Processing apparatus and program

Abstract

To execute a more advanced service.SOLUTION: This system is provided with an acquisition means for acquiring the point information of a customer, a display means for displaying the point information acquired by the acquisition means, a designation means for receiving the designation of the number of points or an amount to be cashed, and a cashing means for cashing the points on the basis of the designation by the designation means.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a processing device and a program. [Background technology]

[0002] BACKGROUND ART There is known a technology relating to a point service in which points are awarded according to the amount of a product purchased and the points can be used in subsequent transactions (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2015-152962 Summary of the Invention [Problem to be solved by the invention]

[0004] However, there is room for improvement in the services mentioned above.

[0005] The present invention has been made in view of the above circumstances, and has as its object to provide a technique for implementing more advanced services. [Means for solving the problem]

[0006] One aspect of the present invention for solving the above-mentioned problems is a processing device characterized by comprising an acquisition means for acquiring customer point information, a display means for displaying the point information acquired by the acquisition means, a designation means for accepting a designation of the number or amount of points to be converted into cash, and a cash conversion means for converting the points into cash based on the designation by the designation means. [Brief explanation of the drawings]

[0007] [Figure 1] FIG. 1 is a diagram illustrating a network configuration of a sales system 1. [Figure 2] 1 is a configuration example of a registration and settlement device 10. [Figure 3] 10 is a display example of the registration settlement device 10. [Figure 4] 10 is a display example of the registration settlement device 10. [Figure 5] 10 is a display example of the registration settlement device 10. [Figure 6] 10 is a display example of the registration settlement device 10. [Figure 7] 10 is a display example of the registration settlement device 10. [Figure 8] 10 is a display example of the registration settlement device 20. [Figure 9] 10 is a display example of the registration settlement device 20. [Figure 10] 10 is a display example of the registration settlement device 20. DETAILED DESCRIPTION OF THE INVENTION

[0008] FIG. 1 is a network configuration diagram of a sales system 1 according to an embodiment. The sales system 1 (also referred to as a sales data processing system) shown in FIG. 1 includes a registration and settlement device 10, a registration and settlement device 20, a registration device 30, a settlement device 40, a transaction status management device 70, and a store controller 80. Each device is communicatively connected via a LAN 19 (which may be wired or wireless). The sales system 1 can be installed in various stores (supermarkets, convenience stores, drug stores, home centers, electronics retailers, etc.). The number of devices (terminals) shown in FIG. 1 is an example. For example, although "..." is shown to the right of the registration and settlement device 10 in FIG. 1, the number of registration and settlement devices 10 may be one or more.

[0009] The sales system 1 provides a service in which a sales clerk registers the product and the customer pays (a so-called semi-self-service service), or a service in which the customer registers the product and pays (a so-called full-self-service service).

[0010] The sales system 1 also provides a service (point usage service) that awards points as a benefit and allows awarded points (accumulated but unconsumed points) to be used for payment (settlement). Furthermore, the sales system 1 also provides a service (point redemption service) that converts awarded points into cash (cash; cash back). Specifically, the sales system 1 provides a point redemption service that allows points to be converted into cash by the customer's own operation. In this example, 1 point (1P) is awarded for every 200 yen. Furthermore, 1P can be converted into 1 yen (1P is converted into 1 yen). Note that both point payment (point usage) and point redemption (point redemption) involve consuming awarded points, so point payment and point redemption are sometimes collectively referred to as point consumption.

[0011] The point use service and the point exchange service may be collectively referred to as the point service. The point exchange service may be understood (or regarded) as a part of the point use service, or as a service accompanying the point use service.

[0012] Furthermore, a point management server (not shown) that manages points exists as part of the sales system 1 (or as an external device of the sales system 1). The point management server stores a point management file that manages the number of points for each customer.

[0013] (Registration settlement device 10) The registration and settlement device 10 has a display unit for the clerk (clerk display unit 110 (described later)) and a registration unit (clerk scanner unit 112 (described later)) on one side (clerk side), and a display unit for the customer (customer display unit 103 (described later)), a registration unit (customer scanner unit 104 (described later)), and a payment unit (payment terminal 105 (described later), change dispenser 106 (described later)) on the other side (customer side opposite the clerk side), and is a registration and settlement device (face-to-face semi-self-service device) that registers products based on the operation of the clerk and settles the payment based on the operation of the customer. The registration and settlement device 10 has multiple switchable operating modes (described later).

[0014] The registered settlement device 10 can award points to customers who have their membership cards (point cards) read. The registered settlement device 10 can also execute point settlement for customers who have their membership cards read. The registered settlement device 10 can also execute point exchange for customers who have their membership cards read. Details will be described later.

[0015] FIG. 2 shows an example of the configuration of the registration and settlement device 10. As shown in FIG. 2, the registration and settlement device 10 includes a CPU 101, a memory unit 102, a customer display unit 103, a customer scanner unit 104, a payment terminal (non-cash payment unit) 105, a change dispenser (cash payment unit) 106, a printing unit 107, a store clerk display unit 110, a key operation unit 111, a store clerk scanner unit 112, an audio output unit 113, a communication unit 114, a camera (imaging unit) 115, and a light emitting unit 116. These components can communicate with each other via a bus. The registration and settlement device 10 may further include a sensor (such as a human presence sensor) that detects the presence of a person.

[0016] The CPU 101 is a central processing unit that controls the operation of the registration and settlement device 10 by reading and executing programs stored in the memory unit 102. The memory unit 102 stores various information (for example, information referenced or generated by the CPU 101, information obtained from the outside, etc.). The memory unit 102 is a collective term for one or more various storage components (for example, memory or storage, such as RAM, ROM, hard disk, SSD (Solid State Drive), etc.).

[0017] Customer-side display unit 103 is a display unit for customers facing the customer side. Customer-side display unit 103 is, for example, a liquid crystal display (touch panel), and displays various information to customers and accepts operations by the customers.

[0018] The store clerk's display unit 110 is a display unit for the store clerk that faces the store clerk. The store clerk's display unit 110 is, for example, a liquid crystal display (touch panel), and displays various information to the store clerk and accepts operations by the store clerk.

[0019] Key operation unit 111 is made up of various keys (buttons) and accepts various operations from the store clerk. Note that customer display unit 103 and store clerk display unit 110 may also be called operation units because they accept operations.

[0020] The customer-side scanner unit 104 is a scanner unit for the customer that faces the customer side. For example, the customer-side scanner unit 104 scans a code attached to a membership card to read customer identification information (membership identification information). The customer-side scanner unit 104 may also scan a code attached to a product to read a product code (JAN code, etc.).

[0021] The store clerk scanner unit 112 is a scanner unit for the store clerk that faces the store clerk. For example, the store clerk scanner unit 112 scans the code attached to the product and reads the product code. The store clerk scanner unit 112 also scans the code attached to the membership card and reads the customer identification information.

[0022] The audio output unit 113 outputs audio. For example, the audio output unit 113 outputs a confirmation sound, a warning sound, audio guidance, etc. The printing unit 107 has a medium outlet facing the customer side and prints and issues various media (receipts, invoices, coupons, etc.). Removal of a medium from the medium outlet is detected by a sensor.

[0023] The communication unit 114 transmits and receives various information. The communication unit 114 includes a communication unit 114A that is responsible for communication (wired or wireless communication) with the payment terminal 105, and a communication unit 114B that is responsible for communication (wired or wireless communication) with each device within the LAN 19. The communication unit 114B transmits transaction information (information after payment is completed) to the store controller 80, for example.

[0024] The camera 115, for example, captures an image of a customer. The light emitting unit 116 notifies various information (such as calling a store clerk or operating status) depending on the light emitting mode. The registered settlement device 10 may be provided with a sign pole, and the camera 115 and the light emitting unit 116 may be provided on the sign pole.

[0025] The payment terminal 105 is a non-cash payment unit that makes payments using non-cash means (for example, credit, electronic money, etc.). The payment terminal 105 may be configured integrally with the registered settlement apparatus 10, or may be a separate unit connected to the registered settlement apparatus 10. The payment terminal 105 comprises a communication unit, an information reading unit, an operation unit, and a display unit. The payment terminal 105 may also comprise one or more of a memory unit, an information writing unit, and a processing unit. In relation to the payment terminal 105, the configuration of the registered settlement apparatus 10 excluding the payment terminal 105 may be referred to as the main body (or main body side).

[0026] The communication unit of the payment terminal 105 transmits and receives various information. The communication unit includes a first communication unit that handles communication with the main body side (wired or wireless communication) and a second communication unit that handles communication (wireless communication) with an external device (an external server such as a credit card server that executes credit card payments).

[0027] The information reading unit reads information stored on a card (e.g., a customer's credit card, a customer's electronic money card, etc.). Specifically, the information reading unit reads information stored on the card by inserting, holding, or swiping the card. For example, the information reading unit reads information stored on an IC card by inserting or holding an IC card over the card. The information reading unit also reads information stored on a magnetic card by swiping the magnetic card. The information reading unit may read information stored on a customer's device (e.g., a customer's smartphone, a customer's wearable device, etc.) instead of or in addition to information stored on the card. For example, the information reading unit may read information stored on the device by holding the device over the card. In other words, the payment terminal 105 acquires various information using the information reading unit to perform non-cash payment. The payment terminal 105 communicates with the payment server via the second communication unit, but may communicate with different payment servers depending on the type of payment (credit card payment, electronic money payment, etc.). The payment terminal 105 may also include multiple information reading units depending on the type of payment or the type of medium (card, device) to be read.

[0028] The payment terminal 105 may execute non-cash payment using information acquired from the main body side by the first communication unit instead of or in addition to the information acquired by the information reading unit. For example, the payment terminal 105 may execute non-cash payment (code payment) using information for code payment acquired by the scanner unit (customer-side scanner unit 104, store clerk-side scanner unit 112).

[0029] The change dispenser 106 is a cash settlement unit that settles with cash. The change dispenser 106 has an input port (deposit port) for banknotes and coins and an output port (withdrawal port) for banknotes and coins, counts the amount of money inserted into the input port, and dispenses change from the output port, which is the difference between the amount inserted and the purchase amount. The removal of banknotes or coins from the output port is detected by a sensor.

[0030] (Operation mode of the registration settlement device 10) The registration and settlement device 10 has multiple switchable operating modes. Specifically, the registration and settlement device 10 has a face-to-face semi-self-service mode in which products are registered based on the operation of a store clerk and the payment is settled based on the operation of a customer, and a point redemption mode in which points are redeemed for cash based on the operation of a customer. Hereinafter, the face-to-face semi-self-service mode may be referred to as the normal mode, and the point redemption mode may be referred to as the cashing mode.

[0031] The registered settlement device 10 switches the operating mode based on the operation of a store clerk. If today is a cashback day (a specific day on which points are exchanged for cash), the registered settlement device 10 may switch to the point cashback mode based on the operation of a store clerk. If today is not a cashback day, the registered settlement device 10 may prohibit (restrict) switching to the point cashback mode. Furthermore, the registered settlement device 10 may automatically switch the operating mode without the operation of a store clerk. For example, the registered settlement device 10 may automatically switch to the point cashback mode on a cashback day, and automatically switch to the normal mode on days other than the cashback day. In a store that is open 24 hours a day, the registered settlement device 10 may automatically switch at midnight.

[0032] Like the registration and settlement device 10, the registration and settlement device 20 may also have operation modes (described later), and the same applies to switching of operation modes in the registration and settlement device 20.

[0033] (Points awarded at the registration settlement device 10) When in normal mode (face-to-face semi-self mode), the registration settlement device 10 awards points to a customer who reads a membership card based on the transaction details (purchase amount, etc.). The flow of awarding points is as follows.

[0034] (1) The registration settlement device 10 reads the membership card using the clerk scanner unit 112 (or customer scanner unit 104). After reading the membership card, the registration settlement device 10 sends the membership card information to the point management server (either via the store controller 80 or without the store controller 80). Note that communication with the point management server is handled by the main unit (communication unit 114B). (2) When the point management server receives information about a membership card from the registration settlement device 10, it sends the number of points (current number of points) for that membership card (customer) in the point management file to the registration settlement device 10. (3) The registration settlement device 10 stores the number of points received from the point management server. The registration settlement device 10 may display the number of points received from the point management server on the customer display unit 103 or the store clerk display unit 110. The registration settlement device 10 may also display on the customer display unit 103 or the store clerk display unit 110 that the membership card has been read. (4) After the payment is completed, the registration and settlement device 10 transmits the membership card information and the information on which the number of points to be awarded is based (information such as the purchase amount) to the point management server. (5) When the point management server receives information about the member card and the information that forms the basis of the number of points awarded from the registered settlement device 10, it calculates the number of points awarded based on the information that forms the basis of the number of points awarded and updates the number of points for the member card in the point management file (adds the number of points awarded). (6) If there is change, the registered settlement device 10 dispenses the change from the change dispenser 106 and issues a receipt from the printing unit 107 on which the transaction details and information regarding point allocation are printed.

[0035] After the payment is completed, the registration settlement device 10 may calculate the number of points to be awarded based on the information on which the number of points to be awarded is based, and may transmit the membership card information and the number of points to the point server. When the point management server receives the membership card information and the number of points to be awarded from the registration settlement device 10, it updates the number of points for the membership card in the point management file.

[0036] (Point settlement at registration settlement device 10) When in normal mode, the registered settlement device 10 executes point settlement for a customer who has read the membership card, based on the customer's operation related to point settlement (indicating that the customer will settle points and the number of settlement points). The flow of point settlement is as follows.

[0037] (1) to (3) are the same as point allocation. (4) In the settlement, the registration settlement device 10 accepts an operation related to the point settlement. The registration settlement device 10 transmits the membership card information and the number of settlement points to the point management server. (5) When the point management server receives the membership card information and the number of settlement points from the registered settlement device 10, it updates the number of points for the membership card in the point management file (subtracts the number of settlement points). (6) If there is change (if both points and cash are used and there is change), the registered settlement device 10 dispenses the change from the change dispenser 106 and issues a receipt from the printing unit 107 on which the transaction details and information regarding the points payment are printed.

[0038] (Point conversion to cash at the registration settlement device 10) When in the cashing mode (point cashing mode), the registered settlement device 10 executes point exchange for a customer who has read the membership card, based on the customer's operation related to point exchange (operation specifying the number of points to be exchanged). The flow of point exchange is as follows.

[0039] (1) The registration and settlement device 10 reads the membership card using the customer-side scanner unit 104. After reading the membership card, the registration and settlement device 10 transmits the information on the membership card to the point management server. (2) When the point management server receives information about a membership card from the registration settlement device 10, it transmits the number of points for that membership card in the point management file to the registration settlement device 10. (3) The registration settlement device 10 stores the number of points received from the point management server and displays it on the customer display unit 103. The registration settlement device 10 may also display on the customer display unit 103 that the membership card has been read. (4) The registration and settlement device 10 accepts operations related to point redemption. The registration and settlement device 10 transmits information on the membership card and the number of redeemable points to the point management server. (5) When the point management server receives the membership card information and the number of cashable points from the registered settlement device 10, it updates the number of points for the membership card in the point management file (subtracts the number of cashable points). (6) The registered settlement device 10 dispenses cash equivalent to the number of redeemable points from the change dispenser 106 and issues a receipt from the printing unit 107 on which information regarding the point redemption is printed. For example, the registered settlement device 10 issues a receipt on which at least the number of redeemable points is printed. The registered settlement device 10 may issue a receipt on which the redemption amount is printed instead of or in addition to the number of redeemable points. The registered settlement device 10 may issue a receipt on which one or more of the conversion rate (also referred to as the conversion rate, redemption rate, or cash conversion ratio) and the number of remaining points (the number of points after the points are redeemed) are further printed. In this example, the conversion rate is "1 point = 1 yen." The conversion rate is stored within the sales system 1 so that each device can refer to it.

[0040] (Registration settlement device 20) Registration and settlement device 20 is a registration and settlement device (full-self device) that has a customer display unit (customer display unit 203 (described later)), a registration unit (customer scanner unit 204 (described later)), a payment unit (payment terminal 205 (described later), change dispenser 206 (described later)) and the like on one side (customer side), and registers products based on customer operations and settles payments based on customer operations. Note that registration and settlement device 20 may further have a clerk display unit (clerk display unit 210 (described later)) on the other side (clerk side).

[0041] The registration and settlement device 20 can award points to customers who have had their membership cards read. The registration and settlement device 20 can also execute point settlement for customers who have had their membership cards read. Details will be described later.

[0042] Although not shown in the figures, the registration and settlement device 20 includes a CPU 201, a memory unit 202, a customer-side display unit 203, a customer-side scanner unit 204, a payment terminal 205, a change dispenser 206, a printer unit 207, an audio output unit 213, a communication unit 214, a camera 215, and a light-emitting unit 216. These can communicate with each other via a bus. As mentioned above, the registration and settlement device 20 may further include a store clerk-side display unit 210.

[0043] The CPU 201, memory unit 202, customer side display unit 203, customer side scanner unit 204, payment terminal 205, change dispenser 206, printing unit 207, audio output unit 213, communication unit 214, camera 215, and light-emitting unit 216 provided in the registered settlement device 20 are the same as the CPU 101, memory unit 102, customer side display unit 103, customer side scanner unit 104, payment terminal 105, change dispenser 106, printing unit 107, audio output unit 113, communication unit 114, camera 115, and light-emitting unit 116 provided in the registered settlement device 10, so some or all of the description will be omitted.

[0044] The customer-side scanner unit 204 scans, for example, a code attached to a product to read the product code, and also scans a code attached to a membership card to read customer identification information.

[0045] The communication unit 214 includes a communication unit 214A that is responsible for communication (wired or wireless communication) with the payment terminal 205, and a communication unit 214B that is responsible for communication (wired or wireless communication) with each device in the LAN 19. The communication unit 214B transmits transaction information (information after payment completion) to the store controller 80, for example.

[0046] (Points awarded at the registration settlement device 20) The registration and settlement device 20 awards points to the customer who reads the membership card based on the transaction details. The flow of point awarding in the registration and settlement device 20 is the same as the flow of point awarding in the registration and settlement device 10, so an explanation will be omitted.

[0047] (Point settlement at registration settlement device 20) The registration settlement device 20 executes point settlement for the customer who reads the membership card based on the customer's operation related to point settlement. The flow of point settlement in the registration settlement device 10 is the same as the flow of point settlement in the registration settlement device 10, so a description thereof will be omitted.

[0048] (Registration device 30) Registration device 30 has a display unit for the clerk (clerk-side display unit 310 (described later)) and a registration unit (clerk-side scanner unit 312 (described later)) on one side (clerk side), and a display unit for the customer (customer-side display unit 303 (described later)) on the other side (customer side, opposite to the clerk side), and is a registration device that registers products based on the operation of the clerk. Registration device 30 and settlement device 40 form a semi-self-service device group (i.e., products are registered in registration device 30, and the products are settled in settlement device 40).

[0049] Although not shown in the figure, the registration device 30 includes a CPU 301, a memory unit 302, a customer display unit 303, a store clerk display unit 310, a key operation unit 311, a store clerk scanner unit 312, an audio output unit 313, and a communication unit 314. These can communicate with each other via a bus. The registration device 30 may further include a printing unit 307.

[0050] The CPU 301, memory unit 302, customer display unit 303, clerk display unit 310, key operation unit 311, clerk scanner unit 312, audio output unit 313, and communication unit 314 provided in the registration device 30 are similar to the CPU 101, memory unit 102, customer display unit 103, clerk display unit 110, key operation unit 111, clerk scanner unit 112, audio output unit 113, and communication unit 114 provided in the registration settlement device 10, so some or all of the explanation will be omitted.

[0051] The store clerk scanner unit 312 may scan a code attached to a product to read the product code, or may scan a code attached to a membership card to read the customer identification information.

[0052] The communication unit 314 is responsible for communication (wired or wireless communication) with each device within the LAN 19. The communication unit 314 transmits transaction information (product registration information) to the settlement device 40 (either via the store controller 80 or without via the store controller 80).

[0053] (Payment device 40) The settlement device 40 has a display unit for customers (customer side display unit 403 (described later)) and a payment unit (payment terminal 405 (described later), change dispenser 406 (described later)) on one side (customer side), and is a settlement device that settles payments based on customer operations. The registration device 30 and settlement device 40 form a semi-self-service device group. The settlement device 40 may further have a display unit for store clerks (store clerk side display unit 410 (described later)) on the other side (store clerk side opposite the customer side).

[0054] The settlement device 40 can award points to customers who have had their membership cards read. The settlement device 40 can also execute point settlement for customers who have had their membership cards read. Details will be described later.

[0055] Although not shown in the figures, the settlement device 40 includes a CPU 401, a memory unit 402, a customer-side display unit 403, a customer-side scanner unit 404, a payment terminal 405, a change dispenser 406, a printer unit 407, an audio output unit 413, a communication unit 414, and a camera 415. These components can communicate with each other via a bus. As mentioned above, the settlement device 40 may further include a store clerk-side display unit 410. The settlement device 40 may also further include a light-emitting unit 416.

[0056] The CPU 401, memory unit 402, customer side display unit 403, customer side scanner unit 404, payment terminal 405, change dispenser 406, printing unit 407, audio output unit 413, communication unit 414, and camera 415 provided in the settlement device 40 are similar to the CPU 101, memory unit 102, customer side display unit 103, customer side scanner unit 104, payment terminal 105, change dispenser 106, printing unit 107, audio output unit 113, communication unit 114, and camera 115 provided in the registered settlement device 10, so some or all of the description will be omitted.

[0057] The customer-side scanner unit 404 scans the code attached to the membership card to read the customer identification information. The customer-side scanner unit 404 may also scan the code attached to the product to read the product code.

[0058] The communication unit 414 includes a communication unit 414A that is responsible for communication (wired or wireless communication) with the payment terminal 405, and a communication unit 414B that is responsible for communication (wired or wireless communication) with each device in the LAN 19. The communication unit 414B receives, for example, transaction information (product registration information) sent by the registration device 30, and sends the transaction information (information after payment is completed) to the store controller 80.

[0059] (Points awarded at settlement device 40) The settlement device 40 awards points to the customer who reads the membership card based on the transaction details. The flow of point awarding in the settlement device 40 is the same as the flow of point awarding in the registered settlement device 10, so explanation will be omitted.

[0060] (Point Settlement at Payment Device 40) The settlement device 40 executes point settlement for the customer who reads the membership card based on the customer's operation related to point settlement. The flow of point settlement at the settlement device 40 is the same as the flow of point settlement at the settlement device 40, so a description thereof will be omitted.

[0061] (Transaction status management device 70) The transaction status management device 70 is, for example, a personal computer. The transaction status management device 70 is a device that mainly manages each device in the LAN 19. For example, the transaction status management device 70 communicates with each device in the LAN 19 and monitors the processing status, operating status (operating status), etc. of each device in the LAN 19.

[0062] (Store Controller 80) The store controller 80 is, for example, a server. The store controller 80 communicates with each device within the LAN 19 and with devices outside the LAN 19 (for example, a headquarters server (not shown)). For example, the store controller 80 receives a product master (product file) and a sale file from the headquarters server and provides them to each device within the LAN 19.

[0063] (Display example of registered settlement device 10 / cash exchange mode) 3 to 5 are examples of displays on the registered settlement device 10. Specifically, FIGS. 3 to 5 are examples of displays on the customer side display unit 103 of the registered settlement device 10 when the operating mode is the cash conversion mode. Note that the point conversion service is carried out on a specific day (for example, a specific day once a month), and today is assumed to be that specific day.

[0064] Before starting a transaction (while waiting for a customer), the registered settlement device 10 displays a transaction start screen (standby screen, standby screen) as shown in Fig. 3(A). The transaction start screen in Fig. 3(A) displays a message MS01 informing the user that today is the cashing day. The transaction start screen also displays a start button BT02 for starting a transaction (processing), and a message MS03 instructing the user to operate (touch) the start button BT02.

[0065] When the start button BT02 on the transaction start screen of Fig. 3(A) is operated, the registration settlement device 10 displays a reading instruction screen as shown in Fig. 3(B). The reading instruction screen of Fig. 3(B) displays a message MS14 instructing the user to read the membership card, an image GA15 guiding the user through the member card reading operation, and a no card button BT16 to be operated if the user does not have a membership card. When the no card button BT16 on the reading instruction screen is operated, the registration settlement device 10 displays the transaction start screen of Fig. 3(A).

[0066] When the registration settlement device 10 reads the membership card using the customer scanner unit 104 from the scene of the reading instruction screen in Figure 3(B), it displays the redemption point number input screen as shown in Figure 3(C). The redemption point number input screen in Figure 3(C) displays a message MS20 instructing the user to input (specify) the redemption point number and perform a confirmation operation (operate the confirmation button BT25). The redemption point number input screen also has a current point number notification area AR21 that notifies the user of the current number of points and the converted amount (amount based on the current number of points and the conversion rate). The registration settlement device 10 communicates with the point management server (sends membership card information to the point management server and receives the customer's points from the point management server) and displays the current number of points and the converted amount in the current point number notification area AR21.

[0067] The exchange point number input screen also has a cashing condition notification area AR22 that notifies the exchange unit (100 yen in this example) as the exchange condition (point exchange condition). The registered settlement device 10 may obtain information on the exchange unit by communicating with the point management server and display it in the exchange condition notification area AR22, or may store the information on the exchange unit as preset information in advance and display it in the exchange condition notification area AR22. The exchange point number input screen also has a quantity input area AR23 for inputting the number of exchange points, and an input value display area AR24 that displays the value (number of exchange points) input in the quantity input area AR23. Since the conversion unit is "100," "00" is initially displayed in the input value display area AR24. For example, if "3" is input (operated) in the number input area AR23, the value in the input value display area AR24 becomes "300," and if "12" is input, the value in the input value display area AR24 becomes "1200." Also, the conversion point number input screen displays a confirm button BT25 that is operated after the conversion point number is input. In the scene in FIG. 3(C), the conversion point number has not been input, so the confirm button BT25 is displayed in an inoperable state (indicated by a dashed line in the figure).

[0068] After the member card is read, the member name (which may be a registered name such as a customer name or nickname) may be displayed. For example, the member name may be displayed on all or some of the screens shown in Figures 3(C) to 3(H). This also applies to the normal mode (screens from Figure 8(C) onwards).

[0069] When "2" is pressed in the number input area AR23 of the exchange point number input screen of Fig. 3(C), the registered settlement device 10 displays the exchange point number input screen as shown in Fig. 3(D).When "C (clear)" is pressed in the number input area AR23 of the exchange point number input screen of Fig. 3(D), the registered settlement device 10 displays the exchange point number input screen of Fig. 3(C).

[0070] When the Confirm button BT25 on the redemption point number input screen of Fig. 3(D) is operated, the registration settlement device 10 displays (pops up) a small screen SG26 in front of the redemption point number input screen, as shown in Fig. 3(E). The small screen SG26 is a screen for confirming the number of redemption points. The small screen SG26 of Fig. 3(E) displays the number of redemption points and displays a button (Yes button) to be operated if the number of redemption points is correct and a button (No button) to be operated if the number of redemption points is incorrect or if the number of redemption points is to be changed. When the No button on the small screen SG26 is operated, the registration settlement device 10 closes the small screen SG26 and displays the redemption point number input screen of Fig. 3(C).

[0071] When the Yes button on the small screen SG26 is pressed, the registration and settlement device 10 clears the small screen SG26 and displays a cash receipt screen as shown in Fig. 3(F). The cash receipt screen in Fig. 3(F) displays a message MS40 instructing the user to receive the exchanged cash. In other words, when the Yes button on the small screen SG26 is pressed, the registration and settlement device 10 communicates with the point management server (sends membership card information and the number of exchanged points to the point management server), dispenses cash equivalent to the number of exchanged points from the change dispenser 106, and instructs the user to receive the cash.

[0072] When cash is received from the cash receiving screen shown in Fig. 3(F) (when removal of cash from the outlet is detected), the registered settlement device 10 displays a receipt receiving screen as shown in Fig. 3(G). The receipt receiving screen in Fig. 3(G) displays a message MS50 instructing the user to receive a receipt (a receipt related to point redemption).

[0073] When the receipt is received from the receipt receiving screen of Fig. 3(G) (when the receipt removal from the media outlet is detected), the registered settlement device 10 displays a transaction completion screen as shown in Fig. 3(H). The transaction completion screen of Fig. 3(H) displays a message MS60 expressing gratitude for the customer's visit. The transaction completion screen lets the customer know that the transaction (point redemption) has been fully completed.

[0074] If a predetermined time (e.g., 10 seconds) has passed without any operation in the scenes of Figures 3(B) to 3(E), the registration and settlement device 10 may display the transaction start screen of Figure 3(A) (discarding the acquired information). Also, if a predetermined time has passed without any operation in the scenes of Figures 3(F) and 3(G), the registration and settlement device 10 may execute a store clerk call process. The store clerk call process may, for example, emit light from the light-emitting unit 116 (e.g., emit light in a display mode for calling a store clerk), or send a store clerk call notification to a device used by the store clerk (e.g., the transaction status management device 70, a smartphone or tablet terminal used by the store clerk), etc.

[0075] In another flow, when the customer-side scanner unit 104 reads something other than a membership card (for example, a product code) from the reading instruction screen scene of Figure 3 (B), the registration settlement device 10 executes a store clerk call process and displays a small screen SG17 in front of the reading instruction screen, as shown in Figure 4 (A).

[0076] The small screen SG17 is a screen for notifying the customer that a store clerk will be coming to assist them. The registered settlement device 10 operating in cash redemption mode normally reads a membership card, but if a card other than a membership card is read, a store clerk will provide assistance. A confirmation button is displayed on the small screen SG17. The registered settlement device 10 erases the small screen SG17 when the confirmation button on the small screen SG17 is pressed. For example, if the customer intends to register a product, the called store clerk presses the confirmation button on the small screen SG17 and asks the customer to register the product on another device. If the customer simply accidentally reads a card other than the membership card, the called store clerk instructs the customer to read the membership card. Note that if the customer presses the confirmation button on the small screen SG17 and the membership card has already been read (for example, if the cash redemption point input screen is displayed), the called store clerk may omit assistance with the customer. The registered settlement device 10 may cancel the store clerk call process (illumination of the light-emitting unit 116, store clerk call notification) when the confirmation button is pressed. For example, if the light emitting unit 116 has not yet emitted light, the light emission may be stopped (if the light has already emitted light, the light emission may be stopped), or if the notification of a store clerk call has not yet been sent, the transmission may be stopped (if the notification has already been sent, a notification may be sent that the confirmation button has been operated (that the store clerk call has ceased)).

[0077] Note that the small screen SG17 in Figure 4(A) notifies the customer that a store clerk will come and assist them, but it may also notify the customer of the reason for displaying the small screen SG17 (specifically, the reading of something other than the membership card) or that the customer can proceed with the point exchange if the membership card is read after operating the confirmation button.

[0078] Also, a store clerk call button may be displayed on small screen SG17 in addition to the confirmation button, which is also present (located at the bottom left of the screen) on an inactive (operation unacceptable) reading instruction screen behind small screen SG17. When displaying the store clerk call button on small screen SG17, if the customer-side scanner unit 104 reads something other than a membership card, the registration settlement device 10 may simply display small screen SG17 without executing the store clerk call process, and execute the store clerk call process only when the store clerk call button on small screen SG17 is operated.

[0079] In addition, if the customer-side scanner unit 104 reads anything other than a membership card from the reading instruction screen scene of Figure 3 (B), the registration settlement device 10 may simply output an error sound by voice without displaying the small screen SG17, or may ignore the reading (may read it and discard it without any reaction).

[0080] In another flow, when the registration settlement device 10 reads the membership card using the customer-side scanner unit 104 from the scene of the reading instruction screen of FIG. 3(B), but the conversion amount (the amount based on the current number of points on the membership card and the conversion rate) is less than the minimum cash conversion amount (i.e., 100 yen) based on the cash conversion unit (100 yen in this example), it displays a small screen SG18 in front of the reading instruction screen, as shown in FIG. 4(B). An OK button is displayed on the small screen SG18. When the OK button on the small screen SG18 is operated, the registration settlement device 10 clears the small screen SG18. Note that when the OK button on the small screen SG18 is operated, the registration settlement device 10 may clear the small screen SG18 and display the initial screen (transaction start screen).

[0081] As another example of a screen, the registered settlement device 10 may display a redemption point number input screen as shown in Fig. 5(A) instead of the redemption point number input screen of Fig. 3(C). That is, a maximum redemption amount (500 yen in this example) may be set and displayed as an upper limit in the redemption condition notification area AR22.

[0082] In addition, if the exchange unit is 100 yen, the minimum exchange amount is 100 yen, and the maximum exchange amount (upper limit) is 500 yen, and the conversion amount is 1,580 yen, the number of exchange points that can be specified is either 100P for 100 yen, 200P for 200 yen, 300P for 300 yen, 400P for 400 yen, or 500P for 500 yen.If the conversion amount is 280 yen, the number of exchange points that can be specified is either 100P for 100 yen or 200P for 200 yen.If the conversion amount is 80 yen, the points cannot be exchanged for cash.

[0083] When a number of redeemable points exceeding the maximum redeemable amount is specified on the redeemable point number input screen in Fig. 5(A) and the confirm button BT25 is pressed, the registered settlement device 10 displays a small screen SG27 in front of the redeemable point number input screen, as shown in Fig. 5(B). An OK button is displayed on the small screen SG27. When the OK button on the small screen SG27 is pressed, the registered settlement device 10 erases the small screen SG27.

[0084] When a number of redeemable points exceeding the maximum redeemable amount is specified, the registered settlement device 10 may execute a store clerk call process. For example, when a number of redeemable points exceeding the maximum redeemable amount is specified on the redeemable point number input screen of Fig. 5(A) and the enter button BT25 is operated, the registered settlement device 10 may display the small screen SG17 of Fig. 4(A) instead of the small screen SG27 of Fig. 5(B).

[0085] The registered settlement device 10 may display a clerk screen in response to an operation (login operation) by the called clerk, and may execute point exchange for an amount exceeding the maximum exchange amount in response to an OK operation by the clerk on the clerk screen. The clerk screen may display the customer's specified amount (desired exchange amount), the maximum exchange amount, and the difference (excess amount). Note that if the clerk performs an NG operation on the clerk screen, the registered settlement device 10 again displays the exchange point number input screen of FIG. 5(A).

[0086] Note that, on the exchange point number input screen, when a valid exchange point number is designated, the enter button BT25 may be operated. For example, on the exchange point number input screen (no upper limit set) of Fig. 3(C), when any of 100 yen, 200 yen, ..., 1500 yen is designated, the enter button BT25 may be operated, and on the exchange point number input screen (with upper limit set: 500 yen) of Fig. 5(A), when any of 100 yen, 200 yen, ..., 500 yen is designated, the enter button BT25 may be operated.

[0087] Furthermore, when the Yes button on the small screen SG26 of FIG. 3(E) is pressed, the registration settlement device 10 may display a receipt method selection screen such as that shown in FIG. 5(C). In other words, although the above description has been given of receiving awarded points in cash as a way of converting points into cash, it is also possible to receive awarded points in a form other than cash. The receipt method selection screen of FIG. 5(C) displays a message MS30 instructing the user to select (specify) a receipt method. The receipt method selection screen also includes a cash point count notification area AR31 that notifies the user of the number of cash points. The receipt method selection screen also displays a cash button, an electronic money A button, an electronic money B button, a C-PAY button, and a gift certificate button as options for receiving awarded points. The gift certificate may be a store gift certificate or a local gift certificate (such as a local promotion certificate).

[0088] In addition to the case where points are used to receive money from the change dispenser 106, the case where points are used to deposit (charge) electronic money or the like may also be referred to as point conversion (converting points into cash; cash back of points).

[0089] When the cash button is pressed on the receipt method selection screen of FIG. 5(C), the registration and settlement device 10 displays the cash receipt screen of FIG. 3(F). When a button other than the cash button is pressed on the receipt method selection screen of FIG. 5(C), the registration and settlement device 10 displays a screen corresponding to the pressed button. For example, when the electronic money A button is pressed, the registration and settlement device 10 displays a screen for depositing (charging) the amount of the redemption points into the electronic money A (e.g., a screen for instructing reading of the card information of the electronic money A, not shown). When the C-PAY button is pressed, the registration and settlement device 10 displays a screen for depositing the amount of the redemption points into the C-PAY (e.g., a screen for instructing reading of the C-PAY code, not shown). When the gift certificate button is pressed, the registration and settlement device 10 displays a screen for instructing receipt of the gift certificate (not shown).

[0090] When the gift certificate button is pressed, the registration and settlement device 10 may generate (issue) an electronic gift certificate instead of printing and issuing a paper gift certificate (the electronic generation of a gift certificate is referred to as issuing an electronic gift certificate). When issuing an electronic gift certificate, the registration and settlement device 10 may, for example, store information about the customer (e.g., membership card information) and the issued electronic gift certificate (e.g., the face value of the gift certificate) in association with each other so that each device in the sales system 1 can refer to the information. As an example, information about electronic gift certificates issued to each customer may be stored in a point management file in the point management server, or information about electronic gift certificates issued to each customer may be stored in a server separate from the point management server. When the customer's membership card is read at each device during subsequent visits, information about the electronic gift certificate corresponding to the membership card may be displayed, and the customer may be notified about the use of the gift certificate (e.g., notifying the customer that a 100-yen gift certificate can be used).

[0091] The exchange of points for gift certificates may be more advantageous (preferential) for the customer than the exchange of points for cash. For example, if 100 points can be exchanged for 100 yen, 100 points may be exchanged for a gift certificate (electronic gift certificate) worth 105 yen (a 5% surcharge may be added). Conditions may be set along with the preferential treatment. For example, an expiration date and eligible products for use on the gift certificate may be set. The registered settlement device 10 may notify (display) the preferential treatment and conditions for exchanging for gift certificates on the receipt method selection screen of FIG. 5(C), or may display a small screen when the gift certificate button is pressed on the receipt method selection screen of FIG. 5(C), and notify the customer of the preferential treatment and conditions for exchanging for gift certificates on the small screen.

[0092] 5(C), a point button for points other than the points may be displayed. In other words, the points awarded by the sales system 1 may be exchangeable for other points.

[0093] (Display example of registered settlement device 10 / normal mode) 6 and 7 are examples of displays on the registration and settlement device 10. Specifically, Fig. 6 and Fig. 7 are examples of displays on the clerk-side display unit 110 or the customer-side display unit 103 of the registration and settlement device 10 when the operating mode is the normal mode (face-to-face semi-self mode).

[0094] For example, when the clerk scanner unit 112 (or customer scanner unit 104) reads the membership card and the clerk scanner unit 112 reads the product codes of the products (in this example, the first item is milk and the second item is a seasonal lunch box), the registration settlement device 10 displays a registration screen such as that shown in Figure 6(A) on the clerk display unit 110 and displays a registration content confirmation screen such as that shown in Figure 6(B) on the customer display unit 103. The timing for reading the membership card may be before the first item of product (before the product code is read), between the first and second items, or after the second item of product.

[0095] The registration screen in Figure 6(A) notifies the user that the membership card has been read (symbol A in the figure). The registration content confirmation screen in Figure 6(B) notifies the user of the current number of points in the current point number notification area AR100. In other words, when the registration settlement device 10 reads the membership card, it communicates with the point management server, displays the current number of points on the registration content confirmation screen, and displays on the registration screen that the membership card has been read. The registration settlement device 10 may also display the converted amount in addition to the current number of points on the registration content confirmation screen (current point number notification area AR100).

[0096] When the registration settlement device 10 reads a membership card, it may display a point information button on the registration content confirmation screen, and when the point information button is operated, it may display the current number of points, etc. In other words, the current number of points, etc. may not be displayed on the registration content confirmation screen just by reading the membership card, but may be displayed based on an explicit operation by the customer (operation of the point information button). This reduces situations in which the customer's current number of points, etc. are unnecessarily or unwillingly seen by others (other customers in the vicinity, etc.).

[0097] As another example of a screen, the registration and settlement device 10 may display a registration screen such as that shown in Figure 6(C) on the clerk display unit 110 instead of the registration screen of Figure 6(A), and may display a registration content confirmation screen such as that shown in Figure 6(D) on the customer display unit 103 instead of the registration content confirmation screen of Figure 6(B).

[0098] The registration screen in Figure 6(C) notifies the customer of the current number of points (symbol B in the figure). The registration content confirmation screen in Figure 6(D) notifies the customer that the membership card has been read (symbol C in the figure). This reduces the chances of the customer's current number of points and other information being unnecessarily or unwillingly seen by others.

[0099] As with the registration content confirmation screen of FIG. 6(B), a points information button may be displayed on the registration content confirmation screen of FIG. 6(D), and when the points information button is operated, the current number of points, etc. may be displayed.

[0100] When the subtotal button on the registration screen of Fig. 6(A) (or the registration screen of Fig. 6(C)) is operated, the registration settlement device 10 displays a payment method selection screen such as that shown in Fig. 7(A) on the customer display unit 103. After the subtotal button is operated (from the time the subtotal button is operated until the settlement is completed), the registration settlement device 10 may display on the clerk display unit 110 some or all of the information to be displayed on the customer display unit 103, or may display a registration screen for the next customer.

[0101] The payment method selection screen in Fig. 7(A) displays the payment amount and a message instructing the user to select (specify) a payment method. The payment method selection screen in Fig. 7(A) also displays the following payment method options: a cash button, an electronic money A button, an electronic money B button, a C-PAY button, a gift certificate button, and a points button. The current number of points is displayed below the points button. The top of the payment method selection screen also displays a message indicating that the membership card has been read.

[0102] When the points button is pressed on the payment method selection screen of FIG. 7(A), the registration settlement device 10 pops up a small screen (not shown) for point payment. The small screen for point payment is a screen on which the number of points to be used for point payment, i.e., the point payment amount (point payment amount), can be specified. When a portion of the payment amount (1010 yen) (for example, 10 points equivalent to 10 yen) is specified on the small screen, the registration settlement device 10 erases the small screen and displays a payment method selection screen such as that shown in FIG. 7(B) on the customer display unit 103.

[0103] The payment method selection screen in Fig. 7(B) displays the point payment amount, the remaining payment amount, and a message instructing the user to select a payment method. The payment method selection screen in Fig. 7(B) also displays the following payment method options: cash button, electronic money A button, electronic money B button, C-PAY button, and gift certificate button. In other words, the registered settlement device 10 does not display the points button or the current number of points on the payment method selection screen in Fig. 7(B) after the point payment amount has been determined.

[0104] Note that the registered settlement device 10 (and the registered settlement device 20 and settlement device 40 as well) will not display the points button, etc. from the beginning (from the scene in Figure 7(A)) if the membership card has not been read. Also, the registered settlement device 10 (and the registered settlement device 20 and settlement device 40 as well) does not need to display the points button, etc. from the beginning if the current number of points is zero.

[0105] Furthermore, a minimum number of points (minimum amount of use) may be set as a point usage condition (point payment condition). The registered settlement device 10 (as well as the registered settlement device 20 and settlement device 40) may not accept points less than the minimum number of points on the small screen for point payment. The registered settlement device 10 (as well as the registered settlement device 20 and settlement device 40) may not need to display the points button, etc. from the beginning if the current number of points is less than the minimum number of points.

[0106] Furthermore, a maximum usable point may be set as a point usage condition instead of or in addition to the minimum usable point. The registered settlement device 10 (as well as the registered settlement device 20 and settlement device 40) may not accept points exceeding the maximum usable point on the small screen for point payment.

[0107] As mentioned above, when redeeming points, the last two digits of the number of points to be redeemed are fixed at "00" (Fig. 3(C)), but when using points, there are no restrictions on the last two digits and the number of points to be used can be entered freely. In other words, there is a minimum point (minimum amount) limit for the former, but no limit for the latter.

[0108] (Example of display on the registration settlement device 20) 8 to 10 are examples of displays on the registration settlement device 20. Specifically, Fig. 8 to 10 are examples of displays on the customer side display unit 203. It is assumed that today is a specific day for the point redemption service.

[0109] Before a transaction starts, the registered settlement device 20 displays a transaction start screen as shown in FIG. 8(A). The transaction start screen in FIG. 8(A) displays a start button BT02 for starting a transaction, and a message MS03 instructing the user to operate the start button BT02. That is, the registered settlement device 10 (cash conversion mode) notifies the user that today is the cash conversion day on the transaction start screen (FIG. 3(A)), but the registered settlement device 20 does not notify the user that today is the cash conversion day on the transaction start screen. In other words, the registered settlement device 20 (excluding the registered settlement device 20 that can be switched to the point cash conversion mode described below) does not notify the user that today is the cash conversion day even if today is the cash conversion day, but the registered settlement device 10 (cash conversion mode) notifies the user that today is the cash conversion day if today is the cash conversion day. Furthermore, speaking more about the registration settlement device 10, when the registration settlement device 10 is in face-to-face semi-self mode (normal mode), it displays a registration screen on the store clerk display unit 110 (Figures 6(A) and 6(B)), but when it is in cash exchange mode, it basically does not display any information on the store clerk display unit 110 (or displays the same information as on the customer display unit 103 (a mirror display on the customer side).

[0110] When the start button BT02 on the transaction start screen of Figure 8(A) is operated, the registered settlement device 20 displays a reading instruction screen as shown in Figure 8(B) (a screen similar to the reading instruction screen of Figure 3(B)).

[0111] When the customer-side scanner unit 204 reads the membership card from the reading instruction screen shown in FIG. 8(B), the registration and settlement device 20 displays a registration screen (initial registration screen) as shown in FIG. 8(C). The registration screen of FIG. 8(C) displays a message MS70 instructing the customer to scan the product barcode. The registration screen also includes a registration information display area HR71 that displays product registration information (number of items purchased, total price, product registration information, etc.). The registration screen also displays the checkout button BT72, which is operated to proceed to checkout (i.e., to end product registration), in an inoperable state. The registration screen also displays a notification that the membership card has been read (symbol D).

[0112] When the No Card Button BT16 on the reading instruction screen of Fig. 8(B) is operated, the registration settlement device 20 displays a registration screen (initial registration screen) that does not display "Member Card Read (Symbol D)." In other words, when the No Card Button BT16 on the reading instruction screen of Fig. 3(B) is operated, the registration settlement device 10 returns to the transaction start screen of Fig. 3(A), but when the No Card Button BT16 on the reading instruction screen of Fig. 8(B) is operated, the registration settlement device 20 displays the registration screen (initial registration screen) without returning to the transaction start screen of Fig. 8(A).

[0113] When the customer-side scanner unit 204 reads the product code of a product (in this example, the first item, mayonnaise) from the registration screen scene of Figure 8(C), the registration settlement device 20 displays a registration screen such as that shown in Figure 8(D).

[0114] When the checkout button BT72 on the registration screen of Figure 8(D) is operated, the registration settlement device 20 displays a payment method selection screen as shown in Figure 8(E) (a screen similar to the payment method selection screen of Figure 7(A)).

[0115] When the cash button on the payment method selection screen of Fig. 8(E) is operated, the registration and settlement device 20 displays a cash insertion instruction screen (not shown). When the registration and settlement device 20 accepts the insertion of cash (320 yen in this example) using the change dispenser 206 from the cash insertion instruction screen, it displays a cash receipt screen as shown in Fig. 8(F). The cash receipt screen of Fig. 8(F) displays a message MS41 instructing the user to receive change.

[0116] When cash is received from the cash receiving screen of Fig. 8(F), the registered settlement device 20 displays a receipt receiving screen as shown in Fig. 8(G). The receipt receiving screen of Fig. 8(G) displays a message MS50 instructing the user to receive a receipt.

[0117] When the receipt is received from the receipt receiving screen of Fig. 8(G), the registration and settlement device 20 displays a transaction completion screen as shown in Fig. 8(H). The transaction completion screen of Fig. 8(H) displays a message MS60 expressing gratitude for the customer's visit. The transaction completion screen lets the customer know that the transaction (product registration and settlement) has been completely completed.

[0118] The operation of the registered settlement device 20 when the points button on the payment method selection screen of Fig. 8(E) is operated is the same as the operation of the registered settlement device 10 when the points button on the payment method selection screen of Fig. 7(A) is operated. In other words, when a points payment amount is specified for part of the payment amount (313 yen) on the payment method selection screen of Fig. 8(E), the registered settlement device 20 does not display the points button or the current number of points on the payment method selection screen for the remaining payment amount (a screen similar to the payment method selection screen of Fig. 7(B)).

[0119] In addition, if the registration and settlement device 20 is equipped with a store clerk display unit 210, some or all of the information displayed on the customer display unit 203 may be displayed on the store clerk display unit 210.

[0120] If a predetermined time (for example, 10 seconds) has passed without any operation in the scenes of Figures 8(B) to 8(E), the registration and settlement device 20 may display the transaction start screen of Figure 8(A) (the acquired information is discarded). Also, if a predetermined time has passed without any operation in the scenes of Figures 8(F) and 8(G), the registration and settlement device 20 may execute a store clerk call process.

[0121] As another screen example, the registered settlement device 20 may display a transaction completion screen such as that shown in Figure 9(A) on the customer-side display unit 203 instead of the transaction completion screen of Figure 8(H). The transaction completion screen of Figure 9(A) displays a message MS60 expressing gratitude for the customer's visit and a message MS61 informing the customer that today is the cash exchange date. In other words, if today is the cash exchange date, the registered settlement device 20 may notify the customer that today is the cash exchange date after completing the transaction and provide information about point exchange in the registered settlement device 10 (cash exchange mode).

[0122] The registered settlement device 20 may display the transaction completion screen of FIG. 9(A) if notification condition A (described below) is satisfied, and may display the transaction completion screen of FIG. 8(H) if notification condition A is not satisfied. The registered settlement device 20 may also display the transaction completion screen of FIG. 9(A) if both notification condition A and notification condition B (described below) are satisfied, and may display the transaction completion screen of FIG. 8(H) if at least one of notification condition A or notification condition B is not satisfied. The registered settlement device 20 may also display the transaction completion screen of FIG. 9(A) if all of notification condition A to notification condition C (described below) are satisfied, and may display the transaction completion screen of FIG. 8(H) if at least one of notification condition A to notification condition C is not satisfied. Notification condition A: Today is the cash-out day (regardless of whether the membership card has been read or not) Notification condition B: Membership card read (current number of points does not matter) Notification condition C: The converted amount (based on the current number of points and the conversion rate) is equal to or greater than the minimum cash amount.

[0123] If tomorrow is the cash-out date, the registered settlement device 20 may display a transaction completion screen such as that shown in FIG. 9(B) on the customer-side display unit 203. The transaction completion screen of FIG. 9(B) displays a message MS60 expressing gratitude for the customer's visit and a message MS62 informing the customer that tomorrow is the cash-out date. The notification conditions (notification conditions A, B, and C) for displaying either the transaction completion screen of FIG. 9(A) or the transaction completion screen of FIG. 8(H) may be applied to displaying either the transaction completion screen of FIG. 9(B) or the transaction completion screen of FIG. 8(H) (by replacing "Tomorrow is the cash-out date" in notification condition A with "Tomorrow is the cash-out date"). Note that a date after tomorrow may be notified as the cash-out date, such as "XX day of this month is the cash-out date."

[0124] The registered settlement device 20 may notify the fact that today, tomorrow, or a date after tomorrow is the cashing date by printing it on a medium (receipt) instead of or in addition to displaying it on the customer-side display unit 203. The notification conditions by the medium may be the same as the notification conditions by the customer-side display unit 203 described above.

[0125] (Operation mode of the registration settlement device 20) The registered settlement device 10 has been described as having a plurality of switchable operation modes (face-to-face semi-self mode, point redemption mode), but the registered settlement device 20 may also have a plurality of switchable operation modes.

[0126] Specifically, the registered settlement device 20 may have a full-self-service mode in which products are registered and settled based on the customer's operation, and a point redemption mode in which points are redeemed based on the customer's operation. In other words, point redemption may be performed not only in the registered settlement device 10, which is a face-to-face semi-self-service device, but also in the registered settlement device 20, which is a full-self-service device. The operation mode switching process in the registered settlement device 20 is similar to the operation mode switching process in the registered settlement device 10.

[0127] As already explained, the operation of the registered settlement device 20 in the full self-service mode is the operation of a full self-service device, and for example, displays the screens shown in Figures 8 and 9. The operation of the registered settlement device 20 in the point exchange mode is the same as the operation of the registered settlement device 10 in the point exchange mode, and for example, displays the screens shown in Figures 3 to 5.

[0128] When in full self-service mode, the registered settlement device 20 may display a transaction completion screen such as that shown in FIG. 10(A) on the customer display unit 203. For example, when in full self-service mode, the registered settlement device 20 may display the transaction completion screen of FIG. 10(A) if the notification condition A is satisfied, and may display the transaction completion screen of FIG. 8(H) if the notification condition A is not satisfied. When in full self-service mode, the registered settlement device 20 may display the transaction completion screen of FIG. 10(A) if both the notification condition A and the notification condition B are satisfied, and may display the transaction completion screen of FIG. 8(H) if at least one of the notification conditions A and B is not satisfied. When in full self-service mode, the registered settlement device 20 may display the transaction completion screen of FIG. 10(A) if all of the notification conditions A to C are satisfied, and may display the transaction completion screen of FIG. 8(H) if at least one of the notification conditions A to C is not satisfied.

[0129] The transaction completion screen in Figure 10(A) displays a message MS60 expressing gratitude for the customer's visit, a message MS61 informing the customer that today is the redemption date, a message MS62 confirming whether or not to continue redeem the points, a "Do Not Redeem" button BT63 to be pressed if the customer does not wish to redeem the points, and a "Redeem" button BT64 to be pressed if the customer wishes to redeem the points.

[0130] When the registered settlement device 20 in full self-service mode operates the "Do Not Convert Points" button BT63 on the transaction completion screen of FIG. 10(A), the registered settlement device 20 displays the transaction start screen of FIG. 8(A). When the registered settlement device 20 in full self-service mode operates the "Convert Points" button BT64 on the transaction completion screen of FIG. 10(A), the registered settlement device 20 displays the reading instruction screen of FIG. 3(B). In other words, when a customer instructs the registered settlement device 20 in full self-service mode not to convert points into cash upon completion of the transaction, the registered settlement device 20 maintains the current operating mode (full self-service mode) and waits for the next customer (FIG. 8(A)). On the other hand, when a customer instructs the registered settlement device 20 in full self-service mode to convert points into cash upon completion of the transaction, the registered settlement device 20 switches the operating mode from full self-service mode to point conversion mode and instructs the reading of the membership card (FIG. 3(B)).

[0131] When the REDEEM BT64 button on the transaction completion screen of FIG. 10(A) is pressed, the registered settlement device 20 in full self-service mode may display the redemption point number input screen of FIG. 3(C) (or the redemption point number input screen of FIG. 5(A)) instead of the read instruction screen of FIG. 3(B). In other words, when the registered settlement device 20 in full self-service mode is in full self-service mode, the registered settlement device 20 may display the redemption point number input screen of FIG. 3(C) (or the redemption point number input screen of FIG. 5(A)) using the information on the read membership card. It is more efficient to display the redemption point number input screen after pressing the REDEEM BT64 button. However, because there is a possibility that the customer may leave the registered settlement device 20 without pressing either the DO NOT REDEEM BT63 or the REDEEM BT64 button (because there is a possibility that someone other than the customer may press the REDEEM BT64), it is safer to display a read instruction screen requesting the customer to re-read the membership card to prevent trouble (point redemption by someone else). To prevent any trouble, if a predetermined time (e.g., 10 seconds) has passed without any operation since the start of displaying the transaction completion screen of Figure 10(A), the transaction start screen of Figure 8(A) may be displayed.

[0132] Furthermore, when in full self-service mode, the registered settlement device 20 may display a screen such as that shown in Fig. 10(B) on the customer display unit 203 as a transaction start screen while waiting for a customer. Because the registered settlement device 20 is waiting for a customer (i.e., before an instruction to read the membership card has been issued), when in full self-service mode, the registered settlement device 20 always displays the screen in Fig. 10(B) (transaction start screen) if today is the cash exchange day.

[0133] The screen in Figure 10(B) displays a message MS01 informing that today is the redemption day, a message MS04 to confirm whether or not to redeem points, a "No Redemption" button BT05 to be pressed if not redeeming points, and a "Redemption" button BT06 to be pressed if redeeming points. In other words, the screen in Figure 10(B) displayed while waiting for customers is both a transaction start screen and a screen to confirm whether or not to redeem points.

[0134] When the registration and settlement device 20 in full self-service mode is operated, the registration and settlement device 20 displays the reading instruction screen of FIG. 8(B) if the "Do not exchange" button BT05 on the screen of FIG. 10(B) is pressed. When the registration and settlement device 20 in full self-service mode is operated, the registration and settlement device 20 displays the reading instruction screen of FIG. 3(B) if the "Exchange" button BT06 on the screen of FIG. 10(B) is pressed. In other words, when the registration and settlement device 20 in full self-service mode receives an instruction from the customer at the start of the transaction not to exchange points for cash, it maintains the current operating mode (full self-service mode) and instructs the device to read the membership card as a full self-service device (FIG. 8(B)). On the other hand, when the registration and settlement device 20 in full self-service mode is instructed by the customer at the start of the transaction to exchange points for cash, it switches the operating mode from full self-service mode to point exchange mode and instructs the device to read the membership card for point exchange (FIG. 3(B)).

[0135] In addition, when in full self-service mode, the registered settlement device 20 may display the transaction start screen of Fig. 8(A) while waiting for a customer, and may display the screen of Fig. 10(B) as the screen (point redemption confirmation screen) after operating the start button BT02 on the transaction start screen of Fig. 8(A). In other words, the screen may transition from Fig. 8(A) to Fig. 10(B).

[0136] When the transaction start screen of Figure 8(A) is transitioned to the point exchange necessity confirmation screen of Figure 10(B), if the "do not exchange" button BT05 is operated on the point exchange necessity confirmation screen of Figure 10(B), the registered settlement device 20 in full self-service mode will display the reading instruction screen of Figure 8(B), and if the "exchange" button BT06 is operated, it will switch to point exchange mode and display the reading instruction screen of Figure 3(B).

[0137] Furthermore, when in full self-service mode, the registered settlement device 20 may display the transaction start screen of FIG. 8(A) while waiting for a customer, display the reading instruction screen of FIG. 8(B) after the start button BT02 on the transaction start screen of FIG. 8(A) is operated, and display the screen of FIG. 10(B) as the screen after reading the membership card (point redemption necessity confirmation screen). In other words, the screen may transition from FIG. 8(A) → FIG. 8(B) → FIG. 10(B). When in full self-service mode, the registered settlement device 20 may display the point redemption necessity confirmation screen of FIG. 10(B) after reading the membership card if the converted amount is equal to or greater than the minimum redemption amount (if notification condition C is satisfied).

[0138] When the screen transitions from the transaction start screen of Figure 8(A) → the reading instruction screen of Figure 8(B) → the point exchange necessity confirmation screen of Figure 10(B), if the "Do not exchange" button BT05 is pressed on the point exchange necessity confirmation screen of Figure 10(B), the registered settlement device 20 in full self-service mode will display the registration screen of Figure 8(C), and if the "Exchange" button BT06 is pressed, it will switch to point exchange mode and display the exchange point number input screen of Figure 3(C) (or the exchange point number input screen of Figure 5(A)).

[0139] Furthermore, when in full self-service mode, the registered settlement device 20 may display the transaction start screen of Fig. 8(A) while waiting for a customer, and may display the screen of Fig. 10(C) as the screen displayed after the start button BT02 on the transaction start screen of Fig. 8(A) is pressed. In other words, the screen may transition from Fig. 8(A) to Fig. 10(C).

[0140] The screen in Figure 10(C) displays a message MS10 informing that today is the redemption date, a message MS11 confirming whether or not to redeem points, a "No Redemption" button BT12 to press if not redeeming points, a "Redeem" button BT13 to press if redeeming points, a message MS14 instructing the user to read their membership card, an image GA15 guiding the user through the operation of reading their membership card, and a "No Card" button BT16 to press if the user does not have a membership card. In other words, the screen in Figure 10(C) is both a reading instruction screen and a screen for confirming whether or not to redeem points. The same is true for the screen in Figure 10(D).

[0141] The Do Not Convert button BT12 and Convert button BT13 on the screen of FIG. 10(C) (similarly for the screen of FIG. 10(D)) switch between a selected state (bold frame in the figure) and a non-selected state (thin frame in the figure) each time they are operated. On the screen of FIG. 10(C), the Do Not Convert button BT12 is selected, and the Convert button BT13 is non-selected. On the screen of FIG. 10(D), the Do Not Convert button BT12 is non-selected, and the Convert button BT13 is selected. When the Convert button BT13 is operated on the screen of FIG. 10(C), the screen switches to the screen of FIG. 10(D). When the Do Not Convert button BT12 is operated on the screen of FIG. 10(D), the screen switches to the screen of FIG. 10(C).

[0142] When the registration and settlement device 20 in full self-service mode reads the membership card using the customer scanner unit 204 from the scene in Fig. 10(C) (when the "Do not cash out" button BT12 is selected), it displays the registration screen in Fig. 8(C). When the registration and settlement device 20 in full self-service mode reads the membership card using the customer scanner unit 204 from the scene in Fig. 10(D) (when the "Cash out" button BT13 is selected), it switches to point cash out mode and displays the cash out point number input screen in Fig. 3(C) (or the cash out point number input screen in Fig. 5(A)).

[0143] 10(C) and 10(D), the Do Not Cash button BT05 and the Cash button BT06 on the transaction start screen of FIG. 10(B), which is displayed while waiting for customers, may be buttons that switch between a selected state and a non-selected state, and a Start button BT02 may be displayed on the transaction start screen of FIG. 10(B), which is displayed while waiting for customers. In other words, in the full self-service mode, the registered settlement device 20 may display the reading instruction screen of FIG. 8(B) when the Start button BT02 is operated from the Do Not Cash button BT05 selected state, and may display the reading instruction screen of FIG. 3(B) when the Start button BT02 is operated from the Cash button BT06 selected state.

[0144] 10 is an example in which the operation mode is switched from full self-service mode to point cashing mode based on a customer's operation, but the operation mode may also be switched from point cashing mode to full self-service mode based on a customer's operation. In other words, when in full self-service mode, the registered settlement device 20 switches the operation mode from full self-service mode to point cashing mode based on the operation of the cashing button (or the operation of the cashing button + the start button, or the operation of the cashing button + the reading of the membership card), as described above, but when in point cashing mode, the registered settlement device 20 may switch the operation mode from point cashing mode to full self-service mode based on the operation of the not cashing button (or the operation of the not cashing button + the start button, or the operation of the not cashing button + the reading of the membership card).

[0145] The embodiment has been described above, but according to the embodiment, more advanced services can be implemented. For example, a customer can convert the points that have been awarded into cash by his / her own operation.

[0146] (Variations, etc.) Although the embodiments have been described above, the device configuration, data configuration, processing flow, display and output modes, etc. can be appropriately changed as shown in the following (1) to (17). In addition, the following (1) to (17) can be appropriately combined with each other.

[0147] (1) In the above embodiment, the registered settlement device 10 communicates with the point management server via the communication unit 114 (communication unit 114B) on the main body side, but it may also communicate with the point management server via the payment terminal 105 (second communication unit). The same applies to other devices.

[0148] (2) In the above embodiment, an example was described in which the registered settlement device 10 in point redemption mode displays a screen for starting point redemption on the redemption date (the transaction start screen in Figure 3(A)) on the customer display unit 103. However, the registered settlement device 10 in normal mode may also display a transaction start screen on the customer display unit 103 on the redemption date that can accept a customer operation to start point redemption. In other words, the registered settlement device 10 in normal mode may switch its operating mode from the normal mode to the point redemption mode based on a customer operation to start point redemption, similar to the registered settlement device 20 described using Figure 10(A) etc.

[0149] (3) In the above embodiment, an example was described in which 1 point was awarded for every 200 yen, but the point awarding conditions are not limited to this. For example, 1 point may be awarded for every 100 yen. Also, in the above embodiment, an example was described in which the conversion rate was "1 point = 1 yen," but the conversion rate is not limited to this. For example, it may be "1 point = 2 yen" or "1 point = 0.5 yen."

[0150] (4) In the above embodiment, an example was described in which the number of points to be exchanged for cash was specified, but the exchange amount may be specified instead of the number of points to be exchanged for cash. For example, in the above embodiment, an example was described in which the number of points to be exchanged for cash was input in the quantity input area AR23 of the exchange point number input screen of Fig. 3(C) (or the exchange point number input screen of Fig. 5(A)), but the exchange amount may also be input in the quantity input area AR23.

[0151] For example, when the conversion rate is 1P = 2 yen, in the case of exchanging "200P → 400 yen," in the mode of specifying the number of points to be exchanged, "2" is input in the quantity input area AR23 (specifying 200P), but in the mode of specifying the amount to be exchanged, "4" is input in the quantity input area AR23 (specifying 400 yen). Note that in the example of the exchange point number input screen in Fig. 3(C) (or the exchange point number input screen in Fig. 5(A)), since the conversion rate is 1P = 1 yen, in the case of exchanging "200P → 200 yen," in the mode of specifying the number of points to be exchanged, "2" is input in the quantity input area AR23 (specifying 200P), and in the mode of specifying the amount to be exchanged, "2" is input in the quantity input area AR23 (specifying 200 yen), so the input values ​​are the same.

[0152] In addition, it may be possible to specify both the number of points to be exchanged and the amount to be exchanged. For example, in the case of the above-mentioned exchange rate of 1 point = 2 yen, in the case of exchanging 200 points for 400 yen, it is possible to input "2" as the number of points to be exchanged (to specify 200 points) and "4" as the amount to be exchanged (to specify 400 yen).

[0153] In the above embodiment, the number of points to be exchanged is confirmed with the customer before the points are exchanged (small screen SG26 in FIG. 3(E)). However, instead of or in addition to the number of points to be exchanged, the exchange amount may be confirmed with the customer. For example, if the exchange rate is 1 point = 1 yen, instead of displaying "Are 200 points to be exchanged?" on small screen SG26, it may display "Is the exchange amount 200 yen?" or "Is 200 points to be exchanged for 200 yen?". Also, for example, if the exchange rate is 1 point = 2 yen, instead of displaying "Are 200 points to be exchanged?" on small screen SG26, it may display "Is 400 yen to be exchanged?" or "Is 200 points to be exchanged for 400 yen?"

[0154] (5) In the above embodiment, an example in which a conversion unit is set has been described, but a conversion unit need not be set. Also, in the above embodiment, an example in which a minimum conversion amount has been set has been described, but a minimum conversion amount does not have to be set. Note that in the above embodiment, an example in which a maximum conversion amount is set on the conversion point number input screen of FIG. 5(A) has been described, and an example in which a maximum conversion amount is not set on the conversion point number input screen of FIG. 3(C) has been described.

[0155] (6) In the above embodiment, an example was described in which the number of points to be exchanged for cash was specified, but the number of points to be exchanged for cash (or the exchange amount) does not have to be specified. The registered settlement device 10 (as well as the registered settlement device 20) may exchange points for cash based on the conversion amount and restrictions (exchange unit, minimum exchange amount, maximum exchange amount).

[0156] For example, if the current number of points is 2538 P and the conversion rate is 1 P = 1 yen, the registered settlement device 10 (and similarly the registered settlement device 20) may convert the points into cash in any of the following ways (A) to (C). (A) If there is no exchange unit, minimum exchange amount, or maximum exchange amount, all 2538P (2538 yen) will be exchanged for points. (B) If a cash conversion unit (for example, 100 yen) exists but there is no minimum or maximum cash conversion amount, 2500 P (2500 yen) will be converted into points. (C) If there is a conversion unit (e.g., 100 yen) and a maximum conversion amount (e.g., 2000 yen), 2000 P (2000 yen) will be converted into points. The minimum conversion amount is not an issue, so it may or may not exist.

[0157] For example, if the current number of points is 138 P and the conversion rate is 1 P = 1 yen, the registered settlement device 10 (and similarly the registered settlement device 20) may convert the points into cash in any of the following ways (D) to (F). (D) If there is no exchange unit, minimum exchange amount, or maximum exchange amount, all 138 points (138 yen) will be exchanged for points. (E) If a cash conversion unit (for example, 100 yen) exists but there is no minimum or maximum cash conversion amount, 100 points (100 yen) are converted into points. (F) If a conversion unit (e.g., 100 yen) and a minimum conversion amount (e.g., 500 yen) exist, the points will not be converted into cash because the minimum conversion amount is not reached. The maximum conversion amount is not an issue, so it may or may not exist.

[0158] (7) Although not explained in the above embodiment, if the change dispenser does not have enough coins when redeeming points, a message may be displayed to the customer. For example, when the change dispenser 106 does not have enough coins, the registered settlement device 10 (and the registered settlement device 20) may execute a process to call a store clerk and display a small screen displaying a message such as "There is not enough cash in the device, so please allow some time." Alternatively, the registered settlement device 10 (and the registered settlement device 20) may display a small screen displaying a message such as "There is not enough cash in the device. You can withdraw XX yen immediately" along with buttons (OK button, NG button) for accepting an instruction as to whether XX yen is sufficient. If the OK button is pressed, XX yen is withdrawn, and if the NG button is pressed, a process to call a store clerk may be executed.

[0159] (8) In the above embodiment, each device (registration settlement device 10, registration settlement device 20, registration device 30, settlement device 40) acquires (reads) membership card information using a scanner unit, but the method of acquiring membership card information is not limited to this. For example, registration settlement device 10 may acquire membership card information using payment terminal 105 (reading unit).

[0160] In addition, in the above embodiment, an example was described in which each device (registered settlement device 10, registered settlement device 20, registered device 30, settlement device 40) uses a card medium (membership card) to grant or consume points (point payment, point redemption), but point granting or consumption may also be performed using a customer's device (e.g., a customer's smartphone, a customer's wearable device, etc.). For example, the registered settlement device 10 may obtain information stored in the customer's device (information equivalent to the information on the membership card) using the payment terminal 105 (reading unit) and grant or consume points.

[0161] In other words, it is sufficient that point information can be obtained by the operation (scanning the card, inserting the card, holding the card or device over the device, swiping the card).

[0162] (9) In the above embodiment, an example of redeeming points using a membership card has been described. However, in addition to the membership card (or customer device), a personal identification number (password) may also be required to be entered. In other words, two-tiered identity authentication may be performed. Furthermore, a face image or the like for each member (customer) may be registered in advance, and points may be redeemed for cash by performing facial authentication using a face in an image captured by a camera and the face in the registered face image. The above-described security (password, facial authentication) may be implemented when the cash amount is a predetermined amount (e.g., the equivalent of 5,000 yen) or more.

[0163] (10) In the above embodiment, an example was described in which the point management server manages the current number of points, but the current number of points may also be managed by the membership card (or customer device). In an embodiment in which the point management server manages the current number of points, information (e.g., customer identification information of the customer) for identifying (obtaining) the current number of points of each customer from the current number of points of each of multiple customers stored in the point management server is stored in each customer's membership card (or customer device). In an embodiment in which the membership card (or customer device) itself manages the current number of points, the current number of points of each customer is stored in each customer's membership card (or customer device).

[0164] In other words, each device (registered settlement device 10, registered settlement device 20, registration device 30, settlement device 40) is only required to be able to read the membership card (or customer device) and obtain point information. That is, it may receive point information from the point management server based on information (customer identification information) read from the membership card (or customer device), or it may read point information stored in the membership card (or customer device). Furthermore, each device may update (increase or decrease) the point information stored in the point management server when awarding or consuming points, or it may update the point information stored in the membership card (or customer device).

[0165] (11) In the above embodiment, an example (FIG. 3(A)) was described in which the registered settlement device 10 in point redemption mode notifies the customer of the redemption date (by the customer display unit 103) and an example (FIGS. 9(A) and 9(B)) in which the registered settlement device 20 in full self-service mode notifies the customer of the redemption date (by the customer display unit 203), but the notification of the redemption date is not limited to this. For example, the registered settlement device 10 in normal mode may notify the customer of the redemption date (by the customer display unit 103, for example), the registration device 30 may notify the customer of the redemption date (by the customer display unit 303, for example), or the settlement device 40 may notify the customer of the redemption date (by the customer display unit 403, for example).

[0166] (12) In the above embodiment, an example was described in which points were converted into cash on a specific conversion date, but this does not have to be on a daily basis. For example, points may be converted into cash on a specific conversion date and time (a certain time between XX and △ XX on the 10th of each month (part of business hours)). In other words, points may be converted into cash at a cashback time rather than a cashback day.

[0167] (13) In the above embodiment, the registered settlement device 10 is described as having an in-person semi-self-service mode and a point redemption mode as operating modes, but it may also have an in-person semi-self-service mode, a point redemption mode, and a full-self-service mode.

[0168] (14) In the above embodiment, an example was described in which the registered settlement device 10 or the registered settlement device 20 redeems points for cash, but the settlement device 40 may also redeem points for cash. For example, the settlement device 40 may have a semi-self mode and a point redemption mode as its operating modes.

[0169] For example, on the redemption day, the settlement device 40 may display a transaction start screen on the customer display unit 403 while waiting to receive the redemption day (message MS01), and may accept an operation to redeem points, and may execute a settlement process when it receives transaction information transmitted by the registration device 30. In other words, the settlement device 40, as a settlement machine that constitutes a semi-self-service group, may accept an operation to redeem points and execute point redemption while waiting to receive transaction information.

[0170] That is, points may be converted into cash even at the settlement device 40. Similarly, points may be converted into cash at a registered settlement device 10 in normal mode (face-to-face semi-self mode). Note that the settlement device 40 may be capable of switching between operation modes (cash conversion mode, settlement mode), and may be able to convert points into cash when in the cash conversion mode.

[0171] (15) In the above embodiment, an example was described in which point conversion was performed as one of the switchable operating modes. However, point conversion may be performed exclusively as a mode other than one of the operating modes. In other words, a dedicated device (hereinafter referred to as the conversion device 50) may be installed exclusively for point conversion. The operation of the conversion device 50 is the same as the operation of the registered settlement device 10 and the registered settlement device 20 in the point conversion mode.

[0172] (16) In the above embodiment, an example was described in which points awarded in one's own system (sales system 1) were consumed (point settlement, point redemption), but points awarded in another system (a system other than sales system 1) may also be consumed. When points awarded in another system are consumed, consumption information may be sent to the other system, and settlement, etc. may be made between the systems.

[0173] (17) Some or all of the functions (input / output, storage, processing (including judgment)) of each device (e.g., registration settlement device 10, registration settlement device 20, registration device 30, settlement device 40, cash conversion device 50, transaction status management device 70, etc.) may be realized by a device other than the device described as the entity that executes the function. For example, each device may function as a so-called thin client specialized for input / output interfaces, etc. As an example, a cloud server (not shown) may execute a program for controlling the operation of each device, and each device may display a screen using a browsing function, etc.

[0174] <Summary of the embodiment> [Technical field] The present invention relates to a processing device and a program. [Background technology] BACKGROUND ART There is known a technology relating to a point service in which points are awarded according to the amount of a product purchased and the points can be used in subsequent transactions (see, for example, Patent Document 1). [Prior art document] [Patent documents] [Patent Document 1] JP 2015-152962 A [Summary of the Invention] [Problem to be solved by the invention] However, there is room for improvement in the above-mentioned services. The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a technology for implementing more advanced services. [Means for solving the problem]

[0175] (1) One aspect for solving the above-mentioned problem is a processing device (e.g., registered settlement device 10, registered settlement device 20, settlement device 40) characterized by comprising an acquisition means for acquiring customer point information, a display means for displaying the point information acquired by the acquisition means, a designation means for accepting designation of the number or amount of points to be converted into cash, and a cash conversion means for converting points into cash based on the designation by the designation means.

[0176] The processing device (1) can provide more advanced services (point exchange services). The attractive point exchange services for customers increase the number of fans of the store, which is also a great benefit for the store.

[0177] (2) The display means is a processing device described in (1) characterized in that it has switchable operating modes, including at least a first mode in which the customer executes settlement (e.g., normal mode of registered settlement device 10, full self-service mode of registered settlement device 20) and a second mode in which the cash conversion means converts points into cash (e.g., cash conversion mode of registered settlement device 10, cash conversion mode of registered settlement device 20, cash conversion mode of settlement device 40).

[0178] The processing device of (2) allows operation according to the situation (for example, whether it is the cash exchange day or how busy the store is).

[0179] (3) The processing device described in (2) is characterized in that in the first mode, product registration can be performed, and the acquisition means, in the first mode, can read a code for registering a product to acquire product information, as well as read a code for acquiring point information to acquire point information, and in the second mode, reads a code for acquiring point information to acquire point information, while prohibiting the reading of a code for registering a product.

[0180] The processing device (3) can perform suitable control depending on the operation mode.

[0181] (4) A processing device according to (2) or (3), characterized in that switching to the second mode is permitted on specific dates and times, and switching to the second mode is restricted on dates and times other than the specific dates and times.

[0182] The processing device (4) can suitably control the switching of the operation mode.

[0183] (5) One aspect for solving the above-mentioned problem is a program for causing a processing device to function as a computer, characterized in that the program causes the computer to function as an acquisition means for acquiring customer point information, a display means for displaying the point information acquired by the acquisition means, a designation means for accepting a designation of the number or amount of points to be converted into cash, and a cash conversion means for converting points into cash based on the designation by the designation means.

[0184] The processing device (5) can provide more advanced services, similar to the processing device (1).

[0185] Note that a program for implementing the functions of each of the above-described devices (such as the registration and settlement device 10, the registration and settlement device 20, the registration device 30, the settlement device 40, the transaction status management device 70, and the store controller 80) may be recorded on a computer-readable recording medium, and the program recorded on the recording medium may be loaded into a computer system and executed to perform processing for each of the above devices. Here, "loading a program recorded on a recording medium into a computer system and executing it" includes installing the program on a computer system. The term "computer system" here includes hardware such as an operating system and peripheral devices. The term "computer system" may also include multiple computer devices connected via a network, including the Internet, a WAN, a LAN, a dedicated line, or other communication lines. The term "computer-readable recording medium" refers to portable media such as a floppy disk, a magneto-optical disk, a ROM, or a CD-ROM, as well as storage devices such as a hard disk built into a computer system. Thus, the recording medium storing the program may be a non-transitory recording medium such as a CD-ROM. The term "recording medium" also includes internal or external recording media accessible from a distribution server for distributing the program. The program code stored on the recording medium of the distribution server may be different from the program code in a format executable by the terminal device. In other words, the format in which the program is stored on the distribution server is not important as long as it can be downloaded from the distribution server and installed in a format executable by the terminal device. The program may be divided into multiple parts, each downloaded at a different time and then combined on the terminal device, or each part may be distributed by a different distribution server. Furthermore, the term "computer-readable recording medium" also includes a storage medium that stores a program for a certain period of time, such as volatile memory (RAM) within a computer system that serves as a server or client when a program is transmitted over a network. The program may also be for implementing part of the functions described above.Furthermore, the above-mentioned functions may be realized in combination with a program already recorded in the computer system, that is, a so-called differential file (differential program). [Explanation of symbols]

[0186] 1...Sales system, 10...Registration and settlement device, 20...Registration and settlement device, 30...Registration device, 40...Settlement device, 50...Cash exchange device, 70...Transaction status management device, 80...Store controller

Claims

1. An acquisition means for acquiring customer point information; a display means for displaying the point information acquired by the acquisition means; A designation means for accepting designation of the number or amount of points to be converted into cash; a cashing means for converting points into cash based on the designation by the designation means; A processing device comprising:

2. The switchable operation modes include at least a first mode for carrying out settlement by a customer and a second mode for carrying out cashing of points by the cashing means.

2. The processing device according to claim 1.

3. In the first mode, product registration is possible; The acquisition means In the first mode, In addition to reading the code for registering a product to obtain product information, it is also possible to read the code for obtaining point information to obtain point information, In the second mode, While the code for acquiring point information is read to acquire the point information, the code for registering the product is prohibited from being read.

3. The processing device according to claim 2.

4. Allow switching to the second mode at a specific time, Restrict switching to the second mode on dates and times other than a specific date and time 4. The processing apparatus according to claim 2 or 3.

5. A program for causing a processing device to function as a computer, The computer A means for acquiring customer point information; a display means for displaying the point information acquired by the acquisition means; A designation means for accepting designation of the number or amount of points to be converted into cash; A cashing means for converting points into cash based on the designation by the designation means. A program characterized by functioning as

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