance. 10. An interview support device as described in Appendix 1. (Appendix 9) By computer, Accepting memorandum information including checklist items to be discussed in the interview from at least one of the person seeking advice and the advisor who will be assisting the person seeking advice; Using conversation content information representing the content of the conversation recognized from the voice data of the conversation between the consultant and the advisor, it is detected that the topic of the check content included in the memorandum information has come up in the conversation between the consultant and the advisor; Among the check contents included in the memorandum information, the remaining check contents, excluding the check contents detected to have come up in the conversation between the client and the advisor, are notified to at least one of the client and the advisor during the interview, and information used for notification processing is output as notification information. Interview support method. (Appendix 10) A process of receiving memorandum information including, as check contents, contents to be discussed in the interview from at least one of the client and the advisor who will be assisting the client; A process of detecting whether the topic of the check content included in the memorandum information has come up in the conversation between the consultant and the advisor, using conversation content information representing the content of the conversation recognized from the voice data of the conversation between the consultant and the advisor; a process of outputting, as notification information, information to be used in a notification process for notifying at least one of the client and the advisor during the interview of the remaining check contents, excluding check contents that have been detected to have come up in the conversation between the client and the advisor, from among the check contents included in the memorandum information; A computer program that causes a computer to execute the following.

[0083] Note that some or all of the configurations described in Supplementary Notes 2 to 8, which are dependent on Supplementary Note 1, may also be dependent on Supplementary Notes 9 and 10 in the same dependent relationship as Supplementary Notes 2 to 8. Furthermore, not limited to Supplementary Notes 1, 9, and 10, some or all of the configurations described as Supplements may be made dependent on various hardware, software, various recording means for recording software, or systems, within the scope of each of the above-mentioned embodiments.

[0084] Although the present disclosure has been described above with reference to the embodiments, the present disclosure is not limited to the above-described embodiments. Various modifications that can be understood by those skilled in the art can be made to the configuration and details of the present disclosure within the scope of the present disclosure. Furthermore, each embodiment can be combined with other embodiments as appropriate. [Explanation of symbols]

[0085] 1,60 Interview support equipment 11,61 Reception Department 12 Acquisition Department 13 Voice Recognition Unit 14,62 Detection unit 15,63 Output section 16 Changes

Claims

1. a reception unit that receives memorandum information including, as check contents, contents to be discussed in an interview from at least one of a client and an advisor who will assist the client; a detection unit that detects whether a topic of the check content included in the memorandum information has come up in the conversation between the consultant and the advisor, using conversation content information that indicates the content of the conversation recognized from the voice data of the conversation between the consultant and the advisor; an output unit that outputs, as notification information, information used in a notification process for notifying at least one of the client and the advisor during the interview of the remaining check contents, excluding check contents that have been detected to have come up in the conversation between the client and the advisor, from among the check contents included in the memorandum information; An interview support device comprising:

2. an acquisition unit that acquires voice data of the consultant and the advisor during the interview; A speech recognition unit that uses speech recognition technology to recognize the content of the conversation between the consultant and the advisor from the voice data. Furthermore, The conversation content information used by the detection unit is information representing the content of the conversation recognized by the voice recognition unit. The interview support device according to claim 1 .

3. The reception unit is capable of receiving memorandum information including a plurality of check contents to be discussed in the interview, When the memorandum information includes a plurality of check contents, the detection unit executes a detection process to detect whether each of the plurality of check contents included in the memorandum information has appeared in the conversation between the consultant and the advisor. The interview support device according to claim 1 .

4. the reception unit receives memorandum information from the client as memorandum information for the client, and receives memorandum information from the advisor as memorandum information for the advisor; The output unit outputs notification information related to the memorandum information for the client and notification information related to the memorandum information for the advisor to separate preset output destinations. The interview support device according to claim 1 .

5. the reception unit can also receive memorandum information from an administrator related to the client, The memorandum information received from the administrator is processed by the detection unit and the output unit as memorandum information received from the client. The interview support device according to claim 1 .

6. The notification information output by the output unit includes information representing information on check details detected to have come up in the conversation between the consultant and the advisor. The interview support device according to claim 1 .

7. the receiving unit stores the received memorandum information in a storage device; The information on the check content included in the memorandum information stored in the storage device is associated with one of information on no appearance, which indicates that the topic of the check content did not come up in the conversation between the consultant and the advisor, and information on appearance, which indicates that the topic of the check content came up in the conversation between the consultant and the advisor, The apparatus further includes a change unit that changes one of information indicating that no information has appeared and information indicating that there has appeared, which is associated with information on the check content of the memorandum information stored in the storage device, to the other information in response to a change request from an output destination to which the output unit has output the notification information. The interview support device according to claim 6.

8. The client is a high school student, the advisor is a working adult, and the client's advice is about career guidance. The interview support device according to claim 1 .

9. By computer, Accepting memorandum information including checklist items to be discussed in the interview from at least one of the person seeking advice and the advisor who will be assisting the person seeking advice; Using conversation content information representing the content of the conversation recognized from the voice data of the conversation between the consultant and the advisor, it is detected that the topic of the check content included in the memorandum information has come up in the conversation between the consultant and the advisor; Among the check contents included in the memorandum information, the remaining check contents, excluding the check contents detected to have come up in the conversation between the client and the advisor, are notified to at least one of the client and the advisor during the interview, and information used for notification processing is output as notification information. Interview support method.

10. A process of receiving memorandum information including, as check contents, contents to be discussed in the interview from at least one of the client and the advisor who will be assisting the client; A process of detecting whether the topic of the check content included in the memorandum information has come up in the conversation between the consultant and the advisor, using conversation content information representing the content of the conversation recognized from the voice data of the conversation between the consultant and the advisor; a process of outputting, as notification information, information to be used in a notification process for notifying at least one of the client and the advisor during the interview of the remaining check contents, excluding check contents that have been detected to have come up in the conversation between the client and the advisor, from among the check contents included in the memorandum information; A computer program that causes a computer to execute the following.

Images