Maintenance and inspection support system for portable gas detection alarms

Abstract

To provide a maintenance and inspection support system for portable gas detection alarms that facilities a maintenance and inspection request and reduces the burden on a user, and that enables efficient operational management of maintenance and inspection work while reducing costs.SOLUTION: A maintenance and inspection support apparatus 40 receives a maintenance and inspection request made by a user on a user page provided by the maintenance and inspection support apparatus 40 via a second network 15 for a registered device that is a gas detection alarm registered, and creates a collection notice for the requested device by referring to the user personal information of the requested device, which is a registered device for which the request has been made, and arranges for the collection of the requested device by transmitting the collection notice to a delivery company terminal 17 via the second network 15.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a maintenance and inspection support system for a portable gas detection alarm. [Background technology]

[0002] Generally, in gas detection alarms, if the detection performance of the gas sensor deteriorates over time or for other reasons with use and falls below a certain level, it can become extremely dangerous due to the nature of the application, and therefore regular maintenance and inspection is required to ensure normal operation.

[0003] For example, for stationary gas detection alarms, there is known a management system that uses network technology to manage and notify maintenance and inspection timings for gas detection alarms (see, for example, Patent Document 1). In this management system, the gas detection alarms connected to the network themselves have the function of managing maintenance and inspection timings, and when the time for maintenance and inspection arrives, for example, the gas detection alarms notify the maintenance and inspection service provider terminal by email. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2009-216557 Summary of the Invention [Problem to be solved by the invention]

[0005] In the case of portable gas detectors, the user must check when maintenance and inspection is required, and if necessary, bring the gas detector to a service center or similar location to request maintenance and inspection. Furthermore, when carrying out maintenance and inspection of gas detection alarms, the gas detection alarms must be temporarily left in the care of a technician, and the condition of the device must be confirmed before the maintenance and inspection work can be carried out, so it is necessary to carry out the maintenance and inspection with ample time to spare. As such, periodic maintenance and inspection of portable gas detection alarms requires a lot of effort to request maintenance and inspection, placing a heavy burden on users, and as a result, periodic maintenance and inspection of gas detection alarms is often not carried out at all, making it difficult to efficiently operate and manage maintenance and inspection work for portable gas detection alarms.

[0006] The present invention was developed in light of the above circumstances, and aims to provide a portable gas detection alarm maintenance and inspection support system that makes it easy to request maintenance and inspection, reduces the burden on users, and enables efficient operation and management of maintenance and inspection work while reducing costs. [Means for solving the problem]

[0007] A portable gas detection alarm maintenance and inspection support system according to the present invention comprises a maintenance and inspection work management device, and a maintenance and inspection work support device connected to said maintenance and inspection work management device via a first network and connected to a user terminal operated by a user of the gas detector alarm via a second network, said maintenance and inspection work management device including maintenance and inspection management data storage means for storing maintenance and inspection management data linking product information of a registered device which is a gas detection alarm for which product registration has been performed, maintenance and inspection information of said registered device, and personal user information of said registered device, and said maintenance and inspection work support device provides a page for users via said second network. The above problem is solved by configuring the system to include a web page providing means for providing a web page for receiving maintenance and inspection requests by a user of the registered device inputting request information into a maintenance and inspection request form on the user page, a communication means for receiving the maintenance and inspection management data from the maintenance and inspection work management device via the first network, and a delivery management means for receiving a maintenance and inspection request, creating a collection notice for the requested device by referring to personal information of the user of the requested device, which is the registered device for which the maintenance and inspection request has been made, and sending the collection notice to a pre-designated delivery company terminal via the second network, thereby arranging for the collection of the requested device. [Effects of the Invention]

[0008] According to the invention of claim 1, users can use a network to request maintenance and inspection of gas detection alarms, and the delivery company will collect the gas detection alarms, which significantly reduces the burden on users regarding maintenance and inspection, and is expected to improve the collection rate of gas detection alarms that require maintenance and inspection. Moreover, since a series of processes related to maintenance and inspection can be carried out upon receiving a maintenance and inspection request from a user, it is possible to reduce costs and easily and efficiently operate and manage the regular maintenance and inspection work of gas detection alarms.

[0009] According to the invention of claim 2, by using a delivery management ID that is different from the equipment management identification ID used to manage maintenance and inspection work, it is possible to manage the delivery of requested equipment without sharing information related to the management of maintenance and inspection work with the delivery company, and it is possible to transport the requested equipment without delay. According to the invention of claim 3, maintenance and inspection work can be carried out in accordance with the actual work situation based on the maintenance and inspection work plan, making it possible to easily and efficiently operate and manage maintenance and inspection work. According to the invention of claim 4, the user can check the performance report of the gas detection alarm after maintenance and inspection work on the user page, which makes it possible to easily and efficiently operate and manage maintenance and inspection work, and also to reduce costs. According to the invention of claim 5, for registered equipment that has undergone regular maintenance inspections multiple times, a maintenance inspection notification is automatically sent to the user when the regular maintenance inspection period arrives, thereby making it possible to easily and efficiently operate and manage maintenance inspection work. [Brief explanation of the drawings]

[0010] [Figure 1]1 is a diagram showing an outline of the overall configuration of an example of a portable gas detection alarm maintenance and inspection support system according to an embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0011] As shown in FIG. 1, a portable gas detection alarm maintenance and inspection support system (hereinafter simply referred to as the "maintenance and inspection support system") 10 according to one embodiment of the present invention comprises a production and sales management device 20, a maintenance and inspection work management device (hereinafter simply referred to as the "management device") 30, and a maintenance and inspection work support device (hereinafter simply referred to as the "support device") 40, and manages and operates the maintenance and inspection work of registered devices, which are gas detection and alarm devices that have been product-registered.

[0012] The production and sales management device 20, management device 30, and support device 40 are connected via a first network 11, such as a LAN (Local Area Network) or WAN (Wide Area Network), to a service provider terminal 12a operated by an employee of a business that sells gas detection alarms, and to a worker terminal 12b operated by a maintenance and inspection worker. The support device 40 is also connected via a second network 15, such as the Internet, to a user terminal 16 operated by a user of the gas detection alarm, and to a delivery company terminal 17 operated by a pre-designated delivery company. The user terminal 16 includes a PC or a mobile communication terminal device, such as a tablet or smartphone.

[0013] The production and sales management device 20 includes a communication means 21 for sending and receiving data via the first network 11, a commercial data creation means 22 for creating commercial data from shipping and sales data of gas detection alarms and assigning an equipment management identification ID unique to each gas detector alarm, a commercial data storage means 23 for storing the commercial data, and a commercial data update recording means 24 for updating and recording the commercial data. The commercial data update recording means 24 updates the commercial data and records it in the commercial data storage means 23 when a change occurs in the commercial data, for example, when a user registers a gas detection alarm or when maintenance and inspection of the gas detection alarm is performed.

[0014] The management device 30 includes a communication means 31 for transmitting and receiving data via the first network 11 with the service provider terminal 12a, the production and sales management device 20, and the support device 40, a maintenance and inspection management data creation means 32 for creating maintenance and inspection management data for registered equipment, a maintenance and inspection management data storage means 33 for storing maintenance and inspection management data, a maintenance and inspection management data update and recording means 34 for updating and recording the maintenance and inspection management data when changes occur, such as when maintenance and inspection are performed on registered equipment, and a work status management means 35 for managing the work status related to maintenance and inspection of registered equipment for which maintenance and inspection requests have been made.

[0015] The maintenance and inspection management data creation means 32 receives product information of the gas detection alarm, maintenance and inspection information of the gas detection alarm device, and personal user information of the gas detection alarm device from the production and sales management device 20 via the first network 11, and creates maintenance and inspection management data that links this information. Specifically, the equipment management identification ID of the registered equipment is sent from the production and sales management device 20 to the management device 30 via the first network 11, and the maintenance and inspection management data creation means 32 obtains the necessary information regarding the registered equipment from the production and sales management device 20 via the first network 11 based on the equipment management identification ID.

[0016] The work status management means 35 manages the work status of the requested device, which is a registered device for which a maintenance and inspection request has been made, by comparing the progress status of the actual maintenance and inspection work of the requested device received from the worker terminal 12b via the first network 11 with the maintenance and inspection work plan described below received from the support device 40 via the first network 11.

[0017] The support device 40 includes a web page providing means 41 that provides a user-oriented page via the second network 15, an information updating means 42 that updates the user-oriented page when a change occurs in the information provided to the user on the user-oriented page, a receiving means 43 that receives product registration requests and maintenance and inspection requests made by users on the user-oriented page, a storage means 47 that stores product registration request information and maintenance and inspection request information, a communication means 44 that sends and receives data with the service provider terminal 12a, the production and sales management device 20, and the management device 30 via the first network 11, a work plan data creation means 45 that creates a maintenance and inspection work plan for the requested equipment, a delivery management means 46 that arranges for the collection of the requested equipment, and a monitoring means 48 that monitors the need for maintenance and inspection of registered equipment.

[0018] The user page includes a product registration section that provides a product registration form, a maintenance and inspection request section that provides a maintenance and inspection request form, a registration information display section that provides user registration information, and a product information display section that provides information specific to registered devices. Users can request product registration and maintenance inspection for gas detection alarms by entering the necessary information into the product registration form and maintenance inspection request form. Note that maintenance inspection requests can be made on the premise that the user has registered the product.

[0019] The reception means 43 receives a maintenance inspection request from a user and records the user personal information of the requested device, which is a registered device for which the maintenance inspection request has been made, and the management identification ID assigned to the requested device in the storage means 47, and also creates a delivery management identification ID different from the device management identification ID and records it in the storage means 47.

[0020] The work plan data creation means 45 receives maintenance and inspection management data for the requested equipment from the management device 30 via the first network 11 based on the equipment management identification ID of the requested equipment, creates a maintenance and inspection work plan by referring to, for example, history information and performance information related to maintenance and inspection (including performance information for the same model) contained in the maintenance and inspection management data, and transmits the maintenance and inspection work plan to the management device 30 via the first network 11.

[0021] The delivery management means 46 creates a collection notice for the requested device based on the user's personal information contained in the maintenance and inspection management data received from the management device 30 upon receiving a maintenance and inspection request, and arranges for the collection of the requested device by sending the collection notice to the delivery company terminal 17 of the pre-designated delivery company via the second network 15. Delivery management of requested equipment is carried out using a delivery management ID, which makes it possible to manage the delivery of requested equipment without sharing information regarding maintenance and inspection management with the delivery company, and to collect requested equipment without delay.

[0022] Upon receiving the maintenance and inspection completion notification, the information update means 42 receives the maintenance and inspection management data for the requested device from the management device 30, and creates report card data from the maintenance and inspection information for the requested device contained in the maintenance and inspection management data. By updating the report card data on the user page, the user can obtain the report card data from the product information display section on the user page.

[0023] The monitoring means 48 searches for the maintenance and inspection management data recorded in the maintenance and inspection management data storage means and detects, based on the maintenance and inspection management data, whether or not a registered device that has undergone periodic maintenance multiple times needs maintenance and inspection. When the monitoring means 48 identifies a registered device that needs maintenance and inspection, it transmits a maintenance and inspection notice to the user terminal associated with the registered device via the second network 15.

[0024] The processing of the maintenance and inspection support system 10 will be explained below. However, since the maintenance and inspection support system 10 manages the periodic maintenance and inspection of gas detection alarms (registered devices) that have been product registered by users, the product registration processing of gas detection alarms will be explained first.

[0025] When registering a product, the user enters the necessary information, including the serial number of the gas detection alarm, into the product registration form provided on the user page and sends it from the user terminal 16 via the second network 15. In the support device 40, the reception means 43 identifies the equipment management identification ID of the gas detection alarm from the information entered into the received product registration form, and transmits the identified equipment management identification ID of the gas detection alarm to the management device 30 via the first network 11. In the management device 30, the maintenance and inspection management data creation means 32 receives product information for the gas detection alarm, maintenance and inspection information for the gas detection alarm, personal user information for the gas detection alarm, and the like from the production and sales management device 20 via the first network 11 by referencing the commercial distribution data managed by the production and sales management device 20 from the received equipment management identification ID, and creates maintenance and inspection management data linking this information. Then, the maintenance and inspection management data update recording means 34 records the maintenance and inspection management data together with the equipment management identification ID in the maintenance and inspection management data storage means 33.

[0026] Next, the maintenance and inspection request process for registered devices will be described. In the maintenance and inspection support system 10, users themselves use the network to make requests for maintenance and inspection of gas detection alarms. When a user makes a maintenance and inspection request, the user first enters the necessary information, including the device management identification ID of the registered device, into a maintenance and inspection request form provided on a user page, and transmits the form from the user terminal 16 via the second network 15. In the support device 40, the reception means 43 identifies the requested device based on the device management identification ID entered in the received maintenance and inspection request form, creates a delivery management identification ID that is different from the device management identification ID, and receives the maintenance and inspection management data of the requested device from the management device 30 via the first network 11 by referring to the maintenance and inspection management data managed in the management device 30. The work plan data creation means 45 creates a maintenance and inspection work plan based on performance information and history information related to maintenance and inspection contained in the maintenance and inspection management data, and transmits the maintenance and inspection work plan to the management device 30 via the first network 11. In addition, the delivery management means 46 creates a collection notice for the requested device based on the created maintenance and inspection plan, by referring to the user personal information contained in the maintenance and inspection management data, and arranges for the collection of the requested device by using the delivery management identification ID to send the collection notice to the delivery company terminal 17 of the pre-designated delivery company via the second network 15.

[0027] When the requested equipment arrives, the maintenance and inspection worker performs the maintenance and inspection work on the requested equipment based on the maintenance and inspection work plan, and transmits information regarding the progress of the maintenance and inspection work from the worker's terminal 12b to the management device 30 via the first network 11. In the management device 30, the work status management means 35 compares the progress of the actual maintenance and inspection work of the requested equipment received from the worker terminal 12b with the maintenance and inspection work plan, thereby monitoring whether the maintenance and inspection work is being carried out in accordance with the maintenance and inspection work plan.

[0028] When the maintenance and inspection work for the requested device is completed, the maintenance and inspection worker transmits information related to the maintenance and inspection from the worker's terminal 12b to the management device 30 via the first network 11. In the management device 30 that receives the information related to maintenance and inspection, the maintenance and inspection management data update recording means 34 updates the maintenance and inspection management data and records it in the maintenance and inspection management data storage means 33, and the work status management means 35 transmits a maintenance and inspection completion notification to the support device 40 and the production and sales management device 20 via the first network 11. In the support device 40 that has received the maintenance and inspection completion notification, the information update means 42 receives the updated maintenance and inspection management data for the requested device from the management device 30 via the first network 11 based on the device management identification ID, and creates report card data from the maintenance and inspection information for the requested device included in the maintenance and inspection management data.Then, the report card data is updated on the user page so that the user can obtain the report card data from the product information display section on the user page. In addition, in the production and sales management device 20 that receives the maintenance and inspection completion notification, the commercial distribution data update recording means 24 receives the updated maintenance and inspection management data of the requested equipment from the management device 30 via the first network 11 based on the equipment management identification ID, updates the commercial distribution data, and records it in the commercial distribution data storage means 23.

[0029] Furthermore, in the above-described maintenance and inspection support system 10, the monitoring means 48 of the support device 40 searches for the maintenance and inspection management data recorded in the maintenance and inspection management data storage means 33 and detects, based on the maintenance and inspection management data, whether or not maintenance and inspection is necessary for registered devices for which periodic maintenance and inspection has been performed multiple times. Specifically, the monitoring means 48 checks the next maintenance and inspection timing information included in the maintenance and inspection management data for the registered devices, and when it detects that the maintenance and inspection timing has arrived, it transmits a maintenance and inspection notification to the user terminal 16 associated with the registered device via the second network 15.

[0030] With the above-described maintenance and inspection support system 10, users can use the network to request maintenance and inspection of gas detection alarms, and the delivery company will collect and return the gas detection alarms, which significantly reduces the burden on users regarding maintenance and inspection, and is expected to improve the collection rate of gas detection alarms that require maintenance and inspection. Moreover, since the system can perform a series of processes related to maintenance and inspection, such as collecting gas detection alarms, creating work plans, and providing information, upon receiving a maintenance and inspection request from a user, it becomes possible to easily and efficiently operate and manage the regular maintenance and inspection work of gas detection alarms while reducing costs.

[0031] Although the embodiments of the present invention have been described above, the present invention is not limited to the above-described embodiments and various modifications can be made. For example, the delivery management means may be configured to create a return notice for the requested device upon receiving a maintenance inspection completion notice and arrange for the return of the requested device by transmitting the return notice to the delivery company terminal via the second network. With this configuration, arrangements are made for the delivery company to return the gas detection alarm after maintenance inspection is completed, further reducing the burden on the user regarding maintenance inspection. In addition, in the above embodiment, a configuration was described in which the support device is equipped with a monitoring means for monitoring whether or not maintenance inspection of registered equipment is necessary, but the management device may also be configured to be equipped with the monitoring means. [Explanation of symbols]

[0032] 10 Maintenance and inspection support system 11. First Network 12a Service provider terminal 12b: Operator terminal 15 Second Network 16 User terminal 17 Delivery company terminal 20 Production and sales management device 21 Communication Methods 22. Trade flow data creation method 23. Trade flow data storage means 24. Trade data update recording means 30 Maintenance and inspection management device 31 Communication Methods 32. Maintenance and inspection management data creation method 33 Maintenance and inspection management data storage means 34. Maintenance and inspection management data update recording means 35. Work status management means 40 Maintenance and inspection support device 41 ··· Web page provision means 42 ... Information update means 43 Reception method 44 Communication Methods 45 Work plan data creation means 46 · · Delivery management means 47 ... storage means 48 ... monitoring means

Claims

1. A portable gas detection alarm maintenance and inspection support system, a maintenance and inspection work management device; and a maintenance and inspection work support device connected to the maintenance and inspection work management device via a first network and connected to a user terminal operated by a user of the gas detector alarm device via a second network, the maintenance and inspection work management device includes a maintenance and inspection management data storage means for storing maintenance and inspection management data linking product information of a registered device that is a gas detection alarm for which product registration has been performed, maintenance and inspection information of the registered device, and personal user information of the registered device; The maintenance and inspection work support device is a maintenance and inspection support system for portable gas detection alarms, characterized in that it includes: a web page providing means for providing a user-oriented page via the second network; a reception means for accepting maintenance and inspection requests by users of the registered devices entering request information into a maintenance and inspection request form on the user-oriented page; a communication means for receiving the maintenance and inspection management data from the maintenance and inspection work management device via the first network; and a delivery management means for receiving a maintenance and inspection request, creating a collection notice for the requested device by referencing the user personal information of the requested device, which is the registered device for which the maintenance and inspection request has been made, and sending the collection notice to a pre-designated delivery company terminal via the second network, thereby arranging for the collection of the requested device.

2. The portable gas detection alarm maintenance and inspection support system described in claim 1, characterized in that the reception means receives a maintenance and inspection request, refers to the maintenance and inspection management data stored in the maintenance and inspection work management device via the first network, identifies the requested equipment, and creates a delivery management identification ID that is different from the equipment management identification ID assigned to the requested equipment.

3. the maintenance and inspection work support device includes a work plan data creation means for receiving a maintenance and inspection request and creating a maintenance and inspection work plan by referring to the maintenance and inspection management data of the requesting device, and the communication means transmits the maintenance and inspection work plan to the maintenance and inspection work management device via the first network; The portable gas detection alarm maintenance and inspection support system according to claim 1, characterized in that the maintenance and inspection work management device includes a work status management means for managing the work status of the requested device by comparing the progress of the actual maintenance and inspection work of the requested device with the maintenance and inspection work plan.

4. the maintenance and inspection work management device includes a maintenance and inspection management data update and recording means for receiving performance data related to the maintenance and inspection of the requested device from a worker-side terminal operated by a maintenance and inspection worker via the first network, and updating and recording the maintenance and inspection management data of the requested device in the maintenance and inspection management data storage means, The portable gas detection alarm maintenance and inspection support system according to claim 1, characterized in that the maintenance and inspection work support device further includes an information update means for receiving updated maintenance and inspection management data from the maintenance and inspection work management device via the first network, creating report card data, and updating the report card data on the user page.

5. The maintenance and inspection work support device further includes a monitoring means for searching the maintenance and inspection management data recorded in the maintenance and inspection management data storage means and detecting, based on the maintenance and inspection management data, whether or not maintenance and inspection is necessary for the registered device for which periodic maintenance and inspection has been performed multiple times; The portable gas detection alarm maintenance and inspection support system as described in claim 1, characterized in that the maintenance and inspection work support device receives maintenance and inspection management data for the registered equipment requiring maintenance and inspection from the maintenance and inspection work management device via the first network, and transmits a maintenance and inspection guide notification to a user terminal related to the registered equipment via the second network.

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