Information processing apparatus

Abstract

To provide an information processor, an information processing method and a program for suppressing any labor to be generated when a store side analyzes contribution information.SOLUTION: The management server 10 includes an acquisition unit 11 that acquires post information corresponding to a specific store from a posting site that publishes post information posted for a predetermined store, an output unit 12 that outputs the post information corresponding to the specific store acquired from the posting site so that the post information is displayed, and an analysis unit 13 that transmits the post information including a text to a text generation apparatus, requests the text generation apparatus to generate assignment text information representing an assignment item in the specific store as a text based on the text of the post information, and acquires and outputs the assignment text information generated by the text generation apparatus.SELECTED DRAWING: Figure 2

Description

[Technical Field]

[0001] The present disclosure relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] In recent years, a number of posting sites have been established on the Internet, which are websites that publish posted information indicating user evaluations and usage status of stores and products. On such posting sites, for example, when users post information such as photos of the interior of a store such as a restaurant or food, or written descriptions of the store's atmosphere or impressions of the store, the posted information is organized by store or product and made available for general users to view. This allows general users to refer to the posted information when selecting a store or product.

[0003] Furthermore, stores can use the collected information posted by users as a reference for managing their stores. For example, Patent Document 1 discloses a system that acquires information posted by users about stores it operates from multiple posting sites and displays it as a list. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6984938 Summary of the Invention [Problem to be solved by the invention]

[0005] However, when the store uses the posted information as a reference for store management, the store needs to analyze the content of each piece of posted information, which can be time-consuming.

[0006] Therefore, an object of the present disclosure is to solve the problem of the hassle that occurs when stores analyze posted information. [Means for solving the problem]

[0007] An information processing device according to an embodiment of the present disclosure includes: an acquisition unit that acquires posted information corresponding to a specific store from a posting site that publishes posted information about the specific store; an output unit that outputs the posted information corresponding to the specific store acquired from the posting site so as to be displayed; an analysis unit that transmits the posted information including a sentence to a sentence generation device, requests the sentence generation device to generate task sentence information that expresses the task matters in the specific store in sentences based on the content of the sentence of the posted information, and acquires and outputs the task sentence information generated by the sentence generation device; Equipped with The structure is as follows.

[0008] Furthermore, an information processing method according to an embodiment of the present disclosure includes: The information processing device Acquire posted information corresponding to a specific store from a posting site that publishes posted information about the specific store; outputting the posted information corresponding to the specific store acquired from the posting site so as to be displayed; The posted information including a sentence is transmitted to a sentence generation device, and a request is made to generate task sentence information expressing the task matters at the specific store in a sentence based on the content of the sentence in the posted information, and the task sentence information generated by the sentence generation device is acquired and output. The structure is as follows.

[0009] Furthermore, a program according to an embodiment of the present disclosure includes: In the information processing device, Acquire posted information corresponding to a specific store from a posting site that publishes posted information about the specific store; outputting the posted information corresponding to the specific store acquired from the posting site so as to be displayed; The posted information including a sentence is transmitted to a sentence generation device, and a request is made to generate task sentence information expressing the task matters at the specific store in a sentence based on the content of the sentence in the posted information, and the task sentence information generated by the sentence generation device is acquired and output. Execute the process, The structure is as follows. [Effects of the Invention]

[0010] With the above-described configuration, the present invention can reduce the amount of work that may occur when a store analyzes posted information. [Brief explanation of the drawings]

[0011] [Figure 1] 1 is a diagram illustrating an example of an overall configuration of an information processing system according to the present disclosure. [Figure 2] FIG. 2 is a block diagram illustrating an example of a configuration of a management server according to the present disclosure. [Figure 3] FIG. 10 is a diagram illustrating an example of a process performed by a management server according to the present disclosure. [Figure 4] FIG. 10 is a diagram illustrating an example of a process performed by a management server according to the present disclosure. [Figure 5] FIG. 10 is a diagram illustrating an example of a process performed by a management server according to the present disclosure. [Figure 6] 10 is a flowchart illustrating an operation of a management server according to the present disclosure. DETAILED DESCRIPTION OF THE INVENTION

[0012] <Embodiment 1> A first embodiment of the present disclosure will be described with reference to the drawings. Note that the drawings may be referenced in any embodiment.

[0013] [composition] The information processing system of the present invention is primarily used for managing and analyzing information posted on a posting site known as a word-of-mouth site, and for managing published information. As shown in Fig. 1, the information processing system is composed of a management server 10, a plurality of posting site servers 20, a poster terminal 30, a viewer terminal 40, an administrator terminal 50, and a text generation device 60, all connected via a network N. Each component will be described in detail below.

[0014] The posting site server 20 is an information processing device managed by a business that provides a service for publishing posted information, and operates a website such as a posting site on the Internet. In this embodiment, the posting site provided by the posting site server 20 publishes a page that publishes information about a store P, such as a restaurant, as well as a page that publishes posted information from contributors 31 who are users who have visited the store P. The posted information posted and published by contributors 31 includes, for example, photographs (photographed images) of the interior and food of store P (target), written information (character information) such as impressions about the service and food received at store P, and even numerical evaluation information expressing an evaluation of store P.

[0015] In this case, the evaluation information is a numerical evaluation value that indicates the degree of evaluation of the store by the user. For example, the evaluation value is set to a value from 0 to 5, with the larger the value, the higher the evaluation. However, the evaluation value may be expressed as any range of values ​​and may be expressed as any information, not limited to numerical values. The evaluation information also includes time information. For example, the time information is information that indicates time, such as the date when the user visited the store or the date when the evaluation information was posted by the user. The time information is included in the evaluation information, for example, by being input together with the evaluation information when the user posts it, or by being added by the posting site server 20 when the evaluation information is posted.

[0016] Furthermore, the posting site server 20 is provided with a store page (information disclosure page) for each store P that displays information about the store, and posted information, which is information about the store P entered by an administrator 51 of the business that operates the store P, is posted and made public so that it can be viewed by the above-mentioned contributor 31 and viewers 41, who will be described later. The posted information is information that shows the latest information about the store, events, benefits, etc., for example.

[0017] The posting site server 20 also has a function of storing access information that indicates the status of access to posted information from the publicly-disclosed contributor 31 and posted information from the administrator 51 of the business operator who operates the store P. For example, the posting site server 20 stores, as access information, the number of views of each posted information or each posted information, the viewing time, the attributes of the viewing user, the number of clicks on links included in each posted information, the number of reservations for the store P via each posted information, etc. However, the access information stored by the posting site server 20 is not limited to the information described above and may include other information.

[0018] As will be described later, the posting site server 20 transmits posted information from contributors 31 corresponding to each store P to the management server 10 in response to a request from the management server 10. The posting site server 20 also transmits the above-mentioned access information for the publicly posted information and published information to the management server 10. At this time, the posting site server 20 associates the posted information and access information with information that identifies the posting site server 20 itself and transmits them to the management server 10.

[0019] Examples of posting sites provided by the posting site server 20 include Google (registered trademark) Business Profile and Yahoo (registered trademark) Places. However, the posting site provided by the posting site server 20 may be any posting site, such as a search site, a reservation site, a review site, a survey site, a weblog, or an SNS (Social Networking Service) site. An example of an SNS site is Instagram (registered trademark).

[0020] In this embodiment, there are multiple posting site servers 20, each of which operates a different posting site. Therefore, information posted by contributors 31 for the same store P, information posted by the manager of the store P, and posted information such as store information are published on the respective posting sites established by the respective posting site servers 20.

[0021] Furthermore, the posting site server 20 is not necessarily limited to publishing posted information on a website, etc. For example, the posting site server 20 may simply set up a survey site or a payment site and acquire and store the posted information described above from users.

[0022] The posted information handled on the posting site provided by the posting site server 20 is not limited to information about a store P such as a restaurant, but may be information about any type of store, or may be posted information about a product or service (target). Furthermore, the posted information is not limited to information about a store or product, but may be information about any target. Furthermore, the posting site server 20 is not necessarily limited to discriminating posted information by target, such as by store or product, but may disclose posted information without discriminating by target, for example, by poster 31.

[0023] Poster terminal 30 is an information processing terminal such as a smartphone or laptop computer operated by poster 31, who is a user who has visited a target such as store P. When operated by poster 31, poster terminal 30 has a function of accessing a posting site on the Internet and posting posted information to the posting site. For example, poster terminal 30 posts, as posted information, photos taken by poster 31 inside store P or photos of food served at store P, or posts, as posted information, evaluation information entered by poster 31 that evaluates store P using a number on a multiple-level scale or text information expressing impressions in text.

[0024] The poster terminal 30 may access the posting site directly, or may be guided to access the posting site from an access destination based on address information such as a QR code installed in store P. Furthermore, if the access destination of address information such as a QR code installed in store P is the survey site of store P, the poster terminal 30 also has a function to transmit responses to surveys presented on the survey site.

[0025] Viewer terminal 40 is an information processing terminal such as a smartphone or laptop computer operated by viewer 41. Viewer terminal 40 has a function of accessing a posting site on the Internet and viewing posted information published on the posting site when operated by viewer 41. For example, viewer terminal 40 can view photos of the interior of store P and photos of the food served at store P posted by poster 31, evaluation information that rates store P on a multiple-level numerical scale, and text information that expresses impressions in text.

[0026] The poster terminal 30 and viewer terminal 40 described above can also display posted information such as posted information and store information posted by the administrator 51 of the store P, which is published on the store page of each posting site. This allows the poster 31 and viewer 41 to view posted information, which is store information and posted information from the administrator 51 of the store P.

[0027] The administrator terminal 50 is an information processing terminal operated by an administrator 51 who manages posted information about the store P at a business operator. The administrator terminal 50 manages posted information about the store from posters 31 by accessing the management server 10 and displaying and monitoring the posted information about the store acquired by the management server 10 as described below, and analyzing the posted information. The administrator terminal 50 also generates a reply message to the posted information via the management server 10 and posts it to the posting site server 20. Furthermore, the administrator terminal 50 can also post posted information, such as posted information about the store and store information, on the store page of each posting site via the management server 10. The number of stores P for which the administrator 51 manages posted information from posters 31 is not limited to one, and may be multiple.

[0028] In this embodiment, it is assumed that the business operator who operates store P operates multiple stores P. For example, the business operator operates 50 stores, and monitors and analyzes posted information for these multiple stores, posts replies to the posted information, and also posts information including store information such as posted information from the store operators and basic store information. However, the business operator who operates store P may operate only one store, or may monitor and analyze posted information for multiple stores including its own store and stores of other businesses.

[0029] The text generation device 60 is an information processing device managed by a business operator that provides a service such as connecting to the management server 10 via the network N, performing processing according to input instruction information, and outputting the processing result to the management server 10. As an example, the text generation device 60 is realized by a generation AI such as ChatGPT provided by OpenAI, Inc. of the United States or VertexAI provided by Google LLC of the United States. In this embodiment, as will be described later, the text generation device 60 is assumed to have undergone machine learning to receive posted information about a store as well as instructions to generate text representing issues and solutions for the store from the posted information, and to generate text information representing issues and solutions for the store in accordance with the instructions.

[0030] The management server 10 is configured with one or more information processing devices each including a calculation device and a storage device. As shown in FIG. 2, the management server 10 includes an acquisition unit 11, an output unit 12, and an analysis unit 13. The functions of the acquisition unit 11, the output unit 12, and the analysis unit 13 can be realized by the calculation device executing a program for realizing each function stored in the storage device. The management server 10 also includes a store information storage unit 16 and a posted information storage unit 17. The store information storage unit 16 and the posted information storage unit 17 are configured with a storage device. Each component will be described in detail below.

[0031] First, the store information storage unit 16 stores information about the store P input from the administrator terminal 50 of the business operator that operates the store P. At this time, if the business operator operates multiple stores P, information about each of the multiple stores P is registered.

[0032] The information about store P to be registered includes the store name, store address, store attributes, etc. The store name functions as identification information to identify the store and also functions as an attribute of the store. The store address indicates the location of the store and can specify the location by prefecture or region, for example, and also functions as an attribute of the store. Store attributes include information such as the store's location (roadside, downtown, tourist area, suburban area, commercial facility, etc.), whether or not there is parking, the store's person in charge on the business side, the store's franchisee, the store's brand, classification by sales, and classification by post response (whether or not there is inbound tourism).

[0033] Furthermore, in the store information storage unit 16, for example, a plurality of stores P operated by the same business or businesses forming a group are associated with each other to form a store group and are registered.

[0034] The store information storage unit 16 also stores information about the posting site server 20 to which posted information for the store P is posted. The information about the posting site server 20 includes information for identifying the posting site and information for acquiring the posted information posted to the posting site server 20 from the posting site server 20. For example, the information about the posting site server 20 includes information for identifying the posting site server 20 and the store P, and more specifically, includes address information of the posting site where the posted information for the store is published. Note that in this embodiment, information about multiple posting site servers 20 may be registered for the same store P.

[0035] The information on the posting site server 20 also includes information necessary for posting information on a store page prepared on the posting site server 20. For example, the information includes information for logging in to the store page of the posting site server 20 so that the administrator terminal 50 of the store P can post posting information such as posting information and store information via the management server 10.

[0036] The acquisition unit 11 accesses each posting site server 20 based on the registered store information as described above, acquires posted information from contributors 31 that is published on each posting site, and stores the information in the posted information storage unit 17. At this time, the acquisition unit 11 acquires posted information about each store from each posting site server 20, distinguishing between each store and each store group, associates the store information with the posting site information, and stores the associated information in the posted information storage unit 17. In other words, the acquired posted information associates the information about the corresponding store with the information about the posting site where the information was posted. Note that the acquisition unit 11 may acquire posted information from any posting site, such as the search site, reservation site, review site, survey site, weblog, or SNS site described above.

[0037] The acquisition unit 11 also acquires access information for posted information from contributors 31 and posted information from the administrator 51 of the store P, which are published on the posting site server 20. The access information includes, for example, the number of views and viewing time of each posted information or each posted information, attributes of the viewing users, the number of clicks on links included in each posted information, the number of reservations for the store P via each posted information, and the like.

[0038] The output unit 12 outputs the posted information from the poster 31 regarding a specific store, which is acquired from the posting site server 20 as described above, to the administrator terminal 50 for display. At this time, if there is a plurality of pieces of posted information corresponding to a specific store acquired from a plurality of posting site servers 20, respectively, the output unit 12 outputs the plurality of pieces of posted information so as to be collectively displayed as a list. Furthermore, if a plurality of specific stores are associated with each other to form a store group and registered as described above, the output unit 12 outputs the posted information corresponding to each of the plurality of specific stores so as to be collectively displayed as a list. Note that the output unit 12 associates the posted information with information such as the store name that identifies the store where the posted information was posted, information such as the name of the posting site that identifies the posting site where the information was posted, and information about the poster, and displays the associated information.

[0039] For example, as shown in FIG. 3, the output unit 12 outputs a list of rating information and text information from the posted information to be displayed on the administrator terminal 50. The example in FIG. 3 shows a case where "Store aaa" and "Store bbb" are associated as group stores, and the output unit 12 displays a list of rating information and text information for each of these stores as posted information posted to multiple posting sites, such as "Posting Site A" and "Posting Site B." In FIG. 4, "stars" represent rating information, and the number of stars represents a numerical rating value, with a higher number indicating a higher rating for the store. In FIG. 3, "XX was delicious, XXXXXXXX" represents text information such as impressions about the store. In addition, when the posted information includes photographs or other captured images, the output unit 12 may output a list of the captured images or a list of combinations of text information and captured images.

[0040] The output unit 12 can also narrow down the posted information according to the type and content of the posted information and the attributes of the store where the posted information was posted, and output the narrowed down posted information to be displayed as a list. For example, as shown in Fig. 3, the output unit 12 displays display fields such as "Narrowed Information," "Search," and "Posting Date" on the posted information list display screen, and by selecting these and inputting various conditions, the posted information can be narrowed down according to the input conditions.

[0041] For example, when the "Filtering Condition" in FIG. 3 is selected, the output unit 12 displays a screen on the administrator terminal 50 for inputting conditions for filtering posted information, as shown in FIG. 4. In this example, the filtering conditions can be set as the rating value of the posted information, the posting site, the language, the store brand, the store location (prefecture), the store location, and the like. As an example, as shown in FIG. 4, when a rating value of "0 to 2" of the posted information is selected, posted information having a rating value of "0 to 2" can be filtered. As another example, as shown in FIG. 4, when "Posting Site B" is selected as the posting site, posted information posted to "Posting Site B" can be filtered. As another example, as shown in FIG. 4, when "English" is selected as the language of the posted information, posted information whose text information is posted in "English" can be filtered. In this way, posted information can be filtered and displayed in a list based on the type of posted information, such as the rating value, language, and posting site of the posted information. As an example, as shown in FIG. 4, when "Sushi aa" is selected as the brand of the store to which the posted information was posted, posted information posted to stores of the selected brand can be filtered. As an example, as shown in FIG. 4, if "Tokyo" is selected as the prefecture of the store for which the posted information is posted, or if "downtown" is selected as the location of the store, the posted information posted for stores in the selected prefecture or location can be narrowed down. Although not shown, it is also possible to select a specific store or store group, and narrow down the posted information posted for the selected store or store group. In this way, the posted information can be narrowed down and displayed in a list based on store attributes such as the brand, location, location, and store itself of the store for which the posted information is posted.

[0042] 3 is selected and a "keyword" is input in the search field, the output unit 12 can narrow down and display a list of posted information that includes the input "keyword." Also, for example, when "posting date" in FIG. 3 is selected and a predetermined "posting date" or "period" is input, the output unit 12 can narrow down and display a list of posted information that was posted on the input "posting date" or "period." Note that the output unit 12 is not limited to the above-mentioned conditions, and may narrow down and display a list of posted information using other conditions.

[0043] 3, on the screen displaying the list of posted information as described above, the output unit 12 displays "Summary" 71, which is an operation unit operated when requesting the generation of text describing issues, etc., of the store from the posted information. When the operation unit for "Summary" 71 is selected, the output unit 12 starts an analysis request process by the analysis unit 13. The analysis request process by the analysis unit 13 transmits posted information for the store to an external device, requests the external device to generate text describing the issues of the store and solutions to those issues based on the posted information, and acquires the generated information.

[0044] Specifically, when the operation unit for "Summary" 71 is selected, the analysis unit 13 transmits the posted information acquired by the acquisition unit 11 to the writing generation device 60 as described above. In particular, in this embodiment, the analysis unit 13 transmits the posted information displayed in a list on the output unit 12 to the writing generation device 60 as described above. At this time, if the output unit 12 narrows down the posted information based on a predetermined condition as described above and displays it as a list, the analysis unit 13 transmits the narrowed down posted information displayed in a list to the writing generation device 60. Note that the analysis unit 13 may transmit only a portion of the posted information displayed in a list that satisfies a separately set condition to the writing generation device 60. For example, the analysis unit 13 may transmit a set number of posted information, such as 100 items, in order of most recent date to the writing generation device 60. Note that the analysis unit 13 is not necessarily limited to transmitting the posted information displayed in a list to the writing generation device 60, and may transmit posted information that is not displayed to the writing generation device 60.

[0045] Then, the analysis unit 13 transmits the posted information to the sentence generation device 60 as described above, and requests the sentence generation device 60 to generate sentences expressing the contents of the good points, problems, and solutions to the problems in the store P based on the transmitted posted information. At this time, the analysis unit 13 may also request the sentence generation device 60 to generate sentences about the good points, problems, and solutions in the store P based on the evaluation values ​​included in the posted information.

[0046] Then, in response to a request from the analysis unit 13 of the management server 10, the writing generation device 60 generates writing information for each of the good points, the problem points, and solutions to the problem points. The writing generation device 60 is assumed to have previously undergone machine learning to generate writing information representing the good points, the problem points, and the solutions to the problem points for the store P based on information posted by users of the store P. For example, the writing generation device 60 is assumed to have undergone machine learning to acquire a large amount of learning data consisting of pairs of multiple pieces of posted information for the store P and writing information representing the good points, the problem points, and the solutions to the problem points for the store P that were actually generated based on the content of the posted information. The posted information constituting the learning data is actually posted information posted by users or virtually generated posted information. Furthermore, the writing information constituting the learning data is generated as writing information representing good points that an analyst has analyzed as good points for the store P, problems that an analyst has analyzed as bad points for the store P and problems that need improvement, and solutions that an analyst has analyzed as potential solutions to the problems, based on the keywords and content of the posted information. As a result, the text generation device 60 generates good text information representing good points at store P, problem text information representing problem points at store P, and solution text information representing solutions at store P to the problem points corresponding to the generated problem text information, depending on the content of the posted information for store P sent from the management server 10, and sends these to the management server 10.

[0047] FIG. 5 shows an example of each piece of text information generated by the text generation device 60 from posted information. For example, if the posted information contains a sentence such as "The ordered product was not provided," problem text information such as "The ordered product was not provided" is generated. If the posted information contains keywords such as "staff," "unclean," "attitude," and "bad," problem text information such as "The staff is unhygienic and has a bad customer service attitude" is generated. Depending on the posted information and the content of the generated problem, solution text information such as "Reconsider the order management system..." or solution text information such as "Regularly check the staff's uniforms and personal cleanliness..." is generated. The text generation device 60 may generate each piece of text information based on templates or past samples of problem text information and solution text information transmitted from the management server 10, or may generate text information by any method. The text generation device 60 may weight the content of the posted information according to the evaluation value in the posted information and perform machine learning, thereby generating each piece of text information according to the sentences in the posted information and the evaluation value.

[0048] The analysis unit 13 then acquires each piece of text information transmitted from the text generation device 60 and outputs it to the administrator terminal 50 for display, as shown in FIG. 5 . At this time, the analysis unit 13 may display the problem text information and the solution text information representing a solution to the problem in a mutually associated manner. For example, in the example of FIG. 5 , the first problem and the first solution correspond to each other. In this manner, the analysis unit 13 may display the corresponding problems and solutions in the same order. The analysis unit 13 may also display the corresponding problems and solutions in any manner, such as side-by-side. Furthermore, in the example of FIG. 5 , text information on good issues is not displayed, but good issue text information may be simultaneously displayed in addition to the problem text information and solution text information. The analysis unit 13 may display each piece of text information on the same screen, or may display each piece on a separate screen.

[0049] [Operation] Next, the operation of the information processing system described above, particularly the operation of the management server 10, will be described. First, posted information about store P is posted by contributors 31 to each of the multiple posting site servers 20 and made public, and is viewable by viewers 41 on their viewer terminals 40. The management server 10 periodically or at any time acquires the posted information made public on each posting site from the multiple posting site servers 20 (step S1 in FIG. 6). The management server 10 stores the posted information acquired from the multiple posting site servers 20 for each store or for each store group.

[0050] The management server 10 then outputs the posted information from the poster 31 for the specific store acquired from the posting site server 20 to be displayed on the administrator terminal 50. At this time, if there are multiple pieces of posted information corresponding to the specific store acquired from multiple posting site servers 20, the management server 10 outputs a list of all of these pieces of posted information as shown in Fig. 3 (step S2 in Fig. 6). Furthermore, if the management server 10 narrows down the posted information based on specified conditions such as the type of posted information or the attributes of the store, the management server 10 displays a list of the narrowed down posted information (step S3 in Fig. 6).

[0051] Thereafter, the management server 10 analyzes the posted information in response to an instruction from the administrator terminal 50. When the operation unit for "Summary" 71 on the screen displaying a list of posted information is operated from the administrator terminal 50 and a request is made to generate text information on issues, etc. (Yes in step S4 of FIG. 6), the management server 10 transmits the narrowed-down list of posted information displayed to the text generation device 60, requesting the generation of text information on issues, etc. at the store P (step S5 of FIG. 6). As a result, the text generation device 60 generates text describing good points at the store P, text describing issues, and text describing solutions to those issues, in accordance with the posted information for the store P, and transmits the generated text to the management server 10.

[0052] The management server 10 acquires each piece of text information sent from the text generation device 60 and displays the acquired text information on the administrator terminal 50 (step S6 in FIG. 6). For example, the management server 10 displays text about the problem and the solution on the administrator terminal 50, as shown in FIG.

[0053] As described above, in the present disclosure, the text generation device 60 is requested to generate text information representing issues and solutions for the store P in accordance with posted information from users of the store P. This reduces the effort required for the store to analyze the posted information. Furthermore, in the present disclosure, the posted information can be narrowed down in advance using desired conditions, and issues and solutions can be generated based on the narrowed down posted information. This allows the store P to generate issues and solutions based on posted information containing specific keywords or posted information for the store P with specific attributes. As a result, issues and the like can be generated in accordance with the trends in posted information and the attributes of the store, allowing for more appropriate improvements to store operations.

[0054] Although the present invention has been described above with reference to the above-described embodiments, the present invention is not limited to the above-described embodiments. Various modifications that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. Furthermore, at least one or more of the functions possessed by the management server 10 described above may be executed by an information processing device installed and connected anywhere on the network, i.e., may be executed by so-called cloud computing.

[0055] The above-described program can be stored and supplied to a computer using various types of non-transitory computer-readable media. Non-transitory computer-readable media include various types of tangible storage media. Examples of non-transitory computer-readable media include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROMs (Read Only Memory), CD-Rs, CD-R / Ws, and semiconductor memories (e.g., mask ROMs, PROMs (Programmable ROMs), EPROMs (Erasable PROMs), flash ROMs, and RAMs (Random Access Memory)). The program may also be supplied to a computer by various types of transitory computer-readable media. Examples of transitory computer-readable media include electrical signals, optical signals, and electromagnetic waves. The transitory computer-readable media can supply the program to a computer via a wired communication path such as an electric wire or optical fiber, or via a wireless communication path.

[0056] <Additional Notes> A part or all of the above-described embodiments can be described as follows: The following provides an overview of the configurations of an information processing device, an information processing method, and a program according to the present invention. However, the present invention is not limited to the following configurations. (Appendix 1) an acquisition unit that acquires posted information corresponding to a specific store from a posting site that publishes posted information about the specific store; an output unit that outputs the posted information corresponding to the specific store acquired from the posting site so as to be displayed; an analysis unit that transmits the posted information including a sentence to a sentence generation device, requests the sentence generation device to generate task sentence information that expresses the task matters in the specific store in sentences based on the content of the sentence of the posted information, and acquires and outputs the task sentence information generated by the sentence generation device; An information processing device comprising: (Appendix 2) 10. The information processing device according to claim 1, The analysis unit further requests the text generation device to generate solution text information that expresses in text the content of a solution at the specific store for the problem corresponding to the generated problem text information, based on the content of the text of the posted information, and acquires and outputs the problem text information and the solution text information generated by the text generation device. Information processing device. (Appendix 3) 10. The information processing device according to claim 2, the analysis unit simultaneously outputs the problem sentence information and the solution sentence information acquired from the sentence generation device; Information processing device. (Appendix 4) 10. The information processing device according to claim 1, The analysis unit further requests the sentence generation device to generate good sentence information that expresses the good points of the specific store in sentences based on the content of the sentences in the posted information, and acquires and outputs the good sentence information generated by the sentence generation device. Information processing device. (Appendix 5) 10. The information processing device according to claim 2, the output unit narrows down the posted information based on set conditions; the analysis unit transmits the narrowed-down posted information to the sentence generation device and requests the sentence generation; Information processing device. (Appendix 6) 6. The information processing device according to claim 5, the output unit outputs the posted information narrowed down by the conditions so as to display a list; the analysis unit transmits the posted information narrowed down by the conditions and displayed as a list to the sentence generation device to request the generation; Information processing device. (Appendix 7) 7. The information processing device according to claim 6, the output unit displays an operation display for requesting the generation on a screen displaying a list of the posted information narrowed down by the condition; When the operation display is operated, the analysis unit transmits the posted information narrowed down by the condition and displayed as a list to the sentence generation device to request the generation. Information processing device. (Appendix 8) 6. The information processing device according to claim 5, the output unit narrows down the posted information corresponding to the type of posted information set as the condition, the analysis unit transmits the posted information narrowed down by the type of posted information to the sentence generation device and requests the generation; Information processing device. (Appendix 9) 6. The information processing device according to claim 5, the output unit narrows down the posted information posted to the posting site set as the condition, the analysis unit transmits the posted information narrowed down by the posting site to the sentence generation device and requests the generation; Information processing device. (Appendix 10) 6. The information processing device according to claim 5, the output unit narrows down the posted information posted in the language set as the condition, the analysis unit transmits the posted information narrowed down by the language to the sentence generation device and requests the sentence generation; Information processing device. (Appendix 11) 6. The information processing device according to claim 5, the output unit narrows down the posted information including the keyword set as the condition, the analysis unit transmits the posted information narrowed down by the keyword to the sentence generation device and requests the sentence generation; Information processing device. (Appendix 12) 6. The information processing device according to claim 5, the output unit narrows down the posted information to the specific store that belongs to the store attribute set as the condition, the analysis unit transmits the posted information narrowed down by the attributes of the store to the sentence generation device and requests the generation; Information processing device. (Appendix 13) The information processing device Acquire posted information corresponding to a specific store from a posting site that publishes posted information about the specific store; outputting the posted information corresponding to the specific store acquired from the posting site so as to be displayed; The posted information including a sentence is transmitted to a sentence generation device, and a request is made to generate task sentence information expressing the task matters at the specific store in a sentence based on the content of the sentence in the posted information, and the task sentence information generated by the sentence generation device is acquired and output. Information processing methods. (Appendix 14) In the information processing device, Acquire posted information corresponding to a specific store from a posting site that publishes posted information about the specific store; outputting the posted information corresponding to the specific store acquired from the posting site so as to be displayed; The posted information including a sentence is transmitted to a sentence generation device, and a request is made to generate task sentence information expressing the task matters at the specific store in a sentence based on the content of the sentence in the posted information, and the task sentence information generated by the sentence generation device is acquired and output. A program that executes a process. [Explanation of symbols]

[0057] 10 Management Server 11 Acquisition Department 12 Output section 13 Analysis Department 20 Submission site server 30 Contributor terminal 31 contributors 40 Viewer Devices 41 viewers 50 Administrator terminal 51 Administrator 60 Sentence generator P store

Claims

1. an acquisition unit that acquires posted information corresponding to a specific store from a posting site that publishes posted information about the specific store; an output unit that outputs the posted information corresponding to the specific store acquired from the posting site so as to be displayed; an analysis unit that transmits the posted information including a sentence to a sentence generation device, requests the sentence generation device to generate task sentence information that expresses the task matters in the specific store in sentences based on the content of the sentence of the posted information, and acquires and outputs the task sentence information generated by the sentence generation device; An information processing device comprising:

2. 2. The information processing device according to claim 1, The analysis unit further requests the text generation device to generate solution text information that expresses in text the content of a solution at the specific store for the problem corresponding to the generated problem text information, based on the content of the text of the posted information, and acquires and outputs the problem text information and the solution text information generated by the text generation device. Information processing device.

3. 3. The information processing device according to claim 2, the analysis unit simultaneously outputs the problem sentence information and the solution sentence information acquired from the sentence generation device; Information processing device.

4. 2. The information processing device according to claim 1, The analysis unit further requests the sentence generation device to generate good sentence information that expresses the good points of the specific store in sentences based on the content of the sentences in the posted information, and acquires and outputs the good sentence information generated by the sentence generation device. Information processing device.

5. 3. The information processing device according to claim 2, the output unit narrows down the posted information based on set conditions; the analysis unit transmits the narrowed-down posted information to the sentence generation device and requests the sentence generation; Information processing device.

6. 6. The information processing device according to claim 5, the output unit outputs the posted information narrowed down by the conditions so as to display a list; the analysis unit transmits the posted information narrowed down by the conditions and displayed as a list to the sentence generation device to request the generation; Information processing device.

7. 7. The information processing device according to claim 6, the output unit displays an operation display for requesting the generation on a screen displaying a list of the posted information narrowed down by the condition; When the operation display is operated, the analysis unit transmits the posted information narrowed down by the condition and displayed as a list to the sentence generation device to request the generation. Information processing device.

8. 6. The information processing device according to claim 5, the output unit narrows down the posted information corresponding to the type of posted information set as the condition, the analysis unit transmits the posted information narrowed down by the type of posted information to the sentence generation device and requests the generation; Information processing device.

9. 6. The information processing device according to claim 5, the output unit narrows down the posted information posted to the posting site set as the condition, the analysis unit transmits the posted information narrowed down by the posting site to the sentence generation device and requests the generation; Information processing device.

10. 6. The information processing device according to claim 5, the output unit narrows down the posted information posted in the language set as the condition, the analysis unit transmits the posted information narrowed down by the language to the sentence generation device and requests the sentence generation; Information processing device.

11. 6. The information processing device according to claim 5, the output unit narrows down the posted information including the keyword set as the condition, the analysis unit transmits the posted information narrowed down by the keyword to the sentence generation device and requests the sentence generation; Information processing device.

12. 6. The information processing device according to claim 5, the output unit narrows down the posted information to the specific store that belongs to the store attribute set as the condition, the analysis unit transmits the posted information narrowed down by the attributes of the store to the sentence generation device and requests the generation; Information processing device.

13. The information processing device Acquire posted information corresponding to a specific store from a posting site that publishes posted information about the specific store; outputting the posted information corresponding to the specific store acquired from the posting site so as to be displayed; The posted information including a sentence is transmitted to a sentence generation device, and a request is made to generate task sentence information expressing the task matters at the specific store in a sentence based on the content of the sentence in the posted information, and the task sentence information generated by the sentence generation device is acquired and output. Information processing methods.

14. In the information processing device, Acquire posted information corresponding to a specific store from a posting site that publishes posted information about the specific store; outputting the posted information corresponding to the specific store acquired from the posting site so as to be displayed; The posted information including a sentence is transmitted to a sentence generation device, and a request is made to generate task sentence information expressing the task matters at the specific store in a sentence based on the content of the sentence in the posted information, and the task sentence information generated by the sentence generation device is acquired and output. A program that executes a process.

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